Water and Sewerage Fact Book 2022

OVERVIEW
Water and Sewerage Fact Book 2022 contains data from states in Peninsular Malaysia
and F.T. Labuan which are under the purview of the Water Services Industry Act 2006
(WSIA 2006). Every effort has been made to compile complete and accurate information
for this publication. Some of the previous years’ data have been adjusted based on
updated information provided by the operators.
MEASUREMENTS & ABBREVIATIONS
WATER AND SEWERAGE STATISTICS

Data isiscollected
Data collected from
from StateState
WaterWater
SupplySupply
entities,entities, IndahKonsortium
Indah Water Water Konsortium Sdn
Sdn Bhd and Bhd Services
Majaari and
Data is collected from State Water Supply entities, Indah Water Konsortium Sdn Bhd and
Majaari
Sdn BhdServices
(2017-2020) Sdn Bhd (2018-2020)
Majaari
Data is Services
collectedSdn from Bhd (2018-2020)
State Water Supply entities, Indah Water Konsortium Sdn Bhd and
Selangor
Data is
Selangor includesF.T.
collected
includes F.T.
from Kuala
State
Kuala Lumpur
Water
Lumpur and
and F.T.
Supply
F.T. Putrajaya.
entities,
Putrajaya. Indah Water Konsortium Sdn Bhd and
Selangor
Majaari
Data includesSdn
is Services
collected F.T.
from Kuala
Bhd Lumpur
(2018-2020)
State Water and F.T.
Supply Putrajaya.
entities, Indah Water Konsortium Sdn Bhd and
Kedah
Majaari
Data
Kedah is includes
Services
collected
includes Pulau
Sdn
from
Pulau Langkawi.
Bhd (2018-2020)
State
Langkawi. Water Supply entities, Indah Water Konsortium Sdn Bhd and
Kedah includes
Majaari
Selangor Services
includes Pulau
Sdn Langkawi.
F.T.Bhd
Kuala(2018-2020)
Lumpur and F.T. Putrajaya.
Data
Data excludes
Majaari
Selangor Services
includes
isincludes
collected Sabah
Sdn
F.T.
fromand
Bhd
KualaSarawak.
(2018-2020)
State Lumpur
Water and F.T. entities,
Supply Putrajaya. Indah Water Konsortium Sdn Bhd and
Data excludes
excludes
Selangor
Kedah includes Sabah
SabahF.T.
Pulau and
andKualaSarawak.
Sarawak.
Lumpur
Langkawi. and F.T. Putrajaya.
Sewerage
Selangor
Kedah
Majaari
Data :
isincludes
ServicesJohor
includes
collected data
F.T.
Pulau
Sdn
from includes
Kuala
Langkawi.
Bhd from
Lumpur
(2018-2020)
State Water the
and following
Supply agencies:
F.T. entities,
Putrajaya. Indah Water Konsortium Sdn Bhd and
Sewerage
Sewerage
Kedah
Data : :Johor
includes
excludes Johor data
data
Pulau
Sabah includes
includes
Langkawi.
and from
from
Sarawak. the
the following
following agencies:
agencies:
Kedah
Data Majlis
Selangor
Majaari Bandaraya
includes
excludes
includes
Services Pulau
Sabah
F.T.
Sdn Johor
Kuala
Bhd Bahru
Langkawi.
and Sarawak.
Lumpur
(2018-2020)(MBJB)
and F.T. Putrajaya.
Data Majlis
excludes
Sewerage
Majlis :Bandaraya
Sabah
Johor
Bandaraya data Johor
and Bahru
Sarawak.
includes
Johor Bahru (MBJB)
from the following agencies:
(MBJB)
Data
KedahMajlis
excludes
Sewerage
Selangor :Perbandaran
includes
includes Sabah
Johor data
Pulau
F.T.and Pasir
Langkawi.
Kuala Gudang
Sarawak.
includes from
Lumpur (MPPG)
the
and following agencies:
F.T. Putrajaya.
Sewerage Perbandaran
:Bandaraya
Johor dataJohor
Majlis Perbandaran
Majlis PasirBahru
includes
Pasir Gudang
from
Gudang (MPPG)
the
(MBJB) following
(MPPG) agencies:
Data
KedahLembaga
Sewerage
Majlis
excludes : Kemajuan
Johor
Bandaraya
includes data
Sabah
Pulau Johor
includes
Johor
and Tenggara
Bahru
Sarawak.
Langkawi. from the
(MBJB) (KEJORA)
following agencies:
Lembaga
Majlis
Lembaga Kemajuan
Bandaraya
Perbandaran
Kemajuan Johor
Johor
Pasir
Johor Tenggara
Bahru
Gudang(MBJB)
Tenggara (KEJORA)
(MPPG)
(KEJORA)
Sewerage
Majlis
Sewerage
Data excludes : : Sabah
Terengganu
Bandaraya
Perbandaran
Johor data Johor
and Pasirincludes
Bahru
includes Gudang
Sarawak.from data
(MBJB)
(MPPG)
the fromagencies:
following Lembaga Kemajuan Terengganu Tengah
Lembaga
DataMajlis
is collected
Sewerage : : Kemajuan
Terengganu
Perbandaran
from includes
Terengganu State includes
Johor
Pasir Tenggara
Gudang
Water
data data
Supply
from from Kemajuan
(KEJORA)
(MPPG) entities,
Lembaga Lembaga Kemajuan
Indah Terengganu
Water Terengganu
Konsortium
Tengah Sdn Bhd Tengah
and
(KETENGAH).
(KETENGAH).
Lembaga
Majlis
Sewerage : Kemajuan
Perbandaran
Bandaraya
Johor data Johor
Pasir
Johor Tenggara
Gudang
Bahru
includes (MBJB)
from the (KEJORA)
(MPPG)
following agencies:
(KETENGAH).
Lembaga
Sewerage
Majaari Services: Kemajuan
Sdn BhdJohor
Terengganu Tenggara
includes
(2018-2020) (KEJORA)
data from Lembaga Kemajuan Terengganu Tengah
Lembaga
Sewerage
Majlis : Kemajuan
Terengganu
Perbandaran
Bandaraya Johor
Pasir
Johor Tenggara
includes
Gudang
Bahru (KEJORA)
data
(MPPG)
(MBJB) from Lembaga Kemajuan Terengganu Tengah
Sewerageincludes
(KETENGAH).
Selangor : Terengganu includesand
F.T. Kuala Lumpur data from Lembaga Kemajuan Terengganu Tengah
F.T. Putrajaya.
Sewerage
(KETENGAH).
Lembaga
Majlis : Kemajuan
Terengganu
Perbandaran includes
Johor
Pasir Tenggara
Gudang data from Lembaga Kemajuan Terengganu Tengah
(KEJORA)
(MPPG)
(KETENGAH).
Kedah includes Pulau Langkawi.
COPYRIGHT OF SURUHANJAYA
(KETENGAH).
Sewerage 3
Lembaga
Data excludes
PERKHIDMATAN AIR :NEGARA
Terengganu
Kemajuan
Sabah andJohor includes
Tenggara
Sarawak. data from Lembaga Kemajuan Terengganu Tengah
(KEJORA)
(KETENGAH).
Sewerage
Sewerage : Johor : Terengganu
data includes includes
from thedata fromagencies:
following Lembaga Kemajuan Terengganu Tengah
TABLE OF CONTENTS
WATER & SEWERAGE Page
(SNAPSHOTS & RATES) 5 - 35
WATER STATISTICS Page

RAW
Data WATER RESOURCES
is collected 39-42 Sdn Bhd and
from State Water Supply entities, Indah Water Konsortium
Majaari Services Sdn Bhd (2018-2020)
WATER
Data is SUPPLY
collected AND
from DEMAND 43-56 Sdn Bhd and
State Water Supply entities, Indah Water Konsortium
Selangor includes F.T. Kuala Lumpur and F.T. Putrajaya.
KedahTYPE
PIPE
Data isincludes
ANDPulau
collected fromLangkawi.
METER 57-66 Sdn Bhd and
Data excludes
Majaari Sabah
Services and Sarawak.
Sdn Bhd (2018-2020)
Kedahisincludes
CUSTOMER
Data Pulau
fromLangkawi.
SERVICE
collected 67-74 Sdn Bhd and
Sewerageincludes
Selangor : Johor data includes
F.T. Kuala from the
Lumpur andfollowing agencies:
F.T. Putrajaya.
Majaari Services
Data excludes Sdn Bhd
Sabah (2018-2020)
and Sarawak.
Majlis
WORKFORCE
Kedah
Data Bandaraya
isincludes Pulau
collected Johor
StateBahru
fromLangkawi.Water(MBJB) 75-77 Sdn Bhd and
Supply entities, Indah Water Konsortium
Selangor
Sewerageincludes F.T. Kuala
: Johor data Lumpur
includes andfollowing
from the F.T. Putrajaya.
agencies:
Majaari Services
DataMajlis
excludes Sdn Bhd
Perbandaran
Sabah (2018-2020)
Pasir
and Gudang (MPPG)
Sarawak.
Kedahisincludes
DataMajlis
INDICATORS Pulau
collected fromLangkawi.
Bandaraya Johor
StateBahru
Water(MBJB) 78-84 Sdn Bhd and
Supply entities, Indah Water Konsortium
Lembaga
Selangor
Sewerage Kemajuan
includes
: Johor data Johor
F.T. Kuala Tenggara
Lumpur
includes (KEJORA)
andfollowing
agencies:
DataMajlis
Majaariexcludes
Services Sabah and
Sdn Bhd
Perbandaran Sarawak.
(2018-2020)
Pasir Gudang (MPPG)
Sewerage
Kedah : Terengganu
includes
Majlis includes
Pulau Langkawi.
Bandaraya Johor Bahru data from Lembaga Kemajuan Terengganu
(MBJB) Ten
Lembaga
Sewerage
Selangor Kemajuan
: Johor
includes data Johor
includes
F.T. Kuala Tenggara
from the
Lumpur (KEJORA)
andfollowing agencies:
F.T. Putrajaya.
(KETENGAH).
DataMajlis
excludes Sabah and
Pasir Gudang (MPPG)
Sewerage
KedahMajlis : Terengganu
Bandaraya
includes includes
Johor Bahru
Pulau Langkawi. data from Lembaga Kemajuan Terengganu
(MBJB) Ten
Lembaga
Sewerage Kemajuan
: Johor Johor Tenggara
data includes (KEJORA)
SEWERAGE STATISTICS
(KETENGAH).
DataMajlis
Sewerage
Perbandaran
excludes Sabah and
: Terengganu
Majlis Bandaraya
Lembaga
Sewerage
(KETENGAH).
Kemajuan
: Johor
Pasir Gudang (MPPG)
Sarawak.
includes
Johor Bahru
data includes
data from Lembaga Kemajuan
(MBJB)
Johor Tenggara (KEJORA)
from the following
Majlis Perbandaran Pasir Gudang (MPPG)
agencies:
PageTerengganu Ten
Sewerage
SEWERAGE : Terengganu includes data entities,
from Lembaga Kemajuan
87-109Terengganu Ten
LembagaFACILITIES
Data Majlis Bandaraya
is collected fromJohor
StateBahru
Water(MBJB)
Supply Indah Water Konsortium Sdn Bhd and
Kemajuan Johor Tenggara (KEJORA)
(KETENGAH).
Majaari Services
Majlis Sdn Bhd
Perbandaran (2018-2020)
Pasir Gudang (MPPG)
Sewerage
STP
Data POLLUTION : Terengganu
is collected from Stateincludes data entities,
Water Supply from Lembaga Kemajuan
Indah Water 110-114 Terengganu
Konsortium Sdn Bhd Ten
and
Lembaga
Selangor Kemajuan
includes Johor
F.T. Kuala Tenggara
Lumpur and (KEJORA)
F.T. Putrajaya.
(KETENGAH).
Sewerage
Kedah
CUSTOMER
Data : SERVICE
isincludes Terengganu
collectedPulau Stateincludes
fromLangkawi. data entities,
Water Supply from Lembaga Kemajuan
Indah Water 115-120 Terengganu
Konsortium Sdn Bhd Ten
and
(KETENGAH).
Data excludes
Majaari Services Sabah and Sarawak.
Sdn Bhd (2018-2020)
Kedahisincludes
Data
WORKFORCE collectedPulau
fromLangkawi.
121-123 Sdn Bhd and
Sewerageincludes
Selangor : Johor data includes
F.T. Kuala from the
Lumpur andfollowing agencies:
F.T. Putrajaya.
Majaari Services
Data excludes Sdn Bhd
Sabah (2018-2020)
and Sarawak.
KedahMajlis Bandaraya
includes Johor Bahru (MBJB)
Pulau Langkawi.
Selangor
Sewerageincludes F.T. Kuala
: Johor data Lumpur
includes andfollowing
agencies:
DataMajlis Perbandaran
excludes Sabah and Pasir Gudang (MPPG)
Sarawak.
Kedah includes
Majlis Pulau Langkawi.
Bandaraya Johor Bahru (MBJB)
Lembaga
Sewerage Kemajuan
: Johor Johor Tenggara
DataMajlis
excludes Sabah and
Pasir Gudang (MPPG)
Sewerage : Terengganu
Majlis Bandaraya includes
Johor Bahru data from Lembaga Kemajuan Terengganu
(MBJB) Ten
Lembaga
Sewerage
COPYRIGHT Kemajuan
: Johor
OF SURUHANJAYA Johor Tenggara
from the following agencies: 4
(KETENGAH).
Majlis
PERKHIDMATAN Perbandaran Pasir Gudang (MPPG)
AIR NEGARA
Sewerage : Terengganu
Majlis Bandaraya includes
Johor Bahru data from Lembaga Kemajuan Terengganu
(MBJB) Ten
Lembaga Kemajuan Johor Tenggara (KEJORA)
(KETENGAH).
Majlis Perbandaran Pasir Gudang (MPPG)
PENINSULAR MALAYSIA
& F.T. LABUAN
(SNAPSHOT & RATES)
POPULATION &
ECONOMY
WATER SUPPLY
SECTOR
SEWERAGE SERVICES
SECTOR
WATER RATES
SEWERAGE RATES :
IWK
COPYRIGHT OF SURUHANJAYA 5
PERKHIDMATAN AIR NEGARA
SNAPSHOT
PENINSULAR MALAYSIA &
F.T. LABUAN
2021 Household Grand
Population
Raw Water
Extraction
No. of
Economy
GDP Income RM5,209 Total

Ground
Population: Urban Rural River Dam Water& Others
Growth:
75.1% 24.9% 16,218 81.1% 17.0% 1.9%
26,789,700 3.1% Household
RM4,534 13,146 2,765 307
Expenses MLD MLD MLD MLD
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
No of Design Capacity Water Reserve Billed Authorised Domestic Non Domestic
NRW NRW
WTP (Demand) Demand(SIV) Margin Consumption 10,089 63.0% 37.0%
18,561 15,653 15.7% 10,265 5,389 34.4%
344 MLD MLD MLD MLD
MLD 6,357
MLD
3,732
MLD
DOMESTIC CONSUMPTION PER CAPITA

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
237LCD
No. of
Domestic Non Domestic
97.1% Urban Rural 7,990,635 86.6% 13.4%
97.1% 97.0% 6,921,716 1,068,919
29.3% 0.8% PE 16.0%

(Kilometers)
Interruption
AC CI
39,895 1,028 21,741
Pipeline
No. of Meters:
Meters
Water
27.2% 6.6% 17.1% >7 Years Scheduled
MS DI uPVC 0-7 Years Unscheduled
135,975 36,937 9,006 23,240 7,919,937 20.2%
Kilometers OTHERS
3.0%
4,127
79.8%
6,321,813 1,598,124 1,935 43,956
Pipe 38.5% Water 6.3%
No. of STP:
Complaints
525,567 Pressure 86,653 Non

11,629
Workforce
Breakage
723
Treatment
Operator)
Management
Executive
7,503
Sewage
(Water
Public
0.6% No. of STP PE

No. of Complaints: Water Billing & 24.5%
Quality 8,200 Meter 334,887 No. of Staff:
Executive 2,091 Meter 1,521 PE: Multipoint 7,395 20,186,013
17.1%
1,365,686 Water
Interruption 233,399 Others 13.0%
176,980
15,964 Reader
31,417,704 Regional 108 11,231,691
No. of Septic Tank

Septic Tank
Treatment
1,370,746
Facilities
Sewage
Private
Other
No. of Septic Tank PE STP: Length of CST: Length of NPS

No. of STP PE Sewer pipes
PE: Communal 4,230 514,344 Sewer pipes
4,641 4,957,337 7,666,086 Individual 1,366,516 7,151,742
21,615
Kilometers
349 1,454
Kilometers
Domestic 87.3% 0.1% Billing 84.5% NPS 4.7%

Government
Complaints
4,075,463 40,071
Traditional
Permises 6,480 723,221

Accounts
System
No. of
No. of Traditional PE 4,667,335 Commercial

9.2% Government 3.2% No. of
Desludging
9.3% 0.8%
Complaints: STP
System 428,132 Quarters 148,390 79,932 6,647
No. of Accounts:
0.2%
1,156,314 5,781,570 Industrial
8,870 855,574 Others 0.7%
5,703
Last Revision
Last Revision
(Water Rates)
STP & 1,377 Desludging 392

(Sewerage
(Sewerage
Workforce
Operator)
Treatment Refer to page water rates

Rates)
No. of Staff: Operating & Refer to page sewerage

293 1,044
Network Planning by state rates by IWK
3,407
Others 301
• Population data generated from DOSM as of 29 March 2022

• GDP Peninsular Malaysia & F.T. Labuan is 2021 Malaysia GDP
• Household Income and Household Expenditure based on DOSM Household Income & Basic Amenities Survey Report
SNAPSHOT
JOHOR
2021 Household
Population
Grand
Raw Water
Extraction
No. of
Economy
Ground
Growth:
77.4% 22.6% 1,895 60.4% 39.6% -
4,022,700 2.4% Household
RM4,793 1,145 751 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
2,156 1,909 11.5% 1,407 501 26.3%
46 MLD MLD MLD MLD
MLD 867
MLD
536
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
No. of
216LCD
99.9% Urban Rural 1,260,731 85.9% 14.1%
100.0% 99.8% 1,083,185 177,546
26.7% 0.6% PE 3.7%

(Kilometers)
Interruption
AC CI
6,415 133 899
Pipeline
No. of Meters:
Meters
Water
24,001 5,357 1,953 8,599 1,260,731 18.0%
Kilometers OTHERS
2.7%
646
82.0%
1,033,523 227,208 315 6,175
No. of STP:
Complaints

1,644
Workforce
Treatment
Breakage
147
Operator)
Management
1,032
Sewage
Executive
(Water
Public
Water 1.0% 8.1% No. of STP PE

No. of Complaints: Billing &
Executive 176 Meter 241 PE: Multipoint 1,012 4,055,962
24.8%
171,695 Water
Interruption 42,540
Others 2.8%
4,870
2,208 Reader
5,130,360 Regional 20 1,074,398
No. of Septic Tank

Septic Tank
Treatment
271,958
Facilities
Sewage
Private
Other

PE: Communal 528 46,290 Sewer pipes
490 1,258,481 1,414,536 Individual 271,430 1,368,246
3,581
Kilometers
49 292
Kilometers

Government
Complaints
541,903 3,607
Traditional
86,884
Accounts
Permises 566
System
No. of
No. of Traditional PE 600,586 Commercial

Desludging
10.8% 0.4%
Complaints: STP
System 49,106 Quarters
5,555 11,006 418
No. of Accounts:
0.6%
108,719 543,595 Industrial
3,456 102,380 Others 0.5%
465
Last Revision
Last Revision
(Water Rates)
STP & 100 Desludging 42

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)
No. of Staff: Operating & 1 August 2015 Refer to page sewerage

27 40
Network Planning rates by IWK
232
Others 23

WATER RATES
JOHOR
DOMESTIC SUPPLIES
Residential/Individual Meter Bulk Meter
Band 1 0 – 20m3 @ RM 0.80/m³
Consumption RM1.60/m³
> 20 – 35m3 @
Band 2 Minimum
RM 2.00/m³ RM16.00
Charge
Band 3 > 35m3 @ RM 3.00/m³
Minimum
RM 7.00
Charge
NON-DOMESTIC SUPPLIES
House Of Worship And
Non-Domestic Welfare Institution Shipping
Band 1 0 – 35m3 @ RM 2.80/m3 Band 1

Consumption RM 1.60/m³ Band 1
Consumption RM 7.00/m³
Minimum Minimum
Band 2 > 35m3 @ RM 3.30/m3 RM 7.00 RM 50.00
Charge Charge
Minimum
RM 30.00
Charge
Current Rate Effective From : 1 August 2015
SNAPSHOT
KEDAH
2021 Household
Population
Grand
Raw Water
Extraction
No. of
Economy
Ground
Growth:
67.3% 32.7% 1,728 98.8% 1.2% -
2,170,900 3.2% Household
RM3,359 1,708 20 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
WTP (Demand) Demand(SIV) Margin Consumption 776 72.1% 27.9%
1,459 1,597 0.0% 775 822 51.5%
35 MLD MLD MLD MLD
MLD 560
MLD
217
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
No. of
258LCD
98.3% Urban Rural 640,641 88.2% 11.8%
100.0% 96.5% 565,089 75,552
46.4% 0.6% PE 22.6%

(Kilometers)
Interruption
AC CI
6,128 82 2,976
Pipeline
No. of Meters:
Meters
Water
13,194 2,229 871 908 640,643 20.3%
Kilometers OTHERS
0.0%
-
79.7%
510,465 130,178 44 270
No. of STP:
Complaints

1,070
Workforce
Treatment
Breakage
34
Operator)
Management
653
Sewage
Executive
(Water
Public

Quality 327 Meter - No. of Staff:
Executive 129 Meter 140 PE: Multipoint 648 1,100,288
38.9%
74,694 Water
Interruption 29,081
Others 2.7%
2,010
1,373 Reader
1,180,381 Regional 5 80,093
No. of Septic Tank

Septic Tank
Treatment
159,013
Facilities
Sewage
Private
Other

366 231,704 852,519 Individual 158,603 808,347
1,677
Kilometers
39 58
Kilometers

Government
Complaints
173,395 1,445
Traditional
26,272
Accounts
Permises 305
System
No. of

Desludging
22.1% 0.8%
Complaints: STP
2,866 8,044 288
No. of Accounts:
0.1%
202,541 1,012,705 Industrial
148 36,431 Others 1.0%
382
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)
No. of Staff: Operating & 1 September 2022 Refer to page sewerage

22 40
216
Others 9

WATER RATES
KEDAH
DOMESTIC SUPPLIES
Band 1 0 – 20m3 @ RM 0.50/m³ As per Domestic

Consumption
(individual meter)
Ø 20 – 35m3 @
Band 2
RM 0.90/m³
Band 3 > 35m3 @ RM 1.30/m³
Minimum
RM 6.00
Charge
Band 1 0 – 35m³ @ RM 1.65/m³ Band 1

Minimum Minimum
Band 2 > 35m³ @ RM 2.05/m³ RM 9.00 RM 70.00
Charge Charge
Minimum
RM 16.50
Charge
Current Rate Effective From : 1 September 2022
SNAPSHOT
KELANTAN
Population
Raw Water
Extraction
No. of
Economy
Ground
Growth:
44.1% 55.9% 543 59.3% - 40.7%
1,829,300 2.4% Household
RM3,223 322 n.a 221
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
537 517 3.9% 239 277 53.7%
41 MLD MLD MLD MLD
MLD 162
MLD
77
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
89 LCD
No. of
73.9% Urban Rural 273,821 86.0% 14.0%
65.8% 82.0% 235,455 38,366
57.2% 0.4% PE 29.1%

(Kilometers)
Interruption
AC CI
4,050 25 2,058
Pipeline
No. of Meters:
Meters
Water
7,083 537 75 189 274,299 18.6%
Kilometers OTHERS
2.1%
149
81.4%
223,209 51,090 85 499
No. of STP:
Complaints
22,391 Pressure 898 Non

523
Workforce
Breakage
34
Treatment
Operator)
Management
Executive
40
Sewage
(Water
Public

Quality 686 Meter 3,821 No. of Staff:
Executive 71 Meter 71 PE: Multipoint 40 86,879
26.2%
39,142 Water
Interruption 10,263
Others 2.8%
1,083
699 Reader
86,879 Regional 0 -
No. of Septic Tank

Septic Tank
Treatment
48,030
Facilities
Sewage
Private
Other

299 420,903 515,346 Individual 47,292 397,618
92
Kilometers
- 15
Kilometers

Government
Complaints
8,924 222
Traditional
6 1,365
Accounts
Permises
System
No. of

Desludging
73.2% 0.0%
Complaints: STP
303 4,722 2
No. of Accounts:
0.0%
214,633 1,073,165 Industrial
1 6,449 Others 2.1%
138
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)

