DHSUD Citizen - S Charter PDF

DEPARTMENT OF HUMAN SETTLEMENTS
AND URBAN DEVELOPMENT
CITIZEN’S CHARTER
DEPARTMENT OF HUMAN SETTLEMENTS
AND URBAN DEVELOPMENT
CITIZEN’S CHARTER
1
I. Mandate
▪ Act as the primary national government entity responsible for the management of
housing, human settlement and urban development
▪ Be the sole and main planning and policy-making, regulatory, program
coordination, and performance monitoring entity for all housing, human settlement
and urban development concerns, primarily focusing on the access to and the
affordability of basic human needs
I. Vision
A strong institution and catalyst for the provision of adequate and affordable housing,
inclusive human settlements and well-planned communities for every Filipino family
II. Mission
To improve the lives of the Filipino people as the primary government agency in the
management of housing, human settlements and urban development
III. Service Pledge
We, the civil servants of the Department of Human Settlements and Urban Development,
shall pursue excellence in governance in promoting sustainable, healthy, productive and
safe human settlements through housing and urban development.
2
LIST OF SERVICES
Central Office (External Services)

1 Provision of Public Assistance and Handling of Complaints 6
2 Request for Technical Assistance 12
3 Request for Technical Inputs 18
4 Travel Ban Exemption 22
5 Disposition of Appeals from an Order or Issuance of the Regional Director 26
6 Disposition of Motion for Reconsideration/Appeal from the Decision of the 29
Secretary
7 Request for Site Inspection and Assessment/Evaluation of Projects 31
8 Request for Library Services on Repository Materials and Resources 34
Central Office (Internal Services)

1 Request for Technical Assistance/Inputs 38
2 Review of Contract and Other Legal Instruments/Issuance of Legal Certification 42
3 Drafting of Contract 45
4 Request for IT Support (Simple) 47
5 Request for IT Support (Complex) 51
6 Processing of Claims 53
7 Processing as to Availability of Funds or Purchase Order (PO), Job Order (JO), 77
Contract of Service (COS) and other Contracts
8 Preparation and Issuance of Certificate of Remittance for Contributions and Loan 83
Payments
9 Issuance of Authority to Travel Abroad (Personal/Official) 85
10 Issuance of Human Resource-Related Certifications 90
Such as Service Record, Certificate of Employment and Compensation, Certificate
of Available Leave Credits, Last Salary/Benefits Received within the Current Year,
etc.
11 Request for Use of Amenities/Facilities/Vehicles 92
Regional Office (External Services)

1 Request for Assistance/Handling of Complaints (including certificates) 95
2 Appeal from an Order or Issuance of the Regional Director 102
3 Registration of Homeowner’s Association 104
4 Application for Amendments of Articles of Incorporation and By-laws 112
5 Petition for Revocation/Cancellation of Registration; 116
6 Petition for (a) Removal of Directors/Trustees and (b) Dissolution of HOA- 118
BOD/BOT
7.1 Petition for Voluntary Dissolution of Homeowners Associations (where no creditors 122
are affected)
7.2 Petition for Dissolution of Homeowners Association (where creditors are affected) 124
8 Conduct of Conciliation Conference 127
9 Conduct/Supervision of Special Elections 129
10 Application for Certificate of Registration and License to Sell 132
11 Application for Development Permit for Condominium Project 140
12 Application for Registration of Brokers, Salespersons and Dealers 146
13 Application for Certificate of Completion 150
3
14 Application for other housing, real estate and CLUP/Zoning certifications (Highly 156
Technical)
▪ Application for Additional Period of Time to Complete the Project
▪ Preliminary Approval and Locational Clearance
▪ Transfer of Ownership or Change of Name
▪ Application for Clearance to Mortgage
▪ Application for Advertisement Approval
▪ Issuance of Locational Clearance
▪ Request for Reclassification Endorsement
15 Site Zoning Certification (Simple Zoning) 162
16 Zoning Certification for DAR Conversion (subject to AO 3) 164
17 Request for Technical Assistance as Resource Person/Facilitator 166
18 Issuance of Certification of Site Inspection and Assessment/Evaluation of Projects 168
Regional Office (Internal Services)

1 Request for Technical Assistance/Inputs 171
2 Issuance of Human Resource-Related Certifications/Records 175
Feedback and Complaints Mechanism 176

List of Services 177
Annex A 179
Annex B 181
Annex C 183
4
CENTRAL OFFICE
External Services
5
1. Provision of Public Assistance and Handling of Complaints
Frontline services (housing-related concerns, technical assistance to LGUs, assistance on

the proclamation of government lands for social housing, legal assistance) to the public and
sector stakeholders including those received through walk-in, phone call, short messaging
service, postal mail, email and social media.
Office or Division: Public Assistance Service (PAS) – Public Assistance Division (PAD)
Classification: Simple
G2C – Government to Citizen; G2B – Government to Business; G2G –
Type of Transaction:
Government to Government;
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request for Assistance Form (RAF) Public Assistance Division
2. Customer Satisfaction Survey Public Assistance Division
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Register with the 1. Give RAF
lobby guard
1.1. If referral from
other government
None 20 minutes Guard
agencies,
acknowledge
receipt and
process
2. Proceed to the 2. Answer the Information
client reception concern or refer to Officer I
None 30 minutes Public Assistance
area, fill-out and the proper office
submit RAF Division
3. Proceed to the 3. Interview client on Officer of the day
concerned office concern None 30 minutes (of the concerned
office)
3.1 Process request,
copy furnish PAS
on the action taken
None 2 days Action Officer
3.2 If the client
requires other
assistance, issue a
referral form
4. Accomplish the 4. Encourage client to Information
feedback form and accomplish Officer I
drop in the customer None 2 minutes Public Assistance
designated box satisfaction survey Division/
Action Officer
2 days,
TOTAL: None 1 hour,
22 minutes
6
Public Assistance Service (PAS)/ Other Services/ Offices Receiving
Office or Division:
Emails
Who may avail: All
For email/chat/SMS Public Assistance Service (online)
1. Electronic Request for Assistance Form

(RAF)
For calls Public Assistance Service (phone interview)
1. Details of complaint/query (short interview)

2. Customer Satisfaction Survey Public Assistance Service
1. Send electronic 1. Acknowledge
query to receipt and send Information
info@dhsud.gov.p link to online RAF 1 day Officer I
h, other offices’ Public Assistance
emails or DHSUD 1.1 If referral from 2 minutes (for Division/
None Communications
FB Chat or make a other government phone call)
phone call (Identify agencies, Development and
all official emails of acknowledge Media Relations
bureaus/ services) receipt and Division
process
2. Send 2. Answer the Information
accomplished RAF concern; if the Officer I
client requires Public Assistance
*Note: Public other assistance, Division/
None 1 day
Assistance Division refer to the Communications
Development and
for email/text and concerned office Media Relations
Communications
Division
Development and Media
Relations Division for 2.1. Concerned office
Facebook chat to act on the
Action Officer
request, copy None 1 day (concerned office)
furnish PAS on
the action taken
3. Accomplish online 3. Encourage client to Information I
feedback form accomplish Public Assistance
customer Division/
satisfaction survey None 1 day Communications
Development and
Media Relations
Division
TOTAL: None 3 days
7
Classification: Highly Technical
Who may avail: All
For email/chat/SMS Public Assistance Service (online)

(RAF)
For calls Public Assistance Service (phone interview)

2. Customer Satisfaction Survey Public Assistance Service
1. Send electronic 1. Acknowledge
query to receipt and send Information
info@dhsud.gov.p link to online RAF 1 day Officer I
h, other offices’ Public Assistance
emails or DHSUD 1.1 If referral from 2 minutes (for Division/
None Communications
FB Chat or make a other government phone call)
phone call (Identify agencies, Development and
all official emails of acknowledge Media Relations
bureaus/ services) receipt and Division
process
2. Send 2. Answer the Information
accomplished RAF concern; if the Officer I
client requires Public Assistance
*Note: Public other assistance, Division/
None 1 day Communications
Assistance Division refer to the
Development and
for email/text and concerned office Media Relations
Communications
Division
Development and Media
Relations Division for 2.1 Concerned office to
Action Officer
Facebook chat act on None (concerned office)
complaints/issues
2.2 If further
verification is
17 days, 22 Action Officer
needed, contact None
hours (concerned office)
client through
phone call
3. Address queries, if 3. Process request/
any complaints, copy Action Officer
None
furnish PAS on the (concerned office)
action taken
4. Accomplish the 4. Encourage client Information
None 2 minutes Officer I
feedback form and to accomplish
8
drop in the customer Public Assistance
Communications
Development and
Media Relations
Division
19 days,
TOTAL: None 23 hour,
22 minutes
9
Who may avail: All
1. Request for Assistance Form (RAF) Public Assistance Service – Public Assistance
Division
2. Customer Satisfaction Survey Public Assistance Service – Public Assistance
Division
lobby guard
1.1 If referral from
other government
agencies,
acknowledge
receipt and
process
2. Proceed to the 2. Answer the Information
client reception concern or refer to Officer I
None 30 minutes
area, fill-out and the proper office Public Assistance
submit RAF Division
concerned office concern None 30 minutes (of the concerned
office)
3.1 Log and issue an
acknowledgment
stub with a tracking None 15 minutes Action Officer
number to the
client
3.2 Issue a referral
form to the None 2 days Action Officer
concerned office
3.3 Concerned office to
Action Officer
act on None (concerned office)
complaints/issues
3.4 If further
verification is
Action Officer
needed, contact None 17 days, 22 (concerned office)
client through hours
phonecall
4. Address queries, if 4. Process
any complaints/issues, Action Officer
None (concerned office)
copy furnish PAS
on the action taken
10
5. Accomplish the 5. Encourage client to Information
feedback form and accomplish Officer I
drop in the customer Public Assistance
None 2 minutes Communications
Development and
Media Relations
Division
19 days,
TOTAL: None 23 hours,
22 minutes
11
2. Request for Technical Assistance
Provision of specialization-based expertise and services related to the housing and urban
development sector, including request for resource persons, assistance to conduct of
learning and development activities.
Environmental, Land Use and Urban Planning and Development

Bureau (ELUPDB);
Homeowners Association and Community Development Bureau
(HOACDB);
Office or Division: Housing and Real Estate Development and Regulation Bureau
(HREDRB);
Public Housing and Settlements Service (PHSS);
Legal Service (LS);
Planning Service (PS)
Who may avail: All
1. Letter from the client stating the request for Requesting agency/party
technical assistance addressed to DHSUD,
with supporting documents, if necessary
1. Submit/send 1. Receive and record
request letter request letter
None 5 minutes Receiving Officer
(email, postal, walk-
in)
1.1 Disinfect the
documents
1.2 Route the request
letter to the None 5 minutes Receiving Officer
Director/OIC
1.3 Review document
and forward request Director/ OIC-
None 1 hour Director
to the concerned
Division Chief
1.4 Route to the
Administrative
concerned Division None 5 minutes Assistant
Chief
1.5 Receive and
assess the request;
None 1 hour Division Chief
delegate to staff, if
needed
1.6 Process the request
and recommend to None 2 days Action Officer
supervisor the
12
course of action to
take
1.7 Review and
approve the None 1 hour Director
recommendation
1.8 Inform the client on
the course of action
None 5 minutes Action Officer
regarding the
request
2 days,
55 minutes
13
Bureau (ELUPDB);
(HOACDB);
(HREDRB);
Legal Service (LS);
Classification: Complex
Who may avail: All
in)
1.1 Disinfect the
documents
Director/OIC
1.3 Review document
to the concerned
Division Chief
1.4 Route to the
Administrative
Chief
1.5 Receive and
assess the request;
needed
and recommend to
supervisor the None 6 days Action Officer
course of action to
take
1.7 Review and
recommendation
14
regarding the
request
6 days,
55 minutes
15
Bureau (ELUPDB);
(HOACDB);
(HREDRB);
Legal Service (LS);
Who may avail: All
in)
1.1 Disinfect the
documents
Director/OIC
1.3 Review document
to the concerned
Division Chief
1.4 Route to the
Administrative
Chief
1.5 Receive and
assess the request;
needed
and recommend to
supervisor the None 19 days Action Officer
course of action to
take
1.7 Review and
recommendation
16
regarding the
request
19 days,
55 minutes
17
3. Request for Technical Inputs
Technical inputs on subject matters relating to housing, human settlements and urban
development such as data gathering, research, comments and inputs for legislative and
administrative policy and program development, and information dissemination.

Bureau (ELUPDB);
(HOACDB);
(HREDRB);
Legal Service (LS);
Who may avail: All
1. Request Letter for technical inputs Requesting/originating entity
in)
1.1 Disinfect the
documents
Director/OIC
1.3 Review document
and forward request Director/OIC-
to the concerned
Division Chief
1.4 Route to the
Administrative
Chief
1.5 Receive and
assess the request;
needed
1.6 Prepare action
document and
conduct Complete
Staff Work
18
1.7 Endorse CSW and
action document to Director/
None 1 hour OIC-Director
the concerned
Assistant Secretary
1.8 Endorse CSW and
Assistant
action document to
None 1 day Secretary
the concerned concerned
Undersecretary
1.9 Endorse CSW and
action document to Undersecretary
None 1 day concerned
the Undersecretary
for HSUD&B
1.10 Endorse CSW and Undersecretary
action document to Human
the Secretary Settlements and
None 1 day Urban
Development
and Bureaus
1.11 Approve
recommendation
and sign action
document
1.12 Endorse signed Administrative
action document to Officer
None 30 minutes Office of the
the concerned
office Secretary
1.13 Release electronic
document and Administrative
transmit action Assistant
None 1 hour
document to (concerned
Records Office for Service)
release
1.14 Release original
Administrative
copy of action
None 1 hour Officer
document to Records Office
requesting party
6 days,
20 minutes
19
Bureau (ELUPDB);
(HOACDB);
(HREDRB);
Legal Service (LS);
Who may avail: All
1. Request Letter for technical inputs Requesting/originating entity
request letter request letter (email, None 5 minutes Receiving Officer
postal, walk-in)
1.1 Disinfect the
documents
Director/OIC
1.3 Review document
to the concerned
Division Chief
1.4 Route to the
Administrative
Chief
1.5 Receive and
assess the request;
needed
1.6 Prepare action
document and
conduct Complete
Staff Work
1.7 Endorse CSW and
action document to Director/
None 1 hour
the concerned OIC-Director
Assistant Secretary
1.8 Endorse CSW and
Assistant
action document to
the concerned concerned
Undersecretary
20
1.9 Endorse CSW and
action document to Undersecretary
None 1 day concerned
the Undersecretary
for HSUD&B
1.10 Endorse CSW and Undersecretary
action document to Human
the Secretary Settlements and
None 1 day Urban
Development
and Bureaus
1.11 Approve
recommendation
and sign action
document
1.12 Endorse signed Administrative
action document to Officer
the concerned
office Secretary
1.13 Release electronic
transmit action Assistant
None 1 hour
document to (concerned
Records Office for Service)
release
1.14 Release original
Administrative
copy of action
None 1 hour Officer
document to Records Office
requesting party
19 days,
20 minutes
21
4. Travel Ban Exemption
Endorsement of Travel Ban Exemption to qualified Foreign Nationals whose work is urgent,
essential and/or necessary to its housing and real estate projects in the Philippines.
Office or Division: Legal Service (LS) – Legal Assistance Division (LAD)

Type of Transaction: G2C – Government to Citizen
Who may avail: All
1. Letter/Email Request from the Foreign Applicant Foreign National and/or Head of the
National and/or Sponsoring Company Sponsoring Company/Corporation
Corporation, which includes:
▪ Requirements under DHSUD
Department Order 2021-006
1. Transmit 1. Receive and
letter/email record the
Admin Assistant III
request for letter/email None 15 minutes Legal Service
indorsement to request and its
the Department of attachments
Foreign Affairs 1.1 Sanitize the letter
(DFA) re: travel and attachments
Admin Assistant III
ban exemption inside the Ultra- None 30 minutes Legal Service
Violet (UV) Ray
box
1.2 Forward the
documents to the
Director of the
Admin Assistant III
Legal Service None 5 minutes Legal Service
(DLS) for
assignment to the
action officer
1.3 Assign the
letter/email
Director
request and its None 5 minutes
Legal Service
attachments to
the action officer
1.4 Review and
determine the
completeness of Attorney IV
the documents None 2 days Legal Assistance
Division
submitted relative
to the
requirements of
D.O. No. 2021-
006
22
1.4.1. If compliant None
with D.O. No. 2021-
006, evaluate the
documents
submitted and
proceed to Step No.
2.1
1.4.2 If non- None 2 days Attorney IV

compliant under the Legal Assistance
D.O., draft a letter Division
reply informing the
foreign national
and/or sponsoring
company to
complete the
requirements and
submit to DLS for
signature
1.5 Approve the letter
reply and transmit
Director
to the Admin None 1 hour Legal Service
Assist for
releasing
1.6 Record and
release the letter
reply letter and/or
email said letter
reply to the Admin Assistant III
None 15 minutes Legal Service
foreign national/s
and/or head of the
Sponsoring
Company/Corpor
ation
2. Submit 2. Review and
compliance to the evaluate the
prescribed validity of the
requirements documents
submitted and
Attorney IV
draft a
None 7 days Legal Assistance
Memorandum to Division
the Secretary
together with
recommended
action
23
The recommendation
of LAD Attorney is
either;
a) Approval of the
request – draft an
endorsement
letter to DFA for
the signature of
Secretary
b) Denial of the
request – draft a
letter to the
foreign national/
sponsoring
company with
reasons for the
denial to be
signed by the
Secretary
2.1 Review the draft
Memorandum to
the Secretary
together with the Director
None 1 hour
recommendation Legal Service
and transmit it to
the Admin Assist
for releasing
2.2 Record and
release the
corresponding
Memorandum and
Admin Assistant III
recommendation None 15 minutes Legal Service
to the OSEC for
consideration
and/or signature
of the Secretary
2.3 Sign the
approval/denial of
travel ban
exemption
3. Receive the 3. Release the
approval/denial of approval/ denial of
travel ban travel ban Admin Assistant III
None 20 minutes
exemption exemption to the Legal Service
parties
concerned*
24
12 days,
45 minutes
25
5. Disposition of Appeals from an Order or Issuance of the Regional Director
(Central Office)
Resolution of an appeal taken from an order or issuance of the Regional Director in the
exercise of regulatory functions based on any legal ground and upon payment of the appeal
fee.
Office or Division: Legal Service (LS) – Appeals Division
Type of Transaction: G2C – Government to Citizen; G2B – Government to Business
Who may avail: Land Owners/ Developers/ Homeowners Associations
1. Verified Appeal Memorandum together with Client/ Regional Office concerned
supporting documents (3 copies) and proof
of service to adverse party, if applicable
2. Official Receipt for the payment of appeal Regional Office concerned
fee and appeal bond, if applicable
3. Summary of Proceedings and original Regional Office concerned
copies of notices, orders or resolutions
issued relative to the appealed case
1. Submit 1. Receive and
None 15 minutes Records Officer
Memorandum of record documents
Appeal to Records 1.1 Check
Section of the completeness of
Central Office transmitted
documents,
assign docket Admin Assistant III
None 1 day Legal Service
number, record
the same and
refer to the
Director of Legal
Service
1.2 Conduct initial
evaluation of the
Director
appeal and refer None 2 days Legal Service
to the Appeals
Division
1.3 Issue a Notice to
the appellant that
the Office of the
Secretary has
Legal Assistant II
received the None 10 days Appeals Division
Appeal and
require appellee,
(if any), to submit
Comments/Count
26
er Memorandum
to the Appeal
within ten (10)
days from receipt
of the Notice
1.4 Record the notice
in the DTS and
release the Notice
Legal Assistant II
to Records None 1 day Appeals Division
Section for
mailing to the
parties
1.5 Refer the entire
records of the
Legal Assistant II
Appeal to the None 1 day Appeals Division
Division Chief for
assignment
1.6 Assign the
appealed case to
Attorney IV for Division Chief
None 1 day
issuance of draft Appeals Division
decision, order or
resolution
1.7 Evaluate the entire
records and refer to
Attorney III for Attorney IV
None 2 days Appeals Division
conduct of
Complete Staff
Work (CSW)
1.8 Conduct evaluation
of the case. If the
issues are not
Attorney III/
clarified, conduct
Legal Research,
None 10 days Legal Assistant III
Appeals Division
Ocular Inspection
and/or Clarificatory
Conference
1.9 Recommend the
issuance of an
Order requiring
submission of
Attorney III
Position Papers None 1 day Appeals Division
with additional
documentary
evidence, if
necessary
1.10 Evaluate the
recommendation
Attorney IV
requiring None 1 day Appeals Division
submission of
Position Paper and
27
additional evidence
from the parties
1.11 Draft Resolution/
Decision (working
draft) and endorse Attorney IV
None 15 days
it to the DC for Appeals Division
review, comments
and revisions
1.12 Conduct case Division Chief
conference
None 2 days Appeals Division
1.13 Revise working
draft based on what
Attorney IV
was discussed None 3 days Appeals Division
during the case
conference
1.14 Review, revise,
affirm or modify the
Division Chief
working draft and None 3 days Appeals Division
prepare a finalized
draft
1.15 Review and refer
the finalized draft to
Director
the Office of the None 1 day
Legal Service
Secretary for
approval
1.16 Sign Decision,
Order or Resolution None 1 day Secretary
on Appeal
Resolution/ Resolution/Decisi Admin Assistant III
None 1 day
Decision on to the parties Legal Service
concerned*
47 days,
TOTAL: None
15 minutes
*Disposition of Appealed Cases Filed to the Office of the Secretary is covered under Office Order
No. 2020-002.
28
6. Disposition of Motion for Reconsideration/Appeal from the Decision of
the Secretary
Resolution of a timely motion for reconsideration from the Decision issued by the Office of
the Secretary pursuant to an appeal.
Office or Division: Legal Service (LS) – Appeals Division

