Citizens Charter

CITY GOVERNMENT OF
TAGAYTAY
CITIZEN’S CHARTER
2022
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CITY GOVERNMENT OF TAGAYTAY
CITIZEN’S CHARTER
2022
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AGENCY PROFILE
I. Mandate:
Tagaytay City was created on June 21, 1938, by Commonwealth

Act 338. The City of Tagaytay is a tourism destination for local and
foreign visitors located at the highest point of Cavite.
II. Vision:
A haven upholding the virtues of a character city, governed by

competent leaders, and empowered, peaceful and resilient
community, enjoying a progressive economy, balanced and
sustainable environment.
III. Mission:
We shall expand and improve our infrastructure thereby securing a
dynamic, safe, peaceful, and healthy environment conducive for
retirement, learning, sports and religious activities and healthy
tourism experience.
We shall strive for service excellence through continuous learning
on service improvement with emphasis on positive qualities to
serve our people and leave a legacy that our family and community
will be proud of.
We shall encourage the participation of our stakeholders in crafting
and implementing plans, programs, and activities to better address
the needs of our people.
We shall be fully dedicated to the preservation and further
enrichment of our environment
We shall strive for excellence in all that we do driven by strength
and good character and seek to be competitive with the best in the
world.
We shall promote excellence in health, sustainable quality
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education, safe and peaceful community, and empowered sectors
of the community.
We shall continue to strive to develop measures towards an
economically and financially stable community less dependent but
rather supportive of the objectives of the city government
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IV. Service Pledge:
Service Vision:
Towards accessible, community –based quality customer-oriented

service delivery system by honest, competent, accommodating, and diligent
Tagaytay City Government service providers.
Service Values:
Consistent with the mandates of the Constitution of the Republic of

the Philippines, and the provisions of the 1991 Local Government Code, and
for the realization of the common service vision of the city specifically in
ensuring excellent service to the public, the city of Tagaytay firmly adheres
to the following service values:
• Empowerment of customers through

o Listening to customer’s opinions and personal belief
o Accepting and respecting customer’s individuality having unique
character regardless of economic status in society
o Giving due consideration for the satisfaction of the customers
o Valuing basic rights of customers
• Openness
o Upholding transparency in the bureaucracy
o Being open to customer’s suggestions/comments/criticisms
o Accepting constructive criticisms
o Being responsive to innovations
• Teamwork
o Believing that success depends on teamwork and hard work;
teamwork gets things done fast and sure; there is a sense of
involvement and responsibility for the attainment of the common
good.
• Quality
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o Maintaining good rapport with customers
o Providing service with courtesy, effectiveness, and efficiency
o Being responsible and accountable
o Believing in professionalism in various fields of expertise
• Responsiveness
o Being responsive and sensitive to the needs of co-workers and
customers
• Innovativeness
o Being resourceful in serving customers
o Being open to possible innovations in improving service delivery
systems
• Punctuality
o Being able to deliver services fast and within the pledged time
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LIST OF SERVICES
OFFICE OF THE CITY MAYOR: 14

• Preparation And Issuance of Certifications, Endorsements
15 – 16
And Recommendations
• Receiving And Responding to Incoming Documents (Letter
17 – 19
Request, Proposal, Complaints, Etc.)
• Solemnization Of Marriage (Civil Wedding Ceremony) 20
• Scheduling Of Appointments with The City Mayor 21 – 22
• Issuance Of Authority to Travel 23 – 24
• Receiving And Releasing of Documents for Signature Of The
25 - 26
City Mayor
PUBLIC EMPLOYMENT SERVICE OFFICE (PESO) 27

• Securing Local Employment Referrals (For Applicants) 28 – 30
• Posting Job Vacancies From Companies/Establishments 31- 34
• Special Program for Employment Of Students (Spes) 35 – 40
HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 41

• Employees Hiring And Appointment 42 – 45
• Issuance Of Certificate Of Employment, Service Record 46 – 47
• Filing An Application for Leave 48 – 51
• Preparation Of Employees Payroll 52 - 53
• Secure Insurance Service for City Government Employees 54 – 55
• Philhealth Registration 56 – 57
CITY ACCOUNTING OFFICE 58

• Receiving, Journalization, Certifying Obligation and
Reviewing The Supporting Documents Of Every 59 - 60
Disbursement Voucher Of All Funds
CITY BUDGET OFFICE 61

Processing of Financial Transaction 62 - 64
CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE 65
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• Issuance of Garbage Collection Contract 66 – 67
• Disinfection Of Facilities 68
• Greening And Clean Up of Parks and Facilities 69
TAGAYTAY CITY DISASTER RISK REDUCTION & MANAGEMENT

70
OFFICE
• Operation Center and Rescue/Emergency Medical Service 71 – 72
• Trainings And Seminars on Disaster Risk Reduction
73 – 74
Management
• Weather Monitoring and Advisory and Traffic Situations 75
CITY ADMINISTRATOR’S OFFICE 76

• Securing a Building Permit 77
• Issuance of Special Permit 78 – 79
• Securing a Land Dispute Clearance 80
ASSESSOR’S OFFICE 81
• Transfer Of Ownership of Tax Declaration 82 – 84
• Declaration Of Newly Constructed Buildings and Other
85 – 87
Improvements (Machineries)
• Subdivision and/rr Consolidation of Tax Declaration 88 – 90
• Traceback/Traceup of Tax Declaration and Other Supporting 91 – 92
Documents
• Securing Certified True Copy of Tax Declaration, Tax Maps
And Other Certifications (No Improvement, Aggregate Land 93 – 95
Holding, No Property).
• Issuance Of Clearance and Tagaytay Memorial Certification 96 – 97
BUSINESS PERMIT AND LICENSING OFFICE 98

• Mayor’s Clearance 99
• Working Permit 100 – 101
• Business Permit 102 – 104
• Application For Business Retirement 105 - 106
• Certificate Of No Existing Business 107
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CITY PLANNING AND DEVELOPMENT OFFICE (CPDO) 108
• Issuance Of Locational Clearance for Construction (Building,
109 – 111
Fence, Establishments, And Others)
• Locational Clearance for New Business 112
• Issuance Of Zoning Certification / Locational Viability 113
PUBLIC INFORMATION OFFICE 114

• Securing Information and Promotional Materials from The 115 – 116
Public Information Office
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE 117

• Securing A Certificate of Indigency 118 – 120
• Availing Of Disaster Relief Assistance 121 – 122
• Availing Of Care and Protection for Children Under Difficult
123 – 124
Circumstances
• Availing Of Physical Restoration Assistance 124 - 127
• Promoting Welfare of Socially Disadvantaged Women 128 – 129
• Securing A Social Case Study Report 130 – 131
• Social Case Study Report for Children in Conflict with The
132 – 133
Law (CICL)
• Social Case Study Report for Adoption Cases 134 – 136
• Availing Of Assistance to Individual in Crisis Situations 137 – 138
OFFICE OF THE SECRETARY TO THE SANGGUNIAN 139

• Issuance of Certified True Copy (Resolutions/Ordinances 140
• Issuance of Tricycle Franchise 141 – 143
• Validation of Tricycle Franchise 144 – 145
• Dropping/Cancellation of Franchise 146
• Change Motor 147
CITY LEGAL OFFICE 148

• Drafting, Notarization of Affidavits and Other Legal
149 - 150
Documents
• Availing of Free Legal Counselling 151 - 152
• Issuance and Authentication of Clearances 153 - 154
• Requesting a Written Legal Opinion 155 - 156
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TOURISM AND CULTURAL DEVELOPMENT OFFICE (TCDO) 157
• Tourist Information Desk 158
• Lakbay Aral / Tagaytay City Tour 159 - 161
• Tagaytay Tourism Council Accreditation 162 - 163
CITY COOPERATIVE OFFICE 164

• Cooperative Organization, Registration and Development 165 - 167
GENERAL SERVICES OFFICE 168

• Property Acknowledgement Receipt 169
• Inventory Custodian Slip 170
• Receiving And Filling of Records 171
• Inspection And Acceptance Report 172
• Property, Plants & Equipment’s 173 - 174
• Waste Materials Report 175
• Registration Of Government Vehicles 176 - 177
• Provide Office Supplies for Different Offices 178
• Numbering Of Report of Supplies and Materials Issued 179
• Numbering Of Requisition and Issue Slip 180
• Procurement 181
• Numbering of Purchase Requests and Orders 182
• Property Acknowledgement Receipt 183
PICNIC GROVE 184

• Issuance of Cash Ticket 185
• Issuance of Assessment 186
• Issuance of Certification 187
• Issuance of Official Receipt 188
LOCAL CIVIL REGISTRY 189

• Timely Registration of Certificate of Birth 190 - 191
• Late Registration of Certificate of Birth 192 - 194
• Timely Registration of Certificate of Marriage 195 - 197
• Delayed Registration of Certificate of Marriage 198 - 201
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• Application For Marriage License 202 - 205
• Timely Registration of Certificate of Death 206 - 207
• Delayed Registration of Certificate of Death 208 - 209
• R.A. 9048 – Petition for Change of First Name (CFN) 210 - 212
• R.A. 10172 – Petition for Correction of Gender and Date of
213 - 216
Birth
• R.A. 9048 – Petition for Correction of Clerical or
217 - 219
Typographical Error (CCE)
• Legitimation With Admission of Paternity, Legitimation
220 - 222
Including R.A. 9858
• OCRG Extension Office BREQS Tagaytay City 223 - 224
DEPARTMENT OF AGRICULTURE 225

• Tree Cutting Permit 226 - 227
• Treatment Of Sick Animals 228
• Vegetable Seeds Provision 229
CITY ENGINEER’S OFFICE 230

• Issuance of Building Permit and other Related Permits 231 - 235
• Issuance of Occupancy Permit 236 - 240
• Preparation of Plans and Program of Work 241 - 242
• Request for Building Data 243 - 244
CITY TREASURERS’ OFFICE 245

• Paying Real Property Taxes (RPT) 246 - 247
• Securing Certificate (Tax Clearance / Non-Delinquency) 248 - 249
• Payment of Transfer Tax 250 - 251
• Payment of Franchise Tax/ Renewal of Franchise Tax 252 - 253
CITY HEALTH OFFICE 254

• Securing Health Certificate 255 - 256
• Securing Sanitation Permit 257 - 258
• Outpatient Consultation 259 - 260
• Immunization Services 261 - 262
• Dental Services 263 - 264
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• Availment of Anti-Tuberculosis Drugs 265 - 266
• Conducting Pre-Marriage Counseling Seminars 267 - 268
• Family Planning Supplies 269 - 270
• Arranging Administration of DMPA Injection 271 - 272
• Requesting Referral for Voluntary Contraception 273 - 274
• Swabbing For Covid Suspected/Close Contact Patient 275
• Isolation Of Confirmed Covid 19 Patient 276
• Vaccination 277
• Consultation For Covid Suspected/Close Contact Patient 278
OSPITAN NG TAGAYTAY 279

• Issuance Of Drugs/Medication 280
• General Consultation, Treatment of Minor Medical Cases 281
and Emergencies
• Issuance of Medical Abstract 282
• Issuance of Medical Medico Legal 283
• Issuance of Birth Certificate 284 - 285
• Issuance of Death Certificate 286 - 287
• Issuance of X-Ray Result 288
• Availing of Medical Assistance for Indigent Patients 289
• X-Ray Procedure 290
• Issuance of Philhealth Forms 291
• Billing/Cashier Services 292
• Laboratory Services 293 - 294
• Availing Of General Consultation, Treatment of Minor
295
Medical Cases and Emergencies
• Availing of General Consultation, Treatment of Minor
296 - 297
Medical Cases and Emergencies
• Discharging Patients from City Hospital 298 - 300
• Newborn Screening Services 301 - 302
ELECTRONICS AND DATA PROCESSING UNIT (EDP) 303

• Printing And IT Related Work 304 - 305
HANGGANG SA KABILANG BUHAY SERVICES (HSKBS) 306
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• Provision Of Burial And Cremation Assistance 307 - 308
TAGAYTAY INTEGRATED PUBLIC TRANSPORT TERMINAL

309
(TERMINAL)
• Issuance of Parking Ticket 310 - 311
• Application of New Stall Contract 312
• Issuance of Renewal Contract 313
MAHOGANY MARKET 314

• Issuance of Market Clearance 315 - 317
PEOPLE’S PARK IN THE SKY 318

• Ticket Issuance 319
• Collection for Renting Picnic Hut 320
• Lease Payment Contract 321
ECONOMIC ENTERPRISE OFFICE/ CITY MARKET 322

• City Market Issuance of Market Clearance 323 - 327
PERSONS WITH DISABILITY AFFAIRS OFFICE (PDAO) 328

• Provision of Assistive Mobility Devices 329 - 330
• Mechanism for the Issuance of IDs for Persons with 331 - 332
Disability
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OFFICE OF THE CITY
MAYOR
(INTERNAL AND EXTERNAL)
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1. PREPARATION AND ISSUANCE CERTIFICATIONS, ENDORSEMENTS AND
RECOMMENDATIONS
OFFICE /DIVISION OFFICE OF THE MAYOR

CLASSIFICATION Simple
TYPE OF TRANSACTION G2C Government to Citizen
WHO MAY AVAIL OF THE DIFFENT
SERVICE
CHECKLIST OF WHERE TO SECURE:
REQUIREMENTS: Barangay
• Barangay Client
Certification/Clearance
• Personal letter stating
the purpose of the
request.
• Other supporting
documents, if necessary.
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
1. Present the 1. Check None 1 minute Regine Peji
documentary documents Christian
requirements presented Marasigan
Charmaine Vida
Ma. Dorina
Grace M.
Gonzales
Casual Clerks
2. Receive 2.1 Process None 1-2 days Regine Peji

instruction for and prepare Christian
claiming the the Marasigan
requested requested Charmaine Vida
document as document for Ma. Dorina
to time and signature of Grace M.
date the City Gonzales
Mayor Casual Clerks
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2.2 Analus Mendoza
Release/Issue Executive
requested Assistant
document Marlyn Monilla
Records Officer
Jovie Manguinao
Records Officer
TOTAL None 2 days, 2
minutes
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2. RECEIVING AND RESPONDING TO INCOMING DOCUMENTS (LETTER
REQUEST, PROPOSAL, COMPLAINTS, ETC.)

CLASSIFICATION Simple - Complex - Highly Technical
G2G Government to Government
WHO MAY AVAIL OF THE General Public
SERVICE
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• Incoming Documents Client
received from client
personally hand- carried,
e-mailed or via
mail/courier
• Communication must
have detailed contact
information for feedback
• Other supporting
documents and
attachments when stated
1. Send 1.1 Check None 1 minute
document completeness Regine Peji
of document Christian
1.2 Stamp and Marasigan
receive 1 minute Charmaine Vida
document Ma. Dorina
indicating Grace M.
date/time, Gonzales
follow- up 1-3 minutes Casual Clerks
contact
number and
reference
number
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1.3 Prepare for 3-5 minutes Regine Peji
review Christian
Marasigan
Charmaine Vida
Ma. Dorina
Grace M.
1 day Gonzales
1.4 Initial Casual Clerks
review and
classify Analuz Mendoza
complexity of Executive
the Assistant
document 5 minutes
1.5 Final review, Hon. Agnes

comment Tolentino
and action by City Mayor
the City
Mayor
Regine Peji
1.6 Transmit Christian
documents to Marasigan
concerned Charmaine Vida
office/unit Ma. Dorina
Grace M.
Gonzales
Casual Clerks
2. Follow-up 2.1 Instruct
and receive client of the Regine Peji
feedback final Christian
None 3 minutes
instruction and Marasigan
comment and Charmaine Vida
as to where the
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document was Ma. Dorina
transmitted or Grace M.
endorsed Gonzales
Casual Clerks
TOTAL None 1 day, 20
minutes
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3. SOLEMNIZATION OF MARRIAGE (CIVIL WEDDING CEREMONY)

WHO MAY AVAIL OF THE General Public
SERVICE
REQUIREMENTS: Office of the Local Civil Registrar
• Marriage License issued
by the Local Civil
Registrar
1. Present the 1.1 Verify 5 minutes
documentary authenticity Regine Peji
requirement of Christian
document Marasigan
submitted Charmaine Vida
None Ma. Dorina
Grace M.
Gonzales
1 minute Casual Clerks
1.2 Schedule
Date of
Wedding
Ceremony Analus Mendoza
Executive
Assitant
2. Return on 2.1 Solemnize
the date of wedding Hon. Agnes
Wedding ceremony None 1 hour Tolentino
Ceremony City Mayor
TOTAL None 1 hour, 6

minutes
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4. SCHEDULING OF APPOINTMENTS WITH THE CITY MAYOR

TYPE OF TRANSACTION G2G Government to Government
G2B Government to Business Entity
G2C Government to Client
WHO MAY AVAIL OF THE SERVICE General Public
• Letter of Request for an Client
Appointment
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Send letter 1.1 Receive and 5 minutes Regine Peji
of request have the letter Christian
stating the reviewed by Marasigan
intention for authorized Charmaine Vida
an personnel Ma. Dorina
appointment 1.2 When None Grace M.
approved, 1 minute Gonzales
schedule/set the Casual Clerks
meeting
1.3 Inform
requestor and Analus
confirm details of 5 minutes Mendoza
the appointment Executive
Assitant
2. Return at 2.1 Prepare 10 minutes
the Office of necessary
the Mayor for documents Analus
the scheduled Mendoza
None
meeting 2.2 Inform Executive
concerned 5 minutes Assitant
personnel or
department/unit
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to be present in
the
meeting
TOTAL None 2 hrs., 26

mins
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5. ISSUANCE OF AUTHORITY TO TRAVEL

WHO MAY AVAIL OF THE Government Officials and Employees,
SERVICE Barangay Officials
• Duly signed and HRMO
accomplished Clearance HRMO
• Approved Leave of Inviting Agency
Absence Client
• Letter of Invitation, for
official business
• Letter of Intent, for
vacation/leisure purposes
1. Submit 1.1 Check and 5 minutes Regine Peji
documentary verify Christian
requirements completeness Marasigan
of submitted Charmaine Vida
documents Ma. Dorina
None 1 day Grace M.
Gonzales
1.2 Prepare Casual Clerks
Authority to
Travel for
signature of Analus Mendoza
the City Executive
Mayor Assistant
Marlyn Monilla
Records Officer
Jovie
Manguinao
Records Officer
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2. Return at 2.1 Inform 1 minute Regine Peji
the Office of client Christian
the Mayor and 1 minute Marasigan
receive Charmaine Vida
None
Authority 2.2 Hand-over Ma. Dorina
to Travel signed Grace M.
Authority to Gonzales
Travel Casual Clerks
TOTAL None 1 day, 7
mins
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6. RECEIVING AND RELEASING OF DOCUMENTS FOR SIGNATURE OF THE CITY
MAYOR

WHO MAY AVAIL OF THE All Departments and Units of the Local
SERVICE Government
• Document/s to be signed Concerned Department or Unit
by the City Mayor
1. Send 1.1 Receive and 5 minutes Regine Peji
document/s to verify Christian
be signed by completeness Marasigan
the City Mayor document/s Charmaine Vida
Ma. Dorina
None 1 day Grace M.
Gonzales
1.2 Prepare Casual Clerks
documents for
signature of
the City Analus Mendoza
Mayor Executive
Assistant
Marlyn Monilla
Records Officer
Jovie
Manguinao
Records Officer
2. Return at 2.1 Inform 1 minute
concerned office Regine Peji
the Office of
Christian
the Mayor and 2.2 Release signed None
Marasigan
receive signed document/s 1 minute
Charmaine Vida
document/s
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Ma. Dorina
Grace M.
Gonzales
Casual Clerks
TOTAL None 1 day, 7
mins
PUBLIC EMPLOYMENT
SERVICE OFFICE
(PESO)
(EXTERNAL SERVICE)
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1. SECURING LOCAL EMPLOYMENT REFERRALs (For Applicants)
The Public Employment Service of the City Government of Tagaytay facilitates
for Job applicants for placement in the different public establishments within the
city through the issuance of job referrals.
OFFICE /DIVISION PUBLIC EMPLOYMENT SERVICE

OFFICE (PESO)
CLASSIFICATION SIMPLE
TYPE OF TRANSACTION G2C
WHO MAY AVAIL OF THE SERVICE APPLICANTS
1. Curriculum vitae/Resume with 2x2 1. From the applicants
recent picture 2. From school where the
2.Transcript of records or graduation applicants were graduated
certificate (Form 138, for high 3.From previous employer
school graduate)
3.Training certificates, if available
4. Employment certificate, if available
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBL
E
1. Applicant’s submit Personnel/PESO Not 5 minutes Maria Luisa
the required staff receives applicab F. Agustin
documents to the Curriculum le Jojit A
PESO personnel/staff Vitae/Resume of Manimtim
applicants Administrat
ive Aide III
2. Applicants choose PESO staff verifies Not 5 minutes Maria Luisa
1 or 2 positions from qualifications of applicab F. Agustin
the current job chosen positions le Jojit A
acancies posted on of applicants Manimtim
the PESO bulletin Administrat
board. ive Aide III
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3. Applicant’s PESO Staff
qualifications are prepares and
checked against the print the Maria Luisa
required referral/endorse 5 minutes F. Agustin
qualifications of ment letter Not Jojit A
the vacancy he/she applicab Manimtim
wishes le Administrat
to apply for. In ive Aide III
cases of
qualifications,
mismatch,
the applicant is
advised to
check other
vacancies
where his/her
qualifications may
find
match.
4. Employers
themselves may Maria Luisa
also visit the PESO Not 5 minutes F. Agustin
office applicab Jojit A
can browse on the le Manimtim
resume/curriculum Administrat
vitae of ive Aide III
applicants
deposited
therein
5. After issuance of
the referral
letter, applicant’s HR
may proceed Not 10 Department
to the applicab minutes of
establishments where le establishme
nt where
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he/she is being the referral
endorsed. was made
Applicant’s leave a
copy their
resume/curriculum
vitae at the
PESO
staff/personnel for
inclusion in the
office data base.
6. Job vacancies
posted at the Maria Luisa
PESO Office are Not 10 F. Agustin
updated every applicab minutes Jojit A
two (2) weeks. le Manimtim
Coordination Administrat
with ive Aide III
establishments/empl
oyers
are also done to
check whether
the vacancies have
already been
filled out.
40
TOTAL
MINUTES
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2. POSTING JOB VACANCIES FROM COMPANIES/ESTABLISHMENTS
The Tagaytay City PESO assists employers by maintaining a database of
applicants from where employers may initially choose potential employees.
OFFICE /DIVISION PUBLIC EMPLOYMENT SERVICE
OFFICE (PESO)
WHO MAY AVAIL OF THE SERVICE APPLICANTS
• Name and address of the person to whom 1. Employer
the referral letter will be addressed
• Contact number/Company’s telephone
number company
• Brief description of the company/Nature
of business (if possible, please provide a
copy of the company’s profile or brochure)
• Job vacancies/Positions
• Number of persons to be hired
• Nature of job/Area of assignments
• Qualification requirements of applicants
• List of necessary papers to be submitted
by applicants
CLIENT STEPS AGENCY ACTION FEES TO PROCE PERSON
BE PAID SSING RESPONSIBLE
TIME
1. Employer calls or Personnel/PESO Not 5 Maria Luisa F.
visits the office staff assists the applicabl minute Agustin
and provides the employer e s Jojit A
required regarding their Manimtim
information. The companies job Administrativ
job vacancies are vacancies. e Aide III
then, included in
the list of
vacancies.
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Copies of this Alma A.
list are Malabanan
distributed to PESO
different
barangays and
schools in
Tagaytay City.
2. PESO staff look PESO staff verifies Not 5 Maria Luisa F.

the database and qualifications of applicabl minute Agustin
try to find chosen positions e s Jojit A
applicants who of applicants. Manimtim
match the Administrativ
standards use by e Aide III
the employer.
Applicants who
meet the
employer’s
criteria, are
referred to the
employer.
Applicants bring
with them a PESO
referral letter and
other pertinent
documents.
3. Employers PESO Staff will Not 5 Maria Luisa F.
themselves may assist the applicab minutes Agustin
also visit the employer in le Jojit A
PESO Office can browsing Manimtim
browse on the applicants Administrativ
resume/curriculu resume/curriculu e Aide III
m vitae of m vitae.
applicants
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deposited
therein.
4. Employers may PESO Staff will Not 5 Maria Luisa F.
also request the received the applicab minutes Agustin
assistance of the documents le Jojit A
PESO to conduct requesing for the Manimtim
jobs fair. A letter conduct of jobs Administrativ
of request shall fair and local e Aide III
be forwarded by recruitment
the employer activity on the
stating the said date.
proposed date of
the jobs fair, the
vacancies that
shall be opened,
the qualifications
for each vacancy,
etc. The letter ALMA A.
shall be MALABANAN
endorsed by the PESO
PESO to the City
Administrators
Office for
approval. Upon
approval, the
employer shall
be notified of the
approved
request.
Arrangements as
to the time and
venue of the jobs
fair shall
likewise be
coordinated.
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PESO staff Not 5 Maria Luisa F.
received the applicab minutes Agustin
report on le Jojit A.
5. Employers are placement of Manimtim
encouraged give applicants and Administrativ
the PESO a report submit it to DOLE e Aide III
of applicants for monthly
considered/list of accomplishment Alma A.
applicants placed. report. Malabanan
PESO
25
TOTAL
minutes
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3. SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES)
The Special Program for Employment of Students is mandated under Republic
Act No. 9547. It is DOLE’s youth employment-bridging program which aims to
provide temporary employment to poor but deserving students, out-of-school
youth, and dependents of displaced or would-be displaced workers during summer
and/or during Christmas vacation or any time of the year to augment the family’s
income to help ensure that beneficiaries are able to pursue their education.
OFFICE /DIVISION PUBLIC EMPLOYMENT SERVICE OFFICE

CLASSIFICATION Complex/Highly Technical
G2C Government to Citizen
WHO MAY AVAIL OF THE SERVICE Jobseekers
Students / Out-of School Youth (OSY)
• 15 but not more than 30 years of
age
• Enrolled during the present
school year/term immediately
preceding the summer vacation,
or an out-of-school youth who
intends to continue his/her
education
• Combined net income after tax of
parents, including his/her own, if
any, does not exceed the regional
poverty threshold
• Students must have obtained a
passing general weighted average
(GWA)
OSY must be certified by the Social
Welfare and Development Office
(SWDO)
• Duly filled-up Registration From Student Applicant
Form with ID pictures
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• Any of the following to attest
to the application’s age: From PSA
a.) Birth Certificate From PSA
b.) Baptismal Certificate
to the applicant’s passing From school/college/university
grade:
a.) Form 138 or Certification from
the school as proof that he or
she is currently enrolled and From school/college/university
with an average grade of 85
and above
b.) Certified true copy of the
student’s class card from
where the passing grade could Parent of student/Bureau of Internal
be determined Revenue (BIR)
to the applicant’s family Parent of student/Bureau of Internal
income: Revenue (BIR)
a.) Latest Income Tax Return of
the parents/guardian
b.) Bureau of Internal Revenue From Barangay Captain
(BIR) Certification that parents Commission on Election (Comelec)
are not filing Income Tax Office
Returns
• Barangay Certification /
Affidavit of Indigency
• Voter’s ID
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1. Fill-up
Registration Forms Edralyn B.
Give copy of None 10 minutes Ocampo
Ask for copies of Registration Administrativ
Registration Form Form to e Assistant II
and fill it with applicants
35 | P a g e
complete and None 5 minutes
correct information.
Received the
Submit the Registration
Registration Form, Form from
with 1”x1” pictures, applicant
not later than the None 5 minutes
specified date in the
letter sent to the
barangay captains.
Evaluate the
Requirements will submitted
be evaluated upon Registration
submission of Form
applicants.
2. Assessment of Edralyn B.
Manpower Ocampo
Requirements Administrativ
None e Assistant II
Offices/Departments
within the City
Government are
asked whether they
are in need of
additional
manpower or if
there might be some
duties in the office
that might be
delegated to student
applicants.
3. Evaluation EDRALYN B.
OCAMPO
Applicants are asked None Administrativ
to come back on a e Assistant II
scheduled date.
36 | P a g e
Students who
qualify are
contacted by phone.
4. SPES Orientation Edralyn B.
Ocampo
Applicants attend a None Administrativ
SPES Orientation for e Assistant II
information on the Alma A.
details and Malabanan
guidelines of the Peso Manager
program.
5. Work Assignment EDRALYN B.
OCAMPO
Applicants included None Administrative
in the master list or Assistant II
line-up are then ALMA A.
endorsed to the MALABANAN
department/ office PESO
where he/she will be MANAGER
assigned. None
SPES participants
proceed to the None
assigned
office/department.
PESO staff monitors

whether the
participants of the
SPES Program have
all been given their
office assignments
and whether the
student Beneficiary
has reported to
37 | P a g e
his/her assigned
post.
6. Signing of SPES Edralyn B.
Contract Ocampo
PESO staff None Administrativ
Applicants signs the prepares SPES e Assistant II
Employment Contract for
Contract and SPES signing of
Certification. eligible
students
7. Signing of Edralyn B.
Termination Report Ocampo
None Administrativ
At the end of the e Assistant II
specified work
period, the student
reports to the PESO
for signing of a
Termination Report.
8. Payroll Edralyn B.
Preparation and Ocampo
Processing Administrativ
None e Assistant II
SPES grantees shall
submit their duly
filled up and signed
Daily Time Record
(DTR) and
Accomplishment
Report to the PESO
staff who in turn will
prepare payroll and None
process same for
payment of 60%
counterpart wages.
38 | P a g e
SPES requirements
together with the
reports are
submitted to the
Department of Labor
and Employment
(DOLE) Field Office
for further
evaluation and
processing of 40% of
the SPES payroll.
DOLE Field Office
advices PESO when
the 40% component
of salary of the
students is already
available.
TOTAL 20 minutes
39 | P a g e
HUMAN RESOURCE
MANAGEMENT OFFICE
(HRMO)
(INTERNAL SERVICES)
40 | P a g e
1. EMPLOYEES HIRING AND APPOINTMENT
All vacant positions are open for application to Filipino Citizens provided that
they meet the qualification of the vacant positions required, of good moral
character and a resident of the City of Tagaytay. Vacant positions are posted on
the CSC Job Portal.
OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT

OFFICE
CLASSIFICATION Complex
G2C Government ot Citizen
WHO MAY AVAIL OF THE SERVICE City Government Employees –
Permanent, Co-Terminous, Casual, job
Contracts, Interested Individuals
1. Application Letter Addressed to the
City Mayor specifying the position
applied for and the office where the
vacancy is;
2. Scholastic Record/Academic record CSC/PRC/SC/LTO
duly authenticated by authorized
Personnel; NBI
3. Original copy of the authenticated Issued by a licensed government
certificate of eligibility/Report of physician
Rating/Valid Professional License;
4. NBI Clearance Downloadable at CSC website
5. Medical Certificate (CS Form No.
211, Revised 2018); PSA/LCR
6. Photocopy of Training and Seminars PSA/LCR
attended; if necessary;
7. Personal Data Sheet (PDS) (CS Form
No. 212, Revised 2017), must be From applicant’s former office
notarized;
8. Certificate of Live Birth;
41 | P a g e
9. Marriage Contract/Certificate
10. Clearance from money, property
and work-related accountabilities (CS
Form No. 7, Revised 2018)
11. Other supporting documents, if
necessary.
CLIENT STEPS AGENCY FEES PROCESSING PERSON

ACTION TO BE TIME RESPONSIBLE
PAID
1. Refer to the Publication None 1 day Rodora G.
HRMO Bulletin and Posting of Dimaranan
Board of Vacant vacant Administrativ
Positions located positions in e Assistant I
at the City Hall HRMO Bulletin
Lobby and CSC Board and CSC Alma A.
Job Portal Job Portal Malabanan
HRMO
2.Submit application 1. Received None Rodora G.

letter specifying the application; Dimaranan
position applied for, conduct Administrativ
together with the preliminary e Assistant I
requirements to the screening
Human Resource and Alma A.
Management Office interview. Malabanan
(HRMO). Interested Assessment HRMO
and qualified and
applicants may also evaluation
opt to submit via e- to be
mail at conducted
hrmo_tagaytay@yah by the
oo.com the scanned concerned
copy of their department
application together .
42 | P a g e
with the other
requirements.
1. Ensure None Depends on Rodora G.

that the the number Dimaranan
Personal Data of applicants Administrative
Sheet is filled-up received Assistant I
properly and
completely with Alma A.
recent photo, Malabanan
thumb mark and HRMO
signature.
3. Hiring of Preparation of Depends on Rodora G.
Successful Appointment None the number Dimaranan
applicants and other of applicants Administrative
supporting hired Assistant I
documents.
Alma A.
Malabanan
HRMO
Submission and None Depends on Rodora G.
evaluation of the number Dimaranan
requirements of applicants Administrative
and other hired Assistant I
documents
Alma A.
Malabanan
HRMO
Submission of None Depends on Rodora G.
appointment to the number Dimaranan
the Local Chief of applicants Administrative
Executive for hired Assistant I
signature
Alma A.
Malabanan
HRMO
43 | P a g e
Submission of None Depends on Rodora G.
signed the number Dimaranan
appointments at of applicants Administrative
the Civil Service hired Assistant I
Commission
Alma A.
Malabanan
HRMO
TOTAL 2 weeks
44 | P a g e
2. ISSUANCE OF CERTIFICATE OF EMPLOYMENT, SERVICE RECORD

OFFICE
TYPE OF TRANSACTION G2G GOVERNMENT TO GOVERNMENT
WHO MAY AVAIL OF THE SERVICE City Government Employees –
Permanent, Co-Terminous, Casual,
Contract of Service either currently
employed, separated and retired.
1. Request from the clients. 1. Human Resource Management
Office
CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON

ACTION BE PAID G TIME RESPONSIBLE
1. Request for Preparation Not 5 minutes Maria Luisa F.
documents and printing of applicabl Agustin
needed ( documents. e Jojit A
certificate of Manimtim
employment Administrativ
, service e Aide III
records and
others)
Signing of Not 2 minutes Alma A.

documents applicabl Malabanan
e HRMO
45 | P a g e
Releasing of Not Maria Luisa F.
documents applicabl 1 minute Agustin
e Jojit A
Manimtim
Administrativ
e Aide III
Prepared Printing of Not 5 minutes Maria Luisa F.
memoranda, documents. applicabl Agustin
office order, e Jojit A
etc Manimtim
Administrativ
e Aide III
Review and Not 2 minutes Alma A.
initials of applicabl Malabanan
documents. e HRMO
Endorsement Not 2 minutes Maria Luisa F.
to Mayor’s applicabl Agustin
Office/City e Jojit A
Administrator’ Manimtim
s Office for Administrativ
signature e Aide III
TOTAL 17 minutes
46 | P a g e
3. FILING AN APPLICATION FOR LEAVE
Employees occur leave credits each month, and such credits may be used
by the employee when the need to temporarily leave work arises, either due to
the illness or personal circumstances.
Actual leaves are deducted from their leave credits, if an employee’s period
goes beyond the occurred credits, he/she will not be entitled to pay for the
excess leave. Application for vacation leave must be filed at least five (5) days
before the leave, for sick leave, the application must be filed immediately after an
employee returns to work.
OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT OFFICE

CLASSIFICATION complex
TYPE OF TRANSACTION G2G
WHO MAY AVAIL OF THE City Government Employees
SERVICE
Employees submit the
application for leave for
together with the requirements 1. Human Resource Management Office
listed below: 2. respective offices of the applicant
1. Leave Application Vacation
and Special leave
privilege 5 days before their
leave of absence with signature
of authorized officer
2. Sick leave need

*Medical cert. for 5days
above
3. Paternity leave
* Marriage contract (if
Available)
4. Maternity leave
* birth certificate
* Cert. last salary received
47 | P a g e
* money and property
clearance
* approved leave
5. Terminal leave processing

* Application for leave
* Money and property
clearance
* Xerox appointment
* Sal N
* Notice of salary
adjustment
* Last salary received
* fiscal clearance
* Computation for TLB
* cert. of leave credits
* GSIS Clearance
* Death cert. (for deceased
employee)
* marriage contract
* Xerox Leave cards
* Transferred ARE
3.
1. Employee 1. Received N/A 3 minutes Cristina M. Igno
filed an the application upon receipt Administrative
application for for leave & Aide III
leave of checks
absence with whether the
signature of supporting
their documents are
corresponding correct.
48 | P a g e
Authorized
officials
2. compute the
2. Employee occurred leave Cristina M. Igno
submits the credits, after Administrative
application for which the 15 mins. Aide III
leave form application
together with and process
the above
listed below:
3.1 After the

computation
of leave credits 3 mins.
is Alma A.
accomplished Malabanan
The Human
application for Resource Mgt.
leave is Office
forwarded to
the City
Human
Resource Mgt.
Officer who
approves the
computation
on the
application for
leave.
3.2 After the

application has Engr. Gregorio
been approved M. Monreal
by the HRMO
49 | P a g e
the application City
for leave Administrator
forward to the (Authorized
office of the Representative)
City
administrator
for approval as
local
authorized
representative.
4. Approved Cristina M. Igno

application for Administrative
leave are Aide III
returned to
the HRMO
after the
approval of the
City
Administrator ,
5. Retains one
copy of the
approved
leave for
record
purposes &
the employee
claims the
other two(2)
copies.
TOTAL 21 minutes
50 | P a g e
4. PREPARATION OF EMPLOYEES PAYROLL

WHO MAY AVAIL OF THE City Government Employees
SERVICE
1. Pag ibig (MPL) application 1. HRMO & Pag ibig office
form 2. From the employee/applicant availing of
2. Photocopy of 2 valid id’s loan
3. Photocopy of ATM card 3. From the employee/applicant availing of
(Landbank/Pag ibig loyalty card loan
& balance inquiry.

1.Fill up of 1.1 Receiving and 1 day Lorena
MPL form evaluation of Maestrecampo
documents Not Admin Asst V
submitted. applicable
10 minutes Alma A.
1.2 Signing of Malabanan
documents HRMO
2.1 Prepares, LORENA

encodes monthly MAESTRECAMPO
2.Request for deduction of Admin Asst V
payroll regular and Maricel Payad
casual/jobcon Not Admin Aide I
payroll. applicable
51 | P a g e
2.2 Distributes
printed payroll to LORENA
respective offices MAESTRECAMPO
for signature of Admin Asst V
department Maricel Payad
head. Admin Aide I
TOTAL 1 day, 10
minutes
52 | P a g e
5. SECURE INSURANCE SERVICE FOR CITY GOVERNMENT EMPLOYEES

OFFICE
CLASSIFICATION COMPLEX
WHO MAY AVAIL OF THE SERVICE GSIS members
1. Duly accomplished Application Forms 1. Application forms are provided by
for Membership, Retirement, Cash the GSIS
Surrender Value, Maturity, Separation, 2. Supporting papers will be provided
Survivorship, Death Benefit, Funeral by the applicant and the Office
Benefit concerned
2. Service Record
3. Certification of Leave of Absence
without Pay
4. Declaration of Pendency/Non
Pendency Case
5. Affidavit of Surviving Legal
Heirs/Surviving Spouse Guardianship
Form
6. Supporting documents such as PSA
Birth Certificate, Death Certificate,
Marriage Contract, Certificate of No
Marriage(Cenomar)
7. 2 Valid Government Identification
Card (Zerox)
ACTION BE PAID G TIME RESPONSIBL
E
1.Secure Application 1. Receives Not 5 minutes Lydia C,
forms for application Applicabl upon Gutierrez
Membership/Maturity form from e receipt Admin
Retirement/Separation/Ca GSIS Officer V
sh Surrender Value/ Members
53 | P a g e
Survivorship/Death Not 5 minutes Applicants
Benefit/ Funeral Applicabl upon Lydia C
e receipt Gutierrez
2.Appllicants will fill up 2. Check all Admin
the form and submit to Application Officer V
the processor. forms and Not 10 Lydia C.
its Applicabl minutes Gutierrez
3.Attached the required supporting e upon Admin
supporting papers for documents receipt Officer V
each claims. .
Not 5 minutes Lydia C
3. Prepares Applicabl Gutierrez
Service e Admin
Record and Officer V
Certificatio Not Lydia C.
n of Leave Applicabl Gutierrez
of Absence e Admin
without Officer V
pay.
4. Prepares
transmital
List.
5. Submit
all
required
documents
to GSIS
TOTAL 25 minutes
54 | P a g e
6. PHILHEALTH REGISTRATION

WHO MAY AVAIL OF THE All City Government Employees Member of
SERVICE Phil health
1. Duly accomplished Phil 1. Application Form provided by Phil health to
health Member Registration be issued by HR
Form
2. Supporting documents such 2. Supporting documents provided by the
as Birth certificate, Marriage applicant
Contract and Birth certificate of
Children below 21 years old
3. 1 x 1 ID Picture
4. Report of Employee-
Members Form

1. Fill up 1. Received Not 5 Lydia Gutierrez
application application Applicable minutes Admin Officer
Form for form for V
Membership membership
2. Attached 2. Check Not 5 Lydia Gutierrez

supporting application Applicable minutes Admin Officer
documents forms and V
such as Birth supporting
certificate, and papers if
55 | P a g e
Marriage already
contract (if completed
Married) and Not 5 Lydia Gutierrez
Birth certificate Applicable minutes Admin Officer
of dependent V
children’s 3. Prepare
Report of Lydia Gutierrez
3. Attached 1 x Employee- Not 10 Admin Officer
1 ID Picture of Members Applicable minutes V
applicant Form to be
signed by the
employer Not 5 minutes Lydia C
Applicable Gutierrez
4. Attached 4. Submit the Admin Officer
Report of accomplished V
Employee- document to
Members Form Phil health Not Lydia Gutierrez
Applicable Admin Officer
V
5. For
availment of
benefits, fill up
CSF application
form (Claim
Signature
Form) and CF-1
(Claim Form I)
6. Attached
Member Data
Record (MDR)
and
Certification of
Premium
payments
TOTAL 25 minutes
56 | P a g e
CITY ACCOUNTING
OFFICE
(INTERNAL SERVICES)
57 | P a g e
1. RECEIVING, JOURNALIZATION, CERTIFYING OBLIGATION AND REVIEWING
THE SUPPORTING DOCUMENTS OF EVERY DISBURSEMENT VOUCHER OF ALL
FUNDS
All disbursements to be released by the City should be certified by this office as
to completeness and propriety of supporting documents, previous cash advance
liquidated and existence of funds held in trust.
OFFICE /DIVISION CITY ACCOUNTING OFFICE

WHO MAY AVAIL OF THE SERVICE GOVERNMENT OFFICES OF THE CITY
1. List of supporting documents 1. City Accounting Office
given to different offices as
required by COA.

1. Forward 1. Attach
Disbursement accounting slip
None 10 minutes Joy Siman
Voucher to every
together with disbursement
the supporting voucher received
documents to from different
Accounting offices and None 10 minutes Nora Mendoza
Office. record to Ginalyn
incoming Marasigan
logbook
2. Compute
corresponding None 10 Minutes
gross deductions Editha Manalo
and prepare the Nora Mendoza
accounting Rhealyn Amon
58 | P a g e
journal entry per 15 Minutes
disbursement Mia Pauleen
voucher and sign Mawak
3. Record the 5 minutes Jayvee De Villa
corresponding
voucher Rosemarie V.
transaction as to Lerio
obligation 5 minutes
None
4. Check /
Evaluate the
supporting
documents per
disbursement
voucher
None
2. Receive copy 5. Accounting
of head finally Maribel
Disbursement checks and sign Romilla
Voucher and Box B of
supporting. disbursement
voucher form
6.Record and None

release the
Disbursement
Voucher form
together with
the attached
documents
TOTAL 55 minutes
59 | P a g e
CITY BUDGET OFFICE
(INTERNAL SERVICES)
60 | P a g e
1. PROCESSING OF FINANCIAL TRANSACTION
Processing of Voucher, Purchase Request, Payroll and other claims of
different offices
OFFICE /DIVISION CITY BUDGET OFFICE

WHO MAY AVAIL OF THE SERVICE DIFFENT OFFICES
1. Accounting Office
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON

BE PAID NG TIME RESPONSIBLE
1. Submits 1.Obligations
Vouchers, PR, Request
Payrolls and recorded and
Necy M. Borja-
other claims numbered upon
Administrative
with receipts
Assistant I
corresponding
2 minutes Melissa Q.
Obligations
Penafiel
Requests Slips
Administrative
recorded
Aide III
numbered.
a. General
Fund
b. Local
School Guillerma B.
Board Penales
Administrative
2. Obligation Assistant II
Request 5 minutes Marissa
Not
recorded after Montenegro
Applicabl
verification of Administrative
e
proper Aide I
allocation. Belen B. Martinez
61 | P a g e
Administrative
Assistant I
Necy M. Borja
3.Obligation Administrative
Request signed Assistant I
after verification Evelyn C. Tanedo
of proper Administrative
allocation Aide III
- vouchers, PR, Pamela Felcidario
Payroll, and Casual Employee
other claims. Melissa Q.
Penafiel
Administrative
1. Approved Aide III
2. For request for Vouchers, PRs,
Realignment Payrolls and
other claims Merle B.
delivered to Hernando
3 minutes
concern offices. Administrative
Officer V
2. Submit for
Request for Not
Realignment of Applicabl
fund and verified e
of the nature of Pamela Felcidario
6 minutes
transaction Casual Employee
requested for
realignment.
62 | P a g e
Necy M. Borja
Administrative
3. Request for Assistant I
Realignment Evelyn C. Tanedo
approved after Administrative
verification of Aide III
5 minutes
the nature of Pamela Felcidario
transaction Casual Employee
expense Melissa Q.
requested for Penafiel
realignment. Administrative
Aide III
2. Gas slip
3. Gas Issuance issued to Merle B.
requesting Hernando
office 2 minutes
Administrative
after Officer V
verificatio
n of actual Not
allocation Applicabl
of all e Marissa
offices Montenegro
and Administrative
school Aide I
2 minutes
Melissa Q.
Penafiel
Administrative
Aide III
Not
25
TOTAL applicabl
minutes
e
63 | P a g e
CITY ENVIRONMENT
AND NATURAL
RESOURCES OFFICE
(EXTERNAL SERVICES)
64 | P a g e
1. ISSUANCE OF GARBAGE COLLECTION CONTRACT
The City Environment and Natural Resources Office provide Solid waste
disposal system or environmental management system and services of facilities
related to general hygiene and sanitation
OFFICE /DIVISION CITY ENVIRONMENT AND NATURAL RESOURCES
OFFICE
TYPE OF TRANSACTION G2B – Government to Business
WHO MAY AVAIL OF THE Business Establishments
SERVICE
REQUIREMENTS: 1.Legal Office
1.Business Permit
1. Sign in the 1. Give the None 1 minute Marieta
Client Logbook to Ambion,
Logbook the client Ederlyn Flores
CENRO Staff
2. Release None 2minutes Marieta
2. Present
the Contract Ambion,
Business for signing Ederlyn Flores
permit for payment CENRO Staff
None 5 minutes Marieta
Ambion,
3. Fill up and 3.Recieve a Ederlyn Flores
sign the copy of CENRO Staff
agreement garbage Oscar B.
under the contract Laurenciana
signed by CENR Officer
terms and
both parties 300.00 10 minutes Legal Office
conditions
Depends on 5 minutes Office of the
the agreed City Treasurer
4. Notarize amount by
the contract both parties
65 | P a g e
to Legal
Office
5. Pay the
amount given
for initial
operation of
Garbage
collection
contract
300 + 23 minutes
(Depends
TOTAL on agreed
contract
amount)
66 | P a g e
2. DISINFECTION OF FACILITIES
This service serves as part of the health measures against COVID-19 pandemic.
OFFICE /DIVISION CITY ENVIRONMENT AND

NATURAL RESOURCES OFFICE
TYPE OF TRANSACTION G2G- Government to Government
WHO MAY AVAIL OF THE SERVICE Government Facilities
1.Request Letter 1.Requesting party
CLIENT STEPS AGENCY ACTION FEES PROCESSIN PERSON
TO BE G TIME RESPONSIBL
PAID E
1. Submit request 1. Receive and None 5minutes Marieta
letter for validate request Ambion,
disinfection Ederlyn
2. Review Flores
None 10minutes Marieta
completeness of
Ambion,
information,
CENRO Staff
receive, record, Ederlyn
and report to Flores
Immediate CENRO Staff
Supervisor Oscar B.
3. Schedule and Laurenciana
2. Guide/
CENR Officer
accompany the Implementation of
inspection team None Depends Oscar B.
instructions on the Laurenciana
to the site 4. Deployment of location/ar CENR Officer
Disinfection Team ea
None 1 hour CENRO
Personnel
TOTAL None 1hour and
20 minutes
67 | P a g e
3. GREENING AND CLEAN UP OF PARKS AND FACILITIES
This type of service includes trimming of trees, grass cutting, cleanliness and
development of parks within the city
OFFICE /DIVISION CITY ENVIRONMENT AND NATURAL

RESOURCES OFFICE
TYPE OF TRANSACTION G2G- Government to Government
WHO MAY AVAIL OF THE Property Owners, Government Facilities
SERVICE
1.None 1.None
1.Submit order 1.Recieve order Marieta
from City from Admin Ambion,
None 1 minute
Administrator’s Office Ederlyn Flores
Office CENRO Staff
2.Endorse to Oscar B.
immediate None 5 minutes Laurenciana
supervisor CENR Officer
depends on
3.Actual None the status of CENRO
Implementation the area or Personnel
of Instructions situation
TOTAL None depends on

the status of
the area or
situation
68 | P a g e
TAGAYTAY CITY
DISASTER RISK
REDUCTION &
MANAGEMENT
OFFICE
(EXTERNAL SERVICES)
69 | P a g e
1. OPERATION CENTER AND RESCUE/EMERGENCY MEDICAL SERVICE
OFFICE/DIVISION: TAGAYTAY CITY DISASTER RISK
REDUCTION & MANAGEMENT OFFICE
CLASSIFICATION: Highly Technical
TYPE OF TRANSACTION: G2C
WHO MAY AVAIL OF THE SERVICE: ANY PERSON NEEDING EMERGENCY
RESPONCE
CHECKLIST OF REQUIREMNTS: None WHERE TO SECURE: N/A
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1.Clients CDRRMO Dispatch 2 minutes Duty officer of
request for EMS team to the the day
RESCUE EMS scene
operation
(through
Phone,
Radio<walk-
In)
CDRRMO coordinate 2 minutes Assigned
with other concerned Rescue EMS
agencies Team
Wait for the Rescue 3-5 minutes Assigned
EMS Team to arrive at Rescue Ems
the scene Team
Team conducts Basic 3 minutes Assigned
First Aid, CPR and Rescue Ems
other Emergency Team
Medical Services
Rescue EMS Team 05 minutes Assigned
transport casualties to Rescue Ems
the coordinated Team
70 | P a g e
hospitals/concerned
agencies.
TOTAL 15 minutes
71 | P a g e
2. TRAININGS AND SEMINARS ON DISASTER RISK REDUCTION MANAGEMENT
OFFICE/DIVISION: TAGAYTAY CITY DISASTER RISK REDUCTION
& MANAGEMENT OFFICE
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2G
WHO MAY AVAIL OF THE Barangay Official, Business Establishments,
SERVICE: Schools, etc…
CHECKLIST OF REQUIREMNTS: WHERE TO SECURE:
1. Approved Request Letter from 1. Mayors Office
the Mayors Office
Clients submits
written request
to the Office of
the City Mayor
Clients receive 10 minutes
Approved
request
Clients proceed Schedule and 3 minutes Duty Officer of
to CDRRMO inform the Day
Operation for concerned
scheduling personnel
Clients verify Confirmation 2 minutes Duty Officer of
availability of of Schedule the Day
schedule and inform
concerned
personnel to
proceed to
the venue
during the
agreed
schedule
72 | P a g e
TOTAL 15 Minutes
73 | P a g e
3. WEATHER MONITORING AND ADVISORY AND TRAFFIC SITUATIONS
OFFICE/DIVISION: TAGAYTAY CITY DISASTER RISK REDUCTION
& MANAGEMENT OFFICE
CLASSIFICATION: Highly technical
TYPE OF TRANSACTION: G2G, G2C
WHO MAY AVAIL OF THE Any person needing Weather
SERVICE: Advisory/General Public
CHECKLIST OF REQUIREMNTS: WHERE TO SECURE: N/A
None
Clients CDRRMO 2 minutes Duty Officer of
request for provide the Day
Weather accurate
Advisory and advisory
Traffic
Situations
Releasing of 3 Minutes Duty Officer of
Advisory the Day
Daily Weather 5 minutes Duty Officer of
Monitoring the day
TOTAL 10 Minutes
74 | P a g e
CITY
ADMINISTRATOR’S
OFFICE
(INTERNAL SERVICES)
75 | P a g e
1. SECURING A BUILDING PERMIT
A requirement to Application in securing Building Permit
OFFICE /DIVISION CITY ADMINISTRATOR’S OFFICE

WHO MAY AVAIL OF THE Property/Company Owners
SERVICE
REQUIREMENTS: 1. City Engineering Office
1. Signed Application for
Building Permit
CLIENT STEPS AGENCY FEES PROCESSING PERSON RESPONSIBLE

ACTION TO TIME
BE
PAID
Present the Review and None 5 minutes Josefa Ferma
filled up assess Admin Asst III
Building Permit Aireen Alcazar
Form Job Contract
Wait for the Sign the None 5 minutes ENGR. GREGORIO M.
signature of the Building MONREAL
City Permit City Administrator
Administrator
Receive the Release the None 5 minutes Josefa Ferma
signed Building signed Admin Asst III
Permit Building Aireen Alcazar
Permit Job Contract
TOTAL 6 minutes
76 | P a g e
2. ISSUANCE OF SPECIAL PERMIT
Special Permits for Fireworks Display, Setting up of Booths, Activities

TYPE OF TRANSACTION G2B
WHO MAY AVAIL OF THE Owners of Business Establishments,
SERVICE
REQUIREMENTS: 1. Mayor’s Office/City Administrator’s Office
1. Approved letter request 2. Fire Department
2. Fireworks Display Clearance 3.City Treasurer’s Office
3.OR of Payment for Special
Permit Fees
ACTION TO TIME
BE
PAID
Present Check for None 5 minutes Adoracion Flavier
approved letter completion Admin Asst V
of request for of Jonna Dimapilis
Special permit requirements Clerk 3
Wait for the Refer to None 5 minutes Engr. Gregorio M.
instruction of Cashier for Monreal
the City payment of City Administrator
Administrator Special
permit fee
Present Prepare None 5 minutes Adoracion Flavier
Original Special Admin Asst V
Receipt for Permit Jonna Dimapilis
payment of Clerk 3
Special permit Aireen Alcazar
fee Job Contract
Wait for the Sign the None 5 minutes Engr. Gregorio M.
signed Special Special Monreal
permit Permit City Administrator
77 | P a g e
Receive the Release the None 5 minutes Adoracion Flavier
signed Special signed Admin Asst V
permit Special Jonna Dimapilis
permit Clerk 3
Aireen Alcazar
Job Contract
TOTAL 25 minutes
78 | P a g e
3. SECURING A LAND DISPUTE CLEARANCE
A requirement in Application in securing Building Permit

WHO MAY AVAIL OF THE Property/Company Owners
SERVICE
REQUIREMENTS: 1. City Planning and Development Office
1. Signed Application for
Fencing Permit

ACTION TO TIME
BE
PAID
Present the Review and None 5 minutes Josefa Ferma
signed Land assess Admin Asst III
Dispute Aireen Alcazar
Clearance Form Job Contract
Wait for the Sign the None 5 minutes Engr. Gregorio M.
signature of the Land Monreal
City Dispute City Administrator
Administrator Clearance
Receive the Release the None 5 minutes Josefa Ferma
signed Land signed Admin Asst III
Dispute Land Aireen Alcazar
Clearance Dispute Job Contract
Clearance
TOTAL 15 minutes
79 | P a g e
ASSESSOR’S
OFFICE
(EXTERNAL SERVICES)
80 | P a g e
1. TRANSFER OF OWNERSHIP OF TAX DECLARATION
The Owner’s Copy of a tax declaration is issued upon registration of
transfer of ownership of real property from the previous owner to a new owner.
OFFICE/DIVISION ASSESSOR’S OFFICE (ADMINISTRATIVE

