Professional Documents
Culture Documents
If the veracity of an article can be trusted, pressure, stress, and job insecurity form the
foundation on which Amazon is built. In its quest to become the company where people
can discover anything they want online, employees are encouraged to work well after
midnight; complain at slow responses regardless of the time of day (or night); bicker
and argue in meetings to poke holes in any suggestion; and rat one another out. The
corporate philosophy permeates every level of the organization, and it ignores all that
gets preached and practiced as good management these days.
Over one hundred former employees provided information on the article, providing
such personal accounts of grown men crying as they exited meetings. Each month,
employees must justify their performance on a variety of metrics, with the bottom
performers culled.
What results is a ruthlessly competitive environment. It has been called "rank and
yank," which alludes to ranking the performance of employees and yanking the least
productive. And evidence in other organizations demonstrates that such a system
sows distrust. After all, if colleagues are likely to stab you in the back, teamwork and
knowledge sharing get thrown under the bus.
Jeff Bezos, the CEO of Amazon, quickly responded to the article, explaining that the
environment at Amazon is friendly but intense. He explained that he couldn't recognize
the toxic workplace portrayed in the article, and doubted any tech company could
survive, let alone thrive, with such practices. He concluded that callous management
practices would not be tolerated.