3 11
52
Others 7

WATER RATES
KELANTAN
DOMESTIC SUPPLIES
Band 1 0 – 20m³ @ RM 0.45/m³
> 20 – 35m³ @
Band 2 Minimum
RM 0.97/m³ RM 8.40
Charge
Band 3 > 35m³ @ RM 1.42/m³
Minimum
RM4.50
Charge
Band 1 0 – 35m³ @ RM 1.95/m³ Band 1

Consumption 0 – 35m³ @ free Band 1
Minimum Minimum
Band 2 > 35m³ @ RM 2.20/m³ > 35m³ @ RM 0.70/m³ RM 70.00
Charge Charge
Minimum
RM 19.50
Charge
SNAPSHOT
F.T. LABUAN
2021
Population
Household
Raw Water
Grand
Extraction
Economy
No. of GDP RM6,126 Ground
Population: Rural Income Total River Dam
Urban Growth: Water& Others
88.9% 11.1% 86 90.6% 9.4% -

96,800 0.5% Household
RM4,097 78 8 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
104 83 20.3% 52 31 36.8%
6 MLD MLD MLD MLD
MLD 19
MLD
33
MLD
Consumption

Population
Grand Total :
Per Capita
Accounts
Domestic
State
Served
No. of
196LCD
100.0% Urban Rural 20,350 84.6% 15.4%
100.0% 100.0 17,209 3,141
22.7% 0.2% 35.9%

(Kilometers)
Interruption
AC PE
CI 214
135 1
Pipeline
Meters
No. of Meters:
Water
25.3% 12.4% n.a >7 Years Scheduled
595 151 74 n.a 20,843 28.0%
Kilometers OTHERS
3.5%
21
72.0%
15,000 5,843 4 376
No. of STP:
Complaints
1,571 Pressure Non

Workforce
137
Treatment
105
Operator)
Breakage Management 1
33
Sewage
Executive
(Water
Public

37.6%
6,911 Water
Interruption 2,599
Others 19.5%
1,347
121 Reader
63,301 Regional 1 28,163
No. of Septic Tank

Septic Tank
Treatment
Facilities
8,639
Sewage
Private
Other

PE: Communal 5 790 Sewer pipes
59 60,069 44,686 Individual 8,634 43,896
45
Kilometers
0 9
Kilometers

Government
Complaints
Traditional
4,981 299 34
Accounts
Permises 81
System
No. of

Desludging
47.4% 0.4%
Complaints: STP
1,119 379 3
No. of Accounts:
0.6%
- - Industrial
46 800 Others 10.6%
85
Last Revision
Last Revision
(Water Rates)
13 6
(Sewerage
(Sewerage
Workforce
STP & Desludging

Operator)
Treatment
Rates)

2 7
29
Others 1

WATER RATES
F.T. LABUAN
DOMESTIC SUPPLIES
Band 1 0 – 20m³ @ RM 0.70/m³ Consumption RM 1.19/m³
> 20 – 35m³ @ Minimum

Band 2 RM 11.90
RM 1.20/m³ Charge
Band 3 > 35m³ @ RM 1.70/m³
Minimum
RM 7.00
Charge
0 0 – 35m³ @
Band 1
RM 2.20/m³ Band 1
Minimum Minimum
Band 2 > 35m³ @ RM 2.50/m³ RM 9.00 RM 70.00
Charge Charge
Minimum
RM 22.00
Charge
SNAPSHOT
MELAKA
2021 Household
Population
Grand
Raw Water
Extraction
No. of
Economy
Ground
Growth:
90.9% 9.1% 718 52.7% 35.9% 11.4%
1,007,700 2.0% Household
RM4,955 378 258 82
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
681 649 4.7% 433 216 33.2%
12 MLD MLD MLD MLD
MLD 228
MLD
190
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
No. of
226LCD
100.0% Urban Rural 335,970 86.5% 13.5%
100.0% 100.0 290,732 45,238
20.9% 0.3% PE 16.2%

(Kilometers)
Interruption
AC CI
1,158 18 897
Pipeline
No. of Meters:
Meters
Water
5,551 1,785 84 1,034 335,970 27.9%
Kilometers OTHERS
10.4%
576
72.1%
242,155 93,815 4 4
No. of STP:
Complaints

621
Workforce
Treatment
Breakage
31
Operator)
Management
586
Sewage
Executive
(Water
Public

21.2%
54,163 Water
Interruption 11,476
Others 15.7%
8,510
738 Reader
1,172,226 Regional 3 198,927
No. of Septic Tank

Septic Tank
Treatment
58,851
Facilities
Sewage
Private
Other

452 292,432 328,977 Individual 58,547 298,537
1,185
Kilometers
27 32
Kilometers

Government
Complaints
155,123 1,684
Traditional
24,680
Accounts
Permises 363
System
No. of

Desludging
12.4% 1.0%
Complaints: STP
2,180 3,810 300
No. of Accounts:
0.1%
60,041 300,205 Industrial
206 30,842 Others 1.2%
368
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)

15 22
170
Others 42

WATER RATES
MELAKA
DOMESTIC SUPPLIES
Band 1 0 – 20m³ @ RM 0.70/m³

> 20 – 35m³ @
Band 2 Minimum
RM 1.15/m³ RM 25.00
Charge
Band 3 > 35m³ @ RM 1.75/m³
Minimum
RM 7.00
Charge
Band 1 0 – 35m³ @ RM 2.40/m³ Band 1

Minimum Minimum
Band 2 > 35m³ @ RM 2.45/m³ RM 9.00 RM 70.00
Charge Charge
Minimum
RM 25.00
Charge
SNAPSHOT
NEGERI SEMBILAN
2021
Population
Household
Raw Water
Grand
Extraction
Economy
69.3% 30.7% 896 45.3% 54.7% -

1,209,000 3.0% Household
RM4,350 406 490 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
1,048 848 19.1% 550 298 35.1%
21 MLD MLD MLD MLD
MLD 307
MLD
231
MLD
Consumption

Population
Grand Total :
Per Capita
Accounts
Domestic
State
Served
No. of
254LCD
99.9% Urban Rural 467,015 85.7% 14.3%
100.0% 99.8% 400,311 66,704
42.9% 0.2% 9.5%

(Kilometers)
Interruption
AC PE
CI 894
4,035 22
Pipeline
Meters
No. of Meters:
Water
9,405 3,693 221 336 429,138 24.3%
Kilometers OTHERS
2.2%
206
75.7%
324,962 104,176 19 5,403
No. of STP:
Complaints
38,141 Pressure Non

Workforce
5,403
Treatment
892
Operator)
508
Sewage
Executive
(Water
Public

18.4%
66,698 Water
Interruption 12,267
Others 1.4%
940
1,071 Reader
1,625,864 Regional 10 532,491
No. of Septic Tank

Septic Tank
Treatment
Facilities
77,504
Sewage
Private
Other

260 169,369 433,999 Individual 77,052 392,294
2,002
Kilometers
37 116
Kilometers

Government
Complaints
Traditional
228,118 42,595 2,222

Accounts
Permises 418
System
No. of

Desludging
11.7% 0.2%
Complaints: STP
5,292 5,955 115
No. of Accounts:
0.1%
190 51,037 Others 0.3%
150
Last Revision
Last Revision
(Water Rates)
107 23
(Sewerage
(Sewerage
Workforce
STP & Desludging

Operator)
Treatment
Rates)
No. of Staff: Operating & 1 May 2015 Refer to page sewerage

18 25
181
Others 8

WATER RATES
NEGERI SEMBILAN
DOMESTIC SUPPLIES
Band 1 0 – 20m³ @ RM 0.55/m³ As per Domestic

Consumption
(individual meter)
> 20 – 35m³ @
Band 2
RM 0.85/m³
Band 3 > 35m³ @ RM 1.40/m³
Minimum
RM 5.00
Charge
Band 1 0 – 35m³ @ RM 1.85/m³ Band 1

Minimum Minimum
Band 2 > 35m³ @ RM 2.70/m³ RM 3.00 RM 50.00
Charge Charge
Minimum
RM 15.00
Charge
Current Rate Effective From : 1 May 2015
SNAPSHOT
PULAU PINANG
2021
Population
Household
Raw Water
Grand
Extraction
Economy
92.5% 7.5% 1,269 89.7% 10.3% -

1,738,600 6.8% Household
RM4,630 1,138 131 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
1,599 1,178 26.4% 868 310 26.3%
9 MLD MLD MLD MLD
MLD 534
MLD
334
MLD
Consumption

Population
Grand Total :
Per Capita
Accounts
Domestic
State
Served
No. of
307LCD
99.9% Urban Rural 676,857 86.5% 13.5%
100.0% 99.8% 585,740 91,117
25.0% 2.1% 31.8%

(Kilometers)
Interruption
AC PE
CI 1,503
1,182 100
Pipeline
Meters
No. of Meters:
Water
4,732 1,141 715 82 676,857 39.8%
Kilometers OTHERS
0.2%
9
60.2%
407,456 269,401 34 7,266
No. of STP:
Complaints
40,322 Pressure Non

Workforce
4,541
Treatment
1,070
Operator)
619
Sewage
Executive
(Water
Public

4.0%
181,149 Water
Interruption 7,266
Others 58.8%
106,555
1,373 Reader
3,096,482 Regional 11 1,798,435
No. of Septic Tank

Septic Tank
Treatment
Facilities
14,064
Sewage
Private
Other

215 194,854 88,073 Individual 13,888 72,715
2,573
Kilometers
20 76
Kilometers

Government
Complaints
Traditional
458,409 66,784 4,160

Accounts
Permises 818
System
No. of

Desludging
6.9% 0.7%
Complaints: STP
8,265 5,381 552
No. of Accounts:
0.2%
1,156 77,749 Others 1.1%
872
Last Revision
Last Revision
(Water Rates)
155 26
(Sewerage
(Sewerage
Workforce
STP & Desludging

Operator)
Treatment
Rates)
No. of Staff: Operating & 1 April 2015 Refer to page sewerage

37 48
313
Others 47

WATER RATES
PULAU PINANG
DOMESTIC SUPPLIES
0 – 20m³ @ RM As per Domestic
Band 1 Band 5 > 200m³ @ RM 1.30/m³ Consumption
0.22/m³ (individual meter)
Water
> 20 – 40m³ @ RM exceeding 35m³ a
Band 2 conservation
0.46/m³ month @ RM 0.48/m³
surcharge
Bulk Meter
> 40 – 60m³ @ RM Minimum
Band 3
0.68/m³ Charge
RM 2.50 (Domestic Dwelling With More
Than 16 Occupants)
> 60 – 200m³ @ RM
Band 4
1.17/m³
Band 1 0 – 90m³ @ RM 0.00/m³
Band 2 > 90m³ @ RM 0.35/m³
Minimum
RM 26.00
Charge
Trade (Normal) Welfare Institution Shipping
As per Domestic
Band 1 0 – 20m³ @ RM 0.85/m³ Band 1
Consumption
(individual meter) Band 1
> 20 – 40m³ @ Minimum

Band 2 RM 70.00
RM 1.05/m³ Charge
40 – 200m³ @
Band 3
RM 1.30/m³
Current Rate Effective From : 1 April 2015
SNAPSHOT
PAHANG
2021
Population
Raw Water
Household
Extraction
Grand
Economy
Urban Growth: Water&
52.8% 47.2% 1,487 96.7% 3.2% 0.1%
1,612,500 0.9% Household RM3,652 1,437 47 2
Water Supply
Non Revenue
Consumption
Grand
Total :
Water
Water
NRW NRW
1,615 1,337 17.3% 699 638 47.7%
74 MLD MLD MLD MLD
MLD 385
MLD
283
MLD
Consumption

Population
Grand Total :
Per Capita
Accounts
Domestic
State
Served
No. of
238LCD
98.0% Urban Rural 466,257 86.8% 13.2%
100.0% 96.0% 404,772 61,485
24.7% 0.0% 34.3%

(Kilometers)
Interruption
AC PE
CI 5,175
3,731 7
Pipeline
Meters
No. of Meters:
Water
15,086 3,646 236 927 464,756 26.5%
Kilometers OTHERS
9.0%
1,364
73.5%
341,804 122,952 188 3,836
Complaints
No. of STP:
Workforce
23,026 Pressure Non

Treatment
3,784 1,279
Operator)
Sewage
Executive
619
(Water
Public
Water 0.5% Billing & 13.4% No. of STP PE

No. of Complaints:
7.0%
35,835 1,486
Water Reader
Interruption 2,501
Others 4.3%
1,528 697,365 Regional 4 78,071
No. of Septic Tank

Septic Tank
Treatment
Facilities
142,162
Sewage
Private
Other

576 619,342 842,986 Individual 141,581 743,207
885
Kilometers
9 32
Kilometers

Government
Complaints
Traditional
105,273 1,004
Accounts
Permises 246 14,707

System
No. of

Desludging
28.9% 1.5%
STP
1,745 Complaints: 6,611 345
No. of Accounts:
90,396 451,980 Industrial 0.0%

23 22,887 Others 1.0%
220
Last Revision
Last Revision
(Water Rates)
72 31
(Sewerage
Workforce
(Sewerage
STP & Desludging

Operator)
Treatment
Rates)

13 20
143
Others 7

WATER RATES
PAHANG
DOMESTIC SUPPLIES
0 – 18 m³ @ RM
Band 1 RM 0.55/m³
0.37/m³ Consumption
18 – 45m³ @ RM
Band 2
0.79/m³
Band 3 > 45m³ @ RM 0.99/m³
Minimum
RM 3.00
Charge
Band 1 0 – 35m³ @ RM 1.80/m³ Consumption RM 0.70/m³ Band 1

Minimum Minimum
Band 2 > 35m³ @ RM 2.10/m³ RM 7.00 RM 70.00
Charge Charge
Minimum
RM 30.00
Charge
SNAPSHOT
PERAK
2021
Population
Household
Raw Water
Grand
Extraction
Economy
72.0% 28.0% 1,464 81.0% 19.0% -

2,521,700 3.5% Household
RM3,564 1,186 278 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
1,951 1,418 27.3% 988 430 30.3%
46 MLD MLD MLD MLD
MLD 699
MLD
289
MLD
Consumption

Population
Grand Total :
Per Capita
Accounts
Domestic
State
Served
No. of
277LCD
99.6% Urban Rural 850,594 85.9% 14.1%
100.0% 99.2% 730,568 120,026
30.6% 3.7% 17.6%

(Kilometers)
Interruption
AC PE
CI 2,745
4,777 582
Pipeline
Meters
No. of Meters:
Water
15,636 2,204 296 4,502 850,594 21.0%
Kilometers OTHERS
3.4%
528
79.0%
671,969 178,625 190 7,302
No. of STP:
Complaints
34,566 Pressure Non

Workforce
4,234
Treatment
668
Operator)
1,194
Sewage
Executive
(Water
Public

Executive 204 Meter 177 PE: Multipoint 1,190 2,097,573
16.1%
48,769 Water
Interruption 7,847
Others 0.2%
104
1,091 Reader
2,174,742 Regional 4 77,169
No. of Septic Tank

Septic Tank
Treatment
Facilities
223,458
Sewage
Private
Other

539 279,480 1,136,952 Individual 223,442 1,134,287
2,472
Kilometers
102 113
Kilometers

Government
Complaints
Traditional
327,092 42,942 4,781

Accounts
Permises 225
System
No. of

Desludging
21.2% 1.2%
Complaints: STP
3,845 13,184 760
No. of Accounts:
0.0%
124,334 621,670 Industrial
99 62,273 Others 1.0%
606
Last Revision
Last Revision
(Water Rates)
130 68
(Sewerage
(Sewerage
Workforce
STP & Desludging

Operator)
Treatment
Rates)
No. of Staff: Operating & 1 November 2022 Refer to page sewerage

29 58
317
Others 32

WATER RATES
PERAK
DOMESTIC SUPPLIES
0 – 10 m³ @ As per Domestic
Band 1 Consumption
RM 0.30/m³ (individual meter)
11 – 20m³ @
Band 2
RM 0.70/m³
Band 3 > 20m³ @ RM 1.03/m³
Minimum
RM 3.00
Charge
Band 1 0 – 35m³ @ RM 1.45/m³ Consumption RM 0.40/m³ Consumption RM 7.00/m³
Minimum Minimum
Band 2 > 35m³ @ RM 1.65/m³ RM 4.00 RM 70.00
Charge Charge
Minimum
RM 14.50
Charge
Current Rate Effective From : 1 November 2022
SNAPSHOT
PERLIS
2021 Household
Population
Grand
Raw Water
Extraction
No. of
Economy
Ground
Growth:
53.8% 46.2% 270 71.1% 28.0% 0.9%
289,800 1.5% Household
RM3,468 192 75 2
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
279 256 8.4% 98 157 61.5%
4 MLD MLD MLD MLD
MLD 80
MLD
18
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
No. of
276LCD
99.5% Urban Rural 78,322 86.6% 13.4%
100.0% 99.0% 67,851 10,471
39.1% 0.0% PE 39.8%

(Kilometers)
Interruption
AC CI
766 1 779
Pipeline
No. of Meters:
Meters
Water
1,958 401 10 2 78,262 13.1%
Kilometers OTHERS
n.a
n.a
86.9%
67,980 10,282 9 14
No. of STP:
Complaints
3,287 Pressure 295 Non

118
Workforce
Treatment
Breakage
11
Operator)
Management
60
Sewage
Executive
(Water
Public

Quality 71 Meter 126 No. of Staff:
17.1%
4,583 Water
Interruption 783
Others 0.5%
21
169 Reader
75,311 Regional 1 19,589
No. of Septic Tank

Septic Tank
Treatment
20,132
Facilities
Sewage
Private
Other

73 47,689 116,958 Individual 20,051 102,715
174
Kilometers
1 17
Kilometers

Government
Complaints
8,054 64
Traditional
1,339
Accounts
Permises 66
System
No. of

Desludging
49.7% 0.3%
Complaints: STP
System 904 Quarters
1,045 1,407 9
No. of Accounts:
0.0%
- 2,833 Others 0.5%
14
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)
No. of Staff: Operating & 1 October 2022 Refer to page sewerage

- 2
19
Others -

WATER RATES
PERLIS
DOMESTIC SUPPLIES
Band 1 0 – 15m³ @ RM 0.40/m³

>15m³ – 40m³ @
Band 2 Minimum
RM 0.70/m³ RM 7.00
Charge
Band 3 > 40m³ @ RM 1.10/m³
Minimum
RM 4.00
Charge
Minimum Minimum
Band 2 > 35m³ @ RM 1.70/m³ RM 7.00 RM 70.00
Charge Charge
Minimum
RM 15.00
Charge
Current Rate Effective From : 1 October 2022
SNAPSHOT
SELANGOR
Population
Raw Water
Extraction
No. of
Economy
Ground
Growth:
95.8% 4.2% 5,143 91.0% 9.0% -
9,103,700 2.9% Household
RM6,908 4,681 461 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
6,035 5,116 15.2% 3,696 1,420 27.8%
34 MLD MLD MLD MLD
MLD 2,230
MLD
1,350
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
245LCD
No. of
99.8% Urban Rural 2,588,993 87.4% 12.6%
100.0% 99.5% 2,262,706 326,287
20.4% 0.2% PE 9.8%

(Kilometers)
Interruption
AC CI
6,198 51 2,970
Pipeline
No. of Meters:
Meters
Water
46.1% 11.5% 11.8% >7 Years Scheduled
30,422 14,023 3,496 3,586 2,557,231 8.4%
Kilometers OTHERS
0.3%
99
91.6%
2,342,440 214,791 1,030 10,518
No. of STP:
Complaints

3,248
Workforce
Breakage
283
Treatment
Operator)
Management
Executive
1,969
Sewage
(Water
Public

Executive 1,166 Meter 369 PE: Multipoint 1,920 8,553,001
16.3%
650,639 Water
Interruption 106,344 Others 7.5%
48,553
5,066 Reader
15,897,356 Regional 49 7,344,355
No. of Septic Tank

Septic Tank
Treatment
243,867
Facilities
Sewage
Private
Other

973 1,188,112 1,340,684 Individual 243,073 1,255,473
6,638
Kilometers
49 677
Kilometers

Government
Complaints
2,042,263 20,605
Traditional
3,157 412,169
Accounts
Permises
System
No. of
No. of Traditional PE 2,399,575 Commercial

Desludging
2.9% 0.8%
Complaints: STP
113,484 13,204 3,831
No. of Accounts:
0.1%
3,536 451,574 Others 0.4%
1,765
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)

120 753
1,618
Others 105

• State GDP as above is average of Selangor and F.T. Kuala Lumpur. ( Selangor GDP = 5.0%, Kuala Lumpur GDP = 0.8%)
WATER RATES
SELANGOR
DOMESTIC SUPPLIES
Bulk Meter
Bulk Meter (Estate Quarters And
Residential/Individual Meter (High Rise Residential Building) Government Quarters)
> 20 – 35m³ @ Minimum Minimum

Band 2 RM 173.00 RM 12.00
RM 1.03/m³ Charge Charge
Band 3 > 35m³ @ RM 2.00/m³

Bulk Meter
Minimum
RM 6.00
(Low-cost High-rise Residential
Charge
Building)
Minimum
RM 35.00
Charge
Minimum Minimum
Band 2 > 35m³ @ RM 2.86/m³ RM 6.00 RM 70.00
Charge Charge
Minimum
RM 36.00
Charge
SNAPSHOT
TERENGGANU
2021 Household
Population
Grand
Raw Water
Extraction
No. of
Economy
Ground
Growth:
64.2% 35.8% 720 66.0% 34.0% -
1,187,000 3.6% Household
RM4,336 475 245 n.a
Non Revenue
Consumption
Water Supply
Grand
Total :
Water
Water
NRW NRW
1,095 747 31.8% 458 289 38.7%
16 MLD MLD MLD MLD
MLD 286
MLD
173
MLD

Consumption
Grand Total :
Population
Per Capita
State
Accounts
Domestic
Served
No. of
241LCD
96.0% Urban Rural 331,084 84.0% 16.0%
99.1% 92.9% 278,098 52,986
15.9% 0.1% PE 7.6%

(Kilometers)
Interruption
AC CI
1,320 6 631
Pipeline
No. of Meters:
Meters
Water
21.3% 11.8% 37.0% >7 Years Scheduled
8,311 1,770 977 3,075 330,613 57.4%
Kilometers OTHERS
6.4%
531
42.6%
140,850 189,763 13 2,293
No. of STP:
Complaints

391
Workforce
Treatment
Breakage
27
Operator)
Management
190
Sewage
Executive
(Water
Public

Quality 375 Meter 844 No. of Staff:
1.4%
31,408 Water
Interruption 432
Others 4.6%
1,459
569 Reader
217,437 Regional 0 -
No. of Septic Tank

Septic Tank
Treatment
103,068
Facilities
Sewage
Private
Other

339 194,902 550,370 Individual 102,923 534,407
293
Kilometers
14 17
Kilometers

Government
Complaints
21,928 243
Traditional
3,185
Accounts
Permises 229
System
No. of

Desludging
60.4% 0.2%
Complaints: STP
2,691 6,229 24
No. of Accounts:
0.0%
132,261 661,305 Industrial
9 10,319 Others 6.2%
638
Last Revision
Last Revision
(Water Rates)

(Sewerage
(Sewerage
Workforce
Operator)
Treatment
Rates)

7 18
117
Others 20

WATER RATES
TERENGGANU
DOMESTIC SUPPLIES
Band 1 0 – 20m³ @ RM 0.42/m³ Consumption RM 0.62/m³
> 20 – 40m³ @ Minimum

Band 2 RM 6.20
RM 0.65/m³ Charge
> 40 – 60m³ @
Band 3
RM 0.90/m³
Band 4 > 60m³ @ RM 1.00/m³
Minimum
RM 4.00
Charge
Band 1 0 – 35m³ @ RM 1.00/m³ Consumption 0.66/m³ Consumption RM 7.00/m³
Minimum Minimum
Band 2 > 35m³ @ RM 1.40/m³ RM 6.60 RM 70.00
Charge Charge
Minimum
RM 15.00
Charge
SEWERAGE RATES
(IWK)
DOMESTIC PREMISES
“domestic premises” means any premises used exclusively for human habitation and
does not include premises that are partly used for industrial or commercial activities
CONNECTED SERVICES DESLUDGING SERVICES

ITEM CATEGORY CHARGES CHARGES
(RM PER MONTH) (RM)
D22*%'/1* )-'/0$
!"#$%"&'$(")&*$"+$,-.$ D22*%'/1* )-'/0$ H766
H766 E6$I*J'*<B*+$H6HH
(")&*$#/'($,--),0$1,0)*$ EF$G*%*<B*+ H6HE J*+$<"-'(
"2$0*&&$'(,-$34566766$
8/-%0)9/-:$;"1*+-<*-'$
!"
=),+'*+&$%,'*:"+/*&$>?;?@$
,-9$A$,&$9*'*+</-*9$B.$'(*$ D22*%'/1* 2+"< D22*%'/1* 2+"< FNH766$
L766
+*0*1,-'$,)'("+/'.C F$K,-),+. H6HL F$M%'"B*+ H6HH J*+$&*+1/%*
O/00,:*$9#*00/-:$(")&*?$ D22*%'/1* )-'/0$

