English for International Communication and Tourism (I)

Name _______________ Registration Number ________________ Class _________

I. Fill in each blank with an appropriate word or phrase from the list below.
one-way round-trip fare (2) take takes numbered check
worry about by the way how long depends on costs run
Ticket Agent: There are several buses that will get you to UCLA. From here, you can
___take____ any bus ___numbered___ 170 to 180.
Tourist: __How long___does it take to get to UCLA from here?
Ticket Agent: It ____depends on_____ the traffic. Generally, it ___takes___ 30
minutes.
Tourist: When does the next bus leave? Do I have to wait long?
Ticket Agent: Oh, no need to ____worry about_____ that. The buses ____run____
every 5 to ten minutes.
Tourist: That’s great! ___By the way____ (= incidentally), how much is the bus
___fare____?
Ticket Agent: Let me ___check____. The ___fare___ to UCLA for a __one-way___
ticket is $1.25. It’s cheaper if you buy a ___round-trip____ ticket, which
____costs____ just $2.
II. Fill in each blank with an appropriate phrase or word from the list below.
trade fair adjusting in your dreams tired recover from off
internationally suffering zone clients flight common
Grace: Hey, Douglas! You look so ___tired___! How was your trip?
Douglas: Well, it was good actually. The meeting went well, but I am __suffering__
from jet lag.
Grace: It is very ___common_____ to get jet lag after traveling __internationally___.
Douglas: I flew from Taiwan to Tokyo for a ____trade fair____ and then took a
____flight__ to New York to visit our ___clients__.
Grace: That’s a lot of traveling.
Douglas: The worst thing was ___adjusting___ to the local time. I feel like I have a
never-ending headache.
Grace: I can imagine. Some experts say it takes a full day to ___recover from_____
each time ____zone____ you cross.
Douglas: Wow! I am going to need a full week ___off____ then.
Grace: Too bad that could only happen ___in your dreams___.

III. Fill in each blank with an appropriate phrase or word from the list below.
by any chance doing some sightseeing first visit conference

1
unlimited next to plenty purchase a daily pass
key-note speakers off helpful
Hotel Receptionist: Good morning, ma’am. May I help you?
Jane: Hi, there. I do have some questions since this is actually my
___first visit_____ to New York.
Hotel Receptionist: How exciting! Welcome to New York.
Jane: I’m here for a ____conference___. I am one of the ___key-note speakers__. I
have a day ___off___. I’m thinking about __doing some sightseeing__ in the city.
Hotel Receptionist: There is ____plenty_____ (= a lot) to do in New York, and the
subway gets you almost anywhere.
Jane: That’s good to know. Is there a subway station in the neighborhood __by any
chance____?
Hotel Receptionist: You’re very lucky. The subway station is right ___next to_____
the hotel. You may ____purchase a daily pass______. It allows you
____unlimited_______ rides on the subway for the whole day.
Jane: Great. Thanks. You’ve been very ____helpful_____.
IV. Fill in each of the following blanks with an appropriate phrase or word chosen
from the list below.
extra making a decision make an appointment useful regarding
have preference for budget research utilities key points
income investigate safe and comfortable include lease
deposit to prepare neighborhood keep in mind determine
You are going to hear a presentation. The presentation is about some information
___regarding__ (= about) apartment rental. When it comes to apartment hunting, it
is important that you find a place which not only makes you feel
__safe and comfortable___, but also one with a monthly rent that fits into your
___budget____. So, spending a little ___extra___ time doing ___research______ on
housing before ___making a decision_____ is necessary. Today, I am here to quickly
walk you through some ___key points____ about renting an apartment.
First of all, ____determine____ a budget for how much you are able to spend a
month on rent. ___Keep in mind______ (= remember) that many landlords ___have
preference for_____ those who spend no more than 25% of the total monthly
____income____ for the rent. Always remember ___to prepare_____ a list of
questions to ask the apartment owner. On your list, the questions should
_____include_____ pets, ____utilities______, laundry, and security __deposit____.
__Make an appointment_____ with the landlord to see the ___neighborhood_____
and living ___conditions__________. Before you sign the ____lease____, make sure

