Citizens Charter 2021

HUMAN SETTLEMENTS ADJUDICATION COMMISSION
CITIZEN’S CHARTER 2021
REPUBLIC OF THE PHILIPPINES

HUMAN SETTLEMENTS
ADJUDICATION COMMISSION
KomisyonsaAdhudikasyon para saPananahanangPantao
CITIZEN’S CHARTER
2021 Edition
1
AGENCY PROFILE
I. MANDATE
The HUMAN SETTLEMENTS ADJUDICATION COMMISSION (HSAC) is a

quasi-judicial body, reconstituted from the Housing and Land Use Regulatory
Board (HLURB) by virtue of Republic Act No. 11201, tasked to adjudicate
disputes relating to Real Estate Developments, Homeowners Associations,
and Local and Regional Planning and Zoning.
The HSAC is attached to the Department of Human Settlements and Urban

Development for policy, planning and program coordination only.
II. VISION
An independent quasi-judicial institution, composed of public servants of

competence, integrity and responsibility that affords its stakeholders equal
access to legal process geared towards just, speedy impartial, transparent
and inexpensive resolution of dispute involving housing and Real Estate
Development and transactions, land use, and homeowners associations.
III. MISSION
The HSAC is vested with exclusive and original jurisdiction to hear and decide
cases involving subdivisions, condominiums, memorial parks and similar real
estate developments and transactions, homeowners associations, the
implementation of the balanced housing development provision of RA 7279 as
amended, and laws and regulations being implemented by the Department of
Human Settlements and Urban Development; and appellate jurisdiction over
decisions of local zoning bodies.
The HSAC is also vested with the power to promulgate rules for the conduct
of proceedings before it.
IV. SERVICE PLEDGE
HSAC is committed to attend to all applicants or requesting parties who are in

need of our services during official working hours
2
LIST OF SERVICES
EXTERNAL SERVICES
CENTRAL OFFICE 4
Issuance for Certificate of Pending/No Pending Appeal 5
Issuance of Certificate of Finality (Office of the Exec. Clerk Level) 7
Issuance for Certified True Copy of Case Documents 10
Filing of Request for Assistance 12
REGIONAL ADJUDICATION BRANCHES (RABs) 15

Issuance for Certificate of Pending/No Pending Appeal 16
Issuance of Certificate of Finality (RAB Level) 21
Issuance for Certified True Copy of Case Documents 25
Filing of Request for Assistance 31
INTERNAL SERVICES
CENTRAL OFFICE 37
Issuance of Certificate of Employment 38
Issuance of Service Record 40
Issuance of Travel Authority (Personal) 42
Application For Retirement (Optional or Mandatory) 44
Certification 46
Claims (Salary, Salary Differential, Increment, Unpaid Salary, 49
Maternity Claim etc. )
Application For Leave of Absence 52
Processing of Incoming Documents 55
FEEDBACK AND COMPLAINTS MECHANISM 57
LIST OF OFFICES 58
ANNEX A – Compliance Certificate 62

ANNEX B – 2021 HSAC Rules of Procedure 63
ANNEX C – Schedule of Fees 117
3
CENTRAL OFFICE
EXTERNAL SERVICES
4
1. ISSUANCE OF CERTIFICATE OF PENDING / NO PENDING APPEAL

Certificate of Pending / No Pending appeal is requested by client who requires such
certification for whatever legal purpose.
Office or Division: Office of the Executive Clerk of the Commission

6/F HLURB Bldg., Kalayaan Ave. cor. Mayaman St.
Diliman, Quezon City
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who May Avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request in two (2) original copies addressed Requesting Party

to:
Atty. Reuben U. Zabala

Officer-In-Charge
Human Settlements Adjudication Commission
HLURB Bldg., Kalayaan Ave. cor. Mayaman St.
or
Two (2) copies of duly accomplished request form. HSAC – Public Affairs Division
2. Additional requirement ifrequested through and/or

will be picked up by an authorized representative:
a. One (1) original copy of authorization Requesting Party

letter
b. One (1) photocopy of requester’s valid Requesting Party (issued by

Identification card SSS, GSIS, LTO, PRC or other
government agencies)
c. One (1) photocopy of authorized Requesting Party (issued by

representative valid Identification card SSS, GSIS, LTO, PRC or other
3. Payment of fees:
Certification ₱ 288.00 Requesting Party
UPLR Fee 2.88
TOTAL ₱ 290.88
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE
1. File letter 1. Receive letter None 1 Minute Receiving
request at the request and check Officer, Office of
HSAC Office of the completeness of the Executive
Executive Clerk of required Clerk of the
the Commission documents Commission
2. Issue Order of None 5 Minutes Records Officer,
5
Payment Office of the

Executive Clerk
of the
Commission
2. Pay at the 3. Issue Official ₱290.88 5 Minutes Requesting
Cashier Receipt Party / Cashier,
Cash Section,
Administrative
Service –
General
Services
Division
3. Submit 4. Receive None 1 Minute Requesting
photocopy of the photocopy of Party /
receipt receipt Receiving
Officer, Office of
the Executive
Clerk of the
Commission
5. Prepare the None 2 Days Admin.
requested Assistant /
document and Legal Assistant
route the same to / Attorney IV,
all concerned for Office of the
checking on Executive Clerk
database and of the
records and Commission
affixing their initials
thereon
6. Review None 12 Hours Deputy
document and affix Executive
signature thereon Director IV,
Office of the
Executive Clerk
of the
Commission
4. Claim 7. Release the None 1 Minute Requesting
Certification at Certification to Party / Records
Office of the Client Officer, Office of
Executive Clerk of the Executive
the Commission Clerk of the
Commission
TOTAL ₱290.88 2 days, 12
hours, 13
minutes
6
2. ISSUANCE OF CERTIFICATE OF FINALITY (OECC LEVEL)

A Certificate of Finality is a document prepared and issued by the Executive Clerk of the
Commission after having thoroughly examined the records of the case and after finding that the
subject decision has become final and executory, no appeal thereto to the Court of Appeals or,
in cases decided by the Divisions, no motion for reconsideration to the Commission en
banc,having been seasonably filed.
Office or Division: Office of the Executive Clerk of the Commission (OECC)

Who May Avail: Party/ies or Authorized Representative of the Party/ies in the
Case applied for
1. Letter request in two (2) original copies, addressed to: Requesting Party