-*#$1/00,:*$9#*00/-:$ D22*%'/1* )-'/0$ E6$I*J'*<B*+$H6HH E766$
E766
(")&*$,-9$*&','*$9#*00/-:$ EF$G*%*<B*+ H6HE J*+$<"-'(
#" (")&*
FNH766$
D22*%'/1*$2+"<$ D22*%'/1* 2+"<
P766 J*+$&*+1/%*
F$K,-),+.$H6HL F$M%'"B*+ H6HH
D22*%'/1* )-'/0$
D22*%'/1* )-'/0$ 5766$
EF$G*%*<B*+ H6HH Q766
E6$I*J'*<B*+$H6HH J*+$<"-'(
D22*%'/1* 2+"<
F$K,-),+. H6HE$ F6766
G"<*&'/%$J+*</&*&$"'(*+$
$" '(,-$'("&*$&J*%/2/*9$/-$
D22*%'/1* 2+"<
/'*<&$8FC?$8HC$,-9$8LC D22*%'/1* 2+"< FNH766$
F$K,-),+. H6HL FH766
F$M%'"B*+ H6HH J*+$&*+1/%*
D22*%'/1* 2+"<
FP766
F$K,-),+. H6H5
>"+ ',-S &/T* UH7P<E

R *22*%'/1* 2+"< H56766
F$M%'"B*+ H6HH
G"<*&'/%$J+*</&*&$#/'($
-"-R,JJ+"1*9$&*J'/%$',-S >"+ ',-S &/T* V$H7P<E$)J
'" L7P<E$$$
%"
*22*%'/1* 2+"< EN6766
F$M%'"B*+ H6HH
>"+ ',-S &/T*

EN6766W$8FE6766$2"+
V$L7P$<E
*1*+. ,99/'/"-,0
*22*%'/1* 2+"<
<E$',-S &/T*C
F$M%'"B*+ H6HH
SEWERAGE RATES
(IWK)
COMMERCIAL PREMISES
"Commercial premises" means any premises used wholly or partly for trade,
business, provision of services or facilities, whether for profit or otherwise
CONNECTED DESLUDGING
MINIMUM MAXIMUM SERVICES SERVICES
ITEM ANNUAL ANNUAL CHARGE CHARGE
VALUE VALUE (RM PER (RM PER
(RM) (RM) MONTH) MONTH)
F 6 H?666 Q X
H H?66F P?666 FL Q
E P?66F F6?666 H6 FL
L F6?66F H6?666 H5 FN
P H6?66F E6?666 HN HF
5 E6?66F L6?666 EH HE
X L6?66F P6?666 EP HP
Q P6?66F 56?666 EQ HX
N 56?66F X6?666 LF HN
F6 X6?66F Q6?666 LL EF
FF Q6?66F N6?666 LX EE
FH N6?66F F66?666 P6 EP
FE F66?66F H66?666 FQ6 FH6
FL H66?66F L66?666 LNP EE6
FP L66?66F 566?666 PHH ELQ
F5 566?66F Q66?666 F?NQ6766 F?EH6766
FX Q66?66F F?666?666 H?F56766 F?LL6766
FQ F?666?66F E?666?666 L?EH6766 H?QQ6766
FN E?666?66F P?666?666 Q?QQ6766 P?L66766
H6 P?666?66F X?666?666 N?H66766 5?666766
HF X?666?66F ,B"1* N?566766 5?566766
>"+$#,'*+$%"-&)<*9$2+"<$F6F<E$Y H66<E ,$<"-'(?$,-$,99/'/"-,0$

3467E6$2"+$*1*+.$<E
%(,+:*$#/00$B*$/<J"&*9
>"+$#,'*+$%"-&)<*9$*Z%**9/-:$H66<E ,$<"-'(?$,-$,99/'/"-,0$
3467LP$2"+$*1*+.$<E
%(,+:*$#/00$B*$/<J"&*9
Note: For premises without annual value, a charge based on minimum annual value of RM0.00 to maximum annual value of RM2,000.00
will be imposed.
"
SEWERAGE RATES
(IWK)
INDUSTRIAL PREMISES
"Industrial Premises" means any premises used wholly or partly for industrial activities
which include the manufacturing, processing or assembling of goods or substance.
!&))$*#$+ ,$'-.*$, /$,01+%.)%2,$'-.*$,22

!"#$%&'( !3"'%$, 45$'26&'7$'8249:25$'2 !3"'%$, 45$'26&'7$'8
;&)#38 49:25$'2;&)#38
A-9)&'+/,0 J+*</&*& H7P6 H766
MINIMUM CHARGES FOR

CONNECTED SERVICES
<#$; !"#$%&'( :.).;1;2!3"'%$
49:8
!" 6,7 8'9 -'*+ :';*) '/ <=> :';*) 9,+: <==;<? 1<?;) '0
?)** +:<= @AB55"55
&'()*+,- ./)(,*)*
6,7 F,??<E) G9)??,=E :';*)H =)9 1,??<E) G9)??,=E :';*)
)00)-+,1) 0/'( C5D2'0 +:) -;//)=+
<=G )*+<+)* G9)??,=E :';*)
!23-+'4)/ #5## -:</E) /<+)
6,7 &'()*+,- ./)(,*)* '+:)/ +:<= +:'*) *.)-,0,)G ,=

,+)( 6,7 <=G 6,,7
#" 6,7 K<+)E'/,)* LH IH M <=G N <* G)+)/(,=)G 4> /)?)1<=+

I'1)/=()=+ J;</+)/* <;+:'/,+>
)00)-+,1) 0/'( C5D2'0 +:) -;//)=+
!23-+'4)/ #5## 6,7 K<+)E'/,)* OH PH KH & <=G Q <* G)+)/(,=)G 4> -:</E) /<+)
/)?)1<=+ <;+:'/,+>
$" K'(()/-,<? R/)(,*)* C5D2'0 +:) -;//)=+

6,7 O==;<? 1<?;) '0 @A5 ;. +' @A#H555"55
)00)-+,1) 0/'( -:</E) /<+)
!23-+'4)/ #5## 6,7 O==;<? 1<?;) ,= )S-)** '0 @A#H555"55
T"55
%"
N=G;*+/,<? ./)(,*)* )00)-+,1) 0/'( !23-+'4)/ #5## T"55
C"
I'1)/=()=+ ./)(,*)* )00)-+,1) 0/'( ! 3-+'4)/ #5## T"55
COPYRIGHT OF SURUHANJAYA 34 #
SEWERAGE RATES
(IWK)
REPEATED OR ADDITIONAL
DESLUDGING SERVICES CHARGES
!3"'%$
!"#$%&'( 49:25$'2#'.58
3*J*,'*9$"+$,99/'/"-,0$9*&0)9:/-:$&*+1/%*&$%(,+:*&$*22*%'/1*$2+"<
FNH766
F$M%'"B*+$H6HH
CANCELLATION CHARGES OF
DESLUDGING SERVICES
!3"'%$
!"#$%&'( 49:25$'2#'.58
[,-%*00,'/"-$%(,+:*&$"2$9*&0)9:/-:$&*+1/%*&$*22*%'/1*$2+"<$F$M%'"B*+$H6HH Q6766
COPYRIGHT
COPYRIGHT OFOF SURUHANJAYA
SURUHANJAYA 35 $
WATER SECTOR
STATISTICS
RAW WATER RESOURCES
WATER SUPPLY
AND DEMAND
PIPE TYPE AND METER
WORKFORCE
CUSTOMER SERVICE
INDICATORS
RAW WATER EXTRACTION: GRAND TOTAL
Unit MLD 2018 2019 2020 2021 2022
Johor 1,842 1,900 1,912 1,871 1,895

Kedah 1,563 1,601 1,584 1,655 1,728
Kelantan 501 422 516 508 543
F.T. Labuan 78 84 90 88 86
Melaka 652 660 728 680 718
N.Sembilan 833 801 833 850 896
Pulau Pinang 1,105 1,121 1,383 1,390 1,269
Pahang 1,317 1,305 1,407 1,361 1,487
Perak 1,397 1,379 1,366 1,418 1,464
Perlis 258 262 263 240 270
Selangor 5,105 5,171 5,254 5,130 5,143
Terengganu 653 664 743 694 720
Pen. Malaysia & F.T.
15,305 15,369 16,079 15,884 16,218
Labuan
Note: Volume of raw water extracted may vary for each year due to:
• Treated water supply and demand.
• Commissioning of new WTPs.
• Upgrading of available WTPs.
• Other environmental factors including weather and pollution.
RAW WATER EXTRACTION : RIVER
Unit
UnitMLD
MLD 2018
2018 2019
2019 2020
2020 2021
2021 2022
2022
Johor 1,085 1,128 1,162 1,142 1,145
Johor 1,085 1,128 1,162 1,142 1,145
Kedah 1,543 1,574 1,551 1,645 1,708
Kedah 1,543 1,574 1,551 1,645 1,708
Kelantan 289 221 323 310 322
Kelantan 289 221 323 310 322
F.T. Labuan 69 74 80 80 78
F.T. Labuan 69 74 80 80 78
Melaka 331 342 368 354 378
Melaka 331 342 368 354 378
N.Sembilan 402 416 400 412 406
N.Sembilan 402 416 400 412 406
Pulau Pinang 1,010 1,037 1,297 1,283 1,138
Pulau Pinang 1,010 1,037 1,297 1,283 1,138
Pahang 1,271 1,260 1,357 1,322 1,437
Pahang 1,271 1,260 1,357 1,322 1,437
Perak 985 1,131 1,033 1,144 1,186
Perak 985 1,131 1,033 1,144 1,186
Perlis 185 189 188 174 192
Perlis 185 189 188 174 192
Selangor 4,650 4,665 4,787 4,687 4,681
Selangor 4,650 4,665 4,787 4,687 4,681
Terengganu 451 461 507 461 475
Terengganu 451 461 507 461 475
Pen. Malaysia & F.T. 12,271 12,498 13,051 13,015 13,146
Labuan 12,271 12,498 13,051 13,015 13,146
Labuan
% RIVER EXTRACTION TO
TOTAL RAW WATER EXTRACTION
Unit (%) 2018 2019 2020 2021 2022

Unit (%) 2018 2019 2020 2021 2022
Johor 58.9% 59.3% 60.8% 61.1% 60.4%
Johor 58.9% 59.3% 60.8% 61.1% 60.4%
Kedah 98.7% 98.4% 97.9% 99.4% 98.8%
Kedah 98.7% 98.4% 97.9% 99.4% 98.8%
Kelantan 57.7% 52.3% 62.5% 61.0% 59.3%
Kelantan 57.7% 52.3% 62.5% 61.0% 59.3%
F.T. Labuan 88.6% 88.0% 89.6% 91.2% 90.6%
F.T. Labuan 88.6% 88.0% 89.6% 91.2% 90.6%
Melaka 50.7% 51.8% 50.5% 52.2% 52.7%
Melaka 50.7% 51.8% 50.5% 52.2% 52.7%
N.Sembilan 48.3% 52.0% 48.0% 48.4% 45.3%
N.Sembilan 48.3% 52.0% 48.0% 48.4% 45.3%
Pulau Pinang 91.4% 92.5% 93.7% 92.3% 89.7%
Pulau Pinang 91.4% 92.5% 93.7% 92.3% 89.7%
Pahang 96.5% 96.6% 96.4% 97.1% 96.7%
Pahang 96.5% 96.6% 96.4% 97.1% 96.7%
Perak 70.5% 82.0% 75.6% 80.7% 81.0%
Perak 70.5% 82.0% 75.6% 80.7% 81.0%
Perlis 71.7% 72.1% 71.4% 72.7% 71.1%
Perlis 71.7% 72.1% 71.4% 72.7% 71.1%
Selangor 91.1% 90.2% 91.1% 91.4% 91.0%
Selangor 91.1% 90.2% 91.1% 91.4% 91.0%
Terengganu 69.1% 69.4% 68.2% 66.4% 66.0%
Terengganu 69.1% 69.4% 68.2% 66.4% 66.0%
Pen. Malaysia & F.T. 80.2% 81.3% 81.2% 81.9% 81.1%
Labuan 80.2% 81.3% 81.2% 81.9% 81.1%
Labuan
RAW WATER EXTRACTION : DAM
Unit MLD 2018 2019 2020 2021 2022
Johor 758 773 749 729 751

Kedah 20 26 33 10 20
Kelantan n.a n.a n.a n.a n.a
F.T. Labuan 9 10 9 8 8
Melaka 322 318 361 325 258
N.Sembilan 431 385 433 439 490
Pulau Pinang 95 84 87 107 131
Pahang 44 44 45 37 47
Perak 412 248 333 274 278
Perlis 70 73 72 63 75
Selangor 454 506 468 442 461
Terengganu 202 203 236 233 245
2,817 2,669 2,826 2,666 2,765
Labuan
% DAM EXTRACTION TO
Unit (%) 2018 2019 2020 2021 2022
Johor 41.1% 40.7% 39.2% 38.9% 39.6%

Kedah 1.3% 1.6% 2.1% 0.6% 1.2%
Kelantan n.a n.a n.a n.a n.a
F.T. Labuan 11.4% 12.0% 10.4% 8.8% 9.4%
Melaka 49.3% 48.2% 49.5% 47.8% 35.9%
N.Sembilan 51.7% 48.0% 52.0% 51.6% 54.7%
Pulau Pinang 8.6% 7.5% 6.3% 7.7% 10.3%
Pahang 3.4% 3.4% 3.2% 2.7% 3.2%
Perak 29.5% 18.0% 24.4% 19.3% 19.0%
Perlis 27.1% 27.9% 27.5% 26.1% 28.0%
Selangor 8.9% 9.8% 8.9% 8.6% 9.0%
Terengganu 30.9% 30.6% 31.8% 33.6% 34.0%
18.4% 17.4% 17.6% 16.8% 17.0%
Labuan
• Upgrading of avaialble WTPs.
RAW WATER EXTRACTION :
GROUND WATER & OTHERS
Unit MLD 2018 2019 2020 2021 2022
Johor n.a n.a n.a n.a n.a

Kedah n.a n.a n.a n.a n.a
Kelantan 212.3 201.5 193.4 198.2 221.0
F.T. Labuan n.a n.a n.a n.a n.a
Melaka n.a n.a n.a 0.2 81.5
N.Sembilan n.a n.a n.a n.a n.a
Pulau Pinang n.a n.a n.a n.a n.a
Pahang 1.8 0.9 4.7 1.7 2.1
Perak n.a n.a n.a n.a n.a
Perlis 3.1 - 2.9 2.8 2.4
Selangor n.a n.a n.a n.a n.a
Terengganu n.a n.a n.a n.a n.a
217.3 202.3 201.0 202.9 307.0
Labuan
% GROUND WATER & OTHERS EXTRACTION TO

Unit (%) 2018 2019 2020 2021 2022
Johor n.a n.a n.a n.a n.a

Kedah n.a n.a n.a n.a n.a
Kelantan 42.3% 47.7% 37.5% 39.0% 40.7%
Melaka n.a n.a n.a 0.0% 11.4%
N.Sembilan n.a n.a n.a n.a n.a
Pulau Pinang n.a n.a n.a n.a n.a
Pahang 0.1% 0.1% 0.3% 0.1% 0.1%
Perak n.a n.a n.a n.a n.a
Perlis 1.2% n.a 1.1% 1.2% 0.9%
Selangor n.a n.a n.a n.a n.a
Terengganu n.a n.a n.a n.a n.a
1.4% 1.3% 1.3% 1.3% 1.9%
Labuan
Note:
1) Volume of raw water extracted may vary for each year due to:
2) Raw extraction for Ground water and others table has been category as below:
• Kelantan, Pahang & Perlis : Ground Water
• Melaka: Source from Sea water
NO. OF WATER TREATMENT PLANTS (WTP)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 44 44 46 46 46
Kedah 38 38 38 35 35
Kelantan 35 35 35 39 41
F.T. Labuan 6 6 6 6 6
Melaka 9 9 10 11 12
N.Sembilan 23 21 21 21 21
Pulau Pinang 9 9 9 9 9
Pahang 74 74 74 74 74
Perak 44 43 43 44 46
Perlis 4 4 4 4 4
Selangor 35 35 34 34 34
Terengganu 12 12 12 12 16
333 330 332 335 344
Labuan
2021 2022
Kelantan Melaka
New • Tualang 2 /+20 mld • Kompak Chin-Chin 3 / +30.00 MLD
• Chalil / +1 mld Terengganu
• Lata hujan/ +0.7 mld (redeclaration on 2021) • Bukit Berapit / +120 MLD
• Pechong/ +5.0 mld (redeclaration on 2021) • Pakej Losong / +44 MLD
Melaka • Package (Membrane) Marang /+3 MLD
• Pulau Besar / +0.40 MLD Kelantan
Perak • Kampung Telok /+30 MLD
• Bagan Datuk / +5.0 MLD • Telok Mesira /+2 MLD
Terengganu Perak
• Pulau Bahagia / +20.0 MLD • Gerik VI / +50 MLD
• Sg Rawa / +10 MLD
Johor N.Sembilan
Upgraded • Sungai Lebam / +27.247 mld • Sawah Raja /+50.0 MLD
• Bukit Serampang / +3.454 mld Perlis
• Layang: +20.0mld • Timah Tasoh /+40 MLD
Terengganu
• Sg Tong / +1.0 MLD
• Bukit Sah / +28.7 MLD
Kedah
Closed •
•
Padang Sanai (Old) / -34.1MLD
Lubuk Buntar (Old) / -34.1MLD
• Lubuk Merbau / -2.4 MLD
Terengganu
• Jerangau / 9.6 MLD
WTP DESIGN CAPACITY
Unit MLD 2018 2019 2020 2021 2022
Johor 2,026 2,026 2,098 2,133 2,133

Kedah 1,494 1,494 1,494 1,457 1,459
Kelantan 500 500 439 488 537
F.T. Labuan 101 101 101 101 104
Melaka 639 639 651 651 681
N.Sembilan 1,000 994 994 994 1,048
Pulau Pinang 1,599 1,599 1,599 1,599 1,599
Pahang 1,480 1,480 1,480 1,612 1,615
Perak 1,887 1,886 1,886 1,891 1,951
Perlis 233 229 211 211 251
Selangor 4,706 4,706 6,036 6,036 6,035
Terengganu 846 846 851 873 1,045
16,511 16,500 17,840 18,047 18,460
Labuan
WATER PRODUCTION
Unit MLD 2018 2019 2020 2021 2022
Johor 1,757 1,888 1,831 1,848 1,837

Kedah 1,446 1,474 1,487 1,538 1,597
Kelantan 491 503 507 504 517
F.T. Labuan 74 76 82 84 83
Melaka 528 538 578 603 649
N.Sembilan 780 784 795 811 848
Pulau Pinang 1,073 1,093 1,108 1,126 1,178
Pahang 1,158 1,194 1,269 1,281 1,337
Perak 1,333 1,357 1,392 1,386 1,418
Perlis 234 252 243 236 243
Selangor 4,856 4,932 4,967 4,985 5,116
Terengganu 627 632 657 656 720
14,358 14,723 14,916 15,058 15,542
Labuan
• Information on active WTPs based on latest updates and declaration by water operators.
Hence, information on design capacity differ from previous publications.
DESIGN CAPACITY DEMAND
Unit MLD 2018 2019 2020 2021 2022
Johor 2,049 2,049 2,105 2,105 2,156

Kedah 1,494 1,494 1,494 1,457 1,459
Kelantan 500 500 439 488 537
F.T. Labuan 101 101 101 101 104
Melaka 639 639 651 651 681
N.Sembilan 1,000 994 994 994 1,048
Pulau Pinang 1,599 1,599 1,599 1,599 1,599
Pahang 1,480 1,480 1,480 1,612 1,615
Perak 1,887 1,886 1,886 1,891 1,951
Perlis 261 257 261 261 279
Selangor 4,706 4,706 6,036 6,036 6,035
Terengganu 891 891 896 896 1,095
16,607 16,596 17,942 18,093 18,561
Labuan
WATER DEMAND :
SYSTEM INPUT VOLUME (SIV)
Unit MLD 2018 2019 2020 2021 2022
Johor 1,826 1,889 1,900 1,848 1,909

Kedah 1,446 1,474 1,487 1,538 1,597
Kelantan 491 503 507 504 517
F.T. Labuan 74 76 82 84 83
Melaka 527 538 578 603 649
N.Sembilan 780 784 795 811 848
Pulau Pinang 1,073 1,093 1,108 1,126 1,178
Pahang 1,158 1,194 1,269 1,281 1,337
Perak 1,339 1,357 1,392 1,386 1,418
Perlis 249 252 256 249 256
Selangor 4,856 4,932 4,967 4,985 5,116
Terengganu 650 672 685 685 747
14,469 14,765 15,026 15,100 15,653
Labuan
* Figures above include data based on explanation on next page - Note (1)
Note (1) For the following states, total WTPs Design Capacity and Production include:
Average
Designated
State Water Operator Supply for
Capacity (mld)
State (mld)
Terengganu Petroliam Nasional Berhad (Petronas) 50 27
Perlis Prisma Karun Sdn Bhd 28 14
Johor Public Utilities Board, Singapore (PUB) 23 73
Designated capacity based on water supply agreement between both entities.
RESERVE MARGIN
Unit (%) 2018 2019 2020 2021 2022
Johor 12.8% 7.8% 9.7% 9.0% 11.5%

Kedah 8.3% 1.4% 0.5% 0.6% 0.0%
Kelantan 5.0% 0.0% 0.0% 0.0% 3.9%
F.T. Labuan 30.1% 24.6% 18.7% 19.5% 20.3%
Melaka 19.7% 15.8% 11.2% 7.5% 4.7%
N.Sembilan 23.0% 21.1% 20.0% 19.7% 19.1%
Pulau Pinang 33.8% 31.6% 30.7% 30.4% 26.4%
Pahang 25.1% 19.3% 14.2% 14.2% 17.3%
Perak 28.8% 28.1% 26.2% 26.1% 27.3%
Perlis 7.3% 1.9% 4.2% 1.5% 8.4%
Selangor 0.0% 0.0% 0.0% 17.4% 15.2%
Terengganu 27.1% 24.6% 23.6% 23.9% 31.8%
12.9% 11.0% 16.3% 16.2% 15.7%
Labuan
BILLED AUTHORISED CONSUMPTION
Unit MLD 2018 2019 2020 2021 2022
Johor 1,374 1,418 1,393 1,385 1,407

Kedah 745 759 767 770 775
Kelantan 249 248 245 239 239
F.T. Labuan 51 54 55 52 52
Melaka 415 424 405 414 433
N.Sembilan 531 534 542 549 550
Pulau Pinang 840 843 847 860 868
Pahang 589 628 631 649 699
Perak 932 956 972 976 988
Perlis 90 92 90 91 98
Selangor 3,316 3,472 3,550 3,612 3,696
Terengganu 425 439 443 460 458
9,557 9,866 9,940 10,059 10,265
Labuan
NON- REVENUE WATER (NRW)
Unit (MLD) 2018 2019 2020 2021 2022
Johor 452 470 507 463 501

Kedah 701 715 719 768 822
Kelantan 242 255 262 265 277
F.T. Labuan 23 23 28 32 31
Melaka 112 114 173 188 216
N.Sembilan 249 251 253 262 298
Pulau Pinang 233 251 261 266 310
Pahang 569 566 638 632 638
Perak 407 400 419 410 430
Perlis 159 160 166 158 157
Selangor 1,540 1,461 1,417 1,373 1,420
Terengganu 225 233 241 225 289
4,912 4,899 5,086 5,041 5,389
Labuan
NON- REVENUE WATER (NRW)
Unit (%) 2018 2019 2020 2021 2022
Johor 24.8% 24.9% 26.7% 25.1% 26.3%

Kedah 48.5% 48.5% 48.4% 49.9% 51.5%
Kelantan 49.3% 50.8% 51.7% 52.6% 53.7%
F.T. Labuan 31.6% 29.8% 33.6% 37.6% 36.8%
Melaka 21.2% 21.2% 30.0% 31.2% 33.2%
N.Sembilan 31.9% 31.9% 31.8% 32.3% 35.1%
Pulau Pinang 21.7% 22.9% 23.5% 23.6% 26.3%
Pahang 49.1% 47.4% 50.3% 49.3% 47.7%
Perak 30.4% 29.5% 30.1% 29.6% 30.3%
Perlis 63.8% 63.3% 64.9% 63.3% 61.5%
Selangor 31.7% 29.6% 28.5% 27.5% 27.8%
Terengganu 34.6% 34.7% 35.2% 32.8% 38.7%
33.9% 33.2% 33.8% 33.4% 34.4%
Labuan
• For the calculation of NRW, water supply system supplied from water treatment plant
operating under a Concession Agreement, the location of System Input Volume (SIV) meter
(whether it is before or after the balancing reservoir) is as stated in the respective agreement.
• SIV for Kedah, F.T. Labuan, Perak, Selangor and Terengganu include treated water purchase
from Water Treatment Operator’s (WTOs).
• SIV for Melaka-Johor, Perak-Selangor, Terengganu-Kelantan and Pahang-N.Sembilan
include treated water purchased from interstate transfer
PER DAY (LCD)
Unit LCD 2018 2019 2020 2021 2022
Johor 216 222 229 232 216