DIVISION)
TYPE OF TRANSACTION GTC
WHO MAY AVAIL OF THE SERVICE Tax payers / Appraisers / Contract of
Realtor / Representative with S.P.A. or
Authorization Letter / Authorized Broker
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. C.T.C. of Deed of Conveyance 1. Registry of Deeds – Tagaytay
✓ Deed of Absolute Sale
✓ Deed of Donation
✓ Extra-Judicial
Settlement of Estate
✓ Affidavit of
Consolidation 2. Registry of Deeds - Tagaytay
2. C.T.C. of New Title 3. Registry of Deeds - Tagaytay
3. C.T.C. of Old Title 4. Registry of Deeds - Tagaytay
4. C.T.C. of Certification
Authorizing Registration
✓ Capital Gain Tax
✓ Donors Tax
5. Registry of Deeds – Tagaytay / Land
✓ Estate Tax
Tax Office
5. Transfer Tax
6. Land Tax Office
6. Tax Clearance
7. Land Tax Office
7. Processing Fee
8. Registry of Deeds - Tagaytay
8. Other requirements : S.P.A.
(if it is included on the
documents) / Secretary
Certificate (for corporation)
81 | P a g e
CLIENT STEPS AGENCY FEES TO BE PROCES PERSON
ACTION PAID SING RESPONSIBLE
TIME
1. Submit Examine the Annabelle F.
requirements submitted Caraan
documents/ 10 Paola Grace P.
requirements minutes Cosa
Gloria P. Penales
Rumer M. Bayot
Rosenda P. Creus
George B.
Bayhon
2. Clients pay City Processing City Treasurers

corresponding Treasurers Fee Office (Land Tax
5
fee Office (Land Php 50.00 Division)
minutes
Tax Division) /tax
declaration
Preparation
of Tax Annabelle F.
Declaration Caraan
(For Rumer M. Bayot
encoding and 15 Ofelia G. Angcaya
printing of minutes
newly
transferred
Tax
Declaration)
Approved Engr. Gregorio M.
2
Tax Monreal
minutes
Declaration City Assessor
3. Receives copy Releases of Annabelle F.
Tax Tax 5 Caraan
Declaration Declaration minutes Paola Grace P.
Cosa
82 | P a g e
and Notice of Gloria P. Penales
Assessment Rumer M. Bayot
Rosenda P. Creus
George B.
Bayhon
Php 50/tax 37
TOTAL
dec minutes
83 | P a g e
2. DECLARATION OF NEWLY CONSTRUCTED BUILDINGS AND OTHER
IMPROVEMENTS (MACHINERIES)
The Owner’s Copy of a tax declaration is issued upon declaration of new
building or improvement and machinery.
OFFICE/DIVISION ASSESSOR’S OFFICE (ADMINISTRATIVE &

ASSESSMENT DIVISION)
CLASSIFICATION HIGHLY COMPLEX
WHO MAY AVAIL OF THE SERVICE Taxpayers / Appraisers / Contract of
For Buildings:
1. Building Plan • Engineering Office
2. Building Permit
3. Construction Estimate / Bill
of Materials
4. Certificate of Occupancy /
Certificate of Completion
5. Sworn Statement
For Machineries
1. Sales Invoice
2. Cost of Auxiliaries and/or
Optional Accessories
3. Freight from source to the
site
4. Installation which includes
controls and wirings
electrical and mechanical
(connections millwrights
work and foundation)
5. Sworn Statement
84 | P a g e
1. Submit Examine the
requirements submitted 5 minutes George B.
documents/ Bayhon
requirements Abner M.
Anacay
2. Submits duly Conduct an George B.

accomplished Ocular Bayhon
Sworn Inspection for 1 – 2 hours Abner M.
Statement improvements per property Anacay
of property.
3. Clients pay City Processing City Treasurers

corresponding Treasurers Fee Office (Land
fee Office (Land Php 50.00 1 minute Tax Division)
Tax Division) /tax
declaration
Prepares Field
Appraisal & Abner M.
Assessment Anacay
Sheets (FAAS) 5 minutes
for
improvements
Prepares FAAS
as to appraisal George G.
and Bayhon
assessment in
5 minutes
accordance
with the
Approved
Schedule of
85 | P a g e
Market Value
(SMV)
Review and Abner M.
recommended Anacay
for approval
5 minutes
of prepared Engr. Gregorio
FAAS M. Monreal
City Assessor
Prepare tax
declaration Annabelle F.
(For encoding Caraan
and printing Rumer M.
15 minutes
of newly Tax Bayot
Declaration) Ofelia g.
Angcaya
Approved Tax Engr. Gregorio

Declaration 2 minutes M. Monreal
City Assessor
4. Receives Releases of Annabelle F.
copy Tax Tax Caraan
Declaration Declaration Paola Grace P.
and Notice of Cosa
Assessment Gloria P.
Penales
5 minutes Rumer M.
Bayot
Rosenda P.
Creus
George B.
Bayhon
Php 50/ 1 hour, 43

TOTAL
tax dec minutes
86 | P a g e
3. SUBDIVISION AND/OR CONSOLIDATION OF TAX DECLARATION
The Owner’s Copy of a tax declaration is issued upon subdivision and/or
consolidation of tax declaration
OFFICE/DIVISION ASSESSOR’S OFFICE (ASSESSMENT AND

TAX MAPPING DIVISION)
1. Letter Request
2. Approved • DENR – Los Baños
Subdivision/Consolidation
Plan • DENR – Los Baños
3. Technical Description • Registry of Deeds Tagaytay
4. C.T.C. of New Title (if titled • Registry of Deeds Tagaytay
property)
5. C.T.C. of Old Title
6. Sketch Plan in case of portion
sale without titled

E
requirements submitted Annabelle F.
10 minutes
documents/ Caraan
requirements Paola Grace
P. Cosa
Gloria P.
Penales
Rumer M.
Bayot
87 | P a g e
Rosenda P.
Creus
George B.
Bayhon
2. Clients pay City Processing City

correspondin Treasurers Fee Treasurers
g fee Office (Land Php 50.00 Office (Land
5 minutes
Tax Division) /tax Tax Division)
declaratio
n
For approval Engr.
subdivision/ Gregorio M.
5 minutes
consolidation Monreal
City Assessor
Prepares Field
Appraisal & Gloria P.
Assessment Penales
1 – 2 days
Sheets (FAAS)
as to land
sketch, area &
boundaries.
Prepares
FAAS as to George G.
appraisal and Bayhon
assessment in
accordance
with the 1 day
Approved
Schedule of
Market Value
(SMV)
Review and
recommende Abner M.
20 minutes
d for approval Anacay
88 | P a g e
of prepared
FAAS Engr.
Gregorio M.
Monreal
City Assessor
Prepare tax
declaration of Annabelle F.
the Caraan
subdivided/ Rumer M.
consolidated Bayot
20 minutes
parcels for Ofelia g.
encoding on Angcaya
the RPTA
System
Approved Tax Engr.
Declaration Gregorio M.
5 minutes
Monreal
City Assessor
3. Receives copy Releases Annabelle F.
Tax C.T.C. of Tax Caraan
Declaration Declaration/ Paola Grace
Tax P. Cosa
Gloria P.
Penales
5 minutes Rumer M.
Bayot
Rosenda P.
Creus
George B.
Bayhon
Php 50/
TOTAL 1 to 2 days
Tax dec
89 | P a g e
4. TRACEBACK/TRACEUP OF TAX DECLARATION AND OTHER SUPPORTING
DOCUMENTS
The City Assessor’s Office provides Certified True Copy of Tax Declaration, and
supporting documents upon the request of the owner or his authorized
representative, any government agency or private entities, for various reasons
other legal purposes.
OFFICE/DIVISION ASSESSOR’S OFFICE (RECORD’S DIVISION)

1. Authorization Letter in case
of the requester is not the
declared owner
2. ID of the owner
3. ID of the requester • City Assessor’s Office
4. Filled out for request

1. Submit duly Validates
accomplished and 5 minutes Sonia Torres
Request Form received Marissa
request Marinduque
Verifies
property
being
requested
2. Clients pay City Php 50.00 5 minutes City
corresponding Treasurers /tax Treasurers
fee Office (Land declaration Office (Land
and other Tax Division)
90 | P a g e
Tax supporting
Division) documents
Preparation
of 1 to 2 weeks Sonia Torres
Traceback / Marissa
Traceup of Marinduque
Tax
Declaration
and other
supporting
documents
Approved
tax 10 minutes Gloria P.
declaration Penales
and other
supporting Engr.
documents GREGORIO M.
for signing MONREAL
City Assessor
3. Presents Logs the 1 minute Sonia Torres
corresponding request, Marissa
O.R. records the Marinduque
O.R.
number
4. Receives copy Releases 1 minute -do-
of C.T.C. of C.T.C. of Tax
Tax Declaration
Declaration and other
and other supporting
supporting documents
documents
TOTAL Php 50.00 1 - 2 days
91 | P a g e
5. SECURING CERTIFIED TRUE COPY OF TAX DECLARTION, TAX MAPS AND
OTHER CERTIFICATIONS (No Improvement, Aggregate Land Holding, No
Property).
The City Assessor’s Office provides Certified True Copy of Tax Declaration,
Tax Maps and other certification including (No Improvement, Aggregate Land
Holding, No Property) upon the request of the owner or his authorized
representative, any government agency or private entities, for various reasons, the
most common of which are for property transfer-related transactions, as a
requirement of BIR and many other legal purposes.
OFFICE/DIVISION ASSESSOR’S OFFICE (ADMINISTRATIVE

AND TAX MAPPING DIVISION)
1. Authorization Letter in case • From the Declared Owner
of the requester is not the
declared owner
2. ID of the owner
3. ID of the requester • From the Office of the City Assessor
4. Filled out for request

1. Submit duly Validates For CTC Tax
accomplished and 5 minutes Declaration
Request Form received and Other
request Certification
Verifies Annabelle F.
property Caraan
being 5 minutes Paola Grace
requested P. Cosa
92 | P a g e
Issued order For Tax
of payment Mapping
Prepares Gloria P.
C.T.C. of Tax Penales
Declaration Rumer M.
/Tax map Bayot
and other Rosenda P.
certification Creus
2. Clients pay City Php 50.00 City

corresponding Treasurers /tax Treasurers
fee Office (Land declaration Office (Land
Tax and other Tax Division)
5 minutes
Division) certification
Php 50.00
/tax map
3. Presents Logs the For CTC Tax
corresponding request, Declaration
O.R. records the and Other
O.R. Certification
number
Annabelle F.
Caraan
1 minute Paola Grace
P. Cosa
For Tax
Mapping
Gloria P.
Penales
93 | P a g e
Rumer M.
Bayot
4. Receives copy Releases -do-

of C.T.C. of C.T.C. of Tax
Tax Declaration/
Declaration/ Tax Map/ 1 minute
Tax Map/ other
other certification
certification
Php 50.00 17 minutes
/tax dec
TOTAL
Php 50.00
/tax map
94 | P a g e
6. ISSUANCE OF CLEARANCE AND TAGAYTAY MEMORIAL CERTIFICATION
Issues clearance for internment at Tagaytay Memorial Cemetery, Condominium
Apartment and Columbarium
OFFICE/DIVISION ASSESSOR’S OFFICE (TAX MAPPING

DIVISION)
WHO MAY AVAIL OF THE SERVICE All
1. Official Receipt (Fully Paid) 1. City Treasurers Office (Land Tax
✓ Lawn Lots Division)
✓ Condo Apartment
✓ Columbarium
2. Affidavit of Undertaking (in
case of installment) 2. Legal Office
CLIENT STEPS AGENCY FEES TO BE PROCESSIN PERSON

ACTION PAID G TIME RESPONSIBL
E
requirements submitted 5 minutes Gloria P.
requirement Penales
s
2. Clients pay City For Lawn 5 minutes City

correspondin Treasurers Lots Treasurers
g fee Office (Land Php. Office (Land
Tax Division) 12,200.00 Tax Division)
For Condo
Apartment
Php.
25,000.00
95 | P a g e
For
Columbariu
m
Php.
5,000.00
3. Presents Logs the 2 minutes Gloria P.
correspondin request, Penales
g O.R. records the
O.R. number
Preparation 5 minutes -do-
of Clearance
4. Receives Releases 1 minute -do-
copy Clearance
Clearance
Lawn lots - 18 minutes
Php 12,200
Condo
apartment
TOTAL
Php 25,000
Columbariu
m – Php
5,000
96 | P a g e
BUSINESS PERMIT
AND LICENSING
OFFICE
(EXTERNAL SERVICES)
97 | P a g e
1. MAYOR’S CLEARANCE
All employees working for government employees are required to secure

Mayor’s Clearance. Payments may be made upon securing Mayor’s Clearance. It
takes a minimum of 10 minutes. This already includes verification of clearances
from various offices and government agencies.
OFFICE /DIVISION: BUSINESS PERMIT AND LICENSING OFFICE

CLASSIFICATION: SIMPLE
TYPE OF TRANSACTION: G2B G2B
WHO MAY AVAIL OF THE GOVERNMENT EMPLOYEE
SERVICE:
1. Barangay Clearance 1. Designated Barangays
2. Police Clearance 2. PNP
3. Medical Clearance 3. City Health Office
4. Drug Test 4. Drug Testing Center
5. Court Clearance 5. Hall of Justice
6. Fiscal Clearance 6. Hall of Justice
7. RTC Clearance 7. Hall of Justice
8. Official Receipt 8. City Treasurer’s Office
1. Secure 1. BPLO staff 200 10 minutes Arlene
requirements gives client Mercado
the needed Althea Janine
2. Submit the requirements Juniller
complete 2. BPLO staff Janette De Asis
required will prepare Herbert
documents and release Costante
the Mayor’s Melanie Ereño
Clearance
TOTAL Php 200.00 10 minutes
98 | P a g e
2. WORKING PERMIT
All employees working for private establishments are required to secure a

Working Permit. The Working must be renewed annually. Payments may be made
upon securing working permit.
It takes a minimum of 10-15 minutes. This already includes clearances from
various offices and government agencies.
Renewal of Working Permit may take 10 minutes. Verification includes all from
various offices and government agencies.
OFFICE /DIVISION : BUSINESS PERMIT AND LICENSING

CLASSIFICATION : SIMPLE
TYPE OF TRANSACTION : G2B
WHO MAY AVAIL OF THE SERVICE : PRIVATE EMPLOYEES
CHECKLIST OF REQUIREMENTS:
1. Barangay Clearance WHERE TO SECURE:
2. Police Clearance/NBI 1. Designated Barangays
Clearance 2. PNP/NBI Office
3. Health Card 3. City Health Office
4. Drug Test 4. Drug Testing Center
5. Court Clearance 5. Hall of Justice
6. Fiscal Clearance 6. Hall of Justice
7. Official Receipt/ 7. City Treasurer’s Office/Designated
Certificate of First Time Barangays
Job Seeker 8. Municipalities/Cities
8. Mayor’s Referral
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTION BE PAID TIME
1. BPLO staff Emer
1. Secure gives client the New: 400 Martinez,
requirements needed Renewal: 1 minute Melanie
requirements 450 Ereño,
2. Submit the 2. BPLO staff Bryan Casi
complete gives Emer
4 minutes
application Martinez,
99 | P a g e
required form for Melanie
documents working permit Ereño,
Bryan Casi
3. After 3. City Jona
Administrator’s Dimapilis,
completing the
Office will Ginableth
application prepare and Sardiñola,
form, client release the Aireen
proceeds to working permit Alcazar,
the City Jayson
5minutes
Administrator’s Ongray,
Office for the Joshua
Alvarez
releasing of
Working
Permit
NEW –
400
TOTAL 10 minutes
Renewal -
450
100 | P a g e
3. BUSINESS PERMIT
All Enterprises are required to secure a Business License and Mayor's
Permit, and pay business taxes before the start of commercial operations.
The license must be renewed from January 1-20, every year. Penalties are
imposed after this period.
Business taxes for new enterprises are based on capitalization. Those
for succeeding years are computed as a percentage of gross receipts/sales.
Payment may be made annually, semi-annually or quarterly. Taxes are due
on the first 20 days of each quarter. It takes a minimum of 1 day to process
new applications. This already includes the requisite inspection and
clearances form various offices and government agencies.
Renewal of licenses may take 15-30 minutes depending on the results
of verification made by Local Revenue Collection Officer. Verification
determines whether an applicant still has to secure clearances from various
offices. Processing of licenses for these applicants will take approximately
1hour.
OFFICE /DIVISION : BUSINESS PERMIT AND LICENSING OFFICE

WHO MAY AVAIL OF THE SERVICE BUSINESS OWNERS
:
1. Zoning/Locational 1. City Planning and Development
Clearance Office
2. Negosyo Center Tagaytay City
2. DTI (if Sole
proprietorship)/SEC 3. City Treasurer Office
Registration 4. City Health Office
(if Partnership or 5. Landtax Division
Corporation or CDA (if
Cooperative)
Lease Contract – Lessor
Lessor’s Permit – Bplo
101 | P a g e
3. Barangay Clearance 6. Bureau Of Fire Protection
7. Bplo Tagaytay City
4. Sanitary Permit 8. Business One-Stop-Shop
9. Landtax Division
5. A. Tax Clearance (RPT) 10. Pnp
B. For Leased Premises
11. City Planning And Development
Lease
Office
Contract/Lessor’s Permit
6. Fire Inspection Certificate 12. Character Office
(after billing)
7. Working Permit (if
applicable)
8. Liability Insurance (if
applicable)
9. Professional Tax (if
applicable)
10.CCTV Certificate from PNP
((if applicable)
11.Billboard Permit (if
applicable)
12.Character Seminar (if
applicable)
1. SUBMIT THE 1. RECEIVED 10 Minutes Arlene
UNIFIED FILLED UP Mercado
APPLICATION UNIFIED Althea Janine
FORM WITH APPLICATION Juniller
COMPLETE FORM WITH Janette De
DOCUMENTARY REQUIRED Asis
REQUIREMENTS DOCUMENTS Herbert
FOR BUSINESS 1.1 REVIEW Costante
PERMIT AND SIGN THE Daniel P.
APPLICATION UNIFIED Alcala
OIC-BPLO
102 | P a g e
APPLICATION Josephine C.
FORM Caraan
1.2 ASSESS THE City
2. PROCEED TO BUSINESS TAX Treasurer
LANDTAX AND BASE ON 3 MINUTES Eliza Amora
DIVISION FOR REGULATORY REVENUE Ma. Gina
PAYMENT FEES CODE OF Guañezo
3. CLAIM THE 1.3 ASESS THE THE CITY OF
BUSINESS FEES FOR FIRE TAGAYTAY
PERMIT, INSPECTION 5 MINUTES
BUSINESS CERTIFICATE JOSEFA
PLATE AND 2. PROCESS FERMA
STICKER PAYMENT
3. PREPARE
AND RELEASE
THE BUSINESS
PERMIT,
BUSINESS
PLATE AND
STICKER
Based on
TOTAL revenue 18 minutes
code
103 | P a g e
4. APPLICATION FOR BUSINESS RETIREMENT
This service is particularly applicable to all business owners of Tagaytay City
who are requesting to close their business officially.
OFFICE /DIVISION : BUSINESS PERMIT AND LICENSING OFFICE

WHO MAY AVAIL OF THE BUSINESS OWNERS
SERVICE :
1. Request Letter 1. Business Owner
2. Certificate of Closure 2. Designated Barangays
3. Original Copy of Business 3. Business Owner
Permit 4. Business Owner
4. Original Business Plate 5. DTI
5. Cancellation of DTI (If
applicable)
1. Submit the 1. CTO staff Base on 10 minutes Arlene
complete will receive Revenue Mercado
required and approve Code of the Althea Janine
documents the City of Juniller
application Tagaytay Janette De Asis
for retirement Herbert
1.1 BPLO staff Costante
will compute Melanie Ereño
2. Client the taxes and
proceeds to fees Eliza Amora
Land Tax Ma. Gina
Division for 2. Process Guañezo
payment Payment
Arlene
3. Proceeds to Mercado
BPLO for
104 | P a g e
Certificate of 3. BPLO staff Althea Janine
Closure will prepare Juniller
the Certificate Janette De Asis
of Closure Herbert
Costante
Melanie Ereño
Base on
Revenue
TOTAL Code of the 10 minutes
City of
Tagaytay
105 | P a g e
5. CERTIFICATE OF NO EXISTING BUSINESS
This service is particularly applicable to all constituents of Tagaytay City who are
indigent but deserving and qualified students who will avail of scholarship program
offered by the City Government of Tagaytay and to those who are applying for
Special Program for Employment of Students (SPES).
OFFICE /DIVISION: BUSINESS PERMIT AND LICENSING OFFICE

TYPE OF TRANSACTION: G2B
WHO MAY AVAIL OF THE INDIGENTS
SERVICE:
6. Request Letter 6. Applicant
7. Certificate of No Existing 7. Designated Barangays
Business 8. City Treasurer’s Office
8. Official Receipt
1. Secure 1. BPLO staff 50 10 minutes Arlene
requirements gives client Mercado
the needed Althea Janine
2. Submit the requirements Juniller
complete 2. BPLO staff Janette De Asis
required will prepare Herbert
documents and release Costante
the Certificate Melanie Ereño
of No Existing
Business
106 | P a g e
CITY PLANNING AND
DEVELOPMENT
OFFICE (CPDO)
(EXTERNAL SERVICES)
107 | P a g e
1. ISSUANCE OF LOCATIONAL CLEARANCE FOR CONSTRUCTION (BUILDING,
FENCE, ESTABLISHMENTS, AND OTHERS)
The service is highly technical, and the issuance of the clearance depends on
the City Zoning Ordinance and Restriction, and allowable uses.
OFFICE /DIVISION CITY PLANNING AND DEVELOPMENT OFFICE

(CPDO)
CLASSIFICATION Highly Technical
TYPE OF TRANSACTION (1)G2C, (2) G2B, (3) G2G
WHO MAY AVAIL OF THE All types of cluster regarding the construction
SERVICE
1. Application Form for 1. CPDO
Locational Clearance 2. Barangay Hall where the construction is to
2. Pahintulot ng Barangay be constructed
3.Transfer Certificate Title (TCT) 3. Registry of Deeds
4. Tax Declaration 4. Assessor’s Office
5. Latest Tax Receipt 5. City Treasury’s Office
6. Lot Plan 6. Assessor’s Office
7. Bill of Materials and 7. Owner’s Copy/Construction Owner’s Copy
Specification 8. From the Architect/Engineer who made the
8. Plans and Drawings Plans and Drawings
9. Home Owner’s Association 9. HOA of the Subdivision
(HOA) Approval (if the
construction is within the
Subdivision)
1. Secure the 1. Accept the Variables 1-3. 30 1. Celsa
Application Application depends on minutes Manalo
Form and the type of
2. Complete submitted Construction (End of
the documents and Fees are transaction
Requirements based on at the CPDO)
for Locational 2. Assess the City Revenue 2. Carlos
Clearance submitted Code for Suñiga
108 | P a g e
3. Submit the documents Locational
Application and and evaluate Clearance
complete the the Plans and
requirements Drawings 10 minutes
to CPDO
3. State the Variables 3. Engr.
findings / if depends on (End of Emilma Pello
there is, state type of transaction
it back to the Construction at the CPDO)
client and Fees are
4. If there is based on
no finding, City Revenue 15 minutes
prepare the Code for
assessment of Locational
fees to be Clearance
paid and give
to the client (End of
5. When the transaction
client had at the CPDO)
already paid
the fees,
return the 15 minutes
receipt to the
CPDO Office
6. Prepare the
pertinent
Documents of
the Locational
Clearance
prior to the
approval of
Zoning
administrator
7. Transfer
the LC
Documents to
the Mayor’s
109 | P a g e
Office for
approval
*8. After the
approval of
Locational
Clearance,
return the
approved LC
to CPDO for
recording and
counter
signing of the
Plans and
Drawings
*9. Releasing
of the
approved
Locational
Clearance to
the Applicant
Depends on
TOTAL the type of 70 minutes
Construction
110 | P a g e
2. LOCATIONAL CLEARANCE FOR NEW BUSINESS
Locational Clearance issued to those businesses with approved building
permit locational viable to the place with appropriate occupancy permit for the
type of business.

(CPDO)
TYPE OF TRANSACTION (2) G2B
WHO MAY AVAIL OF THE Business Operators
SERVICE
1. DTI or SEC Registration 1. DTI / SEC
2. Occupancy of the building for 2. Engineering’s Office
new business 3. Operator’s Copy
3. Lease Contract of the
operator if he/she is not the
owner of the building
1. Secure all the 1. Accept the
requirements application
on the Checklist 2. Process the Locational
2. Submit the application Clearance Celsa Manalo
15 minutes
form for the Fee (Php Julius Miranda
Issuance of 50.00)
Locational
Clearance
111 | P a g e
3. ISSUANCE OF ZONING CERTIFICATION / LOCATIONAL VIABILITY
Zoning Certification issued to the transacting public to inform them about
their locational viability and what type of house they can build.

(CPDO)
TYPE OF TRANSACTION (1) G2C
WHO MAY AVAIL OF THE Lot Owners
SERVICE
1. Request Letter 1. Lot Owner’s Copy
2. Transfer Certificate Title 2. Registry of Deeds
(TCT) 3. Assessor’s Office
3. Tax Declaration 4. City Treasury’s Office
4. Latest Tax Receipt 5. Assessor’s Office
5. Lot Plan / Tax Map
1. Complete 1. Accept the
the Application
requirements Request for
on the checklist Zoning
2. Apply the Certification
Certification
request to our 2. Prepare the Mr. Lamberto
Fee based on
office (CPDO) Certification P. Manalo
Building / 15 minutes
3. Pay the 3. Signed the Engr. Emilma
Revenue
Certification Certification U. Pello
Code
Fee at the City 4. Release
Treasury’s the
Office Certification
TOTAL 15 minutes
112 | P a g e
PUBLIC
INFORMATION
OFFICE
(EXTERNAL SERVICES)
113 | P a g e
1. SECURING INFORMATION AND PROMOTIONAL MATERIALS FROM THE
PUBLIC INFORMATION OFFICE
Information about the city and promotional materials are available at the PIO.
This includes Directory, City Profile and Demographics, Safety Seal of different
establishments
OFFICE/DIVISION PUBLIC INFORMATION OFFICE

TYPE OF TRANSACTION G2C- for government services whose
client is the transacting public
WHO MAY AVAIL OF THE SERVICE General public
CHECKLIST REQUIREMENTS WHERE TO SECURE

1. USB/FLASH DRIVE for soft copy PIO
FEES TO PROCESS
PERSON
CLIENT STEP AGENCY ACTION BE ING
RESPONSIBLE
PAID TIME
Inquiry
The client The person
approaches the responsible N/A 1 minute Miriam F.
frontline personnel accommodates the Zaldivia
in the PIO who will client. Admin. Aide III
refer him to the Jesus Dolot, Jr.
person in charge of Admin. Aide III
the data being
requested.
Person-in-charge Miriam F.
verifies if Zaldivia
Verify Information information Admin. Aide III
Availability required is N/A 5 Rosalle A. Del
available. minutes Mundo
Clerk I
114 | P a g e
General Jesus Dolot, Jr.
information can Admin. Aide III
be accessed As need Aileen S.
N/A
through the City arises Auditor
Government Admin. Aide III
Facebook Page.
Person-in-charge
reviews and N/A 5 Atty. Myra
Review and verifies the minutes Angeli A.
Verification information to be Gallardo-
given to the client. Batungbakal
PIO
If original
documents may N/A 2
not be given, client minutes Aileen S.
leaves an ID card Auditor
Photocopy with the person-in- Admin. Aide III
Documents charge and is
allowed to
photocopy
documents.
Register in the
Logbook Aileen S.
Client signs a Auditor
logbook for record N/A 1 minute Admin. Aide III
purposes. If
documents were Jesus Dolot, Jr.
photocopied, client Admin. Aide III
returns the original
documents and
retrieves his ID
card.
TOTAL 14
minutes
115 | P a g e
CITY SOCIAL WELFARE
AND DEVELOPMENT
OFFICE
(EXTERNAL SERVICES)
116 | P a g e
1. SECURING A CERTIFICATE OF INDIGENCY
A Certificate of indigency is required by the Public Attorney’s Office (PAO) for

scholarship programs of various agencies; and for PCSO, NSO, Phil health, among
others as a requirement for the availment of services.
CITY SOCIAL WELFARE AND

OFFICE/DIVISION
DEVELOPMENT OFFICE
WHO MAY AVAIL OF THE SERVICE Indigent Individual
1.Barangay Certificate of Residency. 1. Concerned Barangay/Barangay
2. Certificate from the City Assessor’s Chairman
Office on non-ownership of real
property. 2. City Assessor’s Office
3. Certificate from the Bureau of
Internal Revenue (BIR) as a non-tax
filer. 3. Bureau of Internal Revenue (BIR)
PERSON
FEES TO PROCESSIN
CLIENT’S STEPS AGENCY ACTION RESPONSIBL
BE PAID G TIME
E
1. Client writes 1. Personnel 1 Minute Anackiel

his/her in charge Javier
name and give Christine
Jean De
the purpose
the list of Castro
of the visit Not
requirements to Winnie Rose
on the Applicabl
the client. Abena
logbook and e
signs the
same.
117 | P a g e
2. Client 2. Personnel Florencia
secures all in charge 5 minutes Rozul
the conduct a Anackiel
Javier
requirement one-on-one
Christine
s needed in interview Jean De
securing with the Castro
Certificate client to Winnie Rose
of Indigency get Abena
and pertinent
submitted informatio
to the n. The
CSWDO; result of
the
interview
are written
on the
Intake
Sheet;
3. Client is 3. Personnel
1 minute Anackiel
waiting for in charge
Javier
the prepare
Christine
Certificate the Jean De
of Certificate Castro
Indigency; of Winnie Rose
Indigency Abena
in 2 copies;
4. Client is
waiting for 4. CSWDO Elma M.
the head 1 minute Patawe
CSWDO
118 | P a g e
Certificate approves
of the
Indigency; Certificate
of
Indigency; Anackiel
5. Client Javier
receives the 5. Release of Christine
Certificate 1 minute Jean De
documents.
Castro
of Indigency.
Winnie Rose
Abena
TOTAL 9 minutes
119 | P a g e
2. AVAILING OF DISASTER RELIEF ASSISTANCE
The City Social Welfare and Development Office (CSWDO) pro-actively provide
assistance to individuals and families who are victims of natural or manmade
calamities such as typhoon, landslide or fire.

