LGU Burauen Citizens Charter

MUNICIPAL GOVERNMENT OF BURAUEN
CITIZEN’S CHARTER
MUNICIPAL GOVERNMENT OF BURAUEN
CITIZEN’S CHARTER
2022 (1ST Edition)
1
I. Mandate:
Republic Act No. 7160, otherwise known as the Local Government Code of 1991, gives the
local governments powers to ensure the preservation and enrichment of culture, promotion
of health and safety, right of the people to a balanced ecology, the development of scientific
and technological capabilities, improvement of public morals, economic prosperity and social
justice, full employment among their residents, peace and order, and the safety and
convenience of inhabitants.
II. Vision:
The Municipal Government of Burauen aims to be the “Eco-Tourism Hub” of Leyte with a
progressive, god-loving and empowered community, governed by strong and proactive
leaders working collaboratively with stakeholders towards inclusive growth and sustainable
development.
III. Mission:
To uplift the quality of life of the populace through sustainable, economic, social,
infrastructure, institutional and environmental development.
IV. Service Pledge:
We, the officials and employees of the Municipal Government of Burauen, commit to uphold
the Code of Conduct and Ethical Standards for Public Servants and, therefore, promise to
serve our constituents and clients with utmost respect, efficiency, devotion, and integrity. We
commit to offer our services responsively, promptly, fairly, and equitably.
We pledge to cater to all clients within the premises of the Municipal Hall prior to the end of
official working hours and during lunch break.
We shall ensure a high level of openness and transparency by providing accessible and
accurate information to our constituents and clients at all times. We will not accept any
advantage, gifts or benefits that may compromise our integrity or expose us to conflicts of
interest.
This is our pledge to our beloved Municipality of Burauen.
2
LIST OF SERVICES
Office of the Municipal Mayor
External Services 8
Mayor’s Clearance 9
Mayor’s Permit 11
Endorsement/ Recommendation 13
Financial Assistance 14
Transportation Assistance 16
Internal Services 17
Processing of Travel Order Request 18
Office of the Sangguniang Bayan
External Services 19
Accreditation of Non-Governmental Organizations (NGOs) and People’s
Organizations 20
Approval of Barangay Ordinances and Resolutions 22
Issuance of Photocopy/ True Copy of Sangguniang Bayan Documents 24
Issuance of Certifications/ Endorsements 25
General Services Office
Medicine Assistance 27
Municipal Budget Office
Processing of Obligation Request (ObR) 29
Preliminary Review of Barangay Budget 30
Other Services 31
Municipal Planning and Development Office
Assessment and Endorsement for Locational Clearance or Certificate of
Zoning Compliance 33
Zoning Certificate 35
Office of the Municipal Accountant
3
Certification of Accounting Records 37
Municipal Assessor’s Office
Issuance of Certified True Copy of Tax Declaration 39
Issuance of Certificate of No Improvement 40
Issuance of Certificate of Non-Tax Declarant 41
Issuance of Land Holding Certificate 42
Issuance of Property History/ Tracer Certificate 43
Annotation of Mortgage and Bail Bond 44
Cancellation of Mortgage and Bail Bond. Annotation of Adverse Claim,
Lis Pendens, Court Order and Others 46
Transfer of Tax Declaration 47
Issuance of New Tax Declaration for Land – With Title 49
Issuance of New Tax Declaration for Land – Without Title 50
Issuance of New Tax Declaration – For Buildings 52
Issuance of New Tax Declaration – For Machinery 54
Request for Updating and Correction of Tax Declaration 55
Municipal Civil Registrar
Issuance of Certified True Copies of Civil Registry Documents 57
Registration of Live Births 58
Registration of Deaths 60
Registration for the Application of Issuance of Marriage License 61
Acknowledgement/ Legitimation/ RA 9255 AUSF 62
Documents under RA 9048 and RA 10172 (Change of First Name;
Correction of Clerical Errors on Gender/Day/Month of Date of Birth) 63
Registration of Legal Instrument/Court Decrees (Adoption and
Annulment of Marriage) 65
Municipal Treasurer’s Office
Payment of Business Taxes, Fees and Charges 67
Payment of Community Tax 68
Payment of Real Property Tax 70
Payment of Water Bills 71
Release of Money Claims 73
Burauen Rural Health Unit
Medical Consultation Services 75
Maternal and Child Health Services 77
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Child Immunization Services 79
Family Planning and Responsible Parenthood Services 80
Tuberculosis- Directly Observed Treatment, Short Course (TB-DOTS) 81
Issuance of Health Card and Sanitary Permits (Food Establishments) 82
Issuance of Sanitary Certificate (Non-Food Establishments) 83
Issuance of Sanitary Certificate and Health Card for Motorcycle for Hire
(MCH) 84
Issuance of Medical Certificate 85
Issuance of Medico-Legal Certificate 86
Admission to the Municipal Isolation Unit (MIU) 87
Municipal Agriculture Office
Technical Assistance 89
Extension Service 90
Crops and Livestock Insurance Services Facilitation 91
Issuance of Certification re: Agriculture Related Activities 92
Utilization of 4-Wheel Drive Tractor 93
Provision of Vegetable Seeds 94
Animal Treatment, Deworming and Vaccination 96
Provision of Technical Assistance to Backyard Fishpond Operators 97
Municipal Social Welfare and Development Office
Referral Service to DSWD, PSWDO, PCSO and other Agencies
Through Social Case Study Report (SCSR) 99
Assistance to Individuals in Crisis Situation 101
Issuance of Pre-Marriage Orientation and Counseling (PMOC)
Certificate 103
Provision of Identification Card and Purchase Booklet to Persons With
Disabilities 104
Provision of Solo Parent's Identification Card 105
Provision of Senior Citizen’s Identification Card and Purchase Booklet 106
Issuance of Certificate of Indigency 107
Provision of Assistance to Victims of VAWC under RA 9262 and Child
Abuse under RA 7610 108
Provision of Assistance to Children at Risk (CAR) and Children in
Conflict with the Law (CICL) 110
Disaster Relief and Rehabilitation Assistance 111
Municipal Engineering Office
Office of the Building Official

Issuance of Building Permit 113
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Issuance of Certificate of Occupancy 117
Issuance of Electrical Permit or Certificate of Final Electrical Inspection
(CFEI) 120
Issuance of Mechanical Permit 124
Burauen Water Works System

Application for Water Connection 128
Senior Citizen Discount 130
Municipal Disaster Risk Reduction Management Office

Emergency Response 132
Emergency and Non-Emergency Transport (Within and Outside the
Municipality) 133
Issuance of Certification of Disaster and Calamity victims (for insurance
claims and for other legal purposes) 134
Business Permits and Licensing Office

Issuance of Business Permit (New) 136
Issuance of Business Permit (Renewal) 137
Issuance of Motorized Tricycle Operator’s Permit (MTOP) 138
Municipal Environment and Natural Resources Office

Certificate of No Objection to Tree Cutting Permit Application 140
Human Resource Management Office

Receiving of Application Letters 143

Application for Leave 145
Authentication of Photocopies Documents 146
Issuance of Service Record 147
Issuance of Various Certifications 148
Public Employment Services Office

Issuance of Certificate of No Objection 150
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Issuance of Referral 152
Special Program for the Employment of Student (SPES) 153
Municipal Tourism Office

Municipal Tourism Office Certificate of Compliance 156
Tour Guide Registration and License 158
Office of the Market Supervisor

Mayor’s Permit 161
Mayor’s Permit – Renewal 162
Tax Clearance Certificate 163
Burauen Police Station

Renewal of MCH Franchise 165
Police Clearance 166
Bureau of Fire Protection

Fire Safety Evaluation Clearance (FSEC) 168
Fire Safety Inspection Certificate (FSIC) 171
7
External Services
8
1. Mayor’s Clearance
The Mayor’s Clearance is issued to individuals needing this document that states that he/she
has no pending case filed with the Office of the Mayor.
Office or Division: Office of the Municipal Mayor

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request addressed to the Client
Mayor stating the purpose of the
clearance
Original Copy of Police Clearance Municipal Treasurer’s Office/ Burauen Police
Station
Original Copy of Court Clearance Municipal Trial Court/ Regional Trial Court
Original Copy of Barangay Clearance Barangay Hall concerned
Latest Community Tax Certificate Municipal Treasurer’s Office
Original Copy of Transcript of Records College or university concerned
(for PNP applicants only)
MPOC Interview (for PNP applicants Municipal Peace and Order Council (MPOC)
only)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Approach 1. Receive the
receptionist at the Letter Request
Exec. Receptionist/
Mayor’s Office and check if None Assigned Officer
and submit Letter requirements are
Request together complied with.
with other 1.1 Submit the
requirements. documents to the
Exec. Receptionist/
Assigned Officer 10 minutes
None Assigned Officer
who will go over
the documents
submitted.
1.2 Attendant will
issue a referral/ Exec. Receptionist/
None Assigned Officer
rotation slip to the
client.
2. Present the 2. Issue Official
referral/ rotation Receipt.
slip at the
Revenue Collection
Municipal PHP 230 5 minutes Clerk
Treasurer’s Office
and pay the
applicable fees.
3. Present the 3. Prepare
Exec. Receptionist/
official receipt at Mayor’s None 5 minutes Assigned Officer
Clearance and
9
the Mayor’s forward to the
Office. Mayor or for
approval
3.1. Approve
Mayor’s Municipal Mayor
Clearance.
3.2. Release
Mayor’s
Clearance to Exec. Receptionist/
client. (client Assigned Officer
leaves one copy
to the attendant)
TOTAL PHP 230 20 minutes
10
2. Mayor’s Permit
The Office of the Municipal Mayor issued Mayor’s Permit to:
• individuals/entities that wish to promote or advertise their products or services

through billboards, streamers, posters, etc.,;
• individuals/entities/barangays that wish to conduct charitable activities, i.e., benefit
dance; and
• individuals/entities/barangays that wish to stage a motorcade, parade or
procession for the orderly and organized management of traffic flow.

Type of Transaction: G2C – Government to Citizen/ G2B – Government to Business/
G2G – Government to Government
Who may avail: All
Letter of Request addressed to the Client
Mayor stating the purpose of the permit
Proof of Legal Existence (for entities Securities and Exchange Commission (SEC)/
only) Department of Trade and Industry (DTI)
Barangay Resolution authorizing the Barangay concerned
activity to be undertaken specifying the
project amount to be raised. (for
barangays only)
BIR Permit/ Authority to Print Tickets Bureau of Internal Revenue (BIR)
CLIENT STEPS
1. Approach 1. Receive and
attendant at evaluate/review Exec.
Mayor’s Office. the letter and None Receptionist/
Submit Letter supporting Assigned Officer
10 minutes
Request together documents.
with other 1.1. Issue a Exec.
requirements. referral/ rotation None Receptionist/
slip to the client. Assigned Officer
slip at the
PHP 300/ Revenue
Municipal 5 minutes Collection Clerk
500
and pay the
applicable fees.
3. Present the 3. Prepare Mayor’s
Exec.
official receipt at Clearance and
Receptionist/
the Mayor’s Office. forward to the Assigned Officer
None 5 minutes
Mayor for approval
3.1. Approve
Municipal Mayor
Mayor’s Permit.
11
3.2. Release
Mayor’s Permit to Exec.
client. (client Receptionist/
leaves one copy to Assigned Officer
the attendant)
TOTAL PHP 300/
20 minutes
500
12
3. Endorsement/Recommendation
Recommendation/Endorsement is given to individuals and organizations to support their

intentions for a purpose, i.e., employment.

Type of Transaction: G2C – Government to Citizen;
Who may avail: All
Letter of Intent/Request Client
Barangay Clearance indicating that Barangay concerned
applicant/client is personally known to
the Barangay Chairman, if applicable
Police Clearance, if applicable Municipal Treasurer’s Office/ Burauen Police
Station
Court Clearance, if applicable MTC/ RTC
CLIENT STEPS
1. Present Letter 1. Receive and
of Intent/Request evaluate/review Exec.
and supporting the letter and None 1 minute Receptionist/
documents, if any. supporting Assigned Officer
documents.
1.1. Prepare
endorsement/
None 10 minutes Admin. Officer IV
recommendation
letter
1.2. Approve
and sign the
endorsement/ None 5 minutes Municipal Mayor
recommendation
letter
2. Receive the 2. Issuance and
endorsement/ release of
recommendation Clearance with the
letter Mayor’s signature Exec.
or with the None 1 minute Receptionist/
authorized Assigned Officer
signatory (client
leaves one copy to
the attendant)
TOTAL None 17 minutes
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4. Financial Assistance
This service is provided exclusively to residents who ask for financial assistance on the basis
of a prescription issued by a duly licensed physician or a hospital bill, as the case may be.

Who may avail: Residents only
Prescription from a licensed physician, Licensed Physician
if applicable
Hospital bill, if applicable Hospital concerned
CLIENT STEPS
receptionist at the evaluate/review
Mayor’s Office the letter and
and present supporting Exec. Receptionist
None 1 minute
requirements. (For documents.
clients seeking (For hospital bill
financial assistance,
assistance for proceed to step 3)
hospital bill, 1.1. Refer client to
proceed to step the General Exec. Receptionist
None 1 minute
4.) Services Office
(GSO).
2. Go to General 2. Check
Services Office to prescription and
ask for medicine, release the
if available. medicine, if
None 5 minutes Supply Officer
available.
Otherwise, refer
client back to
Mayor’s Office.
3. Go back to 3. Prepare Routine
Exec. Receptionist
Mayor’s Office Slip. None 1 minute
and inform
attendant that 3.1. Approve
medicine is not Routine Slip. None 5 minutes Municipal Mayor
available at GSO.
4. Receive 4. Issue and
Financial Routine release Financial
Slip. Attach Routine Slip to
prescription or client. Refer client 1 minute Exec. Receptionist
None
hospital bill. to Municipal Social
Welfare and
Development
Office (MSWDO).
14
5. Present Routine 5. Receive
Social Worker
Slip and Routine Slip and
Assistant/
prescription or prescription. None 1 minute Special Disbursing
hospital bill at Officer
MSWDO.
6. Receive 6. Release Social Worker
monetary medical monetary medical Assistant/
None 5 minutes Special Disbursing
assistance. assistance.
Officer
15
5. Transportation Assistance
This service is provided to individuals, entities, agencies or offices who request to use
municipal vehicle/s for their purpose.

Type of Transaction: G2C – Government to Citizen; G2C – Government to
Government
Who may avail: All
CLIENT STEPS
1. Approach 1. Receive and Exec.
receptionist at the evaluate/review Receptionist/
Mayor’s Office the letter Assigned Officer
and submit Letter 1.1 Submit the
Exec.
Request. documents to the None 3 minutes
Receptionist/
Mayor for Assigned Officer
approval.
1.2 Approve
Municipal Mayor
request.
2. Sign Affidavit of 2. Prepare
None
Waiver Affidavit of 2 minutes Exec. Receptionist
Waiver.
2.1. Forward
Exec.
Waiver to
None 3 minutes Receptionist/
Municipal Assigned Officer
Engineer’s Office.
16
Internal Services
17
1. Processing of Travel Order Request
Travel Orders are issued to ensure that the travel of LGU officials or employees is official or
work related.

Who may avail: All permanent, coterminous, casual, and elective officials of the
Municipal Government of Burauen
Travel Order Form Client
Letter of Request to Travel Client
Invitation Letter Training/Event Organizer
CLIENT STEPS
1. Submit 1. Receive
None
Invitation Letter Invitation Letter.
Exec. Receptionist
1.2. Forward to 2 minutes
Mayor for None
Approval.
1.3 Approve and
sign Invitation None 2 minutes Municipal Mayor
Letter.
2. Receive 2. Release
Exec. Receptionist
approved approved None 1 minutes
Invitation Letter. Invitation Letter.
3. Prepare Travel 3. Receive and
Order and attach review Travel
None
approved Order and
Invitation Letter. Invitation Letter.
Exec. Receptionist
3.1. Forward 2 minutes
Transportation
Order and None
Invitation Letter to
Mayor
3.2. Approve and
sign the
None 2 minutes Municipal Mayor
Transportation
Order.
3.3 Record Travel
None 1 minute Exec. Receptionist
Order in logbook
4. Receive 4. Release
approved approved Exec. Receptionist
None 1 minute
Transportation Transportation
Order. Order
18
Office of the Sangguniang Bayan
External Services
19
1. Accreditation of Non-Governmental Organizations (NGOs) and
People’s Organizations
This service is provided to organizations who wish to formally pursuant to the mandate that local
government units promote the establishment and operation of the people’s and non-governmental
organizations to become partners in the pursuit of local autonomy.
Office or Division: Office of the Sangguniang Bayan

Who may avail: Civil Society Organizations/People’s Organizations
Duly accomplished application form Client
Board Resolution signifying intention for Client
accreditation
Certificate of Registration (DOLE, etc.) Client
List of current officers & members Client
Annual Accomplishment Report Client
Financial Statement Client
Profile indicating the purposes and Client
objectives of the organization
Copy of the minutes if the Client
organizational meeting & adoption of
constitution & by-laws
Copy of constitution & by-laws Client
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Submit 1. Receive and
application for evaluate SB Secretariat/
None 5 minutes Assigned Officer
accreditation and application and
other requirements.
requirements. 1.1 Submit
application to the
committee chair SB Secretary
None 3 minutes
on rules; include in
the calendar of
business.
1.2. Deliberate
accreditation
during the session None SB Members
(held every
Monday)
15 minutes
1.3. Prepare the
certificate or
resolution of None SB Secretary/ Staff
accreditation only
after approval of
20
the minutes of
session.
(If disapproved
due to
discrepancies or
lack of
requirements,
return and notify
the Punong
Barangay)
1.4. Sign the
Resolution and
forward to Vice None 5 minutes SB Secretary
Mayor for
approval.
1.5. Approve and
Vice Mayor/
sign the or None 5 minutes Presiding Officer
Resolution.
1.6. Forward
Resolution to the
None 2 minutes SB Staff
Municipal Mayor
for approval.
1.7. Approve and
sign the None 5 minutes. Municipal Mayor
Resolution.
2. Receive SB 2. Release a copy
Resolution of of the SB
Accreditation Resolution to
client
TOTAL None 42 mins.
21
2. Approval of Barangay Ordinances and Resolutions
The Sangguniang Bayan reviews the Barangay Ordinances furnished by Sangguniang

Barangays to ensure consistency with the law.