Kedah 251 253 263 269 258
Kelantan 89 86 89 89 89
F.T. Labuan 179 179 168 202 196

Melaka 226 225 231 246 226
N.Sembilan 259 260 282 290 254
Pulau Pinang 278 281 301 308 307
Pahang 200 203 219 232 238
Perak 265 270 281 280 277
Perlis 313 315 306 313 276
Selangor 229 239 260 272 245
Terengganu 208 213 227 237 241
225 230 244 251 237
Labuan
WATER CONSUMPTION :
GRAND TOTAL
Unit MLD 2018 2019 2020 2021 2022
Johor 1,384 1,433 1,392 1,383 1,403

Kedah 745 759 767 770 776
Kelantan 249 248 245 239 239
F.T. Labuan 51 54 56 52 52
Melaka 415 424 405 414 419
N.Sembilan 531 538 540 549 538
Pulau Pinang 840 843 847 860 868
Pahang 589 627 631 642 668
Perak 932 957 972 969 988
Perlis 90 93 90 91 98
Selangor 3,316 3,472 3,547 3,609 3,581
Terengganu 425 441 451 463 459
9,567 9,887 9,944 10,044 10,089
Labuan
Formula:
• LCD = Domestic Consumption per Total Population per day
• Total Population is based on the Department of Statistics, Malaysia.
(http://pqi.stats.gov.my). Data extracted on 29 March 2023
WATER CONSUMPTION : DOMESTIC
Unit MLD 2018 2019 2020 2021 2022
Johor 809 835 867 879 867

Kedah 544 551 574 590 560
Kelantan 164 163 170 171 162
F.T. Labuan 18 18 17 20 19
Melaka 209 210 215 230 228
N.Sembilan 293 294 318 327 307
Pulau Pinang 491 499 533 547 534
Pahang 333 339 367 391 385
Perak 665 679 706 703 699
Perlis 80 80 78 80 80
Selangor 1,916 2,012 2,186 2,294 2,230
Terengganu 255 266 286 302 286
5,776 5,946 6,318 6,536 6,357
Labuan
% WATER CONSUMPTION (DOMESTIC)

TO TOTAL WATER CONSUMPTION
Unit (%) 2018 2019 2020 2021 2022
Johor 58.4% 58.2% 62.3% 63.5% 61.8%

Kedah 73.0% 72.6% 74.8% 76.7% 72.1%
Kelantan 66.0% 65.7% 69.5% 71.6% 67.8%
F.T. Labuan 35.0% 33.1% 29.8% 38.6% 36.2%

Melaka 50.2% 49.5% 53.2% 55.6% 54.5%
N.Sembilan 55.1% 54.7% 58.9% 59.5% 57.1%
Pulau Pinang 58.5% 59.3% 62.9% 63.6% 61.6%

Pahang 56.5% 54.1% 58.2% 60.9% 57.6%
Perak 71.3% 70.9% 72.6% 72.6% 70.7%
Perlis 88.5% 86.6% 86.8% 87.6% 81.5%

Selangor 57.8% 58.0% 61.6% 63.6% 62.3%
Terengganu 60.2% 60.2% 63.4% 65.2% 62.3%
60.4% 60.1% 63.5% 65.1% 63.0%
Labuan
WATER CONSUMPTION : NON-DOMESTIC
Unit MLD 2018 2019 2020 2021 2022
Johor 576 599 526 505 536

Kedah 201 208 193 179 217
Kelantan 85 85 75 68 77
F.T. Labuan 33 36 40 32 33
Melaka 207 214 189 184 190

N.Sembilan 238 244 222 222 231
Pulau Pinang 349 343 314 313 334
Pahang 256 288 264 251 283
Perak 267 278 266 266 289
Perlis 10 12 12 11 18
Selangor 1,400 1,459 1,362 1,315 1,350

Terengganu 169 176 165 161 173
3,791 3,942 3,626 3,508 3,732
Labuan
% WATER CONSUMPTION (NON-DOMESTIC)

TO TOTAL WATER CONSUMPTION
Unit (%) 2018 2019 2020 2021 2022
Johor 41.6% 41.8% 37.7% 36.5% 38.2%

Kedah 27.0% 27.4% 25.2% 23.3% 27.9%
Kelantan 34.0% 34.3% 30.5% 28.4% 32.2%
F.T. Labuan 65.0% 66.9% 70.2% 61.4% 63.8%
Melaka 49.8% 50.5% 46.8% 44.4% 45.5%

N.Sembilan 44.9% 45.3% 41.1% 40.5% 42.9%
Pulau Pinang 41.5% 40.7% 37.1% 36.4% 38.4%
Pahang 43.5% 45.9% 41.8% 39.1% 42.4%
Perak 28.7% 29.1% 27.4% 27.4% 29.3%
Perlis 11.5% 13.4% 13.2% 12.4% 18.5%
Selangor 42.2% 42.0% 38.4% 36.4% 37.7%
Terengganu 39.8% 39.8% 36.6% 34.8% 37.7%
39.6% 39.9% 36.5% 34.9% 37.0%
Labuan
NO. OF CONNECTIONS - GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,166,291 1,189,410 1,216,219 1,236,385 1,260,731

Kedah 596,652 604,427 616,710 630,125 640,641
Kelantan 256,345 261,393 265,689 271,235 273,821
F.T. Labuan 19,087 19,519 19,446 19,933 20,350
Melaka 304,345 310,494 318,520 328,245 335,970
N.Sembilan 432,918 443,578 450,450 457,670 467,015
Pulau Pinang 616,082 631,250 645,719 658,910 676,857
Pahang 427,451 435,313 446,599 458,178 466,257
Perak 786,674 797,765 816,643 833,688 850,594
Perlis 74,542 74,478 75,807 77,204 78,322
Selangor 2,319,015 2,412,735 2,491,888 2,557,248 2,588,993
Terengganu 307,610 313,692 322,263 331,528 331,084
7,307,012 7,494,054 7,685,953 7,860,349 7,990,635
Labuan
NO. OF CONNECTIONS - DOMESTIC
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,003,294 1,023,862 1,043,954 1,063,684 1,083,185

Kedah 532,830 539,861 551,103 562,647 565,089
Kelantan 220,463 224,941 228,248 233,005 235,455
F.T. Labuan 16,065 16,429 16,418 16,800 17,209

Melaka 263,837 268,974 276,056 284,376 290,732
N.Sembilan 369,754 379,112 385,348 392,706 400,311
Pulau Pinang 528,893 545,503 558,721 571,219 585,740

Pahang 372,500 379,277 389,144 399,268 404,772
Perak 687,941 697,670 713,645 727,480 730,568
Perlis 67,087 66,879 67,768 68,863 67,851
Selangor 2,002,502 2,091,711 2,166,925 2,230,180 2,262,706
Terengganu 261,477 266,182 272,463 279,302 278,098
6,326,643 6,500,401 6,669,793 6,829,530 6,921,716
Labuan
% DOMESTIC CONNECTIONS
TO TOTAL NO. OF CONNECTIONS
Unit (%) 2018 2019 2020 2021 2022
Johor 86.0% 86.1% 85.8% 86.0% 85.9%

Kedah 89.3% 89.3% 89.4% 89.3% 88.2%
Kelantan 86.0% 86.1% 85.9% 85.9% 86.0%
F.T. Labuan 84.2% 84.2% 84.4% 84.3% 84.6%
Melaka 86.7% 86.6% 86.7% 86.6% 86.5%
N.Sembilan 85.4% 85.5% 85.5% 85.8% 85.7%
Pulau Pinang 85.8% 86.4% 86.5% 86.7% 86.5%

Pahang 87.1% 87.1% 87.1% 87.1% 86.8%
Perak 87.4% 87.5% 87.4% 87.3% 85.9%
Perlis 90.0% 89.8% 89.4% 89.2% 86.6%

Selangor 86.4% 86.7% 87.0% 87.2% 87.4%
Terengganu 85.0% 84.9% 84.5% 84.2% 84.0%
86.6% 86.7% 86.8% 86.9% 86.6%
Labuan
NO. OF CONNECTIONS - NON-DOMESTIC
Unit (Nos) 2018 2019 2020 2021 2022
Johor 162,997 165,548 172,265 172,701 177,546

Kedah 63,822 64,566 65,607 67,478 75,552
Kelantan 35,882 36,452 37,441 38,230 38,366
F.T. Labuan 3,022 3,090 3,028 3,133 3,141
Melaka 40,508 41,520 42,464 43,869 45,238
N.Sembilan 63,164 64,466 65,102 64,964 66,704
Pulau Pinang 87,189 85,747 86,998 87,691 91,117
Pahang 54,951 56,036 57,455 58,910 61,485
Perak 98,733 100,095 102,998 106,208 120,026
Perlis 7,455 7,599 8,039 8,341 10,471
Selangor 316,513 321,024 324,963 327,068 326,287
Terengganu 46,133 47,510 49,800 52,226 52,986
980,369 993,653 1,016,160 1,030,819 1,068,919
Labuan
% NON-DOMESTIC CONNECTIONS TO
TOTAL NO. OF CONNECTIONS
Unit (%) 2018 2019 2020 2021 2022
Johor 14.0% 13.9% 14.2% 14.0% 14.1%

Kedah 10.7% 10.7% 10.6% 10.7% 11.8%
Kelantan 14.0% 13.9% 14.1% 14.1% 14.0%
F.T. Labuan 15.8% 15.8% 15.6% 15.7% 15.4%
Melaka 13.3% 13.4% 13.3% 13.4% 13.5%
N.Sembilan 14.6% 14.5% 14.5% 14.2% 14.3%
Pulau Pinang 14.2% 13.6% 13.5% 13.3% 13.5%
Pahang 12.9% 12.9% 12.9% 12.9% 13.2%
Perak 12.6% 12.5% 12.6% 12.7% 14.1%
Perlis 10.0% 10.2% 10.6% 10.8% 13.4%
Selangor 13.6% 13.3% 13.0% 12.8% 12.6%
Terengganu 15.0% 15.1% 15.5% 15.8% 16.0%
13.4% 13.3% 13.2% 13.1% 13.4%
Labuan
POPULATION SERVED
(AVERAGE BY STATE)
Unit (%) 2018 2019 2020 2021 2022
Johor 99.9% 99.9% 99.9% 99.9% 99.9%

Kedah 98.3% 98.3% 98.3% 98.3% 98.3%
Kelantan 69.3% 70.7% 71.7% 73.1% 73.9%
F.T. Labuan 100.0% 100.0% 100.0% 100.0% 100.0%
Melaka 100.0% 100.0% 100.0% 100.0% 100.0%
N.Sembilan 99.9% 99.9% 99.9% 99.9% 99.9%
Pulau Pinang 99.9% 99.9% 99.9% 99.9% 99.9%
Pahang 98.0% 98.0% 98.0% 98.0% 98.0%
Perak 99.6% 99.6% 99.6% 99.6% 99.6%
Perlis 99.5% 99.5% 99.5% 99.5% 99.5%
Selangor 99.8% 99.8% 99.8% 99.8% 99.8%
Terengganu 96.0% 96.0% 96.0% 96.0% 96.0%
96.7% 96.8% 96.9% 97.0% 97.1%
Labuan
POPULATION SERVED
(URBAN)
Unit (%) 2018 2019 2020 2021 2022
Johor 100.0% 100.0% 100.0% 100.0% 100.0%

Kedah 100.0% 100.0% 100.0% 100.0% 100.0%
Kelantan 62.4% 63.5% 64.5% 65.4% 65.8%
F.T. Labuan 100.0% 100.0% 100.0% 100.0% 100.0%
Melaka 100.0% 100.0% 100.0% 100.0% 100.0%
N.Sembilan 100.0% 100.0% 100.0% 100.0% 100.0%
Pulau Pinang 100.0% 100.0% 100.0% 100.0% 100.0%
Pahang 100.0% 100.0% 100.0% 100.0% 100.0%
Perak 100.0% 100.0% 100.0% 100.0% 100.0%
Perlis 100.0% 100.0% 100.0% 100.0% 100.0%
Selangor 100.0% 100.0% 100.0% 100.0% 100.0%
Terengganu 99.1% 99.1% 99.1% 99.1% 99.1%
96.8% 96.9% 97.0% 97.0% 97.1%
Labuan
POPULATION SERVED
(RURAL)
Unit (%) 2018 2019 2020 2021 2022
Johor 99.9% 99.8% 99.8% 99.8% 99.8%

Kedah 96.5% 96.5% 96.5% 96.5% 96.5%
Kelantan 76.2% 77.8% 78.9% 80.8% 82.0%
F.T. Labuan 100.0% 100.0% 100.0% 100.0% 100.0%
Melaka 100.0% 100.0% 100.0% 100.0% 100.0%
N.Sembilan 99.8% 99.8% 99.8% 99.8% 99.8%
Pulau Pinang 99.8% 99.8% 99.8% 99.8% 99.8%
Pahang 96.0% 96.0% 96.0% 96.0% 96.0%
Perak 99.2% 99.2% 99.2% 99.2% 99.2%
Perlis 99.0% 99.0% 99.0% 99.0% 99.0%
Selangor 99.5% 99.5% 99.5% 99.5% 99.5%
Terengganu 92.9% 92.9% 92.9% 92.9% 92.9%
96.6% 96.7% 96.8% 96.9% 97.0%
Labuan
PIPE LENGTH - GRAND TOTAL
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 22,571 22,994 23,341 23,705 24,001

Kedah 13,018 14,194 14,194 13,103 13,194
Kelantan 6,619 6,108 8,123 7,201 7,083
F.T. Labuan 512 596 596 595 595
Melaka 5,208 5,302 5,385 5,523 5,551
N.Sembilan 8,821 8,976 9,108 9,273 9,405
Pulau Pinang 4,542 4,579 4,641 4,696 4,732
Pahang 15,110 15,086 15,086 15,086 15,086
Perak 11,635 11,722 15,052 15,052 15,636
Perlis 1,921 1,932 1,936 1,946 1,958
Selangor 28,612 29,044 29,541 30,008 30,422
Terengganu 7,758 7,860 7,860 8,030 8,311
126,327 128,393 134,863 134,219 135,975
Labuan
AC Asbestos Cement
CI Cast Iron
DI Ductile Iron
MS Mild Steel
Polyethylene includes HDPE

PE
(High Density Polyethylene)
UPvc Unplasticized Polyvinylchloride
• GI : Galvanised Iron
Others Include:
• ABS : Acrylonitrile Butadiene
Note: For some states, the changes in total length of pipes are due to data
updated using GIS and pipe replacement programs.
PIPE LENGTH :
ASBESTOS CEMENT (AC)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 6,836 6,701 6,588 6,465 6,415

Kedah 8,682 7,981 7,981 6,110 6,128
Kelantan 4,006 4,006 4,006 4,091 4,050
F.T. Labuan 144 137 135 135 135

Melaka 1,209 1,199 1,191 1,182 1,158
N.Sembilan 3,922 3,877 3,991 4,026 4,035
Pulau Pinang 1,208 1,204 1,203 1,192 1,182
Pahang 3,786 3,731 3,731 3,731 3,731
Perak 1,956 1,952 4,770 4,770 4,777
Perlis 926 922 922 919 766

Selangor 6,272 6,205 6,188 6,198 6,198
Terengganu 1,374 1,371 1,371 1,342 1,320
40,322 39,286 42,076 40,160 39,895
Labuan
% AC PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 30.3% 29.1% 28.2% 27.3% 26.7%

Kedah 66.7% 56.2% 56.2% 46.6% 46.4%
Kelantan 60.5% 65.6% 49.3% 56.8% 57.2%
F.T. Labuan 28.2% 23.0% 22.6% 22.7% 22.7%
Melaka 23.2% 22.6% 22.1% 21.4% 20.9%
N.Sembilan 44.5% 43.2% 43.8% 43.4% 42.9%
Pulau Pinang 26.6% 26.3% 25.9% 25.4% 25.0%
Pahang 25.1% 24.7% 24.7% 24.7% 24.7%
Perak 16.8% 16.7% 31.7% 31.7% 30.6%
Perlis 48.2% 47.7% 47.6% 47.2% 39.1%
Selangor 21.9% 21.4% 20.9% 20.7% 20.4%
Terengganu 17.7% 17.4% 17.4% 16.7% 15.9%
31.9% 30.6% 31.2% 29.9% 29.3%
Labuan
Note: For some states, the changes in total length of pipes are due to data updated using GIS and
pipe replacement programs.
PIPE LENGTH :
MILD STEEL (MS)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 4,821 5,028 5,155 5,266 5,357

Kedah 956 2,605 2,605 2,297 2,229
Kelantan 927 927 603 482 537
F.T. Labuan 63 151 151 151 151
Melaka 1,599 1,626 1,660 1,722 1,785
N.Sembilan 3,408 3,489 3,527 3,590 3,693
Pulau Pinang 1,013 1,038 1,067 1,108 1,141
Pahang 3,908 3,646 3,646 3,646 3,646
Perak 1,735 1,758 1,276 1,276 2,204
Perlis 247 251 251 257 401
Selangor 13,824 13,807 13,913 14,068 14,023
Terengganu 1,534 1,547 1,547 1,633 1,770
34,034 35,874 35,401 35,496 36,937
Labuan
% MS PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 21.4% 21.9% 22.1% 22.2% 22.3%

Kedah 7.3% 18.4% 18.4% 17.5% 16.9%
Kelantan 14.0% 15.2% 7.4% 6.7% 7.6%
F.T. Labuan 12.3% 25.3% 25.3% 25.3% 25.3%
Melaka 30.7% 30.7% 30.8% 31.2% 32.2%
N.Sembilan 38.6% 38.9% 38.7% 38.7% 39.3%
Pulau Pinang 22.3% 22.7% 23.0% 23.6% 24.1%
Pahang 25.9% 24.2% 24.2% 24.2% 24.2%
Perak 14.9% 15.0% 8.5% 8.5% 14.1%
Perlis 12.8% 13.0% 13.0% 13.2% 20.5%
Selangor 48.3% 47.5% 47.1% 46.9% 46.1%
Terengganu 19.8% 19.7% 19.7% 20.3% 21.3%
26.9% 27.9% 26.2% 26.4% 27.2%
Labuan
PIPE LENGTH :
CAST IRON (CI)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 134 134 134 133 133

Kedah 0 234 234 95 82
Kelantan 23 23 25 25 25
F.T. Labuan 1 1 1 1 1
Melaka 19 20 19 20 18
N.Sembilan 22 22 22 22 22
Pulau Pinang 102 102 102 102 100
Pahang 8 7 7 7 7
Perak 237 237 190 190 582
Perlis 4 4 4 4 1
Selangor 51 52 52 52 51
607 841 796 657 1,028
Labuan
% CI PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 0.6% 0.6% 0.6% 0.6% 0.6%

Kedah 0.0% 1.6% 1.6% 0.7% 0.6%
Kelantan 0.3% 0.4% 0.3% 0.3% 0.4%
F.T. Labuan 0.3% 0.2% 0.2% 0.2% 0.2%
Melaka 0.4% 0.4% 0.4% 0.4% 0.3%
N.Sembilan 0.3% 0.2% 0.2% 0.2% 0.2%
Pulau Pinang 2.2% 2.2% 2.2% 2.2% 2.1%
Pahang 0.1% 0.0% 0.0% 0.0% 0.1%
Perak 2.0% 2.0% 1.3% 1.3% 3.7%
Perlis 0.2% 0.2% 0.2% 0.2% 0.0%
Selangor 0.2% 0.2% 0.2% 0.2% 0.2%
Terengganu 0.1% 0.1% 0.1% 0.1% 0.1%
0.5% 0.7% 0.6% 0.5% 0.8%
Labuan
PIPE LENGTH :
DUCTILE IRON (DI)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 1,910 1,922 1,919 1,932 1,953

Kedah 491 467 467 868 871
Kelantan 61 61 75 72 75
F.T. Labuan 77 73 74 74 74
Melaka 96 97 98 97 84
N.Sembilan 192 204 205 213 221
Pulau Pinang 689 695 698 707 715
Pahang 229 236 236 236 236
Perak 435 445 365 365 296
Perlis 4 4 4 4 10
Selangor 2,489 2,767 2,996 3,191 3,496
Terengganu 903 907 907 939 977
7,576 7,876 8,043 8,698 9,006
Labuan
% DI PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 8.5% 8.4% 8.2% 8.1% 8.1%

Kedah 3.8% 3.3% 3.3% 6.6% 6.6%
Kelantan 0.9% 1.0% 0.9% 1.0% 1.1%
F.T. Labuan 15.1% 12.2% 12.4% 12.4% 12.4%
Melaka 1.8% 1.8% 1.8% 1.8% 1.5%
N.Sembilan 2.2% 2.3% 2.3% 2.3% 2.3%
Pulau Pinang 15.2% 15.2% 15.0% 15.1% 15.1%
Pahang 1.5% 1.6% 1.6% 1.6% 1.6%
Perak 3.7% 3.8% 2.4% 2.4% 1.9%
Perlis 0.2% 0.2% 0.2% 0.2% 0.5%
Selangor 8.7% 9.5% 10.1% 10.6% 11.5%
Terengganu 11.6% 11.5% 11.5% 11.7% 11.8%
6.0% 6.1% 6.0% 6.5% 6.6%
Labuan
PIPE LENGTH :
POLYETHYLENE (PE)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 883 893 867 871 899

Kedah 2,642 2,648 2,648 2,811 2,976
Kelantan 1,499 988 2,921 2,025 2,058
F.T. Labuan 211 213 215 214 214
Melaka 870 902 906 895 897
N.Sembilan 792 805 817 871 894
Pulau Pinang 1,439 1,449 1,480 1,497 1,503
Pahang 5,030 5,175 5,175 5,175 5,175
Perak 4,551 4,549 5,459 5,459 2,745
Perlis 738 745 749 758 779
Selangor 2,074 2,310 2,538 2,707 2,970
Terengganu 627 624 624 624 631
21,355 21,300 24,398 23,906 21,741
Labuan
% PE PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 3.9% 3.9% 3.7% 3.7% 3.7%

Kedah 20.3% 18.7% 18.7% 21.5% 22.6%
Kelantan 22.6% 16.2% 36.0% 28.1% 29.1%
F.T. Labuan 41.3% 35.8% 36.0% 35.9% 35.9%
Melaka 16.7% 17.0% 16.8% 16.2% 16.2%
N.Sembilan 9.0% 9.0% 9.0% 9.4% 9.5%
Pulau Pinang 31.7% 31.6% 31.9% 31.9% 31.8%
Pahang 33.3% 34.3% 34.3% 34.3% 34.3%
Perak 39.1% 38.8% 36.3% 36.3% 17.6%
Perlis 38.4% 38.6% 38.7% 38.9% 39.8%
Selangor 7.2% 8.0% 8.6% 9.0% 9.8%
Terengganu 8.1% 7.9% 7.9% 7.8% 7.6%
16.9% 16.6% 18.1% 17.8% 16.0%
Labuan
PIPE LENGTH :
UNPLASTISIZED POLYVINYLCHLORIDE (uPVC)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 7,493 7,733 8,062 8,411 8,599

Kedah 246 260 260 905 908
Kelantan 103 103 331 188 189
Melaka 1,004 1,002 1,006 1,074 1,034
N.Sembilan 235 332 295 313 336
Pahang 897 927 927 927 927
Perak 2,711 2,772 2,984 2,984 4,502
Perlis 3 6 6 6 2
Selangor 3,716 3,717 3,690 3,689 3,586
Terengganu 3,050 3,045 3,045 3,070 3,075
19,541 19,978 20,688 21,648 23,240
Labuan
% uPVC PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 33.2% 33.6% 34.5% 35.5% 35.8%

Kedah 1.9% 1.8% 1.8% 6.9% 6.9%
Kelantan 1.6% 1.7% 4.1% 2.6% 2.7%
Melaka 19.3% 18.9% 18.7% 19.4% 18.6%
N.Sembilan 2.7% 3.7% 3.2% 3.4% 3.6%
Pulau Pinang 1.8% 1.8% 1.8% 1.7% 1.7%
Pahang 5.9% 6.1% 6.1% 6.1% 6.1%
Perak 23.3% 23.6% 19.8% 19.8% 28.8%
Perlis 0.2% 0.3% 0.3% 0.3% 0.1%
Selangor 13.0% 12.8% 12.5% 12.3% 11.8%
Terengganu 39.3% 38.7% 38.7% 38.2% 37.0%
15.5% 15.6% 15.3% 16.1% 17.1%
Labuan
PIPE LENGTH : OTHERS
(GALVANISED IRON-GI & ACRYLONITRILE
BUTADIENE-ABS)
Pipe Length (KM) 2018 2019 2020 2021 2022
Johor 494 583 615 626 646