Officer-in-Charge, Office of the Executive Clerk of the
Commission
or
Two (2) copies of duly accomplished request form HSAC – Public Affairs Division
2. Copy of Entry of Judgment of Decision or Order Office of the Executive Clerk of

promulgated or issued after 08 November 2021 the Commission
or
Certified True Copy of the Decision or Order Office of the Executive Clerk of
the Commission
3. A Certificate of No Opposition/Appeal, if the case is Office of the President, Court of

appealed to the Office of the President (for cases Appeals, or Supreme Court
resolved by the former HLURB and were appealable to
the Office of the President), Court of Appeals, or
Supreme Court
Court of Appeals or Supreme
4. Official publication of the decision, in case the same was Court
rendered by the Court of Appeals or the Supreme Court
5. Additional requirement if requested through and/or will be

picked up by, an authorized representative:
Requesting Party
a. One (1) original copy of authorization letter;
Requesting Party (issued by
7
SSS, GSIS, LTO, PRC or other

b. One (1) photocopy of requester’s valid identification government agencies)
card; and
c. One (1) photocopy of authorized representative valid government agencies)
Identification card
Requesting Party
6. Payment of fees:
Certificate fee ₱ 216.00
UPLC Legal Research ₱ 12.00
CLIENT’S STEPS AGENCY FEES TO PROCESSING PERSON
1. File letter request 1. Receive letter None 3 Minutes Receiving
or submit a duly request or Officer,
accomplished form duly Office of the
at the Office of the accomplished Executive Clerk
Executive Clerk of request form, of the
the Commission. verify identity Commission
Attach thereto a of requesting
certified true copy party, and
of the entry of check
judgment if the completeness
Decision or Order of required
was promulgated/ documents.
issued after 08
November 2021, or
certified true copy
of the Decision or
Order. If the case
is appealed to the
Office of the
President (for
cases resolved by
the former HLURB
and were
appealable to the
Office of the
President), Court of
Appeals, or
Supreme Court,
attachthereto a
Certificate of No
Opposition/Appeal,
or the official
publication of the
decision.
2. If the case None 30 Minutes Admin. Aide,
docket is in Office of the
the custody of Executive Clerk
the Office of of the
the Executive Commission
8
Clerk of the
Commission,
process the
issuance of
the certificate
of finality.
3. Issue None 10 Minutes Records Officer,
Certificate of Office of the
Finality. Executive Clerk
of the
Commission
4. Issue order of None 5 Minutes Records Officer,

payment Office of the
Executive Clerk
of the
Commission
5. Issue Official ₱
2. Pay at the Cashier 216per 6 Minutes Requesting
Receipt Certificate Party/Cashier,
plus Cash Section,
₱ Administrative
12.00UPLC Service –
Legal General Services
Research Division
3. Submit photocopy 6. Receive None 3 Minutes Requesting
of the receipt photocopy of Party/Receiving
receipt Officer, Office of
the Executive
Clerk of the
Commission
4. Receive requested 7. Release None 3 Minutes Requesting
certificate of finality requested Party/Records
certificate of Officer, Office of
finality to the Executive
requesting Clerk of the
party Commission
TOTAL ₱ 216 per 60 minutes
certificate
plus ₱12.00
UPLC Legal
Research
9
3. ISSUANCE OF CERTIFIED TRUE COPY OF CASE DOCUMENTS

Certified true copy of documents is requested by parties who intend to file or use the
documents in any proceedings before the Commission, the Regional Adjudicators or any
judicial or quasi-judicial bodies and instrumentalities and/or for other legal purpose/s.
Office or Division: Office of the Executive Clerk of the Commission

Case applied for
to:

Officer-In-Charge
or
2. Additional requirement if requested through and/or


letter


3. Payment of fees:
Document of Five (5) Requesting Party
pages or less ₱ 43.20
Every succeeding pages ₱ 4.40
1. File letter 1. Receive letter None 1 minute Receiving
request or submit request or duly Officer, Office of
duly accomplished accomplished the Executive
form at the HSAC request form, Clerk of the
Office of the verify identity of Commission
10
Executive Clerk of requesting party,

the Commission and check
completeness of
required
documents
2. If the None 5 Minutes Admin. Aide,
documents are in Office of the
the custody of the Executive Clerk
Office of the of the
Executive Clerk of Commission
the Commission,
assist client to
photocopy area.
3. Certify that the None 30 Minutes per Records Officer,
machine copies 10 pages Office of the
are true copies of Executive Clerk
the documents on of the
record. Commission
4. Issue order of None 5 Minute Records Officer,
payment Office of the
Executive Clerk
of the
Commission
2. Pay at the 5. Issue Official ₱ 43.20 for 5 Minutes Requesting
Cashier Receipt the first 5 Party / Cashier,
pages and Cash Section,
₱ 4.40 for Administrative
every Service –
succeeding General
pages Services
Division
Officer, Office of
the Executive
Clerk of the
Commission
4. Receive 7. Release None 1 Minute Requesting
requested certified requested Party / Records
true copy certified true copy Officer, Office of
to requesting the Executive
party Clerk of the
Commission
* For documents TOTAL ₱ 43.20 for 48 minutes
with max. of 10 the first 5
pages pages and
*Requesting party ₱ 4.40 for
shall cover every
photocopying succeeding
expenses pages
11
4. FILING OF REQUEST FOR ASSISTANCE

Request for Assistance is filed by clients in order to access information about an ongoing
case before the Commission and Regional Adjudication Branches, issuances of the
Commission, and other.
Office or Division: Public Affairs Division

G/F HLURB Bldg., Kalayaan Ave. cor. Mayaman St.
Who May Avail: All
to:
Mr. Reynaldo M. De Leon

Public Relations Officer V
or
Endorsement letter from other government agencies Concerned government agency
or


letter


1. Files letter 1. Receives letter None 10 minutes Receiving Staff,
request or submit request or duly Public Affairs
duly accomplished accomplished Division
form at the HSAC request form,
Public Affairs verify identity of
Division requesting party,
and check
completeness of
12
required
documents
2. Assigns routing None 1 Hour Public Affairs
number, prepares Staff, Public
corresponding Affairs Division
endorsement
and/or routing slip
3. Routes and/or None 2 Hours Public Affairs
mails the request Staff, Public
and other (Note: When Affairs Division
attachments to the request
the concerned for
office or RAB assistance is
mailed,
concerned
Office or RAB
is furnished
an advance
copy through
email.)
2. Awaits action on 4. Concerned None At least 72 Requesting
the request. Office or RAB hours (3 days) Party / Public
takes action on from Affairs Staff,
the request, and concerned Public Affairs
routes and mails Office or Division
the action taken RAB’s receipt
on the matter to of request or
the requesting advance copy.
party, copy
furnished the (Note:
Public Affairs Section 9 of
Division. Republic Act
No. 11032
applies)
3. Receives None At least 72

action on the hours (3 days)
request from
concerned
Office or
RAB’s receipt
of request or
advance copy.
TOTAL At least 3
days, 3 hours
and 10
minutes from
the filing of the
letter request
or submission
of the duly
accomplished
form.
13
(Note: If
action on the
request is
sent to the
client through
mail, client’s
actual receipt
thereof will
depend on
the postal
service
delivery.)
14
REGIONAL
ADJUDICATION
BRANCHES
EXTERNAL SERVICES
15
1. ISSUANCE OF CERTIFICATE OF PENDING / NO PENDING CASE

Certificate of Pending / No Pending appeal is requested by client who
requires such certification for whatever legal purpose.
Office or Division: Regional Adjudication Branch

National Capital Region
Regional Adjudication Branch

Cordillera Administrative Region
2/F King’s Court Pension House, 31 Rimando Rd.
Baguio City
Regional Adjudication Branch No. I

2/F Carlo Bldg., Parian, San Fernando City
La Union
Regional Adjudication Branch No. II

