27/04/21 Create Customer Record (PWM)

TEMENOS Banking Reference Processes

Create Customer Record (PWM) Last change: 17-Mar-2021 12:05:15
Type: EPC

Generate
Documents For
Suggested
Investment...

Documents Waiver request

received captured

Customer
Confirmation

COS
Complete Relationship
RM.HOME.PA
Customer record Manager (WM)
GE

- Set Customer Status to active

- Further Details
- Relation
- Communication Details
- Financial Details
- Residential Details
- Other Details
- To open Customer record after AML check use specific version provided

External FCM Perform AML Relationship

System blacklist check Manager (WM)

- Can be online or offline check

- OFAC
- PEP
- SDN

AML check For customers with Inform Compliance

AML check positive
negative AML check only Officer

Create Customer
ST record Active Customer Record

SYS

Automatic
consent
Customer created
arrangement to
be created

Create and Manage

Check, if Personal Consent
additional address Relationship Arrangement
needs to be Manager (WM) (Automatic)
captured

No additional
Additional address
address to be
to be captured
captured

ENQ
Select Customer Relationship
CUSTOMER.
address Manager (WM)
ADDRESS....

Capture additional
DE.ADDRESS Relationship
address of
,ADD2 Manager (WM)
Customer

Additional address
captured

External Scan Relationship

Scan documents
Application Manager (WM)

Maker/ Checker required

IM.DOCUMEN Attach image to

Relationship
T.IMAGE,CAP private Customer
Manager (WM)
TURE record

Repeat for multiple images

Customer portfolio FATCA record to CRS record to QCSI record to

to be opened be created be updated be created

Create and Manage

Open Customer Create FATCA
Create CRS Record Qualified
Portfolio Record
Intermediary

Temenos R21 Proprietary & Confidential 1