Kedah 0 0 0 17 0
Kelantan n.a n.a 163 319 149
F.T. Labuan 14 21 21 21 21
Melaka 411 456 505 533 576
N.Sembilan 249 246 250 238 206
Pahang 1,251 1,364 1,364 1,364 1,364
Perak 10 8 8 8 528
Perlis n.a n.a n.a n.a n.a
Selangor 187 188 165 103 99
Terengganu 265 361 361 415 531
2,892 3,236 3,461 3,654 4,127
Labuan
% OTHERS PIPE TO TOTAL PIPE LENGTH
Unit (%) 2018 2019 2020 2021 2022
Johor 2.2% 2.5% 2.6% 2.6% 2.7%

Kedah 0.0% 0.0% 0.0% 0.1% 0.0%
Kelantan n.a n.a 2.0% 4.4% 2.1%
F.T. Labuan 2.8% 3.5% 3.5% 3.5% 3.5%
Melaka 7.9% 8.6% 9.4% 9.7% 10.4%
N.Sembilan 2.8% 2.7% 2.7% 2.6% 2.2%
Pulau Pinang 0.2% 0.2% 0.2% 0.2% 0.2%
Pahang 8.3% 9.0% 9.0% 9.0% 9.0%
Perak 0.1% 0.1% 0.1% 0.1% 3.4%
Perlis n.a n.a n.a n.a n.a
Selangor 0.7% 0.6% 0.6% 0.3% 0.3%
Terengganu 3.4% 4.6% 4.6% 5.2% 6.4%
2.3% 2.5% 2.6% 2.7% 3.0%
Labuan
NO. OF METERS : (0-7 YEARS)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,026,457 1,009,166 1,017,697 1,000,211 1,033,523

Kedah 428,819 453,326 439,269 453,414 510,465
Kelantan 244,270 224,733 228,403 232,059 223,209
F.T. Labuan 18,743 16,852 16,306 16,000 15,000
Melaka 248,870 226,290 242,218 224,461 242,155
N.Sembilan 354,194 352,496 350,412 322,421 324,962
Pulau Pinang 428,010 439,493 427,802 474,637 407,456
Pahang 329,072 337,293 326,538 326,538 341,804
Perak 621,472 630,471 645,148 658,614 671,969
Perlis 42,437 43,566 46,174 62,742 67,980
Selangor 2,206,627 2,295,805 2,371,122 2,433,314 2,342,440
Terengganu 193,745 206,444 182,515 159,413 140,850
6,142,716 6,235,935 6,293,604 6,363,824 6,321,813
Labuan
% NO. OF METERS : (0-7 YEARS)

TO TOTAL NO.OF METERS
Unit (%) 2018 2019 2020 2021 2022
Johor 88.0% 84.8% 83.7% 80.9% 82.0%

Kedah 71.9% 75.0% 71.3% 72.0% 79.7%
Kelantan 95.3% 86.0% 86.0% 85.6% 81.4%
F.T. Labuan 98.2% 86.3% 82.1% 78.9% 72.0%
Melaka 81.8% 72.9% 76.2% 68.4% 72.1%
N.Sembilan 91.1% 88.4% 85.4% 79.2% 75.7%
Pulau Pinang 68.8% 69.0% 66.3% 72.0% 60.2%
Pahang 77.0% 77.5% 73.5% 73.5% 73.5%
Perak 79.0% 79.0% 79.0% 79.0% 79.0%
Perlis 56.9% 58.4% 60.8% 81.2% 86.9%
Selangor 95.2% 95.2% 95.2% 95.2% 91.6%
Terengganu 64.0% 67.0% 57.7% 49.4% 42.6%
84.6% 83.7% 82.4% 81.7% 79.8%
Labuan
NO. OF METERS: AGE (>7 YEARS)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 139,834 180,244 198,522 236,174 227,208

Kedah 167,558 150,852 177,096 176,635 130,178
Kelantan 12,075 36,660 37,286 39,176 51,090
F.T. Labuan 344 2,666 3,547 4,291 5,843
Melaka 55,475 84,204 75,733 103,784 93,815
N.Sembilan 34,539 46,331 59,707 84,594 104,176
Pulau Pinang 194,180 197,459 217,917 184,273 269,401
Pahang 98,371 98,011 117,850 117,850 122,952
Perak 165,202 167,594 171,495 175,074 178,625
Perlis 32,189 30,997 29,764 14,571 10,282
Selangor 112,388 116,930 120,766 123,934 214,791
Terengganu 108,872 101,753 133,987 163,428 189,763
1,121,027 1,213,701 1,343,670 1,423,784 1,598,124
Labuan
% NO. OF METERS : (>7 YEARS)

TO TOTAL NO.OF METERS
Unit (%) 2018 2019 2020 2021 2022
Johor 12.0% 15.2% 16.3% 19.1% 18.0%

Kedah 28.1% 25.0% 28.7% 28.0% 20.3%
Kelantan 4.7% 14.0% 14.0% 14.4% 18.6%
F.T. Labuan 1.8% 13.7% 17.9% 21.1% 28.0%
Melaka 18.2% 27.1% 23.8% 31.6% 27.9%
N.Sembilan 8.9% 11.6% 14.6% 20.8% 24.3%
Pulau Pinang 31.2% 31.0% 33.7% 28.0% 39.8%
Pahang 23.0% 22.5% 26.5% 26.5% 26.5%
Perak 21.0% 21.0% 21.0% 21.0% 21.0%
Perlis 43.1% 41.6% 39.2% 18.8% 13.1%
Selangor 4.8% 4.8% 4.8% 4.8% 8.4%
Terengganu 36.0% 33.0% 42.3% 50.6% 57.4%
15.4% 16.3% 17.6% 18.3% 20.2%
Labuan
NO. OF COMPLAINTS - GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 153,630 179,981 171,768 158,602 171,695

Kedah 56,619 57,937 63,666 76,659 74,694
Kelantan 57,479 50,167 42,603 39,383 39,142
F.T. Labuan 2,355 2,650 1,785 2,204 6,911
Melaka 55,015 66,201 47,065 52,659 54,163
N.Sembilan 68,169 67,092 69,626 63,626 66,698
Pulau Pinang 103,364 249,130 200,666 207,970 181,149
Pahang 43,860 48,157 41,539 38,780 35,835
Perak 34,384 27,302 35,399 39,700 48,769
Perlis 7,073 10,455 11,094 4,079 4,583
Selangor 440,464 458,062 645,619 655,704 650,639
Terengganu 32,470 30,502 26,495 32,944 31,408
1,054,882 1,247,636 1,357,325 1,372,310 1,365,686
Labuan
% TOTAL COMPLAINTS TO TOTAL ACCOUNTS
Unit (%) 2018 2019 2020 2021 2022
Johor 13.2% 15.1% 14.1% 12.8% 13.6%

Kedah 9.5% 9.6% 10.3% 12.2% 11.7%
Kelantan 22.4% 19.2% 16.0% 14.5% 14.3%
F.T. Labuan 12.3% 13.6% 9.2% 11.1% 34.0%
Melaka 18.1% 21.3% 14.8% 16.0% 16.1%
N.Sembilan 15.7% 15.1% 15.5% 13.9% 14.3%
Pulau Pinang 16.8% 39.5% 31.1% 31.6% 26.8%
Pahang 10.3% 11.1% 9.3% 8.5% 7.7%
Perak 4.4% 3.4% 4.3% 4.8% 5.7%
Perlis 9.5% 14.0% 14.6% 5.3% 5.9%
Selangor 19.0% 19.0% 25.9% 25.6% 25.1%
Terengganu 10.6% 9.7% 8.2% 9.9% 9.5%
14.4% 16.6% 17.7% 17.5% 17.1%
Labuan
Note: Based on complaints received by the operators’ Customer Services Department
NO. OF COMPLAINTS –
PIPE BURST/BREAKAGES/ LEAKS
Unit (Nos) 2018 2019 2020 2021 2022
Johor 88,844 99,217 93,362 89,660 93,900

Kedah 38,376 37,593 38,042 43,562 38,910
Kelantan 40,912 29,077 25,155 21,600 22,391
F.T. Labuan 1,723 1,683 1,455 1,272 1,571
Melaka 34,291 38,256 22,351 25,024 24,450
N.Sembilan 37,606 38,364 34,870 36,037 38,141
Pulau Pinang 15,560 46,104 43,384 36,136 40,322

Pahang 27,382 27,324 25,483 23,492 23,026
Perak 26,270 20,318 25,711 28,557 34,566
Perlis 6,005 8,801 9,438 2,950 3,287

Selangor 126,207 135,013 185,893 187,667 178,813
Terengganu 22,591 22,331 18,241 20,866 26,190
465,767 504,081 523,385 516,823 525,567
Labuan
% COMPLAINTS TO TOTAL COMPLAINTS % COMPLAINTS TO TOTAL ACCOUNTS

(PIPE BURST/BREAKAGES/ LEAKS) (PIPE BURST/BREAKAGES/ LEAKS)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 57.8% 55.1% 54.4% 56.5% 54.7% Johor 7.6% 8.3% 7.7% 7.3% 7.4%
Kedah 67.8% 64.9% 59.8% 56.8% 52.1% Kedah 6.4% 6.2% 6.2% 6.9% 6.1%
Kelantan 71.2% 58.0% 59.0% 54.8% 57.2% Kelantan 16.0% 11.1% 9.5% 8.0% 8.2%
F.T. Labuan 73.2% 63.5% 81.5% 57.7% 22.7% F.T. Labuan 9.0% 8.6% 7.5% 6.4% 7.7%
Melaka 62.3% 57.8% 47.5% 47.5% 45.1% Melaka 11.3% 12.3% 7.0% 7.6% 7.3%
N.Sembilan 55.2% 57.2% 50.1% 56.6% 57.2% N.Sembilan 8.7% 8.6% 7.7% 7.9% 8.2%
Pulau Pinang 15.1% 18.5% 21.6% 17.4% 22.3% Pulau Pinang 2.5% 7.3% 6.7% 5.5% 6.0%
Pahang 62.4% 56.7% 61.3% 60.6% 64.3% Pahang 6.4% 6.3% 5.7% 5.1% 4.9%
Perak 76.4% 74.4% 72.6% 71.9% 70.9% Perak 3.3% 2.5% 3.1% 3.5% 4.1%
Perlis 84.9% 84.2% 85.1% 72.3% 71.7% Perlis 8.1% 11.8% 12.5% 3.8% 4.2%
Selangor 28.7% 29.5% 28.8% 28.6% 27.5% Selangor 5.4% 5.6% 7.5% 7.3% 6.9%
Terengganu 69.6% 73.2% 68.8% 63.3% 83.4% Terengganu 7.3% 7.1% 5.7% 6.3% 7.9%
Pen. Malaysia & F.T. Pen. Malaysia &
44.2% 40.4% 38.6% 37.7% 38.5% 6.4% 6.7% 6.8% 6.6% 6.6%
Labuan F.T. Labuan
NO. OF COMPLAINTS -
WATER QUALITY
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,543 1,430 1,935 1,600 1,680

Kedah 396 487 769 666 327
Kelantan 806 1,005 2,638 616 686
F.T. Labuan 34 7 9 10 40
Melaka 849 432 757 2,131 748
N.Sembilan 404 576 490 521 319
Pulau Pinang 219 821 553 605 621
Pahang 222 224 305 363 183
Perak 201 244 271 305 358
Perlis 90 79 91 92 71
Selangor 1,794 4,838 3,230 4,464 2,792
Terengganu 118 147 159 277 375
6,676 10,290 11,207 11,650 8,200
Labuan

(WATER QUALITY) (WATER QUALITY)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 1.0% 0.8% 1.1% 1.0% 1.0% Johor 0.1% 0.1% 0.2% 0.1% 0.1%
Kedah 0.7% 0.8% 1.2% 0.9% 0.4% Kedah 0.1% 0.1% 0.1% 0.1% 0.1%
Melaka 1.5% 0.7% 1.6% 4.0% 1.4% Melaka 0.3% 0.1% 0.2% 0.6% 0.2%
Pahang 0.5% 0.5% 0.7% 0.9% 0.5% Pahang 0.1% 0.1% 0.1% 0.1% 0.0%
Perak 0.6% 0.9% 0.8% 0.8% 0.7% Perak 0.0% 0.0% 0.0% 0.0% 0.0%
Perlis 1.3% 0.8% 0.8% 2.3% 1.5% Perlis 0.1% 0.1% 0.1% 0.1% 0.1%
0.6% 0.8% 0.8% 0.8% 0.6% 0.1% 0.1% 0.1% 0.1% 0.1%
Labuan F.T. Labuan
NO. OF COMPLAINTS -
WATER PRESSURE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 12,304 13,799 12,927 12,650 14,733

Kedah 2,916 3,195 3,211 4,924 4,366
Kelantan 1,064 1,104 910 814 898
F.T. Labuan 0 0 62 129 137
Melaka 4,123 5,432 5,152 7,109 6,846
N.Sembilan 4,698 4,698 5,378 5,747 5,403
Pulau Pinang 1,617 5,263 5,522 5,129 4,541
Pahang 3,291 3,510 3,759 3,990 3,784
Perak 2,469 2,312 3,071 3,521 4,234
Perlis 349 431 396 262 295
Selangor 14,964 19,809 38,417 42,970 39,308
Terengganu 1,912 1,473 4,240 5,686 2,108
49,707 61,026 83,045 92,931 86,653
Labuan

(WATER PRESSURE) (WATER PRESSURE)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 8.0% 7.7% 7.5% 8.0% 8.6% Johor 1.1% 1.2% 1.1% 1.0% 1.2%
Kedah 5.2% 5.5% 5.0% 6.4% 5.8% Kedah 0.5% 0.5% 0.5% 0.8% 0.7%
Melaka 7.5% 8.2% 10.9% 13.5% 12.6% Melaka 1.4% 1.7% 1.6% 2.2% 2.0%
Pahang 7.5% 7.3% 9.0% 10.3% 10.6% Pahang 0.8% 0.8% 0.8% 0.9% 0.8%
Perak 7.2% 8.5% 8.7% 8.9% 8.7% Perak 0.3% 0.3% 0.4% 0.4% 0.5%
Perlis 4.9% 4.1% 3.6% 6.4% 6.4% Perlis 0.5% 0.6% 0.5% 0.3% 0.4%
4.7% 4.9% 6.1% 6.8% 6.3% 0.7% 0.8% 1.1% 1.2% 1.1%
Labuan F.T. Labuan
NO. OF COMPLAINTS -
WATER SUPPLY INTERRUPTION
Unit (Nos) 2018 2019 2020 2021 2022
Johor 31,132 42,467 38,143 32,513 42,540

Kedah 14,634 14,249 18,812 25,031 29,081
Kelantan 8,178 11,206 10,329 11,853 10,263
F.T. Labuan 53 437 6 228 2,599
Melaka 8,409 13,721 13,308 14,630 11,476
N.Sembilan 12,751 10,509 11,243 10,490 12,267
Pulau Pinang 2,128 5,936 6,717 5,228 7,266
Pahang 2,710 3,772 2,438 2,741 2,501
Perak 4,025 3,150 5,209 6,062 7,847
Perlis 535 903 876 607 783
Selangor 131,626 139,185 119,471 114,253 106,344
Terengganu 3,040 2,451 186 1,279 432
219,221 247,986 226,738 224,915 233,399
Labuan

(WATER SUPPLY INTERRUPTION) (WATER SUPPLY INTERRUPTION)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 20.3% 23.6% 22.2% 20.5% 24.8% Johor 2.7% 3.6% 3.1% 2.6% 3.4%
Kedah 25.8% 24.6% 29.5% 32.7% 38.9% Kedah 2.5% 2.4% 3.1% 4.0% 4.5%
Melaka 15.3% 20.7% 28.3% 27.8% 21.2% Melaka 2.8% 4.4% 4.2% 4.5% 3.4%
Pahang 6.2% 7.8% 5.9% 7.1% 7.0% Pahang 0.6% 0.9% 0.5% 0.6% 0.5%
Perak 11.7% 11.5% 14.7% 15.3% 16.1% Perak 0.5% 0.4% 0.6% 0.7% 0.9%
Perlis 7.6% 8.6% 7.9% 14.9% 17.1% Perlis 0.7% 1.2% 1.2% 0.8% 1.0%
20.8% 19.9% 16.7% 16.4% 17.1% 3.0% 3.3% 3.0% 2.9% 2.9%
Labuan F.T. Labuan
NO. OF COMPLAINTS -
BILLING & METER
Unit (Nos) 2018 2019 2020 2021 2022
Johor 9,577 12,334 17,320 15,756 13,972

Kedah 171 165 134 0 0
Kelantan 4,322 5,989 2,509 3,673 3,821
F.T. Labuan 537 520 247 459 1,217
Melaka 3,555 3,201 3,330 2,253 2,133
N.Sembilan 8,962 9,924 15,043 10,144 9,628
Pulau Pinang 82,592 93,045 18,718 16,914 21,844
Pahang 6,205 8,980 6,798 5,889 4,813
Perak 797 754 709 1,249 1,660
Perlis 22 62 184 140 126
Selangor 159,480 147,037 252,186 255,667 274,829
Terengganu 4,427 3,726 3,390 3,701 844
280,647 285,737 320,568 315,845 334,887
Labuan

(BILLING & METER) (BILLING & METER)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 6.2% 6.9% 10.1% 9.9% 8.1% Johor 0.8% 1.0% 1.4% 1.3% 1.1%
Kedah 0.3% 0.3% 0.2% 0.0% 0.0% Kedah 0.0% 0.0% 0.0% 0.0% 0.0%
Melaka 6.5% 4.8% 7.1% 4.3% 3.9% Melaka 1.2% 1.0% 1.0% 0.7% 0.6%
Pahang 14.1% 18.6% 16.4% 15.2% 13.4% Pahang 1.5% 2.1% 1.5% 1.3% 1.0%
Perak 2.3% 2.8% 2.0% 3.1% 3.4% Perak 0.1% 0.1% 0.1% 0.2% 0.2%
Perlis 0.3% 0.6% 1.7% 3.4% 2.7% Perlis 0.0% 0.1% 0.2% 0.2% 0.2%
26.6% 22.9% 23.6% 23.0% 24.5% 3.8% 3.8% 4.2% 4.0% 4.2%
Labuan F.T. Labuan
NO. OF COMPLAINTS -
OTHERS
Unit (Nos) 2018 2019 2020 2021 2022
Johor 10,230 10,734 8,081 6,423 4,870

Kedah 126 2,248 2,698 2,476 2,010
Kelantan 2,197 1,786 1,062 827 1,083
F.T. Labuan 8 3 6 106 1,347
Melaka 3,788 5,159 2,167 1,512 8,510
N.Sembilan 3,748 3,021 2,602 687 940
Pulau Pinang 1,248 97,961 125,772 143,958 106,555
Pahang 4,050 4,347 2,756 2,305 1,528
Perak 622 524 428 6 104
Perlis 72 179 109 28 21
Selangor 6,393 12,180 46,422 50,683 48,553
Terengganu 382 374 279 1,135 1,459
32,864 138,516 192,382 210,146 176,980
Labuan
% COMPLAINTS TO TOTAL COMPLAINTS % COMPLAINTS TO TOTAL ACCOUNTs

(OTHERS) (OTHERS)
Unit (%) 2018 2019 2020 2021 2022 Unit (%) 2018 2019 2020 2021 2022
Johor 6.7% 6.0% 4.7% 4.0% 2.8% Johor 0.9% 0.9% 0.7% 0.5% 0.4%
Kedah 0.2% 3.9% 4.2% 3.2% 2.7% Kedah 0.0% 0.4% 0.4% 0.4% 0.3%
Melaka 6.9% 7.8% 4.6% 2.9% 15.7% Melaka 1.2% 1.7% 0.7% 0.5% 2.5%
Pahang 9.2% 9.0% 6.6% 5.9% 4.3% Pahang 0.9% 1.0% 0.6% 0.5% 0.3%
Perak 1.8% 1.9% 1.2% 0.0% 0.2% Perak 0.1% 0.1% 0.1% 0.0% 0.0%
Perlis 1.0% 1.7% 1.0% 0.7% 0.5% Perlis 0.1% 0.2% 0.1% 0.0% 0.0%
3.1% 11.1% 14.2% 15.3% 13.0% 0.4% 1.8% 2.5% 2.7% 2.2%
Labuan F.T. Labuan
NO. OF INTERRUPTIONS - SCHEDULED
Unit (Nos) 2018 2019 2020 2021 2022
Johor 621 517 62 217 315

Kedah 162 86 16 110 44
Kelantan 137 77 82 57 85
F.T. Labuan 0 31 15 38 4
Melaka 21 12 13 14 4
N.Sembilan 18 12 23 24 19
Pahang 325 245 195 120 188
Perak 149 214 168 167 190
Perlis 4 4 8 14 9
Selangor 770 806 1,302 1,575 1,030
Terengganu 5 151 87 259 13
2,213 2,155 2,026 2,635 1,935
Labuan
NO. OF INTERRUPTIONS - UNSCHEDULED
Unit (Nos) 2018 2019 2020 2021 2022
Johor 5,271 7,605 7,406 6,576 6,175

Kedah 3,003 2,624 92 183 270
Kelantan 472 534 355 468 499
F.T. Labuan 266 437 1 322 376
Melaka 23 20 35 32 4
N.Sembilan 4,701 4,701 5,378 5,747 5,403
Pulau Pinang 4,797 5,936 6,717 5,228 7,266

Pahang 2,311 3,231 4,100 3,589 3,836
Perak 3,778 4,176 5,200 6,122 7,302
Perlis 7 6 4 32 14
Selangor 11,074 20,111 17,719 15,905 10,518
Terengganu 663 1,253 1,105 1,821 2,293
36,366 50,634 48,112 46,025 43,956
Labuan
NO. OF STAFF- GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 2,224 2,282 2,225 2,218 2,208

Kedah 1,402 1,380 1,432 1,506 1,373
Kelantan 841 791 780 771 699
F.T. Labuan 134 121 121 121 121
Melaka 771 806 778 814 738
N.Sembilan 1,154 1,114 1,074 1,038 1,071
Pulau Pinang 1,374 1,400 1,417 1,423 1,373
Pahang 1,664 1,641 1,566 1,486 1,486
Perak 1,098 1,071 1,085 1,085 1,091
Perlis 135 151 156 153 169
Selangor 4,787 4,798 5,022 4,962 5,066
Terengganu 513 510 418 559 569
16,097 16,065 16,074 16,136 15,964
Labuan
NO. OF STAFF - MANAGEMENT
Unit (Nos) 2018 2019 2020 2021 2022
Johor 133 146 153 149 147

Kedah 44 43 33 35 34
Kelantan 43 41 40 37 34
F.T. Labuan 1 1 1 1 1
Melaka 26 26 26 29 31
N.Sembilan 32 29 28 29 27
Pahang 53 52 54 52 52
Perak 43 48 46 44 42
Perlis 16 15 15 15 11
Selangor 245 233 262 265 283
655 676 703 694 723
Labuan
NO. OF STAFF - EXECUTIVE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 172 175 173 168 176

Kedah 143 141 128 129 129
Kelantan 87 80 81 76 71
F.T. Labuan 3 4 4 4 4
Melaka 37 41 41 41 39
N.Sembilan 83 79 74 69 76
Pulau Pinang 71 79 88 89 129
Pahang 34 32 32 28 28
Perak 217 208 217 206 204
Perlis 13 14 15 12 22
Selangor 1,014 1,034 1,122 1,130 1,166
1,927 1,925 2,005 1,996 2,091
Labuan
NO. OF STAFF - NON-EXECUTIVE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,690 1,727 1,669 1,658 1,644

Kedah 1,069 1,050 1,125 1,201 1,070
Kelantan 638 598 587 587 523
F.T. Labuan 117 105 105 105 105
Melaka 655 685 648 654 621
N.Sembilan 948 916 881 860 892
Pulau Pinang 1,207 1,226 1,227 1,232 1,070
Pahang 1,447 1,417 1,350 1,279 1,279
Perak 658 639 665 658 668
Perlis 88 104 108 108 118
Selangor 3,135 3,133 3,241 3,180 3,248
Terengganu 356 344 258 392 391
12,008 11,944 11,864 11,914 11,629
Labuan
NO. OF STAFF - METER READERS
Unit (Nos) 2018 2019 2020 2021 2022
Johor 229 234 230 243 241