No. 2 Family Residences and Property Rental Zone7
Carig Sur, Tuguegarao City 3500
Regional Adjudication Branch No. III

DHSUD/HSAC Bldg., Malikhain St, Diosdado
Macapagal Gov’t. Center, Brgy. Maimpis,
SanFernando, Pampanga
Regional Adjudication Branch No. IV-A

Units 207-208, 2/F, Dencris Bus. Center, Nat’l.
Highway, Brgy. Halang, Calamba City, Laguna
4027 Phils.
Regional Adjudication Branch No. IV-B

Regional Adjudication Branch No. V

2/F Enterprise Bldg., Landco Business Park
Capantawan, Legazpi City, Albay
Regional Adjudication Branch No. VI

G/F, INJAP Bldg., Diversion 2011, Sen. Benigno Aquino
Ave., Mandurriao, Iloilo City, Iloilo
Regional Adjudication Branch No. VII

Unit 704, 7/F, Club Ultima Tower 2, Osmeńa Blvd.
6000 Cebu City
Regional Adjudication Branch No. VIII

3/F, M. Block Bldg., Marasbaras St., Brgy. 77
Tacloban City
16
Regional Adjudication Branch No. IX

2/F Calex Real Estate Bldg. (Calex Car Care Center)
FS Pajares Avenue, San Jose District, Pagadian City
7016 Zamboanga de Sur
Regional Adjudication Branch No. X

Limketkai Gateway Tower I, Limketkai Center, Lapasan
9000 Cagayan de Oro City
Regional Adjudication Branch No. XI

Enrico’s Bldg., Blk. 6, Lot 6, DBP Village
Brgy. Ma-a, Davao City
Regional Adjudication Branch No. XII

2/F JYSL Bldg., Arellano cor.BalmoresSts., Brgy Zone II
City of Koronadal, South Cotabato 9506
Regional Adjudication Branch No. XIII

2/F and 3F, Arellano Real Estate Leisure Bldg, Purok 2,
Doongan, Butuan City
Who May Avail: All
to:
Atty. Edgardo L. Samson

Chief Regional Adjudicator
Atty. Ligaya G. Liclican-Haban

OIC - Chief Reg. Adjudicator
2/F King’s Court Pension House
31 Rimando Rd., Baguio City
Atty. Pher Gedd B. De Vera

La Union

No. 2 Family Residences and Property Rental
Zone 7, Carig Sur, Tuguegarao City 3500
17
Atty. Carlo Jolette Sandoval Fajardo

Macapagal Gov’t. Center, Brgy. Maimpis, San
Fernando, Pampanga
Atty. Joselito F. Melchor

4027 Phils.
Atty. Edhel P. Bautista-Luminate

Atty. Maria Victoria A. Añonuevo-Llanera

Atty. Joe Vinson M. Empaces

G/F, INJAP Bldg., Diversion 2011, Sen. Benigno
Aquino Ave., Mandurriao, Iloilo City, Iloilo

Unit 704, 7/F, Club Ultima Tower 2, Osmeńa
Blvd., 6000 Cebu City

Tacloban City
Atty. Rhona B. Albarece

2/F Calex Real Estate Bldg. (Calex Car Care
Center). FS Pajares Avenue, San Jose District,
Pagadian City, 7016 Zamboanga de Sur
18

Limketkai Gateway Tower I, Limketkai Center,
Lapasan 9000 Cagayan de Oro City
Atty. Ravena Joy L. Rama

Assistant Regional Adjudicator/OIC-Chief Regional
Adjudicator

Adjudicator
2/F JYSL Bldg., Arellano cor.BalmoresSts., Brgy
Zone II, City of Koronadal, South Cotabato 9506
Atty. Rhona B.Albarece

OIC - Chief Regional Adjudicator
2/F and 3F, Arellano Real Estate Leisure Bldg,
Purok 2, Doongan, Butuan City
or
Two (2) copies of duly accomplished request form. HSAC RAB Receiving
Unit/Section

letter


3. Payment of fees: Requesting Party

Certification ₱ 288.00
UPLR Fee 2.88
TOTAL ₱ 290.88
19

1. File letter 1. Receive letter None 1 Minute Receiving
request at the request and check Officer
HSAC Receiving completeness of
Unit/Section required
documents
2. Issue Order of None 5 Minutes Records Officer
Payment
2. Pay at the 3. Issue Official ₱290.88 5 Minutes Requesting
Cashier Receipt Party / Cashier
Officer
5. Prepare the None 2 Days Admin.
requested Assistant /
document and Legal Assistant
route the same to / Attorney IV
all concerned for
checking on
database and
records and
affixing their initials
thereon
6. Review None 12 Hours OIC – Chief
document and affix Regional
signature thereon Adjudicator
4. Claim 7. Release the None 1 Minute Requesting
Certification at Certification to Party / Records
Regional Client Officer
Adjudication
Branch
TOTAL ₱290.88 2 days, 12
hours, 13
minutes
20
2. ISSUANCE OF CERTIFICATE OF FINALITY (RAB LEVEL)

A Certificate of Finality is a document prepared and issued by the Chief Regional
Adjudicator, after having thoroughly examined the records of the case and after finding
that the subject decision has attained finality, there being no appeal seasonably filed with
the Commission.
Office or Division: Chief Regional Adjudicator

Regional Adjudication Branch (Region)
Case applied for
CHECKLIST OF REQUIREMENTS WHO / WHERE TO SECURE
1. Letter request in two (2) original copies, addressed Requesting Party
to:
(Name of Chief Regional Adjudicator)

Regional Adjudication Branch (Region)
(Address of Regional Adjudication Branch)
or
Two (2) copies of duly accomplished request form HSAC – Public Affairs Division
2. Copy of Entry of Judgment of Decision or Order Chief Regional Adjudicator

promulgated or issued after 08 November 2021
or
Certified True Copy of the Decision or Order
3. Certified True Copy of the Registry Return Card Chief Regional Adjudicator,
Paralegal of the Chief Regional
or Adjudicator
Certified True Copy of the Compliance filed by the Chief Regional Adjudicator,
adverse party Paralegal of the Chief Regional
Adjudicator
or
Certification from the Philippine Postal Officeor Requesting Party,Philippine

private courier authorized by the Commission, or Postal Office, Courier
other proof of service to the parties authorized by the Commission
4. Certificate of No Pending Appeal Office of the Executive Clerk of

the Commission
will be picked up by, an authorized representative:
1. One (1) original copy of authorization letter; Requesting Party
21
2. One (1) photocopy of requester’s valid Requesting Party (issued by