Type of Transaction: G2G – Government to Government
Who may avail: Sangguniang Barangays
Copy of Barangay Ordinance/ Sangguniang Barangay
Resolution
Supporting documents, if any Sangguniang Barangay
FEES
CLIENT STEPS TO BE
PAID
1. Submit 1. Receive
Barangay Barangay
Ordinance/ Ordinance/ SB Secretariat/
Resolution Resolution and
supporting
documents, if any.
1.1. Submit
ordinance/
resolution to the
SB Secretary
committee on None 3 minutes
rules; record the
same for inclusion
in the agenda.
1.2. Review and
deliberate during
None SB Members
the session. (held
every Monday)
1.3. If barangay
ordinance/
resolution is
approved, prepare
15 minutes
the municipal
resolution/
None SB Secretary/ Staff
ordinance
approving the
same only after
approval of the
minutes of the
session.
1.3. Prepare the
certificate or
resolution of
accreditation only
22
after approval of
the minutes of
session.
1.4. Sign the
Resolution and
forward to Vice SB Secretary
Mayor for
approval.
1.5. Approve and
Vice Mayor/
sign the or Presiding Officer
Resolution.
1.6. Forward
Resolution to the
Municipal Mayor
for approval.
1.7. Approve and
sign the None 5 minutes. Municipal Mayor
Resolution.
2. Receive SB 2. Release a copy
Resolution of of the SB
Accreditation Resolution to
client
TOTAL None 20 mins.
23
3. Issuance of Photocopy/ True Copy of Sangguniang Bayan Documents
This service is provided to local government units and other government agencies or offices
requiring additional copies of the official document for their disposal and reference.

Type of Transaction: G2C – Government to Citizen/ G2G – Government to
Government
Who may avail: All
Letter Request stating the purpose Client
FEES
CLIENT STEPS TO BE
PAID
1. Approach the 1. Receive and
SB Secretariat/
assigned officer evaluate/review None 2 minutes Assigned Officer
and submit the the letter.
letter request. 1.1. Prepare and
issue a Referral
Slip to the client
for payment of
None 1 minute Assigned Officer
Secretary’s Fee at
the Municipal
(MTO)
1.2. Search for the
requested None 10 minutes SB Staff
documents.
2. Present 2. Receive
Referral Slip at payment and issue Revenue Collection
None 5 minutes Clerk
MTO and pay the Official Receipt.
applicable fee.
3. Present the 3. Issue and
SB Staff/
Official Receipt at release requested None 2 minutes Assigned Officer
the SB Office. official document.
24
4. Issuance of Certifications/ Endorsements
This service is provided to persons, entities, local government units and other government
agencies & offices to support their intentions and/ or purpose.

Government
Who may avail: All
Letter Request for Certification/ Client
Endorsement stating the purpose
FEES
CLIENT STEPS TO BE
PAID
SB Secretariat/
assigned officer & evaluate/review None 2 minutes Assigned Officer
submit letter the letter request.
request 1.1. Prepare and
issue a Referral
Slip to the client for
payment of SB Staff
None 1 minute
Secretary’s Fee at
the Municipal
(MTO)
1.2 Prepare the
certification/ None 10 minutes SB Staff
endorsement.
2. Present the 2. Receive
Referral Slip at the payment and issue Revenue Collection
PHP 100 5 mins Clerk
MTO and pay the Official Receipt.
applicable fee.
3. Present Official 3. Release
Receipt at SB requested SB Staff/
Office certification/
endorsement.
TOTAL None 21 mins.
25
General Services Office
External Services
26
1. Medicine Assistance
This service is provided exclusively to indigent patients/residents who wish to avail medicines
free of charge.
Office or Division: General Services Office (GSO)

Who may avail: Indigent patients or residents
Prescription from a licensed physician, Licensed Physician
if applicable
FEES
CLIENT STEPS TO BE
PAID
assigned officer at check prescription. None 1 minute Assigned Officer
the GSO and
present 1.1. Release the
prescription. medicine, if
available.
Otherwise, issue
Certificate of Non-
availability of
Medicine and Supply
Officer/Assigned
advise patient to None 5 minutes Officer
go back to Mayor’s
Office to seek
financial
assistance for the
purchase of the
medicine
requested.
TOTAL None 6 mins.
27
Municipal Budget Office
Internal Services
28
1. Processing of Obligation Request (ObR)
The Municipal Budget Office records the amount of obligations.
Office or Division: Municipal Budget Office

Classification: Complex
Who may avail: Internal clients (Office to office)
Terminal Leave (certification of total
earned leaves)
Purchase Request (for supplies, meals,
materials and equipment) Office concerned
Travel Order (for training and travel)
Bill or Statement (for utilities, insurance,
LTO registration and subscriptions)
Project Proposal (for specific activity)
FEES
CLIENT STEPS TO BE
PAID
1. Submit/Present 1. Receive request
the Application for Obligation Budget Office
Form and (OBR) & check None 2 minutes Clerk
Requirements. documents as to
amount.
1.1. Check
availability of funds Budget Office
None 1 minute Staff
& assign funding
source
1.2. Re-check/verify
OBR with
Budget Office
Procurement
Activity if it is listed
in APP/PPMP from
end user
1.3. Encode OBR in
the system & Budget Office
None 1 minute. Staff
Assign OBR No.
afterwards
Municipal Budget
1.4. Certify as to
None 2 minutes Officer /
availability of funds Authorized officer
29
2. Preliminary Review of Barangay Budget
The Municipal Budget office renew and endorse approved current and Supplemental
Budget of all Barangay.

Who may avail: § Punong Barangays
§ Brgy. Treasurers
§ Brgy. Secretaries of the 77 barangays of Burauen
Appropriation Ordinance
Brgy. Budget Form 1-4
Approved AIP
Procurement Plan
BDRRM Fund Utilization Barangay concerned
Gender Dev. Plan
For Supplemental Budget Beginning
Balance and Certification from MAO
For SK Budget Approved Comprehensive
Brgy. Youth Dev. Plan and Annual Brgy.
Youth Investment Plan
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit/Present 1. Receive/review 5 working days
Budget Office
the Proposed accomplished Form per Barangay
None Staff
Barangay Budget and requirement.
and Requirements
1.2 Prepare review /
transmittal
Municipal
letter and Endorsed
Budget
to the Sangguniang
None 10 mins. Officer /
Bayan for favorable
Authorized
review.
officer
5 working
TOTAL None days and 10
mins.
30
3. Other Services
The Budget Office provides other services to inter-office clients with documents.

Who may avail: Inter-Office clients with documents.
None Client
FEES
AGENCY PROCESSING
CLIENT STEPS TO BE PERSON RESPONSIBLE
ACTIONS TIME
PAID
1. Submit/Present 1. Receive assess
Request or and record None
Document document
1 min.
1.1. Stamp
“Received” file None
Budget Office Clerk
copy.
1.2. Receive/
Claim stamped
None 1 min.
“Received” file
copy.
TOTAL None 2 mins.
31
Municipal Planning and
Development Office
External Services
32
1. Assessment & Endorsement for Locational Clearance or Certificate of
Zoning Compliance
Assessment and endorsement for Locational Clearance is issued to the following:
1. Any person or entity who proposes to construct a Residential, Commercial,

Institutional Building and other structures regardless of size and cost;
2. Any person or entity who would like to acquire Zoning Certificate to support an
application with other agencies such as ECC, Foreshore Lease, etc.;
3. Any person or entity who proposes to introduce an activity to a piece of land for
legal purposes.
Office or Division: Municipal Planning and Development Coordinator (MPDO)

Who may avail: All
Duly accomplished and notarized Client
Application Form
Certified True Copy of Certificate of Client
Title or Certified True Copy of Tax
Declaration
Notarized Deed of Sale or Deed of Client
Donation or Contract of Lease or
Authorization (if property is not
registered in the name of applicant)
Vicinity Map Client
Project Cost – Including Bill of Client
Materials and
Machineries/Capitalization
Site Development Plan Client
CLIENT STEPS
1. Submit/ 1. Receive the
present the Application Form None 1 minute Assigned Personnel/
Application Form and attached Focal Person
and other documents.
requirements 1.1 Evaluate the
Application Form
and attached
documents.
None 30 minutes MPDC/Deputy
1.2 If information Zoning Coordinator
are accurate and
requirements are
complete, assess
for payment.
1.3 Prepare the
None Assigned Personnel/
endorsement 10 minutes Focal Person
letter to HLURB.
33
1.4 Affix
MPDC/Deputy
signature on the None 2 minutes Zoning Coordinator
endorsement.
2. Receive 2. Release the
assessed evaluated
documents, the documents and
endorsement endorsement None Assigned Personnel/
5 minutes Focal Person
Letter and affix letter.
signature on the
release portion of
the file copy.
TOTAL None 48 mins.
34
2. Zoning Certificate
The Municipal Planning and Development Office issued Zoning Certificate to:
1. Any person or entity who proposes for reclassification of land use

2. Any person or entity applying for Land Title
Office or Division: Municipal Planning and Development Office (MPDO)

Government
Who may avail: All walk-in applicants, LGU employees for promotion, Job Order
workers applying for permanent position
Letter Request addressed to the MPDC Client
stating the purpose of the certificate
Certified True Copy of Certificate of Client
Title or Certified True Copy of Tax
Declaration
CLIENT STEPS
1. Submit/ present 1. Receive/review
Assigned
the Letter Request letter of request
None Personnel/ Focal
and other and other Person
requirements requirements. 10 minutes
1.1. Issue Order of
Assigned
Payment; and
advise client to pay Person
to the Cashier
2. Pay to the 2. Process
Cashier payment and Revenue
PHP 110 10 minutes Collection Clerk
issue Official
Receipt (OR).
3. Present OR to 3. Process the
MPDO assigned document, record
Assigned
personnel and OR no. to the
wait for the Zoning Certificate, Person
request to be Print the
processed. . Certificate
3.1. Affix signature MPDC/Deputy
10 minutes
on the Certificate None Zoning
Coordinator
4. Receive the 4. Release the
certificate and affix Zoning Certificate Assigned
signature on the None Personnel/ Focal
release portion of Person
the file copy
35
Office of the Municipal Accountant
External Services
36
1. Certification of Accounting Records
The certification is issued to Government Agencies for any legal purpose concerning their
agency
Office or Division: Office of the Municipal Accountant

Who may avail: Government Agencies
Municipal Mayor’s Office/ Accounting
Office stating the purpose of the
certification.
FEES
CLIENT STEPS TO BE
PAID
1. Approach 1. Receive the
personnel at the Letter Request
Assigned Accounting
Accounting Office and forward to None Personnel
and submit Letter concerned
Request. personnel.
1.1 Receive the
letter request and Accounting
verify existence of None Personnel
accounting
records.
25 mins.
1.2 Prepare the
certification if
records are
available
otherwise inform Accounting
None Personnel
the client. Forward
the certification to
the Municipal
Accountant for
signature.
1.3 Sign the Municipal
None 3 mins. Accountant
certification
2. Receive the 1.4 Release
Assigned Accounting
signed certification to None 2 mins Personnel
certification. client.
TOTAL None 30 mins.
37
MUNICIPAL ASSESSOR’S OFFICE
External Services
38
1. Issuance of Certified True Copy of Tax Declaration
The CTC of tax declaration is issued to tax payer/individuals who need the document for
processing of real property transaction at BIR, ROD, and other offices who require such
documents.
Office or Division: Municipal Assessor’s Office (MAO)

Who may avail: Real property owner/authorize representative
Authorization letter and ID of the Client
property owner, if a representative shall
get the CTC.
Official Receipt of the payment of fees. Municipal Treasurer’s Office (MTO)
Reference Tax Declaration Number. Client
authorization authorization letter.
Assessment
letter to None 2 minutes
Clerk
Assessment
Clerk.
2. Pay the 2. Issue Official CTC fee -
certification fee Receipt. PHP 100
at MTO. Revenue
5 minutes Collection Clerk
BIR Doc.
Stamp –
PHP 30
3. Present OR 3. Verify and
and TD photocopy TD.
MAO Staff/
reference 3.1. Sign and dry seal
None 10 minutes Municipal
number. TD.
Assessor
3.2. Record at
logbook and release.
39
2. Issuance of Certificate of No Improvement
The Certificate of No Improvement is issued on a particular tax declaration (lands) to

taxpayer/ individuals who need the document for processing of real property transaction at
BIR, ROD, and other offices who require such documents.

property owner, if a representative
shall get the CTC.
Assessment
Clerk
Assessment
Clerk.
2. Pay the 2. Issue Official CTC fee –
at MTO. Revenue
BIR Doc.
Stamp –
PHP 30
3. Present OR 3. Verify/search if
and TD no improvement.
reference
number. 3.1. If none, prepare MAO Staff/
certification, None 10 minutes Municipal
signature and dry Assessor
seal.
3.2. Record at log
book and release
40
3. Issuance of Certificate of Non-Tax Declarant
The Certificate of Non-Tax Declarant is issued to individuals who need the document for
processing of real property transaction at BIR, ROD, and other offices who require such
documents.

Who may avail: All
Present name and address or any Client
government-issued IDs.
1. Present name 1. Receive name
Assessment
and address, or and address of
any govt-issued client.
IDs.
certification fee Receipt PHP 80
at MTO. Revenue
5 minutes
BIR Doc. Collection Clerk
Stamp –
PHP 30
3. Present 3. Verify/ search and
Official Receipt prepare certification.
MAO Staff/
3.1. Sign and dry
seal TD. Assessor
3.2. Record at
logbook and release.
41
4. Issuance of Land Holding Certificate.
The issuance of Land Holding Certificate is issued to property owners who need the
document for processing of real property transaction at BIR, ROD, and other offices who
require such documents.

property owner, if a representative shall
get the CTC.
Assessment
Clerk
Assessment
Clerk.
at MTO. Revenue
BIR Doc.
Stamp –
PHP 30
3. Present OR 1. Verify/ search in
and name of real every barangay. the
property owner. quantity of real
MAO Staff/
properties.
None 1 hour Municipal
2. Prepare/encode Assessor
and dry seal.
3. Record at log
book and release.
1 hr. & 7
TOTAL PHP 180
minutes
42
5. Issuance of Property History/ Tracer Certificate
The issuance of Property History/Tracer Certificate is issued to individuals who need the
document for processing of real property transaction at BIR, ROD, and other offices who
require such documents.
Who may avail: Property owner/Representative
Present name and address, or any Client
govt-issued IDs.
Reference TD number. Client
1. Present name 1. Receive name
and address, or and address. Assessment
any govt-issued
IDs.
at MTO. Revenue
BIR Doc.
Stamp –
PHP 30
3. Present 3.Verify/ search and
Official Receipt prepare certification.
release. MAO Staff/
3.1. Signature and None 90 minutes Municipal
dry seal TD. Assessor
3.2. Record at
logbook and
1 hr. & 37
TOTAL PHP 300
minutes
43
6. Annotation of Mortgage and Bail Bond.
Th purpose of the Annotation of Mortgage and Bail Bond on the face of Tax Declaration is to
indicate that the property is encumbered to the lending institution and/or on the proper court.

Who may avail: All
Mortgage document must be duly Client
registered at ROD.
Court Order documents – for Bail Bond Client
1. Present 1. Receive 2 minutes
documents to documents and give Assessment
None
Assessment to assign Assessment Clerk
Clerk. Clerk.
2. Pay the 2. Issue Official Annotation 5 minutes
certification fee Receipt. Fee:
at MTO.
1. Below
200T –PHP
100
2. 200T-
400T –
PHP 200
3. 400T-
600T – Revenue
PHP 300 Collection Clerk
4. 600T-
800T –
PHP 400
5. Above
800T- PHP
500
Sec. Fee -
PHP 20
44
3. Present OR 3. Annotate TD and
and name of Mortgage/ Bailbond
MAO Staff/
real property documents.
owner. 3.1. Record at Assessor
logbook and release
the annotated copy.
PHP 120
TOTAL 37 minutes
(minimum)
45
7. Cancellation of Mortgage and Bail Bond; Annotation of Adverse Claim,
Lis Pendens, Court Order and Others
This service refers to the release of encumbrances cancellation thereof on the face of the
Tax Declaration.

Who may avail: All
Certificate of Release of Mortgage Client
document must be duly registered at
ROD.
Court Order documents – for Bail Bond Client
documents to documents and give Assessment
Assessment to assign.
Clerk.
2. Pay the 2. Issue Official Annotation
certification fee Receipt. Fee - Revenue
at MTO. 120.00
3. Present OR 3. Annotate TD and

and name of Mortgage/ Bailbond
MAO Staff/
real property and other documents.
owner. 3.1. Record at Assessor
logbook and release
the annotated copy.
46
8. Transfer of Tax Declaration
This service involves the transfer of ownership from the previous owner to the current owners
that is mandated and required by the law.

Classification: Highly Technical
Deed of Conveyance (e.g. DOS, Extra- Client
Judicial Settlement, Donation, etc.) duly
registered at ROD.
Certified true copy of Title from ROD. Client
Approved Subd. Plan from LMS-DENR, if Client
portion only.
Certificate Authorizing Registration Client
(CAR) from BIR.
Tax Clearance Certificate from MTO Client
OR payment of Transfer Fee from MTO Client
Sworn Affidavit of True Market Value of
the property.
Residence certificate or any govt-issued Client
IDs.
Special Power of Attorney (SPA), of the Client
one who process the transfer.
1. Present 1. Receive complete
complete documents.
Assessment
documents to None 2 minutes Clerk
Assessment
Clerk.
2. Leave a 2. Prepare FAAS for MAO Staff/
contact number. the computation of None 2 hours Municipal
new valuation. Assessor
3. Contact client 3. Encode, validate, MAO Staff/
for the signature and print tax None 2 hours Municipal
of documents. declaration. Assessor
3.1. Contact client
and have signature of None 5 minutes MAO Staff
the documents.
3.2. Send to
Provincial Assessor MAO Staff/
for review and None 3 days Municipal
Assessor
approval.
47
3.3. Get the approved MAO Staff/
TD and release to the None 7 days Municipal
client. Assessor
10 days, 4
TOTAL None hours, 7
minutes
48
9. Issuance of New Tax Declaration for Land – With Title.
This service is recording of land that has title but has not yet recorded in the assessment roll
of real property taxation.