OFFICE/DIVISION
DEVELOPMENT OFFICE
Victims of Calamities or Affected
WHO MAY AVAIL OF THE SERVICE
Families
1. Certification that client is a 1. Concerned Barangay/Barangay
victim of calamity Chairman
FEES TO PROCESSING PERSON

CLIENT’S STEPS AGENCY ACTION
1. Client 1. Personnel
writes in charge
his/her conduct
name and assessment
Florencia M.
the and Rozul
purpose of interview 5 minutes Mary Jane
the visit using Gonzales
on the Disaster Not Michael
logbook Assistance Applicable Pincaro
and signs Family
the same; Access Card
(DAFAC) at
the
evacuation
center or
other
120 | P a g e
temporary
facility;
2. Client 2. Personnel Florencia M.

receives in charge Rozul
the food deliver and 15-30 Mary Jane
distribute minutes Gonzales
packs.
Michael
food packs
Pincaro
to victims
or affected
families.
TOTAL 35 minutes
121 | P a g e
3. AVAILING OF CARE AND PROTECTION FOR CHILDREN UNDER DIFFICULT
CIRCUMSTANCES
The City Social Welfare and Development Office (CSWDO) assists children and
youth whose basic needs have been deliberately unattended to by their parents or
guardians, or have been victims of any form of exploitation, neglect or abuse.

OFFICE/DIVISION
DEVELOPMENT OFFICE
Abandoned, neglected, physically,
WHO MAY AVAIL OF THE SERVICE emotionally and sexually abused; victims
of rape, incest or acts of lasciviousness.
1. Birth Certificate 1. Local Civil Registry
PERSON
AGENCY FEES TO PROCESSIN
CLIENT’S STEPS RESPONSIBL
ACTION BE PAID G TIME
E
1. Client, with the 1. Personnel in
guidance of the charge
parent/guardia conduct a
n and Barangay one-on-one
Council for the interview
Protection of with the Elma M.
Children (BCPC) client to get Patawe
report the pertinent Not 20 minutes Rosalinda P.
incident to the documents Applicabl Eridao
PNP Tagaytay; and e Dorinda A.
information. Ambion
The result of Florencia
the Rozul
interview
using the
intake sheet
are written
122 | P a g e
and
assessed
respectively;
2. Client secures all 2. The Elma M.

the Personnel in 20 minutes Patawe
requirements charge assist Rosalinda P.
needed in and refer Eridao
securing the minor to Dorinda A.
Certificate of the Ambion
Indigency and Philippine Florencia
submitted to the National Rozul
CSWDO for the Police (PNP)
purpose of filing for proper
the case; intervention
;
3. The Elma M.
personnel in 20 minutes Patawe
charge Rosalinda P.
3. Client is waiting conduct Eridao
for the schedule counseling Dorinda A.
of hearing. to the Ambion
victim. Florencia
Rozul
TOTAL 1 hour
123 | P a g e
4. AVAILING OF PHYSICAL RESTORATION ASSISTANCE
This program is intended for persons with disabilities (PWDs). It provides
assistive devices that will enable physically- handicapped persons to integrate into
the mainstream of community life.
Aside from assistive devices, the City Social Welfare and Development Office
(CSWDO) in coordination with the Person with Disability Affairs Office (PDAO) also
provide identification cards, medicine, purchase and cinema booklets, counseling,
financial or medical assistance and other services as need arises.

DEVELOPMENT OFFICE
OFFICE/DIVISION (CSWDO)
PERSON WITH DISABILITY
AFFAIRS OFFICE (PDAO)
WHO MAY AVAIL OF THE SERVICE Person with Disability (PWD)
1. Certification from the doctor or 1. Attending physician
attending physician as to qualification for
PWD ID;
2. 3 pieces latest 1x1 ID picture;
a) Whole body picture;
b) Birth Certificate (below 18 years old). 2. Local Civil Registry
FEES PROCESS PERSON
CLIENT’S STEPS AGENCY ACTION TO BE ING RESPONS
PAID TIME IBLE
1. Client is applying 1. Giving the list of 3 Evangelin

for PWD ID; requirements in Not minutes e Bayla
securing PWD ID; Applica
ble
2. Conducts an
interview to
124 | P a g e
2. Client writes assess the needs
his/her name and of the client or 10
the purpose of the the Person with minutes Evangelin
visit on the Disability PWD); e Bayla
logbook and signs
the same;
3. Client is securing 3. Advises client to

medical certificate; secure a Doctor’s
or Attending
Physician’s 1 week Evangelin
Certification e Bayla
indicating the
necessity for the
prosthesis/gadget
/assistive devices;
4. Prepares and Elma M.

4. Client is waiting processes all Patawe
for the release of documents Rosalinda
prosthesis/gadget required so for P. Eridao
/assistive device; the provision of 2 weeks Dorinda
the A.
prosthesis/gadget Ambion
/assistive devices
needed;
5. Client is 5. Documents are

preparing signed by the
herself/himself to interested parties,
accept the Endorsement Florencia
prosthesis/gadget/ letter is prepared Rozul
assistive device; to release the 1 month Melody
prosthesis/gadget Ambrocio
/assistive devices,
conduct a
constant follow-
125 | P a g e
up and home visit
to monitor the
status of the Florencia
PWD; Rozul
Melody
Ambrocio
6. The client
received the 6. Release of
prosthesis/gadget/ documents. 5
assistive device. minutes Elma M.
Patawe
Rosalinda
P. Eridao
Dorinda
A.
Ambion
Evangelin
e Bayla
Melody
Ambrocio
1 month,
TOTAL
3 weeks
126 | P a g e
5. PROMOTING WELFARE OF SOCIALLY DISADVANTAGED WOMEN
The City Social Welfare and Development Office (CSWDO) respond to the needs
of disadvantaged women for the prevention and eradication of exploitation,
domestic violence and other form of abuse.

OFFICE/DIVISION
DEVELOPMENT OFFICE
Victims of rape, involuntary
WHO MAY AVAIL OF THE SERVICE prostitution, battered or maltreated
women
1. Medico-Legal Certificate 1. Medico-Legal Doctor
PERSON
FEES TO PROCESSIN
CLIENT’S STEPS AGENCY ACTION RESPONSIBL
BE PAID G TIME
E
1. Report to 1. Rescue of 30 Minutes- Elma M.
Barangay Victims on 1 Hour Patawe
Concerned/ site with Rosalinda P.
PNP/CSWD PNP and Eridao
O; Barangay Dorinda A.
Concerned Ambion
; Florencia
Rozul
Not
Applicabl
2. Client 2. Interview Elma M.
e
writes and 10 minutes Patawe
his/her Counseling Rosalinda P.
name and / assist to Eridao
the purpose report to Dorinda A.
of the visit the PNP; Ambion
on the Florencia
logbook and Rozul
127 | P a g e
signs the
same;
Elma M.
3. Request Patawe
referral 3. Assistance Rosalinda P.
letter from in securing 10 minutes Eridao
the PNP for medico- Dorinda A.
Medico- legal Ambion
legal services; Florencia
examination Rozul
;
4. Referral 3 weeks Elma M.

4. Preparation for Patawe
of client for temporary Rosalinda P.
temporary shelter Eridao
shelter. and Dorinda A.
custodial Ambion
care. Florencia
Rozul
TOTAL 3 weeks
128 | P a g e
6. SECURING A SOCIAL CASE STUDY REPORT
Before a beneficiary can avail of the assistance, he/she is required to secure
a social case study report from the CSWDO.

OFFICE/DIVISION
DEVELOPMENT OFFICE
WHO MAY AVAIL OF THE SERVICE Indigent Client
1. Medical/Clinical Abstract or 1. Attending physician
Medical Certificate
1. Client writes 1. Giving the list 3 Minutes Security

his/her name of Guard on
and the requirements Duty
purpose of in securing
the visit on social case
the logbook study report;
and signs the
same;
2. Client is give 2. Conducts an

Not
information interview to 5 minutes Officer of the
Applicable
to the assess the day
CSWDO; needs of the
client;
3. Client is 3. The results of 4 minutes Christine

waiting for the interview Jean De
the release of are written on Castro
an intake
129 | P a g e
social case sheet for the Winnie Rose
study report; preparation of Abena
social case Anackiel
study report. Javier
Documents Elma M.
are signed by Patawe
the Social CSWDO
Workers and
CSWDO;
Christine
4. Client 4. Release of 1 minute Jean De
received documents. Castro
social case Winnie Rose
study report. Abena
Anackiel
Javier
TOTAL 13 minutes
130 | P a g e
6. A SECURING A SOCIAL CASE STUDY REPORT
Preparation of Social Case Study Report for Children in Conflict with the Law
(CICL)

OFFICE/DIVISION
DEVELOPMENT OFFICE
WHO MAY AVAIL OF THE SERVICE Children in Conflict with the Law
1. Birth Certificate; 1. Local Civil Registry
2. Medical Certificate; 2. Attending Physician
3. Police Report. 3. Women and Children Protection
Desk of the PNP
1. Client writes 1. Personnel in 2 minutes Security

his/her charge refer Guard on
name and the minor to Duty
the purpose the social
of the visit worker;
on the
logbook and
signs the
same; Not
2. Prepare Applicable
2. Client fill up discernment
intake form; tools such as Elma M.
questionnaires 10-15 Patawe
and other minutes Rosalinda P.
forms Eridao
prescribed for Dorinda A.
such case; Ambion
131 | P a g e
3. Client answer 3. The social
the worker guide Elma M.
discernment in answering Patawe
tools; discernment 15 minutes Rosalinda P.
tools; Eridao
Dorinda A.
Ambion
4. Client will 4. The Social
interacts with worker
the social conduct
workers and interview
answer the and 20 minute Elma M.
question assessment; Patawe
appropriately Rosalinda P.
and properly; Eridao
Dorinda A.
5. Client will be 5. The Social Ambion
endorse to workers
the parents prepares
and social case 1 hour Elma M.
Barangay study report Patawe
Council for for the Rosalinda P.
the determination Eridao
Protection of Dorinda A.
of Children; discernment; Ambion
6. Assist in As Elma M.
6. Client waits every scheduled Patawe
for the scheduled court by the court Rosalinda P.
scheduled hearing. Eridao
hearing. Dorinda A.
Ambion
1 hour, 52
TOTAL
minutes
132 | P a g e
6. B SECURING A SOCIAL CASE STUDY REPORT
Preparation of Social Case Study Report for Adoption Cases

OFFICE/DIVISION
DEVELOPMENT OFFICE
CLASSIFICATION Highly Technical
Petitioner (prospective adoptive
WHO MAY AVAIL OF THE SERVICE
parents)
1. Birth Certificate; 1. Local Civil Registry
2. Marriage Contract;
3. Medical Certificate; 2. Attending Physician
4. Family Photo and Photo of
the Minor;
5. Financial Records or 3. DSWD-Region IV-A
Documents;
6. Endorsement letter from
DSWD-Region IV-A.
AGENCY FEES TO PROCESSING PERSON
CLIENT’S STEPS
1. Client writes 1. Personnel in 2 Minutes Security

his/her name charge refer Guard on
and the the minor to duty
purpose of the the social
visit on the worker;
logbook and
Not
signs the same;
Applicable
2. Client submit 2. The Social Elma M.
the documents Worker 5 minutes Patawe
needed to the reviews all Rosalinda P.
social worker; the Eridao
documents
submitted;
133 | P a g e
3. Client interacts
with the social 3. The social
worker and worker
answers the documents Elma M.
inquiry properly all the 30 minutes Patawe
and information Rosalinda P.
appropriately; from the Eridao
client;
4. Client is waiting
for scheduled 4. The social
home visitation; worker
conducts Elma M.
home 30 minutes Patawe
visitation Rosalinda P.
and Eridao
collateral
interview;
5. Client is waiting
For the approval of
social case study; 5. The social
worker Elma M.
prepare the 30 days Patawe
social case Rosalinda P.
study and Eridao
submit all
the
pertinent
documents
to the DSWD
Region IV-A
for
validation
and
technical
assistance;
134 | P a g e
upon
approval of
the DSWD it
will be
submitted to
the family
court;
Elma M.
6. Client is 6. The social As Patawe
preparing worker scheduled Rosalinda P.
herself/himself assists the by the court Eridao
for the court client in
hearing. scheduled
court
hearing.
TOTAL 1 month
135 | P a g e
7. AVAILING OF ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATIONS
The City Social Welfare and Development office (CSWDO) provides emergency
financial assistance or referrals for free service to individuals and families who are
in extremely difficult situations and have inadequate resources.
The situations covered are:
• Burial Assistance
• Being stranded within the city or losing money to pickpockets, food
and transportation assistance
• Need for medicine or medical assistance not available at the City
owned and operated Hospital.

OFFICE/DIVISION
DEVELOPMENT OFFICE
WHO MAY AVAIL OF THE SERVICE Indigent Client
a) Medical/Clinical Abstract or 1. Attending physician
Medical Certificate.
b) Death Certificate. 2. City Health Office/ Local Civil
Registry

1. Client writes 1. Giving the list 3 Minutes Security

his/her name of Guard on
and the requirements in duty
purpose of securing social
the visit on case study Not
the logbook report; Applicable
and signs the
same;
136 | P a g e
2. Client gives 2. Conducts an
information interview to Christine
to the assess the 5 minutes Jean De
CSWDO; needs of the Castro
client; Winnie Rose
Abena
Anackiel
Javier
3. Client is 3. The results of
waiting for the the interview Christine
release of are written Jean De
social case on an intake 3 minutes Castro
study report; sheet for the Winnie Rose
preparation Abena
of social case Anackiel
study report; Javier
Elma M
4. Client is 4. Documents 1 minute Patawe
waiting for are signed by Rasalinda
the release the Social Eridao
of social case Workers and Dorinda
study report; CSWD head; Ambion
Christine
Jean De
5. Client 1 minute Castro
received 5. Release of Winnie Rose
social case documents. Abena
study report. Anackiel
Javier
TOTAL 13 minutes
137 | P a g e
OFFICE OF THE
SECRETARY TO THE
SANGGUNIAN
(EXTERNAL SERVICES)
138 | P a g e
1. ISSUANCE OF CERTIFIED TRUE COPY (RESOLUTIONS/ORDINANCES
The SANGGUNIANG PANLUNGSOD compiles resolutions and ordinances that

have been adopted for the general welfare of researchers (from Tagaytay City and
from other cities and municipalities as well) who come to this office to seek
certified true copies of said documents for their reference. Other researchers are
students coming from different universities securing copies of ordinances in
reference for their thesis.
OFFICE /DIVISION OFFICE OF THE SECRETARY TO THE

SANGGUNIAN
WHO MAY AVAIL OF THE Any person, natural or juridical, business
SERVICE entity, gov’t. agencies
REQUIREMENTS: 1. Requesting party
1. Request letter

1. Submit 1. Accepts 1-3 minutes Noralyn Reyes/
Request letter letter and Ma. Elena
pass to Ocampo
2. Pay agency head Aurora
Secretary’s fee for approval Marinduque
at the Office of 2. Prepares Php50.00 1 minute City Treasurer’s
the City document, Office
Treasurer certified with
1 minute Noralyn
the city seal
Reyes/Ma. Elena
3. Present OR 3. Release
Ocampo
and claim document to
Aurora
requested requisitioner
Marinduque
document.
139 | P a g e
2. ISSUANCE OF TRICYCLE FRANCHISE
Tricycle Franchise or Motor Tricycle Operator’s Permit (MTOP) is a Provisional

Authority to operate tricycle unit/s within authorized routes Valid for 5 years
(provided that MTOP will be validated yearly)
OFFICE /DIVISION VICE MAYOR’S OFFICE (TRICYCLE

FRANCHISING REGULATORY COMMITTEE)
WHO MAY AVAIL OF THE Tricycle Operators
SERVICE
REQUIREMENTS: 1. Office of the SP Committee on Tricycle
1. Application Form Franchise
2. Photocopy of Certificate of 2. Land Transportation Office/Operator
LTO Registration 3. Land Transportation Office/Operator
3. Official Receipt of LTO 4. Barangay
Registration 5. City Health Officer
4. Barangay Clearance 6. DOH Accredited Testing Center/Laboratory
(DRIVER) 7. COMELEC
5. Medical Certificate (Driver) 8. Insurance Company
6. Drug Test of Driver/s 9. Tagaytay Office of Public Safety (TOPS)
7. Photocopy – Voter’s 10. Tricycle Franchising Office
ID/Registration 11. Tagaytay City Component Police Station
(0perator/DRIVER) 12. Land Transportation Office/Driver
8. Compulsory Motor Vehicle 13. Character Office
Liability Insurance 14. Operator
9. Certification of Road 15. Respective Zone President
Worthiness from TOPS 16. Operator
10. Certificate of Dropping, if
applicant is transferee
11. Police Clearance (driver)
12. Photocopy of Driver/s
License
13. Character ID (driver)
140 | P a g e
14. Stencil of Motor No. and
Chassis No.
15. Certification of
Membership from the Zone
Assoc.
16. 2x2 Picture
applicant/operator and driver

1. Seek 1. Accepts 1 minute Arnel
application and evaluate Dimaranan/Hensly
form application Marquez
- Pay Filing and Php50.00 1-2 minutes City Treasurer’s
Fee Office
2. Comply requirements.
1 day to 5 TFRC Board
with the 2. Processing,
days
approval &
50.00 (hearing and
requirements signing of
50.00 evaluation
-Barangay MTOP
20.00 per Tricycle
Clearance
Franchising
-Police
Code)
Clearance
- Medical
1 minute SP Tricycle
Clearance 3. Releases
Franchise Office
-Character MTOP
225.00
Certificate
100.00
-
100.00
Certification
of
Membership
-Drug Test
-Cert. of
Road
Worthiness
141 | P a g e
-Franchise
Tax (New)
-Mayors
Permit
-
Sticker/Plate
TOTAL P595.00 5 days
142 | P a g e
3. VALIDATION OF TRICYCLE FRANCHISE
MTOP is validated every year for the legal operation of tricycle within
authorized routes
OFFICE /DIVISION VICE MAYOR’S OFFICE (TRICYCLE FRANCHISING

REGULATORY COMMITTEE)
SERVICE
REQUIREMENTS: 1. Operator/ Office of the SP Committee on
1. Copy of Motor Tricycle Tricycle Franchise (Cert. True Copy)
Operator’s Permit (MTOP) 2. City Health Office
2. Medical Certificate (Driver) 3. Tagaytay Office of Public Safety (TOPS)
3. Certification of Road 4. Tagaytay City Component Police Station
Worthiness from TOPS 5. Driver or Character Office
4.. Police Clearance (driver) 6. Tricycle Zone President
5. Character ID (driver)
6. Certification of
Membership from the Zone
Assoc.

1. Present
MTOP and
Arnel
other
1 minute Dimaranan/Hensly
Marquez
requirements
to Tricycle
Franchising 50.00
Office 50.00
2. Pay 20.00
necessary 225.00
100.00
143 | P a g e
validation Records and
fees: release 150.00 1-2 minutes Arnel
-Police validated Dimaranan/Hensly
Clearance Franchise Marquez
- Medical
Clearance
-Character
Certificate
-Franchise
Tax (New)
-Mayor’s
Permit
-Sticker
TOTAL P545.00 3 minutes
144 | P a g e
4. Dropping/Cancellation of Franchise
MTOP is being dropped once it will be operating outside Tagaytay.
OFFICE /DIVISION VICE MAYOR’S OFFICE (TRICYCLE

FRANCHISING REGULATORY
COMMITTEE)
WHO MAY AVAIL OF THE SERVICE Tricycle Operators
1. Copy of Motor Tricycle Operator’s 1. Operator/ Office of the SP
Permit (MTOP) Committee on Tricycle Franchise
2. Official Receipt (Cert. True Copy)
2. City Treasurer’s Office
CLIENT AGENCY ACTION FEES TO PROCESSIN PERSON

STEPS BE PAID G TIME RESPONSIBLE
1. Files 1. Prepares 2-5 minutes Arnel
request for Certification for Dimaranan/Hens
dropping at ly Marquez
the Dropping/Cancellati
Tricycle on for
Franchising approval of the
Php50.0
Office TFRC 1 minute Arnel
0
2. Pay Chairman Dimaranan/Hens
correspondin 2. Release of ly Marquez
g Dropping Certification
Fee
145 | P a g e
3. CHANGE MOTOR
When an operator wants to replace his old unit with a new one.
OFFICE /DIVISION VICE MAYOR’S OFFICE (TRICYCLE FRANCHISING

REGULATORY COMMITTEE)
SERVICE
REQUIREMENTS: 1. Operator/ Office of the SP Committee on
1. Copy of Motor Tricycle Tricycle Franchise (Cert. True Copy)
Operator’s Permit (MTOP) 2. City Treasurer’s Office
2. Official Receipt

1. Files 1. Prepares
request for new MTOP Arnel
change for 1 day Dimaranan/Hensly
motor at approval Marquez
the Tricycle & signature
Franchising of
Office the TFRC
Arnel
2. Pay 2. Release of
Php50.00 1 minute Dimaranan/Hensly
corresponding revised
Marquez
fee MTOP
TOTAL P50.00
146 | P a g e
CITY LEGAL OFFICE
(EXTERNAL SERVICES)
147 | P a g e
1. DRAFTING, NOTARIZATION OF AFFIDAVITS AND OTHER LEGAL DOCUMENTS
OFFICE/DIVISION CITY LEGAL OFFICE


2. USB/FLASH DRIVE for soft copy CLO
CLIENT STEP AGENCY FEES TO PROCESSING PERSON

ACTION BE TIME RESPONSIBLE
PAID
Client looks for

assigned clerk and Preparation N/A 1 minute Christian B.
states his/her request. of Dogelio
appropriate Marelyn A.
legal Villanueva
documents. Casual
The Clerk of legal N/A 6 minutes Employee
Researcher asks the
client about the
documents he/she Perlita G.
wants to secure, stating Novicio
the purpose why the N/A 2 minutes Administrative
document is being Assistant 1
secured. The
information declared
shall be used in N/A 1 minute
preparing the legal Marelyn A.
document being Villanueva
requested Casual
Employee
148 | P a g e
Present the document 1 minute
to the assigned clerk N/A
for recording in the Atty. Gerardo
Notarial Registry. Gabriel C.
Reyes
Attorney III
Clerk forwards the
document to the
Attorney III for
notarization. Attorney Christian B.
III administers Oath and Dogelio
signs the document. Casual
Employee
Client receives
notarized document
and leaves a file copy
with the assigned clerk.
TOTAL NONE 11 MINUTES
149 | P a g e
2 . AVAILING OF FREE LEGAL COUNSELLING


3. USB/FLASH DRIVE for soft CLO
copy
CLIENT STEP AGENCY FEES TO PROCESSING PERSON

ACTION BE TIME RESPONSIBLE
PAID
The Legal Researcher Perlita G.

or assigned clerk Novicio
interviews the client aims to N/A 5 minutes Administrative
about his/her provide Assistant I
problem/query in clients with
order to obtain useful
determine the proper advice
advice course of regarding N/A 15 minutes
action to take in their legal to 1 hour
relation with the problems depending Atty. Edwin
client’s problem. and/or on the Alden V. Uy
guidance details of City Legal
towards the the case Officer
Client proceeds to the proper legal
City Legal Officer or procedure Atty. Gerardo
other lawyers needed to Gabriel C.
assigned at the Legal resolve Reyes
Office who may their legal Attorney III
deepen the interview issues
150 | P a g e
and render legal Atty. Ronald M.
counseling on the case Aala
at hand. Attorney V
.
TOTAL NONE 1 HOUR
151 | P a g e
3. ISSUANCE AND AUTHENTICATION OF CLEARANCES


CLIENT STEP AGENCY FEES PROCESSIN PERSON

ACTION TO BE G RESPONSIBLE
PAID TIME
Client approaches the

assigned clerk and cites
the kind of certification to transactions N/A 3 minutes Christian B.
be secured/document to entered Dogelio
be authenticated. into which Casual
require Employee
proof of
clean N/A 5 minutes
The clerk prepares the and/or
requested good
certification/clearance/d employmen Christian B.
ocument for t record Dogelio
authentication. with the Marelyn A.
government N/A 2 minutes Villanueva
. Casual
Employee
Attorney III signs the
certification or clearance.
152 | P a g e
Atty. Gerardo
Gabriel C.
Reyes
Attorney III
TOTAL NONE 10 MINUTES
153 | P a g e
4. REQUESTING A WRITTEN LEGAL OPINION

WHO MAY AVAIL OF THE SERVICE Government Employee/Agency
CLIENT STEP AGENCY FEES TO PROCESSI PERSON

ACTION BE NG RESPONSIBLE
PAID TIME
Present the Case in City Legal N/A 2 minutes Hadji Ryan O.