1. Motion for Reconsideration or Appeal to the Client
Office of the President together with
1. File the motion for 1. Receive and
reconsideration record documents
with the Records 1.1 Receive and
Division in record documents
triplicate copies and refer to the Admin Assistant III
None 1 day
together with Appeals Division Legal Service
supporting Chief for
documents, if any appropriate action
1.2 Assign to Attorney
IV who originally
handled the
Division Chief
appeal for drafting None 1 hour Appeals Division
of action on the
Motion for
Reconsideration
1.3 Draft
Recommendation None 10 days Attorney IV
on the Motion for Appeals Division
Reconsideration
OR
Legal Assistant II
If an appeal to the None 4 days Appeals Division
Office of the President
(OP) is filed, the
original file and a set
of duplicate
photocopies thereof
shall be elevated to
OP (proceed to Step
1.6)
29
1.4 Review Draft
Order/Resolution Division Chief
on Motion for Appeals Division
Reconsideration None 5 days and
Director
Legal Service
1.5 Submit
Recommended
Order/Resolution Director
None 1 day
to the Office of Legal Service
the Secretary for
approval
1.6 Sign the Order
and endorse to
the Legal Service
for releasing
Order/Resolution Order/Resolution Admin Assistant III
None 1 days Legal Service
to the parties
concerned*
19 days
TOTAL for Motion for Reconsideration: None 1 hour,
15 minutes
8 days,
TOTAL for Appeal to the Office of the
None 1 hour,
President
15 minutes
30
7. Request for Site Inspection and Assessment/Evaluation of Projects
Requests for site inspections, for comments, assessment and evaluation of projects for
purposes of executive issuances.
Office or Division: Public Housing and Settlement Services (PHSS)

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government;
Government Offices/ Clients/ Bureaus/ Services and/or Regional
Who may avail:
Offices
1. Memorandum/ Letter requesting for site Client
inspection/ evaluation for possible site for
socialized housing
1. Send request letter 1. Receive and record Administrative
for site inspection the document for Assistant of the
referral to the Office Director/
of the Director Project
None 30 minutes Development
Officer I
Public Housing
and Settlement
Services
1.1 Review, instruct Director
and assign the Public Housing
None 30 minutes
document/s to the and Settlement
Action Officer Services
1.2 Record and forward
the document from Administrative
Assistant III
the Office of the
None 30 minutes Public Housing
Director to the and Settlement
assigned officer/ Services
Division Chief
1.3 Review/ evaluate Project
and refer the Development
documents with Officer V
None 4 hours Public Housing
instructions to the
and Settlement
action officer
Services
1.4 Prepare necessary Project
action documents Development
as instructed by the Officer I and
Division Chief for Project
signature of officials None 1 day Development
Officer II
Public Housing
and Settlement
Services
31
1.5 Review and sign Directors and
the documents None 1 day concerned
executives
1.6 Coordinate for Project
additional logistical Development
arrangement Officer I
None 1 day Public Housing
and Settlement
Services
1.7 Refer the document
back to the Division Chief
assigned officer to and Project
coordinate with Development
concerned None 20 minutes Officer II
bureaus/services Public Housing
and other and Settlement
government Services
agencies
1.8 Conduct complete Project
staff work and/or Development
revise draft based Officer III/ IV
None 2 days
on instructions Public Housing
and Settlement
Services
1.9 Conduct actual site Project
inspection/ Development
assessment Officer III/ IV
None 1 day Public Housing
and Settlement
Services
1.10 Draft initial Project
position/ Development
assessment for Officer IV
comments to the None 1 day (Division Chief)
Public Housing
Office of the
and Settlement
Director Services
1.11 Sign the draft Director
findings/comments Public Housing
None 1 hour
on the proposed and Settlement
housing site Services
2. Receive the 2. Record and Project
findings/ forward the Development
comments on the approved action Officer I/
proposed housing document/s to the Administrative
sites requesting office None 20 minutes Assistant (of the
Director)
Public Housing
and Settlement
Services
TOTAL: None 7 days,
32
6 hours,
10 minutes
33
8. Request for Library Services on Repository Materials and Resources
External clients may access repository materials and other related services from the ELUPDB
Repository to include checking out, borrowing and photocopying of materials such as
PPFPs/CLUPs/Zos, e-books, e-journals, audiovisual materials (i.e., CDs, video tapes,
diskettes) and other e-resources which need an equipment/software to be accessed.
Periodicals like newspapers and magazines, and general references like encyclopedia,
handbooks, guide books and other references (except for presentation maps) stored in the
open-shelves may be used for room-use even without filling out the request form.

Office or Division:
Bureau (ELUPDB) – Monitoring and Evaluation Division (MED)
Who may avail: All
Borrower’s card issuance Applicant
1. one (1) valid ID for external clients

2. one (1) 1x1 picture
Accessing materials Environmental, Land Use and Urban
Planning and Development Bureau
1. one (1) valid ID (ELUPDB) – Monitoring and Evaluation
2. one (1) Borrower’s Card Division (MED)
3. one (1) ELUPDB request form
4. one (1) feedback form
5. two (2) Photoduplication Permit (for
photocopying
If without borrower’s card:
1. Proceed to 1. Assist client to log Administrative
reference desk and in the ELUPDB Assistant
log in to the Repository log Environmental,
ELUPDB book None 2 minutes Land Use and
Urban Planning
Repository log book
and Development
Bureau
2. Present valid ID to 2. Verify presented Housing and
the responsible valid ID Homesite
officer Regulation
2.2 Hand in the None 2 minutes Officer I/ II
Monitoring and
registration form
Evaluation
Division
34
3. Fill-out registration 3. Assist the client in Housing and
form and the filling out the forms Homesite
attached borrower’s 3.1 Log transaction at Regulation
history card the database for None 5 minutes Officer I/ II
Monitoring and
backup
Evaluation
Division
4. Receive the 4. Sign and issue the Housing and
borrower’s card borrower’s card to Homesite
the client Regulation
None 1 minute Officer I/ II
Monitoring and
Evaluation
Division
If with borrower’s card:
1. Proceed to 1. Assist client to log Administrative
reference desk and in the ELUPDB Assistant
log in to the Repository log Environmental,
ELUPDB book None 2 minutes Land Use and
Urban Planning
Repository log book
and Development
Bureau
2. Fill-out the request 2. Receive the
form request form
2.1 Assess the query/

request and
confirm the
availability of the
file
2.2 Retrieve the

needed files from Housing and
the repository Homesite
Regulation
2.3 Verify the None 20 minutes Officer I/ II
correctness and Monitoring and
completeness of Evaluation
the materials and Division
its components
2.4 For unavailable

files, redirect and
refer client to other
relevant offices
which may have
the
material/resource
that they need
35
3. Hand-in valid ID 3. Log the transaction Housing and
and borrower’s card at the database for Homesite
backup Regulation
None 2 minutes Officer I/ II
Monitoring and
Evaluation
Division
4. Receive the 4. Clip their ID
material/resource together with the
duly accomplished Housing and
request form Homesite
Regulation
4.1 Assist the client for None 5 minutes Officer I/ II
equipment use and Monitoring and
access of non-print Evaluation
materials and Division
photocopying for
printed materials
5. Complete access of 5. Receive Housing and
materials and accomplished Homesite
accomplish feedback form Regulation
feedback form None 2 minutes Officer I/ II
Monitoring and
Evaluation
Division
TOTAL: None 41 minutes
36
CENTRAL OFFICE
Internal Services
37
learning and development activities, among other technical services offered to internal
clients.
Office or Division: All Bureaus, Services and Offices

Type of Transaction: G2G – Government to Government
Who may avail: All DHSUD Staff
1. Request letter or prescribed request form Requesting party or concerned office
1. Submit request 1. Receive and
letter record request None 5 minutes Receiving Officer
letter
1.1 Disinfect the
documents if None 35 minutes Receiving Officer
printed
1.2 Route the
request letter to None 5 minutes Receiving Officer
the Director/OIC
1.3 Review
document and
forward request None 1 hour Director/OIC
to the concerned
Division Chief
1.4 Route to the
Administrative
concerned None 5 minutes Assistant
Division Chief
1.5 Receive and
assess the
request; None 1 hour Division Chief
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
approve the None 1 hour Director/OIC
recommendation
38
1.8 Inform the client
on the course of
action regarding
the request
2 days,
55 minutes
39
letter
1.1 Disinfect the
printed
1.2 Route the
the Director/OIC
1.3 Review
document and
to the concerned
Division Chief
1.4 Route to the
Administrative
Division Chief
1.5 Receive and
assess the
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
recommendation
on the course of
action regarding
the request
6 days,
55 minutes
40
Type of G2G – Government to Government
Transaction:
1. Request letter or prescribed request Requesting party or concerned office
form
letter
1.1 Disinfect the
printed
1.2 Route the
the Director/OIC
1.3 Review
document and
to the concerned
Division Chief
1.4 Route to the
Administrative
Division Chief
1.5 Receive and
assess the
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
recommendation
on the course of
action regarding
the request
19 days,
55 minutes
41
2. Review of Contract and Other Legal Instruments/Issuance of Legal
Certification
Review of contracts and other legal instruments relative to the operations and mandate of the
Department; Legal Certification is issued to contracts and other legal instruments to which
the Department Secretary will be a signatory.

1. Memorandum signed by the Head of the Head of the Requesting Unit
Requesting Unit, concurred and/or
approved by the Supervising Assistant
Secretary and Undersecretary;
2. Clear copy of the proposed contract and Head of the Requesting Unit
other legal instruments; and
3. Duly signed documents (certification of Head of the Requesting Unit
availability of funds, Sanggunian
Resolutions)
1. Transmit the 1. Receive and
memorandum and record in the Admin Assistant
its attachments logbook the memo None 15 minutes III
and its Legal Service
attachments
1.1 Sanitize the
memo and
Admin Assistant
attachments
None 30 minutes III
inside the Ultra- Legal Service
Violet (UV) Ray
box
1.2 Forward said
documents to the
Director of the Admin Assistant
Legal Service None 5 minutes III
(DLS) for Legal Service
assignment to
action officer
1.3 Assign the
memorandum
and its Director
None 5 minutes
attachments to Legal Service
the LAD for
contract review
42
and issuance of
legal certification
1.4 Review the Attorney IV
contract None 7 days Legal Assistance
Division
1.4.1 Request, if
necessary for
clarification, 2 days
additional Attorney IV
information *back to step 1
None Legal Assistance
and/or relevant when not Division
documents complied with;
from the reset timeline
Requesting
Unit
1.5 Approve or
disapprove the
recommendations
of LAD; in case of
1 day Director
disapproval, None
Legal Service
return the
documents with
further
instructions
1.6 Return the
original and other
documents to the
Admin Assistant
Requesting Unit, 1 day
None III
and gives the Legal Service
latter its findings
and
recommendations
2. Revise contract 2. Receive and
based on the record the revised
findings and contract and its Admin Assistant
recommendations attachments, and 15 minutes
None III
of the Legal forward all Legal Service
Service. documents to the
LS-LAD
2.1 Draft the Legal
Certification after
Attorney IV
examining the
revised contract Division
and supporting
documents
2.2 Review the Division Chief
revised contract None 1 day Legal Assistance
Division
43
2.3 Approve and sign
Director
the Legal None 1 day Legal Service
Certification
2.4 Record and
release the Legal
Admin Assistant
Certification and 15 minutes
None III
revised final Legal Service
contract to the
Requesting Unit
TOTAL: None 16 days,
1 hour,
25 minutes
44
3. Drafting of Contract
Crafting of legal contract upon the request of any concerned Bureau, Service or Executive
Offices of the Department which provide pertinent information and documents.

1. Memorandum signed by the Head of the Head of the Requesting Unit
Requesting Unit, concurred and/or
approved by the Supervising Assistant
Secretary and Undersecretary, which
contains:
▪ Important details and relevant

information to be incorporated to the
requested contract, including but not
limited to personal circumstances of
the parties and their representatives,
terms and conditions, and other
pertinent details
2. Supporting documents Head of the Requesting Unit
1. Transmit the 1. Receive and
memorandum and record in the
Admin Assistant III
its attachments logbook the None 15 minutes Legal Service
memo and its
attachments
1.1 Sanitize the
memo and
attachments Admin Assistant III
None 30 minutes Legal Service
inside the Ultra-
Violet (UV) Ray
box
1.2 Forward said
documents to
the Director of
Admin Assistant III
the Legal None 30 minutes Legal Service
Service for
assignment to
action officer
1.3 Assign the
memorandum Director
None 30 minutes
and its Legal Service
attachments to
45
the action
officer
1.4 Conduct
research on the
subject matter
of the contract,
Attorney III
and engage in
clarification and Division
coordination
process with
the Requesting
Party
1.5 Draft the
contract in
accordance
Attorney III
with the inputs
and documents Division
submitted by
the Requesting
Unit
2. Review the 2. Incorporate
Attorney III
working draft of corrections to
the contract and the working Division
submit list of draft, if any.
corrections, if any, 2.1 Review the Division Chief
to the LS revised contract None 1 day Legal Assistance
Division
3. Request for 3. Approve the
issuance of legal revised contract
Director
certification and sign the None 1 day Legal Service
Legal
Certification
3.1 Record and
release the
Legal
Certification Admin Assistant III
None 15 minutes
and the revised Legal Service
contract to the
Requesting
Unit
TOTAL: None 18 days,
2 hours
46
4. Request for IT Support (Simple)
Technical assistance to website content posting, systems and applications basic support,
hardware or network basic support, desktop and laptop set-up and venue set-up.
Knowledge Management and Information Systems Service

Office or Division:
(KMISS) – Systems and Software Division (SSD)
1. Content in pdf or excel file (1 electronic copy) Requesting Unit
Must observe the following rules:

▪ Period of posting should be specified in the
email
▪ If the submitted file is in excel format, all
boxes/cells should be filled up; delete
unfilled/blank boxes or cells
▪ If the content is in a scanned PDF file,
make sure all pages are complete and
properly scanned, legible, readable and
without any unnecessary markings
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Client send request to; 1. Acknowledge Information
e-mail Officer II
▪ kmd.kmiss@dhsud.gov.ph None 10 minutes Knowledge
for website content posting Management
Division
1.1 Review file Information
Officer II
None 15 minutes Knowledge
Management
Division
1.2 Upload file Information
on CPanel or System
Media page None 1 hour Analyst II
Systems and
Software Division
1.3 Configure Information
appropriate System
settings None 1 day Analyst II
and/or Systems and
Software Division
plugins
1.4 Publish on Information
the website System
None 15 minutes Analyst II
Systems and
Software Division
47
1.5 Send
screenshot Information
System
to recipient
as proof of Systems and
uploaded Software Division
content
1.6 Send
screenshot Information
System
to recipient
as proof of Systems and
uploaded Software Division
content
1.7 Feedback Information
form System
forwarded to None 10 minutes Analyst II
client Systems and
Software Division
1 day,
TOTAL: None
2 hours
48
Office or Division:
(KMISS)
1. Accomplished Service Request Form (1 Knowledge Management and Information
electronic copy) Systems Service (KMISS)
CLIENT STEPS
1. Accomplish Service 1. Receive SRF Information
Request Form (SRF) online Officer I
▪ https://tinyurl.com/Technic Management
Division
alSupportForm for
1.1 Review Information
software and hardware
issue System
basic support Analyst I
Systems and
*Note: Systems and Software Software
Division for software support None 30 minutes Division/
concerns and Information Information
Technology and Infrastructure Technology and
Division for hardware support Infrastructure
concerns Division
1.2 Troubleshoot Information
System
Analyst I
Systems and
Software
None 1 hour
Division/
Information
Technology and
Infrastructure
Division
1.3 Perform Information
proper action System
Analyst I
Systems and
Software
None 2 days Division/
Information
Technology and
Infrastructure
Division
2 days,
TOTAL: None 1 hour,
45 minutes
49
Office or Division:
(KMISS) - Systems and Software Division (SSD)
CLIENT STEPS
Division
alSupportForm for venue
1.1 Check Information
setup
location Technology
Systems and
Software Division
1.2 Set-up Information
Technology
None 1 hour Officer I
Systems and
Software Division
1.3 Conduct test Information
Technology
Systems and
Software Division
2 days,
TOTAL: None 1 hour,
45 minutes
50
5. Request for IT Support (Complex)
Technical support/troubleshooting request from DHSUD employees for ICT hardware/

equipment and/or network and information systems/applications related project
requirements.

Office or Division:
(KMISS)
CLIENT STEPS
Division
alSupportForm for
1.1 Review Information
software and hardware
issue System
basic support Analyst I
Systems and
*Note: Systems and Software Software
Division for software support None 30 minutes Division/
concerns and Information Information
Technology and Infrastructure Technology and
Division for hardware support Infrastructure
concerns Division
1.2 Troubleshoot Information
System
Analyst I
Systems and
Software
None 1 hour Division/
Information
Technology and
Infrastructure
Division
1.3 Perform Information
proper action System
Analyst I
Systems and
Software
None 6 days Division/
Information
Technology and
Infrastructure
Division
51
6 days,
TOTAL: None 1 hour,
45 minutes
52
6. Processing of Claims
Processing of Obligation Request and Status (ORS) and Disbursement Voucher (DV) and
preparation, processing and issuance of checks/LDDAP-ADA and corresponding advices.
This process is used to pay an obligation to DHSUD employees, individuals, agencies or
creditors for goods purchased and services rendered.
Office or Division: All Divisions and Offices

