ACCOUNT NUMBER BILL REFERENCE

00591834 05168221

HELLO JADE,
HERE IS YOUR
Ms Jade Marks
104 Primrose Way
STATEMENT
Chestfield
Whitstable
Kent
CT5 3QN

Created On Supply Address

06 Aug 2023 104 PRIMROSE WAY, CHESTFIELD, WHITSTABLE, KENT, CT5
3QN

ESTIMATED
ANNUAL COST
Your estimated annual cost over the next 12
ACCOUNT
BALANCE £0.00
months is: In Credit
£1,241.00 * You are making regular fixed Direct Debit payments. If
06 Jul 2023 - 05 Aug 2024 your account is in debit you can increase your monthly
*This estimated cost is based on your payments via your online account.
estimated annual usage (which you can find
on page two) and your tariff rates including
VAT. If your current contract ends and you
don’t renew or switch, you’ll be placed on our
standard variable tariff. Actual billing will vary BALANCE
depending on your energy usage. BREAKDOWN
Your charges this month and all the details of your tariff
for the period of 06 Jul 2023 - 05 Aug 2023
PAY LESS? Balance at your last statement -£285.66
Payment received 19 Jul 2023 +£285.66
You’re already on our best-value electricity
Balance Brought Forward +£0.00
tariff, but we’ll be sure to let you know if this
New Charges (included in this statement) -£123.52
changes.
You’re on our lowest-priced tariff for gas, but New Account Balance -£123.52
if that changes we'll be sure to make you
aware.
You may be subject to a termination fee if you
switch more than 42 days before the end of
your contract.
If you are on a tariff that is due to end in the next 12 months,
we're required to work on the basis that you'll move onto our
standard variable tariff (So Out Of Contract) when your
current tariff ends, meaning that if your current tariff ends in
the next three months, our calculation has you spending three
months on your existing tariff and the next nine on our So Out
of Contract tariff.

Visit us at Call us on Registered in England and Wales So Energy Trading Limited Page
so.energy 0330 111 5050 No. 09263295 / VAT No. 218 4029 24 107 Power Road, London W4 5PY 1 of 3
 ACCOUNT NUMBER BILL REFERENCE
00591834 05168221

DOWN TO THE
FINER DETAILS
ELECTRICITY Prices do not
ELECTRICITY S 01
18 0003
801
4622
100
972
include VAT unless
TARIFF otherwise stated. CHARGES
Tariff Name So Flex Variable - Electricity - 1 Rate Meter Serial Number Meter Point Administration Number(MPAN)
53J2876543 1800034622972
Product Type Variable Rate
Payment Method Monthly Direct Debit SO FLEX VARIABLE -
Unit Rate 27.8381p/kWh ELECTRICITY - 1 RATE
Standing Charge 36.11p/day(£131.80/year) 06 Jul 2023 - 05 Aug 2023
Tariff End Date - Meter Readings
Price Guaranteed Until - 06 Jul 2023 54274.0 Opening
Early Exit Fee £0.00 per fuel (inc VAT) 05 Aug 2023 54932.9 Estimate
Estimated Annual Usage 7,248kWh
Energy Used 658.9 kWh @ 27.8381 £90.99
GAS Prices do not
include VAT unless
Standing Charge (31 days @ 36.1100 p/day) £11.19
TARIFF otherwise stated.
Tariff Name So Flex Variable - Gas Total Electricity Charges £102.18
Product Type Variable Rate
Payment Method Monthly Direct Debit
GAS
Unit Rate 6.9714p/kWh
CHARGES
Standing Charge 25.92p/day(£94.61/year) Meter Serial Number Meter Point Reference Number(MPRN)
Tariff End Date - G1VX9693124455 9531238027
Price Guaranteed Until - SO FLEX VARIABLE - GAS
Early Exit Fee £0.00 per fuel (inc VAT)
06 Jul 2023 - 05 Aug 2023
Estimated Annual Usage 3,671kWh
Meter Readings

YOUR GAS USAGE 06 Jul 2023 3707.0 Opening

CALCULATION 05 Aug 2023 3733.9 Estimate
Units Consumed (Cubic Metres) Consumption 26.9 m3
x Volume Correction (for temperature and pressure)
x Calorific Value (energy in each m3 of gas) Energy Used* 301.8 kWh @ 6.9714 £7.42
÷ 3.6 (convert from joules)
= Usage (in kWh) Standing Charge (31 days @ 25.9200 p/day) £8.04
This month: 26.9 x 1.02264 x 39.5 ÷ 3.6 = 301.8

For more information on how we calculate charges, please see

Total Gas Charges £15.46
the help section of our site: How are my charges calculated?

Subtotal of charges £117.64

VAT @ 5% on £117.64 £5.88

TOTAL CHARGES £123.52

Visit us at Call us on Registered in England and Wales So Energy Trading Limited Page
so.energy 0330 111 5050 No. 09263295 / VAT No. 218 4029 24 107 Power Road, London W4 5PY 2 of 3
 ACCOUNT NUMBER BILL REFERENCE
00591834 05168221

HOW ELSE CAN

SUBMIT METER
READINGS
To ensure your statements are accurate,
please submit meter readings via your
online account or by contacting us (this
doesn’t apply if you have smart meters
that send readings automatically).
WE HELP?
GET IN TOUCH
If you can't find what you're looking for, you can call us on 0330
1115050 (Mon-Fri 9am- 5pm), email us at help@so.energy speak
to us on webchat via your online account, find us on Twitter at
@SoEnergyUk or send a letter to So Energy Trading Limited, 107
Power Road, London W4 5PY. Yes, we’re based on Power Road.
No, it wasn’t on purpose.

ADVICE & COMPLAINTS

For free, independent advice about your energy - for example,
WAYS TO PAY whether you could save money on a different tariff, grants for
Online: Make a payment via your Online which you may be eligible or questions about your meter —
Account. Citizens Advice is an invaluable resource. Visit
Direct Debit: Budget your energy citizensadvice.org.uk/energy or contact their helpline at
payments with convenience. 03454 04 05 06 to find out more.
Phone: Call us on 0330 111 5050 to make We’d hope that you’ll never have a reason to complain about So
a one off payment. Energy, but if you do it’s something we take incredibly seriously. If
If you prefer paying by bank transfer, you’re unhappy with us for any reason, please get in touch with us
cheque or cash, please contact us for so we can work to resolve the issue. We operate a Complaints
further information. Code of Practice that outlines all the steps we take in the case of
a complaint, and this can be found at www.so.energy/unhappy.
If you’ve registered a complaint with us and there’s been no
resolution after eight weeks, you should then refer to the
EMERGENCY NUMBERS Ombudsman Services: Energy. This is a free and impartial
Smell Gas Call 0800 111 999 (24hrs) consumer service and can be found at ombudsman-
Power Cut Call 105 (24hrs) services.org/energy or on 0330 440 1624.

SO SOCIAL YOUR USAGE

so.energy/blog
Your average electricity usage in this billing period was
SoEnergyUK 21kWh/day
SoEnergyUK Your average gas usage in this billing period was 10kWh/day
You can reduce your costs by using less energy. Contact the
Use your smartphone to Energy Saving Advice Service on 0300 123 1234 or the Energy
scan your unique code and Saving Trust for free, impartial advice on how to do just that.
see all of your tariff Remember
information. It might be worth considering changing tariff or supplier.

Visit us at Call us on Registered in England and Wales So Energy Trading Limited Page
so.energy 0330 111 5050 No. 09263295 / VAT No. 218 4029 24 107 Power Road, London W4 5PY 3 of 3