Written Form Client Officer is Llamera
(LGUs) and officials depended Jobcon
submits a written upon by
query to the Receiving various city
Clerk who departments N/A 2 days
acknowledges receipt and the Perlita G.
thereof barangays on Novicio
issues Administrativ
involving e Assistant 1
Legal Researcher (LR) interpretation
conducts research or N/A 1 day
about the query. applicability Atty. Edwin
of the law Alden V. Uy
City Legal
Officer
City Legal Officer The office
prepares written renders legal
opinion about the legal opinion on
154 | P a g e
query. The designated the basis of a Atty. Gerardo
messenger delivers written query Gabriel C.
written opinion to the and given a Reyes
client particular set Attorney III
of facts.
Atty. Ronald
M. Aala
Attorney V
TOTAL NONE 3 DAYS
155 | P a g e
TOURISM AND
CULTURAL
DEVELOPMENT
OFFICE (TCDO)
(EXTERNAL SERVICES)
156 | P a g e
1. TOURIST INFORMATION DESK
OFFICE/DIVISION TOURISM AND CULTURAL

DEVELOPMENT OFFICE (TCDO)
TYPE OF TRANSACTION G2C, G2B, G2G
WHO MAY AVAIL THE SERVICE Those with transactions and inquiry at
Tagaytay City.
1. None 1. Tourist Information Desk
PAID
1. Clients shall 1. Tourism

inform Tourism personnel will 1-5 Minutes TOURISM
Personnel carefully listen to STAFF
pertaining to clients’ query and
their concern. give appropriate
actions.
TOTAL 5 minutes
157 | P a g e
2. LAKBAY ARAL / TAGAYTAY CITY TOUR
OFFICE/DIVISION TOURISM AND CULTURAL DEVELOPMENT

OFFICE (TCDO)
CLASSIFICATION Simple Transaction
TYPE OF TRANSACTION G2C, G2B, G2G
WHO MAY AVAIL THE SERVICE Tagaytay City Visitors
1. Approval of Request Letter 1. Tourism Office or Concerned
Department/Agency
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBL
E
1. If requesting 1. Once received
only for City by the concern
Tour, client department,
must send a tourism staff will
letter of request a copy of 8 hours – 2
request the received days
including letter and TOURISM
specific Tourist monitor its Entrance Fees STAFF
Attractions. movement for at
This can be status update Government
done by (approve/disappr Owned
personally oved) Tourist
carrying the *if via email, Attractions
letter to City tourism staff will are free of
Hall or *via print and give the charge.
email. letter to the ***
addressee and Entrances and
monitor its other charges
movement for of private
status update establishment
(approve/disappr s are
oved)
158 | P a g e
1a. If shouldered by
requesting only 2. If the letter the client 10 minutes TOURISM
for Lakbay Aral, was approved, STAFF
client must tourism staff will
send a letter of coordinate with
request the client and ask
including their for details
purpose of including date of
visiting the city. event, number of
This can be pax, how many
done by days and point of
personally interest.
carrying the
letter to City Additional for 1a,
Hall or *via the staff will
email. include Barangay
to visit in their
itinerary in line
with their Lakbay
Aral’s point of
interest.
3. Tourism staff Entrance Fees 20-25
will do ‘Lakbay at minutes TOURISM
Aral Event Order Government STAFF
Form’ and will Owned
give cc copy to Tourist
Mayor’s Office, Attractions
Admin Office, are free of
GSO, and charge.
2. Client must Community ***
arrive at Affairs Office & Entrance Fee
Tagaytay City Concerned and other
with the given Department. charges of
details he private
provided to establishment
tourism staff. 4. Before the s are 8 minutes TOURISM
arrival of the HEAD
159 | P a g e
client, staff must shouldered by
already have the the client
Streamer from
3. Clients must GSO.
return to their -Upon arrival of 5 minutes
service vehicle the client, TOURISM
and arrange Tourism Head STAFF
themselves for and Concern
city tour. Department will
welcome the
visitors/clients.
5. For City Tour

guests and after 20-30 TOURISM
their welcome, minutes STAFF
staff will collect
them into their
service vehicles
and can now
proceed with City
Tour.
-For 1a, Tagaytay
Best Practices
discussion will be
made by the
Tourism Head
and the concern
department. City
Tour and
Barangay Visit
will proceed after
the discussion.
8 hours to 2
TOTAL
days
160 | P a g e
3. TAGAYTAY TOURISM COUNCIL ACCREDITATION
OFFICE/DIVISION TOURISM AND CULTURAL DEVELOPMENT

OFFICE (TCDO)
CLASSIFICATION Simple Transaction
WHO MAY AVAIL THE SERVICE All Tourism Related Establishments (TREs)
1. Business validation from City 1. Business One Stop Shop- Express Lane
Planning and Development Office
(CPDO) must be under tourism
related.
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Clients 1. Tourism
shall fill out personnel will
form which input the details 500.00
includes of the business
name of the into record/file.
business, TOURISM
5 Minutes
address and STAFF
contact (secretariat to
information. the Tagaytay
Tourism
Council)
2. Clients 2. Tourism
must pay the personnel will 2,400.00
Accreditation receive payment
Fee for (new) and will provide
membership. Tagaytay Tourism
Council
Accreditation
Plate &
Acknowledgement
Receipt to client.
161 | P a g e
3. Payment of
annual dues
for members
TOTAL FOR NEW MEMBERSHIP 2,900.00 5 minutes
TOTAL FOR RENEWAL OF 2,400.00 5 minutes
MEMBERSHIP
162 | P a g e
CITY COOPERATIVE
OFFICE
(EXTERNAL SERVICES)
163 | P a g e
1. COOPERATIVE ORGANIZATION, REGISTRATION AND DEVELOPMENT
OFFICE/DIVISION CITY COOPERATIVE OFFICE

TYPE OF TRANSACTION G2C, G2B
WHO MAY AVAIL OF THE The general public interested in the
SERVICE organization of cooperative
1. Request for Pre-Registration 1. The group/organization who intends to be
Seminar registered as cooperative.
2. Certificate of completion of
2. City Cooperative Office
Pre-registration seminar
3. Accomplished Articles of 3. The group/organization for registration
Cooperation and By-Laws, as cooperative.
Economic Survey, Feasibility
Study.
1. Submit 1. None One day Nelia C.
request for Provide/Conduct Cotoner/
Pre- Pre-Registration Elvira
Registration Seminar. Macaspac
Seminar.
2. Process 2. Review and None One day Nelia C.

and submit evaluate the Cotoner
the Articles submitted
of documents.
Cooperation,
By-Laws,
Economic
Survey and
Feasibility
164 | P a g e
Study. 3. Submit the P500.00 or One day Elvira V.
documents to 1/10 of one Macaspac/
the Cooperative percent of Anna P.
3. Submit Development the Paid - Up Dimaranan
the Authority. capital,
documents to whichever is
the City lower to be
Cooperative paid to the
Office. Cooperative
Development
Authority
4. Secure 4. Prepare None One day Magdalena

Certificate of documents Cruzada/
Tax required in Anna P.
Exemption securing Tax Dimaranan
from the Exemption.
Bureau of
Internal
Revenue.
5. Formulate 5. Assist the

Development newly registered None Two days Nelia C.
Plans and cooperative in Cotoner/
Programs for the formulation Elvira V.
newly of development Macaspac
registered plans and
cooperative. programs.
165 | P a g e
6. Monitor the
implementation None One day Nelia C.
of the Cotoner
development
plans and
programs.
None Continuing Elvira V.
7. Provide activity Macaspac/
Magdalena
technical
Cruzada
assistance to
cooperatives in
areas of
bookkeeping,
preparation and
submission of
compliance
reports, and
other
organizational
functions of the
cooperative.
8. Provision of Nelia
Continuous Cotoner/
Education and none Continuing Elvira
Training to activity Macaspac/
officers and Magdalena
members of Cruzada
cooperatives.
TOTAL 7 days
166 | P a g e
GENERAL SERVICES
OFFICE
(EXTERNAL SERVICE)
167 | P a g e
1. PROPERTY ACKNOWLEDGEMENT RECEIPT
The purpose of this service is to provide good quality control to all purchased
supplies and equipment used by different agencies.
OFFICE /DIVISION GENERAL SERVICES OFFICE

WHO MAY AVAIL OF THE Different offices/Agencies
SERVICE
1.Property Acknowledgement 1. GENERAL SERVICES OFFICE
Receipt

1. 1.1. Controlled
Present/Chec Numbering of
k the Property
required
Acknowledge
document
ment Receipt
from different Vilma T. Dimapilis
offices None 2- 3 minutes
Admin. Aide I
1.2 Updating of
Property
Acknowledgeme
nt Receipt
TOTAL 2 – 3 minutes
168 | P a g e
2. INVENTORY CUSTODIAN SLIP

SERVICE
1.Inventory Custodian Slip 1. General Services Office
CLIENT STEPS AGENCY ACTION FEES PROCESSING TIME PERSON
TO BE RESPONSIBLE
PAID
1. 1. Controlled
Present/Check Numbering
the required of
document
Inventory
Custodian Vilma T.
Slip from None 2- 3 minutes Dimapilis
different Admin. Aide I
offices
169 | P a g e
3. RECEIVING AND FILLING OF RECORDS

WHO MAY AVAIL OF THE SERVICE Different offices/Agencies
1.Receiving /Recording /Filing of 1. General Services Office
Memo’s , Travel Order, etc.
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1. Receiving 1. Received/
/Recording Record /Filed
/Filing of incoming and
Memos,
outgoing
Travel
Order, etc. various, memos,
travel orders and Vilma T.
2–3
other None Dimapilis
minutes
correspondences Admin. Aide I
with 100%
accuracy
2–3
TOTAL
minutes
170 | P a g e
4. INSPECTION AND ACCEPTANCE REPORT

SERVICE
1. Inspection and Acceptance 1. General Services Office
Report
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1. Checking 1.1Prepare/Validate
and the Inspection
numbering and Acceptance
the Michael E.
Report
Acceptance None 2 – 3 minutes Gatpandan
Inspection 1.2Inspection of GSO-Staff
Report equipment
171 | P a g e
5. PROPERTY, PLANTS & EQUIPMENTS

WHO MAY AVAIL OF THE SERVICE Different Offices / Agencies
1. Checking of Property, Plants 1. General Services Office
& Equipment
2. Tagging Stickers
CLIENT AGENCY ACTION FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE
1. Check a. Updating for None 30 minutes Myrna D. De
Property, Semi Annual to 1 hour Villa
Plants & Government and Property
Equipment Custodian
Actual Inventory
Admin Aid I
of Property,
Plants & Albert R.
Equipment. Lariosa
Office Staff
b. Tagging of New None 30 minutes Myrna D. De
Acquired to 1 hour Villa
Government Property
Custodian
Equipment and
Admin Aid I
Actual Inventory
of Property, Albert R.
Plants & Lariosa
Equipment. GSO Staff
172 | P a g e
TOTAL 30 minutes
to 1 hour
173 | P a g e
6. WASTE MATERIALS REPORT

1. Checking of Waste Materials 1. General Services Office
Report, Condemnations, Return
Card etc.

1. Checking of 1. Checking and
Waste Materials segregating
Report, the material
Condemnations,
that can be
Return Card etc. Myrna D. De
waste by
controlling the Villa
30 minutes to 1 Property
number of None
hour Custodian
inventory if Admin Aid I
the materials
are
unserviceable/
condemned.
TOTAL 30 minutes to 1
hour
174 | P a g e
7. REGISTRATED OF GOVERNMENT VEHICLES
and inventory of Government Vehicles used by different agencies.

1. Checking and updating 1. General Services Office
Government Vehicles
Inventory and Report
2. Updating Government
Vehicles Insurance (GSIS)
1. Checking 1. Preparing None 3 minutes to Mr. Albert R.
and updating required 5 minutes Lariosa
Government Documents and GSO-Staff
Vehicles Papers like
Inventory and Government Mr. Wilmer
Report Vehicles Inventory B. Tibayan
and Property Property
Acknowledgement Custodian for
Receipt. Government
2. Updating Vehicles
Papers and Admin Aid III
Payment for None 30 minutes Mr. Albert R.
Government to 1 hour Lariosa
Vehicles Insurance GSO-Staff
(GSIS)
Mr. Wilmer
B. Tibayan
Property
Custodian for
175 | P a g e
Government
Vehicles
Admin Aid III
1 hour, 5
TOTAL
minutes
176 | P a g e
8. PROVIDE OFFICE SUPPLIES FOR DIFFERENT OFFICES
OFFICE /DIVISION: GENERAL SERVICES OFFICE

CLASSIFICATION: COMPLEX
TYPE OF TRANSACTION: G2G GOVERNMENT TO GOVERNMENT
WHO MAY AVAIL OF THE ALL DEPARTMENT/OFFICES
SERVICE:
1. Request letter 1. By departments/Offices
2. RIS (Requisition and Issuance 2. GSO
Slip)

1. 1. Accept and None 5-7 minutes Ana B.
Present/Submit verify the Angcaya
Request stock Admin Aide I
letter availability of
supplies None 30 minutes – Ana B.
2. Prepare 1 hour Angcaya
Requisition Admin Aide I
and Issuance Eric N. Ferma
Slip GSO staff
None 10-15 Ana B.
2. Receiving minutes Angcaya
and Sign RIS 3. Release Admin Aide I
supplies Eric N. Ferma
GSO staff
Albert R.
Lariosa
GSO staff
1 hour and 22
TOTAL minutes
177 | P a g e
9. NUMBERING OF REPORT OF SUPPLIES AND MATERIALS ISSUED
The purpose of this service is to provide the control number assigned by the
designated personnel.

SERVICE:
1. Signature of the Officer-in- 1. GSO
Charge of GSO
1. 1. Check and
Present/Submit verify the
approved requirements Eric N. Ferma
RSMI provided GSO Staff
None 1 – 3 minutes Charlene R.
Landicho
GSO Staff
178 | P a g e
10. NUMBERING OF REQUISITION AND ISSUE SLIP
The purpose of this service is to provide the control number assigned by the
designated personnel.

SERVICE:
1. Signature of the requested 1. Office concerned
Head Officer 2. GSO
2. Signature of the Officer-in- 3. GSO
Charge of GSO 4. Office concerned
3. Signature of the assigned
personnel
4. Signature of the receiving
personnel
1. 1. Check and
Present/Submit verify the
approved RIS requirements Eric N. Ferma
provided GSO Staff
None 2 - 5 minutes Charlene R.
Landicho
GSO Staff
TOTAL 2 - 5 minutes
179 | P a g e
11. PROCUREMENT PROCEDURE
To provide proper and efficient process/service for Agency Procurement

WHO MAY AVAIL OF THE All Department/Offices
SERVICE
1. Purchase Request 1. GSO
2. Purchase Order 2. GSO

1. Request 1.Prepare the Ana B.
letter Purchase Angcaya
10-30
Request None Admin. Aide I
minutes
2.1
2.Present the Check/verify
require the price Ana B.
10-30
None Angcaya
documents Specification minutes
Admin. Aide I
Purchase
Request
2.2 Upon
receipt of
Pacita Rosario
either
Z. Aquino
BAC award
OIC-GSO
or resolution, 10-30
None Ana B.
and other minutes
Angcaya
documents,
Admin.Aide I
goods will
be purchase
180 | P a g e
TOTAL 1 hour, 30
minutes
181 | P a g e
12. NUMBERING OF PURCHASE REQUESTS AND ORDERS
Receiving, recording, and numbering of Purchase requests and orders.
Submitting monthly report of Purchase order and Acceptance & Inspection to
Commission on Audit.

WHO MAY AVAIL OF THE Different Offices
SERVICE
1. Complete Signature of 1. General Services Office
office involved
2. Purchase Request copy
(needed in numbering of
Purchase Order)
3. 2 extra copies
1. Completing Numbering,
the signatures recording and
needed taking of Charlene R.
extra copies. None 1-2 minutes Landicho
Office Staff
TOTAL 1-2 minutes
182 | P a g e
13.PROPERTY ACKNOWLEDGEMENT RECEIPT
The purpose of this service is to provide good quality control to all
purchased supplies and equipment used by different agencies
OFFICE/DIVISION GENERAL SERVICES OFFICE

WHO MAY AVAIL OF THE SERVICE Different Offices/Agencies
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE
1. Property Acknowledgement 1. GENERAL SERVICES OFFICE
Receipt
TO TIME RESPONSIB
BE LE
PAID
1. 1.1
Present/Chec Check and Verify the
k the required required documents.
document Verify the assignment Wilmer B.
of every unit Non 2 – 3 minutes Tibayan
1.2 e Administrat
Preparation/Updatin ive Officer
g of Property III
Acknowledgement
Receipt
183 | P a g e
PICNIC GROVE
(EXTERNAL SERVICES)
184 | P a g e
1. ISSUANCE OF CASH TICKET
Our guest is required to secure assessment indicating the no. Of persons and
types of vehicles upon entering the park and cash ticket for the walk-in guest.
Tagaytay Picnic Grove will provide customers with a safe maintained space for the
community members of all ages. The gentle breeze and panoramic view of Taal
Volcano also make the perfect setting for a nice family picnic all while forming
lasting memories at affordable rates.
OFFICE /DIVISION PICNIC GROVE

WHO MAY AVAIL OF THE Guests
SERVICE
REQUIREMENTS:

STEPS PAID TIME RESPONSIBL
E
1.Proceed 1. Assessed the
to Walk-in Guest and issued Php
2 minutes Edlyn Luciano
Teller 50.00/Guest
cash ticket
2. Present
Cash Ticket 2.Counted/check 2 minutes Elsa Caguitla
ed issued ticket
Php
TOTAL 4 minutes
50.00/Guest
185 | P a g e
2. ISSUANCE OF ASSESSMENT

SERVICE
REQUIREMENTS: 1.Entrance/Parking Attendant
1.Type of Vehicle
2.Passenger (No. Of person)
1.Proceed to 2. Assessed Php 2 minutes Eric Austria
Entrance the Guest 50.00/guest
2. Proceed to 2.Issued 5 minutes Josielyn
Payment OR/Exit Pass Salazar
3. Present 3. Get Exit
Official Pass Raphy
Receipt/Exit 2 minutes
Guzman
Pass
TOTAL Php50.00/Guest 9 minutes
186 | P a g e
3. ISSUANCE OF CERTIFICATION
Every Stall Holder is required to secure clearance annually as a pre-requisite to
securing Mayor’s/Business Permit certifying that all Concessionaire fees and
rentals for the preceding year is fully paid. No Fee is required for securing the
clearance.

WHO MAY AVAIL OF THE Concessionaire
SERVICE
REQUIREMENTS:
CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON

STEPS ACTION TIME RESPONSIBLE
1.Proceed to 1. Verify 2 minutes Marlyn
Park Admin status of Gutierrez
2.Proceed to Payment Php 4,500.00 3 minutes JosielynSalaza
Payment 2.Issued r
3.Present Official 3 minutes Gina Labarda
Official Receipt
Receipt 3. Issued
4.Present Certificati Imelda S.
Certification on Tolentino
4.
5.
TOTAL Php 8 minutes
4,500.00/Stall/Month
187 | P a g e
4. ISSUANCE OF OFFICIAL RECEIPT

SERVICE
REQUIREMENTS:
CLIENT AGENCY FEES TO BE PAID PROCESSI PERSON

STEPS ACTION NG TIME RESPONSI
BLE
1. Proceed 1. Issued
Php
to Picnic Official Receipt Juanito
150.00,100.00,500.00/ 2 minutes
Huts/ Mendoza
use
Tables/Pavili
ons 2.Counted/che
cked issued Joel
2. Present 2 minutes
Official Receipt Cortado
Official
Receipt
TOTAL Php150.00,100.00,500. 4 minutes
00/use
188 | P a g e
LOCAL CIVIL
REGISTRY
(EXTERNAL SERVICES)
189 | P a g e
1. TIMELY REGISTRATION OF CERTIFICATE OF BIRTH
This is the process of registering Certificate of Live Birth of Filipino Citizens,
born in Tagaytay City, within thirty (30) days from the date of birth.
OFFICE /DIVISION LOCAL CIVIL REGISTRY OFFICE

TYPE OF TRANSACTION G2C – Government to Transacting
Public
WHO MAY AVAIL OF THE SERVICE All Government/Private Hospitals,
Maternity & Lying-In Clinics/other birth
attendants, Tagaytay City Constituents,
Non-Tagaytay City residents who were
born in Tagaytay City
1. 1 set of Certificate of Birth Hospital, Maternity/Lying-In Clinic
2. Parents’ Certificate of Marriage (1 PSA
original)
FOR ILLEGITIMATE CHILD: a. Public Attorney’s Office, Law
a. Notarized Affidavit to Use the Offices, Notary Public
Surname of the Father if the
child was acknowledged
b. Any Government Issued Valid b. City Treasurer’s Office
ID’s
c. Community Tax certificate

1. Submit 1. Receives Rufina P.
Certificate of Certificate of Live Angcaya
Live Birth Birth for Admin Aide I
and all the Registration
-P-
requirements 1.1Checks 10 minutes Atty.
260.00
completeness Emerson U.
of entries and Palad
attachments City Civil
Registrar
190 | P a g e
1.2If complete,
Assigns
registry
number
2. Receive 2. Release
Rufina P.
released personal copy to Angcaya
document registrant Admin Aide I
TOTAL Php
10 minutes
260.00
191 | P a g e
2. LATE REGISTRATION OF CERTIFICATE OF BIRTH
This is the process of registering Certificate of Live Birth of Filipino Citizens, born
in Tagaytay City, after the thirty (30)- days filling period from the date of birth of
the person or those who have no existing record in the Register of Births of the City.

TYPE OF TRANSACTION G2C – Government to Transacting Public
WHO MAY AVAIL OF THE SERVICE All Government/Private Hospitals,
Maternity & Lying-In Clinics/other birth
attendants, Tagaytay City Constituents,
Non-Tagaytay City residents who were
born in Tagaytay City
1. 1 set of Certificate of Birth for Hospital, Maternity/Lying-In Clinic
Late Registration PSA
2. Negative Result from PSA (1 PSA/Certified True Copy from LCRO/MCRO
original) Church, place of baptismal
3. Parents Certificate of Marriage School
(1 original & 2 photocopies Public Attorney’s Office, Law Offices,
4. Baptismal Certificate (1 original Notary Public
& 2photocopies) City Treasurer’s Office
5. Form 137 (1 original & COMELEC
2photocopies) Civil Registry Office/PSA
6. Joint Affidavit of 2 witnesses
with cedula
7. Cedula of parents/applicant Hospital, Maternity/Lying-In Clinic
8. Valid ID’s of mother or PSA
applicant Church, place of baptismal
9. Voter’s Certification of School
applicant (18 above) Public Attorney’s Office, Law Offices,
10. Marriage Contract of applicant Notary Public
(if married) City Treasurer’s Office
FOR ILLEGITIMATE CHILD:
1. 1 set of Certificate of Birth for COMELEC
Late Registration
192 | P a g e
2. Negative Result from PSA (1
original)
3. Baptismal Certificate (1 original
& 2photocopies)
4. Form 137 (1 original &
2photocopies)
5. Joint Affidavit of 2 witnesses
with cedula
6. Cedula of parents/applicant
7. Any government Valid ID’s of
mother or applicant
8. Voter’s Certification of
applicant (18 above)
9. Other documents declaring the
date and place of birth of the
subject person
NOTE: Father’s appearance is
needed if parents were not
married from the time of birth
ACTION PAID TIME RESPONSIBL
E
1. Submit 1. Receives
Certificate of Certificate of
Live Birth and Live Birth for
Rufina P.
all the Registration
Angcaya
requirements 2. Checks
15 minutes Admin Aide I
completenes
s
of entries and
attachments
3. Pay at the 3. Upon -P- 180.00 Rufina P.

City receipt of (Legitimate Angcaya
Treasurer’s the of the ) Admin Aide I
Office the
official
193 | P a g e
correspondin receipt, -P-310 .00
g fee(s). process the (Illegitimat
delayed e)
registration
of birth, give
contact
number for
follow up
after 15
days
4. Prepare 5 minutes Rufina P.

notice and 10 Days Angcaya
None
certificate posting Admin. Aide
of no record period I
5. Approve , Rufina P.
assign Angcaya
register Admin. Aide
I
number and
None 10 minutes ATTY.
register the EMERSON
document U.PALAD
after 10 City Civil
days Registrar
4. Receive 5. Release the None Rufina P.
5 minutes
registered document Angcaya
document. Admin. Aide
I
TOTAL Php 490.00 35 minute

s
194 | P a g e
5. TIMELY REGISTRATION OF CERTIFICATE OF MARRIAGE
For ordinary marriage, the time for submission of the certificate of marriage is
15 days following the solemnization of marriage, while for marriage exempt from
license requirement, the prescribed period is 30 days, at the place where the
marriage was solemnized.

WHO MAY AVAIL OF THE SERVICE The concerned parties and/or
Solemnizing Officer (who were married or
solemnized a wedding at Tagaytay City)
1. 1 set of Certificate of Marriage 1. Provided by the Solemnizing Officer
2. If necessary: a. Public Attorney’s Office, Law

a. Affidavit of Cohabitation (for Offices, Notary Public
Marriage under Art.34) b. Provided by the Solemnizing
b. Affidavit of Solemnizing Officer (back portion of Certificate
Officer (for Marriage under of Marriage)
Art.34) c. Issued by the Local Civil Registry
c. Marriage License Office from either one or both the
d. Certificate of Registration of contracting parties place of
the Authority to Solemnize residence.
Marriage (CRASM) d. Issued by Philippine Statistics
e. Approved request for Office (PSA)
celebration of marriage in a e. Provided by the contracting parties
place other than those with the approval of the
authorized by law. Solemnizing Officer
f. Certification from Venue f. Issued by personnel of the place
where the marriage was held.
E
195 | P a g e
1. Fill up 1. Give the Maria I.
Document Document Ferma
Registration Registration Admin Aide I
Slip. Slip to the
None 1 minute
client Joseph Nhoel
T. De Castro
Registration
Officer I
2. Submit the 2. Examination
required of document
documents and
with the
supporting
Document
Registration papers (if Maria I.
Slip for necessary) Ferma
verification a. Determine Admin Aide I
s None 2 minutes
Joseph Nhoel
timeliness,
T. De Castro
signatures Registration
and Officer I
completion
of data.
b. Assessmen
t of fee(s).
3. Pay at the 3. Issues client’s
City documents
Treasurer’s with signed Registratio City
Office the
and assessed n Fee – Php 5 minutes Treasurer’s
correspondin
Document 50.00 Office
g fee(s).
Registration
Slip.
4. Return the 4. Receives the Maria I.
document client’s None 2 minutes Ferma
with the document Admin Aide I
196 | P a g e
Document and note the
Registration details of the Joseph Nhoel
Slip and Official T. De Castro
Official Registration
Receipt.
Receipt to Officer I
LCRO.
5. Receive 5. Upon Maria I.
registered verification of Ferma
document. payment, Admin Aide I
assign
Joseph Nhoel
registry T. De Castro
number and Registration
release the None 5 minutes
Officer I
document to
the client. Atty.
Emerson U.
Palad
City Civil
Registrar
197 | P a g e
3. DELAYED REGISTRATION OF CERTIFICATE OF MARRIAGE
For ordinary marriage, the time for submission of the certificate of marriage is
15 days following the solemnization of marriage, while for marriage exempt from
license requirement, the prescribed period is 30 days, at the place where the
marriage was solemnized.

Public
Solemnizing Officer (who were married
or solemnized a wedding at Tagaytay
City)
1. Marriage License Application 1. LCRO Tagaytay City
Form 2. BIR, SSS, GSIS, PAG-IBIG, LTO,
2. Government Issued/Valid PRC, DFA, Company ID, Postal ID
Identification Card 3. Issued by Philippine Statistics
3. PSA Birth Certificate Office (PSA)
4. PSA Cenomar 4. Issued by Philippine Statistics
5. Community Tax Certificate
Office (PSA)
6. Certificate of Pre-Marriage
Counselling and Family Planning 5. City Treasurer’s Office of
Seminar Tagaytay City
7. If applicable: 6. DSWD Tagaytay City
a. Affidavit of Parental Consent
(if 18-20 years old) 7.
b. Affidavit of Parental Advise (if a. LCRO Tagaytay City
21-24 years old) b. LCRO Tagaytay City
8. If Annulled: 8.
a. Copy of Decree of Nullity of a. Issued by Philippine Statistics
Marriage Office (PSA)
b. Annotated Marriage Contract b. Issued by Philippine Statistics
from previous marriage Office (PSA)
9. If widowed: 9.
198 | P a g e
a. Death Certificate of previous a. Issued by Philippine Statistics
spouse Office (PSA)
b. Marriage Contract from b. Issued by Philippine Statistics
previous marriage Office (PSA)
10.If a Foreign National: 10.
a. Photocopy of valid passport a. Provided by Client
b. Legal Capacity to Marry b. Embassy of country of origin
c. If Divorce, copy of final c. Court where the divorce was
decree or absolute divorce decided.
CLIENT STEPS AGENCY ACTION FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBL
E
Marriage Marriage Ferma
License License Admin Aide
Application Application I
Form Form to the
None 10 minutes
client Joseph
Nhoel T. De
Castro
Registration
Officer I
2. Submit the 2. Examinatio Maria I.
required n of Ferma
documents document Admin Aide
with the I
and
Marriage
License supporting None 2 minutes
Joseph
Application papers
Nhoel T. De
Form for and Castro
verification assessmen Registration
t of fees. Officer I
3. Pay at the 3. Issues Applicatio
City
City client’s n Fee –
5 minutes Treasurer’s
Treasurer’s document Php
Office
Office the 100.00
199 | P a g e
correspondi s with Marriage
ng fee(s). signed and Counsellin
assessed g – Php
100.00
Document
Character
Registratio Seminar –
n Slip. Php
100.00
Family
Planning
& Tree
Planting –
Php
100.00
License
Fee – Php
200.00
4. Returns the 5. Receives Maria I.

document to and Ferma
LCRO verifies the Admin Aide
I
document
of the Joseph
client after Nhoel T. De
which the Castro
client will None 2 minutes Registration
be advised Officer I
to proceed
to DSWD
for the
schedule
of Pre-
Marriage
200 | P a g e
Counsellin
g Seminar
6. Attends Pre- DSWD
Marriage
None 10 minutes
Counselling
Seminar
registered verification of Ferma
document. payment, Admin Aide
I
mandatory
posting of Joseph
document for Nhoel T. De
10 days, on Castro
None 11 days
the eleventh Registration
day, assign Officer I
registry
Atty.
number and
Emerson U.
release the Palad
document to City Civil
the client. Registrar
TOTAL Php 11 days and
600.00 10 minutes
201 | P a g e
4. APPLICATION FOR MARRIAGE LICENSE
For couple applying for and issuing a Marriage License wherein at least one or
both of the contracting party is a resident of Tagaytay City.