Posting of Notice of Application for Client/Brgy. where the property is located
issuance of new tax declaration at the Brgy.
Hall where the property is located.
Brgy. Certificate of posting and no Client/Brgy. where the property is located
showing/presentation/opposition from Brgy.
Chairman.
Certified true copy of title-OCT, e.g., CLOA, Client
Homestead, Misc. Sales, etc. from ROD.
Certificate of Technical Description of the Client
lot from LMS-DENR.
Affidavit/SPA of the administrator, if not the Client
owner who process the papers.
Residence Certificate or any govt-issued Client
IDs.
complete documents and give Assessment
None 2 minutes
documents to to assign. Clerk
Assessment Clerk.
2. Leave contact 2. Prepare FAAS for MAO Staff/
number the computation of None 2 hours Municipal
3. Contact client 3. Encode, validate,
MAO Staff/
for the signature of and print tax None 2 hours
documents declaration.
3.1. Contact client
and have signature None 5 minutes MAO Staff/
of the documents.
3.2. Send to
Provincial Assessor MAO Staff/
None 3 days Municipal
for review and
approval.
3.3. Get the MAO Staff/
approved TD and None 7 days Municipal
release to the client. Assessor
10 days, 2
TOTAL None hours, 7
minutes
49
10. Issuance of New Tax Declaration for Land – Without Title
This service involves the recording of real property without title, especially land, that has not
yet been recorded in the assessment roll of real property taxation.

Approved survey plan from LMS-DENR. Client
Certificate of A & D from CENRO-DENR. Client
Affidavit of ownership & sworn statement Client
of the true market value of the property.
Affidavit of the applicant that he/she is in Client
long, continuous, and notorious
possession of the property.
Certificate of the two-disinterested party Client
of the adjoining lot duly sworn by the
Brgy. Captain and/or Mun. Mayor.
Certificate from the Brgy. Captain that the Client
applicant is the present possessor &
occupant of the land.
Ocular inspection & investigation report Assessor’s Office
by the Municipal Assessor or his
representative.
Residence certificate or any govt.-issued Client
IDs.
complete documents and give to Assessment
documents to assign None 2 minutes Clerk
Assessment
Clerk.
1.1. Conduct ocular MAO Staff/
inspection and prepare None 2 hours Municipal
report. Assessor
2. Leave contact 2. Prepare FAAS for MAO Staff/
number the computation of None 2 hours Municipal
3. Contact client 3. Encode, validate,
for the signature and print tax
of documents declaration. None 2 hours MAO Staff
3.1. Contact client and

MAO Staff
have signature of the None 5 minutes
documents.
50
3.2. Send to Provincial MAO Staff/
Assessor for review None 3 days Municipal
and approval. Assessor
6. Get the approved
MAO Staff/
TD and release
owner’s copy to the Assessor
client.
10 days, four
TOTAL None hours, 7
minutes
51
11. Issuance of New Tax Declaration – For Buildings
The issuance of tax declaration for building is necessary because structures like buildings
are considered real property subject to real property taxation.

Photocopy of building permit/occupancy Client
permit, if no permit, submit affidavit of
ownership.
Sworn statement of true market value of Client
the building.
Blueprint of building plan. Client
Affidavit/SPA of the administrator, if not Client
the owner who process the property.
Ocular inspection/measurement of Assessor’s Office
building.
IDs.
complete document and give to
Assessment
documents to assign Assessment None 2 minutes
Clerk
Assessment Clerk.
Clerk.
2. Leave contact 2. Conduct ocular MAO Staff/
number. inspection and None 2 hours Municipal
appraisal. Assessor
3. Contact client 3. Prepare FAAS for MAO Staff/
for the signature the computation of None 2 hours Municipal
of documents new valuation. Assessor
3.1. Encode, validate
and print tax
None 2 hours MAO Staff
declaration.
3.2. Contact client

and have signature of None 5 minutes MAO Staff
the documents.
3.3. Send to
MAO Staff/
Provincial Assessor
for review and Assessor
approval.
52
3.4. Get the approved
MAO Staff/
TD and release
client.
10 days, 6
TOTAL None hours, 7
minutes
53
12. Issuance of New Tax Declaration – For Machinery
The issuance of tax declaration for machinery is necessary because all non-movable
machineries are considered real property subject to real property taxation.
Office or Division: Municipal Assessor’s Office

Who may avail: Property owner/Representative
Present official receipt (OR) of the Client
machinery and/or Sworn Statement of true
Market Value of the machinery including
transportation and installation cost.
Affidavit/SPA of the administrator, if not the Client
owner who process the property.
Ocular inspection/measurement of the Assessor Office
machinery.
IDs.
complete document and give to
Assessment
documents to assign Assessment None 2 minutes
Clerk
Assessment Clerk.
Clerk.
2. Leave contact 2. Conduct ocular MAO Staff/
number. inspection and None 2 hours Municipal
appraisal. Assessor
3. Contact client 3. Prepare FAAS for MAO Staff/
for the signature the computation of None 2 hours Municipal
of documents new valuation. Assessor
3.1. Encode, validate,
and print tax None 2 hours MAO Staff
declaration.
3.2. Contact client and
have signature of the None 5 minutes MAO Staff
documents.
3.3. Send to Provincial MAO Staff/
Assessor for review None 3 days Municipal
and approval. Assessor
3.4. Get the approved
MAO Staff/
TD and release
client.
10 days, 6
TOTAL None hours, 7
minutes
54
13. Request for Updating and Correction of Tax Declaration
This service involves updating those tax declarations that have not been revised to current
revision. This also involves correction of those tax declarations that have clerical error during
the general revision that needs to be corrected upon request from the real property owner.
Office or Division: Municipal Assessor’s Office

Who may avail: All

1.Present certified true copy of title from Client
ROD. If no title, affidavit of ownership.
2. Affidavit/SPA of the Client
owner/administrator requesting for
correction/updating of tax declaration,
and if not the owner who process the
papers.
3. Official Receipt of the payment of real Municipal Treasurer’s Office (MTO)
property tax up to the current year.
4. Residence certificate or any govt- Client
issued IDs.
CLIENT STEPS
1. Present complete 1. Receive
Assessment
documents to complete None 2 minutes
Clerk
Assessment Clerk. documents.
2. Leave contact 2. Prepare FAAS
number for the computation None 2 hours MAO Staff
of new valuation.
3. Contact client and 3. Encode, validate
MAO Staff/
signature of and print tax
None 2 hours Municipal
documents. declaration.
Assessor
3.1. Contact client
and have signature None 5 minutes MAO Staff
of the documents.
3.2. Send to
MAO Staff/
Provincial Assessor
for review and Assessor
approval.
3.3. Get the
MAO Staff/
approved TD and
release to the
Assessor
client.
10 days, 4
Total None hours, 7
minutes
55
Office of the Municipal Civil Registrar
External Services
56
1. Issuance of Certified True Copies of Civil Registry Documents
The Civil Registrar issues Certified True Copies of Civil Registry documents available in the
office for whatever legal purpose the client needs. The requestor has to be the document
owner and, if not, has to comply with the needed documentary requirements as mandated by
the Data Privacy Law.
Office or Division: Office of the Municipal Civil Registrar

Who may avail: All
Authorization (if the requester is not the Client
owner) or Affidavit or Special Power of
Attorney from the Document Owner
Order of Payment Revenue Collection Clerk
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Fill-out 1. Receive the Request
request form and validate availability
Civil Registration
of the document as well None Clerk
as Data Privacy
requirement.
1.1 Submit the
documents to the 5 minutes
Civil Registration
Assigned Officer who None Clerk
will go over the
documents submitted.
1.2 Attendant will issue
Civil Registration
a rotation slip to the None Clerk
client.
2. Present 2. Issue Official Receipt.
the referral/
rotation slip
Revenue
at the PHP 150 3 minutes Collection Clerk
Municipal
Treasurer’s
Office
3. Present 3. Print Civil Civil Registration
the official Registration Document. Clerk
receipt at the 3.1. Sign the document Municipal Civil
Municipal after verification. Registrar
Civil 3.2. Release the
None 5 minutes
Registrar’s document to client.
Office (client leaves one Civil Registration
receiving copy to the Clerk
attendant if he/she is not
the document owner)
57
2. Registration of Live Births
The Office of the Municipal Civil Registrar records Live Births within the Municipality of
Burauen.

Who may avail: All
Marriage Contract of Parents (if Client
married)
Community Tax Certificate of Client
Parents of CTC (if not married)
For Late Registration: CTC, Client
Baptismal Certificate, Voter’s
Certification or 2 Valid ID, School
Record
PSA Negative Certificate Philippine Statistics Authority
CLIENT STEPS
1. Report birth 1. Receive,
and submit the evaluate/review
requirements. the documents
Civil Registration
Informant is received and Clerk
preferably the interview the
father, if the informant for
parents are not verification.
married, or
10 minutes
anybody, if the
parents are
married, as long
1.1. Issue a
as he or she has Civil Registration
referral/ rotation None
knowledge on the Clerk
slip to the client.
event and can
present the
marriage contract
of parents.
slip at the
PHP 100- Revenue Collection
Municipal 5 minutes Clerk
500*
and pay the
applicable fees.
3. Present the 3. Prepare
Civil Registration
official receipt at Certificate of None 5 minutes Clerk
Live Birth
58
the Municipal Civil 3.1. Signature of
Municipal Civil
Registrar’s Office. the MCR for Registrar
registration.
3.2. Release
Certificate of Civil Registration
Live Birth to Clerk
Client
TOTAL PHP
100.00- 18 minutes
500.00*
* Schedule of Fees:
Regular Registration:
P100.00 (married)
P150.00 (if not married)
Delayed Registration (parents are married):

P150.00 (1 to 5 years old)
P250.00 (5 years above)
Delayed Registration (parents not married):

P200.00 (1 month to 5 years old)
P300.00 (5 years to 15 years old)
P500.00 (15 years above)
59
3. Registration of Deaths
Deaths that occurred within the Municipality of Burauen has to be registered in the
Municipal Civil Registrar’s Office.

Who may avail: All
Certificate of Live Birth of the deceased Client
if available
Order of Payment Client
Accomplished Certificate of Death Client (secured from the Medical Records
Section of the Hospital or the MCRO if the
death happened at home or Dead on Arrival at
the hospital)
FEES
CLIENT STEPS TO BE
PAID
1. Present the 1. Receive,
whereabouts of evaluate/review
the deceased. and interview the
None 5 minutes Civil Registry Clerk
Informant is informant on the
preferably the details of the
nearest kin of the deceased.
deceased. 1.1. Prepare
Routing Slip for the Revenue Collection
PHP 50 5 minutes Clerk
Payment of Burial
Fee
1.2. Prepare
certificate of death Civil Registry Clerk/
and have it signed None 5 minutes Municipal Civil
and registered with Registrar
the MCR
2. Present Official 2. Issue of
Receipt and Registered
None 2 minutes Civil Registry Clerk
receive Death Certificate of
Certificate. Death
TOTAL PHP 50 17 mins.
60
4. Registration for the Application of Issuance of Marriage License
Marriage license is issued to all would-be couples for solemnization and both should appear
at the Municipal Civil Registrar’s Office upon application.

Who may avail: All
COLB for both parties, CENOMAR PSA
CTC Municipal Treasurer’s Office
Certificate of Tree Planting Barangay of Residence
PMC LGU’s Population Officer
Consent of Parent’s Advice (if below 25 Signed by the Parents at the MCRO
years old)
Certificate of No Legal Impediment if Consular Office
one of the contracting party is a
foreigner
Official Receipt for Application Fee MTO
1. Personally 1. Interview and 20 minutes Civil Registry
appear (would- review documents Clerk/ Municipal
be couple) at submitted and Civil Registrar
the MCRO and prepare the
submit application for
documentary issuance of marriage
requirements. license
2. Pay 2. Receive payment PHP 300
application fee and issue Official (both
at the Municipal Receipt. Filipino)
Treasurer’s Revenue
Office PHP 500 Collection Clerk
(one party
is a
foreigner)
3. Wait for the 3. Post marriage 10 days Municipal Civil
posting period details of the Registrar
to end (10 contracting parties in
None
days). the MCRO and at the
LGU Bulletin Board
for 10 days.
4. Present 4. Release of 5 minutes Civil Registry
Official Receipt Marriage License to Clerk
None
at the Civil the client
Registry Clerk
TOTAL PHP 300/
35 minutes
PHP 500
61
5. Acknowledgement/ Legitimation/ RA 9255 AUSF
These services are available at the Municipal Civil Registry Office and are vital towards the
requirements for the registration of Certificate of Live Birth.

Who may avail: All
Baptismal Certificate
Affidavit of Acknowledgement of Paternity
(Signed and notarized)
Affidavit to Use the Surname of the Father
Client
(Signed and notarized)
Marriage Certificate of Parents
CENOMAR of parents (for legitimation)
COLB in SECPA
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Present the 1. Receive and
documentary evaluate/ review
Civil Registry
requirements to documents submitted Clerk
the Civil Registry and interview the
None 15 minutes
Clerk client, if needed.
1.1. Prepare Civil Registry
Annotated Birth Clerk/ Municipal
Certificate Civil Registrar
2. Pay fees at the 2. Receive payment
Revenue
Municipal and issue Official PHP 300 5 minutes Collection Officer
Treasurer’s Office Receipt.
2. Present OR to 2. Prepare duly
Civil Registry approved signed
Clerk annotated document
for release and Municipal Civil
5 minutes Registrar
endorsement to None
OCRG for request of
Annotated SECPA at
PSA
2.1. Release
Civil Registry
document to the None 3 minutes Clerk
client
62
6. Documents under RA 9048 and RA 10172 (Change of First Name;
Correction of Clerical Errors on Gender/Day/Month of Date of Birth)
This service is provided to individuals, entities, agencies or offices who request to change
their first name or correct clerical errors in their Certificate of Live Birth, particularly their
gender, and the day and month of birth.

Who may avail: All
Document to be corrected PSA
Baptismal Certificate Client
Voter’s Registration Client
Certificate of Employment Record Client
(for employed)
Affidavit of Non-employment (for Client
unemployed)
NBI Clearance NBI
Police Clearance PNP
Ultrasound Result Laboratory concerned
Other requirements (depends on the
problem document for correction)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Present 1. Receive and
problem evaluate/ review
document and documents Civil Registry
the correction submitted. Clerk
needed. Interview the
client if need
None 30 minutes
1.1. Verify as to
completeness
Civil Registry
and authenticity
Clerk/ Municipal
of the Civil Registrar
documents
presented.
2. Pay the 2. Issue Official Correction of
necessary fees Receipt Clerical Error:
PHP 1,000
Municipal Civil
Change of 5 minutes Registrar
Name, Date of
Birth and
Gender:
PHP 3,000
63
2.1. Post for 10
days and publish
correction in a 10 days
newspaper for 2 (posting)
consecutive
weeks for Municipal Civil
None Registrar
Petition for
Change of 14 days
Name and (publication)
Correction of
day/month of
birth
2.2. Endorse of
4 months Municipal Civil
Petition to None Registrar
waiting Period
OCRG, PSA
2.3. Receive
None 1 day PSA-OCRG
Affirmed Petition
2.4. Prepare
Annotated
Municipal Civil
Document for None 1 day Registrar
release to
petitioner
2.5. Endorse
Municipal Civil
Certificate of
None 1 month Registrar/PSA-
Finality to OCRG
OCRG
TOTAL 5 months, 16
PHP 1,000/
days and 35
PHP 3,000
minutes
64
7. Registration of Legal Instrument/Court Decrees (Adoption and
Annulment of Marriage)
The Civil Registrar also registers Legal Instruments such as decisions on Adoption and
Annulment of Marriage.

Who may avail: All
5 copies of Duly Authenticated Court RTC
Decision and Certificate of Finality
issued by the Court
1. Pay 1. Receive payment
necessary fees and issue official
Revenue
at the Municipal receipt. PHP 1,000 Collection Clerk
Treasurer’s
Office
1. Fill-up 1. Receive the
request form, request and validate
Civil Registration
present Court veracity of Clerk
Decision, documents
Certificate of presented
Finality of 1.1. Prepare
3 days Civil Registration
Judgement and annotated
None Clerk/ Municipal
Official Receipt Birth/Marriage Civil Registrar
Certificate.
1.3 Prepare the
Municipal Civil
endorsement to None Registrar
PSA
2. Present 2. Release of
Official Receipt annotated document
and the Civil Registry
5 minutes Clerk
endorsement letter
to PSA for the
annotated SECPA
TOTAL 3 days and 5
PHP 1,000
minutes
65
MUNICPAL TREASURER’S OFFICE
External Services
66
1. Payment of Business Taxes, Fees and Charges
The Municipal Treasurer’s Office issues Official Receipts for the payment of business taxes,
fee and charges.
Office or Division: Municipal Treasurer’s Office

Who may avail: All
Order of Payment Business Permit and Licensing Office
1. Present Order 1. Retrieve client’s Based on
of Payment and record, Accept Chapter 2
PAY taxes, fees payment and ISSUE of Municipal
and charges official receipt Ordinance Revenue
No. 17-15,
5 mins. Collection Clerk
Series of
2017, pp. 7-
13.
Based on
Chapter 2
of
Municipal
TOTAL Ordinance 5 mins.
No. 17-15,
Series of
2017, pp.
7-13.
67
2. Payment of Community Tax
The Municipal Treasurer’s Office issues Community Tax Certificates to residents of the
municipality.