Identification card; and SSS, GSIS, LTO, PRC or other
3. One (1) photocopy of authorized representative Requesting Party (issued by

valid Identification card SSS, GSIS, LTO, PRC or other
6. Payment of fees:
Certificate fee ₱ 216.00 Requesting Party
UPLC Legal Research ₱ 12.00
CLIENT’S STEPS AGENCY FEES TO PROCESSING PERSON
1. File a letter 1. To receive the None 3 minutes Admin. Aide,
request or letter request or Chief Regional
submit a duly the duly Adjudicator
accomplished accomplished
form at the request form,
Office of Chief and to verify
Regional the identity of
Adjudicator. the requesting
Attach thereto party, as well
a certified true as to check the
copy of the completeness
entry of of required
judgment if documents.
the Decision
or Order was
promulgated/
issued after
08 November
2021, or
certified true
copy of the
Decision or
Order.
Likewise,
attach thereto
the certified
true copy of
the registry
return card, or
compliance
filed by the
adverse party,
or the
certification
from the
Philippine
Postal Office
as proof that
the adverse
party received
22
a copy of the
said Decision
or Order.
Attach the
Certificate of
No Pending
Appeal from
the Office of
the Executive
Clerk.
2. If the case None 30 Minutes Admin. Aide,
docket is in the Chief Regional
custody of the Adjudicator
Chief Regional
Adjudicator,
process the
issuance of the
certificate of
finality.
3. To certify that None 10 Minutes Records Officer,
the machine Regional
copies are Adjudication
faithful Branch
reproductions
of the original
document on
record.
4. To issue order None 5 Minutes Records Officer,
of payment Regional
Adjudication
Branch
2. Pay at the 5. To issue an ₱ 216per 6 Minutes Requesting
Cashier Official Receipt Certificate Party / Cashier,
plus Cash Section-
₱12.00UPL Regional
C Legal Adjudication
Research Branch
3. Submit 6. To receive the None 3 Minutes Requesting
photocopy of photocopy of Party/
the receipt receipt, and to Receiving
make sure that Officer,
the same is the Regional
faithful Adjudication
reproduction of Branch
the original
receipt.
4. Receive 7. To release the None 3 Minutes Requesting
requested requested Party / Records
certificate of Certificate of Officer,
finality Finality to the Regional
requesting Adjudication
party Branch
TOTAL ₱ 216 per 60 minutes
23
certificate
plus ₱12.00
UPLC Legal
Research
24
3. ISSUANCE OF CERTIFIED TRUE COPY OF CASE DOCUMENTS

Certified true copy of documents is requested by parties who intend to file or use the
documents in any proceedings before the Commission, the Regional Adjudicators or any
judicial or quasi-judicial bodies and instrumentalities and/or for other legal purpose/s.
Office or Division: Regional Adjudication Branch


Baguio City

La Union

No. 2 Family Residences and Property Rental Zone 7

Fernando, Pampanga

4027 Phils.




Unit 704, 7/F, Club Ultima Tower 2, Osmeńa Blvd.
6000 Cebu City
25

Tacloban City





2/F and 3/FArellano Real Estate Leisure Bldg, Purok 2,
Case applied for
to:



La Union
26


Fernando, Pampanga

4027 Phils.





Tacloban City
27



Adjudicator

Adjudicator
Atty. Rhona B, Albarece

OIC - Chief Regional Adjudicator
or
Two (2) copies of duly accomplished request form. HSAC RAB Receiving
Unit/Section
2. Additional requirement if requested through and/or Requesting Party

a. One (1) original copy of authorization Requesting Party (issued by

letter SSS, GSIS, LTO, PRC or other

c. One (1) photocopy of authorized Requesting Party

representative valid Identification card
28
3. Payment of fees:
Document of Five (5)
pages or less ₱ 43.20
Every succeeding pages ₱ 4.40
1. File letter 1. Receive letter None 1 minute Receiving
request or submit request or duly Officer
duly accomplished accomplished
Receiving verify identity of
Unit/Section requesting party,
and check
completeness of
required
documents
2. If the None 5 Minutes Admin. Aide
documents are in
the custody of the
Regional
Adjudication
Branch, assist
client to
photocopy area.
3. Certify that the None 30 Minutes per Records Officer
machine copies 10 pages
are true copies of
the documents on
record.
4. Issue order of None 5 Minute Records Officer
payment
2. Pay at the 5. Issue Official ₱ 43.20 for 5 Minutes Requesting
Cashier Receipt the first 5 Party / Cashier
pages and
₱ 4.40 for
every
succeeding
pages

Officer
4. Receive 7. Release None 1 Minute Requesting
requested certified requested Party / Records
true copy certified true copy Officer
to requesting
party
* For documents TOTAL ₱ 43.20 for 48 minutes
with max. of 10 the first 5
29
pages pages and

*Requesting party ₱ 4.40 for
shall cover every
photocopying succeeding
expenses pages
30
4. FILING OF REQUEST FOR ASSISTANCE

Request for Assistance is filed by clients in order to access information about an ongoing
case before the Commission and Regional Adjudication Branches, issuances of the
Commission, and other.
Office or Division:

Baguio City

La Union

No. 2 Family Residences and Property Rental Zone 7

Fernando, Pampanga

4027 Phils.




Unit 704, 7/F, Club Ultima Tower 2, Osmeña Blvd.
6000 Cebu City
31

Tacloban City





2/F and 3F, Arellano Real Estate Leisure Bldg, Purok 2,
Who May Avail: All
to:



La Union
32


Fernando, Pampanga

4027 Phils.



OIC – Chief Regional Adjudicator


Tacloban City
33



Adjudicator

Adjudicator

OIC – Chief Regional
or
Concerned government agency
Endorsement letter from other government agencies
or
HSAC RAB Receiving
Two (2) copies of duly accomplished request form.

Requesting Party
a. One (1) original copy of authorization
letter
b. One (1) photocopy of requester’s valid SSS, GSIS, LTO, PRC or other
Identification card government agencies)

c. One (1) photocopy of authorized government agencies)
34
representative valid Identification card

1. Files letter 1. Receive letter None 10 minutes Receiving Staff
request or submit request or duly
duly accomplished accomplished
Regional verify identity of
Adjudication requesting party,
Branch and check
completeness of
required
documents
2. Assigns routing None 1 Hour Admin Staff
number, prepare
corresponding
letters and/or
routing slip
3. Routes the None 2 Hours Admin Staff
request and other
attachments to
the concerned
office or Division
2. Awaits action on 4. Concerned None At least 72 Requesting
the request. Office takes hours (3 days) Party/Admin
action on the from Staff
request and concerned
routes and mails Office’s receipt
the action taken of the request.
on the matter to
the requesting (Note:
party. Section 9 of
Republic Act
No. 11032
applies)
3. Receives action None At least 72 Requesting
on the request hours (3 days) Party / Office or
from Division
concerned Concerned
Office’s receipt
of request.
*Not considering TOTAL None At least 3
the time for mailing days, 3 hours
and 10
minutes from
the filing of the
letter request
or submission
of the duly
accomplished
form.
(Note: If action
35
on the request
is sent to the
client through
mail, client’s
actual receipt
thereof will
depend on the
postal service
delivery.)
36
CENTRAL OFFICE
INTERNAL SERVICES
37
1. ISSUANCE OF CERTIFICATE OF EMPLOYMENT

Certificate of Employment is a statement of fact of the employment of the employee. It is
being requested for purposes of travel abroad and for other legal purposes.
Office or Division: Human Resource Development Division – Administrative

Service
E-mail Address: hrdd@hsac.gov.ph

Type of Transaction: G2G – Government to Government
Who May Avail: Former and incumbent HSAC employees
1. Two (2) copies of duly accomplished request form. Central Office – Human
Resource Development
Division
RAB – Administrative and

