Professional Documents
Culture Documents
Research Article
Evaluation of Emerging Product Design Scheme Based
on Multicriteria Decision-Making
1 1,2
Chenhan Huang and Daijiao Shi
1
School of Arts, Anhui University of Finance and Economics, Bengbu, Anhui 233030, China
2
Faculty of Creative Multimedia, Multimedia University, Jalan Multimedia, 63100 Cyberjaya, Selangor, Malaysia
Received 26 April 2022; Revised 23 May 2022; Accepted 25 May 2022; Published 24 June 2022
Copyright © 2022 Chenhan Huang and Daijiao Shi. This is an open access article distributed under the Creative Commons
Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is
properly cited.
With the development of China’s economy and the affluence of people’s material life, there are more and more kinds of products
around us. People have more and more kinds of products to choose from in similar needs, so the competition between similar
products is becoming more and more fierce. In order to better win the competition, the current emerging products not only cover
the basic functions of the same kind at the beginning of design, but also include many additional functions that can help the
product position among consumers. The focus of product design has gradually changed from functional needs to emotional needs,
so the product design method based on emotional needs has gradually attracted more and more attention. However, the
traditional product design methods have some limitations in data research, product design scheme visualization and decision-
making, and lack of theoretical support and data support. Aiming at the background of this problem, this paper studies and
evaluates the design scheme of emerging products based on multi-criteria decision-making technology and big data analysis.
physical industries, has a more stable structure and greater 2. Related Work
resistance. Under the influence of COVID-19, trans-
portation industry and culture and tourism industry have Before the rise of the method of product design through big
been hit hard by the third industry. While the manufacturing data, traditional product design was divided into two cat-
industry as a physical industry has suffered a certain impact, egories according to a different focus of objects concerned in
it remains relatively stable in the case of constant market the design process. One is the user-centered design method,
demand. Therefore, although the tertiary industry is the which has sprung up in recent years. The user-centered
leading industry of national economic growth, the mea- product design focuses on the psychological feelings of users
surement of a country’s comprehensive strength depends when using the product, so that users can place their spirit
more on the manufacturing industry as the secondary in- on the product and endow the product with the function of
dustry [3]. meeting users’ emotion and spirit. The other focuses on the
The development of China’s manufacturing industry is design method of product function concept. The design
closely dependent on product design. Product design is a key concept of this method is how to enrich the functions of
step for China to get rid of the label of “made in China” and products and better meet the use needs of users [7]. With the
successfully move toward “created in China.” For today’s transformation of people’s demand for emerging products
consumers, the physical product is the concrete embodiment from material demand to spiritual demand in recent two
of their consumption demand, and product design is the years, the concept of user-centered has become more and
emotional sustenance of consumers. For an enterprise, the more popular, and its corresponding research methods have
physical product is the material basis for its survival and attracted more and more attention [8]. In the 1970s, Jap-
development, but the design behind the product is its own anese scholar Yoji Akao first proposed the earliest user-
corporate positioning and brand culture that determines centered research method—QFD method. This method
whether the enterprise can develop for a long time [4]. With divides the product functions according to the design re-
the proposal of the concept of product design, product quirements and the process requirements pursued by users,
designers have gradually changed from the design concepts and pays careful attention to the characteristics of each part
of “form follows function,” “function first,” and “product required by the product, so as to maximize the multi-level
and technology as the center” to the design concepts of design from the perspective of users [9]. On this basis,
“form follows emotion,” “people-oriented,” and “user-cen- Vinodh and other scholars have guided and designed the
tered.” The design method has also changed from the tra- house of quality products of smartphones; on this basis, Yan
ditional design experience relying on designers to the et al. conducted relevant research on product improvement
intelligent design and automatic design relying on advanced suggestions through competitive analysis. Chinese scholars
computer technology. At the same time, in the process of Yang Qiang and others put forward the research on the
product design, we no longer focus on the scope of the consistency of decision-makers in view of the fuzziness and
industry where the product is located, but spread to various uncertainty of user demand information in the process of
fields for multi-domain cross-design [5]. product design; based on the bionic theory, Chen Liang et al.
To sum up, at present, the difficulty of product design obtained the abstract solution of contradictory character-
scheme in China is that consumers’ demand for product istics from the abstract matching of the characteristics of
design has become more and more diversified and per- biological clock in nature [10]. In addition, the commonly
sonalized due to the transformation from materialization used user-centered product design methods include axi-
to spiritualization of product demand, which greatly in- omatic design, perceptual engineering, emotional design,
creases the difficulty of enterprises in designing products and Kano model. Due to the limitation of the length of the
[6]. article, there is no more detail here.