Classification: Complex; Highly Technical
Type of
G2G – Government to Government
Transaction:
General Requirements
1. Disbursement Voucher DV, if applicable (3 Requesting Party
Original Copies)
2. Obligation Request and Status (ORS) (3 Requesting Party
Original Copies)
Travelling Expenses
A. Local Travel
1. Approved Travel Order (1 Original) Concerned Employee
2. Itinerary of Travel (1 Original) Concerned Employee
3. Travel Order (1 Photocopy) Concerned Employee
4. Special Order, if applicable (1 Photocopy) Concerned Employee/Human Resource
Development Division
Additional Requirements for Reimbursement:
1. Certificate of Travel Completed (1 Original) Concerned Employee
2. Certificate of Appearance (1 Original) Concerned Employee/Head of Office-Place
of Destination
3. Paper/Electronic Plane Ticket, if applicable (1 Concerned Employee/Airline Company
Original)
4. Boat or Bus Tickets, if applicable (1 Original) Concerned Employee/Ticketing Office
5. Taxi or Transport Receipts (1 Original) Concerned Employee/Taxi Driver
6. Boarding Pass (1 Original) Concerned Employee/Airline Company
7. Terminal Fee Tickets/Stubs (1 Original) Concerned Employee/Airline Company
8. “Annex A” Certification of Expenses not Concerned Employee
Requiring Receipts, if applicable (1 Original)
9. Trip Ticket, if applicable (1 certified true copy) General Services Division (GSD)
B. Foreign Travel
1. Approved Travel Authority (1 Original) Office of the Secretary (for DHSUD
Undersecretaries down to Employees)/
Office of the President (for the Secretary)
2. Approved Itinerary of Travel (1 original) Concerned Employee
3. Letter of Invitation of Host/Sponsoring country Host Country
(1 original)
4. Flight Itinerary (1 original) Airline Company/Ticketing Office/Travel
Agency
53
5. Authority from the Office of the President to Office of the President
claim representation expenses, if applicable (1
original)
6. Certificate of Appearance/ Concerned Employee
Attendance/Participation (original)
7. Certificate of Travel Completed (original) Concerned Employee
8. Plane Ticket, if applicable (1 original) Concerned Employee/Airline Company
9. Boarding Pass, if applicable (1 original) Concerned Employee/Airline Company
10. Daily Subsistence Allowance (DSA) Rate (1 International Civil Service Commission
photocopy) (ICSC) of United Nations
11. Narrative Report on Participation (1 original) Concerned Employee
Catering and Accommodation Expenses
A. Training/Seminar/Workshop
1. Approved Purchase Request (1 Original) Requesting Party/Concerned
Office/Administrative Service
2. Notice of Award (1 Original) Procurement Division
3. Approved Notarized Contract (1 Original) Procurement Division
4. Notice to Proceed (1 Original) Procurement Division
5. Bids and Awards Committee Resolution (1 Procurement Division (c/o BAC Secretariat)
Original)
6. Signed Notice of Meeting/Special Order (1 End-user
original)
7. Three (3) Quotations (for transactions above End-user/Service Providers/Procurement
P50,000.00 supplier must be PHILGEPS Division
registered with posting) (1 original)
8. Abstract of Quotations (1 original) Requesting Party/Concerned Office
9. Attendance Sheet with End-user
Heading/Event/Date/Venue certified by the
Requesting Party (1 Original)
10. Certificate of Acceptance signed by the End-user
11. Billing Statement/Sales Invoice/Statement of Service Provider
Account/Official Receipt (1 original)
12. Approved Project Procurement Management End-user
Plan (PPMP) (1 Photocopy)
13. Catering Agreement (for transactions above Procurement Division
P50,000.00 must be notarized) (1 original)
14. Copy of PHILGEPS Document Request List Procurement Division
(DRL)/Posting Reference Number/Award
Notice Abstract (1 computer generated)
B. Catering Services for Meeting
1. Approved Notice of Meeting (1 Original) End-user
2. Purchase Request (1 Original) End-user
3. Service Agreement (1 Original) Service Provider
4. At least three (3) Quotations (certified by the End-user/Service Providers/Procurement
Requesting Party/Procurement Division) (1 Division
Original)
54
5. Abstract of Quotation Approved by Director’s End-user/Procurement Division
Level/Head of the Procurement Division (1
Original)
6. Certificate of Acceptance signed by the End-user
7. Sales or Charge Invoice/Statement of Service Providers
Accounts (1 Original)
8. Attendance Sheet certified by the Requesting End-user
Party (1 Original)
9. Approved Project Procurement Management End-user
Plan (PPMP) (1 Photocopy)
C. Registration Fee
1. Letter Invitation (1 original, or printed copy of Service Provider/End-user
email)
2. Special Order (1 photocopy) Secretary or Undersecretary/DHSUD
Central Office/End-user
Mandatory Expenses
A. Water and Electricity
1. Billing Statement/Statement of Account (1 Electricity and Water Service Provider
Original) (Meralco and Manila Water/Maynilad)
Communication/Telephone Expenses
1. Billing Statement/Statement of Account (1 Telecommunication Service Providers (e.g.
Original) PLDT/Smart/Globe)
2. Certification that phone calls are Official in General Services Division (GSD)
Nature (1 Original)
3. Contract if first payment (1 original copy) Service Provider or Requesting Party (c/o
BAC)
4. Annual Procurement Plan (APP) if first Procurement Division (c/o BAC)
payment (1 original copy)
B. Gasoline
1. Billing Statement /Statement of Account (1 Gasoline Service Center
Original)
2. Vehicle Trip Ticket (1 Original) General Services Division (GSD)
3. Charge Invoice (1 Original) Gasoline Service Center
4. Daily Trip Record (1 Original) General Services Division (GSD)
5. Requisition & Issue Slip (1 original) General Services Division (GSD)
6. BAC Resolution, if first payment (1 certified Procurement Division (c/o BAC Secretariat)
true copy)
7. Contract, if first payment (1 original copy)
C. Janitorial Services
1. Duly signed and notarized Contract with General Services Division (GSD)
Certificate of Availability of Funds, if first
payment (1 certified true copy)
2. Billing Statement/Statement of Account (1 Janitorial Service Provider
original)
3. Duly approved Daily Time Record (1 original) Janitorial Service Provider
4. Certification of Service Rendered (1 original) General Services Division (GSD)
55
5. Duly approved Attendance Sheet with total Janitorial Service Provider
number of hours/days worked by individual
janitors (1 original)
6. Letter Request for additional Janitorial Requesting Party
Personnel, if applicable (1 original)
true copy)
8. Notice to Proceed, if first payment (1 original) General Services Division (GSD)
9. Notice of Award, if first payment (1 original) General Services Division (GSD)
10. Approved PPMP, if first payment (1 photocopy) End-user/Procurement Division
11. Purchase Request, if first payment (1 original) End-user
12. Payroll Register (1 certified copy) Janitorial Service Provider
D. Security Services
1. Duly signed and notarized Contract with General Services Division (GSD)
Certificate of Availability of Funds, if first
payment (1 certified true copy)
2. Billing Statement/Statement of Account (1 Security Service Provider
original)
3. Duly approved Daily Time Record (1 original) Security Service Provider
4. Certification of Service Rendered (1 original) General Services Division (GSD)
5. Duly approved Attendance Sheet with total Security Service Provider
number of hours/days worked by individual
security guards (1 original)
true copy)
7. Terms of Reference (1 Photocopy) Procurement Division (c/o BAC Secretariat)
10. Approved PPMP, if first payment (1 photocopy) End-user/Procurement Division
11. Purchase Request, if first payment (1 original) End-user
12. Payroll Register (1 certified copy) Security Agency
Salaries of Individuals Hired under Contract of Service (COS)
1. Contract duly signed, notarized with certificate Concerned Employee/Requesting Party
of availability of funds (1 original copy and 2
certified true copies for first claim)
2. Accomplishment Report approved by Concerned Employee
Requesting Party (1 original copy)
3. Approved Daily Time Record and duly verified Concerned Employee
by Personnel Division (1 original copy)
Consultancy Services
1. Approved Purchase Request (1 original) Concerned Employee/Requesting Party
2. Three (3) Quotations (1 original) Procurement Division
3. Abstract of Quotation duly Approved by the Procurement Division
Head of the Procurement Division (1 Original)
4. Request for Quotation, if first payment (1 Procurement Division
certified true copy)
56
true copy)
6. PhilGEPS Posting Reference Number & Award End User/Procurement Division
Notice Abstract (for transactions amounting to
more than P50,000.00), if first payment (1
original)
8. Signed and notarized contract with Certificate General Services Division (GSD)
of Availability of Funds (1 certified copy)
10. Terms of Reference, if first payment (1 original) Requesting Party/Consultant
11. Approved Expected Outputs/deliverables, if Consultant and Requesting Party
first payment (1 original)
12. Copy of Approved Manning Schedule, if first Consultant
payment (1 original)
13. Copy of Curriculum Vitae of the Consultants & Consultant
staff, if first payment (1 original)
14. Approved Project Procurement Management Requesting Party
Plan (PPMP)/Supplemental Project
Procurement Management Plan (SPPMP), if
first payment (1 photocopy)
15. Approved Consultancy Progress/Final Reports Consultant /Concerned Office
(1 original)
16. Progress/Final Billing (1 original) Consultant
17. Letter Intent/Proposal, if first payment (1 Service Provider
original)
18. Letter request for payment (1 original) Consultant
Cash Advances (Except for Travels)
1. Special Order for Special Disbursing Records Division/Designated Special
Officer/Petty Cash Custodian (1 photocopy) Disbursing Officer (SDO)
2. Certification from the Accountant that previous Accounting Division
cash advances have been liquidated (1
original)
3. Fidelity Bond (1 photocopy) Designated Special Disbursement Officer
(SDO)
Replenishment of Cash Advances
1. Special Order, if first payment (1 photocopy) Records Division
2. Official Receipts/Sales Invoices (1 original) Supplier
3. Replenishment Report (1 original) Concerned Special Disbursing Officer
(SDO)
4. Approved Purchase Request (1 original) Requesting Party/Concerned Office
5. Certificate of Emergency Purchase (1 original) Requesting Party/Concerned Office
6. Certificate of Inspection and Acceptance (1 General Services Division (GSD)
original)
7. Report of Waste Materials, in case of repair (1 General Services Division (GSD)
original)
8. Approved trip ticket for gasoline expenses (1 General Services Division (GSD)
original)
57
9. Three (3) Quotations from suppliers (original) Suppliers
10.Abstract of Quotations (1 original) Requesting Party/Concerned Office
Vehicle Repair and Maintenance and Printing
A. Repair and Maintenance of Motor Vehicles/Equipment
1. Duly signed Purchase Order (1 original) General Services Division (GSD)
2. Pre-repair Evaluation/Inspection Report (1 General Services Division (GSD)
original)
3. Approved Job Order Request (1 original) Requesting Party/Administrative Service
4. BAC Resolution (1 certified true copy) Procurement Division (c/o BAC Secretariat)
5. Warranty Certificate (1 original) Service Provider
6. Inspection & Acceptance Report (1 original) General Services Division (GSD)
7. Three (3) Quotations from Suppliers (1 Service Providers
original)
8. Abstract of Quotation duly Approved by Procurement Division
Director’s Level/Head of the Procurement
Service (1 Original)
9. Certificate of Acceptance (1 original) Concerned Requesting Party/Office
10. Approved Project Procurement Management Procurement Division
Plan (PPMP) (1 photocopy)
B. Printing
1. Purchase Request (1 original) Requesting Party
2. BAC Resolution (1 certified true copy) Procurement Division (c/o BAC)
3. Three (3) Quotations from suppliers (original) Suppliers
4. Notice of Award (1 original) General Services Division (GSD)
5. Notice to Proceed (1 original) General Services Division (GSD)
6. Request for Quotation (1 original) Procurement Division
7. Abstract of Quotation duly Approved by Procurement Division
Director’s Level/Head of the Procurement
Service (1 Original)
8. Certificate of Earmarking of Funds (1 original) Budget Division
9. Project Procurement Management Plan Procurement Division
(PPMP) (1 photocopy)
10. PhilGEPS Posting Reference Number & Award Procurement Division
Notice Abstract (for transactions amounting to
more than P50,000.00) (1 computer
generated)
Government Share for Mandatory Deductions
1. Payroll/List of Personnel with Corresponding Human Resource Development Division
amount of Government Share on GSIS, Pag-
IBIG, and PhilHealth (1 original)
Salaries and Wages (Regular Employees)
A. First Salary
1. Duly approved Appointment (1 certified true Concerned Employee/Human Resource
copy) Development Division
2. Oath of Office (1 certified true copy) Concerned Employee/Human Resource
58
3. Certificate of Assumption (1 certified true copy) Concerned Employee/Human Resource
4. Statement of Assets, Liabilities and Net Worth Concerned Employee/Human Resource
(1 certified true copy) Development Division
5. Approved Daily Time Record and duly verified Concerned Employee/Human Resource
by Human Resource Development (1 original) Development Division
6. BIR Certificate of Registration (Form 1902) (1 Concerned Employee
Additional Requirements (for transferees from one government office to another):
1. Office Clearance (1 certified true copy) Concerned Employee
2. Certificate of Available Leave Credits (1 Human Resource Development Division
original)
3. Service Record (1 original) Human Resource Development Division
4. Certification of Last Salary Received (1 original Concerned Employee/From the Accounting
copy) Division/Unit of previous employer
5. BIR Form 2316 (Certificate of Compensation Concerned Employee/From the Accounting
Payment/Tax Withheld), if applicable (1 Division/Unit of previous employer
6. Certificate of Available Leave Credits (1 Concerned Employee/From the Accounting
original copy) Division/Unit of previous employer
B. Salary (if deleted from the payroll)
1. Approved Daily Time Record (1 original) Human Resource Development Division
2. Copy of Payroll (1 certified true copy) Human Resource Development Division
Allowances and Other Similar Expenses
A. Special Counsel Allowance
1. Office Order/Designation/Letter of the OSG Concerned Employee
deputizing the claimant to appear in court as
special counsel (1 photocopy)
2. Certificate of Appearance issued by the Office Office of the Clerk of Court
of the Clerk of Court (1 original)
3. Certification that the cases to be attended by Legal Service
the lawyer personnel are directly related to the
nature/function of the particular office
represented (1 original)
4. Certification issued by the concerned lawyer Legal Service/Accounting Division
and Agency Accountant that the amount being
claimed is still within the limitation (1 original)
5. Certification that the case is not pursuant to Legal Service
Motion for Extension of postponement of
hearing (1 original)
B. Loyalty Award Bonus
1. Certification of years in service (1 original) Human Resource Development Division
2. Service Record (1 original) Human Resource Development Division
C. Step Increment/Salary Adjustment
1. Notice of Step Increment (NOSI)/Notice of Human Resource Development Division
Salary Adjustment (NOSA) (1 certified true
copy)
59
2. Approved Appointment in case of promotion Malacañang Office/Human Resource
(1 certified true copy) Development Division
3. Certificate of Assumption of Duties in case of Human Resource Development Division
promotion (1 certified true copy)
D. Monetization
1. Special Allotment Release Order (SARO) (1 Department of Budget and Management
certified true copy) (DBM)
2. Notice of Cash Allocation (NCA) (1 certified Department of Budget and Management

true copy) (DBM)
3. Matrix of Computation, if applicable (1 Human Resource Development Division

original)
4. Application for Leave with Certification of Concerned Employee/Human Resource
Available Leave Credits (1 certified true copy) Development Division
5. Updated Leave Card (1 certified true copy) Human Resource Development Division
6. Notice of Step Increment (NOSI), if applicable Human Resource Development Division

(1 certified true copy)
7. Service Record (1 certified true copy) Human Resource Development Division
8. Approved leave application (10 days) with Human Resource Development Division
leave credit balance certified by the Human
Resource Office (1 original)
9. Request for leave covering more than 10 days Concerned Personnel
duly approved by the head of Agency (if more
than 10 days) (1 original)
10. Clinical abstract/medical procedures to be Concerned Personnel/Hospital Original
undertaken in case of health, medical and
hospital needs for monetization of 50% or
more (1 original)
11. Barangay Certification in case of need for Concerned Employee/Concerned Barangay
financial assistance brought about by Original
calamities, typhoons, fire, etc. (1 original)
E. Terminal Leave
1. Special Allotment Release Order (SARO) (1 Department of Budget and Management
certified true copy) (DBM)
2. Notice of Cash Allocation (NCA) (1 certified Department of Budget and Management
true copy) (DBM)
3. Clearance from money, property and legal Concerned Personnel/All concerned offices
accountability from the office of current
assignment (1 original)
4. Certified photocopy of employees leave card Human Resource Development Division
as at last date of service duly audited by
Human Resource Development Division and
Commission on Audit (1 photocopy)
60
5. Certificate of leave credits issued by (1 Human Resource Development Division
original)
6. Approved leave application (1 original) Human Resource Development Division
7. Complete service record (1 original) Human Resource Development Division
8. Statement of Assets, Liabilities and Net Worth Concerned Employee
(SALN) (1 original)
9. Certified photocopy of appointment/Notice of Human Resource Development Division
Salary Adjustment (NOSA) showing the
highest salary received if the salary under the
last appointment is not the highest (1 original)
10. Certificate of Available Leave Credits (1 Human Resource Development Division
original)
11. Applicant's authorization (in affidavit form) to Concerned Employee
deduct all financial obligations with the agency
(1 original)
12. Affidavit of applicant that is no pending Legal Service
criminal investigation or prosecution against
him/her (1 original)
13. In case of resignation, employee's letter Concerned Personnel
resignation duly accepted by the Head of
Agency (1 original)
Additional requirements, if applicable:
1. Death certificate authenticated by PSA (1 Philippine Statistics Authority (PSA)
original)
2. Marriage contract authenticated by PSA (1 Philippine Statistics Authority (PSA)
original)
3. Birth Certificate of all surviving legal heirs Philippine Statistics Authority (PSA)
authenticated by PSA (1 original)
4. Designation of next of kin (1 original) Authorized Claimant
5. Waiver of rights of children 18 years old and Authorized Claimant
above (1 original)
Inter-Agency Fund Transfer
1. Approved Work and Financial Plan (1 certified Implementing Agency
true copy)
2. Signed and notarized MOA/Trust Agreement Implementing Agency
with Certificate of Availability of Funds (1
original copy)
3. Certification from the Accountant that funds Accounting Division
previously transferred has been liquidated (1
original)
4. Approved Project Expenditures or Estimated Implementing Agency
Expenses indicating the project objective and
expected output (1 original)
Procurement through Public Bidding (Infrastructure, Goods/Services, Consulting
Services)
A. Basic Requirements for all types of procurement through public bidding:
1. Approved Purchased Request (1 original) End-user Unit
2. Approved PPMP (1 photocopy) End-User Unit
61
3. Approved APP and any amendment thereto (1 Procurement Division (c/c BAC Secretariat)
photocopy)
4. Certificate of Earmarking of Funds (1 original) Budget Division
5. BAC Resolution recommending Mode of Procurement Division (c/c BAC Secretariat)
Procurement, as applicable (1 certified
photocopy)
6. Approved Contract supported by the following Procurement Division (c/c BAC Secretariat)
documents: (1 original)
7. Minutes of Pre-procurement Conference (1 Procurement Division (c/c BAC Secretariat)
original)
8. Approved Invitation to Bid/Request for Procurement Division (c/c BAC Secretariat)
Expression of Interest (1 certified true copy)
9. Copy of Advertisement of Invitation to Procurement Division
Bid/Request for Expression of Interest
(PhilGEPS Posting) (1 certified true copy)
10. Bidding Documents which include a complete Procurement Division (c/c BAC Secretariat)
set of approved plans/drawings and technical
specifications for infrastructure projects,
complete technical description for goods and
Terms of Reference (TOR) for consulting
services (1 certified true copy)
11. Minutes of Pre-bid Conference (1 certified true Procurement Division (c/c BAC Secretariat)
copy)
12. Supplemental/Bid Bulletins, if any (1 certified Procurement Division (c/c BAC Secretariat)
true copy)
13. Bidder’s Technical and Financial Proposals (1 Procurement Division (c/c BAC Secretariat)
14. Minutes of Bid Opening (1 certified true copy) Procurement Division (c/c BAC Secretariat)
15. Abstract of Bids (1 certified true copy) Procurement Division (c/c BAC Secretariat)
16. Notice of Single/Lowest Calculated Bid (1 Procurement Division (c/c BAC Secretariat)
17. Post-qualification Evaluation Report of the Procurement Division (c/c BAC Secretariat)
BAC-TWG (1 certified true copy)
18. Notice of Post-Qualification (1 certified true Procurement Division (c/c BAC Secretariat)
copy)
19. BAC Resolution declaring Single/Lowest Procurement Division (c/c BAC Secretariat)
Calculated Bid and Recommending Award of
Contract approved by the HOPE (1 certified
true copy)
20. Notice of Award (1 original copy for first Procurement Division (c/c BAC Secretariat)
payment)
21. Performance Security (1 original copy) Procurement Division (c/c BAC Secretariat)
22. Notice to Proceed (1 original copy for first Procurement Division (c/c BAC Secretariat)
payment)
23. Copy of the Approved PERT/CPM Network Procurement Division (c/c BAC Secretariat)
Diagram and computations of contract time
(for infrastructure projects) (1 certified true
copy)
62
24. Detailed Breakdown of the Contract Cost (1 Procurement Division (c/c BAC Secretariat)
25. Ranking of Short-Listed Bidders for Procurement Division (c/c BAC Secretariat)
Consulting Services (1 certified true copy)
26. Print out copy of posting of Notice of Award, Procurement Division (c/c BAC Secretariat)
Notice to Proceed and Contract in the
PhilGEPS (1 certified true copy)
27. Evidence of Invitation of Three (3) Observers Procurement Division (c/c BAC Secretariat)
in all stages of procurement process (1
28. Copy of Memo to COA re Submission of Copy Procurement Division (c/c BAC Secretariat)
of Perfected Contract/PO with stamped
received by COA (1 certified true copy)
29. Original Copy of Delivery Receipt Sales Supplier/Contractor/Service
Invoice/Billing Invoice/Official Receipt (1 Provider/Consultant
original copy)
30. Inspection and Acceptance Report, as General Services Division (GSD)
applicable (1 original copy)
31. Certificate of Acceptance (1 original copy) End-user Unit
**For the additional documentary requirements per transaction type, please refer to
Sections 9.1.1 to 9.1.3 of the COA Circular No. 2012-01
Procurement through Alternative Modes
A. Basic Requirements Common to All Purchases under AMP
1. Approved Purchased Request (1 original End-user Unit
copy)
2. Approved S/PPMP (1 certified true copy) End-user Unit
3. Approved APP and any amendment thereto (1 Procurement Division (c/c BAC Secretariat)
4. Certificate of Earmarking of Funds (1 original Budget Division
copy)
5. BAC Resolution recommending Mode of Procurement Division (c/c BAC Secretariat)
Procurement, as applicable (1 certified true
copy)
6. Proof of posting of Invitation or Request for Procurement Division (c/c BAC Secretariat)
Quotation/Request for Proposal in the
PhilGEPS Website and at any conspicuous
place (if available) for a period of three (3)
calendar days [in case of Shopping under
Section 52.1 (b), Negotiated Procurement
under Section 53.1 (two failed biddings) and
53.9 Small Value Procurement (SVP) with an
ABC above PhP50,000.00] (1 certified true
copy)
7. Abstract of Quotation (1 original) Procurement Division (c/c BAC Secretariat)
8. Duly approved Purchased Order/Letter Procurement Division (c/c BAC Secretariat)
Order/Contract (1 original)
9. Performance Security (for contracts under NP Supplier/Contractor/Service
Emergency Cases specifically Infrastructure Provider/Consultant
63
Projects, NP-Take-over Contracts,
Adjacent/Contiguous, NPSVP Infrastructure
Projects) (1 original)
10. Warranty Security (for contracts under Direct Supplier/Contractor/Service Provider
Contracting, NP-Repeat Order, NP-Two
Failed Biddings except for Consulting
Services, NP-Emergency Cases except for
consulting services, NPTake-over Contracts,
Adjacent/Contiguous, NP-SVP except for
Consulting Services) (1 original)
11. Proof of Posting of Notice of Award, Procurement Division (c/c BAC Secretariat)
Contract/PO, including the NTP if necessary,
in the PhilGEPS Website and at any
conspicuous place in the DHSUD premises (if
available), for contracts with ABC of above
PhP50,000.00 (except in Shopping and
Negotiated Procurement under Emergency
Cases, Agency-to-Agency, and SVP) (1
12. Original copy of Delivery Receipt (1 or more, if Supplier/Contractor/Service
applicable) Provider/Consultant
13. Sales Invoice/Billing Invoice/Official Receipt (1 Supplier/Contractor/Service
original) Provider/Consultant
14. Inspection and Acceptance Report, as General Services Division (GSD)
applicable (1 original)
15. Certificate of Acceptance (1 original) End-user Unit
**For the additional documentary requirements per transaction type, please refer to
Sections 9.2.1 to 9.2.5 of the COA Circular No. 2012-01
**Based on Commission on Audit (COA) Circular 2012-001 dated June 14, 2012 Revised
Guidelines and Documentary Requirements for Common Government Transaction
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Submit 1. Reviews and receives
Disbursement the ORS,
Voucher (DV) Disbursement
and Obligation Voucher and
Request and supporting documents
Status (ORS) based on the Administrative
signed by the Checklist of None 45 minutes Officer I
Head, Requirements. Budget Division
Requesting Office
or Authorized If incomplete, returns
Representative the documents/notify
with complete the client.
supporting
64
documents to If complete, records
Budget Division, the same in the
for review and logbook and forward
evaluation the same to the AO IV
for initial review.
1.1 Reviews the ORS if
properly filled-up:
a) Box A duly signed by

the Head of the
Requesting Unit
(signatories in the
Box portion of the
DV and ORS should
be the same)
b) If gross amount
tallies with the DV
c) If expense items with
the corresponding
amount tallies with
the Journal Entry
Voucher portion of
the DV (expense for
asset accounts –
inventories,
prepayment, Administrative
1 hour and 15
receivables None Officer IV
minutes Process Section
d) If Code of
Expenditure is in
accordance with the
UACs
e) If the ORS has the
corresponding Major
Final Output (MFO)
or
Programs/Activities/
Projects (P/A/Ps)
If proper, numbers
the ORS and forward
the same to the
AOV- Budget
Division (Process
Section) for
availability of funds,
If not proper,
returns the same to
65
the AO1 Budget
Division for
transmittal to the
End-user and
recording
1.2 Reviews the
availability of
allotments in the
Registry of Allotments,
Obligations and
Disbursements RAOD
Personnel Services
(PS) or RAOD
Maintenance and
Other Operating
Expenses (MOOE) as
per MFO or P/A/P and
UACs Code of
Expenditure
If available, posts the