Finance Division

letter



1. File duly 1. Receive and None 2 Minute HR Receiving
completed log request of Officer
Request Form for employee. Route
Certification of the request to the
Employment Assigned HR
(COE). Officer
Forms may be
filed in person or
through e-mail.
2. Prepare the None 5 Minutes Assigned HR
requested COE Officer
38
by:
a. Verifying data
from service
records/plantill
a and payroll
records;
b. Encoding and
printing the
document (in
duplicate);
c. Affixing initial
on the
document; and
d. Forwarding the
document to
the
Supervising
Administrative
Officer.
3. Review None 5 Minutes Supervising
thoroughly the Administrative
completeness of Officer
the document,
affix initial and
forward to the
Chief
Administrative
Officer
4. Sign the COE None 3 Minutes Chief
and forward the Administrative
document to the Officer
HR Receiving
Officer for routing
2. Receive the 5. Issue the COE None 2 Minutes Requesting
COE to the employee Party / HR
and have it Receiving
received: Officer
a. in person, for
employees at the
Central Office.
Receipt of COE
shall be recorded
in the logbook; or
b. by mail. for
employees at the
Regional
Adjudication
Branch.
TOTAL None 19 Minutes
39
2. ISSUANCE OF SERVICE RECORD

Service Record is a record of accredited government service of officials and employees.
It is being requested for purposes of retirement and terminal leave, employment, and
other legal purposes.

Service

Who May Avail: Former and incumbent HSAC employees
1. Two (2) copies of duly accomplished Request Form Central Office – Human
for Service Record (SR). Resource Development
Division
RAB – Administrative and

Finance Division


letter



1. File duly 1. Receive and None 2 Minute HR Receiving
completed log request of Officer
Request Form for employee. Route
Service Record the request to the
(SR). Assigned HR
Officer
Forms may be
filed in person or
through e-mail.
2. Prepare the None 5 Minutes Assigned HR
requested SR by: Officer
a. Updating the
40
data/SR
entries, if
necessary;
b. Printing the
document (in
duplicate);
c. Affixing initial
on the
document; and
d. Forwarding the
requested SR
to the
Supervising
Administrative
Officer.
3. Review None 5 Minutes Supervising
thoroughly the Administrative
completeness of Officer
the document,
affix initial and
forward to the
Chief
Administrative
Officer
4. Sign the SR None 5 Minutes Chief
and forward the Administrative
document to the Officer
HR Receiving
Officer for routing
2. Receive the SR 5. Issue the SR to None 3 Minutes Requesting
the employee and Party / HR
have it received: Receiving
Officer
a. in person, for
employees at the
Central Office.
Receipt of SR
shall be recorded
in the logbook; or
b. by mail. for
employees at the
Regional
Adjudication
Branch.
TOTAL None 20 Minutes
41
3. ISSUANCE OF TRAVEL AUTHORITY (PERSONAL)

A Travel Authority is a document issued to government officials/employees authorizing
travel abroad that will not hamper office operations and is subject to submission of all
requirements

Service

Who May Avail: Incumbent HSAC employees
1. Approved Memorandum request addressed to the Requesting Party

Executive Commissioner (2 copies)
2. Approved Application for Leave (2 copies) Requesting Party
3. Certification by the Head of group/office where the Requesting Party

employee is assigned, that his leave of absence will
not hamper the operation of the office.

1. File request for 1. Checks the None 10 Minutes HR Receiving
Travel Authority completeness of Officer
the required
documents,
receives and log
request of
employee, and
route the request
to the Assigned
HR Officer
2. Prepare and None 10 Minutes Assigned HR
print the TA (in Officer
duplicate) and
forward to the
Supervising
Administrative
Officer.
3. Review the None 10 Minutes Supervising
completeness of Administrative
the document, Officer
affix initial in the
duplicate copy of
the TA and
forward to the
Chief
42
Administrative
Officer
4. Affix initial in None 5 Minutes Chief
the duplicate copy Administrative
of the TA and Officer
forward to the HR
Receiving Officer
for routing
5. Route the TA None 5 Minutes HR Receiving
to the Office of Officer
the Executive
Commissioner
6. Sign the TA None 1 Day Executive
Commissioner
2. Receive the SR 7. Issue the TA None 5 Minutes Requesting
with the attached Party / HR
documents to the Receiving
employee and Officer
have it received:
a. in person, for
employees at the
Central Office.
Receipt of SR
shall be recorded
in the logbook; or
b. by mail. for
employees at the
Regional
Adjudication
Branch.
TOTAL None 1 Day, 45
Minutes
43
4. APPLICATION FOR RETIREMENT (OPTIONAL OR MANDATORY)

Retirement under RA 8291 may be availed by those who have rendered at least 15
years of service in government and must be at least 60 years of age upon
retirement. Also, they must not be permanent total disability pensioners. The last
three years of service need not be continuous under RA 8291.
Office or Division: Human Resource Development Division –

Administrative Service
Diliman Quezon City

Type of Transaction: G2G - Government to Government
Who May Avail: Incumbent HSAC Employees
1) Checklist of requirements for Retirement Central Office-Human Resource

Development Division (HRDD)
RAB- Administrative and

Finance Division
a) Two (2) copies of Memorandum or Letter of Intent Retiring Employee

to Retire
b) Government Social Insurance System (GSIS) GSIS Office

Retirement Form and other prescribed forms.
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1) File duly 1) Receive and log None 2 minutes HR Receiving
accomplished the accomplished Officer, HRDD; or
forms. documents. Receiving Officer
of RAB-
Administrative
and Finance
Division
2) Checking of None 5 minutes Supervising

Retirement Application Administrative
if in accordance with Officer(SAO) of
the prescribed forms HRDD-Central
Office; or
Supervising
Administrative
Officer (SAO) of
RAB-
Administrative
and Finance
Division
44
3) Preparation of None 10 minutes SAO and/or HR

Supporting documents Administrative
Officer of HRDD-
Central Office; or
SAO and/or HR
Administrative
Officer of RAB
RAB-
Administrative
and Finance
Division
4) For Indorsement to None 3 minutes Chief
GSIS Administrative
Officer (CAO) of
HRDD-Central
Office; or
Chief
Administrative
Officer (CAO) of
RAB-
Administrative
and Finance
Division
5) Transmittal to the None 1 day Designated GSIS
GSIS Liaison
Officer/Alternate
Liaison Officer of
HRDD-Central
Office; or
RAB-
Administrative
and Finance
Division
TOTAL NONE 1 day and 20

Minutes
45
5. CERTIFICATION
Certification is a statement of facts of the employment of the employee. It is being
requested for purposes of employment, discounted rated of medicine and other
health services at the government hospitals, one of the requirements in colleges
and universities, transfer to other government office and attachment to claims and
other benefits (GSIS, HDMF Philhealth).