Solemnizing Officer (who were married
or solemnized a wedding at Tagaytay
City)
1. 1 set of Certificate of Marriage 1. Provided by the Solemnizing Officer
2. If necessary:
c. PSA Negative Result a. Issued by Philippine Statistics
d. Notarized Affidavit of Office (PSA)
Delayed Registration b. Provided by the Solemnizing
e. Affidavit of Cohabitation
Officer (back portion of
(for Marriage under Art.34)
f. Affidavit of Solemnizing Certificate of Marriage)
Officer (for Marriage under c. Public Attorney’s Office, Law
Art.34) Offices, Notary Public
g. Marriage License d. Provided by the Solemnizing
h. Certificate of Registration of Officer (back portion of
the Authority to Solemnize Certificate of Marriage)
Marriage (CRASM)
i. Approved request for e. Issued by the Local Civil
celebration of marriage in a Registry Office from either one
place other than those or both the contracting parties
authorized by law. place of residence.
j. Certification from Venue f. Issued by Philippine Statistics
Office (PSA)
g. Provided by the contracting
parties with the approval of the
Solemnizing Officer
202 | P a g e
h. Issued by personnel of the
place where the marriage was
held.
E
Document Document Ferma
Registratio Registration Admin Aide I
n Slip. Slip to the
client None 1 minute Joseph
Nhoel T. De
Castro
Registration
Officer I
2. Submit the 2. Examinatio
required n of
documents document
with the
and
Document
Registratio supporting Maria I.
n Slip for papers (if Ferma
verification necessary) Admin Aide I
c. Determine
None 2 minutes Joseph
s
Nhoel T. De
timeliness, Castro
signatures Registration
and Officer I
completion
of data.
d. Assessmen
t of fee(s).
3. Pay at the City 3. Issues Registratio City
Treasurer’s client’s n Fee – Php 5 minutes Treasurer’s
Office the 50.00 Office
203 | P a g e
corresponding documents Certificatio
fee(s). with signed n Fee – Php
and 50.00
Doc. Stamp
assessed
– Php
Document 30.00
Registratio Processing
n Slip. Fee – Php
100.00
4. Return the 4. Receives Maria I.

document the client’s Ferma
with the document Admin Aide I
Document
and note
Registration None 2 minutes Joseph
Slip and the details Nhoel T. De
Official of the Castro
Receipt to Official Registration
LCRO. Receipt. Officer I
registered verification Ferma
document. of Admin Aide I
payment,
Joseph
mandatory Nhoel T. De
posting of Castro
document Registration
for 10 None 11 days Officer I
days, on
the Atty.
Emerson U.
eleventh
Palad
day, assign City Civil
registry Registrar
number
and release
204 | P a g e
the
document
to the
client.
TOTAL Php 230.00 11 days and
29 minutes
205 | P a g e
5. TIMELY REGISTRATION OF CERTIFICATE OF Death
This is the process of registering the Certificates of Death of the constituents
whose death occurred in Tagaytay City within thirty (30) days from the date of
death.

WHO MAY AVAIL OF THE Tagaytay residence or Non residence who
SERVICE died in Tagaytay City hospital or within the
vicinity of Tagaytay City, Funeral Parlors
1. 1 set of Certificate of Death 1. Hospitals, Funeral Parlors
2. Autopsy Report, if applicable 2. PNP-Medico Legal Section
3. Affidavit of Not Embalm 3. Legal Office or Any Notary Public
4. Certification of Embalmer 4. Funeral Services

ACTION PAID TIME RESPONSIBL
E
1. Submit a 1. Receives
Carolina E.
Certificate Certificate
Tolentino
of Death for of Death
Admin. Aide
registration for
I
registratio
n, checks if 2 Minutes
Atty.
reviewed
Emerson U.
by health
Palad
dept. and
City Civil
embalmer’
Registrar
s signature
2. Pays at City 2. Issues Cash
Treasurer’s Cemetery fee-
order of Division
Office 200.00
payment 15 Minutes City
correspondin Embalmer’s
Treasurer’s
g fees fee-50.00
Office
206 | P a g e
Burial fee-
50.00
Transfer fee-
150.00(if the
place of
Burial/Cemeter
y is outside in
Tagaytay City
3. Received 3. Upon Carolina E.

and released receipt of Tolentino
document Official Admin. Aide
Receipt, I
assign
3 Minutes
registry
Atty.
no. and Emerson U.
release Palad
the day City Civil
. Registrar
TOTAL Php 300.00/
150.00(if the
place of 20 minute
Burial/Cemeter s
y is outside in
Tagaytay City
207 | P a g e
7. DELAYED REGISTRATION OF CERTIFICATE OF Death
This is the process of registering the Certificates of Death of the constituents
whose death occurred in Tagaytay City within thirty (30) day filing period from the
date of death.

WHO MAY AVAIL OF THE Tagaytay residence or Non residence who
SERVICE died in Tagaytay City hospital or within the
vicinity of Tagaytay City, Funeral Parlors
1. 1 set of Certificate of Death 1. Hospitals, Funeral Parlors
2. Autopsy Report, if applicable 2. PNP-Medico Legal Section
3. Affidavit of Not Embalm 3. Legal Office or Any Notary Public
4. PSA Negative Certification 4. PSA
5. Affidavit for Delayed 5. Legal Office or Any Notary Public
Registration of Death 6. Local Civil Registry Department
Certificate
6. Certificate of No Record

1. Submit a 1. Receives
Certificate Certificate Carolina E.
11 Days
of Death for of Death for Tolentino
*mandated
late registration, Admin. Aide I
10 days
registration checks if
posting
reviewed by Atty. Emerson
period from
health dept. U. Palad
date of
and City Civil
receipt
embalmer’s Registrar
signature
208 | P a g e
2. Pays at City 2. Issues **If Release
Treasurer’s order of date falls on
Office as payment Registration a holiday,
indicated in fee-100.00 the next
Cash Division
the order of Certification working day;
City
payment fee-50.00 if it falls on
Treasurer’s
Doc. Saturday or
Office
Stamp-30.00 Sunday,
release shall
be on a
Monday
3. Received 3. Upon
and released receipt of Carolina E.
document Official Tolentino
Receipt, Admin. Aide I
assign
registry
Atty. Emerson
no. and U. Palad
release the City Civil
same Registrar
.
TOTAL Php 180.00 10.days
209 | P a g e
8. R.A. 9048 – PETITION FOR CHANGE OF FIRST NAME (CFN)
Authorizes the city/municipal civil registrar or the consul general to correct a
clerical error or typographical error in an entry and/or change of first name or
nick name in the civil register without need of judicial order

Public
WHO MAY AVAIL OF THE SERVICE Parents/document owners/Attorneys-
in-Fact who have discrepancies in the
Certificate of Live Birth, Death and
Marriage
1. Latest PSA Copy sought to be 1. Philippine Statistics Authority
changed (1 original & 2
photocopies) 2. Local Civil Registry Office / Client
2. Certified Photocopies of the 3.Employer of Client
Certificate of Live Birth (2 copies) 4. Law Offices
3. Clearance from the Authorities- 5. NBI/Police Station
Mandatory requirements
(1 original & 2 photocopies) 6. Church of Client
• Employer (If Employed): 7. School of Client
Certificate of Employment 8. Comelec
• If not employed : Affidavit of 9. Client
Non Employment 10. Provided by Client
• NBI and Police Clearance:
Purpose: for Change of First
Name
4. Baptismal Certificate (1 original
& 2 photocopies)
5. School Records (1 original & 2
photocopies)
6. Voter’s Certificate (1 original & 2
photocopies)
210 | P a g e
7. Affidavit of Publisher & News
clipping
8. Community Tax Certificate

1. Present/Submit 1. Receive, Normita S.
the evaluate and Matienzo
requirement examine the Admin . Aide
None 10 minutes
sought for authenticity III
change of first of the
name document
2. Review and 2.Prepare Normita S.
signs petition petition form to Matienzo
form None 10 minutes
be signed by the Admin Aide
client III
3. Pay at the City 3. Upon receipt
Treasurer’s of official
Office the receipt, process
corresponding
petition, assign City
fee(s). -P-
petition 10 minutes Treasurer’s
4,150.00
number. Gives Office
Contact Nos. for
follow up after 3
months.
5 minutes Normita S.
3.1 Review and 10 days Matienzo
None
mandatory Admin. Aide
prepare notice
posting III
period
.
3.2 None 5 minutes Atty.
Approve/deny Emerson U.
Palad
petition after 14
211 | P a g e
days 5 minutes City Civil
Registrar
3.3 Prepare
Normita S.
Certificate of
Matienzo
Posting and Admin. Aide
Decision 5 minutes III
8 weeks Atty.
(PSA Legal Emerson U.
Office) Palad
3.4Prepare City Civil
Registrar
transmittal
3 months
letter Normita S.
Matienzo
3.5 Upon Admin. Aide
receipt from III
PSA, annotate Atty.
document, issue Emerson U.
Palad
certificate of
City Civil
finality and Registrar
annotated copy.
Release Normita S.
Matienzo
Admin. Aide
III
Atty.
Emerson U.
Palad
City Civil
Registrar
TOTAL Php
5 months
4,150.00
212 | P a g e
9. R.A. 10172 – PETITION FOR CORRECTION OF GENDER AND DATE OF BIRTH
An act further authorizing the city/municipal civil registrar or the consul general
to correct clerical or typographical errors in the day and month in the date of birth
or sex of a person appearing in the civil register without need of judicial order.

Public
WHO MAY AVAIL OF THE SERVICE Parents/document owners/Attorneys-
in-Fact who have discrepancies in the
Marriage
• 1Latest PSA Copy sought to be 1.Philippine Statistics Authority
corrected (1 original & 2
photocopies) 2.Local Civil Registry Office / Client
• Certified Photocopies of the
Certificate of Live Birth (2
copies)
• Clearance from the Authorities- 3.Employer of Client
Mandatory requirements(1 4. Law Offices
original & 2 photocopies) 5. NBI/Police Station
• Employer (If Employed):
Certificate of Employment 6. Church of Client
• If not employed : Affidavit of 7. School of Client
Non Employment 8. Clinic/Hospital
• NBI and Police Clearance: 9. City Health Office
Purpose: for Change of First 10. COMELEC
Name 9. Client
• Baptismal Certificate (1 original 10. Provided by Client
& 2 photocopies)
• Earliest School Records (1
original & 2 photocopies)
• Medical Record
• Medical Certificate
213 | P a g e
• Voter’s Certificate (1 original & 2
photocopies)
• Affidavit of Publisher & News
clipping
• Community Tax Certificate

E
1. Present/Submi 1.Receive, Normita S.
t the evaluate and Matienzo
requirement examine the Admin . Aide
None 10 minutes
sought for authenticity of III
change of first the document
name
2. Review and 2.Prepare Normita S.
signs petition petition form Matienzo
to be signed Admin Aide
by the client III
3. Pay at the City 3. Upon
Treasurer’s receipt of
Office the official
corresponding
receipt,
fee(s).
process
petition,
assign City
-P-
10 minutes Treasurer’s
petition 4,150.00
Office
number.
Gives Contact
Nos. for
follow up
after 3
months.
214 | P a g e
3.1 Review 5 minutes Normita S.
and prepare 10 days Matienzo
notice None mandatory Admin. Aide
posting III
period
. 3.2 Atty.
Approve/den Emerson U.
y petition Palad
City Civil
after 14 days
Registrar
3.3 Prepare Normita S.

Certificate of 5 minutes
Matienzo
None
Posting and Admin. Aide
Decision III
5 minutes
Atty.
None
Emerson U.
Palad
City Civil
3.4 Prepare Registrar
transmittal
5 minutes
letter Normita S.
None 8 weeks
Matienzo
(PSA Legal
Admin. Aide
Office)
III
Atty.
3.5 Upon Emerson U.
receipt from Palad
None
PSA, annotate City Civil
20 minutes
document, Registrar
issue
certificate of
finality and Normita S.
annotated Matienzo
copy. Release
215 | P a g e
Admin. Aide
III
Atty.
Emerson U.
Palad
City Civil
Registrar
TOTAL Php
4,150.0 5 months
0
216 | P a g e
10.R.A. 9048 – PETITION FOR CORRECTION OF CLERICAL OR TYPOGRAPHICAL
ERROR (CCE)
An act further authorizing the city/municipal civil registrar or the consul general
to correct clerical or typographical errors in his civil register documents

WHO MAY AVAIL OF THE SERVICE Parents/document owners/Attorneys-in-
Fact who have discrepancies in the
Marriage
1. Latest PSA Copy sought to be 1. Philippine Statistics Authority
corrected (1 original & 2
photocopies) 2. Local Civil Registry Office / Client
2. Certified Photocopies of the
Certificate of Live Birth (2
copies)
3. Documents showing the
correct entry/entries upon
which the correction shall be 3. PSA/Civil Registry Office
based. All must be presented
in original and 2 photocopies. 4. Church
5. School of Client
3.1 Certificate of Live 6. COMELEC
Birth(Wife/Husband, for 7. SSS/GSIS
Marriage Petition) 8. PSA/Civil Registry Office
3.2 Baptismal Certificate
3.3 School Records
3.4 Voter’s Certificate
3.5 SSS/GSIS Record
3.6 Certificate of Marriage
3.7 Certificate of Live Birth of
Child/children
217 | P a g e
3.8Certificate of Live Birth of
the Father, Mother and
Siblings
3.9Certificate of Marriage of
parents
3.10 Valid Identification Card

1.Present/Submit 1.Receive, Normita S.
the requirement evaluate and Matienzo
sought for examine the Admin Aide
None 10 minutes
change of first authenticity of III
name the document
2.Review and 2.Prepare Normita S.

signs petition petition form Matienzo
to be signed by Admin Aide
the client III
3. Pay at the City 3. Upon receipt
Treasurer’s of official
Office the receipt, process
corresponding
petition, assign City
fee(s). -P-
petition 10 minutes Treasurer’s
2,150.00
number. Gives Office
Contact Nos. for
follow up after
3 months.
3.1 Review and 5 minutes Normita S.
prepare notice 10 days Matienzo
None mandatory Admin. Aide
posting III
period
218 | P a g e
. 3.2 Atty. Emerson
Approve/deny U. Palad
petition after 14 City Civil
Registrar
days
Normita S.
3.3 Prepare Matienzo
Certificate of Admin. Aide
5 minutes
Posting and III
None
Decision Atty. Emerson
U. Palad
5 minutes
City Civil
3.4 Prepare None
Registrar
transmittal Normita S.
letter Matienzo
5 minutes
Admin. Aide
None 8 weeks
III
(PSA Legal
Atty. Emerson
Office)
3.5 Upon U. Palad
City Civil
receipt from
Registrar
PSA, annotate
document, None
20 minutes
issue certificate Normita S.
of finality and Matienzo
annotated copy. Admin. Aide
III
Release
Atty. Emerson
U. Palad
City Civil
Registrar
TOTAL Php
5 months
2,150.00
219 | P a g e
11. LEGITIMATION WITH ADMISSION OF PATERNITY, LEGITIMATION INCLUDING
R.A. 9858
Legitimation is a remedy by means of which those who in fact were not born
in wedlock and should, therefore, be considered illegitimate, are, by fiction
considered legitimate, it being supposed that they were born when their parents
were already validly married.

WHO MAY AVAIL OF THE SERVICE Parents/Document owners
1. For Legitimation with
Admission of Paternity
And Legitimation including R.A.
9858 1. PSA
a. Certificate of No Previous 2. PSA/LCR Office

Marriage (CENOMAR) of 3. PSA/LCR OFFICE
both parents (1 original & 2 4. Church
photocopies) 5. School
b. Certificate of Marriage of
parents
c. Child’s Certificate of Live
Birth 6. Company/Employer
d. Baptismal Certificate 7. SSS/GSIS
e. School Record 8. Company
9. BIR
Additional requirements:
a. Father’s Employment 10.Law Offices

Record
b. SSS/GSIS Record
c. Insurance Policy
d. SALN
e. ITR
220 | P a g e
f. Affidavit of Admission of
Paternity
g. Affidavit of Legitimation
execute by both parents
NOTE: APPEARANCE OF BOTH

PARENTS IS REQUIRED

E
1.Present/submi 1. Receive, Normita S.
t required evaluate and Matienzo
documents examine the Admin . Aide
None 10 minutes
authenticity of III
the document
2.Pay at the City 2. If Admission

Treasurer’s requirement of paternity
Normita S.
Office the s are in –P-150.00
Matienzo
corresponding Legitimatio 10 minutes
order, issue Admin Aide
fee(s). n
order of III
-P- 330.00
payments
3. Upon receipt
of official
Normita S.
receipt, process Matienzo
legitimation. Admin Aide
Gives Contact 10 minutes III
Nos. for follow
up after 1
week.
221 | P a g e
3.1 Review, Normita S.
assign registry Matienzo
numbers and Admin. Aide
III
register in Legal
10 minutes
Instruments None
Atty.
Emerson U.
Palad
City Civil
Registrar
TOTAL Php 480.00 1 week
222 | P a g e
OCRG EXTENSION OFFICE BREQS TAGAYTAY CITY
The Office of the City Civil Registrar of Tagaytay accepts request for
authenticated PSA copies of documents for Birth, Marriage, Death and CENOMAR.

WHO MAY AVAIL OF THE Owner of Documents, Relatives or
SERVICE Representatives
1. PSA form Birth, Marriage, 1. Extension of Philippine Statistic Authority PSA
Death and CENOMAR Trece Martires Office Cavite
2. Valid ID’s 2. Any Government Agency issuing valid Id’s
3. If Relatives or 3. Provided by the client
Representative will
present with Authorization
letter and 2 Valid ID’s
E
1. Fill-out 1. Check if the Ma. Ana M.
request form application Bugarin
and submit form is fill-out Household
to receiving correctly and Attendant II
Clerk completely none 1 minute
Rengie M.
Mercado
Casual
Employee
2. Pay the 2. Orders and
correspondin advises the Birth, Marriage,
g fee at the client to pay Death and
City Treasury
City Treasury CENOMAR 5 minutes
the Office
Office Php100.00 City
correspondin Counterpart
g fee
223 | P a g e
3. Return to 3. Check the Ma. Ana M.
secure the payments Bugarin
documents from City Household
with Official Attendant II
Treasury
Receipt
Office none 1 minute
Rengie M.
Mercado
Casual
Employee
4. Client will be 4. Receive the Ma. Ana M.

pay at LCRO payments for Bugarin
for PSA fee PSA fee Birth, Marriage, Household
request Death and 155.00 Attendant II
CENOMAR 2 minutes
Php210.00 PSA Rengie M.
Fee Mercado
Casual
Employee
5. Client will 5. Receive the Ma. Ana M.
receive the client’s Bugarin
request documents Household
documents Attendant II
and sign in
after 10 days None 1 minute
the log book. Rengie M.
Mercado
Casual
Employee
TOTAL Birth, Marriage,
Death Php
10 minutes
255.00/CENOMA
R Php310.00
224 | P a g e
DEPARTMENT OF
AGRICULTURE
(EXTERNAL SERVICES)
225 | P a g e
1. TREE CUTTING PERMIT
OFFICE /DIVISION AGRICULTURE OFFICE

WHO MAY AVAIL OF THE Lot owner with tree located inside his/her
SERVICE residential lot that obstruct the construction
of the project
1. Request letter address to the 1. Agriculture Office
City Mayor
2. Reason for tree cutting
request
3. Proof of ownership of lot
4. Picture of tree

ACTION PAID G TIME RESPONSIBLE
1. Prepare a 1. Contact Base on the 4 hours Dr. Joselito R.
request letter the client to ocular prepared & Laguardia
address to the accompany inspection submitted Carlito M.
city Mayor the result w/ to the Prado Jr.
with client's technician corresponding office of
contact to their seedling as the city
number. place for replacement. Mayor for
ocular approval
inspection
Trees
Small 500-1000
2. Submit to Medium 1500-
the City 2. Prepar 3000
Mayors e ocular Large 3500-
Office the inspection 5000
complete report w/
226 | P a g e
requireme recommend Extra Large
nts. ation for 5500 - 10,000
approval of
the city
mayor
3. Wait for the 3. Notificati

notification on of the Seedling
from requester Replacement
Agriculture to claim & 3-5 seedlings
Office pay the 6-10 seedlings
Personnel tree 11-30 seedlings
for the cutting 31-50 seedlings
Ocular fee
Inspection permit
schedule. after the
approval
of the City
Mayor.
TOTAL 4 hours
227 | P a g e
2. TREATMENT OF SICK ANIMALS

WHO MAY AVAIL OF THE SERVICE Pet / Livestock Owner
1. None 1. Agriculture Office

1. Consult 1. Offer the
personally logbook for
to signature
Agriculture 2. Entertain the
Office complaint
2. Sign to /problem Dr. Joselito R.
clients log 3. Administer the Free of Laguardia
15 minutes
book required charge Vivencio A.
3. Submit the medicine Alegre
client for 4. Give
interview Recommendation
by a
veterinarian
TOTAL 15 minutes
228 | P a g e
3. VEGETABLE SEEDS PROVISION

WHO MAY AVAIL OF THE SERVICE Farmers / BNS / Home makers w/ lot for
vegetable production
1. None 1. Agriculture Office

1. Visit 1. Offer the
Personally to logbook for
Agriculture signature
Office Amelita V.
2. Provide the Ferma
2. Sign to requested Elsa T. Reyes
clients log vegetable seeds Free of Charito A.
10 minutes
book charge dela Cruz
3. Give Rolando
3. Sign to recommendation Mago
Masterlist of on proper Gil Panaligan
farmers cultural practice
received and
intervention. management.
TOTAL 10 minutes
229 | P a g e
CITY ENGINEER’S
OFFICE
(EXTERNAL SERVICES)
230 | P a g e
1. ISSUANCE OF BUILDING PERMIT AND OTHER RELATED PERMITS
A Building Permit is required prior to construction, erection, alteration, major
repair, or renovation or conversion of any building/structure owned by
government or private entities.
A permit is required to proceed with the construction of a specific project/
building/structure or portions thereof after the accompanying principal plans,
specifications and other pertinent documents with the duly notarized application
are found satisfactory and substantially conforming with the National Building
Code of the Philippines and Its Implementing Rules and Regulations.
OFFICE /DIVISION CITY ENGINEER’S OFFICE/OFFICE OF

THE BUILDING OFFICIAL
CLASSIFICATION Simple/Complex
CHECKLIST OF REQUIREMENTS: (6 WHERE TO SECURE:
copies each) 1. Register of Deeds
1. Proof of Ownership Client/Applicant
• Certified true copy of Transfer
Certificate of Title Client/Applicant
TCT is not yet in the name of Client/Applicant
applicant Client/Applicant
• Deed of Absolute Sale
• Contract to Sell
• Deed of Assignment/Donation or Client/Applicant
any equivalent Client/Applicant
Applicant is a lessee or TCT is in the
name of a corporation
• Lease Contract Client/Applicant
• Corporate Secretary’s Certificate Client/Applicant
Applicant is not the registered owner
or with co-owner of the land 2. Assessor’s Office
• Landowner’s Affidavit of Consent 3. Treasurer’s Office
• Extrajudicial Settlement 4. Barangay
5. Client/Applicant’s Geodetic
2. Tax Declaration Engineer
231 | P a g e
3. Latest Tax Receipt/Tax Clearance 6. Client/Applicant’s Architect or
4. Pahintulot ng Barangay Civil Engineer
5. Lot Plan/Location Plan 7. Client/Applicant’s Architect or
6. Plan/Details (A3 size, soft copy in Civil Engineer
USB or CD) 8. Client/Applicant’s Architect or
7. Bill of Materials Civil Engineer
8. Specifications 9. Client/Applicant’s Structural
9. Structural Design Computation for 2 Engineer or Civil Engineer
or more Storey
Building 10. Department of Labor and
10. Construction Safety and Health Employment (DOLE)
Program (CSHP) 11. Bureau of Fire Protection (BFP)
11. Fire Safety Evaluation Clearance 12. City Planning and Development
12. Locational Clearance Office
13. Photocopy of PTR & PRC License 13. Client/Applicant’s Architect or
who will signed Civil Engineer
and sealed the permit and in-charge
of construction 14. Client/Applicant
14. Logbook (1-pc) Expanded Envelop 15. BP 344 or Accessibility Law
Long (2-pcs)
15. Comply with BP 344 or
Accessibility Law (for commercial
building)
E
1. Fill out & • Check & receive NONE 15 minutes Emma
submit the application Gomez
accomplished and other Prescila
application supporting Mendoza
forms, plans documents
and the
required
supporting
documents
and approved
232 | P a g e
clearances
from other
government
agencies.
•
Evaluation and
Assessment
• Evaluates and Fees are Emma
assess Line and based on 15 minutes Gomez
Grade, (IRR) of Prescila
Structural Plans, National Mendoza
Architectural Building
plans and Code of
Related the
Documents Philippines 60 minutes
• Evaluates and (NBCP) (PD
assess Electrical 1096) and Engr. Allan
Plans and other other Paul
related Increment 60 minutes Madrazo
documents al & Admin
• Evaluates and cost
assess
Sanitary/Plumbi 60 minutes Hermogene
ng Plans and s Del Mundo
other related
documents
• Evaluates and
assess Engr. Allan
Mechanical Paul
Plans and other Madrazo
related
documents
2. Inquire • Returned Plans

about the and documents NONE 15 minutes
result of
evaluatio
233 | P a g e
n and IF there are
assessme deficiencies 30 minutes Hemogenes
nt of • IF NO Del Mundo
applicatio deficiencies, Jennifer
n • The technical Bayot
staff reviews Engr. Allan
the submitted Paul
corrected plans Madrazo
and
completeness of
documents for
processing.
• issue order of Emma
payment Gomez
Prescila
Mendoza
• Receive Fees are Cashier-

payment & issue based on Treasury
official receipt (IRR) of
National
Building
Code of
the
Philippines
(NBCP) (PD
1096) and
3. Pay the other
required Increment
fees al & Admin
cost
4. Submit the • Receive the NONE 5 minutes Emma
official receipt official receipt Gomez
Prescila
Mendoza
234 | P a g e
• Sign the NONE 10 minutes Engr. Noel
approved C. Baybay
permit (Building
Official)
• Endorse to City
Mayor (for NONE
Ridge Area & 10 minutes Building
Commercial Official Staff
Building)
• Endorse to City
Administrator
(for residential
and Non-Ridge
Area)
• Sort, stamp & NONE 15 minutes Emma
record and issue Gomez
the permit Prescila
number Mendoza
5. Claim the • Release the NONE 10 minutes Emma
permit & sign approved Gomez
logbook for permit Prescila
acknowledgeme Mendoza
nt
• Scan & archive NONE 30 minutes Encoder
the approved
permit
TOTAL 5 hours &
20 minutes
235 | P a g e
2. ISSUANCE OF OCCUPANCY PERMIT
An Occupancy Permit is required before any building or structure is used or
occupied. It is usually secured after the completion of structure. It is also required
if there is any change in the existing use or occupancy classification of a building,
structure, or any portion thereof.
OFFICE /DIVISION CITY ENGINEER’S OFFICE/OFFICE OF THE
BUILDING OFFICIAL
CLASSIFICATION Simple/Complex
copies each) 16.Office of the Building Official
1. Completion Form 17.Client/Applicant’s Architect or
2. As-Built Plan if there are Changes Civil Engineer
or Alteration 18.Client/Applicant
3. Photocopy of approved Building 19.Client/Applicant
Permit 20. Client/Applicant
4. Photocopy of Approved Electrical
Permit 21. Client/Applicant
5. Photo Copy of Approved 22.Client/Applicant
Sanitary/Plumbing Permit 23.Bureau of Fire Protection (BFP)
6. Photocopy of Approved 24.Department of Agriculture
Mechanical Permit 25.Client/Applicant
7. Photocopy of Locational
Clearance 26.Client/Applicant’s Architect,
8. Fire Safety Inspection Certificate Structural Engineer or Civil
(FSIC) Engineer, Electrical Engineer,
9. Tree Planting Certification Sanitary Engineer, Mechanical
10. Picture of Structure/Building Engineer
(front, rear and sides)
11. Photocopy of PTR & PRC
License who will signed
and sealed the permit and in-
charge of construction
236 | P a g e
E
1. Fill out & • Check & NONE 15 minutes Emma
submit receive the Gomez
accomplished application Prescila
completion and other Mendoza
forms, as built supporting
plans and the documents
required
supporting
documents and
approved
clearances from
other
government
agencies.
2. Actual Site • Building NONE 120 minutes Emma
Inspection inspectors/ Gomez
technical Prescila
staff conduct Mendoza
actual Hermogenes
inspection of Del Mundo
the Jennifer
completed Bayot
building/ Engr. Allan
structure in Paul
accordance Madrazo
with the
approved
plans and
specification
s
237 | P a g e
3. If the Building Re- NONE
Inspector Find that inspection of
the completed the Building Emma
project had • Technical 30 minutes Gomez
deviation from the Staff Prescila
approved plans, conducts re- Mendoza
Make the inspection if
necessary the
corrections/submit deficiencies
s additional stated at the NONE 30 minutes
documents listed inspection
in the inspection report have Engr. Allan
report. Then the been Paul
applicant will corrected. Madrazo
inform the • Once all the
building inspectors requirement
that corrections s have been
have been done complied Hermogenes
for re-inspection. with, an Del Mundo
assessment
will be given
to applicant.
Engr. Allan
Paul
Madrazo
• Receive Fees are Cashier-
payment & based on Treasury
issue official (IRR) of
receipt National
Building
Code of
the
4. Pay the Philippines
required fees (NBCP) (PD
1096) and
other
238 | P a g e
Incrementa
l & Admin
cost
4. Submit the • Receive the NONE 5 minutes Emma
official receipt official Gomez
receipt Prescila
Mendoza
• Prepare the NONE 30 minutes Emma
Certificate of Gomez
Occupancy Prescila
and process Mendoza
the
submitted
documents
for final
Approval
• Sign the NONE 10 minutes Engr. Noel C.
approved Baybay
permit (Building
Official)
• Endorse to
City Mayor
(for Ridge NONE 10 minutes Building
Area & Official Staff
Commercial
Building)
• Endorse to
City
Administrato
r (for
residential
and Non-
Ridge Area)
• Sort, stamp NONE 15 minutes Emma
& record and Gomez
issue the
239 | P a g e
permit Prescila
number Mendoza
5. Claim the • Release the NONE 10 minutes Emma
permit & sign approved Gomez
logbook for permit Prescila
acknowledgement Mendoza
• Scan & NONE 30 minutes Encoder
archive the
approved
permit
TOTAL 5 hours &
20 minutes
240 | P a g e
3. PREPARATION OF PLANS AND PROGRAM OF WORK
One of the services rendered by the City Engineer’s Office is the preparation
of Plans and Program of Work as requested by Barangay officials, private
concerned citizen and other offices and department of the city government.
These usually are regarding repair and construction of Drainage, Concrete Roads,
Public and Government Buildings and other Infrastructure projects. These
services are being provided to guide constituents in the implementation of the
proposed project especially regarding plans, specification and cost.
OFFICE /DIVISION CITY ENGINEER’S OFFICE

