Job Code

KEY PERFORMANCE
Date Prepared March 1, 2021
INDICATIOR
Date Revised

Job Summary
Job Title IT Manager

Job Grade TBC

Sector (1) Retail – Jeddah Food Company (JFC)

Division (2) Private Label and Import / Export

Department (3) IT (Information Technology)

Section (4)

Unit (5) TBC

Reports to: (Job Title) Direct Reports: (Number)

TBC
Reporting
Relationships CEO (Chief Executive Officer) Indirect Reports: (Number)
TBC

IT Manager KPIs
List of KPIs:

1. Functional KPI
No matter how “strategic” your IT department becomes, you will always be expected to meet basic "functional"
responsibilities. Functional responsibilities are how smoothly you keep workplace technology running and how
effectively you respond to problems.
 Operation: Measure how well your department operates. For example, common operation KPIs are
ticket response rates, resolution rates, and overall internal satisfaction with IT.
 Crisis management: Popular KPIs here include Mean Time to Recover (MTTR) and system/technology
downtime.
2. Transformational KPI
You'll also need KPIs that address how well your department handles “transformational” responsibilities. This is
how well you can improve and expand the roles in your department.
 Security: Technically, security falls under functional responsibilities, but the recent emphasis and
investments in security make it an area for growth. This is coming from the top down: Executives, more
than ever, are concerned about security and turning to CIOs for help. So make sure you have a KPI that
illustrates how you’re working to alleviate these fears.
3. Strategic KPI
 Profit: To make the relevance and importance of your IT department clear, find a way to bring in money.
Then, measure how much you're bringing in – increased profit will grab the attention of your peers, and
earn you a seat at the table.

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