Diliman Quezon City

Who May Avail: Former and Incumbent HSAC Employees
1) Letter-Request signed by concerned employee Concerned Employee
2) Certifications:
2.1. Employment With Annual Compensation
2.2. Employment Without Compensation
2.3. Good Moral Character
2.4. Leave Credits Balance
2.5. No Pending Case
2.6. No Uniform/Clothing Allowance Received
2.7. Vacation and Sick Leave Incurred
2.8. Other Certification
1) File duly 1) Receive and log None 2 Minutes HR Receiving

completed request of employee. Officer
Request Form Route the request to
for Certification the assigned HR Human Resource
Officer. Development
Division; or
Forms may be Administrative

filed in person and Finance
or through e- Division of RAB
mail.
2)
Certifications:
2.1. Employment One of the
With Annual requirements in
Compensation other office
transaction.
2.2. Employment For discounted
46
Without rate of medicine

Compensation and other health
services at the
government
hospitals
2.3. Good Moral For employment,
Character requirement in
higher education
2.4. Leave Credits For payment of
Balance Terminal pay.
2.5. No Pending For attachment
Administrative Case to GSIS claim.
2.6. No Requirement for
Uniform/Clothing transferred
Allowance Received employee.
2.7. Vacation and For attachment
Sick Leave Incurred to GSIS claim of
former
employees.
2.8. Other Upon letter-
Certification request of
employee and
the nature of
transaction.
2) Prepare the None 3 Minutes Assigned HR
requested Administrative
certification by: Officer
a. Verifying data from

Service Records/
plantilla and payroll
records;
b. Encoding and
printing the
documents (in
duplicate);
c. Affixing initial on
the document; and
d. Forwarding the
document to the
Supervising
Administrative
Officer.
3. Review thoroughly None 5 Minutes Supervising
the completeness of Administrative
the document, affix, Officer, Central
initial and forward to Office or RAB
the Chief
Administrative
Officer.
47
4. Sign the None 3 Minutes Chief

Certification and Administrative
forward the Officer, Central
document to the HR Office or RAB
Receiving Officer for
routing.
3. Receive the 5. Issue the None 2 Minutes Requesting
Certification Certification to the Party/ HR
employee and have it Receiving Officer
received:
a. In person, for
employees at the
Central Office.
Receipt of the
Certification shall be
recorded in the
logbook; or
b. by mail or e-mail
for employees at the
Regional
Adjudication Branch
depending on the
certification issued..
TOTAL NONE 15 Minutes
48
6. CLAIMS (SALARY, SALARY DIFFERENTIAL, INCREMENT, UNPAID

SALARY, MATERNITY CLAIM ETC. )
Fixed Compensation – These are cash compensation items which are regularly
granted to all employees. Examples are: basic salaries, Personnel Economic Relief
Allowance (PERA), and Additional Compensation (ADCOM).
Variable Compensation - These are cash compensation items which are granted
to employees based on certain qualifications or rendition of special services.
Examples are, hazard pay, honoraria, night-shift differential pay, and overtime pay.
Fringe Benefits - These refer to cash compensation benefits given to an employee

to supplement the basic pay. These include cash allowances, bonuses, premium
payments, etc.
Reference: DBM compensation Plan

Diliman Quezon City

1) Memo-Request of Employee Concerned Employee
2) Submission of accomplished forms indicated in the

processing of payment.

1) File Memo- 1) Receive and log None 2 Minutes HR Receiving

Request request of employee. Officer
Route the request to
the assigned HR Human Resource
Officer. Development
Division; or
Memo-request Administrative
may be filed in and Finance
person or Division of RAB
through e-mail.
2) Prepare the None 3 Minutes Assigned HR
requested claims by: Administrative
Officer
a. Verifying data from
Leave Card and
payroll records;
49
b. Checking and
computation of claims
c. Preparation of
Disbursement
Voucher and
Obligation Request
and other
attachments
3. Review thoroughly None 5 Minutes Supervising
the completeness of Administrative
the document, affix, Officer, Central
initial and forward to Office or RAB
the Chief
Administrative
Officer.
4. Transmittal to the None 3 Minutes Chief Accountant
Accounting Division or designated
for pre-audit Alternate in the
Central Office or
RAB
5. Transmittal to the Accounting Staff
Budget Division.
approval of payment.
2.Budget Approval of payment Budget Staff
Division and transmittal to
Cashier Section,
General Service
Division
3. Payment to If the payment is None 30 Minutes Cash Section
the Cashier through LDDAP ADA Staff
Section (List of Due and
Demandable
Accounts Payable –
Advice to Debit
Account, the payment
is made directly to
Payee’s Account
Number
If the payee has no
existing account
number the payment
will be done through
issuance of Checks
Encode FinDES
through LandBank’s
Financial Data Entry
System and ACIC
through Landbank’s
Windows Advice of
50
Checks Issued Data

Entry System
(WinACICDES)
Deliver approved and

signed ACIC, LDDAP
and FinDES to
Government
Servicing Bank
(Landbank)together
with USB
51
7. APPLICATION FOR LEAVE OF ABSENCE

Leave of absence is generally defined as a right granted to officials and
employees not to report for work with or without pay as may be provided by law
and as the rules prescribe in Rule XVI hereof. ... employees for personal reasons,
the approval of which is contingent upon the necessities of the service.

Diliman Quezon City

1. Requirements: Depending on the nature of the

Leave of Absence to be filed
1.1. Transmittal Memo-Letter
1.2. Application for Leave of Absence to be filed by
concerned employee
1.3. Application for Leave (CSC Form)
1.4. Clearance
1.5. Certification
2. Application for Leave of Absence:
2.1.Vacation/Paternity/Special Privilege
leave/Forced Leave
2.2. Sick Leave with or without Medical Certificate
2.3. Maternity Leave
2.4. Long Foreseen Leave
2.5. Parental Solo Leave
2.6. Rehabilitation Leave/10 days Leave Violence
Against Women and their Children Act of
2004)
1) File 1. Receive and log None 2 Minutes HR Receiving
Application Application for Leave Officer
for Leave and other documents of
employee. Route the Human
documents to the Resource
assigned HR Officer. Development
Division; or
Forms may
be filed in Administrative
person or and Finance
through e- Division of RAB
mail.
2. Application for Leave

of Absence:
52
2.1. Vacation/Paternity/ to be submitted

Special Privilege and transmitted
Leave/Forced Leave to the HRDD-
Central Office;
or
Administrative
and Finance
Division of RAB
inworking days
before the
scheduled date.
2.2. Sick Leave With Medical
Certificate for
more than 5
days to be
submitted upon
return to work.
Without, upon
return to work.
2.3. Maternity Leave To be submitted
and transmitted
to the HRDD-
Central Office
or Admin. And
Finance
Division of RAB
1month before
the expected
date of delivery.
2.4. Long Foreseen To be submitted
Leave 1 month before
the scheduled
date, subject for
approval before
the effectivity of
the leave.
2.5. Parental Solo Leave To be submitted
5 days before
the scheduled
date together
with the
photocopy of
the solo parent
ID issued by the
DSWD and
Birth Certificate
of the child.
2.6.Rehabilitation To be submitted
Leave/10 days Leave within the
(Violence Against reasonable time
Women and their provided
53
Children Act of 2004) documentary

requirements
are complied
with.
3. Review thoroughly the None 7 Minutes Supervising
completeness of the Administrative
document, affix, initial Officer, Central
and forward to the Chief Office or RAB
Administrative Officer.
4. Sign documents and None 3 Minutes Chief
forward to the HR Administrative
Receiving Officer for Officer, Central
routing. Office or RAB
3) Receive 5. Issue the Application None 3 Minutes Requesting
copy of the for Leave and other Party/ HR
Application documents to the Receiving
for Leave of employee and have it Officer
Absence received:
and
attached a. In person, for
documents. employees at the Central
Office. Receipt of the
documents shall be
recorded in the logbook;
or
b. by mail or e-mail for

employees at the
Regional Adjudication
Branch.
54
8. PROCESSING OF INCOMING DOCUMENT