Type of G2C – Government to Citizen
Transaction:
Who may avail: All
Application Form for the Issuance of Municipal Treasurer’s Office (Revenue
Community Tax Certificate Collection Clerk)
1. File 1. Register in the INDIVIDUAL
application for eBPLS; accept S:
the issuance of payment ; issue PHP 5 +
Community Tax Community Tax (PHP 1 per
Certificate; pay Certificate PHP 1,000
community Tax income), but
Certificate shall not
exceed PHP
5,000.
JURIDICAL
PERSONS: Revenue
10 mins Collection Clerk
PHP 500 +
(PHP 2 per
PHP 5,000
assessed
value of
property
and/or gross
receipts
earned
during the
preceding
year.
INDIVIDUA
LS:
PHP 5 +
(PHP 1 per
PHP 1,000
TOTAL 10 mins.
income),
but shall
not exceed
PHP 5,000.
68
JURIDICAL
PERSONS:
PHP 500 +
(PHP 2 per
PHP 5,000
assessed
value of
property
and/or
gross
receipts
earned
during the
preceding
year.
69
3. Payment of Real Property Tax
The Municipal Treasurer’s Office issues Official Receipts for the payment of real property
taxes.

Who may avail: All
Tax Declaration Municipal Assessor’s Office
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Get Real 1. Verify real
Property Tax property tax None RPT Assessment
10 mins Staff
Assessment. record and ISSUE
RPT Assessment
2. Pay Real 2. Accept
2% of
Property Tax payment and Revenue Collection
assessed 5 mins Clerk
issue Official
value
Receipt (OR)
2% of
TOTAL assessed 15 mins.
value
70
4. Payment of Water Bills
The Municipal Treasurer’s Office issues Official Receipts for the payment of water bills.

Transaction:
Who may avail: All
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Water Concessionaire’s Bill Burauen Water Works System
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTIONS TIME RESPONSIBLE
1. Present 1. Retrieve Residential-
water bill or client’s PHP 70 for first 10
client’s Name record, cu.m., plus, in excess
and Address accept of 10 cu.m.:
and Pay to payment • PHP 11.50 per
cashier and issue cu.m. for 11-20
official cu.m. water
receipt consumption;
• PHP 12.10 per
cu.m. for 21-30
cu.m.;
• PHP 12.70 per
cu.m. for 31-40
cu.m.;
• PHP 13.80 for
over 40 cu.m.
Revenue
Commercial/Industrial: 5 minutes Collection Clerk
PHP 80 for first 10
cu.m., plus, in excess
of 10 cu.m.:
• PHP 12.65 per
cu.m. for 11-20
cu.m. water
consumption;
• PHP 13.50 per
cu.m. for 21-30
cu.m.;
• PHP 14.40 per
cu.m. for 31-40
cu.m.;
• PHP 15.25 for
over 40 cu.m.
Special:
71
PHP 7 for first 100
cu.m., plus PHP 11.50
per cu.m. in excess of
100 cu.m.
TOTAL 5 minutes
72
5. Release of Money Claims
The Municipal Treasurer’s Office releases money claims to identified claimants.

Who may avail: All
Identification Cards of claimant Client
FEES
CLIENT STEPS TO BE
PAID
1. Present client’s 2. Retrieve client’s
Name and claim record, RELEASE None 10 mins. Disbursing Officer
check payment check payments.
TOTAL None 10 mins.
73
Burauen Rural Health Unit
External Services
74
1. Medical Consultation Services
This service is primarily intended to provide clients seeking medical assistance from
physician or other licensed healthcare professional Primary Health Care services ranging
from assessment, diagnostic procedures to therapeutic interventions.
Office or Division: Burauen Rural Health Unit

Who may avail: All
None None
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID TIME
LE
1. Get priority 1. Interview, assess,
number at Triage take vital signs and Triage Nurse /
Area. issue priority None 5 minutes Midwife / J.O.
number.
2. Proceed to 2. Obtain and record

Record's Section. patient's profile,
chief complaint and None 5 minutes J.O.
vital signs.
3. Consultation 3.1. Assess,

diagnose, treat, and Municipal
Health Officer/
refer to other
None 10 minutes Medical Officer
facilities for further IV
evaluation and
management.
3.2. Administer
injections, give
medications, Nurse-On-Duty
perform wound None 1 hour (NOD)
dressing or provide
other necessary
procedures/services
4. Process payment 4. Receive payment Urinalysi
at the Municipal and issue Official s- PHP
Treasurer’s Office. Receipt. 50
Fecalysis Revenue
- PHP 50 1 hour Collection
Clerk
Blood
Typing-
PHP 80
75
CBC-
PHP 80
Hemoglo
bin- PHP
40
Gram
Staining-
PHP 80
Platelet
Count-
PHP 60
Pregnanc
y Test-
PHP 60
5. Present Official 3.3. Collect Medical
Receipt to Medical specimen, and issue None Technologist
Technologist. laboratory result
without lab
procedures:
20 minutes
TOTAL PHP 500
with lab
procedures:
2 hrs. & 20
minutes
76
2. Maternal and Child Health Services
This program focuses on providing women, children and families access to essential services
such as prenatal to postnatal services and child care, newborn screening and immunization
in response to Infant and Maternal Mortality prevention.

Type of G2C – Government to Citizen/ G2G – Government to
Transaction: Government
Who may avail: Pregnant Mothers (20 - 35 years old, 2nd - 4th pregnancy, and
without co-morbidity
Mother and Child Book (or similar Client
document) and Laboratory results
1. Present 1. Interview client,
Mother and review prenatal
Child Book, and history and
Laboratory laboratory results,
Result take and record vital
Midwife/
signs and other None 15 minutes Nurse-On-Duty
significant data,
assess and
evaluate patient,
refer to higher
facility (if needed)
2. Submit self 2. Monitor progress
for admission in of labor and assess Midwife/
None 15 minutes Nurse-On-Duty
the facility. patient as
necessary
2.1. Perform
necessary
procedure to ensure
safe delivery of
mother, do essential
intrapartum Midwife/
newborn care, None 1 day Nurse-On-Duty
monitor and assess
patient and baby
every 15 minutes,
provide post-partum
care, transfer and
room-in with baby.
2.3 Accomplish
Midwife/
patient’s chart and
None 1 day Nurse-On-Duty
record all significant
assessment and
77
necessary data,
monitor patient and
baby as needed,
administer
injections, provide
medications,
assess, evaluate
and refer
accordingly.
3. If non- 3. Receive payment
PhilHealth and issue Official
member, pay Receipt.
fees at the
Municipal
Revenue
Treasurer’s PHP 2,300 5 minutes Collection Clerk
Office. If
PhilHealth
member,
proceed to Step
4.
4. Request 4. Review patient's
discharge from chart, ensure vital
the facility after signs are within
at least 24 hours normal range and
from time of all significant data
delivery. properly
Midwife/
documented,
None 15 minutes Nurse-On-Duty
assess and
evaluate, provide
discharge
instruction and
home medication,
schedule follow-up
visits.
TOTAL PHP 2,300
2 days and 20
(No
minutes
PhilHealth)
78
3. Child Immunization Services
As one of the basic Health Services provided by the office, this service aims to:
• Ensure that infants and children have access to routinely recommended
infant/childhood vaccines through routine and supplemental immunization activities.
• Prevent the most common Vaccine-preventable diseases among infants and children
in accordance with set strategies of the DOH.

Government
Who may avail: All infants/ children eligible for routine infant/ childhood
vaccines
Child Immunization Booklet (Baby Book) Client
1. Present Child 1. Interview the
Immunization caretaker; take and BHW/
Booklet record child’s vital None 5 minutes BNS assigned
signs (weight, height,
MUAC).
1.1. Review the
child’s immunization
history, determine
needed vaccine, and Midwife/
None 10 minutes Nurse assigned
record data in the
Target Client List for
Child Immunization
Services
2. Prepare child 2.1 Administer child’s
for the vaccine needed vaccines, as Midwife/
None 5 minutes Nurse assigned
administration. determined by the
healthcare worker.
2.2. Provide health
education and Midwife/
instructions to the None 5 minutes Nurse assigned
caretaker post-
vaccination .
79
4. Family Planning and Responsible Parenthood Services
This service is provided primarily to help eligible men and women achieve desired family size
and fulfill reproductive health and rights through increased use of medically safe, effective
and culturally acceptable Modern Contraceptives.

Government
Who may avail: All Men and Women of Reproductive Age (10 - 49 years old)
• Family Planning Card Client
1. Proceed to 1. Interview the
Triage Area and client, take and
Triage Nurse /
present Family record vital signs in None 5 mins. Midwife / J.O.
Planning Card Family Planning
Card
2. Proceed to 2. Record client’s
Treatment Area data in the Family
Planning Log sheet Treatment Nurse/
None 5 mins Midwife
and provide needed
Family Planning
commodity.
2.1. Provide
necessary health
education to the
client including
basic instructions on Treatment
None 10 mins Nurse/Midwife
use of Family
Planning commodity
of choice and
reminders as to
date of next visit.
80
5. Tuberculosis- Directly Observed Treatment, Short-Course (TB-DOTS)
This program caters to patients suspected to have Tuberculosis or diagnosed with

Tuberculosis through a short-course of diagnosis, treatment and control of the disease.

Who may avail: All
NONE NONE
1. Get priority 1. Interview, assess,
Triage Nurse /
number at take vital signs and None 5 mins. Midwife / J.O.
Triage Area. issue priority number
2. Proceed to 2. Obtain and record
Record's patient's profile, chief
None 5 mins. J.O.
Section. complaint and vital
signs.
3. Submit self 3.Medical Public Health
for consultation. consultation, Nurse/ NTP
assessment, Coordinator
None 10 mins. and
diagnosis and referral
to TB-DOTS DOH-HRH Point-
person
4. Request for 4.1. Assess patient,
necessary request and analyze
treatment. DSSM result, TB-
DOTS registration, do Public Health
counselling, issue TB Nurse/ NTP
medicines, monitor 1 hour Coordinator
None and
compliance of patient
to treatment regimen DOH-HRH Point-
(6 months), or referral person
to other facilities for
further evaluation and
management
4.2. Collect sputum
1 week Medical
specimen, and issue None Technologist
laboratory result
TOTAL 1 week, 1
None hour and 20
minutes
81
6. Issuance of Health Card and Sanitary Permit (Food Establishments)
This permit is issued to food establishments who passed the sanitary requirements as
prescribed by law. It is mandatory that said permit is posted in a conspicuous place in the
establishment.

Who may avail: All Food Establishments
Chest X-ray Result Burauen RHU Medical Technologist
Fecalysis Result Burauen RHU Medical Technologist
Service Request Form Burauen RHU Medical Technologist
1. Fill up Service 1. NEW: Conduct
Request Form ocular inspection of
(SRF) and applying business
Rural Sanitation
present other establishment for
Inspector I
requirements. approval. (for
renewal, skip this
step and proceed to None 3 hours
Step 1.1)
1.1. RENEWAL:
Issue laboratory Medical
payment slip and Technologist
examine stool
specimen
2. Process 2. Receive payment Fecalysis
payment for the for laboratory - PHP 50
requested examination and
document. Health Card Health
Card- Revenue
10 mins. Collection Clerk
PHP 100
Sanitary
Permit-
PHP 100
3. Claim the 3. Analyze laboratory
laboratory result, provide
results. treatment (if needed),
assess compliance of Rural Sanitation
None 10 mins. Inspector I
business
establishment and
issue Health Card
and Sanitary Permit.
TOTAL 3 hours and
PHP 250
20 minutes
82
7. Issuance of Sanitary Certificate (Non-Food Establishments)
This permit is issued to non-establishments who passed the sanitary requirements as

prescribed by law. It is mandatory that said permit is posted in a conspicuous place in the
establishment.

Who may avail: All Non-Food Establishments
Service Request Form Burauen RHU Rural Sanitary Inspector I
1. Fill up Service 1. NEW: Conduct
Request Form ocular inspection of
(SRF). applying business
establishment for
2 hrs.
approval. ((for
renewal, skip this Rural Sanitation
None
step and proceed to Inspector I
Step 1.1)
1.1. RENEWAL:
Assess compliance of
10 mins.
business
establishment
2. Process 2. Receive payment Sanitary
Revenue
payment for the for Sanitary Permit Permit- 10 mins. Collection Clerk
document. PHP 100
3. Claim health 3. Issue Health Card
Rural Sanitation
card and and Sanitary Permit None 10 mins Inspector I
Sanitary Permit.
NEW: 2 Hours
and 20
TOTAL minutes
PHP 100
RENEWAL: 30
minutes
83
8. Issuance of Sanitary Certificate and Health Card for Motorcycle for
Hire (MCH)
An owner/operator/driver should secure these documents in order to operate an authorized

motorcycle for hire (MCH).

Who may avail: All Motorcycle for Hire (MCH)
2x2 ID picture Client
If RENEWAL - Sanitary Permit & Health Card Client
(previous year)
1. Submit necessary 1. Conduct physical
documents. examination and Municipal Health
issue medical Officer/
None 10 minutes
clearance (or Medical Officer
laboratory request if IV
needed)
2. Process payment for 2. Receive payment Health
the documents. for Health Card and Card- PHP
Sanitary Permit 100
Revenue
10 minutes
Collection Clerk
Sanitary
Permit-
PHP 100
3. Claim Health Card 3. Assess
and Sanitary Permit compliance, analyze
laboratory result (if
Rural Sanitation
applicable), provide Inspector I
None 10 minutes
treatment (if needed)
and issue Health
Card and Sanitary
Permit.
84
9. Issuance of Medical Certificate
The office issues Medical Certificates to individuals who need a written statement from the
physician to attest result of a medical examination, request to be assessed or evaluated as
fit/unfit for employment or as evidence of a health condition.

Who may avail: All
None None
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIB
BE PAID TIME LE
1. Proceed to 1. Interview, assess,
Triage Area and take vital signs, Triage Nurse/
secure priority issue priority None 5 minutes Midwife/ J.O.
number number, and
payment slip
2. Process 2. Receive payment Medical Revenue
payment. for Medical Certificate- 10 minutes Collection
Certificate PHP 100 Clerk
3. Submit self for 3. Assess/Conduct
physical physical
examination. examination Municipal
Health
None 10 minutes Officer/
3.1 Issue medical Medical
certificate (or Officer IV
laboratory request if
needed)
85
10. Issuance of Medico-Legal Certificate
Depending on the client’s case, provision of Medico-Legal Certificate entails detailed

assessment of the Licensed Physician of the incident and the client’s health status as a result.
This certificate also includes Physician’s recommendation for the client based on his/her
assessment.

Who may avail: All
Letter Request from PNP Burauen PNP Station
AGENCY ACTIONS
1. Present 1. Interview, assess,
Letter Request take vital signs, issue Triage Nurse/
None 5 mins. Midwife/J.O.
from PNP at priority number, and
Triage Area. payment slip
2. Process 2. Receive payment Medico-
Municipal
payment. for Medico-legal legal
10 mins. Treasurer's
certificate Certificate - Office
PHP 100
3. Claim 3. Assess/Conduct
physical examination
Municipal Health
3.1 Issue medical None 10 mins Officer/ Medical
certificate (or Officer IV
laboratory request if
needed)
86
11. Admission to the Municipal Isolation Unit (MIU)
This service is a core component of the COVID-19 Response of the municipality. Not only it
concentrates on client’s admission to the Isolation Unit, but also incorporates significant
activities of the whole COVID-19 Response, such as but not limited to, Contact Tracing,
Diagnostics and Psychosocial Activities.

Who may avail: All
None None
1. Wait for 1. Notify the patient of
Notification of RT- RT-PCR result. (If MIU Nurse-on-
PCR result. positive, do assessment, None 20 minutes
duty
counselling, and brief
orientation.)
2. Prepare for 2. Transfer the patient to MIU Nurse-on-
transfer, wait for the MIU. None 1 day duty
ambulance to arrive.
3. Proceed to the 3. Render patient care;
designated isolation give medicine (as MIU Nurse-on-
room and complete ordered); do contact duty / Municipal
14 days isolation tracing, psychosocial None 14 days Health Officer/
(from the day of counselling, assessment Medical Officer
specimen and monitoring. IV
collection).
15 days and
TOTAL None
20 minutes
87
Municipal Agriculture Office
External Services
88
1. Technical Assistance
This service is given to farmer clientele to provide assistance concerning crop and livestock
problems through farm visits and farmers’ meetings.
Office or Division: Municipal Agriculture Office

Who may avail: All rice, corn, HVCC and livestock farmers
Request for technical assistance Client
CLIENT STEPS
1. Sign the 1. Record the
None 2 minutes Officer of the Day
visitor’s logbook. client’s name.
2. State the 2.1. Listen to the
problem. client’s concerns.
2.2. Forward the
concern to the
MA, Program
person-in-charge None 5 minutes Coordinator/AT
for the necessary
course of action.
89
2. Extension Service
The Municipal Agriculture Office conducts Technology Transfer Trainings to Farmers’

Associations.

Who may avail: All
Municipal Agriculturist stating the type
of training
Certificate of Registration of Client/Barangay Association concerned
Association
CLIENT STEPS
attendant at the evaluate/review
3 minutes
Municipal the letter and None Officer of the Day
Agriculture Office supporting
and submit Letter documents.
Request together 1.1. Approve Municipal
None 3 minutes
with other request Agriculturist (MA)
requirements. 1.3. Prepare MA, Program
training design Coordinator/
None 2 days Agricultural
and module
Technologist
2. Confirm 2.1. Note number
MA, Program
number of of participants.
Coordinator/
participants 2.2. Confirm None 5 minutes. Agricultural
schedule of Technologist
training.
TOTAL 3 days and 5
None
minutes
*Training is 3 hours/ meeting, 1 day/ week, for 14 weeks.
90
3. Crops and Livestock Insurance Services Facilitation
The Municipal Agriculture Office facilitates the processing of crop and livestock insurance.

Government
Who may avail: All
Accomplished PCIC form Client
Registry System on Basic Sector in Client
Agriculture (RSBSA) stub
Government issued ID Client
CLIENT STEPS
1. Approach the 1. Interview,
Officer of the Day validate and 10 minutes/
None Officer of the Day
and provide process client
necessary application.
information. 1.1 Issue
Certificate of 5 minutes/ Municipal
None Agriculturist
Insurance Cover CIC
(CIC) to farmer.
2. Submit all 2. Submit crop,
requirements . livestock Municipal
insurance Agriculturist/
None 1 day Agricultural
application to
PCIC, Tacloban Technologist
City.
TOTAL None 1 day and 15
mins.
91
4. Issuance of Certification re: Agriculture Related Activities
The certifications are issued upon the request of clients for the transport of plants/livestock
domestically.