Kedah 146 146 146 141 140
Kelantan 73 72 72 71 71
F.T. Labuan 13 11 11 11 11
Melaka 53 54 63 90 47
N.Sembilan 91 90 91 80 76
Pulau Pinang 83 82 88 88 140
Pahang 130 140 130 127 127
Perak 180 176 157 177 177
Perlis 18 18 18 18 18
Selangor 393 398 397 387 369
Terengganu 98 99 99 99 104
1,507 1,520 1,502 1,532 1,521
Labuan
PHYSICAL PERFORMANCE INDICATOR :
TOTAL POPULATION SERVED PER KM PIPELINE
Unit (Population
2018 2019 2020 2021 2022
Served / km)
Johor 166 164 162 160 168
Kedah 166 154 154 167 165
Kelantan 281 309 235 268 258
F.T. Labuan 194 167 167 168 163
Melaka 177 176 173 170 182
N.Sembilan 128 126 124 122 129
Pulau Pinang 389 388 382 378 367
Pahang 110 111 111 112 107
Perak 215 214 167 167 161
Perlis 132 132 132 131 148
Selangor 292 290 285 281 299
Terengganu 159 158 160 159 143
203 201 192 194 197
Labuan

NETWORK DENSITY
Unit (Km Pipeline Per
2018 2019 2020 2021 2022
Sq. Km Area)
Johor 1.18 1.20 1.22 1.24 1.25
Kedah 1.37 1.50 1.50 1.38 1.39
Kelantan 0.44 0.41 0.54 0.48 0.47
F.T. Labuan 5.56 6.48 6.48 6.47 6.47

Melaka 3.04 3.10 3.15 3.23 3.24
N.Sembilan 1.32 1.35 1.37 1.39 1.41
Pulau Pinang 4.33 4.37 4.42 4.48 4.51
Pahang 0.42 0.42 0.42 0.42 0.42
Perak 0.55 0.55 0.71 0.71 0.74
Perlis 2.35 2.36 2.36 2.38 2.39
Selangor 3.47 3.52 3.58 3.64 3.69
Terengganu 0.60 0.60 0.60 0.62 0.64
0.95 0.97 1.02 1.01 1.03
Labuan
DOMESTIC CONNECTION DENSITY
Unit (Domestic
2018 2019 2020 2021 2022
Connection / km)
Johor 44 45 45 45 45
Kedah 41 38 39 43 43
Kelantan 33 37 28 32 33
F.T. Labuan 31 28 28 28 29
Melaka 51 51 51 51 52
N.Sembilan 42 42 42 42 43
Pulau Pinang 116 119 120 122 124
Pahang 25 25 26 26 27
Perak 59 60 47 48 47
Perlis 35 35 35 35 35
Selangor 70 72 73 74 74
50 51 49 51 51
Labuan

POPULATION PER DOMESTIC CONNECTION
Unit (Population/
Domestic Connection)
2018 2019 2020 2021 2022
Johor 3.73 3.68 3.62 3.57 3.71

Kedah 4.06 4.04 3.97 3.90 3.84
Kelantan 8.42 8.38 8.35 8.28 7.77
F.T. Labuan 6.17 6.04 6.07 5.96 5.62
Melaka 3.50 3.46 3.38 3.30 3.47
N.Sembilan 3.06 2.98 2.93 2.88 3.02
Pulau Pinang 3.34 3.25 3.17 3.11 2.97
Pahang 4.47 4.42 4.31 4.22 3.98
Perak 3.64 3.60 3.52 3.45 3.45
Perlis 3.78 3.80 3.76 3.71 4.27
Selangor 4.17 4.02 3.89 3.77 4.02
Terengganu 4.71 4.68 4.62 4.57 4.27
4.06 3.98 3.89 3.81 3.87
Labuan
OPERATIONAL PERFORMANCE INDICATOR :
NRW PER CONNECTION
Unit (m3 / connection

2018 2019 2020 2021 2022
/ day)
Johor 0.39 0.40 0.42 0.37 0.40
Kedah 1.17 1.18 1.17 1.22 1.28
Kelantan 0.95 0.98 0.99 0.98 1.01
F.T. Labuan 1.23 1.16 1.42 1.58 1.50
Melaka 0.37 0.37 0.54 0.57 0.64
N.Sembilan 0.58 0.56 0.56 0.57 0.64
Pulau Pinang 0.38 0.40 0.40 0.40 0.46
Pahang 1.33 1.30 1.43 1.38 1.37
Perak 0.52 0.50 0.51 0.49 0.51
Perlis 2.13 2.14 2.19 2.04 2.01
Selangor 0.66 0.61 0.57 0.54 0.55
Terengganu 0.73 0.74 0.75 0.68 0.87
0.67 0.65 0.66 0.64 0.67
Labuan
OPERATIONAL PERFORMANCE INDICATOR :

NRW IN DISTRIBUTION SYSTEM
Unit (m3 / km / day) 2018 2019 2020 2021 2022
Johor 20.0 20.5 21.7 19.5 20.9

Kedah 53.8 50.3 50.7 58.6 62.3
Kelantan 36.6 41.8 32.3 36.8 39.1
F.T. Labuan 45.8 38.1 46.4 52.9 51.3
Melaka 21.5 21.6 32.2 34.1 38.9
N.Sembilan 28.2 27.9 27.7 28.3 31.6
Pulau Pinang 51.3 54.7 56.2 56.6 65.5
Pahang 37.6 37.5 42.3 41.9 42.3
Perak 35.0 34.2 27.9 27.2 27.5
Perlis 82.7 82.6 85.7 81.0 80.3
Selangor 53.8 50.3 48.0 45.8 46.7
Terengganu 29.0 29.6 30.7 28.0 34.8
38.9 38.2 37.7 37.6 39.6
Labuan
SERVICE PERFORMANCE INDICATOR :
AVERAGE CONSUMPTION PER DOMESTIC
CONNECTION PER MONTH
Unit (m³ / Nos /
2018 2019 2020 2021 2022
Month)
Johor 24.5 24.8 25.3 25.1 24.4
Kedah 31.1 31.1 31.7 31.9 30.1
Kelantan 22.7 22.0 22.7 22.3 21.0
F.T. Labuan 33.6 32.8 31.0 36.6 33.5
Melaka 24.1 23.7 23.7 24.7 23.9
N.Sembilan 24.1 23.6 25.1 25.3 23.3
Pulau Pinang 28.2 27.8 29.0 29.1 27.7
Pahang 27.2 27.2 28.7 29.8 28.9
Perak 29.4 29.6 30.1 29.4 29.1
Perlis 36.1 36.4 35.0 35.4 35.9
Selangor 29.1 29.3 30.7 31.3 30.0
Terengganu 29.7 30.4 31.9 32.9 31.2
27.8 27.8 28.8 29.1 27.9
Labuan

AVERAGE CONSUMPTION PER NON-DOMESTIC
Unit (m³ / Nos /
2018 2019 2020 2021 2022
Month)
Johor 107.4 110.0 92.8 88.9 91.9
Kedah 95.9 98.0 89.6 80.9 87.2
Kelantan 71.7 70.9 60.7 53.9 61.1
F.T. Labuan 331.8 352.5 396.9 312.5 323.7
Melaka 155.2 156.8 135.5 127.5 128.1
N.Sembilan 114.8 115.0 103.6 104.1 105.2
Pulau Pinang 121.7 121.7 109.8 108.6 111.3
Pahang 141.8 156.3 139.7 129.4 140.1
Perak 82.4 84.5 78.5 76.2 73.3
Perlis 42.3 49.6 44.8 41.4 52.8
Selangor 134.6 138.3 127.4 122.3 125.9
Terengganu 111.5 112.5 100.9 94.1 99.3
117.6 120.7 108.5 103.5 106.2
Labuan
AVERAGE CONSUMPTION PER TOTAL
Unit (m³ / Nos /
2018 2019 2020 2021 2022
Month)
Johor 36.1 36.7 34.8 34.0 33.9
Kedah 38.0 38.2 37.8 37.2 36.9
Kelantan 29.5 28.8 28.0 26.8 26.6
F.T. Labuan 80.8 83.4 88.0 80.0 78.3
Melaka 41.5 41.5 38.6 38.4 37.9
N.Sembilan 37.3 36.9 36.5 36.5 35.0
Pulau Pinang 41.5 40.6 39.9 39.7 39.0
Pahang 41.9 43.8 43.0 42.6 43.6
Perak 36.0 36.5 36.2 35.4 35.3
Perlis 36.7 37.8 36.0 36.0 38.2
Selangor 43.5 43.8 43.3 42.9 42.1
Terengganu 42.0 42.8 42.6 42.5 42.1
39.8 40.1 39.4 38.9 38.4
Labuan

NUMBER OF CONNECTION PER EMPLOYEE
PER MONTH
Unit (No. of Acc./
2018 2019 2020 2021 2022
Employee/Month)
Johor 44 43 46 46 48
Kedah 35 36 36 35 39
Kelantan 25 28 28 29 33
F.T. Labuan 12 13 13 14 14
Melaka 33 32 34 34 38
N.Sembilan 31 33 35 37 36
Pahang 21 22 24 26 26
Perak 60 62 63 64 65
Perlis 46 41 40 42 39
Selangor 40 42 41 43 43
38 39 40 41 42
Labuan
AVERAGE PIPE LENGTH PER EMPLOYEE
Unit (Km / Employee) 2018 2019 2020 2021 2022
Johor 10.1 10.1 10.5 10.7 10.9

Kedah 9.3 10.3 9.9 8.7 9.6
Kelantan 7.9 7.7 10.4 9.3 10.1
F.T. Labuan 3.8 4.9 4.9 4.9 4.9
Melaka 6.8 6.6 6.9 6.8 7.5
N.Sembilan 7.6 8.1 8.5 8.9 8.8
Pulau Pinang 3.3 3.3 3.3 3.3 3.4
Pahang 9.1 9.2 9.6 10.2 10.2
Perak 10.6 10.9 13.9 13.9 14.3
Perlis 14.2 12.8 12.4 12.7 11.6
Selangor 6.0 6.1 5.9 6.0 6.0
Terengganu 15.1 15.4 18.8 14.4 14.6
7.8 8.0 8.4 8.3 8.5
Labuan

AVERAGE TOTAL PRODUCTION PER EMPLOYEE
PER DAY
Unit (m3 /
2018 2019 2020 2021 2022
Employee/Day)
Johor 790 828 823 833 832
Kedah 1,031 1,068 1,038 1,021 1,163
Kelantan 584 636 650 653 739
F.T. Labuan 552 631 680 694 685
Melaka 685 668 743 740 880
N.Sembilan 676 704 740 782 792
Pulau Pinang 781 781 782 792 858
Pahang 696 728 811 862 899
Perak 1,214 1,267 1,283 1,277 1,300
Perlis 1,733 1,670 1,556 1,545 1,438
Selangor 1,014 1,028 989 1,005 1,010
Terengganu 1,222 1,239 1,572 1,174 1,265
892 916 928 933 974
Labuan
AVERAGE MONTHLY NUMBER OF CONNECTION
PER METER READER
Unit (No. of Accounts/
2018 2019 2020 2021 2022
Meter Reader)
Johor 5,093 5,083 5,288 5,088 5,231
Kedah 4,087 4,140 4,224 4,469 4,576
Kelantan 3,512 3,630 3,690 3,820 3,857
F.T. Labuan 1,468 1,774 1,768 1,812 1,850
Melaka 5,742 5,750 5,056 3,647 7,148
N.Sembilan 4,757 4,929 4,950 5,721 6,145
Pulau Pinang 7,423 7,698 7,338 7,488 4,835
Pahang 3,288 3,109 3,435 3,608 3,671
Perak 4,370 4,533 5,202 4,710 4,806
Perlis 4,141 4,138 4,212 4,289 4,351
Selangor 5,901 6,062 6,277 6,608 7,016
Terengganu 3,139 3,169 3,255 3,349 3,184
4,849 4,930 5,117 5,131 5,254
Labuan

AVERAGE MONTHLY NUMBER OF BILLS
PER METER READER
Unit (No. of Bills/
2018 2019 2020 2021 2022
Meter Reader/Month)
Johor 5,051 5,048 5,982 5,023 5,131
Kedah 4,087 4,140 4,224 4,429 4,576
Kelantan 3,559 3,641 3,697 3,788 3,853
F.T. Labuan 1,422 1,756 1,763 1,751 1,791
Melaka 5,742 5,750 5,056 3,596 7,074
N.Sembilan 4,760 4,924 4,975 5,491 5,929
Pulau Pinang 7,423 7,698 7,338 7,434 4,785
Pahang 3,288 3,109 3,435 3,918 3,863
Perak 2,139 2,222 2,562 2,329 2,329
Perlis 4,118 4,129 4,203 4,257 4,326
Selangor 5,914 5,946 6,297 6,608 6,930
Terengganu 3,083 3,092 3,188 3,244 3,153
4,577 4,622 4,950 4,840 4,924
Labuan
SEWERAGE SECTOR
STATISTICS
SEWERAGE FACILITIES
STP POLLUTION
CUSTOMER SERVICE
WORKFORCE
SEWAGE TREATMENT PLANT :
(MULTI POINT STP + REGIONAL PLANT)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 819 845 878 1,007 1,032

Kedah 601 622 630 636 653
Kelantan 20 28 32 36 40
F.T. Labuan 28 30 31 32 33
Melaka 596 607 617 624 586
N.Sembilan 477 486 494 499 508
Pulau Pinang 599 599 602 607 619
Pahang 530 561 583 604 619
Perak 1,087 1,121 1,139 1,170 1,194
Perlis 51 54 54 56 60
Selangor 1,953 1,986 1,964 1,986 1,969
Terengganu 171 175 179 183 190
6,932 7,114 7,203 7,440 7,503
Labuan
POPULATION EQUIVALENT:
(MULTI POINT STP + REGIONAL PLANT)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 3,308,941 3,461,784 3,514,517 4,758,436 5,130,360

Kedah 1,089,567 1,117,539 1,130,040 1,157,678 1,180,381
Kelantan 76,480 72,077 73,090 82,004 86,879
F.T. Labuan 61,526 59,513 60,078 61,090 63,301
Melaka 1,027,058 1,055,914 1,098,853 1,134,432 1,172,226
N.Sembilan 1,465,605 1,517,887 1,542,915 1,603,428 1,625,864
Pulau Pinang 2,775,520 2,864,123 2,944,290 3,040,514 3,096,482
Pahang 590,610 617,981 646,745 679,337 697,365

Perak 1,967,209 2,016,155 2,070,514 2,130,291 2,174,742
Perlis 67,412 70,643 70,943 70,501 75,311
Selangor 13,518,548 14,013,897 14,167,166 14,648,047 15,897,356
Terengganu 193,452 195,243 206,511 211,309 217,437
26,141,928 27,062,756 27,525,662 29,577,067 31,417,704
Labuan
MULTI POINT STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 801 827 860 988 1,012

Kedah 597 618 626 632 648
Kelantan 20 28 32 36 40
F.T. Labuan 27 29 30 31 32
Melaka 594 605 615 621 583
N.Sembilan 467 476 484 489 498
Pulau Pinang 588 588 591 596 608
Pahang 526 557 579 600 615
Perak 1,084 1,118 1,136 1,167 1,190
Perlis 50 53 53 55 59
Selangor 1,905 1,938 1,916 1,938 1,920
Terengganu 171 175 179 183 190
6,830 7,012 7,101 7,336 7,395
Labuan
MULTI POINT STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 2,522,066 2,661,931 2,701,511 3,836,620 4,055,962

Kedah 1,016,460 1,042,164 1,054,175 1,080,114 1,100,288
Kelantan 76,480 72,077 73,090 82,004 86,879
F.T. Labuan 33,472 31,459 32,024 33,036 35,138
Melaka 951,377 980,070 1,016,202 1,043,920 973,299
N.Sembilan 988,210 1,030,488 1,051,407 1,073,022 1,093,373
Pulau Pinang 1,138,505 1,176,672 1,193,737 1,265,550 1,298,047
Pahang 514,191 540,547 569,276 601,886 619,294
Perak 1,898,937 1,947,942 1,999,977 2,059,604 2,097,573
Perlis 48,363 51,594 51,594 51,152 55,722
Selangor 8,144,752 8,315,695 8,372,323 8,543,621 8,553,001
Terengganu 193,452 195,243 206,511 211,309 217,437
17,526,265 18,045,882 18,321,827 19,881,838 20,186,013
Labuan
Note:
• Regional plant: STPs identified in the Sewerage Catchment Study to cater for a sewerage
catchment area
SEWAGE TREATMENT PLANT:
REGIONAL PLANT
Unit (Nos) 2018 2019 2020 2021 2022
Johor 18 18 18 19 20
Kedah 4 4 4 4 5
Kelantan 0 0 0 0 0
F.T. Labuan 1 1 1 1 1
Melaka 2 2 2 3 3
N.Sembilan 10 10 10 10 10
Pahang 4 4 4 4 4
Perak 3 3 3 3 4
Perlis 1 1 1 1 1
Selangor 48 48 48 48 49
102 102 102 104 108
Labuan
REGIONAL PLANT
Unit (Nos) 2018 2019 2020 2021 2022
Johor 786,875 799,853 813,006 921,816 1,074,398

Kedah 73,107 75,375 75,865 77,564 80,093
Kelantan 0 0 0 0 0
F.T. Labuan 28,054 28,054 28,054 28,054 28,163

Melaka 75,681 75,844 82,651 90,512 198,927
N.Sembilan 477,395 487,399 491,508 530,406 532,491
Pulau Pinang 1,637,015 1,687,451 1,750,553 1,774,964 1,798,435

Pahang 76,419 77,434 77,469 77,451 78,071
Perak 68,272 68,213 70,537 70,687 77,169
Perlis 19,049 19,049 19,349 19,349 19,589

Selangor 5,373,796 5,698,202 5,794,843 6,104,426 7,344,355
8,615,663 9,016,874 9,203,835 9,695,229 11,231,691
Labuan
Note:
• Regional plant: STPs identified in the Sewerage Catchment Study to cater for a sewerage
catchment area
LESS THAN 2,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 559 575 595 629 644

Kedah 477 495 501 504 519
Kelantan 8 12 14 20 23
F.T. Labuan 23 25 26 27 28
Melaka 460 466 472 473 443
N.Sembilan 351 355 361 366 373
Pulau Pinang 447 444 443 443 453
Pahang 465 492 512 529 543
Perak 824 853 864 889 907
Perlis 43 46 46 48 50
Selangor 1,139 1,165 1,147 1,169 1,177
Terengganu 147 151 154 157 163
4,943 5,079 5,135 5,254 5,323
Labuan
CONNECTED PE :
LESS THAN 2,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 364,846 381,442 392,646 426,496 437,663

Kedah 317,870 326,004 332,139 335,395 345,364
Kelantan 5,780 6,540 7,690 11,501 13,261
F.T. Labuan 13,514 14,444 14,949 15,956 16,310
Melaka 360,288 364,474 371,347 371,361 350,138
N.Sembilan 269,220 272,832 278,938 283,779 290,772
Pulau Pinang 317,616 319,445 315,166 316,611 327,298
Pahang 290,171 305,044 322,222 331,646 342,959
Perak 621,439 641,158 646,193 664,587 674,920
Perlis 27,074 30,055 30,055 31,227 31,507
Selangor 797,145 808,969 788,791 797,844 806,120
Terengganu 72,934 73,921 77,670 77,719 81,283
3,457,897 3,544,328 3,577,806 3,664,122 3,717,595
Labuan
Note:
Reduction in number of STPs for certain range was due to:
• Classification of PE range
• STPs rationalised and decommissioned
2,001 – 5,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 106 109 116 141 142

Kedah 77 80 82 83 84
Kelantan 8 12 13 12 13
F.T. Labuan 2 3 3 3 2
Melaka 107 110 112 115 111
N.Sembilan 69 72 71 70 70
Pahang 52 56 58 60 60
Perak 192 194 199 203 207
Perlis 6 6 6 7 9
Selangor 341 341 333 332 313
1,102 1,128 1,104 1,138 1,123
Labuan
CONNECTED PE :
2,001 – 5,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 291,969 299,009 321,023 412,621 413,864

Kedah 233,679 241,648 246,559 248,216 250,148
Kelantan 30,500 48,200 47,200 36,758 39,221
F.T. Labuan 6,545 10,706 10,766 10,771 6,871
Melaka 330,320 221,358 342,387 351,005 342,192
N.Sembilan 210,605 162,951 215,802 215,677 210,205
Pulau Pinang 271,858 282,881 287,472 283,618 285,814
Pahang 152,138 162,951 173,862 181,528 179,995
Perak 580,312 585,561 596,920 612,907 619,833
Perlis 15,885 16,135 16,135 19,925 24,215

Selangor 1,091,170 1,090,380 1,069,245 1,077,970 1,017,870
Terengganu 56,160 56,754 55,874 60,623 56,343
3,271,141 3,178,534 3,383,245 3,511,619 3,446,571
Labuan
Note:
5,001 – 10,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 65 70 72 102 102

Kedah 31 31 31 32 33
Kelantan 1 1 1 2 2
F.T. Labuan 2 1 1 1 2
Melaka 20 21 22 24 21
N.Sembilan 33 35 38 39 38
Pahang 8 8 8 9 10
Perak 42 44 44 44 46
Perlis 1 1 1 0 0
Selangor 216 213 210 209 198
464 470 477 513 504
Labuan
CONNECTED PE :
5,001 – 10,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 368,788 410,449 423,400 640,488 631,779

Kedah 210,393 217,219 217,939 223,793 232,771
Kelantan 5,200 5,200 5,200 12,265 12,917
F.T. Labuan 13,413 6,309 6,309 6,309 11,957

Melaka 131,404 138,821 147,554 158,113 135,485
N.Sembilan 223,903 239,308 257,134 268,382 252,154
Pulau Pinang 279,265 280,876 299,071 303,035 311,024
Pahang 55,068 55,738 56,378 61,749 67,257
Perak 293,037 303,886 302,712 301,993 317,356
Perlis 5,404 5,404 5,404 0 0
Selangor 1,511,309 1,475,914 1,441,477 1,440,877 1,370,924
Terengganu 22,210 22,420 30,819 30,819 27,446
3,119,394 3,161,544 3,193,397 3,447,823 3,371,070
Labuan
Note:
10,001 – 20,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 53 54 59 87 92
Kedah 10 10 10 11 11
Kelantan 3 3 4 2 2
F.T. Labuan 0 0 0 0 0
Melaka 6 7 8 9 7
N.Sembilan 16 15 14 14 17
Pahang 3 3 3 4 4
Perak 25 25 25 27 27
Perlis 1 1 1 1 1
Selangor 138 139 143 139 146
267 270 278 308 321
Labuan
CONNECTED PE :
10,001 – 20,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 447,256 464,654 522,045 909,557 993,089

Kedah 131,233 134,260 134,505 147,066 145,995
Kelantan 35,000 43,000 54,980 21,480 21,480
F.T. Labuan 0 0 0 0 0
Melaka 80,732 93,986 105,813 119,460 96,113
N.Sembilan 230,811 216,835 197,248 199,509 233,524
Pulau Pinang 170,779 179,174 153,941 191,460 177,292
Pahang 38,801 39,041 39,041 49,190 51,930
Perak 344,441 337,273 330,318 354,996 357,293
Perlis 19,049 19,049 19,349 19,349 19,589

Selangor 1,931,374 1,917,410 1,962,325 1,904,888 2,005,390
Terengganu 0 0 0 0 10,217
3,429,476 3,444,682 3,519,565 3,916,955 4,111,912
Labuan
Note:
20,001 – 50,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 26 27 27 34 36
Kedah 5 5 5 5 5
Kelantan 0 0 0 0 0
F.T. Labuan 1 1 1 1 1
Melaka 2 2 2 2 2
N.Sembilan 6 7 8 7 7
Pahang 2 2 2 2 2
Perak 4 5 7 7 7
Perlis 0 0 0 0 0
Selangor 77 86 88 94 91
129 141 147 160 159
Labuan
CONNECTED PE :
20,001 – 50,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 521,040 559,228 553,227 734,574 791,618

Kedah 134,482 136,173 136,663 138,362 138,362
Kelantan 0 0 0 0 0
F.T. Labuan 28,054 28,054 28,054 28,054 28,163

Melaka 55,415 55,883 55,883 56,153 56,153
N.Sembilan 175,252 202,682 226,066 192,194 193,566
Pulau Pinang 211,441 221,765 249,464 281,348 247,907

Pahang 54,432 55,207 55,242 55,224 55,224
Perak 127,980 148,277 194,371 195,808 205,340
Perlis 0 0 0 0 0
Selangor 2,283,548 2,482,472 2,592,641 2,797,193 2,792,681
3,591,644 3,889,741 4,091,611 4,478,910 4,509,014
Labuan
Note:
MORE THAN 50,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 10 10 9 14 16
Kedah 1 1 1 1 1
Kelantan 0 0 0 0 0
F.T. Labuan 0 0 0 0 0
Melaka 1 1 1 1 2
Pahang 0 0 0 0 0
Perak 0 0 0 0 0
Perlis 0 0 0 0 0
Selangor 42 42 43 43 44
62 62 62 68 73
Labuan
CONNECTED PE :
MORE THAN 50,000 PE
Unit (Nos) 2018 2019 2020 2021 2022
Johor 532,609 564,569 519,743 852,267 1,079,914