Aiming at the background of this problem, this paper After entering the era of big data, the amount of all kinds
studies and evaluates the design scheme of emerging of data on the Internet has increased exponentially. Alvin
products based on multi-criteria decision-making technol- Toffler, a famous American futurist, first proposed the
ogy and big data analysis. The research structure is divided concept of “big data era.”. Later, Gartner institutions first
into five parts. The first part expounds the background of found the massive, high growth rate and diversified infor-
economic development and product selection of people’s mation assets hidden behind big data. However, due to
material life. The second part expounds the relevant re- technical constraints in the early stage, it is temporarily
search contributions of big data product design. The third impossible to effectively analyze the explosive growth of
part expounds the research methods and analyzes the data. With the development of artificial intelligence tech-
optimized multi-criteria decision-making method. The nologies such as machine learning and deep learning, how to
fourth part analyzes the evaluation algorithm of emerging mine and analyze from big data has become the focus and
product design scheme based on multi-criteria decision- hotspot of artificial intelligence technology research [11].
making and realizes the automation of product design Chinese scholars Ren Yingli and fan Qiang first analyzed the
scheme evaluation process. Finally, the full text is sum- possibility of product-related big data serving product de-
marized. Research effectively improves product innovation sign and put forward the process and limitations of using big
ability and reduces product R & D cost and D cycle and data for product design research. So far, the data types
cost. At the same time, it improves the competitiveness of commonly used in emerging product design are divided into
products and users. structured data, semi-structured data, and unstructured data
Mathematical Problems in Engineering 3
[12]. Structured data refer to the collected survey related the online review data-driven perceptual engineering
data, which is a kind of information with strong regularity method (tf-epa) and analytic hierarchy process to construct
and rigorous storage format. Chinese scholar flute and the perceptual evaluation system of product users, and puts
others obtained the user information from the customer forward a new multi-criteria decision-making method for
relationship management system, analyzed the user re- emerging product design scheme which can meet the per-
quirements quantitatively based on the QFD model, and sonalized preferences of product users. Through the follow-
finally realized the mapping of mining user requirements up experimental verification, we prove that the evaluation
from big data information and feeding back product design result of the product design scheme made by the method
[13]. Li et al. explored and proposed a classification model proposed in this paper is the highest user satisfaction
between the perceptual words concerned by users in the use compared with the traditional multi-criteria decision algo-
process and the product design elements concerned by rithm. The problem of overfitting of decision tree is solved.
designers in the design process based on the collected big The decision tree is easy to ignore the correlation of attri-
data information in the form of questionnaire and machine butes in the data set. It unifies the data with inconsistent
learning algorithms such as vector regression, ridge re- sample numbers in various categories. When dividing at-
gression, and classification number regression [14]. Semi- tributes in the decision tree, different judgment criteria will
structured data are a kind of data between structured data lead to different attribute selection tendencies. The specific
and unstructured data. The distinguishing feature is mainly method of this paper is shown in Figure 1.
in the strictness of structure. The strictness of semi-struc- In the traditional ranking technology method of
tured data is between structured data and unstructured data. approaching the ideal solution, when facing the selection of
In daily data analysis, we usually classify semi-structured multiple product design schemes, the “attribute value”
data as structured data. However, in the overall big data brought behind the product design is usually selected as the
analysis, the probability that the analysis object is un- “criterion” for decision-making. For example, when mea-
structured data is more, accounting for about 95% of the suring the design scheme of a power station, the influence of
overall big data analysis. Therefore, the research on product each design scheme on the power generation will be ranked.