Who may avail: All
Request Client
Vaccination Certificate (livestock) Licensed Veterinarian
CLIENT STEPS
1. Approach 1. Interview the
attendant and client.
present purpose
of the certification.
2. Pay necessary 2. Accept
fees at the payment and Revenue Collection
PHP 110 5 minutes Clerk
Municipal issue Official
Treasurer’s Office. Receipt.
3. Present Official 2.1 Issue
Receipt at the Certification. Municipal
None 5 minutes Agriculturist
Municipal
Agriculture Office.
92
5. Utilization of 4-Wheel Drive Tractor
This service is provided to corn and vegetable farmers to use the tractor for free.

Who may avail: All
FEES
CLIENT STEPS TO BE
PAID
Officer of the Day evaluate/ review None 3 minutes Officer of the Day
and submit Letter the letter.
Request. 1.1 Inspect the
None 1 hour Tractor Operator
area to be tilled.
1.2 Approve Municipal
None 3 minutes Agriculturist
request.
1 hour and 6
TOTAL None
minutes
*Actual land cultivation is 1 day/ hectare.
93
6. Provision of Vegetable Seeds
This service is given to vegetable farmers to provide free seeds. The farmers given free
seeds may be backyard growers or semi-commercial vegetable growers.
A. Backyard Growers

Who may avail: All
Letter Request Client
FEES
CLIENT STEPS TO BE
PAID
1. Approach and 1. Interview and
submit letter orient client/s as to
None 20 mins. Officer of the Day
request to Officer management of
of the day. requested seeds
2. Fill up form/ 2. Release the
distribution sheet seeds.
upon receipt of
seeds requested.
TOTAL None 25 mins.
B. Semi-Commercial Vegetable Growers

Who may avail: All
Letter Request Client
Sketch of farm location Client
FEES
CLIENT STEPS TO BE
PAID
Officer of the Day client and set
and submit schedule for
request and farm ocular inspection
sketch for ocular of the farm.
inspection.
2. Assist 2. Conduct ocular Agricultural
None 1 hr. Technological/
Agricultural inspection. Give
94
Technologist/ instruction on the Agriculture Extension
Agriculture cropping activities Worker
Extension Worker and the exact date
during ocular of the release of
inspection. Take seeds.
note of the
instructions on the
cropping activities.
3. Proceed to 3. Provide the
Municipal seeds
Agriculture Office
to secure seeds.
Sign the vegetable
distribution form
upon receipt of the
requested seeds.
TOTAL 1hr. and 25
None
mins.
95
7. Animal Treatment, Deworming and Vaccination
This service is provided to livestock farmers and pet owners for free.

Who may avail: All
FEES
CLIENT STEPS TO BE
PAID
None 10 mins.
Officer of the Day client
and report the 1.1. Conduct farm
occurrence of visit/ treatment of
disease/s of sick animal None 1 hr.
animal for Agricultural
treatment Technologist-
2. Request for 2. Inform the client Livestock
Vaccination or on the schedule None 10 mins.
deworming
3. Prepare the 3. Conduct
animal to be vaccination or 10
None
treated or deworming mins./animal
dewormed
1 hr. and 30
TOTAL None
mins.
96
8. Provision of Technical Assistance to Backyard Fishpond Operators
This service is provided to Backyard Tilapia Growers for free.

Who may avail: All
Accomplished Request Form Client
FEES
CLIENT STEPS TO BE
PAID
1. Approach 1. Inform the client
Officer of the Day on the service
and submit the 1.1. Review Municipal
accomplished submitted Request Agriculturist (MA)/
request form Form None 5 mins. Agriculture
Extension Worker
(AEW) -Fishery
1.3. Submit the
requests to BFAR
Tacloban and
None 1 day AEW-Fishery
confirm schedule
on the release of
fingerlings.
2. Prepares the 2. Follow up the
pond for release of
None 1 min. MA/AEW-Fishery
fingerlings fingerlings
stocking
3. Go to 3. Assist clients in
Babatngon for the the release of
None 1 day MA/AEW-Fishery
release of fingerlings at
fingerlings. Babatngon.
2 days and 16
TOTAL None
mins.
97
MUNICIPAL SOCIAL WELFARE AND
DEVELOPMENT OFFICE
External Services
98
1. Referral Service to DSWD, PSWDO, PCSO and other Agencies through
Social Case Study Report (SCSR)
The Social Case Study Report is issued by a duly licensed Social Worker to persons in crisis
situations who need the documents for medical or financial, burial, transportation and
educational assistance addressed to DSWD, PSWDO, PCSO and other agencies concerned
Office or Division: Municipal Social Welfare and Development Office

Who may avail: All
CHECKLIST OF REQUIREMENTS FOR WHERE TO SECURE
MEDICAL/FINANCIAL ASSISTANCE
A. Medicines
Doctor’s prescription (reseta) Hospital, RHU or Medical Clinic
Cost Estimate of the Prescriptions Pharmacy
Medical Abstract/Certificate Hospital, RHU or Medical Clinic
Barangay Certificate of Indigency of Barangay
the claimant
Valid ID of the claimant Client
B. Laboratory Examinations
Lab Request Hospital, RHU or Medical Clinic
Cost Estimate Pharmacy
Brgy. Certificate of Indigency Barangay
Valid ID Client
Medical Abstract/Certificate Hospital, RHU or Medical Clinic
C. Hospital Bill
Final Bill Hospital
Barangay Certificate of Indigency of Barangay
the claimant
Medical Abstract/Certificate Hospital
Valid ID Client
CHECKLIST OF REQUIREMENTS FOR

WHERE TO SECURE
BURIAL ASSISTANCE
Registered Death Certificate LCRO
Service Contract with the Funeral Funeral Service
Brgy. Certificate of Indigency of the Barangay
claimant

WHERE TO SECURE
TRANSPORTATION ASSISTANCE
Valid ID Client
99
WHERE TO SECURE
EDUCATIONAL ASSISTANCE
Latest school assessment School
Certificate of no scholarship School
School ID School
Brgy. Certificate of Indigency of the
Barangay
claimant
PROVIDE 3 COPIES FOR EACH DOCUMENT
CLIENT STEPS
1. Approach and 1. Receive, check
present the and verify
Municipal Social
documents to documents
Welfare
MSWDO Staff and submitted. None 20 mins. Development
submit Officer
documentary
requirements.
2. Receive Social 2. Prepare and Municipal Social
Case Study issue Social Case Welfare
Report Study Report None 1 day Development
Officer
1 day and 20
TOTAL None
minutes
100
2. Assistance to Individuals in Crisis Situation
This service involves the provision of medical, burial, transportation and subsistence
assistance to persons/families in crisis situations.

Who may avail: All
MEDICAL/FINANCIAL ASSISTANCE
A. Medicines
Doctor’s prescription (reseta) Hospital, RHU or Medical Clinic
Certificate of Non-availability of General Services Office
medicines
Routine Slip Mayor’s Office
B. Laboratory Examinations
Lab Request Hospital, RHU or Medical Clinic
C. Hospital Bill
Estimated Hospital bill Hospital
Medical Abstract/Medical Certificate Hospital
Brgy. Certificate of indigency Barangay

WHERE TO SECURE
BURIAL ASSISTANCE
Registered Death Certificate LCRO
Certificate of Indigency of the claimant Barangay
Certificate of Relationship of the Barangay
Claimant to the deceased

WHERE TO SECURE
TRANSPORTATION ASSISTANCE
Barangay Certification Barangay
Certificate of Indigency Barangay

WHERE TO SECURE
EDUCATIONAL ASSISTANCE
Latest school assessment School
101
Certificate of no scholarship School
School ID School
Brgy. Certificate of Indigency of the Barangay
claimant
PROVIDE 3 COPIES FOR EACH DOCUMENT
CLIENT STEPS
1. Approach and 1. Receive, check
present the and verify
None 5 minutes. MSWDO Staff
documents to documents
MSWDO Staff and submitted.
submit 1.1. Direct client to
documentary secure Routine Slip
requirements. from the Mayor’s None 3 minutes MSWDO Staff
Office .
2. Go to Mayor’s 2. Prepare Routine Exec.
None 1 minute
Office and request Slip. Receptionist
for Routine Slip. 2.1. Approve
Routine Slip.
3. Receive 3. Issue and release Exec.
None 1 minute Receptionist
Routine Slip. Routine Slip.
4. Present Routine 4. Issue the amount
Slip and receive indicated in the
amount indicated Routine Slip None 10 minutes MSWDO Staff
in Routine Slip.
102
3. Issuance of Pre-Marriage Orientation and Counseling (PMOC)
Certificate
The MSWDO provides would-be-couples with a basis for making an informed and
responsible decision about marriage.

Who may avail: All
None None
1. Apply for a 1. Let would-be-
PMOC at the couples answer the
Office of the Marriage
Mayor for the Expectation
schedule Inventory (MEI) Population
None 20 minutes Worker
Form
1.1. Give schedule
to the would-be-
couples for PMOC
2. PMOC Session 2. Conduct of PMOC MSWDO/
Session None 3 hours Population
Worker/ Midwife
3. Receive PMOC 3. Issue of PMOC
Certificate to Certificates to would- Population
None 5 minutes Worker
would-be-couples be-couples
3 hours and
TOTAL None
25 minutes
103
4. Provision of Identification Card and Purchase Booklet to Persons With
Disabilities
The MSWDO issues valid identification cards to persons with disabilities which allows them
to avail of certain benefits.

Who may avail: All persons with disabilities
Accomplished Application Form MSWDO
1x1 ID Picture (2 copies) Client
Picture of PWD (2 copies) Client
MSWDO Staff check requirements.
None 3 minutes MSWDO Staff
and submit
requirements.
2. Receive 2. Refer to Rural
Referral Form Health Unit for
and forward to identification of the
RHU. type of disability.
3. Receive PWD 3. Give client's
ID and Purchase schedule for the
Booklet issuance of PWD ID None 7 days MSWDO Staff
and Purchase
Booklet.
7 days and 6
TOTAL None
minutes
104
5. Provision of Solo Parent's Identification Card
The MSWDO issues a government issued ID for solo or single parents.

Who may avail: All solo parents
Barangay Certification MSWDO
Registered Birth Certificate of minors Client
Certificate of No Marriage (for unwed Philippine Statistics Authority
client)
Marriage Contract (for married client) Philippine Statistics Authority
Death Certificate (for widow client) Philippine Statistics Authority
Medical Certificate (for PWD 18 years old Hospital, RHU or Medical Clinic
and above children)
Old Solo Parent ID (for renewal only) Client
1. Secure copy of 1. Issue copy of
Barangay Barangay
Certification to be Certification Form to
filled-up by the PB client. None 2 minutes MSWDO Staff
1.1. Instruct client to
have filled out by the
Punong Barangay
2. Approach 2. Check and verify
MSDWO Staff and documents
submit submitted.
requirements.
3. Receive Solo 3. Schedule for the
Parent ID. issuance of Solo None 14 days MSWDO Staff
Parent ID.
14 days and 7
TOTAL None
minutes
105
6. Provision of Senior Citizen’s Identification Card and Purchase Booklet
The Senior Citizen’s ID is a government ID issued by the Office of the Senior Citizen's
Affairs (OSCA).

Who may avail: All senior citizens
Birth Certificate/ Baptismal Certificate/ Client
Voter's ID/ Voter's Registration/ 2 Valid
IDs
1x1 ID Picture (4 copies) Client
Application Form OSCA
OSCA Staff and verify requirements.
None 5 minutes OSCA Staff
submit
requirements.
3. Receive Senior 3. Give client's
Citizen’s ID and schedule for the
Purchase Booklet issuance of Senior None 7 days OSCA Staff
Citizen’s ID and
Purchase Booklet.
7 days and 5
TOTAL None
minutes
106
7. Issuance of Certificate of Indigency
The Certificate of Indigency is a document issued by the MSWD OFFICE certifying that the
said client belongs to an indigent family in their barangay as certified by the Barangay
Captain.

Who may avail: All indigents
Valid ID Client
Registered or Temporary Birth Birthing Clinic/Hospital/RHU/LCRO
Certificate of newly born child (for
PhilHealth)
CLIENT STEPS
OSCA Staff and verify
submit requirements. None 5 minutes MSWDO Staff
requirements and
wait for interview.
2. Submit self for 2. Conduct Intake
interview. Interview to client None 15 minutes MSWD Officer
3. Receive the 3. Issue Certificate

Certificate of of Indigency to
None 1 day MSWD Officer
Indigency to Client.
Client.
7 days and 5
TOTAL None
minutes
107
8. Provision of Assistance to Victims of VAWC under RA 9262 and Child
Abuse under RA 7610
This is a court-related service.

Who may avail: All victims of VAWC and child abuse
Medical Certificate, if available Hospital/ RHU/ Clinic
Birth Certificate of child Client
1. Approach the 1. Conduct Intake
MSWDO Staff Interview
and report
VAWC case.
2. Receive 2. Render appropriate
mandatory services, depending
services to on the case
victims of presented:
VAWC.
a. Provide Counseling
b. Refer client to RHU

for medical
examination
c. Refer client to
WCPD, PNP (for filing
of the case)
None 1 hour MSWD Officer
d. Refer client to
EVRMC Tacloban
City (for
Psychological
Evaluation, if
necessary)
e. Refer client to PAO

(for legal advice)
f. Refer to any
relative/guardians for
temporary custody ( if
necessary)
108
g. Refer to BCPC
(only for Child Abuse
Cases)
TOTAL None 1 hour
109
9. Provision of Assistance to Children at Risk (CAR) and Children in
Conflict with the Law (CICL)
This is a court-related service.
Office or Division: Office of the Municipal Social Welfare and Development

Type of Transaction: G2C –Government to Citizen
Who may avail: All CAR and CICL
Medical Certificate, if available Hospital/ RHU/ Clinic
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Approach 1. Conduct Intake
and report case Interview None
under RA 9344.
2. Receive 2. Provide counseling
mandatory to the child and family.
services to
victims of • For CAR:
VAWC. a. Refer child to
parents/
guardians
b. Refer to BCPC 2 hours MSWD Officer
for Community
None
Intervention
• For CICL
a. Refer child to
parents/
guardians
b. Refer to BCPC
for Community
Diversion
2.1. Issue Discernment
Report to WCPD, PNP None 7 days MSWD Officer
(for CICL only)
2.2. Provide Family 6 months
Therapy (if necessary) None (depending on MSWD Officer
the case)
TOTAL 6 months
None (depending
on the case)
110
10. Disaster Relief and Rehabilitation Assistance
The MSWDO provides timely and appropriate support to augment resources of families
affected by natural or manmade disasters

Who may avail: All
Certification from the Fire Marshall (for Bureau of Fire
burnt houses)
1. Approach the 1. Check and verify
MSWDO Staff documents.
and submit
requirements
and wait for the
interview.
2. Submit self 2. Conduct Intake
for interview. Interview to client. None 30 minutes
3. Receive 2.2. Give appropriate

corresponding assistance depending MSWD Officer
assistance on the assessment of
None 7 days
depending on the Social Worker
the case
presented
7 days 33
TOTAL None
minutes
111
MUNICIPAL ENGINEERING OFFICE
OFFICE OF THE BUILDING OFFICIAL

External Services
112
1. Issuance of Building Permit
Building Permit is a requirement before construction work or operation commences.
Office or Division: Office of the Building Official (OBO)

Who may avail: All
Five (5) copies of properly filled up & Office of the Building Official
notarized Unified Application Form.
If applicant is the registered owner: Registry of Deeds
One (1) copy of certified true copy and
Three (3) photocopies of Original
Certificate of Title (OCT) / Transfer
Certificate of Title (TCT)
If applicant is a lessee: Client
Contract of Lease
If applicant is the owner, but OCT/TCT Client
is not in his name:
Deed of Absolute Sale.
Three (3) copies of updated Tax Receipt
Three(3) copies Tax Declaration
Barangay Clearance
Special Power of Attorney (SPA) or
Secretary’s Certificate if the applicant is
a Corporation (4 copies: One (1) original
and three (3) photocopies).
Five (5) sets of Building/Survey Plans, Private Professionals concerned
Design plans and other documents,
signed and sealed by the concerned
Design Professionals, as follows:
(20”x30” or A3)
• Architectural Documents
(including Materials and
Technical Specifications and
Gen. Conditions)
• Civil/Structural Documents
(including Soil Test and
Structural Design Analysis, if
applicable).
• Electrical Documents
• Mechanical Documents
• Sanitary Documents
• Plumbing Documents
• Electronics Documents
113
Geodetic Documents (including Lot Plan Geodetic Engineer
with technical description and Vicinity
Map covering 2km radius)
Fire Protection Plan (if applicable) Private Professionals concerned
Four (4) clear photocopies of Valid Private Professionals concerned
Professional Licenses (PRC I.D.) and
Professional Tax Receipts (PTR) of all
involved professionals
Five (5) copies of notarized Estimated Client
Total Construction Cost/Value of the
building or structure to be constructed
as declared by the owner
One (1) Construction Logbook Client
NOTES:
• Please include this checklist when submitting the above-mentioned documents for your
application.
• All the fully accomplished above-mentioned forms and requirements must be fastened in
a LONG FOLDER including the Drawing Plans and reports upon submission. (make 4
sets)
• Only COMPLTE and COMPLIANT application will be accepted.
• Keep your CLAIM STUB at all times; “NO CLAIM STUB, NO RELEASE!’ Policy.
• A surcharge of 100% shall be imposed and collected from any person who shall
construct, repair (buildings), install (Electro-mechanical equipment), alter or cause any
change in the use or occupancy of any building or parts thereof or appurtenances thereto
without any permit. (Section 25.1 of Rule III of the National Building Code/PD 1096).
CLIENT STEPS AGENCY ACTION
1. Submit 1. Review, check
application and all and assess the
required completeness of
documents via the the submitted
One Stop documents, to
Shop/OBO ensure compliance
Terminal and get of the same with
Sorters of the
claim stub. the National None 1 hour OBO
Building Code and
other statutory
requirements.
(Building,
Electrical,
Mechanical,
Electronics)
1.1 Conduct Site Building,
Inspection. Electrical,
Mechanical, and
None 1 day Electronics
Evaluators of the
OBO
1.2. Conduct final Inspectorate of
None 1 day the OBO
evaluation.
114
Approval shall be
based on the
assessment done
by the Section
Head otherwise,
the application
shall be endorsed
for compliance.
1.3 Assess fees to
be paid by the Assessors of the
None 1 day OBO
client.
2. Return on the 2. If the application

date indicated in is approved for
the stub and payment, sign the
inquire on the Order of Payment Based on
status of the and forward to the
application in the Officer of the Day. schedule of
OBO. If the fees
application is If the application is prescribed
Building Official
ready for payment, for compliance, by the
pay the required direct Officer of the DPWH and
fees; otherwise if Day to return the Local
the application is documents to the Revenue
for compliance, applicant for Code.
get the compliance of the
documents, remarks indicated
30 mins.
comply with the in the correction.
requirements, and 2.1. If approved,
go back to step 1. Issue the Order of
Payment to the
applicant.
If the application is
for compliance, None Officer of the Day
return the
documents to the
applicant for
compliance of the
remarks indicated
in correction sheet.
3. Present or 3. Accept and
submit the Official record the receipt. Officer of the
Receipt (OR) to Process and Day, Recording
None 3 hours Section, and
the Officer of the prepare
Day documents for Admin
releasing.
3.1. Sign the Building Official
permit. None 30 mins. or his authorized
representative
115
3.2. Sort or
prepare
documents for
None 1 hour Admin
endorsement to
the concerned
offices.
4. Claim permit 4. Release permit
and sign logbook to the applicant.
Releasing
or other None 1 hour Section
transmittals for
acknowledgement.
Based on
the
schedule
of fees
prescribed 3 days and
TOTAL
by the 7hours
DPWH and
Local
Revenue
Code.
116
2. Issuance of Certificate of Occupancy
A permit is issued to ascertain that a newly constructed edifice or structure complies with
stringent safety and sanitary requirements for occupancy.

