-English for International Communication and Tourism (II)

Name ___________ Registration number ________________ Class __________

I. Fill in each blank with an appropriate word/phrase from the list below.
total depend on sightseeing destination cash
fare make sure typical terrific humid
around change on time owe
agree meter think of otherwise
Cab Driver: Good morning. What’s your _____destination___________?
Passenger: The International Airport, please. How much will be the ___fare____?
Cab Driver: It ___depends on______ the meter, but I think it will be
___around______ NT$900.
Passenger: Thank you. I just want to ___make sure____________ I have enough
___cash_________ to pay you.
Cab Driver: I understand. Are you visiting friends here?
Passenger: I came here for ____sightseeing______________.
Cab Driver: What do you ___think of_______ Taiwan?
Passenger: Well, the food is ____terrific______. But it’s just too hot here.
Cab Driver: Yeah, that’s a ____typical_____________ Taiwanese summer—hot and
___humid______. ____Otherwise____________, Taiwan is such a great place.
Passenger: I ___agree___________.
Cab Driver: Here we are. The International Airport.
Passenger: Right ___on time______. How much do I _____owe________ you?
Cab Driver: The ____total_______ is NT$975 based on the ____meter____________.
Passenger: Here’s NT$1000. Keep the ____change___________.
II. Fill in each blank with an appropriate word or phrase from the list below.
earliest make sure book fee prefer one-way
economy charged change decide departing
Booking clerk: First-class or ___economy_____________?
Tourist: First-class.
Book Clerk: There are three trains _____departing_____________ for Seattle in the
morning. Which would you __prefer____________?
Tourist: The _____earliest__________ time, please.
Booking Clerk: Okay. Do you want a ___one-way____ ticket or a round-trip ticket?
Tourist: Round-trip. I’m planning to come back next Thursday or Friday, but I am not
sure which yet. What should I do?
Booking Clerk: Well, I can ___book__________ you a round-trip ticket with a return
next Thursday. If you _____decide__________ that you don’t want to come back

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then, you can ___change__________ your ticket at Seattle’s Main Station. Of course,
____make sure___________ you do it before the train leaves. If you do change your
ticket, you’ll be ____charged______ a $1 change ____fee________.
III. Fill in each of the following blanks with an appropriate word or phrase.
take care of right away out of supplies
turn on problem complain housekeeping
apologize extra satisfactory anything else
F: Front-desk clerk L: Lisa
F: Hello. This is the front desk. How can I help you?
L: Hi. This is Lisa Thomas in room 309. I’m calling to _____complain___________
about the state of my room.
F: I’m sorry that your room isn’t __satisfactory___. Could you please tell me what’s
wrong.
L: Well, it seems that someone forgot to stock my bathroom __supplies________.
There is no soap by the sink, and I’m ____out of_____________ toilet paper.
F: I ____apologize____ for that. I’ll send someone from ___housekeeping_______ to
your room ___right away______ (= immediately; at once; in no time).
L: Thank you. Will someone please bring me an ___extra_____ bath towel, too?
F: Sure thing. Is there ___anything else______________ that you need?
L: Yes, The hairdryer won’t ___turn on_________, so I need a different one.
F: No ___problem____. Housekeeping will ___take care of______ that as well.
IV. Fill in each blank with an appropriate word or phrase from the list below.
proceed passengers boarding landed
divert do our best regret because of
possible destination inform departure
1. Good evening, ___passengers______ of flight BR21 to Seattle. The flight has
___landed________, and the ___departure/boarding_______ gate has been
changed to D7. Please _____proceed______ to Gate D7. We should be
____boarding_______ in half an hour.
2. We are sorry to ____inform___ you that ___because of/due to/owing to____
weather conditions in Singapore, we have to ____divert______________ our
flight to Bangkok international Airport. We ___regret/apologize for____ the
inconvenience, and we will __do our best_____ to help you reach your final
___destination______ as quickly as ___possible/we can______.
V. Fill in each blank with a correct word or phrase from the list below.
passengers patience delayed attention
on account of senior disabled boarding proceed

