CC Charter 2023 1st Ed

LOCAL GOVERNMENT UNIT OF
CALOOCAN CITY
CITIZEN’S CHARTER
2023 (1st Edition)
2023 CALOOCAN CITY CITIZEN’S CHARTER
I. Mandate:
The office of the mayor is tasked with promoting the general welfare of the City and its constituents through the efficient, effective,
relevant and economical governance.
It exercises general supervision and control over all programs, projects, services and activities of the City Government which aims to
put emphasis on prioritizing the citizens’ needs at the core of its development agenda, “Tao ang Una”. The office serves as the
coordinating body which goal is to maximize the generation of resources and revenues and apply the same to the effective
implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate
facilities.
II. Vision:
“The Historic City of Caloocan is a source of highly competitive human resource, with a vibrant economy, populated by empowered
and resilient citizenry in an ecologically-balanced environment, governed by people-centric, competent, and ethical public servants.”
III. Mission:
The City of commits itself in uplifting the overall well-being of its residents, to usher in inclusive economic growth, to bring forth a
healthy working environment, and to provide adaptive, resilient, and green infrastructures driven by social needs and environmental
responsibilities.
IV. Sectoral Missions:

Social Development
To uplift the overall well-being of residents though the provision of quality services while ensuring a safe and orderly environment
conducive for social growth.
Economic Development
To usher in inclusive economic growth through quality manpower training, and furthering of a business-nurturing environment - both
for investors and residents.
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Institutional Development
To bring forth a healthy working environment for a more motivated, dedicated, and skilled workforce through innovative
management towards an enhanced citizen and government engagement.
Environmental Management and Physical Development
To provide adaptive, resilient, and green infrastructures driven by modern social needs and environmental responsibilities.
LIST OF SERVICES
PERMITS, LICENSES, CLEARANCES AND CERTIFICATES 1

BUSINESS PERMIT AND LICENSING OFFICE 2
1 Application for New Business Permit 3
2 Renewal of Business Permit 11
3 Certification of Business Status 16
4 Certified True Copy of Business/ Mayor’s Permit 18
5 Special Permit 20
6 Amendment 21
7 Mayor’s Permit on Occupation 24
CITY ENGINEERING DEPARTMENT 32
1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.) 33
2 Issuance of the Required Excavation Permit for Individual House Service Connection 35
3 Action on Complaints Concerning Engineering and Public Works (for Inclusion) 36
CITY GENERAL SERVICES DEPARTMENT 41
1 Issuance of Mayor’s Clearance 42
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2 Provision of Various Equipment 44

3 Processing of LR, PR, PO, AIR, RIS & Deliveries 45
4 Issuance of Property Clearance 49
CITY HEALTH DEPARTMENT 53
1 Issuance of Pink Card 54
2 Diagnostic Testing for STD 57
3 Laboratory Examination 58
4 Issuance of Medical Certificate 60
5 Issuance of Cemetery Permits 62
6 Issuance of Health Certificate 64
7 Issuance of Sanitary Permit 66
8 Crematory Services 67
9 Online Pre-Marriage Counseling (PMC) – (For Caloocan South Office) 68
10 Face-to-Face Pre-Marriage Counseling (PMC) – For Caloocan North Office 70
CITY ZONING ADMINISTRATION OFFICE 75
1 Issuance of Land Use Clearance for Residential (1 Dwelling) 76
2 Issuance of Land Use Clearance for Residential (More than 1 Dwelling) Commercial, Institutional, Building and Commercial
Business 78
3 Issuance of Land Use Clearance for Industrial Building and Industrial Business 82
4 Issuance of Land Use for Special Permit 85
5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial Building 88
6 Issuance of Certificate of Conformance (Commercial and Industrial Business) 91
7 Issuance of Certificate of Non-Conformance (Commercial and Industrial Business) 94
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9 Issuance of Development Permit 99

10 Actions on Complaints of Zoning Ordinance Violations 103
11 Issuance of Notice of Violation 105
CIVIL REGISTRY DEPARTMENT 108
1 Registration of Newborns 109
2 Delayed Registration of Birth/ Out-of-Town Reporting of Birth Registration 110
4 Registration of Marriage Certificate 115
5 Delayed Registration of Marriage Certificate 116
6 Registration of Death Certificate 118
7 Delayed Registration of Death Certificate 120
8 Correction of Clerical Error in Civil Registry Documents/ Change of First Name/ Gender/ Day and Month of Birth (Implementation of
Republic Act 9048 / 10172) 122
9 Registration of Court Decrees/ Other Status of Persons 125
10 Issuance of Certified True Copies to Parties/ Endorsement of Copies to PSA of Civil Registry Documents Not Available Therein 129
OFFICE OF THE CITY BUILDING OFFICIAL 133
1 Building Permit 134
2 Repair Permit 137
3 Demolition Permit 139
4 Occupancy Certificate 142
5 Mechanical Permit 145
6 Issuance of Signage Permit 146
7 Electrical Permit 148
8 Electronics Permit 150
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PEOPLE’S LAW ENFORCEMENT BOARD 154

1 Complaint from Ordinary Citizen 155
2 Issuance of PLEB Clearance / Certification 158
PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT (NORTH) 163
1 Redemption of Apprehended Licenses 164
2 Redemption of Impounded Vehicles 165
3 Contest of Traffic Violations (OUVR) and Other Complaints 167
4 Issuance of Non-Obstruction Clearance to Business 171
5 Issuance Mayor’s Permit 174
PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT (SOUTH) 183
1 Redemption of Apprehended Licenses 184
2 Redemption of Impounded Vehicles 185
3 Contest of Traffic Violations (OUVR) and Other Complaints 187
4 Issuance of Non-Obstruction Clearance to Business 190
5 Issuance Mayor’s Permit 193
TAXES AND FEES 202
CITY ASSESSMENT DEPARTMENT 203
1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes) 204
2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Property) 209
3 Issuance of Tax Declaration of Undeclared Property 210
4 Cancellation of Assessment Record 211
5 Issuance of New Tax declaration (Re-Classification or Re-Assessment of Property) 215
6 Issuance of New Tax Declaration (Segregation from National Housing Authority) 219
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7 Issuance of Certified Copy of Tax Declaration 223

8 Issuance of Certification of Ownership or Property Holdings 226
9 Issuance of Certification of No Land Holdings (Improvement Only) 226
11 Issuance of Certification of No Improvement 227
12 Issuance of Certification of Prevailing or Previous Assessment 230
13 Issuance of Certified Copy of B-Series Property Record 232
14 Issuance of Certification of Property Within or Outside Territorial Jurisdiction 234
15 Issuance of Certification of Adjoining Lots 234
CITY TREASURY DEPARTMENT 241
1 Assessment/ Billing and Collection of Annual Real Property Tax (RPT) 242
2 Issuance of Real Property Tax (RPT) Clearance 243
3 Online Payment for Real Property Tax and Business Tax 245
4 Collection of Miscellaneous Taxes and Fees 247
5 Police Clearance 248
6 Professional Tax Receipt (PTR) 249
7 Issuance of Community Tax Certificate (Individual and Corporation) 251
8 Business License New/ Renewal 253
9 Fixed Tax on Delivery and Service Motor Vehicles 254
10 Occupational Permit 256
11 Sealing of Weights and Measures 257
12 Calibration of Gasoline Pumps 259
13 Issuance of Business Tax Clearance (Examination of Book of Accounts) 260
14 Confirmation Receipt for Business Retirement Certificate 264
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15 Real Property Transfer Tax Assessment and Issuance of Transfer Tax Certificate 268
16 Issuance of Accountable Forms and Community Tax Certificate 271
17 Issuance of Certified True Copy of Official Receipt 273
18 Remittance of Cash Collection 275
19 Disbursement of Vouchers 276
BASIC SERVICES 280
BARANGAY SECRETARIAT 281
1 Issuance of Certification and Barangay Bond 282
2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK) 283
3 Barangay Complaints and Inquiries Assistance (Walk-In) 285
4 Barangay Complaints and Inquiries Assistance (Electronic Mail) 286
CALOOCAN CITY MEDICAL CENTER 289
1 Provision of Medical Services to Outpatients 290
2 Provision of Quick, Timely and Appropriate Medical Interventions for Emergent Cases 292
3 Provision of Assistance to Admitting Patients 294
4 Conduct Laboratory Test to Out- Patients and In-Patients 297
5 Conduct of Radiographic Examinations to Out- patients and In-patients 299
6 Provision of Medical Social Services 300
7 Provision of Medical Records Services 302
8 Dispensing and distribution of drugs and Medicines 305
9 Assistance for PHILHEALTH Services 307
10 Issuance of Billing Statement 309
11 Collection and Payment 312
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CALOOCAN CITY NORTH MEDICAL CENTER 315

1 Provision of Medical Services to Out-Patients 316
2 Provision Of Medical Assistance To Emergency Cases 319
3 Provision Of Medical Services For X-Ray (Out-Patient And Ward) 322
4 Provision of Medical Services For X-Ray (X-Ray) 324
7 Provision Of Medical Services For The Pharmacy 330
8 Issuance Of Medical Abstract And Discharged Summary For In-Patient Client 333
9 Issuance Of Birth Certificate 334
10 Issuance Of Death Certificate 336
11 Provision Of Medical Services For The Admission Of Patients 338
CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG) 343
1 Billing and Payment 344
CITY ACCOUNTING DEPARTMENT 347
1 Processing of Disbursement Vouchers 348
2 Receiving, Recording and Transmittal of Barangay Disbursements 356
3 Issuance of Certification to Suppliers/ Contractors 360
4 Preparation, Accounting and Consolidation of Monthly Report of Income. 361
5 Preparation of Journal and Posting of Day to Day Transactions and Individual Ledgers. 364
6 Payrolls’ Remittance Recording and Distribution 368
7 BIR – Withheld Taxes – Monthly Remittances 369
8 G.S.I.S. – Monthly Remittance of Contributions and Loans 370
9 PHILHEALTH – Monthly Remittance of Premiums 372
10 Home Development Mutual Fund (Pag-Ibig) – Monthly Remittance of Premiums 373
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11 DBP & PVB Employee Loans – Monthly Remittance of Amortization 374

12 Monthly Remittance of Value Added Tax 376
13 Certificate of Remittances – BIR Forms 2307 377
14 Certificate of Remittances – GSIS, PHILHEALTH, PAG-IBIG and BIR Form 2307 of Contractual 378
15 Checking of Withholdings in Vouchers 380
CITY ANTI-DRUG ABUSE OFFICE 383
1 Application for Drug Clearing Program 384
2 Voluntary Participation in the Community-Assisted Rehabilitation and Research Out-patient Treatment and Training Program
(CARROTTS) 385
3 Community-Assisted Rehabilitation and Research Outpatient Treatment and Training Program (CARROTTS) for Plea Bargainers 387
CITY BUDGET DEPARTMENT 392
2 Preliminary Budget Review and Evaluation of the Barangay/ Sangguniang Kabataan (Annual Budget/ Supplemental Budget) 394
3 Release of the Enacted Barangay/ SK Annual/ Supplemental Budget from the Sangguniang Panlungsod 400
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE 403
1 Provision of Emergency Response and Disaster Management 404
2 Provision of Medical and Transport Assistance 405
3 Provision of Disaster Risk Reduction and Management (DRMM) - Related Baseline Data, CCTV Footages and DRMM Related
Training Supplies 406
4 Provision of Disaster Risk Reduction and Management (DRMM) Related Training and Seminars 411
5 Review and Evaluation of the Annual Barangay Disaster Risk Reduction and Management (BDRMM) Plan and Budget 412
CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE 418
1 Registration as a New Investor 419
CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT 423
1 Provision On Material And Supplies Distribution 424
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2 Sanitation And Beautification Services 425

3 Conduct Of Seminars On Environment 426
4 Complaints And Report On Uncollected Garbage 427
5 Issuance Of Environmental Clearance 428
CITY GENDER AND DEVELOPMENT COORDINATING OFFICE 432
1 Review, Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and Budget 433
2 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget 436
3 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report 437
4 Use of Gender and Development Resource Center (Information, Education, and Communication Materials and Technical Resource
for Training Program) 439
CITY LEGAL DEPARTMENT 443
1 Review of Contracts, Ordinances and Other Legal Instruments 444
2 Rendering of Legal Opinion 445
3 Addressing Internal Complaints against City Employees 446
4 Public Legal Assistance 448
CITY PLANNING AND DEVELOPMENT DEPARTMENT 451
1 Provision of Baseline Data/ Information to Walk-in Clients 452
3. Review Of Proposed Office/ Department Programs/ Projects/ Activities (PPAs) And Other Development Planning Documents 455
CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT 462
1 Issuance Of Referral Letter And/Or Social Case Study Report 463
2 Facilitate Disaster Emergency Response And Operation 466
3 Handle Case Management Process For Special Cases 468
4 Assistance To Street Children And Street Families (Street Children Program) 475
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5 Assistance To Solo Parents And Their Children 477

6 Provide Early Childhood Care And Development/ Day Care Service Program To Indigent Children 480
7 Handle Children In Need Of Special Protection Under The Institutional Care And Rehabilitation Program 482
8 Facilitate Caravan Of Services Through People’s Day 484
9 Provide Sustainable Livelihood Program To Indigent Individuals And Families 488
10 Assistance For Individuals In Crisis Situation (AICS) 489
CITY VETERINARY SERVICES 494
1 Application for Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses 495
2 Application for Butcher, Meat Handler and Other Animal Handler’s License 498
3 Application for Veterinary Health Certificate (VHC) for Shipment of Animals 500
4 Report on Hot Meat 505
5 Report on Animal Welfare and Wildlife Conservation Violations 506
7 Mass Anti-Rabies Vaccination per Barangay 508
9 Walk-In Consultation 511
10 Redemption of Impounded Animals (Animal Pound- Caloocan North in Bgy. 178) 512
COMMUNITY RELATIONS OFFICE 516
1 Scheduling of Requests for Community Outreach Services 517
2 Processing of LGU-Sponsored Philhealth Membership Application 519
3 Provision of Assistance to Walk-In Clients Through the Public Assistance and Complaint Unit (PACU) – North Caloocan 522
COOPERATIVE DEVELOPMENT COORDINATING OFFICE 525
1 Coordination of LCP/ PCDP/ AIP 526
2 Development and Technical Services 528
3 Organization of Cooperatives 532
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4 Establish Partnership and Collaboration 535

5 Mandatory Training Services 539
6 Scheduling of Request for Community Outreach Services 542
CULTURAL AFFAIRS AND TOURISM OFFICE 546
1 Request for Informative/ Reference Materials 547
2 Caloocan City Band Services 548
3 Issuance of Certification of Tourism-Related Businesses 551
4 Provision of Souvenir Craft Training 552
5 Promotion of Tourists Spots and Products 556
6 Addressing Complaints Related to tourist Products/ Destination 558
CATO – CALOOCAN CITY PUBLIC LIBRARY 562
1 Provision of Library and Information Services to Walk-In Requests 563
2 Provision of Library and Information Services Requests Sent Thru E-mail 565
3 Provision of Library and Information Services Requests Sent Thru Social Media 566
4 Accessibility of Computers, Wi-Fi and Free Internet Services for E-government Services, Research Purposes and other information
needs 568
5 Provision of Recreational Board Games to Promote and Encourage Social Interaction 570
EXECUTIVE DIRECTION 573
1 Issuance of Certificates/Certifications 574
2 Issuance of endorsement, referral and recommendation letters to other agencies, offices, departments or organizations 577
3 Provision of Simple Assistance/ Information to Clients 580
4 Coordination/ Provision of Assistance for more Technical or Specialized City Services (i.e. Medical-Dental, Band Services, Oplan
Alis Sagabal, etc.) 582
5 Issuance of Written Message or Statement from the City Mayor 584
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6 Scheduling of Events, Meetings, Conferences, etc. For the City Mayor and Secretary to the Mayor 586
7 Facilitation of Philhealth Enrollment or Updating of Membership 588
8 Review and Approval of Purchasing-Related Documents 589
9 Review and Approval of Engineering Plans 591
10 Review and Approval of Project Proposals 593
11 Issuance of Foreign Travel Authority 595
12 Issuance or Request for a Copy of Executive Orders (EO), Administrative Orders (AO) and Memorandum Orders (MO) 598
13 Issuance of Correspondences and Memorandum for Government Agencies, Officials, Business Entities and Others 600
14 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding (MOU) and Similar
Documents 602
HOUSING AND RESETTLEMENT OFFICE 607
1 Issuance of Certification 608
2 Provision of Assistance for Expropriated Property 610
3 Provision of Assistance for Housing Processing / Requests / Inquiries 614
4 Provision of Assistance for Land Disputes/ Complaints 616
5 Provision of Relocation and Resettlement Services 618
6 Provision of Financial Assistance to Families Affected by Demolition 620
7 Provision of Assistance for Community Mortgage Program (CMP) Application 621
8 Provision of Assistance in the Cancellation of Restriction/s 626
9 Provision of Assistance in Titling and Transfer of Rights (for Hereditary Succession & Direct Transfer) 630
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE 636
1 Job application for walk-in applicants (walk-in) 637
2 Certification of Employment and Compensation/ Service Record 638
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3 Certification of Leave Credits / Certification of Leave Without Pay 639

4 Monetization of Leave Credits 640
5 GSIS AND PAG-IBIG RETIREMENT CLAIMS 641
6 Terminal Leave Application 642
7 Vacation/ Sick Leave Application 644
8 GSIS LOAN APPLICATION 645
9 DBP/VETERANS BANK/PAG-IBIG LOANS 646
10 On-The-Job Training / Immersion 647
11 Certificate of Completion for On-The-Job Training / Immersion 648
12 Authority to Attend Trainings 648
13 Other Personnel Matters 649
INFORMATION TECHNOLOGY DEVELOPMENT OFFICE 653
1 Verification of Lost Professional Tax Receipt 654
2 Verification of Transfer Tax Receipt 656
3 Verification of Lost Transfer Tax Receipt 658
4 Biometric Registration 659
5 Daily Time Record (DTR) Correction 661
6 Company Identification Card Printing 662
7 Caloocan City Website Content Update 664
8 Request for Technical Support 665
9 Request for In-House Application System 668
INTERNAL AUDIT SERVICES 672
1 Preliminary Review of Project Proposals 673
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2 Consultation and Advise 674

LOCAL YOUTH DEVELOPMENT OFFICE 677
1 Registration of Youth Organizations and Youth-Serving Organizations 678
OFFICE FOR SENIOR CITIZEN’S AFFAIRS 683
1 Issuance Of OSCA Identification Card And Purchase Booklet To Walk-In Or Sent Through E-Mail Request 684
2 Request For Replacement/ Change/ Lost OSCA Identification Card To Walk-In Or Sent Through E-Mail Request 687
3 Request for Replacement/ Lost Booklet to Walk-In and Through E-mail 690
4 Request Of Free Assistive Device (Wheelchair, Cane Or Crutches) To Walk-In And Through E-Mail 693
5 Application For Initial Interview/ Assessment For Possible Inclusion To Social Pension Program (National Program) For Indigent
Senior Citizens To Walk-In Request 696
6 Verification And Encoding For Claiming Of Birthday Package At Caloocan City Social Welfare Department To Walk-In Request 698
7 Birthday Cash Gift Program 699
8 Request Of Certification For Burial Assistance/ Membership/ Cancellation To Walk-In And Trough E-Mail 701
9 Application For Centenarian Cash Gift Awards To Walk-In And Through E-Mail Request 703
10 Provision Of Baseline Data/ Information Upon Approval Of Officer-In-Charge To Walk-In And Through E-Mail Requests 706
OFFICE OF THE CITY ADMINISTRATOR 710
1. Provision of Immediate and Appropriate Response to Various Community Concerns, Complaints 711
2. Issuance of Subdivision Development Permits for Community Mortgage Programs (CMPs) and Donation of Open Spaces and Road
Lots to the City 712
3. Provision on Issuance of Order of Payment Form 713
4. Provision on Issuance of Ordinance Violation Receipt Booklet 714
5. Accommodation of Requests for Reservations of City-Owned Facilities 715
(E.G. Caloocan City Sports Complex, Caloocan Nature Park) 715
6. Issuance of Contract of Lease for the Use of City-Owned Facilities 717
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7. Issuance of Permits to Conduct Promotional Activities (e.g., Motorcades, Distribution of Flyers, Booth Set-Ups) 717
7a. Provision of Immediate and Appropriate Response to All Requests on Anti-Rabies Vaccine 719
7b. Provision of Approval and Issuance on Permit to Travel for The Government Employees 720
8a Provision of Approval and Issuance on Permit to Solemnize Marriage 721
8b. Signing Of Various Documents - Certificate Of Residency For Foreign Country Support 722
8d. Provision of Immediate Response and Releasing of Locational Clearance Applications 723
8e. Signing of Various Documents - Overtime / Travel Allowance / Permit to Teach 724
8f. Provision of Immediate Response and Releasing of Checks Covering Financial Transactions and Payables of The City 724
8g. Provision of Immediate Response and Releasing of Letter Request/ Purchase Request of Various Offices 725
8h. Provision of Immediate Response and Releasing of Payrolls of Various Offices 726
8i. Provision Of Immediate Response And Releasing Of Terminal Leave 727
8j. Provision of Immediate Response and Releasing of Monetization 728
8k. Provision of Controlling the Gasoline Consumption of Various Offices Through the Issuance Of Fleet Cards 729
OFFICE OF THE CITY VICE MAYOR 733
1 Complaints/ Grievances Request from Walk-In Clients 734
2 Filing of Complaints/ Grievances Request Through Electronic Mail 736
3 Proposed Resolutions and Ordinances 737
4 Social Services 739
PARKS DEVELOPMENT AND ADMINISTRATION OFFICE 743
1 Request for Vegetable Seed and Seedling Distribution 744
2 Request for Urban Gardening, Livestock and Aquaculture Demonstration 745
3 Request for Use of People’s Park, Glorietta Park, Amphitheater & Caloocan Nature Park 746
PERSON WITH DISABILITY AFFAIRS DIVISION 748
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1 Application for Person With Disability (PWD) Identification Card 749

2 Person With Disability (PWD) ASSISTIVE DEVICE REQUEST 752
PROCUREMENT OFFICE 754
1 Provision of Request for Quotation for Interested Bidders for Alternative Mode of Procurement 755
2 Provision of Bidding Documents for Interested Bidders for Competitive Bidding 756
PUBLIC EMPLOYMENT SERVICES OFFICE 760
1 Application for Local Employment Referrals 761
2 Application for Accreditation as Partner Company/ Employer 763
3 Application for In-House Interviews for Local Employment 765
4 Application as Beneficiary for Program: Special Program for Employment of Students (SPES) 766
5 Application as Beneficiary for Program: Jobstart Caloocan 769
7 Application for the Conduct of Career Coaching/ Labor Education 777
8 Application for Livelihood Assistance/ Grants 778
9 Labor Counseling Services 780
10 Overseas Filipino Worker’s (OFW) Help Desk 781
11 In-Center Manpower Skills Training 782
12 Application for Off-Site Technical Training 784
13 Application for the Conduct of Livelihood Demonstration 785
14 Request for the Conduct of Serbisyong Malapitan 787
PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION) 791
1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information 792
2 Provision of Data/ Information to Requests Sent Through Electronic Mail (E-mail) 794
3 Provision of Employee’s Identification Card (as per Anti-Red Tape Act) 796
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4 Assistance on Requests for Documentation of City Events 799

5 Provision and Assistance in the Production of Information, Education and Communication (IEC) Materials and Audio-Visual
Presentations (AVPS) 801
SANGGUNIANG PANLUNGSOD 807
1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s (SP) Sessions/ Meetings
808
2 Provision of Photocopies of Documents 816
3 Request for Certified True Copies of Documents 818
SPORTS DEVELOPMENT AND RECREATION SERVICES 822
1 ASSISTANCE ON REQUESTS FOR SPORTS EQUIPMENT 823
2 BORROWING OF SPORTS EQUIPMENT 825
UNIVERSITY OF CALOOCAN CITY 829
1 Admission Services For New Enrollees 830
2 Admission For Regular And Returning Students 834
3 Admission For New Students To Graduate School 838
4 Online Enrollment For Regular Graduate School Students 840
5 Student’s Scholastic Records 842
LIST OF DEPARTMENTS AND OFFICES 848
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PERMITS, LICENSES, CLEARANCES AND CERTIFICATES
1
BUSINESS PERMIT AND LICENSING OFFICE
2
1 Application for New Business Permit

The new business permit is issued to taxpayers who have newly established enterprise within the territorial jurisdiction of Caloocan City.
OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2B (Government to Business) G2C (Government to Citizen)
WHO MAY AVAIL: Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original copy of Barangay Clearance (1 original) Barangay
2. DTI Registration (for single proprietorship), SEC Registration with For DTI Registration: DTI co-located at the Business One-stop-shop
articles of incorporation (for corporation/ partnership) and Cooperative (BOSS)
Development Authority (CDA) Registration For SEC Registration: Securities and Exchange Commission
For CDA Registration: Cooperative Development Authority
3. Title to the property or Tax Declaration (if the business area is owned) City Assessment Department/Register of Deeds
(1 photocopy)
4. Contract of Lease and Lessor’s Business Permit (if the business area Lessor and Applicant’s Records and Files
is rented) (1 photocopy each), If rented but no rental fee: Letter of
Consent, TCT/OCT
5. Authorization letter and ID (if representative) (1 photocopy) Person being represented
6. Owner’s Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-Ibig
7. Public Legal Liability Insurance Any insurance company accredited by the Insurance Commission
8. Picture of Establishment with sketch of location Business area of the applicant
(1 photocopy of outside and inside view)
9. Locational Clearance Office of the Land Use and Administration
10. Sanitary Permit City Health Office
11. Building Permit Office of the City Building Official
12. Environmental Clearance Certificate City Environmental Management Department
13. Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the Business One-Stop-Shop
(BOSS)
14. Certificate of Occupancy or Use of Building and Structure or Annual Office of the City Building Official
Building Inspection Certificate.
15.
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SPECIAL REQUIREMENTS
16. Financial Institutions (Banks/ Pawnshops/ Foreign Exchange Bangko Sentral ng Pilipinas (BSP)
Dealer/ Money Changer/ Lending/ Remittance Agents)
Certificate of Registration or Authority to Operate
17. Employment Agency/ Manpower/ Recruitment Department of Labor and Employment
For Local Employment only – License to operate
For Overseas Employment – Authority to Recruit Philippine Overseas and Employment Administration
18. Security Agency Philippine National Police
License to Operate
19. Water Station Any accredited Laboratory Clinic
Potability Test
Physico-Chemical Test Department of Health
Permit to Operate
20. Drugstore Bureau of Food and Drugs Administration
License to Operate
License of Pharmacist Professional Regulation Commission
21. Repair Shop Department of Trade and Industry
Certificate of Accreditation
22. Birth Home/ Maternity Clinic Philippine Health Insurance Corporation
Certificate of Accreditation Department of Health
License to Operate
23. Warehouse Main Office’s records
Mayor’s Permit of Main Office
24. Franchised Business
Franchise Agreement
25. Mfg./Dealer/Importer of TOYS Bureau of Health Devices & Technology (BHDT) of DOH
License to operate
26. Gasoline Station Department of Energy
Certificate of Compliance
27. LPG Dealer/ Retailer Department of Energy
Standard Compliance Certificate (SCC)
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28. Guns and Ammunition Philippine National Police
Clearance
29. Advertising Office of the City Building Official
Building Permit
30. Meat Establishment/ Handler City Veterinary Office
License/ Provisional Permit
31. Videoke Bars/ Club City Health Office
Health Certificate
Occupational Permit Business Permits and Licensing Office
32. Learning Institution Department of Education/ Commission on Higher Education
Certificate of Recognition
33. Transport Service Land Transportation Franchising and Regulatory Board
Franchise
34. Pest Control Food and Drug Administration
License to operate as Pest Control Operator
35. Contractor Philippine Contractors Accreditation Board
(including sub-contractor and specialty contractor)
License to Operate
36. Car Washing Laguna Lake Development Authority (LLDA)
Clearance/Permits
37. Rice Dealer/Retailer National Food Authority
Grains Business License
38. Chemical Mfg./Dealer/Storage Philippine Drug Enforcement Agency
License to Handle Controlled Precursors and Essential Chemicals
39. Soap/Cosmetics Mfg./Dealer/Retailer Food and Drug Administration
License to Operate
Certificate of Product Registration
40. Customs Brokerage Bureau of Customs
License
41. Real Estate Lessor Office of the City Building Official
Occupancy Permit / Annual Building Inspection
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42. Mining Industry Department of Environment and Natural Resources
Certificate of Clearance
43. Messengerial & Courier Service National Telecommunications Commission
Permit to Operate
44. Telecommunications Services National Telecommunications Commission
Clearance
45. Dental Laboratory Department of Health
46. Training Centers Technical Education and Skills Development Authority
47. E-Games / E-Bingo Centers Philippine Amusement and Gaming Corporation
License to Operate
Letter of No Objection
48. Animal Facilities Philippine Animal Welfare Society
Certificate of Registration
49. Vapor Products and Heated Tobacco Products (HTPs) – Food and Drug Administration
Retail, Manufacturing and Wholesaling
License to Operate
WALK – IN APPLICATION
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION PERSON RESPONSIBLE
BE PAID TIME
1.0 APPLICATION FILING AND VERIFICATION
1.1 Book an appointment using the 1.1 Provide the applicant the None 15 minutes Administrative Assistant IV,
link corresponding authentication form Licensing Officer III,
https://calendly.com/bplocaloocan for tracking and notification Administrative Aide IV,
city. purposes. Metro Aide I
or
1.2 Submit the duly accomplished Officer of the Day
application form and other BPLO
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FEES TO PROCESSING
BE PAID TIME
required documents at the 1.2 Receive and review completeness
receiving area. of application form and
requirements.
1.3 Drop the application to the

designated drop box for verification,
encoding and assessment.
2.0 ASSESSMENT OF FEES

2.1 Encode and assess tax and None 30 minutes Licensing Officer I,
regulatory fees computation Administrative Aide I,
Administrative Aide VI,
2.2 Endorse to CGADH II Administrative Aide IV, Metro
Aide I
or Officer of the Day
BPLO
2.3 Review and approve assessment None 25 minutes City Government Assistant
Department Head II
or
Officer of the Day
BPLO
2.4 Notify the taxpayer through SMS None 5 minutes Administrative Assistant IV,
notification that the assessment is Licensing Officer III,
ready for pick-up at the designated Administrative Aide IV,
counter/ window. Metro Aide I
or
Officer of the Day
BPLO
7
FEES TO PROCESSING
BE PAID TIME
3.0 PAYMENT AND RELEASE
3.1 Proceed to the CTO for payment 3.1 Receive payment and issue official Pursuant 10 minutes Collection Clerk
of corresponding fees. receipt. to City CTD
Ordinance
3.2 Set an appointment using this link No. 0386
https://calendly.com/bplocaloocan s. 2004
printing for the printing of
Business/Mayor’s Permit.
3.3 Submit the requisite documents 3.2 Receive complete requisite 50 minutes Administrative Assistant IV,
for printing of Business / Mayor’s documents. Licensing Officer II
Permit. or
Acknowledge receipt of Mayor’s 3.3 Print and Release Mayor’s Permit Officer of the Day
3.4 Permit and other documents on Business to client BPLO
2 hours and
TOTAL
15 minutes
THROUGH ONLINE SERVICES

FEES TO PROCESSING
BE PAID TIME
1.1 Submit the duly accomplished 1.1 Review completeness of application None 15 minutes Administrative Assistant IV,
application form and other form and requirements. Licensing Officer III,
required documents in the Web Administrative Aide
Portal Account. 1.2 Approve the application if complete or
(online.caloocancity.gov.ph) or disapprove and send the Officer of the Day
necessary notification to the client if BPLO
incomplete.
8
FEES TO PROCESSING
BE PAID TIME
2.1 Client using his Web Portal 2.1 Verify, encode and assess the new None 30 minutes Admin Aide I, Const. &
Account submits an application business application. Main. Capatas, Admin Aide
for assessment. IV, Admin Aide VI, Metro
Aide I, Admin Aide I,
Licensing Officer I, Admin
Aide IV
or
Officer of the Day
BPLO
2.2 Review and approve assessment. None 25 minutes City Government Assistant
Department Head II
or
Officer of the Day
BPLO
2.3 Submit approved assessment to None 5 minutes Const. & Main. Capatas,
client’s web portal account. Admin Aide IV, Admin Aide
VI, Metro Aide I, Admin
Aide I, Licensing Officer I,
Admin Aide IV
or
Officer of the Day
BPLO
3.1 Proceed to payment channels 3.1 Issue official receipt. Pursuant 10 minutes Collection Clerk
using the Web Portal Account. to City CTD
Ordinance
No. 0386
s. 2004
9
FEES TO PROCESSING
BE PAID TIME
3.2 Submit the requisite documents 3.2 Receive complete documents and 50 minutes Administrative Assistant IV,
for printing of Business / Mayor’s OR. Licensing Officer II
Permit. or
Receive Mayor’s Permit 3.3 Acknowledge receipt of Mayor’s Officer of the Day
3.3 Permit and other documents or BPLO
send notification to client that
application was not accepted due to
incomplete submission and
informing the said client to submit
the needed document/s.
3.4 Print and release Mayor’s Permit to

taxpayer.
Pursuant 2 hours and
to City 15 minutes/ 1
Ordinanc day, 2 hours
TOTAL:
e No. and 15
0386 s. minutes*
2004
*Note: New applications engaged in manufacturing business, warehousing and other related high-risk applications are subject to ocular inspection.
10
2 Renewal of Business Permit

The renewed business permit is issued to taxpayers who are able to file and apply anew a business application for their existing enterprise
within the territorial jurisdiction of Caloocan City.
TYPE OF TRANSACTION: G2B (Government to Business) G2C (Government to Citizen)
WHO MAY AVAIL: Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan
1. Copy of Business / Mayor’s Permit for the preceding year Client
(1 photo copy)
2. Tax Bill and Official Receipt for the preceding year (1 photo copy) Client
3. Barangay Clearance for the current year (1 original copy) Barangay of Origin
4. Fire Safety Inspection Certificate Bureau of Fire Protection co-located at the Business One-Stop-Shop (BOSS)
5. Public Legal Liability Insurance (1 photo copy) Any insurance company accredited by the Insurance Commission
6. Owner’s Government Issued Identification Card City Treasurer’s Department
7. Authorization Letter and Valid ID (if representative) Person being represented
8. Other regulatory requirements as required depending on the
nature of business
9. Business with Gross Receipts of P 500,000.00 and above
(except sari-sari stores and other small-scale businesses) are
required to submit the following: - Bureau of Internal Revenue
- Audited Financial Statements and Income Tax Returns (For the
preceding year) - Prepared by the respective company accountant
- Breakdown of gross sales (if consolidated)
- Monthly 2551M – Non-VAT / 2550 – VAT (for the preceding year) - Bureau of Internal Revenue
- 2550Q (Corporation)
10. Locational Clearance Office of the Land Use and Administration
11. Sanitary Permit City Health Office
12. Building Permit Office of the City Building Official
13. Environmental Clearance Certificate City Environmental Management Department
14. Certificate of Occupancy or Use of Building and Structure or Office of the City Building Official
11
WALK – IN APPLICATION
FEES TO PROCESSING
BE PAID TIME
1.1 Book an appointment using the 1.1 Provide the applicant the None 10 minutes Administrative Assistant IV,
link corresponding authentication form Licensing Officer III,
https://calendly.com/bplocaloocan for tracking and notification Administrative Aide IV,
southrenewal purposes. Metro Aide I
or
1.2 Submit the duly accomplished 1.2 Receive and review completeness Officer of the Day
application form and other of application form and BPLO
required documents at the requirements.
receiving area. Drop the application to the
1.3 designated drop box for verification,
encoding and assessment.

2.1 Encode and assess tax and None 15 minutes Admin Aide I, Const. &
regulatory fees computation Main. Capatas, Admin Aide
IV, Admin Aide VI, Metro
2.2 Endorse to CGADH II Aide I, Admin Aide I,
Licensing Officer I, Admin
Aide IV
or
Officer of the Day
BPLO
2.3 Review and approve assessment None 10 minutes City Government Assistant
Department Head II
or
Officer of the Day
BPLO
12
FEES TO PROCESSING
BE PAID TIME
2.4 Notify the taxpayer through SMS None 5 minutes Administrative Assistant IV,
notification that the assessment is Licensing Officer III,
ready for pick-up at the designated Administrative Aide IV,
counter/ window. Metro Aide I
or
Officer of the Day
BPLO
3.1 Proceed to the CTO for payment 3.1 Receive payment and issue official Pursuant 10 minutes Collection Clerk
of corresponding fees. receipt. to City CTD
Ordinance
3.2 Receive official receipt and No. 0386
documents and return to BPLO. s. 2004
3.3 Submit documents and official 3.2 Receive complete documents and 50 minutes Administrative Assistant IV,
receipt through non-contact drop official receipt. Licensing Officer II
box. or
Acknowledge receipt of Mayor’s 3.3 Acknowledge receipt of Mayor’s Officer of the Day
3.4 Permit and other documents Permit and other documents or BPLO
3.4 Print and Release Mayor’s Permit

on Business to client
1 hour and 40
TOTAL
minutes
13
THROUGH ONLINE SERVICES

FEES TO PROCESSING
BE PAID TIME
1.1 Submit the duly accomplished 1.1 Review completeness of application None 10 minutes Metro Aide I
application form and other form and requirements. or
required documents in the Web Officer of the Day
Portal Account. 1.2 Approve the application if complete BPLO
(online.caloocancity.gov.ph) or disapprove and send the
necessary notification to the client if
incomplete.

2.1 Client using his Web Portal 2.1 Assess the renewal application None 15 minutes Const. & Main. Capatas,
Account submits an application Admin Aide IV, Admin Aide
for assessment. VI, Metro Aide I, Admin
Admin Aide IV
or
Officer of the Day
BPLO
2.2 Review and approve assessment. None 10 minutes City Government Assistant
Department Head II
or
Officer of the Day
BPLO
2.3 Submit approved assessment to None 5 minutes Metro Aide I

client’s web portal account. or
Officer of the Day
BPLO
14
FEES TO PROCESSING
BE PAID TIME
3.1 Proceed to payment channels 3.1 Issue official receipt. Pursuant 10 minutes Collection Clerk
using the Web Portal Account. to City CTD
Ordinance
No. 0386
s. 2004
3.2 Submit the requisite documents 3.2 Receive complete documents and None 1 hour Administrative Assistant IV,
for printing of Business / Mayor’s OR. Licensing Officer II
Permit. or
3.3 Acknowledge receipt of Mayor’s Officer of the Day
3.3 Receive Mayor’s Permit Permit and other documents or BPLO
3.4 Print and release Mayor’s Permit to

taxpayer.
Pursuant 1 hour and 50
to City minutes
TOTAL Ordinance
No. 0386
s. 2004
15
3 Certification of Business Status

Certification of Business Status is being issued to taxpayers, applicants for social services, national government agencies, local government
offices and private companies that intend to make an inquiry pertaining to the status of a particular taxpayer or those applicants who intend to
be certified as no current business registered within the City of Caloocan.

TYPE OF TRANSACTION: G2C (Government to Client) / G2G (Government to Government)
WHO MAY AVAIL: Registered Business Taxpayers, Applicants for Social Services, National Government Agencies, Local
Government Offices and Private Companies
1. Letter-request Client
2. If through representative, computerized authorization with Person being represented
government-issued I.D. of the taxpayer and the representative
3. Order of Payment Business Permits and Licensing Office
4. Official Receipt City Treasurer’s Department
FEES TO PROCESSING
BE PAID TIME
1.0 REQUEST SUBMISSION
1.1 Submit letter-request with the 1.1 Receiving and checking of None 7 minutes Administrative Assistant IV,
Business Permits and Licensing requirements Licensing Officer III,
Office (BPLO) stating the reason Verification of records. Administrative Aide IV,
for the request 1.2 Issuance of Order of Payment Metro Aide I
or
1.3 Officer of the Day
BPLO

2.1 Upon receipt of Order of 2.1 Receive payment and issue official 100.00 Collection Clerk
Payment, proceed to City receipt per copy CTD
Treasurer’s Office for payment. (for
16
FEES TO PROCESSING
BE PAID TIME
private
2.2 Receive official receipt and entity);
documents and return to BPLO. 20.00 per
copy (for
governme
nt entity)
2.3 Proceed to BPLO to submit the 2.2 Preparation and Printing of None 10 minutes Admin Aide I
Official Receipt Certification. or
Receive Certification of Business Officer of the Day
2.4 status BPLO
2.3 Signing of Certification None 3 minutes City Government Assistant

Department Head II
BPLO
2.4 Releasing of Certification None 1 minute Administrative Assistant IV
or
Officer of the Day
BPLO
100.00 21 minutes
per copy
(for
private
TOTAL entity);
20.00 per
copy (for
governme
nt entity)
17
4 Certified True Copy of Business/ Mayor’s Permit

Certified True Copy of Business/Mayor’s Permit is being granted to those Registered Business Taxpayers who wish to secure a certified
copy of their permits for purposes of complying with the documentary requirements of other public or private entities.

TYPE OF TRANSACTION: G2B (Government to Business)
WHO MAY AVAIL: Registered Business Taxpayers
1. Original and Photo Copy of Business/ Mayor’s Permit Client
2. If through representative, computerized authorization with Person being represented
government-issued I.D. of the taxpayer and the
representative
3. Letter-request Client
4. Order of Payment Business Permits and Licensing Office
5. Official Receipt City Treasurer’s Department
FEES TO PROCESSING
BE PAID TIME
1.1 Submit letter request and 1.1 Receiving and checking of None 2 minutes Administrative Assistant IV
complete requirements requirements or
Officer of the Day
BPLO
1.2 Verification of records None 5 minutes Const. & Main. Capatas or

Officer of the Day
BPLO
1.3 Issuance of Order of Payment None 1 minute Administrative Assistant IV
or
Officer of the Day
BPLO
18
FEES TO PROCESSING
BE PAID TIME
2.1 Upon receipt of Order of 2.1 Receive payment and issue official 20.00 per Collection Clerk
Payment, proceed to City receipt copy CTD
Treasurer’s Office for payment.
2.2 Receive official receipt and

documents and return to BPLO.
2.3 Proceed to BPLO to submit the 2.2 Stamping of the Certified True None 3 minutes Administrative Assistant IV
Official Receipt Copy of the Mayor’s Permit. or
Officer of the Day
2.4 Receive Certified True Copy of BPLO
the Mayor’s Permit
2.3 Signing of the Certified True Copy None 3 minutes City Government Assistant
of the Mayor’s Permit. Department Head II
or
Licensing Officer II
or
Officer of the Day
BPLO
2.4 Releasing of Certified True Copy of None 1 minute Administrative Assistant IV
the Mayor’s Permit or
Officer of the Day
BPLO
20.00 per 15 minutes
TOTAL
copy
19
5 Special Permit
Special Permit is being issued to any person/ organization who will be holding events in the City of Caloocan.

TYPE OF TRANSACTION: G2C (Government to Client)
WHO MAY AVAIL: All
1. For Caravan, Fun Run, Motorcade, booth space, marketing City Administrator’s Office
and promotion and other events:
Letter-request with “approved to issue permit” from the City
Administrator.
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the letter-request. 1.1 Receiving and checking of None 15 minutes Administrative Assistant IV
requirements or
Officer of the Day
1.2 Issuance of Order of Payment BPLO

2.1 Upon receipt of Order of 2.1 Receive payment and issue official 1,000.00 Collection Clerk
Payment, proceed to City receipt per day CTD

20
FEES TO PROCESSING
BE PAID TIME
2.3 Proceed to BPLO to submit the 2.2 Preparation of Special Permit None 5 minutes Admin Aide I
Official Receipt or
Officer of the Day
2.4 Receive Special Permit BPLO
2.3 Signing/ Approval of Special None 4 minutes City Government Assistant

Permit. Department Head II
BPLO
2.4 Releasing of Special Permit None 1 minute Administrative Assistant IV
or
Officer of the Day
BPLO
1000.00 25 minutes
TOTAL
per day
6 Amendment
Amendment is being performed upon the request of registered business taxpayers to modify some information of their business records with
the Business Permits and Licensing Office.

1. Letter Request Registered Business Taxpayer
2. Original Mayor’s Permit Registered Business Taxpayer
3. New lease contract and Lessor’s Permit Registered Business Taxpayer
4. If corporation: Board Resolution/ Secretary’s Certificate Registered Business Taxpayer
21

5. Picture of Establishment inside and outside with signage and Registered Business Taxpayer
sketch
If change of business line and additional line of business: 2
copies each
1. Letter-request Registered Business Taxpayer
2. Original Mayor’s Permit Registered Business Taxpayer
3. If corporation: Amended Articles of Incorporation Registered Business Taxpayer
If change number of employees (2 copies each)
2. SSS Contribution Registered Business Taxpayer
3. Updated payroll accounts Registered Business Taxpayer
If applying through representatives:
For single proprietorship:
- Written Authorization Letter
- Government-issued I.D. of registered owner and Company I.D.
of representative
For Corporation: Registered Business Taxpayer
- Secretary’s Certificate
For Partnership:
- Partnership Certificate or authorization from one of the partners.
For Cooperative:
Secretary’s Certificate
If change of address: 2 copies each
2. Original Mayor’s permit Registered Business Taxpayer
22
FEES TO PROCESSIN
BE PAID G TIME
1.1 Submit the letter-request 1.1 Receiving and checking of None 1 minute Administrative Assistant IV or
requirements Officer of the Day
BPLO
1.2 Verification of Records None 7 minutes Admin Aide I, Const. & Main.
Capatas
or
Officer of the Day
BPLO
1.3 Issuance of Order of Payment None 1 minute Administrative Assistant IV or
Officer of the Day
BPLO
2.1 Upon receipt of Order of 2.1 Receive payment and issue None Collection Clerk
Payment, proceed to City official receipt CTD

2.3 Proceed to BPLO to submit the 2.2 Updating/Encoding & printing of None 5 minutes Licensing Officer II
Official Receipt the amended Mayor’s Permit or
Officer of the Day
2.4 Receive Amended Mayor’s Permit BPLO
2.3 Releasing of the Amended None 4 minutes Administrative Assistant IV
Mayor’s Permit or
Officer of the Day
BPLO
None 18 minu
TOTAL
tes
23
7 Mayor’s Permit on Occupation

Permit on Occupation is being issued to those applicants who are currently employed and working in the business establishments within the
City of Caloocan.

WHO MAY AVAIL: Workers of Registered Business Taxpayers
1. Health Card City Health Department
2. Police Clearance or NBI clearance City Police Station/ National Bureau of Investigation
3. Philippine Statistic Authority-Issued Birth Certificate Philippine Statistics Authority
4. Posting Permit (for Security Agency) Security Agency of the Applicant
FEES TO PROCESSING
BE PAID TIME
1.1 Connect to WI-FI named: 1.1 Verification of records. None 5 minutes Barangay Health Aide,
CAL_BUS1STOPSHOP or use Licensing Officer I
mobile data and go to your Mobile 1.2 Encoding of applicant information or
Browser and search: (if manual) / Generating of Officer of the Day
bit.ly/caloocanoprg or applicant information using the BPLO
http://online.caloocancity.gov.ph:94 reference number provided by the
// applicant (if through bit.ly.

2.1 Upon receipt of reference number, 2.1 Receive payment and issue 100.00 6 minutes Collection Clerk
proceed to City official receipt. CTD

24
FEES TO PROCESSING
BE PAID TIME
2.3 Proceed to BPLO to submit the 2.2 Printing of Mayor’s Permit on None 9 minutes Barangay Health Aide,
Official Receipt Occupation Licensing Officer I
Receive Mayor’s Permit on or
2.4 Occupation 2.3 Validation of Mayor’s Permit on Officer of the Day
Occupation BPLO
2.4 Releasing of Mayor’s Permit on

Occupation
TOTAL 100.00 19 minutes
8 Retirement of Business
Retirement or cessation of business is being granted to those taxpayers who wish to cease from their respective business operation within
the City of Caloocan.

1. Duly accomplished retirement application form with location map City Treasurer’s Office
(3pages/set; originally signed by the owner/President or Vice
President in case of a corporation)
2. Tax Bill & Official receipts for the past three (3) years (1 original Registered Business Taxpayer
copy each)
3. Latest Business Permit (1 original copy) Registered Business Taxpayer
4. If Single Proprietorship: Registered Business Taxpayer
Affidavit of Closure with actual date of closure (1 original copy)
If Partnership:
Partnership dissolution with actual effectivity date of closure
signed by all partners (1 original copy)
25

If Corporation:
Secretary’s Certificate or Board Resolution on Closure or transfer
of business with actual date of closure (1 original copy)
5. Government-issued ID Registered Business Taxpayer
If Single Proprietorship: ID of the owner
If Partnership: all IDs of partners are required
If Corporation: ID of President (Original must be presented &
photo copy to be submitted) together with the authorization letter
from the owner and valid ID of the authorized representative
6. Barangay Certificate with actual date of closure (1 original copy) Registered Business Taxpayer’s Barangay
7. BIR Certificate of Registration (original must be presented & Bureau of Internal Revenue
photo copy to be submitted)
8. Certified breakdown of sales; if there are 2 or more line of Registered Business Taxpayer
business/branches & Audited Financial Statement is consolidated
(1 original copy)
9. Proof of business tax payment/tax bill/permit issued by the other Other LGU where other operations are situated
LGU where other operations are situated (original must be
presented & photo copy to be submitted)
Latest ITR with AFS on or before closure from the last payment
of business operation.
10. VAT Return or Percentage Tax return (original must be Bureau of Internal Revenue
presented & photo copy to be submitted)
11. Book of Accounts (to be presented upon evaluation/actual Registered Business Taxpayer’s Accountant/s
inspection and examination)
12. Sketch of business for inspection/contact person & contact Registered Business Taxpayer
number
26
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the duly accomplished 1.1 Receive the duly accomplished None 2 minutes Administrative Assistant IV
application form and other required application form and other or
documents requirements. Officer of the Day
BPLO
1.2 Inspection of business to verify if None 1 day Licensing Officer III,

operational or not Administrative Aide IV,
Metro Aide I
or
Officer of the Day
BPLO
1.3 Issuance of Order of Payment None 5 minutes Const. & Main. Capatas,
Admin Aide IV, Admin Aide
VI, Metro Aide I, Admin
Admin Aide IV
or
Officer of the Day
BPLO

2.1 Upon receipt of Order of Payment, 2.1 Receive payment and issue 100.00 6 minutes Collection Clerk
proceed to City official receipt. CTD

27
2.3 Proceed to BPLO to submit the 2.2 Approval / Signing of the None 5 minutes City Government Assistant
Official Receipt retirement of business / Mayor’s Department Head II
Permit BPLO
2.4 Receive of retirement certification
2.3 Releasing of retirement None 5 minutes Administrative Assistant IV

certification or
Officer of the Day
BPLO
Pursuant 1 day and 23
to City minutes
TOTAL Ordinance
No. 0386
s. 2004
COMPLAINTS IN CONNECTION WITH BUSINESS/ MAYOR’S PERMIT

These are complaints being filed by concern citizen/s against an erring businesses whether registered or not due to violations of existing
laws, rules and regulations.
CLASSIFICATION: Complex
WHO MAY AVAIL: Workers of Registered Business Taxpayers
1. Complaint Form Business Permits and Licensing Office
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the duly accomplished 1.1 Receive the duly accomplished None 1 minute Administrative Assistant IV
complaint form complaint form or
Officer of the Day
BPLO
28
FEES TO PROCESSING
BE PAID TIME
1.2 Verification of Record None 5 minutes Const. & Main. Capatas
or
Officer of the Day
BPLO
2.0 INSPECTION AND ISSUANCE OF NOTICE

2.1 Inspection of the nature of None 1 day Licensing Officer III,
complaint; issuance of notice of Administrative Aide IV,
violation Metro Aide I
or
Officer of the Day
BPLO
2.2 Issuance of Closure Order / None 3 days City Government Assistant
Notice of Assessment / Notice of Department Head II,
Delinquency Licensing Officer III,
Administrative Aide IV,
Metro Aide I
or
Officer of the Day
BPLO
None 4 days and 6

TOTAL
minutes
29
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion
Box located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following
information:
− Client’s name
− Complete Address
− Contact details (telephone number, cellular phone number, electronic mail address)
How feedbacks are • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
processed Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to
concerned office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to answer within three
days upon receipt of the feedback. The office response is then relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/
Action Officer for appropriate action. Response is then sent to the client through phone or formal letter.
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
Suggestion Box located at the Front Desk.
• Complaints can also be filed through a formal letter. Make sure to provide the following information:
− Client’s name
− Name of the person being complained
− Incident
− Evidence
How complaints are • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints
processed are forwarded to concerned office/ department or personnel for explanation to be submitted within three days
upon receipt of the complaint. The response is then relayed to the complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for
appropriate action. Response will be sent to the complainant through a formal letter.
30

Contact Information For inquiries and follow-ups, clients may reach the office through the following contact details:
• Office Telephone Numbers:
8288-8811 local 2248/2217
• Email Address:
− bplo@caloocancity.gov.ph
• Office Address:
- Business Permits and Licensing Office
Ground Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan
City 1403
31
CITY ENGINEERING DEPARTMENT
32
1 Issuance of the Required Excavation Permit for Major Public Utilities (MERALCO, PLDT, MWSI, ETC.)
Provision on issuance of excavation permit for the major public utility connection.
OFFICE OR DIVISION: City Engineering Department (CED)

TYPE OF TRANSACTION: G2B – Government to Business
WHO MAY AVAIL: Utility Companies, Contractors
1. Plans, Programs, Contract, Surety Bond, Job Orders Client
2. Barangay Clearance for Excavation Barangay
3. Excavation Permit for National Roads MMDA and DPWH
4. Community Tax Certificate (Cedula) City Treasury Department (CTD)
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS
1.1 Submit the required documents 1.1 Receive the required documents None 10 minutes Administrative Aide
for initial assessment and and check for completeness or
verification Officer of the Day
1.2 Endorse to the Engineer-in-Charge. CED
1.2 Wait for the advice and the
scheduled site inspection Advise client to wait for the
1.3 schedule for site inspection
2.0 SITE INSPECTION
2.1 Conduct site inspection. None 3 days Engineer III
Or
2.2 Prepare and endorse report. Officer of the Day
CED
33
FEES TO PROCESSING
BE PAID TIME
2.1 Secure Order of Payment (OP) 2.3 Compute and issue Order of None 1 day Engineer III
Payment from the assessed Or
inspection. Officer of the Day
CED
3.0 PAYMENT PROCESS
3.1 Pay the corresponding fee at CTD 3.1 Receive and process payment. Fees 10 minutes Cashier
City Treasurer’s
3.2 Receive Official Receipt (OR) 3.2 Issue Official Receipt (OR) Department
4.0 RELEASE OF PERMIT
4.1 Receive Excavation Permit 4.1 Receive the OR and endorse None 10 minutes Administrative Aide I
Excavation permit to CGADH II for Or
approval and signature. Officer of the Day
CED
4.2 Approve and Sign the Excavation None 1 day City Government
Permit Department Head II
CED
4.3 Release of Excavation Permit None 1 day Administrative Aide I
Or
Officer of the Day
CED
None 6 days and 30
TOTAL:
minutes
34
2 Issuance of the Required Excavation Permit for Individual House Service Connection
Provision on issuance of excavation permit for the individual house service connection.
OFFICE OR DIVISION: City Engineering Department (CED)

TYPE OF TRANSACTION: G2C – Government to Client
WHO MAY AVAIL: All

1. Barangay Clearance for Excavation Permit Client
2. Documents Maynilad
3. Excavation Permit Request MWSI
4. Inspection Report (if any) MWSI
5. Community Tax Certificate (Cedula) City Treasury Department (CTD)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the required documents 1.1 Receive the required documents None 10 minutes Administrative Aide I
for initial assessment and and check for completeness Or
verification Officer of the Day
1.2 1.2 Endorse to the Engineer-in-Charge. CED
Wait for the advice and the
scheduled site inspection Advise client to wait for the
1.3 schedule for site inspection
2.0 SITE INSPECTION
2.1 Conduct site inspection. None 2 days Engineer III
Or
2.2 Prepare and endorse report. Officer of the Day
CED
35
FEES TO PROCESSING
BE PAID TIME
2.1 Secure Order of Payment (OP) 2.3 Compute and issue Order of None 10 minutes Engineer III
Payment from the assessed or
inspection. Officer of the Day
CED
3.0 PAYMENT PROCESS
3.1 Pay the corresponding fee at CTD 3.1 Receive and process payment. Fees 10 minutes Cashier
3.2 Receive Official Receipt (OR) 3.2 Issue Official Receipt (OR) City Treasurer’s
Department
4.0 RELEASE OF PERMIT
4.1 Present OR 4.1 Receive the OR and endorse None 10 minutes Administrative Aide I
Excavation permit to CGADH II for Or
approval and signature. Officer of the Day
CED
4.2 Approve and Sign the Excavation None 1 day City Government Department
Permit Head II
CED
4.2 Receive Excavation Permit 4.3 Release of Excavation Permit None 1 day Administrative Aide I
Or
Officer of the Day
CED
None 4 days and 40
TOTAL:
minutes
3 Action on Complaints Concerning Engineering and Public Works (for Inclusion)

Receive reports and act on complaints regarding engineering and public works.
OFFICE OR DIVISION: City Engineering Department – Administrative Division
TYPE OF TRANSACTION: G2C – Government to Client G2B – Government to Business G2G – Government to Government
36
WHO MAY AVAIL: All

1. Letter of Complaint (Original and Photocopy) Client
2. Action Slip CED
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF GRIEVANCE LETTER
1.1 Prepare and submit Complaint 1.1 Receive and record letter of None 5 minutes Administrative Aide I
Letter with supporting documents complaint Or
to any of the following Office/ Officer of the Day
Department 1.2 Endorse to the Engineer-in-Charge. CED
a. Office of the President
(8888)
b. Office of the City Mayor
c. Office of the Secretary to
the Mayor
d. Office of the City
Administrator
e. City Engineering
Department
1.2 Wait for the review, evaluation, 1.3 Review and Evaluate Complaint None 1 hour City Government Department
and verification of complaint Letter Head II
CED
1.4 Prepare Action Slip and forward to
concerned division:
• Road Right of Way Section
- Encroachment
• Construction and
Maintenance Division
- City Projects
37
FEES TO PROCESSING
BE PAID TIME
• Administrative Division
- Personnel Street Light
Section
- Street Lights
2.0 EVALUATION AND OCULAR INSPECTION

2.1 Evaluate and verify the validity of None 3 days Concerned Division/
the subject of the complaint Section
2.2 Conduct Ocular inspection
2.3 Prepare and submit findings/ report

to CGDH
2.2 Review submitted findings/ report None 1 day City Government Department
Prepare response to the endorsed Head II
complaint CED
Forward to the officer of the day
3.0 ENDORSEMENT
3.1 Acknowledge receipt of 3.1 Endorse Reply and Inspection None 10 minutes Administrative Aide I
endorsement to concerned Report to the Complaint, concerned Or
agency, office or department agency, office or department Officer of the Day
Record and file received copy pf CED
endorsement
None 4 days, 1 hour
TOTAL: and 15
minutes
38

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and
● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the
following information:
- Client’s name
- Complete Address
- Contact details (telephone number, cellular phone number, electronic mail address)
How feedbacks are processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are
forwarded to concerned office/ department/ personnel.
● Feedbacks requiring answers are forwarded to the office/ department and required to answer within
three days upon receipt of the feedback. The office response is then relayed to the client.
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-
Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or
formal letter.
How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated
Comment and Suggestion Box located at the Front Desk.
● Complaints can also be filed through a formal letter. Make sure to provide the following information:
- Client’s name
- Complete Address
- Name of the person being complained
- Incident
- Evidence
How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
complaints are forwarded to concerned office/ department or personnel for explanation to be
submitted within three days upon receipt of the complaint. The response is then relayed to the
complainant.
● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
Officer for appropriate action. Response will be sent to the complainant through a formal letter.
39

● Office Telephone Numbers:
- 8288-8811 local 2263
● Cellular Phone Numbers:
- South Caloocan:
- North Caloocan:
● Email Address:
- cityengrdept@gmail.com
● Office Address:
- City Engineering Department, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
Avenue, East Grace Park, Caloocan City
40
CITY GENERAL SERVICES DEPARTMENT
41
1 Issuance of Mayor’s Clearance

The Mayor’s Clearance is issued to individuals for the following purposes:
● Local Employment
● For Employment in government services, particularly:
● Armed Forces of the Philippines (AFP)
● Philippine National Police (PNP)
● Bureau of Fire Protection (BFP)
● Others:
● Travel Abroad
● Firearms/Explosives License
● Marriage Requirements for would-be- Brides of AFP Personnel
OFFICE OR DIVISION: City General Services Department (CGSD) - Administrative Services & Records Management
TYPE OF TRANSACTION: G2C – Government to Citizen
WHO MAY AVAIL: Caloocan Residents Only
1. Police Clearance (Original and photocopy) Caloocan City Police Headquarters
2. Court Clearance (Original and photocopy) Metropolitan Trial Court (MTC) or Regional Trial Court
3. NBI Clearance (For application in handling explosives National Bureau of Investigation (NBI)
materials/components)
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1.1 Fill out the application stub. 1.1 Provide the application stub to the None 2 minutes Administrative Aide II
client. or
1.2 Submit the accomplished Officer of the Day
application stub and present the CGSD
42
FEES TO PROCESSING
BE PAID TIME
requirements to the Receiving 1.2 Receive the application stub and
Counter. verify the completeness of the
submitted documents.
1.3 Receive Order of Payment (OP).
1.3 Issue order of payment.
2.0 PAYMENT OF FEES
2.1 Proceed to the City Treasury 2.1 Receive OP and corresponding 4 minutes Revenue Collection Clerk
Department (CTD), present OP, payment: CTD
and pay corresponding fees. ● Local employment P20.00
● Travel Abroad P100.00
2.2 Receive Official Receipt (OR). ● Firearms/Explosives P200.00
● Authentication P20.00
2.2 Issue OR to client.

2.3 Submit the original OR at the 2.3 Receive original OR. None 4 minutes Officer of the Day
CGSD Receiving Counter Supervising Administrative
2.4 Prepare the Mayor’s Clearance Officer
and endorse to the Office of the CGSD
Secretary to the Mayor for Signature.
2.5 Affix signature on the Mayor’s None 4 minutes Secretary to the Mayor
Clearance. Office of the Mayor
2.6 Refer to GSD for release.

2.0 DOCUMENT RELEASE
2.1 Receive Mayor’s Clearance. 2.1 Release the Mayor’s Clearance. None 1 minute Supervising Admin. Officer
Administrative Aide II
− For PNP, authenticate Mayor’s P20.00 Officer of the Day
Clearance CGSD
TOTAL Various 15 minutes
43
2 Provision of Various Equipment

Provision of equipment to Residents Individual, Religious Groups and other Organizations such as Monoblock Chairs, Tables, Sound System
and Tents.
OFFICE OR DIVISION: CGSD - Logistic Division
WHO MAY AVAIL: Residents Individual, Religious Groups and other Organizations
Request Letter Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit a request letter to the 1.1 Receive request letter. None 3 minutes Public Service Foreman
Receiving Counter. Officer of the Day
1.2 Advise clients to follow-up a day CGSD
before the event.
1.3 Verify the availability of the

items/equipment requested and
schedule of event.
1.4 Prepare the Property Request Form.

1.5 Evaluate and approve the Property None 2 minutes Administrative Officer V
Request Form. CGSD
(If no available item/equipment,

contact client through phone call)
1.6 Dispense the delivery of the None 2 minutes Administrative Aide III
requested items/ equipment. Officer of the Day
44
FEES TO PROCESSING
BE PAID TIME
CGSD
2.0 RELEASE OF REQUEST
2.1 Follow-up the request via 2.1 Respond to inquiry diligently and None 5 minutes Public Service Foreman
telephone call at 8288-8811 local provide exact details of request. Officer of the day
2211. CGSD
2.2 Receive the items/ equipment 2.2 Deliver the items/ equipment None 1 day Administrative Aide I
requested. requested Job Order Workers
CGSD
2.3 Return the items/ equipment. 2.3 Retrieve the items/ equipment. None 1 day Administrative Aide I
Job Order Workers
2.4 Sign the Property Request Form. 2.4 Advise clients to sign the Property
CGSD
Request Form.
2.5 File returned Property Request Form None 1 minute Public Service Foreman
duly signed by requesting group or CGSD
individual.
2 days and 13
TOTAL None
minutes
3 Processing of LR, PR, PO, AIR, RIS & Deliveries

Processing of Letter Requests (LR), Purchase Requests (PR), Purchase Orders (PO), Acceptance and Inspection Report (AIR), Requisition
Issue Slip (RIS) and deliveries of different departments and office of the City Government of Caloocan.
OFFICE OR DIVISION: Supply Management Division / Records Division

TYPE OF TRANSACTION: G2G – Government to Government
WHO MAY AVAIL: Government Departments and Offices
45

Letter Request Requesting Office/ Department
FEES TO PROCESSING
BE PAID TIME
1.0 PROCESSING OF LETTER REQUEST
1.1 Submit Letter Request (LR) to the 1.1 Receive the LR for LR Number and None 3 minutes Admin. Aide III/
Receiving Counter at forward to Executive Division for Officer of the Day
Administrative / Records Division approval of the OIC of CGSD then (Admin. Division)
forward to the Supply Management OIC-CGSD/
Job Order Worker at the
Division
Executive Division
1.2 Canvass the price of items listed in None 1 hour Supervising Admin. Officer/
the LR. Admin. Asst. I/ Job Order
Workers
1.3 Forward to Officer-in-Charge for CGSD
approval.
1.4 Approve canvassed LR and affix None 2 minutes Officer-in-Charge
initial. CGSD
1.5 Record canvassed LR for

monitoring purposes
1.6 Return canvassed LR shall to None 3 minutes Admin. Aide III
Admin./Records Division for (Records Division)
releasing to the Budget Department CGSD
for General Fund & Special
Education Fund, and or to the
Accounting Dept. for the Trust Fund.
46
FEES TO PROCESSING
BE PAID TIME
1.7 Determine and approve if there are None 2 days Assigned Analysts
appropriated funds for the LR for CBD
General Fund & Special Education
Fund, and or to the Accounting Dept.
for the Trust Fund.
1.8 Return approved LR to the Supply None 5 minutes Admin. Aide III/ Job Order
Management Division for the Worker
preparation of Purchase Request CGSD
(PR).
1.9 Forward PR to the requesting

department/office for signature.
2.0 PROCESSING OF PURCHASE REQUEST
2.1 Forward the approved PR to 2.1 Receive approved PR for transmittal None 30 mins. Supply Management Division
CGSD. to Procurement Office for the CGSD
preparation of procurement process.
2.2 After the PR has been subjected to None 20 mins.

competitive bidding, Preparation of
Purchase Order (PO) to be
forwarded to the Office of the Mayor
for Signature.
2.3 Hand over the approved PO to the None 10 minutes Admin. Aide III/ Job Order
supplier for signature Workers Supply Mng’t. Div.
CGSD
2.4 Prepare the AIR and RIS for supplies None 1 hour Labor Gen. Foreman/ Admin.
and material -PIS, PAR & AIR for Aide IV/ Admin Aide III
equipment and motor vehicle. CGSD
47
FEES TO PROCESSING
BE PAID TIME
2.5 Inspect the delivery None 15 minutes Labor Gen. Foreman/ Admin. Aide IV
CGSD
3.0 RELEASE OF DELIVERY
1.3 Acceptance of delivery of supplies 3.1 Distribute the supplies and materials None 1 hour Labor Gen. Foreman/ Admin.
and materials or equipment and to the requesting department /office. Aide IV
CGSD
motor vehicles
3.2 Forward all documents to the None 5 minutes Budget Officer I/ Admin. Aide
Accounting Department for the VI
payment process. (Executive Secretariat)
CGSD
3.3 After complying with accounting
rules, forward to the City Treasurer
for the issuance of Cheque.
3.4 Cheque will be forwarded to the
Office of the Secretary for signature
3.5 After signing, Cheque will be

returned to the City Treasurer for
releasing of payment
2 days, 4
TOTAL None hours, and 33
minutes
48
4 Issuance of Property Clearance

The Property Clearance is issued to individuals needing this document for the following purpose:
- Retirement - Travel Abroad
- Maternity Leave - Death Claim
- Vacation Leave - Transfer of Office
- Resignation
OFFICE OR DIVISION: Asset Management Division
WHO MAY AVAIL: Government Employee or Official, Casual & Co-Terminus
Certification Requesting Office
Transferred (PAR) Property Acknowledgement Receipt Requesting Office
FEES TO PROCESSING
BE PAID TIME
1.1 Secure office certification of no None Admin. Officers/ Head of the
property accountability from their Department concerned
respective offices.
1.2 Submit to CGSD receiving section 1.2 Receive LR with certification of no None 3 minutes Admin. Aide III (Admin.
property accountability for the Division)
issuance of property clearance. CGSD
1.3 Check accountability of the None 3 minutes Inventory Team
requisitioner CGSD
1.4 Affix initial of person concerned (for None 1 minute Records Officer
vehicles) and (for property Admin. Officer V
accountability) CGSD
49
FEES TO PROCESSING
BE PAID TIME
1.5 Approval and signature of CGSD – None 3 minutes Officer In Charge
OIC CGSD
2.1 Submit the signed Property 2.1 Receive the signed Property None 1 minute Admin. Aide III –
Clearance at the Receiving Clearance at the Receiving Counter Officer of the Day (Admin.
Counter for releasing. for releasing. Division)
CGSD
2.2 Receive Property Clearance. 2.2 Authenticate and release the

Property Clearance.
TOTAL None 11 minutes
5 Maintenance of Various Building and Equipment

Maintenance of various buildings, health centers and other vertical structures.
OFFICE OR DIVISION: Building & Equipment Maintenance Division
WHO MAY AVAIL: Government Departments, Offices, Government Owned Buildings, Parks and other Vertical Structures
None None
FEES TO PROCESSING
BE PAID TIME
1.1 Submit letter request to the 1.1 Receive letter request and verify the None 5 minutes Administrative Officer V
Receiving Counter or through availability of skilled workers Administrative Officer I
phone calls. needed for a specific project. CGSD
50
FEES TO PROCESSING
BE PAID TIME
1.2 Approve or disapprove the Request. None 3 minutes Administrative Officer V
CGSD
1.3 Deploy the personnel/ skilled worker None 3 minutes Administrative Officer V
needed. Administrative Officer I
CGSD
2. The person requesting can follow- 2.1 Respond to their inquiry diligently None Dependent on GSD Skilled Workers and
ups their letter request via and provide exact details if the the projects to Personnel
telephone call at 8288-8811 local CGSD
request is approved or dis- be done.
2233 approved.
2.2 Deliver services as per requested

projects.

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located
at the Front Desk.
● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:
− Client’s name
How are feedbacks ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource
processed? Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/
personnel.
● Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days upon
receipt of the feedback. The office response is then relayed to the client.
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
Officer for appropriate action. Response is then sent to the client through phone or formal letter.
How to file complaints? ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion
51

− Client’s name
− Incident
− Evidence
How are complaints ● The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are
processed? forwarded to concerned office/ department personnel for a written explanation to be submitted within three days upon
receipt of the complaint. The response is then relayed to the complainant.
● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for
− 5319-5050 / 8288-8811 local 2211
● Email Addresses:
− gsd@caloocancity.gov.ph
● Office Address:
− City General Services Department
2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403
Contact Information of ● Anti-Red Tape Authority:
ARTA, PCC, and CCB − complaints@arta.gov.ph
− 8888
− 8478-5093
● Presidential Complaint Center:
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− pcc@malacanang.gov.ph
− Bahay Ugnayan, J. P. Laurel Street, Malacañang, Manila
● Contact Center ng Bayan:
− 0908-8816565 (text)
− 1-6565 (call)
− www.contactcenterngbayan.gov.ph
www.facebook.com/ contactcenterngbayan
52
CITY HEALTH DEPARTMENT
53
1 Issuance of Pink Card

The City Health Department conducts necessary physical and medical examinations and issue Medical Certificates to all citizens employed in
the entertainment / night establishments within the jurisdiction of the city.
OFFICE OR DIVISION City Health Department (CHD) – Special Services Division

CLASSIFICATION Simple
TYPE OF TRANSACTION G2C – Government to Citizens
WHO MAY AVAIL • Employees working in Night Establishments/ KTV Bars such as:
- Waiter/ Waitress - Busboy - Receptionist
- Usher/ Usherette - Bouncer - Dancer/ Model
- Bartender/ Bar Girl - Cashier - Disc Jockeys
- Band Member/ Singer - GRO - Floor Manager
• Employees working in Massage Parlor/ Spa/ Sauna Baths such as:
- Massage Attendants/ Masseuse/ Therapist
- Room Attendant
1. Prepare the following:
a. 2 pcs 1x1 ID Picture ➢ To be provided by client
b. Police Clearance (1 original and 1 photocopy) ➢ Police Station
c. Cedula (1 original and 1 photocopy) ➢ Caloocan City Hall
d. Chest X-ray (original copy and validity is not less than 6 ➢ Any DOH accredited Diagnostic Clinic
months)
e. Urine Specimen(original copy) ➢ Caloocan Social Hygiene Clinic / Any DOH accredited
f. Stool Specimen(original copy) laboratory
g. Birth Certificate (from PSA) (1 original and 1 photocopy) ➢ Caloocan Civil Registry/ PSA Office
2. Urinalysis Caloocan Social Hygiene Clinic
3. Fecalysis or Stool Analysis Caloocan Social Hygiene Clinic
4. Hepatitis-B Screening Caloocan Social Hygiene Clinic
5. Rapid Plasma Reagin (RPR) / Syphillis Screening Caloocan Social Hygiene Clinic
54
FEES TO PROCESSING
BE PAID TIME
1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES
1.1 Present original and photocopies 1.1 Receive and check the validity of None 5 minutes Midwife-on-Duty
of all documentary requirements. both original and photocopies of or
documentary requirements Medical Technologist-on-Duty
CHD- Social Hygiene Clinic
1.2 Secure Order of Payment for 1.2 Issue Order of Payment. None 5 minutes
needed service/s.
1.3 Accept Order of Payment (OP) and 10 minutes
Php Midwife-on-Duty
1.3 Proceed to the City Treasury the amount stated therein: or
100.00
Department (CTD) and present • Gram Stain Medical Technologist-on-Duty
50.00
Order of Payment. • Urinalysis CHD- Social Hygiene Clinic
30.00
• Fecalysis or Stool Analysis
30.00
• Hepatitis B Screening
Free
• RPR/Syphilis Screening Cashier
100.00 City Treasury Department
• Pink Card
1.4 None 5 minutes

1.4 Issue Official Receipt and advise Cashier
Claim Official Receipt and return the client to return to CHD. City Treasury Department
to CHD.
None 5 minutes
1.5 Receive and check the validity of
1.5 Official Receipt then proceed to Midwife-on-Duty
Present the Official Receipt. record the O.R. number and or
Medical Technologist-on-Duty
employment details of applicant.
55
FEES TO PROCESSING
BE PAID TIME
2.0 CONDUCT OF MEDICAL EXAMINATION
2.1 Submit urine / stool specimen, 2.1 Receive urine and stool specimen, None 30 minutes Midwife-on-Duty
allow blood extraction for Hepatitis extract blood specimen from or
B screening and RPR testing then applicant and Medical Technologist-on-Duty
proceed to the smearing area of perform vaginal and urethral smear.
Social Hygiene Clinic for
vaginal/urethral smear.
Physician-on-Duty or Midwife-
2.2 Undergo physical and medical 2.2 Perform medical and physical None 20 minutes on-Duty
examination. examination. CHD-Social Hygiene Clinic
3.0 RELEASE OF MEDICAL EXAM RESULTS AND PINK CARD
3.1 Receive all laboratory results and 3.1 Evaluate laboratory results, release None 5 minutes Physician-on-Duty
receive medication if needed. them to client and prescribe CHD-Social Hygiene Clinic
medications if necessary.
Midwife-on-Duty
3.2 Claim the Pink Card. 3.2 Issue Pink Card to client. None 5 minutes
or
Officer-of-the-Day
CHD-Social Hygiene Clinic
Php 1 Hour and 30

310.00 minutes
TOTAL (may vary
depending
on service
needed)
56
2 Diagnostic Testing for STD

Conduct of diagnostic test to manage, prevent and control the spread of Sexually Transmitted Diseases (STD).

WHO MAY AVAIL Walk-in (Out-patient) clients referred by Health Centers and Private Clinics
Request from Health Centers and Private Clinics Health Center and Private Clinics
FEES TO PROCESSING
BE PAID TIME
1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS
1.1 Present request from Health 1.1 Receive request from client and None 15 minutes Physician-on-Duty or
Centers or private clinics for the conduct interview for medical Midwife-on-Duty
test/s needed and undergo history taking. CHD-Social Hygiene Clinic
interview for medical history
taking.
2.0 CONDUCT OF MEDICAL EXAMINATION AND COUNSELING
2.1 Undergo HIV Counseling and 2.1 Conduct HIV Counseling.then None 1 hour and 30 Physician-on-Duty or
necessary STD testing. proceed to conduct of necessary minutes Midwife-on-Duty
STD Testing: CHD-Social Hygiene Clinic
▪ Syphillis
▪ Gonorrhea
▪ Hepatitis B
▪ HIV
2.2 Receive STD Test result and Medical Technologist-on-
▪ None 30 minutes
undergo Medical Consultation Duty
2.2 Release STD Test result and
CHD- Social Hygiene
conduct medical consultation based
Clinic
on the STD Test result.
57
FEES TO PROCESSING
BE PAID TIME
3.0 PROVISION OF MEDICATION OR REFERRAL
3.1 Receive medication/referral and 3.1 Issue medication/referral and None 15 minutes Physician-on-Duty
health education if the test turns provide health education if the test CHD-Social Hygiene Clinic
reactive/positive. turns reactive/positive
None 2 hours and
TOTAL
30 minutes
3 Laboratory Examination
Conduct of Laboratory Examination on various specimens for diagnostic and for pre-employment.
Office or Division City Health Department (CHD) – Special Services Division (Central Laboratory)
Classification Simple
Type of Transaction G2C – Government to Citizens
Who may avail All employees, dependents of employees, walk-in and health center patients, referral from government /
private hospitals and private practitioners.
Laboratory Request Form Referring Physician / Health Center (if any)
FEES TO PROCESSING
BE PAID TIME
1.0 PRESENTATION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES
1.1 Present referral form and 1.1 Receive referral form and specimen None 5 minutes Laboratory Aide or
specimen sample to the Receiving samples (if applicable) and issue Medical Technologist-on-duty
Counter and secure Order of Order of Payment. CHD- Central Laboratory
Payment for services to be
availed.
58
FEES TO PROCESSING
BE PAID TIME
1.2 Proceed to the City Treasury 1.2 Receive Order of Payment, together 10 minutes Cashier
Department for payment of fees with the amount stated therein and City Treasury Department
and secure Official Receipt. issue Official Receipt Php 30.00
▪ Urinalysis 30.00
▪ Fecalysis 60.00
▪ Sputum Examination Free
▪ Rapid Dengue Test Free
▪ Covid antigen Free
▪ RT CPR Free
▪ Gene Expert
2.0 CONDUCT OF LABORATORY EXAMINATION
2.1 Present Official Receipt and 2.1 Receive Official Receipt and None 5 minutes Medical Technologist-on-duty
needed specimen sample, such as needed specimen sample, such as CHD- Central Laboratory
urine or stool, to the Receiving urine or stool.
Counter of the Central Laboratory.
2.2 Allow the Medical Technologist on 2.2 Extract blood from client for Blood None 10 minutes Medical Technologist-on-duty
duty to conduct blood extraction. Chemistry and Rapid Dengue Test. CHD- Central Laboratory
2.3 Receive instruction when to come 2.3 Process specimen samples for None 30 minutes
back for the release of Laboratory testing and reading of laboratory 2 hours Medical Technologist-on-duty
Test Result. results and advise client when to 2 days CHD- Central Laboratory
come back for the release of 1 hour
laboratory results.
▪ Urinalysis
▪ CBC/ Blood Chemistry
▪ Sputum Exam
▪ Rapid Dengue Test
59
FEES TO PROCESSING
BE PAID TIME
3.0 RELEASE OF LABORATORY RESULTS
3.1 Claim the Laboratory Result at the 3.1 Release Laboratory Result/s None 3 minutes Medical Technologist-on-duty
given time. CHD- Central Laboratory
Varies Varies
depending depending on
TOTAL on services needed
services
needed
4 Issuance of Medical Certificate

Conduct thorough physical and medical examinations and issue medical certificates to all citizens employed in both food and non-food
establishments within the city as pre-requisite in obtaining necessary health permits.
OFFICE OR DIVISION City Health Department (CHD) – Special Services Division (Employees Clinic)
WHO MAY AVAIL All citizens who shall be employed in establishments operating within the territorial jurisdiction of the city.
For Government Employment: Any Department of Health (DOH) Accredited Laboratories or
1. Complete Blood Count (CBC) (with 1 month validity) Diagnostic Clinics
2. Urinalysis (with 1 week validity)
3. Chest X-ray (with 6 months validity)
4. Drug Test (with 1 month validity)
5. Psychological Test / Neuro-Psychiatry (with 1 month validity)
6. COVID-19 Vaccination Card
For Private Employment:

1. Urinalysis (with 1 week validity)
60

2. Chest X-ray (with 6 months validity)
3. Fecalysis/Stool Analysis (with 1 month validity)
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF DOCUMENTARY REQUIREMENTS AND PAYMENT OF FEES
1.1 Present original documentary 1.1 Check validity of requirements None 3 minutes Evelyn A. Matira, RN
requirements to the receiving presented and issue Order of Nurse III
counter of the Employees Clinic Payment. CHD- Employees Clinic
and receive Order of Payment.
1.2 Receive Order of Payment, together
1.2 Proceed to City Treasury with the amount stated therein: 5 minutes Cashier
Php 30.00 City Treasury Department
Department and present Order of ▪ Physical Examination
Payment, together with the ▪ Medical Certificate 20.00
amount stated therein.
None 2 minutes Cashier
1.3 Claim Official Receipt from City 1.3 Issue Official Receipt. City Treasury Department
Treasury Department.
2.0 CONDUCT OF MEDICAL EXAMINATION AND ISSUANCE OF MEDICAL CERTIFICATE

2.1 Present Official Receipt and all 2.1 Receive and check the Official None 15 minutes Evelyn A. Matira, RN
documentary requirements to the Receipt and all documentary Nurse III
Receiving Counter of the requirements then proceed to and
Employees Clinic and undergo conduct of Physical Examination. Physician-on-Duty
CHD- Employees Clinic
Physical Examination.
Prepare and release Medical

2.2 None 2 minutes Clerk-on-Duty
Receive Medical Certificate. 2.2 Certificate. CHD- Employees Clinic
61
FEES TO PROCESSING
BE PAID TIME
3.0 ISSUANCE OF HEALTH CERTIFICATE

3.1 Present Medical Certificate to the 3.1 Receive and verify Medical None 3 minutes Officer-of-the-Day
Sanitation Services Division for Certificate issued by Employees CHD- Sanitation Services
issuance of Health Certificate. Clinic and issue Health Certificate. Division
TOTAL Php 50.00 30 minutes
5 Issuance of Cemetery Permits

Issuance of Cemetery Permits for every entombment as required by the PD 856, specifically pertaining to the disposal of cadavers.
OFFICE OR DIVISION City Health Department (CHD) – Cemetery Services Section

WHO MAY AVAIL All
Burial /Cremation Permit ➢ To be provided by the client.
1. Fully accomplished Death Certificate
Form No. 103 Fetal Death Form No. 103A
2. Notarized Affidavit of Waiver ➢ Legal Department (8th Floor)
3. Photocopy of PRC License of certifying physician ➢ Private Physician certifying home death
4. Transfer Permit (if applicable) ➢ Provided by other city
5. Permit from Port of Entry (if applicable) ➢ Provided by the client
6. Imam Certification (for Imam descendent) ➢ Muslim/Islam Religious Community
7. SARS- COV2 Test Results OR Medical Certificate stating ➢ Hospital/ Attending Physician
“NO COVID Test done
8. Notarized waiver for non-autopsy (if applicable) ➢ Family Members/Relative
62

Exhumation and Reburial Permit
1. Certificate of Internment
2. Registered Death Certificate
Burial of Ashes
1. Certificate of Cremation
2. Transfer Permit (if applicable)
Transfer Permit
1. Fully accomplished Death Certificate
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS AND PAYMENT OF FEES
1.1 Present documentary 1. Receive and evaluate the validity of None 5 minutes Loren B. Lavin
requirements to the 1 the documentary requirements Cemetery Services Clerk
Cemetery/Burial Permits Section presented and issue Order of CHD- Cemetery / Burial
and receive Order of Payment for Payment Permits Section
Cemetery Permit fees.
1.2 Proceed to the City Treasury 1. Receive Order of Payment, together 10 minutes Cashier
Department and present the Order 2 with the amount stated therein and City Treasury Department
of Payment, together with the issue Official Receipt: Php
amount stated therein and ▪ Registration Fee 20.00
claim the Official Receipt. ▪ Burial/Cremation Fee 100.00
▪ Cemetery Fee 7.50
▪ Entrance Fee 500.00
▪ Embalming Fee 30.00
▪ Transfer Fee 100.00
▪ Exhumation Fee 200.00
▪ Reburial Fee 4.50
63
FEES TO PROCESSING
BE PAID TIME
2.0 ISSUANCE OF CEMETERY PERMIT
2.1 Present the Official Receipt to the 2. Receive and check the validity of None 5 minutes Loren B. Lavin
Cemetery/Burial Permit Section 1 Official Receipt and release the duly Cemetery Services Clerk
and receive requested Cemetery signed Cemetery Permit. CHD- Cemetery / Burial
Permit. Permits Section
Varies 20 minutes
depending
TOTAL on
services
needed
6 Issuance of Health Certificate

Issuance of Health Certificates to all citizens who shall be employed in both food and non-food establishments operating within the territorial
jurisdiction of the city, after having passed the required physical and medical examinations conducted by the local government.
OFFICE OR DIVISION City Health Department (CHD) – Sanitation Services Division

WHO MAY AVAIL All
1. Medical Certificate ➢ CHD-Employees Clinic
2. 1x1 ID Picture with white background and name plate ➢ To be provided by the client.
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS AND PAYMENT OF HEALTH CERTIFICATE FEE
64
FEES TO PROCESSING
BE PAID TIME
1.1 Secure Order of Payment for the 1.1 Issue Order of Payment for the None 2 minutes Officer-of-the-Day
Health Certificate. Health Certificate. CHD- Sanitation Services
Division
1.2 Present Order of Payment and 1.2 Accept the Order of Payment and Php 4 minutes Cashier
required fees to the City Treasury the amount stated therein: 100.00 City Treasury Department
Department. ▪ Health Certificate 20.00
▪ Food Handling Seminar
1.3 Claim Official Receipt. None Cashier
1.3 Issue Official Receipt 2 minutes City Treasury Department

2.1 Present Official Receipt, Medical 2.1 Receive and check the validity of None 30 minutes Officer-of-the-Day
Certificate and all other the Official Receipt, Medical CHD- Sanitation Services
documentary requirements to the Certificate and all other Division
Sanitation Services Division. documentary requirements.
▪ Attend Seminar for Food ▪ Conduct Seminar for Food

Handlers Handlers
(for Foodhandling applicants) (for Foodhandling applicants)
2.2 Receive Food Handling Seminar 2.2 Issue Food Handling Seminar None 2 minutes Dr. Donna Rose M. Matulac
Certificate and/or Health Certificate and/or Health Certificate Officer-in-charge
Certificate. duly signed by the Officer-in-charge CHD- Sanitation Services
of the Sanitation Services Division Division
and City Health Officer.
Php 40 minutes
TOTAL
120.00
65
7 Issuance of Sanitary Permit

Issuance of Sanitary Permit is in compliance with the sanitation requirements, based on the provisions of PD 856, involving any person or
entity who shall establish, operate or conduct any business within the city.
OFFICE OR DIVISION City Health Department (CHD) – Sanitation Services Division

WHO MAY AVAIL All
1. Fully accomplished application form with corresponding ➢ Business Permits and Licensing Office
statement of account.
2. Official Receipt of payment based on assessment indicated ➢ City Treasury Department
in the Revenue Code
3. Temporary Sanitary Permit ➢ CHD-Sanitation Services Division
4. Other requirements depending on the kind of business ➢ CHD-Sanitation Services Division
(including Health Certificate of employees)
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS & PROCESSING OF PERMIT
1.1 Present the documentary 1.1 Receive and check the validity of None 4 minutes Officer-of-the-Day
requirements and wait for the requirements and process the CHD- Sanitation Services
processing and issuance of issuance of Sanitary Permit. Division
permit.
2.1 Receive the Sanitary Permit 2.1 Issue Sanitary Permit. None 4 minutes Officer-of-the-Day,
Dr. Donna Rose M. Matulac
Sanitation Division OIC and
Dr. Evelyn Ong-Cuevas
City Health Officer
66
8 Crematory Services
The City Health Department issues Cremation Permit and schedules cremations in the City’s Crematorium for the citizens that succumbed to
COVID – 19 Virus.

WHO MAY AVAIL All
1. Fully accomplished and certified Certificate of Death ➢ Funeral Services or Hospitals
2. Endorsement Slip from CCSWD ➢ CCSWD
3. RT – PCR Result of the deceased ➢ Rt – PCR Testing Laboratories
4. Affidavit of Waiver (if applicable) ➢ CHD-Cemetery Services Section
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS & PAYMENT OF FEES
1.1 Present documentary 1.1 Receive and check the validity of None 5 minutes Loren B. Lavin
requirements to the Cemetery requirements presented and issue Cemetery Services Clerk
Services Section. Order of Payment CHD- Cemetery / Burial
Permits Section
1.2 Proceed to the City Treasury 1.2 Receive Order of Payment, together 10 minutes Cashier
Department and present the Order with the amount stated therein and City Treasury Department
of Payment, together with the issue Official Receipt
amount stated therein and claim
Official Receipt • Indigent P 1,500.00
• Non – Indigent P 2,000.00
67
FEES TO PROCESSING
BE PAID TIME
2.0 ISSUANCE OF CREMATION PERMIT
3.1 Present the Official Receipt to the 3.1 Receive and check the validity of None 5 minutes Loren B. Lavin
Cemetery Services Section. Official Receipt and cremation slip Cemetery Services Clerk
then proceed to release of duly CHD- Cemetery / Burial
signed Certificate of Cremation Permits Section
P1,500.00/ 20 minutes
TOTAL
P3,500.00
9 Online Pre-Marriage Counseling (PMC) – (For Caloocan South Office)

Presidential Decree No. 965 requires all marriage license applicants to receive instructions about family planning and responsible parenthood.
Article 16 of the New Family Code requires the attachment of the Certification of Marriage Counseling to their application for Marriage License.
Schedule: Tuesdays and Thursdays, 12:30 pm to 4:56 pm (via MESSENGER GROUP CALLS)
OFFICE OR DIVISION City Health Department (CHD) – Health Operation Services Division
WHO MAY AVAIL All couples (would-be-married) who want to apply for Marriage License
Application Stub from City Civil Registry Department ➢ City Civil Registry Department
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUIREMENTS FOR PMC COUNSELING
1. Present of Application Stub 1.1 Enlist couples together with their None 1 minute Elmer T. Geronimo
address and contact number Information System Analyst I
CHD
68
FEES TO PROCESSING
BE PAID TIME
1.2 Advise couples for their schedule None 1 minute Elmer T. Geronimo
via text Information System Analyst I
CHD
1.3 All couples confirming their
attendance to specified date will be
advised to join a Group Chat
wherein PMC ON-LINE Session will
take place
2.0 CONDUCT OF REGISTRATION AND ONLINE PROFILING
2.1 Register in the PMC Attendance 2.1 Conduct online registration and None 18 minutes Elmer T. Geronimo
Logbook and undergo online profiling of would be couples Information System Analyst
profiling I
2.2 Conduct online profile interview with CHD
would be couples.
3.0 ADVISORY ANNOUNCEMENTS

3.1 Receive advisory on the release 3.1 Advise online participants on the None 2 minutes Elmer T. Geronimo
of PMC Certificate distribution of PMC Certificates (3 Information System Analyst
days after the PMC session) I
CHD
4.0 CONDUCT OF ONLINE PRE-MARRIAGE COUNSELING

4.1 Undergo online Pre-Marriage 4.1 Conduct online Pre-Marriage None 4 hours Trained Technical Health
Counseling Counseling Workers (Nurse/ Midwives)
Part 1: Part 1: or
Responsible Parenthood and Responsible Parenthood and Social Worker
Marriage Relationship (2 hours) Marriage Relationship (2 hours) CHD
Part 2: Part 2:
Maternal, Child Health and Maternal, Child Health and Modern
Modern Family Planning (1hour) Family Planning (1hour)
69
FEES TO PROCESSING
BE PAID TIME
Part 3: Part 3:
Home Management (1hour) Home Management (1hour)
5.0 ISSUANCE OF PRE-MARRIAGE COUNSELING (PMC) CERTIFICATES

On the next working day after the On the next working day after the Elmer T. Geronimo
PMC Online orientation: PMC Online orientation: Information System Analyst
I
5.1 Present Application Stub and 5.1 Check the Application Stub. P 50.00 3 minutes CHD
receive Order of Payment and pay Issue an Order of Payment.
PMC fees at CTO Advise client to proceed to the CTO
and return to CHO Office after
payment of fees.
5.2 Present Official Receipt for PMC 5.2 Check OR for Pre-Marriage None 1 minute
fees paid at the CTO Counselling
5.3 Receive PMC Certificate 5.3 Issue of Pre-Marriage Counseling None 1 minute
Certificate
Php 50.00 4 hours and

TOTAL
26 minutes
10 Face-to-Face Pre-Marriage Counseling (PMC) – For Caloocan North Office

Presidential Decree No. 965 requires all marriage license applicants to receive instructions about family planning and responsible parenthood.
Article 16 of the New Family Code requires the attachment of the Certification of Marriage Counseling to their application for Marriage License.
Schedule: Mon, Wed and Fri. 12:30 pm to 5:00 pm
70
OFFICE OR DIVISION City Health Department (CHD) – Health Operation Services Division
WHO MAY AVAIL All couples (would-be married) who want to apply for Marriage License
Application Stub from City Civil Registry Department ➢ City Civil Registry Department
FEES TO PROCESSING
BE PAID TIME
1.0 SCHEDULING OF PMC COUNSELING
1.1 Receive instruction on the 1.1 Pre-register would-be couples and None 2 minutes Elmer T. Geronimo
schedule of Pre-Marriage advise them of the date and venue Information System Analyst I
Counseling of their orientation CHD
1.2 Pay the necessary fee for PMC 1.2 Receive Official Receipt for PMC P 50.00 10 minutes Cashier
and present the Official Receipt fee City Treasury Department
2.0 REGISTRATION AND PROFILING OF COUPLES

2.1 Register in the PMC Attendance 2.1 Register the would-be couples on None 18 minutes Midwife-on-duty
Logbook and undergo Profiling the logbook of attendance and CHD- Health Operation
conduct profiling Services Division
3.0 CONDUCT OF PRE-MARRIAGE COUNSELING
3.1 Undergo Pre-Marriage Counseling 3.1 Conduct Pre-Marriage Counseling None 4 hours Trained Technical Health
and Orientation: Workers (Nurse/ Midwives)
Part 1: or
Responsible Parenthood and Social Worker
Marriage Relationship (2 hours) CHD
Part 2:
Maternal, Child Health and Modern
Family Planning (1hour)
Part 3:
71
FEES TO PROCESSING
BE PAID TIME
Home Management (1hour)
5.0 ISSUANCE OF PRE-MARRIAGE COUNSELING (PMC) CERTIFICATES
5.1 Present Application Stub and 5.1 Check the Application Stub. P 50.00 3 minutes Midwife-on-duty
receive Order of Payment and pay Issue an Order of Payment. CHD- Health Operation
PMC fees at CTO Advise client to proceed to the CTO Services Division
and return to CHO Office after
5.2 Present Official Receipt for PMC payment of fees.
fees paid at the CTO
5.2 Check OR for Pre-Marriage None 1 minute
5.3 Receive PMC Certificate Counselling
5.3 Issue of Pre-Marriage Counseling None 1 minute

Certificate
Php 50.00 4 hours and

TOTAL
35 minutes

information:
− Client’s name
72

processed? Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned
office/ department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days
upon receipt of the feedback. The office response is then relayed to the client.
How to file • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
complaints? Suggestion Box located at the Front Desk.
− Client’s name
− Incident
− Evidence
processed? are forwarded to concerned office/ department personnel for a written explanation to be submitted within
three days upon receipt of the complaint. The response is then relayed to the complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer
for appropriate action. Response will be sent to the complainant through a formal letter.
− 8288-8811 local 2280 / 2282 / 2279 / 2308
• Email Addresses:
− caloocan_healthdept@yahoo.com
− health@caloocancity.gov.ph
• Office Address:
− City Health Department
6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403
73

Contact Information of • Anti-Red Tape Authority:
− 8888
− 8478-5093
• Presidential Complaint Center:
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
• Contact Center ng Bayan:
− 0908-8816565 (text)
− 1-6565 (call)
− www.facebook.com/ contactcenterngbayan
74
CITY ZONING ADMINISTRATION OFFICE
75
1 Issuance of Land Use Clearance for Residential (1 Dwelling)

Land Use Clearance issued to clients securing Building Permit for the construction of one dwelling residential building.
OFFICE OR DIVISION City Zoning Administration Office (CZAO)
TYPE OF TRANSACTION G2C – Government to Citizen
WHO MAY AVAIL Client with lot/ property within the city and intends to secure building permit
Photocopy of the following documents:
1. Lot Plan with vicinity map certified by a Geodetic Engineer Licensed Geodetic Engineer
(1 blue print)
2. Transfer Certificate of Title (TCT) / Land Title Registry of Deeds
3. Declaration of Real Property (land area and existing building) City Assessment Department
4. Current Real Property Tax (RPT) receipts for land and City Treasury Department (CTD) - Land Tax Division
building
5. Barangay Clearance Barangay
6. Architectural Plan/Site Development Plan (1 set) Licensed Architect/Engineer
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION AND EVALUATION OF DOCUMENTARY REQUIREMENTS
1.1 Secure and accomplish 1.1 Provide client with Application Form None 10 minutes Officer of the Day
Application Form. and List of Requirements. CZAO
1.2 Submit notarized Application 1.2 Receive the notarized Application

Form with complete Form and check for completeness
requirements. of requirements.
1.3 Endorse to Zoning Officers IV or III

for evaluation.
76
FEES TO PROCESSING
BE PAID TIME
1.3 Wait for the evaluation. 1.4 Evaluate the project activity as per None 20 minutes Zoning Officer IV
conformity to the zoning map. or
1.4 Receive Order of Payment (OP). Zoning Officer III
1.5 Issue the Order of Payment (OP) or
and advise client to proceed to City Officer of the Day
Treasury Department (CTD) for CZAO
payment.
2.0 PAYMENT OF FEES
2.1 Proceed to CTD, show OP, and 2.1 Receive OP and process payment: 10 minutes Cashier
pay the required fees. • Filing Fee Php250.00 CTD
• Zoning and Land Use 200.00
2.2 Receive Official Receipt (OR). Verification Fee
• Inspection Fee 200.00
• Processing Fee (per sq. 3.00
meter of Total Floor Area)

3.0 PREPARATION AND RELEASE OF LAND USE CLEARANCE
3.1 Present original OR and submit 3.1 Receive photocopy of OR and None 10 minutes Officer of the Day
photocopy to the CZAO. prepare the Land Use Clearance. CZAO
Follow up the status of Land Use 3.2 Advise client to follow up after 2
3.2 Clearance after 2 days. days through telephone if the Land
Use Clearance is ready for release.
3.3 Endorse Land Use Clearance to

City Zoning Administrator for
signature.
77
FEES TO PROCESSING
BE PAID TIME
3.4 Approve and affix signature in the None 1 day City Zoning Administrator
clearance. CZAO
3.5 Endorse to Office of the City Mayor

for signature.
3.6 Approve and affix signature in the None 1 day City Mayor
clearance. Office of the City Mayor
3.7 Endorse to CZAO for release.

