Rondell T.

Rojas, BSIA – 1A Preparation in BME- Operations Management

1. Many organizations offer a combination of goods and services to their customers. As you
learned in this chapter, there are some key differences between production of goods and
delivery of services. What are the implications of these differences relative to managing
operations?

- In my view, customers have their own preference and distinctive demands. As a result of
becoming challenging for the service operations because it requires to fit the service
capability with necessity. Also, there are many implications due to the differences between
service and manufacturing operations. For example, Customer participation is important
because without customer participation the service system would not perform. As you can
see, service organizations need to pay more attention to designing the facility in accordance
with the perspectives of the customers and also in the participation of the customer the
service crew must have the knowledge, experience, motivation and honesty because it is
one in the vibrant role in the performance of the service system.

2. One way that organizations compete is through technological innovation. However, there can be
downsides for both the organization and the consumer. Explain.

- The downsides for both organization and consumer are that Innovations may be
manufactured goods/service or process associated. That would be habitually affect
increased amount and period for preparation for the possible changes of equipment, and
supply chain. Perhaps process innovations can be unruly to the labor force owing to the
decrease. Consequently, loss of jobs. Most likely Innovative products/services will entail
new promotions, and likely the demand for consumer education. Therefore, there will be
adjustments and difficulties for the consumers to face new products/services as well as
innovations involve expanded density.

3. a. What are some possible reasons a businessperson would make an unethical decision?
b. What are the risks of doing so?

1. Pressure to Succeed
For example, according to Wells Fargo on what I’ve read. a salesperson may make false
claims to secure a deal to meet their quota. Like, they opened fake accounts and credit cards in
their client’s name to make quota. The quota, however, was unrealistic and almost impossible to
make without cutting corners. In order to keep in good standing with their managers and keep
their jobs, employees may make unethical decisions.

2. Employees Are Afraid to Speak Up

Another reason is that, they fear the consequences that will be given by their supervisor
and the revenge from their coworker if they speak up to the supervisor about the bad things,
they’re coworker does. Moreover, the employee may possibly fear receiving a harsh repute
among his or her fellow worker. Most likely, employees don’t know how their supervisor will
respond. As a result of, getting afraid to be fired if their supervisor doesn’t believe their
allegation

3. Lack of Training

Other reasons are most of organizations make the mistake of presuming their
employees/businesspersons comprehend which manners are immoral. For example, an
employee may not know that giving a potential client tickets to a sporting event could constitute
a bribe. That’s why training is a must before working in an organization in addition, this will help
employees what rightful actions to take.

4. There’s No Policy for Reporting

One more reason is that employees/businesspersons must be aware of how to report

possible ethics violations. For example, “if your organization’s process is to go straight to HR,
this prevents the employee from going first to his supervisor”.

5. Managers Setting Bad Examples

Lastly, if one of the businessperson’s manager act unethical that’s when their employee
starts to act unethical too. For example, “a manager may lie to a customer about a contract. If
the employee witnesses this, they may assume they are free to do the same”. Also, resulting to
fear of losing their jobs if they testify what they’ve witnessed unethical behavior of their
manager. That’s why be a good role model to your on-premises employee or businesspersons.