Incoming Document is filed by clients in order to ensure fast and convenient delivery
of service
Office or Division: Records Division

6/F HLURB Bldg.,
Kalayaan Ave. cor.
MayamanSt. Diliman,Quezon
City
Type of Transaction: G2C–GovernmenttoCitizen
Who May Avail: All
CLIENTSTEPS AGENCY FEES TO PROCESSING PERSONRE

ACTIONS BEPAID TIME SPONSIBLE
1.File Document 1. Receive None 05-10minutes ReceivingStaff
(Letter, Document Records
Correspondences, Division
Pleading, Order,
Notice,
Memorandum,
Issuances)
2. Clasify None 05-10 minutes Receiving Staff

Received Records
Division
Document
3.Evaluate None 05-10 minutes Receiving Staff

Received Records
Document Division
4.Prepare None 05-10 Minutes Records

Routing Slip Division Staff
Records
Division
5. Scan the None 05-10 Minutes Records
Document Division Staff
Records
Division
6.Review and None 05-10 Minutes Records
Sign the Routing Division Head
Slip Records
Division
7. Log received None 05-10 Minutes Records Division
document Releasing Staff
Records
Division
55
8. Forward None 05-10 Minutes Appropriate

received Office and /or
document Regional
Adjudication
Branch
2.Receive action None 05-10minutes Appropriate
on Document Office and/or
Regional
Adjudication
Branch
TOTAL At least 45-90
minutes from the
filing to forwarding
of document
56
FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback? Fill out the client feedback form and drop it at the
designated drop box of the Central Office and
Regional Adjudication Branches.
How is feedback Every Friday, the designated Chief Administrative
processed? Officeropens the drop box and compiles and records
all feedback submitted at the concerned Office
Regional Adjudication Branch.
The report on feedbacks of the clients shall be

included in the monthly report of the concerned
Office or Regional Adjudication Branch to be
submitted to the Planning and Management Service.
How to file complaints? Accomplish the Client Complaint Form and drop it at
the designated drop box of the Central Office and
Regional Adjudication Branches.
How complaints are The designated Chief Administrative Officer opens
processed? the Complaints Drop box daily and transmits the
same to the Legal Service.
The Legal Service shall evaluate the complaint, start

the investigation and forward the complaint
accordingly to the concerned office for their
explanation.
The Legal Service will prepare a report after the

investigation and shall submit it to the Head of
Agency for appropriate action.
The Legal Service will give the feedback to the client.

Contact Information of ARTA Lead: complaint@hsac.gov.ph
HSAC, CCB, ARTA, and CCB: +63 9088816565 (SMS)
PCC ARTA: complaints@arta.gov.ph
PCC: pcc@malacanang.gov.ph
57
LIST OF OFFICES
OFFICE ADDRESS CONTACT INFORMATION

Public Affairs Division
+63 947 882 6297
+63 956 923 1912
info@hsac.gov.ph
Office of the Executive Clerk

HLURB Bldg., Kalayaan of the Commission
CENTRAL OFFICE Ave. cor. Mayaman St., +63 956 922 9623
Diliman, Quezon City +63 961 512 6171
executiveclerk@hsac.gov.ph
Legal Service
+63 955 923 1916
+63 961512 6168
Legalservice@hsac.gov.ph
• Atty. Samson- 0929
811 8351,
hsacncrels@gmail.com
• Atty. Clamor – 0929
811 8407,
hsacncr@gmail.com
REGIONAL
• Atty. Babiano-Ligsay –
ADJUDICATION HLURB Bldg., Kalayaan
0921 757 3381,
BRANCH – Ave. cor. Mayaman St.,
hsacncrmjb@gmail.com
NATIONAL Diliman, Quezon City
• Atty. Doblada-San
CAPITAL REGION
Pedro – 0916 618 0297
• Atty. Legarto– 0991
341 6344
• Atty. Rugay–0951 333
5821,hsacncritr@gmail.
com
REGIONAL
ADJUDICATION
BRANCH – (074) 619 5352
2/F King’s Court Pension
CORDILLERA +63 939 864 4799
House, 31Rimando Rd.,
ADMINISTRATIVE rabcar@hsac.gov.ph
Baguio City
REGION
58

(072) 619 5214
+63 947 773 1116
REGIONAL 2/F Carlo Bldg., Parian, (Atty. De Vera)
ADJUDICATION San Fernando City, La +63 906 837 2705
BRANCH No. I Union (Atty. De Vera)
rab1@hsac.gov.ph
(078) 395 4210

Family Residences and +63 906 8372705
REGIONAL
Property Rental Zone (Atty. De Vera)
ADJUDICATION
7Carig Sur, Tuguegarao +63 947 773 1116
BRANCH No. II
City 3500 (Atty. De Vera)
rab3@hsac.gov.ph
DHSUD/HSAC Bldg.,
(045) 966 1482
REGIONAL Malikhain St.,
+63 961 759 1286
ADJUDICATION DiodadoMacapagal Gov’t.
+63 915 952 3425
BRANCH No. III Center, Brgy. Maimpis,
rab3@hsac.gov.ph
San Fernando, Pampanga
Units 207-208, 2/F,

REGIONAL Dencris Bus. Center, Nat’l. (049) 306 2038
ADJUDICATION Hway, Brgy. Halang, (409) 503 4771
BRANCH No. IV-A Calamba City, Laguna, rab4a@hsac.gov.ph
4027 Phils.
6/F HLURB Bldg.,

REGIONAL
Kalayaan Ave. cor. +63 915 761 0887
ADJUDICATION
Mayaman St., Diliman, rab4b@hsac.gov.ph
BRANCH No. IV-B
Quezon City
REGIONAL 2/F Enterprise Bldg., +63 967 428 9740

ADJUDICATION Landco Bus. Park, +63 961 804 3467
BRANCH No. V Capantawan, rab5@hsac.gov.ph
Legazpi City, Albay
59
G/F, INJAB Bldg.,

REGIONAL Diversion 2011, Sen.
09457104910
ADJUDICATION Benigno Aquino Ave.,
rab6@hsac.gov.ph
BRANCH No. VI Mandurriao, Iloilo City,
Iloilo
(032) 256 2255

REGIONAL Unit 704. 7/F Club Ultima
+63 960 852 2125
ADJUDICATION Tower 2, Osmeńa Blvd.,
+63 905 401 2165
BRANCH No. VII 6000 Cebu City
rab7@hsac.gov.ph
(053) 859 2614