Who may avail: All
Four (4) copies of properly filled-up Office of the Building Official (OBO)
Unified Application Form for Certificate
of Occupancy and Fire Safety
Inspection Certificate
Four (4) copies of properly filled-up Architect/ Civil Engineer
and duly notarized Certificate of
Completion (using the form in Annex
H), signed by the owner/applicant and
signed and sealed by the duly licensed
Architect or Civil Engineer in-charge of
construction, together with one (1) set
of issued Building Permit Plans and a
copy of the Construction Logbook. If
the construction was undertaken
through a contract, the Certificate of
Completion shall also be signed by the
Contractor/Authorized Managing
Officer.
Four (4) sets photocopy of the issued Client
Ancillary Permits
Four (4) sets photocopy of the Owner’s Burauen Central Fire Station
copy of issued Fire Safety Checklist
and its corresponding Fire Safety
Evaluation Clearance
Four (4) sets of Compliant AS-BUILT Private Professionals
PLANS reflecting all corrected
comments made in the Issued Building
Permit Plans signed and sealed by
owner and all involved professionals.
Clear 3R size Photographs of the Client
completed structure showing
substantial completion of front, sides,
and rear areas (4 sets)
CLIENT STEPS
1. Submit 1. Review, check Sorters of the OBO/
application and and assess the Building, Electrical,
None 1 hour Mechanical, and
required completeness of
documents via the the submitted Electronics
117
One Stop documents, in Evaluators of the
Shop/OBO compliance with OBO
Terminal and get the National
claim stub. Building Code
and other
statutory
requirements.
(Building,
Electrical,
Mechanical,
Electronics)
1.1 Conduct Site Inspectorate of the
None 1 day OBO
Inspection
1.2 Conduct final
evaluation.
Approval will be
based on the
result of the final Section Head of the
None 1 day OBO
evaluation
otherwise, and
endorse
application for
compliance.
1.3 Assess fees
Assessors of the
to be paid by the None 1 day OBO
client.
2. Return on the 2. If the
date indicated in application is
the stub and approved for
inquire on the payment, sign the
Order of
status of the Order of
Payment
application in the Payment.
shall be
OBO. If the
based on
application is If the application
the
ready for payment, is for compliance, Building Official and
schedule Officer of the Day
pay the required direct the Officer
of fees
fees; otherwise if of the Day to
prescribed
the application is return the 30 mins.
by the
for compliance, documents to the
DPWH
get the applicant for
documents, compliance of the
comply with the remarks indicated
requirements, and in correction
go back to step 1. sheet.
2.1. If approved,
issue the Order of
Payment to the None Officer of the Day
applicant.
118
If the application
is for compliance,
return the
documents to the
applicant for
compliance of the
remarks indicated
in correction
sheet.
3. Present or 3. Accept and
submit the Official record the
Officer of the Day,
Receipt (OR) to receipt. Process
None 3 hours Recording Section,
the Officer of the and prepare and Admin.
Day. documents for
releasing.
3.1. Sign the Building Official or
permit. None 30 mins. his authorized
representative
3.2. Sort or
prepare
documents for
None 1 hours Admin.
endorsement to
the concerned
offices.
4. Claim permit 4. Release permit
and sign logbook to the applicant.
or other None 1 hour Releasing Section
transmittals for
acknowledgement.
4 days, 7
TOTAL
hours
119
3. Issuance of Electrical Permit or Certificate of Final Electrical Inspection
(CFEI)
A permit is necessary for the installation of electric power in a construction project.

Who may avail: All
ELECTRICAL PERMIT 1
(WITH BP AND OP)
Original Electrical Permit Form (4 Client
copies), completely filled up.
Electrical Plan Private Professional
Photocopy of PTR & PRC ID of Electrical Private Professional
Professionals with 3 original specimen
signature
Original Electrical Barangay Clearance Barangay
Photocopy of Building Permit (BP) OBO
Photocopy of Occupancy Permit (OP) OBO
Photo of site Client
If not owned, provide original notarized Lot Owner
letter of consent from the lot owner.
Provide Duplicate Copy Client
ELECTRICAL PERMIT W
(WITHOUT BP AND OP)
Original Electrical Permit Form (4 Client
copies), completely filled up
Original Electrical Layout Private Professional
signature
Photocopy of Land Title (TCT) Registry of Deeds
Photocopy of Updated Tax Declaration Municipal Assessor’s Office
and Tax Receipt
Photo of site Client
letter of consent from the lot owner
Provide Duplicate Copy Client
WHERE TO SECURE
RECONNECTION/ RELOCATION
Original Electrical Permit (4 copies), Client
completely filled up
Original Electrical Plan/Layout Private Professional
120
signature
Photocopy of Land Title (TCT) Registry of Deeds
Photocopy of Updated Tax Declaration Municipal Assessor’s Office
and Tax Receipt
Photocopy of Site Client
Yellow Card from DORELCO DORELCO
letter of consent from the lot owner
Provide Duplicate Copy CFEI Client
“Yellow Card” issued by DORELCO
DORELCO/Electrical Service Provider
stating “secure CFEI”
One (1) copy of issued Wiring/ Electrical OBO
Permit
One (1) set copy of Issued Electrical Private Professional
Plan
Four (4) sets copy of Compliant AS- Private Professional
BUILT Electrical Plan signed and sealed
by owner and all involved professionals
Clear 3R size Photograph of the Client
completed Service Entrance and Meter
Base installation.
application and and assess the
Sorters of the
all required completeness of the None 1 hour
OBO
documents via submitted
the One Stop documents.
Shop/OBO 1.1. Review, check,
Terminal and get and assess the
claim stub. submitted
documents, as well
Electrical
as the compliance of
None 1 day Evaluators of
the same with the
the OBO
National Building
Code and other
statutory
requirements
1.2 Conduct site
Inspection.
Inspectorate of
None 1 day
the OBO
121
1.3 If the submitted
documents are
compliant upon
evaluation and
inspection, conduct
Section Head of
final evaluation and None 2 hours
the OBO
approval of such for
assessment;
otherwise, endorse
application for
compliance.
1.4 Assess fees. Assessors of
None 2 hours
the OBO
2. Return on the 2. If the application Order of
date indicated in is approved for payment
the stub and payment, sign the shall be
inquire on the Order of Payment. based on
status of the the
application in the If the application is schedule
OBO. If the for compliance, of fees
application is direct Officer of the prescribed
ready for Day to return the by the
payment, pay the documents to the DPWH,
Building Official
required fees; applicant for schedule
and Officer of
otherwise if the compliance of the of fees of
the Day
application is for remarks indicated in the
compliance, get the correction sheet. concerned
the documents, Barangay,
comply with the Fire Code, 30 mins.
requirements, Zoning
and go back to Ordinance,
step1. and the
Local
Revenue
Code
2.1 If approved,
issue Order of
Payment to
applicant.
Officer of the
None
Day
If for compliance,
return the
documents to
applicant.
3. Present or 3. Accept the
Officer of the
submit the receipt. Process and
Day, Recording
Official Receipt prepare documents None 4 hours
Section, and
(OR) to the for releasing, which
Admin
may include printing
122
Officer of the of the Barangay
Day. Clearance, Tax
Clearance, Tax
Declaration, Building
Permit Certificate.
3.1 Sign the permit. Building Official
or his
None 30 mins.
authorized
representative
3.2. Sort or prepare
documents for
None 2 hours Admin
endorsement to the
concerned offices.
4. Claim permit 4. Release permit to
and sign logbook the applicant.
or other Releasing
None 1 hour
transmittals for Section
acknowledgemen
t.
2 days and 13
TOTAL None
hours
123
4. Issuance of Mechanical Permit
A Mechanical Permit is necessary before the installation, removal, or alteration of machinery

having at least twenty (20) horsepower. A separate permit to operate (Certificate to Operate)
is necessary after installation and inspection of the machinery.

Who may avail: All
Notarized Authorization Letter and Client
Contact Number (For Applicant’s
Representative) (1 original, and2
photocopies)
Applicant’s ID (1 original, and2 Client
photocopies)
Application forms for Mechanical Permit, Private Professional, Client
signed and sealed by duly licensed
professionals and signed by the owners
Clear photocopies of valid PRC Ids and Private Professional
current PTRs with dry seal and 3
specimen signatures (Blue INK)
4 sets of complete mechanical plans, Private Professional, Client
details, and computations, signed and
sealed by duly licensed professionals
and signed by owners
Barangay Clearance Barangay
application and all and assess the Sorters of the
required completeness of the None 1 hour OBO
documents via the submitted
One Stop documents.
Shop/OBO 1.1. Review, check
Terminal and get and review the
claim stub. submitted
documents as well Mechanical
as the compliance of Evaluators of
None 1 day
the same with the the OBO
National Building
Code and other
statutory
requirements.
1.2 Conduct Site Inspectorate of
None 1 day
Inspection. the OBO
1.3 If the submitted Section Head of
None 1 day
documents are the OBO
124
compliant upon
evaluation and
inspection, conduct
final evaluation and
approval of such for
assessment;
otherwise, endorse
the application for
compliance.
1.4. Assess the Assessors of
None 1 day
fees. the OBO
2. Return on the 2. If the application
date indicated in is approved for
the stub and payment, the Order
Order of
inquire on the of Payment, sign by
Payment
status of the the Order of
shall be
application in the Payment.
based the
OBO. If the
schedule
application is If the application is
of fees Building Official
ready for payment, for compliance,
prescribed and Officer of
pay the required direct the Officer of
by the the Day
fees; otherwise if the Day to return the
DPWH
the application is documents to the
and the
for compliance, applicant for
Local
get the compliance of the
Revenue
documents, remarks indicated in 30 mins
Code
comply with the the correction sheet.
requirements, and
go back to step 1.
2.1. If the
application is
approved for
payment, issue
Order of Payment.
Officer of the
None
Day
If the application is
for compliance,
return the
documents to the
applicant.
3. Present or 3. Accept and Officer of the
submit the Official record the receipt. Day, Recording
Receipt (OR) to Process and None 4 hours Section, and
the Officer of the prepare documents Admin
Day for releasing.
3.1. Sign the permit. Building Official
or his
None 30 mins.
authorized
representative
125
3.2. Sort or prepare
documents for
None 2 hours Admin
endorsement to the
concerned offices.
4. Claim permit 4. Release permit to
and sign logbook the applicant.
Releasing
or other None 1 hour
Section
transmittals for
acknowledgement.
4 days, 9
TOTAL None hours, & 30
mins.
126
MUNICIPAL ENGINEERING OFFICE
Burauen Water Works System

External Services
127
1. Water Connection Installation
This service is provided to applicants for water connection.
Office or Division: Burauen Water Works System

Type of Transaction: G2C – Government to Citizen / G2G – Government to Government
Who may avail: Residents of Burauen Población / Barangays
Community Tax Certificate Municipal Treasurer’s Office
Picture of Location Client
Application Form Municipal Engineer’s Office
CLIENT STEPS
1.Submit 1.1 Check &
accomplished Evaluate None
forms together with Application Form 5 minutes
the requirements 1.2. Set date of
None BWWS
Inspection
Personnel/
1.3. Conduct
BWWS-in-
inspection of the None 30 minutes
Charge
location site
1.4. Inform to attend
Orientation on the None 1 minute
schedule date
2.Attend 2.1 Conduct Registration
Orientation. Orientation of Fee:
BWWS PHP 500
Installation Fee:
PHP 600
Water meter:
PHP 1,800
BWWS
Full payment 30 minutes Personnel/BWW
Inspection Fee: S-in-Charge
PHP 900
Partial
Inspection Fee:
PHP 150
Meter
Calibration:
PHP 300
2.2 Prepare & Issue
None 10 minutes
Order of Payment
3.Pay water Fees 3. Receive payment
and Issue Official Revenue
None 5 minutes
Receipts Collection Clerk
128
4. Submit Official 4. Photocopy the
Receipt Official Receipt,,
None 5 minutes
attach to the
application form
4.1. Endorse to the
BWWS-in-Charge,
Mun. Engr. & Mun. 20 minutes
BWWS
Mayor for approval
Personnel/BWW
S-in-Charge/
5. Claim approved 5.1 Issue Approved
Mun. Engineer/
Permit Application Form
Mun. Mayor
together with the list None 1 minute
of materials needed
for water installation
6. Comply the 7. Install water
materials needed connection.
None 3 days
for water
connection
TOTAL Full Payment:
PHP 4,100
4 days & 47
Partial minutes
Payment:
PHP 3,350
Note : Water connection may depend on the completion of the materials needed for water
meter installation prepared by the newly applicant.
129
2. Senior Citizen Discount
This service is provided to resident senior citizens, who are entitled to discount.
Office or Division: Burauen Water Works System

Type of Transaction: G2C - Government to Citizen
Who may avail: Residents of Burauen Población / Barangays
Photo Copy of Senior Citizen Client
Application Form Municipal Engineer’s Office
CLIENT STEPS
1.Submit 1.1 Check &
accomplished Evaluate BWWS
forms together with Application Form Personnel/BWWS-
the requirements 1.2. Endorse to the None 10 minutes in-Charge
BWWS-in-Charge /Mun. Engineer/
Mun. Engr. & Mun. Mun. Mayor
Mayor for approval.
130
Municipal Disaster Risk Reduction
Management Office
External Services
131
1. Emergency Response
The Local Disaster Risk Reduction and Management Office extends emergency response to
all residents of Burauen within the Municipal Area of Responsibility. An emergency situation
includes, but is not limited to the following: vehicular accidents, non-vehicular accident, home
medical emergency and other emergencies that need medical treatments.
Office or Division: Municipal Disaster Risk Reduction and Management Office

Who may avail: All
Legitimate Call/Text/Personal Report to Client
the Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Client 1. Receive the
Call/Text/Personal Call/Text/Personal None 2 minutes Officer of the Day
Report to the Report to the Office
Office 1.1. Dispatched the
None
available rescuer/ 3 minutes Officer of the Day
responder.
132
2. Emergency and Non-Emergency Transport (within and outside the
Municipality)
The Local Disaster Risk Reduction and Management Office extends Emergency and Non-
emergency transport assistance to all residents of Burauen within the Municipal Area of
Responsibility.

Who may avail: All
Request Letter (for direct client/walk-in) Client
Request letter from the patient or Client
guardian (for referral from BDH to
Tacloban)
Certification form BDH for unavailability Client
of Ambulance (for referral from BDH to
Tacloban)
Xerox of patient's referral form (for Client
referral from BDH to Tacloban)
CLIENT STEPS
requirement/s evaluate None 2 minutes Officer of the Day
requirement/s.
1.1. Dispatch the
None
available rescuer/ 5minutes Officer of the Day
responder.
133
3. Issuance of Certification of Disaster and Calamity victims (for
insurance claims and for other legal purposes)
The Local Disaster Risk Reduction and Management Office issues certificates on damages
obtained by certain individual or group as a result of any disasters.

Who may avail: All
Barangay Certification of damages Client
incurred.
Pictures of Damages with signatures of Client
claimant
Request letter for the issuance of Client
damages certificates or other certificates
similar thereto.
FEES
AGENCY Response PERSON
CLIENT STEPS TO BE
PAID
1. Present the 1. Receive the
requirements. requirements.
1.1. Forward the
requirements to the None
5 minutes Officer of the Day
Assistant
MDRRMO.
1.2. Prepare the
certificate and
Assistant
forward it to the None 3 minutes
MDRRMO
MDRRM Officer for
signature.
1.3. Sign the
None 1 minute MDRRMO
certificate.
2. Claim certificate 2. Release the
None 1 minute Officer of the Day
certificate.
134
Business Permits and Licensing Office
External Services
135
1. Issuance of Business Permit (New)
This service is provided to individuals or entities who wish to operate a business and provide
transportation for the populace in the locality.
Office or Division: Business Permits and Licensing Office

Who may avail: All
Unified Application Form Business Permit and Licensing Office
Brgy. Clearance Barangay (Location of Business)
Proof of Business Registration :
a. DTI Registration (Sole Proprietor) a. Department of Trade and Industry
b. SEC (Corporation) b. Securities and Exchange Commission
c. CDA (Cooperative) c. Cooperative Development Authority
Sanitary Permit Rural Health Unit
Locational Clearance Municipal Planning and Development Council
Occupancy Permit Municipal Engineering Office
Municipal Environment Certificate Municipal Environment & Natural Resources
Office
Market Clearance (Market Stall Holder) Market Supervisor’s Office
Tourism Requirements (Tourism Municipal Tourism Office
Related Business Establishment)
Contract Of Lease (if Renting) Owner of the Building
FEES
CLIENT STEPS TO BE
PAID
1. FILE duly 1. EVALUATE and
accomplished REGISTER
None 5 minutes. BPLO-Staff
Unified Form for application in the
the issuance of eBPLS
business permit 1.1. PREPARE
together with the Tax Assessment BOSS Assessment
required and ISSUE Order None 30 minutes. Officer
supporting of Payment
documents
2. PAY taxes, fees 2. ACCEPT
and charges payment and
30 minutes. BOSS Cashier
Issue Official
Receipt (OR)
3. CLAIM business 3. RELEASE
permit approved mayor’s
None 30 minutes. BPLO-Staff
permit and
clearances
TOTAL 1 hour and 35
minutes
136
2. Issuance of Business Permit (Renewal)
This service is provided to individuals or entities who wish to operate a business and provide
transportation for the populace in the locality.

