DEGITALIZATION OF PUBLIC ADMINISTRATION

Public administrations and public institutions should be open, efficient and

inclusive, providing borderless, user-friendly, end-to-end digital public services
to all citizens and businesses. Innovative approaches are used to design and
deliver better services in line with the needs and demands of citizens and
businesses. Public administrations use the opportunities offered by the new
digital environment to facilitate their interactions with stakeholders and with
each other.

it should be noted that the introduction of the digital government model in

practice in many countries reflects not only the need for the state to adapt to the
rapidly changing digital environment, but also to the long-term trend of
increasing digital openness in the work of government institutions and to
mechanisms of public services quality improving provided in the growing
expectations of society. In addition to the above mentioned, it is important to
take into account that the digital government model replaced the previous
government models not only because of public pressure and the spread of the
Internet culture, but also because of the need to resolve the most acute problems
of the public administration under condition of the growing global financial and
economic crisis at the present stage concerning education and culture, health,
transport, emergency response, etc. Facilitating a solution to these problems, the
digital government model finds political support among many politicians and
government officials, as it allows strengthening the digital sovereignty of the
state at the new information and technological level and contributing to the
socio-political stability of the society.