3.3 Acknowledge receipt of Land Use 3.8 Release approved Land Use None 5 minutes Officer of the Day
Clearance. Clearance. CZAO
3.9 Record and file for future reference.

Fees to be
paid
depends 2 days and
TOTAL on the 55 minutes
project
area
2 Issuance of Land Use Clearance for Residential (More than 1 Dwelling) Commercial, Institutional, Building and
Commercial Business
Land Use Clearance issued to client securing building permit for the construction of more than one dwelling residential building, commercial
building, institutional building, and commercial business.
CLASSIFICATION Complex
TYPE OF TRANSACTION G2B – Government to Business G2C – Government to Citizen
WHO MAY AVAIL Client with lot/ property within the city and intends to secure building permit and business permit
78

4. Current Real Property Tax (RPT) receipts for land and building City Treasury Department (CTD) - Land Tax Division
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF DOCUMENTARY REQUIREMENTS

Form with complete Form and check for completeness of
requirements. requirements.
1.3 Be informed regarding the 1.3 Inform client regarding the schedule
schedule of inspection. of inspection.

for inspection.
2.0 SITE INSPECTION
2.1 Wait for the site inspection. 2.1 Conduct Site Inspection. None 2 days Zoning Inspector II
CZAO
2.2 Verify the veracity of documents.
2.3 Prepare and submit inspection

report to Zoning Officer IV/ III.
79
FEES TO PROCESSING
BE PAID TIME
2.2 Receive Short Message Service 2.4 Evaluate the project activity as per None 20 minutes Zoning Officer IV
(SMS) containing result of conformity to the zoning map. or
inspection. Zoning Officer III
2.5 Inform client regarding the result of Or
(If non-conforming, receive inspection through SMS and advise Officer of the Day
Denial Letter.) to get the Order of Payment at CZAO
CZAO.
2.3 Proceed to CZAO and receive
Order of Payment (OP). (If non-conforming, send Denial
Letter to client.)
2.6 Issue the Order of Payment (OP)

and advise client to proceed to City
Treasury Department for payment.
3.0 PAYMENT OF FEES
3.1 Proceed to CTD. 3.1 Receive and process payment: 10 minutes Cashier
• Filing Fee P 250.00 CTD
3.2 Show OP and pay the required • Zoning and Land Use 400.00
fees. Verification Fee
• Residential/Commercial 300.00
3.3 Receive Official Receipt (OR). • Institutional 200.00
• Inspection Fee
• Processing Fee (per sq. 5.00
meter of total floor area)
Residential/
• Commercial/ 5.00
3.00
• Institutional
80
FEES TO PROCESSING
BE PAID TIME
Follow up the status of Land Use 4.2 Advise client to follow up after 2
4.2 Clearance after 2 days. days through telephone if the Land
4.3 Endorse Land Use Clearance to City

Zoning Administrator for signature.
clearance. CZAO

for signature.
4.6 Approve and affix signature in the None 1 day City Mayor

4.3 Acknowledge receipt of Land 4.8 Release approved Land Use None 5 minutes Officer of the Day
Use Clearance. Clearance. CZAO

Fees to be
paid
depends 4 days and
TOTAL on the 1 hour
project
area
81
3 Issuance of Land Use Clearance for Industrial Building and Industrial Business
Land Use Clearance issued to client securing Building Permit for the construction of industrial building and industrial business.
OFFICE OR DIVISION CITY ZONING ADMINISTRATION OFFICE (CZAO)
CLASSIFICATION Highly Technical
WHO MAY AVAIL Client with lot/ property within the city and intends to secure building permit and business permit
building
FEES TO PROCESSING
BE PAID TIME

1.3 Be informed regarding the 1.3 Advise client regarding the

schedule of inspection. schedule of inspection.

for inspection.
82
FEES TO PROCESSING
BE PAID TIME
2.0 SITE INSPECTION
CZAO
Prepare and submit inspection

2.3 report.
2.5 Inform client regarding the result of or
(If non-conforming, receive inspection through SMS and advise Officer of the Day
Denial Letter.) to get the Order of Payment at CZAO
CZAO.
2.3 Proceed to CZAO and receive
Order of Payment (OP). (If non-conforming, send Denial
Letter to client.)

3.0 PAYMENT OF FEES
3.2 Show OP and pay the required • Zoning and Land Use 400.00
• Inspection Fee 200.00
3.3 Receive Official Receipt (OR). • Processing Fee (per sq. 10.00
83
FEES TO PROCESSING
BE PAID TIME

Follow up the status of Land Use Advise client to follow up after 4

4.2 Clearance after 4 days. 4.2 days through telephone if the Land
Endorse Land Use Clearance to
4.3 signature.
4.4 Approve and affix signature in the None 2 days City Zoning Administrator
clearance. CZAO
Endorse to Office of the City Mayor

4.5 for signature.
4.6 Approve and affix signature in the None 2 days City Mayor

4.3 Acknowledge receipt of Land 4.8 Release approved Land Use None 5 minutes Officer of the Day
Use Clearance. Clearance. CZAO

Fees to be
paid
8 days,
depends
TOTAL 1 hour and
on the
project 20 minutes
area
84
4 Issuance of Land Use for Special Permit

Land Use Clearance issued to client securing Building Permit for the construction of telecommunication tower.

G2B – Government to Business
TYPE OF TRANSACTION
G2C – Government to Citizen
Client with lot/ property within the city and intends to secure building permit for the construction of
WHO MAY AVAIL
telecommunication tower
building
5. Structural Stability Licensed Structural Engineer
6. Undertaking as to Indemnity Applicant
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Provide client with Application None 10 minutes Officer of the Day
Application Form. Form and List of Requirements. CZAO
85
FEES TO PROCESSING
BE PAID TIME
for inspection.
2.0 SITE INSPECTION

CZAO
report.
2.2 Receive Short Message Service 2.4 Evaluate the project activity. None 1 hour Zoning Officer IV
(SMS) containing result of or
Or
2.3 Proceed to CZAO and receive 2.5 Inform client regarding the result of Officer of the Day
Order of Payment (OP). inspection through SMS and CZAO
advise to get the Order of Payment
at CZAO.
3.0 PAYMENT OF FEES
• Filing Fee CTD
3.2 Show OP and pay the required • Zoning and Land Use P 250.00
fees. Verification Fee P 400.00
• Inspection Fee
3.3 Receive Official Receipt (OR). • Processing Fee (per sq. P200.00
meter of Total base) P 20.00

86
FEES TO PROCESSING
BE PAID TIME
4.2 Follow up the status of Land Use Advise client to follow up after 4
Clearance after 4 days. 4.2 days through telephone if the Land
Use Clearance is ready for
release.
4.3 Endorse Land Use Clearance to

signature.
clearance. CZAO
for signature.
4.6 Approve and affix signature in the None 3 days City Mayor
4.3 Acknowledge receipt of Land Use 4.8 Release approved Land Use None 5 minutes Officer of the Day
Clearance. Clearance. CZAO
4.9 Record and file for future
reference.
Fees to be
paid
9 days, 1 hour
depends
TOTAL and
on the
project 55 minutes
area
87
5 Issuance of Certificate of Conformance (Residential Building, Commercial Building and Industrial Building
Certificate of Conformance issued to client securing Building Permit for renovation/additional residential structure.

WHO MAY AVAIL Client with lot/ property within the city and intends to secure building permit
1. Land Use Clearance of the existing building Client, CZAO
FEES TO PROCESSIN
BE PAID G TIME
1.1 Secure and accomplish 1.1 Provide client with Application None 10 minutes Officer of the Day
Application Form. Form and List of Requirements. CZAO


1.4 Endorse to Zoning Officers IV or

III for inspection.
2.0 SITE INSPECTION
2.1 Wait for the conduct of site 2.1 Conduct Site Inspection. None 1 day Zoning Inspector II
inspection. CZAO
88
FEES TO PROCESSIN
BE PAID G TIME
2.2 Verify the veracity of documents. None 1 day Zoning Inspector II
CZAO
report.
2.2 Receive Short Message Service 2.4 Evaluate the project activity as None 20 minutes Zoning Officer IV
(SMS) containing result of per conformity to the zoning map. or
2.5 Inform client regarding the result or
2.3 Proceed to CZAO and receive of inspection through SMS and Officer of the Day
Order of Payment (OP). advise to get the Order of CZAO
Payment at CZAO.
and advise client to proceed to
City Treasury Department for
payment.
3.0 PAYMENT OF FEES
3.2 Show OP and pay the required • Zoning and Land Use
• Residential P 200.00
3.3 Receive Official Receipt (OR). • Commercial/Industrial P 400.00
• Inspection Fee P200.00
• Processing Fee (per sq.
• Residential P 3.00
P 5.00
• Commercial
P 10.00
• Industrial
89
FEES TO PROCESSIN
BE PAID G TIME
4.0 PREPARATION AND RELEASE OF CERTIFICATE OF CONFORMANCE
photocopy to the CZAO. prepare the Certificate of CZAO
Conformance.
4.2 Follow up the status of
Certificate of Conformance after 4.2 Advise client to follow up after a
a day. day through telephone if the
Certificate of Conformance is
ready for release.
4.3 Endorse Certificate of

Conformance to City Zoning
Administrator for signature.
4.4 Approve and affix signature in the None 30 minutes City Zoning Administrator
certificate. CZAO
4.5 Endorse to Officer of the Day for

release
4.3 Acknowledge receipt of 4.6 Release approved Certificate of None 5 minutes Officer of the Day
Certificate of Conformance. Conformance. CZAO

reference.
Fees to
be paid
1 day,
depends
TOTAL on the
1 hour, and
project 30 minutes
area
90
6 Issuance of Certificate of Conformance (Commercial and Industrial Business)

Certificate of Conformance issued to client securing Business Permit for the renewal of their business.

WHO MAY AVAIL Client with lot/ property within the city and intends to secure business permit
building
FEES TO PROCESSING
BE PAID TIME

Form with complete Form and check for completeness of
1.3 Be informed regarding the 1.3 Advise client regarding the schedule
schedule of inspection. of inspection.

for inspection.
2.0 SITE INSPECTION
2.1 Wait for the conduct of site 2.1 Conduct Site Inspection and verify if None 1 day Zoning Inspector II
inspection. the activity expanded or changed. CZAO
91
FEES TO PROCESSING
BE PAID TIME
report.
Inform client regarding the result of or
2.3 Proceed to CZAO and receive 2.4 inspection through SMS and advise Officer of the Day
Order of Payment (OP). to get the Order of Payment at CZAO
CZAO.

3.0 PAYMENT OF FEES
3.3 Receive Official Receipt (OR). • Processing Fee (per sq.
o Commercial P 5.00
o Industrial P 10.00

4.0 PREPARATION AND RELEASE OF CERTIFICATE OF CONFORMANCE
photocopy to the CZAO. prepare the Certificate of CZAO
Conformance.
92
FEES TO PROCESSING
BE PAID TIME
4.2 Follow up the status of Certificate 4.2 Advise client to follow up after a day
of Conformance after a day. through telephone if the Certificate
of Conformance is ready for release.
4.2 Endorse Certificate of Conformance

to City Zoning Administrator for
signature.
certificate. CZAO

release
Certificate of Conformance. Conformance. CZAO

Fees to
be paid
1 day,
depends
TOTAL 1 hour, and 27
on the
minutes
project
area
93
7 Issuance of Certificate of Non-Conformance (Commercial and Industrial Business)

Certificate of Non-Conformance issued to existing non-conforming activities securing Business Permit for the renewal of their business.

WHO MAY AVAIL Client with lot/ property within the city and intends to secure business permit
FEES TO PROCESSING
BE PAID TIME

for inspection.
2.0 SITE INSPECTION
2.1 Wait for the conduct of site 2.1 Conduct Site Inspection and verify if None 3 days Zoning Inspector II
inspection. the activity expanded or changed. CZAO
94
FEES TO PROCESSING
BE PAID TIME
report.
2.4 Inform client regarding the result of
or
inspection through SMS and advise
2.3 Proceed to CZAO and receive Officer of the Day
to get the Order of Payment at
Order of Payment (OP). CZAO
CZAO.
3.0 PAYMENT OF FEES
• Processing Fee (per sq.
o Commercial/
o Industrial P 5.00/
3.2 Issue OR to client. P 10.00
3.3 Receive Official Receipt (OR).
4.0 PREPARATION AND RELEASE OF CERTIFICATE IF NON-CONFORMANCE
photocopy to the CZAO. prepare the Certificate of Non- CZAO
Conformance.
4.2
95
FEES TO PROCESSING
BE PAID TIME
4.2 Follow up the status of Certificate Advise client to follow up after a day
of Non-Conformance after a day. through telephone if the Certificate
of Non-Conformance is ready for
release.
4.3
Endorse Certificate of Non-
Conformance to City Zoning
Administrator for signature.
certificate. CZAO

release.
Certificate of Non-conformance. Non-conformance. CZAO
Fees to be
paid 3 days,
TOTAL depends on 1 hour, and 30
the project minutes
area
8 Issuance of Zoning Certification

Zoning Certification issued to clients who want to know the Zoning Classification of their property.
OFFICE OR DIVISION CITY ZONING ADMINISTRATION OFFICE (CZAO)

WHO MAY AVAIL Client with lot/ property within the city and intends to determine the zoning classification of their property
96

1. Request Letter (state purpose) Client
(photocopy)
3. Transfer Certificate of Title (TCT)/Land Title (photocopy) Registry of Deeds
4. Declaration of Real Property (land area) (photocopy) City Assessment Department
5. ID of owner (photocopy) Lot owner
6. SPA / Authorization letter Lot owner
7. ID of representative (photocopy) Client
8. Secretary’s Certificate if company is the requesting party (photocopy) Client
9. Notarized Deed of Sale or any applicable document of transfer Client
if buyer is the requesting party (photocopy)
10. Deed of Donation if donee is the requesting party (photocopy) Client
11. Proof of filiation (e.g. Birth Certificate, Marriage Certificate) if Client
heirs is the equesting party (photocopy)
FEES TO PROCESSING
BE PAID TIME
1.1 Secure List of Requirements. 1.1 Provide client with List of None 10 minutes Officer of the Day
Requirements. CZAO
1.2 Submit complete requirements.
1.2 Receive and check for the
1.3 Receive Order of Payment (OP). completeness of requirements.

2.0 PAYMENT OF FEES
2.1 Proceed to CTD. 2.1 Receive and process payment. P 200.00 10 minutes Cashier
CTD
97
FEES TO PROCESSING
BE PAID TIME
2.2 Show OP and pay the required 2.2 Issue OR to client.
fees.
2.3 Receive Official Receipt (OR).

3.0 PREPARATION AND RELEASE OF ZONING CERTIFICATE
3.1 Present original OR and submit 3.1 Receive photocopy of OR and verify None 30 minutes Officer of the Day
photocopy to the CZAO. the Land Use of the subject area as CZAO
per Official Zoning Map.
Prepare the Zoning Certification.

3.2
Endorse to City Zoning
3.3 Administrator for signature.
certificate. CZAO

release.
3.2 Acknowledge receipt of Zoning 3.6 Release approved Zoning None 5 minutes Officer of the Day
Certificate. Certificate. CZAO
Fees to be
paid
depends 1 hour and 25
TOTAL
on the minutes
number of
lots
98
9 Issuance of Development Permit

Secretariat – Caloocan City Committee on Subdivision, Housing and Memorial Park.
OFFICE OR DIVISION: City Zoning Administration Office (CZAO)
WHO MAY AVAIL: Client securing Development Permit
1. Lot plan with Technical Description of the CMP site (photocopy) Licensed Geodetic Engineer
2. Site Development Plan (4 sets) Licensed Architect/Environmental Planner/Civil Engineer/
Geodetic Engineer
3. List of Parcels of Lot (Lot Number/ Block Number/ Area) Licensed Geodetic Engineer
(photocopy)
4. Civil and Work Design (Block Number/ Area) (photocopy) Licensed Civil Engineer
5. Topographic Plan (photocopy) Licensed Geodetic Engineer
6. Environmental Compliance Certificate (ECC) or Certificate of Department of Natural Resources (DENR)
Non-Coverage (photocopy)
7. Certificate of Securities and Exchange Commission (SEC) Securities and Exchange Commission (SEC)
Registration (photocopy)
8. Articles of Incorporation or Partnership (photocopy) Securities and Exchange Commission (SEC)
9. Application for Permit to Drill from the National Water Manila Water and Sewerage System (MWSS)
Resources Board or Manila Water and Sewerage System
(MWSS) (photocopy)
10. Traffic Impact Assessment for Subdivision with an area of 30 Traffic Engineer
hectares and above (photocopy)
11. Authority to Sign (Corporate Secretary's Affidavit) Corporate Tax
Identification Number (TIN) card Bureau of Internal Revenue (BIR)
(photocopy)
12. Barangay Clearance/ Resolution (photocopy) Barangay
13. Transfer Certificate of Title (TCT)/Land Title (photocopy) Registry of Deeds
14. Declaration of Real Property (land area) (photocopy) City Assessment Department
99

15. Real Property Tax (RPT) Receipts for land (current) (photocopy) City Treasury Department (CTD) - Land Tax Division
16. Certificate of Housing and Land Use Regulatory Board (HLURB) Housing and Land Use Regulatory Board
Registration – Community Mortgage Program (CMP) Project (HLURB)
(photocopy)
17. Letter of Intent to Sell, Contract to Sell, Deed of Absolute Sale, or Homeowners Association (HOA)
Memorandum of Agreement (MOA) between the
landowner and association – CMP Project (photocopy)
18. MOA between the association and mobilizer – CMP Project (1 Homeowners Association (HOA)
photocopy)
19. Housing and Resettlement Office Certification – CMP Project (1 Housing and Resettlement Office (HARO)
photocopy)
20. List of Beneficiaries – CMP Project (photocopy) Homeowners Association (HOA)
FEES TO PROCESSING
BE PAID TIME
1. Submit notarized Application Form 1.1 Receive and review accomplished None 30 minutes Zoning Officer III
with complete requirements to the Application Form with complete Or
Office of the City Administrator/ supporting documents from the Revenue Collection
Committee on Subdivision, Office of the City Administrator/ Clerk III
Housing and Memorial Park. Committee on Subdivision, CZAO
Housing and Memorial Park.
1.2 Advise client regarding the

schedule of inspection.
2.1 Conduct joint site inspection. None 2 days Zoning Officer III
Or
2.2 Prepare inspection report. Revenue Collection
Clerk III
CZAO
3.1 Evaluate application as per Non 50 minutes Zoning Officer III
standards requirements indicated in e Or
the Presidential Decree (PD) No. Revenue Collection
100
FEES TO PROCESSING
BE PAID TIME
957/ Batas Pambansa (BP) 220 and Clerk III
Zoning Ordinance No. CZAO
0790 s. 2018 and other related laws.
3.2 Make evaluation report.
3.3 Submit Evaluation and Inspection

Report to the Committee on
Subdivision, Housing and Memorial
Park.
4.1 Conduct review and recommend to Non It depends Committee on Subdivision,
the Sangguniang Panlungsod the e upon the Housing, and Memorial
approval of the Subdivision Plan. calendar of the Park
SP legislative
body
5.1 Conduct three sessions of Non It depends Office of the Vice Mayor
Committee hearing for the First, e upon the Sangguniang Panlungsod-
Second and Final Reading for the calendar of the Committee on Real Estate,
approval of the Subdivision Plan SP legislative Landed Estate
held every second day of the week. Body Subdivisions
5.2 Approve and endorse Subdivision

Plan or resolution to the following
offices for the
issuance of Development Permit:
-Office of the City Mayor
-Office of the City Zoning
Administrator.
101
FEES TO PROCESSING
BE PAID TIME
2. Secure the Order of Payment that 6.1 Prepare Order of Payment (OP) None 20 minutes Zoning Officer III
will be issued. upon receipt of approved Or
Sanguniang Panlungsod resolution. Revenue Collection
Clerk III
6.2 Contact client and issue OP. CZAO
3.1 Proceed to City Treasury Office 7.1 Receive OP and payment. Refer to 20 minutes Cashier
(CTO) for payment. the posted CTO
7.2 Issue Official Receipt (OR). fee matrix
3.2 Present OP and pay (CZAO)
corresponding fees.
3.3 Receive and photocopy Official

Receipt.
4. Present photocopy of OR to the 8.1 Receive photocopy of OR and None 20 minutes Zoning Officer III
City Zoning Administration Office. prepare the Development Permit Or
Revenue Collection
8.2 Advise the applicant to follow-up at Clerk III
the City Administrator’s CZAO
Office/Committee on Subdivision,
Housing and Memorial Park for
the approval of the Development
Permit?
Refer to
the It depends
posted upon the
TOTAL
fee approval of
matrix the resolution
(CZAO)
102
10 Actions on Complaints of Zoning Ordinance Violations

Act on complaints concerning violations of the provision of the Zoning Ordinance.

TYPE OF TRANSACTION G2C – Government to Citizen G2B – Government to Business G2G – Government to Government
WHO MAY AVAIL All
1. Letter of Complaint (original and photocopy) Client
2. Land Title (original or photocopy) or Client / Registry of Deeds
3. Contract of Lease (original or photocopy) or Client / Office of the Clerk of Court
4. Barangay Certification (original or photocopy) or Barangay of Residence
5. Tax Declaration (original or photocopy) Client / City Assessment Department
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF COMPLAINT
1.1 Prepare and submit Complaint 1.1 Receive and endorse the None 3 minutes Officer of the Day
Letter with supporting complaint letter to Zoning CZAO
documents to any of the Officer III.
following Office/ Department:
a. Office of the President
(8888 Hotline)
b. Office of the Ombudsman
c. Office of the City Mayor
d. Office of the Secretary to
the Mayor
e. Office of the City
Administrator
103
FEES TO PROCESSING
BE PAID TIME
2.0 ADDRESS COMPLAINT
2.1 Wait for the evaluation and 2.1 Record and review Complaint None 5 minutes Zoning Officer III
verification of complaint. Letter. CZAO
2.2 Forward to the Zoning Officer
IV.
2.3 Evaluate and verify the validity None 2 days Zoning Officer IV
of the subject of the complaint. CZAO
2.4 Assess the veracity of the
documents.
2.5 Conduct ocular inspection.
2.6 Prepare and submit findings to
the City Zoning Administrator.
2.7 Prepare response to the None 1 hour City Zoning Administrator
endorsed complaint. CZAO
2.8 Forward to the Officer of the
Day for endorsement to
concerned agency, office or
department.
2.2 Acknowledge receipt of 2.9 Endorse to the concerned None 10 minutes Officer of the Day
information on endorsement to agency, office or department. CZAO
concerned agency, office or
2.10 Inform client regarding
department thru SMS.
endorsement thru SMS.
2.11 Record and file received copy None 5 minutes Zoning Officer III
of endorsement. CZAO
2 days,
TOTAL None 1 hour and 23
minutes
104
11 Issuance of Notice of Violation

Notice of violation issued to owners of projects with violation of the provisions of the Zoning Ordinance.
WHO MAY AVAIL Owners of projects with Zoning Ordinance violation
1. Land Use Clearance (photocopy) Client / City Zoning Administration Office
2. Mayor’s Permit (photocopy) Client
FEES TO PROCESSING
BE PAID TIME
1.0 NOTICE OF VIOLATION
1.1 Receive Notice of Violation. 1.1 Issue Notice of Violation/Citation. None 1 day Zoning Inspector II
CZAO
1.2 Advise the client to comply with the None 3 minutes Zoning Inspector II
requirements as per issued Citation. CZAO
2.0 ADDRESS VIOLATION
2.1 Comply the requirements as 2.1 Record and file the complied None 5 minutes Zoning Inspector II
stated in the Notice of Violation. requirements. CZAO
1 day and
TOTAL None
5 minutes

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the
• Client’s name
• Complete Address
105

• Contact details (telephone number, cellular phone number, electronic mail address)
How feedbacks are • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
processed Human Resource Management and Development Office (HRMDO) personnel. All feedbacks are
• Feedbacks requiring answers are forwarded to the office/ department and required to answer within
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-
in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone
or formal letter.
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated
• Client’s name
• Name of the person being complained
• Incident
• Evidence
How complaints are • The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
processed complaints are forwarded to concerned office/ department or personnel for explanation to be
complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
Contact Information • For inquiries and follow-ups, clients may reach the office through the following contact details:
• 5336-5563
• 8288-8811 local 2243
• Email Address:
• oluza.caloocanph@gmail.com
106

• Office Address:
• City Zoning Administration Office
o 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park,
Caloocan City
Contact Information of ARTA, • Anti-Red Tape Authority:
PCC, and CCB − complaints@arta.gov.ph
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
107
CIVIL REGISTRY DEPARTMENT
108
1 Registration of Newborns
Registration of birth certificates of infants from the time of birth to 30 days.
OFFICE OR DIVISION Civil Registry Department (CRD)
TYPE OF TRANSACTION G2C – Government to Citizens G2G – Government to Government
• Parents of Newborns, Guardians, Relatives of Newborns
WHO MAY AVAIL • Attendants at Birth i.e Midwife, Physician, Nurse Administrators of hospitals, Clinics or similar institutions
(attendants at birth certifying on facts of birth)
1. Duly Accomplished Certificate of Live Birth, with signature of the Hospitals / Attendant at birth
attendant at birth (Municipal Form 102)
2. Signature of parents, affidavit to use the surname of father, if Civil Registry Department / Hospitals / Attendant at birth
parents are not married
3. Marriage Certificate of parents, if married Civil Registry where marriage took place
4. Acknowledgement of father Civil Registry Department / Hospitals / Attendant at birth
FEES TO PROCESSING
BE PAID TIME
1.0 REQUESTSUBMISSION
1.1 Submit the Duly Accomplished 1.1 Receive document None 1 minute Administrative Aide IV
Certificate of Live Birth (Municipal
Form 102)Registration of
Newborns
1.2 Review entries in the Certificate of None 5 minutes Administrative Aide IV

Live Birth (Municipal Form 102)
1.3 Affix Signature of authorized None 5 minutes City Government Dept.
officers Head II / Registration
Officer IV / Administrative
Aide IV
109
FEES TO PROCESSING
BE PAID TIME
1.4 Assign Registry Number None 2 minutes Administrative Aide IV
1.5 Log In the Registry Book None 2 minutes Administrative Aide IV
2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in the 2.1 Release registered documents to None 5 minutes Administrative Aide IV
registered documents the owner and advise the client to
check and read the entries in the
2.2 Secure copy of the registered registered documents
documents from the Civil Registry
Department (CRD) 2.2 Advise clients to apply for a PSA
Copy from the Philippine Statistics
2.3 Apply for a PSA Copy of the Authority (PSA).
registered document, if
necessary.
TOTAL None 20 Minutes
2 Delayed Registration of Birth/ Out-of-Town Reporting of Birth Registration

Registration of birth beyond the reglementary period and registration of birth born in Caloocan but residing outside Caloocan at the time of
registration.
TYPE OF TRANSACTION G2C – Government to Citizens G2C – Government to Citizens
WHO MAY AVAIL • Persons 18 years of age and above
• Either or both parents of minor child to registrar the birth certification document
• Physicians, nurses, midwives or attendants at birth
110

(Any 2 documents showing facts of Birth)
Baptismal Certificate Churches / Religious Institution
Department of Education (DepEd) - Form 137 (Student’s Schools / Division Office of DepEd
Permanent Record)
Voter’s Certificate COMELEC
Certificate of Marriage, (if married) Philippine Statistics Authority (PSA) / Local Civil Registry Office
Marriage Certificate of Parents Philippine Statistics Authority (PSA) / Local Civil Registry Office
National Bureau of Investigation (NBI)Clearance NBI Branches Nationwide
Other documents showing the facts of birth of a person (any 2 Government or Private Institution
public documents of child)
FEES TO PROCESSING
BE PAID TIME
1.1 Get the requirements for delayed 1.1 Interview applicant as to status; None 10 minutes Assist. Registration Officer
registration of birth certificate / out- cause of delay of registration.
of-town registration of births. Advise applicants to secure the
necessary requirements
1.2 Submit all the requirements; 1.2 Review all entries in the birth For more 10 minutes Assist. Registration Officer
At least two documentary certificate and the requirements than one
evidences showing the following submitted. month to
information: one year
− name of the child Php.
− date and place of birth 190.00
− name of mother and father
− if acknowledged, status of child
If married, Marriage Certificate of
parents. If not married, Affidavit to
use the surname of the father,
Affidavit of acknowledgement.
111
FEES TO PROCESSING
BE PAID TIME
1.3 Prepare birth certificate. None 10 minutes Assist. Registration Officer
1.4 Posting of Birth Certificate and None 10 Days Assist. Registration Officer
documentary requirements in a
conspicuous place at the Civil
Registry Department for ten (10)
days.
1.5 Signature of authorized officers None 5 minutes City Government Dept.
Head II / Registration
Officer IV / Assist.
Registration Officer
1.6 Assign Registry Number None 2 minutes Assist. Registration Officer
1.7 Log In the Registry Book None 2 minutes Assist. Registration Officer

2.1 Check and verify the entries in the 2.1 Release registered documents to None 5 minutes Assist. Registration Officer
registered documents the owner and advise the client to
Department (CRD) 2.2
Advise clients to apply for a PSA
2.3 Copy from the Philippine Statistics
Apply for a PSA Copy of the Authority (PSA).
registered document, if necessary.
10 Days, 44
TOTAL None
minutes
112
3 Application for Marriage License

For applicants intending to marry, they are to secure a Marriage License in accordance with Law and upon Compliance of requirements, before
their marriage is solemnized.

TYPE OF TRANSACTION G2C– Government to Citizens
Persons intending to marry (at least 18 years of age) wherein one of the contracting parties is a resident of
WHO MAY AVAIL
the city where the license is to be issued
1. Birth Certificate, Cenomar, Valid ID’s Civil Registry Department where birth certificate was registered /
Philippine Statistics Authority (PSA)
− For applicants 18 - 21 years old − consent in writing of either parent or guardian.
− For applicants 21 - 24 years old − advice of intended marriage of either parent or guardian.
2. Proof of residence (one of the contracting parties must be a Any public document showing residence of parties (Barangay /
resident of Caloocan City) COMELEC / BIR /NBI).
Local Civil Registry Office of City or Municipality where death
3. Proof of termination of marriage (death certificate or decree of
occurred / Regional Trial Court that declared the marriage void or
annulment /divorce), if there was any previous marriage.
annulled.
FEES TO PROCESSINGT
BE PAID IME
1.1 Get the requirements for Marriage 1.1 Advise clients to secure the None 5 minutes Administrative Aide I
License necessary requirements for Administrative Aide VI
Marriage License Application
1.2 Submit all the requirements 1.2 Receive accomplished Application None 5 minutes Administrative Aide I
Form and necessary requirements Administrative Aide VI
1.3 Prepare Notice of Posting None 10 days Administrative Aide I
113
FEES TO PROCESSINGT
BE PAID IME
Notice for Marriage License Administrative Aide VI
Application shall be posted in a
conspicuous place at the Civil
Registry Department for ten days.
1.3 Proceed to CITY HEATH 1.4 Advise applicant to proceed to the Seminar 3 hours Administrative Aide I
DEPARTMENT CITY HEALTH DEPARTMENT. Fee Php Administrative Aide VI
For the Family Planning Seminar or 50.00
Marriage Counseling as scheduled
by health department.
Issuance of Certificate of
Attendance of Family Planning
Seminar.
1.4 Submit to Civil Registry 1.5 Signature of authorized officers on None 11 minutes City Government Dept.
Department the Certificate of Pre- application for marriage license and Head II / Registration
Marriage Counselling (Family marriage license Officer IV
Planning Seminar)
1.6 Assign Registry Number Administrative Aide I
1.7 Log In the Registry Book Administrative Aide I

2.1 Check and verify the entries in the 2.1 Release the Marriage License to None 2 minutes Administrative Aide I
Marriage License and Marriage the owner and advise client to Administrative Aide VI
Application. check and read the entries in the
Marriage License.
10 days, 3
TOTAL hours and
23 minutes
114
4 Registration of Marriage Certificate

Registration in accordance with Laws, Marriage Certificate of Contracting Parties in order to produce civil effect.

TYPE OF TRANSACTION G2C– Government to Citizens G2G– Government to Government
• Solemnizing officers who solemnized the marriage
WHO MAY AVAIL • Contracting parties, in case of inability of the solemnizing officer
• Any person duly authorized by the solemnizing officer/ contracting parties
Civil Registry Department where marriage certificate was registered /
1. Duly accomplished and signed Certificate of Marriage
2. Marriages with exceptional characters, affidavit of solemnizing
officer on such facts/ details
FEES TO PROCESSINGT
BE PAID IME
1.1 Submit the Duly Accomplished 1.1 Receive document None 1 minute Administrative Aide II
Certificate of Marriage (Municipal
Form 97) Registration of
Marriage
1.2 Review entries in the Certificate of Php 5 minutes Administrative Aide II
Marriage (Municipal Form 97), 110.00
issue Order of Payment and
advise client to pay required
amount of fees at the CASHIER,
CITY TREASURY DEPARTMENT

115
FEES TO PROCESSINGT
BE PAID IME
Registration Officer/
1.4 Assign Registry Number None 2 minutes Administrative Aide II
1.5 Log In the Registry Book None 2 minutes Administrative Aide II
2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in 2.1 Release registered documents to None 5 minutes Administrative Aide II
the registered documents the owner and advise client to
documents from the Civil 2.2
Registry Department (CRD) Advise clients to apply for a PSA
2.2 Copy from the Philippine Statistics
Apply for a PSA Copy of the Authority (PSA).
necessary
TOTAL 20 minutes
5 Delayed Registration of Marriage Certificate

Registration of Marriage Certificate that were not registered within the reglementary period.

TYPE OF TRANSACTION G2C– Government to Citizens G2G– Government to Government G2B– Government to Business
• Solemnizing officers who solemnized the marriage
WHO MAY AVAIL • Contracting parties, in case of inability of the solemnizing officer
• Any person duly authorized by the solemnizing officer/ contracting parties
116

1. Original / Duplicate copy of the Certificate of Marriage Office of Solemnizing Offices
2. Certificate that the marriage Certificate has not been previously
PSA- for Certificate of No Marriage and Local Registry Office
registered
3. Affidavit of Solemnizing Officer or Person Registering the
marriage certificate stating the facts of marriage and reason for Person with Authority to Administer Oath under the law / Notarial
the delay in registration Offices
FEES TO PROCESSING
BE PAID TIME
1.1 Get the requirements for delayed 1.1 Interview applicant as to status; None 5 minutes Administrative Aide II
registration of Certificate of cause of delay of registration.
Marriage Advise applicants to secure the
1.2 Submit all the requirements for 1.2 Review all entries in the marriage 5 minutes Administrative Aide II
delayed registration of Certificate certificate and the requirements
of Marriage (Municipal Form 97) submitted, issue order of payment
For Delayed Registration Fee:
− Less than one year Php210.00
− More than one year 210.00
Advise client to pay required
1.3 Prepare the Certificate of Marriage None 10 minutes Administrative Aide II

117
FEES TO PROCESSING
BE PAID TIME
Registration Officer /
2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in the 2.1 Release registered documents to None 5 minutes Administrative Aide II
registered documents the owner and advise client to
Department (CRD) 2.2 Advise clients to apply for a PSA
2.3 Apply for a PSA Copy of the Authority (PSA).
registered document, if necessary
TOTAL 34 minutes
6 Registration of Death Certificate

Registration of Death Certificates of Deceased persons as a notice of the termination of life of a person.

• Attendants at death, physicians or hospital administrators responsible to report death
WHO MAY AVAIL • Relatives of deceased
• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane
118

Offices of attendant at death, relatives of deceased and funeral
1. Duly accomplished Certificate of Death
establishments
2. Evaluation signed by the City Health Officer City Health Office
3. Certification and signature of embalmer Funeral Establishments
FEES TO PROCESSINGT
BE PAID IME
1.1 Submit the Duly Accomplished 1.1 Receive document None 1 minute Administrative Aide 1
Certificate of Death (Municipal
Form 103) Registration of Death
Certificate
1.2 Review entries in the Certificate of None 5 minutes Administrative Aide II
Death (Municipal Form 102)

2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in 2.1 Release registered documents to None 2 minutes
the registered documents the owner and advise client to Administrative Aide I
documents from the Civil
Registry Department (CRD)
119
FEES TO PROCESSINGT
BE PAID IME
2.3 Apply for a PSA Copy of the 2.2 Advise clients to apply for a PSA
registered document, if Copy from the Philippine Statistics
necessary Authority (PSA).
TOTAL 17 minutes
7 Delayed Registration of Death Certificate

Registration of Death Certificate that were not registered within the reglementary period.

• Attendants at death, physicians or hospital administrators responsible to report death
WHO MAY AVAIL • Relatives of deceased
• Drivers, ship captains, pilots, if death occurs in a vehicle, vessel or airplane
1. Original/ duplicate copy of the Certificate of Death Hospitals / Funeral Establishments
2. Certification that the Death Certificate has not been previously
PSA - for Certification of No Record
registered
3. Affidavit of person registering the death certificate stating the
Relatives of the Deceased
facts of death and reason for the delay in registration
FEES TO PROCESSING
BE PAID TIME
1.1 Get the requirements for 1.1 Interview applicant as to status; None 10 minutes Administrative Aide II
delayed registration of cause of delay of registration.
Certificate of Death.
120
FEES TO PROCESSING
BE PAID TIME
Advise applicants to secure the
1.2 Submit all the requirements for 1.2 Receive and review all the Administrative Aide II
delayed registration of requirements submitted, issue
Certificate of Death (Municipal Order of Payment.
Form 103) For Delayed Registration Fee: 15 minutes
− Less than one year Php100.00
− More than one year Php200.00
CITY TREASURY
DEPARTMENT
1.3 Signature of authorized officer None 5 minutes City Government Dept.
Head II/ Registration
2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in 2.1 Release registered documents to None 2 minutes
the registered documents the owner and advise the client Administrative Aide I
to check and read the entries in
2.2 Secure copy of the registered the registered documents
documents from the Civil 2.2
Registry Department (CRD) Advise clients to apply for a PSA
2.2 Copy from the Philippine
Statistics Authority (PSA).
121
FEES TO PROCESSING
BE PAID TIME
Apply for a PSA Copy of the
necessary
TOTAL 36 minutes
8 Correction of Clerical Error in Civil Registry Documents/ Change of First Name/ Gender/ Day and Month of Birth (Implementation
of Republic Act 9048 / 10172)
Correction of Clerical Errors and Change of First Name in the Civil Registry Documents.

TYPE OF TRANSACTION G2C– Government to Citizens G2G – Government to Government
• Owner of document or any person having direct interest in the correction of clerical error/ change of first
WHO MAY AVAIL name/ day and month of birth in the civil registry document
• Any other person duly authorized by law or by the owner of the documents
1. Philippine Statistics Authority (PSA) and Certified True Copy of
PSA and Local Civil Registry Office
document sought to be corrected
2. At least two documents showing the correct entry Government Office that issues public document of applicant
3. Publication, posting requirements in accordance with the law Newspaper of general circulation
4. Medical examination (for correction of gender by any
Government Physician
government physician)
5. Medical Records (for Date and Month of Birth) Government / Private Physician
6. National Bureau of Investigation (NBI) Clearance, Police
Clearance, Certificate of Employment/ Affidavit of Non- NBI Offices / PNP Offices (where the owner of the document is
employment, if not employed (for change of first name/ gender/ residing) / Offices of Employers
day and month of birth
7. Earliest school record, baptismal certificate, medical records (for
Offices of corresponding source documents
correction of gender/ day and month of birth)
122

8. Personal appearance of the owner of the document (for
correction of gender)
FEES TO PROCESSINGT
BE PAID IME
1.1 Get the requirements for 1.1 Interview applicant, advise client to None 10 minutes Administrative Aide II
correction of clerical error of Birth secure the necessary requirements
Certificate, Marriage and Death
Certificate.
1.2 Submit all the requirements 1.2 Receive and evaluate the None 15 minutes City Civil Registrar
At least all documents are original. necessary requirements / prepare Administrative Aide II
petition
1.3 Client to pay at Cashier, City 1.3 Issue Order of Payment: Administrative Aide II
Treasury Department. − Correction of Clerical Error Php 10 minutes
− Change of First Name 1,000.00
− Correction of gender / Day and Php
Month of Birth 3,000.00
− Advise client to pay required Php
amount of fees at the CASHIER, 3,000.00
CITY TREASURY
DEPARTMENT
1.4 Clients to wait for affirmed petition 1.4 Advise client of the following: NONE City Government Dept.
from PSA-Legal Department − Ten days for posting Head II /
− publication (once a week for two Administrative Aide II
(2) consecutive weeks in a news
paper of general circulations) for
correction of gender/date and
month of birth, change of first
name
123
FEES TO PROCESSINGT
BE PAID IME
− Five days for decision of LCR
that will be forwarded to PSA
− Affirmation of PSA
1.5 Prepare and issue the following
necessary documents for
successful petitioners:
− Certificate of Finality Php100.00 City Government Dept.
− Certified True Copy of Corrected 90.00 Head II / Registration
Document Officer IV/Administrative
− Certified True Copy of the 100.00 Aide II
Approved Petition
− Certified True Copy of the Un- 90.00
Corrected Document
2.0 DOCUMENTRELEASE
2.1 Check and verify the entries in the 2.1 Release Certified True Copies of None 2 minutes Administrative Aide II
corrected documents. the corrected document to the
successful petitioners.
2.2 Secure copy of the corrected
documents from the Civil Registry 2.2 Advise petitioners to check and
Department (CRD) read the entries in the documents.
2.2
Apply for a PSA Copy of the 2.3 Advise petitioners to secure a copy
corrected documents. of the corrected documents from
the Philippine Statistics Authority
(PSA).
TOTAL 37 minutes
124
9 Registration of Court Decrees/ Other Status of Persons

Implementation of Decision of Courts relative to Status of persons and annotation of the corresponding Civil Registry Document.

TYPE OF TRANSACTION G2C– Government to Citizens G2G – Government to Government
• Successful petitioners/ party – plaintiffs in special proceedings in court regarding status of persons
• Counsel of successful petitioners
WHO MAY AVAIL
• Any person having interest to register a public document, affidavit or government- issued paper relative
to status of persons
1. Original and Certified True Copy of Court Decision Court of Jurisdiction
2. Original and Certified True Copy of Certificate of Finality/ Certificate of
Court of Jurisdiction
Authentication by Clerks of Court
3. Original and Certified True Copy of Certificate of Registration of Court
Decree by the Local Civil Registrar of the city/ municipality where the Civil Registry Office issuing the Certification of Registrations
decision was promulgated
4. Affidavit, public document or government - issued paper that is being
sought to be registered
5. Identification papers / Supporting documents
FEES TO PROCESSINGT
BE PAID IME
1.1 Submit the Court Decree, 1.1 Receive Court Decree, Certificate None 10 minutes Assist. Registration Officer
Certificate of Finality and other of Finality and other documentary / Administrative Aide II /
documentary requirements requirements / verify the civil Administrative Aide I
registry document on record
125
FEES TO PROCESSINGT
BE PAID IME
1.2 Client to pay at Cashier, City 1.2 Issue Order of Payment 15 minutes Assist. Registration Officer
Treasury Department. − Election of Philippine Php 300.00 / Administrative Aide II /
Citizenship Administrative Aide I
− Decree of Adoption 100.00
− Decree of Foreign Adoption 300.00
− Naturalization 500.00
− Legal Separation 200.00
− Annotation of Marriage 300.00
Certificate on subsequent
foreign divorce
− Annulment of marriage 300.00
50.00
− Legitimation
50.00
− Emancipation of Minors
100.00
− Judicial Recognition /
Acknowledgement 100.00
− Paternity and filiation 100.00
− Guardianship 200.00
− Aliases 300.00
− Repatriation
− Judicial order for correction 200.00
of entry / change of name in
courts
− Deed of Acknowledgement 100.00
− Supplemental Report 100.00
− Renunciation of citizenship 400.00
− Presumption of death 400.00
− Foundling/ abandoned child 100.00
− Out-of-town registration/ 100.00
Endorsement
126
FEES TO PROCESSINGT
BE PAID IME
− Muslim conversation 50.00
− Other Legal Documents 100.00
1.3 For Clients to wait for the 1.3 For decisions promulgated in the City Government Dept.
response / action of the court. city: Head II / Registration
− Verify in court the authenticity of Officer IV
the Court Decision
− Issue Certificate of Registration
of Court Decree
For decisions promulgated outside
the city:
− Verify in court the authenticity of
the Court Decree/ Certificate of
Finality
1.4 After the court verification, annotate City Government Dept.
Civil Registry document pursuant of Head II / Registration
the decision. Officer IV
− Inform client on the annotation/
remarks regarding registration
of document.
− Certify copy of annotated
document
127
FEES TO PROCESSINGT
BE PAID IME
1.5 5 minutes City Government Dept.
Head II / Registration
Officer IV
Issuance of the following

documents: Php 30.00
− Certificate of Registration
− Certificate of Authenticity issued
by the City
− Annulment
Php 30.00
− Certificate of Authenticity issued
by the court / Finality / Court Php
Decision 300.00
− Certified True Copy of
Annotated and Un-Annotated
Documents
− Endorsement of documents to
Philippine Statistics Authority Php
(PSA) thru LBC 270.00
Php
240.00
Php
100.00
128
FEES TO PROCESSINGT
BE PAID IME
2.1 Check and verify the entries in the 2.1 Release the Certified True Copies None 5 minutes Assist. Registration Officer
corrected documents. of the corrected document to the / Administrative Aide II /
successful petitioners. Administrative Aide 1
2.2 Secure copy of the registered
documents from the Civil Registry 2.2 Advise petitioners to check and
Department (CRD) read the entries in the documents.
2.2
Apply for a PSA Copy of the 2.3 Advise petitioners to apply the
corrected documents. corrected documents for a PSA
Authority (PSA).
TOTAL 35 minutes
10 Issuance of Certified True Copies to Parties/ Endorsement of Copies to PSA of Civil Registry Documents Not
Available Therein
For applicants requesting for a certified true copies of civil registry documents

TYPE OF TRANSACTION G2C– Government to Citizens G2G-Government to Government
Document owner or any person of legal age duly authorize by the owner of document with government
WHO MAY AVAIL
issued ID
1. Personal appearance of the document owner or any authorize Document owner or authorization letter form the document owner
representative
2. Government Issued ID Any Government issued Id’s.
3. Certificate of Non availability of record from PSA Philippine Statistics Authority
129
FEES TO PROCESSING
BE PAID TIME
1.1 Applicants submit request for 1.1 Advise clients to fill up the None 2 minutes Administrative Aide I
copy of civil registry document, in verification slip request Public Services Foreman
compliance to Data Privacy Act
1.2 Submit the duly filled up 1.2 Receive duly accomplished None 2 minutes Administrative Aide I
verification slip and government verification slip and necessary Public Services Foreman
issued ID requirements
1.3 Verification of civil registry BC 80.00 5 minutes Administrative Aide I
documents MC 90.00 Public Services Foreman
Issuance of order of payment DC 50.00
1.3 Clients, pay at the City 1.4 Advise applicant to proceed to the 5 minutes Administrative Aide I
Treasurer’s Office City Treasurer’s Office for payment Public Services Foreman
of prescribed fees
1.4 Submit to Civil Registry 1.5 Reproduction of Civil Registry None 5 minutes Administrative Aide I
Department the Official Receipt Document as requested Public Services Foreman
1.6 Signature of Authorize Officer None 2 minutes City Civil Registrar
Registration Officer IV
1.7 Endorsement of documents to P 100.00 2 days Administrative Aide II

thru LBC
2.1 Check and verify the civil registry 2.1 Release the civil registry document None 2 minutes Administrative Aide I
document and advise client to check and read Public Services Foreman
the entries in the document
2 days and
TOTAL
23 minutes
130

information:
− Client’s name
− Contact details (telephone number, cellular phone number, e-mail address)
− Client’s name
− Incident
− Evidence
processed are forwarded to concerned office/ department personnel for a written explanation to be submitted within three
days upon receipt of the complaint. The response is then relayed to the complainant.
131

− 8288-8811 local 2240 / 2249
• Email Address:
− caloocan.crd@gmail.com
• Office Address:
− Civil Registry Department
ARTA, PCC and CCB − complaints@arta.gov.ph
− 88888478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− Bahay Ugnayan, J.P. Laurel St., Malacañang, Manila
− 0908-8816565 (text)
− 1-6565 (call)
− www.facebook.com/contactcenterngbayan
132
OFFICE OF THE CITY BUILDING OFFICIAL
133
1 Building Permit
Service Information: For the construction of new Building / Structure.
OFFICE OR DIVISION: Building Permit Processing and Inspection Division

TYPE OF TRANSACTION: G2C- Government to Citizen
WHO MAY AVAIL: Residents of Caloocan
1. Accomplished Application Form signed by the owner, sealed and Office of the City Building Official- Receiving Officer.
signed by architect/ civil engineer/ sanitary engineer in charge of
the construction
2. Lot plan (Blueprint 17” X 21”) Private Geodetic Engineer
3. Homeowners Association Clearance, if necessary Respective Homeowners Office.
4. Transfer Certificate of Title (TCT) Certified. (1 copy) Registry of Deeds
5. Tax Declaration (photocopy) Assessor’s Office.
6. Tax Receipt (photocopy) Assessor’s Office.
7. Contract of lease (if the property is not owned by the applicant) Applicant
8. Barangay Clearance for Building permit (1 copy) Barangay Office.
9. Building Plans signed and sealed by Architect/ Civil engineer/ Private Professionals
Sanitary engineer (five sets)
10. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Private Professionals
Professional Tax Receipt (PTR) of signing architect/ engineer in
charge, with three specimen signatures (1 copy)
11. Bill of materials (two sets) Private Professionals
12. Specifications (two sets) Private Professionals
13. Scope of work (two sets) Private Professionals
134

14. Structural Computation- two-storey and above (two sets) Private Professionals
15. Soil Boring Test- three-storey and above (two sets) Private Professionals
16. Logbook (1 pcs.) Applicant
17. Locational Clearance (1 copy) Office of Land Use and Zoning Administration
18. Fire Safety Evaluation Clearance (1 copy) Bureau of Fire Protection
19. DOLE Clearance (1 copy) Department of Labor and Employment
20. Site Picture (1 copy-5r) Applicant
FEES TO PROCESSING
BE PAID TIME
1.Submit Documents with complete Receive Documents Once with complete None 15 Minutes Driver I (South) / Admin
requirements; requirements; Aide II (North)
2.None Conduct Site Inspection and Submit None 4 Hrs. SOUTH
Report. Engineering Assistant
Engineer II
Const. Maintenance
Capataz
Const. Maintenance
Capataz
Engineer III
Architect II
Officer of the Day
Officer of the Day
NORTH
Engineer II
Architect II
Engineer I
Building Inspector
Engineering Aide
Metro Aide I
135
FEES TO PROCESSING
BE PAID TIME
Driver I
Officer of the Day
3. For payment of government fees. Process/ Review application by Line and Base on the4 hrs. Line & Grade:
Grade, Architectural, Structural and National Engineer II (South)
Plumbing then prepare Order of Building Building Inspector
Payment; Once Paid, conduct Final Code and (North)
evaluation by Chief Processing, City
Enforcement and Final Evaluator. ordinances. Architectural: Architect III
(South)
Architect II (North)
Structural: Engineer IV
(South)
Engineer II (North)
Plumbing: Engineer II
(South)
Engineer I (North)
Assessment:
Engineer III (South)
Engineering Assistant
(North)
Chief Processing:
Engineer IV (North)
Chief Enforcement
Engineer IV
(South)
Engineer IV (North)
136
FEES TO PROCESSING
BE PAID TIME
Final Evaluator
Engineer IV
4. Receive Permit Issuance of Permit by the Building then None 10 Minutes OIC- Building Official
record and release. City Government Head
1 Day, 25
TOTAL
minutes
2 Repair Permit
Service Information: For Buildings / Dwellings / Structures that requires a partial fixing and mending.
1. Accomplished Application Form signed by the owner, sealed and Office of the City Building Official – Receiving Officer
the construction
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City
4. Tax Receipt (photocopy) latest Assessor’s Office.
5. Contract of lease (if the property is not owned by the applicant) Applicant
6. Barangay Clearance for Repair permit Barangay Office
137

7. Photocopy of PRC I.D. and PTR receipts of signing architect/ Private Professionals
engineer in charge
8. Bill of materials (two sets) Private Professionals
9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant
FEES TO PROCESSING
BE PAID TIME
1. Clients Must submit all requirements Receive Documents Once with complete None 10 Minutes Driver I (South) / Admin
requirements; Aide II (North)
Engineer II
Const. Maintenance
Capataz
Const. Maintenance
Capataz
Engineer III
Architect II
Officer of the Day
Officer of the Day
NORTH
Engineer II
Architect II
Engineer I
Building Inspector
Engineering Aide
Metro Aide I
Driver I
Officer of the Day
138
FEES TO PROCESSING
BE PAID TIME
3. For payment of government fees. then prepare Order of Payment; Once Base on 4 hrs. Assessment:
Paid, conduct Final evaluation by Chief the Engineer III (South)
Processing, Enforcement and Final National Engineering Assistant
Evaluator. Building (North)
Code and
City Chief Processing:
ordinance Engineer III (South)
s Engineer IV (North)
Chief Enforcement
Engineer IV
(South)
Engineer IV (North)
Final Evaluator
Engineer IV
4. Receive Permit Issuance of Permit by the by the City None 10 Minutes OIC- Building Official
Building Official then record and release. City Government Head
1 day , 20
TOTAL
minutes
3 Demolition Permit
Service Information: For existing Building / Structure / Dwelling that is subject for demolition.
139

the construction
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds – Caloocan City
4. Tax Receipt (photocopy) latest Assessor’s Office.
5. Contract of lease ( if the property is not owned by the applicant) Applicant
6. Barangay Clearance for Demolition Permit Barangay Office
7. Photocopy of PRC I.D. and PTRreceipts of signing architect/ Private Professionals
engineer in charge
8. Demolition Methodology (two sets) Private Professionals
9. Previously issued Bldg. Permit and Cert. of Occupancy Applicant
FEES TO PROCESSING
BE PAID TIME
1. Clients Must submit all Receive Documents Once with complete None 10 Minutes Driver I (South) / Admin
Requirements requirements; Aide II (North)
Engineer II
Const. Maintenance
Capataz
Const. Maintenance
Capataz
Engineer III
Architect II
Officer of the Day
Officer of the Day
NORTH
140
FEES TO PROCESSING
BE PAID TIME
Engineer II
Architect II
Engineer I
Building Inspector
Engineering Aide
Metro Aide I
Driver I
Officer of the Day Building
3. For payment of government fees. then prepare Order of Payment; Once Base on 4 hrs. Assessment:
Paid, conduct Final evaluation by Chief the Engineer III (South)
Processing, Enforcement and Final National Engineering Assistant
Evaluator. Building (North)
Code and
City Chief Processing:
ordinance Engineer III (South)
s Engineer IV (North)
Chief Enforcement
Engineer IV (South)
Engineer IV (North)
Final Evaluator
Engineer IV
4. Receive Permit Issuance of Permit by the by the City None 10 Minutes OIC- Building Official
1 day , 20
TOTAL
minutes
141
4 Occupancy Certificate
Service Information: For Buildings / Dwellings / Structures upon construction completion and prior to human occupancy.
the construction
2. Approved Building Permit Plans (1 set – Original or Photocopy) Applicant / Owner’s Copy
3. Building Permit with Official Receipt (1 set – Photocopy) Applicant
4. Sanitary & Plumbing Permit with Official Receipt (1 set – Applicant
Photocopy)
5. Electrical Permit with Official Receipt (1 set – Photocopy) Applicant
6. Mechanical Permit with Official Receipt (1 set – Photocopy) if Applicant
applicable
7. Electronic Permit with Official Receipt (1 set – Photocopy) if Applicant
applicable
8. Locational Clearance with Official Receipt (1 set – Photocopy) Office of Land Use and Zoning Administration
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF LETTER REQUEST
1 Clients Must Submit All 1.1 Receive Documents Once with None 10 Minutes Driver I (South) / Admin
Requirements complete requirements; Aide II (North)
2.1 Conduct Site Inspection and Submit SOUTH
Engineer II
142
FEES TO PROCESSING
BE PAID TIME
Const. Maintenance
Capataz
Const. Maintenance
Capataz
Engineer III
Architect II
Officer of the Day
Officer of the Day
NORTH
Engineer II
Architect II
Engineer I
Building Inspector
Engineering Aide
Metro Aide I
Driver I
Officer of the Day
3.1 Prepare Order of Payment; Once Base on 4 hrs. Line & Grade:
Paid, conduct Final evaluation by the Engineer II (South)
Chief Processing, Enforcement and National Building Inspector
Final Evaluator. Building (North)
Code and
City Architectural: Architect III
(South)
ordinances
Architect II (North)
Structural: Engineer IV
(South)
Engineer II (North)
Plumbing: Engineer II
(South)
143
FEES TO PROCESSING
BE PAID TIME
Engineer I (North)
Assessment:
Engineer III
(South)
Engineering Assistant
(North)
Chief Processing:
Engineer IV (North)
Chief Enforcement
Engineer IV
(South)
Engineer IV (North)
Final Evaluator
Engineer IV
2.1 Receive Certificate 4.1 Issuance of Certificate by the by the None 10 Minutes OIC- Building Official
City Building Official then record and City Government Head
release.
1 day, 20
TOTAL
minutes
144
5 Mechanical Permit
Service Information: For Buildings / Dwellings / Structures that contain of Air-Conditioning Units with maximum of 2hp capacity and
Generator with maximum of 5hp capacity.
OFFICE OR DIVISION: Mechanical Permit Processing and Inspection Division
WHO MAY AVAIL: Entities doing Business in Caloocan City
signed by architect/ civil engineer in charge of the construction
2.Approved Building Permit – 1 set Photocopy Applicant
3. Mechanical Plans signed and sealed by Mechnical Engineer Private Professionals
(20x30 Blueprint - 3 sets)
4. Bill of Materials Signed & Sealed – 2 sets Private Professionals
5.Structural Analysis Signed & Sealed – 2 sets Private Professional
FEES TO PROCESSING
BE PAID TIME
1. Clients Must submit all requirements 1. Receive Documents Once with None 10 Minutes Driver I (South) / Admin
complete requirements; Aide II (North)
2. For payment of government fees 2. Conduct Site Inspection and Submit None 4 Hrs. Engineer I (South)
Report. And Issue Order of Payment. Admin Aide IV (South)
Building Inspector (North)
145
FEES TO PROCESSING
BE PAID TIME
3. None 3. Process/ Review application Once Base on 4 hrs. CGAD II
Paid, conduct Final evaluation. the Engineer IV
National
Building
Code and
City
ordinances
4. Receive Certificate 4. Issuance of Permit by the by the City None 10 Minutes OIC- Building Official
1 day, 20
TOTAL
minutes
6 Issuance of Signage Permit

Service Information: For Illuminated / Painted Signboard with maximum of 2x2 sqm.
OFFICE OR DIVISION: Office of the City Building Official (OCBO)
Building Permit and Inspection Division (Signage Permit and Inspection Division)
For Renewal of Signage Permit:
1. Accomplished Application Form signed by the owner and signed Office of the City Building Official – Receiving Officer
and sealed by architect/ civil engineer in charge of the construction
2. Mayor’s/Business Permit (photocopy) Applicant
3. Previous Signage Permit (photocopy) Applicant
4. Philippine Regulatory Commission (PRC) I.D. (photocopy) and Private Practitioner
charge, with three specimen signature and seal (1 copy)
146

Additional Requirements for New Applicants:
1. Signage Plans signed and sealed by Architect/ Civil Engineer (A3 Private Practitioner
Paper - 2 sets)
2. Bill of Materials Signed & Sealed (2 sets) Private Practitioner
3. Approved Building Permit (photocopy) Applicant
4.Structural Analysis Signed & Sealed (2 sets) Private Professional Civil / Structural Engineer
5. Contract of lease (if applicable and if the property is not owned by Applicant
the applicant)
FEES TO PROCESSING
BE PAID TIME
1.1 Clients must submit all 1.1 Receive Documents Once with None 10 Minutes Admin Aide VI (South)
requirements complete requirements;
Admin Aide IV (North)
2.1 For payment of government fees 2.1 Conduct Site Inspection and Submit None 4 Hrs. Admin Aide VI (South)
Report. And Issue Order of Building Inspector (North)
Payment. Engineering Aide (North)
3.1 Process/ Review application Once Base on the 4 hrs. Engineer III (South)
Paid, conduct Final evaluation. National Engineer IV (North)
Building
Code and
City
ordinances
3.1 Receive Certificate 4.1 Issuance of Permit by the by the None 10 Minutes OIC- Building Official
release.
1 day , 20
TOTAL
minutes
147
7 Electrical Permit
Service Information: For Residential dwellings single phase service entrance.
OFFICE OR DIVISION: Electrical Permit Processing and Inspection Division
WHO MAY AVAIL: Residence & Entities doing Business in Caloocan City
signed by architect/ civil engineer in charge of the construction
2. Transfer Certificate of Title (TCT) – Certified Registry of Deeds
3.Contract of lease ( if the property is not owned by the applicant) Applicant – Lot Owner
4. Tax Declaration (Photocopy) Assessor’s Office
5. Tax Receipt (Photocopy) Assessor’s Office
6. Electrical Plans signed and sealed by Electrical Engineer (20x30 Private Professionals
Blueprints - 3 sets)
7. Bill of Materials Signed & Sealed – 2 sets Private Professionals
8.Electrical Design Analysis Signed & Sealed – 2 sets Private Professional Electrical Engineer
10. Approved Building Permit – 1 set Photocopy Applicant
11. Barangay Clearance for Electrical Permit (1 copy) Barangay Office
13. Yellow Card Application Meralco
FEES TO PROCESSING
BE PAID TIME
148
FEES TO PROCESSING
BE PAID TIME
1.1 Present valid ID and letter request 1.1 Receive Documents Once with None 10 Minutes Admin Aide VI (South)
regarding the needed information complete requirements;
Admin Aide IV (North)
2.1 Payment of government fees 2.1 Conduct Site Inspection and Submit None 4 Hrs. Admin Officer I (South)
Report. And Issue Order of Building Inspection (South)
Payment. Electrical Inspector II
(North)
Electrical Inspector II
(North)
(North)
(North)
Metro Aide II (North)
3.1 Process/ Review application Once Base on 4 hrs. Engineer II (South)
Paid, conduct Final evaluation. the Engineer II (North)
National
Building
Code and
City
Ordinance
s
3.1 Receive Certificate 4.1 Issuance of Permit by the by the None 10 Minutes OIC- Building Official
release.
1 day, 20
TOTAL
minutes
149
8 Electronics Permit
Service Information: For Buildings / Dwellings / Structures / Businesses that require installation of Electronics Equipment.
OFFICE OR DIVISION: Electronics Permit Processing and Inspection Division
1. Application Form Accomplished And Signed By The Owners, Office of the City Building Official – Receiving Officer
Signed And Sealed By The PECE In Charge
of Design and Installation
2. .PRC ID and PTR with sign and seal of Designer PECE and Applicant
supervising PECE onsite
3. Sets Electronics plan (Signed And Sealed) including general Private Professionals
layout with legend, schematic and single
line diagram, structured cabling and riser diagram
4. 3 Sets Bill Of Materials/Cost Estimates signed and sealed by PECE Private Professionals
(FDAS, BMS, CCTV System, POS and Credit Card Terminal,
Security System, ICT, Telecom/OSP, etc)
5. 3 Sets Technical Specification of electronic equipments installed Private Professional
signed and sealed by PECE (FDAS, BMS, CCTV System, POS
and Credit Card Terminal, Security System, ICT, Telecom/OSP,
etc)
6. Design Analysis (Signed and Sealed by PECE) Private Professionals
7. Fire Safety Evaluation Certificate Bureau of Fire Protection
FEES TO PROCESSING
BE PAID TIME
1.1 Present valid ID and letter request 1.1 Receive Documents Once with None 10 Minutes Driver I (South) / Admin
regarding the needed information complete requirements; Aide II (North)
150
FEES TO PROCESSING
BE PAID TIME
2.1 Conduct Site Inspection and Submit None 4 Hrs. Building Inspector (South)
Report. And Issue Order of Engineer II (North)
Payment.
3.1 Process/ Review application Once Base on 4 hrs. Engineer IV
Paid, conduct Final evaluation. the Engineer IV
National
Building
Code and
City
ordinances
4.1 Issuance of Permit by the by the None 10 Minutes OIC- Building Official
release.
1 day, 20
TOTAL
minutes

information:
− Client’s name
151

processed? Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to
• Feedbacks requiring answers are forwarded to the office/ department and required to respond within three
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-
formal letter.
How to file complaints? • Write the complaint on the Feedback Form available in the office and drop in the designated Comment
and Suggestion Box located at the Front Desk.
− Client’s name
− Incident
− Evidence
How complaints are • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All
processed? complaints are forwarded to concerned office/ department personnel for a written explanation to be
complainant.
152

− 8288-88-11 loc. 2235/2300
− caloocancityocbo@gmail.com
• Office Address:
− Office of the City Building Official

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
153
PEOPLE’S LAW ENFORCEMENT BOARD
154
1 Complaint from Ordinary Citizen

Filing of complaints against any uniformed members of the Philippine National Police (PNP)
OFFICE OR DIVISION People’s Law Enforcement Board (PLEB)
WHO MAY AVAIL All
12 Complaint Sheet PLEB
13 Certificate of Non-forum Shopping PLEB
14 Complaint Affidavit Client
15 Supporting Documents relative to the complaint Client
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Provide complaint sheet and None 15 minutes Administrative Officer II
Complaint Sheet and certificate of non-forum shopping or
Certificate of Non-forum form Administrative Assistant II
Shopping or
Officer of the Day
PLEB
1.2 Submit all accomplished forms 1.2 Receive and check submitted None 10 minutes Administrative Officer II
with the complaint documents as to completeness and or
affidavit and other supporting compliance Administrative Assistant II
1.3 documents 1.3 PLEB
Provide client with copies of
Receive copies of the documents documents and advise to wait for
and wait for further notification further notification of scheduled
hearing.
155
FEES TO PROCESSING
BE PAID TIME
2.0 DOCUMENT REVIEW / ENHANCEMENT
2.1 For releasing of available 2.1 Evaluate to determine jurisdiction None 10 minutes Chief of Office
documents: • Place of Incident PLEB
Wait for further notification of • Level of Rank Coverage (for
scheduled hearing. certain rank restrictions, secure
clearance from the Office of the
President)
• Probable Cause or Cause of
Action
2.2 Record and docket case for formal None 3 days Administrative Officer II
2.3 charge or
Prepare and Issue Service of Administrative Assistant II
2.4 Summons for the respondent (PNP PLEB
Personnel)
Endorse to the Process Server

3.0 DOCUMENTS RELEASED
3.1 Acknowledge receipt of 3.1 Recieve summon for the None 1 day Administrative Assistant II
Subpoena/Notice of Hearing respondent (Respondent to reply or
within 7 days) Administrative Aide VI
or
Administrative Aide III
PLEB
3.2 Issue Summons to the None 1 day Administrative Assistant II
respondent/s residents or place of or
assignment (Respondent to reply Administrative Aide VI
within 7 days) or
PLEB
156
FEES TO PROCESSING
BE PAID TIME
3.3 Prepare and Issue None 15 minutes Administrative Officer II
Subpoena/Notice of Hearing to both or
parties after 7 days from Administrative Assistant II
issuance of summon or
Administrative Aide VI
or
PLEB
3.2 Attend scheduled case hearing 3.4 Conduct Adjudication Process None 25 days Members of the Board,
District I and District II
PLEB
3.3 Prepare and submit position 3.5 Receive the required documents None 1 day Administrative Officer II
papers, 15 days after the Endorse to the Adjudication Board or
adjudication process (Conduct clarificatory hearing, if Administrative Assistant II
(complainant/s and respondent/s) necessary) or
Officer of the Day
PLEB
3.6 Receive documents and None 20 days Members of the Board,
decide/resolve the case District I and District II
3.7 Reproduction of copies for both PLEB
parties & concerned agencies
3.4 Acknowledge receipt of the 3.8 Release/ serve copies of None 10 minutes Administrative Assistant II
issued case decision/resolution of the case or
decision/resolution 3.9 Record and file resolution in the Administrative Aide VI
docket book (The Board shall or
conduct another Administrative Aide III
deliberation, if Motion for PLEB
reconsideration is filed)
157
FEES TO PROCESSING
BE PAID TIME
4.0 Prepare Certificate of Finality of None 15 minutes Administrative Assistant II
4.1 Decision PLEB
Endorse it to the Chief of Office
4.2 Review and affix signature on the None 10 minutes Chief of Office
Certificate of Finality of Decision or
4.3 Forward to Process Server Chairman of the Board
PLEB
4.4 Receive Certificate of Finality None 3 days Administrative Assistant II
Decision for all concerned local and or
national government agencies Administrative Aide VI
or
4.5 Release and issue Certificate of Administrative Aide III
Finality Decision to all concerned PLEB
local and national government
agencies
None 54 days,1 hour
TOTAL and 25
minutes
Legal Basis: NAPOLCOM Memorandum Circular 2016-002
2 Issuance of PLEB Clearance / Certification
OFFICE OR DIVISION People’s Law Enforcement Board (PLEB)

WHO MAY AVAIL PNP Personnel
1.PNP ID Client
158

2.Community Tax Certificate City Treasurer’s Office
3.Documentary Stamp City Treasurer’s Office
4.1’x1’ ID picture Client
5.Order of Payment PLEB
6.Official Receipt City Treasurer’s Office
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the required documents for initial 1.1 Receive the required None 2 minutes Administrative Officer II
asessment and verification documents and check or
1.2 Receive Order of Payment 1.2 for completeness Officer of the Day
Issue the Order of PLEB
Payment and advice
client to proceed to
CTO to settle payment.
2.1 Present order of payment and pay the 2.1 Receive Order of P20.00 3 minutes Administrative Officer II
required fees at the City Treasurer’s Office Payment and the or
by showing the Order of Payment. amount. Officer of the Day
Make sure to secure Official Receipt that will PLEB
be issued upon payment
2.2 Start processing the None 5 minutes Chief of Office

request Check the or
Official Receipt Verify Administrative Officer II
applicant’s record at the or
2.3 case database system Administrative Aide III
or at the case file or
storage room, if Officer of the Day
necessary. PLEB
159
FEES TO PROCESSING
BE PAID TIME
Issue the PLEB

Clearance or
Certification to the client
Record in Client Log
Book as proof of
issuance
TOTAL P20.00 10 minutes

− Client’s name
• Feedbacks requiring answers are forwarded to the office/ department and required to respond within
formal letter.
160

− Client’s name
− Incident
− Evidence
complainant.
− 53102330/ 8288-8811 local 2244
− plebcaloocancity2021@gmail.com
• Office Address:
− People’s Law Enforcement Board
2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
1403
161

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
162
PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT (NORTH)
163
1 Redemption of Apprehended Licenses

Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation ticket/s are
directed under the Caloocan city traffic code to redeem confiscated driver/s license to this department as mandated by the Caloocan City
Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) - License Redemption Section
WHO MAY AVAIL Apprehended traffic violators
1. Original Uniform Ordinance Violation Receipt (OUVR)issued by Client
Traffic Enforcer
2. Any valid identification card of violator (and representative, if Government Agencies or private company issuing Valid ID
applicable), Original and photocopy.
3. Letter of Authorization (if to be redeemed by a representative) Client
4. Notarized affidavit of Loss (for lost OUVR) Client
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMIT REQUIREMENTS
1.1 Surrender original OUVR to 1.1 Receive and assess corresponding None 2 minutes PSTMD North
assigned officer at the receiving violations indicated in the OUVR. Administrative Aide II
counter. (In case of contest of violations, refer Or
to Service No. 2; Contest of Traffic Officer of the Day
Violation (OUVR) and other
complaints)
1.2 Encode and file the OUVR ticket and

prepare the Order of Payment (OP).
164
FEES TO PROCESSING
BE PAID TIME
1.3 Receive issued Order of Payment 1.3 Issue an Order of Payment slip None 1 minute PSTMD North
(OP) and proceed to City Treasury (OP) on violation fees incurred and Metro Aide I
Department (CTD) for payment. advise client to proceeds to CTD for Or
payment. Officer of the Day
2.0 PAYMENT PROCESS
2.1 Submit the OP to the cashier 2.1 Receive and encode OP and Refer to 5 minutes City Treasury Department
together with corresponding payment for violation fees. posted (CTD)
violation fees. violation Cashier
2.2 Issue OR to the client and advise to fee matrix
2.2 Receive Official Receipt (OR), photocopy the original OR to submit
photocopy the OR and Return to to PSTMD License redemption
License Redemption Section section.
3.0 LICENSE RELEASING
3.1 Submit Original and Photocopy 3.1 Receive the original OR together None 2 minutes PSTMD North
OR to assigned officer at the with the OR Photocopy and encode. Administrative Aide II
receiving counter. Or
3.2 Attach the original OR together with Officer of the Day
3.2 Retrieve the driver’s license with the client’s driver license and
the original receipt attached. release to the client.
Refer to 10 minutes
posted
TOTAL
violation
fee matrix
2 Redemption of Impounded Vehicles

Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation ticket/s
are directed under the Caloocan city traffic code to redeem confiscated impounded vehicles to this department as mandated by the Caloocan
City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
165
1. Original Uniform Ordinance Violation Receipt (OUVR) issued by Client
Traffic Enforcer
2. Any valid identification card of violator (and representative, if Government Agencies or private company
applicable), Original and photocopy. issuing Valid ID
FEES TO PROCESSING
BE PAID TIME
1.1 Surrender original OUVR to 1.1 Receive and assess corresponding None 2 minutes PSTMD North
counter. (In case of contest of violations, refer to Or
Service No. 2; Contest of Traffic Officer of the Day
Violation (OUVR) and other complaints
1.2 Encode and file the UOVR ticket and

prepare the Order of Payment (OP).)
1.3 Receive issued Order of 1.3 Issue an Order of Payment slip (OP) None 1 minute PSTMD North
Payment (OP) and proceed to on violation fees incurred and advise Metro Aide I
City Treasury Department (CTD) client to proceeds to CTD for or
for payment. payment. Officer of the Day
2.0 PAYMENT PROCESS
166
FEES TO PROCESSING
BE PAID TIME
2.2 Receive Official Receipt (OR), 2.2 Issue OR to the client and advise to fee matrix
photocopy the OR and Return to photocopy the original OR to submit
License Redemption Section to PSTMD License redemption
section.
3.0 VEHICLE RELEASING
3.1 Submit Original and Photocopy 3.1 Receive the original OR together with None 5 minutes PSTMD North
OR to assigned officer at the the OR Photocopy and encode. Metro Aide I
receiving counter. or
Issue a Release Order (RO) letter to
Officer of the Day
3.2 Receive the Release Order 3.2 the client for releasing of the
(RO) letter and proceed to the impounded vehicle, and advise the
impounding area. client to proceed to the impounding
area.
3.3 Submit Release Order to the 3.3 Receive and record the RO and None 2 minutes PSTMD North
assigned officer at the release the impounded vehicle to the Administrative Aide
impounding area. client or
Officer of the Day
3.4 Retrieve the impounded vehicle
Refer to
posted
TOTAL 15 minutes
violation
fee matrix
3 Contest of Traffic Violations (OUVR) and Other Complaints

Service for the contesting of traffic violation and complaints for the apprehended drivers/motorist with issued violation mention in OUVR ticket/s
as mandated by the Caloocan City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
167
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) –Administrative Division – Adjudication Board Section
WHO MAY AVAIL Traffic Violator being issued by a UOVR
1. Original Uniform Ordinance Violation Receipt (OUVR) Client
2. Complaint Form PSTMD Department
3. Evidences/witnesses (if necessary) Client
4. Notarized Affidavit of Loss (for lost OUVR) Client
FEES TO PROCESSING
STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
168
FEES TO PROCESSING
BE PAID TIME
1.1 Submit original OUVR together 1.1 Receive and assess corresponding None 5 minutes PSTMD North
with the formal complaint letter to violations indicated in the OUVR Administrative
assigned officer at the receiving Aide III
counter at redemption license Or
window and request for contest of 1.2 Return back the original OUVR and None 5 minutes Officer of the Day
traffic violation. provide Complaint Form to the
apprehended violator. Advise to fill-
1.2 Receive and fill up the complaint up and proceed to the Adjudication
form and proceed to the board section.
adjudication board section.
2.0 ADJUDICATION
169
FEES TO PROCESSING
BE PAID TIME
2.1 Submit the original UOVR, 2.1 Receive, review and logbook the None 2 minutes PSTMD North
handwritten/computerized formal following documents and prepare Administrative
complaint letter and the provided for complainant interview. Aide III
complaint form to the adjudication Or
assigned officer and prepare for 2.2 Conduct initial interview and review 10 minutes Officer of the Day
interview. submitted evidences if provided by
the complainant.
2.2 Attend to initial interview and
submit evidences if required to 2.3 Schedule adjudication meeting and
support the claims. summon to complainant and
respondent upon verification and
evaluation of the client’s complaint.
2.4 Attend the scheduled adjudication 2.4 Conduct adjudication meeting None 20 minutes PSTMD North
meeting and present evidences or together with the complainant and Traffic Operations Officer II
witnesses to support the claim. responded and review the case or
files and supporting evidence or Officer of the Day
witnesses report.
2.5 Receive the Resolution Order 2.5 If the complaint is found valid, None 5 minutes PSTMD North
(RO) letter nullifying the UOVR Prepare a Resolution Order (RO) Traffic Operations Officer II
ticker and proceed to the letter to nullify the violation cited in or
redemption license section. the UOVR and submit to the Officer of the Day
complainant and advise to return to
redemption license section.
(In case that the complaint is
considered invalid, follow the
procedure of Service No. 1 or 2
accordingly)
3.0 RELEASING OF LICENSE/ IMPOUNDED VEHICLE
170
FEES TO PROCESSING
BE PAID TIME
3.1 Submit the resolution order letter 3.1 Receive and record the RO letter None 5 minutes PSTMD North
to the assigned officer at the and waived the UOVR fine fees. Administrative Aide
redemption license section. or
3.2 Release the driver license to the Officer of the Day
3.2 Retrieve the driver’s license. client.
If impounded vehicle, receive the If impounded vehicle, provide
release order letter and submit to release order letter to client to
assigned officer at the submit to Impounding section.
impounding section.
3.3 Received and record the release
3.3 Retrieve the impounded vehicle. order letter from client and release 3 minutes
the impounded vehicle.
4 Issuance of Non-Obstruction Clearance to Business

The Non-Obstruction clearance is issued to the owner of business establishment as mandated in Section 214 of City Ordinance 0386, series
of 2004, “REMOVAL OF OTHER OBSTRUCTION”.
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) – Business Obstruction Clearance Division
TYPE OF G2G – Government to Government
TRANSACTION
WHO MAY AVAIL Business Owners
171

1. Filled Application for Non-Obstruction Clearance Business Permits and Licensing Office (BPLO)
2. Business Registration (original and photocopy) Department of Trade and Industry (DTI) or Securities and Exchange
Commission (SEC)
3. Sanitary Permit (original and photocopy) City Health Department (CHD)
4. Official Receipt (original and photocopy) City Treasurer’s Department (CTD)
5. Community Tax Certificate (original and photocopy) City Treasurer’s Department (CTD)
6. Barangay Clearance (original and photocopy) Barangay
7. Sketch of the Area Client
8. Picture or façade of the establishment Client
FEES TO PROCESSING
BE PAID TIME
1.0 REQUIREMENTS SUBMISSION
1.1 Submit all requirements to the 1.1 Receive, review and encode None 5 minutes PSTMD North
PSTMD assigned officer at the submitted requirements and Administrative Aide VI
receiving counter schedule an ocular inspection of Or
the establishment. Advise the client
Officer of the Day
for the date and time of ocular
inspection.
172
FEES TO PROCESSING
BE PAID TIME
2.2 Client to escort the inspector in 2.2 Conduct ocular inspection of the None 10 minutes PSTMD North
conducting ocular inspection on- establishment and assess Administrative Aide
site. compliance of the business and Or
recommend issuance of clearance. Inspector Officer
2.3 Inspector to return to PSTMD office
to prepare and encode the non-
obstruction clearance. Advise client 5 minutes PSTMD North
to return when clearance is ready Administrative Aide
for pick-up. Or
2.4 Officer to submit the clearance to Officer of the Day
PSTMD chief for signatory.
2.5 Receive, assess, approve and sign
the clearances and return back to 2 minutes PSTMD Chief
the appointed officer Or
2.6 Receive and encode the signed Officer-In-Charge
and approved clearances and 2 minutes
advise the applicant/client for
pickup via text message.
2 minutes
3.0 CLEARANCE RELEASING

3.1 Received the original copy of non- 3.1 Release the signed non-obstruction None 1 minute PSTMD North
obstruction clearance clearance to the applicant/client. Administrative Aide
Or
Officer of the Day
173
5 Issuance Mayor’s Permit

Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units in public
streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit as stated in the Caloocan City Ordinance No. 0185,
s. 1994, amended in City Ordinance No. 0391 s. 2005; and as stated in City Ordinance No. 386 s. 2004.
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) – Tricycle and Pedicab Regulatory Office
TYPE OF G2C- Government to Citizen
TRANSACTION
WHO MAY AVAIL Private and Public Utility Tricycle and Pedicab Owners/Drivers
1. Official Receipt/ Certificate of Registration (photocopy) Client/ LTO
2. Barangay Clearance/ Certificate Barangay
3. Certificate of No Objection Tricycle Operators and Drivers Association (TODA)
4. Road Worthiness Clearance Tricycle and Pedicab Regulatory Services
5. Copy of old/ previous franchise (Renewal) Tricycle and Pedicab Regulatory Services
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete requirements for 1.1 Receive and check complete None 10 minutes PSTMD North
evaluation to the assigned officer requirements and endorse the Metro Aide I
at the receiving window. submitted documents to the record Or
section officer for record Officer of the Day
1.2 Receive and fill-up the application verification.
form and photocopy and notarize.
1.2 Once verified, submit application 2 minutes
form to the client/applicant to be
filled up and notarization.
174
FEES TO PROCESSING
BE PAID TIME
1.3 Submit the notarized application 1.3 Receive and file the notarized None 2 minutes PSTMD North
form to the assigned officer at application form together with the Administrative Aide
the receiving window submitted requirements. Or
1.4 Issue Order of Payment (OP) for Officer of the Day
1.4 Receive Order of Payment (OP) franchise application and advise to
and proceed to Treasury proceed to CTD for the payment.
Department (CTD) for payment
2.0 PAYMENT
2.2 Submit OP and fee amount to 2.2 Receive payment and OP and issue For 5 minutes CTD
the CTD assigned officer to the Official Receipt for: Tricycle: Cashier
receiving counter/window • Tricycle and/or, P 405.00 or
• Pedicab For Officer of the Day
• Supervision Fee if required Pedicab:
2.3 Receive issued Official Receipt P 330.00
(OR) and proceed back to TPRS
For
Office
Supervisi
on Fee:
P 580.00
2.4 Submit OR to TPRS assigned 2.3 Receive OR, prepare and print None 5 minutes PSTMD North
officer at the receiving counter Franchise and Mayor’s Permit and Administrative Aide III
issue identification card (ID) and Or
sticker. Advise applicant for time and Officer of the Day
date of pickup
175
FEES TO PROCESSING
BE PAID TIME
2.4 Endorse the application documents None 5 minutes PSTMD Chief
to the Department Chief/ OIC for Or
approval and signatory of Mayor’s Officer-In-Charge
permit.
2.5 PSTMD Chief/OIC to return the 2 minutes

signed Mayor’s Permit to the
appointed officer.
2.5 Received the signed Mayor’s Permit 5 minutes PSTMD North

for document compilation and Metro Aide I
schedule delivery for all the compiled Or
documents from Monday to Friday to Officer of the Day
deliver to Caloocan City Hall south
for Franchising permit.
2.6 Compiled all application from

Monday-Friday and deliver the 4 days and 5 PSTMD North
documents to the Tricycle hours Administrative Aide III
Franchising Regulatory Board or
(TFRB), Sanggunian Panlungsod Officer of the Day
(SP) at Caloocan City Hall South for
Franchise approval.
3.0 FRANCHISE HEARING
176
FEES TO PROCESSING
BE PAID TIME
3.1 Receive and encode documents and None 1 day, 1 Hour Sanggunian Panglungsod
TFRB to conduct public hearing and and 40 minutes (SP)
councilor’s signatory of Application Tricycle Franchising
for Franchise for Tricycle or Pedicab. Regulatory Board (TFRB)
Sign and approve. (Refer to
Sanggunian Panlungsod Citizen’s
Charter Service No. 1) 15 minutes
3.2 Return signed Franchise permits to
the PSTMD appointed officer for
transmittal and Schedule delivery day
back to TPRS South office.
3.3 Travel and deliver back the signed 1 hour and 30
franchise permit documents to TPRS minutes PSTMD North
South Office Administrative Aide III
4.0 RELEASING OF PERMITS
4.1 Receive and encode the signed and 5 minutes TPRS North
approve Franchise Permits. Admin Aide
4.2 Sort and compile Franchise Permits Or
and Mayor’s permits and advise 5 minutes Officer of the Day
applicant/client for pickup via text
message.
4.1 Receive Franchise and Mayor’s 4.3 Release Franchise and Mayor’s 2 minutes
Permit. Permit to the applicant/client.
Tricycle: 6 working
P 405.00 days,
Pedicab: 1 hour
TOTAL P 330.00 22 minutes
Annual
Fee:
P 580.00
177
TRAFFIC VIOLATION FEE MATRIX

CODE TYPE OF TRAFFIC OFFENSE/ VIOLATIONS PENALTY FEE (₱)
2 Disobedience to Traffic Control Signal (Articles III Section 13) 500
3 Disobedience to Sign (Articles IV Section 10) 500
4 Driving under the influence of Liquor or Drug (Articles XII Section 61) 2,500 + IMPOUNDMENT
6 Driving Tricycle on National Road (Articles XIV Section 76) 300 + IMPOUNDMENT
7 Driving without License (Articles XVIII Section 102 a) 1,000 + IMPOUNDMENT
8 Driving in Sandos/ Slippers while using mobile phone (Articles XVIII Section 102 e) 300
10 Discrimination of passengers/ Trip Cutting (Articles XIX Section 109) 1,000
12 Exceeding Gross Wt. Axle and wheel load (Overloading) (Articles XIV Section 76) 500
13 Failure to carry/ show/ surrender driver license (Articles XVIII Section 102 c) 1,000
14 Failure to carry/ show/ surrender OR/CR (Articles XVIII Section 102 d) 500
19 Improper use of horns, warning instrument (Articles XXI Section 123) 200
20 Violation of “Kabit System” (Articles XIX Section 107) 2,500 + RECOMMEND
CANCELLATION OF
FRANCHISE
22 Load not properly secured (Articles XVI Section 93) 500
23 Not giving way at intersections (Articles VI Section 10) 500
31 No Franchise/ CPC/ PA carried (Articles XIX Section 107) 500
33 No fare matrix displayed (Articles XIX Section 107 g) 500
36 No safety helmets for motorcyclist (Articles XXI Section 120) 500
37 Non use of seatbelts (Articles XXI Section 124) 250
39 Overloading of passengers (Bicycles & Tricycles) 300
41 Out of Route/ Line (PUB/PUJ) (Articles XXI Section 107 d) 3,000 + IMPOUNDMENT
178

44 Passenger Exceed (3 In front) (Articles XX Section 114) 500
45 Obstructing roads by motor vehicle , Vendors, Stalled vehicles (Articles XVIII Section 125) 500
47 Parking or waiting in prohibited places (Articles X Section 45) 500
51 Parking Infront of residential/ Commercial establishment (Articles X Section 51) 500
55 Reckless driving (Articles XII Section 60) 1,000 + SEMINAR
60 Street diggings or road closure without permit (Articles XXI Section 126) 1,000
61 Operating motor vehicle with student driver’s permit (Articles XXI Section 103) 1,000
65 Unregistered motor vehicle (Articles V Section 23) 1,000 + IMPOUNDMEMNT
66 Use, posting or display of fake/ unauthorized ID’s Sticker (Articles XVIII Section 104) 1,000
71 Illegal terminal (Articles X Section 44) 1,000
75 Violation of one (1) way street (Articles IV Section 11) 500
76 Violation of “No Entry” Sign (Articles IV Section 11) 500
83 Violation of “No U-TURN” Sign (Articles IV Section 11) 500
86 Unauthorized Counter-Flow (Articles IV Section 11) 2,000
87 Violation of Loading/ Unloading Zones (Articles X Section 52) 750
94 Use of number plates (No Plate, Front Plate, Rear Plate) (Articles XXIV Section 142) 1,000
99 Smoke Belching (Articles XXV Section 147 c) 1st – 1,000/ 2nd – 3,000/ 3rd –
5,000
100 License Registration (Articles XVIII Section 102 b) 500
109 Use of Sidewalk for storage of construction material (Articles XXI Section 128) 2,000
132 Out of route, terminals and are of the operation (Tricycles & Pedicabs) (Articles XIX Section 107 500 + IMPOUNDMENT
e)
179

133 Arrogance/ Discourtesy 500
136 Colorum/ No MP (Tricycle & Pedicabs) (Articles XIX Section 107 a) 1,000 + IMPOUNDMENT
141 Non-compliance for securing special permits for pay parking areas, public garage & PUV 5,000 + CLOSURE ORDER
terminals
142 Violation for storage, flammable, combustible or explosive substance 5,000 + CLOSURE ORDER
143 Non-compliance of securing permit in transporting flammable / Explosive substance 2,000
469 Truck ban (Articles XVII Section 98) 1ST – 1,500/ 2ND – 2,500/ 3RD
– 3,500
139 No sticker (Delivery Van Tax Sticker) 1,500
644 Open Muffler (Articles XV Section 88) 5,000 – SUBSEQUENT
OFFENSE
UVVRP Number coding (Articles XXIV Section 141) 300
89 Involving Accident (Articles XIII Section 62) 2,500
180

− Client’s name
How feedbacks are processed? ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
● Feedbacks requiring answers are forwarded to the office/ department and required to respond within
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-
or formal letter.
How to file complaints? ● Write the complaint on the Feedback Form available in the office and drop in the designated
− Client’s name
− Incident
− Evidence
How complaints are processed? ● The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All
complaints are forwarded to concerned office/ department personnel for a written explanation to be
complainant.
181
−
− pstmdnorthcaloocacity@gmail.com
● Office Address:
− Public Safety and Traffic Management Department (PSTMD)
1st Floor Old Building, Caloocan City Hall North, Zone 15 Zapote Road Camarin Caloocan City
Contact Information of ARTA, ● Anti-Red Tape Authority:

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
182
PUBLIC SAFETY AND TRAFFIC MANAGEMENT DEPARTMENT (SOUTH)
183
1 Redemption of Apprehended Licenses

Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation ticket/s are
directed under the Caloocan city traffic code to redeem confiscated driver/s license to this department as mandated by the Caloocan City
Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
1. Original Uniform Ordinance Violation Receipt (OUVR)issued by Client
Traffic Enforcer
2. Any valid identification card of violator (and representative, if Government Agencies or private company issuing Valid ID
applicable), Original and photocopy.
FEES TO PROCESSING
BE PAID TIME
1.1 Surrender original OUVR to 1.1 Receive and assess corresponding None 2 minutes PSTMD South
counter. (In case of contest of violations, refer Or
to Service No. 2; Contest of Traffic Officer of the Day
Violation (OUVR) and other
complaints)
1.2 Encode and file the OUVR ticket and

prepare the Order of Payment (OP).
184
FEES TO PROCESSING
BE PAID TIME
1.3 Receive issued Order of Payment 1.3 Issue an Order of Payment slip None 1 minute PSTMD South
(OP) and proceed to City Treasury (OP) on violation fees incurred and Administrative Aide IV
Department (CTD) for payment. advise client to proceeds to CTD for Or
payment. Officer of the Day
2.0 PAYMENT PROCESS
2.2 Issue OR to the client and advise to fee matrix
2.2 Receive Official Receipt (OR), photocopy the original OR to submit
photocopy the OR and Return to to PSTMD License redemption
License Redemption Section section.
3.0 LICENSE RELEASING
3.1 Submit Original and Photocopy 3.1 Receive the original OR together None 2 minutes PSTMD South
OR to assigned officer at the with the OR Photocopy and encode. Officer of the Day
receiving counter.
3.2 Attach the original OR together with
3.2 Retrieve the driver’s license with the client’s driver license and
the original receipt attached. release to the client.
Refer to 10 minutes
posted
TOTAL
violation
fee matrix
2 Redemption of Impounded Vehicles

Redemption of apprehended drivers/motorists who violated traffic laws and ordinance consequently issued with ordinance violation ticket/s
are directed under the Caloocan city traffic code to redeem confiscated impounded vehicles to this department as mandated by the Caloocan
City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
185
1. Original Uniform Ordinance Violation Receipt (OUVR) issued by Client
Traffic Enforcer
2. Any valid identification card of violator (and representative, if Government Agencies or private company
applicable), Original and photocopy. issuing Valid ID
FEES TO PROCESSING
BE PAID TIME
1.1 Surrender original OUVR to 1.1 Receive and assess corresponding None 2 minutes PSTMD South
assigned officer at the receiving violations indicated in the OUVR. Administrative Aide III
counter. (In case of contest of violations, refer to Or
Service No. 2; Contest of Traffic Officer of the Day
Violation (OUVR) and other complaints
1.2 Encode and file the UOVR ticket and

prepare the Order of Payment (OP).)
1.3 Receive issued Order of 1.3 Issue an Order of Payment slip (OP) None 1 minute PSTMD South
Payment (OP) and proceed to on violation fees incurred and advise Administrative Aide IV
City Treasury Department (CTD) client to proceeds to CTD for or
for payment. payment. Officer of the Day
2.0 PAYMENT PROCESS
186
FEES TO PROCESSING
BE PAID TIME
2.2 Receive Official Receipt (OR), 2.2 Issue OR to the client and advise to fee matrix
photocopy the OR and Return to photocopy the original OR to submit
License Redemption Section to PSTMD License redemption
section.
3.0 VEHICLE RELEASING
3.1 Submit Original and Photocopy 3.1 Receive the original OR together with None 5 minutes PSTMD South
OR to assigned officer at the the OR Photocopy and encode. Metro Aide I
receiving counter. or
Issue a Release Order (RO) letter to
Officer of the Day
3.2 Receive the Release Order 3.2 the client for releasing of the
(RO) letter and proceed to the impounded vehicle, and advise the
impounding area. client to proceed to the impounding
area.
3.3 Submit Release Order to the 3.3 Receive and record the RO and None 2 minutes PSTMD South
assigned officer at the release the impounded vehicle to the Administrative Aide
impounding area. client or
Officer of the Day
3.4 Retrieve the impounded vehicle
Refer to
posted
TOTAL 15 minutes
violation
fee matrix
3 Contest of Traffic Violations (OUVR) and Other Complaints

Service for the contesting of traffic violation and complaints for the apprehended drivers/motorist with issued violation mention in OUVR ticket/s
as mandated by the Caloocan City Ordinance no. 185 amended by the City Ordinance 0391, series 2005.
187
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) –Administrative Division – Adjudication Board Section
WHO MAY AVAIL Traffic Violator being issued by a UOVR
1. Original Uniform Ordinance Violation Receipt (OUVR) Client
2. Complaint Form PSTMD Department
3. Evidences/witnesses (if necessary) Client
4. Notarized Affidavit of Loss (for lost OUVR) Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit original OUVR together 1.1 Receive and assess corresponding None 5 minutes PSTMD South
with the formal complaint letter to violations indicated in the OUVR Transportation Regulation
assigned officer at the receiving Officer II
counter at redemption license Or
window and request for contest of 1.2 Return back the original OUVR and None 5 minutes Officer of the Day
traffic violation. provide Complaint Form to the
apprehended violator. Advise to fill-
1.2 Receive and fill up the complaint up and proceed to the Adjudication
form and proceed to the board section.
adjudication board section.
2.0 ADJUDICATION
188
FEES TO PROCESSING
BE PAID TIME
2.1 Submit the original UOVR, 2.1 Receive, review and logbook the None 2 minutes PSTMD South
handwritten/computerized formal following documents and prepare Transportation Regulation
complaint letter and the provided for complainant interview. Officer II
complaint form to the adjudication Or
assigned officer and prepare for 2.2 Conduct initial interview and review 10 minutes Officer of the Day
interview. submitted evidences if provided by
the complainant.
2.2 Attend to initial interview and
submit evidences if required to 2.3 Schedule adjudication meeting and
support the claims. summon to complainant and
respondent upon verification and
evaluation of the client’s complaint.
2.4 Attend the scheduled adjudication 2.4 Conduct adjudication meeting None 20 minutes PSTMD South
meeting and present evidences or together with the complainant and Traffic Operations Officer I
witnesses to support the claim. responded and review the case or
files and supporting evidence or Officer of the Day
witnesses report.
2.5 Receive the Resolution Order 2.5 If the complaint is found valid, None 5 minutes PSTMD South
(RO) letter nullifying the UOVR Prepare a Resolution Order (RO) Traffic Operations Officer I
ticker and proceed to the letter to nullify the violation cited in or
redemption license section. the UOVR and submit to the Officer of the Day
complainant and advise to return to
redemption license section.
(In case that the complaint is
considered invalid, follow the
procedure of Service No. 1 or 2
accordingly)
3.0 RELEASING OF LICENSE/ IMPOUNDED VEHICLE
189
FEES TO PROCESSING
BE PAID TIME
3.1 Submit the resolution order letter 3.1 Receive and record the RO letter None 5 minutes PSTMD South
to the assigned officer at the and waived the UOVR fine fees. Metro Aide I
redemption license section. or
3.2 Release the driver license to the Officer of the Day
3.2 Retrieve the driver’s license. client.
If impounded vehicle, receive the If impounded vehicle, provide
release order letter and submit to release order letter to client to
assigned officer at the submit to Impounding section.
impounding section.
3.3 Received and record the release
3.3 Retrieve the impounded vehicle. order letter from client and release 3 minutes
the impounded vehicle.
4 Issuance of Non-Obstruction Clearance to Business

The Non-Obstruction clearance is issued to the owner of business establishment as mandated in Section 214 of City Ordinance 0386, series
of 2004, “REMOVAL OF OTHER OBSTRUCTION”.
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) – Business Obstruction Clearance Division
TRANSACTION
WHO MAY AVAIL Business Owners
190

1. Filled Application for Non-Obstruction Clearance Business Permits and Licensing Office (BPLO)
2. Business Registration (original and photocopy) Department of Trade and Industry (DTI) or Securities and Exchange
Commission (SEC)
3. Sanitary Permit (original and photocopy) City Health Department (CHD)
4. Official Receipt (original and photocopy) City Treasurer’s Department (CTD)
5. Community Tax Certificate (original and photocopy) City Treasurer’s Department (CTD)
6. Barangay Clearance (original and photocopy) Barangay
7. Sketch of the Area Client
8. Picture or façade of the establishment Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit all requirements to the 1.1 Receive, review and encode None 5 minutes PSTMD South
PSTMD assigned officer at the submitted requirements and Metro Aide I
receiving counter schedule an ocular inspection of Or
the establishment. Advise the client
Officer of the Day
for the date and time of ocular
inspection.
191
FEES TO PROCESSING
BE PAID TIME
2.2 Client to escort the inspector in 2.2 Conduct ocular inspection of the None 10 minutes PSTMD South
conducting ocular inspection on- establishment and assess Administrative Aide
site. compliance of the business and Or
recommend issuance of clearance. Inspector Officer
2.3 Inspector to return to PSTMD office
to prepare and encode the non-
obstruction clearance. Advise client 5 minutes PSTMD South
to return when clearance is ready Administrative Aide
for pick-up. Or
2.4 Officer to submit the clearance to Officer of the Day
PSTMD chief for signatory.
2.5 Receive, assess, approve and sign
the clearances and return back to 2 minutes PSTMD Chief
the appointed officer Or
2.6 Receive and encode the signed Officer-In-Charge
and approved clearances and 2 minutes
advise the applicant/client for
pickup via text message.
2 minutes
3.0 CLEARANCE RELEASING

3.1 Received the original copy of non- 3.1 Release the signed non-obstruction None 1 minute PSTMD South
obstruction clearance clearance to the applicant/client. Administrative Aide
Or
Officer of the Day
192
5 Issuance Mayor’s Permit

Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units in public
streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit as stated in the Caloocan City Ordinance No. 0185,
s. 1994, amended in City Ordinance No. 0391 s. 2005; and as stated in City Ordinance No. 386 s. 2004.
OFFICE OR DIVISION Public Safety and Traffic Management Department (PSTMD) – Tricycle and Pedicab Regulatory Office
TYPE OF G2C- Government to Citizen
TRANSACTION
WHO MAY AVAIL Private and Public Utility Tricycle and Pedicab Owners/Drivers
1. Official Receipt/ Certificate of Registration (photocopy) Client/ LTO
2. Barangay Clearance/ Certificate Barangay
3. Certificate of No Objection Tricycle Operators and Drivers Association (TODA)
4. Road Worthiness Clearance Tricycle and Pedicab Regulatory Services
5. Copy of old/ previous franchise (Renewal) Tricycle and Pedicab Regulatory Services
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete requirements for 1.1 Receive and check complete None 10 minutes PSTMD South
evaluation to the assigned officer requirements and endorse the Administrative Aide
at the receiving window. submitted documents to the record Or
section officer for record Officer of the Day
1.2 Receive and fill-up the application verification.
form and photocopy and notarize.
1.2 Once verified, submit application 2 minutes
form to the client/applicant to be
filled up and notarization.
193
FEES TO PROCESSING
BE PAID TIME
1.3 Submit the notarized application 1.3 Receive and file the notarized None 2 minutes PSTMD South
form to the assigned officer at application form together with the Administrative Aide
the receiving window submitted requirements. Or
1.4 Issue Order of Payment (OP) for Officer of the Day
1.4 Receive Order of Payment (OP) franchise application and advise to
and proceed to Treasury proceed to CTD for the payment.
Department (CTD) for payment
2.0 PAYMENT
2.2 Submit OP and fee amount to 2.2 Receive payment and OP and issue For 5 minutes CTD
the CTD assigned officer to the Official Receipt for: Tricycle: Cashier
receiving counter/window • Tricycle and/or, P 405.00 or
• Pedicab For Officer of the Day
• Supervision Fee if required Pedicab:
2.3 Receive issued Official Receipt P 330.00
(OR) and proceed back to TPRS
For
Office
Supervisi
on Fee:
P 580.00
2.4 Submit OR to TPRS assigned 2.3 Receive OR, prepare and print None 5 minutes PSTMD South
officer at the receiving counter Franchise and Mayor’s Permit and Administrative Aide III
issue identification card (ID) and Or
sticker. Advise applicant for time and Officer of the Day
date of pickup
194
FEES TO PROCESSING
BE PAID TIME
2.4 Endorse the application documents None 5 minutes PSTMD Chief
to the Department Chief/ OIC for Or
approval and signatory of Mayor’s Officer-In-Charge
permit.
2.5 PSTMD Chief/OIC to return the 2 minutes

signed Mayor’s Permit to the
appointed officer.
2.5 Received the signed Mayor’s Permit 5 minutes

for document compilation and
schedule delivery for all the compiled
documents from Monday to Friday to
deliver to Caloocan City Hall south
for Franchising permit.
PSTMD South
2.6 Compiled all application from
Monday-Friday and deliver the 4 days and 5 or
documents to the Tricycle hours Officer of the Day
Franchising Regulatory Board
(TFRB), Sanggunian Panlungsod
(SP) at Caloocan City Hall South for
Franchise approval.
3.0 FRANCHISE HEARING
195
FEES TO PROCESSING
BE PAID TIME
3.1 Receive and encode documents and None 1 day, 1 Hour Sanggunian Panglungsod
TFRB to conduct public hearing and and 40 minutes (SP)
councilor’s signatory of Application Tricycle Franchising
for Franchise for Tricycle or Pedicab. Regulatory Board (TFRB)
Sign and approve. (Refer to
Sanggunian Panlungsod Citizen’s
Charter Service No. 1) 15 minutes
3.2 Return signed Franchise permits to
the PSTMD appointed officer for
transmittal and Schedule delivery day
back to TPRS South office.
3.3 Travel and deliver back the signed 1 hour and 30
franchise permit documents to TPRS minutes PSTMD South
South Office Administrative Aide III
4.0 RELEASING OF PERMITS
4.1 Receive and encode the signed and 5 minutes TPRS South
approve Franchise Permits. Admin Aide
Sort and compile Franchise Permits Or
4.2 and Mayor’s permits and advise 5 minutes Officer of the Day
applicant/client for pickup via text
message.
4.1 Receive Franchise and Mayor’s 4.3 Release Franchise and Mayor’s 2 minutes
Permit. Permit to the applicant/client.
Tricycle: 6 working
P 405.00 days,
Pedicab: 1 hour
Annual
Fee:
P 580.00
196

CODE TYPE OF TRAFFIC OFFENSE/ VIOLATIONS PENALTY FEE (₱)
2 Disobedience to Traffic Control Signal (Articles III Section 13) 500
3 Disobedience to Sign (Articles IV Section 10) 500

4 Driving under the influence of Liquor or Drug (Articles XII Section 61) 2,500 + IMPOUNDMENT
6 Driving Tricycle on National Road (Articles XIV Section 76) 300 + IMPOUNDMENT
7 Driving without License (Articles XVIII Section 102 a) 1,000 + IMPOUNDMENT
8 Driving in Sandos/ Slippers while using mobile phone (Articles XVIII Section 102 e) 300
10 Discrimination of passengers/ Trip Cutting (Articles XIX Section 109) 1,000
12 Exceeding Gross Wt. Axle and wheel load (Overloading) (Articles XIV Section 76) 500
13 Failure to carry/ show/ surrender driver license (Articles XVIII Section 102 c) 1,000
14 Failure to carry/ show/ surrender OR/CR (Articles XVIII Section 102 d) 500
19 Improper use of horns, warning instrument (Articles XXI Section 123) 200
20 Violation of “Kabit System” (Articles XIX Section 107) 2,500 + RECOMMEND
CANCELLATION OF
FRANCHISE
22 Load not properly secured (Articles XVI Section 93) 500
23 Not giving way at intersections (Articles VI Section 10) 500
31 No Franchise/ CPC/ PA carried (Articles XIX Section 107) 500
33 No fare matrix displayed (Articles XIX Section 107 g) 500
36 No safety helmets for motorcyclist (Articles XXI Section 120) 500
37 Non use of seatbelts (Articles XXI Section 124) 250
39 Overloading of passengers (Bicycles & Tricycles) 300
197

41 Out of Route/ Line (PUB/PUJ) (Articles XXI Section 107 d) 3,000 + IMPOUNDMENT
44 Passenger Exceed (3 In front) (Articles XX Section 114) 500
45 Obstructing roads by motor vehicle , Vendors, Stalled vehicles (Articles XVIII Section 125) 500
47 Parking or waiting in prohibited places (Articles X Section 45) 500
51 Parking Infront of residential/ Commercial establishment (Articles X Section 51) 500
55 Reckless driving (Articles XII Section 60) 1,000 + SEMINAR
60 Street diggings or road closure without permit (Articles XXI Section 126) 1,000
61 Operating motor vehicle with student driver’s permit (Articles XXI Section 103) 1,000
65 Unregistered motor vehicle (Articles V Section 23) 1,000 + IMPOUNDMEMNT
66 Use, posting or display of fake/ unauthorized ID’s Sticker (Articles XVIII Section 104) 1,000
71 Illegal terminal (Articles X Section 44) 1,000
75 Violation of one (1) way street (Articles IV Section 11) 500
76 Violation of “No Entry” Sign (Articles IV Section 11) 500
83 Violation of “No U-TURN” Sign (Articles IV Section 11) 500
86 Unauthorized Counter-Flow (Articles IV Section 11) 2,000
87 Violation of Loading/ Unloading Zones (Articles X Section 52) 750
94 Use of number plates (No Plate, Front Plate, Rear Plate) (Articles XXIV Section 142) 1,000
99 Smoke Belching (Articles XXV Section 147 c) 1st – 1,000/ 2nd – 3,000/ 3rd –
5,000
100 License Registration (Articles XVIII Section 102 b) 500
109 Use of Sidewalk for storage of construction material (Articles XXI Section 128) 2,000
198

132 Out of route, terminals and are of the operation (Tricycles & Pedicabs) (Articles XIX Section 107 500 + IMPOUNDMENT
e)
133 Arrogance/ Discourtesy 500
136 Colorum/ No MP (Tricycle & Pedicabs) (Articles XIX Section 107 a) 1,000 + IMPOUNDMENT
141 Non-compliance for securing special permits for pay parking areas, public garage & PUV 5,000 + CLOSURE ORDER
terminals
142 Violation for storage, flammable, combustible or explosive substance 5,000 + CLOSURE ORDER
143 Non-compliance of securing permit in transporting flammable / Explosive substance 2,000
469 Truck ban (Articles XVII Section 98) 1ST – 1,500/ 2ND – 2,500/ 3RD
– 3,500
139 No sticker (Delivery Van Tax Sticker) 1,500
644 Open Muffler (Articles XV Section 88) 5,000 – SUBSEQUENT
OFFENSE
UVVRP Number coding (Articles XXIV Section 141) 300
89 Involving Accident (Articles XIII Section 62) 2,500
199

− Client’s name
How feedbacks are processed? ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
● Feedbacks requiring answers are forwarded to the office/ department and required to respond within
or formal letter.
How to file complaints? ● Write the complaint on the Feedback Form available in the office and drop in the designated
− Client’s name
− Incident
− Evidence
How complaints are processed? ● The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All
complainant.
200
−
− dpstm@caloocancity.gov.ph
● Office Address:
− Public Safety and Traffic Management Department (PSTMD)
6th Floor 8th Avenue 8th street Caloocan City Hall Building Caloocan City
Contact Information of ARTA, ● Anti-Red Tape Authority:

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
201
TAXES AND FEES
202
CITY ASSESSMENT DEPARTMENT
203
1 Issuance of New Tax Declaration (Transfer of Ownership for Taxation Purposes)

Issuance of a new Tax Declaration to transfer real property taxation to the new property owner after registration of the real property in the
Caloocan City Registrar of Deeds. It is categorized into three (3) classifications – simple, complex, and highly technical.
OFFICE OR DIVISION City Assessment Department (CAD)

CLASSIFICATION Simple: Real property unit has been the subject of a transaction within the preceding six (6) months. Ocular
inspection is not required.
Complex: Ocular inspection is required.
Highly Technical: Property is subject of court litigation; when there is multiple ownership; voluminous
documents are involved. Ocular inspection is required.
TYPE OF TRANSACTION G2C - Government to Citizen G2G - Government to Government G2B - Government to Business
WHO MAY AVAIL All
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
(Same for all categories)
16 Certified True Copy of Title Registry of Deeds
17 Photocopy of any document of transfer of ownership Client (Seller, Buyer, Donor, Donee, Heirs, Assignor, etc.)
18 Tax Clearance or copy of latest Real Property Tax Receipt City Treasury Department
19 Certified copy of Transfer Tax Receipt City Treasury Department
20 Certificate Authorizing Registration – Blue copy Bureau of Internal Revenue
21 Tax Declaration (Previous owner) Client; City Assessment Department
22 Photocopy of approved subdivision plan Land Registration Authority
23 Photocopy of Mayor’s Permit Business Permits and Licensing Department
24 Certified copy of Business Tax Receipt City Treasury Department
25 Photo and sketch of property Client
26 Any valid government-issued identification card Government agencies issuing identification cards
27 Photocopy of Special Power of Attorney or Authorization Letter Client
204
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF REQUEST
1.1 Submit all required documents at a. Receive and Check the accuracy None 10 minutes Tax Mapping Aide (1)
Window 31 or Window 32 and completeness of documents (In Or
case of non-compliance, advise Officer of the Day
client to submit necessary
requirements via e-mail at
cityassessor@caloocancity.gov.ph)
b. Attach Routing Slip (RS on the
1.2 Receive Routing Slip documents
c. Provide RS and inform client of
applicable processing period
d. Endorse documents to assigned
appraiser
2.0 PROCESSING
2.1 Wait for tax declaration to be 2.1 (Simple) Receive the documents None 3 hours (South) (South)
processed and prepare Field Appraisal and Local Assessment
Assessment Sheet (FAAS) Operations Officer IV (1)
Local Assessment
Operations Officer III (1)
Local Assessment
Operations Officer II (2)
Local Assessment
Operations Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
(Complex) Receive the documents, 2 Days (South)
conduct ocular inspection and 4 Days (North) (Field Verifiers)
prepare Field Appraisal and Tax Mapper II (1)
Assessment Sheet (FAAS) Local Assessment
205
FEES TO PROCESSING
BE PAID TIME
Assessment Clerk I (1)
Administrative Aide III (2)
(Highly Technical) Receive the Administrative Aide II (1)
documents, conduct ocular Administrative Aide I (1)
Metro Aide I (3)
inspection and prepare Field 8 Days (South)
Officer of the day
Appraisal and Assessment Sheet 11 Days
(FAAS) (North) (North)
Local Assessment
Operations Officer IV (1)
Tax Mapper I (1)
(Field Verifiers)
Assessment Clerk II (1)
Tax Mapping Aide (1)
Officer of the day
2.2 Assign Property Identification None 5 minutes Local Assessment
Number (PIN) Operations Officer II (2)
Local Assessment
2.3 Endorse documents and FAAS to Operations Officer I (1)
Taxmapper II (2)
Assessment Division
Administrative Aide II (1)
Administrative Aide I (1)
Metro Aide I (3)
2.4 Record FAAS and attachments in None 15 minutes Local Assessment
the logbook Operations Officer IV
2.5 Review and affix initials on FAAS Local Assessment
206
FEES TO PROCESSING
BE PAID TIME
2.6 Forward to Action Officer
2.7 Affix initials on FAAS None 5 minutes Action Officer
2.8 Forward to OIC City Assessor
2.9 Approve FAAS None 5 minutes OIC City Assessor
2.10 Forward to Assessment Division
2.11 Record approved FAAS in the None 5 minutes Local Assessment
logbook and forward to encoder Operations Officer II (1)
2.12 Encode approved FAAS None 15 minutes Computer Maintenance

2.13 Print Tax Declaration Technologist I (1)
2.14 Forward to Local Assessment Administrative Asst. VI (1)
Assessment Clerk III (2)
Operations Officer II Administrative Asst. II (1)
2.15 Review entries in the Tax None 10 minutes Local Assessment
Declaration Operations Officer II
2.16 Endorse Tax Declaration to
assigned appraiser
2.17 Sign on the Tax Declaration None 5 minutes Local Assessment
2.18 Endorse Tax Declaration to OIC Operations Officer IV (2)
City Assessor Local Assessment
Local Assessment
Local Assessment
Operations Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
Tax Mapper I (1)
2.19 Sign the Tax Declaration None 5 minutes OIC City Assessor
2.20 Forward to Releasing
207
FEES TO PROCESSING
BE PAID TIME
3.0 RELEASING
3.1 Receive Owner’s copy of Tax 3.1 Release owner’s copy of Tax None 10 minutes Tax Mapping Aide (1)
Declaration Declaration (Windows 31 to 33) Officer of the Day
*Unclaimed Tax Declaration will

be mailed to owner’s address on
record after 30 days.
TOTAL (Simple) None 4 hours & 30
minutes
TOTAL (Complex) None (South) – 2
days, 1 hour &
30 minutes
(North) – 4
days, 1 hour &
30 minutes
TOTAL (Highly Technical) None (South) – 8
days, 1 hour &
30 minutes
(North) – 11
days, 1 hour &
30 minutes
208
2 Issuance of New Tax Declaration (Consolidation and/or Segregation of Property)

This service pertains to the issuance of a new Tax Declaration when a real property unit is consolidated and/or segregated.

CLASSIFICATION Complex (7 Working Days) Ocular inspection is required.
WHO MAY AVAIL Registered owner and/or new property owner
Same as Checklist for Service #1 EXCEPT Mayor’s Permit
AGENCY ACTIONS (SAME AS PERSON RESPONSIBLE (SAME AS
CLIENT STEPS (SAME AS FEES TO PROCESSING
SERVICE #1: COMPLEX SERVICE #1: COMPLEX
SERVICE #1) BE PAID TIME
TRANSACTION) TRANSACTION)
TOTAL None (South) – 2

days, 1
hour & 30
minutes
(North) – 4
days, 1
hour & 30
minutes
209
3 Issuance of Tax Declaration of Undeclared Property

This service applies when a real property is declared for the first time.
WHO MAY AVAIL Registered owner and/or new property owner
1. Building
Photocopy of Building Plan Client
Photocopy of Building Permit Client
Tax Declaration of Land Client; City Assessment Department
2. Machinery
Notarized Sworn Statement of True Value of Machinery City Assessment Department (To be accomplished by client)
3. Photocopy of Tax Clearance or latest Real Property Tax Receipt City Treasury Department
4. Tax Declaration of Land and Building Client; City Assessment Department
5. Any valid government-issued identification card Government agencies issuing identification cards
6. Photocopy of Special Power of Attorney or Authorization Letter Client
AGENCY ACTIONS (SAME AS PERSON RESPONSIBLE
CLIENT STEPS (SAME AS FEES TO PROCESSING
SERVICE #1: COMPLEX (SAME AS SERVICE #1:
SERVICE #1) BE PAID TIME
TRANSACTION) COMPLEX TRANSACTION)
(South) – 2
days, 1 hour &
30 minutes
TOTAL None
(North) – 4
days, 1 hour &
30 minutes
210
4 Cancellation of Assessment Record

This service involves the cancellation of record in the Tax Map Control Roll, as well as computer data in the Real Property Tax
Administration System, of buildings and/or machineries that no longer exist.
WHO MAY AVAIL Registered owner or new property owner
1. Letter addressed to the City Assessor or Officer-In-Charge Client
2. Tax Declaration of Land and Building, or Machinery Client; City Assessment Department
3. Photocopy of Tax Clearance or copy of latest Real Property City Treasury Department
Tax Receipt
4. Barangay Certification attesting that subject lot is vacant Barangay (where the subject property is located)
5. Photocopy of Demolition Permit Office of the City Building Official
6. Photo and sketch of property Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit letter requesting 1.1 Review and Check the accuracy and None 10 minutes Tax Mapping Aide (1)
cancellation and required completeness of documents (In case of Administrative Aide IV (1)
documents at Window 34 non-compliance, advise client to submit
necessary requirements personally or via
e-mail at
1.2 Receive duplicate copy of letter 1.2 Receive letter with attachments
with stamp of receipt 1.3 Give duplicate copy and inform client
of processing period
211
FEES TO PROCESSING
BE PAID TIME
1.4 Record documents in the logbook
1.5 Endorse to OIC City Assessor
2.0 PROCESSING
2.1 Wait for the process to be 2.1 Endorse to assigned appraiser None 5 minutes OIC City Assessor
completed, and issuance of Notice
of Cancellation
2.2 Conduct ocular inspection None 2 days (South)

Local Assessment Operations
Officer IV (1)
Officer III (1)
Officer II (2)
Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
(Field Verifiers)
Tax Mapper II (1)
Officer II (1)
Metro Aide I (3)
Officer of the day
(North)
4 days
212
FEES TO PROCESSING
BE PAID TIME
Officer IV (1)
Tax Mapper I (1)
(Field Verifiers)
Officer of the Day
2.3 Prepare Inspection Report and None 25 minutes
Notice of Cancellation Same as Step 2.2
2.4 Endorse documents to Taxmapping
Division
2.5 Assign Cancellation Number None 10 minutes Local Assessment Operations
2.6 Update record in Tax Map Control Officer II (2)
Roll (TMCR)
Officer I (1)
2.7 Record and refer to Assessment Taxmapper II (2)
Division Assessment Clerk I (1)
Metro Aide I (2)
2.8 Review Inspection Report and None 5 minutes Local Assessment Operations
Notice of Cancellation Officer IV (1)
2.9 Forward to Action Officer
Officer III (1)
2.10 Affix initials on Notice of None 5 minutes Action Officer
Cancellation
213
FEES TO PROCESSING
BE PAID TIME
2.12 Approve Notice of Cancellation None 5 minutes OIC City Assessor
2.13 Forward to Assessment Division
2.14 Record approved Notice of None 5 minutes Assessment Clerk I (1)
Cancellation and refer to encoder Administrative Aide III (2)
Metro Aide I (2)
2.15 Encode annotation of cancellation None 15 minutes Computer Maintenance
and footnote action taken on letter Technologist I (1)
request Administrative Asst. VI (1)
2.16 Endorse to OIC City Assessor Administrative Asst. II (1)
2.17 Sign Notice of Cancellation None 5 minutes OIC City Assessor
3.0 RELEASING
3.1 Receive Owner’s copy of Notice of 3.1 Release owner’s copy of Notice of None 10 minutes Tax Mapping Aide (1)
Cancellation Cancellation (Windows 31 to 33) Officer of the Day
*Unclaimed Notice of Cancellation

will be mailed to owner’s address
on record after 30 days.
days, 1 hour &
40 minutes
(North) – 4
days, 1 hour &
40 minutes
214
5 Issuance of New Tax declaration (Re-Classification or Re-Assessment of Property)

This service is intended to verify and re-determine the assessed value of a real property unit.
Office or Division City Assessment Department (CAD)
Classification Complex (7 Working Days) Ocular inspection is required.
Type of Transaction G2C - Government to Citizen G2G - Government to Government G2B - Government to Business
Who may avail Registered owner or new property owner
Same as Checklist for Service #5 EXCEPT Barangay
Certificate and Demolition Permit
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS TIME
PERSON RESPONSIBLE
BE PAID
1.1 Submit letter requesting 1.1 Review and Check the accuracy None 10 minutes Tax Mapping Aide (1)
reclassification or reassessment and completeness of documents (In Administrative Aide IV (1)
and required documents at case of non-compliance, advise
Window 34 client to submit necessary
requirements personally or via e-
mail at
1.2 Receive letter with attachments
1.2 Receive duplicate copy of letter 1.3 Give duplicate copy and inform
with stamp of receipt client of processing period
1.4 Record documents in the
logbook
2.0 PROCESSING
2.1 Wait for tax declaration to be 2.1 Endorse to assigned appraiser None 5 minutes OIC City Assessor
processed

215
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.3 Prepare Inspection Report and Local Assessment Operations
Field Appraisal and Officer IV (1)
Assessment Sheet (FAAS) Local Assessment Operations
Forward documents to Officer III (1)
2.4 Taxmapping Division
Officer II (2)
Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
(Field Verifiers)
Tax Mapper II (1)
Officer II (1)
Metro Aide I (3)
Officer of the day
4 days (North)
Officer IV (1)
Tax Mapper I (1)
(Field Verifiers)
Officer of the day
2.5 Update record in Tax Map None 5 minutes Local Assessment Operations
Control Roll (TMCR) Officer II (2)
216
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.6 Record in the logbook and Local Assessment Operations
refer to Assessment Division Officer I (1)
Taxmapper II (2)
Metro Aide I (2)
2.7 Review and initial on FAAS None 10 minutes Local Assessment Operations
2.8 Forward to Action Officer Officer IV (1) Local Assessment
2.12 Forward to Assessment
Division
2.13 Record approved FAAS and None 5 minutes Local Assessment Operations
refer to encoder Officer II (1)
2.14 Encode approved FAAS None 15 minutes Computer Maintenance Technologist
I (1)
2.15 Print Tax Declaration Administrative Asst. VI (1)
Administrative Asst. II (1)
2.16 Forward to Local Assessment
Operations Officer II
2.17 Review entries in Tax None 10 minutes Local Assessment Operations
Declaration Officer II (1)
2.18 Endorse to assigned
appraiser
2.19 Sign on the Tax Declaration None 5 minutes Local Assessment Operations
Officer IV (2)
217
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
Officer III (1)
Officer II (2)
Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
Tax Mapper I (1)

3.0 RELEASING
Declaration Declaration (Windows 31 to Officer of the Day
33)
days, 1
hour & 30
minutes
(North) – 4
days, 1
hour & 30
minutes
218
6 Issuance of New Tax Declaration (Segregation from National Housing Authority)

This service involves the individualization of tax declaration of lot parcels awarded by the National Housing Authority to its qualified
beneficiaries, or their heirs and assigns.
WHO MAY AVAIL Qualified NHA beneficiaries or their heirs and assigns
1. Certified True Copy of Title Register of Deeds
2. Certified True Copy of Technical Description National Housing Authority
3. Photocopy of Certificate of Award Client; National Housing Authority
4. Photocopy of Deed of Sale Client; National Housing Authority
5. Photo and sketch of property Client
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.1 Submit all required documents 1.1 Review and Check the accuracy and None 10 minutes Tax Mapping Aide (1)
at Window 31 or Window 32 completeness of documents (In case of Officer of the Day
non-compliance, advise client to submit
necessary requirements personally or
via e-mail at
1.2 Attach Routing Slip (RS)
1.3 Give Routing Slip and inform client of
processing period
1.4 Record documents in the logbook
1.5 Endorse to Taxmapping Division
219
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.0 PROCESSING
2.1 Wait for Tax Declaration to be 2.1 Assign new Property Identification None 5 minutes Local Assessment Operations
processed Number (PIN) Officer II (2)
2.2 Record in the logbook and refer to Local Assessment Operations
assigned appraiser Officer I (1)
Taxmapper II (2)
Metro Aide I (2)

2.4 Prepare Field Appraisal and Local Assessment Operations
Assessment Sheet (FAAS) Officer IV (1)
2.5 Forward FAAS and attachments to Local Assessment Operations
Officer III (1)
Taxmapping Division
Officer II (2)
Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
(Field Verifiers)
Tax Mapper II (1)
Officer II (1)
Metro Aide I (3)
220
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
Officer of the day
4 days (North)
Officer IV (1)
Tax Mapper I (1)
(Field Verifiers)
Officer of the day
2.6 Update record in Tax Map Control None 5 minutes Local Assessment Operations
Roll (TMCR) Officer II (2)
2.7 Record in the logbook and forward Local Assessment Operations
to Assessment Division Officer I (1)
Taxmapper II (2)
Metro Aide I (2)
2.8 Review and initial on the FAAS None 5 minutes Local Assessment Operations
2.9 Forward to Action Officer Officer IV (1)
Officer III (1)
2.13 Forward to Local Assessment
Operations Officer II
221
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.14 Record approved FAAS and refer None 5 minutes Local Assessment Operations
to encoder Officer II (1)
2.15 Encode approved FAAS None 15 minutes Computer Maintenance
2.16 Print Tax Declaration Technologist I (1)
2.17 Forward to Local Assessment Administrative Asst. VI (1)
Operations Officer II Assessment Clerk III (2)
2.18 Review entries in the Tax None 10 minutes Local Assessment Operations
Declaration Officer II (1)
2.19 Endorse Tax Declaration to
assigned appraiser
2.20 Sign on the Tax Declaration None 5 minutes Local Assessment Operations
2.21 Endorse Tax Declaration to OIC Officer IV (2)
City Assessor Local Assessment Operations
Officer III (1)
Officer II (2)
Officer I (1)
Tax Mapper IV (1)
Tax Mapper II (1)
Tax Mapper I (1)
3.0 RELEASING
Declaration Declaration (Windows 31 to 33) Officer of the Day

222
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
days, 1
hour & 25
minutes
(North) – 4
days, 1
hour & 25
minutes
7 Issuance of Certified Copy of Tax Declaration

A certified true copy of Tax Declaration is a document required by the Bureau of Internal Revenue and Registrar of Deeds for the transfer of
real property ownership. It is also requested by government agencies such as Pag-IBIG Fund, government and private banks, credit and
financial institutions, the courts, and rarely, by foreign embassies. Lastly, certified true copy of Tax Declaration is requested for personal file
and reference.
The issuance of a certified true copy of Tax Declaration in Caloocan City is considered a privileged service because not everyone is permitted
to secure one. This is in view of R.A. 10173, otherwise known as the Data Privacy Act of 2012, and specific instructions contained in a
Memorandum dated 05 August 2019 of the OIC – City Assessor which states that “certified true copies of Tax Declarations can only be issued
upon the request of the registered owner/s or his/her duly authorized representative/s, and upon payment of the required fees.”

WHO MAY AVAIL Registered property owner or authorized representative
1. Photocopy of any notarized document of transfer Client (Seller, Buyer, Donor, Donee, Heirs, Assigns, etc.)
2. Photocopy of Title Client
3. Secretary’s Certificate or General Information Sheet Securities and Exchange Commission; Company/Corporation
223

6. Affidavit of discrepancy in name, if any Client
7. Proof of filiation or Affidavit of Kinship Client
8. Accomplished Request Form Window 35 to Window 37 (To be filled out by Client)
9. Official Receipt City Treasury Department
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished None 15 minutes (South)
requirements to personnel on duty Request Form and Check the accuracy Assessment Clerk III (1)
(South) Windows 35 to 37 and completeness of documents (In case Taxmapping Aide (1)
(North) Receiving Desk of non-compliance, advise client to Officer of the day
submit necessary requirements
personally, thru FB Page: City (North)
Assessment Department – Caloocan City Administrative Assistant I (1)
or via e-mail at Officer of the day
1.2 Receive Order of Payment 1.2 Issue Order of Payment

2.0 PAYMENT
2.1 Pay the Certification fee 2.1 Receive corresponding fee Registered 5 minutes City Treasury Department
(South) – Windows 17-20 Owner – (South: Windows 17-20)
(North) – Windows 9-11 P50.00 (North: Windows 9-11)
Represent
2.2 Receive Official Receipt (OR) 2.2 Issue Official Receipt (OR) ative –
P100.00
2.3 Submit Official Receipt (OR) to the 2.3 Receive Official Receipt and attach None 1 minute Same as in Step 1
personnel on duty to request and attachments
(South) Windows 35 to 37
(North) Receiving Desk
3.0 PROCESSING
224
FEES TO PROCESSING
BE PAID TIME
3.1 Wait for Certified Copy of Tax 3.1 Verify and print copy of Tax None 4 minutes Same as in Step 1
Declaration to be processed Declaration from previous real
property tax system
3.2 Forward all documents to assigned

personnel
3.3 Verify and print Certified Copy of Tax None 10 minutes (South)
Declaration from Real Property Tax Computer Maint Tech I (1)
Administration System (RPTAS) Administrative Asst. VI (1)
3.4 Review and affix initials on the
Certified Copy of Tax Declaration
3.5 Forward to authorized signatory (North)

Administrative Assistant I (1)
3.6 Sign the Certified Copy of Tax None 5 minutes (South)
Declaration Supervising Administrative
Officer (1)
3.7 Forward to Releasing Administrative Officer I (1)
(North)
Officer IV (1)
Tax Mapper I (1)
4.0 RELEASING OF DOCUMENT
4.1 Receive Certified Copy of Tax 4.1 Release Certified Copy of Tax None 5 minutes Same as in Step 1
Declaration Declaration
4.2 File the Request Form with
supporting documents
225
FEES TO PROCESSING
BE PAID TIME
TOTAL Registere 45 minutes
d Owner –
P50.00
Represent
ative –
P100.00
8 Issuance of Certification of Ownership or Property Holdings

9 Issuance of Certification of No Land Holdings (Improvement Only)

CLIENT STEPS AGENCY ACTIONS (SAME AS FEES TO PROCESSING PERSON RESPONSIBLE
(SAME AS SERVICE #7) SERVICE #7: SIMPLE TRANSACTION) BE PAID TIME (SAME AS SERVICE #7)
P50.00
TOTAL per 45 minutes
property
226
10 Issuance of Certification of Non-Ownership or No Property Holdings

This certification is usually issued to support requests for medical assistance, and free or discounted hospitalization bills; or for other legal
purposes.

3. Certificate of Indigence Chairperson of Barangay where client resides
*This requirement may be waived if the requesting party can
present a Certificate of Indigence
CLIENT STEPS AGENCY ACTIONS (SAME AS FEES TO PROCESSING PERSON RESPONSIBLE
(SAME AS SERVICE #7) SERVICE #7: SIMPLE TRANSACTION) BE PAID TIME (SAME AS SERVICE #7)
P50.00 per
TOTAL individual
35 minutes
11 Issuance of Certification of No Improvement

This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for
registration of real property with the Registrar of Deeds.

227

1. Photocopy of any notarized document of transfer Client (Seller, Buyer, Donor, Donee, Heirs, Assignor, etc.)
2. Affidavit of No Improvement Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished Request None 15 minutes (South)
requirements to personnel on duty Form and Check the accuracy and Assessment Clerk III (1)
(South) Windows 35 to 37 completeness of documents (In case of Taxmapping Aide (1)
(North) Receiving Desk non-compliance, advise client to submit Officer of the day
necessary requirements personally, thru
FB Page: City Assessment Department – (North)
Caloocan City or via e-mail at Administrative Assistant I (1)
cityassessor@caloocancity.gov.ph) Officer of the day
1.2 Issue Order of Payment

Receive Order of Payment
1.2
2.0 PAYMENT
2.1 Pay the Certification fee 2.1 Receive corresponding fee P50.00 5 minutes City Treasury Department
(South) – Windows 17-20 per (South: Windows 17-20)
(North) – Windows 9-11 property (North: Windows 9-11)
2.2 Receive Official Receipt (OR) 2.2 Issue Official Receipt (OR)
228
FEES TO PROCESSING
BE PAID TIME
2.3 Submit Official Receipt (OR) to the 2.3 Receive Official Receipt and attach None 1 minute Same as in Step 1
personnel on duty to request and attachments
(South) Windows 35 to 37
(North) Receiving Desk
3.0 PROCESSING
3.1 Wait for Certification to be 3.1 Verify property, if any, in the previous None 4 minutes Same as in Step 1
processed real property tax system
3.2 Forward all documents to assigned

personnel
3.3 Verify property in the Real Property None 10 minutes (South)
Tax Administration System (RPTAS) Computer Maint Tech I (1)
Administrative Asst. VI (1)
3.4 If there is no improvement (structure) Assessment Clerk III (2)
registered in the system, print Administrative Asst. II (1)
Certification of No Improvement Assessment Clerk II (1)
3.5 Review and affix initials on the
Certification (North)
Administrative Assistant I (1)
3.6 Forward Certification to authorized
signatory
3.7 Sign the Certification None 5 minutes (South)
Supervising Administrative
3.8 Forward to Releasing Officer (1)
Administrative Officer I (1)
(North)
Officer IV (1)
Tax Mapper I (1)
229
FEES TO PROCESSING
BE PAID TIME
4.1 Receive Certification of No 4.1 Release Certification of No None 5 minutes Same as in Step 1
Improvement Improvement
P50.00
property
12 Issuance of Certification of Prevailing or Previous Assessment

This certification is usually issued to comply with the Bureau of Internal Revenue and Registrar of Deeds requirements, legal purposes, and
for personal file and reference.

WHO MAY AVAIL Registered property owner, heirs, or authorized representative
1. Photocopy of Tax Declaration Client
230
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished Request None 10 minutes Assessment Clerk III (1)
requirements at Windows 35 to 37 Form and Check the accuracy and Taxmapping Aide (1)
completeness of documents (In case of Officer of the day
FB Page: City Assessment Department –
Caloocan City or via e-mail at
1.2 Refer to Administrative Aide IV

2.0 RECORDS VERIFICATION
2.1 Wait for record to be verified 2.1 Verify the submitted copy of Tax None 1 hour Administrative Aide IV (1)
Declaration for tie-up and Officer of the day
reconciliation to existing office
records
3.0 PAYMENT
at Windows 17-20 per Windows 17-20
property
3.3 Submit Official Receipt (OR) at 3.3 Receive Official Receipt and attach None 1 minute Same as in Step 1
Windows 35 to 37 to request and attachments
3.4 Endorse to assigned personnel
4.0 PROCESSING
4.1 Wait for Certification to be 4.1 Encode and print the Certification None 4 minutes Assessment Clerk III (1)
processed 4.2 Review and affix initials Assessment Clerk II (1)
4.3 Forward to authorized signatory
231
FEES TO PROCESSING
BE PAID TIME
4.4 Sign the Certification None 5 minutes (South)
4.5 Forward to Releasing Supervising Administrative
Officer (1)
Administrative Officer I (1)
5.1 Receive Certification of Prevailing 5.1 Release Certification of Prevailing or None 5 minutes Same as in Step 1
or Previous Assessment Previous Assessment
P50.00
1 hour & 30
TOTAL per
minutes
property
13 Issuance of Certified Copy of B-Series Property Record

This certification is a supporting document to transfer property ownership with the Bureau of Internal Revenue; and application for
registration of real property with the Registrar of Deeds.

Who may avail Registered property owner, heirs, or authorized representative
Same as Checklist for Service #7
232
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished Request None 10 minutes Assessment Clerk III (1)
requirements at Windows 35 to 37 Form and Check the accuracy and Taxmapping Aide (1)
completeness of documents (In case of Officer of the day
1.2 Refer to Administrative Aide IV

2.1 Wait for record to be verified 2.1 Verify the submitted copy of Tax None 1 hour Administrative Aide IV (1)
Declaration for tie-up and Officer of the day
reconciliation to existing office
records
3.0 PAYMENT
at Windows 17-20 per Windows 17-20
property
None 1 minute Assessment Clerk III (1)
3.3 Submit Official Receipt (OR) at 3.3 Receive Official Receipt and attach Taxmapping Aide (1)
Windows 35 to 37 to request and attachments Officer of the day
3.4 Endorse to assigned personnel
233
FEES TO PROCESSING
BE PAID TIME
4.0 PROCESSING
4.1 Wait for certified copy of B-Series 4.1 Photocopy and affix initials on None 4 minutes Administrative Aide IV (1)
property record requested B-Series property record Officer of the day
4.2 Certify the photocopy of B-Series None 5 minutes Supervising Administrative

property record Officer (1)
4.3 Forward to Releasing Administrative Officer I (1)

5.1 Receive Certified copy of B-Series 5.1 Release the Certified copy of B- None 5 minutes Same as in Step 1
property record at Windows 35 to Series property record
37 5.2 File the Request Form with
TOTAL P50.00 1 hour & 30
per minutes
property
14 Issuance of Certification of Property Within or Outside Territorial Jurisdiction

15 Issuance of Certification of Adjoining Lots

234

3. Location Plan Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished Request None 10 minutes Assessment Clerk I (1)
requirements to personnel on Form and Check the accuracy and Administrative Aide III (2)
duty at Windows 29 to 30 completeness of documents (In case of Administrative Aide II (1)
non-compliance, advise client to submit Administrative Aide I (1)
necessary requirements personally, thru Metro Aide I (3)

2.1 Wait for record to be verified 2.1 Verify the submitted documents for None 1 hour Same as in Step 1
tie-up and reconciliation to existing
tax map records
2.2 Endorse verified documents to
Assessment Records Division
2.2 Receive Order of Payment 2.3 Issue Order of Payment 1 minute Assessment Clerk II (1)
3.0 PAYMENT
3.1 Pay the Certification fee at 3.1 Receive corresponding fee P50.00 5 minutes City Treasury Department
Windows 17-20 (Windows 17-20)
235
FEES TO PROCESSING
BE PAID TIME
per
3.2 Receive Official Receipt (OR) 3.2 Issue Official Receipt (OR) property
3.3 Submit Official Receipt (OR) at 3.3 Receive Official Receipt and attach None 1 minute Assessment Clerk III (1)
Windows 35 to 37 to request and attachments Taxmapping Aide (1)
3.4 Forward to assigned personnel Officer of the Day
4.0 PROCESSING
4.1 Wait for Certification to be 4.1 Encode and print Certification None 10 minutes Assessment Clerk III (1)
processed 4.2 Review and affix initials Assessment Clerk II (1)
4.4 Sign the Certification None 5 minutes Tax Mapper IV (1)
4.5 Forward to Releasing Tax Mapper II (2)

5.1 Receive Certification at 5.1 Release Certification None 5 minutes Same as in Step 3
Windows 35 to 37 5.2 File the Request Form with
P50.00
1 hour & 37
TOTAL per
minutes
property
16 Issuance of Certified Copy of Tax Map

Who may avail Registered property owner or authorized representative
236

3. Photocopy of Technical Description Client
5. Photocopy of Special Power of Attorney or Authorization Letter
Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Form and 1.1 Receive duly accomplished Request None 10 minutes Assessment Clerk I (1)
requirements to personnel on duty Form and Check the accuracy and Administrative Aide III (2)
at Windows 29 to 30 completeness of documents (In case of Administrative Aide II (1)
non-compliance, advise client to submit Administrative Aide I (1)
necessary requirements personally, thru Metro Aide I (3)
1.2 Verify documents in the tax maps
1.3 Issue Order of Payment
1.2 Receive Order of Payment

2.0 PAYMENT
2.1 Pay the document fee at 2.1 Receive corresponding fee P150.00 5 minutes City Treasury Department
Windows 17-20 per (Windows 17-20)
property
237
FEES TO PROCESSING
BE PAID TIME
2.3 Submit Official Receipt to 2.3 Receive Official Receipt and attach None 1 minute Same as in Step 1
personnel-on-duty at Windows 29- to request and attachments
30
3.0 PROCESSING
3.1 Wait for Certification to be 3.1 Print and mark the requested tax None 4 minutes Local Assessment Operations
processed map Officer I (1)
Metro Aide I (1)
3.2 Affix initials on the copy Officer of the Day

None 2 minutes Tax Mapper IV
3.4 Sign the Certification Tax Mapper II (2)

4.1 Receive Certified Copy of Tax 4.1 Release Certified Copy of Tax Map None 2 minutes Same as in Step 1
Map at Windows 29-30
P50.00
property

information:
− Client’s name
238

processed Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned
How to file complaints • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
− Client’s name
− Incident
− Evidence
• *Please note that we do not entertain anonymous complaints unless there is evidence of obvious truth to the
allegation.
processed are forwarded to concerned office/ department personnel for a written explanation to be submitted within
239

− 5336-5606 / 8288-8811 local 2210, 2213, 2246
− city assessor@caloocancity.gov.ph/ caloocancityassessorsoffice@gmail.com/
• Facebook Page:
− City Assessment Department-Caloocan City
• Office Address:
− City Assessment Department, Ground Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,
East Grace Park, Caloocan City 1403
ARTA, PCC, and CCB − complaints@arta.gov.ph / 8888 / 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621 / pcc@malacanang.gov.ph
− 0908-8816565 (text) / 1-6565 (call) / www.contactcenterngbayan.gov.ph
240
241
1 Assessment/ Billing and Collection of Annual Real Property Tax (RPT)

Performing proper computation and billing of Real Property Taxes prior to its actual payment.
Real Property Tax Payments are collected and validated through issuance of Computerized Official Receipts.
OFFICE OR DIVISION City Treasury Department (CTD) – 1st floor, RPT Division
TYPE OF TRANSACTION G2C – Government to Citizens G2B – Government to Business G2G – Government to Government
WHO MAY AVAIL Owners of Real Properties within the City of Caloocan City
Original or Photocopy of the following documents:
50. Latest Official Receipts prior to present billing Owner’s copy from last payment at City Treasury Department
51. Latest Tax Declaration (Optional) City Assessment Department
52. Statement of Account City Treasury Department – Real Property Tax Division Billing Section
FEES TO PROCESSING
BE PAID TIME
1.0 DOCUMENT SUBMISSION
1.1 Secure number from the 1.1 Receive Official Receipts/ Tax None 5 minutes Officer of the Day
Queuing Machine Declaration and verify account Or
1.2 Proceed to Taxpayer’s lounge information Administrative Assistant I
and wait for the number to be 1.2 Assess and bill the Real property tax Or
called due. Administrative Assistant II
1.3 Present latest Official Receipts 1.3 Print and issue Statement of Account Or
or Tax Declaration to client and advise to wait for his/her Revenue Collection Clerk I
1.4 Receive Statement of Account, queuing number to be called again at
proceed to Taxpayer’s lounge the collection window
and wait for the number to be
called again at the collection
window
2.0 OFFICIAL RECEIPT ISSUANCE
2.1 Proceed to collection window 2.1 Receive Statement of Account and Amount 3 minutes Revenue Collection
and present the printed collect corresponding amount. stated in Administrative Assistant II
242
FEES TO PROCESSING
BE PAID TIME
Statement of Account at the Print and Release computerized Real the Or
assigned counter flash on the 2.2 Property Tax Official Receipts. Statement Senior Administrative
queuing screen and pay the of Assistant II
required amount. Account Or
2.2 Receive the computerized Real Revenue Collection Clerk I
Property Tax Official Receipts Or
Revenue Collection Clerk
II
Or
III
2 Issuance of Real Property Tax (RPT) Clearance

Real Property Tax Clearance is issued to the property owner as proof of complete Real Property Tax payment in the Caloocan City which
provided to lending company, bank or personal use.
OFFICE OR DIVISION City Treasury Department (CTD) – 1st floor, Real Property Tax Division (Tax Clearance Section)
WHO MAY AVAIL Owners of Real Properties within the City of Caloocan City with updated accounts
1. Real Property Tax Clearance Form City Treasury Department – Real Property Tax Division (Tax Clearance
Section)
2. Current Tax Payments Official Receipts City Treasury Department
3. Original or Photocopy of Latest Tax Declaration City Assessment Department
4. S.P.A/ Authorization letter, Secretary Certificate Owner’s copy
(Corporation/Company) if not declared as owner
243
FEES TO PROCESSING
BE PAID TIME
1.1 Go to window 1 or 2 and submit 1.1 Receive the accomplished form and None 5 minutes Administrative Assistant I
accomplished form and other evaluate the completeness of the Or
documentary requirements submitted requirements. Administrative Assistant II
Or
1.2 Accept the order of payment 1.2 Verify the status of the Real Property Revenue Collection Clerk I
Tax Records and determine if there
1.3 Secure number from the are any outstanding Real Property
Queuing Machine Tax arrears.
1.4 Proceed to Taxpayer’s lounge

and wait for the number to be 1.3 Issue order of payment and advise
called client to secure number from Queuing
Machine and wait to be called at the
collection window
1.5 Proceed to Collection window 1.4 Receive the order payment and P50 Per 3 minutes Revenue Collection Clerk I
and present the order of collect corresponding amount. Tax Or
payment at the assigned counter declaratio Revenue Collection Clerk
flash on the queuing screen and 1.5 Print and release computerized n II
pay the required amount. Official Receipts Or
1.6 Receive the Computerized III
Official Receipts
1.7 Go back to window 1 or 2 and 1.6 Receive the Computerized Official None 3 working days Administrative Assistant II
Present proof of payment Receipts Or
(Computerized Official Receipts) Senior Administrative
1.7 Issue claim stub specified the Assistant II
releasing date. Or
Revenue Collection Clerk I
244
FEES TO PROCESSING
BE PAID TIME
1.8 Prepare Real Property Tax Clearance Or
for signature by Real Property Tax Revenue Collection Clerk
Division Chief II
Or
III
2.1 Return to the releasing counter 2.1 Release Real Property Tax Clearance None 2 minutes Administrative Assistant I
and present the claim stub with the security seal Or
Administrative Assistant II
2.2 Receive the Real Property Tax Or
Clearance Revenue Collection Clerk I
P50.00 Per
3 Days and 10
TOTAL Tax
Declaration Minutes
3 Online Payment for Real Property Tax and Business Tax
OFFICE OR DIVISION City Treasury Department – 1st floor, Cash Receipt Division
WHO MAY AVAIL Owners of Real Property and Business Taxpayers within the City of Caloocan
FOR REGISTRATION OF ACCOUNTS: Caloocan City Government Online Services Website
1. Valid ID’s
2. Special Power of Attorney / Authorization – If representative
3. Board Resolution / Secretary Certificate – If Companies / Corporation
FOR CLAIMING OF OFFICIAL RECEIPTS:
1. Proof of online payment
2. Valid ID’s
245
FEES TO PROCESSING
BE PAID TIME
1.1 Register at Caloocan Online via 1.1 Generate report from Land Bank of Amount 20 Minutes
https://caloocancity.gov.ph/online- the Philippines online payment Stated in Local Treasury Operation
services. portal the Order Officer I
of Or
1.2’ Fill-out all necessary information 1.2 Prepare individual report for real Payment Local Treasury Operation
for the payment of Real Property property tax and business tax Officer II
Or
1.3 Tax and Business Tax 1.3 Check and validate of individual Local Revenue Collection
reports to the City’s system (RPTAS Officer II
1.4 View, download and print and BPLTAS) Or
statement of account Local Revenue Collection
Proceed to online payment via 1.4 Encode taxpayer’s data and print Officer III
Land Bank of the Philippines or official receipts
other Bancnet online payment
1.5 Wait for the E-mail confirmation 1.5 Transmit all printed Official Receipts None 5 Minutes Admin Assistant II
receipts from Administrative to Administrative Division Or
Division for the delivery details. Administrative Assistant III
2.1 Present email confirmation and 2.1 Release the Computerized Official None 2 Weeks Admin Aide III
proof of payment Receipt. (Walk-in claim or by mail) Or
Administrative Assistant I
2.2 Receive Computerized Official Or
Receipt. Administrative Assistant II
Or
Administrative Assistant III
Amount 2 Weeks and
Stated in the 25 Minutes
TOTAL Order of
Payment
246
4 Collection of Miscellaneous Taxes and Fees

Collection of regulatory fees and various user/service charges as required by law and imposed by revenue generating departments of the
Caloocan City
OFFICE OR DIVISION City Treasury Department –1st floor, Miscellaneous Division

WHO MAY AVAIL All Caloocan City Taxpayers engaging in Business, Profession and/or transaction
CHECKLIST OF REQUIREMENTS (for various purposes) WHERE TO SECURE
a. Order of payment for Medical/ Health Certificate City Health Department. 6th Floor, New Caloocan City Hall
b. Order of payment for Laboratory Fees City Health Department. (6th Floor, New Caloocan City Hall)
c. Order of payment for Hospital and Medical Charges Ancillary Department
d. Order of payment for Tuition and other Miscellaneous Fees University of Caloocan City (UCC) – South and North
e. Any of the following documents: Basement, Tricycle Pedicab Regulatory Services (TPRS)
1. Order of payment for Impounding/Towing fee
2. Order of payment for other Traffic Management Center (TMC) Fees
3. Order of payment for Tricycle Franchise Dropping Fee
f. Order of payment for Franchise fees on Motorized Tricycles Tricycle Pedicab Regulatory Services (TPRS) – (Basement, New
Caloocan City Hall)
g. Order of payment for Birth. Marriage and Death Certificate 6th floor, Civil Registry Department
h. Order of payment for Building Fees and Electrical Fees 2nd floor, Office of the City Building Official
i. Order of payment for Zoning Permit Fees 2nd floor, City Zoning Administration Office
j. Order of payment for Excavation Inspection Fee City Engineering Department (7th floor, New Caloocan City Hall)
k. Order of payment for Sanitary fees and Cemetery Fee City Health Department (7th floor, New Caloocan City Hall)
Sangandaan, City Cemetery
l. Order of payment for Environmental Inspection Fee City Environmental Management Development (7th floor, New
Caloocan City Hall
m. Order of payment for Machineries Inspection Fee City Assessment Department (1st floor, Miscellaneous Division, CTD,
New Caloocan City Hall)
o. Order of payment for Transfer Tax Fee CTD-Revenue Examination Division (2nd floor, New Caloocan City
Hall
247
FEES TO PROCESSING
BE PAID TIME
1.0 OFFICIAL RECEIPTS ISSUANCE
1.1 Secure number from the Queuing 1.1 Receive the order payment and Amount 3 minutes Administrative Assistant II
Machine collect corresponding amount. Stated in Or
the Order Senior Administrative
1.2 Proceed to Taxpayer’s lounge and 1.2 Print and released computerized of Assistant II
wait for the number to be called Official Receipts Payment Or
1.3 Proceed to Collection window and Or
present the order of payment at Revenue Collection Clerk
the assigned counter flash on the II
queuing screen and pay the Or
required amount. Revenue Collection Clerk
III
1.4 Receive the Computerized Official Or
Receipts Collectors Deputized by
City Treasury Department
Amount 3 minutes
Stated in
TOTAL the Order of
Payment
5 Police Clearance
OFFICE OR DIVISION City Treasury Department – Miscellaneous Division (PNP station Sangandaan)
248

1. Order of payment for Police Clearance PNP Station-Sangandaan
FEES TO PROCESSING
BE PAID TIME
1.1 Proceed to Collection window and 1.1 Receive the order payment and Amount 3 Minutes Administrative Assistant II
present the order of payment collect corresponding amount. Stated in Or
issued by Caloocan City Police 1.2 the Order Senior Administrative
Department. Print and released computerized of Assistant II
Official Receipts Payment Or
1.2 Receive the Computerized Official Revenue Collection Clerk I
Receipts Or
II
Or
III
Amount
Stated in
TOTAL 3 Minutes
the Order of
Payment
6 Professional Tax Receipt (PTR)
OFFICE OR DIVISION City Treasury Department – 1st floor, Miscellaneous Division

WHO MAY AVAIL All Licensed Professionals
249

For New: Original and Photocopy of the following documents: Owner’s Copy
1. Professional Regulatory Commission Identification Card
2. Service Record (If Government employee)
3. IBP Card and Certification from Supreme Court (If lawyers)
4. Authorization Letter and Government Issued ID of authorized
person (For Representative)
For Renewal: Original and Photocopy of the following documents:

1. Latest Professional Tax Receipt
2. IBP Card and Certification from Supreme Court (If lawyers)
3. Authorization Letter and Government Issued ID of authorized
person (For Representative)
FEES TO PROCESSING
BE PAID TIME
1.1 Secure number from the Queuing 1.1 Receive all documentary P330.00 3 Minutes Administrative Assistant II
Machine requirements and verify from the Or
record of the previous payment (If Senior Administrative
1.2 Proceed to Taxpayer’s lounge and applicable) Assistant II
wait for the number to be called Or
1.2 Type data entry in the system and Revenue Collection Clerk I
1.3 Proceed to Collection window and collect corresponding amount. Or
present the documentary Revenue Collection Clerk
requirements at the assigned 1.3 Print and released computerized II
counter flash on the queuing Professional Tax Receipts Or
screen and pay the required Revenue Collection Clerk
amount. III
1.4 Receive Professional Tax
Receipts
TOTAL P330.00 3 Minutes
250
7 Issuance of Community Tax Certificate (Individual and Corporation)
OFFICE OR DIVISION City Treasury Department – 1st floor, Miscellaneous Division

TYPE OF TRANSACTION G2C – Government to Citizen G2B – Government to Business
WHO MAY AVAIL All Caloocan City resident, business owners and taxpayers
1. Community Tax Declaration Form or QR Code for Cedula Form Miscellaneous Division
2. Government Issued Valid ID LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec, etc.
3. Proof of Income, Pay-slip, BIR Form 2316 (Tax Schedule if Company, Agency, BIR
Caloocan Government employee)
4. For Representative: Authorization Letter with a photocopy of Owner or client being represented LTO, DFA, BIR, PSA, GSIS, SSS,
government issued valid ID of the person being represented and PAG-IBIG, Comelec, etc.
the ID of the representative
5. For New and Renewal of Business (Single Proprietorship, 1st floor, Business Permit and Licensing Office
Partnership and Corporation):
Business Tax Assessment for New and Renewal of Business
Permit.
FEES TO PROCESSING
BE PAID TIME
Individual .
1.1 Taxpayer accomplished 1.1 Receive accomplished Community (Based on 3 Minutes Administrative Assistant II
Community Tax Declaration Form Tax Declaration form or Generated gross Or
or Generate Reference Number Reference number and required annual Senior Administrative
via online.caloocancity.gov.ph:88 Documents income Assistant II
and fill-out all necessary received x Or
information. 1.2 Encode the pertinent information 2.20)/ Revenue Collection Clerk I
1.2 Secure number from the Queuing declared on Community Tax 5,000 + Or
Machine 550 Revenue Collection Clerk
II
251
FEES TO PROCESSING
BE PAID TIME
1.3 Proceed to Taxpayer’s lounge 1.3 Declaration Form or Generated Or
and wait for the number to be Reference Number thru a system Revenue Collection Clerk
called which automatically compute tax III
1.4 Proceed to Collection window and due based on the declared gross
present the Community Tax sales and collect corresponding
1.5 Declaration or Generated amount
Reference Number at the Print and released computerized
assigned counter flash on the Community Tax Certificate (CTC)
queuing screen and pay the
required amount.
Receive the Computerized
Community Tax Certificate (CTC)
Amount
Stated in
TOTAL the Order of
3 minutes
Payment
New and Renewal of Business
Permit (Single Proprietorship,
Partnership and Corporation)
1.1 Secure number from the Queuing 1.1 Receive Business Tax Bill/ (Based on 3 Minutes Administrative Assistant II
Machine Assessment. gross Or
sales/rece Senior Administrative
1.2 Proceed to Taxpayer’s lounge 1.2 Encode the pertinent Business ipts x Assistant II
and wait for the number to be Identification Number thru a system 1.10)/ Or
called which automatically computes tax 1,000 + Revenue Collection Clerk I
due. and collect corresponding 5.50 Or
1.3 Proceed to Collection window and amount Revenue Collection Clerk
present the Business Tax II
1.3 Print and released computerized Or
Assessment at the assigned Community Tax Certificate (CTC) Revenue Collection Clerk
1.4 counter flash on the queuing III
252
FEES TO PROCESSING
BE PAID TIME
screen and pay the required
amount.
Receive the Computerized
Community Tax Certificate (CTC)
Amount
Stated in
TOTAL 3 Minutes
the Order of
Payment
8 Business License New/ Renewal

Business tax payments are collected and validated through issuance of computerized Official Receipts as required by law and imposed by
local government of Caloocan City.
OFFICE OR DIVISION City Treasury Department (CTD) – 1st floor, License Division
TYPE OF TRANSACTION G2B – Government to Business
WHO MAY AVAIL All Caloocan City Business Owners/operators
1. Computerized Business Tax Assessment/ Bill (duly Business Permit and Licensing Office
approved /signed by Chief BPLO or his deputized signatory)
2. Duly Accomplished Application Form for Business Permit Business Permit and Licensing Office
3. Manager’s or Cashier’s Check (If payment is not cash) Business Owner
FEES TO PROCESSING
BE PAID TIME
1.1 Secure number from the Queuing 1.1 Receive Business Tax Amount 5 Minutes Administrative Assistant II
Machine Bill/Assessment and Duly Stated in Or
Accomplished Application Form for the Senior Administrative
Business Permit Business Assistant II
253
FEES TO PROCESSING
BE PAID TIME
1.2 Proceed to Taxpayer’s lounge Tax Or
and wait for the number to be 1.2 Encode the pertinent Business Assessment Revenue Collection Clerk I
called Identification Number thru a system (BTA) Or
which automatically computes tax Revenue Collection Clerk
1.3 Proceed to Collection window and due. and collect corresponding II
present the Business Tax amount Or
Bill/Assessment with duly Revenue Collection Clerk
accomplished Application Form 1.3 Print and released computerized III
for Business Permit at the Community Official Receipts
assigned counter flash on the
queuing screen and pay the
required amount.
1.4 Receive the Computerized Official

Receipts
Amount
TOTAL Stated in 5 Minutes
the BTA
9 Fixed Tax on Delivery and Service Motor Vehicles
OFFICE OR DIVISION City Treasury Department (CTD) – 1st floor, License Division
WHO MAY AVAIL All Business Owners/operators
1. Photocopy of Service Vehicle OR/CR Owner’s copy/ Land Transportation Office (LTO)
2. Order of Payment City Treasury Department – License Division
254
FEES TO PROCESSING
BE PAID TIME
1.1 Secure number from the Delivery 1.1 Receive Documentary None 5 Minutes Administrative Assistant I
van’s Sticker window requirements and compute Or
corresponding amount in order of Administrative Assistant II
1.2 Proceed to Taxpayer’s lounge payment. Or
and wait for the number to be Revenue Collection Clerk I
called 1.2 Issue Order of Payment
1.3 Present Documentary

requirements
1.4 Receive Order of Payment

2.0 OFFICIAL RECEIPT ISSUANCE
2.1 Proceed to collection window 2.1 Receive Order of Payment and 2 Wheels 3 Minutes Administrative Assistant II
and present the Order of collect corresponding amount. P150.00 Or
payment and pay the required Senior Administrative Assistant
amount. 2.2 Print and Release computerized 3 wheels II
Official Receipts together with P350.00 Or
2.2 Receive the computerized Deliver Van’s Sticker Revenue Collection Clerk I
Official Receipts and Delivery 4 wheels Or
Van’s Sticker P550.00 Revenue Collection Clerk
II
6 Wheels Or
P800 Revenue Collection Clerk III
Amount
Stated in the
TOTAL 15 minutes
Order of
Payment
255
10 Occupational Permit
OFFICE OR DIVISION City Treasury Department – 1st floor, License Division

WHO MAY AVAIL All Caloocan City Resident Applying for Employment
1. Order of payment for Occupational Permit Business Permit and Licensing Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1.1 Secure number from the Queuing 1. Receive the order payment and P100.00 3 Minutes Administrative Assistant
Machine 1 collect corresponding amount. II
1.2 Proceed to Taxpayer’s lounge Print and released computerized Or
and wait for the number to be 1. Official Receipts Senior Administrative
called 2 Assistant II
1.3 Proceed to Collection window and Or
present the order of payment at Revenue Collection Clerk
the assigned counter flash on the I
queuing screen and pay the Or
required amount. Revenue Collection Clerk
Receive the Computerized Official II
1.4 Receipts Or
III
TOTAL P100.000 3 Minutes
256
11 Sealing of Weights and Measures
OFFICE OR DIVISION City Treasury Department (CTD) – 1st floor, License Division & Miscellaneous Division
WHO MAY AVAIL All Business Owners/operators using Weights and Measures
1. Request Letter Business Owners/operators
2. Weighing scale/instrument for sealing Business Owner/operators
3. Latest Official Receipt 1st floor, License Division/Miscellaneous Division
FEES TO PROCESSING
BE PAID TIME
1.1 Taxpayer submit request letter for 1.1 Accept the request letter and 10 kg or 10 minutes Administrative Assistant II
sealing of weights and measures evaluate if the Business less Or
P300.00 Senior Administrative
1.2 Pay the required amount and 1.2 Permit/Barangay Permit is valid. for 1 year Assistant II
receive Official Receipts and Or
1.3 Receive Payment and Issue Official P150.00 Revenue Collection Clerk I
Receipts for 6 Or
Prepare schedule for Inspection/ months Revenue Collection Clerk
Sealing of Weight and Measures II
More Or
than 10 Revenue Collection Clerk
kg III
P350.00
and
P175.00
for 6
months
257
FEES TO PROCESSING
BE PAID TIME
Vascular
Fee
P400.00
for 1 year
and
P200.00
for 6
months
2.0 SEALING OF WEIGHTS AND MEASURES

2.1 Present the Official Receipt and 2.1 Check the Official Receipt and None 2 hours Admin Aide I
wait while the instrument is for Perform the sealing of weighing (Depends on Or
sealing scale/ Instrument the area of the Admin Aide II
2.2 Receive the sealed weighing 2.2 Return the sealed instrument Business Or
scale/instrument Premise) Administrative Assistant I
Or
Or
II
Amount 2 hours and
Stated in 10 Minutes
TOTAL the Order of
Payment
258
12 Calibration of Gasoline Pumps
OFFICE OR DIVISION City Treasury Department (CTD) – License Division & Miscellaneous Division
WHO MAY AVAIL All Business Owners/operators of gasoline stations
1. Request Letter Business Owners/operators
FEES TO PROCESSING
BE PAID TIME
1.1 Taxpayer or gasoline 1.1 Accept the request letter and P250.00 10 minutes Administrative Assistant II
dealer/gasoline station operator evaluate if the Business Permit is per nozzle Or
send request letter for calibration valid. for 6 Senior Administrative
of gasoline pumps 1.2 Receive Payment and Issue Official months Assistant II
1.2 Pay the required amount and Receipts P500.00 Or
receive Official Receipts 1.3 Prepare schedule for Inspection of per nozzle Revenue Collection Clerk I
the gasoline station on quarterly for 1 year Or
basis for monitoring and checking Revenue Collection Clerk
of gasoline pumps II
Or
III
2.0 INSPECTION OF GASOLINE PUMPS
2.1 Present the Official Receipts 2.1 Conduct Physical inspection and Admin Aide I
calibration of gasoline pumps in the Or
gasoline station Admin Aide II
Or
Or
259
FEES TO PROCESSING
BE PAID TIME
Or
II
Amount 2 hours and
Stated in 10 Minutes
TOTAL
the Order of
Payment
13 Issuance of Business Tax Clearance (Examination of Book of Accounts)

Examination books of accounts of business operators in Caloocan City to determine the correct gross receipts of the business relative to its
declaration in their tax payments
OFFICE OR DIVISION City Treasury Department (CTD) – 2nd floor, Revenue Examination Division
1. Letter of Authority City Treasury Department – Revenue Examination Division
2. Business Permit – current year and unexamined years 1st floor, Business Permit and Licensing Office
3. Business Tax Official Receipt – current and unexamined years Business Owners/operators
4. Audited Financial Statement – previous year and unexamined
Business Owners/operators
years
5. Books of Account – previous year and unexamined years Business Owners/operators
6. Sales invoices, delivery receipts and purchase orders/ Official
and Collection receipts
260

7. Value Added Tax (VAT), Percentage tax (OPT), Excise, Annual
Income Tax (ITR) or Quarterly payments to Bureau of Internal Bureau of Internal Revenue (BIR)
Revenue (BIR)
8. Business permit and taxes paid in other cities or municipalities (If
company has branches outside Caloocan City)
9. Schedule of gross sales/receipts for every branch duly certified
by an authorized official or representative of the company
10. Contract of leas (If placed is rented) Business Owners/operators
11. List of employees submitted to Social Security System (SSS) Business Owners/operators
Business Owners/operators/ Security and Exchange Commission
12. Articles of Incorporation/ Partnership
(SEC)
13. Contract/Agreement on Project (For general building and
engineering contractors)
14. Letter of Credit/ Bill for lading (For importers & Exporters) Business Owners/operators
15. POEA License, Deployment Reports (For manpower services) Business Owners/operators
16. DOT Accreditation (For Tourist oriented and related business) Business Owners/operators
17. Other pertinent documents that may need during the course of
Audit
FEES TO PROCESSING
BE PAID TIME
1.1 Receive the issued Letter of 1. Prepare, Serve the Letter of Authority None 1 hour Admin Aide I
Authority/ Served by the City 1 (LOA) with the list of required (Depends on Or
Treasurer Revenue Examiner’s documents the area of the Admin Assistant II
1.2 Taxpayer/Authorized Receive the submitted complete Business Or
representative present and submit 1. documentary requirements. Premise) Local Treasury Operation
the complete documentary 2 Set the schedule of Examination Officer I
requirements Or
1. Local Treasury Operation
3 Officer II
261
FEES TO PROCESSING
BE PAID TIME
Or
Local Revenue Collection
Officer II
Or
Officer III
2.0 EXAMINATION OF BOOKS OF ACCOUNTS
2.1 Wait for the call from assigned 2. Evaluate and assess the data None 2 days Local Treasury Operations
Revenue Examiner 1 gathered through audit to determine Officer I
the deficiency or tax deficiency (If Or
there is any) Local Treasury Operations
Prepare the Data and Assessment Officer II
2. Form and submit to the Chief of Or
2 Revenue Examination for review and Local
validation of the examination findings Treasury Operations
Upon validation of the examination Officer III
findings, The Chief of Revenue Or
Examination Causes the preparation Local Treasury Operations
of Notice of Assessment and submit Officer IV
2. the Data and Assessment Form Or
3 together with the attachments for Local Revenue Collection
approval of the City Treasurer Officer I
Revenue Examiner inform the Or
taxpayer of the amount of Tax Local Revenue Collection
Deficiency upon approval of the Officer II
Notice of Assessment by the City Or
Treasurer Local Revenue Collection
(In case, taxpayer delays the Officer III
examination for no apparent reason, Or
262
FEES TO PROCESSING
BE PAID TIME
2. Revenue Examiner shall report the Local Revenue Collection
4 non-compliance for proper legal Officer IV
action.
In case, taxpayer failed to settle its
tax deficiency within the prescribed
period of time. Proper legal action will
be enforced.)
3.0 ISSUANCE OF NOTICE OF ASSESSMENT AND OFFICIAL RECEIPTS
3.1 Receive the printed tax bill and 3. Issue printed tax bill based on the Amount 5 Minutes Admin Aide II
pay the tax deficiency indicated in 1 indicated tax deficiency. Stated on Or
the Notice of Assessment Accept payment and issue the Order Administrative Assistant I
3. computerized official receipt. of Or
2 Payment Revenue Collection Clerk I
Or
II
4.0 ISSUANCE OF CERTIFICATE OF EXAMINATION
4.1 Receive the approved Certificate 4. Prepare the Certificate of None 10 Minutes Administrative Assistant I
of Examination 1 Examination for approval of the City Or
Treasurer upon full payment of any Administrative Assistant II
tax deficiency Or
Amount 2 days and 15
Stated in minutes
TOTAL the Order of
Payment
263
14 Confirmation Receipt for Business Retirement Certificate

Business Retirement Confirmation Receipt is issue to business operators that voluntarily and involuntarily discontinue or close its business
operation.
OFFICE OR DIVISION City Treasury Department (CTD) – 2nd floor, Revenue Examination Division
1. Duly accomplished retirement application form with location map
(3pages/set: originally signed by the owner/ president or vice City Treasury Department – Revenue Examination Division
president.
2. Latest Business Permit (Original) Business Permit and Licensing Office
3. Tax bill and Official receipts (3 years) Business Owners/operators
4. Original Official Receipt for business closing (Retired After
Payment)
5. Barangay Certificate with exact effectivity date of closure Barangay where business are located
6. BIR Certificate of Registration (Original must be presented and
Business Owners/operators/Bureau of Internal Revenue (BIR)
photocopy to be submitted
7. Latest Annual Income Tax Return (ITR) with Audited Financial
Statement on or before closure from the last payment of business Business Owners/operators/Bureau of Internal Revenue (BIR)
operation for years.
8. Quarterly Value Added Tax Return (VAT), Percentage Tax
Return (OPT), or Quarterly payments to Bureau of Internal Revenue Business Owners/operators/Bureau of Internal Revenue (BIR)
(BIR)
9. Books of Accounts Bureau of Internal Revenue (BIR)
10. Certified breakdown of sales, if there are 2 or more line of
business/ branches and if Audited Financial Statement is Business Owners/operators
consolidated
264

11. Proof of business tax payment/ Tax bill/ Permit issued by the
other Local Government Unit where the other operations are Business Owners/operators
situated
12. Tax Clearance for all properties (Land and building) or No City Treasury Department – Real Property Tax Division/ City
Property Holdings if no register real property. Assessment Department
Business Owners/operators/ Security and Exchange Commission
13. Articles of Incorporation/ Partnership
(SEC)
14. Other pertinent documents that may need during the course of
Audit
FEES TO PROCESSING
BE PAID TIME
1.1 Secure Business retirement 1.1 Receive the submitted None 10 minutes Admin Aide I
Application Form from Revenue accomplished form with complete Or
Examination Division documentary requirements. Admin Assistant II
Or
1.2 Taxpayer/Authorized 1.2 Issue Claim stub with tentative date Local Treasury Operation
representative present and submit Officer I
the complete documentary Or
requirements Local Treasury Operation
Officer II
1.3 Receive claim stub for business Or
closure. Local Revenue Collection
Officer II
Or
Officer III
265
FEES TO PROCESSING
BE PAID TIME
2.0 EXAMINATION OF BOOKS OF ACCOUNTS
2.1 Wait for the call from Revenue 2.1 Evaluate and review submitted None 2 days Local Treasury Operations
Examination Division document and conduct examination Officer I
of books of accounts. Or
Local Treasury Operations
2.2 Prepare the Business Retirement Officer II
Data and Assessment Form and Or
submit to the Chief of Revenue Local
Examination for review and Treasury Operations
validation of the examination Officer III
findings. Or
Local Treasury Operations
2.3 Upon validation of the examination Officer IV
findings, The Chief of Revenue Or
Examination Causes the Local Revenue Collection
preparation of Notice of Officer I
Assessment (if there is any Tax Or
Deficiency), and submit the Data Local Revenue Collection
and Assessment Form together Officer II
with the attachments for approval of Or
the City Treasurer. Local Revenue Collection
Officer III
2.4 Inform the taxpayer the needed tax Or
deficiency (if applicable) for Local Revenue Collection
payment. Officer IV
3.0 ISSUANCE OF NOTICE OF ASSESSMENT AND OFFICIAL RECEIPTS
3.1 Return to the office to receive the 3.1 Issue printed tax bill based on the Amount 5 minutes Admin Aide II
tax bill and pay the required indicated tax deficiency. Stated in Or
the Order Administrative Assistant I
266
FEES TO PROCESSING
BE PAID TIME
amount at City Treasury 3.2 Accept payment and issue of Or
Department – License Division computerized official receipt. Payment Revenue Collection Clerk I
Or
II
4.0 ISSUANCE OF CERTIFICATE OF EXAMINATION
4.1 Receive the approved Certificate 4.1 Prepare the Confirmation Receipt None 10 Minutes Administrative Assistant I
of Examination for approval of the City Treasurer Or
upon full payment of any tax Administrative Assistant II
deficiency. Or
4.2 Inform the taxpayer for the
releasing of Confirmation receipt.
4.3 Release the Confirmation receipt

and advise the taxpayer to proceed
to Business Permit and Licensing
Office.
Amount 2 Days and 25
Stated in Minutes
TOTAL the Order of
Payment
267
15 Real Property Transfer Tax Assessment and Issuance of Transfer Tax Certificate
The Caloocan City may impose tax on sale, donation, barter or any mode of transferring ownership of or title to real property at the rate of
eighty-two and a half percent of one percent (82.5% of 1%) of the total consideration involved in the acquisition of the property or of the current
fair market value of the property. whichever is higher. (Sec.77 (a)LGC)
OFFICE OR DIVISION City Treasury Department – 2nd floor, Revenue Examination Division
WHO MAY AVAIL All Caloocan City Taxpayers engaging in Business, Profession and/or transaction (Seller, Buyer, Heirs,
Donor and Done of Real Property)
1. Original and photocopy of any applicable Legal Instrument Legal Counsel
(Deed of sale/Deed of Donation/Deed of Conveyance/Re-
conveyance/Deed of Assignment/Certificate of Sale with
Affidavit of Consolidation/Extrajudicial Settlement of
Estate/Self-Adjudication)
2. Tax Declaration City Assessment Department
3. Title Registry of Deeds
4. Photocopy of Certificate Authorizing Registration (C.A.R) or Bureau of Internal Revenue
ONETT Computation Sheet
5. Photocopy of Tax Clearance (updated) City Treasury Department – Real Property Tax Division
6. Photocopy of Government Issued Identification Card LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec
Representative: Special Power of Attorney (SPA), Authorization
Letter with Photocopy of Government Issued ID
FEES TO PROCESSING
BE PAID TIME
1.1 Submit all required documents to 1.1 Evaluate the accuracy and None 30 Minutes Local Revenue Collection
Revenue Examination Division for completeness of the submitted Officer I
Assessment and Verification documents. (In case of non- Or
268
FEES TO PROCESSING
BE PAID TIME
1.2 Received Order of Payment for compliance advise client to submit Local Revenue Collection
Real Property Transfer Tax necessary documents). Officer II
Payment Or
1.2 Compute Real Property Transfer Local Treasury Operations
Tax Officer II
Or
1.3 Validate Real Property Transfer Assistant City Treasurer
Tax computation and sign by
Assistant City Treasurer
1.4 Issue Order of Payment for Real

Property Transfer Tax
2.1 Proceed to Collection window and 2.1 Receive the order payment and (82.5% of 5 minutes Administrative Assistant II
present the order of payment collect corresponding amount. 1%) of the Or
issued by Revenue Examination total Senior Administrative
Division. 2.2 Print and released computerized considerat Assistant II
Official Receipts ion Or
2.2 Pay the Real Property Transfer involved Revenue Collection Clerk I
Tax due and fee for Transfer Tax in the Or
Certification acquisitio Revenue Collection Clerk
n of the II
2.3 Receive the Computerized Official property Or
Receipts or of the Revenue Collection Clerk
current III
fair
market
value of
the
property.
269
FEES TO PROCESSING
BE PAID TIME
whichever
is higher
and
P50 per
transfer
tax
certificate
3.0 ISSUANCE OF TRANSFER TAX CERTIFICATE
3.1 Present Real Property Tax Official 3.1 Received Real Property Tax Official None 5 Minutes
Receipts Receipts
3.2 Received Real Property Tax 3.2 Validate Real Property Tax
Official Receipt and Transfer Tax Payment and Prepare Transfer Tax
Certificate Certificate for Sealing and
Signature by Assistant City
Treasurer
3.3 Release of Transfer Tax Certificate

Amount 40 Minutes
Stated in
TOTAL the Order of
Payment
270
16 Issuance of Accountable Forms and Community Tax Certificate

Every officer of the local government unit whose duties permit or require the custody of funds, proper/ accountable forms shall be covered by
a fidelity bond and such officer shall be accountable and responsible for said funds and property. Accountable forms and for the safekeeping
thereof in conformity with the provisions of law. (Sec.305 (f), LGC; Sec 101, PD No. 1445)
OFFICE OR DIVISION City Treasury Department (CTD) – 2nd floor, Administrative Division
TYPE OF TRANSACTION G2G – Government to Government
WHO MAY AVAIL All Caloocan City Bonded Accountable Officers, Appointed Barangay Treasurers and SK Treasurers
1. Requisition and Issuance Slip (RIS) Verification Section - City Treasury Department
2. Confirmation letter or approved Fidelity Bond Bureau of Treasury
3. Memorandum designated as Collecting officer (City Collectors) City Treasury Department
4. Barangay/ SK Resolution and Appointment letter designated as
Barangay Hall
Barangay/ SK Treasurer
5. Authorization letter from Barangay. Captain requesting for
Barangay Hall
accountable form (AF#51 & CTC-Individual)
6. Authorization letter designated as Deputized Collector to acquire
CTC-Individual (Barangay Treasurer)
FEES TO PROCESSING
BE PAID TIME
Barangay/ SK Treasurer
1.1 Present duly approved RIS and 1.1 Accept the approved RIS and None 7 minutes Administrative Assistant III
submit complete documentary evaluate the completeness of the Or
requirements submitted documents Administrative Assistant IV
Or
1.2 Check the fidelity bond effectivity Local Revenue Collection
date of the accountable officer Officer II
271
FEES TO PROCESSING
BE PAID TIME
1.3 Accept payment and issue official Depends 3 minutes Administrative Assistant III
1.2 Pay the cost of accountable form receipt on the Or
requested and receive official prevailing Administrative Assistant IV
receipts 1.4 Provide the approved RIS to the price Or
releasing custodian to prepare and indicated Local Revenue Collection
1.3 Photocopy of official receipt (1 process the requested accountable in the Officer II
copy) to be submitted to the form Purchase
releasing area Order
2.1 Proceed to releasing are of AF 2.1 Release the requested accountable None 15 minutes Administrative Assistant III
and sign the receiving log-book of form Or
accountable forms Administrative Assistant IV
2.2 Consolidate the RIS with attached Or
2.2 Check the quantity and serial photocopy of Official Receipt Local Revenue Collection
number of booklet/pad purchase Officer II
and received copy of approved
RIS
Bonded Accountable 1.1 Accept the approved RIS and Administrative Assistant III
Officers/City Collectors evaluate the completeness of the Or
1.1 Submit duly approved RIS which submitted documents None 7 Minutes Administrative Assistant IV
indicated the quantity of un-issued Or
Accountable Form 1.2 Check the fidelity bond effectivity Local Revenue Collection
date of the accountable officer Officer II
1.2 Wait for the preparation of the
requested accountable form 1.3 Prepare and process the requested
accountable form
272
FEES TO PROCESSING
BE PAID TIME
2.1 Receive the accountable forms 2.1 Release the requested accountable None 8 Minutes Administrative Assistant III
upon checking the quantity and form and require to sign the Or
serial number of booklet/ pads receiving log-book and portion of Administrative Assistant IV
the RIS Or
2.2 Sign the receiving log-book, Local Revenue Collection
portion of RIS and receive copy of 2.2 Encode the serial numbers of Officer II
the approved RIS received booklet by the
accountable officer thru the existing
system
17 Issuance of Certified True Copy of Official Receipt
OFFICE OR DIVISION City Treasury Department – 2nd floor, Administrative Division

1. Original Official Receipt City Treasury Department
2. Official Receipt of payment for the requested document City Treasury Department – Miscellaneous Division
3. Verification Slip (if Original Official Receipt is lost/missing) Information Technology Department
273
FEES TO PROCESSING
BE PAID TIME
1.1 Present original official receipt/or 1.1 Receive the documentary P20.00 5 Minutes Admin Aide II
verification slip of official receipt by requirements and issue order of per Or
Information Technology payment. Certified Admin Aide III
Department True Copy Or
1.2 Scan the Official Receipt of Administrative Assistant I
1.2 Accept order of payment and pay requested Or
the corresponding amount official Administrative Assistant II
receipt Or
1.3 Present proof of payment for Administrative Assistant III
requested certified true copy of
Official Receipt
2.1 Receive Certified True Copy 2.1 Release the Certified True copy of Admin Aide II
official receipt official Receipt Or
Admin Aide III
Or
Or
Administrative Assistant II
Or
P20.00 per
Certified
True Copy
TOTAL of 5 Minutes
Requested
Official
Receipt
274
18 Remittance of Cash Collection

Bonded Collectors at the end of business hour, shall prepare the Report of Collection and Deposits (RCD) and remits the collection to the
authorized Cashier at the Cash Receipt Division
OFFICE OR DIVISION City Treasury Department – Cash Receipt Division

WHO MAY AVAIL All Caloocan City Bonded Collector and Barangay Treasurer
1. Report of Collection and Deposits (RCD) Accountable Officer
2. Issued or duplicate copy of Official Receipt Accountable Officer
3. Order of Payment Revenue Generating Offices
FEES TO PROCESSING
BE PAID TIME
1.1 Submit duplicate copy of issued 1.1 Verify the accuracy of the amount None 10 Minutes Admin Assistant II
official receipts with attached collected based on the submitted or Or
order of payment and present the duplicate official receipts and order Local Treasury Operation
Report of Collection and Deposits of payment Officer I
(RCD) Or
1.2 Sign the RCD of the accountable Local Treasury Operation
1.2 Receive the Report of Collection officer upon checking the Officer II
and Deposit (RCD) with the initial completeness and accuracy of the Or
of the verifier declared collection Local Revenue Collection
Officer II
Or
Officer III
1.3 Proceed to the Cash Receipt 1.3 Received and count the cash/check None 5 Minutes Local Revenue Collection
Division for the remittance of remitted Officer III
collection Or
275
FEES TO PROCESSING
BE PAID TIME
Officer IV
2.1 Receive the signed Report of 2.1 Release the signed Report of None 5 Minutes Local Revenue Collection
Collection and Deposit (RCD) as Collection and Deposit (RCD) Officer III
proof of remittance Or
Officer IV
19 Disbursement of Vouchers
Releasing of checks for various payables/obligation of Caloocan City
OFFICE OR DIVISION City Treasury Department – Cash Disbursement Division

WHO MAY AVAIL Supplier, Contractors, Caloocan City Government Employees, Taxpayers
1. Employee – Photocopy of Valid IDs LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec
2. Sole Proprietorship – Photocopy of Valid IDs of Owner LTO, DFA, BIR, PSA, GSIS, SSS, PAG-IBIG, Comelec
3. Corporation – Secretary Certificate Business owners/operators
4. For Representative: Authorization Letter with a photocopy of Owner or client being represented LTO, DFA, BIR, PSA, GSIS, SSS,
government issued valid ID of the person being represented and PAG-IBIG, Comelec
the ID of the representative
5. Cash Disbursement Voucher Inter-Office Facilitation (Office Concerned, City Budget Department,
City Administrator Office, City Accounting Department, and City
Treasury Department)
6. Special Power of Attorney Legal Counsel
276

7. Request Letter for release of Terminal Leave Benefits Employee
FEES TO PROCESSING
BE PAID TIME
1.1 Present and submit the complete 1.1 Receive the documentary None 1 Working Cashier I
documentary requirements requirements Days Or
Cashier III
1.2 Check the completeness of the Or
voucher if ready for payment. Cashier IV
1.3 Prepare and issue Cheque duly

signed by the City Treasurer and
City Administrator
2.1 Sign the original copy of Cash 2.1 Release cheque and check the Amount 3 Working Local Treasury Operations
Disbursement Voucher corresponding official receipt/sales Stated in Days Officer II
invoice issued by the payee Cash Or
2.2 Prepare and issue necessary Disburse Local Treasury Operations
receipt of collection (If suppliers or 2.2 Record Cash Disbursement to the ment Officer III
Contractors of Caloocan City cashbook Voucher Or
Cashier II
2.3 Receive Cheque
Amount 4 Working
Stated in Days
Cash
TOTAL
Disburse
ment
Voucher
277

− Client’s name
How feedback is processed? • The Feedback Forms dropped in the Comment and Suggestion Box is collected weekly by the Human
Resource Management and Development Office (HRMDO) personnel. All feedback is forwarded to
• Feedback requiring answers are forwarded to the office/ department and required to respond within three
formal letter.
− Client’s name
− Incident
− Evidence
complainant.
278

− 8288-8811 local 2271/2274/2276/2299
− Caloocan.treasury@gmail.com
• Face book Account:
• Office Address:
− City Treasury Department
1st and 2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan
City 1403
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
279
BASIC SERVICES
280
BARANGAY SECRETARIAT
281
1 Issuance of Certification and Barangay Bond

Issuance of different kinds of certification to barangay officials as per request of constituents and other government agencies for
authentication and employment purposes (both local and international).
OFFICE OR DIVISION: Barangay Secretariat- Administrative Section
WHO MAY AVAIL: All barangay officials
Certification for Eligibility:
1. Certification from Punong Barangay (Original and photocopy) Concerned barangay
2. Service Record (Photocopy) Barangay Secretariat/Concerned barangay
3. Oath of Office (Original and photocopy) Barangay Secretariat/Concerned Barangay
4. Appointment (Original and photocopy) Concerned Barangay
Certification for Death Claim:
1. Death certificate of the deceased barangay official (Photocopy) Office of the Civil Registry
Certification of Leave Credits:
1. Copy of computation of Leave Credits signed by the City City Accounting Department
Accountant (Photocopy)
FEES TO PROCESSING
BE PAID TIME
1.1 Fill up and submit request form. 1.1 Verify request form and required None 6 minutes Community Affairs Officer
documents. or
1.2 Present required document for Community Affairs Assistant
verification. 1.2 Issue Order of Payment (for II
employment purposes). Barangay Secretariat
1.3 Prepare required documents.
1.4 Endorse to OIC.
282
FEES TO PROCESSING
BE PAID TIME
2.1 Pay corresponding fee at City 2.1 Receive and process the payment 4 minutes Community Affairs Officer
Treasury Department (CTD). for the following purposes: or
- Local Employment (per copy) Community Affairs Assistant
Receive the Official Receipt - International Employment (per P 20.00 II
2.2 (OR). copy) Barangay Secretariat
P 100.00
2.2 Issue OR
.
3.1 Approve and sign documents. None 10 minutes Officer-In-Charge Barangay
Secretariat
3.2 Refer to CAO / CAA II for release.
3. Present OR and receive 4. Verify OR and release Certification None 10 minutes Community Affairs Officer
requested Certification. to client. or
Community Affairs Assistant
II
Barangay Secretariat
P 20.00/
2 Issuance of Barangay Bond for Mother Barangay and Sangguniang Kabataan (SK)
Issuance of endorsement to the Bureau of Treasury for bonding purposes of the Punong Barangay and Treasurer, SK Chairman and SK
Treasurer.
OFFICE OR DIVISION: Barangay Secretariat- Administrative Section
WHO MAY AVAIL: Punong Barangay, Treasurer, SK Chairman and Treasurer
283

For Punong Barangay and SK Chairman
1. Form 57-A (Original and photocopy) Barangay Secretariat
3. Sworn Statement of Assets, Liabilities and Net worth (SALN)
Barangay Secretariat/Concerned Barangay
(Original and photocopy)
4. Oath of Office (Photocopy) Concerned Barangay
5. DILG Certification (Original and photocopy) Department of the Interior and Local Government (DILG)
6. MTC/RTC (Original and photocopy) Trial Court
7. Latest Budget (Original and photocopy) Sangguniang Panlungsod
8. Inventory (Received by COA) (Original and photocopy) Sangguniang Panlungsod
For Barangay and SK Treasurer
3. Sworn Statement of Assets, Liabilities and Net worth (SALN)
Barangay Secretariat/Concerned Barangay
(Original and photocopy)
4. MTC/RTC (Original and photocopy) Trial Court
5. Resolution Concerned Barangay
6. Appointment Concerned Barangay
7. Oath of Office (Photocopy) Concerned Barangay
FEES TO PROCESSING
BE PAID TIME
1.1 Fill up and submit request form. 1.1 Verify request letter and required None 5 minutes Community Affairs Officer
documents. or
1.2 Present required document for Community Affairs Assistant II
verification. 1.2 Prepare endorsement to be Barangay Secretariat
submitted to the Bureau of
Treasury.
1.3 Endorse to OIC.

2.1 Approve and sign documents. None 10 minutes Officer-In-Charge
284
FEES TO PROCESSING
BE PAID TIME
2.2 Refer to CAO / CAA II for release of

Certification.
2. Acquire and received the 3. Release Certification to client. None 3 minutes Community Affairs
signed endorsement Assistant II
3 Barangay Complaints and Inquiries Assistance (Walk-In)

Providing assistance to walk-in clients regarding their inquiries and/or complaints against respective elected and appointed barangay
officials.
OFFICE OR DIVISION: Barangay Secretariat- Operation Section
TYPE OF TRANSACTION: G2C – Government to Citizen G2B – Government to Business G2G – Government to Government
WHO MAY AVAIL: All citizens who have inquiries and/or complaints
1. Written/Verbal Compliant Legal Department or Concerned Citizen
FEES TO PROCESSING
BE PAID TIME
1. Present the written or verbal 1.1 Receive and review the details of None 3 minutes Community Affairs
complaint complaint and inquiries. Assistant II
1.2 Refer to OIC. Barangay Secretariat
2.1 Listen to the advice and follow 2.1 Render advice/recommendation None 15 minutes Officer-In-Charge
rules and procedures. based on RA 7160- Local Barangay Secretariat
Government Code of 1991.
2.2 Wait for further instruction on
the submitted complaint. 2.2 Formulate proper disposition.
285
2.3 Refer to CAA II for endorsement.
3. Endorse the complaint to the None 2 minutes Community Affairs

Sangguniang Panlungsod. Assistant II
4 Barangay Complaints and Inquiries Assistance (Electronic Mail)

Providing assistance to clients who have sent inquiries and/or complaints though e-mail regarding their inquiries and/or complaints against
respective elected and appointed barangay officials.
OFFICE OR DIVISION: Barangay Secretariat- Operation Section
WHO MAY AVAIL: All citizens who have inquiries and/or complaints
1. E-mail Complaint Concerned Citizen
FEES TO BE PROCESSING
PAID TIME
1. Submit an e-mail regarding 1.1 Print and record the details of None 3 minutes Community Affairs
complaint and inquiries complaint and inquiries received Assistant II
through email address. through e-mail. Barangay Secretariat
1.2 Render advice and

recommendation for the emailed
complaint/inquiries based on RA
7160.
286
PAID TIME
1.3 Refer the printed document to
OIC.
2. Formulate disposition. None 15 minutes Officer-In-Charge
2. Wait for notification on 3. Endorse the emailed complaint None 2 minutes Community Affairs
received complaint or to Sangguniang Panlungsod Assistant II
inquiries. and other concerned agencies Barangay Secretariat
for proper disposition.