Who may avail: All
Basis for computing taxes, fees and Bureau of Internal Revenue (BIR)
charges
a. Prior year annual Income Tax Return
(photocopy)
b. Preceding year Quarterly Income Tax
return from 1st to 3rd quarter (photocopy
None 5 minutes BPLO-Staff
Unified Form for the application in the
issuance of eBPLS
business permit
1.1 PREPARE Tax
together with the BOSS Assessment
Assessment and
required supporting None 45 minutes Officer
ISSUE Order of
documents
Payment
2. ACCEPT payment
2. PAY taxes, fees
and Issue Official 30 minutes BOSS Cashier
and charges
Receipt (OR)
permit approved mayor’s
permit and
clearances
TOTAL 1 hour and 50
minutes
137
3. Issuance of Motorized Tricycle Operator’s Permit (MTOP)
This service is provided to owners of motorized tricycles who wish to operate the same as
public transport in the municipality.

Who may avail: All
Application Form Philippine National Police (PNP)
Brgy. Clearance Barangay (Owner’s Address)
2x2 ID Picture 2pcs (Operator)
Medical Certificate Rural Health Unit (RHU)
Community Tax Certificate (Operator & Revenue Collection Clerk
Driver)
OR/CR of MCH LTO
Driver’s License (Driver) LTO
Application Form for application in the
the issuance of eBPLS
Motorized Tricycle
1.1 PREPARE Tax
Operator’s Permit
Assessment and
with required None 20 minutes BPLO-Staff
ISSUE Order of
supporting
Payment
documents.
2. ACCEPT payment
2. PAY taxes, fees
and Issue Official 10 minutes BOSS Cashier
and charges
Receipt (OR)
permit approved Motorized
None 30 minutes BPLO- Staff
Tricycle Operator’s
Permit
TOTAL 1 hour and 10
minutes.
138
Municipal Environment and
Natural Resources Office
External Services
139
1. Certificate of No Objection to Tree Cutting Permit Application
This services is provided to individuals who wish to secure a Cutting Permit from the Office of the
Community and Natural Resources Office.
Office or Division: Municipal Environment and Natural Resources Office

Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECU,RE
Letter Request for No Objection Client
Certificate addressed to the Municipal
Mayor
Barangay Resolution/ Certification of Barangay where tree concerned is located
No Objection
Proof of ownership of tree (copy) Client
Photo of the tree for which a Cutting Client
Permit is sought
CLIENT STEPS
1. Submit Letter 1. Receive Letter
MENRO
Request and other Request and other None 5 minutes Designate
requirements. requirements.
1.1. Check
requirements MENRO
None 10 minutes Designate
submitted for
completeness.
1.2. Set a
schedule for the MENRO
conduct of
inspection.
1.3. Inform client
MENRO
of schedule for None 1 minute Designate
inspection.
1.4. Conduct
MENRO
inspection of the None 1 day* Designate
tree concerned.
2. Receive 2. Prepare and
Certificate of issue Certificate of
Objection, if any. Objection, if there
Otherwise, is cause.
MENRO
proceed to Step 3. None 5 minutes Designate
Otherwise, refer
client to revenue
clerk for payment
of necessary fees.
3. Pay necessary 3. Receive Revenue
PHP 110 5 minutes Collection Officer
fees. payment and
140
issued Official
Receipt.
2. Claim 3. Release a copy
Certificate of No of the SB MENRO
Objection. Resolution to
client
1 day and 31
TOTAL PHP 110
minutes
* Inspection is at least 1 day, depending on the distance of the area.
141
External Services
142
1. Receiving of Application Letters
This is a service where the HRMO has to look into the completeness of the documents
being submitted by the applicants. The action may be denied or accepted.
Office or Division: Human Resources Management Office

Who may avail: All
Application Letter Client
Duly accomplished Personal Data Download form from the CSC website
Sheet (CS Form No. 212, Revised
2017)
Performance rating in the last rating Previous employer or current agency
period (if applicable)
Photocopy of Certificate of Eligibility, Client
rating/license (if applicable)
Photocopy of Transcript of Records Client
AGENCY ACTIONS
1. Submit 1. Receive and evaluate
application the Application Letter
letter with and supporting
supporting documents.
documents 1.2. Conduct preliminary
evaluation of the
None Human Resources
qualification of the client. 1 day Management Officer
1.3. Notify applicant of
the outcome of the
preliminary evaluation.
1.4. Submit the selection
lineup to the Personnel
Selection Board (PSB).
1.5. Make a
systematic assessment
of the competence and
qualification of Personnel Selection
None 4 hours Board
candidates. Submit the
list of candidates
recommended for
appointment to Mayor.
1.6. Notify qualified Human Resources
10 minutes Management Officer
applicant.
TOTAL 1 day, 4
None hours and 10
minutes
143
Internal Services
144
1. Application for Leave
The Application for Leave is proof that the employee is absent from his/her office. It might be
on account of sickness on the part of the employee, or any member of his/her immediate
family, or for personal reasons.

LGU
Accomplished Leave Application Form Human Resources Management Officer (HRMO)
signed by client’s Department Head
Letter of Intent (for the monetization of Client
leave)
CLIENT STEPS
1. Submit duly 1. Receive the
accomplished accomplished
Leave Application Leave Application
Form signed by Form
Department Head 1.2 Compute
to HRMO Human Resources
availability of
Management
leave credits. None 5 minutes
Officer
1.1 Sign the
Leave Application
Form for
endorsement to
the Municipal
Mayor
1.2 Approve
request.
2. Receive 2.1 File for office
Human Resources
approved Leave copy and release
Management
Application Form approved Leave None 1 minute
Officer
Application Form
to client.
145
2. Authentication of Photocopied Documents
This services involves the legalization of copies of documents in the absence of the original
documents per available record in the employees’ 201 file or data presented.

Who may avail: All LGU officials and employees (active and separated)
Accomplished Requisition Slip Human Resources Management Officer (HRMO)
Document to be authenticated Client
CLIENT STEPS
Requisition Slip Requisition Slip None
and document for and document for
authentication to authentication.
HRMO 1.2. Check
records for
availability of
None
original of Human Resources
document for 5 minutes Management
authentication. Officer
1.3. Compare
document
None
submitted with
the original.
1.4. Stamp
Certified True
None
Copy and sign
the document.
2. Receive 2. Release Human Resources
authenticated authenticated Management
None 1
document. document to Officer
client.
146
3. Issuance of Service Record
The Human Resource Management Officer issues Service Records indicating the inclusive
dates of actual service rendered, designation, status of appointment, annual salary, and its
adjustment records of leave without pay.

Who may avail: All LGU officials and employees (active and separated)
CLIENT STEPS
1. Submit duly 1. Receive and
accomplished evaluate the
None
Requisition Slip. accomplished
Human Resources
Requisition Slip.
5 minutes Management
1.2. Print the
None Officer
Service Record.
1.3. Sign the
None
Service Record.
1.4. Approve the
Service Record
Service Record Service Record to Management
None 1
client. Officer
147
4. Issuance of Various Certifications
A certification is issued to an individual needing this document per available record in this
office. Information indicated on the face of the certification depends on the needed data.

Municipal Government of Burauen
CLIENT STEPS
Requisition Slip Requisition Slip None
and document for and document for
authentication to authentication. Human Resources
HRMO 1.2. Check Management
records for Officer
5 minutes
availability of None
records on data
needed
1.3. Prepare
None
certificate.
1.4. Authenticate
None Municipal Mayor
document.
authenticated authenticated Management
None 1
document. document to Officer
client.
148
Public Employment Services Office
External Services
149
1. Issuance of Certificate of No Objection
This certificate is issued to recruitment agencies/ companies permitting them to conduct a

Special Recruitment Activity (SRA) in the Municipality of Burauen whether for overseas or
local employment.
Office or Division: Public Employment Services Office (PESO)

Type of Transaction: G2B – Government to Business
Who may avail: Any Registered Recruitment Agency/ Company
OVERSEAS
POEA License (1 copy) Philippine Overseas Employment
Administration (POEA)
Affidavit of Undertaking (1 original copy) Client
Authorization from the General Manager Client
of the Agency/ Company (1 original copy)
Special Recruitment Authority (SRA) from Philippine Overseas Employment
the POEA (1 copy) Administration (POEA)
Special Recruitment Authority (SRA) from Department of Labor and Employment
the DOLE (1 copy) (DOLE)
List of Job Orders Available (current Philippine Overseas Employment
balance, salary, destination countries, Administration (POEA)
principal employers) (1 original copy)
LOCAL
SEC/ DTI Registration Securities and Exchange Commission (SEC)/
Department of Trade and Industry (DTI)
List of Job Vacancies (with list of Client
qualifications and requirements)
necessary evaluate
Exec.
requirements. requirements None 5 minutes Receptionist
submitted for
legitimacy.
1.1. Forward to Exec.
None 1 minute Receptionist
Mayor for approval.
1.2. Approve and
sign Letter of None 5 minutes Municipal Mayor
Intent/Request.
1.3. Forward
documents to None 1 minute Municipal Mayor
PESO.
150
1.4. Prepare
PESO
Certificate of No None 5 minutes Focal Person
Objection.
1.5. Forward
PESO
certificate to Mayor None 1 minute Focal Person
for signature.
1.6. Sign certificate. None 1 minute Municipal Mayor
2. Receive 2.Release certificate PESO
None 1 minute Focal Person
certificate. to client.
151
2. Issuance of Referral
This is issued to jobseekers/ job applicants requesting for a referral to a company for
possible employment.
Office or Division: Public Employment Services Office (PESO)

Who may avail: Jobseekers/ Applicants
Resume/ Bio Data / Personal Data Client
Sheet (1 original copy and 1 photocopy)
Transcript of Records (TOR) or School where client studied
Evaluation Form or School Card
(1 original copy and 1 photocopy)
Diploma (1 original copy and 1 School where client studied
photocopy)
NBI/ Police Clearance (1 copy and 1 National Bureau of Investigation (NBI)/
photocopy) Philippine National Police (PNP)
PESO
requirements. evaluate None 5 minutes Focal Person
requirements.
1.1. Prepare a
PESO
Recommendation None 5 minutes Focal Person
Letter.
1.2. Forward
Recommendation PESO
None 1 minute Focal Person
Letter to Mayor for
signature.
1.3. Sign
Recommendation None 5 minutes Municipal Mayor
Letter.
2. Receive 1.4 Release
PESO
Recommendation Recommendation None 1 minute Focal Person
Letter Letter to client.
152
3. Special Program for the Employment of Students (SPES)
This program is provided to poor but deserving students, out of school youths, or
dependents of displaced or would be displaced workers.

Type of Transaction: G2C – Government to Citizen; G2C – Government to
Government
Who may avail: All
CHECKLIST OF GENERAL WHERE TO SECURE
REQUIREMENTS
Birth Certificate (1 photocopy) Philippine Statistics Office
Any of the following:
• Latest Income Tax Return (ITR) of Bureau of Internal Revenue
parents/ legal guardian (photocopy)
• Certificate of Indigence (original)
• Certificate of Low Income (original) Barangay where client resides
Barangay/ DSWD where client resides
STUDENTS
Photocopy of proof of average passing School/ Registrar
grade such as:
• Class Card
• Form 138 of the previous semester or
year immediately preceding the
application
Original copy of Certification by the School School Registrar
Registrar as to passing grade in the
immediately preceding semester/ year if
grades are not yet available.
CHECKLIST OF REQUIREMENTS OUT WHERE TO SECURE
OF SCHOOL YOUTHS (OSY)
Original copy of the Certification as OSY DSWD or authorized barangay official where
client resides
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up SPES 1. Receive and
Application Form. evaluate SPES None 3 minutes
Application Form.
1.1. Ask client to fill
PESO Staff
up Oath of
Undertaking and None 1 minute
Employment
Contract.
153
2. Fill up Oath of 2. Receive duly
Undertaking and accomplished Oath
Employment of Undertaking and None 3 minutes
Contract and pay Employment
GSIS Insurance. Contract.
2.1. Collect GSIS
PHP 50 1 minute
Insurance fee.
2.2. Prepare
Employer’s Pledge
of Commitment and None 5 minutes
forward to Budget
Office for signature.
2.3. Sign
Employer’s Pledge
Budget Officer &
of Commitment and None 3 minutes Witness
forward to PESO
Focal Person.
2.4. Sign
Employer’s Pledge
PESO Focal
of Commitment and None 1 minute
Person
forward to Mayor for
signature.
2.5. Sign
Municipal
Employer’s Pledge None 5 minutes
Mayor
of Commitment
2.3. Submit
documents and
GSIS Insurance Fee
the following day to None 10 days
DOLE. Wait for
DOLE to process
client’s application.
PESO Staff
2.4. Receive go
signal from DOLE
None 5 minutes
regarding starting
date of client.
2.4. Inform client of
acceptance and his/ None 1 minute
her starting date.
TOTAL PHP 50 12 days
154
Municipal Tourism Office
External Services
155
1. Municipal Tourism Office Certificate of Compliance
The Certificate of Compliance from the Municipal Tourism Office is issued to all Tourism
Establishments as requirement for registration of business under the Business Permit and
Licensing Office. The certificate contains the Business Name of the tourism establishment
and certifies that it is compliant to the basic requirements under the Tourism Code of
Burauen, Leyte.

Type of Transaction: G2B – Government to Business;
Who may avail: Tourism Establishment Owners/Operators
FOR NEW APPLICANT: TOURISM ESTABLISHMENT
Completely filled-up Unified Business Business Permit and Licensing Office
Legal Identity Certificate (DTI / SEC / DTI / SEC / CDA
CDA) (1 Photocopy)
Barangay Clearance (1 Photocopy) Barangay Hall concerned
Printed photo of physical Checklist from the Tourism Office
requirements in accordance with the
Minimum Health Protocols
List of employees Client
-Additional Requirement for Travel Bonding Agencies/Companies
Agency Surety Bond with 500,000
insurance coverage (1 Photocopy)
A. FOR RENEWAL APPLICANT : TOURISM ESTABLISHMENT
Completely filled-up Unified Business Business Permit and Licensing Office
Legal Identity Certificate ( DTI / SEC / DTI / SEC / CDA
CDA)
(1 Photocopy)
Compliant Assessment of the previous Tourism Office
year inspection
Updated list of employees Client
Monthly and annual visitors arrival Client
data
-Additional Requirement for Travel Bonding Agencies/Companies
Agency Surety Bond with 500,000
insurance coverage (1 Photocopy)
CLIENT STEPS
1. Secure Unified 1. Give Unified
Business Permit Business Permit
BOSS Assistance
Application Form Application Form None 1 minute Desk
from the Business to the client.
One Stop Shop
156
(BOSS)
Assistance Desk.
2. Submit the 2.1 Receive the Tourism
1 minute Staff/Assistant
Application form application form. None
together with the 2.2 Review/
requirements for assess the Tourism
None 2 minutes
registration. requirements Staff/Assistant
submitted.
2.3 Enter fees in
Tourism
the BOSS None 1 minute Staff/Assistant
system.
3. Wait for the 3. Release
release of assessment to
none 1 minute BOSS Assistant
assessment for the client.
payment.
4. Pay the 4. Receive
assessment at the payment and Revenue
PHP 1,000* 2 minutes Collection Clerk
cashier. issue official
receipt
5. Claim 6. Release
Certificate of Municipal
Tourism
Compliance Tourism Office None 1 minute Staff/Assistant
Certificate of
Compliance
7. Sign the 7. Prepare the
logbook and fill- logbook
BOSS Assistance
out client None 1 minute Desk
satisfaction
survey form
TOTAL PHP 1,000 10 minutes
* To be paid together with other payables for business registration.
157
2. Tour Guide Registration and Licensing
This Certificate of Registration from the Municipal Tourism Office is issued to all local tour
guides as requirement to operate or render service in the municipality, and is given to
applicants who submitted the minimum requirements and paid the corresponding registration
fee.
This is in compliance to the basic requirements under the Tourism Code of Burauen, Leyte.