2
you ____investigate_____ the apartment thoroughly. I hope you find the
information ___useful______ when going through apartment hunting next time.
V. Fill in each blank with an appropriate phrase or word from the list below.
a TV commercial prevent infection in advance prior to clinic
purpose immunity required vaccine get a shot
recommended sponsored by outbreak suppliers
schedule illustrate impressed information
Jessica: I learned from ___a TV commercial__ that one should find out __in
advance_ whether any specific vaccination is ___recommended______ before
traveling to a foreign country. Do you know anything about this?
Douglas: The TV commercial you mentioned is actually ___sponsored by_____ the
Department of Health. The ____purpose_______ (= objective) of receiving such
vaccines is to ____prevent infection______.
Jessica: Right, that makes sense. Tell me more.
Douglas: Let me __illustrate____ (= give an example). If you plan to travel to Africa
and tropical South America, the ___required vaccine_____ by International Health
Regulations is the Yellow Fever vaccination.
Jessica: Wow, I’m ____impressed_____! You know so much about this. Where do I
gain more ___information_____ on travel vaccination?
Douglas: well, a travel medicine ____clinic____ will do. If you are flying out to
another country, you’d better ___schedule___ a visit to see a doctor there four to six
weeks ___prior to____ your trip, since the ___immunity____ (= the power to keep
yourself from being affected by a disease) takes time to build up in your body.
Jessica: Thanks. The information really helps. I’m leaving for Thailand next week to
visit some of our material ___suppliers______. I heard about an ___outbreak__ of
Dengue Fever in the country.
Douglas: If that’s the case, I suggest you make an appointment and _get a shot__.
VI. Fill in each blank with an appropriate phrase or word from the list below.
make sure come along personal belongings plus suggest
at all times reminder valid afford maturity tips
itinerary cut down on problem-solving skills rite of passage
traveling independently why starting point
David: For many young people, backpacking is considered a ____rite of passage___
(= an act that is a symbol of an important change in someone’ life) and a proof of
___maturity______.
Carrie: Tell me about it. ___Traveling independently____ in a foreign country
requires courage and ambition, ___plus____ (= besides) the ___problem-solving

3
skills___ to make it happen.
David: That’s why I am planning a backpacking trip through Europe in summer.
Maybe I’ll plan a train ___itinerary____. Do you want to __come along______?
Carrie: Seriously? That sounds fun! What should we start with?
David: Well, getting a nice backpack will be a good ___starting point__.
Carrie: That makes sense, especially when our ___personal belongings____ are all
strapped to our backs.
David: Exactly, and that’s ____why____ we also need to pack light.
Carrie: How about accommodation? Living in hotels ____at all times____ might be
far too expensive, and I’m not sure whether I can ___afford______________ that.
David: A youth hostel might help us ____cut down on_____ (= reduce the amount
of) accommodations. I ___suggest__________ we buy a book about backpacking in
Europe for more information.
Carrie: That’s a good idea! ____Tips________ from the book might help us save
money and time for traveling.
David: One more thing, ___make sure___ you have a __valid_ (= acceptable by the
law) passport.
Carrie: You really know what you’re doing! Thanks for the ____reminder______ (=
something that causes you to remember or think about something).
Laptop
Devices
Allowed
Takeoff
Terminated
Seatbelt
prior to

4
-English for International Communication and Tourism (II)
Name ___________ Registration number ________________ Class __________
I. Fill in each blank with an appropriate word/phrase from the list below.
total depend on sightseeing destination cash
fare make sure typical terrific humid
around change on time owe
agree meter think of otherwise
Cab Driver: Good morning. What’s your _____destination___________?
Passenger: The International Airport, please. How much will be the ___fare____?
Cab Driver: It ___depends on______ the meter, but I think it will be
___around______ NT$900.
Passenger: Thank you. I just want to ___make sure____________ I have enough
___cash_________ to pay you.
Cab Driver: I understand. Are you visiting friends here?
Passenger: I came here for ____sightseeing______________.
Cab Driver: What do you ___think of_______ Taiwan?
Passenger: Well, the food is ____terrific______. But it’s just too hot here.
Cab Driver: Yeah, that’s a ____typical_____________ Taiwanese summer—hot and
___humid______. ____Otherwise____________, Taiwan is such a great place.
Passenger: I ___agree___________.
Cab Driver: Here we are. The International Airport.
Passenger: Right ___on time______. How much do I _____owe________ you?
Cab Driver: The ____total_______ is NT$975 based on the ____meter____________.
Passenger: Here’s NT$1000. Keep the ____change___________.
II. Fill in each blank with an appropriate word or phrase from the list below.
earliest make sure book fee prefer one-way
economy charged change decide departing
Booking clerk: First-class or ___economy_____________?
Tourist: First-class.
Book Clerk: There are three trains _____departing_____________ for Seattle in the
morning. Which would you __prefer____________?
Tourist: The _____earliest__________ time, please.
Booking Clerk: Okay. Do you want a ___one-way____ ticket or a round-trip ticket?
Tourist: Round-trip. I’m planning to come back next Thursday or Friday, but I am not
sure which yet. What should I do?
Booking Clerk: Well, I can ___book__________ you a round-trip ticket with a return
next Thursday. If you _____decide__________ that you don’t want to come back