- Client’s name
- Complete Address
formal letter.
- Client’s name
287

- Complete Address
- Incident
- Evidence
complainant.
- 8336-5592
- 8288-8811 local 2310
● Email Address:
- barangaysecretariat@gmail.com
● Office Address:
- Barangay Secretariat, 3rd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,
East Grace Park, Caloocan City
288
CALOOCAN CITY MEDICAL CENTER
289
1 Provision of Medical Services to Outpatients

Provide services to patients or people who visit the hospital due to health problems but do not need overnight confinement. The services
provided include wellness, treatments and rehabilitation.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Out Patient Department
TYPE OF TRANSACTION: G2C – Government to Citizens
WHO MAY AVAIL: Patients
1. Patient Information Sheet Out-patient Department
2. Orange Card Admitting Department
FEES TO PROCESSING
BE PAID TIME
1.1 Fill out Patient’s Information 1.1 Receive filled- out Out-patient None 2 minutes Ellen Ignacio
Sheet and secure patient’s Information Sheet CCMC
assigned number.
For old patient - - Retrieve old record (for old

Get individual patient’s record patient)
number
- Ask the patient to log in at the
For new patient patients logbook (for new Geoffrey S. Acosta
Log-in at the logbook to secure patient) CCMC
individual record number Depends on
the number
1.2 Wait at the waiting area 1.2 Tell the patient to wait until the assigned to
designated by the hospital for . physician assigned is ready patient
the out-patients
290
FEES TO PROCESSING
BE PAID TIME
2.0 ASSESSMENT OF HEALTH STATUS
2.1 Proceed to the assigned clinic 2.1 Take the vital signs of the patient None 5 minutes Olivia M. Garcia
for medical assessment and asks on their health CCMC
complaint/s
2.2 Refer patient to the respective

physician
3.0 CONSULTATION WITH THE PHYSICIAN
3.1 Consult with the physician 3.1 Conduct examination, assessment, None 10 minutes Dr. Jefferson S. Dela Cruz
regarding health complaint/s and determine the medical or
condition of the patient. Dr. Melba S. Eduarte
3.2 Receive physician’s or
prescriptions, laboratory work- 3.2 Give prescriptions, laboratory work- Dr. Marian Osfel R. Pavon-
ups and/or referral ups and /or referrals Nocom
Give instructions for follow-up or
treatment Dr. Jocelyn D. Galiza
or
Dr. John Emmanuel T.
Manalo
or
Dr. Diego C. Mangabat
CCMC
Depends on
the number
TOTAL None
assigned to
patient
291
2 Provision of Quick, Timely and Appropriate Medical Interventions for Emergent Cases
Provides quick assessment, timely and appropriate interventions, and prompt transportation to the nearest suitable health facility by the best
possible means for the purpose of survival, control illnesses, and prevent disability.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Emergency Room
1. Patient Information Sheet Emergency Department Triage
2. For Patient to be discharged- Clearance slip Ancillary Department
3. Patient Chart Emergency Department
4. Admitting Chart Admitting Department
5. Referral Form Emergency Department
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS PROCESSING TIME
BE PAID RESPONSIBLE
1.0 PATIENT’S INFORMATION:
1.1 Get, fill out and submit Patient 1.1 Shall issue Patient None Depends on severity of Ruby S. Sugue
Information Slip from Information Sheet. the case CCMC
Emergency Department. Take the vital signs.
For emergent cases: assist

patient to Emergency
Department.
- Evaluate patient
immediately by the
Physician-on-Duty and order
needed ancillary procedures.
For urgent cases: assist

patient to Emergency
Department.
292
FEES TO PERSON
BE PAID RESPONSIBLE
- Referred to Physician-on-
Duty for physical examination
and order needed ancillary
procedures.
For non-urgent cases:

patient is referred to the Out-
Patient Department (OPD).
2.0 PRESCRIPTION OF MEDICATION

2.1 Receive prescribe medication 2.1 Evaluate and interpret result None Depends on severity of Dr. Carlos Antonio
and the necessary instruction of procedure done by the case Bautista
Physician- on-Duty. CCMC
2.2 Prescribe medications and

further diagnostic procedures
as needed and/ or requested.
3.0 ASSESSMENT BY THE PHYSICIAN
3.1 Patient for Discharge: 3.1 Patient for discharge: None Depends on severity of Mia Shiella M.
− Receive Clearance Slip. − Issue Clearance Slip to be the case Enriquez
− Bring the clearance to signed by Ancillary CCMC
Ancillary Department and Departments and
Pharmacy for signing. Pharmacy.
Patient for observation:

3.2 − Proceed to observation room. 3.2 Patient for observation:
− Orders carried out by the ED − Assist to observation Mia Shiella M.
Nurses-on-Duty. room. Enriquez
− Orders carried out by the CCMC
Patient for Admission: ED Nurses-on-Duty.
293
FEES TO PERSON
BE PAID RESPONSIBLE
− Receive the Admitting Chart.
3.3 Allow ED nurses to carry out Patient for admission: Jennet P.
orders 3.3 − Issue an Admitting Chart Palaganas
accomplished by the CCMC
Physician.
− Orders carried out by the
ED nurses.
Patient to transfer to other − Endorse patient to the
institution: ward Nurse-on-Duty.
3.4 Receive referral letter 3.4
Patient to transfer to other Dr. Carlos Antonio
institutions: Bautista
Accomplish referral letter and CCMC
do necessary coordination.
None Depends on severity

TOTAL
of the case
3 Provision of Assistance to Admitting Patients

Receive all reservations made for possible confinement and assist all queries relevant to admission. It also has the duty to update records of
room availability and the list of confined patients.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Admitting Section

WHO MAY AVAIL: Citizens
294

1. Order of Payment (OP) Emergency Section/ OPD Section
2. Doctor’s Order Sheet (DOS) Emergency Section/ OPD Section
3. Record Admitting History Sheet (RAHS) Emergency Section/ OPD Section
4. Orange Card (for patient with existing records) Out-Patient Department (OPD)/ Admitting Section
5. Admitting Chart Emergency Section
6. Admitting Slip Admitting Section
7. Hospital Rules and Regulations Form Admitting Section
8. Inventory Checklist Admitting Section
CLIENT STEPS AGENCY ACTION
1.0 INITIAL INTERVIEW
1.1 Proceed to the Emergency Room (ER) 1.1 Conduct initial interview to assess None 3 minutes Ruby S. Sugue
or Out-patient Department (OPD) patient’s medical status CCMC
based on the patient’s case.
2.0 PAYMENT OF NECESSARY FEES
1.1 Receive Order of Payment (OP) and 1.1 Issue Order of Payment (OP) and ask None 3 minutes Ruby S. Sugue
instruction/s from ER/ OPD the client to proceed to Cashier CCMC - ER/ OPD
Section for payment.
1.2 Proceed to Cashier Section, pay the 1.2 Receive the OP and payment stated, P50.00 3 minutes
amount stated in the OP and receive then issue OR.
the Official Receipt (OR).
1.3 Receive OR, then check for room 3 minutes Riza T. Aquino
1.3 Return to the ER/OPD and submit OR availability CCMC
- If room is available back to ER for
admission
- In case of none availability of
room, Doctor from ER advise client
for possible transfer.
295

2.0 RECEIVE, ACCOMPLISH AND SUBMISSION OF FORMS
2.1 Receive and accomplish Doctor’s 2.1 Issue DOS and RAHS. None 3 minutes Leonida E.
Order Sheet (DOS) and Record Saldivar
Admitting History Sheet (RAHS). 2.2 Receive the accomplished DOS and CCMC
RAHS then interview patient or
2.2 Submit the accomplished DOS and relative of patient. 5 minutes
RAHS then wait to be interviewed.
Issue Orange Card, Admitting Slip
2.3 Receive Orange Card, Admitting Slip 2.3 and Hospital Rules and Regulation 3 minutes
and Hospital Rules and Regulation Form.
Form.
For New Patient: Jennet P.
Provide permanent patient number Palaganas
for hospital record and future CCMC
admission purpose.
For Old Patient:

Notify client for record retrieval and/
or medical history.
3.0 ORIENTATION OF HOSPITAL RULES AND REGULATIONS
3.1 Get orientation about Hospital Rules 3.1 Orient patient or patient’s relative for None 5 minutes Leonida E.
and Regulation hospital rules and regulations and Salvidar
other forms needed for admittance. CCMC
4.0 ADMISSION TO ER/OPD
296

4.1 Wait for the official admission to ER or 4.1 Encode Patient information in the None 5 minutes Jocelyn B. Sta.
OPD. Integrated Management Information Maria
System (iHOMIS). CCMC
4.2 Forward the accomplished DOS and

RAHS to ER or OPD.
TOTAL P50.00 30 inutes
4 Conduct Laboratory Test to Out- Patients and In-Patients

Provide Laboratory services (Hematological Test, Microscopic Laboratory Examinations, Clinical Blood Chemistry, Serological and Blood
Banking) utilized in the prevention, diagnosis and management of diseases by a compassionate Laboratory staff.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Laboratory Section

1. Physician’s Request for laboratory test Out Patient Department and Service Ward
2. Order of Payment (OP) Laboratory Section
3. Official Receipt Cashier Section (Window 6)
4. Certificate of Indigency Barangay Hall
FEES TO PROCESSING
BE PAID TIME
1.1 Present Laboratory Request and 1.1 Receive the request and issue None 1 minute Maribel C. Arboleda
secure Order of Payment. Order of Payment. CCMC
297
FEES TO PROCESSING
BE PAID TIME
2.1 Receive Order of Payment then, 2.1 Receive OP and payment then None 3 minutes Riza T. Aquino
proceed to Cashier for payment issue Official Receipt (OR). or
of the amount stated in OP. Robie P. Perono
- If indigent patient, proceed to CCMC
Social Welfare Administration
(SWA) for evaluation and
assessment and present Cert.
of Indigency from their
Barangay.
2.0 COLLECTION OF SAMPLE SPECIMEN
2.1 OPD 2.1 Phlebotomist calls the Irvin Whyles D. De
Wait in the waiting area provided patient’s name, collects Guzman
by the hospital and prepare for samples for testing, and inform CCMC
collection of sample specimen the patient for the releasing of
results
3.0 CLAIM OF LABORATORY RESULT
3.1 Return to laboratory, present 3.1 Receive Official Receipt and Mary Ann C. Pajarillo
Official Receipt, and claims the release the result/s of CCMC
results. laboratory test to the patient or
patient’s representative
3.2 Claim laboratory result/s.
TOTAL P50.00 30 minutes
298
5 Conduct of Radiographic Examinations to Out- patients and In-patients

It provides people with affordable, high-quality health care through a holistic approach and a technology-based health care delivery system by
providing them with timely and reliable information obtained from radiographic examinations
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Radiology Section (X-Ray, Ultrasound and CT Scan)
1. Physician’s Radiographic Request. Out Patient Department and Service Ward
2. Order of Payment (OP) Radiology Section
4. Certificate of Indigency Barangay Hall
1.1 Patient shall present the radiology 1.1 Receive the request and issue an None 1 minute Flores Ferdinand
request for the issuance of Order of Order of Payment. B. Flores
Payment CCMC

2.1 Receive Order of Payment and 2.1 Receive OP and payment then issue None 3 minutes Riza T. Aquino
proceed to Cashier for payment of the Official Receipt (OR). or
amount stated therein. Robie P. Perono
- If indigent patient, proceed to Social CCMC
Welfare Administration (SWA) for
evaluation and assessment and
present Cert. of Indigency obtained
from their Barangay.
299

3.0 Conduct of RADIOGRAPHIC EXAMINATIONS
3.1 Proceed to the Radiology Section for 3.1 Provide the requested Diagnostic None Varies Joseph H. Dimla
the conduct of the requested Radiology procedures and inform the depending on CCMC
Diagnostic Radiology procedures. patient the release date of the official the
result procedures
If the patient exhibits COVID

symptoms, the procedure shall be
done on the container van
3.0 CLAIM OF RESULT
3.1 Return to Radiology Department, 3.1 Receive Official Receipt and release None 2 minutes Joseph H. Dimla
presents the Official Receipt for the the result/s of test to the patient or CCMC
release of test result. patient’s representative
Depends on
TOTAL None
the case
6 Provision of Medical Social Services

Strongly committed to provide adequate and medical assistance to distressed and indigent patients
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Medical Social Section
300

1. Barangay Certificate of indigency with official seal Barangay Office
2. Social case study Report from CCSWD (if applicable) CCSWD
3. Medical/Clinical Abstract Nursing Office (if admitted)/OPD
4. Latest Pay Slip (if employed Patient’s employer
5. Order of Payment/Statement of account SOA Billing Section
6. Laboratory Request Nursing Station/OPD
Medicine Prescription (for referral to other GOs, NGOs and
7. OPD
other hospital institution
8. Patient’s Case Record Admitting Section
9. Clearance for Discharge patient (Hospital Bill) Nursing Office
FEES TO PROCESSING
BE PAID TIME
1.0 MEDICAL ASSISTANCE
1.1 Patient/Client shall get number 1.1 Provide queue no. and initially None 10 Minutes Robie P. Perono
inside the MSS Department and assess the presented (varies on the CCMC
Patient/client shall wait for their documents for possible case of the
name to be called assistance needed. patients)
2.0 INITIAL INTERVIEW

2.1 For Admitted patient: 2.1 Shall perform interview, 10 minutes Robie P. Perono
- Patient/ Client to Proceed at evaluation and assessment to None CCMC
the MSS staff for Initial Intake patients or patients’ relatives
Interview. for qualification on the
➢ Phil health Sponsorship
(LGU)
➢ Point of Service (POS)
301
FEES TO PROCESSING
BE PAID TIME
3.0 MEDICAL ASSISTANCE
3.1 For OPD Patients: 3.1 Shall evaluate patients 10 minutes Robie P. Perono
Patients shall present requesting for discount on None CCMC
laboratory/diagnostic request for medical procedures based on
possible assistance and discount their Classification of for
Socio-Economic Condition
4.0 ABANDONED PATIENTS
4.1 neglected/abandoned admitted 4.1 Coordinate with Barangay Depends on Robie P. Perono
patients Officials for the schedule of None the case CCMC
Home Visitation to the
Immediate relative of
Neglected/abandoned patients
admitted and being treated in
the Hospital
Depends on
TOTAL None
the case
7 Provision of Medical Records Services

This section is committed and tasked in providing quality, quantitative and enhance care via use of data obtained from patient medical
records, admitted and treated in this institution.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Medical Records Services
302

1. Issuance of Certification of Live Birth: -Admitting Section
1.1. Application Form -Government agencies issuing identity cards
1.2. Identification of Applicant (Mother/Father) or Parent of
applicant (if minor)
2. Issuance of Death Certificate
2.1 Deceased Information Sheet -Medical Records Section
2.2 Statement of Account (SOA) -Billing Section
2.3 Discharge Clearance -Ward/Emergency Room
2.4 Identification Card of the deceased and relative -Government agencies issuing identity cards
3. Issuance of Medical Records/Information (Medical/Medico-Legal
Certificate, Insurance/SSS Benefit claims
3.1 Request Form -Medical Records Section
3.2 Identification Card of Patient -Government agencies issuing identity cards
FEES TO PROCESSING
BE PAID TIME
1.0 Issuance of Certification of Live Birth
1.1 Patient (Mother) of newborn gives 1.1 Interviews Mother after giving birth None 10 minutes Marvin Cincollagas
relevant details/information (OB and fill-up draft of birth certificate CCMC
Ward)
1.2 Pay and secure an Official Receipt 1.2 Issue Order of Payment and 50.00 5 minutes Marvin Cincollagas
instructs the mother/parent to go to CCMC
MRS after a week from discharge
for the release of the registered birth
certificate
1.2.1 Transcribe and check for the None 15 minutes Marvin Cincollagas
correctness based on the given CCMC
information
303
FEES TO PROCESSING
BE PAID TIME
1.2.2 Register Certificate of Live
Birth at the Civil Registrar
Department, Caloocan City Hall
2.0 Issuance of Death Certificate
2.1 Relative of decease patient 2.1 Interviews relative of the decease None 15 minutes Maria Gaynor Aquino
proceed to Medical Record Section CCMC
and gives relevant 2.1.1 Transcribes/Check for the
correctness based on the given
details/information
information
2.2 Pay and secure an Official Receipt 2.2 Issue Order of Payment 50.00 5 minutes Maria Gaynor Aquino
CCMC
2.3 Receives Certificate of Death 2.3 Releases death certificate to None 5 minutes Maria Gaynor Aquino
immediate relative/authorized CCMC
representative
3.0 Issuance Medical Records/Information (Medical/Medico-Legal Certificate, Insurance/SSS Benefit Claims)
3.1 Request for medical 3.1 Issue Order of Payment and None 5 minutes Rowena Esperanza Afan
record/information indicate fee to be paid depending on CCMC
the type of document needed
Medical Certificate
Medico-Legal Certificate
SSS/Other insurance claims
3.2 Pay and present the Official 3.2 Schedules the release of the 50.00 5 minutes Rowena Esperanza Afan
Receipt documents needed. Depending on CCMC
the nature of request
Condition Specific
Insurance and SSS claims
304
FEES TO PROCESSING
BE PAID TIME
3.3 Returns to the Medical Records Issues the medical None 5 minutes Rowena Esperanza Afan
Section on the scheduled date of certificate/Medico-Legal Certificate CCMC
release to get the requested /Insurance/SSS Benefit Claim
documents.
1 hour and 10
TOTAL 50.00
minutes
8 Dispensing and distribution of drugs and Medicines

It provides and helps the people make the best use of medication, its several traditional functions; the procurement, production, preparation,
dispensing and distribution of medications.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Pharmacy Section

1. Prescription Emergency Room, Medical/OB Ward, OR/DR, SACU/NICU
2. Philhealth MDR with stub Philhealth Section
3. Clearance for discharge Emergency Room/Medical and OB Ward
4. Official Receipt Cashier
FEES TO PROCESSING
BE PAID TIME
1.0 Prescription of Medicines
1.1 Physician on duty shall issue 1.1 Receives prescription order and None 5 minutes Haydee G. Figueroa
prescriptions and non- prepares the medicines. CCMC
305
FEES TO PROCESSING
BE PAID TIME
prescriptions for the patient’s 1.1.1 The nurse transcribed the None
medications. medications 5 minutes Mary Kris P. Mula
CCMC
Filling of order, retrieval, labelling
and dispensing of drugs and
medicines.
For ER admissions, prescriptions

are forwarded to pharmacy for
preparation and dispensing of drugs
and medicines assisted by the nurse
to pharmacy.
For Ward stations, all bulk

prescription orders are forwarded
by the utility of each station to
pharmacy for preparations and
dispensing and resend to the utility
to their station
2.0 Clearance (Discharge of Patient
2.1 For out-patient, acquire order of 2.1 Compute the dispensed medicines, Amount 5 minutes Haydee G. Figueroa
payment and paid varying amount obtain from Pharmacy and issue an varying CCMC
depend on the dispense medicine Order of payment slip and proceed dependen
issued or used. to cashier for payment. Secure an t on the
official receipt, and present to medicines
pharmacy for clearance. Proceed to dispense
other respective departments for
completion of clearance and back to
ER for discharged by the guard on
duty.
306
FEES TO PROCESSING
BE PAID TIME
2.2 For In Patients with Philhealth 2.2 Encoded in IOMis for billing None 10 minutes Maria Lourdes R. Timbol
dependent on its category. purposes CCMC
IPP/Private/Government/OFW The relative will proceed first to
Indigent/sponsored/Point of Pharmacy department to present
service/senior citizen/retiree their MDR with stub for clearance
purposes and proceed to billing
section.
TOTAL None 25 inutes
9 Assistance for PHILHEALTH Services

To deliver a quality of service through a socialized health insurance program that provides viable means of helping the people pay for health
care services.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Philhealth Section

WHO MAY AVAIL: Patients, Patient’s Relative
1. Member Data Record(MDR) Any Philhealth Satellite Office
2. Philhealth Identification Card Any Philhealth Satellite Office
3. Philhealth Benefit Elligibility Form(PBEF)admitted only Philhealth Dept of the Hospital
4. Claim Signature Form(CSF)if employed Member’s Employer
5. Certificate of Contribution(CoC) if employed Member’s Employer
FEES TO PROCESSING
BE PAID TIME
1.0 Philhealth Eligibility Status
307
FEES TO PROCESSING
BE PAID TIME
1.1 Verify Philhealth eligibility 1.1 Take information about the patient None 12 minutes Maria Lourdes R. Timbol
Check the member/patient Eligibility CCMC
through IHOMIS portal
Proceed to the nearest Philhealth Secure the Member Data Record
1.2 Satellite Service Office 1.2 (MDR) of the member/patient at the None 10 minutes
nearest Philhealth Satellite Office
and present such document at
Phihealth section
2. Submit the Member Data Record 2.1 Submit the MDR in Window 8 of None 10 minutes Maria Lourdes R. Timbol
to Philhealth Dept. Philhealth Dept. CCMC
2.2 Issue Philhealth Stub to the
member.
2.3 Proceed to Social Worker Services
for referral of membership (inactive
or non-philhealth member)
3. Discharge Philhealth patient, Go 3. Require for a discharge clearance None 10 minutes Maria Lourdes R. Timbol
to Philhealth Dept (Window 8) with final diagnosis slip by the CCMC
relative from the Nurse Station.
4.. Make a request for needed 4.. Accept Xerox copy of the required None 12 minutes Maria Lourdes R. Timbol
documents. ex: Laboratory documents as attachment for CCMC
results, X-ray, CT-scan, Philhealth Claims.
Ultrasound results, Record of
Operation, Anesthesia chart,
Delivery room Record, for Xerox
copy from the Nurse Station.
For OB patients, copy of
original birth certificate and
Newborn Filter Sticker.
308
FEES TO PROCESSING
BE PAID TIME
5. Go to Pharmacy Dept. (Window 5. Give the discharge clearance for None 10 minutes Maria Lourdes R. Timbol
3) for signature of the discharge signature at Pharmacy Dept. CCMC
clearance.
6. Proceed to Admitting Dept. 6. Discharge the patient through None 10 minutes Maria Lourdes R. Timbol
(Window 7) for discharge of Admitting Dept. CCMC
patient
7. Return to Philhealth Dept. 7. Encode ICD 10/RVS code of the None 15 minutes Maria Lourdes R. Timbol
(Window 8) for processing of illness/procedure related for the CCMC
claims. case rate.
8. Proceed to Billing Dept. 8. Hand over the Philhealth Stub by None 15 minutes Maria Lourdes R. Timbol
(Window 9) for the Issuance of the member to Billing Dept. CCMC
the Statement of Account.
1 hour and 54
TOTAL None
minutes
10 Issuance of Billing Statement

Provide accurate and timely summary of all charges for every patient.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Billing Section

309

1. Clearance Slip Ancillary Department
2. PHIC Eligibility Form and Charge Slip PhilHealth Section
3. Point of Service (POS) Certification Medical Social Services
FEES TO PROCESSING
BE PAID TIME
1.0 FOR PHILHEALTH MEMBER
1.1 Present the PHIC Eligibility Form 1.1 Receive the charge slip and encode None 5 minutes Marilyn N. Liwag
and charge slip RVS code of the illness/ procedure CCMC
related for the case rate and issue
Statement of Accounts
1.2 Fill out all necessary information 1.2 Verify all information of the patient None 5 minutes Marilyn N. Liwag
in the Statement of Accounts from the Statement of Accounts CCMC
and certify its correctness
1.3 Submit Statement of Accounts to 1.3 Receive the Statement of Accounts, None 5 minutes Maria Lourdes R. Timbol
PhilHealth Section and secure print PhilHealth claims to be signed CCMC
Clearance Form. by the member/patient and sign the
clearance form.
1.4 Return to Billing Section for 1.4 Issue Final Statement of Accounts None 2 minutes Maria Lourdes R. Timbol
clearance. and sign the clearance form CCMC
2.0 NON-PHILHEALTH MEMBER / NOT ELIGIBLE TO USE PHILHEALTH

1.1 Present the clearance with 1.1 Receive the charge slip and encode None 5 minutes Marilyn N. Liwag
marked “No PhilHealth” RVS code of the illness/ procedure CCMC
related for the case rate and issue
Statement of Accounts
1.2 Fill out all necessary information 1.2 Verify all information of the patient None 5 minutes Marilyn N. Liwag
in the Statement of Accounts from the Statement of Accounts CCMC
and certify its correctness
310
FEES TO PROCESSING
BE PAID TIME
1.4 Proceed to Medical Social 1.3 Issue Summary of Charges and None 2 minutes Marilyn N. Liwag
Services instruct to proceed to Medical CCMC
Social Services for discount.
Received Discount Slip, issue the None 2 minutes Robie P. Perono

Secure a Discount Slip. Final Statement of Accounts and CCMC
instruct to proceed to Cashier for
payment.
Amount 2 minutes Riza T. Aquino
Receive the final Statement of Photocopy the Original Receipt stated in CCMC
Accounts and proceed to Cashier Statement
for payment. of
Accounts 1 minute Marilyn N. Liwag
Sign the clearance form. CCMC
Return to Billing Section for None
clearance.
Amount
stated in
TOTAL Statement
26 inutes
of Accounts
311
11 Collection and Payment

Cashier Section shall collect payment from the patients in paying hospital bills, hospital diagnostic procedures, testing, and examination fees
from In and outpatients and remit such amount on a daily basis.
OFFICE OR DIVISION: Caloocan City Medical Center (CCMC) – Cashier Section

1. Order of Payment From various sections (Pharmacy/ Laboratory/ Radiology/ Physical
Therapy/ Medical Records/ Radiology Section)
2. Statement of Accounts (SOA) Billing Section
3. Senior ID/PWD OSCA/PDAO
1.0 FOR PHILHEALTH MEMBER
1.0 Shall present Statement of Account or 1.0 Accepts Statement of Account or None 5 minutes Riza T. Aquino
Order of Payment Order of Payment and check the CCMC
completeness of the details prior to
the issuance of the Official Receipt.
2.0 Shall settle the amount stated therein. 2.0 Accepts payment and shall issue a None 5 minutes Riza T. Aquino
corresponding Official Receipt (O.R) CCMC
312

information:
− Client’s name
Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or formal
letter.
− Client’s name
− Incident
− Evidence
processed complaints are forwarded to concerned office/ department or personnel for explanation to be submitted
within three days upon receipt of the complaint. The response is then relayed to the complainant.
313

− 5310-79-25 / 5-310-79-20
• Email Address:
− ccmc.2013@yahoo.com / ccmc.2016@yahoo.com
• Office Address:
- Caloocan City Medical Center
Ntes
150 A. Mabini St., Caloocan City
314
CALOOCAN CITY NORTH MEDICAL CENTER
315
1 Provision of Medical Services to Out-Patients

Provide services to its patients or people who visit the hospital due to health problems but do not need overnight confinement. The services
provided include wellness, diagnostic and treatment.
OFFICE OR DIVISION: Caloocan City North Medical Center - Out Patient Department (OPD)
WHO MAY AVAIL: Out-Patient or Relative of patient/s
1. Orange Card – for Old patient Patient
2. Orange Card – for New patient Admitting Section (Window 1)
FEES TO PROCESSING
BE PAID TIME
1.0 COMPLYING WITH NEW NORMAL PROTOCOL
1.1 Get Doctor’s Appointment for 1.1 Send a confirmation text message None 2 minutes Assigned Scheduler
specific medical concern via thru the OPD hotline
sending a text message to the
following numbers:
0915-9307599 –
Medical/Pedia/Dental/Senior
0932-7046576 – OB-Gyne .
0956-3862963 – Subspecialty
(Gastro, Pulmo, Cardio, Rheuma,
316
FEES TO PROCESSING
BE PAID TIME
Surgery, Ortho, Ophtha, Diab,
Endo, and ENT

2.1 For OLD patient: Arrive at the day 2.1 Call the patient next in line. None 5 minutes Marie Carl R. Jasa, RN
of doctor’s appointment. Present Confirm appointment. CCNMC
confirmation text message with
schedule and present orange card 2.2 Ask for Orange Card for OLD
at the OPD triage area. Patients. Madonna C. Amaro
For NEW patient: Arrive at the CCNMC
doctor’s appointment. Present NEW Patients are advised to
confirmation text message secure orange card at the Admitting
Section, Window 1.
2.3 Issuance of COVID form. Elizabeth Cortez, RN

CCNMC
2.4 Interview and classify the chief
complaints or Illness.
2.5
317
FEES TO PROCESSING
BE PAID TIME
Ask patient to proceed to
designated waiting area inside
OPD.
3.0 INITIAL HEALTH ASSESSMENT

3.1 Wait for name to be called at the 3.1 • For New Patient- Blottering and None 15 minutes Marie Carl R. Jasa, RN
OPD Nurse Station. History taking (Initial Record) CCNMC
• For Old patient- Retrieval of
patients Chart.
3.2 Call the patient for Vital signs

taking, Data gathering and chief
complaint.
3.3 Refer patient to Respective

Doctors.
4.0 MEDICAL CHECK-UP
4.1 Proceed to the specific Clinic 4.1 Examine the patient, assess and None 25 minutes Dra. Mary Grace
Department. determine the medical status. Magtibay,
or
4.2 Give Prescriptions, laboratory, Dra. Katherine Retoriano,
work-ups and referrals. or
Dra. Gilda Posadas, or
4.3 Give home instructions and follow- Dr. Maria Luisa
up check-up. Crisostomo or
Dra. Go, Dra. Manalo,
or
Dra. Jacoba, Dra. Edar,
318
FEES TO PROCESSING
BE PAID TIME
or
Dr. Ruste or
, Dr. Reyes, or
Dr. Lopez, or Dra.
Gungon, or Dra. Ng,
and
Dr. Luna
CCNMC
5.1 May Go Home 5.1 Collect finished patient’s chart for None 5 minutes Marie Carl R. Jasa, RN
documentation. CCNMC
5.2
Record and Filing patient’s chart
2 Provision Of Medical Assistance To Emergency Cases

Provide rapid assessment, patient-centered care and prompt transportation to most suitable hospital.
OFFICE OR DIVISION: Caloocan City North Medical Center – Emergency Room Department
TYPE OF G2C – Government to Citizen
TRANSACTION:
WHO MAY AVAIL: Patient or Relative of patient/s

1. Health declaration or Covid19 survey form Emergency Room
2.Patient information sheet Emergency Room
3.Discharge clearance Emergency Room
319
4.Patient chart (for admission) Emergency Room
FEES TO PROCESSING
BE PAID TIME
1.0 PATIENT’S INFORMATION
1.1 Properly filled out Health 1.1 ER security guard to assist relatives None 5 minutes Security guard on duty
declaration or Covid19 survey to complete necessary forms and Triage officer on
form submit to triage officer duty Physician on duty
2.0 CLASSIFICATION OF PATIENT

2.1 Classify patient as emergent, 2.1 For emergent cases - assist patient None 5 minutes Conrad Jason M.
urgent and non-urgent. to observation area 1 for vital signs, Rempillo, RN
immediate assessment of the or
physician, initial management and Dr. Adriano V. Gapoy,
ordering of diagnostics. CCNMC
2.2 For urgent cases - assist patient to

observation area 2 for vital signs,
immediate assessment of the
physician, initial management and
ordering of diagnostics
2.3
320
FEES TO PROCESSING
BE PAID TIME
For non-urgent cases - patient is
assisted to observation area 3 or
instructed for OPD consultation.
3.0 HEALTH ASSESSMENT

3.1 Physician's evaluation of 3.1 Evaluation and interpretation of None 5 minutes Conrad Jason M.
diagnostic results. results. Rempillo, RN
or
3.2 Prescription of medications and Dr. Adriano V. Gapoy,
further diagnostics if necessary. CCNMC

4.1 Physician's evaluation of 4.1 Patients for discharge: instructions None 5 Minutes John Anthony Lat
patient's health status for discharge, and home medications are given. RMT
further observation, admission or or
transfer to other hospital. 4.2 Clearance form duly signed by Julius Ceasar Mentoya,
nurse on duty and ancillary RRT
dept. CCNMC
Patients for observation:
4.3 maintained at observation area.
Physician's orders are carried out 6 hours Conrad Jason M.
by nurse on duty. None Rempillo, RN
Patients for admission: Chart is or
4.4 accomplished by physician and Dr. Adriano V. Gapoy,
orders are properly carried out by CCNMC
nurse on duty. Patient endorsed to
Isolation or regular ward nurse on 2 hours
duty.
321
FEES TO PROCESSING
BE PAID TIME
None
Patients for transfer to other
hospital: Referral form completed.
Coordination done by physician on
duty
8 hours and 35
TOTAL None
minutes
3 Provision Of Medical Services For X-Ray (Out-Patient And Ward)

To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services
especially to the residents of City of Caloocan.
OFFICE OR DIVISION: Caloocan City North Medical Center – Radiology Department

WHO MAY AVAIL: Patiets

1. Diagnostic Procedure Request (X-ray OPD Out-Patient Department (OPD)/ In-Patient ( WARD)
2. Order of Payment (OP Radiology Department
3. Official Receipt (OR) Cashier Section (Window 5)
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF PATIENT’S REQUIREMENTS
322
FEES TO PROCESSING
BE PAID TIME
1.1 Patient submit request and acquire 1.1 Receive the request and double None 15 minutes Ermelito Ecle
Order of payment check the completeness of CCNMC
information.
1.2 Pay the required amount at the
hospital cashier (Window 5). 1.2 Issue Order of Payment and
advice client to proceed to the
Cashier section for payment.
2.0 ISSUEANCE OF PATIENT’S REQUIREMENT’S
2.1 Present the Order of Payment and 2.1 Issue Order of Payment (OP) and Depends 15 minutes Edna Fernandez
settle the amount at the hospital ask the client to proceed to on the CCNMC
cashier (Window 5). Cashier Section for payment. service to
Receive the Official Receipt 2.2 avail
2.2 Receive the OP and payment
stated, then issue OR.
3.0 IMPLEMENTATION OF RADIOLOGY SERVICES

3.1 Return to Radiology Department to 3.1 Receive oofficial Receipt no. and None 1 hour Ermelito Ecle
present Official receipt and give the get requested diagnostic CCNMC
x-ray request procedure
4.0 WAITING FOR RESULT
4.1 Patient will proceed 4.1 Radiographer should ensure that None 15 minutes Ermelito Ecle
to Digital Radiographic Procedure patients properly instructed CCNMC
before an x-ray exposure is
made
Conduct the procedure

2 days
Instruct the patient or relative for
the
releasing of official result
323
FEES TO PROCESSING
BE PAID TIME
5.1 Patient presents the official receipt 5.1 Receive official receipt and None 10 minutes Ermelito Ecle
to get the official x-ray result. Release official x-ray result from CCNMC
reading of radiologist.
Double checking of result and
printed image
Depends
2 days 1 hour
on the
TOTAL and 55
service
minutes
to avail
4 Provision of Medical Services For X-Ray (X-Ray)

To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare services
especially to the residents of City of Caloocan.
OFFICE OR DIVISION: Caloocan City North Medical Center – Radiology Department

1. Diagnostic Procedure Request (X-ray Portable) Emergency Room ER (X-ray area)
2. Order of Payment (OP) Radiology Department
324
FEES TO PROCESSING
BE PAID TIME
1.1 Go to Radiology Department and 1.1 Receive the request and check the None 5 minutes Joseph Peralta
present the diagnostic procedure completeness of information. CCNMC
xray request.
Inform the patient’s relative that Conduct the procedure and tell
1.2 x- ray procedure will be perform. when to come back for the official 15 minutes
result. Double check the accuracy
of Diagnostic Procedure.
Receive the Order of Payment Issue Order of Payment and

1.3 and proceed to Cashier Section. advice
client to proceed to the Cashier
section for payment.
2.0 ISSUEANCE OF PATIENT’S REQUIREMENT’S
2.1 Present the Order of Payment 2.1 Receive the required amount Depends 15 minutes Edna Fernandez
and settle the amount at the together with the Order of Payment. on the CCNMC
hospital cashier (Window 6). service to
Issue Official Receipt. avail
2.2 • Receive the Official Receipt. 2.2
3.0 IMPLEMENTATION OF RADIOLOGY SERVICES
3.1 Return to Radiology Department 3.1 Receive and copy Official Receipt None 1 hour Joseph Peralta
(ER AREA) and present Official number. CCNMC
receipt for Diagnostic Procedure.
3.2 Acquire schedule of release of 3.2 Inform the patient regarding the day 15 minutes
his/her result. of the releasing of official result. None
325
FEES TO PROCESSING
BE PAID TIME
4.1 Return to Radiology Department 4.1 Release the official results. None 2 days Joseph Peralta
on the scheduled date of result. CCNMC
Depends
2 days 1 hour
on the
TOTAL and 50
service to
avail minutes
5 Provision Of Medical Services For Ultrasound

To provide excellent patient care, patient safety and unequalled passion and commitment to assure the very best healthcare
services especially to the residents of City of Caloocan.
OFFICE OR DIVISION: Caloocan City North Medical Center – Radiology (Ultrasound) Department

1. Diagnostic Procedure Request (Ultrasound) Emergency Room (ER) or Out-Patient Department (OPD)
2. Scheduling of Ultrasound procedure Ultrasound section
3. Order of Payment (OP) Ultrasound section
4. Official Receipt (OR) Cashier Section (Window 5)
326
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF PATIENT’S REQUIREMENT
1.1 Proceed to the Ultrasound section 1.1 Receive the request and check the None 10 minutes
and present the diagnostic completeness of information.
procedure request.
1.2 Instruct the client regarding their
None 20 minutes Roxanne Berba
1.2 Scheduling of ultrasound schedule and preparation.
CCNMC
procedure and preparation.
1.3 1.3 Issue Order of Payment and advice
Receive the Order of Payment client to proceed to the Cashier
and proceed to Cashier Section. section for payment.
2.0 ISSUEANCE OF ORDER OF PAYMENT
2.1 Present the Order of Payment and 2.1 Receive the required amount Amount 20 minutes Edna Fernandez
request form.settle the amount at together with the Order of Payment. differs CCNMC
the hospital cashier (Window 5). based on
Issue Official Receipt. the
2.2 • Receive the Official Receipt. 2.2 request
procedure
3.0 IMPLEMENTATION OF ULTRASOUND SERVICES
3.1 Return to Ultrasound section and 3.1 Receive Official Receipt and render None 1 hour Roxanne Berba
present the Official receipt and the requested Ultrasound CCNMC
request form for Ultrasound procedure.
Procedure. Acquire schedule of 3.2
release of his/her result. Double check the accuracy of
Ultrasound Procedure.
Give the official receipt claiming the
result.
4.0 WAITING FOR RRESULT
327
FEES TO PROCESSING
BE PAID TIME
4.1 Return to Ultrasound section on 4.1 Release the official results None 2 days Roxanne Berba
the scheduled date of result CCNMC
2 days1 hour
TOTAL None and 50
minutes
6 Provision Of Medical Services For Laboratory Procedures

To provide Laboratory Services utilized in this prevention, diagnosis and management of diseases by a compassionate Laboratory staff.
OFFICE OR DIVISION: Caloocan City North Medical Center – Laboratory Department

WHO MAY AVAIL: Patient or Relative of patient/s

1. Order of Payment Laboratory Section
2. Official Receipt Cashier section (Window 5)
FEES TO PROCESSING
BE PAID TIME
1.0 FOLLOW OPD PROTOCOLS
1.1 For OPD Patient, Present the 1.1 The Medical technologist on duty None 5 minutes Nicole Justine Ibajo
laboratory request and get the receives and assesses the CCNMC
order of payment from the laboratory request.
Laboratory Department.
1.2
328
FEES TO PROCESSING
BE PAID TIME
The Medical technologist on duty
instructs the patient depending on
the test requirements, non – fasting
or fasting; scheduled or not.
1.3
issues order of payment None 5 minutes Nicole Justine Ibajo
1.4 CCNMC
receives and assesses the
laboratory request.
1.5
1.6 instructs the patient /
Relative depending on the test
requested.
2.0 FOLLOW ER PROTOCOLS
2.1 • For ER Patient / 2.1 Cashier receives payment and Varies 1 minute Edna Fernandez
Relative, Present the issues the Official Receipt depending CCNMC
laboratory request and get the on the
order of payment from the test/s
Laboratory Department. requested.
3.0 ISSUANCE OF OFFICIAL RECEIPT
3.1 OPD patient returns to Laboratory 3.1 OPD patient returns to Laboratory None Case Nicole Justine Ibajo
and presents Laboratory request and presents Laboratory request Dependent CCNMC
together with the Official Receipt. together with the Official Receipt.
4.0 IMPLEMENTATION OF LABORATORY SERVICES

329
FEES TO PROCESSING
BE PAID TIME
4.1 OPD Patient waits at the Waiting 4.1 The Medical technologist on duty None ER patients 1 Nicole Justine Ibajo
area provided by the hospital and calls the patient’s name; samples for Hour and OPD CCNMC
prepares for sample collection testing, and instruct the patient of Patients 2
releasing of results. Hours Varies
depending on
the test/s
requested.
5.1 ER Patient waits for sample 5.1 The Medical technologist on None 5 minutes Nicole Justine Ibajo
collection. duty calls the patient’s name; CCNMC
collects samples for testing, and instruct
the patient of releasing of results
6.1 OPD Patient returns to 6.1 The Medical technologist on duty None 5 minutes Nicole Justine Ibajo
Laboratory, presents his/ her receives the Official Receipt and CCNMC
Official Receipt, and claims the releases the results to the patient.
results.
7.1 ER patients returns to Laboratory, 7.1 The Medical technologist on duty None 5 minutes Nicole Justine Ibajo
presents his/ her Official Receipt receives the Official Receipt CCNMC
together with the ER clearance and will sign the ER clearance
stab for signing and claims the stub.
result.
7 Provision Of Medical Services For The Pharmacy

CCNMC provide and help the people make the best use of medication, its several traditional functions; the procurement production, preparation,
dispensing and distribution of medications.
330
OFFICE OR DIVISION: Caloocan City North Medical Center – Pharmacy Department

WHO MAY AVAIL: All

Out-Patient Department, In-Patient Department Emergency
1. Prescription (Original)
Department, E.R Triage
2. Order of payment (Original) Pharmacy/E.R. Department
3. Government Issued Identification Card Senior I.D, PWD I.D
4. Official Receipt (Original) Cashier Section – Window 5
5. E.R. Clearance Billing-Window 4
FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE
1.0 ISSUANCE OF PRESCRIPTION
1.1 Patient (Mother) of newborn gives 1.1 Nurse will write an order of payment for None 2 minutes Richard Nino
relevant details/information (OB all the used supplies and medicines. Cabangon
Ward) CCNMC
2.0 ISSUANCE OF ORDER OF PAYMENT
2.1 E.R. Watcher will give the order of 2.1 Pharmacist will write the price on the None 2 minutes Roan Panti
payment to the Pharmacy order payment received from E.R. CCNMC
watcher.
3.0 SUBMISSION OF ORDER OF PAYMENT
3.1 OPD patients and Admitted patients 3.1 Check the available medicines None 2 minutes Roan Panti
will wait for Order of payment and in the prescription and give an Order CCNMC
give to pharmacy of payment. Present your senior ID,
and PWD ID to avail a discount.
331

4.0 CHECKING OF CATEGORY
4.1 In-Patient Department 4.1 Admission prescription shall be None 2 minutes Roan Panti
signed by the nurse before receiving CCNMC
the medicines. Prepare and release
the medicines to the requesting
nurse. Encode to the HBSys for
billing purposes.
5.0 PAYMENT OF REQUIRED FEES
5.1 Go to Pharmacy (Window 6) if 5.1 Pharmacist will ask for the following None 3 minutes Roan Panti
Patient is with clearance (Go Home CCNMC
• NBB
order by physician).*FOR NBB a. Nbb stub
STATUS PROCEED TO WINDOW b. Unused medicines
3 • Non –NBB
a. Unused medicines Amount
* Payment for send out of medicines indicated in
Write unused medicines in the returned the Official
log book with signature of watcher. Encode receipt
and deduct the medicines in the charge slip
and into the HBSys. Release a Pharmacy
Stub to the watcher.
6.0 RELEASING OF MEDICINES

6.1 Pay the required fees at the Amount may 2 minutes
6.1 Pay the required fees at the Cashier Edna Fernandez
Cashier varies
(Window 5) CCNMC
(Window 5)
7.1 Go to Billing (Window 4) give the 7.1 Release of Statement of account None 2 minutes Elisa Garcia
pharmacy stub. CCNMC
332

8.1 Go to Pharmacy (Window 6) 8.1 Pharmacist will record the None 1 minute Roan Panti
Present official Receipt Official CCNMC
receipt number and medicines will
be released while counseling.
Clearance shall be signed by the
pharmacist
8 Issuance Of Medical Abstract And Discharged Summary For In-Patient Client

A medical abstract and discharged summary is a written statement from a physician issued to a patient, which attests to the admission and
final diagnosis of a medical condition of the patient. It can serve as a "Course in the Ward" or evidence of a confinement.
OFFICE OR DIVISION: Caloocan City North Medical Center (CCNMC) – Medical Record Section
WHO MAY AVAIL: All

1. Order of payment (Original) Medical Records Office/ Staff on Duty
3. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG
FEES TO PERSON
CLIENT STEPS AGENCY ACTION PROCESSING TIME
BE PAID RESPONSIBLE
1.0 REQUISITION OF DOCUMENTS
333
FEES TO PERSON
CLIENT STEPS AGENCY ACTION PROCESSING TIME
BE PAID RESPONSIBLE
1.1 Go to the Medical Record Section 1.1 Assess and examine the health None 2 minutes Rosemarie R.
request for Medical Abstract or conditions of the client. Cometa
Discharged Summary. CCNMC
2.1 Present the Orange Card to the 2.1 Check and Retrieve patient chart into None 30 minutes Rosemarie R.
Medical records Officer. the Storage Area. Cometa
CCNMC
3.0 PAYMENT OF FEES
3.1 Pay the required fees at the Cashier 3.1 Issuance Order of payment and Php 5 minutes Edna Fernandez
Section by showing the Order of Instruct client to pay the amount 50.00 CCNMC
Payment. stated into Window 5 (Cashier
Section).
4.0 CLAIMING OF REQUESTED DOCUMENTS
4.1 Present the Official Receipt to
4.1 Accomplish the medical abstract and None 1 hour Rosemarie R.
Medical Record Section. discharged summary request of the Cometa
client. CCNMC
5.0 RELEASING OF REQUESTED DOCUMENTS
5.1 Process the record and issue 5.1 Release and record the CTC medical None 5 minutes Rosemarie R.
certified true copy of medical abstract and discharged summary to Cometa
Abstract and Discharge summary the client into logbook. CCNMC
9 Issuance Of Birth Certificate
An official document issued to record a person's birth, including such identifying data as name, gender, date of birth, place of birth, and
parentage.
334

WHO MAY AVAIL: All

1. Order of Payment (Original) Medical Records Section
3. Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS Pag-IBIG

1.1 Go to the Medical Record 1.1 Assess and verify the data of the client. None 30 minutes Rosemarie R.
Section and request for Birth Cometa
1.2 Certificate. 1.2 Encode and print the data given. Secure CCNMC
Accomplish the Draft Form, all the requirements needed for filing of None 30 minutes
Waiver, and Requirements for Birth Certificate.
birth certificate.
(a.) If married – photocopy of
PSA Marriage Certificate
(b.) If single – income tax and
valid ID of both parents
2.0 PAYMENT OF FEES
2.1 Pay the required fees at the 2.1 Issuance Order payment to the Client. PhP 10 minutes Edna Fernandez
Cashier section by showing the Instruct client to pay the given amount into 50.00 CCNMC
Order of payment Window 5 (cashier section).
2.2
2.2 Pay the required fees at the Record the Official Receipt into logbook.
Cashier section by showing the
Order of payment
3.0
335

3.1 Check the Birth certificate Form, 3.1 Accomplish the Birth Certificate correctly None 15 minutes Rosemarie R.
all the data written, type, and signed by the parents and the OB-Gyn in Cometa
signed. charge. CCNMC
Secure the claim stub.
Instruction and Give a claim stub with date None 2 minutes
3.2 Secure the claim stub 3.2 of release.
Release Birth Certificate with registry None 5 minutes
Claim the Birth certificate to the number.
3.3 Medical Record on issued date. 3.3
1 hours and
TOTAL Php 50.00
32 minutes
10 Issuance Of Death Certificate

Provide accurate and timely summary of all charges for every patient.
WHO MAY AVAIL: All

1.Order of Payment (Original) Medical Records Office
2.Official Receipt (Original) Cashier Section – Window 5
3.Government Issued Identification Card BIR, Post Office, DFA, SSS, GSIS, Pag-Ibig
336
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1.1 Go to the Medical Record Section and 1.1 Assess and verify the data of the None 15 minutes Rosemarie R.
request for Death Certificate client. Cometa
1.2 Present the Orange Card and the Clearance CCNMC
1.2 Retrieve the chart and check 30 minutes
the completeness of clearance
2.0 ACCOMPLISHMENT OF FORM
2.1 Accomplish the Draft Form 2.1 Check the correctness of the data None 15 minutes Rosemarie R.
information given by the relative. Cometa
Ask the cause of death CCNMC
(ICOD, UCOD, ACOD, OCOD) to
the Attending Physician.
3.0 PAYMENT OF FEES
3.1 Pay the required fees at the Cashier section 3.1 Issuance Order of payment and Php 10 minutes Edna Fernandez
by showing the Order of payment. Make sure instruct client to pay at Window 5 50.00 CCNMC
to secure Official Receipt that will be issued (cashier section).
upon payment.
4.0 REQUESTING OF OR
4.1 Present the Official Receipt to Medical 4.1 Record the Official Receipt None 5 minutes Rosemarie R.
Record Section. number into logbook. Cometa
CCNMC
None
4.2 Check the Death Certificate Form, data 4.2 Encode and accomplished the 5 minutes
written, typed, and signed. Death Certificate.
None
4.3 4.3 Release the Death Certificate to
client. 2 minutes
337
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Claim the Death certificate to the Medical
Record with complete signed and signature
of the Physician.
Php
TOTAL 1 day
50.00
11 Provision Of Medical Services For The Admission Of Patients

Receive all reservations made for possible confinement and assist all queries relevant to admission. It also has duty to update records of
room
availability and the list of confined patients. Cashier Section shall collect payment from the patients in paying hospital bills, hospital
diagnostic procedures, testing, and examination fees from In and outpatients and remit such amount on a daily basis.
OFFICE OR DIVISION: Caloocan City North Medical Center (CCNMC) – Admitting Department
TYPE OF
TRANSACTION

1.Admitting Chart Emergency Section
2.Orange Card (for patient with existing records) Out-Patient Department (OPD )/ Admitting Section
3. Patient Chart Emergency Section/OPD
338
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.0 ADMISSION OF PATIENT’S
1.0 Accomplish and submit the Doctors 1.1 Check for the room availability (If room None 5 minutes Madonna Amaro
Order Sheet (DOS) and Record is available back to ER for Admission) CCNMC
Admitting History Sheet (RAHS) from *in case of none availability of room
the Emergency Room (ER)/ OPD doctor from E.R. refers for possible
Doctor. transfer.
Receive DOS and AHS from ER/ OPD

Nurses. Php
1.2 50.00 Edna Fernandez
Interview relative of patient and fill-up CCNMC
DOS and AHS.
1.3
Issue of Orange Card.
(a.) New Patient. Acquire permanent
1.4 patient number for hospital record and
future admission purpose.
(b.) Old patient. Notify the relative of
patient for record retrieval and/or
medical history
Fill up of Admitting Slip None

Madonna Amaro
1.5 CCNMC
Orient patient or relative on Hospital
Rules and Regulations and other
1.6 necessary forms.
Encode Patient Information in the
Hospital Billing System (HBSys).
339
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.7
Forward the accomplish DOS and AHS
to Emergency Room for admission.
1.8
2.0 DISCHARGING OF PATIENTS
2.1 Discharged of Patient. 2.1 Discharge the expired patient by None 5 minutes Madonna Amaro
retrieving the record of patient and CCNMC
encode the necessary data in HBSys.
2.2 Receive the clearance, then the relative

to fill the Cadaver Released. After
receiving the swab result, release the
cadaver to the funeral of their choice.

• Client’s name
340

How feedbacks are processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
• Feedbacks requiring answers are forwarded to the office/ department and required to answer
within three days upon receipt of the feedback. The office response is then relayed to the client.
or formal letter.
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated
• Complaints can also be filed through a formal letter. Make sure to provide the following
information:
• Client’s name
• Incident
• Evidence
How complaints are processed • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All
complainant.
• Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/
Action Officer for appropriate action. Response will be sent to the complainant through a formal
letter.
341

• 8282-3397
• Email Address:
• ccnmc16@gmail.com or ccnmc.hr@gmail.com
• Office Address:
• Caloocan City North Medical Center
Camarin Road, Brgy. 177 Caloocan City
342
CALOOCAN CITY WATERWORKS SYSTEM SERVICES (PATUBIG)
343
1 Billing and Payment
OFFICE OR DIVISION: Caloocan City Water Works System (PATUBIG)

WHO MAY AVAIL: Any person qualified to have water service
1.Statement of Account CCWS (PATUBIG) Billing Section
FEES TO PROCESSING
BE PAID TIME
1.1 Receive statement of account on 1.1 Read meter and record individual None Construction Maintenance I
water consumption. water consumption of households.
1.2 Record/Post water consumption in Admin Aide II

the customer’s Ledger/Record.
1 day
1.3 Encode readings, compute and Admin Aide II
generate Statement of Account
1.4 Post summary of current billing and Admin Aide III

arrears in record book.
1.5 Distribute statement of accounts to Admin Aide III

individual households.
2.1 Proceed to CCWS Office 2.1 Issue Order of Payment based on 5 minutes Admin Aide II
the issued Statement of Account.
2.2 Received Order of Payment

3.1 Proceed to the City Treasurer’s 3.1 Receive the Official Receipt and 3 minutes Admin Aide II/ Admin Aide III
Office, present the order of record the OR number and amount
344
FEES TO PROCESSING
BE PAID TIME
Payment and pay the paid in the household
corresponding amount Ledger/Record
After payment proceed back to 3.2 Return the Official Receipt to the Admin Aide II/ Admin Aide III
CCWS and present the Official Client.
Receipt.
Receive the Official receipt

Same as 1 day and 6
TOTAL
above minutes
information:
− Client’s name
Contact details (telephone number, cellular phone number, electronic mail address)
Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-
letter.
345

− Client’s name
− Incident
Evidence
submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.
Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer
− (02) 5-310-6972 / 8-288-8811 local 2295; 0917-2042424
patubig.caloocannorth@gmail.com
Facebook Account:
− www.facebook.com/caloocan.pdd
• Office Address:
• CALOOCAN CITY WATERWORKS SYSTEM AND SERVICES (CCWS-Patubig)
Zapote Road, Brgy 177, Camarin, Caloocan City
346
CITY ACCOUNTING DEPARTMENT
347
1 Processing of Disbursement Vouchers

Processing of disbursement vouchers/ payrolls for payment of personnel benefits, statutory obligations maintenance and operating expenses,
procurement of goods, services, acquisition of property plant and equipment, infrastructure projects, rental of venue for seminars/training.
OFFICE OR DIVISION City Accounting Department

(Fund Control and Processing Division, Bookkeeping, Division, Administrative Division, Payroll and
Remittance Division)
TYPE OF TRANSACTION G2B – Government to Business G2G – Government to Government
WHO MAY AVAIL Employees, Suppliers, Contractors and other Service Providers
1.1 PAYROLL (PERMANENT)
1. Payroll Sheet 3.8 GSIS- UOLI
2. Daily Time Record (w/ Leave Form, Certificate of Attendance,
3.9 GSIS Real Estate Loan
Locator Slip if any)
3. Remittance List 3.10 PAG-IBIG- Contributions (PS&GS)
3.1 Withholding Tax 3.11 PAG-IBIG- MPL
3.2 GSIS- Contributions (PS&GS) 3.12 PAG-IBIG- Calamity Loan
3.3 GSIS- SIF 3.13 PHILHEALTH- Contributions (PS&GS)
3.4 GSIS- Consolidated Loan / MPL 3.14 DBP LOAN
3.5 GSIS- POLICY LOAN 3.15 VETERANS LOAN
3.6 GSIS- Educational Loan / Computer Loan 4.NOSI/NOSA (if applicable):
3.7 GSIS- Emergency Loan 5.Certification for Transportation Allowance (if applicable):
1.2 PAYROLL (JOB ORDER & CONTRACTUAL)

1.Payroll Sheet 2.3 PAG-IBIG Multi Purpose Loan
2. Remittance List 3. Accomplishment Report
2.1 Withholding Tax 4. Certified True Copy of Contract (Every start of the Contract Period)
2.2 PAG-IBIG- Contribution (PS)
1.3 FIRST SALARY
1. Transmittal List forwarded to CSC 11. CTC Certification for Appropriation and Availability of Fund
348

2. Certified True Copy of Duly Approved Appointment 12. CTC DBM-CSC Form 1
3. Certified True Copy of Oath of Office 13. CTC Personal Data Sheet
4. Certificate of Assumption If applicable:
14. Clearance from money, property and legal accountabilities from
5. Statement of Assets, Liabilities and Net Worth (SALN)
previous office
15. Certified True Copy of pre-audited Disbursement Voucher of Last
6. Daily Time Record (DTR)
Salary from previous agency
7. Certification that the amount claiming was not included in any 16. Certification by the Chief Accountant of Last Salary received from
payroll previous office
17. BIR Form 2316 (Certificate of Compensation Payment/Tax
8. Remittance List
Withheld)
8.1 GSIS- Contributions (PS&GS) 18. Certificate of Available Leave Credits
8.2 GSIS- SIF 19. Service Record
9. Affidavit 20. Certificate of Transfer (in case transfer from other LGU)
10. CTC Mayor's Certification
1.4 2ND SALARY/HOLD SALARY 1.5 HOLD SALARY
1. Certification signed by HRMDO that the amount being claimed was
1. Daily Time Record (w/ Leave Form, Cert of Attendance, Locator
included in the payroll for the (certain payroll period) but not yet
Slip if any
claimed due to (state reason)
2. Remittance List (for period of 1-15) In case of Non-submission of DTR:
2. Daily Time Record (w/ Leave Form, Cert of Attendance, Locator
2.1 Withholding Tax
Slip if applicable) (Previous and Current applicable payroll period)
2.2 GSIS- Contributions (PS&GS)
2.3 GSIS- SIF
3. Certification that the amount claimed was included/not in any
payroll
1.6 HONORARIA
1. Payroll Sheet 3. Minutes of Meeting 5. Remittance List
2. Office Order (creating and designating composition) 4. Attendance Sheet 6. Authority to Collect
1.7 MONETIZATION OF LEAVE
349

5. Clinical Abstract/Medical Procedures to be undertaken in case of
1. Approved Letter Request health,
2. Approved Leave Application medical & hospital needs
6. Barangay Certification in case of need for financial assistance
3. Salary Savings
brought
4. Notice of Salary Adjustment/Increment (NOSA/NOSI) by calamities, typhoons, fire, etc.
1.8 PAYROLL (OVERTIME)
1. Payroll Sheet
3. BIR Remittance List
4. Authority to Render Overtime
5. Accomplishment Report
6. Salary Savings (if applicable)
1.9 TERMINAL LEAVE
11. Statement of Assets, Liabilities and Net Worth (SALN) If
1. Approved Leave Application
applicable
2. Service Record 12. Duly Accepted Resignation Letter
3. GSO Clearance 13. Death Certificate (PSA)
4. Accounting Clearance 14. Marriage Contract (PSA), CENOMAR, in case not married
5. CTO Clearance 15. Birth Certificate of All Surviving Heirs (PSA)
6. Legal Clearance 16. Affidavit of Next-of-kin
7. PVB and DBP Clearance 17. Waiver of Rights of Children 18 years old and above
8. Affidavit of No Pending Criminal Investigation 18. Extra Judicial Settlement
9. Certified True Copy of Employees Leave Card
10. Certified True Copy of Notice of Salary Adjustment/Increment/
Appt.
1.10 TRAVELLING ALLOWANCE 1.11 SALARY DIFFERENTIAL
1. OBR 1.Certified True Copy of Duly Approved Appointment
2. Itinerary of Travel 2. Certified True Copy of Oath of Office
3. Authority/Memo 3. Certificate of Assumption
350

1.12 CASH ADVANCE 4. Statement of Assets, Liabilities and Net Worth (SALN)
1. Approved Budgetary / Approved Authority to Attend
6. Certification that the amount claiming was not included in any
2. Invitation
payroll
3. Approved Itinerary (if applicable) 7. Remittance List
1.14 ACCOUNTS PAYABLE RECORDING (1ST SALARY /
1.13 ACCOUNTS PAYABLE RECORDING (GOODS / SERVICES) SALARY DIFFERENTIAL)
1. OBR 1. OBR
2. Purchase Request (PR) 2. Certified True Copy of Duly Approved Appointment
3. BAC Resolution 3. Certified True Copy of Oath of Office
4. Purchase Order (PO)/Contract 4. Certificate of Assumption
5. Sales Invoice/Billing Statement 5. Statement of Assets, Liabilities and Net Worth (SALN)
6. Acceptance and Inspection Report (AIR) 6. Statement of Assets, Liabilities and Net Worth (SALN)
7. Approved Budgetary (if applicable)
1.15 ACCOUNTS PAYABLE RECORDING (INFRASTRUCTURE) 1.16 SECURITY SERVICE (SUCCEDING PAYMENT)
1. OBR 1.Invoice
2. BAC Resolution 2. Statement of Account
3. Contract 3. Certified True Copy of Contract
4. Statement of Work Accomplished 4. Certified True Copy of Notice of Award
5. Certificate of Completion 5. Certified True Copy of Notice to Proceed
6. Engineer Inspection Report 6. Daily Time Record (DTR)
7. Certification
1.17 REIMBURSEMENT CHECKLIST
1.Purchase Request (PR) In case of Trainings/Seminar:
2. Acceptance and Inspection Report (AIR) 1.Authority to Attend
3. Official Receipt 2. Invitation
4. Certificate of Emergency Purchase 3. Itinerary of Travel
5. Confirmatory Report 4. Certificate of Appearance/Attendance
If applicable: 5. Reimbursement Expense Receipt (RER)
6. Property Acknowledgment Receipt (PAR/MR) 6. Plane/Boat/Bus Ticket, Boarding Pass
351

7. Request for Pre-Repair and Disposal 7. Official Receipt
8. Waste Material Report 8. Certificate of Travel Completed
9. Certificate of Good Running Condition
10. Pictures
1.18 PROCUREMENT OF MEDICINES AND MEDICAL
EQUIPMENTS
1.Purchase Request (PR) 14. Sales Invoice/Billing Statement
2. Invitation to Bid 15. Acceptance and Inspection Report (AIR)
3. BAC Minutes 16. ARE/RIS/PIS/PAR/MR
4. BAC Minutes Attendance Sheet (Pre and Post Bid) 17. Bid Form/Price Schedule
5. Abstract of Bids 18. Bidder's Bond/Bid Securing Declaration
6. Notice of Post Qualification 19. Omnibus Sworn Statement
7. Post Qualification Report of TWG 20. PhilGeps Registration with Posting Date
8. BAC Resolution 21. SPP/APP
22. Valid License to Operate and its List of Sources issued by Food
9. Notice of Award
and Drugs Administration (FDA)
10. Performance Bond 23. Certificate of Product Registration (CPR)
24. Certification that Drugs & Medicines are within and conform with
11. Contract
the PNF Manual
12. Purchase Order (PO) 25. Warranty Security
13. Notice to Proceed
1.19 PURCHASE OF LOT
1. Survey Plan 6. Certified Photocopy of Tax Clearance
7. Certified Photocopy of Transfer Certificate of Title and Tax
2. Structural Mapping Plan
Declaration
3. Appraisal Valuation Report If applicable:
4. Certified Photocopy of Authority/Agency Resolution 8. Photocopy of Valid ID of Authorized Representative
5. Deed of Absolute Sale registered with Register of Deeds 9. Special Power of Attorney
1.20 PUBLIC BIDDING (1MILLION AND ABOVE)
1. Purchase Request (PR) 15. Acceptance and Inspection Report (AIR)
352

2. Invitation to Bid 16. ARE/RIS/PIS/PAR/MR
3. BAC Minutes 17. Bid Form/Price Schedule
4. BAC Minutes Attendance Sheet (Pre and Post Bid) 18. Bidder's Bond/Bid Securing Declaration
5. Abstract of Bids 19. Omnibus Sworn Statement
6. Notice of Post Qualification 20. PhilGeps Registration with Posting Date
7. Post Qualification Report of TWG 21. SPP/APP
8. BAC Resolution 22. Warranty Security
9. Notice of Award If applicable:
10. Performance Bond 23. Ordering Agreement
11. Contract 24. Delivery Order Contract
12. Purchase Order (PO) 25. Order Agreement List
13. Notice to Proceed 26. Copy of Previous Voucher
14. Sales Invoice/Billing Statement
1.21 OTHER PROCUREMENT MODE (LESS THAN 1MILLION)
1. Purchase Request (PR) 10. Request for Pre-Repair and Disposal
2. BAC Resolution 11. Waste Material Report
3. Canvass 12. Certificate of Good Running Condition
4. Abstract of Quotation 13. Omnibus Sworn Statement
5. Purchase Order (PO)/Contract 14. Performance Security
6. Sales Invoice/Billing Statement 15. Warranty Security
7. Acceptance and Inspection Report (AIR) 16. Approved Budgetary
8. ARE/RIS/PIS/PAR/MR 17. Notice of Award
If applicable: 18. Notice to Proceed
9. Attendance Sheet/Recipients
FEES TO PROCESSING
BE PAID TIME
1.0 Submit documents with complete 1.0 Receive the documents and checks None 10 minutes Administrative Asst. II
attachments as per checklist completeness as per checklist Administrative Aide IV
353
FEES TO PROCESSING
BE PAID TIME
a. Payment of personnel Administrative Aide III
benefits/ for permanent
employees, job-orders, Administrative Division
consultants salaries and Accounting Department
other personnel benefits
b. Payment of Goods/Services/
Utilities, Other Maintenance and
Operating Expenses
c. Infrastructure Projects
1.1 Record the payee, amount and None
particulars of transactions to the
logbook
1.2 Endorse to Fund Control and

Processing Division.
1.3 Review the correctness and 45 minutes Accountant IV

completeness of supporting Accountant II
documents. Adm. Officer V
Adm. Officer II
1.4 Endorse to Bookkeeping Division Adm. Asst. II
(In event of non-compliance,
endorse documents to Fund Control and
Administrative Division to inform Processing Division
concerned department/ office for Accounting Department
submission of needed
requirements)
354
FEES TO PROCESSING
BE PAID TIME
1.5 Prepares disbursement voucher 5 minutes per
with Journal Entry Voucher (JEV). voucher Accountant I
1.6 Endorse to Payroll & Remittance Bookkeeping Division

Division for the preparation of the Accounting Department
Remittance List
1.7 Checks the correctness of taxes

withheld 5 minutes per Accountant II
voucher
1.8 Record and consolidate the
Remittance List Payroll and Remittance
Accounting Department
1.9 Endorse to Fund Control and
Processing Division.
1.10 Confirms the completeness of 30 minutes Asst. City Accounting
documents and allotment Accountant IV
obligated for the purpose Accountant II
Fund Control and

Processing Division
1.11 Certifies and signs the 3 minutes City Accountant
disbursement voucher.
2.0 City Treasury Department 2.0 Release approved vouchers to 2 minutes Administrative Aide IV
acknowledge receipt of vouchers/ City Treasury Department
payrolls Administrative Division
Accounting Department
None 1 hour and 40
TOTAL
minutes
355
2 Receiving, Recording and Transmittal of Barangay Disbursements

Receiving, Recording & Transmittal of Barangay disbursements by the Central Barangay Accounting Services (CBAS) for preparation &
submission of financial statements to the Commission on Audit.
OFFICE OR DIVISION Barangay Accounting Division

WHO MAY AVAIL Barangay Chairman and Treasurer
WHERE TO SECURE Concerned Barangays
Please see attached checklist of barangay requirements
One (1) original copy
Two (2) duplicate copies
2.1 LABOR EXPENSE
1. Payroll Sheet
3.Remittance List
4. Request for Obligation of Allotment (ROA)
5. Liquidation report (LR)
6. Certification of Services Rendered
7. Accomplishment Report
8. Inspection Report
9. Picture
10. Photocopy of all Supporting Documents of paid construction
materials
If applicable:
11. NOSI/NOSA
12. Certification for Transportation Allowance
2.2 PROCUREMENT OF MEDICINES AND MEDICAL
EQUIPMENTS
1. Purchase Request (PR) 14. Sales Invoice/Billing Statement
356

2. Invitation to Bid 15. Acceptance and Inspection Report (AIR)
3. BAC Minutes 16. ARE/RIS/PIS/PAR/MR
4. BAC Minutes Attendance Sheet (Pre and Post Bid) 17. Pictures
5. Abstract of Bids 18. Bid Form/Price Schedule
6. Notice of Post Qualification 19. Bidder's Bond/Bid Securing Declaration
7. Post Qualification Report of TWG 20. Omnibus Sworn Statement
8. BAC Resolution 21. PhilGeps Registration with Posting Date
9. Notice of Award 22. SPP/APP
23. Valid License to Operate and its List of Sources issued by
10. Performance Bond
(FDA)
11. Contract 24. Certificate of Product Registration (CPR)
12. Purchase Order (PO) 25. Warranty Security
2.3 BARANGAY TRANSACTION BELOW P50,000
1. Purchase Request (PR) 14. BIR Form (5%)
2. BAC Resolution 15. Disbursement Voucher (DV) - 1% / 2% BIR Tax
3. Canvass 16. BIR Form (1% / 2%)
4. Abstract of Quotation 17. Official Receipt
5. Purchase Order (PO) If applicable:
6. Sales Invoice/Billing Statement 18. Request for Pre-Repair and Disposal
7. Acceptance and Inspection Report (AIR) 19. Waste Material Report
8. ARE/RIS/PIS/PAR/MR 20. Certificate of Good Running Condition
9. Pictures 21. Omnibus Sworn Statement
10. Attendance Sheet/Recipients 22. Performance Security
11. Request for Obligation Allotment (ROA) 23. Warranty Security
12. Disbursement Voucher (DV) - Transaction 24. Contract
13. Disbursement Voucher (DV) - 5% BIR Tax 25. Approved Budgetary
2.4 BARANGAY TRANSACTION P50,000 AND ABOVE
1. Purchase Request (PR) 22. SPP/APP
357

2. Invitation to Bid 23. Warranty Security
3. BAC Minutes 24. Request for Obligation and Allotment (ROA)
4. BAC Minutes Attendance Sheet (Pre and Post Bid) 25. Disbursement Voucher (DV) - Transaction
5. Abstract of Bids 26. Disbursement Voucher (DV) 5% BIR Tax
6. Notice of Post Qualification 27. BIR Form (5%)
7. Post Qualification Report of TWG 28. Disbursement Voucher (DV) 1%/2% BIR Tax
8. BAC Resolution 29. BIR Form (1%)/(2%)
9. Notice of Award 30. Notice of Bidding to COA
10. Performance Bond 31. Notice to Bidders (3 Copies)
11. Contract 32. Proposal Sheet (3 copies)
12. Purchase Order (PO) 33. Official Receipt
13. Notice to Proceed If Construction Materials (Additional Supporting Documents):
14. Sales Invoice/Billing Statement 34. Bill of materials
15. Acceptance and Inspection Report (AIR) 35. Scope of Work
16. ARE/RIS/PIS/PAR/MR 36.Plans and Specifications
17. Pictures 37. Location Map
18. Bid Form/Price Schedule 38. Certification from Engineering Dep't (for non-
19. Bidder's Bond/Bid Securing Declaration If applicable:
20. Omnibus Sworn Statement 39. Ordering Agreement
21. PhilGeps Registration with Posting Date 40. Delivery Order Contract
41. Order Agreement List
42. Copy of Previous Voucher
2.5 REIMBURSEMENT CHECKLIST
1. Purchase Request (PR) 6. Property Acknowledgment Receipt (PAR/MR) If applicable:
2. Acceptance and Inspection Report (AIR) 7. Request for Pre-Repair and Disposal
3. Official Receipt 8. Waste Material Report
4. Certificate of Emergency Purchase 9. Certificate of Good Running Condition
5. Confirmatory Report 10. Pictures
358
FEES TO PROCESSING
BE PAID TIME
1.0 Barangay Treasurer submits 1.0 Receive and check transmitted None 5 minutes per Admin. Assistant III
transmittal letter, Disbursement documents from Barangay and voucher Barangay Accounting
Voucher, Allotment of Obligations Bank Statement. Division
with supporting documents
City Accounting
Department
1.1 Verify transmitted documents from None 30 minutes per Admin. Assistant III
Barangay segregate COA copy and barangay Barangay Accounting
CBAS copy, transmit COA copy. Division
City Accounting
Department
1.2 Prepare Journal of Barangay None 5 days per Accountant IV
Transactions, Trial Balance, barangay LAOO III
Financial Statements and Bank Adm. Officer V
Reconciliation. CAA II
Adm. Aide IV
Barangay Accounting
Division
City Accounting
Department
1.3 Sign Financial Statements for None 10 minutes per City Accountant
submission to COA. barangay
1.4 Submit the reports of Financial None 20 minutes per CAO II
Statements for submission to COA. barangay Accountant II
Barangay Accounting
Division
359
FEES TO PROCESSING
BE PAID TIME
City Accounting
Department
1.5 Prepare untransmitted vouchers None 30 minutes CAO II

and demand letters, deliver to Accountant II
Barangay and submit to COA Barangay Accounting
received copy of Demand Letters. Division
City Accounting
Department
None 5 days, 1
TOTAL hours, and 35
minutes
3 Issuance of Certification to Suppliers/ Contractors

Issuance of Certification to suppliers/ contractors of the City Indicating the amount of City Tax Withheld.
OFFICE OR DIVISION Bookkeeping Division

TYPE OF TRANSACTION G2B - Government to Business Entity
WHO MAY AVAIL All suppliers/contractors of the City
WHERE TO SECURE City Treasury Department
Photocopy of Paid Disbursement Voucher City Treasury Department
360
FEES TO PROCESSING
BE PAID TIME
1.0 Fill up request form and attach 1.0 Receives and Checks the None 2 minutes Accountant I
copy of paid disbursement document submitted. Bookkeeping Division
voucher/s City Accounting
Department
1.1 Prepares the certification None 2 minutes Accountant I
Bookkeeping Division
City Accounting
Department
1.2 Reviews the transaction None 2 minutes Accountant II
City Accounting
Department
1.3 Signs the Certification None 3 minutes City Accountant
1.4 Releases Certification to Client 1 minute Accountant I

None Bookkeeping Division
City Accounting
Department
4 Preparation, Accounting and Consolidation of Monthly Report of Income.

Processing of Official Receipts and Reports of Collection Deposit from City Treasurer’s Office
OFFICE OR DIVISION Revenue Abstract& Statistics Division

TYPE OF TRANSACTION G2G - Government to Government
WHO MAY AVAIL
361

1. Accountable Form 51 City Treasury Department
2. Accountable Form 56
3. Report of Collection and Deposit
4. Validated Deposit Slip
5. CTC( Individual, Corporation)
6. VAT OR
FEES TO PROCESSING
BE PAID TIME
1.0 Sort Official Receipts and 1. Receives the Official Receipts (OR) None 1-2 days Officer of the Day
prepares transmittal 0 from the City Treasurer’s Office Revenue Abstract &
(CTO). Statistics Division
City Accounting
Department
1. Segregates the Official Receipts None 2-3 days Accountant II
1 (OR’s) according to the tellers Revenue Abstract &
assigned to each Abstract Personnel. Statistics Division
City Accounting
Department
1. Checks, reviews and verifies as to None LTOO III
2 completeness, proper account Fiscal Examiner I
classification and amount as reflected Administrative Assistant II
in the Reports of Collection and Administrative Aide IV
Deposit (RCD) 2-5 days after Administrative Aide III
receipt Administrative Aide VI
Metro Aide
Revenue Abstract &
Statistics Division
362
FEES TO PROCESSING
BE PAID TIME
City Accounting
Department
1. Generates Journal Entry Voucher None Accountant II
3 (JEV) daily, confirming if the total Revenue Abstract &
1-2 days after
cash is reflected in RCD. Statistics Division
the receipt of
RCD
City Accounting
Department
1. Add an additional entry for the None Accountant II
4 deposit made in the JEV, recording Revenue Abstract &
1-2 days after
the amount reflected in the RCD. Statistics Division
the receipt of
RCD
City Accounting
Department
1. Prepares monthly transmittal of OR’s Accountant II
5 Transmit the OR to Commission on On or before Revenue Abstract &
Audit on or before 20th of the 20th of the Statistics Division
following month. following
month City Accounting
Department
1. Prepares quarterly direct and equal Administrative Aide IV
On or before
6 RPT shares to be submitted to Accountant II
5th day of the
bookkeeping on or before the 5th day
following
of the following month following the Revenue Abstract &
month
quarter. Statistics Division
following the
City Accountant
quarter
Department
TOTAL None
363
5 Preparation of Journal and Posting of Day to Day Transactions and Individual Ledgers.
Preparation of Subsidiary Ledger, General Ledger and submission of financial reports for all funds
Office or Division Bookkeeping Division

Classification
Type of Transaction G2G - Government to Government
Who may avail
FEES TO PROCESSING
BE PAID TIME
1.0 Preparation of Journal Entry
Voucher (JEV) for General Journal.
General Fund (GF) None Monthly – on or

Prepares GF JEV for before 18th of Accountant I
adjustments and transactions other the following
than disbursements and receipts. month
Special Education Fund (SEF) Monthly – on or

Prepares SEF JEV for before 20th of
disbursements, collections, the following
adjustments or others. month
Monthly – on or
Trust Fund (TF) before 20th of Accountant II
Prepares TF JEV for the following
disbursements, collections, month Bookkeeping Division
adjustments or others. City Accounting
Department
364
FEES TO PROCESSING
BE PAID TIME
1.1 Adjust entries/reconcile and None on or before Accountant I
generate Trial Balance (TB) and 18th of the Accountant II
Financial Statements. following
month Bookkeeping Division
City Accounting
Department
1.2 Review Financial statements None Accountant II
on or before
extracted.
18th of the
following
City Accounting
month
Department
1.3 Review financial statements and None on or before City Accountant
approve the same for submission to 20th of the
Commission on Audit. following City Accounting
month Department
FEES TO PROCESSING
BE PAID TIME
1.0 Submit liquidation reports with 1.0 Receive liquidation reports with
completeness of documents from complete documents
concerned accountable 3 mins. per
employees. 1.1 Prepare and attach audit form and None voucher Accountant I
log the transaction and place
reference no. for monitoring and
recording purposes.
1.2 Receive source documents from
audit division and identified as to
what kind of fund and transactions.
None 3 mins. per Accountant I
a) Prepare Cash Disbursement transaction Accountant II
Voucher (CDV)/ Check
365
FEES TO PROCESSING
BE PAID TIME
Disbursement Voucher
(CKDV) for General Fund.
b) Prepare Journal Entry

Voucher (JEV) for
disbursements, collections,
adjustments, and others for
Special Education Fund
(SEF) and Trust Fund (TF).
c) Checking the availability of

funds for Trust Fund.
1.3 Receive JEV from collections from None 3 mins. per Accountant I
North to South entered in the transaction
system by Abstract Division.
1.4 Extraction of data stored in the one Accountant I
Monthly – on or
system to generate monthly/ yearly Accountant II
before18th of
SL, GL, & FS for review and Accountant III
the following
reconciliation of accounts such as
month
PPE, Reciprocal Accounts, etc.
1.5 Generate Trial Balance (TB), Adjust None Monthly – on or Accountant I

entries/reconcile, and review before 20th of Accountant II
Financial statements extracted. the following Accountant III
month
366
FEES TO PROCESSING
BE PAID TIME
1.6 Review financial statements and Monthly – on or
approve the same for submission to None before 20th of City Accountant
Commission on Audit. the following City Accounting Department
month
Other Duties and
Responsibilities:
Quarterly – on
None Accountant I
or before18th of
1) Submission of the following:
the following
a. CKDJ, GJ and CDJ of DILG
month
Manpower Complement.
b. Statement of Cash Flow
c. Statement of Outstanding Quarterly – on
Cash Advanced None or before 20th Accountant I
d. DILG SEF Utilization of the following
month
e. Consolidated Quarterly/ Quarterly – on
Yearly FS or before30th of
None the following Accountant II
month
Annually- Feb.
14 of the ff.
year
f. Statement of Actual vs. None Annually- Feb.
Budget 14 of the ff. Accountant II
year
g. Liquidation of LDRRMF/ None Annually- Feb.
AAPSI 14 of the ff. Accountant II
year Accountant IV
367
6 Payrolls’ Remittance Recording and Distribution
OFFICE OR DIVISION Remittance Division

WHO MAY AVAIL All City Departments and Offices
FEES TO PROCESSING
BE PAID TIME
1.0 Submit payrolls with remittance 1.0 Receive, Encode and Check 3-5 minutes
lists from concerned payroll clerk Payroll and Remittance lists. (3-5 None per JO and
from each office. minutes per JO & Contractual Contractual
payroll; 5-10 minutes per regular payrolls; Accountant I
payroll) 5-10 minutes
per regular
payroll
1.1 For payrolls with compliance:

Return the payroll to Administrative None 1 minute per
Division for notification of payroll Accountant I
compliances to Concerned Office
1.2 Transfer the signed Payroll to
Bookkeeping Division for voucher None
preparation, and distribute the 2 minutes per Accountant I
remittance lists, Withholdings payroll
Taxes, GSIS, Philhealth and Pag-
ibig, for monthly remittance.
368
7 BIR – Withheld Taxes – Monthly Remittances
Office or Division Remittance Division

Who may avail All City Departments and Offices
FEES TO PROCESSING
BE PAID TIME
1.0 Submit reports of checks issued 1.0 Prepare Monthly Consolidated Not later than
for the month. Schedule of Withheld Taxes (GF, None the 3rd day of Accountant I
SEF & TF) using Reports of Checks the month.
Issued.
1.1 Reconciliation of Schedule of
Withheld Taxes for the month with None Not later than
Bookkeeping Division and adjust the 4th day of Accountant I
the reconciling items. the month.
1.2 Final Review of Schedules by the

Division Chief. None Not later than
the 5th day of Accountant I
the month.
1.3 Prepares Schedules for filing for

BIR forms 1600 (Final Taxes),
1601-E/0619 (EWT) and 1601-C None Not later than
(Compensation) and file the BIR 7th day of Accountant I
Forms 1600, 1601-E/0619 and month.
1601-C using the EFPS online
portal.
369
FEES TO PROCESSING
BE PAID TIME
1.4 Prepare attachments for 2
vouchers, for payment and for None Not later than
Transfer of fund. the 9th day of Accountant I
the month.
1.5 Process the Voucher under Normal

Routing:
Not later than
1. Admin 2. Audit 3. Bookkeeping None Accountant I
the 10th day of
4. Remittance 5. Final Signature Accountant IV
the month.
(Within the day) – Transmit the
Signed Voucher to Treasury.
8 G.S.I.S. – Monthly Remittance of Contributions and Loans
Office or Division Remittance Division Rem

Type of Transaction G2G - Government to Government G2G
FEES TO PROCESSING
BE PAID TIME
1.0 Submit payrolls with remittance 1 Encoded the GSIS Remittances and Not later than
lists from concerned payroll clerk . prepare Monthly Summary of GSIS None the 3rd day of Accountant I
from each office. 0 Remittances. the month.
370
FEES TO PROCESSING
BE PAID TIME
1 Reconciliation of Schedule GSIS from
. RCI (Individual Voucher) with None Not later than
1 Bookkeeping Division. the 4th day of Accountant I
the month.
1 Upload the Database of Remittances in
. GSIS online portal. For Clarificatory None Not later than
2 Items: Coordinate with HR for the 4th day of Accountant I
Adjustment. the month.
1 Prepares the Final Database and

. Schedule of Remittances.
Not later than
3 None
6th day of
Accountant I
month.
1 Final Review of Schedules by the

. Division Chief. None Not later than
4 the 7th day of Accountant I
the month.
1 Lock the Uploaded File in GSIS Portal

. and Print the schedules. Not later than
5 None the 7th day of Accountant I
the month.
1 Voucher Preparation: 1. Admin –2.

. Audit – 3. Bookkeeping – 4. None Not later than Accountant I
6 Remittance – 5. Final Signature (Within the 10th day of Accountant II
the day) – Transmit the Signed the month.
Voucher to Treasury.
371
9 PHILHEALTH – Monthly Remittance of Premiums

FEES TO PROCESSING
BE PAID TIME
1.0 Submit payrolls with remittance 1.0 Update the Employee Database for Not later than
lists from concerned payroll clerk Monthly PhilHealth Remittance. None the 1st day of Accountant I
from each office. the month. Admin. Officer V
1.1 Update the Data- PhilHealth Not later than

Electronic Premium Remittance None the 4th day of Accountant I
System. the month. Admin. Officer V
1.2 For Rejected Combination of

PhilHealth No. and Birthday: None
Not later than
Coordinate with Payroll Clerk, enter Accountant I
the 5th day of
correct data. Admin. Officer V
the month.
1.3 Prepares the Final Database and

Schedule of Remittances not later Not later than Accountant I
than the 5td day of month. None 5th day of Admin. Officer V
month.
372
FEES TO PROCESSING
BE PAID TIME
1.4 Final Review of Schedules by the
Division Chief. None Not later than Accountant II
the 6th day of
the month.
1.5 Generate SPA (Statement of

Premium Account-PhilHealth) and Not later than Accountant II
Prepare attachments for 2 None the 6th day of Adm. Officer V
vouchers, for payment and for the month.
Transfer of fund.
Routing: 1. Admin –2. Audit – 3. None Accountant II
Not later than
Bookkeeping – 4. Remittance – 5. Adm. Officer V
the 10th day of
Final Signature (Within the day) –
the month.
Transmit the Signed Voucher to
Treasury.
10 Home Development Mutual Fund (Pag-Ibig) – Monthly Remittance of Premiums
Office or Division Remittance Division

FEES TO PROCESSING
BE PAID TIME
1.0 Submit payrolls with remittance 1.0 Update the Employee Database for Not later than
lists from concerned payroll clerk Monthly Pag-ibig Remittance, not None the 1st day of Adm. Assistant I
from each office. later than the 1st day of the month. the month.
373
FEES TO PROCESSING
BE PAID TIME
1.1 Final Review of Schedules by the Not later than
Division Chief. None the 2nd day of Accountant II
the month.
1.2 Convert the File and Upload in

Bancnet E-GOV Portal not later None Not later than
than 3rd day of the month.For the 3rd day of Accountant II
Rejected Data: Coordinate with the month. Adm. Assistant
Payroll Clerk, enter correct data.
1.3 Upload the correct database in E-
GOV Bancnet and Prepare Not later than Accountant II
attachments for 2 vouchers, for None 6th day of Adm. Assistant
payment and for Transfer of fund. month.

Routing: 1. Admin 2. Audit 3. None Accountant II
Not later than
Bookkeeping 4. Remittance 5. Final Adm. Assistant
the 10th day of
Signature (Within the day) –
the month
Transmit the Signed Voucher to
Treasury.
11 DBP & PVB Employee Loans – Monthly Remittance of Amortization

CLASSIFICATION
WHO MAY AVAIL
374
FEES TO PROCESSING
BE PAID TIME
1.0 Submit payrolls with remittance 1 Encode the Billing from DBP and Not Later than
lists from concerned payroll clerk . Compare it to Remittance Lists. None the last day of Accountant II
from each office. 0 DBP & PVB the month.
1 Check if all loans should be remitted. DBP – Not

. a) Withheld but not billed None later than the Accountant II
1 b) Withheld but no earning 1st day of the
Coordinate with Payroll Clerk & Banks, month; PVB
adjust the schedule. Not later than
the 10th day of
the month.
1 Prepare the Schedule of Remittances DBP – Not
. None later than the Accountant II
2 5th day of the
month; PVB
Not later than
the 15th day of
the month.
1 Final Review of Schedules by the DBP – Not
. Division Chief. later than the
3 None 6th day of the Accountant II
month; PVB
Not later than
the 16th day of
the month.
375
FEES TO PROCESSING
BE PAID TIME
1 Prepare attachments for voucher for DBP – Not
. payment. None later than the Accountant II
4 6th day of the
month; PVB
Not later than
the 16th day of
the month.
1 Process the Voucher under Normal
DBP – Not
. Routing: 1. Admin 2. Audit 3.
later than the
5 Bookkeeping 4. Remittance 5. Final Accountant IV
10th day of the
Signature (Within the day) – Transmit None Accountant II
month; PVB
the Signed Voucher to Treasury not
Not later than
later than the 10th day of the month for
the 20th day of
DBP and 20th day of the month for
the month.
PVB.
12 Monthly Remittance of Value Added Tax

CLASSIFICATION
WHO MAY AVAIL
FEES TO PROCESSING
BE PAID TIME
1.0 Submit Monthly rental Income 1.0 Receive the monthly list of rental Not later than
report income with computation of taxes None 15th day of the Accountant II
from bookkeeping division month.
376
FEES TO PROCESSING
BE PAID TIME
1.1 Checks the computation Monthly None Not later than
List of Rental Income of General 16th day of the Accountant II
Fund and Trust Fund. If there’s a month.
query on the report, coordinate with
Bookkeeping Division.
1.2 Final Checking by the Division None Not later than
Chief. 17th day of the Accountant II
month.
1.3 File the BIR Form 2250M or 2550Q None Not later than
17th day of the
month. Accountant II
1.4 Prepare the attachments for None Not later than
voucher for payment and transfer of 17th day of the Accountant II
fund. month.
1.5 VOUCHER Preparation: None Not Later than Accountant IV

1. Admin 2. Audit 3. Bookkeeping 4. 20th day of Accountant II
Remittance 5. Final Signature month.
13 Certificate of Remittances – BIR Forms 2307

377
FEES TO PROCESSING
BE PAID TIME
1.0 Submit reports of checks issued 1.0 Receive the advance copy of None Daily Basis Accountant II
for the month. Issued Checks attached in Report
of Checks Issued for the day.
1.1 Encode the DV number and OBR None 2 minutes per Accountant II
number of Vouchers with Withheld voucher
Tax for current year.
1.2 Generate the BIR Form 2307 of None 2 minutes per Accountant II
each voucher and print 3 copies per voucher
form. Attached the printed form in
copy of RCI.
1.3 Final Checking by Signatory. If None 2 minutes per CGADH
there’s an error, correct the error voucher
and reprint.
1.4 Final Signature (1 Minute per form) None 1 minute per City Accountant
voucher
14 Certificate of Remittances – GSIS, PHILHEALTH, PAG-IBIG and BIR Form 2307 of Contractual

378
FEES TO PROCESSING
BE PAID TIME
1.0 Submit filled up request form 1.0 Prepare Certificate of Remittances 5 minutes for
as per Request: None one year Accountant I
record from Adm. Officer V
date today. Adm. Assistant I
Other may vary
based on
requested
dates/years
1.1 Check the Certificate by Division 3-4 minutes Accountant II
Chief. For Certificates with error, None per request
return to preparer to correct and
reprint
1.2 Final Checking of the Certificate by 3-5 minutes City Accountant
Authorized Signatory (3-5 Minutes) None per request
1.3 Wait for the client to claim the A. Within the Accountant I
certificate None day if for only
one year and
requested in
the morning
B. Next day if
for only one
year and
requested in
the afternoon
C. For special
certificates
covering more
than one year,
379
FEES TO PROCESSING
BE PAID TIME
depending on
covered period.
15 Checking of Withholdings in Vouchers

TYPE OF TRANSACTION G2E - Government to Employee
FEES TO PROCESSING
BE PAID TIME
1.0 Submit the complete attachments 1.0 Encode and check the withholdings 5 minutes per
for preparation of disbursement on voucher for payment of salary, None voucher Accountant II
voucher. supplies and services.
1.1 For Voucher with correction,

coordinate with the Bookkeeping None 1 minute per Accountant II
Division voucher
1.2 Sign (Initial only) the voucher, write

the current date and endorse to None 2 minutes per Accountant II
Fund Control and Processing voucher
Division.
380

information:
− Client’s name
letter.
How to file complaints? • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
− Client’s name
− Incident
− Evidence
submitted within three days upon receipt of the complaint. The response is then relayed to the complainant.
381

− 5336-5589 / 8288-8811; local 2262, 2250, 2259
− accounting@caloocancity.gov.ph
• Office Address:
− City Accounting Department
7th Floor Caloocan City Hall, 8th Street, 8th Avenue, East Grace Park, Caloocan City 1403
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− BahayUgnayan, J. P. Laurel Street, Malacañang, Manila
− 0908-8816565 (text)
− 1-6565 (call)
382
CITY ANTI-DRUG ABUSE OFFICE
383
1 Application for Drug Clearing Program
OFFICE OR DIVISION City Anti-Drug Abuse Office (CADAO)

WHO MAY AVAIL Barangay 1 - 188
1. Application Letter Barangay Anti-Drug Abuse Council (BADAC)
2. Resolutions/Executive Order
2.1. Reactivation
2.2. Annual Budget Plan/Investment Plan
2.3. Monitoring Mechanism
2.4. Executive Order/Resolution House Cluster and Barangay Anti-Drug Abuse Council (BADAC)
Rehabilitation Referral Desk
2.5. Photograph of Rehabilitation Referral Desk
2.6. BADAC Action Plan 2021 & 2022
2.7. BADAC Accomplishment Report 2021
3. PDEA - PNP Certified BADAC Watchlist Philippine Drug Enforcement Agency (PDEA) - Philippine National
Police (PNP) Caloocan City
4. DOH Training Certificates City Anti-Drug Abuse Office (CADAO)
5. Tokhang Activities/House Visitation 2016-2022 Barangay Anti-Drug Abuse Council (BADAC)
6. Implementation of CBDRP
6.1. Activity Design Module
6.2. Summary of Drug Test Results
City Anti-Drug Abuse Office (CADAO)
6.3. List of Surrenderees (ASSIST/DDE)
6.4. Mode of Verification
6.5. After Activity Reports on the Implementation of CBDRP
7. Color Coded PDEA-PNP CBWL (Supporting Documents) Barangay Anti-Drug Abuse Council (BADAC)
384
FEES TO PROCESSING
BE PAID TIME
1.1 Sign in the client log book in the 1. Assist barangay personnel/staff in None 1 minute All Staff
office lobby. 1 signing in the log book.
1.2 Submit letter of intent to the 1. Receive letter of intent to concerned None 1 minute All Staff
assigned personnel at the 2 sectoral division/s (institutional) of the
Receiving Counter. Office.
1.3 Submit all the requirements for 1. Review and discuss request details None 2 days
application for barangay drug 3 with the client. Project Development
clearing program. Officer III
Advise clients to wait while the
1. requested documents are being
3 prepared/ retrieved.
None 2 days and 2

TOTAL
minutes
2 Voluntary Participation in the Community-Assisted Rehabilitation and Research Out-patient Treatment and
Training Program (CARROTTS)

WHO MAY AVAIL Voluntary Surrenderees
Presentation of Valid ID
385
FEES TO PROCESSING
BE PAID TIME
1.1 Sign in the client log book in the 1.1 Assist clients in signing in the log None 5 minutes All Staff
office lobby. book.
Receive letter of request to

concerned sectoral division/s
(screen) of the Office.
Verify if the client has already

undergone screening within the
past six (6) months.
Schedule an Intake Interview and

Screening, Brief Intervention and
Referral to Treatment (SBIRT).
1.2 Undergo Intake Interview and 1.2 Assigned screener will conduct an None 30 minutes Psychometrician, Social
Screening, Brief Intervention and intake interview and SBIRT and Workers and DOH
Referral to Treatment (SBIRT) refer to the DOH-accredited Accredited Physicians
Physicians (City Health
Department), if assessed as high
risk
1.3 Drug Testing 1.3 A drug testing consent form must None 5 minutes All staff
be filled up by the client.
Conduct a urine drug testing to the

client.
386
FEES TO PROCESSING
BE PAID TIME
2.1 Certificate of Assessment 2.1 A Certificate of Assessment will be None 2 minutes Administrative Officer III
given once evaluated by the DOH-
Accredited Physician.
2.2 Recommendation and Referral 2.2 The office will recommend the None 2 minutes Administrative Officer III
client to enroll in the program
referencing the intervention for
which he was assessed.
2.3 Drug Testing Report 2.3 A Drug Testing Report will be None 2 minutes Administrative Officer III
issued once it has been signed by
the DOH-Accredited Physician.
3 Community-Assisted Rehabilitation and Research Outpatient Treatment and Training Program (CARROTTS)
for Plea Bargainers

WHO MAY AVAIL Persons Deprived of Liberty (PDL)

Photocopy of Court order indicating to undergo Drug Dependency City Jail or Regional Trial Court
Examination.
FEES TO PROCESSING
BE PAID TIME
387
FEES TO PROCESSING
BE PAID TIME
1.1 Sign in the client log book in the 1.1 Assist clients in signing in the log None 5 minutes All Staff
office lobby. book.
Online: Request for schedule thru: 1.2 Receive photocopy of court order to
Facebook page- Caloocan Anti- concerned sectoral division/s
Drug Abuse Office (screen) of the Office.
Email- ocadacaloocan@gmail.com
Tel. no.: 5310-0476 or 8288-10-12 1.3 Verify if the client has already
local 2278 undergone screening within the past
six (6) months.
1.4 Schedule an Intake Interview, Self

Reporting Questionnaire (SRQ) and
Drug Dependency Examination
(DDE) for adults and CRAFFT+N
(Car, Relax, Alone, Forget, Family
or Friends, Trouble + Nicotine) for
minors.
1.2 Undergo Intake Interview, Drug 1.5 Assigned screener will conduct an None 20 minutes Psychometrician, Social
Dependency Examination Intake Interview, Drug Dependency Worker and
(DDE)/CRAFFT+N (Car, Relax, Examination (DDE)/CRAFFT+N DOH-Accredited Physician
Alone, Forget, Family or Friends, (Car, Relax, Alone, Forget, Family
Trouble + Nicotine) and Self- or Friends, Trouble + Nicotine) and
Reporting Questionnaire (SRQ). Self-Reporting Questionnaire (SRQ)
and refer to the DOH-accredited
Physician Office for Drug
Dependency Evaluation.
388
FEES TO PROCESSING
BE PAID TIME
1.3 Drug Testing 1.6 A drug testing consent form must be None 5 minutes All Staff
filled up and signed by the client.
1.7 Conduct a urine drug testing to the

client.

2.1 Drug Dependency Examination 2.1 A certificate of Drug Dependency None 2 minutes Administrative Officer III
(DDE) Certificate Examination (DDE) will be issued
once the assessment of the doctor
is done.
2.2 Recommendation and Referral 2.2 The office will send a None 2 minutes Administrative Officer III
recommendation report to the
Regional Trial Court, referencing the
intervention for which he was
evaluated.
2.3 Drug Testing Report 2.3 A Drug Testing Report will be None 2 minutes Administrative Officer III
issued once it has been signed by
the DOH-Accredited Physician.
389

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion
● Feedback or queries can also be sent through phone call, Facebook message or formal letter. Make sure to
provide the following information:
− Client’s name
How feedbacks are ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
● Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/
How to file ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
− Client’s name
− Incident
− Evidence
How complaints are ● The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints
processed? are forwarded to concerned office/ department personnel for a written explanation to be submitted within three
390

− 5310-0476 / 8288-8811 local 2278
− ocadacaloocan@gmail.com
− nodrugs@caloocancity.gov.ph
● Facebook Account:
− Caloocan Anti-Drug Abuse Office
● Office Address:
− City Anti-Drug Abuse Office
7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
1403
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
391
CITY BUDGET DEPARTMENT
392
1 Provision of National Tax allotment (NTA) Estimates and Real Property Tax (RPT) Estimates to Barangays
The NTA Estimates from Department of Budget and Management (DBM) and RPT Estimates from City Treasury Department are issued to
the authorized barangay officials (Barangay Chairman/ Barangay Treasurer) for the computation of the Income Estimates in preparation of
Barangay Budgets.
OFFICE OR DIVISION: City Budget Department (CBD) - Barangay Budget Division
WHO MAY AVAIL: Authorized Barangay Officials (Barangay Chairperson/Treasurer) and/or Other Barangay personnel authorized
thru letter issued by the Barangay Chairperson/Treasurer
1. Barangay ID or any valid government issued identificationcard Any government agency issued identification card
(BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)
2. Summary of RPT and NTA Estimates Assigned Budget Analysts of the Barangay Budget / Division
FEES TO PROCESSING
BE PAID TIME
1.1 Proceed to the front desk 1.1 Ask for client’s concern and verify None 1 minute Administrative Aide I
receiving area and request for designation. Officer of the Day
NTA and RPTestimates. CBD
2. Wait for the request. 2.1 Advise client to wait for None 3 minutes Administrative Officer IV
the processing of request. Administrative Officer II
Administrative Assistant
2.2 Print the requested data from the CBD
summary of the estimated
Barangay NTA and RPT.
3. Acknowledge receipt of data. 3.1 Advise client to acknowledge None 1 minute Administrative Officer IV
Receipt of requested data in the Administrative Officer II
summary. Administrative Assistant
CBD
393
2 Preliminary Budget Review and Evaluation of the Barangay/ Sangguniang Kabataan (Annual Budget/
Supplemental Budget)
Assist the City Finance Committee and the Sangguniang Panlungsod in the preliminary budget review and evaluation of the Barangay Budget
(Annual/Supplemental) as submitted by the Barangay/Sangguniang Kabataan and endorse the transmittal preliminary review together with the
attached documents (copy of the Annual/Supplemental Budgets and Recommended Review Action) to the Sangguniang Panlungsod for final
budget review.
OFFICE OR DIVISION: City Budget Department

WHO MAY AVAIL: Authorized Barangay Officials (Barangay Chairperson/Treasurer) and/or
Other Barangay personnel authorized thru letter issued by the Barangay Chairperson/Treasurer
Preliminary Annual Barangay Budget Review
1. Transmittal Letter of whoever is authorized by the Barangay
Sangguniang Barangay to the Sangguniang Panlungsod
through the City Budget Department
2. Transmittal Letter of Punong Barangay to the Sangguniang Barangay
Barangay
3. Budget Message Barangay
4. Appropriation Ordinance signed as approved by at least qualified Barangay
majority of the Sangguniang Barangay
5. Annual Investment Program (AIP) duly approved by the Barangay
Sangguniang Barangay through a resolution
6. Resolution Approving the Annual Investment Program (AIP) Barangay
7. BBP Form No. 1 — Budget of Expenditures and Sources of DBM, Barangay
Financing (Annex B)
8. BBP Form No. 2 — Programmed Appropriation by PPA, DBM, Barangay
Expense Class, Object of Expenditure and Expected Results (Annex
394

C)
9. BBP Form No. 2-A — List of Projects Chargeable Against the DBM, Barangay
20% Development Fund (Annex D)
10. BBP Form No. 3— Plantilla of Personnel (Annex E) DBM, Barangay
11. BBP Form No. 4 — Statement of Indebtedness (Annex F) DBM, Barangay
12. Indicative Annual Procurement Plan (APP) Barangay
13. Barangay Nutrition Action Plan Barangay
14. Barangay Nutrition Action Plan Resolution Barangay
15. BDRRM Plan duly noted by the CDRRMO Barangay
16. BDRRM Plan Resolution Barangay
17. DILG endorsed GAD Plan and Budget Barangay
18. GAD Plan and Budget Resolution Barangay
19. Other documents/plans as may be required and/or deemed Barangay
necessary in line with the full devolution of functions and
services to the LGUs pursuant to EO No. 138
Preliminary Review of Supplemental Budget
1. Transmittal Letter to Sangguniang Panlungsod through the City Barangay
Budget
Department
2. Transmittal Letter of Punong Barangay to the Sangguniang Barangay
Barangay
3. Appropriation Ordinance approving the Barangay Supplemental Barangay
Budget
4. BSBP Form No. 5 –Statement of Funding Sources Barangay
5. BSBP Form No. 6 – Statement of Supplemental Appropriation Barangay
6. Supplemental Annual Investment Program, if any Barangay
395

7. Resolution Approving the Supplemental Annual Investment
Program, if any
Preliminary Review of Sangguniang Kabataan (SK) Barangay Budget
1. Transmittal Letter to the Sangguniang Panlungsod through SK Barangay
City Budget Department
2. Transmittal Letter to the Sangguniang Kabataan SK Barangay
3. SK Annual Budget Form SK Barangay
4. Certification of SK Fund signed by the Barangay Treasurer SK Barangay
5. Annual Barangay Youth Investment Program (ABYIP) SK Barangay
6. Resolution Adopting and Approving the ABYIP SK Barangay
7. Resolution Adopting and Approving the SK Annual Budget
Preliminary Review of SK Supplemental Budget
1. Transmittal Letter Sangguniang Panlungsod through SK Barangay
City Budget Department for a Supplemental Budget
2. Transmittal Letter to the Sangguniang Kabataan SK Barangay
3. A Resolution Approving the SK Supplemental Budget SK Barangay
4. SK BSBP Form No. 5 –Statement of Funding Sources SK Barangay
5. SK BSBP Form No. 6 – Statement of Supplemental Appropriation SK Barangay
6. Sangguniang Approved Supplemental Barangay Youth SK Barangay
Investment Program (BYIP)
7. Resolution Adopting and Approving the Supplemental Barangay SK Barangay
Youth
Investment Program (BYIP)
FEES TO PROCESSING
BE PAID TIME
1.0 BARANGAY/SK BUDGET SUBMISSION
1.1 Proceed to the front desk 1.1 Refer client to the receiving None 1 minute Administrative Aide I
receiving area and state Officer / analyst of Barangay Budget or
concern. Division. Officer of the Day
396
FEES TO PROCESSING
BE PAID TIME
CBD
1.2 Submit complete documentary 1.2 Receive and check for None 15 minutes Administrative Officer IV
requirements to the assigned completeness and compliance to Administrative Officer II
Budget Officer/Analyst. prescribed template of the or
documentary requirements. Administrative Assistant
Wait for the documents tobe Record in the logbook. CBD
1.3 check for completeness and 1.3 Advise client on the status of
compliance to prescribed processing of the document and get
template and give contact details 1.4 the contact details of the barangay. (If
for further notice. requirement is incomplete/ incorrect,
return and advise client to
complete/correct requirements)
consensus.
2.0 PRELIMINARY REVIEW OF BARANGAY/SK ANNUAL/SUPPLEMENTAL BUDGET
2.1 Wait for the results of the 2.1 Conduct Preliminary Review of None 30 days Administrative Officer IV
preliminary review Appropriation Ordinance if complied Administrative Officer II
of the submitted barangay with the budgetary requirements and or
budget documents general limitations, of RA7160 and Administrative Assistant
other provisions of other applicable CBD
law.
2.2 Consistency of authorized salary

grade and corresponding salary or
honoraria for each position with
Plantilla of Personnel
Administrative Officer V
2.3 Check correctness on Budget Forms CBD
and Supplementary plans.
397
FEES TO PROCESSING
BE PAID TIME
2.4 Prepare Preliminary Review Form

and transmittal letter before the
counter checking.
2.5 Counter check the appropriation

ordinance and transmittal letter before
the approval of City Budget Officer.
2.2a If passed: 2.6 If passed: None 3 minutes Administrative Officer IV

Receive notification that a Contact client and inform that the Administrative Officer II
Barangay/SK Barangay/SK Annual/Supplemental or
Annual/Supplemental Budget Budget passed the initial review. Administrative Assistant
has passed the initial review. CBD
If failed:
If failed: 2.6 Contact client and inform that the 3 minutes
2.2b Receive notification that b Barangay/SK Annual/Supplemental
Barangay/SK Budget failed the initial review and for
Annual/Supplemental Budget adjustments/corrections and with
has failed the initial review. compliance.
15 minutes
(Barangay /SK should return the Prepare Summary of Findings for the
adjusted/corrected form and failure of the initial review supported
complied with necessary 2.6 by checklist of what have to be
documents 2 days after c adjusted/corrected/complied and
received) have it acknowledge by the
authorized representative. 15 minutes
Re-examine the compliance before

receiving 3 minutes
398
FEES TO PROCESSING
BE PAID TIME
2.6 If not submitted on the specified day

d follow up after 2 days and record the
date, time, name of contact person
and reason why it was not yet re-
submitted.
2.7 Conduct final review and sign for None 15 minutes Supervising Administrative
approval. Officer
or
2.8 Endorse documents to assigned 3 minutes Officer in Charge
Budget Personnel. CBD
Administrative Aide I
CBD
2.3. Provide three (3) sets of 2.9 Advise client to provide three (3) sets 1 minute Administrative Officer IV
Barangay/SK Annual / of the Barangay/SK Annual/ Administrative Officer II
Supplemental Budget Supplemental Budget. or
Administrative Assistant
CBD
3.0 ENDORSEMENT OF THE TRANSMITTAL LETTER WITH PRELIMINARY REVIEW TO THE SANGGUNIANG PANLUNGSOD
3.1 Prepare and submit three 3.1 Record transmittal letter of the None 13 minutes Administrative Officer IV
(3) sets of the Barangay/SK preliminary reviewed Barangay /SK Administrative Officer II
Annual/SupplementalBudget. Annual Budget in the logbook and or
endorse to the Sangguniang Administrative Assistant
Panlungsod for Final Budget CBD
Review.
30 days, 1 hour
TOTAL None
and 24 minutes
399
3 Release of the Enacted Barangay/ SK Annual/ Supplemental Budget from the Sangguniang Panlungsod
Upon receipt of the final budget review from the Sangguniang Panlungsod, the City Budget Department releases the Barangay / SK
(Annual/Supplemental Budget) to the authorized barangay official.
OFFICE OR DIVISION: City Budget Department

WHO MAY AVAIL: Authorized Barangay Officials (Barangay Chairperson/Treasurer) and/or
Other Barangay personnel authorized thru letter issued by the Barangay Chairperson/Treasurer
1. Barangay ID or any valid government issued identificationcard Any government agency issued identification card
(BIR, Post Office, SSS, GSIS, HDMF, LTO and DFA)
FEES TO PROCESSING
BE PAID TIME
1. Wait for the notification of 1.1 Receive reviewed and approved None 2 minutes Administrative Officer IV
assigned analyst for the pickup of Barangay/SK Administrative Officer II
their enacted Barangay/SK Annual/Supplemental Budget from or
Annual/ Supplemental Budget. the Sangguniang Panlungsod. Administrative Assistant
1.2 Notify client on the release of their CBD
enacted Barangay/SK
Annual/Supplemental Budget.
2. Receive Barangay/SK Annual/ 2. Record documents in the logbook None 3 minutes Administrative Officer IV
Supplemental Budget. and release budget to client. Administrative Officer II
or
Follow up after 2 days to Administrative Assistant
unreleased the budgets CBD
If:
After 3 follow ups and no
barangay pick up their budget ,
Endorsement to Liga ng Barangay
400
FEES TO PROCESSING
BE PAID TIME

Suggestion Box located at the office entrance.
information:
− Client’s name
How feedbacks are − Contact details (telephone number, cellular phone number, electronic mail address)
processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to
letter.
How to file complaints? • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
− Client’s name
− Incident
− Evidence
401

8288-8811 local 2251/ 2220
• Email Address:
- caloocan_budget@yahoo.com
• Office Address:
- City Budget Department, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,
East Grace Park, Caloocan City, Zip Code 1403
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
402
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE
403
1 Provision of Emergency Response and Disaster Management

Provide emergency medical response and transport assistance seeking immediate medical attention.
OFFICE OR DIVISION Caloocan City Disaster Risk Reduction Management Office (CCDRRMO)
WHO MAY AVAIL All
None None
FEES TO PROCESSING
BE PAID TIME
1.0 INFORMATION REQUEST
1.1 Provide pertinent information of 1.1 Receive the call and get the None 10 minutes Administrative Aide III
the incident thru the emergency pertinent data needed. or
hotlines: Volunteer Service Officer III
(02) 5310-6972 1.2 Instruct client to wait for the CCDRRMO
(63)916-797-6365 response team.
(63)947-796-4372
1.3 Dispatch rescue team and render
appropriate assistance to the client
(emergency response, disaster
management and other related
services).
1.4 Gather information on the incident

and relay report to the operation
center for recording.
404
FEES TO PROCESSING
BE PAID TIME
2 Provision of Medical and Transport Assistance

Provide medical and transport assistance to a non-emergency medical cases for scheduled hospital / clinic visit.
OFFICE OR DIVISION Caloocan City Disaster Risk Reduction Management Office (CCDRRMO) – Operation and Warning
WHO MAY AVAIL All
Approved Letter of request (Indicate the details of medical / Client / Requesting Agency
transport assistance requested, barangay / office / agency name
and contact details of the client or relative – email add, telephone
or cellphone number)
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit request letter 1.1 Receive and record request letter None 30 minutes Administrative Aide III
to the receiving area. from client. CCDRRMO
1.2 Accept receiving copy and the
instruction to wait for the approval 1.2 Return one received copy to the
/ disapproval of the requested client.
training / seminar via email / call /
text 1.3 Check availability of the medical /
transport assistance schedule
1.4 Instruct client on the approval/

405
FEES TO PROCESSING
BE PAID TIME
disapproval of request.
2.0 REQUEST APPROVAL

2.1 Receive the approval/ disapproval 2.1 Secure the date of medical/ Administrative Aide III
of the request thru email, call or transport assistance or
text. Supervising
2.2 Inform the team assigned for the Administrative Officer
medical and transport assistance. or
Action Officer
2.3 File request letter for future or
reference. Chief of Office
CCDRRMO
3 Provision of Disaster Risk Reduction and Management (DRMM) - Related Baseline Data, CCTV Footages and
DRMM Related Training Supplies
Provide assistance to those who are requesting for Disaster Risk Reduction and Management (DRRM) - related data, CCTV footages and
DRRM related training supplies to strengthen the local institutional capacity and support given by the local government towards all sectors in
the community.
A. Request for DRRM-related Baseline Data

406
Office or Division Caloocan City Disaster Risk Reduction and Management Office (CCDRRMO) – Receiving Section
Type of Transaction G2B – Government to Business
G2G – Government to Government
Who may avail All
1. Request letter (Indicate the type of data needed/ supplies,
barangay / office / agency / name and contact details of Client / Requesting Agency
the client – email add, telephone or cellphone number)
FEES TO PROCESSING
BE PAID TIME
to the receiving area. from client. or
1.2 Accept receiving copy and the Officer of the Day
instruction to wait for the 1.2 Return one received copy to the CCDRRMO
requested data. client.
1.3 Check availability of data requested.