transaction in the
RAOD up to the
Obligation Column Administrative
and corresponding None Officer V
row and column in the Process Section
Box C of the ORS, 1 hour
affix his/her initial and
forward the same to
the SAO for his/her
review and initial
If not available as to
the MFO or P/A/Ps
and expenditure item,
recommends possible
source of funds and
modification if
needed, subject to the
prevailing guidelines
of DBM and return the
ORS to the AO1 for
transmittal to the
requesting office.
1.3 Return the documents
Administrative
to the requesting unit
None Officer I
and record the same Budget Division
in the log book
66
1.4 Review and affix her Senior
initial in the ORS; Administrative
None 30 minutes Officer
forwards the same to
the CAO Budget Division
1.5 Certifies the ORS as
the availability of
allotment and
obligated for the Chief
purpose/ adjustments Administrative
None 30 minutes
necessary as Officer
indicated and Budget Division
forwards the same to
AO I for release TO
Accounting Division
1.6 Record and transmit Administrative
the signed ORS to the None 15 minutes Officer I
Accounting Division Budget Division
1.7 Receive DVs with
approved ORS and
supporting documents
1.8 Stamp “Received”,
indicating the time
and date of receipt
and initials
1.9 Assign DV number
1.10 Record in the

logbook the DV
number and date,
name of payee, Administrative
particular and Assistant III
amount None 1 hour Accounting
1.11 Attach and Division
accomplish the
Document Tracking
by indicating the
payee’s name,
number, date and
amount of DV, date
and time of receipt.
1.12 Forward DVs with
approved ORS,
document tracking
and supporting
documents to the
designated staff for
encoding in the
67
disbursement
database
1.13 Forward the

document to
processing
1.14 Indicate the date
and time of receipt
in the document
tracking
1.15 Process DVs as to
completeness and
propriety of
supporting
documents
1.16 Compute for
applicable taxes, if
any
1.17 Prepare Certificate
of Taxes Withheld
(BIR Form
2306/2307), if 4 hours
applicable. Administrative
(Complex
Officer II
1.18 Prepare Accounting None Accounting
Entries in Box B of 3 days (Highly Division
DV Technical
1.19 Affix initial in Box C
of DV
1.20 Accomplish the
document tracking
by indicating the
date and time when
the processing is
completed
1.21 Forward DVs with
approved ORS,
document tracking
and supporting
documents to the
indexing
1.22 Indicate the date Administrative
and time of receipt Officer IV
None 1 hour Accounting
in the document
tracking Division
68
1.23 Record DV date and
number, particulars
and amount in
individual index of
payment.
1.24 Affix initial in Box C
of DV
1.25 Accomplish the

document tracking
by indicating the
date and time when
the indexing is
completed
1.26 Forward DV,
approved ORS,
supporting
documents with
Document Tracking
to the Chief
Accountant/Account
ant IV Accounting
Division for review
and signature in
Box C
1.27 Indicate the date Administrative
and time of receipt Officer V
in the document Accounting
tracking Division
1.28 Review DVs with
approved ORS and
supporting
documents
1.29 Sign/Certify Box C
4 hours
of DV based on the
(Complex)
Manual of
None Chief
Authorities
3 days (Highly Accountant,
1.30 Accomplish the
Technical) Accountant IV
document tracking Accounting
by indicating the Division
date and time of
approval
1.31 Forward the duly
signed DVs and
supporting
documents to the
Releasing Staff
69
and time of release
in the document
tracking, and detach
the same
1.33 Forward the
document tracking
to assigned staff for
encoding in the Administrative
disbursement Assistant III
None 30 minutes
database Accounting
1.34 Stamp “Released”; Division
indicate time and
date in the DV
1.35 Release the duly
signed DVs together
with complete
supporting
documents to
Approving Authority
1.36 Receive the
documents and
records it in the Receiving Staff
logbook Office of
1.37 Disinfect the None 2 hours Assistant
documents Secretary for
1.38 Forward the Support Services
documents to the
Action Officer
1.39 Evaluate as to the
completeness of
the documents;
If complete and in
order, forwards the Action Officer
documents to the Office of
approving authority None 1 hour Assistant
for signing Secretary for
Support Services
If not, returns the
document to
receiving staff for
release to
Accounting Division
1.40 If within the
Assistant
authorized amount,
None 1 hour Secretary for
approve and sign Support Services
the documents; if
70
beyond the
authorized amount
limit, affixes initials
and endorses to
Undersecretary for
Support Services
1.41 If approved,
releases the
documents to Cash Releasing Staff
Section; if for the Office of
approval of higher None 30 minutes Assistant
authority, forwards Secretary for
to the office of Support Services
Undersecretary for
Support
1.42 Receive the
documents and
records it in the Receiving Staff
logbook Office of the
1.43 Disinfect the 2 hours Undersecretary
documents for Support
1.44 Forward the Services
documents to the
Action Officer
completeness of
the documents;
If complete and in
order, forwards the Action Officer
documents to the Office of the
approving authority None 1 hour Undersecretary
for signing for Support
Services
If not, returns the
document to
receiving staff for
release to
Accounting Division
1.46 If within the
authorized amount,
approve and sign
Undersecretary
the documents; if
None 1 hour for Support
beyond the Services
authorized amount
limit, affixes initials
and endorses to
71
Office of Deputy
Secretary
1.47 If approved, release
the documents to Releasing Staff
Cash Section; if for Office of the
the approval of the None 30 minutes Undersecretary
Secretary, forward for Support
to the office of Services
Deputy Secretary
1.48 Receive the
documents and
records it in the
logbook Receiving Staff
1.49 Disinfect the None 2 hours Office of the
documents Deputy Secretary
1.50 Forward the
documents to the
Action Officer
completeness of
the documents;
If complete and in
order, forwards the
documents to the Action Officer
approving authority None 1 hour Office of the
for signing Deputy Secretary
If not, returns the

document to
receiving staff for
release to
Accounting Division
1.52 Affix initials and
endorses to Office None 4 hours Deputy Secretary
of the Secretary
1.53 Route the complete
Releasing Staff
documents to the
office of the Deputy Secretary
Secretary
1.54 Receive the
documents and
Receiving Staff
records it in the
None 2 hours Office of the
logbook Secretary
1.55 Disinfect the
documents
72
1.56 Forward the
documents to the
Action Officer
completeness of
the documents;
If complete and in
order, forwards the
documents to the
Action
approving
Officer/HEA
authority for None 2 hours Office of the
signing Secretary
If not, returns the

document to
receiving staff for
release to
Accounting
Division
None 4 hours Secretary
the documents
1.59 Route the
Releasing Staff
complete
documents to the Secretary
Cash Division
1.60 Receive the
approved DV and Administrative
ORS together with None 5 minutes Assistant III,
the supporting Cash Division
documents
1.61 Verify if the DV if
Administrative
for check of
None 5 minutes Officer III,
LDDAP-ADA Cash Division
preparation
1.62 Prepare check or
LDDAP-ADA and Administrative
Advise of Checks None 4 hours Officer III,
Issued and Cash Division
Cancelled (ACIC)
1.63 If multiple payees
(payable to LBP) Administrative
Prepare Financial None 1 hour Assistant III,
Data Entry System Cash Division
(FinDES)-PACS
1.64 Forward the Administrative
documents to the None 15 minutes Assistant III,
signatories Cash Division
73
1.65 For Check Chief
Payment: Review Administrative
and sign the Officer/OIC
check, ACIC and Cash Division/
FinDES-PACS (if
Director/OIC
any) Administrative
None 1 day Service/
Authorized
Signatory
Chief
Accountancy
1.66 For LDDAP-ADA:
Forward the
Administrative
LDDAP-ADA to
None 15 minutes Assistant III,
Finance Service Cash Division
(FS)/Authorized
Signatories to:
1.67 Certify correctness
of List of Due and
Demandable A\Ps
in accordance with Chief Accountant
None 4 hours
existing budgeting Finance Service
accounting and
auditing rules and
regulations
1.68 Certify the veracity
and accuracy of
the listed claims,
and the
Director IV/OIC
authenticity of the None 4 hours Finance Service
supporting
documents as
submitted by the
claimants
1.69 Sign the ACIC, Chief
Advice to Debit Administrative
Account (ADA) Officer/OIC
and FinDES-PACS Cash Division
printout (if any)
Director/OIC
None 1 day Administrative
Service
Authorized
Signatory/
Chief Accountant
74
1.70 Submit to servicing
bank the following:
For Check Payment:

▪ ACIC together with
the duplicate copy
of check/together
with the text file Messenger/
generated from the Administrative
None 3 hours Assistant III
system
Cash Division
For LDDAP-ADA:
▪ ACIC, LDDAP-
ADA, and FinDES-
PACS together
with the text file
generated from the
system
2. Issue Official 2. Release check to
Receipt/Receive payees after 24
the BIR hours of clearing
forms/Sign the time, or if thru
Disbursement LDDAP-ADA, Administrative
Voucher as proof crediting of payment None 1 day Officer I,
of receipt of shall effect not earlier Cash Division
claims than 24 hours
2.1 Request client to
accomplish Client
Feedback Form
TOTAL: None 7-21 days
Classifications:
**Complex Transactions
▪ Services rendered under contract of service and other Professional Services
▪ Remittances to various Lending/Financing Institutions (Land Bank, GSIS, Pag-IBIG,
PhilHealth, etc.)
▪ Water/Electricity Expenses
▪ Registration fees for Seminar/Workshop
▪ Communication and Telephone Expenses
▪ Funding Checks
▪ Registration and Insurance of Motor Vehicles (LTO/GSIS)
▪ Salaries, wages, and other personnel benefits (RATA, etc.) and compensation of
permanent/CARP employees
▪ Pre-travel and Reimbursement – local
▪ Plane fare
**Highly Technical Transactions (requires further verification, more time to process, bulk
documents to validate, needs additional supporting documents, with tax implications)
75
▪ Inter-agency Fund Transfer
▪ Replenishment of Cash Advances
▪ Fuel, Oil and Lubricants Expenses
▪ Lease of Real Property and Venue
▪ Procurement
1. Competitive Public Bidding
a) Infrastructure
b) Goods/Services
c) Consulting Services
2. Alternative Method of Procurement (AMP)
a) Limited Source Bidding
b) Direct Contracting
c) Repeat Order
d) Shopping
e) Negotiated Procurement (NP)
i. Two Failed Biddings
ii. Emergency Cases
iii. Take-Over of Contracts
iv. Adjacent or Contiguous
v. Agency-to-Agency
vi. Scientific, Scholarly or Artistic Work, Exclusive Technology and Media
Services
vii. Highly Technical Consultants
viii. Small Value Procurement (SVP)
76
7. Processing as to Availability of Funds of Purchase Order (PO), Job Order
(JO), Contract of Service (COS) and Other Contracts
Provision of a proof of whether there is/are available funds for specific purposes.
Office or Division: Finance Service (FS) – Accounting Division (AD)

Classification: Simple; Complex
Government to Government
DHSUD Central Office, Regional Offices and External
Who may avail:
Creditors/Suppliers
If Initial Contract of Communication/Telephone and Gasoline
1. Contract (1 certified copy) Service Provider/Requesting Party
2. Annual Procurement Plan (APP) (1 certified Procurement Division
copy)
If Supplier/Contractor/Provider
A. Purchase Order (PO)
1. Purchase Order (1 original) Procurement Division
3. BAC Resolution (1 certified copy) Bids and Awards Committee (BAC) Secretariat
4. Abstract of Quotations (1 original) Requesting Party and BAC Secretariat
5. Quotations (3 original per supplier) Service Provider
6. Special Order, if applicable (1 photocopy) Requesting Party, Regional Office or Central
Office
B. P.O. Through Direct Contracting
2. BAC Resolution (1 certified copy) BAC Secretariat
3. Quotations (3 original per supplier) Service Provider
4. Distributor Certificate or Sworn Certificate Service Provider or BAC Secretariat
of Guarantee Exclusive Distributorship
Agreement (if applicable) (1 photocopy)
C. Repair and Preventive Maintenance of Motor Vehicles
1. Approved Obligation Request & Status Budget Division
(ORS) (2 original)
2. Approved Purchase Request (1 original) Requesting Party/Concerned Office/
Administrative Service
3. Notice of Award (1 original) Procurement Division
4. Notice to Proceed (1 original) Procurement Division
5. BAC Resolution (1 certified true copy) Procurement Division
7. Abstract of Quotation (1 original) Procurement Division
8. Quotation (at least three (3) (1 original) Service Providers
9. Project Procurement Management Plan Procurement Division
(PPMP) (1 photocopy)
10. Pre-repair Evaluation/Inspection Report (1 General Services Division
original)
77
11. Approved Job Order Request (1 original) Requesting Party/Administrative Service
12. Vehicle Repair Request (1 original) General Services Division
13. Certificate of Earmarking of Funds (1 Budget Division
original)
14. PhilGEPS Posting Reference Number & Procurement Division
Award Notice Abstract (for transactions
amounting to more than P50,000.00) (1
computer generated)
D. Purchase of Supplies and Equipment, and Printing of Newsletters/Brochures, etc.
1. Approved Obligation Request and Status Budget Division
(ORS) (2 original)
2. Approved Purchase Request (1 original) Requesting Party/Concerned Office/
3. Notice of Award (1 original) Procurement Division
4. Notice to Proceed (1 original) Procurement Division
5. BAC Resolution (1 certified true copy) Procurement Division
7. Abstract of Quotation (1 original) Procurement Division
8. Quotation (at least three (3); 1 original) Service Providers
9. Certificate of Earmarking of Funds (1 Budget Division
original)
10. Project Procurement Management Plan (1 Procurement Division
photocopy)
11. PhilGEPS Posting Reference Number & Procurement Division
Award Notice Abstract (for transactions
amounting to more than P50,000.00) (1
computer generated)
If Agency Procurement Request (APR)
If Contract
1. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service
Provider
3. TOR (1 original) Requesting Party
4. Letter Intent/Proposal (1 original) Service Provider
5. Curriculum Vitae (1 original) Service Provider
If Salaries of Contract of Service (COS)
1. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service
Provider
***Based on Commission on Audit (COA) Circular 2012-001 dated June 14, 2012 Revised Guidelines
and Documentary Requirements for Common Government Transactions
1. Budget Division RECEIVING
Administrative
forwards the 1. Receive the POs,
Assistant III
Original PO, JO, JOs, Contract of None 3 hours Accounting
COS and other Service and other Division
contracts with contracts with
78
approved approved ORS
Obligation and supporting
Request and documents
Status (ORS) and 1.1 Stamp “Received”,
supporting indicate time and
documents to the None
date of receipt and
Accounting initials
Division 1.2 Record in the
logbook the PO
number, date,
None
name of supplier,
particular and
amount
1.3 Attach and
accomplish the
Document
Tracking by
indicating the
None
payee/supplier
name, number,
date and amount
of PO, date and
time of receipt
1.4 Forward the POs
with approved
ORS, supporting
documents and
document tracking
None
to the designated
staff for encoding
in the
disbursement
database
1.5 Forwards the
document to the
None
designated staff
for processing
PROCESSING
1 day (Simple) Administrative
Officer II
and time of receipt None
3 days Accounting
in the document Division
(Complex)
tracking
1.7 Process the POs,
JOs, COS and
Chief Accountant
other contracts
None 4 hours Accounting
with approved Division
ORS as to
completeness and
79
propriety of
supporting
documents
1.8 Initial on the funds
available portion of None
the PO
1.1. Accomplish the
document tracking
by indicating the
date and time None
when the
processing is
completed
1.2. Forward the POs,
JOs, COS and
other contracts
with approved
ORS, supporting
None
documents and
document
tracking to the
designated staff
for indexing
INDEXING
1.3. Indicate the date
and time of
None
receipt in the
document
tracking
1.4. Record the PO
date and amount
None
in Supplier’s
index of payment
1.5. Affix initial below
Administrative
the funds
None 3 hours Officer II
available portion Accounting
of the PO Division
1.6. Accomplish the
document
tracking by
indicating the
None
date and time
when the
indexing is
completed
1.7. Forward the POs,
JOs, COS and None
other contracts to
80
the Chief
Accountant/Acco
untant
IV/Administrative
Officer V for
review and
signature in the
Funds Available
portion of the PO
APPROVING
1.8. Indicate the date
and time of
None
receipt in the
document
tracking Administrative
Officer V
1.9. Review the POs, Accounting
JOs, COS and Division
other contracts
with approved None
ORS and
supporting
documents 1 day (Simple)
1.10. Sign/Certify as
to Availability of 3 days
Funds based on (Complex)
None
the DHSUD
Operations
Manual Accountant
1.11. Accomplish the IV/Chief
document Accountant
tracking by Accounting
None Division
indicating the
date and time of
approval
1.12. Forward the
documents to the None
Releasing Staff
RELEASING
1.13. Detach the Administrative
document Assistant III,
None Accounting
tracking; Indicate
Division
the date and time Administrative
2 hours
of release Officer,
30 minutes
1.14. Forward to Human
assigned staff for Resource
encoding in the None Development
disbursement Division
database
81
1.15. Stamp
“Released”;
None
Indicate time and
date in the PO
1.16. Release the
duly
certified/signed
None
PO to the
Procurement
Division
TOTAL: None 3-7 days
NOTES:
Classification Kind of Transaction

Simple Transactions
▪ Duly processed and certified simple ▪ Services rendered under contract of
transactions in nature released three (3) service (Consultants and other
days to Approving Authority; Professional Services)
Complex Transactions
▪ Requires further verification, more time ▪ Contracts from Consultancy Services
to process, bulk documents to validate, (Individual/Firms-Local and Foreign
needs additional supporting documents, Nationals)
with tax implications ▪ Purchases of Supplies and Equipment
▪ Duly processed and certified complex (other than Proc. Service and amount is
transactions in nature released seven above P50,000.00)
(7) working days to Approving Authority ▪ Hotel Accommodation (above
P50,000.00)
82
8. Preparation and Issuance of Certificate of Remittances for Contributions
and Loan Payments
Issuance of an official document to officials and employees requesting for proof of payments
for all remittances of mandatory deductions and loan payments made to lending and financing
institutions, such as the Government Service Insurance System (GSIS), Philippine Health
Insurance Contribution (PhilHealth) and Home Development Mutual Fund/Pag-IBIG Fund.
Office or Division: Finance Service (FS)_- Accounting Division (AD)

Classification: Simple (Loan); Complex (Contributions)
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
All Permanent, Casual and Contractual Personnel and Officials of
Who may avail: DHSUD Central including those that are retired and transferred
employees
None
1. Request for 1. Record in the
issuance of logbook the names
Certificate of of requesting
Remittances on officials and
Contributions and employees, period
Loan Payments covered and type
of certificate:
Administrative
Contribution and
Assistant III
Amortization: None 30 minutes Accounting
▪ GSIS Division
▪ PhilHealth
▪ Pag-IBIG
Fund
Loan Payment:
▪ GSIS
▪ Pag-IBIG
Fund
1.1 Retrieve the Index
of Payment and
remittance file for
reference
1 day (Loan) Administrative
1.2 Prepare the
Assistant III
Certificate and None
2 days Accounting
affix initial Division
(Contribution)
1.3 Forward to
Administrative
Officer V for
review and initial
83
1.4 Review the
Certificate and Administrative
affix initial Officer V
None 4 hours Accounting
1.5 Forward to the
Chief Accountant Division
for signature
1.6 Sign the
Certificate and Chief Accountant
return to the staff None 3 hours Accounting
in charge for Division
releasing
1.7 Release the duly Administrative
signed Certificate Assistant III
None 30 minutes
to concerned Accounting
employees Division
2. Receive Certificate None
TOTAL (Loan): 2 days
None
TOTAL (Contribution): 3 days
84
9. Issuance of Authority to Travel Abroad (Personal/Official)
Preparation of Authority to Travel Abroad upon request of official/employee travelling
regardless the of nature of the trip (personal or official) and is presented to the Immigration
Officer before departing the country.
Human Resource Development Division (HRDD); Administrative

Office or Division:
Service (AS); Executive Offices
Who may avail: All DHSUD officials and employees
1. Letter-request by the employee indicating Concerned Employee
nature and purpose of travel abroad
2. Endorsement of head of office Office/Bureau/Service/Regional Office where
concerned employee is assigned
3. Approved Office Clearance Regional Office and/or Central Office
4. If personal and applicable, duly Human Resource Development Division
accomplished leave form
5. If official:
a) Invitation of Sponsoring Agency Sponsor/Host

b) Itinerary/Programme Sponsor/Host
c) Service Obligation Contract (if Human Resource Development Division
applicable)
1. Submit letter- 1. Review the Officer of the day
request and completeness of Human
complete submitted None 15 minutes Resource
supporting documents Development
documents Division
1.1 If complete,
receive
documents to
Administrative
Officer of the day
Officer IV
Human
otherwise, return
None 30 minutes Resource
to requesting
Development
employee with
Division
advice to
complete/correct
entries in the
form
1.2 If personal Administrative
travel, process Officer IV
None 4 hours Human
leave application
and prepare Resource
85
Special Order Development
and Cover memo Division
If official travel,
prepare Special
Order and Cover
memo
prepared Officer IV
document to Human
Chief
Administrative Development
Officer Division
1.4 Review draft
document
If incorrect, return
Chief
to Administrative
Administrative
Officer IV for Officer
revision Human
None 1 hour
Resource
If correct, affix Development
initials and route Division
to Office of
Director IV,
Administrative
Service
1.5 Record the Officer of the day,
document in the Human
HRDD Outgoing None 15 minutes Resource
logbook Development
Division
1.6 Receive
forward to Assistant
None 15 minutes Administrative
Director IV,
Service
1.7 Sign the cover
memo and
endorse to Director,
concerned Asec None 1 hour Administrative
and returns to Service
Administrative
Assistant
1.8 Route complete Administrative
documents to Assistant
None 15 minutes
office of Assistant Administrative
Service
86
Secretary
concerned
1.9 Receive and
review document;
If complete and Executive
correct, forward Assistant,
to ASec. None 15 minutes Office of the
concerned Assistant
otherwise, return Secretary
to Administrative
Service
1.10 Sign the
document and
endorse to
concerned
Assistant
Undersecretary.
None 4 hours Secretary for
Return the Support Services
complete
documents to
Executive
Assistant
1.11 Route
complete Executive
Assistant,
documents to
office of Assistant
Undersecretary Secretary
concerned
1.12 Receive and
review
document; If
complete and
Executive
correct, forward
Assistant,
to None 15 minutes Office of the
Undersecretary Undersecretary
otherwise,
return to
Administrative
Service
1.13 Sign the
document and
endorse to
Deputy
Undersecretary
Secretary;
None 4 hours for Support
return the Services
complete
documents to
Executive
Assistant
87
1.14 Route Executive
complete Assistant,
documents to Office of the
None 15 minutes Undersecretary
Office of
Deputy for Support
Secretary Services
1.15 Receive and
review
document; If
complete and
Executive
correct, forward
Assistant,
to Deputy None 4 hours Office of the
Secretary Deputy Secretary
otherwise
return to
Administrative
Service
1.16 Sign the
document and
endorse to the
Secretary;
return the None 4 hours Deputy Secretary
complete
documents to
Executive
Assistant
1.17 Route
Executive
complete
Assistant,
documents to None 15 minutes Office of the
Office of the Deputy Secretary
Secretary
1.18 Receive and
review
document; if
complete and Executive
correct forwards Assistant,
None 15 minutes
to Secretary Office of the
otherwise return Secretary
to
Administrative
Service
1.19 Sign
documents and
returns to None 4 hours Secretary
Executive
Assistant
1.20 Release signed Executive
None 15 minutes
documents to Assistant,
88
Records Office of the
Division Secretary
1.21 Assign number
and
disseminates Administrative
None
Special Order 1 hour Officer V,
and forwards Records Division
all documents
to HRDD
1.22 Release all
documents to
None Administrative
requesting
Officer,
employee
Human
2. Receive issued 2. Request the 30 minutes Resource
document requesting Development
employee to None Division
accomplish client
feedback form
3 days,
TOTAL: None
3 hours
89
10. Issuance of Human Resource-Related Certification/Records
Preparation and issuance of Service Record, Certificate of Employment and Compensation
and other similar documents which reflect a personnel’s records pertaining to his/her
employment.
Administrative Service (AS) – Human Resource Development Division