Kedah 61,910 62,235 62,235 64,846 67,741
Kelantan 0 0 0 0 0
F.T. Labuan 0 0 0 0 0
Melaka 68,899 69,062 75,869 78,340 192,145
N.Sembilan 355,814 364,872 367,727 443,887 445,643
Pulau Pinang 1,524,561 1,579,982 1,639,176 1,664,442 1,747,147

Pahang 0 0 0 0 0
Perak 0 0 0 0 0
Perlis 0 0 0 0 0
Selangor 5,904,002 6,238,752 6,312,687 6,629,275 7,904,371
8,447,795 8,879,472 8,977,437 9,733,057 11,436,961
Labuan
Note:
TOTAL PUBLIC SEWAGE TREATMENT PLANTS
BY CATEGORY AND TYPE
MECHANICAL PLANTS
AERATED LAGOON (AL) ANAEROBIC-ANOXIC ANOXIC OXIC ANOXIC BIO DRUM (BD)
AEROBIC (AAO) OXIC ((AAO/O))
151 PLANTS 1 PLANT 1 PLANTS 23 PLANTS
1,567,561 1,423,000 920,000 77,464

CONNECTED PE CONNECTED PE CONNECTED PE CONNECTED PE
BIO FILTER (BF) CONVENTIONAL EXTENDED AERATION (EA)

BIO SOIL (BS)
ACTIVATED SLUDGE (CAS)
66 PLANTS 2 PLANTS 180 PLANTS 5,313 PLANTS
257,802 43,750 1,520,108 15,324,644

OXIDATION DITCH (OD) MOVING BED BIO ROTATING BIOLOGICAL SEQUENTIAL BATCH
REACTOR (MBBR) CONTACTOR (RBC) REACTOR (SBR)
180 PLANTS 6 PLANTS 22 PLANTS 418 PLANTS
671,415 671,415 106,014 12,382,472

TRICKLING FILTER (TF) UPFLOW AEROBIC

SLUDGE BLANKET
(UASB)
26 PLANTS 3 PLANTS
135,266 7,295
CONNECTED PE CONNECTED PE
NON-MECHANICAL PLANTS
IMHOFF TANK (IT) IMHOFF TANKS WITH OXIDATION PONDS (OP)
PUMP STATION (ITPS)
86 PLANTS 462 PLANTS 154 PLANTS
68,423 326,806 578,379

CONNECTED PE CONNECTED PE CONNECTED PE
OXIDATION PONDS WITH BIO-ACT SUPER DISSOLVED

PUMP STATION (OPPS) OXYGEN (Bi-Act SDO)
236 PLANTS 6 PLANTS
1,048,311 65,731
CONNECTED PE CONNECTED PE
SEWAGE TREATMENT PLANT:
PRIVATE STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 348 403 424 450 490

Kedah 316 333 343 355 366
Kelantan 154 190 192 294 299
F.T. Labuan 53 56 56 59 59
Melaka 422 432 438 446 452
N.Sembilan 225 242 245 249 260
Pulau Pinang 184 191 195 206 215

Pahang 519 542 555 567 576
Perak 457 492 501 521 539
Perlis 69 71 71 72 73
Selangor 805 857 878 915 973
Terengganu 289 310 317 330 339
3,841 4,119 4,215 4,464 4,641
Labuan
PRIVATE STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,029,418 1,183,106 1,211,935 1,221,653 1,258,481

Kedah 205,057 206,730 228,961 230,304 231,704
Kelantan 144,476 194,642 196,642 420,063 420,903
F.T. Labuan 58,285 59,862 59,862 60,069 60,069
Melaka 271,658 280,933 284,706 291,256 292,432
N.Sembilan 166,187 167,414 167,987 168,507 169,369
Pulau Pinang 181,425 186,730 191,435 192,885 194,854
Pahang 564,880 592,844 609,244 617,684 619,342
Perak 231,140 252,547 270,113 276,128 279,480
Perlis 46,374 47,554 47,554 47,629 47,689
Selangor 935,096 951,140 1,058,860 1,164,458 1,188,112
Terengganu 176,614 178,848 185,497 191,664 194,902
4,010,610 4,302,350 4,512,796 4,882,300 4,957,337
Labuan
SEPTIC TANK
(COMMUNAL SEPTIC TANK (CST) +
INDIVIDUAL SEPTIC TANK (IST)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 271,433 271,624 271,691 271,834 271,958

Kedah 158,707 158,803 158,868 158,938 159,013
Kelantan 46,749 47,327 47,964 47,556 48,030
F.T. Labuan 8,624 8,629 8,630 8,634 8,639
Melaka 58,709 58,748 58,769 58,798 58,851
N.Sembilan 77,290 77,375 77,406 77,442 77,504
Pulau Pinang 13,887 13,925 14,023 14,042 14,064
Pahang 141,348 141,511 141,962 142,055 142,162
Perak 223,367 223,635 223,126 223,353 223,458
Perlis 20,024 20,032 20,102 20,114 20,132

Selangor 243,078 243,375 243,436 243,629 243,867
Terengganu 98,568 99,642 100,679 101,785 103,068
1,361,784 1,364,626 1,366,656 1,368,180 1,370,746
Labuan
POPULATION EQUIVALENT: SEPTIC TANK

(CST) + (IST)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,397,150 1,404,771 1,407,239 1,408,607 1,414,536

Kedah 842,470 845,824 847,548 849,366 852,519
Kelantan 506,810 509,810 518,050 511,191 515,346
F.T. Labuan 44,186 44,396 44,402 44,445 44,686

Melaka 323,579 325,207 325,898 326,373 328,977
N.Sembilan 428,626 431,217 431,949 432,461 433,999
Pulau Pinang 85,957 87,183 86,659 87,628 88,073

Pahang 733,879 743,900 832,934 834,947 842,986
Perak 1,221,533 1,227,328 1,130,189 1,131,418 1,136,952
Perlis 102,848 103,445 116,362 116,063 116,958

Selangor 1,310,869 1,324,972 1,326,650 1,328,935 1,340,684
Terengganu 516,539 527,182 535,102 540,642 550,370
7,514,446 7,575,235 7,602,982 7,612,076 7,666,086
Labuan
COMMUNAL SEPTIC TANK (CST)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 528 528 528 528 528

Kedah 410 410 410 410 410
Kelantan 738 738 738 738 738
F.T. Labuan 5 5 5 5 5
Melaka 304 304 304 304 304
N.Sembilan 452 452 452 452 452
Pulau Pinang 81 81 176 176 176

Pahang 176 176 581 581 581
Perak 581 581 16 81 16
Perlis 16 16 81 81 81
Selangor 795 795 794 793 794
Terengganu 145 145 145 145 145
4,231 4,231 4,230 4,294 4,230
Labuan
POPULATION EQUIVALENT: CST
Unit (Nos) 2018 2019 2020 2021 2022
Johor 46,290 46,290 46,290 46,290 46,290

Kedah 43,782 43,782 43,782 44,172 44,172
Kelantan 117,728 117,728 117,728 117,728 117,728
F.T. Labuan 790 790 790 790 790

Melaka 30,440 30,440 30,440 30,440 30,440
N.Sembilan 41,705 41,705 41,705 41,705 41,705
Pulau Pinang 14,973 14,978 14,398 15,343 15,358

Pahang 14,398 14,398 100,659 100,659 99,779
Perak 101,174 100,659 2,665 2,665 2,665
Perlis 2,665 2,665 15,028 14,398 14,243

Selangor 85,619 85,636 85,371 85,361 85,211
Terengganu 15,963 15,963 15,963 15,963 15,963
515,527 515,034 514,819 515,514 514,344
Labuan
INDIVIDUAL SEPTIC TANK (IST)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 270,905 271,096 271,163 271,306 271,430

Kedah 158,297 158,393 158,458 158,528 158,603
Kelantan 46,011 46,589 47,226 46,818 47,292
F.T. Labuan 8,619 8,624 8,625 8,629 8,634
Melaka 58,405 58,444 58,465 58,494 58,547
N.Sembilan 76,838 76,923 76,954 76,990 77,052
Pulau Pinang 13,806 13,844 13,847 13,866 13,888
Pahang 141,172 141,335 141,381 141,474 141,581
Perak 222,786 223,054 223,110 223,272 223,442
Perlis 20,008 20,016 20,021 20,033 20,051
Selangor 242,283 242,580 242,642 242,836 243,073
Terengganu 98,423 99,497 100,534 101,640 102,923
1,357,553 1,360,395 1,362,426 1,363,886 1,366,516
Labuan
POPULATION EQUIVALENT: IST
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,350,860 1,358,481 1,360,949 1,362,317 1,368,246

Kedah 798,688 802,042 803,766 805,194 808,347
Kelantan 389,082 392,082 400,322 393,463 397,618
F.T. Labuan 43,396 43,606 43,612 43,655 43,896
Melaka 293,139 294,767 295,458 295,933 298,537
N.Sembilan 386,921 389,512 390,244 390,756 392,294
Pulau Pinang 70,984 72,205 72,261 72,285 72,715
Pahang 719,481 729,502 732,275 734,288 743,207
Perak 1,120,359 1,126,669 1,127,524 1,128,753 1,134,287
Perlis 100,183 100,780 101,334 101,665 102,715
Selangor 1,225,250 1,239,336 1,241,279 1,243,574 1,255,473
Terengganu 500,576 511,219 519,139 524,679 534,407
6,998,919 7,060,201 7,088,163 7,096,562 7,151,742
Labuan

TRADITIONAL SYSTEM / POUR FLUSH
Unit (Nos) 2018 2019 2020 2021 2022
Johor 105,073 106,154 108,684 108,719 108,719

Kedah 197,486 199,240 200,114 202,541 202,541
Kelantan 204,070 206,666 214,215 214,633 214,633
F.T. Labuan 0 0 0 0 0
Melaka 76,025 59,988 59,889 60,041 60,041
N.Sembilan 59,518 60,066 60,615 60,650 60,650
Pulau Pinang 62,861 58,699 59,663 59,895 59,895

Pahang 88,273 90,034 90,260 90,396 90,396
Perak 125,560 125,797 124,041 124,334 124,334
Perlis 31,844 32,953 33,053 33,075 33,075

Selangor 71,706 72,030 69,731 69,769 69,769
Terengganu 162,616 163,621 134,993 132,261 132,261
1,185,032 1,175,248 1,155,258 1,156,314 1,156,314
Labuan
TRADITIONAL SYSTEM / POUR FLUSH
Unit (Nos) 2018 2019 2020 2021 2022
Johor 525,365 530,770 543,420 543,595 543,595

Kedah 987,430 996,200 1,000,570 1,012,705 1,012,705
Kelantan 1,020,350 1,033,330 1,071,075 1,073,165 1,073,165
F.T. Labuan 0 0 0 0 0
Melaka 380,125 299,940 299,445 300,205 300,205
N.Sembilan 297,590 300,330 303,075 303,250 303,250
Pulau Pinang 314,305 293,495 298,315 299,475 299,475
Pahang 441,365 450,170 451,300 451,980 451,980
Perak 627,800 628,985 620,205 621,670 621,670
Perlis 159,220 164,765 165,265 165,375 165,375
Selangor 358,530 360,150 348,655 348,845 348,845
Terengganu 813,080 818,105 674,965 661,305 661,305
5,925,160 5,876,240 5,776,290 5,781,570 5,781,570
Labuan

NETWORK PUMP STATION (NPS)
Unit (Nos) 2018 2019 2020 2021 2022
Johor 193 202 214 275 292

Kedah 50 51 51 56 58
Kelantan 12 12 14 14 15
F.T. Labuan 9 9 9 9 9
Melaka 29 29 32 32 32
N.Sembilan 105 108 108 114 116
Pahang 29 31 105 107 32
Perak 102 104 16 16 113
Perlis 16 16 74 76 17
Selangor 606 620 641 659 677
1,237 1,272 1,313 1,407 1,454
Labuan
LENGTH OF SEWER NETWORK : STP
Unit (KM) 2018 2019 2020 2021 2022
Johor 3,117 3,264 3,400 3,499 3,581

Kedah 1,563 1,597 1,615 1,648 1,677
Kelantan 65 90 95 88 92
F.T. Labuan 41 42 43 43 45
Melaka 1,177 1,212 1,246 1,266 1,185
N.Sembilan 1,850 1,890 1,943 1,968 2,002
Pulau Pinang 2,473 2,513 2,521 2,565 2,573

Pahang 762 809 849 861 885
Perak 2,204 2,260 2,326 2,383 2,472
Perlis 166 169 164 171 174

Selangor 6,189 6,314 6,385 6,507 6,638
Terengganu 269 273 282 287 293
19,876 20,431 20,868 21,283 21,615
Labuan

LENGTH OF SEWER NETWORK : CST
Unit (KM) 2018 2019 2020 2021 2022
Johor 49 49 49 49 49
Kedah 39 39 39 39 39
Kelantan 0 0 0 0 0
F.T. Labuan 0 0 0 0 0
Melaka 27 27 27 27 27
N.Sembilan 37 37 37 37 37
Pahang 9 9 9 9 9
Perak 104 103 103 103 102
Perlis 1 1 1 1 1
Selangor 50 50 50 50 49
349 348 348 350 349
Labuan

NO. OF CONNECTED ACCOUNTS STP :
GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 361,075 380,511 394,105 432,096 600,586

Kedah 169,649 176,075 179,211 183,783 190,504
Kelantan 7,229 8,018 8,018 9,355 10,291
F.T. Labuan 5,999 6,556 6,824 6,976 7,395
Melaka 146,424 149,666 155,436 165,749 175,619
N.Sembilan 208,361 225,009 234,899 243,732 254,663
Pulau Pinang 460,354 478,624 481,085 495,279 515,136
Pahang 89,483 95,631 99,604 112,277 116,351
Perak 328,252 330,692 336,779 345,599 360,426
Perlis 8,709 9,038 9,206 9,658 10,069
Selangor 2,057,726 2,147,988 2,214,314 2,298,958 2,399,575
Terengganu 23,026 23,886 24,335 25,471 26,720
3,866,287 4,031,694 4,143,816 4,328,933 4,667,335
Labuan

DOMESTIC
Unit (Nos) 2018 2019 2020 2021 2022
Johor 328,570 346,290 357,624 383,754 541,903

Kedah 154,329 160,873 164,187 167,790 173,395
Kelantan 6,071 6,855 6,855 8,236 8,924
F.T. Labuan 3,852 4,310 4,550 4,681 4,981
Melaka 131,084 134,090 139,432 147,903 155,123
N.Sembilan 187,272 202,542 210,475 219,064 228,118
Pulau Pinang 409,709 425,485 429,231 441,553 458,409
Pahang 80,733 86,527 89,926 101,901 105,273
Perak 297,477 303,272 309,359 316,902 327,092
Perlis 7,149 7,374 7,494 7,819 8,054
Selangor 1,759,535 1,825,528 1,889,208 1,961,760 2,042,263
Terengganu 19,020 19,669 20,074 21,038 21,928
3,384,801 3,522,815 3,628,415 3,782,401 4,075,463
Labuan
% DOMESTIC CONNECTED ACCOUNTS

TO TOTAL NO. OF CONNECTED ACCOUNTS STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 91.0% 91.0% 90.7% 88.8% 90.2%

Kedah 91.0% 91.4% 91.6% 91.3% 91.0%
Kelantan 84.0% 85.5% 85.5% 88.0% 86.7%
F.T. Labuan 64.2% 65.7% 66.7% 67.1% 67.4%
Melaka 89.5% 89.6% 89.7% 89.2% 88.3%
N.Sembilan 89.9% 90.0% 89.6% 89.9% 89.6%
Pulau Pinang 89.0% 88.9% 89.2% 89.2% 89.0%
Pahang 90.2% 90.5% 90.3% 90.8% 90.5%
Perak 90.6% 91.7% 91.9% 91.7% 90.8%
Perlis 82.1% 81.6% 81.4% 81.0% 80.0%
Selangor 85.5% 85.0% 85.3% 85.3% 85.1%
Terengganu 82.6% 82.3% 82.5% 82.6% 82.1%
87.5% 87.4% 87.6% 87.4% 87.3%
Labuan

COMMERCIAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 28,406 29,843 31,325 43,453 49,106

Kedah 12,104 12,062 11,843 12,819 13,790
Kelantan 1,004 1,004 1,004 833 1,057
F.T. Labuan 1,019 1,049 1,088 1,128 1,168
Melaka 12,880 13,153 13,481 15,358 17,747
N.Sembilan 16,239 17,628 18,963 19,276 20,645
Pulau Pinang 40,050 43,252 41,877 43,808 46,488
Pahang 6,928 7,274 7,825 8,463 9,064
Perak 26,897 23,571 23,474 24,708 29,165
Perlis 613 708 711 835 904
Selangor 183,336 204,776 206,431 218,562 237,135
Terengganu 1,194 1,315 1,370 1,633 1,863
330,670 355,635 359,392 390,876 428,132
Labuan
% COMMERCIAL CONNECTED ACCOUNTS

Unit (Nos) 2018 2019 2020 2021 2022
Johor 7.9% 7.8% 7.9% 10.1% 8.2%

Kedah 7.1% 6.9% 6.6% 7.0% 7.2%
Kelantan 13.9% 12.5% 12.5% 8.9% 10.3%
F.T. Labuan 17.0% 16.0% 15.9% 16.2% 15.8%
Melaka 8.8% 8.8% 8.7% 9.3% 10.1%
N.Sembilan 7.8% 7.8% 8.1% 7.9% 8.1%
Pulau Pinang 8.7% 9.0% 8.7% 8.8% 9.0%
Pahang 7.7% 7.6% 7.9% 7.5% 7.8%
Perak 8.2% 7.1% 7.0% 7.1% 8.1%
Perlis 7.0% 7.8% 7.7% 8.6% 9.0%
Selangor 8.9% 9.5% 9.3% 9.5% 9.9%
Terengganu 5.2% 5.5% 5.6% 6.4% 7.0%
8.6% 8.8% 8.7% 9.0% 9.2%
Labuan

GOVERNMENT QUARTERS
Unit (Nos) 2018 2019 2020 2021 2022
Johor 2,093 2,093 2,598 2,570 5,555

Kedah 2,833 2,781 2,786 2,785 2,866
Kelantan 154 154 154 281 303
F.T. Labuan 1,099 1,089 1,074 1,058 1,119
Melaka 2,092 2,051 2,121 2,109 2,180
N.Sembilan 4,388 4,338 4,963 4,892 5,292
Pulau Pinang 8,935 8,105 8,147 8,093 8,265
Pahang 1,565 1,568 1,573 1,636 1,745
Perak 3,592 3,546 3,639 3,681 3,845
Perlis 874 882 943 946 1,045
Selangor 109,929 111,983 112,646 112,844 113,484
Terengganu 2,639 2,721 2,700 2,610 2,691
140,193 141,311 143,344 143,505 148,390
Labuan
% GOVERNMENT QUARTERS CONNECTED ACCOUNTS

Unit (Nos) 2018 2019 2020 2021 2022
Johor 0.6% 0.6% 0.7% 0.6% 0.9%

Kedah 1.7% 1.6% 1.6% 1.5% 1.5%
Kelantan 2.1% 1.9% 1.9% 3.0% 2.9%
F.T. Labuan 18.3% 16.6% 15.7% 15.2% 15.1%
Melaka 1.4% 1.4% 1.4% 1.3% 1.2%
N.Sembilan 2.1% 1.9% 2.1% 2.0% 2.1%
Pulau Pinang 1.9% 1.7% 1.7% 1.6% 1.6%
Pahang 1.7% 1.6% 1.6% 1.5% 1.5%
Perak 1.1% 1.1% 1.1% 1.1% 1.1%
Perlis 10.0% 9.8% 10.2% 9.8% 10.4%
Selangor 5.3% 5.2% 5.1% 4.9% 4.7%
Terengganu 11.5% 11.4% 11.1% 10.2% 10.1%
3.6% 3.5% 3.5% 3.3% 3.2%
Labuan

GOVERNMENT PREMISES
Unit (Nos) 2018 2019 2020 2021 2022
Johor 398 405 439 439 566

Kedah 270 244 274 274 305
Kelantan 0 5 5 5 6
F.T. Labuan 26 70 71 71 81
Melaka 314 307 314 314 363
N.Sembilan 312 336 335 335 418
Pulau Pinang 826 819 862 862 818
Pahang 243 243 258 258 246
Perak 217 222 227 227 225
Perlis 73 74 58 58 66
Selangor 2,911 2,932 3,023 3,023 3,157
Terengganu 170 179 188 188 229

5,760 5,836 6,054 6,054 6,480
Labuan
% GOVERNMENT PREMISES CONNECTED ACCOUNTS TO

TOTAL NO. OF CONNECTED ACCOUNTS STP
Unit (Nos) 2018 2019 2020 2021 2022
Johor 0.1% 0.1% 0.1% 0.1% 0.1%

Kedah 0.2% 0.1% 0.2% 0.1% 0.2%
Kelantan 0.0% 0.1% 0.1% 0.1% 0.1%
F.T. Labuan 0.4% 1.1% 1.0% 1.0% 1.1%
Melaka 0.2% 0.2% 0.2% 0.2% 0.2%
N.Sembilan 0.1% 0.1% 0.1% 0.1% 0.2%
Pulau Pinang 0.2% 0.2% 0.2% 0.2% 0.2%
Pahang 0.3% 0.3% 0.3% 0.2% 0.2%
Perak 0.1% 0.1% 0.1% 0.1% 0.1%
Perlis 0.8% 0.8% 0.6% 0.6% 0.7%
Selangor 0.1% 0.1% 0.1% 0.1% 0.1%
Terengganu 0.7% 0.7% 0.8% 0.7% 0.9%

0.1% 0.1% 0.1% 0.1% 0.1%
Labuan

INDUSTRIAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 1,608 1,880 2,119 1,880 3,456

Kedah 113 115 121 115 148
Kelantan 0 0 0 0 1
F.T. Labuan 3 38 41 38 46
Melaka 54 65 88 65 206
N.Sembilan 150 165 163 165 190
Pulau Pinang 834 963 968 963 1,156
Pahang 14 19 22 19 23
Perak 69 81 80 81 99
Perlis 0 0 0 0 0
Selangor 2,015 2,769 3,006 2,769 3,536
4,863 6,097 6,611 6,097 8,870
Labuan
% INDUSTRIAL CONNECTED ACCOUNTS

Unit (Nos) 2018 2019 2020 2021 2022
Johor 0.4% 0.5% 0.5% 0.4% 0.6%

Kedah 0.1% 0.1% 0.1% 0.1% 0.1%
Kelantan 0.0% 0.0% 0.0% 0.0% 0.0%
F.T. Labuan 0.1% 0.6% 0.6% 0.5% 0.6%
Melaka 0.0% 0.0% 0.1% 0.0% 0.1%
N.Sembilan 0.1% 0.1% 0.1% 0.1% 0.1%
Pulau Pinang 0.2% 0.2% 0.2% 0.2% 0.2%
Pahang 0.0% 0.0% 0.0% 0.0% 0.0%
Perak 0.0% 0.0% 0.0% 0.0% 0.0%
Perlis 0.0% 0.0% 0.0% 0.0% 0.0%
Selangor 0.1% 0.1% 0.1% 0.1% 0.1%
Terengganu 0.0% 0.0% 0.0% 0.0% 0.0%
0.1% 0.2% 0.2% 0.1% 0.2%
Labuan

BIOCHEMICAL OXYGEN DEMAND (BOD) :
ALLOWABLE LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 34,502 36,512 34,956 42,113 46,265

Kedah 14,293 13,416 13,198 10,857 11,017
Kelantan n/a n/a n/a 798 859
F.T. Labuan 1,138 1,118 1,125 687 712
Melaka 13,168 13,421 13,573 11,044 11,567
N.Sembilan 17,497 17,857 9,736 8,473 9,615
Pulau Pinang 37,581 38,720 39,497 33,765 34,561
Pahang 7,268 7,447 6,274 5,417 5,561
Perak 31,334 30,973 30,859 22,709 23,230
Perlis 628 705 709 668 720
Selangor 162,914 167,714 159,405 134,660 149,824
Terengganu 1,988 2,008 2,120 1,887 1,947
322,310 329,892 311,452 273,079 295,880
Labuan
BIOCHEMICAL OXYGEN DEMAND (BOD) :

ACTUAL LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 10,402 12,406 10,326 16,261 19,210

Kedah 4,507 4,665 4,440 4,379 4,383
F.T. Labuan 149 156 158 166 264
Melaka 4,172 3,694 4,254 3,744 3,612
N.Sembilan 4,882 5,010 4,078 4,278 3,700
Pulau Pinang 11,262 13,429 14,495 13,409 13,245
Pahang 2,133 2,062 2,085 2,268 2,060
Perak 10,324 10,409 9,568 8,716 7,937
Perlis 155 161 146 164 155
Selangor 42,321 46,216 45,324 40,800 40,836
Terengganu 366 412 474 529 499
90,673 98,620 95,347 94,912 96,092
Labuan