REGIONAL 3/F, M. Block Bldg.,
0927 290 3246
ADJUDICATION Marasnaras St., Brgy. 77,
0999 356 1879
BRANCH No. VIII Tacloban City
rab8@hsac.gov.ph
2/F Calex Real Estate

+63 908 213 5924
Bldg.(Calex Care Care
REGIONAL +63 995 866 2177
Center) FS Pajares Ave.,
ADJUDICATION (062) 925 3198
San Jose District,
BRANCH No. IX rab9@hsac.gov.ph
Pagadian City, 7016
Zamboanga del Sur
Limketkai Gateway Tower

I, Limketkai Center,
REGIONAL +63 955 866 2177
Lapasan
ADJUDICATION +63 908 213 5924
9000 Cagayan de Oro
BRANCH No. X rab10@hsac.gov.ph
City
(082) 392 5532

REGIONAL Enrico’s Bldg., Blk. 6,
+63 906 673 5466
ADJUDICATION Lot 6, DBP Village
+63 908 774 1433
BRANCH No. XI Brgy. Ma-a, Davao City
rab11@hsac.gov.ph
60

2/F JYSL Bldg., Arellano
cor.BalmoresSts., Brgy
REGIONAL
Zone II (083) 822 0630
ADJUDICATION
City of Koronadal, South rab12@hsac.gov.ph
BRANCH No. XII
Cotabato 9506
• Administrative and
Finance Division – 085
2/F and 3/F, Arellano Real 817 4451
Estate Leisure Bldg, • Legal Division – 085
REGIONAL
Purok 2, Doongan, Butuan 225 35 43
ADJUDICATION
BRANCH No. XIII
City • Public Assistance and
Complaints Desk –
0917 835 0746
rab13@hsac.gov.ph
61
ANNEX A Compliance Certificate
62
ANNEX B 2011 HSAC Rules of Procedure
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
ANNEX C Schedule of Fees
SCHEDULE OF FEES
(As per HLURB Board Resolution No. 912, Series of 2013)
1. Legal Fees
1. Filing Fee ₱ 1,440.00
2. Additional Fee for claims (for refund, damages, attorney’s
fee, etc.)
1. Not more than ₱ 20,000.00 ₱ 173.00
2. More than ₱ 20,000.00 but less than ₱ 80,000.00 ₱ 576.00
3. ₱ 80,000.00 or more but less than ₱ 100,000.00 ₱ 864.00
4. ₱ 100,000.00 or more but less than ₱ 150,000.00 ₱ 1,440.00
5. For each ₱ 1,000.00 in excess of ₱ 150,000.00 ₱ 7.20
3. Motion for Reconsideration ₱ 600.00
4. Petition for Review ₱ 2,880.00
5. Prayer for Cease and Desist Order ₱ 1,220.00
6. Pauper-litigants are exempt from payment of legal fees
1. Those whose gross income is not more than ₱
6,000.00 per month and residing within M.M.
2. Those whose gross income is not more than ₱
4,000.00 per month and residing within M.M.
3. Those who do not own real property
7. Government agencies and its instrumentalities are
exempted from paying legal fees
8. Local government and government owned or controlled
corporation with or without independent charters are not
exempted from paying legal fees
2. UPLC Legal Research Fee

Computation of Legal research Fee for the University of the Covered by
Philippines Law Center MEMORANDUM
CIRCULAR NO.
(UPLR) remains at One Percent (1%) of every fee charged but 18 Series of 2013
shall in NO CASE be lower than ₱12.00 (October 2, 2013)
3. Other Fees
Certification ₱ 288.00
Certified True Copy of Case Documents (Report Size)
Document of five (5) pages or less ₱ 43.20
Every additional page ₱ 4.40
117

Citizens Charter 2021

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Citizens Charter 2021

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HUMAN SETTLEMENTS ADJUDICATION COMMISSION

CITIZEN’S CHARTER 2021

REPUBLIC OF THE PHILIPPINES

The HUMAN SETTLEMENTS ADJUDICATION COMMISSION (HSAC) is a

The HSAC is attached to the Department of Human Settlements and Urban

An independent quasi-judicial institution, composed of public servants of

IV. SERVICE PLEDGE

HSAC is committed to attend to all applicants or requesting parties who are in

REGIONAL ADJUDICATION BRANCHES (RABs) 15

FEEDBACK AND COMPLAINTS MECHANISM 57

ANNEX A – Compliance Certificate 62

1. ISSUANCE OF CERTIFICATE OF PENDING / NO PENDING APPEAL

Office or Division: Office of the Executive Clerk of the Commission

1. Letter request in two (2) original copies addressed Requesting Party

Atty. Reuben U. Zabala

2. Additional requirement ifrequested through and/or

a. One (1) original copy of authorization Requesting Party

b. One (1) photocopy of requester’s valid Requesting Party (issued by

c. One (1) photocopy of authorized Requesting Party (issued by

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

Payment Office of the

2. ISSUANCE OF CERTIFICATE OF FINALITY (OECC LEVEL)

Office or Division: Office of the Executive Clerk of the Commission (OECC)

Atty. Reuben U. Zabala

2. Copy of Entry of Judgment of Decision or Order Office of the Executive Clerk of

3. A Certificate of No Opposition/Appeal, if the case is Office of the President, Court of

5. Additional requirement if requested through and/or will be

Requesting Party (issued by

SSS, GSIS, LTO, PRC or other

4. Issue order of None 5 Minutes Records Officer,

3. ISSUANCE OF CERTIFIED TRUE COPY OF CASE DOCUMENTS

Office or Division: Office of the Executive Clerk of the Commission

Atty. Reuben U. Zabala

2. Additional requirement if requested through and/or

a. One (1) original copy of authorization Requesting Party

b. One (1) photocopy of requester’s valid Requesting Party (issued by

c. One (1) photocopy of authorized Requesting Party (issued by

Executive Clerk of requesting party,

4. FILING OF REQUEST FOR ASSISTANCE

Office or Division: Public Affairs Division

Mr. Reynaldo M. De Leon

Endorsement letter from other government agencies Concerned government agency

2. Additional requirement if requested through and/or

a. One (1) original copy of authorization Requesting Party

b. One (1) photocopy of requester’s valid Requesting Party (issued by

c. One (1) photocopy of authorized Requesting Party (issued by

3. Receives None At least 72

1. ISSUANCE OF CERTIFICATE OF PENDING / NO PENDING CASE

Office or Division: Regional Adjudication Branch

Regional Adjudication Branch

Regional Adjudication Branch No. I

Regional Adjudication Branch No. II

Regional Adjudication Branch No. III

Regional Adjudication Branch No. IV-A

Regional Adjudication Branch No. IV-B

Regional Adjudication Branch No. V

Regional Adjudication Branch No. VI

Regional Adjudication Branch No. VII

Regional Adjudication Branch No. VIII

Regional Adjudication Branch No. IX

Regional Adjudication Branch No. X

Regional Adjudication Branch No. XI

Regional Adjudication Branch No. XII

Regional Adjudication Branch No. XIII