Office or Division:
(HRDD)
Type of G2G – Government to Government
Transaction:
All DHSUD officials and employees (active and separated/retired), or
Who may avail:
their legal heir in case of death, and other competent authorities
1. Request Slip Human Resource Development Division
(HRDD)
1. Submit 1. Review the Officer of the day,
accomplished completeness of Human
Request Slip submitted Request None 15 minutes Resource
indicating type of Slip Development
document being Division
requested and 1.1 If complete,
purpose receives Request
Slip and forwards to Officer of the day,
Administrative Human
Officer IV otherwise None 3o minutes Resource
returns the request Development
slip to employee Division
with advice to
complete/correct
1.2 Prepares requested
Administrative
document (Service Officer IV,
Record/Certificate Human
of Employment and None 4 hours Resource
Compensation/other Development
similar HR Division
documents)
prepared document Officer IV,
to Chief Human
Administrative
Officer Development
Division
1.4 Review the
Chief
prepared document;
if incorrect, returns Officer,
to Administrative
90
Officer IV for Human
revision; if correct, Resource
affixes initial and Development
routes to Director Division
IV, Administrative
Service
1.5 Receive document
Administrative
and forward to
Assistant,
Director IV, None 15 minutes Administrative
Service
1.6 Sign document and
Director,
returns to
None 1 hour Administrative
Assistant
1.7 Route back to Administrative
Administrative Assistant,
Officer IV
Service
2. Receive issued 2. Issue the document
Administrative
document to requesting
Officer IV,
employee Human
2.1 Requesting None 15 minutes Resource
employee to Development
accomplish client Division
Feedback Form
7 hours,
TOTAL: None
45 minutes
91
11. Request for Use of Amenities/Facilities/Vehicles
Management of supplies, properties, materials and equipment, and administration and

maintenance of building and motor vehicles.
Office or Division: Administrative Service (AS) – General Services Division (GSD)
Who may avail: All DHSUD officials and employees
1. Reservation Slip (RS) form – for use of General Services Division (GSD)
amenities/facilities
2. Vehicle Reservation Slip (VRS) – for General Services Division (GSD)
vehicles
Processing of Request for Use of Amenities/Facilities (auditorium, dormitories, parking,
gym, basketball court)
1. Submit a duly 1. Receive and
accomplished record in the log Records
reservation slip for book request and Custodian
use of hand in the None 30 minutes General
amenities/facilities request to the Services
to the Records Supply and Division
Custodian Property Officer
1.1 Verify the
request, check
availability of Supply and
amenities/facilities Property Officer
6 hours and 30 General
and recommend None
minutes Services
for approval; if
unavailable, Division
recommend for
disapproval
1.2 Sign and Chief
approve/ Administrative
disapprove the Officer,
None 30 minutes General
Reservation Slip
form Services
Division
1.3 Notify/Coordinate
with End User Property
Custodian,
1.4 Request client to None 30 minutes General
accomplish client Services
feedback form Division
Processing of Request for Use of Utility Vehicle
92
1. Submit a duly 1. Receive and
accomplished record in the log Records
Vehicle book request and Custodian
Reservation Slip hand in the None 30 minutes General
request to the Services
Supply and Division
Property Officer
1.1 Consolidate the
submitted list of
passengers and
Motorpool Officer,
schedule, assigns
6 hours and 30 General
driver and vehicle None
minutes Services
if there is
Division
available. If there
is none, indicate
in the slip.
1.2 Sign and Chief
approve/ Administrative
disapprove the Officer,
None 30 minutes General
Vehicle
Reservation Slip Services
form Division
1.3 Notify/Coordinate Records
with End User Custodian
1.4 Request client to None 30 minutes General
accomplish client Services
feedback form Division
TOTAL (Request for Amenities/Facilities): 1 day (8 hours)
None
TOTAL (Request for Vehicles): 1 day (8 hours)
93
REGIONAL OFFICE
External Services
94
1. Request for Assistance/Handling of Complaints
All regional frontline services (queries, complaints, public assistance) offered to the public
and sector stakeholders including those received through walk-in, phone call, short
messaging service, postal mail, email and social media.
Office or Division: Regional Offices Frontline Desk

Who may avail: All
1. Request for Assistance Form (RAF) Receiving Area
2. Customer Satisfaction Survey Receiving Area
lobby guard
other government
agencies,
acknowledge
receipt and
process
2. Proceed to the 2. Answer the
client reception concern or refer to Receiving Officer
None 30 minutes (Receptionist)
area, fill-out and the proper office
submit RAF
30 minutes
concerned office concern None (of the concerned
(Simple) office)
3.1 Process request,
copy furnish PAS
on the action taken
3.2 If the client
requires other
assistance, issue a
referral form
4. Accomplish the 4. Encourage client to
feedback form and accomplish Receiving Officer/
drop in the customer
designated box satisfaction survey
2 days,
TOTAL: None 1 hour,
22 minutes
95
Regional Offices Frontline Desk/Other Services or Offices
Office or Division:
receiving emails
G2C – Government to Citizen; G2B – Government to Business;
G2G – Government to Government;
Who may avail: All
For email/chat/SMS Regional Offices Frontline Desk/
Other Services or Offices receiving emails
(RAF)
For calls

2. Customer Satisfaction Survey Regional Offices Frontline Desk/
CLIENT STEPS
1. Send electronic query to: 1. Acknowledg
▪ region1@dhsud.gov.ph e receipt and 1 day
▪ region2@dhsud.gov.ph send link to
▪ region3@dhsud.gov.ph online RAF 2 minutes (for
▪ region4a@dhsud.gov.ph phone call)
▪ region4b@dhsud.gov.ph
1.1 If referral
▪ region5@dhsud.gov.ph
from other
▪ region7@dhsud.gov.ph government
▪ region8@dhsud.gov.ph agencies,
▪ region9@dhsud.gov.ph acknowledge
▪ region10@dhsud.gov.ph receipt and
▪ region11@dhsud.gov.ph process None Receiving Officer
▪ region13@dhsud.gov.p
▪ ncr@dhsud.gov.ph
▪ car@dhsud.gov.ph
or DHSUD Regional
Offices official Facebook
messenger or make a
phone call to DHSUD
Regional Offices official
numbers
2. Send accomplished RAF 2. Answer the
concern; if
the client
requires None 1 day Receiving Officer
other
assistance,
refer to the
96
concerned
office
2.1. Concerned
office to act
on the
Action Officer
request, None 1 day (concerned office)
copy furnish
PAS on the
action taken
3. Accomplish online 4. Encourage
feedback form client to
accomplish
None 1 day Receiving Officer
customer
satisfaction
survey
TOTAL: None 3 days
97
Office or Division: Regional Offices
Who may avail: All
1. Request for Assistance Form (RAF) Receiving Area
2. Customer Satisfaction Survey Receiving Area
lobby guard
other government
agencies,
acknowledge
receipt and
process
2. Proceed to the 2. Answer the
client reception concern or refer to Receiving Officer
None 30 minutes
area, fill-out and the proper office (Receptionist)
submit RAF
30 minutes
concerned office concern None (of the concerned
(Simple) office)
3.1 Log and issue an
acknowledgment
stub with a tracking None 15 minutes Action Officer
number to the
client
3.2 Issue a referral
form to the None 2 days Action Officer
concerned office
3.3 Concerned office to Action Officer
act on None (of the concerned
complaints/issues office)
3.4 If further
verification is Action Officer
needed, contact None 17 days, 22 (of the concerned
client through hours office)
phone call
4. Address queries, if 4. Process
Action Officer
any complaints/issues,
None (of the concerned
copy furnish PAS office)
on the action taken
5. Accomplish the 5. Encourage client to Receiving Officer
feedback form and accomplish None 2 minutes (Receptionist)/
Action Officer
98
drop in the customer
19 days
22 minutes
99
Office or Division: Regional Offices
G2C – Government to Citizen; G2B – Government to Business;
G2G – Government to Government;
Who may avail: All
For email/chat/SMS Regional Offices Frontline Desk/
(RAF)
For calls

2. Customer Satisfaction Survey Regional Offices Frontline Desk/
CLIENT STEPS
1. Send electronic query to: 1. Acknowledge
▪ region1@dhsud.gov.ph receipt and 1 day
▪ region2@dhsud.gov.ph send link to
▪ region3@dhsud.gov.ph online RAF 2 minutes (for
▪ region4a@dhsud.gov.ph phone call)
▪ region4b@dhsud.gov.ph
1.1 If referral
from other
▪ region7@dhsud.gov.ph government
▪ region8@dhsud.gov.ph agencies,
▪ region9@dhsud.gov.ph acknowledge
▪ region10@dhsud.gov.ph receipt and
▪ region11@dhsud.gov.ph process None Receiving Officer
▪ region13@dhsud.gov.p
▪ ncr@dhsud.gov.ph
▪ car@dhsud.gov.ph
or DHSUD Regional
Offices official Facebook
messenger or make a
phone call to DHSUD
Regional Offices official
numbers
2. Send accomplished RAF 2. Answer the
concern; if
the client
requires None 1 day Receiving Officer
other
assistance,
refer to the
100
concerned
office
2.1 Concerned
office to act Action Officer
on None (of the concerned
complaints/ office)
issues
2.2 If further
verification is
Action Officer
needed,
None 17 days, 22 (of the concerned
contact client office)
hours
through
phone call
3. Address queries, if any 3. Process
request/
Action Officer
complaints,
None (of the concerned
copy furnish office)
PAS on the
action taken
4. Accomplish the feedback 4. Encourage
form and drop in the client to
Receiving Officer
designated box accomplish
None 2 minutes (Receptionist)/
customer Action Officer
satisfaction
survey
19 days.
22 minutes
101
2. Appeal from an Order or Issuance of the Regional Director (Regional
Office)
Receipt of an appeal taken from an order or issuance of the Regional Director in the exercise
of regulatory functions, or denial of motion for reconsideration, if any, based on any legal
ground and upon payment of the appeal fee.
Office or Division: Regional Officer concerned

1. Verified Appeal Memorandum together with Client
2. Official Receipt for the payment of appeal Cashier – Regional Office (RO)
fee
3. Proof of payment of Appeal Bond, if Cashier – RO, if to be paid in cash or
applicable (REM) manager’s check;
4. Customer Satisfaction Survey Officer of the Day/Guard
1. Submit appeal 1. Verify compliance
memorandum in with Office Order
triplicate copies No. 2020-0022 &
HLURB BR# 985
If found to be
incomplete, return the
Appeal filed to the
appellant if personally
None 30 minutes Officer of the day
filed with advise
(checklist) of
deficiency, or if filed
through other means,
issue a Notice of
Deficiency to the
appellant within
twenty four (24) hours
from verification
1.1 Issue an Order of
None 5 minutes Officer of the day
Payment
2. Proceed to 2. Receive the PHP
Cashier and payment and issue 2,880 +
present Order of official receipt 1%
5 minutes Regional Cashier
Payment UPLR =
PhP
2,908.80
102
*If with
appeal
bond,
50% of
the
imposed
fines
3. Submit the Official 3. Receives the
Receipt to the Appeal and
Officer of the day forwards it to the None 10 minutes Officer of the day
Office of the
Regional Director
4. Accomplish the 4. Encourage client
feedback form and to accomplish Receptionist/
None 2 minutes
drop in the customer Action Officer
TOTAL: None 52 minutes
103
3. Registration of Homeowners Association
Granting of juridical personality to all homeowners and/or neighborhood associations,

federations, confederations or other umbrella organizations of associations through official
registration with the Department.
Homeowners Association and Community Development Division

Office or Division:
(HOACDD)
Who may avail: Homeowners Associations
Regular Homeowners Association
1. Articles of Incorporation – notarized and Applicant
signed on each and every page by all
Incorporators consisting of not less than 5
nor more than 15 natural persons
2. By-laws – notarized and signed on each Applicant
and every page by all Incorporators
3. Notarized Undertaking by the President to Applicant
change the name of the association in the
event that another person, firm or entity
within the same barangay, city/municipality
has acquired a prior right to the use of the
name or one similar thereto, and to comply
with pertinent rules and regulations
4. Certification – issued by the President, as Applicant
to the existence or absence of any other
association in the subdivision; the name
and address of the nearest association, if
any; and the territorial boundary of the
association indicating the CR/LS number
covered by the association, if applicable
5. Authorization – signed by the President and Applicant
the authorized representative to transact
and/or follow-up its application for
registration with the Regional Office
6. General Information Sheet – notarized and Applicant
signed by the Secretary
7. List of Members – signed by the members; Applicant
Certified by the Secretary and attested to
by the President
8. Approved subdivision or development plan Applicant
– certified true copy indicating the area
covered by the association
9. Code of Ethics – signed on every page by Applicant
the members of the Board of Directors and
Officers of the association
104
Additional requirements for HOAs initiated by Applicant
the Homeowners:
▪ Minutes of the General Assembly meeting
– certified by the Secretary and attested to
by the President, stating, among others,
the date of the meeting and the fact of
quorum
▪ Attendance Sheet – certified by the
Secretary and signed by the members
present and with their corresponding vote
approving the By-laws
Additional requirements for HOAs initiated by Applicant
the owner/developer:
▪ Certification under oath attesting that as of

the date of filling of the application for
registration, the subdivision lot buyers
have neither constructed their homes, nor
have on going constructions or occupied
their lots; otherwise, the applicant
association shall certify that 50% of the
saleable house and lots have not yet been
sold
▪ Certification under oath that the existing
residents have been duly informed and
they consent to the owner/developer’s
organization and registration of the
homeowners’ association
▪ List of buyers and/or existing residents of
the project
National Housing Authority (NHA) Homeowners Association
105
association
7. Code of Ethics – signed on every page by
8. Minutes of the General Assembly meeting – Applicant
certified by the Secretary and attested to by
the President, stating, among others, the
date of the meeting and the fact of quorum
9. Attendance Sheet – certified by the Applicant
10. NHA Certification attesting that the Applicant
association is the only association
recognized and/or accredited by the NHA
11. List of members-awardees/beneficiaries of Applicant
the program with the members’
corresponding signatures and addresses,
certified by the NHA
Government Housing and Resettlement Homeowners Association
association
5. Authorization –signed by the President and Applicant
106
7. Code of Ethics – signed on every page by Applicant
certified by the Secretary and attested to by
the President, stating, among others, the
date of the meeting and the fact of quorum
9. Attendance Sheet – certified by the Applicant
10. Certification issued by the City/Municipal Applicant
Government attesting:
a) The name and principal office address
of the association;
b) The location or territorial jurisdiction of
the association; and
c) The association is the only association
recognized and/or accredited in the
community or area and there is no other
association existing in the same
proposed project or community
11. List of Beneficiaries with the members’ Applicant
corresponding signatures and addresses,
certified by the proper housing or
settlement office of the City/Municipal
Government
12. Schematic plan of the area covered by the Applicant
association signed by the association
president and attested to by the
City/Municipal Government concerned
administering and/or managing the project
2021 Revised checklist of requirements for
HOA registration
Community Mortgage Program, Land Tenure Assistance Program and other similar HOA
107
association indicating the OCT/TCT
number and land area covered by the
association
7. Code of Ethics – signed on every page by the Applicant
members of the Board of Directors and Officers
of the association
certified by the Secretary and attested to by the
President, stating, among others, the date of
the meeting and the fact of quorum
9. Attendance Sheet – certified by the Secretary Applicant
and signed by the members present and with
their corresponding vote approving the By-laws
10. Duplicate original copy of the notarized Letter Applicant
of intent to Sell/Buy, Contract to Sell, Deed of
Absolute Sale, or Memorandum of Agreement
between the landowner and the association
11. Certified true copy of the Original or Transfer Applicant
Certificate of Title of the lot occupied by the
members of applicant association or of the lot
intended to be purchased, issued not later than
60 days before the date of filing of application
12. List of members-beneficiaries with the Applicant
members’ corresponding signatures and
addresses, certified by the Secretary and
attested to by the President. For non-ownership
tenurial arrangement, the list of members shall
state the nature of occupancy
association signed by the President
association signed by the President
15. For off-site subdivision or LGU Resettlement Applicant
Project, proposed subdivision plan signed by a
Geodetic Engineer in lieu of the schematic Plan
108
16. Certification from the existing association that it Applicant
interposes no objection to the organization of
the association if the site is located within a
subdivision project
Federation of Homeowners Associations
1. Plan of Federation – notarized and signed by Applicant
all Incorporators indicating the following:
a) Names of the associations that will
federate;
b) Terms of the federation;
c) A statement in the Articles of Incorporation
of the federation specifying the commonality
of the purpose and interests of the
constituent associations, and the rights,
obligations, and extent of powers of the
federation over the associations; and
d) Such other provisions with respect to the
proposed federation as are deemed
necessary or desirable
2. Articles of Incorporation – notarized and signed Applicant
on each and every page by all Incorporators
3. By-laws – notarized and signed on each and Applicant
every page by all Incorporators
4. Notarized Board Resolution and Notarized Applicant
Secretary's Certificate attesting that the
majority of the members of the Board and the
majority of all members of each association
agreed to affiliate
5. List of constituent associations Applicant
signed by the Federation Secretary
7. Notarized undertaking by the federation to Applicant
change the name of the federation in the event
that another person, firm or entity has acquired
a prior right to the use of the name or one
similar thereto, and to comply with existing
rules and regulations
8. Authorization for the representative of the Applicant
applicant-federation to transact and/or follow-up
its registration with DHSUD
Additional requirement for CMP Federations: Applicant
▪ In cases of associations organized to avail of

the benefits of CMP, LTAP and other similar
programs, a certification under oath by the
President of each of the constituent association
stating that the SHFC, NHA or City or Municipal
government concerned were informed of the
federation, and no opposition was interposed;
109
1. Submit 1. Receive and
documents evaluate the
completeness and
correctness of the
documents
None 2 hours Evaluator
1.1 If complete,
compute fees and
issue order of
payment
2. Pay processing 2. Receive payment Regular:
fee and issue official PhP
receipt 1,880
30 minutes Cashier
CMP and
others:
PhP
1,560
2.1 Receive and
record application
with complete
technical and
payment
documents. Issue
receiving copy
None 1 hour Records Officer
and inform the
client on the
potential date of
release of request
and contact
number for follow
up
2.2 Conduct final
Registration
evaluation of the None 3 days
Section Head
documents
2.3 Issue and affix
signature to the
None 1 day Evaluator
Certificate of
Incorporation
2.4 Review and affix
initials in the Registration
None 1 day
Certificate of Section Head
Incorporation
None 1 day Division Head
initials in the
110
Certificate of
Incorporation
the Certificate of None 1 day Regional Director
Incorporation
3. Claim copy of 3. Notify client and
Certificate of release the
Incorporation certified true copy
None 2 days Records Section
of the Certificate of
Incorporation to
the applicant
4. Submit photocopy
of Certificate of
Incorporation to
the Bureau of None 2 days Records Officer
Internal Revenue;
show proof to
DHSUD
5. Claim original copy 5. Release the
of the Certificate of original copy of the
Incorporation Certificate of
None 1 day Records Officer
Incorporation to
the authorized
representative
PhP
TOTAL for Regular: 12 days,
1,880
3 hours,
PhP
TOTAL for CMP and Others: 30 minutes
1,560
111
4. Application for Amendments of Articles of Incorporation and By-laws
Application for amendments of articles of incorporation and by-laws of the homeowners'

association, by the majority vote of all members of the Board, and majority of all members of
the association regardless of standing, at a regular or special meeting called for the purpose,
or as a result of a referendum.