design related to unstructured data has also attracted the With the change of the power generation, the criterion used
attention of the majority of researchers. Stone and Choi to measure the ranking order will change. However, when
analyzed the smartphone attributes preferred by users this method is applied to the user-centered product design,
through more than 7000 keyword data related to smart- we find that there is no good or bad difference in the user’s
phones on Twitter platform and using text mining tech- personalized needs, only whether they are satisfied and the
nology and natural language processing technology [15]. In degree of satisfaction. Therefore, the traditional approximate
recent years, there are more and more Internet platforms. ideal solution ranking technology cannot be directly ex-
Users can express their views on product design on various tended to the current user-centered product design. Due to
platforms. The unstructured data have also become one of the great uncertainty of users’ personalized needs and
the important data sources for the study of product design sensibility, in modern new product design schemes, we
schemes. usually measure users’ uncertainty sensibility as the criterion
in multi-criteria decision-making. As a whole, GRA-TOPSIS
3. Method method and perceptual engineering are used to evaluate and
rank the design schemes of emerging products. Here, we first
Multi-criteria decision-making refers to the selection deci- construct a perceptual decision matrix H as the weight
sion when there are multiple alternatives, and each alter- parameter in multi-criteria decision-making. The specific
native conflicts with each other and cannot exist at the same expression is shown in
time. Multi-criteria decision theory is also one of the im-
h11 h12 · · · h1n
portant contents of analytical decision theory. In the market, ⎡⎢⎢⎢ ⎤⎥⎥⎥
when enterprises make actual scheme decisions for a new ⎢⎢⎢ h h22 · · · h2n ⎥⎥⎥
H � hij � ⎢⎢⎢⎢
21 ⎥⎥⎥,
⎥
product, they often collect multiple design schemes from the ⎢⎢⎢ ⋮
⎢⎣ ⋮ ⋱ ⋮ ⎥⎥⎥⎥⎦ (1)
design side for final selection. These design schemes conflict
with each other and cannot coexist. When enterprises hm1 hm2 · · · hmm
choose a design scheme for mass production, it means that i � 1, 2, · · · m, j � 1, 2, · · · , n.
other design schemes are abandoned. The whole period is a
process of screening and selection. Usually, we will regard The matrix H determines the importance of each cri-
this screening process as a sort. The product design scheme terion in multi-criteria decision-making in emerging
finally adopted will rank first, and other schemes will product design scheme evaluation. Generally speaking, the
continue to rank down according to the alternative order. In larger the value, the greater the evaluation of the criterion for
the traditional product design methods, TOPSIS and ex- the product design scheme. From this, we can obtain the
tended decision-making method are usually used to make weight value of each parameter, as shown in Figure 2.
the decision of product design scheme, but this method does From Figure 2, we can see that there is a large difference
not pay enough attention to the investigation of users’ in entropy between different parameter values, and the
personalized preferences, and some ignore the opinions of greater the entropy, the smaller the parameter weight and
product users. Therefore, on this basis, this paper combines vice versa, because the larger the entropy value, the higher
4 Mathematical Problems in Engineering
Standard 2 n
(Ow)i
λmax � , i, j � 1, 2, . . . , n. (6)
Figure 1: The basic idea of multi-criteria decision-making method nwi
i�1
after optimization.
Formulas (5) and (6), respectively, obtain the eigenvector
and maximum eigenvalue in the subjective function index
the degree of confusion of the parameter, and the greater the
judgment matrix. This is because each subjective parameter
regularity and consistency, the lower the weight and re-
may have a different emphasis on product indicators. Two
sponsibility in the ranking of emerging product design
different cup designs, the former may focus on the ap-
schemes in multi-criteria decision-making. At the same
pearance of the cup, while the other may focus on the
time, considering that multi-criteria decision-making needs
dexterity of the cup. In this case, the obtained subjective
to consider the uncertainty of user-personalized experience
function index values need to be normalized to make them
in the process of product design, we set the positive ideal
comparable. The maximum eigenvalue obtained by formula
solution and negative ideal solution of user preference in the
(6) is to solve the weight vector by the square root method.
matrix. See formulas (2) and (3) for specific expressions.
Finally, we test the index values of subjective decision-
b11 b12 · · · b1n making parameters in multi-criteria decision-making, and
⎢
⎡
⎢
⎢ ⎤⎥⎥⎥ the results are shown in Figure 3.
⎢
⎢
⎢ b21 b22 · · · b2n ⎥⎥⎥
B � bij � ⎢
⎢ ⎥⎥⎥, Through Figure 3, we can see the corresponding sub-
⎢
⎢ ⎥
⎢
⎢
⎣⋮
⎢
⎢ ⋮ ⋱ ⋮ ⎥⎥⎥⎥⎦ (2) jective decision-making parameter index values of different
bm1 bm2 · · · bmm samples and the comparison before and after normalization.
It is obvious that the index of each sample after normali-
i � 1, 2, · · · m, j � 1, 2, · · · , n, zation is higher than that before normalization. This also lays
a data foundation for our subsequent decision-making of
bij � N − Uj − hij , i � 1, 2, · · · m, j � 1, 2, · · · , n. (3) emerging product design scheme in multi-criteria decision-
making algorithm through subjective parameters.