Type of Transaction: G2B – Government to Business;
Who may avail: Tour Guides
REQUIREMENTS FOR NEW TOUR GUIDE REGISTRATION
Proof that applicant has passed the seminar DOT or other government agencies
for tour guides duly conducted by DOT or other
government agencies
Medical Certificate RHU/ any health center or clinic
Vaccination Certificate DOH
Latest Income Tax Return BIR
NBI Clearance / Police Clearance NBI/PNP
Additional requirements:
For alien applicants,
1. Proof of employment by duly licensed
agency, permit to work, or registration DOLE
certificate from DOLE.
2. Properly authenticated certification by
the proper official of the locality to
engage in the provision of tourism Barangay Hall concerned
services
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Secure 1. Give application
Application Form form to client
None 1 minute Tourism Staff
or Tour Guide
Registration Form
2. Submit 2.1 Receive the
properly filled out Application Form and
None 1 minute Tourism Staff
Application Form requirements
together with the
requirements 2.2 Review and
assess the None 2 minutes Tourism Staff
documents submitted
3. Wait for the 3. Release the
release of assessment None 1 minute Tourism Staff
assessment
158
4. Payment at the 4. Receive payment
Revenue
cashier and issue Official PHP 300 3 minutes Collection Clerk
Receipt
5. Present Official 5. Receive the
Receipt to the Official Receipt None 1 minute Tourism Staff
Office of the
Municipal 5.1 Print Certificate of
Tourism Registration None 2 minutes Tourism Staff
5.2 Sign Certificate of

None 1 minute Tourism Officer
Registration
6. Claim 6. Issue Certificate of
Certificate of Registration None 1 minute Tourism Staff
Registration
7. Sign the 7. Prepare the
logbook and fill- logbook
out client None 1 minute Tourism Staff
satisfaction
survey form
*Processing time starts upon acceptance of application with complete requirements.
159
Office of the Market Supervisor
External Services
160
1. Mayor’s Permit – New Application
This is issued to individuals who wish to sell their products in the Public Market.
Office or Division: Office of the Market Supervisor

Who may avail: All
Residence Certificate Municipal Treasurer’s Office/ Office of the
Market Supervisor
Valid ID Client
requirements evaluate
None 5 minutes Market Staff
for new requirements.
applicants
2. Pay 2. Compute Dry goods/
necessary fees corresponding fees. ukay-ukay
etc.:
PHP
1,852/sqm
per year
10 minutes Market Staff
Vendors of
other
goods:
PHP
1,052/sqm
per year
3. Claim 3. Issue and release
Mayor’s Permit Mayor’s Permit
Dry goods/
ukay-ukay
etc.:
PHP
1,852/sqm
per year
TOTAL 25 minutes
Vendors of
other
goods:
PHP
1,052/sqm
per year
161
2. Mayor’s Permit - Renewal
This is issued to individuals who wish to continue selling their products in the Public Market.

Transaction:
Who may avail: All
REQUIREMENTS
Residence Certificate Municipal Treasurer’s Office/ Office of the Market
Supervisor
Valid ID Client
Old Mayor’s Permit Client
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
1. Submit 1. Receive,
requirements evaluate/review
for old requirements
applicants. submitted
2. Pay 2. Compute Dry goods/
necessary fees corresponding ukay-ukay etc.:
fees PHP 1,852/sqm
per year
10 minutes Market Staff
Vendors of
other goods:
PHP 1,052/sqm
per year
3. Claim 3. Issue and
Mayor’s Permit release Mayor’s None 10 minutes Market Staff
Permit.
Dry goods/
ukay-ukay etc.:
PHP 1,852/sqm
Per year
TOTAL 25 minutes
Vendors of
other goods:
PHP 1,052/sqm
per year
162
3. Tax Clearance Certificate
This is issued to prove fully and timely payment of taxes, and compliance with tax laws.

Who may avail: All
None None
1. Pay Tax 1. Issued Official
PHP 120 5 minutes Market Staff
Clearance Receipt
2. Claim Tax 2. Release Tax
Clearance Clearance None 2 minutes Market Staff
Certificate Certificate
TOTAL PHP 120 17 mins.
163
Burauen Police Station
External Services
164
1. Renewal of MCH Franchise
Renewal of MCH Franchise is issued to the Operator/ Driver of MCH who has complied with the
requirements specified by the Burauen Police Station and BPLO, and has passed the MCH Inspection
conducted by Burauen PNP Personnel.
Office or Division: Burauen Police Station

Who may avail: MCH franchise operator/ driver
O.R/ C.R (Xerox copy) Client
Mayor’s Permit (Xerox copy) Mayor’s Office
2x2 picture client
Driver’s license (Xerox copy) client
Community tax Municipal Treasurer’s Office
Police clearance Burauen Police Office
Acetate , Face Shield and Face mask client
1. Approach NUP 1.Give the
/ Police Officer corresponding
assigned at BPLO requirements to the
to get client and give NUP/Police
None 5 minutes Officer
requirements and further instructions
forms of MCH for the next step of
Franchise the process
Renewal
2. Fill up forms 2. Receive and
provided by check completeness NUP/Police
personnel in of documentary None 5 minutes Officer
charge. requirements and
forms.
3. Proceed to 3. Conduct
Police station for Inspection of MCH
the MCH (Based on the
inspection . checklist. Once the
Present the filled MCH passes the 15 minutes Signatory Police
up forms to the inspection, record Officer
Officer In charge the name of the
operator/ driver in
the PNP Logbook
as “complied”.
4. Proceed to 4. Receive payment
Municipal and issue Official Revenue
PHP 192 5 minutes Collection Officer
Treasurer’s Office Receipt.
for payment.
165
2. Police Clearance
Police clearance is issued to anyone residing in Burauen for whatever legal purpose he
intends to use it, with the condition that he/ she has no pending case or derogatory record
upon checking of Burauen Police Office and Municipal Trial Court of Burauen, Leyte.
Office or Division: Burauen Police Office

Government
Who may avail: All
MTC Clearance Municipal Trial Court
Cedula Municipal Treasurer’s Office
Police Clearance Receipt Municipal Treasurer’s Office
2x2 picture, folder and fastener client
documentary check for
NUP/Police
requirements to authenticity of the None 5 minutes Officer
the Burauen documents
Police Station. presented.
2. Proceed to 2. Receive payment.
Municipal
Treasurer’s Office PHP 192 5 minutes MTO Cashier
to process
payment.
3. Present receipt 3. Input client
of the payment information NUP/Police
None 5 minutes Officer
made, together
with clients ID.
4. Affix signature 4. Issue police
NUP/Police
and thumbmark. clearance to the None 15 minutes Officer
client.
166
Burauen Central Fire Station
External Services
167
1. Fire Safety Evaluation Clearance (FSEC)
The Fire Safety Evaluation Clearance (FSEC) is a prerequisite for the issuance of Building
Permit by the Office of the Building Official, upon determination that design and Permit by the
Office of the Building Official, upon determination that design and specification is in
accordance with RA 9514 and its IRR.
Office or Division: Burauen Central Fire Station

Classification: Simple to Complex and Highly Technical
Who may avail: All
Application Form for FSEC Bureau Fire Protection
Unified Application Form Office of the Building Official
Three (3) sets of the following Client
1) Architectural documents
2) Civil documents
3) Electrical documents
4) Mechanical documents
5) Plumbing documents
6) Electronics documents
7) Sanitary documents
8) Fire Protection documents
One (1) set of estimate value of the Client
building/ structure or facilities
(materials and labor cost)
Copy of valid PRC Professional Client
License of all involved professionals
Fire Safety Compliance Report (FSCR) Bureau of Fire Protection
Fire Safety Clearance for welding, Bureau of Fire Protection
cutting and other hot work operations
(if required) shall be secured:
1.) Annual – for business

establishments requiring almost daily
repair or maintenance due to its nature
of business or operations
2. ) Per Project Duration – for new
construction or renovation (during
construction)
Note: This clearance should be applied

for during construction/ inspection.
CLIENT STEPS
1. Submit 1. Issue queuing
accomplished number, check
None 10 minutes Fire Officer 1
application form completeness of
together with all documents and
168
required record the details of
documents applicant, e.g.,
stated in the Name of applicant,
checklist of date of application.
requirements.
2. Receive 2. Compute the fire
queuing number code fees/taxes,
and wait for call the applicant
number to be queuing number
called by FCA and issue Order of
for the release of Payment.
Order of
None 10 minutes Fire Officer I
Payment.
Upon receipt of
the OPS,
proceed to the
payment
window.
3. Present the 3. Collect the Applicatio
OPS and pay the payment and issue n Fee:
corresponding Official Receipt PHP 200
Fire Code Fees (OR).
indicated in the plus
Order of
Payment. 0.1% of
the
verified
estimated
5 minutes Fire Officer 3
value of
building/
structure/
facility;
but
should
not
exceed
PHP
50,000
4. Proceed to 4. Check copy of
releasing OR, record in the
window and official logbook/ log
claim the stub by sheet the details of
presenting the the payment, (e.g., None 5 minutes Fire Officer 3
OR. OR number,
amount paid, etc.)
Note: Releasing and release claim
date and time of stub.
169
FSEC is 4.1. Conduct
Twenty (20)
indicated in the evaluation and None Fire Officer I
days*
claim stub. inspection.
4. On the date of 4. Release the
release indicated FSEC for
in the Claim Certificate of
Stub, present the Occupancy.
Claim Stub to
the releasing
window and
claim the Notice
None 5 minutes Fire Officer I
of Disapproval
(NOD) or FSEC
for Certificate of
Occupancy and
acknowledge
receipt in the
Official Logbook/
Log Sheet.
Applicati
on Fee:
PHP 200
plus
0.1% of
the
verified
estimate
20 days* and
TOTAL d value
35 minutes
of
building/
structure
/ facility;
but
should
not
exceed
PHP
50,000
* Simple Transaction – Three (3) days
Complex Transaction – Seven (7) days
High Technical Transaction – Twenty (20) days
170
2. Fire Safety Inspection Certificate (FSIC)
The Fire Safety Inspection Certificate (FSIC) shall be issued by the C/MFM having jurisdiction
as a prerequisite for the issuance of Certificate of Occupancy, Business Permits or Permit to
Operate, licenses and other permits.
Office or Division: Burauen Central Fire Station

Classification: Simple to Complex and Highly Technical
Who may avail: All

REQUIREMENTS
Application Form for FSIC Bureau of Fire Protection
Unified Application Form Business Processing Licensing Office (BPLO)
Endorsement from the Office of the Office of the Building Official
Building Official (OBO), if applied
in Fire Station/ Lone District Fire
Office
Certificate of Completion Office of the Building Official
Certified true copy of assessment Bureau Fire Protection
fee for securing Certificate of
Occupancy from OBO, if applied in
Fire Station/ Lone District Fire
Office
Certified true copy of valid Bureau of Fire Protection
Certificate of Occupancy, if applied
in Fire Station/ Lone District Fire
Office
Assessment of Business Permit Business Processing Licensing Office (BPLO)
Fee/ Tax assessment bill from
Business Processing Licensing
Office (BPLO)
Fire Safety Compliance Bureau of Fire Protection
Commissioning Report (FSCCR)
As built plan (if there are Client
changes/modifications/alterations/a
mendments in the approve building
plans)
Copy of Fire Insurance, if any Client
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTIONS PAID G TIME RESPONSIBLE
1. Accomplish the 1. Issue
application form queuing
and submit the number,
Fire Officer I
same with all check 10 minutes
required completeness
documents stated of documents
and record
171
in the checklist of the details of
requirements. applicant
(e.g., Name
of applicant,
date of
application)
2. Receive 2. Compute
queuing number the fire code
and wait for fees/taxes,
number to be call the
called by FCA for applicant
the release of queuing
10 minutes Fire Officer I
Order of Payment. number and
issue Order
Upon receipt of the of Payment.
OPS, proceed to
the payment
window.
3. Present the 3. Collect the 15% of all fees
OPS and pay the payment and charged by
corresponding Fire issue Official LGU but in no
Code Fees Receipt (OR). case shall be
indicated in the lower than
Order of Payment. PHP 500
Other fees,
if applicable,
compute the
appropriate
fees in
accordance
with Section
12.0.0.4 of the
RIRR of RA 10 minutes Fire Officer 3
9514 (e.g.
storage,
conveyance,
hot works, etc.)
4. Proceed to 4. Check
releasing window copy of OR,
and claim the stub record in the
by presenting the official
OR. logbook/ log
sheet the None
Note: Releasing details of the
date and time of payment,
FSIC is indicated (e.g., OR
in the claim stub. number,
amount paid,
172
etc.) and
release claim
stub.
4.1. Conduct
Evaluation/ None 20 days* Fire Officer 1
Inspection
5. On the date of 5. Release
release indicated the FSIC for
in the Claim Stub, Certificate of
Present the Claim Occupancy/
Stub to the FSIC for
releasing window, Business
claim the Notice of Permit
Disapproval (NOD) (new/renewal
or FSIC for ).
None 5 minutes Fire Officer 1
Certificate of
Occupancy/ FSIC
for Business
Permit
(new/renewal) and
acknowledge
receipt in the
Official Logbook/
Log Sheet.
15% of all fees
charged by
LGU but in no
case shall be
lower than
PHP 500
Other fees,
if applicable,
compute the
20 days* and
TOTAL appropriate
35 minutes
fees in
accordance
with Section
12.0.0.4 of the
RIRR of RA
9514 (e.g.
storage,
conveyance,
hot works,
etc.)
* Simple Transaction – Three (3) days
Complex Transaction – Seven (7) days
High Technical Transaction – Twenty (20) days
173
Feedback and Complaints Mechanism
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Accomplish Feedback Form available in the offices
and drop it at the designated drop box at the Public
Assistance and Complaints Desk. Clients may also
send feedback via text message to this number:
09560938483.
How feedbacks are processed Every Friday, the Human Resource Management
Officer (HRMO) opens the drop box, compiles and
records all feedback submitted. Feedback requiring
answers are forwarded to the relevant office/s,
which shall answer the feedback with three (3)
business days. The answers are then relayed to the
inquiring client. For follow-ups, clients may contact
this number: 09560938483.
How to file a complaint Accomplish Complaint Form and drop it at the
designated drop box at the Public Assistance and
Complaints Desk. Complaints can also be filed via
text message.
How complaints are processed The HRMO opens the complaints drop box on a
daily basis and evaluates each complaint. Upon
determination that the complaint merits
investigation, the HRMO shall forward the
complaint to the relevant office and require them to
explain. The HRMO shall issue an Investigation
Report and submit the same to the Municipal Mayor
for appropriate action. For inquiries and follow-ups,
clients may contact this number: 09560938483.
Contact Information of CCB, PCC, ARTA: complaints@arta.gov.ph : 1-ARTA (2768)
ARTA PCC: 8888
CCB: 0908-881-6565 (SMS)
174
List of Offices
Office Address Contact

Information
Municipal Hall, Sto. Niño
Office of the Municipal Mayor 09462270688
St., Burauen, Leyte
Office of the Sangguniang Bayan 09619287321
St., Burauen, Leyte
General Services Office 09201201613
St., Burauen, Leyte
Municipal Budget Office 09985398473
St., Burauen, Leyte
Municipal Planning and Development Municipal Hall, Sto. Niño
09615829272
Office St., Burauen, Leyte
Municipal Accounting Office 09083240628
St., Burauen, Leyte
Municipal Assessor’s Office 09952005486
St., Burauen, Leyte
Office of the Municipal Civil Registrar 09479619663
St., Burauen, Leyte
Municipal Treasurer’s Office 09166178731
St., Burauen, Leyte
Office of the Municipal Health Officer 09173246765
St., Burauen, Leyte
Municipal Agriculture Office 09461971663
St., Burauen, Leyte
Municipal Social Welfare and Development Municipal Hall, Sto. Niño
09998821752
Office St., Burauen, Leyte
Municipal Engineer’s Office 09199849105
St., Burauen, Leyte
Municipal Disaster Risk Reduction Municipal Hall, Sto. Niño
09129391935
Management Office St., Burauen, Leyte
Business Permit and Licensing Office 09761250723
St., Burauen, Leyte
Municipal Environment and Natural Municipal Hall, Sto. Niño
09272042034
Resources Office St., Burauen, Leyte
Human Resource Development Office 09560938483
St., Burauen, Leyte
Public Employment Services Office 09560938483
St., Burauen, Leyte
Municipal Tourism Office 09369875353
St., Burauen, Leyte
Bids and Awards Committee 09201201613
St., Burauen, Leyte
Office of the Market Supervisor San Roque St., District
09485990836
8, Burauen, Leyte
175
Municipal Compound,
Burauen Police Station Sto. Niño St., Burauen, 09771370244
Leyte
Municipal Compound,
Burauen Central Fire Station Sto. Niño St., Burauen, 09676636100
Leyte
176

LGU Burauen Citizens Charter

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LGU Burauen Citizens Charter

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MUNICIPAL GOVERNMENT OF BURAUEN

IV. Service Pledge:

This is our pledge to our beloved Municipality of Burauen.

Office of the Municipal Mayor

Office of the Sangguniang Bayan

General Services Office

Municipal Budget Office

Municipal Planning and Development Office

Office of the Municipal Accountant

Municipal Assessor’s Office

Municipal Civil Registrar

Municipal Treasurer’s Office

Burauen Rural Health Unit

Municipal Agriculture Office

Municipal Social Welfare and Development Office

Municipal Engineering Office

Office of the Building Official

Burauen Water Works System

Municipal Disaster Risk Reduction Management Office

External Services 131

Business Permits and Licensing Office

External Services 135

Municipal Environment and Natural Resources Office

External Services 139

Human Resource Management Office

External Services 142

Internal Services 144

Public Employment Services Office

External Services 149

Municipal Tourism Office

External Services 155

Office of the Market Supervisor

External Services 160

Burauen Police Station

External Services 164

Bureau of Fire Protection

External Services 167

Office or Division: Office of the Municipal Mayor

The Office of the Municipal Mayor issued Mayor’s Permit to:

• individuals/entities that wish to promote or advertise their products or services

Office or Division: Office of the Municipal Mayor

Recommendation/Endorsement is given to individuals and organizations to support their

Office or Division: Office of the Municipal Mayor

Office or Division: Office of the Municipal Mayor

Office or Division: Office of the Municipal Mayor

Office or Division: Office of the Municipal Mayor

Office or Division: Office of the Sangguniang Bayan

The Sangguniang Bayan reviews the Barangay Ordinances furnished by Sangguniang

Office or Division: Office of the Sangguniang Bayan

Office or Division: Office of the Sangguniang Bayan

Office or Division: Office of the Sangguniang Bayan

Office or Division: General Services Office (GSO)

The Municipal Budget Office records the amount of obligations.

Office or Division: Municipal Budget Office

Office or Division: Municipal Budget Office

Office or Division: Municipal Budget Office

Assessment and endorsement for Locational Clearance is issued to the following:

1. Any person or entity who proposes to construct a Residential, Commercial,

Office or Division: Municipal Planning and Development Coordinator (MPDO)

1. Any person or entity who proposes for reclassification of land use

Office or Division: Municipal Planning and Development Office (MPDO)

Office or Division: Office of the Municipal Accountant

Office or Division: Municipal Assessor’s Office (MAO)