CHEMICAL OXYGEN DEMAND (COD) :
ALLOWABLE LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 125,462 133,235 131,884 171,941 188,593

Kedah 53,594 51,286 51,284 46,318 47,160
Kelantan n/a n/a n/a 3,359 3,594
F.T. Labuan 3,678 3,596 3,624 2,749 2,849
Melaka 50,010 51,080 52,371 45,765 48,428
N.Sembilan 63,828 65,428 48,976 43,774 50,029
Pulau Pinang 139,725 143,946 147,443 135,320 138,610
Pahang 27,118 28,008 26,195 24,634 25,290
Perak 108,251 107,719 108,803 92,513 94,627
Perlis 2,670 2,925 2,938 2,839 3,050
Selangor 621,148 638,952 628,423 570,222 637,992
Terengganu 7,417 7,493 7,969 7,569 7,822
1,202,900 1,233,666 1,209,910 1,147,004 1,248,044
Labuan
CHEMICAL OXYGEN DEMAND (COD) :

ACTUAL LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 42,109 48,411 42,428 68,992 80,845

Kedah 15,035 15,108 14,714 15,653 15,632
F.T. Labuan 769 958 893 950 916
Melaka 16,459 15,437 18,115 16,608 16,501
N.Sembilan 19,335 20,663 18,998 20,339 16,458
Pulau Pinang 43,059 45,794 50,830 52,010 51,552
Pahang 8,880 9,022 9,197 9,013 9,263
Perak 37,264 37,897 35,443 32,817 32,052
Perlis 688 654 640 674 689
Selangor 170,399 182,729 185,341 173,659 177,165
Terengganu 1,607 1,726 1,839 2,213 2,122
355,606 378,400 378,436 393,737 404,056
Labuan

SUSPENDED SOLID (SS) :
ALLOWABLE LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 59,508 63,499 62,536 85,098 93,414

Kedah 25,814 24,326 24,222 22,437 22,807
Kelantan n/a n/a n/a 1,638 1,757
F.T. Labuan 1,609 1,567 1,581 1,375 1,424
Melaka 24,274 24,788 25,341 23,060 23,674
N.Sembilan 30,315 31,054 21,561 21,765 22,123
Pulau Pinang 67,801 69,843 71,477 67,872 69,213
Pahang 12,562 12,942 12,045 11,575 11,884
Perak 50,592 49,992 50,524 45,838 46,887
Perlis 1,277 1,418 1,424 1,378 1,483
Selangor 298,860 308,564 300,436 284,245 309,322
Terengganu 3,647 3,685 3,922 3,779 3,903
576,258 591,676 575,070 570,060 607,891
Labuan
SUSPENDED SOLID (SS) :

ACTUAL LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 17,148 19,800 15,585 27,250 31,498

Kedah 6,080 6,532 5,794 6,022 5,864
F.T. Labuan 379 557 515 518 357
Melaka 6,455 5,250 6,563 5,970 5,869
N.Sembilan 7,999 7,941 6,989 7,271 6,408
Pulau Pinang 19,196 20,790 22,683 23,208 21,193
Pahang 3,381 3,450 3,278 3,097 3,554
Perak 15,556 16,106 14,072 12,610 11,874
Perlis 324 300 265 269 260
Selangor 67,074 71,855 74,289 66,832 62,853
Terengganu 582 696 685 800 836
144,175 153,276 150,718 154,117 150,876
Labuan

OIL AND GREASE (O&G):
ALLOWABLE LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 9,721 9,522 7,460 8,510 9,341

Kedah 4,614 4,009 2,778 2,244 2,281
F.T. Labuan 257 253 229 137 142
Melaka 4,008 3,859 3,122 2,306 2,367
N.Sembilan 6,345 5,173 2,332 2,177 2,212
Pulau Pinang 12,013 12,254 8,456 6,787 6,921
Pahang 2,221 1,848 1,411 1,158 1,188
Perak 8,395 8,096 6,578 4,584 4,689
Perlis 255 238 151 138 148
Selangor 48,726 46,641 35,016 28,425 30,932
Terengganu 577 579 464 378 390
97,133 92,472 67,998 57,006 60,789
Labuan
OIL AND GREASE (O&G):

ACTUAL LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 2,300 2,753 2,408 3,518 3,788

Kedah 659 675 791 810 718
F.T. Labuan 32 40 47 66 28
Melaka 801 807 847 792 811
N.Sembilan 926 1,099 1,050 1,034 1,006
Pulau Pinang 926 1,975 2,644 2,504 2,346
Pahang 475 339 380 415 417
Perak 2,064 1,543 1,437 1,568 1,304
Perlis 36 45 53 48 44
Selangor 8,334 11,054 13,292 13,945 12,478
Terengganu 91 92 99 108 94
16,646 20,422 23,048 24,847 23,075
Labuan

AMMONIACAL NITROGEN (AMN):
ALLOWABLE LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 27,180 26,470 19,705 17,020 18,683

Kedah 12,441 10,815 7,022 4,487 4,561
F.T. Labuan 874 874 796 275 285
Melaka 10,965 10,965 8,164 4,459 4,735
N.Sembilan 17,742 17,742 5,257 3,727 4,425
Pulau Pinang 32,841 32,841 21,832 13,501 13,843
Pahang 6,145 6,145 3,582 2,315 2,377
Perak 25,215 25,215 19,616 9,168 9,377
Perlis 645 645 331 276 297
Selangor 131,293 131,293 88,373 54,974 61,864
Terengganu 1,552 1,552 1,184 756 781
266,895 264,559 175,861 111,284 121,578
Labuan
AMMONIACAL NITROGEN (AMN):

ACTUAL LOAD
Unit (Kg/Day) 2018 2019 2020 2021 2022
Johor 9,214 10,405 9,063 13,248 16,215

Kedah 2,858 3,167 2,903 3,052 3,068
F.T. Labuan 103 112 111 118 70
Melaka 3,642 3,552 3,919 3,450 3,736
N.Sembilan 4,336 4,372 3,705 3,921 3,340
Pulau Pinang 7,366 9,271 9,477 9,677 9,731
Pahang 1,878 2,007 2,013 2,005 1,824
Perak 6,392 7,132 6,954 6,862 6,657
Perlis 133 143 134 152 152
Selangor 39,297 41,068 34,309 32,968 34,428
Terengganu 382 422 424 489 494
75,600 81,651 73,011 76,115 79,891
Labuan

NO. OF ENQUIRIES AND COMPLAINTS :
GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 49,499 66,476 63,417 72,470 102,380

Kedah 22,626 26,935 31,280 32,071 36,431
Kelantan 5,642 5,652 5,833 6,907 6,449
F.T. Labuan 1,363 1,060 982 787 800
Melaka 18,518 23,978 20,915 26,599 30,842
N.Sembilan 31,460 34,110 36,273 42,828 51,037
Pulau Pinang 44,510 45,847 54,407 63,254 77,749
Pahang 13,526 14,687 16,455 18,338 22,887
Perak 49,995 51,018 48,013 51,095 62,273
Perlis 1,692 1,935 2,285 2,846 2,833
Selangor 412,807 459,219 419,377 440,960 451,574
Terengganu 7,055 7,854 10,083 9,658 10,319
658,693 738,771 709,320 767,813 855,574
Labuan
% ENQUIRIES AND COMPLAINTS TO

TOTAL CONNECTED ACCOUNT
Unit (% ) 2018 2019 2020 2021 2022
Johor 13.7% 17.5% 16.1% 16.8% 17.0%

Kedah 13.3% 15.3% 17.5% 17.5% 19.1%
Kelantan 78.0% 70.5% 72.7% 73.8% 62.7%
F.T. Labuan 22.7% 16.2% 14.4% 11.3% 10.8%
Melaka 12.6% 16.0% 13.5% 16.0% 17.6%
N.Sembilan 15.1% 15.2% 15.4% 17.6% 20.0%
Pulau Pinang 9.7% 9.6% 11.3% 12.8% 15.1%
Pahang 15.1% 15.4% 16.5% 16.3% 19.7%
Perak 15.2% 15.4% 14.3% 14.8% 17.3%
Perlis 19.4% 21.4% 24.8% 29.5% 28.1%
Selangor 20.1% 21.4% 18.9% 19.2% 18.8%
Terengganu 30.6% 32.9% 41.4% 37.9% 38.6%
17.0% 18.3% 17.1% 17.7% 18.3%
Labuan

BILLING
Unit (Nos) 2018 2019 2020 2021 2022
Johor 37,246 53,093 50,267 59,544 86,884

Kedah 12,706 16,706 18,910 20,639 26,272
Kelantan 0 0 0 374 1,365
F.T. Labuan 708 503 313 176 299
Melaka 13,724 19,212 15,855 21,409 24,680
N.Sembilan 23,678 26,766 27,861 34,639 42,595
Pulau Pinang 33,325 34,810 44,033 52,758 66,784
Pahang 7,973 8,950 9,760 11,260 14,707
Perak 33,281 33,944 29,182 32,363 42,942
Perlis 566 794 707 966 1,339
Selangor 374,600 422,083 381,474 402,488 412,169
Terengganu 1,009 1,330 1,915 1,640 3,185
538,816 618,191 580,277 638,256 723,221
Labuan
% ENQUIRIES AND COMPLAINTS TO % ENQUIRIES AND COMPLAINTS TO

TOTAL ENQUIRIES AND COMPLAINTS TOTAL CONNECTED ACCOUNT
(BILLING) (BILLING)
Unit (% ) 2018 2019 2020 2021 2022 Unit (% ) 2018 2019 2020 2021 2022
Johor 75.2% 79.9% 79.3% 82.2% 84.9% Johor 10.3% 14.0% 12.8% 13.8% 14.5%
Kedah 56.2% 62.0% 60.5% 64.4% 72.1% Kedah 7.5% 9.5% 10.6% 11.2% 13.8%
Melaka 74.1% 80.1% 75.8% 80.5% 80.0% Melaka 9.4% 12.8% 10.2% 12.9% 14.1%
Pahang 58.9% 60.9% 59.3% 61.4% 64.3% Pahang 8.9% 9.4% 9.8% 10.0% 12.6%
Perak 66.6% 66.5% 60.8% 63.3% 69.0% Perak 10.1% 10.3% 8.7% 9.4% 11.9%
Perlis 33.5% 41.0% 30.9% 33.9% 47.3% Perlis 6.5% 8.8% 7.7% 10.0% 13.3%
Pen. Malaysia & F.T. Pen. Malaysia & F.T.
81.8% 83.7% 81.8% 83.1% 84.5% 13.9% 15.3% 14.0% 14.7% 15.5%
Labuan Labuan

DESLUDGING SERVICES
Unit (Nos) 2018 2019 2020 2021 2022
Johor 8,871 9,978 9,732 9,844 11,006

Kedah 8,291 8,471 10,017 9,051 8,044
Kelantan 4,235 4,250 4,224 6,194 4,722
F.T. Labuan 512 399 511 503 379
Melaka 3,203 3,227 3,526 3,171 3,810
N.Sembilan 5,460 5,108 6,152 5,799 5,955
Pulau Pinang 5,396 4,467 4,661 4,677 5,381
Pahang 4,471 4,706 5,557 5,779 6,611
Perak 11,204 11,914 13,112 12,976 13,184
Perlis 1,085 1,088 1,477 1,802 1,407
Selangor 11,961 12,288 12,481 12,244 13,204
Terengganu 5,611 5,777 7,712 7,343 6,229
70,300 71,673 79,162 79,383 79,932
Labuan

(DESLUDGING SERVICES) (DESLUDGING SERVICES)
Unit (% ) 2018 2019 2020 2021 2022 Unit (% ) 2018 2019 2020 2021 2022
Johor 17.9% 15.0% 15.3% 13.6% 10.8% Johor 2.5% 2.6% 2.5% 2.3% 1.8%
Kedah 36.6% 31.4% 32.0% 28.2% 22.1% Kedah 4.9% 4.8% 5.6% 4.9% 4.2%
Melaka 17.3% 13.5% 16.9% 11.9% 12.4% Melaka 2.2% 2.2% 2.3% 1.9% 2.2%
Pahang 33.1% 32.0% 33.8% 31.5% 28.9% Pahang 5.0% 4.9% 5.6% 5.1% 5.7%
Perak 22.4% 23.4% 27.3% 25.4% 21.2% Perak 3.4% 3.6% 3.9% 3.8% 3.7%
Perlis 64.1% 56.2% 64.6% 63.3% 49.7% Perlis 12.5% 12.0% 16.0% 18.7% 14.0%
10.7% 9.7% 11.2% 10.3% 9.3% 1.8% 1.8% 1.9% 1.8% 1.7%
Labuan Labuan

SEWAGE TREATMENT PLANT
Unit (Nos) 2018 2019 2020 2021 2022
Johor 506 337 264 245 418

Kedah 453 395 417 320 288
Kelantan 13 0 0 5 2
F.T. Labuan 5 5 1 4 3
Melaka 565 426 356 402 300
N.Sembilan 309 271 263 180 115
Pulau Pinang 1,352 1,469 987 633 552
Pahang 436 382 361 335 345
Perak 1,572 1,087 991 684 760
Perlis 7 12 37 23 9
Selangor 2,989 2,688 4,305 3,699 3,831
8,228 7,092 8,006 6,548 6,647
Labuan

(SEWAGE TREATMENT PLANT) (SEWAGE TREATMENT PLANT)
Unit (% ) 2018 2019 2020 2021 2022 Unit (% ) 2018 2019 2020 2021 2022
Johor 1.0% 0.5% 0.4% 0.3% 0.4% Johor 0.1% 0.1% 0.1% 0.1% 0.1%
Kedah 2.0% 1.5% 1.3% 1.0% 0.8% Kedah 0.3% 0.2% 0.2% 0.2% 0.2%
Melaka 3.1% 1.8% 1.7% 1.5% 1.0% Melaka 0.4% 0.3% 0.2% 0.2% 0.2%
Pahang 3.2% 2.6% 2.2% 1.8% 1.5% Pahang 0.5% 0.4% 0.4% 0.3% 0.3%
Perak 3.1% 2.1% 2.1% 1.3% 1.2% Perak 0.5% 0.3% 0.3% 0.2% 0.2%
Perlis 0.4% 0.6% 1.6% 0.8% 0.3% Perlis 0.1% 0.1% 0.4% 0.2% 0.1%
1.2% 1.0% 1.1% 0.9% 0.8% 0.2% 0.2% 0.2% 0.2% 0.1%
Labuan Labuan

SEWER NETWORK & NETWORK PUMPING STATION
Unit (Nos) 2018 2019 2020 2021 2022
Johor 2,787 3,014 2,937 2,496 3,607

Kedah 1,044 1,201 1,685 1,689 1,445
Kelantan 4 0 0 265 222
F.T. Labuan 132 147 148 65 34
Melaka 938 955 997 1,413 1,684
N.Sembilan 1,981 1,928 1,967 2,107 2,222
Pulau Pinang 4,137 4,698 4,463 4,768 4,160
Pahang 548 590 704 886 1,004
Perak 3,691 3,825 4,494 4,751 4,781
Perlis 34 40 48 44 64
Selangor 22,708 21,654 19,729 20,534 20,605
Terengganu 242 228 119 104 243
38,246 38,280 37,291 39,122 40,071
Labuan

(SEWER NETWORK & NETWORK PUMPING STATION) (SEWER NETWORK & NETWORK PUMPING STATION)
Unit (% ) 2018 2019 2020 2021 2022 Unit (% ) 2018 2019 2020 2021 2022
Johor 5.6% 4.5% 4.6% 3.4% 3.5% Johor 0.8% 0.8% 0.7% 0.6% 0.6%
Kedah 4.6% 4.5% 5.4% 5.3% 4.0% Kedah 0.6% 0.7% 0.9% 0.9% 0.8%
Melaka 5.1% 4.0% 4.8% 5.3% 5.5% Melaka 0.6% 0.6% 0.6% 0.9% 1.0%
Pahang 4.1% 4.0% 4.3% 4.8% 4.4% Pahang 0.6% 0.6% 0.7% 0.8% 0.9%
Perak 7.4% 7.5% 9.4% 9.3% 7.7% Perak 1.1% 1.2% 1.3% 1.4% 1.3%
Perlis 2.0% 2.1% 2.1% 1.5% 2.3% Perlis 0.4% 0.4% 0.5% 0.5% 0.6%
5.8% 5.2% 5.3% 5.1% 4.7% 1.0% 0.9% 0.9% 0.9% 0.9%
Labuan Labuan

SEWER NETWORK & NETWORK PUMPING STATION
Unit (Nos) 2018 2019 2020 2021 2022
Johor 89 54 217 341 465

Kedah 132 162 251 372 382
Kelantan 1,390 1,402 1,609 69 138
F.T. Labuan 6 6 9 39 85
Melaka 88 158 181 204 368
N.Sembilan 32 37 30 103 150
Pulau Pinang 300 403 263 418 872
Pahang 98 59 73 78 220
Perak 247 248 234 321 606
Perlis 0 1 16 11 14
Selangor 549 506 1,388 1,995 1,765
Terengganu 172 499 313 553 638
3,103 3,535 4,584 4,504 5,703
Labuan

(OTHERS -POUR FLUSH, SLUDGE, OTHERS) (OTHERS -POUR FLUSH, SLUDGE, OTHERS)
Unit (% ) 2018 2019 2020 2021 2022 Unit (% ) 2018 2019 2020 2021 2022
Johor 0.2% 0.1% 0.3% 0.5% 0.5% Johor 0.0% 0.0% 0.1% 0.1% 0.1%
Kedah 0.6% 0.6% 0.8% 1.2% 1.0% Kedah 0.1% 0.1% 0.1% 0.2% 0.2%
Melaka 0.5% 0.7% 0.9% 0.8% 1.2% Melaka 0.1% 0.1% 0.1% 0.1% 0.2%
Pahang 0.7% 0.4% 0.4% 0.4% 1.0% Pahang 0.1% 0.1% 0.1% 0.1% 0.2%
Perak 0.5% 0.5% 0.5% 0.6% 1.0% Perak 0.1% 0.1% 0.1% 0.1% 0.2%
Perlis 0.0% 0.1% 0.7% 0.4% 0.5% Perlis 0.0% 0.0% 0.2% 0.1% 0.1%
0.5% 0.5% 0.6% 0.6% 0.7% 0.1% 0.1% 0.1% 0.1% 0.1%
Labuan Labuan

NO OF STAFF:
GRAND TOTAL
Unit (Nos) 2018 2019 2020 2021 2022
Johor 222 238 243 219 232

Kedah 228 228 229 225 216
Kelantan 44 45 50 43 52
F.T. Labuan 30 30 28 30 29
Melaka 176 177 181 183 170
N.Sembilan 181 174 176 180 181
Pulau Pinang 337 334 330 325 313
Pahang 146 147 140 144 143
Perak 319 318 316 313 317
Perlis 19 19 19 19 19
Selangor 1,554 1,583 1,604 1,571 1,618
Terengganu 120 119 116 120 117
3,376 3,412 3,432 3,372 3,407
Labuan
NO OF STAFF:
SEWAGE TREATMENT PLANTS & TREATMENT SERVICES
Unit (Nos) 2018 2019 2020 2021 2022
Johor 105 115 117 98 100

Kedah 107 105 105 101 99
Kelantan 8 9 9 7 9
F.T. Labuan 13 13 13 13 13
Melaka 72 73 75 77 74
N.Sembilan 108 103 103 108 107
Pulau Pinang 172 168 166 160 155
Pahang 75 75 69 72 72
Perak 136 133 133 133 130
Perlis 8 8 8 8 8
Selangor 559 578 580 578 571
1,406 1,421 1,418 1,396 1,377
Labuan

NO OF STAFF:
NETWORK SERVICES
Unit (Nos) 2018 2019 2020 2021 2022
Johor 20 25 25 25 27
Kedah 23 24 24 24 22
Kelantan 2 2 2 2 3
F.T. Labuan 2 2 2 2 2
Melaka 15 15 14 14 15
N.Sembilan 18 18 19 19 18
Pahang 13 13 13 13 13
Perak 28 25 26 26 29
Perlis 0 0 0 0 0
Selangor 119 121 120 120 120
288 291 290 290 293
Labuan
NO OF STAFF:
DESLUDGING SERVICES
Unit (Nos) 2018 2019 2020 2021 2022
Johor 41 40 44 40 42
Kedah 47 48 49 48 46
Kelantan 9 9 9 9 22
F.T. Labuan 6 6 6 6 6
Melaka 18 20 21 20 17
N.Sembilan 24 21 22 21 23
Pahang 31 32 31 32 31
Perak 65 67 66 67 68
Perlis 9 9 9 9 9
Selangor 68 69 72 69 69
373 379 387 379 392
Labuan

NO OF STAFF:
OPERATING & PLANNING
Unit (Nos) 2018 2019 2020 2021 2022
Johor 39 42 41 39 40
Kedah 42 42 42 42 40
Kelantan 11 11 11 11 11
F.T. Labuan 8 8 6 8 7
Melaka 24 23 23 24 22
N.Sembilan 24 25 25 24 25
Pahang 20 20 20 20 20
Perak 59 63 60 59 58
Perlis 2 2 2 2 2
Selangor 707 717 730 707 753
1,003 1,021 1,027 1,003 1,044
Labuan
NO OF STAFF:
REGIONAL, LABORATORY SERVICES AND
CAPITAL WORKS & REFURBISHMENT
Unit (Nos) 2018 2019 2020 2021 2022
Johor 17 16 16 17 23
Kedah 9 9 9 10 9
Kelantan 14 14 19 14 7
F.T. Labuan 1 1 1 1 1
Melaka 47 46 48 48 42
Pahang 7 7 7 7 7
Perak 31 30 31 28 32
Perlis 0 0 0 0 0
Selangor 101 98 102 97 105
306 300 310 304 301
Labuan


Water and Sewerage Fact Book 2022

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Water and Sewerage Fact Book 2022

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OVERVIEW

MEASUREMENTS & ABBREVIATIONS

WATER AND SEWERAGE STATISTICS

WATER STATISTICS Page

GDP Income RM5,209 Total

DOMESTIC CONSUMPTION PER CAPITA

29.3% 0.8% PE 16.0%

525,567 Pressure 86,653 Non

0.6% No. of STP PE

No. of Septic Tank

No. of Septic Tank PE STP: Length of CST: Length of NPS

Domestic 87.3% 0.1% Billing 84.5% NPS 4.7%

Permises 6,480 723,221

No. of Traditional PE 4,667,335 Commercial

STP & 1,377 Desludging 392

Treatment Refer to page water rates

No. of Staff: Operating & Refer to page sewerage

• Population data generated from DOSM as of 29 March 2022

DOMESTIC CONSUMPTION PER CAPITA

26.7% 0.6% PE 3.7%

93,900 Pressure 14,733 Non

Water 1.0% 8.1% No. of STP PE

No. of Septic Tank

No. of Septic Tank PE STP: Length of CST: Length of NPS

Domestic 90.2% 0.1% Billing 84.9% NPS 3.5%

No. of Traditional PE 600,586 Commercial

STP & 100 Desludging 42

No. of Staff: Operating & 1 August 2015 Refer to page sewerage

• Population data generated from DOSM as of 29 March 2023

Band 3 > 35m3 @ RM 3.00/m³

Band 1 0 – 35m3 @ RM 2.80/m3 Band 1

Current Rate Effective From : 1 August 2015

DOMESTIC CONSUMPTION PER CAPITA

46.4% 0.6% PE 22.6%

38,910 Pressure 4,366 Non

Water 0.4% 0.0% No. of STP PE

No. of Septic Tank

No. of Septic Tank PE STP: Length of CST: Length of NPS

Domestic 91.0% 0.2% Billing 72.1% NPS 4.0%

No. of Traditional PE 190,504 Commercial

STP & 99 Desludging 46

No. of Staff: Operating & 1 September 2022 Refer to page sewerage

• Population data generated from DOSM as of 29 March 2023

Band 1 0 – 20m3 @ RM 0.50/m³ As per Domestic

Band 3 > 35m3 @ RM 1.30/m³

Band 1 0 – 35m³ @ RM 1.65/m³ Band 1

Current Rate Effective From : 1 September 2022

DOMESTIC CONSUMPTION PER CAPITA

57.2% 0.4% PE 29.1%

22,391 Pressure 898 Non

Water 1.8% 9.8% No. of STP PE

No. of Septic Tank

No. of Septic Tank PE STP: Length of CST: Length of NPS

Domestic 86.7% 0.1% Billing 21.2% NPS 3.4%

No. of Traditional PE 10,291 Commercial

STP & 9 Desludging 22

No. of Staff: Operating & 1 August 2022 Refer to page sewerage

• Population data generated from DOSM as of 29 March 2023

Band 3 > 35m³ @ RM 1.42/m³

Band 1 0 – 35m³ @ RM 1.95/m³ Band 1

Current Rate Effective From : 1 August 2022

88.9% 11.1% 86 90.6% 9.4% -

DOMESTIC CONSUMPTION PER CAPITA

22.7% 0.2% 35.9%