5
then, you can ___change__________ your ticket at Seattle’s Main Station. Of course,
____make sure___________ you do it before the train leaves. If you do change your
ticket, you’ll be ____charged______ a $1 change ____fee________.
III. Fill in each of the following blanks with an appropriate word or phrase.
take care of right away out of supplies
turn on problem complain housekeeping
apologize extra satisfactory anything else
F: Front-desk clerk L: Lisa
F: Hello. This is the front desk. How can I help you?
L: Hi. This is Lisa Thomas in room 309. I’m calling to _____complain___________
about the state of my room.
F: I’m sorry that your room isn’t __satisfactory___. Could you please tell me what’s
wrong.
L: Well, it seems that someone forgot to stock my bathroom __supplies________.
There is no soap by the sink, and I’m ____out of___________ toilet paper.
F: I ____apologize____ for that. I’ll send someone from ___housekeeping_______
to your room ___right away______ (= immediately; at once; in no time).
L: Thank you. Will someone please bring me an ___extra_____ bath towel, too?
F: Sure thing. Is there ___anything else______________ that you need?
L: Yes, The hairdryer won’t ___turn on_________, so I need a different one.
F: No ___problem____. Housekeeping will ___take care of______ that as well.
IV. Fill in each blank with an appropriate word or phrase from the list below.
proceed passengers boarding landed
divert do our best regret because of
possible destination inform departure
1. Good evening, ___passengers______ of flight BR21 to Seattle. The flight has
___landed________, and the ___departure/boarding_______ gate has been
changed to D7. Please _____proceed______ to Gate D7. We should be
____boarding_______ in half an hour.
2. We are sorry to ____inform___ you that ___because of/due to/owing to____
weather conditions in Singapore, we have to ____divert______________ our
flight to Bangkok international Airport. We ___regret/apologize for____ the
inconvenience, and we will __do our best_____ to help you reach your final
___destination______ as quickly as ___possible/we can______.
V. Fill in each blank with a correct word or phrase from the list below.
passengers patience delayed attention
on account of senior disabled boarding proceed