The positive ideal solution of user preference is obtained After determining the index calculation method of
by matrix B in formula (2), which represents the value subjective decision parameters and objective decision pa-
farthest from user preference; formula (3) represents the rameters, we need to determine the comprehensive weight of
value closest to the user preference in the negative ideal the final emerging product design scheme. Customer de-
solution representing the user preference. mand plays an important role in the evaluation and deci-
Through the above formula, we can determine the weight sion-making of product conceptual design scheme.
of objective parameters, but the emerging product design Customers’ cognition of the overall attributes of products is
scheme of multi-criteria decision-making contains not only a process of gradual perception. Therefore, customer de-
objective criteria, but also subjective criteria in the process of mand should have the characteristics of gradual evolution
product use. Therefore, next, we need to calculate the weight with time; that is, it is dynamic, and the dynamic is based on
of subjective parameters. Here, we use analytic hierarchy the time event model, taking full account of the dynamic
process to obtain the weight of subjective parameters. An- characteristics of customer demand. Therefore, it is neces-
alytic hierarchy process is a decision-making method sary to predict the customer demand after obtaining the
combining qualitative and quantitative. The specific ex- customer demand. On this basis, analytic hierarchy process
pression is shown in (AHP) is used to determine the importance of customer
o11 o12 · · · o1j demand, that is, the weight. The judgment matrix is analyzed
⎢
⎡
⎢ ⎤⎥⎥ and modified to improve the efficiency of weight determi-
⎢
⎢
⎢
⎢ o21
⎢ o22 · · · o2j ⎥⎥⎥⎥ nation and obtain more objective weight. This is because
O � oij � ⎢
⎢ ⎥⎥⎥, i, j � 1, 2, · · · , n. (4)
⎢
⎢
⎢
⎢⋮
⎢ ⋮ ⋱ ⋮ ⎥⎥⎥⎥⎥ there is more or less subjective or objective irrational in-
⎣ ⎦ fluence whether the emerging product scheme decision is
oi1 oi2 · · · oij made according to the subjective decision-making
Mathematical Problems in Engineering 5
1 0.4
0.355 0.9953
0.9933 0.9942
0.995 0.3141 0.9919 0.35
0.99 0.3
0.985 0.25
Value
Value
0.98 0.2
0.976
0.975 0.9729 0.15
0.1064
0.0872 0.0758
0.97 0.0614 0.1
0.965 0.05
0.96 0
unique-popular
concise-elaborate
modern-traditional
technological-manual
androphany-androphany
dexterous-steady
E
W2
Figure 2: different parameter entropy value and objective weight value.
5 7
4.5 6
4 5
3.5 4
3 3
Value
Score
2.5 0.8 2
2 1 0.6 1
0.9
1.5 0.8 1 0.7 0
0.7
1 0.6
0.9
0.6 0.7 –1
0.5 1.1 1 –2
0.6 0.6 0.6 0.6
0 –3
Sample 1 Sample 2 Sample 3 Sample 4 Sample 5 Sample 6
data
Contours (DoG) Signed FLoG Flow Field Brush Texture Varnish Texture
0.5
0.3
0.1
Evaluation error
-0.1
-0.3
-0.5
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
-0.7
sample
before
after
Figure 6: Comparison of error values before and after optimization.
Symbian,
2.30%
other,
blackberry, 1.70%
5.30%
Cloaky,
33.10%
Android
system,
89.60%
Windows
phone,
8.10%
decision algorithm. Among them, the data of users’ per- visualization, and decision-making, and supplements the-
sonalized experience are taken from the online comment oretical support and data support. The research still has
data such as the feedback of users’ language or pictures on some limitations. In this paper, the random domination rule
various platforms, and the emotional color represented by is extended to the treatment of grey random variable cri-
the combination of word clustering, adverbials, and degree terion value, and the random domination relationship be-
adverbs in the comments is extracted through BP neural tween schemes is not obtained. In future research, it is also
network, so as to analyze the users’ personalized experience necessary to use general criteria to transform the stochastic
needs. The multi-criteria decision algorithm is used to dominance relationship.
predict and score different product designs, and compared
with the actual value of users in the process of actual product Data Availability
use. The results show that the difference between the two is
small, indicating that the algorithm proposed in this paper The data used to support the findings of this study are
has good accuracy, as shown in Figure 6. available from the corresponding author upon request.