CLASSIFICATION Simple/Complex/highly Technical
CHECKLIST OF REQUIREMENTS:) WHERE TO SECURE:
1. Request Letter 1. Client/Applicant
2. Project proposal 2. Client/Applicant
3. Title 3. Client/Applicant
4. Lot Plan 4. Client/Applicant

1. Submit • Staff receives and NONE 15 minutes Frontliner
request record the CEO Staff
letter to request in
the logbook and
personnel submit the same
in charge to the City
Engineer
2. Actual Site • Technical staff NONE 120 minutes CEO
Inspection conduct actual Technical
inspection and Staff
investigation of
the site or
location of the
241 | P a g e
proposed NONE 60 minutes
project.
• Engineer who CEO
made the Technical
evaluation and Staff
assessment talks
to person and NONE
barangay official
concerned on
site. NONE 5 days
• Engineer
proceeds to
CEO
survey works, if
NONE 3 days Technical
a survey is
Staff
needed.
• Prepare detailed
plan and NONE 20 minutes CEO
specification. Technical
• Estimate the Staff
cost and Prepare
a bill of NONE
Materials CEO
• City Engineer Technical
evaluates and Staff
recommend the
plans and
Program of Engr. NOEL C.
Work. BAYBAY
• Approval of City
Mayor/Barangay
Chairman
3. Claim the • Release the NONE 10 minutes Frontliner
approved approved CEO Staff
Program of Program of work
Work and and Plans
Plans
TOTAL 8 days 3 hrs
& 20 min.
242 | P a g e
4. REQUEST FOR BUILDING DATA
The public may request from CEO building data such as the following:
• Copy of Building Plans
• Certification of issuance of building permit for a particular building
• Certificate of Occupancy.
OFFICE /DIVISION CITY ENGINEER’S OFFICE/OFFICE OF

THE BUILDING OFFICIAL
copies each) 1. Client/Applicant
1. Request Letter 2. Client/Applicant
2. Authorization of owner, if the
requesting personnel is not the
register owner

E
1. Submit • Staff receives NONE 15 minutes Frontliner
request letter and record the CEO Staff
to the request in
personnel in logbook and
charge submit the
same to the
City Engineer
2. Actual Site • Attending Staff 60 minutes Frontliner
Inspection checks if the CEO Staff
requested data
is available
243 | P a g e
and
retrievable.
• Certified and
Photocopy the
requested data
•
3. Pay the • Receive 50.00 Cashier-
required fees payment & certificatio Treasury
issue official n fee
receipt
4. Submit the • Receive the NONE 5 minutes Frontliner
official receipt official receipt CEO Staff
• Sign the NONE 10 minutes Engr. Noel C.
requested Baybay
data/certificati (Building
on Official)
5. Claim the • Release the NONE 10 minutes Frontliner
permit & sign approved CEO Staff
logbook for Certification or
acknowledgeme Data
nt
TOTAL 1 hours &
40 minutes
244 | P a g e
CITY TREASURERS’
OFFICE
(INTERNAL AND EXTERNAL SERVICES)
245 | P a g e
1. PAYING REAL PROPERTY TAXES (RPT)
Real property tax payments are paid at the Land Tax Division of the City
Treasurer's Office. Taxpayers may choose to pay on an annual or quarterly basis.
Discounts are given to those who pay in advance
OFFICE /DIVISION CITY TREASURERS’ OFFICE - LANDTAX

DIVISION
WHO MAY AVAIL OF THE
SERVICE
1. Copy of latest real property 1. Landtax Division
tax receipt or;
2. Copy of latest RPT
Declaration or;
3. If none of the above, give the
complete name of declared
owner or the Property Index
Number
1. Computation 1. Taxpayer N/A
of RPT present the
requirements 1 minute per Lennie Brizuela
at the PIN Lorelyn Elpos
assigned
window for
computation.
A statement
of Account Anna Marie
(SOA) is, then, 2 minutes Mabuti
printed. N/A per PIN Jonalyn
Salamat
2. The clerk
verifies the
246 | P a g e
accuracy of
the tax bill. It
is, then
released to
the taxpayer.
3. Taxpayer
present the
Depends on
SOA to an
Assessed
assigned
Value
teller at the
Computation 2 minutes Carolina Jorge
counter and
Tax Due = per receipt Anisia Bayot
pays the taxes
(Assessed
due. An
Value) x (Tax
official receipt
Rate)
is issued to
the taxpayer.
Depends on
Assessed
TOTAL 5 minutes
Value
Computation
247 | P a g e
2. SECURING CERTIFICATE (TAX CLEARANCE / NON-DELINQUENCY)
A certificate of Tax Clearance/Non-Delinquency is made at the Land Tax Division
of the City Treasurers Office and is issued to taxpayers who have religiously paid
their taxes on time.
DIVISION
WHO MAY AVAIL OF THE SERVICE TAXPAYERS
1. Copy of latest real property tax 1. Landtax
receipt or; 2. Landtax
2. Certification Fee/ Tax Clearance 3. Landtax
Official Receipt;
3. If the requisitioner is not the
declare owner: Special Power of
Attorney or Authorization Letter
from the property owner and
other supporting documents like
valid ID of the owner and the
representative
BE PAID G TIME RESPONSIBLE
1. Request 1. Client requests for
and certification,presen
Verification t the requirements,
3 minutes Lennie
and inform the
N/A per Brizuela
assigned personnel
property Lorelyn Elpos
the purpose of the
requested
clearance.
248 | P a g e
2. Payment 2. Client proceeds to
for the License
Php
Certificatio Division, pays the Anthony
50.00
n Certification Fee Dimapilis
per 2 minutes
and get his/her Tax Jenny Rose
propert
Clearance Official Angcaya
y
Receipt.
3. Verification 3. After verification,

in the the teller will issue
system the clearance to
Lennie
Payment of the client.
Brizuel
certificatio 30 seconds
a
n fee
Lorelyn Elpos
Issuance of
certificatio
n
TOTAL Php 5 minutes,
50.00 30 seconds
249 | P a g e
3. PAYMENT OF TRANSFER TAX
This tax is imposed on any mode of transferring title of ownership of real
property from one person to another such as through sale, barter or donation.

DIVISION
WHO MAY AVAIL OF THE SERVICE TAXPAYERS
1. Certificate Authorizing 1. (Taxpayer)
Registration (CAR) 2. (Taxpayer)
2. Deed of Sale 3. Assessor's Office
3. Latest Tax Declaration 4. Assessor's Office
4. Certification of No- 5. Land tax Division
Improvement
5. Tax Clearance
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSI PERSON
PAID NG TIME RESPONSIB
LE
1. Present all 1. Check the
the requireme
Anthony
requireme nts.
Dimapilis
nts at
N/A 30 seconds Jenny Rose
windows 5
Angcaya
and 6.
250 | P a g e
2. Computati 2. The teller
on of will
Transfer compute
Tax the
15 seconds
Transfer
Tax
3. Issuance 3. Official
of Official receipt is 75% of 1% of
Receipt issued to the total
the client. consideration
15 seconds
or fair market
value,whiche
ver is higher.
75% of 1% of
the total
consideration
TOTAL 1 minute
or fair market
value,whiche
ver is higher.
251 | P a g e
4. PAYMENT OF FRANCHISE TAX/ RENEWAL OF FRANCHISE TAX
This is a yearly tax imposed on a business enjoying a franchise within the
territorial jurisdiction of the LGU.
OFFICE /DIVISION CITY TREASURERS’ OFFICE -

LANDTAX DIVISION
WHO MAY AVAIL OF THE SERVICE TRYCLE & TRUCK DIVERS/OPERATION
1. Application form from 1. Sangguniang Panlungsod
Sangguniang Panlungsod for new 2. Sangguniang Panlungsod
Applicants
2. Computation from Sanggunian for
Renewal Application
CLIENT STEPS AGENCY ACTION FEES TO BE PROCES PERSON
PAID SING RESPONSIBL
TIME E
1. Present all 1. Check the
the requirement
Anthony
requirement s.
Dimapilis
s at 30
N/A Jenny Rose
windows 5 seconds
Angcaya
and 6.
2. Issuance of 2. Official
Official receipt is
Receipt issued to the Anthony
client. 15 Dimapilis
seconds Jenny Rose
Angcaya
252 | P a g e
3. Issuance of 4. Sticker will
Sticker for issued to the
Renewal client. 75% of 1%
applicants of the gross 1 Alma de
annual minute Ocampo
receipts
1
75% of 1%
minute
of the gross
TOTAL and 45
annual
Second
receipts
s
253 | P a g e
CITY HEALTH OFFICE
(EXTERNAL SERVICES)
254 | P a g e
1. SECURING HEALTH CERTIFICATE
OFFICE /DIVISION CITY HEALTH OFFICE

WHO MAY AVAIL OF THE WORKERS
SERVICE
1. RESULT OF FECLYSIS 1 Laboratory
2. RESULT OF CHEST X-RAY 2 Hospital

3 CHO
3. VACCINATION CARD

1. GO TO CITY
HEALTH
OFFICE,
Personnel
instruct client Check The Midwife On
None 2 minutes
to pay required Requirements Duty
certification fee
and present
official receipt.
2. REGISTER Personnel
accomplish
certificate
form,
Midwife On
registered None 2 minutes
Duty
and refers
client to the
physician on
duty.
255 | P a g e
3. ISSUANCE OF Physician on
CERTIFICATE, duty assesses
Wait for the and examines
Issuance of the client
Health and before signing Dr. Liza Fe F.
Medical the certificate None 2 minutes Capupus
Certificate form. Health
or Medical
Certificate is
issued to
client
TOTAL None 6 minutes
256 | P a g e
2. SECURING SANITATION PERMIT

WHO MAY AVAIL OF THE Business Establishment/
SERVICE
1. Health Certificate 1 CHO
2. Health Card
3. Vaccination Card
Present official
receipt for
Felisa Batino
health Check the
1 minute Sanitary
certificate fee receipt
Inspector
to the person-
in-charge.
Assess
Felisa Batino
Present the completeness
1 minute Sanitary
requirements. of
Inspector
requirements.
Register client Felisa Batino

Register and purpose 2 minutes Sanitary
of issuance. Inspector
Accomplish
Record and
health card,
Accomplish Felisa Batino
sanitary permit
forms and 4 minutes Sanitary
form and
Business Inspector
business
License
license.
257 | P a g e
Accomplished
forms submit
Submit Dr. Liza Fe F.
to City Health
accomplished Capupus
Officer or 1 minute
forms Medical
Medical
Officer V
Officer for
Signature
wait for the Release Felisa Batino
release of Sanitary 1 minute Sanitary
Documents permit. Inspector
258 | P a g e
3. Outpatient Consultation

WHO MAY AVAIL OF THE outpatient
SERVICE

Nursing
Attendant/BHW
on duty asks
client reasons
Clients admit
for consultation none 2 mins BHW on Duty
for OPD
and writes
clients data on
the dispensary
book
Midwife on
duty takes
Medical History
of patient. Gets
vital signs and
records in the Nurse or
Ready for
individual none 2mins Midwife on
Assessment
treatment duty
record form
(ITF) Refers the
patient to the
physician on
duty
259 | P a g e
Physician on
duty examines
patient and
prescribes
appropriate
medicines and
Ready for Dr. Liza Fe F.
gives medical none 5-10 mins
Examination Capupus
advice. Refers
patient to
assigned
personnel for
issuance of
medicines
Issuance of
required
Proceed to medicines if
assigned available. If Nurse or
personnel for hospitalization none 2 mins midwife on
Issuance of is required fill duty
Medicines up referral form
for the hospital
of choice
260 | P a g e
4. IMMUNIZATION SERVICES

WHO MAY AVAIL OF THE PATIENT
SERVICE

Midwife on none 3 mins Midwife on
Duty/EPI duty/EPI
nurse Coordinator
Coordinator
gathers
necessary
data about
the child or
pregnant
Registration
woman to be
immunized.
She/He
reviews past
immunizations
given to the
child or
pregnant
mother
261 | P a g e
none 5mins Midwife on
duty/EPI
Midwife on
Coordinator
Duty /EPI
Immunization nurse gives
immunization
as required
Midwife gives none 2 mins Midwife on

mother post duty/EPI
immunization Coordinator
instructions
Post
and informs
Immunization
her about the
Instruction
schedule/s for
the next
round/s of
immunization
262 | P a g e
5. DENTAL SERVICES

WHO MAY AVAIL OF THE SERVICE PATIENT

Register name Register name in none 3 mins Eugene
in a logbook a logbook and Calanog
and wait for a call for the
call number number/ takes
and records
patient's blood
pressure
Tooth Performs tooth none 45 mins Dr.

Examination examination Maligayo/Dr.
tooth extraction Nelson
(if needed) Post-
extraction
instructions
about oral health
Prescription of
medicines, if
needed
263 | P a g e
Proceed for issuance of none 2 mins Nurse or
the assigned medicines if Midwife on
Personnel for needed/available duty
the Prescribed
Medicines if
needed
264 | P a g e
6. AVAILMENT OF ANTI-TUBERCULOSIS DRUGS


PAID
Inquiry (inquire Record and none 2 mins Nurse in
about the TB interview the client Charge Andrew
drug de Guzman, RN
Dispensary and
the
requirements
Receive Instruct the Client none 3 mins Nurse in
Instruction for proper sputum Charge/Andrew
collection de Guzman, RN
Collection and Collect sputum none 10 mins Edith Mirando

submission of specimen for
Specimen Examination (client
receives information
as to the date of
release of result
265 | P a g e
Enrolment of Assesses the none 30 mins Roland Andrew
Patient patient, if eligible as De Guzman, RN
National
tuberculosis
program (NTP)
beneficiary. If
eligible enrols
patient and issues
NTP Identification
Card. Gives patient
info-education
about TB Disease
and Control and the
importance of the
directly observed
treatment for short
course
chemotherapy with
his/her treatment
partner. Issues
Initial TB drug.
Supply to treatment
Partner and instruct
patient where to
report for his daily
intake of Tb Drugs
and schedule of
follow up sputum
re-exam
266 | P a g e
7. CONDUCTING PRE-MARRIAGE COUNSELING SEMINARS

WHO MAY AVAIL OF THE COUPLE TO BE MARRIED
SERVICE

Register in the Asses and none 5 mins Dolores
Logbook register their Legaspi
Couple names the
Proceeds to couple to be
CNPO before married for
8:00 am and record
register their purposes
names in the
logbook
attend Seminar Directs the none 8 hrs Dolores
couple to Legaspi
social
development
center
multipurpose
hall where
pre marriage
counselling
seminars are
held
267 | P a g e
Awarding PMC none 2 mins Dolores
Certificate certificates Legaspi
are given
right after the
seminar
268 | P a g e
8. FAMILY PLANNING SUPPLIES

SERVICE
REQUIREMENTS:
CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTION BE PAID TIME RESPONSIBLE
Inquire for Person in none 5 mins family Planning
the services charge Coordinator/Midwife
evaluates the on duty
customer
through
medical &
obstetrical-
gynaecological
history taking
to determine if
pills or
condoms are
not
contraindicated
Issuance of Issue a supplies none 5 mins family Planning
Supplies of condoms or Coordinator/Midwife
pills; and on duty
discusses with
client the
method for
using the
contraceptives
as well as its
269 | P a g e
normal side
effects
Register Client Register none 2 mins family Planning

his /her name Coordinator/Midwife
in the logbook on duty
for
documentation
purposes
270 | P a g e
9. ARRANGING ADMINISTRATION OF DMPA INJECTION


PAID
Request for Asses/ interview none 5-10 mins family Planning
DMPA the client Coordinator/mi
Injection dwife on duty
Present DMPA For New Acceptors none 5-10 mina family Planning
Card person- in- charge Coordinator/mi
conducts medical & dwife on duty
Obstetrical /
Gynaecological
history taking to
evaluate the
customer. If DMPA
injection is not
contraindicated.
She then informs
the Client about
how the DMPA
works and its
normal side effects
271 | P a g e
Validation of Person in Charge none 5-10 mins family Planning
Record and validates record Coordinator/mi
Appointment and appointment dwife on duty
Date date )whether
DMPA is supposed
to be injected on a
particular date) and
takes Blood
Pressure
Administratio If clients blood none 5-10 mins family Planning
n of DMPA Pressure is within Coordinator/mi
Injection normal limits, dwife on duty
person in charge
administers DMPA
injection
schedule of Inform the client none 5-10 mins family Planning
next for her next Coordinator/mi
appointment / appointment and dwife on duty
register in the register her name
logbook for documentation
purposes
272 | P a g e
10. REQUESTING REFERRAL FOR VOLUNTARY CONTRCEPTION

SERVICE
REQUIREMENTS:
CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTION BE PAID TIME RESPONSIBLE
Ready for Person in none 6 mins Midwife or nurse on
Interview charges duty
request the
client for
personal
interview
Counselling Conducts none 6 mins Midwife or nurse on
counselling duty
regarding the
clients chosen
method of
family
planning
Screening Conducts none 6mins family Planning
screening Coordinator/midwife
through on duty
medical and
obstetrical
gynaecological
history taking
and physical
examination
273 | P a g e
Signing of Signs the none 6 mins family Planning
Consent client a Coordinator/midwife
Form consent form on duty
specifying her
consenting to
the litigation
surgical
procedure
Wait for coordinator none 6 mins family Planning
referral and issues a Coordinator/midwife
final referral and on duty
instructions provides client
with final
instruction so
that she can
avail of the
voluntary
sterilization
program of
the BMC
274 | P a g e
11. SWABBING FOR COVID SUSPECTED/CLOSE CONTACT PATIENT

SERVICE

Accomplish Verify Details none 3 mins Nurse On Duty
Information
Record
Ready for Interview and none 5 mins Nurse On Duty
Interview Assessment
Recording of none 1min IT
Data to the
Database
undergo for Preparation none 1min Staff
specimen of Virus
Collection Transport
Media
Collection of none 5mins Nurse On Duty
Specimen
275 | P a g e
12. ISOLATION OF CONFIRMED COVID 19 PATIENT

SERVICE

Referral For
Isolation none 3 mins Nurse On Duty
Prepare For
Facility
Isolation
Verify Record none 2 mins Nurse On Duty
Pre-Isolation
Orientation none 5 mins Nurse On Duty
Policies
Transport
Signing Of Patient to
Consent Isolation none 5 mins Staff
Facility
Assessment none 1min Nurse On Duty

276 | P a g e
13. VACCINATION

submit to Recording to none 3mins IT
vaccination Database for
focal person master list and for
scheduling
Proceed to Assessment/Taking none 2 mins Nurse midwife
Vaccination of vital signs, on duty
Site counselling
signing of Signing of Consent, none 1 min nurse midwife
Consent Screening on duty
Assessment
proceed to Inoculate Covid 19 none 2 mins nurse/midwife
Vaccination vaccine on duty
proceed to Monitor BP, Heart none 30 mins nurse on

Post Rate, duty/Dra.
vaccination Capupus
Monitoring
277 | P a g e
14. CONSULTATION FOR COVID SUSPECTED/CLOSE CONTACT PATIENT

SERVICE

Verify
personal none 2mins nurse on duty
Accomplish ITR interview.
Assessment none 2 mins nurse on duty
Examination
By City Health Dra. Capupus
none 10 mins
Officer /Nurse /Nurse on Duty
on Duty
Go to Swabbing Refer to
none 2 mins Nurse on Duty
area Swabbing
Refer to
Barangay
BHERT (if none 2mins
Official
suspected)
278 | P a g e
OSPITAL NG
TAGAYTAY
(EXTERNAL SERVICES)
279 | P a g e
1. ISSUANCE OF DRUGS/MEDICATION
The Health Care service, which compromises the practice, preparing,

dispensing medicines and medical advice to the patients.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/PHARMACY

TYPE OF TRANSACTION G2C/G2G
WHO MAY AVAIL OF THE PUBLIC
SERVICE
1. PRESCRIPTION 1. ER/MEDICAL OFFICER
1. Checking of
1. Present
the stocks and NA 5 mins Pharmacist
Prescription
indicate price
2. Proceed to BASED ON
2. Payment 10 mins Billing Clerk
Cashier SOA
3. Present Rx 3.Prepares
with OR Medicine NA 2 mins Pharmacist
attached Needed
4. Inform
patient's the
4. Receives the necessary
NA 5 mins Pharmacist
medication information
regarding the
prescription
5. Record the
quantity of
5. Leaves the
medicine NA 5 mins Pharmacist
Pharmacy
dispensed in
stock room
TOTAL BASED ON 27 minutes
SOA
280 | P a g e
2. GENERAL CONSULTATION, TREATMENT OF MINOR MEDICAL CASES AND
EMERGENCIES
An outpatient department is the part of the hospital designed for
treatment of outpatients, people with health problems who visits the hospital for
diagnosis or treatments, but do not at this time require a bed or to be admitted
for overnight.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/OPD

WHO MAY AVAIL OF THE SERVICE PUBLIC
1. HEALTH DECLARATION FORM 1. TRIAGE
2. ER
1. Inquire for 1. Inform the
the Doctor on patient about the NA 1 minute OPD Personnel
duty Doctor on duty
2. Collect the
2. Fill-up the
Health
Health
Declaration Form NA 5 minutes OPD Personnel
Declaration
and patients
Form
information
3. Call out the
3. Wait to be patient on their
NA 10 minutes OPD Personnel
called turn for
consultation
4. Proceed to 4. Assist the
the patient to the
NA 1 minute OPD Personnel
consultation consultation
room room
5. Leaves the 5. Assist to exit
NA 1 minute OPD Personnel
Hospital the hospital
TOTAL NA 18 minutes
281 | P a g e
3. ISSUANCE OF MEDICAL ABSTRACT
An abstraction of the patient's medical records during the hospitalization.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/RECORDS

SECTION
2. MEDICAL ABSTRACT FORM 2. ER
1. Provide
1. Patient will visit Health OPD
NA 5 minutes
for check up Declaration Personnel
Form
2. Nurse on
duty will
record all
2. Interview the the OPD
NA 10 minutes
patient necessary Personnel
information
of the
patient
3. Doctor will
check the
3. Doctor OPD
patient and NA 10 minutes
assessment/findings Personnel
record all
the findings
4. Issuance
4. Collect Medical OPD
of Medical NA 3 minutes
Abstract Personnel
Abstract
TOTAL NA 28 minutes
282 | P a g e
4. ISSUANCE OF MEDICO LEGAL
A case of injury or ailment or a legal case requiring medical expertise when
brought by the police for examination.

SECTION
1. MEDICO LEGAL CERTIFICATE 1. RECORDS SECTION
1. Record all the
1. Provide
necessary Record
patients NA 5 mins
information of Personnel
information
the patient
2. Provide
2. Wait for
patients record
Doctors Medical
and medical NA 20 mins
assessment and Officer
abstract to the
instructions
Physician
3. Final checking
of the provided
3. Checking the
information, if it Record
information in NA 5 mins
is duly signed for Personnel
the certificate
final printing of
the certificate
4. Payment of 4. Assist to the BASED
5 mins Billing Clerk
necessary fees cashier ON SOA
5. Collect 5. Issuance of
Record
Medico Legal Medico Legal NA 5 mins
Personnel
Certificate Certificate
TOTAL BASED 40 minutes
ON SOA
283 | P a g e
5. ISSUANCE OF BIRTH CERTIFICATE
An official document issued to record a person's birth, such as name, gender,
date of birth, place of birth.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/RECORDS SECTION

SERVICE
1. BIRTH CERTIFICATE 1. RECORDS SECTION
1. Fill up the 1. Provide
information of birth Record
NA 30 minutes
the new-born certificate Personnel
baby draft form
2. Encode all
the necessary
information
of the new-
2. Submit the Record
born baby to NA 20 minutes
filled-up form Personnel
the birth
certificate
form for final
printing
3. Double check 3. Request
the details in payment for Record
NA 5 minutes
the death the birth Personnel
certificate certificate
4. Assist to
4. Pay
proceed to P 200.00 5 minutes Billing Clerk
necessary fees
the cashier
5. Collect the 5. Releasing
Record
birth certificate of birth NA 3 minutes
Personnel
form certificate to
284 | P a g e
the new-born
baby patients
relative
285 | P a g e
6. ISSUANCE OF DEATH CERTIFICATE
An official statement signed by a Physician of the cause, date, and place of
a person's death.