6
 as soon as possible regret inform departure
3. May I have your _____attention_____, please. China Airlines flight CI0061 to
Hong Kong is now ready for ___boarding_____. ___Passengers___ with small
children, ____disabled___ passengers, and ___senior___ citizens, please
____proceed______ to the ____boarding______ gate now.
4. Ladies and gentlemen: ___Because of____ weather conditions, all flights to
Hong Kong will be ___delayed______. We truly ____regret/apologize for___
the inconvenience. Thank you for your cooperation and ___patience___. We
will ___inform___ you of the new ___departure__ time __as soon as possible_.
VI. Fill in each blank with a correct word or phrase chosen from the list below.
cancelled crew altitude attention passengers (2)
boarding (2) counter transferred proceed landing reassigned
5. May I have your __attention_____, please. British Airways flight number BA123
to London is now ___cancelled___. All __passengers____ will be
___transferred___ to flight BA127, leaving at 9:30 p.m. All __passengers____
should go to the main ____counter___ to have their seats ___reassigned____
and then ___proceed______ to Gate A60 for __boarding_______.
6. Ladies and gentlemen, this is Captain Douglas speaking. We will be
__landing_______ at New Bangkok International Airport in 15 minutes. Our
current __altitude_____ is 7,000 feet. The ___local________ time is 9:30 p.m.
All the ___crew____ members and I thank you for flying with us.
VII. Fill in each blank with a correct word or phrase from the list below.
on behalf of baggage upright aboard expected
taking off fastened be sure arrival flight time
7. This is flight attendant Jessica Lee. __On behalf of_______ Sky Airlines, I welcome
you ___aboard____________ flight SK212 from Tokyo to New York City. The
__flight time______ today is 12 hours and 10 minutes. Our
___expected__________ time of ____arrival________________ is 10:20 a.m.
local time, March 1. We will be __taking off__________________ soon. Please
__make sure/be sure_______ that your hand ___baggage_______ is safely stored,
your seat belt is __fastened_____, and your seatback is ____upright__.
I. Fill in each blank with a correct word or phrase from the list below.
menu seatbacks serving turbulence choices
turning on noodles remain pocket upright switched off
Captain: (Announcement) Ladies and gentlemen, this is your captain. We are
experiencing a ___turbulence______, so I’m ___turning on/switching on_____ the
seat belt light. Please return to your seats and ___remain______ seated until it is

7
___turned off/switched off__________.
We will be ____serving_____ lunch in a few minutes. Toady’s meal ____choices__
are fried rice with pork and fried ____noodles___ with beef. There’s a
__menu_____ in the _____pocket__ in front of your seat. We ask that you please
return to your seats and put your ___seatbacks__ in the ____upright___ position.
II. Fill in each blank with a correct word or phrase chosen form the list below.
pleasure refer to (2) duty-free available entertainment
which items brochure latest programs (2) adjust
interested detailed buttons pocket remote control
channels adjust magazine in front of
(1) For your in-flight ___entertainment______, it is our __pleasure_____ to present
the __latest___ motion pictures and other ___programs__. Please __refer to__
our entertainment ___brochure____ for ___detailed______ information.
(2) We will start selling ___duty-free_____ goods now. Please __refer to____ the in-
flight magazine in the pocket ____in front of_____ your seat for a list of
___available__ duty-free items. We accept VISA and MasterCard,
___as well as____ U.S. dollars and euros. Please tell the flight attendant
____which items____ you are ___interested_____________ in.
(3) Let me show you how to use it. Just push the “up” and “down”
___buttons____________ on your __remote control_______________ to switch
___channels____________ and ___adjust_________ the volume. You can find
more information about the ___programs_______ in our inflight
__magazine_______, which is in the seat __pocket________ in front of you.
(4) The use of ___laptop_________ computers and other electronic
___devices________ is ___allowed__________ (= permit) once the plane is
flying in the air after ___takeoff/taking off________ for 15 minutes; however,
use must be __terminated__________ (= end) once the __seatbelt_______ sign
has been turned on ___prior to____________ (= before) landing.
The time when passengers can board the plane is known as boarding time.
The time when the plane leaves the gate of the airport is known as/referred to as
departure time.
Boarding time is followed by departure time.

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 9

English for International Communication and Tourism (III)

Name ______________ Registration Number _______________ Class ___________
I. Fill in each blank with an appropriate word or phrase from the list below.
fees a target for pickpockets account exchange some currency
overseas withdraw emergencies worth of
recommend currency
Kevin: Now that I know what to bring, could you answer some questions
about money?
Travel agent: Sure thing.
Kevin: Will I be able to _____withdraw_____________ cash from my bank
_____account__________ while in Thailand?
Travel agent: You should be able to use your ATM in that country. However, I
would ___exchange some currency__________ at the airport, just in case.
Kevin: How much would you ____recommend_________ I carry with me?
Travel agent: If I ____were_________ (be) you, I would have at least US$400
___worth of_________ Baht, the Thai ____currency______________.
Kevin: What about my credit cards? Will they work over there?
Travel agent: Yes, they should be fine. You will likely have to pay ____fees___
for using them ____overseas__________ (= abroad), though.
Kevin: Maybe I’ll just save them for ___emergencies______________ then.
Travel agent: Good idea. And remember to be careful when taking out your
wallet so you don’t become __a target for pickpockets_____________.
Kevin: That’s good advice!
II. Fill in each blank with an appropriate word or phrase from the list below.
A return ticket: UK a ticket for travel to a place and back again; US a ticket for the
return part of a journey:
fully booked available a flight reservation depart waiting/standby
passengers recommend round-trip standby one-way
Virginia wants to reserve online tickets for her vacation
C: Customer service representative V: Virginia
C: Thank you for calling China Airlines. How can I help you?
V: Hello. I need to make ____a flight reservation________________.
C: Where will you _______depart___________ from and travel to, Ms. Wang?
V: From Hong Kong to Sydney.
C: Will this be ___one-way________ or return (= round-trip)?
V: I need a ___round-trip___ ticket. I’d like to leave on May 1st and return on the 11th.