The data source of this experiment is Zhongguancun
mobile phone data evaluation. It was originally planned to
capture and analyze the commodity comments of e-com- Conflicts of Interest
merce platform through crawler technology. However, due The authors declare that they have no conflicts of interest or
to the incomplete mobile phone models captured by personal relationships that could have appeared to influence
e-commerce platform, it may affect the calculation of sub- the work reported in this paper.
sequent data, so we finally chose Zhongguancun mobile
phone data evaluation with the same complete data.
However, considering the proportion of the main op- References
erating systems of mobile phones in the market, due to the [1] F. Ahmed and A. Rashid, “Framework to select vital product
large difference in the proportion of different operating design methodologies using a multi-criteria decision tool for
systems in China, Figure 7 shows the statistical results of an industry segment[J],” Advances in Materials and Processing
various operating systems in the mobile phone market in Technologies, vol. 2021, no. 7, pp. 249–253, 2021.
2021. It can be seen that the Android operating system is the [2] D. Isaev and S. Bruskin, “Determining the product mix using
main operating system in China at present. This will lead to a multi-criteria decision making[J],” CEUR Workshop Pro-
small number of sample comments in some systems, ceedings, vol. 2021, no. 87, pp. 235–243, 2021.
resulting in an inaccurate number of samples. Therefore, the [3] S. Detcharat, “An integrated fuzzy multi-criteria decision
influence of this factor can be removed and explored in the making approach for evaluating suppliers’ co-design ability in
follow-up research. Due to the length of this paper, there is new product development[J],” International Journal of Ap-
plied Decision Sciences, vol. 38, pp. 108–113, 2020.
no more detail.
[4] S. Mohammad Reza and F. Farzad, “Identifying and priori-
tizing factors affecting the innovation process in new product
5. Conclusion development using fuzzy multi- criteria decision making
techniques (A case study: food industry companies of sistan
To sum up, traditional designers usually use empirical and and baluchestan)[J],” International Journal of Engineering &
intuitive methods to judge. In this way, the designed Technology, vol. 144, pp. 85–97, 2019.
products have strong subjectivity, long design cycle, slow [5] R. A. Khan, A. Anand, and M. Farooq Wani, “A holistic
response time to the rapidly changing needs of users, and framework for environment conscious based product risk
small interpretation space. Affected by the level of play of modeling and assessment using multi criteria decision making
designers, the success rate is also relatively unstable. [J],” Journal of Cleaner Production, vol. 1, pp. 28–33, 2018.
[6] H. Dahooie Jalil, R. Romina, Q. A. Reza, and D. Tugrul, “An
Therefore, how to accurately identify and capture the
intuitionistic fuzzy data-driven product ranking model using
product needs of consumers and visually display the product sentiment analysis and multi-criteria decision-making[J],”
design is the focus and difficulty in the current emerging Technological Forecasting and Social Change, vol. 54,
product design scheme and evaluation process. In this paper, pp. 277-278, 2021.
through the big data sources such as the real feedback of [7] K. Ravi and V. Ravi, “Ranking of branded products using
consumers on various platforms in the era of We Media, the aspect-oriented sentiment analysis and ensembled multiple
algorithm technology based on multi-criteria decision- criteria decision-making[J],” Int. J. of Knowledge Management
making can quickly and accurately locate the needs of in Tourism and Hospitality, vol. 116, pp. 249–267, 2022.
consumers and accurately reflect the needs in the design [8] S. Meng-Dar, Y. Li, and C.-C. Yang, “Product form design
scheme of emerging products, which effectively improves model based on multiobjective optimization and multicriteria
the product innovation ability and reduces the product R & decision-making[J],” Mathematical Problems in Engineering,
vol. 58, pp. 20–29, 2020.
D cycle and cost. At the same time, it improves the com-
[9] S. C. Liao, “Fuzzy and multi criteria decisions for business
petitiveness of products and users. Based on multi-criteria management in product design industries[J],” Journal of
decision-making technology and big data analysis, this paper Cleaner Production, vol. 136, pp. 300–303, 2014.
studies and evaluates the design scheme of emerging [10] V. Cook, G. Caryer, and A. Ali, “Application of multi-criteria
products. It solves the limitations of traditional product decision analysis to product design target setting[J]. IIE an-
design methods in data research, product design scheme nual conference,” Proceedings, vol. 52, pp. 281–288, 2020.
Mathematical Problems in Engineering 9