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  • Pibna GP 015 Quality Code Issue

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    yemoleg88
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    An issue was discovered where quality codes would no longer be accepted by GP printers after June 1, 2012 due to a software problem. As a workaround, changing the printer's clock back to an earlier date, such as April 1, 2012, would allow the quality codes to be accepted again. The next release of software was expected to fix the problem.

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    An issue was discovered where quality codes would no longer be accepted by GP printers after June 1, 2012 due to a software problem. As a workaround, changing the printer's clock back to an earlier date, such as April 1, 2012, would allow the quality codes to be accepted again. The next release of software was expected to fix the problem.

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    © All Rights Reserved
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    3 views2 pages

    Pibna GP 015 Quality Code Issue

    Uploaded by

    yemoleg88
    An issue was discovered where quality codes would no longer be accepted by GP printers after June 1, 2012 due to a software problem. As a workaround, changing the printer's clock back to an earlier date, such as April 1, 2012, would allow the quality codes to be accepted again. The next release of software was expected to fix the problem.

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    © All Rights Reserved
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    of 2

    EF

    Domino Product Group


    PI Products
    Technical Briefing Note No. 015

    Subject: Quality Code not accepted in GP machines Date: 1-Jun-12


    after 1st June 2012

    Summary: Software problem doesn’t allow acceptance of Quality code in GP


    Printers after 1st June 2012
    Priority For information only
    Product range affected PI
    Product type affected GP Range of Printers
    Circulation Technical

    An issue has been discovered related to quality codes in A120/A220 printers, it has been found
    that with the date changeover from the 31st May 2012 to 1st June 2012 the machines no longer
    accept the quality codes with all ink types except for 191BK, 261YL and 291BK

    At this point in time there is a work around if you change the clock of A120/A220 printer and
    backdated to 1st April 2012 (for example), the quality code can then be accepted by the
    printer. But if the date is 1-Jun-2012, the quality codes are rejected by the printer.

    ’ERROR Ink Quality Code expired’ is logged in event log.

    How to Change the Date in a GP Printer. (01/04/12 used as an example but any date pre 1st
    June 2012 will suffice)

    pibna-GP-015-Quality Code Issue Page 1 of 2


    EF
    Domino Product Group
    PI Products
    Technical Briefing Note No. 015

    Subject: Quality Code not accepted in GP machines Date: 1-Jun-12


    after 1st June 2012

    After changing the clock to an earlier date re-enter the Quality code – this will now be
    accepted. Now change the clock back to today’s date before commencing printing

    Note – The next release of software will fix this issue; this will entail upgrading any
    installed machine to the latest software when available.

    Paul Watson
    Technical Support Group Manager

    pibna-GP-015-Quality Code Issue Page 2 of 2

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