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 10

C: Unfortunately, all flights between Sydney and Hong Kong are ___fully booked___
on the 11th. But there are seats __available_ on the 12th. Would that work for you?
V: Could I reserve the 12th and be placed on ____standby_______ on the 11th?
C: I wouldn’t ____recommend_______ it. There are already several
___passengers___ on the ___waiting_________ list for that flight.
V: OK. I’ll just plan to leave on the 12th then.
III. Fill in each blank with an appropriate word or phrase from the list below.
party cheaper no problem range vary alone
membership program discounts depending on/according to
Front-desk clerk: Hilton Hotel. Angela speaking. How can I help you?
Cindy: Hi, I spoke to you earlier, and I forgot to ask about room prices.
Front-desk clerk: ___No problem_______________. Our rates
____vary____________ (= change) depending on the season, so when are you
planning to stay here?
Cindy: Mid-August.
Front-desk clerk: How many people will be in your _____party__________?
Cindy: I’ll be traveling ____alone___________.
Front-desk clerk: All right. Would you like to know the price of a single room or a
suite?
Cindy: Could you tell me both?
Front-desk clerk: Sure. The single room is _____cheaper____. It costs around NT$
4000 a night. Our suites ____range_____ between NT$ 6000 and NT& 8000 a night
___depending on/according to________ their size.
Cindy: That’s more than I wanted to spend. Do you offer any ___discounts_____?
Front-desk clerk: If you join our _membership program_, you’ll get 5% off your room.
Cindy: I’ll have to think about it.

IV. Fill in each blank with an appropriate word or phrase from the list below.
conference divide presentation handle prefer Banquet Office
rate required equipment book my pleasure contact
will there be anything else projector clients interpreter
ballroom simultaneous translation extra arrange/provide
Arranging a Large-Scale Conference
Receptionist: Good morning, sir. May I help you?
Guest: Yes. I’m a guest in the hotel, and I want to make a ____presentation_____ of
new products to my _____clients_____________ next Tuesday. I am expecting

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 11

around 200 people to attend the conference. Do you have a

_____conference______ room for that many people?
Receptionist: Yes, sir. Our ____ballroom_______ on the nineteenth floor can
____handle____ up to 500 guests. We can ____divide____ it into smaller meeting
rooms as well. Or would you _____prefer______ a theater-style meeting room?
Guest: A theater-style meeting room would be fine.
Receptionist: _____Will there be anything else___________________, sir?
Guest: I want to show some videos, too.
Receptionist: That’s no problem. We will ____arrange__________ everything for you
—a built in screen, an overhead ____projector_____________, a laser printer,
microphones, a digital video camera.
Receptionist: What about simultaneous translators?
Guest: Yes, we have three professional ____interpreters_________________ who do
____simultaneous translation/interpretation_______________________.
Guest: Good. What’s the conference room _____rate_______________?
Receptionist: it’s $ 250 per hour. We provide all the ____required equipment_____
for free. The interpreter is ____extra______________ and costs $ 150 per hour.
Guest: I see. Where do I _____book_____ (= reserve) the conference room?
Receptionist: You need to go to our ___Banquet Office_________, which is on the
second floor. After you make the booking, our banquet manager will
______contact_____________ you for details.
Guest: Thank you very much.
Receptionist: _____My pleasure__________, sir.
V. Fill in each blank with an appropriate word or phrase from the list below.
city tour last-minute generally speaking spend more time
cancel the reservation message appreciate book decided
Hi, Virginia, this is Douglas Ho. I’m calling to thank for arranging my trip to Vietnam
and Singapore. ____Generally speaking_________, the itinerary looks good to me.
However, after discussing this trip with my friend in Singapore, we have
_____decided___ not to go to Bintan because we would like to __spend more time_
in Singapore. I’m wondering if it is possible for you to arrange a ____city tour___ of
Singapore on June 1st in the afternoon. I would like to __cancel the reservation__ at
Bintan Pearl Beach Resort and ____book____________ a hotel in downtown
Singapore instead.
I hope these ____last-minute______________ changes do not create too much
trouble. Thanks a lot. I truly ____appreciate____________ your help. Give me a call
when you get this ____message____________. Talk later!