Office or Division:
(HOACDD)
Amendment of Articles of Incorporation and/or By-Laws
1. Cover Letter addressed to the Regional Applicant
Director
2. Amended Articles of Incorporation and/or Applicant
By-laws - underscoring or underlining the
changes made. No new signature should
appear therein, just indicate the word
"SGD" before the typewritten names of the
original incorporators
3. Notarized Board Resolution - approving Applicant
and adopting the proposed amendments,
with the amendments clearly stated therein,
that the same were approved by majority
vote of all the board members at a meeting
where there was a quorum, and the date of
the said meeting
4. Minutes of the Meeting of the Board of Applicant
Directors - Minutes of the meeting and the
date when and where the said amendments
to the Articles of Incorporation and/or By-
Laws were taken up and approved by the
majority of the Board of Directors. Certified
true and correct by the Secretary
5. Minutes of the Meeting of Members - Applicant
Minutes of the meeting and the date when
and where the said amendments to the
Articles of Incorporation and/or By-Laws
were taken up and approved by the
majority of the members of the Association.
Certified true and correct by the Secretary
6. Attendance Sheet - signed by the members Applicant
present and indicating therein their
corresponding votes. Certified true and
correct by the Secretary
112
7. Notarized Secretary's Certificate -attesting Applicant
that the amendments were approved by the
majority vote of all members of the
association regardless of standing, and
stating therein the date of the members'
meeting, and the fact of quorum
Amendment by Initiative
1. Cover Letter addressed to the Regional Applicant
Director
2. Written Petition - duly signed by thirty Applicant
percent (30%) of the members in good
standing;
3. Amended Articles of Incorporation and/or Applicant
By-laws - underscoring or underlining the
changes made. No new signature should
appear therein, just indicate the word
"SGD" before the typewritten names of the
original incorporators
4. Notarized Certificate of the Election Applicant
Committee - attesting that the amendments
were approved by majority vote of all
members of the association regardless of
standing, and stating therein the date of the
regular or special general assembly
meeting called for the purpose, and the fact
of quorum and approval of the proposed
amendments;
5. Minutes of the Special General Assembly Applicant
Meeting - Minutes of the meeting and the
date when and where the said amendments
to the Articles of Incorporation and/or By-
Laws were taken up and approved by the
majority of the members of the Association,
Certified true and correct by the ELECOM.
6. Attendance Sheet – signed by the Applicant
members present and indicating therein
their corresponding votes, Certified true
and correct by the ELECOM
1. Submit documents 1. Receive and
evaluate the
completeness and
correctness of the
None 2 minutes Evaluator
documents
1.1 If complete,
compute fees and
113
issue order of
payment
2. Pay processing 2. Receive payment Articles
fee and issue official of
receipt Incorpora
tion: PhP
30 minutes Cashier
720
By-Laws:
PhP 720
2.1 Receive and
record
application with
complete
technical and
payment
documents.
Issue receiving None 1 hour Records Officer
copy and inform
the client on the
potential date of
release of
request and
contact number
for follow up
2.2 Conduct final
Registration
Section Head
documents
2.3 Issue and affix
signature to the
Certificate of
Amended None 1 day Evaluator
Articles of
Incorporation
and/or By-laws
initials to the
Certificate of
Registration
Amended None 1 day
Section Head
Articles of
Incorporation
and/or By-laws
initials to the
Certificate of None 1 day Division Head
Amended
Articles of
114
Incorporation
and/or By-laws
the Certificate of
Amended
None 1 day Regional Director
Articles of
Incorporation
and/or By-laws
3. Claim copy of 3. Notify client and
Certificate of release the original
Amended Articles copy of the
of Incorporation Certificate of
and/or By-laws Amended Articles
of Incorporation
and/or By-laws to
the applicant
TOTAL for Articles of Incorporation: PhP 720 12 days,
3 hours,
TOTAL for By-Laws: PhP 720 30 minutes
115
5. Petition for Revocation or Cancellation of Registration
Processing of request for revocation or cancellation of registration of a homeowner’s

association by the DHSUD Regional Office, upon the filing of a petition before it or any ground
provided by the law, rules and regulations.

Office or Division:
(HOACDD)
Who may avail: Member/Public
1. Verified Petition Petitioner
1. Submit Verified 1. Receive two (2) Receiving
Petition copies of the None 1 day Personnel
Verified Petition Records Section
1.1 Prepare the Order
to Comment
within fifteen (15) Homeowners
days upon receipt Association and
addressed to the None 1 day Community
association Development
through its Board Division
of Directors/
Trustees
1.2 Affix signature to
the Order
1.3 Send out Order
via email or None 1 day Records Officer
courier
2. Submit compliance 2. Prepare the
to the Order Notice of Homeowners
Clarification Association and
Conference, if None 1 day Community
deemed Development
necessary by the Division
Regional Office
2.1 Affix signature to Chief/OIC
the Notice Homeowners
Association and
None 1 day
Community
Development
Division
2.2 Send out Order
via email or None 1 day Records Section
courier
116
2.3 Conduct Homeowners
Clarification Association and
Conference None 1 day Community
Development
Division
2.4 Prepare Homeowners
Resolution/ Association and
Order of None 3 days Community
Cancellation/ Development
Revocation Division
the Order
2.6 Send out Order
courier
TOTAL: None 13 days
117
6. Petition for the Dissolution of Homeowners’ Association’s Board of
Directors/Trustees
Request for dissolution of an association's board of directors or trustees through a petition

signed by two-thirds of the association members.

Office or Division:
(HOACDD)
Who may avail: Homeowners Association Members
1. Petition for the dissolution of the Petitioner
homeowners’ association’s board of
directors/trustees, with the following:
a) Full name with corresponding signatures
of petitioner-members
b) Address of person/s representing
petitioners (postal address)
c) Address or addresses of respondent/s
of the petition (must include postal
address of respondent/s)
d) Full registered name of the HOA and its
principal address
1. Submit petition 1. Acknowledge
receipt thru
receiving stamp
1.1 Scan, encode and

assign a
reference number
for the petition,
and input to the Records/
logbook for Receiving/
None 40 minutes
tracking Administrative
Officer
1.2 Endorse petition
with attachments,
if any, to the
Office of the
Regional Director
1.3 Record date and

time of receipt
1.4 Review and
None 20 minutes Regional Director
assign to
118
HOACDD for
appropriate action
1.5 Determine
whether the
petition is signed
by the majority of
the members, and
if the removal is
based on any of
the grounds or
causes for
removal under the
by-laws of the
HOA or the IRR
1.6 If the petition is

not signed by the
required number
of members,
forward
recommendation
of denial to
Division Head for
review
Monitoring &
None 20 days Enforcement
1.7 If the petition is
Officer
signed by the
required number
of members,
proceed with
validation and
verification of
petition by
comparing the
signatures
appearing in the
petition with the
record on file with
the Regional
Office
1.8 In cases where

there are no
specimen
signatures of
members on file
with the Regional
Office, proceed to
119
the subdivision/
community, after
sending notice to
verify from the
members their
signatures affixed
in the petition,
either by
conducting a
house-to-house
visit, calling for an
assembly on-site,
or other viable
means
1.9 Review the
Division Chief
recommendation
Homeowners
and, thereafter,
Association and
return document
None 2 days Community
to the Monitoring
Development
& Enforcement
Division
Section for
(HOACDD)
appropriate action
1.10 Finalize and
submit the
signed (initial) Monitoring &
recommendation None 1 day Enforcement
to the Division Officer
Chief for
signature
1.11 Sign and submit
Division Chief
the report of
Homeowners
findings to the
Association and
Regional
None 1 day Community
Director, and
Development
recommend the
Division
grant or denial of
(HOACDD)
the petition
1.12 Issue an Order
granting or
denying the
petition
1.13 Record and
Records/
release the
None 1 day Administrative
signed Order thru
Officer
postal mail
1.14 Conduct special HOACDD
election for the None 1 day ELECOM
purpose of Secretariat
120
electing trustees
or directors who
shall hold office
for the unexpired
term of the
dissolved board
27 days,
TOTAL: None
1 hour
*based on the revised IRR of RA 9904
121
7.1 Petition for Voluntary Dissolution of Homeowners Associations (where
no creditors are affected)
Processing and, if determined that the application is not contrary to law and has complied
with all the requirements, issuance of certificate effecting the dissolution of the applicant-
homeowners association.

Office or Division:
(HOACDD)
1. Copy of the Notarized Board Resolution Applicant
approving the dissolution of the association
signed by at least majority of the members
of the board
2. Copy of the Notarized Secretary’s Applicant
Certificate attesting to the consent of the
majority of the general membership,
certified as correct by the president of the
association
3. Notarized Certification that the Association Applicant
has no existing creditors
4. Proof of the Publication and Posting of the Applicant
Notice of Meeting
evaluate the
completeness and
correctness of the
documents
1.1 If complete,
compute fees and
issue order of
payment
2. Pay processing fee 2. Receive payment
and issue official PhP 600 30 minutes Cashier
receipt
2.1 Receive and
record application
with complete
technical and None 1 hour Records Officer
payment
documents. Issue
receiving copy
122
and inform the
client on the
potential date of
release of request
and contact
number for follow
up
2.2 Conduct final
Registration
Section Head
documents
2.3 Issue and affix
signature to the
Certificate of
Dissolution
initials in the Registration
None 1 day
Certificate of Section Head
Dissolution
initials in the
None 1 day Division Head
Certificate of
Dissolution
the Certificate of None 1 day Regional Director
Dissolution
3. Claim copy of 3.1 Notify client and
Certificate of release the copy
Dissolution of the Certificate None 2 days Records Section
of Dissolution to
the applicant
9 days,
TOTAL: PhP 600 3 hours,
30 minutes
123
7.2 Petition for Dissolution of Homeowners Association (where creditors
are affected)
Processing and, if determined that the application is not contrary to law and has complied
with all the requirements, issuance of certificate effecting the dissolution of the applicant-
homeowners association.

Office or Division:
(HOACDD)
1. Petition signed by the majority of the Board Applicant
of Directors, verified by the president,
secretary, or one of its directors or trustees,
setting forth all demands and claims
against it, and that its dissolution was
resolved by the majority vote of all its
members in a meeting called for that
purpose
2. Copy of the Board Resolution approving the Applicant
dissolution of the association signed by at
least majority of the members of the board
3. Copy of the Notarized Secretary’s Applicant
Certificate attesting to the consent of the
majority of the general membership,
certified as correct by the president of the
association
evaluate the
completeness and
correctness of the
documents
1.1 If complete,
compute fees and
issue order of
payment
2. Pay processing fee 2. Receive payment
and issue official PhP 600 30 minutes Cashier
receipt
2.1 Receive and
record application
with complete
technical and
124
payment
documents. Issue
receiving copy
and inform the
client on the
potential date of
release of request
and contact
number for follow
up
2.2 Conduct final
evaluation of the
Registration
documents if None 3 days
Section Head
sufficient in form
and substance
2.3 Prepare the Order
fixing a date
within which
objections may be
filed by any
person, which None 2 days Evaluator
shall not be less
than 30 days nor
more than 60
days after the
entry of the order
the Order
2.5 Publish a Copy of
the Order in a
newspaper of
local
circulation/general
circulation
Post a Copy of
the Order in at None 7 days Records Section
least 3 public
places in the
municipality or city
where the
association is
located, and in the
bulletin board of
the association
2.6 If objections were Homeowners
filed, hear the None 1 day Association and
petition and Community
125
resolve issues Development
raised Division
2.7 If the material
allegations are
true and no
objections were
interposed,
prepare order
dissolving the Homeowners
association and Association and
the disposition of None 2 days Community
its assets, and Development
creation of Division
management
committee for the
collection of
assets and
payment of its
debts
the Order
2.9 Release copy of
the Order of
Dissolution
through Mail
19 days,
TOTAL: PhP 600 3 hours,
30 minutes
126
8. Conduct of Conciliation Conference
Provision of an alternative dispute resolution of non-litigious issues/disputes after processes

internal to the association have been exhausted, to the members or officers of the
homeowner’s association.

Office or Division:
(HOACDD)
Who may avail: Homeowners Associations’ Members or Officers
1. Letter requesting for conciliation, indicating Applicant
the following: name and contact information
of complainant-requestor and requested
party/ies, short narrative of alleged issues,
allegation that he/she is a member of good
standing, allegation that he/she has raised
the issue with the grievance committee of
the association
2. Certification from the grievance committee Applicant
that the requesting party has undergone a
proceeding but failed to reach an amicable
settlement
Note: in the absence of a certification or if

requesting party alleged non-existence of
grievance committee, the Office will
endorse the complaint to the association for
appropriate action pursuant to internal rules
and procedures, with the directive to report
the actions taken within five (5) days.
with attached evaluate the
documents completeness and
None 30 minutes Records Section
correctness of the
documents
attached
Division Chief
Homeowners
1.1 Assign the request Association and
None 1 hour
to Conciliator Community
Development
Division
1.2 Prepare Notice of Homeowners
None 1 hour
Conciliation setting Association and
127
the date and time Community
of the proceedings Development
Division
Division Chief
Homeowners
Association and
the Notice of None 1 day
Community
Conciliation
Development
Division
1.4 Release Notice None 2 days Records Section
2. Attend and actively 2.1 Conduct
participate the Conciliation None 2 hours Conciliator
proceedings Proceedings
3 days,
30 minutes
128
9. Conduct/Supervision of Special Elections
Conduct or supervision by the regional offices of election for the members of the board upon
dissolution of the Board under Section 76 of the revised implementing rules and regulations
of RA 9904, or upon the directive or order of the Human Settlements Adjudication
Commission, the Court of Appeals or the Supreme Court, or whenever upon the
determination of the regional office.

Office or Division:
(HOACDD)
1. Copy of the Decision Human Settlements Adjudication Commission
(HSAC)
2. Copy of the Writ of Execution Human Settlements Adjudication Commission
(HSAC)
1. Submit request 1. Assign Election
with required Committee
documents (Elecom) Elecom
Members and the None 1 day Chairman (based
Elecom on rotation)
Secretary from
HOACDD
1.1 Prepare the
Order requiring
the submission of
names of
representative of
Elecom
each party in the None 1 day
Secretariat
Elecom,
depending on the
Dispositive
Portion of the
Decision
the Order
1.3 Send out Order
courier
2. Submit compliance 2. Prepare the
to the Order Order
Election
constituting the None 1 day
Secretariat
members of the
Elecom and set
129
the date of the
first Elecom
meeting
the Order
2.2 Send out Order
via email or None 1 day Records Section
courier
3. Post Order in 3. Conduct first
conspicuous Elecom Meeting
places in the to adopt/ approve
subdivision/village election
Election
guidelines,
None 1 day Committee with
official forms for
Secretariat
the election, and
other incidents in
preparation for
the Election
4. Post resolutions; 4. Conduct second
receive duly Elecom meeting
accomplished to check
Election
Certificate of compliance to
Candidacy and documents
Secretariat
attachments pertinent to the
filing of
candidacy
5. Post unofficial 5. Receive petition
Election
candidates against any of
the unofficial
Secretariat
candidates
5.1 Send out Notice
to Comment
Election
regarding the None 1 day
Secretariat
petition against
the candidates
5.2 Receive answers Election
to the Notice to None 1 day Committee with
Comment Secretariat
5.3 Conduct third
Elecom meeting
for screening of
Election
official
candidates and
Secretariat
resolution of the
petitions and
answers
130
6. Post list of official 6. Prepare
candidates paraphernalia.
Coordinate with Election
LGU and other None 3 days Committee with
concerned Secretariat
offices. Check
election venue
6.1 Supervise and Election
conduct election Committee with
None 1 day
Secretariat/
HOACDD
6.2 Declare winners Election
Secretariat
TOTAL: None 18 days
131
10. Application for Certificate of Registration and License to Sell
Issuance of Certificate of Registration for a project land as a subdivision or condominium

project intended for sale to the public pursuant to Section 4 of PD 957, and License to Sell or
the authority given to an owner/developer to sell the project pursuant to Section 5 of PD 957.
Housing and Real Estate Development and Regulation Division

Office or Division:
(HREDRD)
Real Estate Developer, Local Government Unit, National Government
Who may avail:
Agency, and owner of parcel of land
General Requirements:
1. Sworn Registration Statement DHSUD – Regional Office to be accomplished by
the applicant (Pro-Forma)
2. Certified True copy of TCT or Register of Deeds
Original Certificate of Title (OCT)
duly stamped with original marking
“Certified True Copy” by the proper
Register of Deeds and bearing its
seal or security marker
3. Duly audited Balance Sheet Applicant (received by BIR)
4. Articles of Incorporation, By-laws SEC
and latest annual corporate report to
SEC
5. A copy of any circular, prospectus, Applicant
brochures, advertisement or
communication used/ to be used for
public offering of subject project and
for circulation upon approval by the
Department
6. Sample copy of Contract to Sell Applicant
7. Certified true copy of Environmental Environmental Management Bureau (EMB)
Compliance Certificate (ECC)/
Certificate of Non – Coverage
(CNC)
8. Zoning Certificate from Department DHSUD – Environmental, Land Use and Urban
Development Division (ELUPDD)
9. Certified true copy of DAR Department of Agrarian Reform (DAR)
Conversion Order/ Exemption
Clearance
10. Electrical Plan and Specifications Applicant/Meralco/Franchise Holder
11. Permit to operate a deep well/water National Water Resources Boars (NWRB)
potability test results
12. Program of development (bar chart Applicant
with S-curve, Gantt chart/ PERT-
132
CPM, etc.) signed and sealed by
licensed engineer or architect
indicating work activities, duration
and costing
13. Affidavit of Undertaking to submit Applicant
titles to the Department
For Condominium Project:
1. Duly accomplished and notarized DHSUD – Regional Office to be accomplished by
fact sheet the applicant
2. Master Deed with Declaration of Applicant
Registration and Declaration of
Restrictions evidenced by the
proper annotation thereof in the
title(s) of the property and the
certified true copy of such title(s)
from the register of Deeds
3. Building Permit Building Official
For Subdivision Project:
1. Verified Survey Returns two (2) Land Management Bureau/Department of
copies Environment and Natural Resources
2. Sangguniang Resolution/Ordinance Local Government Unit concerned
granting of Development Permit/
Subdivision Development Plan
3. Proof of compliance to Sec. 18 of Applicant subject to DHSUD approval
RA 7279
If Property is/are currently mortgaged:
1. Mortgagee Undertaking DHSUD – Regional Office to be accomplished by
2. Mortgagor Undertaking DHSUD – Regional Office to be accomplished by
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Files application 1. Receive
for CR/LS with application
supporting
documents
2. Applicant to submit 2. Review
lacking documents completeness of
application
documents
Note: If submitted None 25 minutes Records Officer

documentary
requirements are
incomplete, the same
are returned to
applicant with list of
133
requirements to be
complied with
3. Receive Order of 3. Compute the total
Payment (OP) processing fee See Annex A
and issue an for Schedule 45 minutes Records Officer
Order of Payment of Fees
(OP)
4. Present OP to 4. Process payment
Cashier and pay the and issue Official None 15 minutes Cashier
total processing fee Receipt (OR)
5. Present OR to the 5. Record the OR
Records Officer number and retain None 30 minutes Records Officer
a copy of the OR
5.1 Inform the
applicant of the
expected date to
complete the
processing of the
application and
provide contact
information for
inquiry on its
status
5.2 Scan documents
and save/store
Administrative
them in the None 4 hours Assistant
project’s
file/folder
5.3 Indorse to the
Administrative
Regional Director None 15 minutes Assistant
for assignment
5.4 Receive and log
Administrative
documents Assistant
5.5 Indorse
documents to the None 1 hour
Division Chief for
Regional Director
evaluation and
processing of
CR/LS
5.6 Receive and log Administrative
documents Assistant
5.7 Assign to an Division Chief
Evaluator for Housing and Real
evaluation and None 1 hour Estate
processing Development and
Regulation
Division
(HREDRD)
134
5.8 Evaluate
completeness
and veracity of
documents
5.8.1 If application
requires
additional
documents,
prepare a
Notice of
Additional
Requiremen
ts, affix
initial and
submit to
Division
Chief for
signature
5.8.2 Log out

Notice to None 3 hours Evaluator
Records
Section for
release to
applicant
5.9 Prepare
documentation
and verification
sheet
5.10 Prepare/fill-up
pro-forma
Notice to
Publish (NTP)
5.11 Submit
documentation
and verification
sheet and NTP
to Division
Chief for review
5.12 Review Division Chief
documentation Housing and Real
and verification None 2 hours Estate
sheet and NTP Development and
Regulation
135
Division
(HREDRD)
5.13 Affix initials to Division Chief

NTP Housing and Real
Estate
Development and
Regulation
Division
(HREDRD)
5.14 Log out NTP to
the Regional
Director for Administrative
Assistant
approval
5.15 Approve NTP
5.16 Affix signature

to NTP
None 2 hours Regional Director
5.17 Log out NTP to
Records
Section for
release to
applicant
5.18 Notify applicant
to receive the None 20 minutes Records Officer
approved NTP
6. Receives NTP 6. Release NTP to Administrative
None 20 minutes Assistant
applicant
7. Publish project and 7. 13 days (PD
secure Affidavit of 957 Projects)
Publication (AOP) None
6 days (BP 220
Projects)
8. Submit Affidavit of 8. Receive and
Publication (AOP) record AOP and Administrative
1 hour Assistant
log out to Division
Chief
8.1 Verify compliance
to monitoring
Orders
None 1 day Monitor
8.1.1 If the applicant
has pending
Order/s,
requires
136
compliance
with the
Order/s

has complied
with the orders,
issues
clearance to
continue
processing of
application
8.2 Issue Clearance
to continue
None 4 hours Monitor
processing of
application
9. Coordinate the 9. Conduct site
conduct of site inspection to
Inspection None 1 day Inspector
determine extent
of development
9.1 Compute
Performance None 2 hours Inspector
Bond (PB)
9.2 Prepare
evaluation report
None 2 hours Inspector
and Authority to
Post Bond (APB)
9.3 Review and
evaluate APB Division Chief
Housing and Real
9.4 Affix initial on Estate
APB None 3 hours Development and
Regulation
9.5 Indorse APB to Division
Regional Director (HREDRD)
for approval
9.6 Approve APB
9.7 Log out to

Records Officer
for release to
applicant
10. Receive APB 10. Notify applicant to Administrative
documents and post receive the None 30 minutes Assistant
bond approved APB Records
10.1 Release APB to Administrative
applicant None 30 minutes Assistant
Records
137
11. Submit Proof of 11. Received Proof of
Posting of Posting of PB
Performance Bond. None 30 minutes Records Officer
(PB) 11.1 Indorse to
Division Chief
11.2 Evaluates
acceptability of
PB
11.3 Prepare
Executive Brief
(EB)
11.4 Process
Certificate of
Registration and
License to Sell
(CR/LS)
11.5 Sign EB and

Submit CR/LS to
Division Chief for
review
11.6 Review and sign
EB
11.7 Review and affix Division Chief

initials to the Housing and Real
Estate
CR/LS
None 2 hours Development and
Regulation
11.8 Submit to the Division
Office of the (HREDRD)
Regional
Director for
approval
11.9 Approve and
sign EB
11.10 Approve and

sign CR/LS
11.11 Log-out
document to
Records
Section for
releasing to the
applicant
138
11.12 Scan CR/LS
and approval
documents and
save/store
them in
project’s
file/folder

to receive
approved
CR/LS
12. Receive CR/LS 12. Release CR/LS None 15 minutes Records Officer
13. Accomplish the 13. Request applicant
feedback form and to accomplish the None 15 minutes Records Officer
drop it in the feedback form.
suggestion box
TOTAL: None 20 days
139
11. Application for Development Permit (DP) of Condominium Project
Issuance of approval of condominium plan or Development Permit (DP) for housing projects
that comply with the standards stipulated under PD 957 and BP 220.