2.0 DOCUMENT APPROVAL
2.1 For releasing of available documents: 2.1 For releasing of available documents: None 30 minutes Administrative Aide III
− Provide data medium (CD/ DVD/ − Prepare and copy requested or
flash media) or electronic mail (e- documents to the medium (CD/ DVD/ Supervising Administrative
mail) address for a digital/ electronic flash media) or send to the e-mail Officer
copy address given by the client for a or
For obtaining documents available in digital/ electronic copy Action Officer
other offices/ departments: For obtaining documents available in or
− Proceed to the other offices/ other offices/ departments: Chief of Office
407
FEES TO PROCESSING
BE PAID TIME
departments referred by the − Refer client to the concerned offices/ CCDRRMO
concerned CDRRMO technical departments for the acquisition of
personnel for the acquisition of needed information/ documents.
needed information/ documents. For conducting an interview:
For conducting an interview: Accommodate interviews conducted by
Interview the concerned CDRRMO the client for additional information
technical personnel for additional regarding research.
information regarding research.
2.2 Record actions taken and file None 3 minutes Administrative Aide III
Request Letter for future reference. Or
Officer of the Day
CCDRRMO
B. Request for CCTV Footages
OFFICE OR DIVISION Caloocan City Disaster Risk Reduction and Management Office (CCDRRMO) – Receiving Section
WHO MAY AVAIL All
1. Blotter Report from the Barangay or Police Station
(Indicate the details of incident, barangay / office / agency
Barangay or Police Station
/ name and contact details of the client – email add,
telephone or cellphone number)
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit request letter 1.1 Receive and record request letter None 1 hour, Administrative Aide III
to the receiving area. from client. 10 minutes Or
408
FEES TO PROCESSING
BE PAID TIME
Officer of the Day
1.2 Secure receiving copy. 1.2 Return one received copy to the CCDRRMO
client.
1.3 Wait for further instruction
regarding request. 1.3 Verify the availability of CCTV
footage requested.
(If not available, refer client to the
concerned barangay/
establishment)
1.4 Forward request letter for approval.
2.0 CCTV FOOTAGE APPROVAL

2.1 Provide data medium (CD / DVD / 2.1 Evaluate and approve request letter. None 5 minutes Supervising Administrative
flash media) Officer
or
Action Officer
or
Chief of Office
CCDRRMO
3.0 RELEASE OF CCTV FOOTAGES
3.1 Receive requested CCTV 3.1 Prepare and release the requested None 5 minutes Administrative Aide III
footages. CCTV footage. Or
Officer of the Day
3.2 Record actions taken and file CCDRRMO
Request Letter for future reference.
409
FEES TO PROCESSING
BE PAID TIME
1 hour and 20
TOTAL None minutes
C. Request for DRRM-related training supplies
WHO MAY AVAIL All
2. Request letter (Indicate the type of supplies needed, barangay /
office / agency / name and contact details of the client – email Requesting Barangay/Office/Agency
add, telephone or cellphone number)
FEES TO PROCESSING
BE PAID TIME
to the receiving area. from client. Or
1.2 Accept receiving copy and the 1.2 Return one received copy to the Officer of the Day
instruction to wait for the client. CCDRRMO
requested data. 1.3 Check availability of supplies
requested.
(If not available, refer client to the
concerned agency / office)
1.4 Forward request letter for approval.
2.0 RELEASE OF SUPPLIES
2.1 Received requested supplies. 2.1 Prepare and release the requested None 15 minutes Administrative Aide III
410
FEES TO PROCESSING
BE PAID TIME
2.2 Sign the logbook and receiving supplies. or
form. 2.2 Received the signed logbook and Supervising Administrative
receiving form Officer
reference. Action Officer
or
Chief of Office
CCDRRMO
TOTAL None 1 hour
4 Provision of Disaster Risk Reduction and Management (DRMM) Related Training and Seminars
Provide DRRM related training and seminars in order to develop a resilient and well-prepared community towards natural calamities,
emergency response and man-made disasters.
TYPE OF TRANSACTION
WHO MAY AVAIL All
Request letter (Indicate the type of trainings / seminars needed / Client / Requesting Agency
barangay / office / agency / name and contact details of the client –
email add, telephone or cellphone number)
411
FEES TO PROCESSING
BE PAID TIME
to the receiving area. from client. Or
Officer of the Day
1.2 Accept receiving copy and the 1.2 Return one received copy to the CCDRRMO
instruction to wait for the approval client.
/ disapproval of the requested
training / seminar via email / call / 1.3 Check availability of the office
text schedule
1.4 Instruct client on the approval/

disapproval of request.
2.0 REQUEST APPROVAL
2.1 Receive the approval/ disapproval 2.1 Secure the date of activity. None 30 minutes Administrative Aide III
of the request thru email, call or or
text. 2.2 Prepare and organize the materials Supervising Administrative
needed for the requested training or Officer
seminar. or
Action Officer
reference. Chief of Office
CCDRRMO
TOTAL None 1 hour
5 Review and Evaluation of the Annual Barangay Disaster Risk Reduction and Management (BDRMM) Plan and
Budget
Serve as the primary planning and implementing unit of government policies, plans, programs, projects and activities in the community that
would ensure the proper allocation and utilization of the said budget.
412
OFFICE OR DIVISION Caloocan City Disaster Risk Reduction Management Office (CCDRRMO)
WHO MAY AVAIL Barangay Chairperson, Barangay Treasurer and Barangay Secretary
Four (4) copies of the following documents: Respective Barangay
1. Barangay Annual Disaster Risk Reduction Management
(BDRRM) Plan and Budget
2. Barangay Resolution approving the Barangay Annual
DRRM Plan and Budget
3. Barangay Proposals
4. Barangay DRRM Accomplishment Report (for the next
preceding year)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the requirements needed. 1.1 Receive the requirements None 10 minutes Administrative Aide III
(For incomplete requirements, CCDRRMO
instruct clients to secure and
1.2 Accept receiving copy and the complete necessary documents)
instruction to wait for the approval
/ disapproval of the review 1.2 Issue receiving copy.
1.3 Instruct client to wait for the

approval/ disapproval via email, call
or text.
2.0 EVALUATION RESULT
2.1 Wait for the results of the 2.1 Receive completed BDRRM Plan None 30 minutes Senior Volunteer Officer
evaluation and Budget. or
413
FEES TO PROCESSING
BE PAID TIME
Administrative Officer II
2.2 Evaluate the documents as to CCDRRMO
compliance to existing directives.
Endorse completed documents to
2.3 CGADH II for approval and

signature.
Note: In case of non-compliance,
inform Barangay Official on the
appropriate action to be undertaken.
3.1 Receive and sign the BDRRM Plan None 5 minutes Senior Volunteer Officer
and Budget. Administrative Officer II
Action Officer
3.2 Endorse signed BDRRM Plan and Chief of Office
Budget to Administrative Aide III. CDRRMO
3.0 DOCUMENT APPROVAL
3.1 Receive the 3 copies of approved 4.1 Receive the signed BDRRM Plan None 10 minutes Administrative Aide III
BDRRM Plan and Budget with and Budget. CCDRRMO
attachments.
4.2 Record and secure a copy the
3.2 Sign the logbook to acknowledge approved BDRRM Plan and Budget.
the receipt.
4.3 Issue BDRRM Plan to Client.
3.3 Receive instruction to proceed to
DILG. 4.4 Let client sign the logbook to
acknowledge receipt of documents.
4.5 Instruct Client to proceed to DILG.

File a copy of the BDRRM Plan and
414
FEES TO PROCESSING
BE PAID TIME
4.6 Budget with attachments for future

reference.

● Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following
information:
− Client’s name
● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days
415

How to file a ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
complaint Suggestion Box located at the Front Desk.
− Client’s name
− Incident
− Evidence
How complaints are ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints
− (02) 8882-5664 / 0916-797-6365
● Email Address:
− cdrrmo@caloocancity.gov.ph
● Facebook account:
- Caloocan City DRRMO
● Office Address:
Disaster Risk Reduction and Management Office, 7th Floor Caloocan City Hall, between 8th and 9th
Streets, 8th Avenue, East Grace Park, Caloocan City
416

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
417
CITY ECONOMIC AND INVESTMENT PROMOTION OFFICE
418
1 Registration as a New Investor

Register as a New Investor in Caloocan City
OFFICE OR DIVISION City Economic and Investment Promotion Office (CEIPO)

WHO MAY AVAIL New Investor who have a capitalization of not less than (PhP5,000,000.00)
5. Four (4) copies of complete application form City Economic and Investment Promotion Office
6. Certificate of Registration from the Securities and Exchange
Commission (“SEC”) or Department of Trade and Industry SEC or DTI
(“DTI”), as the case maybe
7. Articles of Incorporation and By-Laws, if applicable Client
8. Board Resolution Authorizing the applicant to file the application Client
if applicable
9. Mayor’s or Business Permit Business Permits and Licensing Office
10. Latest Audited Financial Statement Client
11. Project Feasibility Study Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit the duly 1.1 Receive and record the application None 5 minutes Officer of the Day
accomplished application with form with complete requirements in CEIPO
the complete requirements the registration book
Stamp the date of receipt on the

1.2 face of the application form.
Advise client that he/she will be

1.3 informed on the result of
419
FEES TO PROCESSING
BE PAID TIME
deliberation of the Caloocan City
Investment and Business
Promotion Council (CCIBPC) after
2 days. He/she can also follow-up
through phone or email.
Refer the documents to City

1.4 Government Assistant Department
Head II (CGADH II) or Officer-in-
Charge for scheduling of
deliberation.
1.5 Receive the application form and None 30 minutes Officer of the Day
schedule it for deliberation of the CEIPO
CCIBPC.
1.6 Endorse the application to the

CCIBPC.
2.1 Receive and deliberate the None 1 day CCIBPC
application.
2.2 Endorse decision to CCIBPC

Secretariat
2.0 NOTICE OF DECISION RELEASE
2.1 Receive the decision of 2.1 Receive the notice of the decision 1/10 of 1% 5 minutes Officer of the Day
CCIBPC regarding the of CCIBPC. of the CEIPO
application. (If not informed, approved
follow-up on the result of 2.2 Inform client on the decision of the amount of
deliberation) CCIBPC. investment
2.2
2.3 Issue an order of payment.
420
FEES TO PROCESSING
BE PAID TIME
Receive the Order of
Payment.
3.0 PAYMENT PROCESS
3.1 Pay the registration fee 3.1 Receive and process the payment None 5 minutes City Treasury Department
3.2 Receive the Official Receipt Issue OR.

(OR). 3.2
4.0 CERTIFICATE RELEASE
4.1 Provide a photocopy of the 4.1 Receive, record and endorse to the None 20 minutes Officer of the Day
issued OR OIC the copy of the OR issued by CEIPO
the CTO.
4.2 Prepare and endorse to the

CCIBPC a certificate showing the
grant of incentives.
4.3 Sign the certificate. None 10 minutes CCIBPC Chairman
4.4 Endorse the signed copy of the

certificate to the CCIBPC
Secretariat.
4.2 Get the copy of the certificate 5.4 Give the signed copy of the None 5 minutes Officer of the Day
showing the grant of incentive Certificate to the Client. CEIPO
1/10 of 1% 1 day and 1
of the hour and 50
approved minutes
TOTAL
amount of
investme
nt
421

How to send feedback • Feedback may be sent by filing out the Feedback Form available in the Office and drop it in the
designated Comment and Suggestion Box located in the Office entrance.
How feedbacks are • The Comment and Suggestion Box are being open by the Human Resource and Management Office
processed? (“HRMO”) who in turn will send a communication to the Office stating the feedbacks from
the taxpayers regarding our Office.
How to file complaints? • A complaint may be filed through the Human Resource Management Office or the Citizen’s Complaint
Hotline.
How complaints are • The HRMO or the Citizen’s Complaint Hotline will inform the Office about the complaint/s and give the
processed? concern personnel the opportunity to answer it/them.
− 8288-8811 local 2307
− leipo@caloocancity.gov.ph / leipo.caloocancity@gmail.com
• Office Address:
− City Economic and Investment Promotion Office
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
422
CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT
423
1 Provision On Material And Supplies Distribution

Provision of cleaning materials such as trash bags, broomsticks, etc.
OFFICE OR DIVISION City Environmental Management Department (CEMD) – Administrative Division – Supplies Section
WHO MAY AVAIL Government Office, Barangays, Schools
1.1 Submit Request Letter indicating 1.1 Receive Request Letter None 10 minutes Administrative Aide I
needed supplies to the assigned 1.2 Secure approval of Department or
receiving personnel. Head/Supply Officer Officer of the Day
(CEMD)
2.0 APPROVAL
2.1 Wait for the approval of request 2.1 Prepared requested None 30 minutes Administrative Aide I
2.2 Receive approved request materials/supplies or
Officer of the Day
(CEMD)
3.0 REQUEST RELEASE
3.1 Receive requested materials 3.1 Release requested materials/supplies None 20 minutes Administrative Aide I
3.2 Secure Gate Pass 3.2 Issue Gate Pass or
Officer of the Day
(CEMD)
TOTAL None 1 hour
424
2 Sanitation And Beautification Services

De-clogging of canals, grass cutting on sidewalks, painting of curbs, gutters, school/barangay perimeter fences, hauling of debris.
City Environmental Management Department (CEMD) – Planning & Other Special Operation & Technical
OFFICE OR DIVISION
Services Division – Special Operations Section
1.1 Submit Request Letter indicating 1.1 Receive Request Letter None 10 minutes Metro Aide I
requested service 1.2 Secure approval of Department Officer of the Day
Head/Section Head (CEMD)
2.0 APPROVAL
2.1 Wait for the approval of request 2.1 Confirm schedule from Special None 10 minutes Metro Aide I
2.2 Receive approved request Operations Section Officer of the Day
(CEMD)
3.0 CONFIRMATION OF SCHEDULE
3.1 Wait for schedule confirmation 3.1 Inform client of the approved None 10 minutes Special Operations
from CEMD – Special Operations schedule Section Head
Section (CEMD)
4.0 TASK PERFORMANCE
4.1 Perform the requested service None 1 to 2 days Special Operations
Team (CEMD)
2 days,
TOTAL None
30 mins
425
3 Conduct Of Seminars On Environment

Assistance provided to organization, barangays and schools requesting for informative discussion/seminar for development planning and
research purpose.
City Environmental Management Department (CEMD) – Planning & Other Special Operation & Technical
OFFICE OR DIVISION
Services Division – IEC Section
1.1 Submit Request Letter indicating 1.1 Receive Request Letter None 10 minutes Administrative Aide
requested service 1.2 Secure approval of Department VI
Head/Section Head Officer of the Day
(CEMD)
2.0 APPROVAL
2.1 Wait for the approval of request 2.1 Confirm schedule from IEC Section None 10 minutes Administrative Aide
2.2 Receive approved request VI
Officer of the Day
(CEMD)
3.1 Wait for schedule confirmation 3.1 Inform client of the approved None 10 minutes IEC Section Head
from CEMD – IEC Section schedule (CEMD)
4.1 Secure venue for the seminar 4.1 Perform the requested seminar None 2 to 8 hours IEC Team (CEMD)
1 day and
TOTAL None
20 minutes
426
4 Complaints And Report On Uncollected Garbage

Receive reports and act on complaints regarding uncollected garbage
City Environmental Management Department (CEMD) – Solid Waste Management Division – Garbage
OFFICE OR DIVISION
Monitoring Section
TYPE OF TRANSACTION G2B – Government to Business G2C – Government to Citizens G2G – Government to Government
WHO MAY AVAIL All
Complain Letter Client
1.0 COMPLAINT SUBMISSION
1.1 Submit Complaint Letter indicating 1.1 Receive Complaint Letter None 10 minutes Administrative Aide VI
area of concern personally, via 1.2 Forward complain to garbage or
email or inform CEMD thru phone monitoring section Officer of the Day
call 1.3 Forward complaint to garbage (CEMD)
contractor
2.1 Wait for schedule confirmation 2.1 Inform client of the approved None 10 minutes Administrative Aide VI
from CEMD – Garbage Monitoring schedule or
Section Officer of the Day
(CEMD)
3.1 Perform the requested service None 1 day Garbage Contractor
TOTAL None 1 day 20 min.
427
5 Issuance Of Environmental Clearance

Assessment of Annual Environmental Inspection Fee/Issuance of Temporary Clearance/Issuance of Environmental Clearance
OFFICE OR DIVISION City Environmental Management Department (CEMD) – Pollution Control Division
WHO MAY AVAIL Private/Commercial Establishments
1. Business Permit Assessment Form Business Permit & Licensing Office (BPLO)
2. Official Receipt (OR) City Treasury Department (CTD)
3. Business Information Sheet (BIS) City Environmental Management Department (CEMD)
1.1 Present Business Assessment 1.1 Receive and evaluate Business None 5 minutes Officer of the Day
Form with corresponding OR Assessment Form and corresponding (CEMD)
OR
2.0 ISSUANCE OF FORM
2.1 For OR Inclusive of Annual 2.1 For OR Inclusive of Annual None 10 minutes Officer of the Day
Environmental Inspection Fee : Environmental Inspection Fee (CEMD)
- Fill up Business Information - Issue Business Information Sheet
Sheet (BIS) (BIS)
- Acknowledge receipt of
Temporary Environmental - Issue Temporary Environmental
Clearance by affixing signature Clearance
on BIS
30 minutes
For OR Exclusive of Annual For OR Exclusive of Annual Cashier/Teller (CTD)
Environmental Inspection Fee : Environmental Inspection Fee :
- Issue Order of Payment Php 500.00
428

- Receive Order of Payment and • Sari-sari Store/ Small Scale Php 1,000.00
proceed to CTD for payment Industry Php 1,500.00
• 3-door Apartment & Up, LPG
Retailers Php 2,500.00
• Haberdashery, Tailoring,
Clothes Mfg, Water Refilling
Stations
• All high-risk industries &
establishments: Fuel Depot,
Garbage Contractor, LPG
Refilling Station, Junkshop,
Hospital, Shopping Center,
Market, Amusement Center,
Animal Farm, Carwash,
Catering, Cell site, Restaurant,
Hotel, Housing Project, Printing, None 10 minutes
Transport Terminal, Warehouse, Officer of the Day
- Present Official Receipt (OR) Welding & Auto Repair Shop (CEMD)
issued by CTD
- Fill up Business Information
Sheet (BIS) - Issue Business Information Sheet
- Acknowledge receipt of (BIS)
Temporary Clearance by
affixing signature on BIS - Issue Temporary Environmental
Clearance
3.0 INSPECTION
3.1 Wait for Pollution Control Inspector 3.1 Evaluate Business and specify None 3 to 5 days Pollution Control
(CEMD) clearances and permits to be issued Inspector (CEMD)
429

by other agencies prior to issuance of
Certificate of Non-Coverage (CNC) /
Certificate of Environmental
Clearance (CEC)
4.0 ISSUANCE OF CLEARANCE
4.1 Present Temporary Environmental 4.1 Issue Certificate of Non-Coverage None 10 minutes Officer of the Day
Clearance (CNC) / Certificate of Environmental (CEMD)
Clearance (CEC)
5 days,
Php 500 to
TOTAL 1 hour and
2,500
5 minutes

− Client’s name
How feedbacks are • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
formal letter.
430

How to file a complaint • Write the complaint on the Feedback Form available in the office and drop in the designated Comment
− Client’s name
− Incident
− Evidence
processed complaints are forwarded to concerned office/ department personnel for a written explanation to be
complainant.
− 5336-5687/ 8288-8811 local 2275
• Email Address:
− Caloocan.cemd@yahoo.com
• Facebook Account:
− City Mayor HON. DALE GONZALO “ALONG” R. MALAPITAN
• Office Address:
− City Environmental Management Department
6th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan
City 1403
431
CITY GENDER AND DEVELOPMENT COORDINATING OFFICE
432
1 Review, Evaluation and Approval of the Barangay Annual Gender and Development (GAD) Plan and Budget
First level review of Annual Barangay Gender and Development Plan and Budget
OFFICE OR DIVISION: City Gender and Development Resource and Coordinating Office (CGADRCO)
WHO MAY AVAIL: Barangay Officials

1. Barangay Annual GAD Plan and Budget (3 copies) Barangay
2. Barangay Resolution approving appropriation for the Barangay Barangay
Annual GAD Plan and Budget
3. Barangay Annual Accomplishment Report of previous fiscal year Barangay
4. Proposed Programs/ Projects/ Activities (PPAs) Barangay

1. Prepare and submit Barangay 1.1 Receive and record None 5 minutes Administrative
Annual GAD Plan and Budget Barangay AGPB with Aide VI
(AGPB) with complete complete attachments Administrative
attachments. Division
CGADRCO
2. Wait for the result of 2.1 Advise client to wait until the
evaluation. document is processed
2.2 Refer to technical personnel
for review and evaluation.
433

2.3 Review and evaluate PPAs in the None 30 Social Welfare
Barangay Annual GAD Plan and minutes Officer II Social
Budget as to alignment with the Service
Comprehensive Development Division or
Plan (CDP) and other Project Development
development and sector plans of Officer I Project
the city. Management
Section CGADRCO
3. Return for revision or approval of 3.1 Endorse to technical Social Welfare

Barangay GAD Plan and Budget personnel for approval or Officer II Social
revision Service
(In case of non-compliance, Division or
inform Barangay GAD Focal Project Development
Person on the appropriate Officer I Project
action to be taken) Management
Section CGADRCO
3.2 Approve and sign the None 10 Social Welfare
Barangay AGPB. minutes Officer II Social
Service
Division or
Project Development
Officer I
Project Management
Section CGADRCO
434

3.3 Refer documents to the Information
Advocacy, Information and Officer I
Monitoring Division for Advocacy,
documentation Information and
Monitoring
Division
3.4 Secure an approved copy of None 5 minutes Information
Barangay AGPB. Officer I
Advocacy,
Information and
Monitoring
Division
CGADRCO
3.5 Forward the two (2) remaining
copies of AGPB to
Administrative Division.
4. Acknowledge receipt of the 2 4.1 Record approved Barangay None 5 minutes Administrative
copies of the approved Barangay AGPB in the logbook. Aide VI
AGPB with Administrative
attachments. Division
CGADRCO
5. Sign the logbook and proceed to 5.1 Release approved Barangay
the DILG – Field Office. AGPB to Barangay GAD
Focal Person
TOTAL: None 55 minutes
435
2 Review, Evaluation, and Consolidation of Annual Gender and Development (GAD) Plan and Budget
Submission of Annual Gender and Development Plan and Budget
OFFICE OR DIVISION: CGADRCO – Social Services Division and Project Management Section
CLASSIFICATION: Highly Technical
WHO MAY AVAIL: All offices and departments

1. Proposed PPAs with prescribed AGDPB template (hard and Client
soft copies)
2. Project proposal of proposed PPAs Client
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION BE PAID TIME
PERSON RESPONSIBLE
1. Prepare and submit PPAs 1.1 Receive and check for None 1 day Administrative Aide VI
with prescribed template completeness of submitted Administrative Division
(hard and soft copies). requirements. or
1.2 Refer to technical personnel for
Information Officer I
review and evaluation of GAD
plan and budget. Advocacy, Information
Advise client to wait and make and Monitoring Division
1.3
follow up for the result of CGADRCO
evaluation after 5 days.
Endorse to Social Services
1.4
Division and Project
Management Section for
verification.
436
2. Consolidation of Gender and 2.1 Review submitted plan. Conduct None 6 days Social Welfare Officer II
Development Plan and 2.2 data verification and consultation Social Service Division
Budget with concerned or
office/department. Project Development
2.3 Record approved Annual Officer I
GAD Plan and Budget and Project Management
proposed PPAs. Section
2.4 Refer to administrative CGADRCO
division for release.
3. Receive result of GAD plan and 3. Release one (1) copy of approved None 3 minutes Administrative Aide VI
budget evaluation. Gender and Administrative Division
Development (GAD) plan. CGADRCO
None 7 days and
TOTAL
3 minutes
3 Review, Evaluation and Consolidation of Annual Gender and Development (GAD) Accomplishment Report
Submission of utilization report of Gender and Development projects
OFFICE OR DIVISION: CGADRCO – Advocacy, Information and Monitoring Division

CLASSIFICATION: Highly Complex
G2C – Government to Government
WHO MAY AVAIL: All Offices and Departments
437
1. . Annual Gender and Development Accomplishment Report with Client

prescribed template (hard and soft copies)
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON RESPONSIBLE

PAID TIME
1. Prepare and submit GAD 1.1 Receive and check for None 1 day Administrative Aide VI
Accomplishment Report (AR) with completeness of Administrative Division
prescribed template. 1.2 submitted or Information Officer I
requirements Advocacy
Refer to technical personnel ,Information and
for review and Monitoring Division
consolidation of submitted CGADRCO
GAD AR
2. Consolidation of Annual Gender 2.1 Review and evaluate None 6 days Social Welfare
and Development submitted revised Annual Officer II Social
Accomplishment Report 2.2 GAD AR. Service Division
Verify with City Budget or
Department on the Project Development
utilization report per Officer I Project
office. Management Section
CGADRCO
3. Receive result of GAD AR 3. Record final output of None 3 Administrative
evaluation. submitted GAD AR minutes Aide VI
then release to client. Administrative
Division
CGADRCO
None 7 days and

TOTAL 3 minutes
438
4 Use of Gender and Development Resource Center (Information, Education, and Communication Materials and
Technical Resource for Training Program)
Use and Maintenance of Gender and Development Resource Center
OFFICE OR DIVISION: CGADRCO – Project Management Section and Administrative Division

CLASSIFICATION: Highly Complex
TRANSACTION: G2C – Government to Citizen
WHO MAY AVAIL: All offices and departments, constituents

1. Accomplished visitor’s log book Client
2.Letter of request with specified need such as books, IEC
materials and use of resource center as venue for meeting or
request for resource persons for GAD related trainings Client
FEES TO PROCESSING
BE PAID TIME
439
1.1 Fill in details needed in the 1.1 Receive and check letter of None 2 minutes Administrative
visitor’s log book and submit request. Aide VI
attached letter of request on the 1.2 Refer to administrative Administrative
needed materials, use of venue or personnel for the use of Division or
request for technical assistance on facility, availability of IEC Information Officer I
trainings materials and endorse to Advocacy, Information
technical personnel if and Monitoring
nature of request requires Division CGADRCO
resource persons for
training program
1 Check availability of None 3 minutes Administrative
IEC materials, venue Aide VI
and technical Administrative
2.2 personnel. Division or
Provide borrower’s form Information Officer I
(specify if IEC materials Advocacy, Information
or use of venue) and Monitoring
Division
CGADRCO
2 Release needed materials or 3.1 Record use of facility or None 10 minutes Administrative
official form to use facility on borrowed IEC materials Aide VI
approved date and confirmation and date of return Administrative
of resource persons 3.2 Release materials Division
and authorized form CGADRCO
to
borrower/client
440

− Client’s name
How feedbacks are processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or
formal letter.
− Client’s name
− Incident
− Evidence
How complaints are processed? • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All
complainant.
441

− 8288-8811 local 2270
− gadrco@caloocancity.gov.ph/
• Office Address:
− City Gender and Development Resource and Coordinating Office
1403
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
442
CITY LEGAL DEPARTMENT
443
1 Review of Contracts, Ordinances and Other Legal Instruments

Draft instruments, review, recommend &/or formulate measures corresponding to the legal requirements of the client.
OFFICE OR DIVISION: City Legal Department (CLD)
WHO MAY AVAIL: Caloocan City Government Offices / Department, Sangguniang Panlungsod
1. Memorandum Request Client
2. Endorsement Letter Client
FEES TO PROCESSING
BE PAID TIME
1. Submit the Memo 1.1 Receive and record submitted None 5 minutes Officer in Charge
Request/Endorsement documents. CLD
Letter to the Receiving 1.2 Endorse to the CLD Secretary for
Officer with complete the City Legal Officer’s disposition.
attachments for reference.
2. Refer and assign request to a None 5 days City Legal Officer
Lawyer regarding the request, for CLD
the latter’s appropriate legal action
or recommendation.
3.1 Recommend and/or take None 7 days Attorrney II – IV
appropriate legal action. CGHD II
3.2 Endorse to CLO for final review
and approval.
2. Follow-up on the status of 4.1 Review and approve documents. None 3 days City Legal Officer
the request at the end of 4.2 Refer to Officer-in-charge to CLD
the scheduled processing release documents.
time.
444
3. Acknowledge receipt of 5.1 Release documents to client. None 5 minutes Officer in Charge
document/action. CLD
15 days and
TOTAL None
10 minutes
2 Rendering of Legal Opinion

Written opinion is rendered in any question of law.
WHO MAY AVAIL: City Government Offices / Departments, Organization.
1. Letter Request Client
2. Written Query/s Client
3. Additional Attachments relative to query/es Client
FEES TO PROCESSING
BE PAID TIME
1. Submit the Letter of 1.1 Receive and record submitted None 5 minutes Officer in Charge
Request or Written documents. CLD
Query/s to the Receiving 1.2 Endorse to the CLD Secretary for
Officer with complete the City Legal Officer’s disposition.
attachments for reference.
2. Refer and assign request to a None 5 days City Legal Officer
Lawyer for proper legal action CLD
and/or recommendation.
3.1 Evaluate and write Legal Opinion. None 7 days Attorrney II – IV
3.2 Endorse to CLO for final review CGHD II
and approval.
445
2. Follow-up on the status of 4.1 Review and approve documents. None 3 days City Legal Officer
the request at the end of 4.2 Refer to Officer-in-charge to CLD
the scheduled processing release documents.
time.
3 Acknowledge receipt of 5.1 Release approved documents to None 5 minutes Officer in Charge
document/action. client. CLD
15 days and
TOTAL None
10 minutes
3 Addressing Internal Complaints against City Employees

Procedural Administrative Case proceedings is implemented.
WHO MAY AVAIL: City Government Offices / Departments, officials, employees
1. Formal Complaint Client
2. Referral Form Human Resource Management and Development Office (HRMDO)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit under oath the 1.1 Receive and record complaint letter None 5 minutes Officer in Charge
written complaint to the endorsed by HRMDO for CLD
HRMDO for endorsement Administrative procedure.
to the CLD for 1.2 Endorse to the CLD Secretary for the
Administrative City Legal Officer’s disposition.
Proceedings.
2.1 Refer and assign to a Lawyer for None 7 days City Legal Officer
preliminary investigation. CLD
446
2.2 Issuance of Notice to the Respondent

to file Counter-Affidavit within 3 days
upon receipt of Notice.
3.1 Conduct preliminary investigation to None 25 days Attorney II – IV
determine whether a prima facie case CGHD II
exists to warrant issuance of formal
charge.
3.2 Issue Resolution recommending
Formal charge against the
respondent.
(If the investigating lawyer founds no
probable cause, dismissal of the case
shall be recommended.)
Conduct Formal Investigation within
30 days from the issuance of formal
3.3 charge unless the period is extended 30 days
in meritorious cases.
Prepare and submit Formal
Investigation Report within 15 days
3.4 after the conclusion of the formal
investigation to the disciplining 15 days
authority.
2. Follow-up the status of the 4.1 Decide the case within 30 days from None 30 days City Legal Officer
Administrative Case receipt of the Formal Investigation Assigned Lawyer
regularly within the Report CLD
reglementary period of the 4.2 Endorse decision to the City Mayor
CSC Rules City Legal for recommendation for approval or
Office disapproval.
107 days and 3
TOTAL None
minutes
447
4 Public Legal Assistance

Day to day service to clients for preparation of legal documents and/or legal advice.
WHO MAY AVAIL: Primarily to City’s constituents and secondary to other neighboring cities’ residents
1. Valid Government issued ID (original and photocopy) Client, any government agency issuing ID
2. Other documents required that pertains to the Client
assistance needed
FEES TO PROCESSING
BE PAID TIME
1.1 Register and sign at the 1.1 Advise client to fill-out Information None 5 minutes Frontline Personnel
logbook. Form for assistance and/or CLD
1.2 Approach the front desk interview.
and state the type of 1.2 Refer client to the assigned
assistance needed. lawyer.
2.1 Proceed to assigned 2.1 Render legal opinion/assistance. None 1 hour and 45 Assigned Lawyer
lawyer and provide Prepare the legal document as per minutes CLD
relevant information for 2.2 client’s request.
appropriate legal
assistance.
2.2 Receive verbal legal
opinion and/or legal
document as per
request.
1 hour and
TOTAL None
50 minutes
448

- Client’s name
- Complete Address
● Feedbacks requiring answers are forwarded to the office/ department and required to answer
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/
Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client
through phone or formal letter.
● Complaints can also be filed through a formal letter. Make sure to provide the following
information:
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are processed ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel.
All complaints are forwarded to concerned office/ department or personnel for explanation to be
complainant.
449

● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/
Action Officer for appropriate action. Response will be sent to the complainant through a formal
letter.
- 8288-8811 local 2265/ 2266
● Email Address:
- caloocancitylegaldepartment@gmail.com
● Office Address:
- City Legal Department, 8th Floor Caloocan City Hall, between 8th and 9th Streets, 8th
450
CITY PLANNING AND DEVELOPMENT DEPARTMENT
451
1 Provision of Baseline Data/ Information to Walk-in Clients

Assistance provided to researchers requesting for updated and comprehensive city profile and information, and other documents for
development planning and research purposes.
OFFICE OR DIVISION City Planning and Development Department (CPDD)

G2C – Government to Citizens
WHO MAY AVAIL All

1. Any valid identification card Government agencies issuing identity cards
2. Accomplished Request Form CPDD Frontline Counter
3. Request Letter (Optional) Client
FEES TO PROCESSING
BE PAID TIME
1.1 Accomplish and submit Research/ 1.1 Receive and refer accomplished None 2 minutes Administrative Assistant V/ I
Request Form indicating needed Request Form to concerned or
information (e.g. documents, sectoral division/s (physical, Administrative Aide VI
maps) to the assigned personnel economic, social and institutional) or
Officer of the Day
at the Receiving Counter. of the department.
CPDD
1.2 Inform assigned CPDD technical 1.2 Review and discuss request details None 3 minutes Project Development/
personnel on the details of the with the client. Planning Officers IV/ III/ I
requested documents for 1.3 or
evaluation and release or further Advise client to wait while the Administrative Officer V
or
referral of request to other offices requested documents are being
Statistician IV
or agencies. prepared/ retrieved. or
452
FEES TO PROCESSING
BE PAID TIME
1.3 Senior Administrative Assistant
Wait while the requested II
documents are being prepared/ CPDD
retrieved.
2.1 For releasing of available 2.1 For releasing of available None 10 minutes Project Development/
documents: documents: Planning Officers IV/ III/ I
• Provide data medium (CD/ • Prepare and copy requested or
DVD/ flash media) or electronic documents to the medium (CD/ Administrative Officer V
or
mail (e-mail) address for a DVD/ flash media) or send to the
Statistician IV
digital/ electronic copy; and/or e-mail address given by the or
• Appropriate the process client for a digital/ electronic Senior Administrative Assistant
(photocopy/ blueprint) in copy; II
obtaining the print copy of the and/or CPDD
requested document. • Provide client with copies of
requested documents to be
reproduced.
For obtaining documents available
in other offices/ departments:
• Proceed to the other offices/ For obtaining documents available
departments referred by the in other offices/ departments:
concerned CPDD technical • Refer client to the concerned
personnel for the acquisition of offices/ departments for the
needed information/ acquisition of needed
documents. information/ documents.
For conducting an interview: For conducting an interview:

• Interview the concerned CPDD • Accommodate interviews
technical personnel for conducted by the client for
453
FEES TO PROCESSING
BE PAID TIME
additional information additional information regarding
regarding research. research.
2.2 Record actions taken and file None 3 minutes Administrative Aide VI
Request Form for future reference. or
Officer of the Day
CPDD
2. Provision Of Baseline Data/ Information To Requests Sent Through E-Mail

Faster and efficient accommodation of requests from researchers requesting for updated and comprehensive city profile and information, and
other documents for development planning and research purposes through the department’s email addresses.

WHO MAY AVAIL All

E-mail request signed by the requesting authority or individual Client
FEES TO PROCESSING
BE PAID TIME
1.1 Send request for data/ information 1.1 Receive request from the client None 10 minutes Administrative Assistant V/ I
through the following e-mail through e-mail (Yahoo/ Gmail). or
addresses: Administrative Aide VI
454
FEES TO PROCESSING
BE PAID TIME
• planning@caloocancity.gov.ph 1.2 Check availability of data or
• caloocan.planning@gmail.com requested. Officer of the Day
• caloocan.planning@yahoo.com CPDD

2.1 Acknowledge/ confirm receipt of 2.1 Send requested data to the client/ None 3 minutes Project Development/
requested data/ information researcher through email. Planning Officers IV/ III/ I
through email. or
Administrative Officer V
or
Statistician IV
or
Senior Administrative Assistant
II
CPDD
2.2 Record actions taken in the None 2 minutes Administrative Aide VI
logbook for future reference. or
Officer of the Day
CPDD
3. Review Of Proposed Office/ Department Programs/ Projects/ Activities (PPAs) And Other Development
Planning Documents
Conduct review of submitted proposed PPAs and other planning documents in line with the formulation or updating of the city’s sectoral and
thematic plans – social, economic, physical and infrastructure development, environmental management and institutional – for mainstreaming
and integration to national government agency (NGA)-mandated or prescribed plans, as to consistency with the City Government’s vision and
responsiveness to prevailing situations, for consideration of the City Development Council (CDC) as mandated by Republic Act 7160 or the
Local Government Code of 1991.
455

WHO MAY AVAIL All City Government Offices/ Departments

1. Proposed plans, programs and other development planning Respective City Government Offices/ Departments
documents using the templates prescribed by concerned
agencies (three sets of print copies and electronic copy
uploaded through electronic mail addresses:
• planning@caloocancity.gov.ph
• caloocan.planning@gmail.com
• caloocan.planning@yahoo.com
2. Documentary requirements/ attachments (if necessary) Respective City Government Offices/ Departments
FEES TO PROCESSING
BE PAID TIME
1.0 PLAN/ PROGRAM/ PROJECT/ ACTIVITY PREPARATION
1.1 Receive prescribed templates/ 1.1 Provide all City Government None 10 minutes Project Development Officers/
forms for each planning offices/ departments with the Planning Officers IV/ III/ I
document or report from the prescribed templates/ forms for or
CPDD sectoral focal personnel each planning document or report Senior Administrative Assistant
II
via respective e-mail addresses through respective e-mail
or
or FB Messenger Group Chats addresses or FB Messenger GCs. Statistician IV
(GCs). or
Officer of the Day
CPDD
1.2 Prepare planning documents or 1.2 Provide technical assistance to the None 20 minutes Project Development Officers/
reports. offices/ departments in the Planning Officers IV/ III/ I
preparation of various planning or
documents or reports.
456
FEES TO PROCESSING
BE PAID TIME
II
or
Statistician IV
or
Officer of the Day
CPDD
2.0 PLANNING DOCUMENT SUBMISSION
2.1 Send electronic copy of planning 2.1 Check submitted planning None 10 minutes Administrative Aide VI
documents or reports via CPDD documents as to: or
e-mail addresses. • Correctness of templates/ forms Officer of the Day
used CPDD
• Number of copies provided
Submit three print copies of • Completeness of attachments
planning documents or reports to (if needed)
the assigned personnel at the
Receiving Counter.
Wait for initial advice and

receiving copy of the planning
document.
2.2 Receive one copy of document 2.2 Receive planning documents and None 10 minutes Administrative Aide VI
or report for respective office file. return one received copy to the or
client. Office of the Day
CPDD
Advise client regarding initial

checking results.
2.3 Record and attach Tracking Slip to None 10 minutes Administrative Aide VI
the planning documents or reports. or
Officer of the Day
457
FEES TO PROCESSING
BE PAID TIME
CPDD
Forward documents to concerned

2.4 CPDD sectoral focal personnel.
3.0 DOCUMENT REVIEW/ ENHANCEMENT
3.1 Wait for the results of the final 3.1 Review submitted planning None 1 day and 4 Project Development Officers/
review and evaluation on the documents or reports as to hours Planning Officers IV/ III/ I
submitted planning documents or alignment with the city’s or
reports. Comprehensive Development Plan Senior Administrative Assistant
II
(CDP), other sectoral plans, and
or
respective office mandates.
Statistician IV
or
Officer of the Day
CPDD
3.2 Receive information on the 3.2 Inform office/ department focal None 15 minutes Project Development Officers/
results of the planning document personnel on the results of the Planning Officers IV/ III/ I
review and evaluation conducted planning document review and or
through e-mail, FB Messenger evaluation. Senior Administrative Assistant
II
GC, call or text messages.
or
(If plan needs enhancement, return Statistician IV
(If plan needs enhancement, documents or reports to concerned or
revise documents or reports, and office/ department focal personnel Officer-of-the Day
CPDD
resubmit within two days.) with recommendations.)
3.3 Integrate enhanced planning None 3 hours Project Development Officers/
documents or reports with Planning Officers IV/ III/ I
corresponding plans/ programs for or
submission to concerned offices/ Senior Administrative Assistant
II
agencies/ committees.
or
Statistician IV
458
FEES TO PROCESSING
BE PAID TIME
or
Officer of the Day
CPDD
3.4 Record actions taken in the None 15 minutes Administrative Aide VI
Tracking Slip. or
Officer of the Day
CPDD
3.5 File printed copies and update/
maintain electronic database of
respective planning documents or
reports for future reference.
2 days,
TOTAL None
30 minutes
FEEDBACK AND COMPLAINTS MECHANISMS
− Client’s name
How feedbacks are processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to
459
Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/
− Client’s name
− Incident
− Evidence
complainant.
− 5336-5687 / 8288-8811 local 2247
− planning@caloocancity.gov.ph/ caloocan.planning@gmail.com/ caloocan.planning@yahoo.com
• Facebook Account:
− www.facebook.com/caloocan.pdd
• Office Address:
− City Planning and Development Department
460
2nd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan
City 1403

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
461
CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT
462
1 Issuance Of Referral Letter And/Or Social Case Study Report

Assistance provided to walk-in clients requesting for medical, transportation, burial and education assistance
OFFICE OR DIVISION City Social Welfare Development Department (CSWDD)
WHO MAY AVAIL All indigent residents in extremely difficult circumstances
Original and photocopy of the following documents:
For Medical Assistance
1. Barangay Indigency Certificate Barangay
2. Medical Abstract Hospital
3. Hospital Bill Hospital
4. Hospital Request Slip Form Hospital
5. Personal Letter Client
6. Medical Prescription (latest) Hospital
7. Any valid government issued ID including Barangay ID Any government agency issuing ID
For Burial Assistance
1. Death Certificate with Registry Number Civil Registry Department
3. Funeral Contract Funeral Parlor
4. Endorsement Letter from the Office of the Vice Mayor for Office of the Vice Mayor
referral to Office of the Vice President
For Educational Assistance
1. Barangay Certificate of Indigency Barangay
2. Personal/ Request Letter Client
3. Form 137 or Class Card/ Registration Form School
4. Endorsement Letter from the Office of the Vice Mayor for referral Office of the Vice Mayor
to Office of the Vice President
463

For Transportation Assistance
2. Any valid government issued ID including Barangay ID Any valid government issued ID
FEES TO PROCESSING
BE PAID TIME
1.1 Register in the Visitor’s logbook 1.1 Check for completeness of None 2 minutes Unit I – Social Welfare
(Name, Address, Barangay, requirements Officer I
Assistance Requested) Unit II – Social Welfare
Assistant
Unit III – Social Welfare
Assistant
Unit IV – Metro Aide I
Unit V – Metro Aide I
Unit VI – Admin Aide I
2.1 Proceed to assigned staff and 2.1 Refer client to the assigned staff per None 1 minute Unit I – Social Welfare
submit complete documentary unit: Officer I
requirements. Unit 1: CCSWDD Office, Caloocan Unit II – Social Welfare
City Hall Main (Barangays 1-35, 73, Assistant
80) Unit III – Social Welfare
Unit 2: CCSWDD Office, Caloocan Assistant
City Hall Main (Barangays 36 – 72, Unit IV – Metro Aide I
74 - 79 and 86 – 131) Unit V – Metro Aide I
Unit 3: Barangay 152 Multi-Purpose Unit VI – Admin Aide I
Hall (Barangays 81-85, 132-164)
Unit 4: Amphitheater, Glorietta Park
(Barangays 179 -188)
Unit 5: North Caloocan City Hall,
Zapote Rd. Camarin (Barangays
165-175,177-178)
464
FEES TO PROCESSING
BE PAID TIME
Unit 6: Barangay 176 Phase I
Covered Court (Barangay 176)
3.1 Prepare for an interview 3.1 Conduct Intake Interview None 25 minutes Unit I – Social Welfare
Officer I
Prepare referral letter and/or Social Unit II – Social Welfare
Case Study Report (SCSR) Assistant
Assistant/ Day Care
Worker II
Unit IV – Metro Aide I (2)/
Day Care Worker II
Unit V – Social Welfare
Assistant/ Metro Aide I(2)
4.1 Acknowledge receipt of referral 4.1 Record in the logbook and release None 5 minutes Unit I – Social Welfare
letter and/or SCSR referral letter and/or SCSR Officer I
Unit II – Social Welfare
Assistant
Assistant
465
2 Facilitate Disaster Emergency Response And Operation

Provision of emergency relief and rescue operation includes evacuation for camp management.
WHO MAY AVAIL Victims of Disaster
1. Master list of affected families Barangay
2. Barangay Report/Endorsement Letter Barangay
3. Initial Report, Barangay Report Barangay
4. Distribution Form CCSWDD
5. Disaster Report CSWDD/Disaster Risk Reduction Management Office (DRRMO)
6. Fire Incident Report Bureau of Fire Protection
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit 1.1 Receive and record submitted None 5 minutes Unit I- Day Care Worker II
documentary requirements. documentary requirements. Unit II- Day Care Worker II
Unit III – Day Care Worker
1.2 Endorse to Social Welfare Assistant/ II
Day Care Worker for validation Unit IV – Metro Aide I
Unit VI – Day Care Worker
II
2.0 REQUEST VALIDATION AND APPROVAL
2.1 Ready documents submitted 2.1 Conduct ocular survey to validate None 2 hours Day Care Worker II /
prior to validation report Social Welfare Assistant
2.2 Prepare findings and recommend None 1 hour Day Care Worker II /
action to CDRRMO and Social Welfare Assistant
CSWDO/Action Officer
466
FEES TO PROCESSING
BE PAID TIME
2.3 Approve Disaster Operation Plan and None 1 hour Action Officer
endorse to concerned teams for action.
2.2 Receive emergency 2.4 Facilitate conduct of disaster operation: None 3 days Day Care Worker II /
assistance 1. Assist in placement of affected Unit Level Disaster Team
families to evacuation centers
identified by concerned barangays
2. Facilitate provision of immediate
needs for affected families (e.g.
food & non-food, medical, etc.)
3. Intake interview, issuance of
Disaster Assistance Family Access
Card (DAFAC) and counseling
assistance
4. Supplemental Feeding or dry
rationing (food packs)
5. Resource mobilization/ DSWD
augmentation
6. Financial Assistance for legitimate
House owners/disaster victim/
survivor
2.5 Conduct Critical Incident Stress None 20 minutes Unit I- III – Social Welfare
Debriefing/Counseling when needed Officer I
Unit IV – Social Welfare
Officer IV
Officer IV
Unit VI –Project
Development Officer II
467
FEES TO PROCESSING
BE PAID TIME
2.6 Evaluate disaster operation done. None 2 hours Unit I- III – Social Welfare
Officer I
Officer IV
Officer IV
Unit VI –Project
Day Care Worker II
3 days, 6
TOTAL None hours and 20
minutes
3 Handle Case Management Process For Special Cases

Conduct case planning and management of reported Child in Need of Special Protection (CNSP), Violence Against Women and Children
(VAWC) victims/survivor, Physically, Sexually and Emotionally Abused and Children In Conflict with the Law (CICL).
WHO MAY AVAIL Reported victims of VAWC, Child in Need of Special Protection, and Child In-Conflict with the Law

1. Report through telephone or referral letter from barangay or Concerned Agency/Barangay
concerned citizen or other agencies.
2. Police report Caloocan PNP
3. Barangay blotter Barangay
468

4. Birth certificate and other documents required by the Biological Parent
institution
FEES TO PROCESSING
BE PAID TIME
1.1 Report to the Unit Office within 1.1 Receive report of alleged 1 hour Unit I – Social Welfare
jurisdiction of residence. abuse/CICL referral. Officer II/ Social Welfare
Officer I
Officer II/ Social Welfare
Officer I
Officer I
Unit IV Social Welfare
Officer IV
Officer IV
Unit VI – Project
2.1 Prepare for an interview. 2.1 Conduct initial ocular survey 1 day Unit I – Social Welfare
and/or collateral interview Officer II/ Social Welfare
Officer I
Officer I
Officer I
Officer IV
469
FEES TO PROCESSING
BE PAID TIME
Officer IV
Unit VI – Project
3.1 Submit complete documentary 3.1 Receive submitted documents. None 30 minutes Unit I – Social Welfare
requirements to the assigned Officer II/ Social Welfare
social worker. 3.2 Coordinate with the police and Officer I
barangay authorities for Unit II – Social Welfare
verification. Officer II/ Social Welfare
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
4.1 Follow the steps to be done by 4.1 Conduct immediate rescue None 1 day Unit I – Social Welfare
the assigned social worker operation of the victim Officer II/ Social Welfare
Officer I
Officer I
Officer I
470
FEES TO PROCESSING
BE PAID TIME
Officer IV
Officer IV
Unit VI – Project
5.1 Intake interview with client and None 1 hour Unit I – Social Welfare
family Officer II/ Social Welfare
Officer I
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
6.1 Attend to immediate needs of None 30 minutes Unit I – Social Welfare
victim (e.g., food, medical, etc.) Officer II/ Social Welfare
Officer I
Officer I
471
FEES TO PROCESSING
BE PAID TIME
Officer I
Officer IV
Officer IV
Unit VI – Project
7.1 Conduct counseling None 1 hour Unit I – Social Welfare
Officer I
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
8.1 Assist victim in going to Camp None 1 day Unit I – Social Welfare
Crame/Government Hospitals for Officer II/ Social Welfare
medico-legal/ physiological Officer I
evaluation, in filing legal action,
472
FEES TO PROCESSING
BE PAID TIME
and during trial proceedings in the Unit II – Social Welfare
court Officer II/ Social Welfare
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
9.1 Prepare Case Summary Report None 2 hours Unit I – Social Welfare
and other requirements Officer II/ Social Welfare
Officer I
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
473
FEES TO PROCESSING
BE PAID TIME
5.1 Regularly visit the victim relative 10.1 Refer victim to institution for None 1 day Unit I – Social Welfare
in the institution protective custody and temporary Officer II/ Social Welfare
shelter, and supervision with the Officer I
family Unit II – Social Welfare
Officer I
Officer I
Officer IV
Officer IV
Unit VI – Project
11.1 Admit client to institution and None 30 minutes Unit I – Social Welfare
other agencies Officer II/ Social Welfare
Officer I
Officer I
Officer I
Officer IV
Officer IV
474
FEES TO PROCESSING
BE PAID TIME
Unit VI – Project
None 4 days, 6
TOTAL hours and 30
minutes
4 Assistance To Street Children And Street Families (Street Children Program)

Provision of interventions to street children and street families/dwellers to ensure that they will leave the street .
WHO MAY AVAIL Street children and street families/dwellers
1. Request Letter, Referral Letter or Phone-in Reports Barangay / PNP/ other referring agencies/ Concerned Citizen
2. Medical Certificate Hospital
3. Barangay/Police Blotter Barangay / PNP
4. Intake Sheet/ Social Case Study Report CSWDD/ Referring Agency/LGU
1.1 Barangay or other referring 1.1 Coordinate with referring barangay None 1hour Social Welfare Assistant
agency will report to the or agency.
CCSWD office with request
letter for rescue operation. Conduct ocular inspection in areas
concerned
2.1 Attend meeting with rescue 2.1 Conduct meeting with rescue team None 1 hour Social Welfare Assistant
team composed of CSWDD Unit Office,
475

PNP, DPSTM, CCMC, CADAO,
DSWD and referring barangay.
3.1 Set schedule of rescue operation None 30 minutes Social Welfare Assistant /
Barangay / PNP /
DPSTM
4.1 Coordinate with LGUs and other None 30 minutes Social Welfare Assistant
agencies involved with the operation
5.1 Prepare letters for institutions where None 1 hour Unit I- III – Social Welfare
clientele will be possibly referred Officer I
Officer IV
Officer IV
Unit VI –Project
Social Welfare Assistant
6.1 Conduct Inter-Agency Meeting None 2 hours Social Welfare Assistant
3.1 Participate in the rescue 7.1 Conduct actual rescue operation None 4 hours Social Welfare Assistant
operation
8.1 Interview and assess client None 30 minutes Unit I –III - Social Welfare
Officer I
Unit V – Admin Aide I
9.1 Refer and turn-over to respective None 4 hours Social Welfare Assistant
agencies/institution, or reunite with
their respective families (RTF)
10.1 Consolidate report None 1 hour Social Welfare Assistant
476

11.1 Group Evaluation None 1 hour Social Welfare Assistant
/ Barangay / PNP /
DPSTM
None 2 days and 30
TOTAL
minutes
5 Assistance To Solo Parents And Their Children
Assessment of Solo Parent applicant and issuance of Solo Parent Identification Cards

CLASSIFICATION Highly technical
WHO MAY AVAIL All solo parents who have children below 18 years old

1. Barangay Certification for Solo Parent Barangay
2. 1x1 picture or 2x2 picture (1 pc) Client
3. Income Tax Return (ITR) or Certificate of Employment, if Bureau of Internal Revenue (BIR)
employed
4. Proof of evidence of being a Solo Parent Civil Registry Department
• Widow – photocopy of Death Certificate Regional Trial Court/Family Court
• Separated – Legal Separation paper, Affidavit of any
agreement paper Regional Trial Court/Family Court
• Annulled – Annulment Papers or Nullity of Marriage Regional Trial Court/Family Court
• Legal Guardianship or Adoption Paper Hospital
• Medical Certificate of Total Disability of Spouse Regional Trial Court/Family Court
• Sentence of Imprisonment, if spouse is in jail
5. Birth Certificate of minor children and those twenty-two years Civil Registry Department
old or over but have physical and mental disability.
477
FEES TO PROCESSING
BE PAID TIME
1.1 Register in the Visitor’s logbook 1.1 Check for completeness of None 5 minutes Unit I – II Day Care Worker
(Name, Address, Barangay, requirements and record in the II
Assistance Requested) Registration Form. Unit II – Social Welfare
Assistant
Assistant
Unit V – Metro Aide
2.1 Submit complete documentary 2.1 Refer client to assigned staff/unit. None 2 minutes Unit I – II Day Care Worker
requirements. II
Assistant
Assistant
3.1 Proceed to assigned staff/unit.
4.1 Secure and accomplish 3.1 Assess applicant for qualification to None 15 minutes Unit I- III – Social Welfare
Application Form and attach avail Solo Parent Identification Officer II
required document/s. Card. Unit IV – Social Welfare
Officer IV
Officer IV
Unit VI –Project
4.1 Inform client on the date of release None 2 minutes Unit I- III – Social Welfare
of Solo Parent ID. Officer II
478
FEES TO PROCESSING
BE PAID TIME
Officer IV
Officer IV
Unit VI –Project
5.1 Advise client to attend orientation None 2 minutes Unit I- III – Social Welfare
on Solo Parent Program. Officer II
Officer IV
Officer IV
Unit VI –Project
5.1 Participate in the validation 6.1 Facilitate validation of applicant None 15 days Unit I – II Day Care Worker
process through conduct of II
ocular/background investigation. Unit II – Social Welfare
Assistant
Assistant
6.1 Attend orientation on Solo 7.1 Provide brief orientation on the use None 15 minutes Unit I- III – Social Welfare
Parent Program. and privileges of being a solo Officer II
parent ID holder. Unit IV – Social Welfare
(Prepare referral if necessary) Officer IV
Officer IV
479
FEES TO PROCESSING
BE PAID TIME
Unit VI –Project
7.1 Receive solo parent ID on the 8.1 Release and record Solo Parent None 5 minutes Unit I – II Day Care Worker
date of release. ID. II
Assistant
Assistant
None 15 days and
TOTAL
46 minutes
RA 8972 – Solo Welfare ActSection 10g (Procedure in Accessing Services for Solo Parents: Upon the favorable evaluation of the social
worker, a Solo Parent Identification Card shall be issued to the solo parent within 30 days upon application duly signed by the city/municipal
Social Welfare Officer and the city/municipal mayor. The Solo Parent Identification Card is necessary for the availment of benefits under the
Act and these Rules. Such Identification Card shall be valid for only one (1) year, but may be renewed subject to a new assessment and
evaluation)
6 Provide Early Childhood Care And Development/ Day Care Service Program To Indigent Children
Provision of Early Childhood Care and Development (ECCD) Services to children ages 3 to 4.7 years old.
3- 4.7 years old children of economically disadvantaged families preferably:
• Children from large families
WHO MAY AVAIL • Children whose parents are working
• Children who are nutritionally at risk
• Who can least afford private sector program
480

1. Birth certificate /Baptismal Certificate Philippine Statistics Authority (PSA)
2. Immunization Record Health Center
4. Initial ECCD Assessment CSWDD
5. Accomplished Child’s Profile Forms CSWDD

For Walk-In Client
1.1 Prepare and submit complete 1.1 Receive and record submitted None 30 minutes Admin Aide VI/ Social
documentary requirements. requirements. Welfare Assistant
2.1 Prepare for an interview. 2.1 Conduct family survey/ intake None 3 days Child Development
interview to identify the Workers
beneficiaries.
3.1 Participate in the assessment and 3.1 Assess and consolidate survey. None 1 day Child Development
survey Workers
4.1 Prepare masterlist of surveyed None 1 day Admin Aide VI/ Social
families Welfare Assistant
4.1 Inquire ECCD/Day Care Service to 5.1 Conduct parents’ orientation on None 1 hour Admin Aide VI/ Social
Unit Office programs/services Welfare Assistant
5.1 Enroll child 6.1 Facilitate enrolment and None 30 minutes Child Development
registration of children Workers
TOTAL None 5 days and 2
hours
For On-line Client
1.1 Register online via link posted 1.1 Receive registration through None 3 minutes Information Technology
at the Facebook page of City the system to be done by Services Staff
Mayor, PIO and Day Care Centers Information Technology
Services
481

1.2 Wait for return call of assigned 1.2 Return Call to be done by None 1 minute Child Development
Day Care Worker DCWs Workers
1.3 Attend to Scheduled Interview 1.3 Interview and assess using None 20 minutes Child Development
for assessment and survey available forms Workers
1.4 Submit documentary 1.4 Receive required None 2 minutes Child Development
requirements documents Workers
1.5 Attend to the schedule of 1.5 Assess the child using None 45 minutes Child Development
ECCD checklist assessment for ECCD checklist Workers
the child
1.6 Attend ECCD/Day Care 1.6 Conduct ECCD/Day Care None 2 hours Admin Aide VI/ Social
Parents Orientation Parents Orientation Welfare Assistant
1.7 Enroll the child 1.7 Encode and consolidate None 10 minutes Child Development
masterlist Workers
TOTAL 3 hours and 21
minutes
7 Handle Children In Need Of Special Protection Under The Institutional Care And Rehabilitation Program
Case management process in residential facilities of Children in Need of Special Protection and In-Conflict With the Law.
• Child in Need of Special Protection (CNSP)
• minor with behavioral problems
WHO MAY AVAIL
• Children in Conflict with the Law
• other individuals in difficult circumstances

482

For Social Development Center (SDC) and Tahanang Mapagpala Center (TMC)
1. Barangay Endorsement/ Blotter/ Certification of Non-Residency Barangay
2. Salaysay ng Nakapulot or Concerned Citizen done in the Concerned Citizen
barangay
3. Police Blotter Caloocan PNP
4. Medical Certificate Caloocan City Medical Center (CCMC)
5. Birth Certificate Parent/Referring agency
6. Social Case Study Report Referring Agency
For Bahay Pag-Asa Center
1. Barangay Endorsement/Blotter/ Barangay
Police Endorsement with complete documents for minor with Caloocan PNP
case (Information, Fiscal’s Notation)
2. Medical Certificate CCMC
3. Birth Certificate Parent/Referring agency
4. Social Case Study Report Referring Agency
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit complete 1.1 Receive and check for None 15 minutes Metro Aide I (SDC)
documentary requirements. completeness the submitted Admin Aide IV (BPA)
documents.
Social Welfare Officer II
(TMC) Referring Barangay
/ PNP
2.1 Attend orientation on house 2.1 Facilitate Pre-Admission Case None 30 minutes Social Welfare Officer IV
rules and assignments Conference. (2)/ Social Welfare Officer
III
3.1 Prepare for an interview 3.1 Admit and orient client on house None 30 minutes
rules and assignments. House Parents
4.1 Conduct Intake Interview. None 30 minutes Social Welfare Officer II(2)
483
FEES TO PROCESSING
BE PAID TIME
5.1 Assess and evaluate client’s None 30 minutes Social Welfare Officer II(2)
needs and problems
4.1 Receive counseling and other 6.1 Conduct counseling and provide None 1 hour Social Welfare Officer II(2)
in-house services. other in-house services to the
client while under care
7.1 Conduct home visit and collateral None 2 hours Social Welfare Officer II(2)
information
8.1 Prepare Discernment Report for None 4 hours Social Welfare Officer II(2)
CICL clients
9.1 Refer client to other institutions None 1 week Social Welfare Officer II(2)
to address identified
needs/problems
10.1 Facilitate tri-media and other None 1 day Social Welfare Officer II(2)
requirements for possible
adoption/fostering of clients
11.1 Release of clients to parent or None 4 hours Social Welfare Officer II(2)
relative/institution
12.1 Refer released clients to None 4 hours Social Welfare Officer II(2)
CSWDD or other LGUs for
aftercare program
None 8 days, 19
TOTAL hours and 5
minutes
8 Facilitate Caravan Of Services Through People’s Day

Provision of caravan of social welfare services in three sites, namely: North City Hall, South City Hall and Barangay 154, Bagong Barrio,
Caloocan.
484

All indigent individuals in need of immediate services including victims of calamities and displaced individuals
WHO MAY AVAIL
due to demolition

Medical Assistance
1. Certificate of Indigency of Solicitor Barangay
2. Medical Abstract/Certificate Attending Physician
3. Medical Prescription with signature and PTR/ License # of Attending Physician
attending Physician (updated)
4. Laboratory Request with signature and PTR/ License # of Attending Physician
5. Any valid government issued ID of solicitor and patient Client, any government agency issuing ID
Burial Assistance
1. Certificate of Indigency of Solicitor and Deceased Barangay
2. Death Certificate with registry number Civil Registry Department/ Funeral Parlor
3. Funeral Service Contract Funeral Parlor
4. Any valid government issued ID including Barangay ID of Client, any government agency issuing ID
solicitor and deceased
FEES TO PROCESSING
BE PAID TIME
1.0 Medical and Burial Assistance Process
1.1 Go to Registration table and 1.1 Review and verify submitted None 3 minutes CRO/ Mayor’s Office Staff
record basic information. documents
1.2 Present complete documentary 1.2 Validate documents and assess None 3 minutes CRO/ Mayor’s Office Staff
requirements for initial if applicant is qualified for
verification. assistance.
485
FEES TO PROCESSING
BE PAID TIME
1.3 Secure a number and wait to be 1.3 Verify in the database validity of None 3 minutes Day Care Worker II/
called assistance Mayor’s Office Staff
1.4 Refer qualified applicant to CRO None 3 minutes Day Care Worker II/
personnel for interview. Mayor’s Office Staff
1.4 Prepare for an Intake Interview 1.5 Conduct Intake Interview. None 5 minutes CRO Staff
1.6 List all qualified clients in the None 1 hour CRO Staff
Releasing Form.
1.5 Wait to be called for releasing of 1.7 Facilitate releasing of assistance None 3 minutes Social Welfare Officer III/
assistance. Day Care Worker II
/Mayor’s Office Staff
1.6 Present Orange ID and Booklet 1.8 Advise client to present Orange None 3 minutes Day Care Worker II /
to register assistance given. ID and booklet to register date Mayor’s Office Staff
and assistance given.
1.7 Affix signature in the Releasing 1.9 Advise client to affix signature in None 1 minute Social Welfare Officer III/
Form and Reimbursement Releasing Form and RER to Day Care Worker II
Expense Receipt (RER) to acknowledge receipt of financial /Mayor’s Office Staff
acknowledge receipt of financial assistance.
assistance
1.10 Encode list of beneficiaries in the None 2 hours Day Care Worker II
data base.
1.11 Intake Forms to be signed by None 30 minutes Social Welfare Officer IV
assigned Registered Social (2) / Social Welfare Officer
Workers III
None 3 hours and
TOTAL
54 minutes
FEES TO PROCESSING
BE PAID TIME
1.0 Medical Check-up Process
486
FEES TO PROCESSING
BE PAID TIME
1.1 Go to Registration table and 1.1 Register client for check-up. None 1 minute CRO
record basic information.
1.2 Submit complete documentary 1.2 Receive complete documentary None 1 minute CRO
1.3 Prepare for an Intake Interview 1.3 Conduct Intake Interview None 2 minutes CRO
1.4 Allow staff to check blood 1.4 Check client’s blood pressure None 1 minute Volunteers
pressure (BP). and write in the prescription pad.
1.5 Receive check-up from the 1.5 Refer to assigned physician for None 1 minute CRO
assigned physician. check-up.
1.6 Conduct check-up with the client. None 15 minutes Physician
Physician
City Health Department
(CHD)
1.7 Dispense medicines thru the None 3 minutes City Health Department
Pharmacy (CHD)
1.8 Register assistance given None 1 minute City Health Department
(CHD)
Other Services (CRD, PESO, CCSWDD Referral/Orange Card releasing, CCMC eye check-up)
1.1 Go to Registration table and 1.1 Register the client for other None 2 minutes Civil Registry Department
record basic information services. Public Employment
Services Office
CCSWDD
CCMC
1.2 Proceed to concerned 1.2 Advise client to proceed to None 3 minutes Civil Registry Department
office/department for appropriate concerned office/department for Public Employment
action. appropriate action. Services Office
487
FEES TO PROCESSING
BE PAID TIME
CCSWD
CCMC
9 Provide Sustainable Livelihood Program To Indigent Individuals And Families

Provision of individual capital assistance for augmentation in the existing business.
OFFICE OR DIVISION City Social Welfare Development Department(CSWDD)
• Qualified PWD
• Solo Parent
WHO MAY AVAIL
• Indigent individuals
• Individuals referred from other agencies

1. Certificate of Indigency for livelihood Barangay
2. Voters ID or Certification of Commission on Elections Client/ COMELEC Office
(COMELEC) Voter’s RegistrationRecord
3. 1x1 or 2x2 Picture(2pcs) Client
4. Project Proposal of small business Client
FEES TO PROCESSING
BE PAID TIME
1.0 Availing Process
1.1 Submit complete documentary 1.1 Receive and verify submitted None 20 minutes Social Welfare Assistant
requirements. documents by Unit Office concerned
488
FEES TO PROCESSING
BE PAID TIME
1.2 Prepare for an interview 1.2 Endorse to SLP FOCAL person for None 15 minutes Social Welfare Assistant
interview
1.3 Prepare for a home visitby day 1.3 Conduct Intake Interview None 30 minutes Social Welfare Assistant
care worker/social welfare
staff
1.4 Conduct Home Visit to verify None 1 hour Social Welfare Assistant
information given.
1.4 Attend program orientation on 1.5 Conduct program orientation None 1 hour Social Welfare Assistant
SLP
1.5 Attend Basic Business 1.6 Conduct Basic Business None 3 days Social Welfare Assistant
Management Training Management Training
1.6 Submit business proposal 1.7 Receive and check project proposal None 30 minutes Social Welfare Assistant
1.8 Approval of proposal None 30 minutes Action Officer
1.7 Receive capital assistance 1.9 Release capital assistance None 15 minutes Social Welfare Assistant
1.8 Pay loan assistance to 1.10 Collection of Payments None 1 hour Social Welfare Assistant /
CCSWDD office Unit Office- SLP FC
TOTAL None 3 days, 5
hours and 33
minutes
10 Assistance For Individuals In Crisis Situation (AICS)

Immediate response to cases of individuals and families in crisis situation through the provision of financial and material assistance.
OFFICE OR DIVISION City Social Welfare Development Department(CSWDD)
489
• Qualified PWD
• Solo Parent
WHO MAY AVAIL
• Indigent individuals
• Individuals referred from other agencies

Original and photocopy of the following documents
Medical Assistance
2. Medical Abstract/Certificate Hospital/Clinic
3. Medical Prescription with signature and PTR/ License # of Hospital/Clinic
4. Laboratory Request with signature and PTR/ License # of Hospital/Clinic
5. Any valid government issued ID of solicitor and patient Client, any government issuing ID
including Barangay ID
Employment Assistance
2. List of Employment Requirements with corresponding National Bureau of Investigation (NBI), Police Clearance, Drug Test,
amounts PSA
3. Request Slip from the agency to be employed Employer applied
4. Any Valid government issued ID of solicitor including Client, any government issuing ID
Barangay ID
Balik Probinsya
2. Certification from the Bureau of Fire Protection (for fire victims) Caloocan Bureau of Fire
3. Police Blotter for victims of pick pockets Caloocan PNP Station
4. Certification from bus company indicating transportation fare Bus Company
with discount.
5. Any valid government issued ID of solicitor including Barangay Client, any government issuing ID
ID
490

Provision of Assistive Device
2. Medical Certificate indicating specific disability Hospital
3. Canvass indicating prices Medical Equipment Store
4. Any valid government issued ID of solicitor Client
FEES TO PROCESSING
BE PAID TIME
1.0 Availing Process
1.1 Submit complete documentary 1.1 Receive and verify submitted None 2 minutes Day Care Worker II (5) /
requirements to Unit Office. documents Social Welfare Assistant
1.2 Endorse to Social Welfare None 2 minutes Day Care Worker II (5) /
Assistant for interview Social Welfare Assistant
1.2 Prepare for an interview 1.2 Conduct interview None 10 minutes Day Care Worker II (5) /
Social Welfare Assistant
1.3 Prepare and endorse Social Case None 30 minutes Day Care Worker II (5) /
Study Report to SWO/SWA. Social Welfare Assistant
1.4 Prepare the masterlist of AICS None 1 day Day Care Worker II (5) /
Beneficiaries Social Welfare Assistant
1.5 Recommend assistance to be None 30 minutes Social Welfare Officer IV
given to client and endorse to (2)/ Social Welfare Officer
Department Head. II/ Project Development
Officer II
1.6 Sign and approve None 15 minutes Action Officer/ City Social
recommendation. Welfare Officer
1.7 Refer to Technical Staff for payroll None 10 minutes Social Welfare Officer III
preparation.
1.8 Prepare payroll None 5 days Social Welfare Officer III
491
FEES TO PROCESSING
BE PAID TIME
1.9 Advise Unit Office to inform None 30 minutes Social Welfare Officer III
clients/beneficiaries on the
schedule of payout.
1.10 Inform clients/beneficiaries on the None 2 days Day Care Worker II (4)/
schedule of payout. Social Welfare Assistant
1.3 Attend pay-out and 1.11 Facilitate the release of payout to None 1 day Social Welfare Officer III
acknowledge receipt of client/beneficiaries.
financial assistance.
None 9 days, 2
TOTAL hours and 15
minutes

How to send • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box
feedback located at the Front Desk.
• Feedback or queries can also be sent through phone or formal letter. Make sure to provide the following information:
• Client’s name
• Contact details (telephone number, cellular phone number, e-mail address)
How feedbacks • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource
are processed Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/
department/ personnel.
• Feedbacks requiring answers are forwarded to the office/ department and required to respond within three days upon
receipt of the feedback. The office response is then relayed to the client.
• Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
Officer for appropriate action. Response is then sent to the client through phone or formal letter.
How to file a • Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion
complaint Box located at the Front Desk.
• Client’s name
492

• Incident
• Evidence
How complaints • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are
are processed forwarded to concerned office/ department personnel for a written explanation to be submitted within three days upon
Contact For inquiries and follow-ups, clients may reach the office through the following contact details:
Information
• 5336-5705/ 8288-8811 loc. 2302
• Cellular Phone Numbers:
• South Caloocan:
• North Caloocan:
• Email Address:
• caloocan_ccswd@yahoo.com
• Office Address:
• City Social Welfare Development Department
• Ground Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
1403
493
CITY VETERINARY SERVICES
494
1 Application for Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses
Processing and Issuance of Veterinary Clearance for Meat Establishment and Other Veterinary Related Businesses as a requirement in
securing a Business Permit
OFFICE OR DIVISION City Meat Inspection Service Division

CLASSIFICATION Complex / Highly Technical Application
WHO MAY AVAIL Owners/Operators of Meat Establishments and Other Veterinary Related Businesses
1. BPLO Application Form (1 photocopy) Business Permits and Licensing Office (BPLO)
2. Temporary Sanitary Permit (1 photocopy) City Health Department (CHD) – Sanitation Division
3. Picture of Establishment (1 original) Provided by Applicant
4. Butcher’s License and /or Meat Handler’s License of Meat-
City Veterinary Department
handling Employee/s
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Receive accomplished Php 2 minutes ORLANDO DIZON
application form and submit with application form with complete 100.00 – or
complete set of requirements. set of requirements and record 1,500.00 JOSEPH CABAIES III
in logbook and forward it to the or
ALEXANDER ESPIRITU
Meat Inspector for the
or
preparation of Provisional
Officer of the Day
Veterinary Clearance.
1.2 Receive the Order of Payment 1.2 If complete, prepare and issue
and proceed to the City Order of Payment to the
Treasurer Department for applicant for payment to the City
payment of the fees. Treasurer Department
495
FEES TO PROCESSING
BE PAID TIME
2.0 PREPARATION OF PROVISIONAL VETERINARY CLEARANCE
2.1 Submit Xerox copy of Official 2.1 After receipt of Xerox copy of None 2 minutes ORLANDO DIZON
Receipt. Official Receipt, Prepare or
Provisional Veterinary ALEXANDER ESPIRITU
Clearance and endorse it to the or
City Veterinarian for review and Officer of the Day
approval.
3.0 APPROVAL OF PROVISIONAL VETERINARY CLEARANCE
3.1 Review and Approve Provisional None 2 minutes Dr. TEODORO M. ROSALES
Veterinary Clearance or
ROMEO FLORES
4.1 Schedule the inspection, None 15 days
evaluation of meat
establishment and other
veterinary related businesses,
within 15 working days, after the
60 day provisional period.
4.0 RELEASING OF PROVISIONAL VETERINARY CLEARANCE

2.1 Receive Provisional Veterinary 4.2 Release Provisional Veterinary None 2 minutes ORLANDO DIZON
Clearance with attached list of Clearance* with attached list of or
requirements for the issuance of requirements for the issuance of JOSEPH CABAIES III
Veterinary Clearance. Official Veterinary Clearance. or
ALEXANDER ESPIRITU
Indicate in logbook the release
or
details and signed by the clients.
496
FEES TO PROCESSING
BE PAID TIME
*Valid for 60 days Officer of the Day
5.0 INSPECTION
5.1 Conduct the actual inspection None 1 hour Dr. TEODORO M. ROSALES
and evaluation of meat or
establishment and other ROMEO FLORES
veterinary related businesses. or
ORLANDO DIZON
(Within 15 working days, after
the 60 day provisional period).
3.1 Pick-up of Veterinary Clearance 6.1 6.1.1 If compliant, prepare None 1 hour ROMEO FLORES
if compliant Veterinary Clearance and inform or
client for pick-up of said ORLADO DIZON
clearance or
Officer of the Day
6.1.2 If not compliant, advise 1 hour

Dr. TEODORO M. ROSALES
client to complete deficiencies
or
within five (5) days. After five (5) ROMEO FLORES
days period conduct re- or
inspection. If compliant, proceed ORLANDO DIZON
with step 6.1.1
A.
Php Compliant
TOTAL 100.00 – without re-
1,500.00 inspection 1
hr & 8
497
FEES TO PROCESSING
BE PAID TIME
minutes
(After 15
working
inspection)
B.
Compliant
with re-
inspection 1
hrs & 8
minutes
(After the 5
days
extension
inspection)
2 Application for Butcher, Meat Handler and Other Animal Handler’s License
Processing and Issuance of Butcher, Meat Handler and Animal Handler License for persons applying for employment

WHO MAY AVAIL Persons applying for employment as butchers or meat handlers
498

1. Health Certificate (1 photocopy) Any LGU Health Office
2. Drug-free Certificate (1 photocopy) Accredited Drug-Testing Laboratory
3. Police Clearance (1 photocopy) Caloocan City PNP
4. Barangay Clearance (1 photocopy) Barangay where the applicant is residing
5. Certificate of Attendance in Butcher/Meat Handler Orientation Any Provincial/City/Municipal Veterinary Office
6. 1x1 photo (2 copies) Provided by the Applicant
FEES TO PROCESSING
BE PAID TIME
1.1 Accomplish and submit the 1.1 Receive and review application Php 4 minutes JOSEPH CABAIES III
Application Form and the form together with requirements, 100.00 or
needed requirements. record on logbook and forward ALEXANDER ESPIRITU
the accomplished application or
Officer of the Day
form to the meat inspector.
1.2 Receive the Order of Payment 1.2 If complete, prepare and issue
and proceed to the City Order of Payment to the
Treasurer Department for applicant for payment to the City
payment of the fees. Treasurer Department
2.1 Submit Xerox copy of Official 2.1 After receipt of Xerox copy of None 6 minutes JOSEPH CABAIES III
Receipt. Official Receipt, prepare Butcher or
and/or Meat Handler’s License ALEXANDER ESPIRITU
Card and endorse it to the City or
Officer of the Day
Veterinarian for approval
2.2 Sign Butcher and/or Meat None 1 minute Dr. TEODORO M. ROSALES
Handler’s License Identification
Card
499
3.1 Log in the logbook and receive 3.1 Release Butcher and/or Meat None 2 minutes JOSEPH CABAIES III
Butcher and/or Meat Handler’s Handler’s License Identification or
License Identification Card, Card, after signing in the record ALEXANDER ESPIRITU
book. or
Officer of the Day
Php 13 minutes
TOTAL
100.00
3 Application for Veterinary Health Certificate (VHC) for Shipment of Animals

The Veterinary Health Certificate (VHC) is a requirement for shipment of animals to ensure that the animals are free from any communicable
diseases
A. VHC for GAME FOWLS (The City Veterinary Office shall concur only the VHC issued by a licensed veterinarian)
OFFICE OR DIVISION Animal Health and City Pound Division
WHO MAY AVAIL Persons applying for Shipping Permit from the Bureau of Animal Industry
1. Veterinary Health Certificate (VHC) Any licensed veterinarian
2. Photocopy of Valid ID, e-mail and contact number Provided by the applicant
3. Photocopy of Certificate of New Castle Disease (ND) Any licensed veterinarian
Vaccination by a licensed veterinarian (present original
copy)
4. Photocopy of Laboratory Result from BAI - Negative for Bureau of Animal Industry (BAI)
Avian Influenza (present original Copy)
5. Photocopy of BAI Registration/Accreditation for raising Bureau of Animal Industry (BAI)
more than ten (10) fowls
500

6. Barangay Certification (for 10 or less number of birds) Barangay where the applicant is residing
stating his/her residence and certifying that he/she was
permitted/registered to engage in raising fowls.
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Receive and check None 5 minutes Dr. RANDY CABRERA
application form accomplished application form or
and complete set of Officer of the Day
1.2 Submit accomplished requirements and record in
application form with complete logbook and forward it to the
set of requirements City Veterinarian.
2.1 If required documents are None 2 minutes Dr. TEODORO M. ROSALES
complete, the VHC shall be and/or
concurred by the City Dr. RANDY CABRERA
Veterinarian or any other
authorized City Veterinary
Department veterinarian
B. VHC for RACING PIGEONS (The City Veterinary Office shall concur only the VHC issued by a licensed veterinarian)
1. Veterinary Health Certificate (VHC) Any licensed veterinarian
501

2. Photocopy Certificate of BAI Accreditation of racing pigeon Concerned Racing Pigeon Association
association (present original copy)
3. Photocopy of Livestock Handler’s License (present original Bureau of Animal Industry (BAI)
copy)
4. Photocopy of Registration of Transport Carrier (present Concerned Operator of Transport Carrier
original copy)
5. Photocopy of Certificate of New Castle Disease (ND) Any licensed veterinarian
Vaccination by a licensed veterinarian (present original copy)
6. Photocopy of Laboratory Result from BAI - Negative for Bureau of Animal Industry (BAI)
Avian Influenza (present original Copy)
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Receive and check None 5 minutes Dr. RANDYCABRERA
application form accomplished application and or
submitted set of requirements Officer of the Day
1.2 Submit accomplished and record in logbook. (If
application form with complete requirements are incomplete, it
set of requirements will be returned to client for
completion).
2.1 If required documents are None 2 minutes Dr. TEODORO M. ROSALES
complete, assign VHC Control and/or
No. and the VHC shall be Dr. RANDY CABRERA
concurred by the City
Veterinarian or any other
authorized City Veterinary Office
veterinarian.
502
C. VHC for DOGS & CATS Issued by LGU Veterinary Office

1. Photocopy of Valid Anti-Rabies Vaccination Certificate for Any licensed veterinarian
Dogs or Cats (present original copy), if dog/cat had been
vaccinated.
2. Photocopy of Valid ID (present original copy) Provided by the applicant
3. Contact Number and E-mail address Provided by the applicant
4. Picture of Owner and Pet together Provided by the applicant
5. Complete Address of destinations of animal/s Provided by the applicant
6. Barangay Certification as to his/her residence and ownership Barangay where the applicant is residing
of the subject pet animals and certifying further that the above
mentioned dog or cat have not bitten any person for the past
14 days from the date of Certification nor the subject of on-
going litigation.
7. Bring the animal/s for examination To be brought by the Applicant
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish 1.1 Receive accomplished None 5 minutes Dr .RANDY CABRERA
application form application form and review or
completeness of documents Officer of the Day
1.2 Submit accomplished
application form with complete
set of requirements
2.1 If with valid Anti-rabies 2.1 Check the animal and if it None 8 minutes Dr. TEODORO M. ROSALES
Vaccination Certificate, bring the appears apparently healthy, and/or
animal for examination Dr. RANDY CABRERA
503
FEES TO PROCESSING
BE PAID TIME
prepare VHC and assign control
no.
2.2 Receive the VHC and sign in the 2.2 Note down in the Record None 3 minutes Dr. RANDY CABRERA
Record Book/Master list Book/Master list before or
issuance/release of the VHC. Officer of the Day
3.1 If not yet vaccinated against 3.1 Check the animal and vaccinate None 5 minutes Dr. TEODORO M. ROSALES
rabies, bring animal for for anti-rabies and issue (Wait for 2 and/or
vaccination vaccination certificate. weeks Dr. RANDY CABRERA
immunization
response)
3.2 After two weeks from date of 3.2 Check the animal and if it 8 minutes
vaccination, bring the animal for appears apparently healthy,
examination prepare the VHC and assign
control no.
3.3 Receive the VHC and sign in the 2.2 Note down in the Record None 3 minutes Dr. RANDY F. CABRERA
Record Book/Master List Book/Master List before or
issuance/release the VHC. Officer of the Day
2 weeks & 8
TOTAL None
minutes
504
4 Report on Hot Meat

Conduct operations against hot meat and other meat-related violations
WHO MAY AVAIL Concern Citizens
1. Report/ Complaint Letter Concerned Citizen/s
FEES TO PROCESSING
BE PAID TIME
1.1 Send report/ complaint letter or 1.1 Receive and record the report None 3 minutes Officer of the Day
call 8288-8811/ personally
appear at the office
2.1 Inform the Office Head None 2 minutes Dr. TEODORO M. ROSALES
regarding the received report or
ORLANDO DIZON
3.1 Verify and/or conduct None 1 day RAUL GALIT
surveillance a day after and
receiving the report ALEXANDER ESPIRITU
4.1 Conduct operation None 2 days RAUL GALIT
(If confirmed, conduct operation and
within two (2) days and inform ALEXANDER ESPIRITU
the concerned party)
5.1 Inform the concerned party (of None 5 minutes Dr. TEODORO M. ROSALES
the result) or
ORLANDO DIZON
3 days & 10
TOTAL None
minutes
505
5 Report on Animal Welfare and Wildlife Conservation Violations

Conduct operations against animal welfare violations and illegal wildlife trade
WHO MAY AVAIL Concern Citizens
Report/ Complaint Letter Concerned Citizen/s
FEES TO PROCESSING
BE PAID TIME
1.1 Send report/ complaint letter or 1.1 Receive and record the report None 3 minutes Officer of the Day
call 8288-8811/ personally
appear at the office
2.1 Inform the Office Head None 2 minutes Dr. TEODORO M. ROSALES
regarding the received report or
ORLANDO DIZON.
3.1 Verify and/or conduct None 1 day ORLANDO DIZON
surveillance a day after and/or
receiving the report JOSEPH CABAIES III
4.1 Conduct operation None 2 days ORLANDO DIZON
(If confirmed, conduct operation and/or
within two (2) days and inform JOSEPH CABAIES III
the concerned party)
5.1 Inform the concerned party (of None 5 minutes Dr. TEODORO M. ROSALES
the result) or
ORLANDO DIZON
3 days & 10
TOTAL None
minutes
506
6 Request for Turnover and/or Disposal of ASnimals

Turn-over and/or Disposal of Animals to the City Animal Pound

WHO MAY AVAIL Resident Animal Owners/ Concerned Citizens
1. Report/ Request Letter Animal Owner/ Concerned Citizen/s
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Letter to the 1.1 Receive request letter endorsed None 5 minutes JOSEPH CABAIES III
Office of the City Mayor by the Office of the City Mayor or
and record it in logbook. If there RICAHRD QUEMADO
is any problem that such request or
ALEXANDER ESPIRITU
cannot be carried out, inform the
or
client about the situation and the
Officer of the Day
action to be taken on their
request.
2.1 2.1.1 If there is no problem, None 2 minutes Dr. TEODORO M. ROSALES
Review the requests received
for approval. (Priority will be
given to emergency cases)
JOSEPH CABAIES III
2.1.2 Prepare schedule of the 5 minutes
pick-up of animals for turnover
and inform the impounding
team.
507
3.1 Inform the owner of the None Scheduled JOSEPH CABAIES III
schedule of pick-up before within 5 days. or
proceeding to the specified (Taking into RICAHRD QUEMADO
place. The owner must sign a consideration or
ALEXANDER ESPIRITU
waiver before the pick-up of the large
animal/s area of
Caloocan.
5 days & 12
TOTAL None
minutes
7 Mass Anti-Rabies Vaccination per Barangay

Conduct free mass anti-rabies vaccination in barangays

WHO MAY AVAIL Barangays, Homeowners Associations, Residents
1. Report/ Request Letter Barangay Officials, Homeowners Association Officers or Residents
2. Vaccination Calendar Community Relations Office (CRO)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Request Letter to the 1.1 Receive and record the monthly None 3 minutes Dr. RANDY CABRERA
Office of the Mayor schedule of vaccination from the or
1.2 Follow up with CRO regarding 1.2 CRO JOSEPH CABAIES III
approved schedule of Refer to Supervising or
Officer of the Day
vaccination Administrative Officer for
confirmation of schedule
508
2.2 Review, recommend, and refer None 5 minutes Dr. RANDY CABRERA
the vaccination schedule to
CGADH II
3.1 Receive and approve the None 5 minutes Dr. TEODORO M. ROSALES
vaccination schedule
3.2 Refer to the SAO for
implementation
4.1 Inform the vaccination team None 5 minutes Dr. RANDY CABRERA
4.2 Confirm approved vaccination
schedule with CRO and for any
adjustments.
5.1 Conduct the vaccination as per None 4 hours ORLANDO DIZON
schedule from 9:00 am to 12:00 and/or
noon JOSEPH CABAIES III
4 hours & 22
TOTAL None
minutes
8 Walk-In Anti-Rabies Vaccination

Provide free anti-rabies vaccination of pets of walk-in resident owners

WHO MAY AVAIL Resident Pet Owners
1. Pet animal/s to be vaccinated Owner
2. Vaccination Card/Certificate, if available Owner
509
FEES TO PROCESSIN
BE PAID G TIME
1.1 Bring pet to Lower Ground of 1.1 For Anti-Rabies Vaccination: None Dr. RANDY CABRERA
the Main Office Bldg. and inform 1.1.1 Prepare the vaccines, the 4 minutes or
the Security Guard of their syringes, and the master list JOSEPH CABAIES III
concern, which in turn will inform before going down.
the guard on the 6th Floor and 1.1.2Interview the owner, if 5 minutes
relay to the City Vet. Office. vaccination can be carried out,
record the details of the pet and
the name and address of the
owner in the master list.
2.1 Administer the required vaccine None 2 minutes Dr. RANDY CABRERA
or
JOSEPH CABAIES III
3.1 Prepare Vaccination Certificate None 3 minutes Dr. RANDY CABRERA

or
JOSEPH CABAIES III
4.1 Sign Vaccination Certificate* None 2 minutes Dr. TEODORO M. ROSALES
5.1 Release Vaccination Certificate None 2 minutes Dr. RANDY CABRERA

or
JOSEPH CABAIES III
or
Officer of the Day
*If the signatory is not available, the Vaccination Certificate will be released within three (3) days
510
9 Walk-In Consultation
Provide free veterinary consultation for pets of walk-in resident owners

WHO MAY AVAIL Resident Pet Owners
1. Pet animal/s to be examined Owner
3. Vaccination Card or Pet Health Card, if available Owner
FEES TO PROCESSIN
BE PAID G TIME
1.1 Bring pet to Lower Ground of 1.1 The assigned veterinarian will None 12 minutes
the Main Office Bldg. and inform go down to the basement and
the Security Guard of their Interview the owner and check Dr. RANDY CABRERA
concern, which in turn will inform the animal.
th
the guard on the 6 Floor and
relay to the City Veterinary
Office.
2.1 Recommend procedure and, if None 5 minutes Dr. RANDY CABRERA
necessary, refer to a veterinary
clinic
3.1 Record the details of the pet and None 3 minutes Dr. RANDY CABRERA
the name and address of the Or
owner in the master list and JOSEPH CABAIES III
have it signed.
20 inute
TOTAL None
s
511
10 Redemption of Impounded Animals (Animal Pound- Caloocan North in Bgy. 178)

Redemption of Impounded Animals (Animal Pound Caloocan North in Bgy. 178)

WHO MAY AVAIL Owners of impounded animals
2. Any valid Identification Card Client / Any government agency issuing identification card
4. Authorization Letter (for representative) Pet Owner
FEES TO PROCESSIN
BE PAID G TIME
1.1 Verify if pet is impounded at the 1.1 Welcome the Php Pnp 10 minutes City Pound Officer of the Day
Animal Pound (Authorized owner/representative and Impoundin
representative should also be interview regarding their g Fee: Php
recognized by the animal/s. concern. Accompany the owner 500.00 –
to check all the cages if the 5,000.00
animal is impounded and if
impounded, Issue order of Maintenan
payment. ce Fee:
Php 50.00
– 500.00
per day of
impoundm
ent for
maximum
of 5 days.
512
2.1 Proceed to the City Treasury 2.1 Advise client to proceed to CTD None (It depends c/o City Treasurer’s Office
Department (CTD) and pay for payment of impounding fee on the City Department Payment Clerk
impounding fee Treasury
Department
)
3.1 Present to the Pound Keeper 3.1 Prepare release Order and carry None 10 minutes City Pound Officer of the Day
the Official Receipt out the actual release of animal
from the cage. (Representative
should be recognized by the
animal/s)
Impoundi
ng Fee:
Php
500.00 –
5,000.00
Maintenan
TOTAL ce Fee: 20 minutes
Php 50.00
– 500.00
per day of
impound
ment for
maximum
of 5 days.
513

information:
− Client’s name
− Client’s name
− Incident
− Evidence
514

− 5336-5687 / 8288-8811 local 2247
− cityveterinary @caloocancity.gov.ph
• Office Address:
− City Veterinary Office
515
COMMUNITY RELATIONS OFFICE
516
1 Scheduling of Requests for Community Outreach Services

Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive
implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-Flu/Pneumonia
Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.
OFFICE OR DIVISION Community Relations Office (CRO)

TYPE OF TRANSACTION
WHO MAY AVAIL Barangay Officials, Civil Society Organizations (CSOs), Schools, Parishes
1. Photocopy of Request Letter with the following details: Client
- service/s being requested
- preferred date and venue
- contact information
2. Approval Slip Office of the Secretary to the Mayor (OSEC)
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.1 Prepare and submit request letter 1.1 Receive and record request letter None 5 minutes Officer of the Day
to OSEC personally or through with approval slip from OSEC. CRO - South
this e-mail address
(sectothemayor.caloocancity@yahoo.com). 1.2 Endorse request letter to
Administrative Officer for review.
1.3 Review and endorse request None 5 minutes Community Affairs Officer II
letter to Action Officer for (Acting Administrative Officer)
approval. CRO - South
1.4 Verify, approve and refer request None 15 minutes Chief of Office
to concerned Community Service CRO - South
Focal Personnel.
517
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.5 Coordinate approved request with None 10 minutes Community Affairs Officer I
concerned offices/ departments. (Community Service Focal
Personnel)
CRO - South
1.6 Check for the availability of None 1 day Office of the City Veterinarian
personnel and supplies.
City Health Department
1.7 Inform CRO of the approved
Public Employment Services
schedule of requested services
Office
according to the client’s preferred
date.
(If preferred date is unavailable,

suggest available dates for
requested services.)
2.0 CONFIRMATION OF SCHEDULED DATE FOR COMMUNITY OUTREACH SERVICE
2.1 Acknowledge confirmation of 2.1 Inform client regarding the status None 15 minutes Community Affairs Officer I
scheduled date for requested of request personally or through or
services. call or text. Community Leaders
CRO
North and South
2.2 Furnish OSEC, PIO, PESO and
City Veterinary Office with a copy
of the final activity calendar.
2.3 Notify client on the confirmed

schedule of services.
1 day and
TOTAL None
50 minutes
518
2 Processing of LGU-Sponsored Philhealth Membership Application

Assistance provided to indigent city dwellers who are currently confined in PhilHealth-accredited hospitals or those scheduled for confinement
to undergo medical operations through LGU-Sponsored PhilHealth membership.