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 12

VI. Fill in each blank with a correct word or phrase chosen from the list below.
devices nonsmoking fasten prohibited flight
position refrain landing in cash passengers
quarantine proceed transferred on sale protect
ultraviolet brand seller recommend payment apply
(1) For safety reasons, the use of personal electronic _____devices__________ is
_____prohibited_________________ (= banned; forbidden; not allowed) during
takeoff and ____landing_______________. Since this is a ___non-smoking___
flight, you are kindly asked to ___restrain_____ from smoking anywhere aboard
the aircraft. Thank you for your cooperation. Now, please ____fasten___ your
seat belts and put your seats in the upright ____position______________. We
hope you have a pleasant ____flight___________.
(2) ___Passengers__________ who are bringing in animals or plants should
_____proceed_________ to the _____quarantine______ counter before
entering the customs inspection area.
(3) Salesclerk: When you leave the country, take this tax refund form and the jacket
you just bought to the ____customs__________ office at the airport to
____apply_________ for a refund.
Customer: I see. How is _____payment___________ made?
Salesclerk: You can get the refund ____in cash____________ or have it
____transferred_____________ to your credit card account.
(4) Customer: I am not looking for any particular _____brand________, but I prefer
a foundation with sun protection.
Salesclerk: Then I ____recommend____________ you try this new product from
Dior. It’s a great foundation and also ___protects____________ you from
___ultraviolet____________ rays. It’s been our best ____seller___________
this month, and it’s ____on sale____________ just in time for summer.
Notes
*** An ATM card is a special plastic card given to you by a bank that allows
you to take money out of your bank account using a cash machine. (用於自動
提款機的)自動提款卡.
*** Currency is the money that is used in a particular country at a particular time.
貨幣 foreign currency 外幣
Take some foreign currency with you to pay fees for services and
fares.
*** Thieves broke the shop window and carried off jewelry worth
thousands of pounds.

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 13

The country exports goods worth $600 million per year.

*** $4 million worth of souvenirs and gift items have been produced
for the event.已為這次活動製作了價值 400 萬美元的紀念品和禮品。
When someone is on standby, they are waiting for a seat that might
become available just before a flight.
If you are on standby to travel by plane, you are on a list of people
who may be allowed to board the plane if seats are available.
The flight is full, but I can put you on the waiting list in case
someone cancels.
There are no more places available for that session, but I can put
you on a waiting list.
The flight is sold out, but we can put/place you on standby.
If you are on standby, you are ready to get on a plane if there is a
seat left when it is about to take off.

Other airlines said that they would accept passengers on standby.

Quarantine is a period of time during which an animal or person that
might have a disease is kept away from other people or animals so
that the disease cannot spread 隔離檢疫期
The horse had to spend several months in quarantine when it reached
Britain. 那匹馬到達英國後要進行幾個月的隔離檢疫。
Quarantine refers to the situation of being kept away from others to
prevent a disease from spreading.
Customs refer to the place at a port, airport, or border where
travelers' bags are looked at to find out if any goods are being
carried illegally. 海關
to go through customs 通過海關
Customs refer to the place at an airport, border etc., where
government officers collect customs on goods and look for things that
people are trying to bring into a country illegally.
Immigration refers to the process of examining your passport and
other documents to make certain that you can be allowed to enter the
country, or the place where this is done.
移民局入境檢查；移民局入境檢查處
After you've been through immigration, you can go and get your
luggage.
通過移民局入境檢查之後，你就可以去取行李了。

13