Office or Division:
(HREDRD)
Real Estate Developer, Local Government Unit, National Government
Who may avail:
Agency, and owner of parcel of land
1. Two (2) sets of Condominium Plan, Applicant
drawn to scale duly signed and sealed
by licensed architect:
a) Site development plan to include
parking and parks and playground
layout, if applicable
b) Floor plan(s)
c) Sections and elevations
2. At least two (2) copies of vicinity map Applicant
indicating the adjoining land uses,
access, as well as existing facilities and
utilities at least within 500 meters from
the property boundaries of the project,
drawn to scale and duly signed and
sealed by a license geodetic engineer
3. Building specifications and estimated Applicant
cost
4. Certified true copy of title(s) and BIR
current tax receipt
5. Right to use or deed of sale of right-of- Applicant
way for access road and other utilities
when applicable
6. One (1) copy of project study together Applicant/Other Government Agencies
with the following documents:
a) Project profile indicating among
others, the development cost, total
project cost, amortization
schedules, sources of financing,
marketability, cash flow,
architectural building plans and
work program/project time table;
b) Audited financial statement for the
last 3 preceding years;
c) Income tax return for the last 3
preceding years;
140
d) Certificate of registration from
Securities and Exchange
Commission (SEC);
e) Articles of incorporation or
partnership;
f) Corporation by-laws and all
implementing amendments, and
g) For new corporations (3 years and
below) statement of capitalization
and sources of
h) Income and cash flow to support
work program
7. List of names of duly license Applicant/Other Government Agencies
professionals who signed the plans and
other similar documents in connection
with application filed indicating the
following information:
a) Surname
b) First name
c) Middle name
d) Maiden name, in case of married
women professional;
e) Professional license number, date
of issue and expiration of its validity;
and
f) Professional tax receipt and date of
issue; and
g) Taxpayer’s Identification Number
(TIN)
1. File application for 1. Receive and record
Development application None 5 minutes Records Officer
Permit (DP) documents
1.1 Review
completeness of
application
documents
Note: If submitted
documentary None 25 minutes Records Officer
requirements are not
complete, the same are
returned to the applicant
with a list of
requirements not
complied with
141
2. Receive Order of 2. Compute the total See Annex
Payment (OP) processing fee and B for
45 minutes Records Officer
issue an Order of Schedule
Payment (OP) of Fees
Cashier and pay and issue Official
None 15 minutes Cashier
the total Receipt (OR)
processing fee
Records Officer number and retain a None 30 minutes Records Officer
copy of the OR
4.1 Inform the applicant
of the expected date
to complete the
processing of the
application and
provide contact
information for
inquiry on its status
4.2 Scan documents and
save/store them in Administrative
None 4 hours
the project’s Assistant
file/folder
4.3 Indorse application
documents to the Administrative
None 15 minutes
Regional Director for Assistant
assignment
15 minutes Assistant
documents
4.5 Indorse documents
None
to the Division Chief
2 hours Regional Director
for processing and
evaluation
15 minutes Assistant
documents
evaluation and None Estate
processing 2 hours Development and
Regulation
Division
(HREDRD)
4.8 Evaluate
completeness and
veracity of
None 4 days Evaluator
documents
submitted
142
4.8.1 If the application
requires
additional
documents,
prepare a Notice
of Additional
Requirements to
be approved by
the Division
Chief
4.8.2 Log out Notice

to Records
Section for Administrative
releasing/mailin None Assistant
g to the
applicant
4.9 Secure clearance
from Monitoring
Section that the
applicant has no None 1 day Evaluator
pending Monitoring
Orders to be
complied with
4.10 Verify compliance
to Monitoring
Monitor
Orders

has a pending
monitoring
order/s, issue
a Notice to
Comply with None Division Chief
1 day
pending None
monitoring
order/s to be
signed by the
Division Chief
4.10.2 Log out Notice
to Records
Administrative
Section for Assistant
release the
applicant
4.11 Prepare Clearance
to continue the
processing of the None 4 hours Monitor
application and
143
submit it to
Division Chief for
approval
4.12 Review and

approve Clearance
None 4 hours Division Chief
4.13 Notify Evaluator to

continue
evaluation and
provide a copy of
Clearance for
inclusion in the
approval
documents
4.14 Instruct
Inspector/Monitorin
g staff to conduct a None 1 hour Division Chief
site inspection of
the project
5. Coordinate the 5. Schedule site
conduct of site inspection and notify 1 hour and 45
inspection the applicant None Inspector
minutes
5.1 Conduct site

None 1 day Inspector
inspection
5.2 Prepare Site
Inspection Report
(SIR) and submit to None 4 hours Inspector
Division Chief for
approval
5.3 Review and approve
SIR and advise
evaluator to continue None 4 hours Division Chief
the processing of the
application
5.4 Continue processing
of the application
and evaluate the
acceptability of the
Development Permit
(DP)
5.5 Process Executive
Brief (EB) and
Development Permit
(DP) and submit to
144
Division Chief for
review
5.6 Review evaluation.
Affix signature to the
Executive Brief (EB)
None 1 day Division Chief
and affix initials to
the Development
Permit (DP)
5.7 Indorse to Regional Administrative
Director for approval
5.8 Approve the
evaluation. Affix
signature on the
Executive Brief (EB)
and Development
Permit (DP)
5.9 Log out approval
documents to
Administrative
Records Section for None 15 minutes Assistant
release to the
applicant
5.10 Receive
Development
Permit (DP) and
approval document
5.11 Scan Development
Permit (DP) and
approval
Administrative
documents and None 4 hours
Assistant
save/store them in
the project’s
file/folder
5.12 Notify applicant to
receive approved
Development
Permit (DP)
6. Receive the 6. Release
Development Development Permit None 15 minutes Records Officer
Permit (DP) (DP)
7. Accomplish the 7. Request applicant to
feedback form and accomplish the Administrative
drop it in the feedback form
suggestion box
TOTAL: None 15 days
145
12. Application for Registration of Real Estate Brokers, Salespersons,
Business Firms and Dealer
Granting of authority to dealers, brokers and salespersons to engage in the business of

selling subdivision lots or condominium units.

Office or Division:
(HREDRD)
Businesses or persons who are engaged in the business of selling
Who may avail:
subdivision units/lots or condominium units
A. Brokers:
1. Two (2) recent 2 x 2 color photo Applicant
2. Photocopy of valid PRC-issued Professional Regulatory Commission (PRC)
Certificate of Registration and PRC-
issued Professional Identification
Card (Originals thereof to be
presented upon filing for comparison
as faithful reproduction)
3. Photocopy of the Cash Bond or Surety Bond or DHSUD Cashier
Surety Bond (Original copy to be
presented upon filing for comparison
as faithful reproduction)
4. Photocopy of the Official Receipt Applicant
(Filing Fee for Registration)
5. Specimen Signature (for new Applicant
applicants)
B. Salespersons (in addition to letter Brokers’ requirements):
1. Photocopy Letter of Engagement/ DHSUD - registered Dealer or Broker
Employment originally signed by a DHSUD
- registered Dealer or Broker
2. Photocopy of proof of Broker’s DHSUD Applicant
updated registration
C. For Business Firms (in addition to letter A requirements):
1. Secretary’s Certificate or Sworn Applicant
Authorization of the Representative
2. Photocopy of Certificate of Registration Applicant
with the Security and Exchange
Commission (SEC) for Corporation/
Partnership, Department of Trade and
Industry (DTI) for Single Proprietor, or
Cooperative Development Authority (CDA)
Card (Original thereof to be presented
upon filing for comparison as faithful
reproduction)
146
3. Photocopy of the Articles of Incorporation, Applicant
Partnership, or Cooperation Card (Original
thereof to be presented upon filing for
comparison as faithful reproduction)
4. Current list of engaged or employed Applicant
DHSUD brokers and/or salesperson;
D. Dealer (in addition to letter A requirements):
1. Photocopy of valid NBI Clearance or Court NBI (National Bureau of Investigation)
Clearance Card (Original copy to be
presented upon filing for comparison as
faithful reproduction)
1. File application 1. Receive and Processing
and submit record application Fees:
documentary documents a) PHP 720
requirements (Broker,
1.1 Review Dealer,
completeness of and
application Busines
documents s Firm)
b) PHP 288
Note: If the (Salespe
application rson)
documents are
incomplete, the Cash Bond:
same are returned to a) PHP
the applicant with a 5,000
list of requirements (Broker
to be complied with and
Dealer)
b) PHP
1,000 15 minutes Records Officer
(Salespe
rson)
c) PHP
20,000
(Busines
s Firm)
Penalty:
a) PHP 200
for late
renewal
b) PHP
200/year
of non-
renewal
147
2. Receive Order of 2. Compute the total
Payment (OP) processing fee
and issue an None 15 minutes Records Officer
Order of Payment
(OP)
Cashier and settle and issue Official None 30 minutes Cashier
the required fee Receipt (OR)
Evaluator Number and retain None 15 minutes Records Officer
a copy of the OR
4.1 Inform the
applicant of the
expected date to
complete
processing of
application and
provide contact
information for
inquiry on its
status
4.2 Scan application
documents and
Administrative
save/store them None 4 hours Assistant
in the applicant’s
file/folder
4.3 Log out to
Administrative
HREDRD for None 15 minutes Assistant
processing
4.4 Evaluate the
veracity of
submitted
documents
Note: If found
deficient, require the
applicant to submit
additional documents
by sending a Notice None 3 days Evaluator
of Additional
Requirements signed
by the Division Chief
4.5 Process
Certificate of
Registration (CR)
and identification
card (ID)
148
4.6 Indorse to
Division Chief for
review
4.7 Review
evaluation Division Chief
Housing and Real
4.8 Affix initial to CR Estate
and ID card None 1 day Development and
Regulation
4.9 Indorse to Division
for approval
4.10 Approve
application

CR and ID Card
4.12 Log out approval
document to
Records Officer
for release to
applicant
4.13 Scan approval
documents and
Administrative
store them in the None 4 hours Assistant
applicant’s
file/folder
to receive
approved
Certificate of
Registration
(CR) and
Identification (ID)
card
5. Receive CR and ID 5. Release CR and
Administrative
card ID card None 15 minutes Assistant
6. Accomplish the 6. Request applicant
feedback form and to accomplish the Administrative
drop it in the feedback form
suggestion box
6 days,
30 minutes
149
13. Application for Certificate of Completion
Issuance of certification that a project (issued CR/LS) is completed in accordance with the
approved plans and is required prior to turnover of common areas, such as parks and
playgrounds, roads, etc. to the local governments for subdivision projects, and land, common
building areas, etc. to condominium corporations for condominium projects.

Office or Division:
(HREDRD)
Owner and developer of a subdivision; condominium and other real estate
Who may avail: development project issued Certificate of Registration and License to Sell
(CR/LS)
1. Application Letter Applicant
2. Other documentary requirements to be
required upon evaluation of project docket
For Certificate of Completion of Subdivision Project:
1. Certified true copy of Certificate of Homeowner’s Association (HOA)
Registration of the homeowner’s
association issued by this Office or
to its predecessors; if any
2. Notarized Fact Sheet; Applicant
3. Updated sales status report certified Applicant
by the responsible officer of your
company;
4. Status of Real Estate Mortgage/s, if Applicant
any was/were constituted;
5. Proof of Transfer Certificates of Title DENR/LMB/LRA/Register of Deeds
of open spaces with annotation of its
uses;
6. Payment of the processing fee Cashier’s Office
For Certificate of Completion of Condominium Project:
1. Certified true copy of the Certificate of Local Building Official of LGU
Occupancy issued by the Local Building
Official;
2. Certified true copy of the Fire Safety Bureau of Fire Protection
Inspection Certificate issued by the Bureau
of Fire Protection;
3. Certified true copy of the Mechanical Local Building Official of LGU
Inspection Certificate issued by the Local
Building Official;
4. Certified true copy Certificate of Securities and Exchange Commission (SEC)
Registration of the condominium
corporation with the Securities and
Exchange Commission;
150
5. Updated Sales Status report certified as Applicant
true and correct by the responsible officer
of your company;
6. Status of Real Estate Mortgage/s, if any Applicant
was/were constituted;
7. Notarized Fact Sheet; Applicant
8. Payment of processing fee Cashier’s Office
1. File application 1. Receive and
letter for Certificate record application None 5 minutes Records Officer
of Completion letter
(COC) 1.1 Inform the
applicant of the
expected date to
complete the
processing of the
application and
provide contact
information for
inquiry on its
status
1.2 Scan application
letter and
endorse to the
Office of the
Regional Director
None 2 hours Administrative
Assistant
1.3 Indorse
application letter
to the Regional
Director
1.4 Indorse to the
Division Chief for
assignment to an
Evaluator
processing Estate
None 35 minutes Development and
Regulation
Division
(HREDRD)
1.6 Borrow project
docket in the
Records Section
1.7 Evaluate project
records and
151
prepare Notice of
Monitoring
2. Coordinate the 2. Schedule site
conduct of site inspection and
None 1 hour Inspector
inspection notify the
applicant
2.1 Conduct site
None 1 day Inspector
inspection
2.2 Prepare Site
Inspection Report
(SIR) with None 2 hours Inspector
recommendation
s
2.3 Indorse Site
Inspection Report
None 30 minutes Inspector
(SIR) to evaluator
for action
2.4 Receive Site
Inspection Report None 1 hour Evaluator
(SIR)
2.5 Evaluate project
records and SIR
and check for None 1 day Evaluator
completeness of
documents
2.6 Prepare a Notice Certificate
to submit Fee:
documentary a) PHP 180
requirements (Socialize
including d Housing
payment of fees Subdivisio
n Project
under BP
220)
b) PHP 216
(All other 2 hours Evaluator
projects
under PD
957 and
BP 220)
Inspection
Fee:
a) PHP
1,500/ha
X land
area (for
152
subdivisio
n project)
b) ₱1,500/flo
or X
number of
floors (for
condomini
um
project)
2.7 Indorse
evaluation and
None 30 minutes Evaluator
Notice to Division
Head for review
2.8 Review
Housing and Real
2.9 Affix initials to Estate
Notice and None 1 day Development and
forward to the Regulation
Office of the Division
for approval
2.10 Approve
evaluation and
affix signature to
the Notice
2.11 Log out signed
Notice to
Records Section
for release to
applicant
3. Receive Notice 3. Notify the
applicant to
receive the
approved Notice
4. Settle required 4. Process payment
fees at the and issue Official None 15 minutes Cashier
Cashier’s Office Receipt (OR)
5. Submit documents 5. Receive
to Records Officer documents; record
including a copy of OR number and None 5 minutes Records Officer
Official Receipt retain a copy of
(OR) the OR
5.1 Inform the
applicant of the None 5 minutes Records Officer
expected date to
153
complete the
processing of the
application and
provide contact
information for
inquiry on its
status
5.2 Record and scan
Administrative
documentary None 2 hours Assistant
requirements
5.3 Indorse
documents to Administrative
None 1 hour Assistant
HREDRD for
review
5.4 Receive Division Chief
documents and Housing and Real
forward them to Estate
the assigned None 10 minutes Development and
Regulation
evaluator
Division
(HREDRD)
5.5 Review and
evaluate
documents
Note: If submitted
documentary
requirements are
incomplete, the
same are returned to
the applicant with a
list of requirements
to be complied with
5.6 Process
Certificate of
Completion
(COC) and None 2 hours Evaluator
indorse to
Division Head for
review
5.7 Review
Housing and Real
Estate
5.8 Affix initial to the
None 1 day Development and
COC and forward Regulation
to the Regional Division
Director for (HREDRD)
approval
154
5.9 Approve
evaluation and
affix signature to
the COC
5.10 Log-out approval
documents to None 30 minutes Regional Director
Records Section
5.11 Receive COC
and approval None 10 minutes Records Officer
documents
5.12 Scan COC and
approval
documents and Administrative
None 4 hours
save/store them Assistant
in the project’s
file/record
to receive None 10 minutes Records Officer
approved COC
6. Receive approved 6. Release COC
Administrative
Certificate of None 15 minutes Assistant
Completion (COC)
7. Accomplish 7. Request applicant
feedback form and to accomplish Administrative
drop to suggestion feedback form
box
10 days,
30 minutes
155
14. Application for Other Housing, Real Estate and CLUP or Zoning
Certifications
Issuance of other certifications and approvals in relation to housing and real estate
development.
Office or Division: Housing and Real Estate Development Regulation Division (HREDRD)
Type of Transaction: G2B – Government to Business; G2G – Government to Government;
Owner and developer of a subdivision, condominium and other real
Who may avail: estate development project issued Certificate of Registration and
License to Sell (CR/LS)
Advertisement Approval
1. Application Form Regional Office
2. Two (2) sets of materials Applicant
3. Processing fee Cashier’s Office
Clearance to Mortgage
2. Pro-forma affidavit (Owner/Developer) Regional Office
3. Pro-forma affidavit (Mortgagee Regional Office
Bank/Financing Institution)
4. Certified true copy of Title/s to be Applicant
mortgages
Creditable Withholding Tax
2. Certified true copy of titles Applicant
3. Photocopy of CR/LS Applicant
Amendment of Certificate of Registration and License to Sell (CR/LS)
1. Letter request Applicant
2. Surrender original CR/LS for amendment Applicant
Amendment of Master Deed with Declaration of Restriction (MDDR) of Condominium
Project
1. Letter request Applicant
2. Draft MDDR Applicant
3. Notice and/or consent from buyers Applicant
FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBLE
1. File application for 1. Receive and
Development record
Permit (DP) application
documents
156
1.1 Review
completeness of
application
documents
1.1.1 If submitted
documentary
requirements
are not None 25 minutes Records Officer
complete,
the same are
returned to
the applicant
with a list of
requirements
not complied
with
2. Receive Order of 2. Compute the Processing
Payment (OP) total processing fees:
fee and issue an
Order of a) PhP 720 –
Payment (OP) Ad Approval
b) PhP 1,440
– Clearance
to Mortgage,
Amendment
of CR/LS,
Amendment
of MDDR)
c) PhP
216/lot –
Creditable
Withholding
Tax
Forms:
a) PhP
216/form –
CR and LS
Form
(Amendment
of CR/LS)
3. Present OP to 3. Process
Cashier and payment and
pay the total issue Official
processing fee Receipt (OR)
157
Records Officer number and
retain a copy of
the OR
4.1 Inform the
applicant of the
expected date to
complete the
processing of
the application None 5 minutes Records Officer
and provide
contact
information for
inquiry on its
status
4.2 Scan documents
and save/store
Administrative
them in the None 4 hours Assistant
project’s
file/folder
4.3 Indorse
application
documents to Administrative
None 15 minutes
the Regional Assistant
Director for
assignment
documents
4.5 Indorse
documents to
the Division
Chief for
processing and
evaluation
None 15 minutes
documents Assistant
4.7 Assign to an
evaluator for
None 2 hours Division Chief
evaluation and
processing
4.8 Evaluate
completeness
and veracity of
documents
None 2 days Evaluator
submitted
4.8.1 If the
application
158
requires
additional
documents,
prepare a
Notice of
Additional
Requirement
s to be
approved by
the Division
Chief
4.9 Log out Notice
to Records
Section for Administrative
None
releasing/mailin Assistant
g to the
applicant
4.10 Secure
clearance from 1 day
Monitoring
Section that the
applicant has None Evaluator
no pending
Monitoring
Orders to be
complied with
4.11 Verify
compliance to
Monitor
Monitoring
Orders
4.11.1 If the
applicant has
a pending
monitoring
order/s,
None 1 day
issue a
Notice to
Division Chief
Comply with
pending
monitoring
order/s to be
signed by the
Division
Chief
4.12 Log out Notice
Administrative
to Records None 4 hours
Assistant
Section for
159
release to the
applicant
4.13 Prepare
Clearance to
continue the
processing of
Monitor
the application
and submit it to
Division Chief
for approval
4.14 Review and
approve None 4 hours Division Chief
Clearance
4.15 Notify Evaluator
to continue
evaluation and
provide a copy
of Clearance
for inclusion in
the approval
documents
4.16 Continue
processing of
the application
and evaluate
the None 1 day Evaluator
acceptability of
the
Certification/Ap
proval
4.17 Process
Certification/Ap
proval and
submit to
Division Chief
for review
4.18 Review
evaluation and
Affix initials on
None 1 day Division Chief
the
Certification/Ap
proval
4.19 Indorse to
Regional Administrative
Director for
approval
4.20 Approve the
evaluation. Affix
160
signature on
the
Certification/Ap
proval
4.21 Log out
approval
documents to
Administrative
Records None 15 minutes Assistant
Section for
release to the
applicant
4.21 Receive
Certification/
Approval and None 15 minutes Records Officer
approval
document
4.22 Scan
Certification/Ap
proval and
approval
Administrative
documents and None 4 hours Assistant
save/store
them in the
project’s
file/folder
to receive
Certication/App
roval
5. Receive the 5. Release
Development Certification/Appr None 15 minutes Records Officer
Permit (DP) oval
6. Accomplish the 6. Request
feedback form and applicant to Administrative
None 15 minutes
drop it in the accomplish the Assistant
suggestion box feedback form
10 days,
15 minutes
161
15. Site Zoning Certification (Simple Zoning)
Issuance of zoning certification to any registered owner of a parcel of land who intends to
utilize the same for the development of a new project or expansion of an existing project in
LGUs without Comprehensive Land Use Plans/Zoning Ordinances to ensure compatibility or
conformity of the project with the zoning classification per approved CLUP.