WHO MAY AVAIL City Residents
1. Accomplished Philippine Health Insurance Corporation (PhilHealth) Hospital – PhilHealth Section/ CRO
Application Form (Original)
2. Clinical Abstract or Medical Certificate (Photocopy) Hospital – Records Section or Nurse Station/ Doctor’s Clinic
3. Barangay Indigency (Photocopy) Barangay Hall
4. Photocopy of any of the following:
- Valid Government-Issued- Identification Card Any government agency issuing identification cards:
Commission on Elections (COMELEC)/ Social Security Services
(SSS)/ Government Service Insurance System (GSIS)/ Bureau of
Internal Revenue (BIR)/ Home Development Mutual Fund
(HDMF-Pag-IBIG)/ PhilHealth/ Post Office/ Professional
Regulatory Commission (PRC)
- Barangay ID or Barangay Certification Barangay Hall
5. Photocopy of any of the following:
- Birth Certificate, for patient with children or if the patient is below City Civil Registry Department (CCRD)/
21 years old Philippine Statistics Authority (PSA)
- Baptismal Certificate/ Immunization Record/ Baby Book (if patient Parish/ Health Center/ Pediatrician’s Clinic
has no Birth Certificate)
519
- School ID (if patient has no Birth or Baptismal Certificate) School

6. Marriage Contract, if married (Photocopy) CCRD/ PSA
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.1 Register in the Client Log Book at 1.1 Request client to provide the None 2 minutes Officer of the Day
the front desk. following information: Date, Time, CRO
Name, and Barangay. South and North
1.2 Refer client to the PhilHealth

Focal Personnel.
1.2 Submit complete requirements to 1.3 Check correctness and None 5 minutes Community Affairs Officer III
PhilHealth Focal Personnel for completeness of submitted (PhilHealth Focal Personnel)
verification and assessment. requirements. or
Officer of the Day
CRO
(If there are incorrect or lacking
South and North
documents, advise client to
correct or complete requirements.)
1.4 Attach approval slip on client’s

PhilHealth Application Form.
1.5 Endorse complete documents to

the Action Officer for signature.
1.3 Wait for the approved PhilHealth 1.6 Advise client to wait for the
application. approved PhilHealth application.
2.0 APPROVAL OF PHILHEALTH APPLICATION
2.1 Sign the Approval Slip attached None 3 minutes Chief of Office
on the client’s PhilHealth CRO
Application Form. South and North
520
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.2 Return the approved PhilHealth

Application Form and attachments
to the PhilHealth Focal Personnel.
2.1 Accomplish PhilHealth Priority 2.3 Request client to sign in the None 5 minutes Community Affairs Officer III
Beneficiaries Sheet. PhilHealth Priority Beneficiaries (PhilHealth Focal Personnel)
Sheet. or
Officer of the Day
CRO
2.2 Acknowledge receipt of approved 2.4 Give the approved PhilHealth
South and North
PhilHealth Application Form and Application Form and attachments
attachments. to client.
2.3 Proceed to the Office of the City 2.5 Instruct client to proceed to OCM
Mayor (OCM) for the issuance of for proper endorsement.
endorsement letter.
2.4 Submit endorsement letter and reference.
documentary requirements at the
PhilHealth – CAMANAVA Office,
3rd Flr. Victory Mall Monumento,
Rizal Ave. Ext., Caloocan City.
521
3 Provision of Assistance to Walk-In Clients Through the Public Assistance and Complaint Unit (PACU) – North
Caloocan
Assistance to walk-in clients on their inquiries and concerns in order to ensure fast, smooth and easy transaction with concerned City
Government offices/ departments.

WHO MAY AVAIL Caloocan City Residents and Non-Residents
None None
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.0 ASSISTANCE TO CLIENT’S CONCERN/S
1.1 Register in the Client Log Book 1.1 Request client to provide the None 3 minutes Officer of the Day
at the PACU desk located at the following information: Name, CRO - North
main entrance of North Caloocan Contact Number, Office/
City Hall. Department to be visited, and
Purpose.
1.2 Relay inquiry, request or 1.2 Assess client’s concern/s.

complaint.
2.0 REFERRAL TO CONCERNED OFFICE/ DEPARTMENT
2.1 Proceed to the concerned office/ 2.1 Refer to the concerned office/ None 2 minutes Officer of the Day
department for appropriate department for appropriate action. CRO - North
action.
2.2 Record action/s taken.
522

How to send feedback? • Accomplish the Feedback Form available in the office and drop in the designated Comment and
• Feedback or queries can also be sent through phone, email or formal letter. Make sure to provide the
− Client’s name
• Feedback or queries sent through phone, email or formal letter are forwarded to the Office Head/
Officer-in-Charge/ Action Officer for appropriate action. Response is then sent to the client through
phone, email or formal letter.
• Complaints can also be through a formal letter filed personally or by email. Make sure to provide the
− Client’s name
− Incident
− Evidence
523

complainant.
• Complaints through a formal letter sent personally or by email are forwarded to the Office Head/
Officer-in-Charge/ Action Officer for appropriate action. Response will be sent to the complainant
through a formal letter.
− 5336-5602 / 8288-8811 local 2254
− cro@caloocancity.gov.ph
− caloocancity_cro@yahoo.com
• Office Address:
− Community Relations Office
− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
524
COOPERATIVE DEVELOPMENT COORDINATING OFFICE
525
1 Coordination of LCP/ PCDP/ AIP

Formulate Local Cooperative Development Plan consistent with the Philippine Cooperative Development Plan (PCDP), to be incorporated in
the Comprehensive Development Plan (CDP) and Annual Investment Plan (AIP) of the Local Government Units (LGUs)
OFFICE OR DIVISION: Cooperative Development and Coordinating Office (CDCO)

TYPE OF TRANSACTION: G2G – Government to Business G2C – Government to Citizen
WHO MAY AVAIL: Cooperatives
Request Letter with the following documents: Client
a. Type of training
b. Cooperative name
c. Total number of participants
d. Tentative schedule of activity
REQUIRED TIME
FEES FRAME
1.1 Submit Letter of Request with 1.1 Write and record letter of None 20 minutes Supervising Administrative
coordination of Cooperative request updates on PCDP to Officer IV
Development Authority through CDA. CDCD
City Development Coordinating
Division (CDCD) on the latest 1.2 Follow up response from the
PCDP/ CDP/ AIP. CDA Invitation to participate in
the consultation on PCDP
1.3 Acknowledged and confirm

attendance thereto
1.4
526
REQUIRED TIME
FEES FRAME
Acknowledge copy of updated
PDCP from CDA
2.0
2.1 Acknowledge the receipt of 2.1 Disseminate invitation from CDA None 5 minutes Administrative Aide VI
invitation for a consultation on in coordination with CDCO the CDCD
PCDP/ CDP/ AIP updates conduct of consultation on
PCDP updates
2.2 Follow up participants to confirm

attendance and prepare roster
of attendees to the said
consultation
3.0
3.1 Participate in the consultation on 3.1 Assist in the conduct of None 1 day CDA/ CDCO Supervising
PCDP/ CDP /AIP consultation on PCDP/ CDP/ Administrative Officer CDCO
AIP
3.2 Distribute and compile copy of

PCDP/ CDP/ AIP
3.3 Submit final copy of CDP/ AIP to

CDP
3.4 Distribute certificate of

attendance
3.5
527
REQUIRED TIME
FEES FRAME
Monitor adaptation/
implementation of PCDP/ CDP/
AIP at the client’s level
1 day and
TOTAL None 25
minutes
2 Development and Technical Services

Provide technical guidance, financial assistance and other services to develop cooperatives into viable and responsive economic enterprises
TYPE OF TRANSACTION: G2G – Government to Business G2C – Government to Citizen
Request Letter (with the following details:) Client/ Cooperative
a. Type of Assistance Needed
b. Name of Cooperative
c. Number of members
d. Tentative schedule of event
REQUIRED TIME
FEES FRAME
1.0
1.1 Prepare and submit request 1.1 Receive and record requests None 3 minutes Administrative Aide VI
letter for technical guidance, letter CDCD
1.2
528
REQUIRED TIME
FEES FRAME
financial assistance and other Refer request letter to the
services to CDCO supervising administrative
officer for appropriate technical
guidance, financial assistance
and other related services
1.3
Advice client for the confirmation
of schedule and wait for the
official communication
2.0
2.1 Acknowledge official 2.1 Assess and evaluate the None 1 hour and Cooperative Development
communication appropriate to veracity of assistance needed 10 minutes Specialist I
the requested services by the client/ cooperative for or
appropriate action Cooperative Development
Specialist II
Confer with client/ cooperative CDCD
2.2 for Cliniquing at CDCO for
technical guidance or advise
Apply/ undertake technical

2.3 guidance appropriate to client/
cooperative
Prepare call to action to be

2.4 implemented by the client/
cooperative
529
REQUIRED TIME
FEES FRAME
2.5 If issues/ concerns of client/
cooperative are not resolved
refer to Council, Federation/
Union or CDA for resolution
2.6 Submit report, log, evaluate and

monitor the effectiveness of
assistance extended to client/
cooperative
3.0
3.1 Submit report to CDCO the 3.1 Receive, record and None 2 days and Administrative Aide VI
result of assistance extended/ acknowledge the report 4 minutes CDCD
implemented submitted by the client/
cooperative
3.2 Document best practices of None 20 minutes Cooperative Development
client/ cooperative as a result of Specialist I
service extended by the CDCO CDCD
3.3 Classify cooperatives with

documented best practices and
become a viable and responsive
enterprise after continuous
assistance by CDCO
3.4 Prepare short list of clients/

coops for GAWAD Parangal
(GP) recognition and invite for
GP orientation
530
REQUIRED TIME
FEES FRAME
3.5 Disseminate GP guidelines from

CDA
4.0
4.1 Submit list of attendees for the 4.1 Acknowledge and record None 3 minutes Administrative Aide II
GP Forum documents submitted of CDCD
qualified clients/ cooperative for
evaluation as candidate for GP
4.2 Advised client/ coops to receive

communication from CDCO as
official candidate to GP
recognition
5.0
5.1 Clients/ cooperatives 5.1 Participate in the recognition of None 1 hour Supervising Administrative
acknowledge notification from GP. Officer
CDCD as candidate to GP CDCD
recognition as a viable and 5.2 Distribute plaque of Recognition
responsive economic enterprise
2 days, 2
TOTAL None hours and
40
minutes
531
3 Organization of Cooperatives
Promote the formation, organization, and registration of cooperatives and support their development within their areas of jurisdiction.
WHO MAY AVAIL: Residents and Non-Residents
Promotion, organization & registration of cooperatives in the City CDCO
a. Name of Group/ Organization
b. Common bond of membership
c. Type of cooperative to be formed
d. Schedule of event
REQUIRED TIME
FEES FRAME
1.0
1.1 Letter request from clients for 1.1 Acknowledge, record and refer None 5 minutes Administrative Aide VI
assistance in the conduct of the letter request from clients for CDCD
promotional activities, pre- assistance in the conduct of
membership education seminar promotional activities, pre-
in organizing cooperatives membership education seminar
in organizing cooperatives
1.2 Advise the client for schedule of

requested assistance
1.3 Arrange venue and provide the

client with a checklist of
requirements in forming a
cooperative
532
REQUIRED TIME
FEES FRAME
2.0
2.1 Confirm attendance of 2.1 Provide orientation on the None 1 day and Cooperative Development
organizers of at least 15 to procedures needed in forming a 1 hour Specialist II
pursue the formation cooperative CDCD
2.2 Form core group from the

organizer and provide
documentary requirements
Arrange and confirm conducive

2.3 time in the conduct of pre-
membership education seminar
Conduct pre-membership
2.4 education seminar and
organizational meeting
Provide client with template of

documentary requirements to be
2.5 submitted to the CDA
Evaluate and endorse to CDA

2.6 documentary requirements for
registration to CDA
3.0
3.1 Follow-up registration papers to 3.1 Follow up with CDA submitted None 20 minutes Cooperative Development
the CDA through CDCO registration documents of the Specialist II
client CDCD
533
REQUIRED TIME
FEES FRAME
3.2 Make amendments, if needed
3.3 Record, acknowledge receipt of

certificate of registration from
CDA and issue copy to the client
3.4 Update lists of registered

cooperatives with CDA
3.5 Advise the client to apply for

registration with BIR, SSS,
DOLE, Pag-Ibig, Philhealth, and
endorse accreditation with SP
through the Committee on
Cooperatives, application for
new registration to Business
Permits and Licensing Office
(BPLO)
3.6 Update record of accredited

CSO
3.7 Create record of Cooperative

Profile
1day, 1
TOTAL None hour and
25
minutes
534
REQUIRED TIME
FEES FRAME
4 Establish Partnership and Collaboration

Coordinate with and assist in the information dissemination of plans, programs and activities of other cooperative organizations to establish
partnership and collaboration.
WHO MAY AVAIL: Cooperatives, and Other Partner Agencies
None None
REQUIRED TIME
FEES FRAME
1.0
1.1 Letter request from clients for 1.1 Acknowledge, record and refer None 5 minutes Administrative Aide VI
information sharing affecting the letter request from client’s CDCD
cooperatives like rules, information sharing affecting
regulations, circulars, etc. cooperatives like rules,
regulations, circulars, etc.
1.2 Advise the client to visit FB

account of CDCO for
information or website of CDA
for issuances
1.3
535
Confer with the CDS II to

schedule the conduct of
“Kapatiran ng mga Kooperatiba
sa Kalookan (KKK)(virtual
consultation under new normal)
for information dissemination in
coordination with the CDC
1.4
Arrange venue and provide the
client with the regular schedule
of KKK meeting
2.0
2.1 Partner agencies like DTI, 2.1 Acknowledge, record and refer None 3 minutes Administrative Aide VI
DOLE, DepED, LBP to partner the letter request from partner CDCD
and collaborate cooperative agencies like DTI, DOLE,
plans and programs with CDCO DepED, LBP to partner and
collaborate cooperative plans
and programs with CDCD
2.2 Advise the agency to receive None 15 minutes Supervising Administrative
confirmation as soon as Officer IV
approval of needed facility CDCD
2.3 Receive, verify, evaluate and

approve request and make
arrangement for possible date
and venue
Advice the partner agency for

2.4 the confirmation and circulate
536
forum invitation to cooperative

beneficiaries
Invite resource speakers and

2.5 designate focal person to man
the program
3.0
3.1 Distribute flyers, application 3.1 Conduct of the forum and orient None 4 hours Supervising Administrative
form template to CDCO coops on existing plans and Officer IV
programs of partner agencies
or
3.2 Clarify inquiries, if any Cooperative Development
Specialist II
CDCD
4.0
4.1 Distribute flyers, application 4.1 Acknowledge, record the receipt None 30 minutes Cooperative Development
form template to CDCO of documents and partner with Specialist II
the City Cooperative Council in CDCD
the distribution to cooperatives
4.2 Assist coops in filling out the

documents
4.3 Endorse to SAO IV for

endorsement to partner agency
Submit endorsement to partner
agency for approval
4.4 Follow up status of approval
537
Acknowledge the receipt of

approval on the application
4.5
Record and release to client/
cooperative approved
documents/ funds
5.0
5.1 Monitor and evaluate the 5.1 Visit client/ cooperative to None 20 minutes Cooperative Development
implementation of the plans and monitor and evaluate the Specialist II
programs from CDCO implementation of the plans and CDCD
programs (virtual visit under new
normal
Submit status report to the

5.2 partner agency (on-line
submission or courier under new
normal)
6.0
6.1 Client submits information on 6.1 Receive and record pertinent None 8 minutes Cooperative Development
plans, programs and activities of information on plans, programs Specialist II
their cooperative organization and activities of other CDCD
cooperative organizations
6.2 Share and disseminate

information, plans, and
programs to the cooperatives
through social media and other
forms of communication
6.3
538
Render appropriate assistance

to the cooperative (virtual
assistance under new normal)
6.4
Monitor cooperative’s
responsiveness to information,
plans and programs (virtual
monitoring under new normal)
5 hours
TOTAL None and 21
minutes
5 Mandatory Training Services

Provide training for the development of cooperatives and mandatory training in accordance with the guidelines as prescribed by the CDA
TYPE OF TRANSACTION: G2C – Government to Citizen G2G – Government to Government
WHO MAY AVAIL: Cooperative Officers
Request Letter (inclusive of type of training, cooperative name, CDCO
total number of participants, tentative schedule of activity)
a. Name of Cooperative
b. Title of Training Course
c. Number of participants
d. Tentative schedule
539
REQUIRED TIME
FEES FRAME
1.0
1.1 Clients/ cooperatives prepare 1.1 Receive and record requests None 5 minutes Administrative Aide VI
and submit request letter for letter CDCD
Compliance Training
1.2 Refer request letter to the
supervising administrative
officer
1.3 Advice client for the confirmation

of schedule and wait for the
official invitation
2.0
2.1 Receive, verify, evaluate and None 15 minutes Supervising Administrative
approve request Officer IV
CDCD
2.2 Coordinate with Accredited
Training Provider (ATP)
regarding schedule on the
subject requested
3.0
3.1 Confirm schedule None 5 minutes Accredited Training Provider
CDA
4.0
4.1 Preparation of technical None 5 minutes Cooperative Development
arrangement for the scheduled Specialist I
training CDCD
4.2
540
REQUIRED TIME
FEES FRAME
Organize and prepare CDCO
resources, ATP accredited
resource persons for the
conduct of training
4.3
Actual conduct of training
(webinar or virtual training under
new normal)
5.0
5.1 Acknowledge the receipt of 5.1 Invite cooperative officers to None 5 minutes Officer of the Day
official invitation from CDCO participate CDCD
and confirm attendance
5.2 Confirm attendance after one
week of sending the invitations
6.0
6.1 Participate in the compliance 6.1 Conduct Compliance Training None 30 minutes Accredited Training Provider
training as scheduled CDA
6.2 Receive certificate upon 6.2 Issue certificate of compliance

completion of training
6.3 Submit compliance report to the
6.3 Prepare and submit compliance CDA
training report to CDA and
CDCD
1 hour
TOTAL None and 5
minutes
541
6 Scheduling of Request for Community Outreach Services

Preparation of monthly schedules for various services and coordination with concerned offices/ departments for prompt and inclusive
implementation and delivery of programs, projects and activities (PPAs) such as Medical or Dental Mission, Sagip-Mata, Anti-Flu/Pneumonia
Vaccination, Anti-Rabies Vaccination, Gandang Malapitan and Livelihood Demonstration.
Name of Cooperative/ Client CDCO
Type of local program needed
Number of members
REQUIRED TIME
FEES FRAME
1.0
1.1 Clients/ cooperatives prepare 1.1 Acknowledge, record and refer None 5 minutes Administrative Aide VI
and submit request letter for the letter request from client’s CDCD
Compliance Training information sharing affecting
cooperatives like rules,
regulations, circulars, etc.
1.2 Advise the client to visit FB

account of CCDO for
information or website of CDA
for issuances
1.3 Confer with the CDS II to

schedule the conduct of
“Kapatiran ng mga Kooperatiba
542
REQUIRED TIME
FEES FRAME
sa Kalookan (KKK) for
information dissemination in
coordination with the
Cooperative Development
Council (CCDC)
1.4 Arrange venue and provide the

client with the regular schedule
of KKK meeting
2.0
2.1 Partner agencies like DTI, 2.1 Acknowledge, record and refer None 5 minutes Administrative Aide VI
DOLE, DepED, LBP to partner the letter request from partner CDCD
and collaborate cooperative agencies like DTI, DOLE,
plans and programs with CDCO DepED, LBP to partner and
collaborate cooperative plans
and programs with CDCO
2.2 Advise the agency to receive None 15 minutes Supervising Administrative
confirmation as soon as Officer IV
approval of needed facility CDCD
2.3 Receive, verify, evaluate and

approve request and make
arrangement for possible date
and venue
2.4 Advice the partner agency for

the confirmation and circulate
543
REQUIRED TIME
FEES FRAME
forum invitation to cooperative
beneficiaries
2.5 Invite resource speakers and
designate focal person to man
the program
3.0
3.1 Distribute flyers, application 3.1 Conduct of the forum and orient None 5 minutes Supervising Administrative
form template to CDCD coops on existing plans and Officer IV
programs of partner agencies Cooperative Development
Specialist II
3.2 Clarify inquiries, if any. CDCD
TOTAL None 30
minutes

How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and
- Client’s name
- Complete Address
How feedback is processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
544

formal letter.
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
- 8288-8811 local 2304
- South Caloocan: 0995-2389886 (Lucia G. Furo)
● Email Address:
- caloocancoopdev@yahoo.com
● Office Address:
- Cooperative Development and Coordinating Office, 3rd Floor Caloocan City Hall, between 8th
and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
545
CULTURAL AFFAIRS AND TOURISM OFFICE
546
1 Request for Informative/ Reference Materials

The general public may request hard or soft copy of reading materials or multimedia resources pertaining to historical, cultural and other
related information about the City of Caloocan.
OFFICE OR DIVISION: Cultural Affairs and Tourism Office (CATO)

WHO MAY AVAIL: All
1. Letter Request Requesting Party
2. Any valid Identification Card Government Agencies issuing valid identity cards
FEES TO PROCESSING
BE PAID TIME
1.1 Present valid ID and letter request 1.1 Receive valid ID and letter request None 15 minutes Tourism Operations Officer II
regarding the needed information presented by a client. or
Tourism Operations Officer I
1.2 Register to logbook. 1.2 Ask client to register logbook. or
1.3 Interview Client about the purpose Clerk I
of the information being requested. or
Officer of the Day
CATO
2.0 ACKNOWLEDGEMENT OF REQUEST
2.1 Received documents with relevant 2.1 Provide Client with the information None 10 minutes Tourism Operations Officer II
information or receive referral to needed if available. or
other office In case of non-availability of Tourism Operations Officer I
materials or information, client will or
be referred/ endorsed to concerned Administrative Aide III-Clerk I
547
FEES TO PROCESSING
BE PAID TIME
offices that could provide their or
concern. Officer of the Day
CATO
2 Caloocan City Band Services

The City Band provides music performance to any festivities and or any official activities inside and outside Caloocan organized by both private/
public organizations.

TYPE OF TRANSACTION: G2C – Government to Citizens G2G – Government to Government G2B – Government to Business
WHO MAY AVAIL: All
1. Letter request duly approved by the City Mayor Requesting Party
2. Letter of Approval Cultural Affairs and Tourism Office (CATO)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit to CATO the approved 1.1 Receive approved letter request. None 15 minutes Tourism Operations Officer II
letter request from Office of the or
City Mayor. 1.2 Inform client that they will be notified Tourism Operations Officer I
thru call or text on when the City or
- Indicate client’s contact Band will be available. Make Administrative Aide III-Clerk I
details for notification necessary arrangement on band’s or
Officer of the Day
548
FEES TO PROCESSING
BE PAID TIME
1.2 Wait for the notification from the schedule to fit on the client’s CATO
agency requested date.
1.3 Receive advice on how to be 1.3 Inform the band of the schedule and
notified on the availability of the provide the band with contact details
band. of requesting Party.
Inform the Officer-in-Charge

1.4 regarding the availability of the
Caloocan City Band
2.0 APPROVAL OF SCHEDULE
2.1 Receive the notification from the 2.1 The Officer-in-charge will approve None 1 day Tourism Operations Officer II
agency the said schedule and issue a or
letter of approval. Tourism Operations Officer I
or
Notify the client via text message Administrative Aide IV
2.2 of the available schedule of the or
Caloocan City Band Administrative Aide III-Clerk I
or
Metro Aide I
City Env. and Mng’t. Dept.
(CEMD)
or
Officer of the Day
CATO
3.0 CONFIRMATION OF SCHEDULE BY THE AGENCY
549
FEES TO PROCESSING
BE PAID TIME
3.1 Proceed to CATO and present the 3.1 The agency will confirm from the None 10 minutes Tourism Operations Officer II
text message or any notification. Caloocan City Band the said text or
message and set schedule. Tourism Operations Officer I
3.2 Receive letter of approval. or
Provide the letter of approval to be Administrative Aide IV
presented to Caloocan City Band or
3.2 and the contact details of focal Administrative Aide III-Clerk I
person from Caloocan City Band. or
Metro Aide I
CEMD
or
Officer of the Day
CATO
4.0 CONFIRMATION BY THE CALOOCAN CITY BAND
4.1 Contact the focal person from the 4.1 Receive notification from client None 5 minutes Tourism Operations Officer II
band regarding the approved or
scheduled date of performance Tourism Operations Officer I
and notify the agency or
Administrative Aide III-Clerk I
or
Officer of the Day
CATO
None 1 day and 30
TOTAL
minutes
550
3 Issuance of Certification of Tourism-Related Businesses

CATO issues Certificate to tourism-related establishments if required by Department of Tourism (DOT) for accreditation and other legal
purposes. The said agency shall review the requirements to be submitted to the DOT and to declare whether the Tourism-related businesses
will qualify for accreditation.

WHO MAY AVAIL: Tourism-Related Business Operators (Example: Travel Agencies, Accommodations, Resorts, Restaurants, etc)
1. Proof of Licensed Business Establishment Business Permit and Licensing Office (BPLO)
2. Certificate Of Local Accreditation Agency
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF PROOF OF LICENSED BUSINESS ESTABLISHMENT FOR REVIEW
1.1 Submit a copy of proof of licensed 1.1 Receive and verify the authenticity None 15 minutes Tourism Operations Officer II
business establishment of license. or
Forward the said verified license Tourism Operations Officer I
Wait for the issuance of the to the Officer-In-Charge. or
1.2 certification 1.2 Administrative Aide III-Clerk I
or
Officer of the Day
CATO
2.0 PREPARATION OF CERTIFICATE OF LOCAL ACCREDITATION
2.1 The Officer-In-Charge will confirm None 30 minutes Tourism Operations Officer II
the verified license. or
The Officer-In-Charge will prepare Tourism Operations Officer I
the certification by affixing his/her or
2.2 signature Administrative Aide III-Clerk I
551
FEES TO PROCESSING
BE PAID TIME
or
Officer of the Day
CATO
3.0 RELEASING OF CERTIFICATION OF LOCAL ACCREDITATION
3 Log in the logbook and receive the 3.1 Release certification to client. None 10 minutes Tourism Operations Officer II
said certification. or
Ask client to log in the logbook Tourism Operations Officer I
3.2 and acknowledge receiving copy. or
or
Officer of the Day
CATO
4 Provision of Souvenir Craft Training

CATO provides free training to interested organizations/ individuals anything in relation to souvenir crafts and arts to promote livelihood and
sustainable development among the constituents.

TYPE OF TRANSACTION: G2C – Government to Citizen G2B – Government to Business
Citizen; Tourism-related business operators (Ex. Travel agencies, accommodation facilities, resorts,
WHO MAY AVAIL:
restaurants, etc.)
1. Letter request/ proposal Client
2. Approved letter request/ proposal Cultural Affairs and Tourism Office (CATO)
3. Certificate of attendance Cultural Affairs and Tourism Office (CATO)
552
FEES TO PROCESSING
BE PAID TIME
1.1 Submit proposal/ letter request to 1.1 Receive proposal/ letter request to None 5 minutes Tourism Operations Officer II
receive hands-on training on receive hands-on training on Tourist or
Tourist Souvenir Craft and Arts. Souvenir Craft and Arts. Tourism Operations Officer I
or
Wait for an advice on how to be 1.2 Advise client that they will be Administrative Aide III-Clerk I
1.2 notified regarding the approval of notified thru call or text for the or
the letter request. confirmation of the project and its Officer of the Day
details. CATO
1.3 The letter request will be forwarded
to the Officer-in-Charge for review
and approval
2.0 APPROVAL OF REQUEST
2.1 The Officer-in-Charge will None 2 days Tourism Operations Officer II
approve and give comments/ or
recommendations. Tourism Operations Officer I
or
2.2 The Officer-in-Charge will then Administrative Aide III-Clerk I
forward the letter to any of the or
officers. Officer of the Day
CATO
3.0 INFORMING THE CLIENT OF THE APPROVAL
3.1 Receive notification via text 3.1 Any of the officers responsible will None 5 minutes Tourism Operations Officer II
message from agency regarding receive the approved letter from the or
the approval Tourism Operations Officer I
3.2 Officer-in-Charge. or
Inform the client of the approval Administrative Aide III-Clerk I
553
FEES TO PROCESSING
BE PAID TIME
or
Officer of the Day
CATO
4.0 VALIDATION OF NOTIFICATION SENT TO CLIENT
4.1 Proceed to CATO for the approved 4.1 Validate the notification presented None 10 minutes Tourism Operations Officer II
letter request and present the said or
text message or any notification to Provide the approved letter request Tourism Operations Officer I
the agency. 4.2 to client or
Inform client for the scheduled
4.2 Received the said letter and wait or
4.3 meeting/ consultation.
for notification for finalization. Officer of the Day
CATO
5.0 CONSULTATION AND FINALIZATION WITH THE CLIENT
554
FEES TO PROCESSING
BE PAID TIME
5.1 Proceed to CATO to attend 5.1 Conduct consultative meeting with None 6 days Tourism Operations Officer II
consultative meeting the client: or
- Coordinate with accredited Tourism Operations Officer I
training agencies for skilled or
trainers specialized in souvenir Administrative Aide III
craft making. Clerk I
- Formulate training design and or
prepare budgetary requirements. Officer of the Day
- Draft a schedule for the event CATO
and prepare necessary logistical
requirements and venue.
- Issue invitations to trainers and
participants.
5.2 Finalize the activity planning and

provide the date of training
6.0 FACILITATION OF THE ACTIVITY
6.1 Organize participants and ensure 6.1 Facilitate the activity None 8 hours Tourism Operations Officer II
their attendance or
Tourism Operations Officer I
6.2 Receive certificate of attendance 6.2 Issue certificate of attendance or
or
Officer of the Day
CATO
8 days, 8
TOTAL None hours and 20
minutes
555
5 Promotion of Tourists Spots and Products

The office aims to represent local industry and products through different trends and multimedia sources to better strengthen and support
tourism industry.
WHO MAY AVAIL: All
Proposal/ Letter request Client
FEES TO PROCESSING
BE PAID TIME
1.1 Submit proposal or letter request. 1.1 Receive proposal or letter request. None 5 minutes Tourism Operations Officer II
or
1.2 Wait for the notification of the 1.2 Forward the proposal or letter Tourism Operations Officer I
request to the Officer-in-Charge
agency. or
for review and approval.
1.3 Advise the client that the agency or
will notify him/her regarding the Officer of the Day
approval. CATO
2.0 APPROVAL OF THE REQUEST
2.1 Receive a notification from the 2.1 The Officer-in-Charge will approve None 2 days Tourism Operations Officer II
agency with comments/recommendations or
and will be forwarded back to Tourism Operations Officer I
Tourism officers. or
2.2 The agency will inform the client of
or
the approval and advise client to
Officer of the Day
present possible resources and
CATO
prospects to be sent via email.
556
FEES TO PROCESSING
BE PAID TIME
2.3 Set a meeting with sponsor/s after
said resources and prospects
were sent to office email.
3.0 CONSULTATION AND FINALIZATION OF PROMOTIONAL DESIGN
3.1 Proceed to CATO to present and 3.1 Conduct meeting with the None 1 day Tourism Operations Officer II
suggest possible resources/ sponsor/s and the client/s for or
prospects and meet with the finalization. Tourism Operations Officer I
sponsor. - Promotions shall be borne by or
the office either in visual Administrative Aide III-Clerk I
3.2 Receive notification via text presentation (depending on the or
message or call for an update. volume of materials to be Officer of the Day
circulated) or in led wall type CATO
which will run in a limited time
Example: 1 week
3.2 Evaluate and study the feasibility

and design layout for presentation
to the prospect or if fund will be
coming from the office.
- Present suggested designs to
prospect sponsor/s.
3.3 Inform client on how and when the

agency will promote tourism spots
and products.
3 days and 5
TOTAL: None
minutes
557
6 Addressing Complaints Related to tourist Products/ Destination

The office aspires to solve situations concerning building structures, emplacement of advertisements and environmental matters, which would
aid to improve the cityhood.

WHO MAY AVAIL: All
1. Letter of Suggestion, Criticism & Complaints Client
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF SUGGESTIONS OR COMPLAINTS
1.1 Submit letter of suggestion or 1.1 Receives the letter. None 5 minutes Tourism Operations Officer
complaints to CATO with II
complete information of client and 1.2 Record the letter received from or
subject. client for proper documentation. Tourism Operations Officer
I
Analyze content of the letter and or
1.3 suggest possible solutions or Administrative Aide IV
referrals. or
Administrative Aide III-Clerk
Forward the letter to the Officer-in- I
1.4 Charge for any recommendations/ or
suggestions. Metro Aide I
CEMD
or
Officer of the Day
CATO
558
2.0 REFERRAL OR ACTION BY THE AGENCY

2.1 Receive update from the agency 2.1 The Officer-in-Charge will return None 3 days Tourism Operations Officer II
the said letter to the assigned or
tourism officer. Tourism Operations Officer I
In case of referrals, the issue/s or
may be coursed to: Administrative Aide IV
- Business Permit and (Bookbinder II)
Licensing Office (BPLO) for or
legal documents. Administrative Aide III-Clerk I
- Office of the City Building or
Official (OCBO) for building Metro Aide I
structure. City Environment and
- City Environmental Management Department
Management Department or
(CEMD) for environmental Officer of the Day
issues. CATO
2.2 In case the issue/s is actionable

by other office/s, refer the client or
the letter to the appropriate office.
If the complaint or suggestion is
actionable by the office, the
agency will take part and inform
the client for an update
Inform the client on how it will be
2.3 resolved or for any other updates.
3 days and 5
TOTAL None
minutes
559

● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at the Front
Desk.
● Feedback or queries can also be sent through phone, formal letter or email. Make sure to provide the following information:
− Client’s name
● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource Management and
Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned office/ department/ personnel.
● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three days upon receipt of the
feedback. The office response is then relayed to the client.
Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate
action. Response is then sent to the client through phone or formal letter.
● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and Suggestion Box located at
the Front Desk.
● Complaints can also be filed through a formal letter or email. Make sure to provide the following information:
− Client’s name
− Incident
− Evidence
● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints are forwarded to
concerned office/ department or personnel for explanation to be submitted within three days upon receipt of the complaint. The
response is then relayed to the complainant.
● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer for appropriate action, same
with complaints sent through emails. Response will be sent to the complainant through a formal letter or email.
For inquiries and follow-ups, clients may reach the office through the following contact details:
− 5336-55-93
560

− 8288-88-11 loc. 2286
● Email Address:
− catomain@yahoo.com
− cato@caloocancity.gov.ph
● Office Address:
- Cultural Affairs and Tourism Office
3rd Floor Caloocan City Hall
Between 8th and 9th Streets, 8th Avenue
561
CATO – CALOOCAN CITY PUBLIC LIBRARY
562
1 Provision of Library and Information Services to Walk-In Requests

Assistance provided to the public to access library and information resources for free.
OFFICE OR DIVISION Caloocan City Public Library (CCPL)

TYPE OF TRANSACTION G2C – Government to Citizens G2G – Government to Government G2B – Government to Business
WHO MAY AVAIL All
2. Library Request Form CCPL (Different sections / counters)
3. Accomplished Request Form Client
FEES TO PROCESSING
BE PAID TIME
1.1 Accomplish and submit 1.1 Receive and review None 3 minutes Librarian III
Research/ Request Form /discuss details with or
indicating needed library the client. Librarian II
materials / information (e.g. or
books, clippings, thesis, etc.) Administrative Aide IV
to the assigned personnel at or
the different Officer of the Day
sections/counters (e.g. CCPL
Reference, Filipiniana,
Children, etc.)
1.2 Wait while the requested 1.2 Advise client to wait None 15 minutes Librarian III
library materials / information while the requested or
are being prepared/ library materials / Librarian II
retrieved. information are being or
prepared /retrieved. Administrative Aide IV
563
FEES TO PROCESSING
BE PAID TIME
For conducting an interview: or
− Present Request For conducting an Officer of the Day
Letter (Duly signed by interview: CCPL
the institution, school, − Accommodate
office or company) for interviews
interview, surveys, conducted by
photos and/or video client
coverage.
2.1 For releasing of available 2.1 For releasing of None 5 minutes Librarian III
materials: available materials: or
− Submit a valid I.D at the − Release requested Librarian II
designated materials at the or
section/counter. designated section Administrative Aide IV
counter. or
Officer of the Day
CCPL
2.2 Record actions taken None 2 minutes Librarian III
and file Request Form or
for future reference Librarian II
or
Administrative Aide IV
or
Officer of the Day
CCPL
564
2 Provision of Library and Information Services Requests Sent Thru E-mail

Provides faster and efficient accommodation of requests from the public to access library queries / information through the library’s email
address.
WHO MAY AVAIL All

E-mail request signed by the requesting authority or individual Client
FEES TO PROCESSING
BE PAID TIME
1.1 Send request for data/ 1.1 Receive request from None 18 minutes Librarian III
information through the e-mail the client through or
address: e-mail (Yahoo). Librarian II
− calpubliclib@yahoo.com or
− calpubliclib346@gmail.com 1.2 Check availability Officer of the Day
of library materials / CCPL
data requested.
2.1 Acknowledge/ confirm receipt 2.1 Send requested None 5 minutes Librarian III
of requested data/ information material / data to or
and library materials through the client/ Librarian II
email. researcher through or
email. Officer of the Day
CCPL
565
FEES TO PROCESSING
BE PAID TIME
2.2 Record actions None 2 minutes Librarian III
taken in the or
logbook for future Librarian II
reference. or
Senior Admin Assistant II
(Computer Operator IV)
or
or
or
Officer of the Day
CCPL
3 Provision of Library and Information Services Requests Sent Thru Social Media
Provides faster and efficient accommodation of requests from the public to access library queries / information through the library’s social
media account.
WHO MA AVAIL All

Messages from Facebook page / Messenger account Client
566
FEES TO PROCESSING
BE PAID TIME
1.1 Send request for data/ 1.1 Receive request from None 18 minutes Librarian III
information through social the client through or
media account: Social Media account Librarian II
- Caloocan City Public (FB page, messenger or
Library FB page account) Senior Admin Assistant II
- Caloocan City Public Check availability of (Computer Operator IV)
Library Messenger library materials / data or
account 1.2 requested. Officer of the Day
CCPL
2.1 Acknowledge/ confirm 2.1 Send requested None 5 minutes Librarian III
receipt of requested material / data to the or
data/information and library client/ researcher Librarian II
materials through email. through social media. or
2.2 (Computer Operator IV)
or
Officer of the Day
CCPL
in the logbook for or
future reference. Librarian II
or
or
or
567
FEES TO PROCESSING
BE PAID TIME
or
Officer of the Day
CCPL
4 Accessibility of Computers, Wi-Fi and Free Internet Services for E-government Services, Research Purposes
and other information needs
Provides free Wi-Fi access and computer usage to the public.
WHO MAY AVAIL All

1. Computer/Internet Request Form CCPL - Computer Room
568
FEES TO PROCESSING
BE PAID TIME
1.1 Accomplish and submit 1.1 Receive accomplished None 3 minutes Librarian III
Request Form indicating the Request Form and or
purpose (e.g. E-government prepare the available Librarian II
services, research, etc.) to computer equipment. or
the assigned personnel at Notify the client for the Senior Admin Assistant II
the computer room. availability of computer (Computer Operator IV)
equipment. or
or
Officer of the Day
CCPL
2.1 Proceed to the available 2.1 Assist client to the None 5 minutes Librarian III
computer equipment. available computer or
equipment. Librarian II
(Notify client when the or
allotted time to use Senior Admin Assistant II
2.2 Ask for assistance when computer is up) (Computer Operator IV)
printing documents. or
2.2 Print library Administrative Aide IV
materials/researched or
work Officer of the Day
(Text only using black CCPL
ink)
569
FEES TO PROCESSING
BE PAID TIME
or
or
or
Officer of the Day
CCPL
5 Provision of Recreational Board Games to Promote and Encourage Social Interaction

Provide free recreational materials
WHO MAY AVAIL Citizens (Ex. Elementary pupils, High School and Senior High Students, College Students and the like)

2. Library Request Form CCPL Counter
570
FEES TO PROCESSING
BE PAID TIME
1.1 Accomplish and submit 1.1 Receive and advise None 5 minutes Librarian III
Request Form indicating the client to wait while or
needed board game the board game is Librarian II
(e.g. Chess, Word being prepared and or
Scrabble, etc.) retrieved. Administrative Aide IV
or
1.2 Wait while the requested Officer of the Day
board game is being CCPL
prepared.
2.1 Submit I.D to the assigned 2.1 Receive I.D. and None 3 minutes Librarian III
personnel at the section / release the board or
counter when board game game. Librarian II
is to be obtained. or
or
Officer of the Day
CCPL
or
or
Officer of the Day
CCPL
571
− 53103441 / 53104357
• Email Address:
− calpubliclib@yahoo.com
− calpubliclib346@gmail.com
• Facebook Page:
− Caloocan City Public Library
• Office Address:
− Caloocan City Public Library
10th Avenue, Caloocan City
572
EXECUTIVE DIRECTION
573
1 Issuance of Certificates/Certifications
The Office of the City Mayor issues Certifications in compliance with existing rules and regulations for legal use and in compliance with
requirements of other offices and agencies in availing government service.
OFFICE OR DIVISION Office of the City Mayor & Office of the Secretary to the Mayor
WHO MAY AVAIL All
Certificate of Residence for domestic use
1. Request letter stating the (a) name of client, (b) contact Client may provide their own or they may ask for a request form from
details, (c) nature and specification of the document and its the Office of the Secretary to the Mayor
(d) purpose
2. Barangay Certification indicating that the client has been a Corresponding Barangay of residence
resident in the corresponding barangay – original and
photocopy
3. One (1) valid government I.D. – original and photocopy Any valid government agency issuing legally acceptable government
I.D.
Certificate of Residence for overseas tax exemption – first time clients
(d) purpose
photocopy
3. One (1) valid government I.D – original and photocopy Any valid government agency issuing legally acceptable government
I.D.
4. Birth Certificate of overseas worker and family P.S.A. or any other outlet
members/dependents being supported in the Philippines –
photocopy
5. Proof of support Money wiring services, banks, etc.
Certification of Barangay Leave Credits
574

1. Cover letter stating the (a) name of officer processing the Client may provide their own or they may ask for a request form from
request, (b) contact details, (c) nature and specification of the the Office of the Secretary to the Mayor
document and its (d) purpose
2. DILG Caloocan Certification indicating name, position and DILG Caloocan Field Office
term/status of service of officials requesting for monetization
of leave credits – original and photocopy
3. Barangay Budget Report duly signed by the City Accountant – Barangay, processed by the City Accounting Department
original and photocopy
Certificate of Incumbency (for scholarship of dependent)
1. Request letter stating the (a) name of client, (b) contact Client may provide their own or they may ask for a form from the Office
details, (c) nature and specification of the document and its of the Secretary to the Mayor
(d) purpose
2. Barangay Certification indicating that requesting officer is an Corresponding barangay where service is rendered
incumbent member of the corresponding barangay council –
original and photocopy
I.D.
Corresponding barangay where service is rendered
1. Duly filled-out appointment slip indicating name, position, Office of the City Mayor/Office of the Secretary to the Mayor
organization/office and purpose of meeting with the City
Mayor/Secretary to the Mayor
2. One (1) valid government I.D. – original Any valid government agency issuing legally acceptable government
I.D.
575

1.1 Submit documents and wait for 1.1 Review completeness of required None 5 minutes Administrative Aide I
confirmation of the officer that the documents. or
document has been received Officer of the day
successfully 1.2 If complete and sufficient, affix OSec
received stamp on the documents and
provide a unique control no. to the
document.
1.3 Scan and encode document details.

1.2 Get stamped receiving copy of the 1.4 Release stamped receiving copy to None 2 minutes Administrative Aide I
documents submitted. Take note of client. or
the control no. written on the Inform client of the schedule of Officer of the day
“Received” stamp. This will be used release of the document if unable to OSec
to track the status of your 1.5 readily release said document.
document.
Transmit document to processing
officer.
1.6
2.0 DOCUMENT PREPARATION
2.1 Review documents and prepare None 30 minutes Supervising
certification. Affix initial of person Administrative Officer
responsible OSec
2.2 Review certification correctness and None 20 minutes Secretary to the Mayor
affix authorized signature. OSec
or
City Administrator
OCA
576

3.1 Receive document; sign and return 3.1 Scan and encode document details for None 10 minutes Administrative Aide I
the attached transmittal sheet to the release or
releasing officer. Officer of the day
3.2 Release document to client OSec
1 hour and 7
TOTAL None
minutes
2 Issuance of endorsement, referral and recommendation letters to other agencies, offices, departments or
organizations
The Office of the Secretary to the Mayor issues endorsement, referral and recommendation letters to clients in compliance with the
requirements of other offices, businesses or agencies for various purposes including provision of medical or other forms of assistance and
employment.
WHO MAY AVAIL All
Recommendation letter for employment (if required by company or government agency)
details, (c) nature and specification of the document, (d) the Office of the Secretary to the Mayor
name of person to whom the recommendation letter will be
sent to and (e) details and other information about of the
office or agency to which the client will apply
2. Barangay Certificate of Residency – original and photocopy Corresponding Barangay of residence
3. One (1) valid government I.D. – original and photocopy Any valid government agency issuing legally acceptable government
I.D.
577

4. Personal Data Sheet/Resume/Bio-Data – photocopy n/a
5. Certificates and other documents showing trainings and n/a
achievements (If desired by client)
Endorsement letter to other offices and agencies for clients seeking medical and other forms of assistances (if required by the
agency)
(d) purpose
photocopy
I.D.
4. Death certificate, medical abstract, prescription or any other
document justifying the need for medical or other forms of
assistance
1.
REQUEST SUBMISSION
0
1. Physically submit or e-mail 1. Review completeness of required None 5 minutes Administrative Aide I
1 documents and wait for 1 documents. or
confirmation of the officer that the Officer of the day
document has been received If complete and sufficient, affix OSec
successfully 1. received stamp on the documents
2 and provide a unique control no. to
the document.
Scan/save and encode documents

details.
578

1.
3
1. For requests lodged physically, 1. Release stamped receiving copy to None 2 minutes Administrative Aide I
2 get stamped receiving copy of the 4 client. If via e-mail, reply with a or
documents submitted. Take note confirmation of receipt of documents Officer of the day
of the control no. written on the with the assigned unique control no. OSec
“Received” stamp. This will be
used to track the status of your Transmit document to processing
document. 1. officer.
5
2.
DOCUMENT PROCESSING
0
2. Review documents and prepare None 30 minutes Supervising
1 corresponding letter per request. Administrative Officer
OSec
Affix initial of person responsible.
2.
2
2. Review certification correctness and None 20 minutes Secretary to the Mayor
3 affix authorized signature. OSec
3.
DOCUMENT RELEASE
0
3. If document is claimed physically, 3. Scan and encode document details None 10 minutes Administrative Aide I
1 receive document; sign and return 1 for release (if any) or
579

the attached transmittal sheet to Officer of the day
the releasing officer. If received Release document to client. If OSec
via e-mail, confirm receipt of the 3. requested via e-mail, reply to the
document 2 request, attaching the requested
document
3 Provision of Simple Assistance/ Information to Clients

Clients may personally appear, call or e-mail the Office of the City Mayor or Office of the Secretary to the Mayor to inquire about government
services, processes or lodge reports, complaints or other concerns.
WHO MAY AVAIL All
1. Valid government-issued I.D. Any valid government agency issuing legally acceptable government
I.D.
1.
INQUIRY OR ASSISTANCE REQUEST SUBMISSION
0
1. Lodge inquiry or concern by either 1. Gather client information and None 10 minutes Administrative Aide I
1 personally appearing at the Office 1 nature/circumstances of inquiry or or
of the Secretary to the Mayor, concern Officer of the day
calling the hotline or sending an e- OSec
mail.
580

1. Refer client to corresponding
2 processing officers if necessary
2.
PROVISION OF INFORMATION OR ASSISTANCE
0
2. Acknowledge/confirm provided 2. Provide client with information or None 20 minutes Senior
2 information or assistance 1 coordinate with the corresponding Administrative
City department for matters involving Assistant II
more specialized/technical concerns. or
Administrative
Record actions taken in the Officer II
2. database. or
2 Supervising
Administrative
Officer
OSec
581
4 Coordination/ Provision of Assistance for more Technical or Specialized City Services (i.e. Medical-Dental,
Band Services, Oplan Alis Sagabal, etc.)
The City Government various services implemented at the community level. The Office of the City Mayor and Secretary to the Mayor regulates
and oversees the implementation of these projects which include but are not limited to: (1) Medical-dental services, (2) use of chairs, tables
and tents, (3) rental of City-owned facilities, (4) vaccinations, (5) City Band services, (6) Oplan Alis-Sagabal, (7) tree trimming, (8) area
beautification and many others.
G2G – Government to
TYPE OF TRANSACTION G2B – Government to Business G2C – Government to Citizens
Government
WHO MAY AVAIL All
1. Request stating the (a) name of client, (b) contact details, Client
and (c) nature and specification of the service being
requested.
2. Any supporting document showing residence or location in Client
the City and justification for the service being requested
FEES TO PROCESSI PERSON

BE PAID NG TIME RESPONSIBLE
1.
REQUEST SUBMISSION
0
the document.
582

Scan/save and encode document
details.
1.
3
5
2.
DOCUMENT PROCESSING
0
2. Review documents and prepare None 30 minutes Supervising
1 reply to client. If the request requires Administrative
more technical/specialized expertise, Officer
prepare endorsement to the OSec
corresponding office or department
certification.
3.
DOCUMENT RELEASE
0
3. Acknowledge/confirm provided 3. Reply and update client on actions None 10 minutes Administrative Aide I
1 information or assistance. 1 taken. Scan and encode document or
for release (if any). Similarly, inform Officer of the day
client if the concern has been OSec
583

3. If request has been forwarded to forwarded to another
2 any other corresponding office or office/department.
department, coordinate with said
office or department for their
concern.
5 Issuance of Written Message or Statement from the City Mayor

The City Mayor may issue written messages or statement for certain events, occasion/s and circumstances to show support or provide
information.
WHO MAY AVAIL All
1. Request stating the (a) name of client, (b) contact details, (c) n/a
nature and specification of the purpose of the
message/statement being requested.
2. Any supporting document showing residence or location in the n/a
City

584

1.1 Physically submit or e-mail 1.1 Review completeness of required None 5 minutes Administrative Aide I
documents and wait for documents. or
document has been received 1.2 If complete and sufficient, affix OSec
successfully received stamp on the documents and
document.
1.3 Scan/save and encode document

details.
1.2 For requests lodged physically, get 1.4 Release stamped receiving copy to None 2 minutes Administrative Aide I
stamped receiving copy of the client. If via e-mail, reply with a or
documents submitted. Take note of confirmation of receipt of documents Officer of the day
the control no. written on the with the assigned unique control no. OSec
“Received” stamp. This will be used
to track the status of your 1.5 Transmit document to processing
document. officer.
2.0 MESSAGE/STATEMENT PREPARATION
2.1 Review documents and prepare None 1 hour Supervising
message or statement or delegate the Administrative Officer
same OSec
3.1 Receive document; sign and return 3.1 Scan and encode document for None 10 minutes Administrative Aide I
the attached transmittal sheet to the release (if any). or
releasing officer. If via e-mail, Officer of the day
acknowledge receipt of written 3.2 Release document to client physically OSec
message or statement. or through e-mail.
1 hour and 17
TOTAL None
minutes
585
6 Scheduling of Events, Meetings, Conferences, etc. For the City Mayor and Secretary to the Mayor
The City Mayor and the Secretary to the Mayor also conducts regular meetings with citizens and other offices, agencies or departments.
Meetings and conferences are scheduled on a daily basis or may be scheduled in advance.
WHO MAY AVAIL All
1. Request stating the (a) name of client/s, (b) contact details, Client
(c) nature and specification of the meeting/event and (d)
participation of the City Mayor or Secretary to the Mayor in
the event (i.e. deliver a speech)
2. Valid government and/or company I.D. Client/Requesting party

1.
REQUEST SUBMISSION
0
the document.
Scan/save and encode documents

details.
1.
3
586

5
2.
SCHEDULING CONSULTATIONS
0
2. Include scheduling request on the None 1 hour Senior Administrative
1 tentative schedule of the City Assistant II
Mayor/Secretary to the Mayor for OSec
review
Secretary to the Mayor
Review and finalize schedule of the and/or
2. City Mayor/Secretary to the Mayor City Mayor
2
3.
CONFIRMATION / DENIAL / RESCHEDULING OF REQUEST
0
3. Confirm schedule (if approved or 3. Contact client to confirm, deny or None 20 minutes Senior Administrative
1 denied) or coordinate with 1 negotiate rescheduling of the Assistant II
scheduling officer (if for invitation or meeting. OSec
rescheduling) upon receipt of
update on the request.
1 hour and
TOTAL None
27 minutes
587
7 Facilitation of Philhealth Enrollment or Updating of Membership

In partnership with the Philippine Health Insurance Corporation, the Office of the City Mayor offers free enrollment and updating of membership
with PhilHealth for indigent citizens.
OFFICE OR DIVISION Office of the City Mayor
WHO MAY AVAIL All
1. PhilHealth Membership Registration Form Office of the City Mayor
2. Valid government I.D. Any valid government agency issuing legally acceptable government
I.D.
3. Barangay Indigency Corresponding barangay of residence
4. Medical Abstract or Doctor’s Certification (for priority processing Hospital, clinic or attending doctor
of papers only)
FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBLE
1.0 ENROLLMENT/UPDATING SUBMISSION
1.1 Submit documents and wait for 1.1 Accept and review completeness of None 20 minutes Administrative Aide II
confirmation of the officer that the documents. OSec
document has been received
successfully 1.2 Log enrollment request in the
corresponding logbook
1.3 Process enrollment form

2.0 RELEASE OF PHILHEALTH FORM
588

Claim and receive the processed 2.1 Include scheduling request on the None 5 minutes Administrative Aide II
enrollment form tentative schedule of the City OSec
Mayor/Secretary to the Mayor for
review
2.2 Review and finalize schedule of the

City Mayor/Secretary to the Mayor
8 Review and Approval of Purchasing-Related Documents

In compliance with existing laws on procurement, the City Mayor shall serve as oversight over all projects and purchases of the local
government unit. As such, the Office of the City Mayor and Secretary to the Mayor assists the City Mayor in determining the propriety, lawfulness
and soundness of all procurement documents (infrastructure-related or otherwise).
General Services Department
WHO MAY AVAIL City Engineering Department
City Purchasing Department,
Bids and Awards Committee Members, T.W.G. and Secretariat
Purchase Requests (P.R.)
Purchase Order (P.O.) General Services Department / Procurement Office
1. Duly processed PR
BAC Documents Bids and Awards Committee
1. Notice of Award
589

3. Contract
4. BAC Resolution
Special Disbursement Payrolls
1. Certification with corresponding listing of personnel in the Office requesting for disbursement of funds through payroll
payroll
Vouchers
1. Supporting documents as dictated by existing accounting and
audit rules and regulations
1.1 Submit document and its 1.1 Review completeness of required None 10 minutes Administrative Aide I
corresponding attachments to the documents. or
Office of the Secretary to the Mayor Officer of the day
1.2 If complete and sufficient, affix OSec
received stamp on the documents’
corresponding logbook and assign a
unique control number.
1.4 Transmit document to processing

officer.
1.2 Have the receiving officer sign the 1.5 Sign the logbook of received None 2 minutes Administrative Aide I
logbook of received documents. documents from the originating office. or
Take note of the control no. This Officer of the day
will be used to track the status of 1.6 Transmit document to processing OSec
your document. officer.
590

2.0 DOCUMENT PROCESSING
2.1 Review documents and prepare affix None 30 minutes Supervising
initial of personnel reviewing the Administrative Officer
document. OSec
2.2 Review correctness and affix 20 minutes Secretary to the Mayor
authorized signature and/or
City Mayor
OSec
the attached transmittal sheet to release. or
the releasing officer. Officer of the day
3.2 Release document to client. OSec
1 hours and 12
TOTAL None
minutes
9 Review and Approval of Engineering Plans

As the local chief executive, the City Mayor shall also approve and maintain oversight over all infrastructure projects of the City. This entails
final approval of all engineering plans and other similar documents.
WHO MAY AVAIL City Engineering Department
1. Engineering Plan City Engineering Department
591

2. Program of Work City Engineering Department

unique control no.

officer.
1.2 Have the receiving officer sign on 1.5 Sign the logbook of received None 2 minutes Administrative Aide I
the logbook of received documents. documents from the originating office. or
2.1 Review documents and submit to the None 20 minutes Supervising
authorized signatory Administrative Officer
or
OSec
2.2 Review correctness and affix 20 minutes City Mayor

authorized signature.
592

the attached transmittal sheet to the release. or
1 hour and 2
TOTAL None
minutes
10 Review and Approval of Project Proposals

As part of its mandate under the Local Government Code and under other existing laws, the City Government shall implement, formulate and
develop programs and projects for the general welfare of the City. In compliance thereto, all corresponding departments shall submit project
proposals which shall outline project/program details to promote the general welfare of the citizenry, subject to the approval of the City Mayor.
WHO MAY AVAIL All City Government Departments
1. Project Proposal Implementing office
2. Previously approved project proposal (if applicable) Implementing office
3. Letter request (if new project) Implementing office
593

unique control no.

officer.
1.2 Have the receiving officer sign on 1.5 Sign the logbook of received None 2 minutes Administrative Aide I
the logbook of received documents. documents from the originating office. or
2.1 Review documents and submit to the None 20 minutes Supervising
authorized signatory Administrative Officer
or
OSec
2.2 Review correctness and affix 20 minutes City Mayor
the attached transmittal sheet to the release. or
594

1 hour and 2
TOTAL None
minutes
11 Issuance of Foreign Travel Authority

Existing rules, regulations, guidelines and memorandum provide that the City Mayor shall approve requests for foreign travel authority (or
issue recommendation for the approval thereof) of city government department heads, employees, punong barangays, the City Vice Mayor
and the City councilors subject to the provisions of existing laws, rules and regulations.
WHO MAY AVAIL City Government Personnel, Punong Barangay, City Councilors, City Vice Mayor
Request for foreign travel authority by City
employees/department heads Client
1. Request letter stating the purpose of the travel Human Resource Management and Development Office (HRMDO)
2. Clearance form duly signed by the (1) General Services
Department, (2) City Accounting Department, (3) City
Treasury Department and (4) City Legal Department HRMDO
3. Copy of filled-out application for leave with corresponding
computation of available leave credits Organization conducting seminar/activity/conference
4. For travels on official time or official business: Copy of
invitation to event/conference/ seminar/study or any other
supporting documents providing therein the nature and
details of the travel
595

5. Other requirements as may be deemed appropriate and in
compliance with existing laws, rules and regulations (i.e. trip
ticket, travel insurance)
Request for foreign travel authority by City Vice Mayor / City
councilors
1. Request letter stating the purpose of the travel Client
2. Clearance form duly signed by the (1) General Services HRMDO
Department, (2) City Accounting Department, (3) City
Treasury Department and (4) City Legal Department
3. Copy of filled-out application for leave with corresponding HRMDO
computation of available leave credits
4. For travels on official time or official business: Copy of Organization conducting seminar/activity/conference
Request for foreign travel authority by punong barangays
1. Request letter stating the purpose of the travel Client
2. Clearance form Corresponding barangay treasurer/authorized official
3. Copy of filled-out application for leave with corresponding Corresponding barangay treasurer/authorized official
computation of available leave credits
4. For travels on official time or official business: Copy of Organization conducting seminar/activity/conference
596

document.

details.
document. officer.
2.1 Review documents and prepare None 30 minutes Administrative Aide VI
corresponding foreign travel authority. or
Supervising
2.2 Affix initial of person responsible. Administrative Officer
OSec
affix authorized signature. and
City Mayor
OSec
597

3.1 If document is claimed physically, 3.1 Scan and encode document details None 10 minutes Administrative Aide I
receive document; sign and return for release (if any) or
the attached transmittal sheet to Release document to client. If Officer of the day
the releasing officer. If received via 3.2 requested via e-mail, reply to the OSec
e-mail, confirm receipt of the request, attaching the requested
document document
12 Issuance or Request for a Copy of Executive Orders (EO), Administrative Orders (AO) and Memorandum
Orders (MO)
The Local Government Code bestows to the City Mayor the power to issue Executive Orders to implement laws, create implementing bodies
and provide direction to the general trajectory programs and projects for the City’s development.
TYPE OF TRANSACTION G2C – Government to Citizens G2B – Government to Business
Government
WHO MAY AVAIL All
1. Request letter stating the purpose of the issuance Requesting individual/office/sector
2. Draft of EO, MO, AO or MO Requesting individual/office/sector
3. Legal bases of the issuance or any other document showing Requesting individual/office/sector
the need or benefit for its issuance.
598

document.

details.
document. officer.
2.1 Review documents and prepare draft None 30 minutes Supervising
of the corresponding document. If Administrative Officer
purpose of request is for release of a OSec
copy an already exiting issuance,
proceed to item 3.0
2.2
599

City Mayor
OSec
3.1 If document is claimed physically, 3.1 Scan and encode document details None 10 minutes Administrative Aide I
receive document; sign and return for release (if any) or
the attached transmittal sheet to Officer of the day
the releasing officer. If received via 3.2 Release document to client. If OSec
e-mail, confirm receipt of the requested via e-mail, reply to the
document request, attaching the requested
document
1 hour and 7
TOTAL None
minutes
13 Issuance of Correspondences and Memorandum for Government Agencies, Officials, Business Entities and
Others
As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business entities
and other government agencies.
TYPE OF TRANSACTION G2C – Government to Citizens G2B – Government to Business
Government
WHO MAY AVAIL All
1. Request letter stating the purpose of the issuance Requesting individual/office/sector
600

2. Draft of suggested correspondence/issuance Requesting individual/office/sector
3. Legal bases of the issuance of said E.O. or any other Requesting individual/office/sector
document showing the need or benefit for its issuance.

confirmation of the officer that Officer of the day
the document has been received 1.2 If complete and sufficient, affix OSec
successfully received stamp on the documents
and provide a unique control no. to
the document.
1.3 Scan/save and encode documents

details.
1.2 For requests lodged physically, 1.4 Release stamped receiving copy to None 2 minutes Administrative Aide I
get stamped receiving copy of client. If via e-mail, reply with a or
the documents submitted. Take confirmation of receipt of documents Officer of the day
note of the control no. written on with the assigned unique control no. OSec
the “Received” stamp. This will
be used to track the status of 1.5 Transmit document to processing
2.1 Review documents and prepare None 30 minutes Supervising
draft of the corresponding Administrative Officer
document. If purpose of request is OSec
for release of a copy an already
601

2.2 existing issuance, proceed to item
3.0

City Mayor
OSec
3.1 If document is claimed 3.1 Scan and encode document details None 10 minutes Administrative Aide I
physically, receive document; for release (if any) or
sign and return the attached Officer of the day
transmittal sheet to the releasing 3.2 Release document to client. If OSec
officer. If received via e-mail, requested via e-mail, reply to the
confirm receipt of the document request, attaching the requested
document
1 hour and 7
TOTAL None
minutes
14 Review and Signing of Contracts, Memorandum of Agreements (MOA), Memorandum of Understanding

(MOU) and Similar Documents
As the City’s Chief Executive, the City Mayor has the primary personality to represent it in all transactions and dealings with business entities
and other government agencies especially in those where the City Government shall incur obligations, with the corresponding authorization
from the Sangguniang Panlungsod
602

WHO MAY AVAIL Government agencies, offices and other private and public entities
1. Request/Cover letter stating the purpose, nature and Requesting individual/office/sector
obligations/actions required in the document
2. Draft of the MOA, MOU, etc. Requesting individual/office/sector
3. Legal bases of the document, or any other document Requesting individual/office/sector
showing the need or benefit for its issuance.

document.
1.3 Scan/save and encode documents

details.
document. officer.
603

2.1 Review documents and endorse to the None 1-2 days Supervising
City Legal Department for issuance of Subject to the Administrative Officer
corresponding legal opinion and schedule of the OSec
coordination with the Sangguniang regular session
Panlungsod for issuance of of the
corresponding authority to enter into a Sangguning
contract/understanding. Panlungsod
members
2.2 Review correctness and alignment None 1 hour Secretary to the Mayor
and compliance of the document with and
the City’s priorities, plans and existing City Mayor
laws, rules and regulations. Affix
3.1 If document is claimed physically, 3.1 Scan and encode document details for None 10 minutes Administrative Aide I
receive document; sign and return release. or
the attached transmittal sheet to the Officer of the day
releasing officer. If received via e- 3.2 Release document to client. If OSec
mail, confirm receipt of the requested via e-mail, reply to the
document request, attaching the requested
document.
2 days, 1 hour
TOTAL None
and 7 minutes
604

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box
located at the Front Desk.
information:
− Client’s name
processed Resource Management and Development Office (HRMDO) personnel. All feedbacks are forwarded to concerned
− Client’s name
− Incident
− Evidence
− 5336-5604 / 8288-8811 local 2238
605

● Email Address:
− sectothemayor.caloocancity@yahoo.com/ lgu.caloocancity@gmail.com
● Office Address:
− Office of the City Mayor / Office of the Secretary to the Mayor
606
HOUSING AND RESETTLEMENT OFFICE
607
1 Issuance of Certification
The Census Certification is issued to Informal Settler Families and underprivileged families needing this document that states that he/she has been censused
on the date indicated in the census form, based on the records of the specific agency or office that conducted the census, tagging, and validation.
Certifications are issued to affirm the validity of information under the validation of the HARO Record Officer.
The MERALCO and Maynilad Certification is issued to Informal Settler Families and underprivileged families needing this document, which states that
he/she will voluntarily and immediately vacate the property where his/her structure is situated, whenever the owner of the land claim his/her property under
court order. Certifications are issued to affirm the validity of information under the inspection conducted by the Office of the Building Official (OCBO).
OFFICE OR DIVISION: Administrative Division

WHO MAY AVAIL: Informal Settler Families and Underprivileged families
A. For MERALCO and MAYNILAD:
5. Barangay Certificate of Residency with indicated purpose Barangay Hall
6. One (1) Government Issued ID of the Applicant Any Government Issuing Agency
B. For Other Related Certifications:
(HARO Certificate, Census Certificate, and the like)
1. Letter Request The applicant
2. Barangay Certificate Barangay Hall
3. One (1) Valid Government ID Any Government Issuing Agency
4. Tag Number (for census certification) HARO
5. (Client / Any Government Issuing Agency
FOR REPRESENTATIVE
1. Authorization Letter From the original applicant

608

2. One (1) Valid Identification Card of the applicant Any Government Issuing Agency
3. One (1) Valid Identification of the representative Any Government Issuing Agency
4. Barangay Certificate indicating its purpose Barangay Hall
Principal applicant
FEES TO PROCESSING
BE PAID TIME
1. SUBMISSION OF DOCUMENT
1.1 Submit the required documents to 1.1 Receive required documents and None 5 Minutes Feliza P. Lagunsad
the officer for initial assessment and check for completeness. (Admin. Aide II)
verification. or
Ronita Magtajas
(Admin. Aide II)
1.2 Secure the Order of Payment that 1.2 Issue an Order of Payment if all of the None 5 Minutes Feliza P. Lagunsad
will be issued required documents were given and (Admin. Aide II)
Service Fees for preparation of start processing the request or
Certified Copy of records Ronita Magtajas
• First Page (Admin. Aide II)
• Additional Page
1.3 Pay the required fee/s at the City 1.3 Accept the payment based on the P 30.00 3 Minutes Collection Clerk
Treasury Order of Payment (CTD)
Department by showing the Order of
Payment.
1.4 Secure Official Receipt that will be 1.4 Issue Official Receipt P 5.00 7 Minutes Collection Clerk
issued upon payment (CTD)
2. RELEASE OF CERTIFICATION
609
FEES TO PROCESSING
BE PAID TIME
2.1. Return to the HARO for the 2.1. Check the Official receipt. None 6 Minutes Benigna B. Calabung
processing and release of Logging of important details on the (PDO IV)
Certification payment made. or
Issue the Certificate to the client. Editha L. Tolentino (Project
Dev’t. Officer IV)
2 Provision of Assistance for Expropriated Property

A Sanggunian Panlungsod Resolution No. 1886 s. 2009 was proposed and approved 2009 in favor of the underprivileged families living in Barangays 19,
21, and 25 under Manotok property. More or less 600 families will benefit from this housing program of the city.

CLASSIFICATION: Highly Technical Transaction
WHO MAY AVAIL: Informal Settler Families and Underprivileged families
1. Copy of the Census Tag (if available) Housing and Resettlement Office (HARO)
2. Request Letter addressed to the Officer-in-Charge of HARO Applicant
3. Barangay Certification Barangay Hall
4. One (1) Valid Government-issued ID Any Government Issuing Agency
5. Tax Declaration and latest receipt of payment City Assessor’s Department
6. Certified True Copy (CTC) of the title Registry of Deeds
7. Location map RPT City Assessor’s Department
FOR REPRESENTATIVE
1. Authorization letter From the Original Applicant
610

3. One (1) Valid Identification Card of the representative Any Government Issuing Agency
FEES TO PROCESSING
BE PAID TIME
1.1 Submission of request letter, Barangay 1.1 Receive required documents for None 5 Minutes Anderwin V. Villarosa
Certification, one (1) valid ID and Tax processing (Admin Asst. III)
Declaration of the structure to HARO or
Ronita C. Magtajas
(Admin Aide II)
2. PROCESS
2.1 Receive a list of procedures to follow in 2.1 Give steps or procedures of None 5 Minutes Anderwin V. Villarosa
securing the required documents for processes to the clients (Admin Asst. III)
Expropriation or
Ronita C. Magtajas
(Admin Aide II)
2.2. If the purpose of the expropriation is to 2.2 Assist the client in organizing HOA None 3 Days Benigna B. Calabung
provide security of tenurial status of (if not yet organized)
(PDO IV)
the ISFs, organize first an HOA if not
yet available, if already organized, Or
HOA has to execute a resolution Editha L. Tolentino
asking the city government (Mayor & (PDO IV)
City Council) to expropriate the
particular to serve the tenurial aspect
Attorney 1
of supposed beneficiaries Draft Resolution and endorse to the (City Legal Department)
City Legal Department for review
2.3 Initiate meetings with lot owner, 2.3 Assist the client in organizing/ None 5 Days Benigna B. Calabung
beneficiaries/ HOA officers, a conduct of HOA meetings/
representative from Legal Department, dialogues with the landowner (PDO IV)
Assessor’s Department/ Land Tax Or
Division, and HARO act as facilitator Editha L. Tolentino (PDO IV)
and Secretariat. (This is needed
611
FEES TO PROCESSING
BE PAID TIME
because the lot-owner might agree to And
sell the property at least 3 meetings Attorney I
must be held, persuasion is a must to
convince the lot owner) (City Legal Department)
* if ever the lot owner will not agree,
draft a proposed City Ordinance Asst. City Assessor
expropriating that particular lot(s), and (City Assessment Dept.)
consult the legal Department in
drafting the said ordinance.
2.4 Secure pertinent documents such as: 2.4 Process request for CTC of Titles Depending Registry Of Deeds
- Certified True Copy (CTC) with at on the
least 3 back titles agency’s
- Certified True Copy (CTC) of the concern
location map, Real Property Tax (RPT) Preparation of Location map CTC Tax Mapper
for verification of tax payments P 150.00 30 Minutes
(City Assessment Dept.)
2.5 Identify the lot boundary (surveyor top 2.5 Refer the client to Engineering 5 Minutes Benigna B. Calabung
assistance from Engineering Department for the surveyor’s
Department to determine lot assistance (PDO IV)
boundaries) Or
Editha L. Tolentino (PDO IV)
Collection Clerk
Pay location map Location 25 Minutes (CTD)
map
P 1,500.00
612
FEES TO PROCESSING
BE PAID TIME
2.6 Submission of all required documents 2.6 Receive the required documents None 10 Minutes Anderwin V. Villarosa
from the clients (Admin Asst. III)
or
Ronita C. Magtajas
(Admin. Aide II)
2.7 Wait for the approval and release of 2.7 Ask the city mayor to certify as None 3 Days Dr. Rodrigo M. Dantay, Jr.
the City Ordinance by the City Council urgent or endorse the said City (Officer-In-Charge)
Ordinance to City Council to hasten
its approval Sangguniang Panglungsod
Secretariat
2.8. Wait for the approval of the E.O. for 2.8 Create an Inter-Department or None 10 Days Dr. Rodrigo M. Dantay, Jr.
the Creation of the Inter-Department Committee to determine lot Pricing (Officer-In-Charge)
Committee (Legal, assessors, land tax, if
possible COA)
2.9 Receive the Notice of Approval 2.9 Awarding of lot to the beneficiaries None 1 Hour
21 Days,
Php
TOTAL 2 Hours and
1,650.00
20 Minutes
613
3 Provision of Assistance for Housing Processing / Requests / Inquiries

Housing Assistance is given to family or individual who is affected by infrastructure projects, Waterways (under Mandamus Order), PNR properties under
E.O. 48, Solo Parents, beneficiaries of Civic Center (6 has.), within DSWD property in North Caloocan, and underprivileged who were censused or who
seek housing assistance from the national government like NHA, SHFC, DILG, and DSWD .
OFFICE OR DIVISION: Resettlement and Development Division

Solo parents, underprivileged families, Informal Settler Families affected by waterways (under Mandamus Order) and
WHO MAY AVAIL: Infrastructure projects, PNR properties under E.O. 48, beneficiaries of People’s Plan, Civic Center, and beneficiaries in
DSWD property in North Caloocan City

1. Request Letter addressed to Officer-In-Charge of HARO Applicant
2. Copy of the Census Tag (if available) Housing and Resettlement Office (HARO)
3. One (1) Valid Government-issued ID Any Government Issuing Agency
4. Solo Parent ID (If applicable) City Social Welfare Development Department (CSWD)
FOR REPRESENTATIVE
1. Authorization letter Applicant
3. One (1) valid Identification of the representative Any Government Issuing Agency
614
FEES TO PROCESSING
BE PAID TIME
1. ASSESSMENT
1.1 Sign in the Client’s Logbook in the 1. Give the Logbook to the Client None 3 Minutes Imelda S. Mendoza
office Front Desk (Admin Aide I)
or
Ronita C. Magtajas
(Admin. Aide II)
1.2. Answer all the inquiries of the 1.2 Conduct One-on-One interviews with None 10 Minutes Roderick D. Castillo
interviewer. the housing applicant/client (PDO III)
or
Editha L. Tolentino
(PDO IV)
2.1. Receive the list of requirements 2.1 Advise the client to secure the following None 5 Minutes Imelda S. Mendoza
needed for socialized housing. documents and compile them in one (1) (Admin Aide I)
long folder indicating their contact or
number and submit to HARO Ronita C. Magtajas
completed: (Admin. Aide II)
- Two (2) Family Picture (size:5R)
- Proof of Residency (School Record,
Health Center Record, etc.)
- Marriage Certificate (if married) from
PSA,
If not married:
- Affidavit of Cohabitation from Legal
Office
- Birth Certificates of children from PSA
- Tag Number (if applicable)
- Certificate of Non-Land Holding from
City Assessor’s Department
If solo parent:
615
FEES TO PROCESSING
BE PAID TIME
Solo Parent ID or Certification from
CCSWD
2.2. Submit the required documents for 2.2 Receive and check documents for None 5 Minutes Ma. Relizah C. Cruz
housing once completed. completeness and start processing the (PEO II )
endorsement to the NHA
2.3. Wait for further notice/approval from 2.3 HARO will coordinate with the None Depending on Ma. Relizah C. Cruz
the National Housing Authority respective barangay Chairman for the the agency’s (PEO II)
(NHA) result of the application. concern
Representative
NHA
TOTAL NONE 23 Minutes
4 Provision of Assistance for Land Disputes/ Complaints

Technical and legal assistance is given to an individual who seeks assistance regarding disputes between landowners and illegal settler/s on specific land,
between Homeowner’s Association and landowner/s, or between landowner/s and suspected Professional Squatters and Squatting Syndicates.
OFFICE OR DIVISION: Technical and Legal Division
WHO MAY AVAIL: Lot Property Owner/s; Homeowner’s Association; Informal Settler Families

1. Letter of Complaint addressed to the Officer-In-Charge Complainant
of HARO
616

2. Supporting documents to the complaint like Certified Registry of Deeds
True Copy/ies of Title/s
3. Other related documents Concern Agencies/Department
FEES TO PROCESSING
BE PAID TIME
1. ASSESSMENT
1.1 Sign in the Clients Logbook at the 1.1 Give the Logbook to the Client None 3 Minutes Marissa R. Coronel
office Front Desk (PDA)
or
Ronita C. Magtajas
(Admin. Aide II)
1.2 Interview by the Officer regarding 1.2 Interview the client None 15 Minutes Roderick D. Castillo
details of the complaint - Receive the documents (PDO III)
- If necessary, the officer will or
Submit to the HARO interviewer the recommend an ocular Madonna A. Vasayllaje
support documents for the inspection/investigation (PEO III)
complaint - Advise the client that will conduct or
necessary action about the Editha L. Tolentno
complaint. (PDO IV)
- Advise HHRA to conduct ocular
inspection/investigation
2. ACTION TAKEN
2.1. Wait for the result of the ocular 2.1 Conduct ocular None 3 Days Jose L. Embog
inspection/investigation. inspection/investigation (HHRA)
- Make an investigation report and
submit it to the supervisor
617
FEES TO PROCESSING
BE PAID TIME
2.2 Receive a letter of invitation for a 2.2 Send an invitation to both parties for None 1 Day Erwin T. Manlapat
dialogue. Wait for the date and time dialogue. (Admin Asst. IV)
of availability of both parties Wait for the date and time of or
availability of both parties Ronita C. Magtajas
(Admin. Aide II)
2.3 Attend dialogue with the second 2.3 Conduct of dialogue between the None 4 Hours Dr. Rodrigo M. Dantay, Jr.
party and the Officer-In-Charge of two (2) parties with the Officer-In- (Officer-In-Charge)
HARO Charge of HARO and Legal Officer
of the City Legal Department And
Signed the Settlement Agreement
Conduct of written agreement Legal Officer
between two (2) parties (City Legal Department)
4 Days,
TOTAL NONE 4 Hours and
18 Minutes
5 Provision of Relocation and Resettlement Services

Technical and legal assistance is given to an individual who seeks assistance regarding disputes between landowners and illegal settler/s on specific
land, between Homeowner’s Association and landowner/s, or between landowner/s and suspected Professional Squatters and Squatting Syndicates .
WHO MAY AVAIL: Qualified families who were affected by Local or National Projects

1. Valid ID of the Head of the Family Any Government-issued ID
2. Entry Pass NHA
618

1. INITIAL HEALTH TEST
1.1 Antigen Testing 1.1 Conduct Antigen tests on affected None 30 Minutes Nurse 2
families (City Health
Department)
2. PROCESS
2.1 Receive the Entry Pass 2.1 Sign and release Entry Pass to the None 5 Minutes Local Inter-Agency
families Committee
2.2. Receive grocery package and 2.2 Give grocery packages and financial None 2 Minutes Social Worker Officer I
financial assistance and affix assistance to the family (CCSWD)
signature at the receiving copy.
2.3 Transfer personal belongings to the 2.3 Transportation of personal None 1 Hour Jose L. Embog
trucks provided by NHA belongings to the resettlement site (HHRA)
Or
Ronita C. Magtajas
(Admin. Aide II)
2.4. Secure the family members to the 2.4 Transportation of the family to the None 1 Hour National Housing
vehicle provided by the NHA. resettlement site. Authority
2.5 Submission of Entry Pass to the 2.5 Release of the unit key. None 10 Minutes National Housing
receiving NHA. Authority
2 Hours and
TOTAL NONE
47 Minutes
619
6 Provision of Financial Assistance to Families Affected by Demolition

Technical and legal assistance is given to an individual who seeks assistance regarding disputes between landowners and illegal settler/s on specific land,
between Homeowner’s Association and landowner/s, or between landowner/s and suspected Professional Squatters and Squatting Syndicates.

WHO MAY AVAIL: Those who were affected by Court Order, with Eviction / Demolition Order

1. Census Record Housing and Resettlement Office (HARO)
2. Barangay Certification Barangay
3. One (1) valid ID of the Head of the Family Any Government Issuing Agency
4. Eviction / Demolition Order
FEES TO PROCESSING
BE PAID TIME
1. PROCESS
1.1 Secure required documents 1.1 Give the list of requirements None 3 Minutes Ma. Relizah C. Cruz
(PEO II)
1.2 Submit required documents to 1.2 Receive and review required None 5 Minutes Ma. Relizah C. Cruz
HARO documents (PEO II)
1.3. Wait for the preparation and 1.3 Preparation of payroll None 1 Day Anderwin V. Villarosa
processing of payroll (Admin Asst. III)
And
Ma. Relizah C. Cruz
(PEO II)
1.4 Receiving of Financial Assistance 1.4 Releasing of Financial Assistance None 5 Minutes Ma. Relizah C. Cruz
to affected families (PEO II)
620
FEES TO PROCESSING
BE PAID TIME
With Barangay Official
1 Day,
TOTAL NONE
13 Minutes
7 Provision of Assistance for Community Mortgage Program (CMP) Application

Community Mortgage Program (CMP) is a mortgage financing program of National Home Mortgage Finance Corporation (NHMFC) that assists legally
organized associations of underprivileged and homeless citizens to purchase and develop a tract of land under the concept of community ownership, whose
objective is to assists residents living on blighted or depressed areas to own the lots they occupy or to where they choose to relocate, providing them the
security of tenure and eventually improve their neighborhood and homes to extent of their affordability.
OFFICE OR DIVISION: Coordinating and Monitoring Division

WHO MAY AVAIL: NGO/PO/CSO as CMP Mobilizers

A. FOR CMP MOBILIZER (CMP-M)
1. Mobilizer Information Sheet Housing and Resettlement Office (HARO)
2. Certified True Copy of SEC/CDA Certificate of Registration, Articles of Department of Human Settlements and Urban Development (DHSUD) –
Incorporation and By-Laws; Housing and Land Use Regulatory Board (HLURB)
3. Latest SEC Certified True Copy of General Information Sheet (GIS); DHSUD - HLURB
4. Organizational structure (including the functional chard of officers and Homeowner’s Association (HOA)
staff);
5. Bio-data of officers indicating past and present positions held in relation
to their involvement in community development and organizing work
and home financing activities;
621

6. Annual Audited Financial Statements (for last 2 years);
7. Endorsement letter or accreditation from the LGU where they seek to City Administrator’s Office - LGU
operate
8. List of resources needed to perform CMP-M functions (e.g. savings of Department of Human Settlements and Urban Development (DHSUD)-
the organization, office space, equipment); and Social Housing Finance Corporation (SHFC)
9. List of Projects with the following information: DHSUD-SHFC/ HARO
a. Community association name;
b. Number of member beneficiaries;
c. Authorized contact person and contact details;
d. Location;
e. Landowners and contact details;
f. Status of project/s; and
g. Project Officer.
B. FOR PARTNER LGU:
An LGU must submit the following documentary requirements for a
partnership with SHFC:
1. Memorandum of Understanding with the LGU together with a HARO
Sanggunian Resolution authorizing the Head of the LGU to enter into an
agreement with SFHC;
2. Designated unit of department and list of officers and staff that will
handle community organizing and development, and loan
documentation for the projects;
3. Informal Settler Families population and data per barangay or city; and
4. List of potential CMP projects with the following information:
a. Community association name;
b. Number of member beneficiaries;
c. Authorized contact person and contact details;
d. Location;
e. Landowner and contact details;
f. Status of project/s; and
622

g. Project Officer.
In addition to the above-cited documentary requirements, the LGU applicant
shall Page 3 of 13 commit to support the project including but not limited to
the following:
1. Streamlined or expedited turn-around time for the documentary
requirements issued by the LGU for socialized housing projects;
2. LGU assistance or support in the site development or improvement of
community facilities; and
3. LGU orientation on climate change, hazards, and disaster risk
reduction.
C. TECHNICAL SERVICES DEPARTMENT
Lot Plan with Technical Descriptions of the processed CMP site, duly
signed by a licensed Geodetic Engineer.
1. Vicinity Map Non-government Agency
2. Schematic Subdivision Plan Non-government Agency
3. Topographic Map Non-government Agency
4. Certificate of Hazards coming from Disaster Risk Reduction and CCDRRMD
Management Office (DRRMO)
5. Title/s Registry of Deeds
Certified Copies
- Present Title
- 1st Back Copy of the Present Title
- 2nd Back Title
6. Latest Tax Declaration showing Residential Classification City Assessor’s Department
7. Zoning Certification City Zoning Administration Office
FEES TO PROCESSING
BE PAID TIME
1. HOA REGISTRATION
623
FEES TO PROCESSING
BE PAID TIME
1.1 Secure lists required documents for 1.1 Give the list of requirements and None 5 Minutes Roderick D. Castillo
a. DHSUD-HLURB Registration instructions to clients/applicants (PDO III)
b. SHFC Accreditation Or
Madonna A. Vasayllaje
(PEO II)
or
Editha L. Tolentno
(PDO IV)
1.2 Submit the required documents: 1.2 Verification of registration through None Depending on DHSUD-HLURB
For HOA registration, file your the records. Receiving of the agency’s
application with supporting documents/Annual Reportorial concern
documents at a local DHSUD-HLURD Requirements
Records Section
https://hlurb.gov.ph/wp-
content/uploads/HOA/HOA_PROCED
URES_OF_SERVICES.pdf
1.3 Pay registration fees and cash or 1.3 Encoding of submitted documents/ Articles of Depending on DHSUD-HLURB
surety bond annual reportorial requirements Incorporation the agency’s
+ UPLRF: concern
600 + 10 =
Php 610
By-laws +
UPLRF:
600 + 10 =
Php 610
Total:
Php
1,220.00
Php
1,580.00
624
FEES TO PROCESSING
BE PAID TIME
1.4 Wait for the processing of submitted 1.4 Reviews and evaluates the DHSUD-HLURB
documents submitted documents
1.5 Claim the HLURB certificate and ID 1.5 Releases the client’s copy of the DHSUD-HLURB
registration documents
1.6 Wait for the processing of submitted 1.6 Reviews and evaluates the DHSUD-HLURB
documents submitted documents
Note: If approved, records the
homeowner’s association in the
registry book and prepare the
corporate folder and the Certificate
1.7 Claim your HLURB Certificate and ID 1.7 Releases the client’s copy of the DHSUD-HLURB
registration documents
2. APPLICATION FOR CERTIFICATE OF ACCREDITATION
2.1. Proceed to LGU Sangguniang 2.1 Receives complete documents from None 5 Minutes Secretary
Panglungsod and submit all DHSUD-HLURB Sangguniang Panlungsod
documents from DHSUD-HLURB Committee on Non-
government Organizations
and People’s Organization
2.2 Wait for the release if the Certificate 2.2 Reviews and prepares the certificate None 15 Days City Administrator’s Office
from the City Administrator’s Office
2.3 Receives the Certificate of 2.3 Release the Certificate of None 5 Minutes City Administrator’s Office
Accreditation from the City Accreditation
Administrator’s Office
3. CMP ACCREDITATION
625
FEES TO PROCESSING
BE PAID TIME
3.1 File the application with supporting 3.1 Provide application form to the None Depending on DHSUD - SHFC
documents to DHSUD-SFHC client the agency’s
concern
3.2 Fill-up form PRDAPP-01 (2 copies) 3.2 Receives and checks documents None Depending on DHSUD - SHFC
and returns duplicate copies of form the agency’s
PRDAPP-01 to the applicant as concern
proof of receipt
3.3 The organization will attend Basic 3.3 Conduct training for the Depending Depending on DHSUD - SHFC
Training provided by SHFC organization on the the agency’s
agency’s concern
concern
3.4 Receives the Certificate of 3.4 PRD issues a Certificate of None Depending on DHSUD - SHFC
Accreditation from SHFC Accreditation and posts the same at the agency’s
SHFC website and Social Media concern
platform of SHFC
Note: The Certificate of Accreditation
shall be issued to applicant CMP-
Mobilizer upon approval of the Credit
Committee
15 Days &
TOTAL
30 Minutes
8 Provision of Assistance in the Cancellation of Restriction/s

The Cancellation of Restriction/s written at the back of the Transfer Certificate of Title is being requested by the Camarin 1 & 2 Lot Owners after they have
settled the full payment and need the document for any other legal purposes. The document afterward will be submitted to the Register of Deeds for
processing
WHO MAY AVAIL: Camarin 1 & 2 Project Lot Owners
626

Original and photocopy of the following documents (compiled in long folder):
1. Letter request duly signed by the awardees addressed to the Officer-In- Housing and Resettlement Office (HARO)
Charge, HARO
2. Latest tax Declaration City Assessment Department
3. Tax Clearance City Treasury Department – Land tax Division
4. Latest Receipt of Real Property Tax City Treasury Department – Land tax Division
5. Transfer Certificate of Title (Certified True Copy) Register of Deeds
6. One (1) Valid Government-issued ID Any Government Issuing ID
FOR REPRESENTATIVE
1. Special Power of Attorney Legal Office
2. One (1) Valid Identification Card of the applicant Any Government Issuing ID
3. One (1) Valid Identification Card of the representative Any Government Issuing ID
FEES TO PROCESSING
BE PAID TIME
1. SUBMISSION OF DOCUMENTS AND PAYMENT
1.1 Submit required 1.1 Receive and record None 5 Minutes Ronita C. Magtajas
documents to the folder with (Admin Aide II)
HARO complete requirements
1.2 Receive the Order 1.2 Issue Order of Payment 10 Minutes Ronita C. Magtajas
of Payment and and advise the client to (Admin Aide II)
proceed to City proceed to the City
Treasury Treasury Department And
Department: (CTD)
a. Legal Fees P 100.00 Collection Clerk
• Lease (CTD)
Contract
• Real
Estate
Mortgage
627
b. Cancellation
of
Registration / P 100.00
Conditions
• Residenti
al /
Social P 100.00
Lots
• Economi
c
Commer P 200.00
cial
c. Service Fees
for
preparation P 30.00
of Certified
Copy of
records
• First
Page
• Additiona
l Page
d. Service fees
for a protest
on awards P 5.00
and conflict
of claimants
e. Tenurial
Service Fees
f. For P 200.00
Cancellation
and 15% of the
restrictions/c fair market
onditions at value per
latest tax
628
the back of declaration

TCT but not less
than
P200.00
1.3 Provide Order of 1.3 Receive order of As stated 20 Minutes Collection Clerk
Payment to the payment and the above (CTD)
Collection Clerk. corresponding fee.
Receive Official Issue an Official
Receipt and have a Receipt and advise the
photocopy client to return to
HARO
1.4 Return to HARO 1.4 Receive the Photocopy None 5 Minutes Ronita C. Magtajas
and provide the of the Official Receipt (Admin Aide II)
Official Receipt and advise the client to
return after five (5)
working days.
1.5 Endorsed all the Ronita C. Magtajas
documents to the (Admin Aide II)
HHRO IV for review
2. REVIEW OF DOCUMENT
2.1 Review and evaluate None 5 Days Editha L. Tolentno
the submitted folder (PDO IV)
with requirements and
official receipt
2.2 Prepare the None 1 Day Ronita C. Magtajas
Cancellation of (Admin Aide II)
Restriction of
Document
2.3 Sign the Cancellation None 3 Minutes Editha L. Tolentno
of Restriction (PDO IV)
Document and
Endorse to Admin.
Aide
629
3. RELEASING OF DOCUMENT
3.1 Receive the 3.1 Receive the folder with None 2 Minutes Ronita C. Magtajas
Cancellation of the signed (Admin Aide II)
Restriction Cancellation
document Restriction and release
it to the client
(amount is
15% of the
assessed
value or
present 5 Days, and
TOTAL
zonal value 45 Minutes
or property
value –
whichever
is higher)
9 Provision of Assistance in Titling and Transfer of Rights (for Hereditary Succession & Direct Transfer)
The Camarin 1 & 2 Project is a lot awarded by the National Housing Authority turned over to the City Government of Caloocan b y the virtue of Deed of
Donation and Acceptance (DODA). The city then assumed all the responsibilities which include Lot Awarding and Titling of the Lot Awarded. The Project
was then awarded to the qualified beneficiaries and need to transfer the Title either from the deceased awardee to the surviving heirs or for some reason
the qualified beneficiaries decided to sell their Rights to a Third Party.