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 as soon as possible regret inform departure
3. May I have your _____attention_____, please. China Airlines flight CI0061 to
Hong Kong is now ready for ___boarding_____. ___Passengers___ with small
children, ____disabled___ passengers, and ___senior___ citizens, please
____proceed______ to the ____boarding______ gate now.
4. Ladies and gentlemen: ___Because of____ weather conditions, all flights to
Hong Kong will be ___delayed______. We truly ____regret/apologize for___
the inconvenience. Thank you for your cooperation and ___patience___. We
will ___inform___ you of the new ___departure__ time __as soon as possible_.
VI. Fill in each blank with a correct word or phrase chosen from the list below.
cancelled crew altitude attention passengers (2)
boarding (2) counter transferred proceed landing reassigned
5. May I have your __attention_____, please. British Airways flight number BA123
to London is now ___cancelled___. All __passengers____ will be
___transferred___ to flight BA127, leaving at 9:30 p.m. All __passengers____
should go to the main ____counter___ to have their seats ___reassigned____
and then ___proceed______ to Gate A60 for __boarding_______.
6. Ladies and gentlemen, this is Captain Douglas speaking. We will be
__landing_______ at New Bangkok International Airport in 15 minutes. Our
current __altitude_____ is 7,000 feet. The ___local________ time is 9:30 p.m.
All the ___crew____ members and I thank you for flying with us.
VII. Fill in each blank with a correct word or phrase from the list below.
on behalf of baggage upright aboard expected
taking off fastened be sure arrival flight time
7. This is flight attendant Jessica Lee. __On behalf of_______ Sky Airlines, I welcome
you ___aboard____________ flight SK212 from Tokyo to New York City. The
__flight time______ today is 12 hours and 10 minutes. Our
___expected__________ time of ____arrival________________ is 10:20 a.m. local
time, March 1. We will be __taking off__________________ soon. Please __make
sure/be sure_______ that your hand ___baggage_______ is safely stored, your
seat belt is __fastened_____, and your seatback is ____upright__.
I. Fill in each blank with a correct word or phrase from the list below.
menu seatbacks serving turbulence choices
turning on noodles remain pocket upright switched off
Captain: (Announcement) Ladies and gentlemen, this is your captain. We are
experiencing a ___turbulence______, so I’m ___turning on/switching on_____ the
seat belt light. Please return to your seats and ___remain______ seated until it is

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___turned off/switched off__________.
We will be ____serving_____ lunch in a few minutes. Toady’s meal ____choices__
are fried rice with pork and fried ____noodles___ with beef. There’s a __menu_____
in the _____pocket__ in front of your seat. We ask that you please return to your
seats and put your ___seatbacks__ in the ____upright___ position.
II. Fill in each blank with a correct word or phrase chosen form the list below.
pleasure refer to (2) duty-free available entertainment
which items brochure latest programs (2) adjust
interested detailed buttons pocket remote control
channels adjust magazine in front of
(1) For your in-flight ___entertainment______, it is our __pleasure_____ to present
the __latest___ motion pictures and other ___programs__. Please __refer to__
our entertainment ___brochure____ for ___detailed______ information.
(2) We will start selling ___duty-free_____ goods now. Please __refer to____ the in-
flight magazine in the pocket ____in front of_____ your seat for a list of
___available__ duty-free items. We accept VISA and MasterCard,
___as well as____ U.S. dollars and euros. Please tell the flight attendant
____which items____ you are ___interested_____________ in.
(3) Let me show you how to use it. Just push the “up” and “down”
___buttons____________ on your __remote control_______________ to switch
___channels____________ and ___adjust_________ the volume. You can find
more information about the ___programs_______ in our inflight
__magazine_______, which is in the seat __pocket________ in front of you.
(4) The use of ___laptop_________ computers and other electronic
___devices________ is ___allowed__________ (= permit) once the plane is flying
in the air after ___takeoff/taking off________ for 15 minutes; however, use must
be __terminated__________ (= end) once the __seatbelt_______ sign has been
turned on ___prior to____________ (= before) landing.
The time when passengers can board the plane is known as boarding time.
The time when the plane leaves the gate of the airport is known as/referred to as
departure time.
Boarding time is followed by departure time.