Office or Division:
Division (ELUPDD)
Who may avail: All
1. Fully accomplished and notarized DHSUD-ELUPDD/may be downloaded from
Application Form for Zoning Certification DHSUD official website: www.dhsud.gov.ph
2. Vicinity Map drawn to an appropriate scale Applicant
showing the property in question, including
geographic coordinates (WGS 84) of the
estimated center of the property/lot and
indicating appropriate landmarks; and
3. Original and one (1) photocopy of TCT/OCT Applicant
(or any proof of ownership or right over the
property)/Tax Declaration
1. Submit the 1. Receive
application for the application and
issuance of Zoning review
Certification completeness of
together with the documents or
documentary requirements
requirements
1.1 If incomplete,
return the
PhP 216 30 minutes Receiving Officer
documents to the
applicant
1.2 If complete, issue

Order of Payment
and advise the
Applicant to pay it
to the Collecting
Officer
2. Pay the 2. Receive payment
required and issue Official None 5 minutes Collecting Officer
processing fee Receipt (OR)
162
3. Submit the 3. Check the OR,
documents and receive the
present OR to the documents, and
Receiving advise applicant None 5 minutes Receiving Officer
Officer/ELUPDD on the date of
for evaluation release of Zoning
Certification
3.1 Upon receipt of
documents,
process application
for zoning Processor
certification and Environmental,
conduct site Land Use and
inspection, if None 5 days Urban Planning
necessary, prior to and Development
preparation of Division
zoning certification; (ELUPDD)
if incomplete,
issue Notice of
Deficiency
3.2 Review and Housing and
endorse Zoning Homesite
Certification to Regulation Officer
Regional Director VI
Environmental,
None 15 minutes Land Use and
Urban Planning
and Development
Division
(ELUPDD)
3.3 Review documents
and sign Zoning None 10 minutes Regional Director
Certification
3.4 Record Zoning Releasing/
Certification
4. Present OR and 4. Check OR and
Releasing/
receive Zoning release Zoning None 5 minutes Records Officer
Certification Certification
5 days,
TOTAL: PhP 216 1 hour,
15 minutes
163
16. Zoning Certification for DAR Conversion (Subject to AO 3)
Any applicant who intends to file an application for land use conversion with the Department
of Agrarian Reform (DAR), is required to secure from DHSUD (formerly HLURB) a
Certification on the actual zoning or classification of the land subject of application based on
the approved CLUP and ZO, pursuant to DAR Administrative Order No. 01-02.

Office or Division:
Division (ELUPDD)
Who may avail: All
1. Fully accomplished and notarized DHSUD-ELUPDD/may be downloaded from
Application Form for Zoning Certification DHSUD official website: www.dhsud.gov.ph
2. Vicinity Map drawn to an appropriate scale Applicant
showing the property in question, including
geographic coordinates (WGS 84) of the
estimated center of the property/lot and
indicating appropriate landmarks; and
3. Original and one (1) photocopy of TCT/OCT Applicant
(or any proof of ownership or right over the
property)/Tax Declaration
1. Submit the 1. Receive
application for the application and
issuance of Zoning reviews/checks
Certification completeness of
together with the documents or
documentary requirements
requirements
1.1 If incomplete,
return the PHP
30 minutes Receiving Officer
documents to the 720/ha
applicant
1.2 If complete, issue

Order of Payment
and advise the
Applicant to pay it
to the Collecting
Officer
2. Pay the required 2. Receive payment
processing fee and issue Official None 5 minutes Collecting Officer
Receipt (OR)
164
3. Submit the 3. Check the OR,
documents and receive the
present OR to the documents, and
Receiving advise applicant None 5 minutes Receiving Officer
Officer/ELUPDD on the date of
for evaluation release of Zoning
Certification
3.1 Upon receipt of
documents,
process application
for zoning Processor
certification and Environmental,
conduct site Land Use and
inspection, if None 7 days Urban Planning
necessary, prior to and Development
preparation of Division
zoning certification; (ELUPDD)
if incomplete,
issue Notice of
Deficiency
3.2 Review and Housing and
endorse Zoning Homesite
Certification to Regulation Officer
Regional Director VI
Environmental,
None 15 minutes Land Use and
Urban Planning
and Development
Division
(ELUPDD)
3.3 Review documents
and sign Zoning None 10 minutes Regional Director
Certification
3.4 Record Zoning Releasing/
Certification
4. Present OR and 4. Check OR and
Releasing/
receive Zoning release Zoning None 5 minutes Records Officer
Certification Certification
7 days,
TOTAL: None 1 hour,
11 minutes
165
17. Request for Technical Assistance as Resource Person/Facilitator
Requests for specialization-based capacity development and other knowledge sharing and
learning services that are technical in nature.
Public Housing and Settlements Division (PHSD);

Division (ELUPDD);
Office or Division: Homeowners Association and Community Development Division
(HOACDD);
(HREDRD)
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government;
Local Government Units (LGUs); Brokers; Salespersons; Real-Estate
Who may avail:
Practitioners; Developers
1. Request letter, with brief description of the Client
activity
1. Send request for 1. Receive, record
technical and forward the
assistance to the request for None 30 minutes Receiving Officer
concerned regional assistance to the
office front desk Regional Director
(walk-in or email) 1.1 Review, assign
and instruct None 1 hour Regional Director
concerned division
1.2 Review, assign Division Chief
and instruct None 1 hour of the concerned
concerned staff Division
1.3 Review the Assigned Action
request and draft Officer (Housing
corresponding None 1 hour and Homesite
response Regulation
Officer, PDO)
1.4 Review and Division Chief
endorse response None 1 hour of the concerned
for release Division
1.5 Review and
approve response None 1 hour Regional Director
for release
1.6 Transmit the Assigned Action
approved Officer (Housing
response and None 2 days and Homesite
finalize details with Regulation
Officer, PDO)
166
the requesting
party
An agreement
must be reached
between the
parties; coordinate
further details, if
necessary
2 days,
30 minutes
167
18. Issuance of Certification of Site Inspection and Assessment/Evaluation of
Projects
Request for site inspections, comments, assessment and evaluation of project for purposes
of executive issuance forwarded to the regional offices.
Office or Division: Regional Office – Public Housing and Settlements Division (PHSD)
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
Who may avail: Government Offices; Public
1. Memorandum/Letter requesting for site Secured by the requesting office, from the
inspection/evaluation for possible site for proponent
socialized housing
1. Send request 1. Receive and Administrative
letter for site record the Assistant
inspection document and None 30 minutes Public Housing
refer to the and Settlements
Regional Director Division (PHSD)
1.1 Review, instruct
and assign the
document/s to the
action officer
1.2 Record and Administrative
forward the Assistant
document to the None 30 minutes Public Housing
assigned officer and Settlements
Division (PHSD)
1.3 Review and refer Project
the documents Development
with instruction to Officer V
None 4 hours Public Housing
the action officer
and Settlements
Division (PHSD)
1.4 Prepare Project
necessary action Development
documents for Officer II and
signature of None 1 day Project
Development
officials
Officer I
Public Housing
and Settlements
Division (PHSD)
1.5 Coordinate Project
logistics None 1 day Development
Officer I
168
Public Housing
and Settlements
Division (PHSD)
1.6 Refer back the
action document Project
to the assigned Development
officer to Officer V/Division
Chief
coordinate with
concerned None 20 minutes Project
DHSUD Development
Bureaus/Services Officer II
and other
government
agencies
1.7 Conduct complete Project
staff work and/or Development
revise draft Officer IV or
None 2 days
comments based Project
on instructions Development
Officer III
1.8 Conduct actual site Project
inspection/ Development
assessment Officer IV and
None 1 day Project
Development
Officer III
1.9 Draft initial position/ Project
assessment for Development
comments of the
None 1 day Officer V/Division
Division Chief Chief
1.10 Receive and review
the draft for
endorsement to the
Regional Director
1.11 Sign the draft
findings/comments
on the proposed
housing site
2. Receive the 2. Records and Project
findings/ forward the Development
comments on signed and Officer I
the proposed approved action None 20 minutes
Administrative
housing sites document/s to the
Assistant of the
requesting office Director
6 days,
10 minutes
169
REGIONAL OFFICE
Internal Services
170
learning and development activities, among other technical services offered to internal clients
in the regions.

1. One (1) Request letter or prescribed Requesting party or concerned office
request form
1. Submit/send 1. Receive and
request letter record request None 5 minutes Receiving Officer
letter
1.1 Disinfect the
documents (if None 35 minutes Receiving Officer
printed)
1.2 Route the
the Director/OIC
1.3 Review
document and
to the concerned
divisions
1.4 Route to the
Administrative
division
1.5 Receive and
assess the
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
recommendation
171
on the course of
action regarding
the request
2 days,
55 minutes
172
1. One (1) Request letter or prescribed Requesting party or concerned office
request form
1. Submit/send 1. Receive and
request letter record request None 5 minutes Receiving Officer
letter
1.1 Disinfect the
printed
1.2 Route the
the Director/OIC
1.3 Review
document and
to the concerned
Division Chief
1.4 Route to the
Administrative
division
1.5 Receive and
assess the
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
recommendation
on the course of
action regarding
the request
6 days,
55 minutes
173
letter
1.1 Disinfect the
printed
1.2 Route the
the Director/OIC
1.3 Review
document and
to the concerned
Division Chief
1.4 Route to the
Administrative
division
1.5 Receive and
assess the
delegate to staff,
if needed
1.6 Process the
request and
recommend to
the supervisor
the course of
action to take
1.7 Review and
recommendation
on the course of
action regarding
the request
19 days,
55 minutes
174
2. Issuance of Human Resource-Related Certification/Records
Prepares and issuance of Service Record, Certificate of Employment and Compensation,
and other similar documents which reflect a personnel’s records pertaining to his/her
employment.
Administrative Service (AS) – Human Resource Development Division

Office or Division:
(HRDD)
All DHSUD officials and employees (active and separated/retired), or
Who may avail:
their legal heir in case of death, and other competent authorities
1. Request Slip Human Resource Development Division (HRDD)
1. Submit 1. Review the
accomplished completeness of Administrative
None 1 hour Staff
Request Slip submitted
indicating type of Request Slip
document being 1.1 Prepare Supervising
requested and document None 1 day Administrative
purpose Officer
1.2 Review and sign Chief
the prepared None 2 hours Administrative
document Officer
1.3 Route back to
HR None 1 hour Director/OIC
1.4 Route to the

Administrative
concerned None 30 minutes Staff
division
1.5 Issue the
document to
None
requesting
employee Supervising
2. Receive the 2. Request the 30 minutes Administrative
signed document client to Officer
requested accomplish the None
Client Feedback
Form
1 day,
TOTAL: None
4 hours
175
FEEDBACK AND COMPLAINTS MECHANISM
FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Accomplish our Customer Satisfaction Survey form and put
in the drop boxes located at the DHSUD lobby, Ground
Floor DHSUD Main Bldg., Kalayaan Avenue corner
Mayaman St., Diliman, Quezon City, or any of DHSUD’s
Regional Offices.
An online version of the form may be accessed through:

https://tinyurl.com/DHSUDRAF
How feedback is processed? The Public Assistance Division collects and processes the
results of the Customer Satisfaction Survey from the central
and regional offices for reporting to the Director of the
Public Assistance Service (PAS). The Director of PAS
presents the feedback to the regular management
committee meetings for appropriate action.
How to file complaints? Complaints may be filed through email and postal mail.
Emails may be sent to info@dhsud.gov.ph while postal mail
may be addressed to:
Public Assistance Division

Department of Human Settlements and Urban Development
Kalayaan Ave. corner Mayaman St., Diliman, Quezon City
How complaints are processed? The Public Assistance Division (PAD) reviews and refers
complaints and queries to the appropriate offices. The
concerned offices directly communicate to the complainant
through available channels. PAD monitors the process until
complaints are addressed/resolved. An online feedback
mechanism is used to ensure that complaints filed are
managed from filing to resolution.
Contact Information of ARTA, ARTA: complaints@arta.gov.ph
PCC, CCB ARTA: (02) 8478-5093
PCC: 8888
CCB: 0908-881-6565 (SMS)
176
LIST OF OFFICES
Office Address Contact Information

DHSUD Central Office DHSUD Bldg., Kalayaan Ave. cor. 8424-4070
Mayaman St., Quezon City, Metro Manila 0916-674-1443
DHSUD Region I 3/F Florentino Bldg., Gen. Luna St., Brgy.
(072) 619-4114
IV, San Fernando City, La Union
DHSUD Region II Burgos cor. Lecaros Sts., Centro 01,
0917-899-6318
Tuguegarao City, Cagayan
DHSUD Region III Landline:
(045) 966-6796
Diosdado Macapagal Gov’t Center, Brgy.
Maimpis, San Fernando City, Pampanga HREDRD:
0968-683-8032; 0935-
980-4014
DHSUD Region IV-A Records:
(049) 502-9752
(049) 502-9747
Admin and Finance:

(049) 502-9751
Licensing and Permit

Section:
Dencris Bldg., Barangay Halang, 0946-752-7169
Calamba City, Laguna
Monitoring and
Evaluation Section:
0965-356-0122
HOACDD:
0960-687-6985
ELUPDD:
0955-174-4298
DHSUD Region IV-B DHSUD Bldg., Kalayaan Ave. cor. 0961-498-0236
Mayaman St., Quezon City, Metro Manila 0927-437-6114
DHSUD Region V 3/F Tyler Bldg., Rizal St. Legazpi City, 0966-396-2728
Albay 0929-687-1824
DHSUD Region VI 2/F Gaisano Capital ICC Mall, Sen.
(033) 321-6177
Benigno Aquino Avenue, Mandurriao,
(033) 323-0163
Iloilo City
DHSUD Region VII HREDRD:
0927-201-9325
6th Flr., ADG IT Building, Lopez Jaena
St., Subangdaku, Mandaue City
HOACDD:
0933-557-4628
177
DHSUD Region VIII IP Bldg., Maharlika Highway, Caibaan, (053) 888-9078
Tacloban City 0917-512-5866
DHSUD Region IX Bajamunde Compound, Roxas Street,
(062) 925-2564
Sta. Maria District, Pagadian City
DHSUD Region X 2/F, Gateway Tower 2, Limketkai Center,
0966-300-0195
Lapasan, Cagayan De Oro City
DHSUD Region XI RAMS bldg., Quimpo Blvd., Ecoland, 0906-761-5763
Matina, Davao City 0948-445-3782
DHSUD Region XII JYSL Bdlg., Arellano cor. Balmores Sts.,
0922-888-4177
Koronadal City, South Cotabato
DHSUD CAR Botanical Garden, Leonard Wood Road,
(074) 424-2026
Baguio City
DHSUD CARAGA Acusar Bldg. New Road, Brgy. Limaha,
(085) 817-0047
Butuan
DHSUD NCR Records:
0916-378-0531
HOACDD:
0956-902-5939
DHSUD Bldg., Kalayaan Ave. cor.
Licensing and Permit
Mayaman St., Quezon City, Metro Manila
Section:
0921-757-3383
Monitoring and
Evaluation Section:
0921-757-3394
178
ANNEX A
SCHEDULE OF FEES
CERTIFICATE OF REGISTRATION AND LICENSE TO SELL (CR/LS)

(Sourced from HLURB Board Resolution No. 912 series of 2019)
Particulars Unit Cost in PhP

A. SUBDIVISION UNDER PD 957
1. Certificate of Registration Processing Fee 2,880.00 per application
2. License to Sell Processing Fee 216.00 per saleable lot
3. Additional
▪ Floor Area of Housing Component 14.40 per sq. meter of saleable area
▪ Inspection Fee 1,500.00 per hectare
▪ CR Form 216.00 per form
▪ LS Form 216.0 er form
B. SUBDIVISION UNDER BP 220 - ECONOMIC
1. Certificate of Registration Processing Fee 720.00 per application
3. Additional
▪ LS Form 216.00 per form
C. SUBDIVISION UNDER BP 220 - SOCIALIZED
3. Additional
D. CONDOMINIUM UNDER PD 957
2. License to Sell
▪ Residential 17.30 per sq. meter of saleable area
▪ Commercial 36.00 per sq. meter of saleable area
3. Additional
▪ Residential Parking 17.30 per sq. meter of saleable area
▪ Commercial Parking 36.00 per sq. meter of saleable area
E. CONDOMINIUM UNDER BP 220
2. License to Sell
▪ Residential 7.20 per sq. meter of saleable area
179
▪ Commercial 10.65 per sq. meter of saleable area
3. Additional
▪ Residential Parking NOT APPLICABLE
▪ Commercial Parking NOT APPLICABLE
F. MEMORIAL PARK
2. License to Sell 72.00 per 2.5 sq. meter of saleable area
3. Additional
G. COLUMBARIUM
2. License to Sell 72.00 per vault
3. Additional
H. CEMETERY
2. License to Sell 28.00 per tomb
3. Additional
I. FARMLOT
2. License to Sell 720.00 per lot
3. Additional
▪ Housing Component/Floor Area 3.00 per sq. meter of saleable area
▪ LS Form 216.0 er form
J. INDUSTRIAL/COMMERCIAL SUBDIVISION
2. License to Sell 3.00 per sq. meter of land area
3. Additional
▪ Housing Component/Floor Area 3.00 per sq. meter of saleable area
180
ANNEX B
SCHEDULE OF FEES
DEVELOPMENT PERMIT/ALTERATION PERMIT

Particulars Unit Cost in PhP

A. DEVELOPMENT PERMIT - PD 957
4. Preliminary Fee 720.00 per application
5. Land Area 7.20 per sq. meter
6. Additional
▪ Construction Floor Area 23.05 per sq. meter
▪ Number of Floors/Layer 288.00 per floor
B. DEVELOPMENT PERMIT - BP 220
6. Additional
C. DEVELOPMENT PERMIT - COLUMBARIUM
4. Preliminary Fee 3,600.00 per application
6. Additional
▪ Number of Floors/Layer 3.00 per layer
D. CONVERSION - PD 957
6. Additional
E. CONVERSION - BP 220
6. Additional
F. ALTERATION PLAN - PD 957
4. Affected Area 23.05 per sq. meter
5. Additional Saleable Area 17.30 per saleable area
6. Additional
181
G. ALTERATION PLAN - BP 220
4. Affected Area 5.80 per sq. meter
5. Additional Saleable Area 7.20 per saleable area
6. Additional
182
ANNEX C
SCHEDULE OF FEES
HOMEOWNERS ASSOCIATION
1. Registration of Homeowners Association

Examination/Registration Regular HOAs
▪ Articles of Incorporation PhP 940
▪ By-Laws PhP 940
2. Stamping of Books PhP 50/book
3. Amendments
▪ Articles of Incorporation PhP 720
▪ By-Laws PhP 720
4. Dissolution of Homeowners Association PhP 720
5. Certification of the new sets of Officers PhP 504
6. Other Certification PhP 216
▪ Inspection Fee PhP 1, 500/ha
7. Research Fee PhP 50/docket
183

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DEPARTMENT OF HUMAN SETTLEMENTS

AND URBAN DEVELOPMENT

III. Service Pledge

Central Office (External Services)

Central Office (Internal Services)

Regional Office (External Services)

Regional Office (Internal Services)

Feedback and Complaints Mechanism 176

Frontline services (housing-related concerns, technical assistance to LGUs, assistance on

1. Electronic Request for Assistance Form

For calls Public Assistance Service (phone interview)

1. Details of complaint/query (short interview)

1. Electronic Request for Assistance Form

For calls Public Assistance Service (phone interview)

1. Details of complaint/query (short interview)

Environmental, Land Use and Urban Planning and Development

Environmental, Land Use and Urban Planning and Development

Office or Division: Legal Service (LS) – Legal Assistance Division (LAD)

1.4.2 If non- None 2 days Attorney IV

Office or Division: Legal Service (LS) – Appeals Division

Office or Division: Public Housing and Settlement Services (PHSS)

Environmental, Land Use and Urban Planning and Development

1. one (1) valid ID for external clients

2.1 Assess the query/

2.2 Retrieve the

2.4 For unavailable

Office or Division: All Bureaus, Services and Offices

Office or Division: Legal Service (LS) – Legal Assistance Division (LAD)

Office or Division: Legal Service (LS) – Legal Assistance Division (LAD)

▪ Important details and relevant

Knowledge Management and Information Systems Service

Must observe the following rules:

Technical support/troubleshooting request from DHSUD employees for ICT hardware/

Knowledge Management and Information Systems Service

Office or Division: All Divisions and Offices

2. Notice of Cash Allocation (NCA) (1 certified Department of Budget and Management

3. Matrix of Computation, if applicable (1 Human Resource Development Division

6. Notice of Step Increment (NOSI), if applicable Human Resource Development Division

a) Box A duly signed by

If available, posts the

1.10 Record in the

1.13 Forward the

1.25 Accomplish the

If not, returns the

If not, returns the

For Check Payment:

Office or Division: Finance Service (FS) – Accounting Division (AD)

Classification Kind of Transaction

Office or Division: Finance Service (FS)_- Accounting Division (AD)

Human Resource Development Division (HRDD); Administrative

a) Invitation of Sponsoring Agency Sponsor/Host

Administrative Service (AS) – Human Resource Development Division

Management of supplies, properties, materials and equipment, and administration and

Office or Division: Regional Offices Frontline Desk

1. Details of complaint/query (short interview)

1. Details of complaint/query (short interview)

Office or Division: Regional Officer concerned

Granting of juridical personality to all homeowners and/or neighborhood associations,

Homeowners Association and Community Development Division

▪ Certification under oath attesting that as of

▪ In cases of associations organized to avail of

Application for amendments of articles of incorporation and by-laws of the homeowners'