WHO MAY AVAIL: Camarin 1 & 2 Project Lot Owners

Original and photocopy of the following documents (compiled in long
folder):
630

1. Letter request for transfer addressed to the City Government Assist. Applicant / Housing and Resettlement Office (HARO)
Dept. Head or to the Officer-In-Charge, HARO with application form
accomplished and duly notarized.
2. Notice of Award HARO
3. Fully Payment of the Property Lot LGU - HARO
4. Publication of the above in a newspaper of general circulation once Publication /Newspaper
a week for three (3) consecutive weeks
5. Marriage Contract Philippine Statistics Authority (PSA) / City Registry Department (CRD)
6. Tax Declaration indicating the current value of the property City Assessment Department
7. Approved Subdivision Plan City Engineering Department
8. Technical Description Geodetic Engineer
9. One (1) Valid Government-issued ID Any Government Issuing ID
FOR THE HEREDITARY SUCCESSION
1. Extra Judicial Settlement executed between the heirs and the Registry of Deeds
deceased awardee
2. Birth Certificate of Surviving heirs of the deceased (PSA or Certified PSA / CRD
True Copy)
3. Death Certificate of the deceased awardee (PSA Copy) PSA
FOR REPRESENTATIVE
1. Special Power of Attorney (Original Copy) if the Awardee is Legal Office
represented by Attorney-In-fact
2. One (1) Valid Identification Card of the applicant Any Government Issuing ID
3. One (1) Valid Identification Card of the representative Any Government Issuing ID
PAID TIME
1. SUBMISSION OF DOCUMENT/S AND PAYMENT
1.1 Submit required documents 1.1 Receive and record submitted None 3 Minutes Ronita C. Magtajas
required documents. (Admin Aide II)
1.2 Receive the Order of Payment and 1.2 Issue an Order of Payment and P 100.00 3 Minutes Ronita C. Magtajas
proceed to City Treasury advise the client to proceed to the P 200.00 (Admin Aide II)
Department City Treasury Department (CTD)
631
PAID TIME
- Pay Technical Service fees: 15% of the
a. Residential / Social Lots appraised
b. Economic / Commercial Lots value, the
Conditions consideration
- Assumption of Mortgage for of the transfer
Mortgage Loans: of fair market
value per tax
declaration
which is higher
but not less
than P200.00
1.3 Provide Order of Payment to the 1.3 Receive order of payment and the As stated 5 Minutes Collection Clerk
Collection Clerk. Receive an corresponding fee. Issue an Official above (CTD)
Official Receipt and have a Receipt and advise the client to
photocopy and return to HARO return to HARO
1.4 Provide the Photocopy of the 1.4 Receive the Photocopy of the None 3 Minutes Ronita C. Magtajas
Official Receipt to the Admin. Aide I. Official Receipt and advise the (Admin Aide II)
client will advise for a schedule of
the Ceremonial Awarding of Deed
of Sale. Endorsed documents to
CGADH for review
2. DOCUMENT REVIEW AND PROCESS
2.1 Wait for the review of documents 2.1 Evaluate and prepare a Deed of None 3 Days Roderick D. Castillo
and advice for the schedule of Sale. (PDO III)
awarding Or
Editha L. Tolentino
(PDO IV)
2.2 Endorse documents to the Awards None 3 Minutes Anderwin V. Villarosa
and Arbitration Committee (AAC) (Admin. Asst. III)
for review and approval
2.2 Receive, review the documents, None 10 Days Awards And Arbitration
and initial on the Deed of Sale. Committee
632
PAID TIME
Forward the initialed Deed of Sale
to HARO
2.3 Endorse Deed of Sale to the City None 3 Minutes Anderwin V. Villarosa
Mayor’s Office for signature. (Admin. Asst. III)
2.4 Receive the Deed of Sale and sign None 3 Days City Mayor
and then forward to HARO City Mayor’s Office
3. AWARDING
3.1 Receive the invitation letter or 3.1 Give the invitation letter of Notice of None 5 Minutes Ronita C. Magtajas
notice of Awarding Ceremony. Award to the beneficiary (Admin Aide II)
3.2 Attend the Awarding Ceremony. 3.2 Award the Deed of Sale to the None 1 Hour City Mayor
Client And
Dr. Rodrigo M. Dantay, Jr.
(Officer-In-Charge)
Residential
P 100.00
Commercial P
200.00
15% of the
appraised
value, the
16 Days,
consideration
TOTAL 1 Hour and
of the
25 Minutes
transfer of
fair market
value per tax
declaration
which is
higher but
not less than
P200.00
633

How to send feedback • Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box
information:
− Client’s name
How feedback is processed • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human Resource
Management and Development Office (HRMDO) personnel. All feedback is forwarded to the concerned office/
department/ personnel.
• Feedback requiring answers are forwarded to the office/ department and required to answer within three days
upon receipt of the feedback. The official response is then relayed to the client.
Action Officer for appropriate action. The response is then sent to the client through phone or formal letter.
How to file a complaint • Write the complaint on the Feedback Form available in the office and drop it in the designated Comment and
− Client’s name
− Incident
− Evidence
How complaints are processed • The complaints written on the Feedback Form are collected weekly by the HRMDO personnel. All complaints are
forwarded to the concerned office/ department or personnel for explanation to be submitted within three days upon
appropriate action. A response will be sent to the complainant through a formal letter.
634

− 5336-5687 / 8288-8811 local 2260
• Email Address:
− haro@caloocancity.gov.ph
• Office Address:
- Housing And Resettlement Office
635
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE
636
1 Job application for walk-in applicants (walk-in)

Receiving employment applications from walk-in applicants
OFFICE OR DIVISION Human Resource Management and Development Office

WHO MAY AVAIL All
1. CS Form 212 (Personal Data Sheet)/ Resume/ Bio Data with
CSC Website
ID Picture

1.
SUBMISSION
0
1. Submission of application with 1. Receive, log and forward the None 10 minutes Administrative Aide II
1 PDS/ Resume/ Bio Data 1 application to the assigned Metro Aide I
recruitment specialist
1. Await for update on the status of 1. Evaluate applicant’s qualifications for None 1 day HRMO IV
2 application 2 the position applied for and inform Admin Assistant IV
the applicant on the status of (Bookbinder IV)
application Admin Aide I
1 day and 10
TOTAL None
minutes
637
2 Certification of Employment and Compensation/ Service Record

Issuance of Certification of Employment and Compensation/Service Record
OFFICE OR DIVISION Human Resource Management and Development Office Records Division
TYPE OF TRANSACTION
Government
WHO MAY AVAIL All Active and Inactive Employees
Authorization (for representatives) Applicant
Identification Card of Employee Applicant
Identification Card of representative (if applicable) Representative
1.1 − Fill-up Request Slip and submit 1.1 Receive request and route to P20.00 for 5 minutes Officer of the Day
to the Officer of the Day Checker/ Encoder inactive
employees
and Job Admin. Asst. I
1.2 Retrieval of Service Card Order 15 minutes (Bookbinder III)
Workers
1.3 Encoding, printing and affixing initial 10 minutes Admin. Asst. I
(Bookbinder III)
1.4 Affixing signature 15 minutes OIC - HRMDO

2.1 Claiming of Certification of 2.1 Releasing of Certification of None 1 day Officer of the Day
Employment and Compensation/ Employment and Compensation/
Service Record Service Record
1 day, 45
TOTAL None
minutes
638
3 Certification of Leave Credits / Certification of Leave Without Pay

Issuance of Certification of Leave Credits/Certification of Leave Without Pay
OFFICE OR DIVISION Human Resource Management and Development Office Personnel Welfare Division
WHO MAY AVAIL All Active and Inactive Employees
Authorization (for representatives) Applicant
Identification Card of Employee Applicant
Identification Card of representative (if applicable) Representative
1.1 Fill-up Request Slip and submit to 1.1 Receive request and route to Leave None 5 minutes Officer of the Day
the Officer of the Day Administration Division Metro Aide I
HRMO IV
1.2 Retrieval/ verification of leave credits, 4 hours HRMO I
encoding and printing Sr. Admin. Asst. II (CO
IV)
Sr. Admin. Asst. II (CO
IV)
HRM Assistant
Admin. Asst. I
(Bookbinder III)
1.3 Affixing initial of Chief Leave 5 minutes
Specialist and signature of City
Personnel Officer HRMO IV
OIC - HRMDO
639

2.1 Claiming of Certification of Leave 2.1 Releasing of Certification of Leave None 1 day Officer of the Day
Credits/ Leave Without Pay Credits/ Leave Without Pay Metro Aide I
1 day,
TOTAL 4 hours 10
minutes
4 Monetization of Leave Credits

Processing of Request for the Monetization of Leave Credits
WHO MAY AVAIL All Employees
Written request for the monetization of leave credits duly Applicant
approved by the City Administrator
1.1 Submission of request for 1.1 Receiving, evaluation, control and None 4 hours HRMO IV
monetization of leave credits preparation of leave application HRMO I
IV)
IV)
1.2 Affixing initial of Chief Leave 1 hour HRM Assistant
Specialist and signature of City Admin. Asst. I
Personnel Officer (Bookbinder III)
HRMO IV
1.3 1 day OIC - HRMDO
640

Routing of application to the Office of
the City Administrator for signature
2.1 Claiming of leave application 2.1 Releasing of accomplished leave None 1 day HRMO IV
application
2 days,
TOTAL
5 hours
5 GSIS AND PAG-IBIG RETIREMENT CLAIMS

Processing of Applications for GSIS and Pag-Ibig Retirement Claims
OFFICE OR DIVISION Human Resource Management and Development Office Records Division
Service Record HRMDO
Certificate of Leave Without Pay HRMDO
Notice of Step Increment/Salary Adjustment HRMDO
Ombudsman Clearance Office of the Ombudsman
CS Form No. 7 (Clearance Form) Office of Assignment
Certificate of Last Day of Actual Service Office of Assignment
Veterans Bank Clearance Veterans Bank
DBP Clearance DBP
Affidavit of no Civil/Criminal Case City Legal Department
Exit SALN Applicant
641

1.0 SUBMISSION
1.1 Submission of application for 1.1 Receiving, verification of claimant’s None 1 hour HRMO III
retirement with complete records and affixing initials of HR Specialist Assigned
requirements assigned HRMDO personnel
OIC - HRMDO
1.2 1 hour
Affixing the signature of the City
Personnel Officer
2.1 Claiming of application form with 2.1 Releasing of duly accomplished None 1 day HRMO III
complete requirements application form
1 day,
TOTAL
2 hours
6 Terminal Leave Application

Processing of Application for Terminal Leave
OFFICE OR DIVISION Human Resource Management and Development Office Personnel Welfare Division/Records Division
Service Record HRMDO
Certificate of Leave Without Pay HRMDO
Notice of Step Increment/Salary Adjustment HRMDO
Ombudsman Clearance Office of the Ombudsman
CS Form No. 7 (Clearance Form) Office of Assignment
Certificate of Last Day of Actual Service Office of Assignment
Veterans Bank Clearance Veterans Bank
642

DBP Clearance DBP
Affidavit of no Civil/Criminal Case City Legal Department
Exit SALN Applicant
1.0 SUBMISSION
1.1 Submission of complete required 1.1 Routing of submitted documents to None 5 minutes HRMO III
documents the Personnel Welfare Division HR Specialist Assigned
HRMO IV
1.2 Preparation of application for terminal 1 day HRMO I
leave and affixing initials and Sr. Admin. Asst. II (CO
signature IV)
IV)
HRM Assistant
Admin. Asst. I
1.3 5 minutes (Bookbinder III)
Routing to the Office of the City
Administrator for signature Sr. Admin. Asst. II (CO
IV)
2.1 Claiming of application for Terminal 2.1 Release of duly accomplished None 1 day Sr. Admin. Asst. II (CO
Leave with complete requirements application for Terminal Leave IV)
2 days,
TOTAL
10 minutes
643
7 Vacation/ Sick Leave Application

Processing of Application for Vacation/Sick Leave
Accomplished Leave Application duly endorsed and signed by Office of Assignment
recommending official or head of department/office
Medical Certificate for Sick Leave more than 5 days City Health Department
CS Form No. 7 (Clearance Form) for vacation leave in excess Office of Assignment
of thirty calendar days
Travel Authority, CS Form No. 7 (Clearance Form) for travel Office Of the City Mayor, Office of Assignment
abroad
1.0 SUBMISSION
1.1 Submission of Sick Leave/Vacation 1.1 Controlling of Leave application None 1 hour HRMO IV
Leave Application with complete HRMO I
requirements Sr. Admin. Asst. II (CO
1.2 Affixing of signature and approval of 1 hour IV)
Chief of Leave Division (for up to 10 Sr. Admin. Asst. II (CO
days applied leave) IV)
1.3 HRM Assistant
Affixing signature of City Personnel 1 hour Admin. Asst. I
Officer (for more than 10 days to 30 (Bookbinder III)
days applied leave HRMO IV
OIC - HRMDO
644

2.1 Claiming of leave application with 2.1 Release of approved leave application None 1 day HRMO IV
complete requirements to employee concerned or designated HRMO I
liaison officer Sr. Admin. Asst. II (CO
IV)
IV)
HRM Assistant
Admin. Asst. I
(Bookbinder III)
1 day, 3
TOTAL
hours
8 GSIS LOAN APPLICATION

Processing of GSIS Loan Applications
Slip/Certification from the payroll clerk of the department stating Administrative Division of employee’s mother unit
that employee’s take-home pay is at least P 5,000.00
1.0 APPLICATION
1.1 Application through the Kiosk and 1.1 Evaluation and online submission of None 1 day Sr. Admin. Asst. II (CO
filling-up of approval slip and approval IV)
authority to deduct
TOTAL 1 day
645
9 DBP/VETERANS BANK/PAG-IBIG LOANS

Processing of Application for DBP, Veterans Bank and Pag-Ibig Loans
Duly accomplished application forms DBP, Veterans Bank, Pag-IBIG
Certification of Leave Credits (for Veterans Bank Loan) HRMDO
Certified True Copy of payroll for the preceding month (for Pag- City Accounting Department
IBIG Loan)
2 valid IDs (for Pag-IBIG Loan) Applicant
1.
SUBMISSION
0
1. Submission of application with 1. Receiving and routing to concerned None 5 minutes Administrative Aide II
1 complete attachments 1 HRMDO personnel Metro Aide I
HRMO IV
Evaluation, affixing initial of 4 hours OIC - HRMDO
1. concerned HRMDO personnel and
2 City Personnel Officer
2.
DOCUMENT RELEASE
0
2. Claiming of application forms with 2. Release of application forms None 4 hours Administrative Aide II
1 complete attachments 1
1 day,
TOTAL
5 minutes
646
10 On-The-Job Training / Immersion

Entertaining applications for On-the-Job Training/Immersion
OFFICE OR DIVISION Human Resource Management and Development Office Training Division
TYPE OF TRANSACTION G2C
WHO MAY AVAIL Students / School Coordinators
School Endorsement School
Resume/Bio Data of students Student
1.0 SUBMISSION
1.1 Submission of school endorsement 1.1 Receiving, evaluation, assessment None 30 minutes HRMO IV
and resume/bio data of students and interview on the details of the Admin. Officer II (AO I)
OJT/ Immersion program
HRMO IV
1.2 1 day Admin. Officer II (AO I)
Orientation and deployment of
students and issuance of their HRMO IV
respective endorsements to offices of Admin. Officer II (AO I)
1.3 assignment 1 day
Issuance of certificate of acceptance

to the school
2 days,
TOTAL
30 minutes
647
11 Certificate of Completion for On-The-Job Training / Immersion

Processing of Certificates of Completion for On-the-Job Training/Immersion
TYPE OF TRANSACTION G2C
WHO MAY AVAIL Students / School Coordinators
Provisional Certificate of Completion Office of assignment
1.0 SUBMISSION
1.1 Submission of Provisional 1.1 Receiving and administering exit None 30 minutes HRMO IV
Certificate of Completion from interview Admin. Officer II (AO I)
office of assignment
HRMO IV
1.2 30 minutes Admin. Officer II (AO I)
Preparation, printing and affixing initial
and signature on Certificate of
Completion
2.1 Claiming of Certificate of 2.1 Releasing of Certificate of Completion None 5 minutes Admin. Officer II (AO I)
Completion
1 hour,
TOTAL
5 minutes
12 Authority to Attend Trainings

Processing of Applications for Authority to Attend Trainings
TYPE OF TRANSACTION G2G
WHO MAY AVAIL City Government Employees
648

Detailed Request for Authority to Attend Office of Assignment
Training Invitation with Program Itinerary Training Service Provider
1.0 SUBMISSION
1.1 Submission of Request for 1.1 Receiving and Routing to HR Training None 5 minutes Administrative Aide II
Authority to Attend Training with Head Metro Aide I
complete requirements
1.2 Assessment/ evaluation and HRMO IV
preparation authority to attend 30 minutes Admin. Officer II (AO I)
1.3 Affixing Initial and Signature on OIC – HRMDO

Authority to Attend Training (for
employees up to SG-23) 1 hour OIC - HRMDO
1.4 Affixing Initial and routing to the Office

of the City Administrator for signature 1 day
(for employees SG-24 above)
2.1 Claiming of Authority to Attend 2.1 Releasing of Authority to Attend None 5 minutes Administrative Aide II
Training Training
1 day 1 hour,
TOTAL
40 minutes
13 Other Personnel Matters

Attending to queries on other personnel matters
TYPE OF TRANSACTION G2C - Government to Citizen
WHO MAY AVAIL All
649

None
1.0 INQUIRY
1.1 Approach the Officer of the Day 1.1 Referral to the HRMDO personnel None 5 minutes Administrative Aide II
and request for a discussion/ concerned
consultation HRMO IV
● Appointments HRMO IV
● Leave Administration HRMO IV
● Training HRMO III
● Records HRMO III
● Payroll HRMO IV
● Pag-IBIG / Philhealth Sr. Admin. Asst. II (CO

IV)
● GSIS / Ombudsman HRMO IV

HRMO III
● Grievance / Complaints Admin. Asst. I
(Bookbinder III)
TOTAL 5 minutes
650

How to send feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion Box
information:
− Client’s name
processed Resource Management and Development Office (HRMDO) personnel. All feedback is forwarded to concerned
− Client’s name
− Incident
− Evidence
651

− (02)5318-8499 / 8288-8811 local 2239
● Email Address:
− hrmd@caloocancity.gov.ph / lorilie_delcarmen@yahoo.com
− CALOOCAN CITY HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE
● Office Address:
− Human Resource Management and Development Office
2nd Floor Caloocan City Hall, 8th Street, 8th Avenue, East Grace Park, Caloocan City 1403
652
INFORMATION TECHNOLOGY DEVELOPMENT OFFICE
653
1 Verification of Lost Professional Tax Receipt

Professional Tax is required to be paid annually and to check latest payment, client PTR is required to be verified for correct
computation of fees
Office or Division Information Technology Development Office (ITDO)

Who may avail All
1. Professional Regulation Commission (PRC) ID Client
2. Any valid identification card Client/ Any government agency issuing identification card
3. Request Slip ITDO
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish request 1.1 Provide request slip to client. None 5 minutes Administrative Aide I
slip. or
1.2 Receive and check Officer of the Day
1.2 Submit request slip and PRC ID accomplished request slip and ITDO
or any valid identification card client’s ID.
1.3 Endorse to Senior

Administrative Assistant II or
Administrative Assistant I, II, III.
2.1 Wait for the verification of 2.1 Validate record of PTR thru the None 10 minutes Administrative Assistant I or
records. Miscellaneous System / Senior Administrative Assistant II
Treasury Operations and
654
FEES TO PROCESSING
BE PAID TIME
Income Monitoring System ITDO
(TOIMS).
2.2 Record the Official Receipt (OR)

number and other details of the
client’s PTR in the verification
slip.
2.3 Endorse to Administrative Aide I

or Officer of the day.
3.0 VERIFICATION SLIP RELEASE
3.1 Receive verification slip and 3.1 Release Verification slip and None 2 minutes Administrative Aide I
identification card. return identification card to or
client. Officer of the Day
ITDO
3.2 Proceed to City Treasury
Department (CTD) for 3.2 Advise client to proceed to CTD
processing and payment of fees. for processing and payment.
(In the absence of PTR Record,

advise client to proceed to CTD
for PTR payment)
655
2 Verification of Transfer Tax Receipt

To be able to check if the details on the title are the same in the receipt before being processed at the City Assessment Department.
The Transfer Tax receipt is required to be verified if there are discrepancies especially for old receipt that could have been
altered/tampered

Who may avail All
Photocopy of Transfer Tax Receipt (1 copy) Client / City Treasury Department (CTD)
FEES TO PROCESSING
BE PAID TIME
slip. or
1.2 Receive accomplished request Officer of the Day
1.2 Submit request slip and CTC of slip and photocopy of transfer ITDO
transfer tax receipt. tax receipt.

2.1 Wait for the verification of 2.1 Verify Transfer Tax Receipt thru None 10 minutes Administrative Assistant I or
records. the Miscellaneous System / Senior Administrative Assistant
TOIMS.
II
2.2 Mark the transfer tax receipt
ITDO
with verified and sign.
656
FEES TO PROCESSING
BE PAID TIME

3.0 RELEASE OF VERIFIED TRANSFER TAX RECEIPT
3.1 Receive verified Transfer Tax 3.1 Release verified Transfer Tax None 2 minutes Administrative Aide I
Receipt. Receipt to client. or
Officer of the Day
ITDO
3.2 Proceed to the City Assessment 3.2 Advise clients to proceed to the
Department for processing of City Assessment Department for
Tax Declaration. processing of Tax Declaration.
(In absence of the Transfer Tax

Record, advise the client to
proceed to CTD for Transfer Tax
payment.
If the Transfer Tax Receipt is in

manual writing, advise client to
proceed to CTD for the certified
true copy of the receipt.)
657
3 Verification of Lost Transfer Tax Receipt

Transfer tax receipt is required in the annual processing of the tax declaration. In the instance that the transfer tax receipt it lost, the
ITDO can verify if record exist.

Who may avail All
3. Tax Declaration (1 copy) Client / City Assessment Department
4. Photocopy of Transfer Certificate Title (TCT) (1 copy) Client
FEES TO PROCESSING
BE PAID TIME
slip. or
1.2 Submit request slip and slip and photocopy of transfer ITDO
complete requirements. tax receipt.


2.1 Wait for the verification of 2.1 Verify Transfer Tax Receipt thru None 10 minutes Administrative Assistant I, II, III
records. the Miscellaneous System / or
TOIMS.
658
FEES TO PROCESSING
BE PAID TIME
Senior Administrative
2.2 Fill out verification slip. Assistant II
ITDO
2.0 VERIFICATION SLIP RELEASE
3.1 Release verification slip. tax 3.1 Release verification slip, tax None 2 minutes Administrative Aide VI
declaration and TCT. declaration and TCT to client. or
Officer of the Day
3.2 Advise client to proceed to CTD CPDD
3.2 Proceed to City Treasurer
Department (CTD) for the copy for the copy of Official Receipt.
of Official Receipt.
(In the absence of the official
Transfer Tax Receipt, advise
client that CTD will provide
certification for the said
transaction based on the verified
data found.)
4 Biometric Registration
Biometric Registration is required by the Human Resource Management and Development Office for Daily Time Record Monitoring

Type of Transaction G2G – Government to Government
Who may avail City Government Regular and Casual Employees
659

1. ID Form (for new employee) Human Resource Management and Development Office
FEES TO PROCESSING
BE PAID TIME
slip. or
1.2 Submit request slip and New slip and New Employment ID ITDO
Employment ID Form. Form.
1.3
Endorse to Senior
2.0 BIOMETRIC INFORMATION REGISTRATION
2.1 Register biometric information 2.1 Process biometric information None 15 minutes Administrative Assistant I, II, III
(fingerprints and/or facial). (fingerprints and/or facial) of the or
employee in the Biometric Senior Administrative Assistant
2.2 Learn how to use the biometric System. II
device.
or Information
2.2 Inform client on how the use of
Technology
the biometric device.
Office I, II
ITDO
660
5 Daily Time Record (DTR) Correction

If there are blanks in the DTR, the ITDO verifies the biometric system database if contested records exist or if there are errors that
occurred

1. Daily Time Record w/ initial of their office admin (1 copy) Client’s Office/ Department
FEES TO PROCESSING
BE PAID TIME
slip. or
1.2 Submit request slip and DTR. slip and DTR. ITDO
1.3
Endorse to Senior
2.0 CORRECTED DTR RELEASE
2.1 Verify missing information in the None 20 minutes Administrative Assistant I, II,
Biometric Information System. III
or
2.2 Write the verified recorded time Senior Administrative
in client’s DTR. Assistant II
ITDO
2.3
661
FEES TO PROCESSING
BE PAID TIME
Sign DTR on the fields with
corrected information.
2.4
Verifier will also stamp verified
and sign the DTR form
2.5
Endorse to Admin. Aide I or
Officer of the day
2.1 Receive corrected DTR. 2.6 Release the corrected DTR form None 2 minutes Administrative Aide I
to client. or
2.2 Proceed to the HRMDO for Officer of the Day
processing of corrected DTR. 2.7 Advise client to proceed to the ITDO
HRMDO for processing of
corrected DTR.
6 Company Identification Card Printing

Regular employees are issued a company identification card for official and legal use which is processed at the ITDO

1. For newly employed/ promoted: Appointment Letter (1 Human Resource Management and Development Office (HRMDO)
copy)
2. Reapplication: Order of Payment (1 copy) HRMDO, City Treasury Department (CTD)
662
FEES TO PROCESSING
BE PAID TIME
1.1 Secure and accomplish ID 1.1 Provide ID Form. None 5 minutes Administrative Aide I
Form. or
1.2 Receive accomplished ID Form Officer of the Day
1.2 Submit ID Form and complete and complete requirements. ITDO
requirements.
2.0 ID CARD PROCESSING
2.1 Participate in the picture taking 2.1 Take a photo of client for ID None 3 minutes Administrative Assistant I, II,
while holding the piece of board card. III
with the client's full name. or
2.2 Advise the client that the printed Senior Administrative
ID will be available in HRMDO Assistant II
within a week. ITDO
2.2 Proceed to HRMDO to receive 2.3 Process information in the I.D. None 1 day Administrative Assistant I, II,
ID card. system. III
or
2.4 Print ID card. Senior Administrative
Assistant II
2.5 Endorse I.D. card(s) with ITDO
transmittal letter to HRMDO.
1 day and 8
TOTAL None
minutes
663
7 Caloocan City Website Content Update

The Caloocan City website (www.caloocancity.gov.ph) content is being managed by the ITDO and as part of government transparency
and improved dissemination of information, constant update is encouraged.

Who may avail City Government Offices/ Departments
1. Formal request for website posting duly signed by the Requesting City Government Office / Department
head of office.
2. Softcopy of the content for posting Requesting City Government Office / Department
FEES TO PROCESSING
BE PAID TIME
1.1 Submit requirements thru email 1.1 Receive complete requirements. None 2 minutes Administrative Aide I
and/ or hardcopy. or
1.2 Endorse to Senior Officer of the Day
ITDO
2.0 WEBSITE POSTING
2.1 Review materials for software None 20 minutes Administrative Assistant I, II,
application. III
or
2.2 Endorse request letter to Senior Administrative
Officer-In-Charge (OIC) or Assistant II
Department Head. ITDO
2.3
664
FEES TO PROCESSING
BE PAID TIME
Report that material is fit for
software application to the OIC
or City Government Assistant
Department Head II (CGADH II).
2.4 Approve request for website None 5 minutes City Government Assistant
posting. Department Head II
ITDO
2.5 Upload content to website. None 1 hour Administrative Assistant I, II,
III
or
Senior Administrative
Assistant II
ITDO
2.1 Check uploaded requested 2.6 Inform requestor that content is None 2 minutes Administrative Aide I
content at uploaded. or
www.caloocancity.gov.ph Officer of the Day
ITDO
1 hour and 29
TOTAL None
minutes
8 Request for Technical Support

One of the services provided by the ITDO is provide technical support for software and hardware solution for the whole LGU. Including
IT related consultations, procurement and transfer of knowledge.

665

None None
FEES TO PROCESSING
BE PAID TIME
1.1 Through Telephone: 1.1 Receive request through None 5 minutes Administrative Aide I
Call ITDO thru loc. 2221 and telephone or Ticketing System. or
provide the following Officer of the Day
information: ITDO
(If received request through call,
● Concern Office encode request in the ticketing
● Concern person system at
● Concern I.T.
http://192.168.20.6/ticket/)
solution/equipment
● Operating System if CPU or
equipment is attached to
the CPU
● Other details specific to the
I.T. solution/equipment
Through Ticketing System:

Access ticketing system at
http://192.168.20.6/ticket/ and
fill-up the web form.
1.2 Await responding technical

support personnel.
666
FEES TO PROCESSING
BE PAID TIME
1.3 Monitor ticket queueing at 1.2 Accept ticket. None 30 minutes Administrative Assistant I, II, III
http://192.168.20.6/ticket/index.p or
hp 1.3 Assess the issue and propose a Senior Administrative Assistant
solution. II
or
Information Technology Office I,
II
ITDO
2.0 TECHNICAL ASSISTANCE
2.1 Be informed of the proposed 2.1 Inform the client of the None 1 day Administrative Assistant I, II,
solution. assessment and possible III
solution. or
2.2 Accept the proposed solution. Senior Administrative
2.2 Execute the proposed solution. Assistant II
(If the client declines or delays or
the implementation of proposed 2.3 Inform the client that the
Information Technology
solution, client will be required to concern has been resolved and
Office I, II
generate another request/ticket.) the ticket will be closed.
ITDO
(If the issue cannot be resolved
by ITDO or the client declines
the proposed solution, the client
will be advised to seek a second
opinion from the service center
or third-party provider, and the
ticket will be closed.)
1 day and 35
TOTAL None
minutes
667
9 Request for In-House Application System

One of the services provided by the ITDO is provide technical support for software and hardware solution for the whole LGU. Including
IT related consultations, procurement and transfer of knowledge.

1. Request Letter for the software application (Duly signed Requesting City Government Office / Department
by the head of office)
2. Related materials or reports Requesting City Government Office / Department
FEES TO PROCESSIN
BE PAID G TIME
1.1 Submit complete requirements 1.1 Received and endorse request None 1 day Administrative Assistant I, II, III
and provide contact information letter to Officer-In-Charge (OIC) or
of the Focal Personnel. or Department Head.
II
1.2 Review materials for the system.
or
1.3 Report that materials are fit for Information Technology Office I,
II
the system to the OIC or City
Government Assistant ITDO
Department Head II (CGADH II).
2.0 IN-HOUSE SOFTWARE APPLICATION SYSTEM DEVELOPMENT
2.1 Coordinate with the ITDO on the 2.1 Approve request for software None 7 days Senior Administrative Assistant
development of application. application. II
or
Computer Programmer I, II
668
FEES TO PROCESSIN
BE PAID G TIME
2.2 Review the manual system of ITDO
requesting office/ department.
2.3 Present the possible software

application system based on the
review of manual system.
2.4 Present the timeline to the None 2 months
requesting office/ department.
2.5 Coordinate the progress of

software application system
3.0 IN-HOUSE SOFTWARE APPLICATION SYSTEM INSTALLATION
3.1 Receive the developed software 3.1 Install and deploy the software None 1 day
application system. application system to client.
2 months
TOTAL None and 9 days
How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and
- Client’s name
- Complete Address
669
How feedback is processed ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
● Feedbacks requiring answers are forwarded to the office/ department and required to answer
● Feedback or queries sent through phone or formal letter are forwarded to the Office Head/
Officer- in-Charge/ Action Officer for appropriate action. Response is then sent to the client
through phone or formal letter.
● Complaints can also be filed through a formal letter. Make sure to provide the following
information:
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are processed ● The complaints written on the Feedback
Forms are collected weekly by the
HRMDO personnel. All complaints are
forwarded to concerned office/
department or personnel for explanation
to be submitted within three days upon
receipt of the complaint. The response is
then relayed to the complainant.
670
- 5336-5690
- 8288-8811 local 2221
● Email Address:
- itcaloocanlgu@gmail.com
● Office Address:
- Information Technology Development Office, 2nd Floor Caloocan City Hall, between 8th
and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action
671
INTERNAL AUDIT SERVICES
672
1 Preliminary Review of Project Proposals

Check and verify if budgetary requirements presented are in compliance with existing laws, rules and regulations.
OFFICE OR DIVISION: Internal Audit Services (IAS)
WHO MAY AVAIL: Local Chief Executive (LCE), City Administrator (CA)
1. Project Proposal Requesting Office/ Department of the City Government
2. Letter Request (LR) Requesting Office/ Department of the City Government
3. Other pertinent documents Requesting Office/ Department of the City Government
FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1. Endorse project proposal to 1.1 Receive and record project proposal. None 1 hour Officer-of-the-Day
IAS for preliminary review. IAS
2.1 Evaluate and assess submitted City Government

project proposal if in compliance with Assistant Department
prescribed rules and regulations. Head II
2.2 Forward reviewed project proposal or
with the priced LR to the Office of the Management and Audit
City Administrator. Analyst II
(If the project proposal shall be IAS
revised, advise concerned office/
department to revise proposal.)
2. Receive signed project 2.1 Conduct final review of project None 1 day City Administrator
proposal. proposal. City Administrator’s
(If the project proposal shall be Office
revised, refer documents to IAS for
the recommended revisions.)
2.2
673
Sign reviewed project proposal and

forward to LCE for approval.
None 1 day and 1
TOTAL
hour
2 Consultation and Advise

Recommend processes to benchmarking activities of various local government units.
Recommend corrective measures on offices/departments with operational deficiencies observed.
OFFICE OR DIVISION: Internal Audit Services (IAS)
WHO MAY AVAIL: National Government Agencies (NGAs), Local Government Units (LGUs), City Government offices/
departments
Request Letter Requesting Office/ Department
1.1 Send Request Letter for 1.1 Receive and process Request Letter. None 10 minutes City Government
consultation. 1.2 Check calendar and schedule Assistant Department
1.2 Receive schedule of consultation at the most available time Head II
consultation. for both parties. or
1.3 Notify client on the schedule of Management and Audit
consultation. Analyst II
IAS
2.1 Appear on the day of 2.1 Advise client to sign in the logbook. None 10 minutes Officer-of-the-Day
consultation. 2.2 Endorse to Office Head/ Management IAS
2.2 Sign in the logbook. and Audit Analyst II for consultation.
674
3. Receive necessary 3.1 Conduct consultation and provide None 3 hours City Government
documents as per necessary documents. Assistant Department
consultation conducted. 3.2 Record all actions taken. Head II
or
Management and Audit
Analyst II
IAS
None 3 hours and
TOTAL
20 minutes

- Client’s name
- Complete Address
How feedbacks are ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
or formal letter.
How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment
675
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
- 5310-0007
- 8288-8811 local 2261
- South Caloocan:
- North Caloocan:
● Email Address:
- internalaudit@caloocancity.gov.ph
● Office Address:
- Internal Audit Services, 7th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue,
676
LOCAL YOUTH DEVELOPMENT OFFICE
677
1 Registration of Youth Organizations and Youth-Serving Organizations

The Local Youth Development Office registers and verifies youth and youth-serving organizations in the City, subject to the revitalized Youth
Organizations’ Registration Program (YORP) guidelines
Office or Division: Office of the City Mayor – Local Youth Development Office (LYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Youth Organizations and Youth-Serving Organizations
1. Youth Organization Registration (YOR) Form LYDO
2. Directory of Officers and Advisers Requisitioner
3. List of Members in Good Standing Requisitioner
4. Copy of Constitution and By-Laws Requisitioner
5. Endorsement/Certification from Appropriate Authority

a. Community-Based Organizations a) Barangay
b. School-Based Organizations b) School
c. Faith-Based Organizations c) Church
d. Chapter of Multi-Level Organizations d) Head Organization of Requisitioner
e. Consortium Organizations e) Board Member of Organization
678
REQUIRED TIME
FEES FRAME
1. Submit accomplished YOR Form 1.1 Receive and evaluate 20 minutes Officer of the Day
with complete requirements. accomplished YOR Form and check LYDO
completeness of requirements. None
1.2 Record and endorse to the Local
Youth Development Officer
2.1 Assess and verify the validity of 15 minutes Local Youth Development
the application and attachments. Officer
2.2 Conduct client interview None LYDO
2.3 Advise client to wait for further
notification
2. Follow up on the status of the 3.1 Conduct further verification on all 2 days Local Youth Development
registration after 2 working days. information presented by the client Officer
3.2 Post assessment for approval of and
None
application Officer of the Day
(In case of denial, immediately inform LYDO
the client of the status of application)
4.1 Prepare and print Certificate of 10 minutes Officer of the Day

Registration and endorse to LYDO for None LYDO
signature
5.1 Receive and sign the Certificate of 10 minutes Local Youth Development
Registration Officer
5.2 Endorse to the City Administrator None LYDO
for recommending approval to the City
Mayor
679
REQUIRED TIME
FEES FRAME
6.1 Receive and sign Certificate of 20 minutes City Administrator

Registration CAO
None
6.2 Endorse to the City Mayor for
approval
7.1 Receive, sign and approve the 30 minutes City Mayor

Certificate of Registration
None
7.2 Endorse to the Local Youth
Development Office
3. Acknowledge receipt of Certificate 8.1 Receive and record approved 15 minutes Local Youth Development
of Registration. Certificate of Registration Officer
8.2 Inform client on the approval of LYDO
registration None
8.3 Release Certificate of Registration
and sign logbook for
acknowledgement
2 days 2
TOTAL None
hours
680
- Client’s name
- Complete Address
Feedback or queries sent through phone or formal letter are forwarded to the Office Head/ Officer-in-
formal letter.
- Client’s name
- Complete Address
- Incident
- Evidence
complainant.
681
- 8288-8811 local 2309
● Email Address:
- ccyouthdevelopmentoffice@gmail.com
● Office Address:
- Local Youth Development Office, 8th Floor Caloocan City Hall, between 8th and 9th Streets,
8th Avenue, East Grace Park, Caloocan City
682
OFFICE FOR SENIOR CITIZEN’S AFFAIRS
683
1 Issuance Of OSCA Identification Card And Purchase Booklet To Walk-In Or Sent Through E-Mail Request
The OSCA I.D and purchase booklet is issued to legitimate Filipino senior citizens of the city as per R.A 9994 for their discount benefits and
privileges for their basic needs and other commodities. Faster and efficient accommodation of requests to walk-in or through the department’s
email addresses.
OFFICE OR DIVISION Office for Senior Citizens Affairs (OSCA)
TYPE OF TRANSACTION G2C-Government to Citizen
WHO MAY AVAIL Senior Citizen of Caloocan City
CHECKLIST OF REQUIREMENTS TO WALK-IN WHERE TO SECURE
Principal
1. OSCA Application Form OSCA
2. latest 1x1 picture (2 pieces) Senior Citizen Applicant
3. Birth Certificate (1 photocopy) PSA, Local Civil Registrar,
-Baptismal (if Birth Certificate unavailable) (1 photocopy) Parish
-At least 1 Birth Certificate of Children (If necessary/no record of
Birth certificate & Baptismal) (1 photocopy)
4. Marriage Contract for Female (1 photocopy) PSA, Local Civil Registrar
5. At least two (2) valid I.D. issued by the government with Any government agency issuing valid Identification Card
Caloocan address (1 original & 1 photocopy)
6. Certificate of Dual Citizenship or Oath of Allegiance (for dual Bureau of Immigration
Filipino citizen)
Representative
1. Authorization letter (original) Person being represented
2. All required documents of the principal Person being represented
3. Valid government issued Identification Card of the Any government agency issuing valid Identification Card
representative (1 original and 1 photocopy)
4. Whole body picture (3R) of senior citizen together with the Person being represented
representative holding latest newspaper/calendar (1 original)
CHECKLIST OF REQUIREMENTS THROUGH E-MAIL WHERE TO SECURE
684
1. E-mail request signed by the requesting authority or Client

individual
2. E-mail OSCA Application Form (scanned copy) OSCA sent via email
3. E-mail latest 1x1 picture (scanned copy) Senior Citizen Applicant
4. E-mail Birth Certificate ((scanned copy)) PSA, Local Civil Registrar,
-Baptismal (if Birth Certificate unavailable) (scanned copy)) Parish
-At least 1 Birth Certificate of Children (If necessary/no
record of Birth certificate & Baptismal) (scanned copy)
5. E-mail Marriage Contract for Female (scanned copy) PSA, Local Civil Registrar
6. E-mail at least two (2) valid I.D. issued by the government Any government agency issuing valid Identification Card
with Caloocan address (scanned copy)
Representative
1. E-mail authorization letter (scanned copy) Person being represented
2. E-mail all required documents of the principal (scanned copy) Person being represented
3. E-mail valid government issued Identification Card of the Any government agency issuing valid Identification Card
representative (scanned copy)
4. E-mail whole body picture (3R) of senior citizen together with Person being represented
the representative holding latest newspaper or calendar (scanned
copy)
PAID TIME
1.0 DOCUMENTS SUBMISSION
WALK-IN
1.1 Submit duly accomplished OSCA 1.1 - Receive the required None 10 minutes North Area
application form signed by the documents and check the Social Welfare Officer II/
barangay Captain with complete 1.2 completeness. Administrative Aide III
- Record at the log book for (Detailed)/
required documents to the receiving
1.3 receiving Administrative Aide I
area for initial assessment. (Detailed)/
- Advised client to wait while Officer of the Day
processing the requests
685
PERSON RESPONSIBLE
PAID
E-MAIL
1.1 Send request for duly accomplished 1.1 - Receive request from the client None 15 minutes South Area
OSCA application form signed by the through e-mail (yahoo/ gmail) Social Welfare Assistant/
barangay Captain with complete and check the completeness of Administrative Aide II/
1.2 the documents. Metro Aide I (Detailed)/
required documents through the
Officer of the Day
following e-mail addresses: - Record at the log book for
oscasouthcaloocan@gmail.com / receiving.
oscanorthcaloocancity@gmail.com
2.0 ASSESSMENT/VERIFICATION
WALK-IN/ E-MAIL
2.1 Final assessment and verification. 2.1 - Assessment and Processing of None 10 minutes North Area
the request. (walk-in) Social Welfare Officer IV/
2.2 - Encoding/ Verification in the Social Welfare Officer II/
Data bank. 15 minutes Social Welfare Officer I/
2.3 - Issuance of senior citizen I.D. (e-mail) Administrative Aide III
(Detailed)/
control number and recording in
2.4 the logbook. Administrative Aide I
(Detailed)/
- Typing of OSCA I.D. Officer of the Day
South Area
Social Welfare Officer II/
Social Welfare Officer I/
Social Welfare Officer I
(Detailed)/
Social Welfare Assistant/
Administrative Aide VI/
Metro Aide I (Detailed)/
Officer of the Day
3.0 OSCA I.D AND BOOKLET RELEASE
686
PERSON RESPONSIBLE
PAID
WALK-IN
3.1 Wait to be called for the release of 3.1 - Record at the log book for None 10 minutes North Area
OSCA I.D and Booklet. releasing Administrative Aide III
3.2 - Issuance of OSCA I.D and (Detailed)/
booklet to the client. Administrative Aide I
(Detailed)/
E-MAIL Officer of the Day
3.1 - Schedule date of release 3.1 - Schedule the issuance of None 15 minutes
3.2 - Acknowledge/ confirm receipt of OSCA I.D and booklet to the South Area
requested OSCA I.D and booklet 3.2 client for pick up at the office. Administrative Aide II/
through email. - Record at the log book for Metro Aide I (Detailed)/
releasing. Officer of the Day
Note: (Original documents must be
submitted for veracity during the
scheduled release of the requests)
None 30 minutes
(walk-in)
TOTAL
45 minutes
(e-mail)
2 Request For Replacement/ Change/ Lost OSCA Identification Card To Walk-In Or Sent Through E-Mail Request
Efficient accommodation of requests to walk-in and through the department’s email addresses for the following;
Replacement I.D - is issued to senior citizen who needs to replace the worn-out/damaged I.D.
Change I.D - a senior citizen who wishes to change his/her I.D from previous to present administration.
Loss I.D - misplace/lost I.D.
687

Principal
1. OSCA application form OSCA
2. Notarized affidavit of Loss (for loss/ worn-out OSCA I.D) City Legal Department or any private/public notary
(original)
3. latest 1x1 picture (2 pieces) Senior Citizen Applicant
4. Old OSCA I.D for replacement/ change (Original) Senior Citizen Applicant
5. At least two (2) valid I.D. issued by the government with Any government agency issuing valid Identification Card
Caloocan address (1 original & 1 photocopy)
Representative
1. Authorization letter Person being represented
2. All required requirements of the principal Person being represented
3. Government Issued Identification Card of the representative Any government agency issuing valid Identification Card
(1 original and 1 photocopy)
4. Whole body picture (3R) of senior citizen together with the Person being represented
representative holding latest newspaper or calendar.
(1 original)
Principal
individual
2. E-mail OSCA application form (scanned copy) OSCA
3. E-mail notarized affidavit of Loss (for loss/ worn-out OSCA City Legal Department or any private/public notary
I.D) (scanned copy)
4. E-mail latest 1x1 picture (scanned copy) PSA, Local Civil Registrar
Parish
5. E-mail Old OSCA I.D for replacement/ change (scanned PSA, Local Civil Registrar
copy)
6. E-mail at least two (2) valid I.D. issued by the government Any government agency issuing valid Identification Card
with Caloocan address (scanned copy)
Representative
688

2. E-mail all required requirements of the principal (scanned Person being represented
copy)
3. E-mail government Issued Identification Card of the Any government agency issuing valid Identification Card
4. E-mail whole body picture (3R) of senior citizen together with Person being represented
the representative holding latest newspaper or calendar. (scanned
copy)
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
1.1 Submit duly accomplished 1.1 - Receive the required documents None 5 minutes North Area
application and complete and check for completeness. Social Welfare Officer I/
requirements at the receiving for 1.2 - Record at the log book for receiving. Administrative Aide III
- Advised client to wait while (Detailed)/
initial assessment.
1.3 processing the requests. Administrative Aide I
(Detailed)/
1.1 Send request for duly 1.1 - Receive request from the client None 15 minutes
accomplished OSCA application through e-mail (Yahoo/ Gmail) South Area
form with complete requirements and check the completeness of the Social Welfare Assistant/
for initial assessment through the 1.2 documents. Administrative Aide I/
following e-mail addresses: - Record at the log book for receiving. Metro Aide I (Detailed)/
oscasouthcaloocan@gmail.com / Officer of the Day
2.0 VERIFICATION
WALK-IN/ E-MAIL
2.1 Verification at the Data base 2.1 - Start Processing of the None 2 minutes North Area
2.2 request (walk-in) Social Welfare Officer I/
- Verification at the Data banking. Administrative Aide III
2.3 - Typing of OSCA I.D 15 minutes (Detailed)/
(e-mail) Officer of the Day
689
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
South Area
Social Welfare Assistant/
Officer of the Day
3.0 OSCA I.D RELEASE
WALK-IN
replaced/ changed / loss OSCA releasing - Administrative Aide III
I.D 3.2 Issuance of OSCA I.D to the client (Detailed)/
Administrative Aide I
(Detailed)/
3.1 - Schedule date of release 3.1 - Schedule the issuance of OSCA I.D None 15 minutes
3.2 - Acknowledge/ confirm receipt of to the client for pick up at the office. South Area
requested OSCA I.D through email 3.2 - Record at the log book for Administrative Aide I/
releasing Metro Aide I (Detailed)/
Note: (Original documents must be Officer of the Day
None 10 minutes
(walk-in)
TOTAL
45 minutes
(e-mail)
3 Request for Replacement/ Lost Booklet to Walk-In and Through E-mail

Faster and efficient accommodation of request for replacement due to full/ worn-out/ damaged or lost booklet to walk-in and through the
department’s email addresses.
690

Principal
1. Affidavit of Loss for lost booklet (1 original) City Legal Department or any private/public
(For old booklet for replacement (surrender the original) notary/ Senior Citizen Applicant (for booklet
replacement)
2. OSCA I.D (original) Senior Citizen Applicant
Representative
1. All required requirements of the principal Person being represented
3. Government Issued Identification Card of the Any government agency issuing valid Identification Card
representative (original and 1 photocopy)
Principal
individual
2. E-mail affidavit of Loss for lost booklet (scanned copy) City Legal Department or any private/public
(For old booklet for replacement (surrender the original notary/ Senior Citizen Applicant (for booklet
during the pick-up of requests at the office) replacement)
3. E-mail OSCA I.D (scanned copy) Senior Citizen Applicant
Representative
1. E-mail all required requirements of the principal (scanned Person being represented
copy)
691
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
1.1 Submit required documents at the 1.1 Receive the required documents None 2 minutes North Area
receiving for initial assessment. and check for completeness. Social Welfare Officer I/
1.2 Advised client to wait while Administrative Aide III
processing the requests. (Detailed)/
E-MAIL Administrative Aide I

1.1 Send request of required 1.1 Receive request from the client None 15 minutes (Detailed)/
documents through the following e- through e-mail (Yahoo/ Gmail) Officer of the Day
mail addresses: and check the completeness of
oscasouthcaloocan@gmail.com / the documents. South Area
oscanorthcaloocancity@gmail.com Social Welfare Assistant/
Officer of the Day
WALK-IN/ E-MAIL
1.2 Verification at the Data base 1.2 - Start Processing of the None 3 minutes North Area
requests (walk-in) Social Welfare Officer I/
1.3 - Verification at the Data banking Administrative Aide III
15 minutes (Detailed)/
(e-mail) Officer of the Day
South Area
Officer of the Day
2.0 BOOKLET RELEASE
WALK-IN
replaced booklet. releasing Administrative Aide I
2.2 - Released booklet to the client. (Detailed)/
692
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
2.1 - Schedule date of release 2.1 - Schedule the issuance of booklet None 15 minutes
2.2 - Acknowledge/ confirm receipt of to the client for pick up at the South Area
requested booklet through email. 2.2 office. Administrative Aide I/
- Record at the log book for Metro Aide I (Detailed)/
Officer of the Day
Note: (Original documents must be releasing
None 8 minutes
(walk-in)
TOTAL
45 minutes
(e-mail)
4 Request Of Free Assistive Device (Wheelchair, Cane Or Crutches) To Walk-In And Through E-Mail
Pursuant to R.A 9994; Rule II Art. 4 Sec 2 (a); to provide a comprehensive and integrated health care and rehabilitation system for senior
citizens with disability to foster their capacity and attained meaningful and productive ageing. Faster and efficient accommodation of requests
to walk-in and through the department’s email addresses.
Principal
1. OSCA I.D (1 original and 1 photocopy) Senior Citizens Applicant
2. Barangay Indigency (original or photocopy) Barangay Hall
3. Letter Request address to the Mayor’s Office (Original) Senior Citizens Applicant
4. 3R Whole Body Picture of Senior Citizen Applicant Senior Citizen applicant
(original)
693
5. Medical/Clinical Abstract/Certificate (original or photocopy) Hospital, Clinic (for Medical/Clinical Abstract/Certificate) or at the Office
or Social Case Study Report from CSWD. for Senior Citizens Affairs / Caloocan City Social Welfare (Social Case
Study Report)
6. Contact Number of Representative or Senior Citizen Representative or Senior Citizen Applicant
Applicant
Representative
3. Government Issued Identification Card of the Any government agency issuing valid Identification Card

Principal
individual
2. E-mail OSCA I.D with contact number (scanned copy) Senior Citizens Applicant
3. E-mail Barangay Indigency (scanned copy) Barangay Hall
4. E-mail Letter Request address to the Mayor’s (scanned Senior Citizens Applicant
copy)
5. E-mail 3R Whole Body Picture of Senior Citizen Applicant Senior Citizen applicant
(scanned copy)
6. E-mail Medical/Clinical Abstract/Certificate or Social Case Hospital, Clinic (for Medical/Clinical Abstract/Certificate) or at the Office
Study Report from CSWD (scanned copy) for Senior Citizens Affairs / Caloocan City Social Welfare (Social Case
Study Report)
Representative
1. E-mail Authorization letter (scanned copy) Person being represented
2. E-mail All required documents of the principal (scanned Person being represented
copy)
3. E-mail Government Issued Identification Card of the Any government agency issuing valid Identification Card
694
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
1.1 Submit required documents at the 1.1 - Receive the required documents None 5 minutes North Area
receiving for initial assessment. and check for completeness. Social Welfare Officer II/
1.2 - Inform client for the conduct of Officer of the Day
home visitation.
South Area
E-MAIL Social Welfare Officer I/
1.1 Send request of required 1.1 - Receive request from the client None 5 minutes Officer of the Day
documents through the following e- through e-mail (Yahoo/ Gmail)
mail addresses: and check the completeness of the
oscasouthcaloocan@gmail.com / 1.2 documents.
oscanorthcaloocancity@gmail.com - Inform client for the conduct of
home visitation
2.0 HOME VISITATION
WALK-IN/ E-MAIL
2.1 Home Visitation 2.1 - Conduct home visitation for None 2 working North Area
assessment and final approval. days upon Social Welfare Officer II/
2.2 - Schedule the release usually submission Officer of the Day
during “People’s Day”, pick-up at of required
South Area
the office or house-house documents.
distribution subject for the Officer of the Day
availability of the vehicle.
3.0 ASSISTIVE DEVICE RELEASE
695
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
3.1 Release of requested assistive 3.1 - Client will sign the None 1 day North Area
device acknowledgement receipt and Social Welfare Officer II/
invoice with attached required Officer of the Day
3.2 documents
South Area
- Record at the data base of
request free assistive devices Officer of the Day
E-MAIL
3.1 - Schedule date of release 3.1 - Client will sign the None 1 day
3.2 - Acknowledge/ confirm receipt of acknowledgement receipt and
requested assistive devices invoice with attached required
through email. 3.2 documents
- Record at the data base of
Note: (Original documents must be request free assistive devices
None 3 days and 5
TOTAL minutes
5 Application For Initial Interview/ Assessment For Possible Inclusion To Social Pension Program (National
Program) For Indigent Senior Citizens To Walk-In Request
Social Pension is a National Program for indigent senior citizens on the provision of monthly stipend amounting to Php. 500.00 to augment
their daily subsistence and other medical needs. Initial interview/assessment conducted by the assigned social worker, qualified applicants are
endorse to the DSWD-NCR subject for validation and final approval.
WHO MAY AVAIL Indigent senior citizens who are frail, sickly or with disability, no pension from the government (GSIS, SSS,
PVAO and other private institution, no permanent source of income and no regular support from the family or
other relatives for his/her basic needs.
696

Principal
1. OSCA I.D with contact number (original and 1 photocopy) Senior Citizens Applicant
2. Latest 1x1 picture (1 piece) Senior Citizen Applicant
Representative
FEES TO
CLIENT STEPS AGENCY ACTIONS PROCESSING TIME PERSON RESPONSIBLE
BE PAID
1.1 - Submit required documents 1.1 - Receive the required documents None 5 minutes North Area
at the receiving. and check for completeness. Social Welfare Officer IV/
1.2 - Schedule date of interview. 1.2 - Advice client for the schedule Social Welfare Officer II/
date of interview. Social Welfare Officer I/
Officer of the Day
South Area
(Detailed)/
Officer of the Day
2.0 INITIAL INTERVIEW/ASSESSMENT
2.1 Conduct initial assessment/ 2.1 -Orient senior citizen applicant None 25 minutes North Area
interview using DSWD intake pertains to the Social Pension Social Welfare Officer IV/
form. 2.2 Program Social Welfare Officer II/
- Conduct initial assessment of Social Welfare Officer I/
Note: ( This steps is during 2.3 assigned social worker. Officer of the Day
the actual scheduled date of - Advice client if she/he is eligible South Area
interview, venue to be or be/not included to the waiting list Social Welfare Officer II/
announced (TBA)) for endorsement subject for Social Welfare Officer I/
validation and final approval of Social Welfare Officer I
DSWD-NCR. (Detailed)/
Officer of the Day
697
FEES TO
BE PAID
TOTAL None 1. inutes
6 Verification And Encoding For Claiming Of Birthday Package At Caloocan City Social Welfare Department To
Walk-In Request
Pursuant to the Resolution No. CM-OGM 14-003 A resolution granting special benefits in the form of birthday packages. OSCA will allocate
funds while the CCSWD in charge for the distribution of spaghetti packages.
Principal
1. OSCA I.D (Original) Senior Citizen birthday celebrant
2. Purchase Booklet (Original) Senior Citizen birthday celebrant
Representative
1. OSCA I.D (Original) Person being represented
2. Purchase Booklet (Original) Person being represented
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete 1.1 - Received the required documents None 1 minute North Area
requirements at the receiving. for verification and encoding at Administrative Aide III
Senior Citizens data base. (Detailed)/
Officer of the Day
698
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.2 Wait to be called upon 1.2 - Advised client to wait while None 1 minute
verification and encoding processing the requests. South Area
while records are being Metro Aide I (Detailed)/ Officer
verified. of the Day
2.0 VERIFICATION AND ENCODING AT THE DATABASE
2.1 Verified and encoded at the 2.1 - Tagged/marked Purchase Booklet None 1 minute North Area
data base and marked/tagged as verified and encoded. Administrative Aide III
to the booklet. 2.2 - Advice to claim the birthday/ (Detailed)/
spaghetti package at Caloocan City Officer of the Day
Social Welfare Department or at
South Area
the assigned Daycare Teacher of Social Welfare Assistant/
their respective barangay. Administrative Aide VI Metro
Aide I (Detailed)/
Officer of the Day
7 Birthday Cash Gift Program

This program is to provide an additional birthday cash gift amounting to Five Hundred Pesos (500) to all registered senior citizens in the
database of the Office for Senior Citizens Affairs (OSCA).The grant of the cash gift shall apply to all senior citizens during the occasions of
their birthdays, provided that the senior citizen is duly registered to the Office for Senior Citizens Affairs (OSCA) database and it was distributed
through barangay hopping. This program aims to give honor to the contribution of the senior citizens to nation-building and to serve not only
as a token of recognition for their valuable contribution to the City's progress but also as continuing support. It was fully implemented last
September 2022 based on the City Ordinance No. 0984 S. 2022 proposed by Councilor, Hon. Vincent Ryan R. Malapitan and Approved by
City Mayor, Hon. Dale Gonzalo R. Malapitan last August 17, 2022.
WHO MAY AVAIL Senior Citizen Celebrants
699

Principal
1. OSCA I.D (original I.D and 1 pc. Photocopy with signature) OSCA
Representative
3. Valid government issued Identification Card of the Any government agency issuing valid Identification Card
4. Printed copy of picture of senior citizen together with the Person being represented
representative holding latest calendar with encircled date of
birthday cash gift.
(Deceased Celebrants)
1. Photocopy of OSCA I.D or certification from OSCA Person being represented
2. Valid government issued Identification Card of the Person being represented
3. Photocopy of Death Certificate with registry number or PSA, Barangay Hall, Tribal Leader
Certification from the Barangay or Tribal Chieftain
FEES TO
BE PAID
1.1 - Present/submit required 1.1 - Receive the required documents None 10 minutes North Area
documents during scheduled and check the completeness. Administrative Aide III
1.2 payout as first come first serve 1.2 - Advise client to wait for the (Detailed)/
basis. releasing of the birthday cash gift. Administrative Aide I
1.3 - Sign the payroll upon (Detailed)/
South Area
completion of the required Social Welfare Officer I
requirements. (Detailed)/
- wait to be called for the Metro Aide I (Detailed)
releasing of the birthday cash
gift.
700
FEES TO
BE PAID
2.0 BIRTHDAY CASH GIFT RELEASE
2.1 Releasing of birthday cash 2.1 - Releasing of birthday cash gift None 5 minutes North Area
gift. Social Welfare Officer VI/
2.2 - Picture taking of the claimant for Social Welfare Officer II/
documentation. Social Welfare Officer I/
South Area
TOTAL None 15 inutes
8 Request Of Certification For Burial Assistance/ Membership/ Cancellation To Walk-In And Trough E-Mail
Issued request certificate for burial claims at the Caloocan City Social Welfare Department, and membership for whatever legal intent
purposes. Also issued certificate for cancellation due to transfer of residence. Faster and efficient accommodation of requests to walk-in and
through the department’s email addresses.
WHO MAY AVAIL Senior Citizen included at the roster/database of Senior Citizens of Caloocan City
Principal
1. Duly accomplished request slip Senior Citizen applicant

2. OSCA I.D (photocopy) Senior Citizen applicant
3. Death Certificate (for burial claims) photocopy Civil Registry Department
Representative
1. OSCA I.D (Original) Person being represented
701
(1 original and 1 photocopy)
Principal
individual
2. Email duly accomplished request slip (scanned copy) Senior Citizen applicant
3. E-mail OSCA I.D (scanned copy) Senior Citizen applicant
4. E-mail Death Certificate (for burial claims) (scanned copy) Civil Registry Department
Representative
1. E-mail OSCA I.D (scanned copy) Person being represented
2. E-mail all required documents of the principal (scanned copy) Person being represented
FEES TO PROCESSING
BE PAID TIME
WALK-IN North Area
1.1 Submit required requirements at 1.1 - Received the required None 3 minutes Administrative Aide III
the receiving. documents for verification at (Detailed)/
1.2 Senior Citizens data base. Officer of the Day
- Advised client to wait while
South Area
processing the requests.
Metro Aide I (Detailed) Officer of
E-MAIL the Day
1.1 Send request of required 1.1 Receive request from the client None 3 minutes
documents through the following through e-mail (Yahoo/ Gmail)
e-mail addresses: and check the completeness of
oscasouthcaloocan@gmail.com / the documents.
2.0 VERIFICATION
702
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
2.1 Wait to be called upon verification 2.1 - Received the required None 2 minutes North Area
and encoding while records are documents for verification at (walk-in) Administrative Aide III
being verified. 2.2 Senior Citizens data base. (Detailed)/
- Processing of the request Officer of the Day
2.1 E-MAIL certificate. 2 minutes
(e-mail) South Area
Verification and encoding at the Metro Aide I (Detailed) Officer of
data base the Day
3.0 CERTIFICATION RELEASE
WALK-IN
3.1 Releasing of the request 3.1 Record at the log book for None 3 minutes North Area
certification releasing Administrative Aide I/
Officer of the Day
E-MAIL
3.1 - Schedule date of release 3.1 - Schedule the issuance of None 3 minutes South Area
3.2 - Acknowledge/ confirm receipt of certificate to the client for pick up Metro Aide I (Detailed) Officer of
requested certificate through 3.2 at the office. the Day
email. - Record at the log book for
releasing
9 Application For Centenarian Cash Gift Awards To Walk-In And Through E-Mail Request
To honor and recognized the contribution of senior citizens who reached 100 years old. The Local Chief executive granted cash gift and plaque
of recognition during the Caloocan Foundation Day to the living centenarian subject for the approval of requirements.

703
WHO MAY AVAIL Senior Citizen included at the roster/database of Senior Citizens of Caloocan City
Principal
1. OSCA I.D with contact number(1 photocopy) OSCA
2. 3R size whole body picture holding updated calendar Senior Citizen Applicant
(original)
3. Birth Certificate (photocopy) PSA, Local Civil Registrar
4. Baptismal (if no Birth Certificate) Parish
5. Marriage Contract for married female centenarian (1 PSA, Local Civil Registrar
photocopy)
6. At least 1-3 Birth Certificate of Children (If necessary/no PSA, Local Civil Registrar
record of Birth certificate) (1 photocopy)
Representative
(original and 1 photocopy)
Principal
individual
2. E-mail OSCA I.D with contact number (scanned copy) OSCA
3. E-mail 3R size whole body picture holding updated Senior Citizen Applicant
calendar (scanned copy)
4. E-mail Birth Certificate (scanned copy) PSA, Local Civil Registrar
5. E-mail Baptismal (if no Birth Certificate) (scanned copy) Parish
6. E-mail Marriage Contract for married female centenarian PSA, Local Civil Registrar
(scanned copy)
7. E-mail At least 1-3 Birth Certificate of Children (If PSA, Local Civil Registrar
necessary/no record of Birth certificate) (scanned copy)
Representative
704
1. E-mail All required documents of the principal (scanned Person being represented
copy)
2. E-mail Government Issued Identification Card of the Any government agency issuing valid Identification Card
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
WALK-IN
1.1 Submit required documents at the 1.1 Receive the required documents None 10 minutes North Area
receiving. assessment and verification at Senior Social Welfare Officer IV/
1.2 Citizens data base. Social Welfare Officer II/
Advised the client for home visitation. Social Welfare Officer I/
Officer of the Day
E-MAIL
1.1 Send request of required 1.1 Receive the required documents None 10 minutes South Area
documents through the following assessment and verification at Senior Social Welfare Officer I/
e-mail addresses: Citizens data base. through e-mail Officer of the Day
oscasouthcaloocan@gmail.com / (Yahoo/ Gmail)
oscanorthcaloocancity@gmail.com and check the completeness
2.0 HOME VISITATION
WALK-IN/ EMAIL
2.1 Home visitation 2.1 Conduct home visitation and None 1 day North Area
video/photo coverage. Social Welfare Officer IV/
Officer of the Day
South Area
Officer of the Day
3.0 SCHEDULE OF CASH GRANT
WALK-IN/ EMAIL
3.1 To be schedule on the release of 3.1 None 10 minutes North Area
cash grant Social Welfare Officer IV/
705
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
Advice client on the scheduled date of Social Welfare Officer II/
the release of centenarian cash Social Welfare Officer I/
incentives (Local level). Officer of the Day
South Area
Officer of the Day
4.0 ENDORSEMENT/REFERRAL
WALK-IN 4.1 - Endorse list of centenarians to None 10 minutes
4.1 Endorse to DSWD DSWD. North Area
4.2 - Advice client to wait for the validation Social Welfare Officer IV/
and release of grants from the DSWD Social Welfare Officer II/
(National Level).
Officer of the Day
E-MAIL
4.1 - Endorse to DSWD 4.1 - Endorse list of centenarians to None 10 minutes South Area
4.2 - Schedule date of release DSWD. Social Welfare Officer I/
4.3 - Acknowledge/ confirm receipt of 4.2 - Advice client for the validation and Officer of the Day
requests through email. release of grants from the DSWD
(National Level).
None 1 day and 30
TOTAL minutes
10 Provision Of Baseline Data/ Information Upon Approval Of Officer-In-Charge To Walk-In And Through E-Mail
Requests
Assistance provided to researchers requesting for updated and comprehensive senior citizens profile and information, and other documents
for development planning and research purposes. Faster and efficient accommodation of requests to walk-in and through
department’s email addresses.
706

WHO MAY AVAIL All

1. Any valid identification card Any government agency issuing valid Identification Card
2. Request Letter Client
individual
2. Any valid identification card Any government agency issuing valid Identification Card
FEES TO PROCESSING
BE PAID TIME
WALK-IN
1.1 - Inform assigned OSCA technical 1.1 - Review and discuss request None half day North Area
personnel on the details of the details with the client. Social Welfare Officer IV/
requested documents for evaluation 1.2 - Advise client to wait while the Social Welfare Officer II/
requested documents are being Social Welfare Officer I/
and release upon approval of the
1.2 Officer-in-charge. Officer of the Day
prepared/ retrieved.
- Wait while the requested South Area
documents are being prepared/ Social Welfare Officer IV/
retrieved. Social Welfare Officer II/
E-MAIL Social Welfare Officer I
1.1 Send request for data/ information 1.1 Receive from the client through e- None half day Social Welfare Officer I
through the following e-mail mail (Yahoo/ Gmail). (Detailed)/
addresses: 1.2 Check availability of data Social Welfare Assistant/
requested. Officer of the Day
707
FEES TO PROCESSING
BE PAID TIME
oscasouthcaloocan@gmail.com /
WALK-IN None half day
2.1 Releasing of available 2.1 - Releasing of available North Area
documents/data via data medium documents/data via data medium Social Welfare Officer IV/
(CD/flash drive) or electronic mail (e- (CD/flash drive) or electronic mail Social Welfare Officer II/
(e-mail) address for a digital/ Social Welfare Officer I/
mail) address for a digital/ electronic
Officer of the Day
and/or printed copy. electronic and/or printed copy.
2.2 -Wait to be called for the release of
South Area
requested data/documents Social Welfare Officer IV/
E-MAIL Social Welfare Officer I
2.1 Acknowledge/ confirm receipt of 2.1 Send requested data to the client None half day Social Welfare Officer I
requested data/ information through through email. (Detailed)/
email. Social Welfare Assistant/
Officer of the Day
TOTAL None 1 day

How to send a feedback ● Accomplish the Feedback Form available in the office and drop in the designated Comment and Suggestion
information:
- Client’s name
- Complete Address
How feedback is ● The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the Human
708

● Feedbacks requiring answers are forwarded to the office/ department and required to answer within three
letter.
How to file a complaint ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
- Client’s name
- Complete Address
- Incident
- Evidence
How complaints are ● The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All
● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer
- 5310-5864
- 8288-8811 local 2258
- South Caloocan:
- North Caloocan:
● Email Address:
- oscasouthcaloocan@gmail.com
● Office Address:
- Office for Senior Citizens Affairs, __ Floor Caloocan City Hall, between 8th and 9th Streets, 8th
709
OFFICE OF THE CITY ADMINISTRATOR
710
1. Provision of Immediate and Appropriate Response to Various Community Concerns, Complaints

The Office of the City Administrator receives various concerns, requests and/or complaints from different sectors. Legal assistance is given
to walk-in clients.
OFFICE OR DIVISION: Office of the City Administrator (OCA) – Administrative Division / Market Division
TYPE OF TRANSACTION: All
WHO MAY AVAIL: All

1. Request / Complaint letter with contact details Constituent
FEES TO PROCESSING
BE PAID TIME
1.1 Submit request/ complaint letter with 1.1 Receive and record request/ complaint None 10 minutes Senior Admin Assistant
contact details. letter. Officer of the Day
1.2 Advice client to follow up on the status
of request the following day.
1.3 Endorse to the officer for review.
2.1 Follow up on the status of request. 2.1 Receive the request/complaint letter. None 30 minutes Administrative Officer
Review, analyze and draft Supervising Admin Officer
correspondences.
2.2 Refer to the City Administrator for
signature.
3.1 Receive report on status of request. 3.1 Inform client regarding status of the None 10 minutes Jeffrey I. Rojo
request. Joaro R. Mercado
3.2 Release to the client the Officer of the Day
correspondence needed. OCA
711
2. Issuance of Subdivision Development Permits for Community Mortgage Programs (CMPs) and Donation of
Open Spaces and Road Lots to the City
The City Administrator is the Chairman of the City of Caloocan Committee on Subdivision, Housing and Memorial Park. The requirements for
the development permit, technical parameters and inspections are done before permit is issued. Under the law, the subdivision developer
should donate to the city the open spaces and road lots in the subdivision.
OFFICE OR DIVISION: Office of the City Administrator (OCA) – Administrative Division

WHO MAY AVAIL: All

1. Subdivision Development Plan Requesting Party
2. Certified True Copy of Tax Declaration City Assessment Department
3. Certified True Copy of Land Title Registry of Deeds
4. Sangguniang Panlungsod Accreditation Sangguniang Panlungsod
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete application 1.1 Receive and record documents. None 40 minutes Supervising Admin Officer
documents for issuance of permit. 1.2 Advise client to follow up on the Officer of the Day
status of request after 15 working OCA
days.
1.3 Schedule for inspection and
committee report.
2.1 Follow up on the status of request. 2.1 Submit inspection report and None 1 hour, 30 Supervising Admin Officer
evaluation to City Administrator for minutes City Administrator
approval. Sangguniang Panlungsod
Secretariat
712
2.2 Upon approval, endorse documents

to Sangguniang Panlungsod for the
schedule of Committee Hearing.
3.1 3.1 Proceeding of the committee None 15 days Sangguniang Council
hearing.
4.1 Payment of necessary fees. 4.1 Issue Order of Payment (OP) upon As per 15 days, City Zoning Administration
Submit official receipt to (CZAO). approval of Sangguniang City 10 minutes Office
Follow up on the status of the Panlungsod. Ordinance City Engineering Department
permit. 4.2 Prepare Development Permit to be
signed by the designated officials
and the City Administrator by the
authority of the City Mayor
5.1 Receive the approved Subdivision 5.1 Endorse the approved and signed None 40 minutes City Zoning Administration
Plan and Development Permit 5.2 Subdivision Plan and Development Office
from CZAO. Permit to CZAO.
Inform client regarding status of
request.
None 30 days and 3
TOTAL:
hours
3. Provision on Issuance of Order of Payment Form

Assistance in the availment of the “No Contest Provision” for violation of Local Ordinances.
OFFICE OR DIVISION: Office of the City Administrator (OCA) – Monitoring and Control Division
WHO MAY AVAIL: All
713
1. Ordinance Violation Receipt Ticket Apprehending Office/Apprehending Officer

2. Original copy of the Official Receipt (OR) City Treasurer’s Department
FEES TO PROCESSING
BE PAID TIME
1.1 Present Ordinance Violation 1.1 Receive the OVR ticket and issue Required 5 minutes Admin Officer IV
Receipt (OVR) ticket to the the Order of Payment form directing fees or
Ordinance Enforcement Monitoring to pay the required fine at the City Officer of the Day
Desk (OEMD). Treasurer’s Department or issue OCA
certification in case of reprimand.
2.1 Present the original copy of the 2.1 Check the Official receipt if the None 5 minutes Admin Officer IV
Official Receipt (OR) and submit amount of payment made is correct or
one (1) photocopy thereof. and file the photocopy of the same. Officer of the Day
OCA
4. Provision on Issuance of Ordinance Violation Receipt Booklet

The Office of the City administrator issues Ordinance Violation Receipt booklets to apprehending offices. The apprehending offices
implement the City Ordinances with penal sanctions and file case/s in court, if warranted, against the violations thereof.
OFFICE OR DIVISION: Office of the City Administrator (OCA) – Monitoring and Control Division
WHO MAY AVAIL: Philippine National Police (PNP) and Public Safety and Traffic Management Department (PSTMD)

1. Request letter duly signed by the Sub-Station Commander/Head PNP/PSTMD
of Office
714
FEES TO PROCESSING
BE PAID TIME
1.1 Submit your letter request duly 1.1 Receive the letter request and None 10 minutes Admin Officer IV
signed by the Sub-Station prepare the OVR booklets, or
Commander for the reissuance of Acknowledgement Slip and Officer of the Day
the OVR booklets. Undertaking. OCA
1.2 Submit properly accomplished 1.2 Receive and record the OVR
OVR booklets with transmittal list booklets in the monitoring sheet.
to the Ordinance Enforcement
Monitoring Desk (OEMD).
2.1 Sign the Acknowledgement Slip, 2.1 Endorse the Acknowledgement Slip None 5 minutes Admin Officer IV
receive the OVR booklets and to the Supervising Administrative or
undertaking to be signed by the Officer. Officer of the Day
Sub-Station Commander. OCA
2.2 Receive the copy of
acknowledgement Slip for filling
purposes.
5. Accommodation of Requests for Reservations of City-Owned Facilities

(E.G. Caloocan City Sports Complex, Caloocan Nature Park)
The City of Caloocan owns and manages facilities for rent to the public that can be used for recreational activities, parties, meetings,
symposia, and other events.

WHO MAY AVAIL: All
715

1. Letter request with contact details Requesting Party
FEES TO PROCESSING
BE PAID TIME
1. Submit letter request. 1.1 Receive and record the letter None 10 minutes
request. Admin Officer II
1.2 Schedule the date requested (if the or
date is still available) Officer of the Day
2. Follow up on the status of request. 2.1 Forward request to the Supervising None 30 minutes Supervising Administrative
Administrative Officer for approval. Officer
2.2 Advice client to follow up on the Officer of the Day
status of the request on the
following day.
2.3 Endorse approved letter request for
assessment to the BPLO to
Prepare order of payment.
3. Pay the required fees at City 3.1 Accept the fees and issue official Required 10 minutes Local Treasury Operations
Treasurer Department. receipt. fees Officer II
(City Treasurer Department)
4. Return to the OCA the original 4.1 Photocopy the original official None 15 minutes Officer (Cashier)
Official receipt. receipt for filing purposes. Admin Officer II
Officer
5. Pick-up/ Received the approved 5.1 Prepare the permit to use the city- None 5 minutes Admin Officer II
permit owned facilities or
Officer of the Day
None 1 Hour 10
TOTAL:
minutes
716
6. Issuance of Contract of Lease for the Use of City-Owned Facilities

The City of Caloocan owns and manages stalls for rent to business entities that can be used for their business operations.

WHO MAY AVAIL: Lessee

1. Order of Payment. OCA – Administrative Division
2. Cash / Check Payment Lessee
FEES TO PROCESSING
BE PAID TIME
1.1 Secure order of payment upon 1.1 Issue the SOA to the lessee. As 10 minutes Supervising
receipt of the Statement of 1.2 Prepare Order of Payment (OP). stipulated Administrative Officer
Account (SOA). in the or
contract Officer of the Day
2.1 Collect the Official Receipt. 2.1 The Administrative Officer will bring None 30 minutes Supervising
the checks issued by the lessee to Administrative Officer
the CTD (Window 21) Photocopy or
2.2 the Official Receipt for filing Officer of the Day
purpose.
7. Issuance of Permits to Conduct Promotional Activities (e.g., Motorcades, Distribution of Flyers, Booth Set-
Ups)
The City of Caloocan owns and manages stalls for rent to business entities that can be used for their business operations.
717

WHO MAY AVAIL: Entrepreneur / Proprietor

1. Letter Request Requesting Party
2. Route Map (for Motorcade promotions) Requesting Party
3. Sample flyer (for Flyer promotions) Requesting Party
4. Booth layout (for Booth Set-up promotions) Requesting Party
FEES TO PROCESSING
BE PAID TIME
1.1 Submit letter request with contact 1.1 Receive and record the letter None 10 minutes Admin Officer II
details. 1.2 request. or
Schedule the date requested (if the Officer of the Day
date is still available)
2.1 Follow up on the status of request. 2.1 Forward request to the Supervising None 30 minutes Admin Officer II
Administrative Officer for approval. City Administrator
2.2 Advice client to follow up on the
status of the request on the
following day.
2.3 Endorse approved letter request
for assessment to the BPLO to
Prepare order of payment.
718
3.1 Pay the required fees at City 3.1 Photocopy the original official None 10 minutes Admin Officer II
Treasurer Department and return receipt for filing purposes. Supervising Administrative
to the OCA the original 3.2 Prepare a permit to conduct Officer
Official receipt. promotional activities. Or
Officer of the Day
4.1 Pick-up/ Received the approved None 5 minutes Admin Officer II
permit or
Officer of the Day
7a. Provision of Immediate and Appropriate Response to All Requests on Anti-Rabies Vaccine
The City gives assistance to the victims of animal bites through the provision of free vaccination in the City Health Centers. The victims are
given letter of endorsement to the City Health Department before they can avail of the same.

WHO MAY AVAIL: Animal Bite Patients

1. Certificate of Indigency Barangay hall
FEES TO PROCESSING
BE PAID TIME
1.1 Submit a Certificate of Indigency 1.1 Review and record personal None 10 minutes Admin Officer II
from the Barangay and log information. or
personal information in the Officer of the Day
logbook.
719
2.1 Receive the endorsement letter 1.2 Issue the endorsement letter None 5 minutes Admin Officer II
and proceed to the designated or
Barangay Health Center. Officer of the Day
7b. Provision of Approval and Issuance on Permit to Travel for The Government Employees
Travel authority is given to employees who are authorize to travel abroad.

WHO MAY AVAIL: Government Employees

1. Request letter Requesting Party
2. Clearances General Services Department
City Treasurer Department
City Accounting Department
City Legal Department
FEES TO PROCESSING
BE PAID TIME
1.1 Submit request letter with 1.1 Receive and record letter request None 10 minutes Admin Officer II
pertinent clearances. with pertinent clearances. Supervising Administrative
1.2 Advise client to follow up the Officer
following day. City Administrator
1.3 Endorse to the Office of the City
Administrator for approval.
720
2.1 Follow up on the status of request 3.1 Release the approved/ signed None 10 minutes Admin Officer II
to the Human Resource request letter to the HRMDO for Supervising Administrative
Management and Development preparation of application for leave. Officer
Office (HRMDO). Advise applicant to follow up at the City Administrator
3.2 HRMDO after 2 days.
8a Provision of Approval and Issuance on Permit to Solemnize Marriage

The Certification is issued to individuals applying for license to solemnize marriage, and states that their religious organization is of good
repute and holds religious rites under the jurisdiction of the City.

WHO MAY AVAIL: Solemnizing Officer

1. Certification from the Civil Registry Department (CRD) Civil Registry Department (CRD)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit certification issued by the 1.1 Receive and record the documents. None 10 minutes Admin Officer II
CRD with the required documents. Endorse to the Office of the City Supervising Administrative
1.2 Administrator for approval by the Officer
authority of the City Mayor. City Administrator
2.1 Receive the certification/ authority 2.1 Release the certification to the None 5 minutes Admin Officer II
to solemnize. requesting party. or
Officer of the Day
721
8b. Signing Of Various Documents - Certificate Of Residency For Foreign Country Support
Certifications are issued to affirm the validity of information that the beneficiary of support from an Overseas Filipino Worker is a resident of
the city.

WHO MAY AVAIL: Foreign Residents Applicant

1. Barangay Certificate of Residency Barangay
FEES TO PROCESSING
BE PAID TIME
1.1 Submit barangay certificate. 1.1 Receive and record the Barangay None 10 minutes Admin Officer II
Certificate. Supervising Administrative
1.2 Advise client to follow up on the Officer
status of request the following day.
Submit to the City Administrator for
1.3 approval.
2.1 Follow up the status of request. 2.1 Check the status of request. None 30 minutes Admin Officer II
2.2 If approved, prepare the certificate of Supervising Administrative
residency. Officer
City Administrator
3.1 Receive and acknowledge receipt 3.1 Release the certificate to the None 5 minutes Admin Officer II
of certificate. applicant.
722
Officer
8d. Provision of Immediate Response and Releasing of Locational Clearance Applications

By the authority of the Mayor, the City Administrator signs and approves the locational clearance.
Office or Division: Office of the City Administrator (OCA) – Administrative Division
Classification: Simple
Type of Transaction: G2B – Government to Business
Who may avail: Proprietors

1. Application for Locational Clearance City Zoning Administration Office (CZAO)
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Locational Permit 1.1 Receive and record locational As 10 minutes Admin Officer II
reviewed by the CZAO. permit. required Supervising Administrative
by the law Officer
2.1 Receive approved / signed 2.1 Submit locational permit to the City None 30 minutes Admin Officer II
locational permit from the OCA. Administrator for signature. Supervising Administrative
2.2 Release approved / signed Officer
locational permit to CZAO. City Administrator
723
8e. Signing of Various Documents - Overtime / Travel Allowance / Permit to Teach

By the authority of the Mayor, the City Administrator approves the grant of overtime pay and travel allowance of all employees of the LGU-
Caloocan City.
WHO MAY AVAIL: Government employees

1. Letter of request Requesting Party
FEES TO PROCESSING
BE PAID TIME
1.1 Submit letter request to render 1.1 Receive and record letter request. None 10 minutes Admin Officer II
overtime/travel allowance / permit 1.2 Advise requisitioner to follow up or
to teach. regarding the status of request the Officer of the Day
following day.
2.1 Follow up on the status of request. 2.1 Endorse to the City Administrator None 25 minutes Admin Officer II
for approval. Supervising Administrative
2.2 Prepare the memorandum upon Officer
approval. City Administrator
3.1 Receive approved / signed 3.1 Release approved / signed permit. None 10 minutes Admin Officer II
locational permit. or
Officer of the Day
8f. Provision of Immediate Response and Releasing of Checks Covering Financial Transactions and Payables of
The City
By the authority of the City Mayor, the City Administrator is one of the signatories in all the checks covering financial transactions of the city.
724

WHO MAY AVAIL: All

1. Check with approved voucher Requesting Party
FEES TO PROCESSING
BE PAID TIME
1.1 Submit Check signed by the City 1.1 Receive and record the check. None 20 minutes Admin Officer II
Treasurer with attached approved 1.2 Review the attached voucher or
voucher. 1.3 1.3
Submit the check to the City Officer of the Day
Administrator for signature. City Administrator
2.1 Receive signed check from the 2.1 Release check to the City Treasury None 5 minutes Admin Officer II
Office of the City Administrator. Department. or
Officer of the Day
8g. Provision of Immediate Response and Releasing of Letter Request/ Purchase Request of Various Offices
By the authority of the City Mayor, the City Administrator approves purchase requests from different departments.

WHO MAY AVAIL: All Government departments and offices
725

1. Purchase request form signed by the requesting party. Respective Offices / Departments
FEES TO PROCESSING
BE PAID TIME
1.1 Submit purchase request 1.1 Receive and record. None 20 minutes Admin Officer II
prepared by the General Services 1.2 Refer to the City Administrator for Supervising Administrative
Department. approval and signature. Officer
City Administrator
2.1 Follow up on the status of request 2.1 Release approved/signed purchase None 10 minutes Admin Officer II
to the General Services request to the GSD. Officer of the Day
Department (GSD). 2.2 Advise the requisitioner to follow up
regarding the request to the GSD.
8h. Provision of Immediate Response and Releasing of Payrolls of Various Offices

By the authority of the City Mayor, the City Administrator is the final signatory of all payroll forms and vouchers.

WHO MAY AVAIL: All Government departments and offices

1. Payroll, vouchers, Letter Request (LR) / Purchase Request (PR) Respective Offices / Departments
with signature of all offices concern and attached pertinent
documents.
726
FEES TO PROCESSING
BE PAID TIME
1.1 Submit payroll / vouchers/ OBR / 1.1 Receive and record. None 20 minutes Admin Officer II
PR duly signed by the department 1.2 Submit documents to the City Supervising Administrative
concern. Administrator for final signature. Officer
City Administrator
2.1 Receive signed documents. 2.1 Release pertinent documents to the None 10 minutes Admin Officer II
person assigned to receive. Officer of the Day
8i. Provision Of Immediate Response And Releasing Of Terminal Leave

The City Administrator approves the terminal leave of retirees.

WHO MAY AVAIL: All retirees and resigned employees

1. Voucher with the following attachments; Human Resource Management and Development Office (HRMDO)
A. Approved leave form
B. Clearances
• General Services Department General Services Department
• City Treasury Department City Treasury Department
• City Accounting Department City Accounting Department
• City Legal Department City Legal Department
• Service Record (Original) HRMDO
• Assets and Liabilities HRMDO
• Notice of Salary Adjustment HRMDO
• Leave Card HRMDO
727
• Veterans Bank Veterans Bank

• Development Bank of the Philippines Development Bank of the Philippines
FEES TO PROCESSING
BE PAID TIME
1.1 Submit obligated voucher with 1.1 Receive and record pertinent None 20 minutes Admin Officer II
attached approved leave and documents. Supervising Administrative
clearances. 1.2 Submit to the City Administrator for Officer
signature. City Administrator
2.1 Acknowledge receipt of check 2.1 Release signed voucher to the City None 10 minutes Admin Officer II
from the City Treasury Treasury Department for the Officer of the Day
Department. preparation of check.
Advise employee to follow up on the
status of check from the City
2.2 Treasury Department.
8j. Provision of Immediate Response and Releasing of Monetization

The City Administrator approves the application for monetization of leave credits of all employees of the LGU-Caloocan City.

WHO MAY AVAIL: LGU – Caloocan City employees

1. Monetization letter request Requesting Party
2. Application for leave HRMDO
3. Clinical abstract Hospital Concern
728
FEES TO PROCESSING
BE PAID TIME
1.1 Submit monetization letter request 1.1 Receive and record pertinent None 20 minutes Admin Officer II
with attached application for leave documents. Supervising Administrative
and clinical abstract, if needed. 1.2 Submit to the City Administrator for Officer
approval and signature. City Administrator
2.1 Make follow up regarding the request 2.1 Release approved request to the None 10 minutes Admin Officer II
to the HRMDO. Human Resource Management and Officer of the Day
Development Office for processing.
Advise employee to follow up to the
Human Resource Management and
2.2 Development Office.
8k. Provision of Controlling the Gasoline Consumption of Various Offices Through the Issuance Of Fleet Cards
The City Administrator approves the grant of fleet cards for gasoline consumption to different offices.

WHO MAY AVAIL: All Department and Offices including National Government Agencies

1. Controlled trip tickets Respective Office / Department
2. Gasoline receipt Gasoline Station
3. Voucher Respective Office / Department
729
FEES TO PROCESSING
BE PAID TIME
1.1 Submit voucher with attached 1.1 Receive and record. None 30 minutes Admin Officer II
controlled trip tickets and gasoline1.2 Review the authenticity and analyze Officer of the Day
receipt. all the attached required
documents.
2.1 Follow up on the status of request. 2.1 Submit the documents to the City None 10 minutes Admin Officer II
Administrator for approval and Supervising Administrative
signature. Officer
2.2 Release signed voucher to the City City Administrator
Budget Department for processing.

− Client’s name
How feedbacks are processed? • The Feedback Forms dropped in the Comment and Suggestion Box are collected weekly by the
in-Charge/ Action Officer for appropriate action. Response is then sent to the client through phone or
formal letter.
730

− Client’s name
− Incident
− Evidence
complainant.
− 8288-8811 local 2237/ 2225/ 2219/ 2236
− caloocancityca@gmail.com
− cacosinternal@gmail.com
• Office Address:
− Office of the City Administrator
1403
731

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
732
OFFICE OF THE CITY VICE MAYOR
733
1 Complaints/ Grievances Request from Walk-In Clients

Letter of complaints/ grievances received from constituents or representative of organizations to be included on scheduled Agenda under
unassigned business.
OFFICE OR DIVISION: Office of the City Vice Mayor (OCVM)

WHO MAY AVAIL: All
1. Letter of complaint/ grievances (1original and 1 photocopy) Client/ Requesting Agency
FEES TO PROCESSING
BE PAID TIME
1.0 FILING OF COMPLAINTS/ GRIEVANCE
1.1 Sign Visitor’s Log Book (Walk-in 1.1 Request client to sign Log Book None 2 minutes
Clients)
1.2 Receive letter of complaint/
1.2 Prepare and submit letter of grievance (with corresponding Officer of the Day
complaint/ grievance to the attachment, if any)
assigned OCVM personnel (one Office of the City Vice
original and one photo copy) 1.3 Endorse documents Mayor
2.0 EVALUATION AND PREPARATION
2.1 Secure received (stamped) photo 2.1 Receive and record letter of None 10 minutes
copy of submitted complaints/ complaint/ grievance Employee/ Officer in Charge
grievance. for Client Management
2.2
734
FEES TO PROCESSING
BE PAID TIME
2.2 Monitor status of complaint/ Return receiving copy and inform Administrative Aide IV
grievance client to monitor the status of
complaint/ grievance Office of the City Vice
2.3 Mayor
Conduct preliminary review and
endorse document to the City
Vice Mayor
2.4 Review, approve and sign None 30 minutes
received documents for City Vice Mayor
transmittal and endorsement to
the Sangguniang Panlungsod- Office of the City Vice
Secretariat. Mayor
2.5 Endorse to Executive Assistant II

3.0 ENDORSEMENT AND AGENDA SCHEDULE
3.1 Acknowledge receipt of 3.1 Prepare, record and endorse None 10 minutes
notification for schedule of transmittal to Sangguniang
agenda. Panlungsod- Secretariat for
inclusion in agenda for the next
3.2 Attend Sangguniang Panlungsod immediate session.
hearing on scheduled date of Executive Assistant II
concerned agenda 3.2 Verify committee referral from the
Sangguniang Panlungsod- Office of the City Vice
Secretariat. Mayor
3.3 Prepare and send letter notifying

the client or concerned NGA on
the status of the complaint.
735
2 Filing of Complaints/ Grievances Request Through Electronic Mail

Faster and efficient accommodation of requests from purposes through the department’s email addresses and/ or registered office address

WHO MAY AVAIL: All
Letter of complaint/ grievance (1 original, 1 photocopy) sent thru Requesting Agency/ Client
electronic mail
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare and submit through 1.1 Acknowledge receipt of emailed None 2 minutes
electronic mail the letter of letter of complaint/ grievance
complaint/ grievance to: (with corresponding attachment, if Executive Assistant II
1.2 caloocan_vmo@yahoo.com any)
Office of the City Vice
Print or Bookmark Mayor
OCVM’s email acknowledgement
2.0 EVALUATION AND PREPARATION
2.1 Monitor status of complaint/ 2.1 Receive and record letter of None 3 minutes
grievance. complaint/ grievance Executive Assistant II
2.2 Conduct preliminary review and Office of the City Vice

endorse document to the City Vice Mayor
Mayor
2.3 Review and approve received None 30 minutes
documents for transmittal and City Vice Mayor
endorsement to the Sangguniang
Panlungsod-Secretariat.
736
FEES TO PROCESSING
BE PAID TIME
Office of the City Vice
2.4 Endorse to Executive Assistant II Mayor

3.1 Acknowledge receipt of email 3.1 Prepare, record and endorse None 10 minutes
concerning the status and transmittal to Sangguniang
schedule of hearing. Panlungsod- Secretariat for
inclusion in agenda for the next
3.2 Attend Sangguniang Panlungsod immediate session. Executive Assistant II
hearing on schedule date of
concerned agenda 3.2 Verify committee referral from the Office of the City Vice
Sangguniang Panlungsod- Mayor
Secretariat.
3.3 Inform client or concerned NGA

on the status of the complaint thru
electronic mail
3 Proposed Resolutions and Ordinances

Proposed Resolutions and Ordinances received from barangays to be included in Agenda under unassigned business.

WHO MAY AVAIL: All Barangay
737

Proposed Resolutions and/ or Ordinances one (1) original and Barangay Client
18 photocopies, and/or an electronic copy to be distributed
electronically to the members of the council
FEES TO PROCESSIN
BE PAID G TIME
1.1 Sign Visitor’s Log Book 1.1 Request client to sign Log Book None 2 minutes Officer of the Day
1.2 Refer to Administrative Aide IV. Office of the City Vice Mayor
1.2 Submit the Proposed Resolution 1.3 Acknowledge receipt of the None 4 minutes
and/ or Ordinances (1 original and Propose Resolution and/ or
18 photocopies, and/or an Ordinance 1 original, 18
electronic copy to be distributed photocopies, and/or an electronic
1.3 electronically to the members of copy to be distributed Administrative Aide IV
the council) to the Administrative electronically to the members of
Aide IV the council) Office of the City Vice Mayor
Secure receiving copy of
submitted documents 1.4 Return 1 photocopy of the
Proposed Resolution and/ or
Ordinance to the client with stamp
mark and date of follow up.
1.5 Endorse documents to Executive

Assistant II
2.1 Monitor status of submitted 2.1 Prepare, record and endorse None 10 minutes
proposal transmittal to Sangguniang Executive Assistant II
Panlungsod- Secretariat for
inclusion in Agenda for the next Office of the City Vice Mayor
immediate session.
738
FEES TO PROCESSIN
BE PAID G TIME
4 Social Services
For medical, burial and legal assistance
WHO MAY AVAIL: All
For Medical Assistance:
1. Medical Certificate/ Medical Abstract Hospital
2. Hospital Bill/ Prescription/ Medicine Quotation/
Laboratory Quotation Any government agency issuing ID
3. Valid ID of patient and representative (if applicable) Barangay
4. Barangay Indigency City Social Welfare and Development Department (CSWDD)
5. Social Case Study
Civil Registry Department (CRD)
For Burial Assistance: Funeral Parlor
1. Death Certificate Funeral Parlor
2. Funeral Service Contract Barangay
3. Promissory Note Any government agency issuing ID
4. Certificate of Indigency
5. Social Case Study
6. Valid ID of the deceased and representative Any government agency issuing ID
For Legal Assistance:

1. All necessary documents for the case
2. Valid ID
739
FEES TO PROCESSING
BE PAID TIME
1.1 Sign Visitor’s Log Book 1.1 Request client to sign Log Book None 2 minutes Officer of the Day
Office of the
City Vice Mayor
1.2 Proceed to assigned staff and 1.2 Validate documents and assess None 30 minutes Staff
submit complete documentary if applicant is qualified for Office of the
requirements assistance. Conduct interview. City Vice Mayor
1.3 For Medical/ Burial Assistance:

Encode client details for
endorsement to partner agency
For Legal Assistance:

Draft necessary documents and
endorse for notary
1.3 Affix signature in the Releasing 1.4 Inform clients/beneficiaries on

Logbook to acknowledge receipt the
of assistance schedule of the release of the
medical/burial/legal assistance

information:
− Client’s name
740

− Client’s name
− Incident
− Evidence
741

− 8288-8811 local 2290
• Email Address:
− vicemayor@caloocancity.gov.ph
• Office Address:
- Office of the City Vice Mayor
- 5th Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
1403
742
PARKS DEVELOPMENT AND ADMINISTRATION OFFICE
743
1 Request for Vegetable Seed and Seedling Distribution

Assistance provided to residents of Caloocan City for providing vegetable seed and seedlings.
OFFICE OR DIVISION: Parks Development and Administration Office (PDAS)


3. Letter of Request Client

1.1 Submit Request Letter to the Office 1. Receive request letter approved by the None 5 minutes ROSANNA L.
of the City Administrator 1 Office of the City Administrator REGONDOLA
PDAS
Endorse letter request to the
1. Agricultural Administrative Officer
2
2.0 REQUEST RELEASE
2.1 Receive Available seed and 2. Provide vegetable seeds and/ or None 1 day DOLORES D.
seedlings 1 seedlings to recipient. GIRON
PDAS (North)
1 day and 5
TOTAL None
minutes
744
2 Request for Urban Gardening, Livestock and Aquaculture Demonstration

Assistance provided to residents of Caloocan City to secure a schedule the demonstration for Urban Gardening, Livestock and Aquaculture.

TYPE OF TRANSACTION: G2C – Government to Citizens G2G – Government to Government
Residents of Caloocan
WHO MAY AVAIL:
Local Government Offices/ Departments


1.1 Submit Request Letter to the Office 1. Receive request letter approved by the None 5 minutes Metro Aide I
of the City Administrator 1 Office of the City Administrator PDAS
Endorse letter request to the

1. Agricultural Administrative Officer
2
2.0 SCHEDULE CONFIRMATION
2.1 Receive confirmation date of 2. Assign date for demonstration. None 3 days Administrative Aide
demonstration 1 III
PDAS (North)
3 days and 5
TOTAL None
minutes
745
3 Request for Use of People’s Park, Glorietta Park, Amphitheater & Caloocan Nature Park
Assistance provided to the residents of Caloocan City to secure the use of People’s Park, Glorietta Park, Amphitheater. And Caloocan Nature
Park

TYPE OF TRANSACTION: G2C – Government to Citizens G2G – Government to Government

1.1 Submit Request Letter to the Office 1.1 Receive request letter approved by None 5 minutes Metro Aide I
of the City Administrator the Office of the City Administrator PDAS
1.2 Check if the venue is available on the None 2 days Metro Aide I
date requested PDAS
1.2 Receive the Order of Payment. 1.3 Inform the clients of the venue’s None 3 minutes Metro Aide I
availability and issue Order of PDAS
Payment to be presented and to be
paid at City Treasury Office.
days and 8
TOTAL None
minutes
information:
746

− Client’s name
letter.
− Client’s name
− Incident
− Evidence
747
PERSON WITH DISABILITY AFFAIRS DIVISION
748
1 Application for Person With Disability (PWD) Identification Card

Qualified PWDs may secure their ID to claim the benefits and privileges stated by existing laws, rules and procedures
OFFICE OR DIVISION: Office of the City Mayor - Persons with Disability Affairs Division
TYPE OF TRANSACTION: G2C Government to Citizen
WHO MAY AVAIL: PWD residents of Caloocan City
New Application
1. Phil. Registry Form for PWD PDAO SOUTH
DOWNLOADABLE PWD website
BARANGAY
2. Barangay Certificate of Residency or Certificate of Indigency Barangay residence of the client
With contact details of Barangay
3. Original and Photocopy of Medical Certificate of Disability • Attending doctor or medical professionals of the applicant
(Medical Assessment) • Barangay Health Center
4. One (1) piece latest 1x1 photo ( for client’s id) Provided by the applicant
5. Two (2) pieces latest 2x2 photo ( for booklet and PDAO copy) Provided by the applicant
6. Letter of Authorization (if filed by representative) Provided by Applicant
7. Valid Id of Representative
8. Picture together ( Client and Representative) holding dated
newspaper as Proof of life.
9. Valid Identification card/ Birth Certificate Client

Renewal/ Lost IDs
1. Phil. Registry Form for PWD PDAO Office South
DOWNLOADABLE PWD website
BARANGAY
2. Current Barangay Certificate of Residency or Certificate of Barangay residence of the applicant
Indigency (with contact details of Barangay)
749
3. Original and two Photocopies of Latest Medical Certificate of • Attending doctor or medical professionals of the applicant
Disability (Medical Assessment) • Barangay Health Center
4. One (1) piece latest 1x1 photo Provided by the applicant
5. Two (2) pieces of latest 2x2 photo Provided by the applicant
6. Surrender Old id ( if Renewal ) Provided by the applicant
7. Valid ID
8. Letter of Authorization (if filed by representative) Client
9. Valid Id of Representative
10. Picture together ( Client and Representative) holding
dated newspaper as Proof of life.
11. Affidavit of Loss (for lost PWD IDs) Client

REQUIRE TIME Where to
D FEES FRAME submit
1.1 Secure and fill out 1.1 Receive and check accomplished None 10 • PDAO
Philippine Registry Form for PWDRF and completeness of minutes Officer of the Day South
PWD attachments PDAO • pdaocalo
1.2 Submit accomplished form ocan
with complete requirements to 1.2 Advise client to wait for the @gmail.c
the Receiving Personnel/ assessment results om
Officer of the Day 1.3 Check Applicant’s name in the data
1.3 Wait for further instruction system
concerning compliance and
prepare for interview
2.1 Refer to Project Development None 10 Project Development Officer
Officer II/ Focal Person for assessment minutes II
and interview PDAO
2.2 Assess the application with the Project Development
required documents Officer III
2.3 Interview the applicant
750
REQUIRE TIME Where to

D FEES FRAME submit
3.1 Upon approval ,process and prepare None 10
PWD identification card with minutes Technical Staff
corresponding control no. PDAO
3.2 Ready for signing
3.2 Log the applicants name
2.1 Receive ID Card and 5.1 Receive and record approved None 10 For
booklets application form minutes Officer of the Day email
2.2 Sign logbook to 5.2 Release ID Card and booklets PDAO applicatio
acknowledge receipt of ID and 5.3 Ask client to acknowledge receipt of n:
booklets the ID Card and booklets Client will
receive
confirmat
ion on
Status/
approval
of their
applicatio
n.
Total none 40
minutes
751
2 Person With Disability (PWD) ASSISTIVE DEVICE REQUEST

Ensure the efficient and potent delivery of social service necessary to enhance the health, physical fitness, economic and social well-being of
PWDs
OFFICE OR DIVISION: PDAO
CLASSIFICATION:
TYPE OF TRANSACTION:
WHO MAY AVAIL: PWD Clients
Letter Request addressed to the City Mayor
PWD ID o
Barangay Indigency
Whole body picture
Medical abstract
Representative should bring authorization letter and picture together with the solicitor
REQUIRED TIME PERSON
FEES FRAME RESPONSIBLE
1. Submit Letter Request with the 1. Receive Letter Request endorsed by None 5 minutes IF APPLIED Officer of the Day
required documents to the Office of the Office of the Secretary to the Mayor PERSONALLY
the Secretary to the Mayor
1.2 Evaluate request as to availability of None 5 minutes Project Evaluation
wheelchairs Officer II
1.3 Update / Contact applicant with None 5 minutes Project Evaluation

regard to their request Officer II
2. Proceed to PDAO 2. Release of requested wheelchair None 15 minutes -Focal Person
752
-Project Evaluation
Officer II
-Officer of the Day

How to send feedback Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the
front desk.
Thru Email : pdaocaloocan@gmail.com
Thru Telephone : (02) 8288-8811 loc. 2269
How feedbacks are processed Feedback Form is collected by the Human Resource Management and Development Office
(HRMDO). All complaints / feedbacks are then forwarded to concerned personnel / offices.
How to file a complaint Accomplish the Feedback Form and put it inside the Comment/Suggestion Box located at the
front desk.
Thru Email : pdaocaloocan@gmail.com
Thru Telephone : (02) 8288-8811 loc. 2269
How complaints are processed Feedback Form is collected by the Human Resource Management and Development Office
(HRMDO). All complaints / feedbacks are then forwarded to concerned personnel / offices.
Contact Information Email Address : pdaocaloocan@gmail.com
Telephone Number : (02) 8288-8811 loc. 2269
753
PROCUREMENT OFFICE
754
1 Provision of Request for Quotation for Interested Bidders for Alternative Mode of Procurement
Assistance provided to interested bidders requesting for quotation of the projects of the City.
OFFICE OR DIVISION Procurement Office

TYPE OF TRANSACTION G2G – Government to Government G2B – Government to Business
WHO MAY AVAIL Clients Registered to PhilGEPS
21 Stated in the Request for Quotation posted in PhilGEPS PhilGEPS Website and/or Procurement Office
FEES TO PROCESSING
BE PAID TIME
1.0 REQUEST OF QUOTATION
1.1 Submit accomplished Request 1.1 Check and verify documents None 1-5 Days Bids and Awards Committee
for Quotations on or before the and bod after the closing date or Technical Working Group
deadline as advertised in deadline. Members
PhilGEPS.
1.2 Upon notification to the winning
bidder, prepare necessary
documents such as but not
limited to:
Abstract of Quotation
Resolution Award
Purchase Order
TOTAL None 1-5 days
755
2 Provision of Bidding Documents for Interested Bidders for Competitive Bidding

Assistance provided to interested bidders requesting for the Bidding Documents for the various projects of the City.
OFFICE OR DIVISION Procurement Office

WHO MAY AVAIL Clients Registered to PhilGEPS
Included in the Philippine Bidding Documents for Sale Procurement Office
FEES TO PROCESSING
BE PAID TIME
1.0 PURCHASE OF BIDDING DOCUMENTS
1.1 Request of Order of Payment 1.1 Issuance of Order of Payment None 1 Day Officer-in-Charge
Slip Procurement Office
1.2 Pay corresponding fee at the 1.2 Receive corresponding fee Dependent 15 minutes Cashier
City Treasury Department. on the City Treasury Department
Approved
Budget of
1.3 Receive Official Receipt. 1.3 Release Official Receipt. the
Contract
(ABC)
2.0 BID SUBMISSION
2.1 Submit a timely submitted bids 2.1 Open the timely submitted bids None 1 Day Technical Working Group
for the project they wish to using “PASS” or “FAIL” criteria for
participate in. Goods and Services
“PASS” if document is present or
756
FEES TO PROCESSING
BE PAID TIME
“FAIL” if document is not Infrastructure and Consulting
submitted or presented Services
2.2 Receive notification of bid 2.2 Evaluate accepted bids to None 1-7 Days Technical Working Group
results through registered mail identify bidder with Lowest
or personal delivery. Calculated Bid
2.3 Post Qualify the documents 2- 45 Days Technical Working Group
presented by the bidder with
Lowest Calculated Bid Revised
IRR of RA
9184
(Annex C)
2.4 Approval of Resolution and 1-15 Days Technical Working Group
Issuance of Notice of Award.
Bids and Awards Committee
Head of Procuring Entity

3.0 PERFORMANCE BOND
3.1 Submission of Performance 3.1 Preparation of Contract and None 1-10 Days Administrative Aide III (Utility
Bond of the winning bidder. Signing Worker II)
3.2 Issuance of Notice To Proceed. 1 - 7 Days Procurement Office
3.3 Endorse to City General 15 minutes
Services Department
TOTAL None 86 Days
757

information:
− Client’s name
− Client’s name
− Incident
− Evidence
758

− (5)310-27-02 / 8288-8811 local 2218
− ProcurementFffice@caloocancity.gov.ph / calooocanbac2019@gmail.com
• Office Address:
− Procurement Office
3rd Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City 1403

− 8888
− 8478-5093
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
759
PUBLIC EMPLOYMENT SERVICES OFFICE
760
1 Application for Local Employment Referrals

Issuance of Local Employment Referrals for partner employers to walk-in applicants to secure favorable employment.
OFFICE OR DIVISION: Public Employment Service Office (PESO)

WHO MAY AVAIL: Residents who are legal age
1. Updated Bio-data/ Resume Client
2. 1x1 ID Picture (1 pc.) Client
3. Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay
4. School Credentials (Diploma, Form 138, Certificate of
Originating School of Client
Graduation, National Certificate, etc.)
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF APPLICATION
1.1 Sign in the Daily Transaction 1.1 Give the Daily Transaction None 10 minutes Admin Aide I
Logbook Logbook to the Client or
Admin Aide II
1.2 Receive the required documents Officer of the Day
1.2 Submit complete requirements PESO
and check for completeness
1.3 Issue National Skills Registration

System (NSRS) Form to client
when all were given
2.0 ACCOMPLISHMENT OF NSRS AND VALIDATION
2.1 Fill-out the NSRS and submit 2.1 Receive the NSRS Form from None 15 minutes Admin Aide I
upon completion client or
Admin Aide II
2.2 Encode NSRS Form in PESO Officer of the Day
PESO
761
FEES TO PROCESSING
BE PAID TIME
Employment Information System
(PIES) then refer to Labor and
Employment Officer/s for
validation
3.0 INTERVIEW AND JOB MATCHING
3.1 Undergo interview, career 3.1 Conduct interview, career None 30 minutes Supervising Labor and
guidance, job matching and labor guidance, job matching and labor Employment Officer
market information market information or
Senior Labor and Employment
Officer
or
Labor and Employment Officer III
or
Labor and Employment Officer II
PESO
3.2 Receive Employment Referral for 3.2 Issue Employment Referral for None 5 minutes Admin Aide I
partner company/ employer partner company/ employer to or
client Admin Aide II
Officer of the Day
PESO
TOTAL: None 1 hour
762
2 Application for Accreditation as Partner Company/ Employer

Application for accreditation with the Public Employment Service Office as Partner Company/ Employer to avail various free services offered by the Office.

WHO MAY AVAIL: Legal business who wants to partner with PESO for their manpower requirements
1. Letter Request for accreditation addressed to PESO Client
Manager
2. Company Profile Client
3. List of Job Vacancies Client
4. Business Permit (original and photocopy) LGU where business is located and registered
5. Department of Trade and Industry (DTI) and/or Security
and Exchange Commission Registration (original and DTI, SEC
photocopy)
6. Bureau of Internal Revenue (BIR) Form 2303 (original
BIR
and photocopy)
7. Department of Labor and Employment (DOLE)
DOLE
Registration
8. Philippine Overseas Employment Administration (POEA)
POEA
Registration (original and photocopy)
9. Notarized Job Order/s (original and photocopy) Client
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
763
FEES TO PROCESSING
BE PAID TIME
1.2 Submit complete requirements 1.2 Receive the complete documents Officer of the Day
and endorse to Labor and PESO
Employment Officer/s
2.0 INTERVIEW AND ASSESSMENT
2.1 Interview of client 2.1 Conduct interview of client None 30 minutes Supervising Labor and
Employment Officer
or
Officer
or
Labor Employment Officer III
or
Labor Employment Officer II
PESO
2.2 Assessment of Client 2.2 Conduct background investigation None 3 days Supervising Labor and
and assessment on the legitimacy Employment Officer
of client and advise the same if Senior Labor and Employment
qualified for accreditation Officer
PESO
3.0 RELEASE OF CERTIFICATE OF ACCREDITATION
3.1 Receive Accreditation as Partner 3.1 Issue Certificate of Accreditation None 5 minutes Admin Aide I
Company/ Employer as Partner Company/ Employer to or
Client Admin Aide II
Officer of the Day
PESO
3 days and
TOTAL: None
41 minutes
764
3 Application for In-House Interviews for Local Employment

Application by Partner Employer in scheduling and conduct of In-House Interviews.

WHO MAY AVAIL: Accredited Companies/ Employers
1. Letter Request for conduct in-house interviews addressed to Client
PESO Manager
2. Existing accreditation with PESO PESO
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
1.2 Submit all requirements 1.2 Receive the complete documents Officer of the Day
PESO
and endorse to Labor and
Employment Officer/s
2.0 INTERVIEW SCHEDULE AND FACILITATION
2.1 Receive schedule of in-house 2.1 Advice the client on the schedule None 20 minutes Supervising Labor and
interviews of in-house interviews of client Employment Officer
or
Officer
or
or
PESO
2.2 Facilitate the conduct of in-house None 3 days Supervising Labor and
Employment Office
765
FEES TO PROCESSING
BE PAID TIME
interviews through various or
communications to stakeholders Senior Labor and Employment
Officer
or
or
PESO
2.2 Return on scheduled date to 2.3 Assist client in the conduct of in- None Admin Aide I
conduct in-house interviews house interviews or
Admin Aide II
Officer of the Day
PESO
3 days and
TOTAL: None
26 minutes
4 Application as Beneficiary for Program: Special Program for Employment of Students (SPES)
Special Program for Employment of Students (SPES) is an scheduled annual program that intends to overcome youth unemployment as it aims to
provide poor but deserving high school, vocational or college students the opportunity to be employed and compensated during summer breaks.

WHO MAY AVAIL: Resident high school, vocational, college students and/ or out-of-school youths. 15 years old and above
1. Duly accomplished SPES Form PESO
2. 2 pcs. ID picture (1 1x1 and 1 2x2) Client
3. 1 pc Long Brown Envelope Client
4. Photocopy of Birth Certificate PSA
766

5. Photocopy of latest Income Tax Returen (ITR) of parents or
BIR, Barangay where client resides
Certification of tax or Certificate of Indigency from Barangay
6. Photocopy of Proof of Average Passing Grade (class card or
Originating school of client
form 138) from previous semester (For Students)
7. Original Certification as Out-of-School Youth DSWD, CSWD, Barangay where client resides
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
1.2 Submit complete requirements 1.2 Receive the complete Officer of the Day
PESO
requirements and issue a
Schedule of Interview Slip and
advise client when the schedule
to return for interview
2.1 Return on the scheduled date and 2.1 Conduct interview and None 1 hour Supervising Labor and
undergo interview assessment and advise client on Employment Officer
the schedule of release of names or
of successful SPES beneficiary Senior Labor and Employment
Officer
or
or
PESO
2.2 Selection of qualified SPES None 21 days Supervising Labor and
beneficiaries by the Department Employment Officer
of Labor and Employment from all or
SPES applicants Senior Labor and Employment
Officer
767
FEES TO PROCESSING
BE PAID TIME
2.3 Successful beneficiaries are or
advised to report for processing of Labor Employment Officer III
documents and schedule of or
orientation Labor Employment Officer II
PESO
2.2 If chosen, client beneficiary 2.4 Process document and advise None 20 minutes Admin Aide I
returns to office for document client beneficiary on the schedule or
processing of orientation and schedule of Admin Aide II
work Officer of the Day
PESO
3.0 WORKPLACE ORIENTATION
3.1 Client beneficiary attends the 3.1 Conducts SPES orientation for None 3 hours Supervising Labor and
scheduled SPES orientation the beneficiaries Employment Officer
or
Officer
or
or
PESO
4.0 REPORT FOR WORK AND PAYOUT
4.1 Client beneficiary reports for work 4.1 Monitors the daily attendance of None 20 days Admin Aide I
client beneficiary or
Admin Aide II
Officer of the Day
PESO
4.2 At the end of 20 days, client 4.2 Receives from client beneficiary None 15 minutes Admin Aide I
beneficiary submits a daily time the DTR or
record (DTR) Admin Aide II
Officer of the Day
PESO
4.3 Process payroll of client None 21 days Admin Aide I
768
FEES TO PROCESSING
BE PAID TIME
beneficiaries (from or
submission Admin Aide II
4.4 Advise client beneficiary on the of DTR Officer of the Day
schedule of payout from all PESO
client
beneficiarie
s)
4.3 Attend pay-out and claim salary 4.5 Facilitate pay-out for client None 4 hours Admin Aide I
beneficiary or
Admin Aide II
Officer of the Day
PESO
62 days, 8
TOTAL: None hours and
8 minutes
5 Application as Beneficiary for Program: Jobstart Caloocan

Jobstart Caloocan is a program for young Filipinos that seek to integrate full-cycle employment facilitation service in their school-to-work transition in order
to enhance their employability.

WHO MAY AVAIL: Resident applicant, 18-24 years old, at least high school graduate, not in education, employment or
training
769

1. Updated Bio-data/ Resume Client
2. 1x1 ID picture (2 pcs.) Client
4. School Credentials (Diploma, Form 138, Certificate of
Originating school of client
Graduation, National Certificate, etc.)
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
1.2 Submit complete requirements 1.2 Receive the required documents Officer of the Day
PESO
Issue National Skills Registration
1.3 System (NSRS) Form to client

when all were given
Admin Aide II
PESO
Employment Information System
validation
3.0 JOBSTART ORIENTATION
3.1 Client beneficiary attends Jobstart 3.1 Labor and Employment Officer/s None 30 minutes Supervising Labor and
Orientation conduct orientation on the Employment Officer
Jobstart Caloocan program or
Senior Labor and
770
FEES TO PROCESSING
BE PAID TIME
Employment Officer
or
Labor Employment Officer
III
or
II
PESO
4.0 INTERVIEW, CAREER GUIDANCE AND JOB MATCHING
4.1 Client undergoes interview, 4.1 Conduct interview, career None 30 minutes Supervising Labor and
career guidance, job matching guidance, job matching and labor Employment Officer
and labor market information market information or
Senior Labor and
Employment Officer
or
II
or
II
PESO
4.2 Client signs participation 4.2 Labor and Employment Officer/s None 15 minutes Supervising Labor and
agreement prepares participation agreement Employment Officer
for signature and advised client II
on the schedule of Life Skills Senior Labor and
Employment Officer
Training (LST)
II
III
II
PESO
771
FEES TO PROCESSING
BE PAID TIME
5.0 LIFE SKILLS TRAINING AND RECOGNITION
5.1 Client returns on scheduled date 5.1 Monitors the daily attendance of None 10 days Admin Aide I
and attend the Life Skills Training client beneficiary or
Admin Aide II
Officer of the Day
PESO
5.2 At the end 10 days, client 5.2 Facilitates the conduct of Jobstart None 8 hours Employment Officer
beneficiary attends the Jobstart LST recognition and mini job fair or
LST Recognition and participates Senior Labor and
in the mini job fair Employment Officer
or
III
or
II
PESO
6.0 TECHNICAL TRAINING, INTERNSHIP AND JOB PLACEMENT
6.1 Client beneficiary, upon 6.1 Monitors the daily attendance and None 90 days Employment Officer
instruction from partner employer, progress of client beneficiary or
may attend technical training Senior Labor and
Employment Officer
or
III
or
II
PESO
6.2 Client beneficiary, upon 6.2 Monitors the daily attendance and None 90 days Employment Officer
instruction from partner employer, progress of client beneficiary or
may attend internship Senior Labor and
Employment Officer
772
FEES TO PROCESSING
BE PAID TIME
or
III
or
II
PESO
6.3 Client beneficiary is successfully 6.3 Prepares report of successful None Employment Officer
placed with partner employer and placement or
have him/ her report for work Senior Labor and
Employment Officer
or
III
or
II
PESO
190 days, 9
6 minutes
*JOBSTART CALOOCAN is a devolved national program under R.A. No. 10869 and program implementation guidelines from the Bureau of Local Employment.
773
6 Application as Beneficiary for Program: Tulong Tanghanapbuhay sa Ating DisplaceD Workers (TUPAD)/ Clean-
Up and Livelihood Assistance Program (CLAP)
TUPAD and CLAP Programs are community-based package of assistance that provides emergency employment for displaced workers, underemployed,
and unemployed poor, for a minimum period of five days depending on the nature of work to be performed.

WHO MAY AVAIL: All Resident applicant
1. Duly accomplished TUPAD/ CLAP Form PESO
2. 2x2 ID Picture (2 pcs.) Client
4. Certification of Residence Barnagay where client is residing
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
1.2 Receive the required documents Officer of the Day
1.2 Submit complete requirements PESO
2.1 Client undergoes interview and 2.1 Conduct interview and None 1 hour Supervising Labor and
assessment assessment and advise client on Employment Officer
the schedule of release of names or
of successful TUPAD/ CLAP Senior Labor and
Employment Officer
beneficiary
or
III
774
FEES TO PROCESSING
BE PAID TIME
or
II
PESO
2.2 Selection of qualified TUPAD/ None 5 days Supervising Labor and
CLAP beneficiaries from all Employment Officer
applicants or
Senior Labor and
Employment Officer
Successful beneficiaries are
or
2.3 advised to report on scheduled Labor Employment Officer
date for contract signing and III
orientation or
II
PESO
2.2 If chosen, client beneficiary report 2.4 Labor and Employment Officer/s None 1 hour Supervising Labor and
for contract signing and conduct orientation Employment Officer
orientation or
Senior Labor and
Employment Officer
or
III
or
II
PESO
3.0 BENEFICIARY CONTRACT SIGNING
3.1 Client beneficiary signs contract 3.1 Labor and Employment Officer/s None 15 minutes Supervising Labor and
prepares contract and facilitates Employment Officer
signing by client beneficiary and or
Senior Labor and
775
FEES TO PROCESSING
BE PAID TIME
advised the same of the schedule Employment Officer
of work or
III
or
II
PESO
4.0 REPORT FOR WORK AND PAYOUT
4.1 Client beneficiary reports for work 4.1 Monitors the daily attendance of None 5 days Admin Aide I
client beneficiary or
Admin Aide II
Officer of the Day
PESO
4.2 At the end of 5 days, client 4.2 Receives from client beneficiary None 15 minutes Admin Aide I
beneficiary submits a daily time the DTR and AR or
record (DTR) and Admin Aide II
Accomplishment Report (AR) Officer of the Day
PESO
4.3 Process payroll of client None 21 days Admin Aide I
beneficiaries (from or
submission Admin Aide II
4.4 Advise client beneficiary on the Officer of the Day
of DTR and PESO
schedule of payout AR from all
client
beneficiarie
s)
4.3 Attend pay-out and claim salary 4.5 Facilitate pay-out for client None 4 hours Admin Aide I
beneficiary or
Admin Aide II
Officer of the Day
776
FEES TO PROCESSING
BE PAID TIME
PESO
31 days, 6
21 minutes
*TUPAD and CLAP is a covered under Sangguniang Panlungsod Resolution No. 2404 S.2015 and program implementation guidelines OCA-ILEEP.
7 Application for the Conduct of Career Coaching/ Labor Education

Scheduling and conduct of Career Coaching/ Labor Education for graduating high school/ college students to equip them with basic knowledge on labor
standards and labor market information.

WHO MAY AVAIL: Public or Private Schools within jurisdiction of the City
1. Letter Request to conduct Career Coaching/ Labor Education Client
addressed to the City Mayor
FEES TO PROCESSIN
BE PAID G TIME
1.1 Submit Letter Request to Office of 1.1 Receive the Letter Request to be None 5 minutes Officer of the Day
the City Mayor Endorsed to PESO Office of the City Mayor
1.2 Upon endorsement from the None 20 minutes Supervising Labor and
Mayor’s Office, the Letter Employment Officer
Request will be scheduled for or
implementation and advise client Senior Labor and Employment
for availability of schedule Officer
or
777
FEES TO PROCESSIN
BE PAID G TIME
or
PESO
2.0 CAREER COACHING
2.1 Labor and Employment Officer/s None 4 hours Supervising Labor and
will conduct the scheduled Career Employment Officer
Coaching/ Labor Education or
Officer
or
or
PESO
31 days, 6
21 minutes
8 Application for Livelihood Assistance/ Grants

Scheduling and conduct of Livelihood Assistance/ Grants (Subject to availability of funds).

WHO MAY AVAIL: All Residents
1. Letter Request for Livelihood Assistance/ Grants addressed Client
to the City Mayor
778
FEES TO PROCESSIN
BE PAID G TIME
Request will be acted upon and or
scheduled for implementation Senior Labor and Employment
Officer
1.3 Client beneficiary will be advised or
on the schedule of interview and Labor Employment Officer III
awarding of assistance/ grants or
PESO
2.0 AWARDING OF LIVELIHOOD ASSISTANCE/ GRANTS
2.1 Labor and Employment Officer/s None 4 hours Supervising Labor and
will conduct the scheduled Employment Officer
Awarding of Livelihood or
Assistance/ Grants Senior Labor and Employment
Officer
or
or
PESO
7 days, 4
20 minutes
779
9 Labor Counseling Services

Counseling on labor laws, which include labor standards and relations; labor case assistance and dispute resolution.

FEES TO PROCESSING
BE PAID TIME
Admin Aide II
Officer of the Day
PESO
2.0 INTERVIEW, COUNSELING AND ASSESSMENT
2.1 Client interview and counseling 2.1 Labor and Employment Officer/s None 1 hour Supervising Labor and
conducts interview, case Employment Officer
assessment and counseling or
Officer
or
or
PESO
1 hour and
TOTAL: None
3 minutes
780
10 Overseas Filipino Worker’s (OFW) Help Desk

The establishment of OFW Help Desks is mandated by the Migrant Workers’ Act (RA 8042 as amended by RA 10022), and is institutionalized with a
Memorandum of Agreement on Convergence Program for OFWs forged by DOLE, TESDA, POEA and OWWA with the local government.
These help desks are established at the local level to attend to the problems and concerns of the OFWs and their families, and to provide information on
all aspect of overseas employment.

1. Government Issued Identification Card or Philippine BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LGU, Barangay
Passport
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
Officer of the Day
PESO
2.0 INTERVIEW AND COUNSELING
2.1 Client interview and counseling 2.1 Labor and Employment Officer/s None 1 hour Supervising Labor and
conducts interview, case Employment Officer
assessment and counseling and or
advocacy for OFW reintegration Senior Labor and Employment
Officer
or
or
781
FEES TO PROCESSING
BE PAID TIME
PESO
1 hour and 3
TOTAL: None
minutes
11 In-Center Manpower Skills Training

In-Center Manpower Technical-Vocational Skills Training which are TESDA Recognized offered through the Caloocan City Manpower Training Center.

WHO MAY AVAIL: All Residents, at least high school graduat
2. Photocopy of High School Card (Form 138) Originating school of client
3. Photocopy of Barangay Certificate Barangay where the client resides
4. Photocopy of Cedula Treasury
5. 2x2 ID Pictures (2 pcs.) Client
6. Photocopy of Birth Certificate PSA
7. Photocopy of Marriage (for married female) PSA
8. Long Folder Client
FEES TO PROCESSING
BE PAID TIME
Admin Aide II
1.2 Submit complete requirements 1.2 Receive the required documents Officer of the Day
782
FEES TO PROCESSING
BE PAID TIME
and check for completeness PESO
I
1.3 ssue National Skills Registration
System (NSRS) Form to client
when all were given
Admin Aide II
Employment Information System PESO
validation
3.0 INTERVIEW AND BRIEFING
3.1 Undergo interview and briefing 3.1 Conduct interview and briefing None 30 minutes Supervising Labor and
Employment Officer
or
Officer
or
or
PESO
4.0 RELEASE OF CLASS SCHEDULE
4.1 Receive Enrollment Slip 4.1 Issue Enrollment Slip to client and None 5 minutes Admin Aide I
advise the same of the schedule or
of classes Admin Aide II
Officer of the Day
783
FEES TO PROCESSING
BE PAID TIME
PESO
TOTAL: None 1 hour
12 Application for Off-Site Technical Training

Scheduling and conduct of Off-Site Short Course Technical Training.

1. Letter Request for the conduct of Off-Site Technical Training Client
address to the City Mayor
FEES TO PROCESSING
BE PAID TIME
Officer
or
1.3 Client beneficiary will be advised Labor Employment Officer III
on the schedule of Off-Site or
Technical Training Labor Employment Officer II
PESO
784
2.0 OFF-SITE TECHNICAL TRAINING SCHEDULE

2.1 Manpower Development Officer/s None 4 hours Supervising Labor and
will conduct the scheduled Off- Employment Officer
Site Technical Training or
Officer
or
or
PESO
4 hours
TOTAL: None and 25
minutes
13 Application for the Conduct of Livelihood Demonstration

Scheduling and conduct of Livelihood Demonstration.
OFFICE OR DIVISION: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center (CCMTC)
2. Letter Request for the conduct of Livelihood Training Client
addressed to the City Mayor
FEES TO PROCESSING
BE PAID TIME
785
FEES TO PROCESSING
BE PAID TIME
scheduled for implementation Senior Labor and
Employment Officer
1.3 Client beneficiary will be advised or
on the schedule of Livelihood
III
Demonstration or
II
PESO
2.0 LIVELIHOOD DEMONSTRATION SCHEDULE
Livelihood Demonstration or
Senior Labor and
Employment Officer
or
III
or
II
PESO
4 hours
TOTAL: None and 25
minutes
786
14 Request for the Conduct of Serbisyong Malapitan

Scheduling and conduct of Serbisyong Malapitan to requestee’s venue.
OFFICE OR DIVISION: Public Employment Service Office (PESO) – Caloocan City Manpower Training Center (CCMTC)
Letter Request for the conduct of Serbisyong Malapitan addressed Client
to the City Mayor
FEES TO PROCESSING
BE PAID TIME
Officer
or
1.3 Client beneficiary will be advised Labor Employment Officer III
on the schedule of Livelihood or
Demonstration Labor Employment Officer II
PESO
2.0 SERBISYONG MALAPITAN SCHEDULE
Serbisyong Malapitan or
Officer
or
787
FEES TO PROCESSING
BE PAID TIME
or
PESO
4 hours
TOTAL: None and 25
minutes

information:
- Client’s name
- Complete Address
788

- Client’s name
- Complete Address
- Incident
- Evidence
• Office Telephone Numbers (PESO Main):
- 8288-8811 local 2245
- 5336-5704
- 5310-0605
• Office Telephone Numbers (CCMTC South Campus):
- 5310-1461
- 5319-5561
• Email Address:
- liro.caloocan@gmail.com
- peso@caloocancity.gov.ph
• Office Address:
789

-PESO Main
- PESO North
4th Floor Social Development Center (SDC) Building, Caloocan North City Halll, Camarin, Caloocan City
- CCMTC South Campus
CCMTC Building, F. Roxas Street between 1st and 2nd Avenue, Caloocan City
- CCMTC North Campus
Voctech Building, Dona Aurora Street, Libis Camarin, Barangay 175, Caloocan City
790
PUBLIC INFORMATION DIVISION (EXECUTIVE DIRECTION)
791
1 Provision of Research Materials, Pamphlets, Community Paper, and Database Information

The Office of the City Mayor - Public Information Division provides research materials, pamphlets community paper, and database
information (e.g. video footages and photo documentation) for reference and documentation files of other offices.
OFFICE OR DIVISION Office of the City Mayor – Public Information Division (OCM-PID)
WHO MAY AVAIL All
1. Any valid government identification card (original and − Client
photocopy) − Any government agency-issuing identity cards
2. Accomplished Request Form OCM-PID Frontline Counter
FEES TO PROCESSING
BE PAID TIME
1. REQUEST LETTER/ FORM SUBMISSION
0
1. Ask for a Request Form from 1. Provide client with Request None 2 minutes Administrative Aide VI
1 the OCM-PID Receiving 1 Form. or
Officer of the Day
Counter.
Receive and refer OCM - PID
Accomplish and submit 1. accomplished Request Form to

1. Request Form indicating 2 Administrative Officer V.
2 needed information (e.g. date,
city events/ activities) to the
assigned personnel at the
OCM-PID Receiving Counter.
792
FEES TO PROCESSING
BE PAID TIME
1. Inform assigned OCM-PID 1. Review and discuss request None 5 minutes Administrative Officer V
3 technical personnel on the 3 details with the client. or
details of the requested Administrative Officer II
documents. Check for the availability of data or
1. requested.
OCM - PID
Wait while the requested 4
1. documents are being prepared/ Advise client to wait while the
4 retrieved. requested documents are being
1. prepared/ retrieved.
5
2.
DOCUMENT RELEASE
0
2. For releasing of available 2. For releasing of available None 10 minutes Administrative Officer V
1 documents: 1 documents: or
− Provide data medium (CD/ − Prepare and copy requested Administrative Officer II
DVD/ flash media) or documents to the medium or
electronic mail (e-mail) (CD/ DVD/ flash media) or
OCM - PID
address for a digital/ send to the e-mail address
electronic copy. given by the client for a
digital/ electronic copy;
and/or
− Provide client with copies of
requested documents to be
reproduced.
For obtaining documents For obtaining documents

available in other offices/ available in other offices/
departments: departments:
793
FEES TO PROCESSING
BE PAID TIME
− Proceed to the other offices/ − Refer client to the
departments referred by the concerned offices/
OCM-PID technical departments for the
personnel for the acquisition acquisition of needed
of needed information/ information/ documents.
documents.
For conducting an interview:
For conducting an interview: − Accommodate interviews
− Interview the OCM-PID conducted by the client for
technical personnel for additional information
additional information regarding research.
regarding research.
2. Receive and acknowledge 2. Record actions taken and file None 3 minutes Administrative Aide VI
2 requested data/ information. 2 Request Form for future or
reference. Officer of the Day
OCM - PID
2 Provision of Data/ Information to Requests Sent Through Electronic Mail (E-mail)

The Office of the City Mayor - Public Information Division provides database information (e.g. video footages, photo documentation,
Baseline information) for reference of other agencies/organizations.
WHO MAY AVAIL All
794

E-mail request signed by the requesting authority or Client
individual
FEES TO PROCESSING
BE PAID TIME
1. REQUEST LETTER SUBMISSION
0
1. Send request for data/ 1. Receive request from the client None 2 minutes Administrative Aide VI
1 information through e-mail 1 through e-mail. or
address: Officer of the Day
− caloocan.pio@gmail.com Endorse/ inform the OCM - PID
− publicinfo@caloocancity.gov Administrative Officer on the
.ph 1. request.
2
1. Check availability of data None 2 minutes Administrative Officer V
3 requested. OCM - PID
2. DOCUMENT RELEASE
0
2. Acknowledge/ confirm receipt of 2. Send requested data to the None 3 minutes Coop. Development Specialist I
1 requested data/ information 1 client/ researcher through OCM - PID
through email. email.
2. Record actions taken in the None 2 minutes Administrative Aide VI

2 logbook for future reference. or
Officer of the Day
OCM - PID
795
3 Provision of Employee’s Identification Card (as per Anti-Red Tape Act)

The Office of the City Mayor - Public Information Division provides ARTA I.D. to the employees of the City Government of Caloocan in
accordance to Anti-Red Tape Act.
WHO MAY AVAIL City Government of Caloocan employees
Accomplished ARTA ID Form Client
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.0 ARTA ID APPLICATION
1.1 Proceed to the Human 1.1 Refer employee to HRMDO to None 1 minute Administrative Aide VI
Resource Management and request for an ARTA ID form. or
Development Office (HRMDO) Officer of the Day
for issuance of an ARTA ID OCM - PID
Form.
1.2 Ask for an ARTA ID Form from 1.2 Issue ARTA ID Form. None 1 minute Administrative Aide I
the HRMDO Front Desk. HRMDO
1.3 Accomplish and submit ARTA 1.3 Receive and record None 5 minutes Administrative Aide I
ID Form to the HRMDO Front accomplished ARTA ID Form. HRMDO
Desk.
1.4 Forward ARTA ID Form to the
assigned personnel in charge
on Job Order workers, Contract
of Service contract and
permanent employees.
796
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
1.4 Receive approved and signed 1.5 Approve and affix signature on None 5 minutes Administrative Assistant I for Job
ARTA ID Form. the ARTA ID Form. Order worker and Contract of
Service
1.5 Proceed to OCM-PID. 1.6 Release signed ARTA ID Form Administrative Assistant VI for
permanent employee
to the employee.
HRMDO
1.7 Advice employee to submit form
to OCM-PID.
2.0 ARTA ID PREPARATION
2.1 Submit approved ARTA ID 2.1 Receive and verify ARTA ID None 4 minutes Administrative Aide VI
Form to the assigned personnel Form signed by HRMDO or
at the OCM-PID Receiving personnel. Officer of the Day
Counter. OCM-PID
2.2 Record approved ARTA ID
Form.
2.2 Prepare for a picture-taking for 2.3 Capture employee’s photo. None 5 minutes Photographer
the ARTA ID photo OCM-PID
requirements.
2.4 Lay-out and verify employee’s None 15 minutes Admin. Aide V (Artist Illustrator I)
information in the ARTA ID. OCM-PID
2.5 Print employee’s ARTA ID.
2.6 Review information on the

ARTA ID.
2.7 Endorse the employees’ printed None 5 minutes Administrative Aide VI
ARTA ID to HRMDO. OCM-PID
2.8 Verify employee’s information in None 1 minute Administrative Assistant I for Job
the ARTA ID. Order worker and Contract of
Service
797
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
Administrative Assistant VI for
permanent employee
HRMDO
2.9 Affix initial signature beside City None 1 minute City Personnel Officer
Mayor’s name. HRMDO
2.10 Record ARTA ID with initial None 1 minute Administrative Assistant I for Job
signature of City Personnel Order worker and Contract of
Officer. Service
Administrative Assistant VI for
permanent employee
HRMDO
3.0 ARTA ID RELEASE
3.1 Verify the ARTA ID at OCM – 3.1 Check the record of printed None 2 minutes Administrative Aide VI
PID if already forwarded to ARTA ID for the date forwarded or
HRMDO for release. to HRMDO. Officer of the Day
OCM-PID
3.2 Advice the employee to proceed
at HRMDO for the release of
ARTA ID.
3.2 Receive printed ARTA ID. 3.3 Release printed ARTA ID to None 2 minutes Administrative Assistant I for Job
employee. Order worker and Contract of
Service
3.4 Advice employee to proceed to Administrative Assistant VI for
permanent employee
OCM- PID for ARTA ID
HRMDO
lamination.
3.3 Proceed to OCM - PID. 3.5 Verify the printed ARTA ID with None 5 minutes Administrative Aide VI
employee signature. or
Officer of the Day
3.4 Sign the printed ARTA ID before 3.6 Laminate the printed ARTA ID. OCM-PID
lamination.
798
FEES TO PROCESSING
PERSON RESPONSIBLE
BE PAID
3.5 Acknowledge receipt of ARTA 3.7 Release laminated ARTA ID to

ID in the logbook. employee.
3.8 Record actions taken in the

logbook for future reference.
4 Assistance on Requests for Documentation of City Events

Accommodation of requests for coverage and photo/ video documentations on various events and activities conducted by the City Government
offices/ departments.
WHO MAY AVAIL City Government of Caloocan Offices/ Departments
1. Request Form OCM-PID
2. Request Letter (optional) Client
799
FEES TO PROCESSING
BE PAID TIME
1.0 REQUEST LETTER SUBMISSION
1.1 Ask for a Request Form from the 1.1 Provide client with Request None 2 minutes Administrative Aide VI
assigned personnel at the OCM- Form. or
PID Receiving Counter. Officer of the Day
1.2 Receive accomplished Request OCM - PID
1.2 Accomplish and submit Request Form and refer to Administrative
Form to the OCM-PID Receiving Officer V.
Counter.
1.3 Wait for OCM-PID’s advice on 1.3 Check Schedule Board on the None 2 minutes Administrative Officer V
the confirmation of request. availability of the Coverage OCM - PID
Team on the requested schedule
of event/ activity.
(In case of full schedule, inform

the client on the unavailability of
coverage team on the event
date.)
2.0 REQUEST CONFIRMATION/ APPROVAL
2.1 Receive confirmation on the 2.1 Sign and approve request. Administrative Officer V
request from OCM-PID. OCM - PID
2.2 Record and post on the None 5 minutes Administrative Aide VI
Schedule Board the dates of the or
event/ activity. Officer of the Day
OCM - PID
2.3 Inform the Coverage Team on
the event/ activity schedule.
2.4 Inform the client on the approval

of request.
800
FEES TO PROCESSING
BE PAID TIME
2.5 Record actions taken in the

3.0 EVENT COVERAGE
3.1 Receive assistance on the 3.1 Cover and document the city None 4 hours Coverage Team
coverage and documentation of event. OCM - PID
the city event/ activity on the
scheduled date.
3.2 Save the photo and video 1 hour

materials for proper filing of city
event/ activity.
None 5 hours and

TOTAL
9 minutes
5 Provision and Assistance in the Production of Information, Education and Communication (IEC) Materials and
Audio-Visual Presentations (AVPS)
Accommodation of requests for the preparation of IEC materials and/ or promotional videos on various programs/ projects/ activities conducted
by the City Government offices/ departments.
WHO MAY AVAIL City Government of Caloocan Offices/ Departments
801

1. Request Form OCM-PID
2. Request Letter (optional) Client
3. Data medium (USB Flash drive, CD/DVD, etc.) Client
FEES TO PROCESSING
BE PAID TIME
1.1 Ask for a Request Form from the 1.1 Provide client with Request None 5 minutes Administrative Aide VI
assigned personnel at the OCM- Form. or
PID Receiving Counter. Officer of the Day
1.2 Receive accomplished Request OCM - PID
1.2 Accomplish and submit Request Form and refer to Administrative
Form to the OCM-PID Receiving Officer V.
Counter.
1.3 Discuss the concept, theme, and 1.3 Validate the request. None 30 minutes Administrative Officer II
provide materials for the OCM - PID
preparation of the IEC/ AVP with 1.4 Discuss particulars of the request
OCM-PID. with the client.
2.0 REQUEST CONFIRMATION/ APPROVAL
2.1 Approve and affix signature on None 5 minutes Officer in Charge
the Request Form. OCM - PID
2.1 Receive confirmation on the 2.2 Inform the client on the approval None 2 hours Administrative Officer II
request. of request. OCM - PID
2.2 Provide the details about the 2.3 Designate and schedule tasks.
materials needed for the IEC/
AVP. 2.4 Inform the Technical/ Production
Section on the tasking and
schedule.
2.5
802
FEES TO PROCESSING
BE PAID TIME
Coordinate with the client for the
details needed for the script/
video shoot.
2.6
Conceptualize outline and script
for IEC/ AVP.
3.0 IEC/ AVP PREPARATION
3.1 Prepare the outline, script, video/ None 2 days Administrative Officer II
photo shoot, and editing. OCM - PID
3.2 Shoot video and photo materials

for IEC/ AVP.
3.3 Screen the video and photo

materials for video editing.
3.4 Edit materials/ video based on None 1 day Admin. Aide V (Audio Visual
the script. Equipment Operator II)
OCM - PID
3.5 Check the IEC/ AVP for final
review and revision.
3.6 Review and approve IEC/ AVP. None 3 minutes Officer in Charge
OCM - PID
3.1 Provide data medium for transfer 3.7 Transfer the requested IEC/ AVP None 5 minutes Administrative Officer V
of requested IEC/ AVP. to the data medium provided by OCM - PID
the client.
4.0 REQUESTED IEC MATERIAL AND/ OR AVP RELEASE
4.1 Acknowledge receipt of 4.1 Release prepared IEC material/ None 2 minutes Administrative Aide VI
requested IEC/ AVP on the AVP to the client. or
Officer of the Day
logbook.
4.2 OCM - PID
803
FEES TO PROCESSING
BE PAID TIME
Present the logbook for client’s
signature in the
Acknowledgement Column.
4.3
Record actions taken in the
None 3 days and 3
TOTAL
hours

information:
− Client’s name
804

How to file ● Write the complaint on the Feedback Form available in the office and drop in the designated Comment and
− Client’s name
− Incident
− Evidence
● Complaints sent through a formal letter are forwarded to the Office Head/ Officer-in-Charge/ Action Officer
− 5336-5598 / 8288-8811 local 2230
− South Caloocan – 0947-7466497
− North Caloocan – 0917-6002410
− caloocan.pio@gmail.com
− cpio@caloocancity.gov.ph
− www.facebook.com/caloocan.pio
● Office Address:
− Office of the City Mayor – Public Information Division
1403
805

− 8478-5093
− 8888
− 8736-8645; 8736-8603; 8736-8629; 8736-8621
− 0908-8816565 (text)
− 1-6565 (call)
806
SANGGUNIANG PANLUNGSOD
807
1 Evaluation of Documents for Inclusion in the Preparation of the Agenda in the Sangguniang Panlungsod’s
(SP) Sessions/ Meetings
Review of proposed legislative measures submitted by the City Councilors and Barangay Officials for inclusion in the Agenda .
LEGISLATIVE MEASURES
OFFICE OR DIVISION: SP - Administrative Services and Legislative and Research Section
WHO MAY AVAIL: Caloocan City Councilors
12. Proposed Legislative Measures City Councilors
FEES TO PROCESSIN
BE PAID G TIME
1.0 SUBMISSION OF PROPOSED LEGISLATION
1.1 Caloocan Citizens/Constituents 1.1 Councilor receives and record None 10 minutes Respective Standing
submits petitions, proposals, petition of Caloocan Citizen. Committee
grievances, complaints to the
respective Caloocan City
Councilors
1.2 Councilors submit proposed SP 1.2 Receive and record document/ None 15 minutes Administrative Assistant III
Resolution and/or Ordinance for copy of Proposed SP Resolution Administrative Section
inclusion in the Agenda (on or and/or Ordinance for evaluation. Office of the Sangguniang
before 2PM of a Friday preceding 1.3 Refer submitted document to the Panlungsod – Secretariat
the next SP Session). Board Secretary IV. Services
1.3 Secure received copy of
documents.
2.0 AGENDA PREPARATION
808
FEES TO PROCESSIN
BE PAID G TIME
2.1 Monitor the status of the 2.1 Consolidate Proposed legislation None 60 minutes Board Secretary IV
submitted SP legislation. for inclusion in the Agenda. Office of the Sangguniang
Prepare draft agenda and all Panlungsod – Secretariat
matters to be taken up by the SP Services
2.2 in its session/meeting.
Forward draft agenda and
consolidated proposed
2.3 legislations to the concerned
Legislative Personnel for approval
and signature.
3.0 AGENDA APPROVAL
3.1 Monitor the status of the 3.1 Review and affix signature in the None 30 minutes Secretary to the Sangguniang
submitted SP legislation. Agenda. Panlungsod II
3.2 Forward signed Agenda to the Office of the Sangguniang
Majority Floor Leader. Panlungsod – Secretariat
Services
3.3 Review and affix signature in the None 4 hours Majority Floor Leader
Agenda recommending for Office of the Sangguniang
approval. Panlungsod – Legislative
3.4 Forward signed Agenda to the Services
City Vice Mayor.
3.5 Review and approve and affix the None 4 hours City Vice Mayor
signature in the agenda. Office of the City Vice Mayor
3.6 Endorse approved agenda to the
Sangguniang Panlungsod
Secretariat for distribution.
4.0 AGENDA DISSEMINATION
809
FEES TO PROCESSIN
BE PAID G TIME
4.1 Receive approved agenda to be 4.1 Reproduce and distribute None 30 minutes Administrative Officer
tackled in the session. approved agenda to the Office of the Sangguniang
Sangguniang Panlungsod Panlungsod – Secretariat
members. Services
4.2 Record actions taken and file
original proposed legislations and
agenda for future reference.
1 day, 2
25 minutes
BARANGAY ORDINANCES
WHO MAY AVAIL: 188 Barangays of Caloocan City
1. Barangay Ordinances 188 Barangays of Caloocan City
13. Attachments
− Barangay Ordinances
− Public Hearing
− Public Posting of Notice in 3 conspicuous places
− Minutes and signatures who are present during the
meeting
− Invitation regarding the meeting
− Submit within 10 days after approval
− Must be 18 copies
810
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF PROPOSED ORDINANCE
1.1 Submit Proposed Barangay 1.1 Check completeness of None 10 minutes Board Secretary IV
Ordinance for inclusion in the requirements. Office of the Sangguniang
Agenda. (on or before 2PM of a (if not, advise client to complete Panlungsod – Secretariat
Friday preceding the next SP requirements) Services
Session) 1.2 Receive and record documents/
copy of Barangay Ordinance.
1.2 Secure received copy of 1.3 Return one received copy to the
documents client.
1.4 Refer submitted document to the
Board Secretary IV.
2.1 Monitor the status of the 2.1 Consolidate Proposed barangay None 30 minutes Board Secretary IV
submitted SP legislation. ordinance for inclusion in the Office of the Sangguniang
Agenda. Panlungsod – Secretariat
2.2 Prepare draft agenda and all Services
matters to be taken up by the SP
in its session/meeting.
2.3 Forward draft agenda and
consolidated proposed barangay
ordinances to City Government
Assistant Department Head II.
3.0 AGENDA APPROVAL
3.1 Monitor the status of the 3.1 Review Agenda. None 30 minutes City Government Assistant
submitted SP legislation. 3.2 Forward reviewed Agenda to the Department Head II
Board Secretary IV for signature Office of the Sangguniang
and approval. Panlungsod – Secretariat
Services
811
FEES TO PROCESSING
BE PAID TIME
3.3 Endorse reviewed Agenda to the None Board Secretary IV
concerned Legislative Personnel Office of the Sangguniang
for signature and approval. Panlungsod – Secretariat
Services
3.4 Review and affix signature in the None Secretary to the Sangguniang
Agenda. Panlungsod II
3.5 Forward signed Agenda to the Office of the Sangguniang
Majority Floor Leader. Panlungsod – Secretariat
Services
3.6 Review and affix signature in the None 4 hours Majority Floor Leader
Agenda recommending for Office of the Sangguniang
approval. Panlungsod – Legislative
3.7 Forward signed Agenda to the Services
City Vice Mayor.
4.1 Review and approve and affix the None 5 minutes City Vice Mayor
signature in the agenda. Office of the City Vice Mayor
4.2 Endorse approved agenda to the
Sangguniang Panlungsod
Secretariat for distribution.
5.0 RESOLUTIONS
5.1 Refer the said barangay None 5 hours Majority Floor Leader
ordinance to different standing Office of the Sangguniang
committees during session. Panlungsod – Legislative
Services
5.2 Committee Hearing to be None 30 days* Concerned SP Standing
conducted by the different Committee
committees to be attended by
Barangay officials.
812
FEES TO PROCESSING
BE PAID TIME
5.3 Receive Committee Report for None 5 minutes Concerned SP Standing
approval by the City Councils in Committee
the next session
5.4 Furnishing copy of None 1 day Secretary to the Sangguniang
communications, reports, actions Panlungsod II
of City Council to the concerned Office of the Sangguniang
Barangay relative to their Panlungsod – Secretariat
Barangay measures. Services
31 days, 1
TOTAL: None hour and 20
minutes
* Section 57 of Republic Act No. 7160
STANDING COMMITTEES
• Committee on Appointments • Committee on Market and Slaughterhouse
• Committee on Barangay Affairs • Committee on Overseas Filipino Workers
• Committee on Comminuty Development, Parks and • Committee on Persons with Disabilities and Special Needs
Playgrounds. • Committee on Police, Civil and Military Relations
• Committee on Cooperatives, Non-Governmental Organizations • Committee on Public Welfare and Public Service
and People’s Organization • Committee on Real Estate/Landed Estates, Subdivisions Housing
• Commitee on Dangereous Drugs and Assessment
• Committee on Education • Committee on Senior Citizens
• Committee on Energy and Water Resources • Committee on Style
• Committee on Engineering and Public Works • Committee on Tourism and Cultural Affairs
• Committee on Environmental Protection • Committee on Trade Commerce and Industry
• Committee on Ethics and Discipline • Committee on Transportation and Communication
• Committee on Finance and Appropriations • Committee on Urban Poor
• Committee on Games and Amusement • Committee on Ways and Means
813
• Committee on Good Government and Justice • Committee on Family Relations, Child Welfare and Women
• Committee on Health and Sanitation • Committee on Youth and Sports Development
• Committee on Human Rights • Committee of the Whole
• Committee on Industrial Relations • Tricycle and Pedicab Franchising Board (TPFB)
• Committee on Land Use and Urban Planning
• Committee on Laws, Internal Rules and Regulations
BARANGAY BUDGET
WHO MAY AVAIL: 188 Barangays of Caloocan City
1. Proposed Legislative Measures 188 Barangays of Caloocan City
FEES TO PROCESSING
BE PAID TIME
1.0 SUBMISSION OF PROPOSED BARANGAY BUDGET
1.1 Submit Barangay Budget from the 1.1 Receive and record document/ None 10 minutes Administrative Assistant III
City Budget Office for inclusion in copy of Barangay Budget for Administrative Section
the Agenda by FRIDAY at TWO evaluation. Office of the Sangguniang
O’CLOCK in the afternoon. 1.2 Refer submitted document to the Panlungsod – Secretariat
Secretary to the Sangguniang Services
Panlungsod.
2.1 Monitor the status of the 2.1 Review and evaluate submitted None 30 minutes Secretary to the Sangguniang
submitted SP legislation. document. Panlungsod II
Office of the Sangguniang
2.2 Refer reviewed document to the Panlungsod – Secretariat
Legislative and Research Section Services
for inclusion in the Agenda.
814
FEES TO PROCESSING
BE PAID TIME
2.3 Refer the said barangay None 5 hours Committee on Finance and
ordinance to different standing Appropriations
committees during session.
Committee on Barangay
Affairs
Committee on Youth and

Sports Development
3.0 AGENDA APPROVAL
3.1 Monitor the status of the 3.1 Committee Hearing to be None 60 days* Committee on Finance and
submitted SP legislation. conducted by the different Appropriations
committees to be attended by
Barangay officials. Committee on Barangay
Affairs

Sports Development
3.2 Receive Committee Report for None 5 minutes Committee on Finance and
approval by the City Councils in Appropriations
the next session
Committee on Barangay
Affairs

Sports Development
3.3 Sign Letter of Review by the None 1 day Committee on Finance and
members of the City Councilors Appropriations
Endorse approved agenda to the
815
FEES TO PROCESSING
BE PAID TIME
Sangguniang Panlungsod Committee on Barangay
Secretariat for distribution. Affairs

Sports Development
4.1 Request for a copy of Signed 4.1 Endorse the Letter of review to None 30 minutes Secretary to the Sangguniang
Letter of Review forwarded to the the City Budget Department. Panlungsod II
City Budget Department from the Office of the Sangguniang
SP Secretariat Services. Panlungsod – Secretariat
Services
61 days, 6
15 minutes
* Section 57 of Republic Act No. 7160
2 Provision of Photocopies of Documents

Submit a request letter or accomplish the request form.
OFFICE OR DIVISION: SP - Records Section

WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents
2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services
816
FEES TO PROCESSING
BE PAID TIME
1. Submit request letter and/or 1.1 Receive request letter and/or None 5 minutes Records Officer III
accomplished Request Form accomplished Request Form. Administrative Section
Refer submitted documents to the Panlungsod – Secretariat
1.2 Administrative Division and Services
Secretary to the Sangguniang
Panlungsod.
2. Conduct interview regarding the 2.1 Review request. None 5 minutes Supervising Administrative
request. Officer III
2.2 Conduct interview with clients or
regarding the request. Records Officer III
Records Section
2.3 Approval of request letter/form Office of the Sangguniang
Panlungsod – Secretariat
Services
3. Receive photocopies of requested 3.1 Photocopies of requested None 10 minutes Supervising Administrative
documents. documents to client. Officer III
or
Records Officer III
Records Section
Services
817
3 Request for Certified True Copies of Documents

Submit a request letter or accomplish the request form.
OFFICE OR DIVISION: SP - Records Section
TYPE OF TRANSACTION: G2C – Government to Citizen G2G – Government to Government
WHO MAY AVAIL: All government agencies, Caloocan City barangays, and constituents
2. Request Form Office of the Sangguniang Panlungsod – Secretariat Services
FEES TO PROCESSING
BE PAID TIME
1. Submit request letter and/or 1.1 Receive request letter and/or None 5 minutes Records Officer III
accomplished Request Form accomplished Request Form. Administrative Section
1.2 Refer submitted documents to the Panlungsod – Secretariat
Administrative Division and Services
Panlungsod.
2. Conduct interview regarding the 2.1 Review request. None 5 minutes Secretary to the Sangguniang
request. Panlungsod II or
2.2 Conduct interview with clients Supervising Administrative
regarding the request. Officer III
2.3 Approval of request letter/form Panlungsod – Secretariat
Services
3. Receive Order of Payment (OP) 3.1 Issue OP for the Certified True None 5 minutes Records Officer III
for the Certified True Copy of Copy of requested document. Records Section
requested document. Proceed to Office of the Sangguniang
CTD for payment. 3.2 Advise to proceed to City Panlungsod – Secretariat
Treasury Department (CTD) for Services
payment.
818
FEES TO PROCESSING
BE PAID TIME
4.1 Pay the corresponding fee. 4.1 Receive and process the 5 minutes Cashier
payment. CTD
4.2 Receive the Official Receipt (OR). • First page P 30.00
• Succeeding pages P 10.00
4.2 Issue OR.

5. Present OR to Office of the 5.1 Receive proof of payment. None 5 minutes Records Officer III
Sangguniang Panlungsod – Records Section
Secretariat Services. 5.2 Prepare documents for signature Office of the Sangguniang
of the Secretary to the Panlungsod – Secretariat
Sangguniang Panlungsod. Services
Approve and affix signature of the

5.3 Panlungsod to certify document.
6. Receive Certified True Copy of 6. Release Certified True Copy of None 10 minutes Supervising Administrative
documents by the client. documents to the client. Officer III
or
Record Officer III
Services
P30.00
(first page)
TOTAL: P10.00 35 minutes
(succeeding
pages
819

information:
− Client’s name
− Client’s name
− Incident
− Evidence
820

− _____ / 8288-8811 local ____
• Email Address:
− _______
• Office Address:
- Office/ Department
___ Floor Caloocan City Hall, between 8th and 9th Streets, 8th Avenue, East Grace Park, Caloocan City
1403
821
SPORTS DEVELOPMENT AND RECREATION SERVICES
822
1 ASSISTANCE ON REQUESTS FOR SPORTS EQUIPMENT

Provision of assistance on requests for sports materials, trophies, and Athletes Fund.
OFFICE OR DIVISION: Sports Development and Recreation Office (SDRO)

WHO MAY AVAIL: Caloocan City Residents
22 Request Letter (with contact details) -- Client
− Client
23 Any valid identification card (original and photocopy)
− Any government agency issuing ID
24 Barangay endorsement Respective barangay
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare request letter addressed
to the Office of the City Mayor
(OCM) thru the Sports
Development and Recreation
Office (SDRO).
1.2 Proceed and present request 1.1 Receive request letter from the Concerned barangay
letter to respective barangay in client.
preparation for an endorsement.
1.2 Prepare endorsement of request
1.3 Receive barangay endorsement. letter.
1.3 Release endorsement to client.
1.4 Submit request letter with 1.4 Receive and record request letter None 5 minutes Administrative Aide I
barangay endorsement to the with attachments from the client. or
Officer of the Day
823
FEES TO PROCESSING
BE PAID TIME
Sports Development and Refer to the City Government SDRO
Recreation Office. 1.5 Assistant Department Head
(CGADH) II/ Chief of Office for
approval.
2.0 REQUEST LETTER APPROVAL
2.1 Wait for the final approval of 2.1 Review and approve request None 10 minutes CGADH II
request. letter with attachments for or
endorsement to the OCM. Officer in Charge SDRO
2.2 Refer documents to the

Administrative Aide I for
endorsement to OCM.
2.3 Endorse request letter with None 5 minutes Administrative Aide I
attachments to OCM for approval. or
Officer of the Day SDRO
2.4 Inform client on the status of
request and wait for further
advise.
2.5 Evaluate and approve request None 15 minutes OCM
letter.
2.6 Inform the SDRO on the approval

of client’s request.
(For disapproved requests, inform

client and explain reasons for
disapproval.)
824
FEES TO PROCESSING
BE PAID TIME
3.0 RELEASE OF REQUESTED SPORTS MATERIALS
3.1 Receive notification from OCM 3.1 Notify client regarding approval of None 10 minutes OCM
regarding approval of request. request.
3.2 Proceed to OCM and present 3.2 Release of approved requested

received copy of request letter. sports materials to the client.
Acknowledge receipt of requested Record actions taken in the

3.3 sports materials, trophies or 3.3 logbook for future reference.
athletes fund assistance.
2 BORROWING OF SPORTS EQUIPMENT

The Sports Development and Recreation Office provides assistance on borrowing of sports equipment for Barangay League and other sports
tournaments in Caloocan City.
OFFICE OR DIVISION: Sports Development and Recreation Office (SDRO)

1. Request Letter (with contact details) Client
2. Any valid identification card (original and photocopy) Client, any government agency issuing ID
3. Barangay endorsement Respective barangay
825
FEES TO PROCESSING
BE PAID TIME
1.1 Prepare request letter addressed 1.1 Receive and record request letter None 10 minutes Administrative Aide I
to the Sports Development and with attachments. or
Recreation Office (SDRO) Officer of the Day SDRO
1.2 Receive the Transmittal form and
1.2 Fill out Transmittal Form then Refer to City Government
return. Assistant Department Head
II/Chief of Office for approval
1.3 Review, approved and sign the None 10 minutes City Government Assistant
request letter. Department Head II
(In case of non-availability of or
sports equipment, Sports Officer of the Day SDRO
Development and Recreation
Office shall inform the client)
Endorse the request letter to

1.4 Administrative Aide I or Officer of
the day for the releasing of sports
equipment with Transmittal form
at Buena Park.
2.0 REALESING BORROWED SPORTS EQUIPMENT
2.1 Proceed to Buena Park, with 2.1 Record the Acknowledge receipt None 10 minutes Public Service Foreman
SDRO Staff, with Transmittal form Coordinate with the Buena Park or
for pickup of sports equipment. Staff Officer of the Day
SDRO
2.2 Receive Transmittal form and
advise client to surrender it upon
return of borrowed sports
equipment.
826
2.2 Present Acknowledge receipt for 2.3 Record and release of sports Public Service Foreman
pickup of sports equipment with equipment to be borrowed. or
transmittal form Officer of the Day
SDRO
3.1 Return/Surrender the sports 3.1 Received / record and check the None 5 minutes Administrative Aide I
equipment with Transmittal form condition of the returned sports or
after the duration of sports equipment with transmittal slip Officer of the Day
tournament after the duration of sports SDRO
tournament.

How to send feedback • Accomplish the Feedback Form available in the office and drop in designated Comment and Suggestion Box
located at the Front desk.
• May also send an email thru our Gmail account or private message our official Facebook page.
Contact information:
8288-88-11 local 2241
Email Address:
sports@caloocancity.gov.ph
How feedbacks are • Every Friday, Human Resource and Management Office Committee for feedback and complaints will go
processed around in every offices/department to accumulate all the feedback submitted.
• Feedbacks requiring response are immediately forwarded back to Sports Development and Recreation
Services Office, for review.
How to file a complaint -They may write their formal complaint address to the City Mayor’s
Office
827

How complaints are • The email received by the Sports Development and Recreation Office is then forwarded to the Mayor’s Office
processed for review.
• The Mayor’s Office will forward the letter to the Human Resources and Management Office for further validation
of the complaint and give immediate actions.
Contact Information • 8288-88-11 local 2241
sports@caloocancity.gov.ph
828
UNIVERSITY OF CALOOCAN CITY
829
1 Admission Services For New Enrollees

Processing of Enrollment for incoming Freshmen students of the University of Caloocan City (UCC).
OFFICE OR DIVISION: University of Caloocan City (UCC)
WHO MAY AVAIL: New Enrollees
(2 sets each)
1. Admission Appointment • Link: u-cal.com/faas/
2. Senior High School Card, Diploma (if available) • From the school last attended
3. Good Moral Certificate • From the school last attended
4. Proof of Caloocan City residency/ voter’s ID (parent or • Applicant: Incoming Freshmen
student) or Elementary and Junior High School Certificates of
Completion
5. Copy of Birth Certificate • Philippine Statistics Authority (PSA)
6. Medical Certificate • Any public or private hospital
7. 2x2 ID picture (white background) • Applicant: Incoming Freshmen
Information to be provided by the applicant:
1. Complete Name (Last Name, First Name and Middle Name)
2. Present/ Current Address
3. Choice of Campus (North or South Campus)
4. Three Program choices for admission and indicate the 1st, • UCC Website to view course: ucc-caloocan.educ.ph
2nd and 3rd Choice
• Example: 1st – BSA, 2nd – BSAIS and 3rd – BSAT
5. Active contact number/s
830
CLIENT STEPS AGENCY ACTIONS PERSONS RESPONSIBLE
PAID TIME
1.0 Submission of Documents
1.1 Present for verification 1.1 Check completeness of presented None 3 minutes UCC
necessary documentary requirements and
documentary requirements. verify authenticity. Registrar-South Campus
1.2
Main Campus: Inform applicant to pay the Registrar-North
Admission-Registrar’s entrance examination fee. Campus
Office
Congress
Campus:
Admission-Registrar’s
Office
2.0 Payment of Fees
2.1 Receive Order of Payment for 2.1 Issue order of payment for the PhP100.00 2 minutes Admin Officer IV
the entrance examination entrance examination. Admin Officer I
2.2 2.2 None 3 minutes (UCC Accounting Office)
Pay the amount at the Issue Official Receipt
2.3 Treasurer’s Office New City 2.3 5 minutes Revenue Collection Clerk
Hall Receive the Official Receipt and III, LTOO II,
inform the student the schedule of Senior Admin Asst II
Submit the Official Receipt to the entrance exam. (Treasury Dept. Caloocan
the Management Information City Hall)
System (MIS).
MIS Director
MIS Assistant Director
3.0 Examination
831
PAID TIME
3.1 Proceed to Examination Site 3.1 Conduct and Facilitate 4 hours Registrar-South Campus
Examination on the specified date Registrar-North Campus
3.2 Wait for the posting of 3.2 and venue
examination results
Forward List of Passers to City
Government Department Head II
4.0 Exam Results
4.1 Check result of the entrance Post the List of Passers at the None 10 days VP for Academic Affairs
exam. UCC website
4.2 http://www.ucc- 4.1 None 2 hours Registrar-South
caloocan.edu.ph Conduct pre-orientation regarding Campus
4.2 enrollment process, requirements Registrar-North
4.3 Attend the Pre-Orientation. and distribution of Passer’s Slip. Campus
None 10 minutes
4.3 Conduct interview regarding Deans of Program
Proceed and present to the program/course preference with Department
4.4 concerned department the respective department heads. CBA, CLAS,
Passer’s Slip for interview & Education
evaluation. 4.4 Issue Adviser’s Form with subjects Criminology
to be taken.
Secure Adviser’s Form
5.0 Enrollment
5.1 Check dates of Enrollment 5.1 1 week of July of every 1
st st
VP for Academic Affairs
Semester of the Annual Year.
5.2 Proceed to the Specific
Campus on the date of
enrollment
6.0 Tuition Fee Payment
832
PAID TIME
6.1 Submit complete 6.1 Check completeness of submitted None 3 minutes Registrar-South Campus
documentary requirements at documentary requirements and
the following: verify authenticity. Registrar-North
Main Campus: Registrar’s Campus
Office
Congress Campus:
Registrar’s
Office
6.2 Secure Order of Payment. 6.1 Issue Order of Payment for: Php 70.00 3 minutes Admin Officer IV
• Miscellaneous Fee Php 100.00 Admin Officer I
• Laboratory Fee (UCC Accounting Office)
Advise client to proceed to City
Treasurer Department in
Caloocan City Hall for payment
of fees.
6.2 Present Order of payment and 6.2 Received Order of Payment with None 3 minutes RCC II, LTOO II, Senior
settle the amount. the prescribed amount and issue Admin Asst. II,
the Official Receipt. (Treasury Dept.
Caloocan City Hall)
6.3 Receive and photocopy the 6.3 Receive and record the Official None 5 minutes MIS Director and MIS
Official Receipt and proceed Receipt and encode subjects with Assistant Director
to UCC-MIS Department, corresponding fees.
present the Official Receipt.
6.4 Receive the Registration 6.4 Issue Registration Form and None 2 minutes
Form with encoded subjects advise to proceed to the
and fees. Registrar’s Office.
833
PAID TIME
7.1 Present Registration form, 7.1 Receive all requirements, validate None 3 minutes Registrar-South Campus
original copy of adviser’s slip, registration form and stamp
photocopy of the OR and one ENROLLED on the registration Admin Aide III
(1) pc of 2x2 ID picture to the form. Admin Aide III
7.2 Registrar’s Office. 7.2 Admin Aide I
Receive the Registration Release the Student’s Copy of the
Form with marked Registration Form to the student.
“ENROLLED”.
8.1 Attend in the scheduled 8.1 Conduct orientation to newly 2 hours
orientation. enrolled students on school VP for Student Affairs
policies, university officials,
grading system, requesting Registrar-South
scholastic documents, & other Campus
school related concerns.
9.1 Wait for the schedule of
classes in August.
10 days, 8
TOTAL Php 170.00 hours & 39
minutes
2 Admission For Regular And Returning Students

Processing of Admission for regular and returning students of the University of Caloocan City.
WHO MAY AVAIL: Incoming 2nd to 4th year students
834

For Regular Students:
1.Latest/ Previous Registration Form • Student
2.2x2 ID picture (white background) • Student
Official
3. Receipt of the latest Miscellaneous Fee • Student
For Returning Students:

1.Letter of Intent • Student
2.Leave of Absence (LOA) • Student
3. Registration Form
Latest • Student
4.2x2 ID picture (white background) • Student
5.Evaluation of Grades • Student
835
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete documentary 1.1 Receive submitted complete None 2 days Regular Students &
requirements, interview and documentary requirements, conduct Returnees
receive of Adviser’s Slip thru interview and issue Adviser’s Slip.
respective college coordinator. College Coordinators
• College of Business and (Students with incomplete of respective
Accountancy: requirements will be advised to colleges/department
cbadean@ucc- complete their requirements.)
caloocan.edu.ph CBA, CLAS,
-College of Liberal Arts Education
and Sciences: Criminology
clas@ucc-caloocan.edu.ph
-College of Education:
coe@ucc-caloocan.edu.ph
-College of Criminology:
criminology@ucc-
caloocan
-Graduate School: Admin Officer IV
graduateschool@ucc- Admin Officer I
caloocan.edu.ph (UCC Accounting Office)
1.2 Issue Order of Payment for:
1.2 Secure Order of Payment. Miscellaneous Fee Php 70.0 3 minutes
Laboratory Fee RCC III, LTOO II, Senior
0
& advise client to proceed to the City Admin Asst. II
Php
Treasurer Dept., Caloocan City Hall Admin Asst. I
100.00
(Treasury Dept. Caloocan
1.3 3 minutes
Receive Order of Payment with the City Hall)
1.3 Present Order of Payment and None
amount specified.
pay the required fees. .
Issue the Official Receipt.
1.4 Photocopy the Official Receipt
and submit to the MIS
836
FEES TO PROCESSING
BE PAID TIME
Department and Registrar’s
Office.
2.1 Present the Official Receipt to 2.1 Receive the Official Receipt. None 5 minutes MIS Director
UCC MIS Department. MIS Assistant Director
2.2 Encode the subjects with
corresponding fees.
2.3
0 Issue the Registration Form and
advise the student to proceed to the
Registrar’s Office.
3.1 Present the Registration Form 3.1 Receive all requirements. None 3 minutes
to the Registrar’s Office. Registrar-South Campus
3.2 3.2 Validate Registration Form and
Submit photocopy of the Official stamp ENROLLED on the Admin Assistant III
Receipt, original copy of Registration Form. Admin Aide I
Adviser’s Slip and one (1) pc. Of
3.3 2x2 ID picture. 3.3 Release the Student’s copy of the
Registration Form.
Receive the Registration Card
with stamped ENROLLED.
Php 2 days and
TOTAL
170.00 14 minutes
837
3 Admission For New Students To Graduate School

Processing of Enrollment for new incoming Graduate School students of the UCC Graduate School.
WHO MAY AVAIL: Incoming Graduate School students
CHECKLIST OF REQUIREMENT/S WHERE TO SECURE

All documents must be in PDF format:
1. Copy of Transcript of Records (TOR) • Incoming Graduate School Student
2. 2x2 ID picture (white background) • Incoming Graduate School Student
3.
Voter’s ID (Caloocan City Residency) • Incoming Graduate School Student
FEES TO PROCESSING
BE PAID TIME
1.1 Submit complete documentary 1.1 Receive, assess and verify the None 2 days Dean, Graduate School
requirements thru: submitted complete documentary
EDSA Campus: requirements.
bit.ly/UCCGradSchoolEdsa (Only applications with complete
attachments and information will
Camarin Campus: be evaluated and processed.)
bit.ly/UCCGradSchoolCamarin 1.2 Dean, Graduate School
1.2 Send the schedule of interview to
Receive e-mail and/or text the qualified applicant thru text
confirmation for online message or email.
interview.
2.1 Attend the interview with the Dean 2.1 Administer the Online Interview None 2 days Dean, Graduate School
of Graduate School. with the qualified applicant.
2.2 2.20
838
FEES TO PROCESSING
BE PAID TIME
Visit UCC Graduate School FB Inform the applicant of the result of
Page for the result of the the interview thru UCC Graduate
interview. School FB Page.
3. Receive Order of Payment (OP) 3. Issue Adviser’s Slip and OP to the None 5 minutes
and Adviser’s Slip at the Graduate qualified applicant.
School Office.
4.1 Proceed to the City Treasury 4.1 Receive OP and corresponding 5 minutes RCC III, LTOO II, Senior
Department, present OP and pay fees: Admin Asst. II
the corresponding fees. Admin Asst. I
• Graduate School Tuition City Hall)
Fees (per unit/ semester)
• Master’s Program
• Scheme 1: Caloocan
Residents and Caloocan 250.00
Graduates
• Scheme 2: Non-Caloocan
400.00
Residents and Graduates
• Doctor’s Program
• Scheme 1: Caloocan
Residents and Caloocan 350.00
Graduates
500.00
• Miscellaneous Fees
• Dental/ Medical 200.00
• Library 300.00
• Social Activity 250.00
839
FEES TO PROCESSING
BE PAID TIME
4.2 Receive the Official Receipt (OR). 4.2 Issue an Official Receipt (OR) to RCC III, LTOO II, Senior
the client. Admin Asst. II
Admin Asst. I
City Hall)
5. Submit OR to the Graduate 5. Receive copy of OR and forward to None 5 minutes Dean, Graduate School
School Office. the MIS Office to process the PDF ((
Registration Form.
6. Receive enrolled e-RF from UCC 6. Send the PDF Registration Form None 2 days Dean, Graduate School
Graduate School thru email. marked with “ENROLLED” through
email.
Based on
the type 4 days and 17
TOTAL
of minutes
scheme
4 Online Enrollment For Regular Graduate School Students

Processing of Online Enrollment for regular Graduate School students of the UCC Graduate School.
WHO MAY AVAIL: Regular Graduate School Students

2 Sets of Latest PDF copy of student’s Registration Form (RF) • Regular Graduate School Student
840
FEES TO PROCESSING
BE PAID TIME
1.1 Submit latest copy of Registration 1.1 Receive the latest copy of RF for None 2 days Dean, Graduate School
Form (RF) in PDF Format thru: encoding.
• EDSA Campus:
bit.ly/UCCGradSchoolEdsa
• Camarin Campus:
bit.ly/UCCGradSchoolCamarin
1.2 Receive notification on the

issuance of Adviser’s Slip and
Order of Payment thru email. 1.2 Notify the student on the issuance
of Adviser’s Slip and Order of
Payment.
2.0
2.1 Proceed at the Registrar’s Office on 2.1 Issue Adviser’s Slip and Order of None 5 minutes Dean, Graduate School
the schedule given. Payment (OP).
2.2 Receive the Adviser’s Slip and

Order of Payment (OP) at the
Graduate School.
3.0
3.1 Proceed to the City Treasury 3.1 Receive OP and corresponding 5 minutes RCC III, LTOO II, Senior
Department (CTD), present OP and fees: Admin Asst. II
pay the corresponding fees. • Graduate School Tuition Admin Asst. I
Fees (per unit/ semester) (Treasury Dept. Caloocan
City Hall)
• Master’s Program
• Scheme 1: Caloocan 250.00
Residents and Caloocan
Graduates
841
FEES TO PROCESSING
BE PAID TIME
• Scheme 2: Non-Caloocan 400.00
• Doctor’s Program
• Scheme 1: Caloocan 350.00
Residents and Caloocan
Graduates 500.00
Residents and Graduates 200.00
• Miscellaneous Fees 300.00
• Dental/Medical 250.00
• Library
• Social Activity
3.2 Receive Official Receipt (OR). 3.2 Issue an Official Receipt (OR) to
the client.
4. Submit OR to the Graduate School 4. Receive copy of OR and forward None 5 minutes Dean, Graduate School
Office. to the MIS Office to process the ((
PDF Registration Form.
5. Receive enrolled e-RF from UCC 5. Send the PDF Registration Form None 2 days Dean, Graduate School
Graduate School thru email. marked with ENROLLED through
email.
Based on
4 days and 15
TOTAL type of
minutes
scheme
5 Student’s Scholastic Records

The Registrar’s Office serves as the main frontline unit of the University of Caloocan City. It handles the proper management of students’
academic records, its storage, maintenance and retrieval.
842

WHO MAY AVAIL: UCC Graduate and Undergraduate Students (Tertiary Level and Graduate Studies)
1. Email request • UCC Graduate and Undergraduate Students
With Clearance Document Request:

• Transcript of Records/ Transfer Credential/Honorable
Dismissal/ Certification of Grades
With Non-Clearance Document Request:
• Certified True Copy (CAV/ e-Registration Form/ Good
Morale/ Diploma/Enrollment/ Units Earned/ Letter of No
Objection/ Grade Completion/ Course Description/ English as
Medium of Instruction/ General Weighted Average/ Student
Verification
For Walk-In Applicants:
• Proceed at the Registrar’s Office Window. Staff will attend to
the applicant/s request.
FEES TO PROCESSING PERSONS

1.1 Send the request for document/s to the 1.1 Receive online document request None 3 minutes Registrar-South
respective email address: and inform the client regarding the Campus
requirements for processing thru Admin Assist. III
email.
South campus:
uccregistrarsouthcampus2020@gmail.com
1.2 Evaluator receive the printed
1.2 Receive notification thru email on how and document request for assessment None 3 minutes Admin
when to secure the document request slip at and notify the client thru email to Assistant III
the Registrar’s Office for the Order of secure document request slip at Admin
Payment. the Registrar’s Office for the Aide I
issuance of Order of Payment.
843

2.1 Proceed at the Registrar’s Office on the 2.1 Issue document request slip to the None 2 minutes
schedule given. client. Admin
Assistant III
2.2 None 3 minutes Admin
Receive the Document Request Slip and Aide I
submit to the UCC- Accounting Office to
secure Order of Payment.
2.3 Receive the Order of Payment from the UCC- 2.3 Issue Order of Payment. None 5 minutes Admin Officer
Accounting. IV
Admin Officer I
2.4 Proceed to the City Treasury Department 2.4 Receive Order of Payment with 5 minutes RCC III, LTOO
(CTD), present Order of Payment and pay the corresponding fees: II, Senior Admin
corresponding fees. Asst. II
Admin Asst. I
Schedule of Fees: (Treasury Dept.
Caloocan City
Hall)
• Transcript of Records
• (First 2 pages) in excess of
200.00
2 pages
100.00
• Diploma 200.00
• Certification of any 100.00
document
• Honorable Dismissal 100.00
• Completion fee for 100.00
Incomplete Grades
• Clearance Fee 50.00
2.5 Receive Official Receipt. 2.5 Issue Official Receipt to the client.
844

2.6 Present original and photocopy of OR of the 2.6 Receive both original and None 5 minutes Admin
requested documents (Non-Clearance or With photocopy of OR of the documents Assistant III
Clearance) requested for Non-Clearance or Admin
With Clearance request. Aide I
(For With Clearance request, give
Application Form to be
accomplished.)
2.7 For non-clearance request: 2.7 Process the requested document. None 3-5 working Admin Assistant
• Receive the date of release. days III
Admin
2.8 2.8 Process & present the Aide I
For request with clearance: accomplished document/s to the None 5-7 working
• Submit Clearance Form University Registrar for approval days
• Receive the release schedule slip. and signature. Admin
Assistant III
Admin
Inform the client on the date of Aide I
release of the request thru email
and/or text message
3. Receive the requested document. 3. Release the requested document None 5 minutes Admin
to the client. Assistant III
Admin
Aide I
Based on
12 days and
TOTAL type of
31 minutes
scheme
845

information:
• Client’s name
Action Officer for appropriate action. Response is then sent to the client through phone or formal letter
• Client’s name
• Incident
• Evidence
How complaints are • The complaints written on the Feedback Forms are collected weekly by the HRMDO personnel. All complaints
846

• 5310-65-81
• Email Address:
• South Campus: uccregistrarsouthcampus2020@gmail.com
registrar@ucc-caloocan.edu.ph
• North Campus: uccregistrarnorth2020@gmail.com

registrar.north@ucc-caloocan.edu.ph
• Office Address:
• University of Caloocan City, Biglang Awa St. corner Catleya St.,12th Avenue, East Grace Park,
Caloocan City
• University of Caloocan City, Congressional Road Extension, Barangay 171, Caloocan City
847
LIST OF DEPARTMENTS AND OFFICES

CONTACT DETAILS
CITY GOVERNMENT
OFFICE/ DEPARTMENT OFFICE ADDRESS Trunkline Electronic Mail DESIGNATION
Direct Line Facebook OFFICIAL
288-8811 Address
1. Office of the City Mayor 8F Caloocan City Hall, between 8th 53108531 2223 mayorsoffice www.facebo Hon. DALE GONZALO R. City Mayor
(OCM) and 9th Streets, 8th Avenue, East 53244960 2224 @caloocancity.gov.ph ok.com/mal MALAPITAN
Grace Park, Caloocan City 1403 apitan.along
82885716
2. OCM 8F Caloocan City Hall, between 8th 5336-5604 2238 osec@caloocan LILIBETH M. Secretary to the City
Office of the Secretary to and 9th Streets, 8th Avenue, East 2258 city.gov.ph LUAKIAN – KAW Mayor
the Mayor (OSec) Grace Park, Caloocan City 1403
2306 sectothemayor.
caloocancity@yahoo.
com
3. OCM 887-1519 Zapote Street, 82772890 caloocan.cemd PAUL RYAN A. General Manager
Caloocan City Hall - North Novaliches, Caloocan City 89611862 @yahoo.com CASTILLO
89611865
09178514138
09255229825
4. OCM 3F Caloocan City Hall, between 8th 2304 caloocancoopdev www.facebo ALLAN L. Officer in Charge
Cooperative Development and 9th Streets, 8th Avenue, East @yahoo.com ok.com/Calo LAMBOJO
and Coordinating Division Grace Park, Caloocan City 1403 ocanCDCO
(CDCD)
5. OCM 8F Caloocan City Hall, between 8th ccyouthdevelopment www.facebo CARISSA ERIKA C. Officer in Charge
Local Youth Development and 9th Streets, 8th Avenue, East office@gmail.com ok.com/ccyo POLICARPIO
Division (LYDD) Grace Park, Caloocan City 1403 uthdevelop
mentoffice
6. OCM GF Caloocan City Hall, between 8th 2269 pdaocaloocan www.facebo MICHAEL B. RAMOS Officer in Charge
Persons with Disability and 9th Streets, 8th Avenue, East @gmail.com ok.com/pda
KIM DAEAM B. SABAY Action Officer
Affairs Division (PDAD) Grace Park, Caloocan City 1403 ocaloocanfb
848
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
7. OCM 6F Caloocan City Hall, between 8th 53365598 2230 caloocan.pio www.facebo PRINCESS T. Officer in Charge
Public Affairs and and 9th Streets, 8th Avenue, East @gmail.com ok.com/calo GARCIA
Information Division Grace Park, Caloocan City 1403 ocan.pio
cpio@
(PAID)
caloocancity.gov.ph
8. Office of the City 8F Caloocan City Hall, between 8th 53365697 2219 cityadministrator EnP. AURORA C. Officer in Charge
Administrator (OCA) and 9th Streets, 8th Avenue, East 82873068 2225 @caloocancity.gov.ph CIEGO, DPA
Grace Park, Caloocan City 1403
2236 cacosinternal
2237 @gmail.com
9. Executive Direction 3F Caloocan City Hall, between 8th 53365592 2310 barangaysecretariat@ www.facebo VERONICA D. Officer in Charge
Barangay Secretariat and 9th Streets, 8th Avenue, East caloocancity.gov.ph ok.com/profi BUENVIAJE
Grace Park, Caloocan City 1403 barangaysecretariat le.php?id=1
0000744553
@gmail.com
5172
barangaysect
@gmail.com
10. Executive Direction GF Caloocan City Hall, between 8th 53365692 2217 bplo@caloocan www.facebo Atty. CHRISTIAN NIÑO A. Chief of Office
Business Permit and and 9th Streets, 8th Avenue, East 09328701028 2248 city.gov.ph ok.com/profi DIAZ
Licensing Office (BPLO) Grace Park, Caloocan City 1403 le.php?id=1
bplocaloocancity
0001205919
@gmail.com 8473
11. Executive Direction 7F Caloocan City Hall, between 8th 53100476 2278 nodrugs@caloocancit www.facebo WILMILSON D. Officer in Charge
Caloocan Anti-Drug Abuse and 9th Streets, 8th Avenue, East y.gov.ph ok.com/OC AMOYO
Office (CADAO) Grace Park, Caloocan City 1403 AdaoGaidos
12. Executive Direction 7F Caloocan City Hall, between 8th 53106972 2295 cdrrmo@caloocan www.facebo JAMES D. LAO, MD, Chief of Office
City Disaster Risk and 9th Streets, 8th Avenue, East city.gov.ph ok.com/Calo DPCAM, MMHA
Reduction and Grace Park, Caloocan City 1403 ocanDRRM
drrmocaloocan
O
@yahoo.com
849
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
Management Office alekznadurata ALEX P. Action Officer
(CDRRMO) @yahoo.com NADURATA
13. Executive Direction 2F Caloocan City Hall, between 8th 2307 leipo@caloocan www.facebo ALMA D. Officer in Charge
City Economic and and 9th Streets, 8th Avenue, East city.gov.ph ok.com/calo BUCALEN, CPA
Investment Promotion Grace Park, Caloocan City 1403 ocan.ceipo
leipo.caloocancity
Office (CEIPO)
@gmail.com
14. Executive Direction 8F Caloocan City Hall, between 8th 2270 gadrco www.facebo JAN CHRISTINE C. Officer in Charge
City Gender and and 9th Streets, 8th Avenue, East @caloocancity.gov.ph ok.com/gad. BAGTAS, RSW
Development Resource Grace Park, Caloocan City 1403 rco.5
ccgadco@gmail.com
and Coordinating Office
(CGDRCO)
15. Executive Direction 6F Caloocan City Hall, between 8th 2234 cityveterinary TEODORO M. City Veterinarian
City Veterinary Services and 9th Streets, 8th Avenue, East @caloocancity.gov.ph ROSALES, DVM
(CVS) Grace Park, Caloocan City 1403
16. Executive Direction GF Caloocan City Hall North, 887- patubig.caloocannorth ALEX P. Officer in Charge
City Waterworks System 1519 Zapote Street, Novaliches, @gmail.com NADURATA
Services (CWSS) Caloocan City
17. Executive Direction 2F Caloocan City Hall, between 8th 53365563 2243 oluza@caloocan Atty. ERIC ANTHONY B. Officer in Charge
City Zoning Administration and 9th Streets, 8th Avenue, East city.gov.ph TY
Office (CZAO) Grace Park, Caloocan City 1403
oluza.caloocanph
@gmail.com
18. Executive Direction 6F Caloocan City Hall, between 8th 53365602 2254 cro@caloocan www.facebo MARITA C. Chief of Office
Community Relations and 9th Streets, 8th Avenue, East city.gov.ph ok.com/croc RELIMBO
Office (CRO) Grace Park, Caloocan City 1403 aloocan
caloocancity_cro
@yahoo.com
850
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
19. Executive Direction 3F Caloocan City Hall, between 8th 53365593 2286 cato@caloocan www.facebo KATHLEEN C. Officer in Charge
Cultural Affairs and and 9th Streets, 8th Avenue, East city.gov.ph ok.com/CAT PACUBAS
Tourism Office (CATO) Grace Park, Caloocan City 1403 OCaloocan
catomain
@yahoo.com
20. Executive Direction 6F Caloocan City Hall, between 8th 53365693 2260 haro@caloocan www.facebo RODRIGO M. Officer in Charge
Housing and Resettlement and 9th Streets, 8th Avenue, East 09174646594 city.gov.ph ok.com/profi DANTAY, JR.
Office (HARO) Grace Park, Caloocan City 1403 le.php?id=1
0006417336
4285
21. Executive Direction 6F Caloocan City Hall, between 8th 53108499 2239 hrmd@caloocan www.facebo LORILEI J. Officer in Charge
Human Resource and 9th Streets, 8th Avenue, East 2252 city.gov.ph ok.com/profi DEL CARMEN
Management and Grace Park, Caloocan City 1403 le.php?id=1
2255
Development Office 0007550486
(HRMDO) 3272
22. Executive Direction 2F Caloocan City Hall, between 8th 53365689 2221 itdo@caloocan JEHIEL C. Chief of Office
Information Technology and 9th Streets, 8th Avenue, East 53365690 city.gov.ph REVILLEZA
Development Office (ITDO) Grace Park, Caloocan City 1403
82882427 itcaloocanlgu
@gmail.com
23. Executive Direction 7F Caloocan City Hall, between 8th 53100007 2261 internalaudit www.facebo MA. ENRIQUETA G. Officer in Charge
Internal Audit Services and 9th Streets, 8th Avenue, East @caloocancity.gov.ph ok.com/profi DELA CRUZ
(IAS) Grace Park, Caloocan City 1403 le.php?id=1
0008412711
5928
24. Executive Direction GF Caloocan City Hall, between 8th 2258 osca@caloocan www.facebo MARILYN T. Officer in Charge
Office for Senior Citizens and 9th Streets, 8th Avenue, East city.gov.ph ok.com/profi DE JESUS
Affairs (OSCA) Grace Park, Caloocan City 1403 le.php?id=1
oscasouthcaloocan
0006682152
@gmail.com 8221
851
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
25. Executive Direction 2F Caloocan City Hall, between 8th 53108567 2230 ocbo@caloocan www.facebo Engr. GILBERTO D. Officer in Charge
Office of the and 9th Streets, 8th Avenue, East 09155235555 2235 city.gov.ph ok.com/profi BERNARDO
City Building Official Grace Park, Caloocan City 1403 le.php?id=1
caloocancityocbo
(OCBO) 0006431796
@gmail.com 2657
26. Executive Direction 7F Caloocan City Hall, between 8th 2216 parks JESUS C. Officer in Charge
Parks Development and and 9th Streets, 8th Avenue, East @caloocancity.gov.ph BASMAYOR
Administration Services Grace Park, Caloocan City 1403
parks346
(PDAS)
@yahoo.com
27. Executive Direction 3F Caloocan City Hall, between 8th 53245014 2218 ProcurementOffice CHRISTINE C. Officer in Charge
Procurement Office and 9th Streets, 8th Avenue, East 53365614 @caloocancity.gov.ph SANTOS
28. Executive Direction 6F Caloocan City Hall, between 8th 53365704 2245 peso www.facebo VIOLETA Y. Officer in Charge
Public Employment and 9th Streets, 8th Avenue, East 09228152301 @caloocancity.gov.ph ok.com/PES GONZALES
Service Office (PESO) Grace Park, Caloocan City 1403 O.Caloocan
liro.caloocan
City
@gmail.com
29. Executive Direction 7F Caloocan City Hall, between 8th 2241 sports@caloocancity. www.facebo DINDO D. Chief of Office
Sports Development and and 9th Streets, 8th Avenue, East gov.ph ok.com/Kalo SIMPAO
Recreation Office (SDRO) Grace Park, Caloocan City 1403 okanSports
30. Caloocan City Medical 450 A. Mabini Street, Poblacion, 53100308 ccmc www.facebo FERNANDO S. Medical Doctor/
Center (CCMC) Caloocan City, 1400 53100464 @caloocancity.gov.ph ok.com/profi SANTOS, MD, MhcA, Hospital Administrator
le.php?id=1 CHA, FCHA
53101463 ccmc.2016
0006899212
82887077 @yahoo.com 8955
09178835857 ccmc.2013
@yahoo.com
31. Caloocan City North Camarin Road, Barangay 177, ccnmc.16@gmail.com www.facebo MAYBELLE P. Officer in Charge
Medical Center (CCNMC) Caloocan City ccnmc.hr@gmail.com ok.com/profi SISON, MD, FMTP
le.php?id=1
852
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
0007999366
8015
32. City Accounting 7F Caloocan City Hall, between 8th 53365589 2250 accounting NOMER Q. City Accountant
Department and 9th Streets, 8th Avenue, East 09176764699 2259 @caloocancity.gov.ph MARMOLEJO, CPA
2262
33. City Assessment GF Caloocan City Hall, between 8th 53365606 2210 cityassessor https://www. JOCELYN G. Officer in Charge
Department and 9th Streets, 8th Avenue, East 2213 @caloocancity.gov.ph facebook.co CASTRO
Grace Park, Barangay 103, m/caloocan
2246 caloocancityassessor Atty. FERNANDO R. Action Officer
Caloocan City 1403 assessment
soffice@gmail.com AMOR
department
34. City Budget Department 7F Caloocan City Hall, between 8th 53365598 2220 citybudget@caloocan ERWIN JOSEPH L. Officer in Charge
(CBD) and 9th Streets, 8th Avenue, East 09175324316 2251 city.gov.ph BORROMEO, CPA
Grace Park, Caloocan City 1403 caloocan_budget
@yahoo.com.ph
nomer_
marmolejo10
@yahoo.com
35. City Civil Registry 6F Caloocan City Hall, between 8th 53365591 2240 civilregistry LUCENA M. City Civil Registrar
Department (CCRD) and 9th Streets, 8th Avenue, East 53365706 2249 @caloocancity.gov.ph FLORES
89611862 caloocan.crd
(North) @gmail.com
36. City Engineering 7F Caloocan City Hall, between 8th 53365610 2227 cityengineer Engr. ERROL R. Officer in Charge
Department (CED) and 9th Streets, 8th Avenue, East 09178984030 2263 @caloocancity.gov.ph BITANGA
2294 cityengrdept
2296 @gmail.com
853
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
37. City Environmental 6F Caloocan City Hall, between 8th 2275 caloocan.cemd www.facebo PAUL RYAN A. Officer in Charge
Management Department and 9th Streets, 8th Avenue, East @yahoo.com ok.com/CE CASTILLO
(CEMD) Grace Park, Caloocan City 1403 MDaksiyon
Atmalasakit
www.facebo
ok.com/profi
le.php?id=1
0008318375
6883
38. City General Services 2F Caloocan City Hall, between 8th 53195050 2211 gsd@caloocan Atty. ROGELIO D. Officer in Charge
Department (CGSD) and 9th Streets, 8th Avenue, East 53365599 2222 city.gov.ph GABUCAN, JR.
53365688 2233
53365694 2253
09178479344 2285
2292
2298
39. City Health Department 6F Caloocan City Hall, between 8th 53365695 2279 caloocan_healthdept www.facebo EVELYN ONG – Officer in Charge
(CHD) and 9th Streets, 8th Avenue, East 2280 @yahoo.com ok.com/profi CUEVAS, MD, MPH
Grace Park, Caloocan City 1403 health le.php?id=1
2281
0008047223
2282 @caloocancity.gov.ph
7643
2283
2284
2288
2289
2308
40. City Legal Department 8F Caloocan City Hall, between 8th 53365707 2265 citylegal Atty. REDEMPTOR D. Officer in Charge
(CLD) and 9th Streets, 8th Avenue, East 2266 @caloocancity.gov.ph PEIG
854
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
caloocancitylegaldepa
rtment@gmail.com
41. City Planning and 2F Caloocan City Hall, between 8th 53365687 2247 planning@caloocan www.facebo Engr. JOSEPHINE I. Officer in Charge
Development Department and 9th Streets, 8th Avenue, East city.gov.ph ok.com/calo DELA CRUZ
(CPDD) Grace Park, Caloocan City 1403 ocan.pdd
caloocan.planning
@gmail.com
caloocan.planning
@yahoo.com
42. City Social Welfare GF/2F Caloocan City Hall, between 3365705 2302 cswd@caloocancity. JAN CHRISTINE C. City Social Welfare
Development Department 8th and 9th Streets, 8th Avenue, East gov.ph BAGTAS, RSW Officer
(CSWDD) Grace Park, Caloocan City 1403
ROBERTO L. QUIZON Action Officer
43. City Treasury Department GF/2F Caloocan City Hall, between 53365590 2260 citytreasurydept ANALIZA E. MENDIOLA, City Treasurer
(CTD) 8th and 9th Streets, 8th Avenue, East 53365596 2268 @caloocancity.gov.ph CPA
09178398283 2271 caloocan.treasury
2272 @gmail.com
2273
2274
2276
2277
2291
2299
2301
Land Tax Division GF Caloocan City Hall, between 8th 53365586 2215 Atty. CHRISTIAN NIÑO A. Officer in Charge
and 9th Streets, 8th Avenue, East 2293 DIAZ
855
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
44. Public Safety and Traffic 09328713989 dpstm@caloocancity. www.facebo Engr. GILBERTO D. Department Head
Management Department gov.ph ok.com/dpst BERNARDO
(PSTMD) – North dpstm_north07 m.north.92
@yahoo.com
PSTMD – South 6F Caloocan City Hall, between 8th 09198179439 2303 dpstm@caloocancity. www.facebo RICARDO C. Action Officer
and 9th Streets, 8th Avenue, East gov.ph ok.com/pst GARCIA
Grace Park, Caloocan City 1403 dpstmsouth@gmail.co mdsouth
m
Tricycle and Pedicab Lower Ground, Caloocan City Hall, 53365702 2228 dpstm@caloocancity. www.facebo FELIMON L. Action Officer
Regulatory Services between 8th and 9th Streets, 8th 2267 gov.ph ok.com/calo ARENAS
(TPRS) Avenue, East Grace Park, ocantprs
Caloocan City 1403
45. University of Caloocan 53106843 registrar@ucc- www.facebo MARILYN T. DE JESUS Officer in Charge
City (UCC) caloocan.edu.ph ok.com/pag
ucc.registrar es/Universit
y-of-
@gmail.com
Caloocan-
City/108466
649178595
46. People’s Law Enforcement 2F Caloocan City Hall, between 8th 53102330 2244 pleb@caloocancity. www.facebo Atty. BENJAMIN C. Officer in Charge
Board (PLEB) and 9th Streets, 8th Avenue, East gov.ph ok.com/PLE ROQUE
Grace Park, Caloocan City 1403 BCaloocan
plebcaloocancity2021
City
@gmail.com
LEGISLATIVE SERVICES
47. Office of the City Vice 5F Caloocan City Hall, between 8th 53195237 2290 vicemayor@caloocan www.facebo Hon. ANNA KARINA R. City Vice Mayor
Mayor (OCVM) and 9th Streets, 8th Avenue, East city.gov.ph ok.com/VM TEH – LIMSICO
Grace Park, Caloocan City 1403 KarinaTeh
856
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
48. Sangguniang Panlungsod 5F Caloocan City Hall, between 8th 53365612 2231 sanggunian www.facebo LORENZO O. Secretary to the
(SP) – Secretariat Services and 9th Streets, 8th Avenue, East 2232 @caloocancity.gov.ph ok.com/pag SUNGA, JR. Sangguniang
Grace Park, Caloocan City 1403 es/Caloocan Panlungsod II
sp_secretariat2014
-City-
@yahoo.com Sanggunian
g-
Panlungsod
-Session-
Hall/211517
782918286
49. SP - Legislative Services 5F Caloocan City Hall, between 8th 53365601 tunaynakaibigantopet www.facebo Hon. RAY Sangguniang
District 1 and 9th Streets, 8th Avenue, East 09158550835 adalem@gmail.com ok.com/tope CHRISTOPHER C. Panlungsod Member II
Grace Park, Caloocan City 1403 t.adalem ADALEM
50. SP - Legislative Services 5F Caloocan City Hall, between 8th 53365631 leahbacolod.caloocan www.facebo Hon. LEAH M. Sangguniang
District 1 and 9th Streets, 8th Avenue, East 09198838669 city@gmail.com ok.com/lei.b BACOLOD Panlungsod Member II
Grace Park, Caloocan City 1403 acolod.5
51. SP - Legislative Services 5F Caloocan City Hall, between 8th 53365594 coun.alexcaralde www.facebo Hon. ALEXANDER M. Sangguniang
District 1 and 9th Streets, 8th Avenue, East 09213094194 @gmail.com ok.com/ACF CARALDE Panlungsod Member II
Grace Park, Caloocan City 1403 C2022
jhen012192
@gmail.com
52. SP - Legislative Services 5F Caloocan City Hall, between 8th 09399144272 2309 office.vincehernandez www.facebo Hon. ORVINCE HOWARD Sangguniang
District 1 and 9th Streets, 8th Avenue, East @gmail.com ok.com/oha A. HERNANDEZ Panlungsod Member II
Grace Park, Caloocan City 1403 hernandez
53. SP - Legislative Services 5F Caloocan City Hall, between 8th 53106939 www.facebo Hon. VINCENT RYAN R. Sangguniang
District 1 and 9th Streets, 8th Avenue, East 09171186531 konsientengmalapitan ok.com/Kon MALAPITAN Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com siEntengMal
apitan
54. SP - Legislative Services 5F Caloocan City Hall, between 8th 09228830310 sanbtristan www.facebo Hon. JACQUELINE Z. Sangguniang
District 1 and 9th Streets, 8th Avenue, East ok.com/nubl NUBLA Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com akaye
857
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
55. SP - Legislative Services 5F Caloocan City Hall, between 8th 53106823 lanz_almeda www.facebo Hon. JOSE LORENZO T. Sangguniang
District 2 and 9th Streets, 8th Avenue, East 09177224166 @yahoo.com ok.com/lanz ALMEDA Panlungsod Member II
Grace Park, Caloocan City 1403 .almeda
56. SP – Legislative Services 5F Caloocan City Hall, between 8th 3365613 coundocedaruelo www.facebo Hon. EDGARDO N. Sangguniang
District 2 and 9th Streets, 8th Avenue, East 09178805136 @gmail.com ok.com/cou ARUELO Panlungsod Member II
Grace Park, Caloocan City 1403 ncilordoced.
arueloed@gmail.com
aruelo
57. SP – Legislative Services 5F Caloocan City Hall, between 8th 3365632 pacturayandenzelle www.facebo Hon. LUIS O. Sangguniang
District 2 and 9th Streets, 8th Avenue, East 09173005381 @yahoo.com.ph ok.com/l.asi ASISTIO III Panlungsod Member II
Grace Park, Caloocan City 1403 stio
58. SP – Legislative Services 5F Caloocan City Hall, between 8th 53365696 carolyn.cunanan www.facebo Hon. CAROLYN C. Sangguniang
District 2 and 9th Streets, 8th Avenue, East 09178522765 @ymail.com ok.com/caro CUNANAN Panlungsod Member II
Grace Park, Caloocan City 1403 lyn.cunanan
carolynccunanan
.5
@gmail.com
59. SP – Legislative Services 5F Caloocan City Hall, between 8th 09279305617 weweldeleon0914 www.facebo Hon. EMMANUEL S. DE Sangguniang
District 2 and 9th Streets, 8th Avenue, East @gmail.com ok.com/brgy LEON Panlungsod Member II
Grace Park, Caloocan City 1403 kankaloo
leatan83@gmail.com
60. SP – Legislative Services 5F Caloocan City Hall, between 8th 53365700 konsehalatdivina www.facebo Hon. ARNOLD T. Sangguniang
District 2 and 9th Streets, 8th Avenue, East 09175270485 @gmail.com ok.com/Kon DIVINA Panlungsod Member II
Grace Park, Caloocan City 1403 siATD
konsiatdivina.legis
@gmail.com
61. SP – Legislative Services 5F Caloocan City Hall, between 8th 53106752 winabel01 www.facebo Hon. MERWYN LENNON Sangguniang
District 3 and 9th Streets, 8th Avenue, East 09274097492 ok.com/mer DC. ABEL Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com wyn.abel.3
62. SP – Legislative Services 5F Caloocan City Hall, between 8th 09178434888 mayafrica888 www.facebo Hon. CARLIZA MAY A. Sangguniang
District 3 and 9th Streets, 8th Avenue, East ok.com/Ate DEL ROSARIO Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com MayAfrica
858
CONTACT DETAILS
CITY GOVERNMENT
288-8811 Address
63. SP – Legislative Services 5F Caloocan City Hall, between 8th 09209239887 www.facebo Hon. THERESITA M. Sangguniang
District 3 and 9th Streets, 8th Avenue, East tessceralde.cityhal ok.com/profi CERALDE Panlungsod Member II
Grace Park, Caloocan City 1403 le.php?id=1
l@gmail.com 0001242591
2575
64. SP – Legislative Services 5F Caloocan City Hall, between 8th 09178226308 www.facebo Hon. Atty. KINGJOHN Sangguniang
District 3 and 9th Streets, 8th Avenue, East kingjohn.echiverri ok.com/kingj ERICSON M. ECHIVERRI Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com ohn.echiverr
i.92
65. SP – Legislative Services 5F Caloocan City Hall, between 8th 53107769 www.facebo Hon. AURORA A. Sangguniang
District 3 and 9th Streets, 8th Avenue, East 09178478759 onethenson1229 ok.com/profi HENSON, JR. Panlungsod Member II
Grace Park, Caloocan City 1403 le.php?id=1
@gmail.com 0006483480
4796
66. SP – Legislative Services 5F Caloocan City Hall, between 8th 53365703 www.facebo Hon. Atty. PATRICK L. Sangguniang
District 3 and 9th Streets, 8th Avenue, East 09189121217 attypatrickprado ok.com/patri PRADO Panlungsod Member II
Grace Park, Caloocan City 1403 @gmail.com ck.prado.56
6
67. SP - Legislative Services 5F Caloocan City Hall, between 8th 09178871818 bulcan.mktg www.facebo Hon. VERGEL J. Ex-Officio Member
Liga ng mga Barangay sa and 9th Streets, 8th Avenue, East @gmail.com ok.com/profi DE VERA
Caloocan Grace Park, Caloocan City 1403 le.php?id=1
caloocan.ligangmga 0006362302
barangay@gmail.com 4481
68. SP - Legislative Services 5F Caloocan City Hall, between 8th 09178054091 www.facebo Hon. LESLIE ANNE C. Ex-Officio Member
Pederasyon ng and 9th Streets, 8th Avenue, East skfedcaloocan ok.com/Calo YAKIT
Sangguniang Kabataan Grace Park, Caloocan City 1403 @gmail.com ocanSKFed
eration
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CC Charter 2023 1st Ed

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CC Charter 2023 1st Ed

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LOCAL GOVERNMENT UNIT OF

IV. Sectoral Missions:

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES 1

2 Provision of Various Equipment 44

9 Issuance of Development Permit 99

PEOPLE’S LAW ENFORCEMENT BOARD 154

7 Issuance of Certified Copy of Tax Declaration 223

CALOOCAN CITY NORTH MEDICAL CENTER 315

11 DBP & PVB Employee Loans – Monthly Remittance of Amortization 374

2 Sanitation And Beautification Services 425

5 Assistance To Solo Parents And Their Children 477

4 Establish Partnership and Collaboration 535

3 Certification of Leave Credits / Certification of Leave Without Pay 639

2 Consultation and Advise 674

1 Application for Person With Disability (PWD) Identification Card 749

4 Assistance on Requests for Documentation of City Events 799

PERMITS, LICENSES, CLEARANCES AND CERTIFICATES

BUSINESS PERMIT AND LICENSING OFFICE

1 Application for New Business Permit

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.3 Drop the application to the

2.0 ASSESSMENT OF FEES

THROUGH ONLINE SERVICES

3.4 Print and release Mayor’s Permit to

2 Renewal of Business Permit

2.0 ASSESSMENT OF FEES

3.4 Print and Release Mayor’s Permit

THROUGH ONLINE SERVICES

2.0 ASSESSMENT OF FEES

2.3 Submit approved assessment to None 5 minutes Metro Aide I

3.4 Print and release Mayor’s Permit to

3 Certification of Business Status

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

2.0 PAYMENT AND RELEASE

2.3 Signing of Certification None 3 minutes City Government Assistant

4 Certified True Copy of Business/ Mayor’s Permit

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

1.2 Verification of records None 5 minutes Const. & Main. Capatas or

2.2 Receive official receipt and

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

2.0 PAYMENT AND RELEASE

2.2 Receive official receipt and

2.3 Signing/ Approval of Special None 4 minutes City Government Assistant

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

2.2 Receive official receipt and

7 Mayor’s Permit on Occupation

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

2.0 PAYMENT AND RELEASE

2.2 Receive official receipt and

2.4 Releasing of Mayor’s Permit on

OFFICE OR DIVISION: Business Permits and Licensing Office (BPLO)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.2 Inspection of business to verify if None 1 day Licensing Officer III,

2.0 PAYMENT AND RELEASE

2.2 Receive official receipt and

2.3 Releasing of retirement None 5 minutes Administrative Assistant IV

COMPLAINTS IN CONNECTION WITH BUSINESS/ MAYOR’S PERMIT

2.0 INSPECTION AND ISSUANCE OF NOTICE

None 4 days and 6

FEEDBACK AND COMPLAINTS MECHANISM

FEEDBACK AND COMPLAINTS MECHANISM