SECTION
1. DEATH CERTIFICATE 1. RECORDS SECTION
1. Fill up the
1. Provide death
information of Record
certificate draft NA 30 minutes
the deceased Personnel
form
patient
2. Attach the
birth certificate
2. Request birth to the form
certificate of (provided the Record
NA 5 minutes
the deceased basic Personnel
patient information of
the deceased
patient)
3. Encode all
the necessary
3. Submit the
information of
filled up of
the deceased Record
death NA 20 minutes
patient to the Personnel
certificate draft
death certificate
form
form for final
printing
4. Request
4. Double check Clients
payment for the NA 5 minutes
the details in Relative
death certificate
286 | P a g e
the death
certificate
5. Assist to
5. Pay
proceed to the P 200.00 5 minutes Billing Clerk
necessary fees
cashier
6. Collect the
death 6. Releasing of
certificate and death certificate Record
NA 3 minutes
for registration to the deceased Personnel
to Civil patients relative
Registrar office
287 | P a g e
7. AVAILING OF MEDICAL ASSISTANCE FOR INDIGENT PATIENTS
To provide medical assistance to patients seeking consultation, rehabilitation,
examination or otherwise confined in government hospitals.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/SOCIAL SERVICES

SERVICE
1. LIST OF REQUIREMENTS 1. SOCIAL SERVICES SECTION
1. Record all
1. Interview the Social Services
necessary NA 10 minutes
patient Personnel
information
2. Submit all 2. Collect all
Social Services
required necessary NA 5 minutes
Personnel
documents documents
3. Wait for the 3. Proceed to
Social Services
computation of cashier for NA 10 minutes
Personnel
the bill payment
4. Pay 4. Pay and BASED ON
5 minutes Billing Clerk
necessary fees collect OR SOA
5. Leaves the
NA 1 minute
facility
SOA
288 | P a g e
8. ISSUANCE OF X-RAY RESULT
A radiologist is a medical doctor who is specially trained in reading and
understanding the results of imaging scans like X-rays.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/RADIOLOGY

SERVICE
1. REQUEST/REFERRAL FORM 1. ER/OPD DOCTOR
2. 2. MEDICAL DOCTOR
3. 3.
1. Collect OR
1. Client Radiology
and advice to NA 5 minutes
present the OR Personnel
wait outside
2. Check the
availability of
Radiology
2. Wait outside the NA 10 minutes
Personnel
developed
result
3. Release the
X-ray result
3. Collect the X- Radiology
and ask to NA 3 minutes
ray result Personnel
sign and
receive
4. Leaves the Radiology
NA 1 minute
facility Personnel
TOTAL NA 19 minutes
289 | P a g e
9. X-RAY PROCEDURE
X-rays are images that use a small dose of ionized radiation to take pictures
of the inside of your body called radiographs.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/RADIOLOGY

SERVICE
1. REQUEST/REFERRAL FORM 1. ER/OPD DOCTOR
2. MEDICAL OFFICER
1. Client enters
the X-ray room
1. Request to Radiology
and present the NA 5 minutes
pay the fees Personnel
request/referral
form
2. Pay 2. Proceed to
P 180.00 5 minutes Billing Clerk
necessary fees the cashier
3. Present the
OR and proceed
to dressing
3. Perform Radiology
room and NA 15 minutes
the procedure Personnel
change to
laboratory
gown
4. Advise the
client when to
4. Change the Radiology
collect the NA 3 minutes
clothes Personnel
results of the
X-ray
5. Leaves the Radiology
1 minute
facility Personnel
290 | P a g e
10. ISSUANCE OF PHILHEALTH FORMS
To provide Filipinos with financial assistance and access to affordable

health services. It covers hospital costs, subsidy for room and boarding, medicine,
and professional services.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/PHILHEALTH

SERVICE
1. PMRF FORM/ BIRTH 1. PHILHEALTH SECTION
CERTIFICATE/ID COPY 2. PHILHEALTH LHIO
2. REQUEST LETTER
3. MDR
1. Client enters 1. Entertain
Philhealth
the Philhealth the client NA 5 minutes
Personnel
office inquiries
2. Inquire
about the 2. Provide the
Philhealth
services and list of NA 5 minutes
Personnel
necessary requirements
requirements
3. Receive
3. Submit all
and check the Philhealth
necessary NA 3 minutes
requirement Personnel
requirements
submitted
4. Leaves the
NA 1 minute
facility
TOTAL NA 14 minutes
291 | P a g e
11. BILLING/CASHIER SERVICES
A place/person handling payments and receipts of the procedures and services
of the facility.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/BILLING SECTION
SERVICE
1. BILLING FORM 1. RECORDS
2. 2.
3. 3.
1. Present the 1. Collect the
NA 1 minute Billing Clerk
bill billing form
2. Present the 2. Compute
request form the final NA 5 minutes Billing Clerk
(X-ray/Lab) billing
3. Pay 3. Inform the
NA 2 minutes Billing Clerk
necessary fees final charges
4. Collect
BASED ON
4. Collect OR payment and 5 minutes Billing Clerk
SOA
issue OR
5. Leaves the
NA 1 minute
cashier counter
SOA
292 | P a g e
12. LABORATORY SERVICES
A medical laboratory or clinical laboratory is a laboratory where tests are done
on clinical specimens in order to get information about the health of a patient as
pertaining to the diagnosis, treatment, and prevention of disease.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/LABORATORY

SERVICE
1. REQUEST/REFERRAL FORM 1. ER/MEDICAL OFFICER
2. HEALTH DECLARION FORM 2. TRIAGE
3. 3.
1. Provide
1. Fill up Health
Health Csu/Triage
Declaration NA 3 mins
Declaration Nurse
Form
Form
2. Collect
necessary
2. Interview NA 5 mins Triage Nurse
information
of the patient
3. Receive
laboratory
3. Present request and
Laboratory inform NA 5 mins Csu
request form patient to
wait in the
waiting area
4. Call out the
4. Proceed to
patient and
cashier for NA 5 mins Csu
inform to pay
payment
the fees
293 | P a g e
5. Collect
5. Pay BASED ON
payment and 5 mins Billing Clerk
necessary fees SOA
issue OR
6. Proceed to 6. Collect the Medical
NA 5 mins
the laboratory specimen Technologist
7. Wait for the 7. Release the NA 3 mins Medical
result results Technologist
8. Leaves the NA 1 min
facility
TOTAL BASED ON 32 mins
SOA
294 | P a g e
13. AVAILING OF GENERAL CONSULTATION, TREATMENT OF MINOR MEDICAL
CASES AND EMERGENCIES
Allows the Physician to track the progress of the patient's condition, manage
disease or disability, prevent future health issues; surgery involving little risk to
the life of the patient; a serious, unexpected, and often dangerous situation
requiring immediate action.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/LABORATORY

1. REQUEST/REFERRAL FORMS 1. ER/MEDICAL OFFICER
2. SPECIMEN 2. LABORATORY
1. Present 1. Receive the
MEDICAL
request/referral referral/request NA 2 minutes
TECHNOLOGIST
form form
2. Collect
2. Pay BASED
payment and 5 minutes BILLING CLERK
necessary fees ON SOA
issue OR
3. Proceed to 3. Collect MEDICAL
NA 10 minutes
the laboratory specimen TECHNOLOGIST
4. Wait for the MEDICAL
4. Release results NA 20 minutes
result outside TECHNOLOGIST
5. Leave the
NA 1 min
facility
TOTAL BASED 38 mins
ON SOA
295 | P a g e
14. AVAILING OF GENERAL CONSULTATION, TREATMENT OF MINOR MEDICAL
CASES AND EMERGENCIES
Allows the Physician to track the progress of the patient's condition, manage
disease or disability, prevent future health issues; surgery involving little risk to
the life of the patient; a serious, unexpected, and often dangerous situation
requiring immediate action.
OFFICE /DIVISION OSPITAL NG TAGAYTAY/EMERGENCY ROOM

SERVICE
1. REQUEST/REFERRAL FORM 1. ER/MEDICAL OFFICER
2. SPECIMEN 2. LABORATORY
1. Provide
1. Fill up Health
Health
Declaration NA 3 minutes CSU
Declaration
Form
Form
2. Register
2. Registration the patients NA 3 minutes TRIAGE NURSE
record
3. Collect
necessary
3. Interview information NA 10 minutes TRIAGE NURSE
and taking of
vital signs
4. Process and
4. Diagnostic assist patient
NA 30 minutes TRIAGE NURSE
Testing for diagnostic
test
5. Pay 5. Proceed to BASED ON
5 minutes BILLING CLERK
necessary fees cashier SOA
296 | P a g e
5. Physician
will take
provide the
5. Proceed to MEDICAL
general PF - P300.00 10 minutes
the Physician OFFICER
consultation
and prescribe
medications
6. Physician
advise if
patients need
6. Confinement
to be
or Hospital MEDICAL
confined or NA 15 minutes
transfer (if OFFICER
transfer to
necessary)
another
hospital of
choice
7. Collect
prescription
NA 1 minute
and leaves the
facility
FINAL SOA
297 | P a g e
16. DISCHARGING PATIENTS FROM CITY HOSPITAL
A hospital will discharge you when you no longer need to receive inpatient
care and can go home, or a hospital will discharge you to send you to another
type of facility;

SERVICE
1. RECORD BOOK 1. ER
2. STATEMENT OF ACCOUNT 2. BILLING SECTION
3. DISCHARGE CLEARANCE 3. MEDICAL OFFICER
FORM 4. MEDICAL OFFICER/ER
4. PRESCRIPTION AND
MEDICATION INSTRUCTION
1. Physician
will perform
daily rounds
1. Wait for to patients
MEDICAL
Doctors rounds and provide NA 10 minutes
OFFICER/NURSE
schedule evaluation
and
medication
instructions
2. Physician
2. Prepare for
will order the
Discharge MEDICAL
discharge of NA 10 minutes
advise from the OFFICER/NURSE
the patient to
Physician
the nurse.
3. Prepare
3.
chart billing NA 10 minutes NURSE
Prepare/Inquire
and hand
298 | P a g e
the total over to
hospital bill patients
relative for
payment
4. Billing clerk
will compute
4. Present the the final
billing chart to billing and NA 5 minutes BILLING CLERK
the cashier provide to
the patients
relative
4. Medical
Social worker
evaluates
5. Request for
whether the
payment MEDICAL
patient is
evaluation/type NA 20 minutes SOCIAL
entitled to a
of payment WORKER
government
collection
subsidy or to
pay the bill or
not
6. Nurse will
provide the
home
6. Instruction of medication
the Prescribed instructions NA 5 minutes NURSE
Medications to the
patients
and/or
relative
7. Utility
Worker will
7. Prepare for UTILITY
assist the NA 5 minutes
discharge WORKER
patient for
discharge
299 | P a g e
8. If
necessary,
the Medical
8. Prepare and
Record
wait for the
Officer will MEDICAL
Medical Within 24
issue the P150.00 RECORD
Certificate and hrs
Medical PERSONNEL
Discharge
Certificate
Summary
and/or
Medico Legal
of the patient
TOTAL P150.00 Within 24
hrs
300 | P a g e
17. NEWBORN SCREENING SERVICES
Identifies conditions that can affect a child’s long-term health or survival. Early
detection, diagnosis, and intervention can prevent death or disability and enable
children to reach their full potential.

SERVICE
REQUIREMENTS: 1. ER
1. REGISTRATION FORM 2. BILLING SECTION
2. STATEMENT OF ACCOUNT 3. LABORATORY/ER
3. BLOOD SPECIMEN
1. Collect all
necessary
1. Provide
information
necessary NA 5 minutes NURSE
of the mother
information
and newborn
baby
2. Assist the
mother and
2. Prepare to
newborn
enter Newborn
baby to the NA 5 minutes NURSE
Screening
Newborn
Room
screening
room
3. Assist to
3. Pay cashier to BASED ON
5 minutes BILLING CLERK
necessary fees settle the SOA
payment
4. Prepare the 4. Mother NURSE/MEDICAL
NA 10 minutes
newborn baby will leave the TECHNOLOGIST
301 | P a g e
for Blood baby inside
Extraction the room to
proceed with
the
procedure
and will wait
outside the
room
5. Collect the
OR and
advise the
5. Present OR NA 5 minutes NURSE
patient for
final
instructions
6. Leaves the
Newborn
NA 1 minute
Screening
Room
TOTAL NA 31 minutes
302 | P a g e
ELECTRONICS AND
DATA PROCESSING
UNIT (EDP)
(INTERNAL AND EXTERNAL)
303 | P a g e
1. PRINTING AND IT RELATED WORK
Printing of by ream document, ID’s etc. Repair Computer, etc
OFFICE /DIVISION ELECTRONICS AND DATA PROCESSING

UNIT
WHO MAY AVAIL OF THE SERVICE DIFFENT OFFICES
1. Budget, GSO & Accounting

1. Submit 1. A. Record 100 / ID 2 minutes
documents documents for
for printing printing
(official forms
& ID) B. Encodes
data of 600 / 5 minutes
employees ream,
/students document
and barangay printing
officials for (DUPLO)
R. Perena &
printing of
Elmer Baes
IDs
C. Release
printed
documents & 700 back- 5 minutes
IDs to-back
document
printing
2. Assist users of 2. A. Attend to
RPTA, problems &
Business and concern 3 minutes
Miscellaneous
304 | P a g e
Revenues B. If not
Account solved R. Perena &
System relay the 10 minutes Elmer Baes
regarding concern to
minor system software
problem and developer
technical for
problems assistance.
3. Prepare PR, 2 minutes

Voucher, Inventory
of supplies and R. Perena
equipment, and
another task
Depend on
4. Computer repair computer Elmer Baes
and check-up problem
5. Gas Issuance 3 minutes R. Perena &

Elmer Baes
100 / ID,
600 /
ream,
document
printing
TOTAL 30 minutes
(DUPLO),
700 back-
to-back
document
printing
305 | P a g e
HANGGANG SA
KABILANG BUHAY
SERVICES (HSKBS)
(EXTERNAL SERVICES)
306 | P a g e
1. Provision of Burial and Cremation Assistance
The City Government of Tagaytay provides assistance to help them
subsidize the burial costs of deceased family members.
OFFICE /DIVISION HANGGANG SA KABILANG BUHAY
SERVICES
TYPE OF TRANSACTION G2C- Government to citizen
WHO MAY AVAIL OF THE SERVICE City of Tagaytay Residents
1.Death Certificate 4. 1.Barangay
Valid Id 2.City Hall
2.Barangay Clearance 5.
Pink Card/Voter’s ID
3.Certificate of Indigency
STEPS PAID TIME RESPONSIBL
E
1. 1. Receive and None 3minutes Nelita
Coordinate validate request Maligaya
to City of assistance Ronaldo
Health Office Pardo
and HSKBS Staff
Barangay. Oscar B.
Laurenciana
2. Submit all
OIC -HSKBS
the
None 3minutes Nelita
requirement 2. Review
completeness of Maligaya
s to
Requirements. Ronaldo
Hanggang sa
Pardo
Kabilang
None Depends Hanggang
Buhay office.
upon the sa
Location
307 | P a g e
3. Pick up/Transfer kabilangBuh
of deceased to ay
HSKBS.
HSKBS Staffs
4. Embalming/Cre
mation of Embalming -
deceased. None 1hour HSKBS
Cremation - Embalmer
2hours
5. Deliver to (Maximum)
Barangay and None Depends HSKBS Staffs
Set up the Burial. upon the
location
6. Waiting for None HSKBS Staff

burying of
deceased.
TOTAL None 2 hr, 6
minutes
308 | P a g e
TAGAYTAY
INTEGRATED PUBLIC
TRANSPORT
TERMINAL (TERMINAL)
(EXTERNAL SERVICES)
309 | P a g e
1. ISSUANCE OF PARKING TICKET
OFFICE /DIVISION TAGAYTAY INTEGRATED PUBLIC TRANSPORT

TERMINAL (TERMINAL)
WHO MAY AVAIL OF THE Public Transport Drivers, Parking guests
SERVICE
REQUIREMENTS: 1. Ticket Teller’s Booth
1.None
CLIENT AGENCY FEES TO BE PROCESSIN PERSON
STEPS ACTION PAID/REQUI G TIME RESPONSIBLE
REMENTS
1. Secure Issue Van - 30 seconds Ticket Collectors (By
Parking Parking P20.00 Duty)
Ticket Ticket Upon Jeep - • Dyosa Cabrera
Payment of 10.00 • Noemi Castillo
Parking Fee Tricycle -
• Eliza Olazo
5.00
• Nellie
Dimapilis
2. Payment Issue Duty Office Staff:
of Stall Official • Aileen Frondoso
Rentals Receipt • Rizalina Alcantara
1,200.00
(Form 51) 5 minutes
• Erold Banaag
upon
payment of
Client
3. Payment Issue 10.000.00 5 minutes Duty Office Staff
of Official Aileen Frondoso
Rentals Receipt Rizalina Alcantara
(Rest upon Erold Banaag
Room payment of
Concessi client
onaire)
310 | P a g e
4. Payment Issue Per Billing 5 minutes Duty Office Staff
of Official Notice for Aileen Frondoso
Utilities Receipt Stall Holders, Rizalina Alcantara
(Water, upon Concessionair Erold Banaag
Electricit payment of e
y) client
5. Issuance Issue Updated 6 minutes Duty Office Staff
of Clearance Payments on Aileen Frondoso
Clearanc for Securing Stall Rentals Rizalina Alcantara
e for Business and Utilities Erold Banaag
Securing Permit
Business Terminal
Permit Administrator
Ferdinand Bayot
TOTAL 14 minutes
311 | P a g e
2. APPLICATION OF NEW STALL CONTRACT

TERMINAL (TERMINAL)
WHO MAY AVAIL OF THE Stall Holders, Concessionaires
SERVICE
REQUIREMENTS: 1. Mayor’s Office thru City Admin Office
1. Approved application for 2. Submit to Terminal Office
Stall
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTION PAID/REQUIRE TIME RESPONSIBLE
MENTS
New Stall Issue New Approved 30 minutes Duty Office
Contract Contract for Application for for contract Staff
Approval, Stall preparation • Aileen
Processing Frondoso
and Notary 30 minutes • Rizalina
for contract Alcantara
signing • Erold
Banaag
1 week for
Endorsemen Terminal
t to Administrator
Ferdinand
Approving Bayot
Authority,
Approval
and Notary
TOTAL Approved 1week,
Application for 1hour
Stall
312 | P a g e
3. ISSUANCE OF RENEWAL CONTRACT

TERMINAL (TERMINAL)
WHO MAY AVAIL OF THE Stall Holders, Concessionaires
SERVICE
REQUIREMENTS: 1.Terminal Office
1.Updated payments on 2.For submission, approval and further processing
rentals to City Admin Office
2.Updated payments on
Utilities
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTION PAID/REQUIRE TIME RESPONSIBLE
MENTS
Renewal of Issue Updated 30 minutes for Terminal
Stall Renewed Payments on contract Office Staff
Contract Contract for Stall Rentals preparation Aileen
Approval, and Utilities 30 minutes for Frondoso
Processing contract
and Notary signing Terminal
1 week for Administrator
Endorsement Ferdinand
to Approving Bayot
Authority, (Co-
Approval and signatory)
Notary
Updated
Payments on
TOTAL 1 week, 1 hour
Stall Rentals
and Utilities
313 | P a g e
MAHOGANY MARKET
(EXTERNAL SERVICES)
314 | P a g e
1. ISSUANCE OF MARKET CLEARANCE
OFFICE /DIVISION MAHOGANY MARKET
WHO MAY AVAIL OF THE
SERVICE
NONE 1. Mahogany Market Office

1.Issuance of 1.Proceed to Not 5 minutes Julieta G.

Market Market applicable Biscocho
Clearance as a Administrator's Rosalyn
Pre requisite to
Office to verify M.Nuestro
Securing status of Arlyn R.
Mayor's / payments fees Dimailig
Business Permitand rentals Daniel P.
Proceed to Alcala
payment of
market fees
and rentals
Present
Official receipt 1 month 5 minutes Daniel P.
for Preparation advance Alcala
of market 2 months Julieta G.
2.Accomodation clearance deposit( Biscocho
of Application Present depends on Rosalyn M.
of Stall market monthly Nuestro
clearance for rental per Arlyn R.
signature section) Dimailig
Releasing Reservation
of market fee
clearance
315 | P a g e
2.Proceed to
Market
3.Renewal of Administrator's
Contract of Office for
Lease certification of Not 5 minutes Arlyn R.
availability of applicable Dimailig
stall Julieta G.
Secure and fill Biscocho
up Application Daniel P.Alcala
Form (if
vacancy exists)
Payment of
necessary fees
Submit
Application
4.Securing of Form for
Contract of approval
Lease Approval of Not 5 minutes Arlyn
5. Application for applicable R.Dumailig
Stall Julieta
3.Proceed to G.Biscocho
Market Daniel P.Alcala
Administrator's
Office and
secure for
renewal odlf
contract of
Lease
Secure
certification of
payment of
market fees
and rentals for
Preparation of
contract of
Lease
316 | P a g e
Present
certification of
payment for
Preparation of
contract of
Lease
Approval of
contract of
Lease
Releasing of
approved
contract of
lease
4.Present
approved
application for
Stall
Prepare
contract of
lease
Approved of
contract of
lease
Releasing of
approved
contract of
lease
5.
TOTAL
317 | P a g e
PEOPLE’S PARK IN
THE SKY
(EXTERNAL SERVICES)
318 | P a g e
1. TICKET ISSUANCE
Our guest is required to have cash ticket upon entering the Park. People’s
Park in the Sky is a historical urban Park, which is sitting at the highest point in
Cavite, that satisfies every travellers/guest craving for an outstanding view of
nature and a quick break from the busy City.
This view up there is a breath-taking, offering every guest a good sight of
Tagaytay landscape including the Taal Lake and Volcano.
OFFICE /DIVISION PEOPLE’S PARK IN THE SKY/TOURISM
SERVICE
NONE 1. PEOPLE’S PARK IN THE SKY/TOURISM
1.Proceed to 1. Assessed the P 30.00 / 2 Minutes Ticket Teller
ticketing guest and Guest
booth. issued cash Regidor
ticket. Timbol
Aldrich
2. Payment of 2.Count/Secure Natanauan
Cash Ticket. every guest 3 Minutes SG Benjie
tickets. Rabino
SG Anthony
Canete
CSU Vic Ramos
CSU Edison
Payad
TOTAL P 30.00 5 Minutes
319 | P a g e
2. COLLECTION FOR RENTING PICNIC HUT
Our guest is required to pay occupied Picnic Huts. People’s Park in the Sky is
a historical urban Park, which is sitting at the highest point in Cavite, that satisfies
every travellers/guest craving for an outstanding view of nature and a quick break
from the busy City. This view up there is a breath-taking, offering every guest a
good sight of Tagaytay landscape including the Taal Lake and Volcano.

SERVICE
NONE People’s Park in the Sky/Tourism
1.Proceed to 1. Assessed Admin Staff
Picnic Huts. every guest. P 100.00 / P- 2 Minutes Daisy Rabino
(Provide clean Huts
and safe
Picnic Huts)
Ailyn De
2.Issued Ocampo
2. Payment Official Nancy P.
Receipt. 3 Minutes Ramos
Remelyn
Ramos
TOTAL P 100.00 5 Minutes
320 | P a g e
3. LEASE PAYMENT CONTRACT
Every stall holder is required to secure clearance annually certifying that all
fees for the preceding year is fully paid.

WHO MAY AVAIL OF THE Concessionaires
SERVICE
NONE People’s Park in the Sky/Tourism
1.Proceed to 1. Checked 5 Minutes Admin Staff
Park Admin Balances Amount Ailyn De
Office (Stall Rentals, depends on Ocampo
2. Payment Electric) the 2 Minutes Reymark
3.Renewal of 2.Issued Official contract. Inocencio
Contract Receipt. 2hrs – Nancy Payad
4.Present 3.Assist Contract Ramos
Certification Concessionaires. Preparation Remelyn
4.Issue 1 Hr- Ramos
Certification for Contract Daisy Rabino
Securing Signing
Business Permit. No Fee 5 days- OIC-PPS
Endorsement, Maximiano E.
Approval, Angat
Renewal and
Notary.
TOTAL Amount 5days, 3
depends on hours & 7
the minutes
contract.
321 | P a g e
ECONOMIC
ENTERPRISE OFFICE/
CITY MARKET
(EXTERNAL SERVICES)
322 | P a g e
1. CITY MARKET ISSUANCE OF MARKET CLEARANCE
OFFICE /DIVISION ECONOMIC ENTERPRISE OFFICE/ CITY

MARKET
WHO MAY AVAIL OF THE SERVICE STALLHOLDERS/APPLICANTS FOR STALL
1. Issuance of Market Clearance 1. Market Admnistrators Office
as a Pre-requisite to securing
Mayor's/Business Permit
2. Renewal of Contract of Lease
3. Accomodation of Application
for stall
4. Surrender of Stall
PAID TIME RESPONSIB
LE
1. a. Proceed assisting stall 5 minutes Leovigilda
to Market stallholders/appli rental/electric Dimaano-
Administra cants/inquiries &water bill Records
tor's Office Maria
to verify Lorena D.
status of Paraiso-
rental & Electric&
electric Water bill
fees Aubrei
Roselie V.
Rivas-
Records
Ariel M.
b. Proceed to Dimapilis
paymentof Grace
Market Fees 2 minutes Primo
& Aubrei
rentals Roselie V.
(should there Rivas
323 | P a g e
be any Franzelle
delinquencies Hernandez
) Victoria S.
Parra
Leovigilda
Dimaano
5 minutes Maria
Lorena D.
c. Present Paraiso
Official Rosalina B.
Receipt for Landicho
preparation
of Market 2 minutes Daniel P.
Clearance Alcala
d. Present Victoria S.
Market Parra
Clearance for 1 minute Leovigilda
Signature Dimaano
Maria
e. Releasing Lorena D.
of Market Paraiso
Clearance Rosalina B.
Landicho
Rosalina B.
2. a. Submit Landicho
the required Victoria S.
documents 2 minutes
Parra
(photocopied Editha V.
community Layman
tax clearance
(new)
and valid ID 5 minutes Rosalina B.
Landicho
b. Waits for
the
324 | P a g e
preparation 2 minutes Editha V.
of Contract Layman
of Lease Rosalina B.
Landicho
c. Submit duly 2 days Engr.
signed Gregorio
Contract of Monreal-
Lease City
Administra
d. Wait for tor
signature of City Legal
City Office for
Administrator Notary
and notary of
the Lease of 2 minutes Rosalina B.
Contract Landicho
e. Releasing
of Approved
Contract of
Lease 2 minutes Daniel P.
Alcala
3. a. Proceeds
to Market
Administrator 5 minutes Victoria S.
's Parra
Office for
Certification
of stall
availability
2 minutes Daniel P.
b. Secure & Alcala
fill-up
325 | P a g e
Application Hon. Agnes
form 2 minutes D.
Tolentino,D
MD
Engr.
c. Submits the Gregorio
application Monreal
form for City
recommendat Administra
ion and tor
application
d. Approval of
Stall
Application Reservation 5 minutes Ariel M.
Fees Dimapilis
(depending on Market
stall applied Collectors
e. Payment of for)
necessary
fees
Reservation
Fee (Php
1,000.00)
Application
Fee (Php
150.00) 10 minutes Daniel P.
Miscellaneous Alcala -OIC
fee (Php Economic
50.00) Enterprise
one month Office/City
deposit & 2 Market
months
advance fees
326 | P a g e
(depending 2 minutes Ariel M.
on stall Dimapilis
applied for) Rosalina
Landicho
4. a. Proceeds Victoria S.
to Market Parra
Administrator
's Office
to inform
intent of 2 minutes Market
surrendering Collectors
the stall
Daniel P.
b. Verify Alcala -OIC
statue of stall 2 minutes Economic
requested to Enterprise
surrender Office/
City
c. Payment of Market
Outstanding
balance
d. Submission
of surrender
letter
TOTAL 2 days, 53
minutes
327 | P a g e
PERSONS WITH
DISABILITY AFFAIRS
OFFICE (PDAO)
(EXTERNAL SERVICES)
328 | P a g e
1. Provision of Assistive Mobility Devices
This program is intended for persons with disabilities (PWDs). It provides assistive
devices that will enable physically- handicapped persons to integrate into the
mainstream of community life.
Office or Persons with Disability Affairs Office (PDAO)

Division:
Classification: Simple
Type of Government of Citizens
transaction:
Who may avail: Must be a resident of Tagaytay City who because of permanent and
partial mobility impairment or disability, is required to use assistive
devices.
CHECKLIST OF REQUIRMENTS WHERE TO SECURE

➢ Claimant
• Valid and original copy of the Barangay Barangay Hall
Clearance
• Personal letter to Mayor Agnes D. Tolentino Client
• One (1) Photocopy of any government- Client
issued identification Card (ID)
• In addition, if the claimant is not a relative Client
of the user/recipient. An authorization letter
must be presented Ex. Client’s significant
other like his/her/friend/neighbor/barangay
official
➢ Recipients/ Beneficiary (User of the assistive Client

device)
• A whole body picture/image with a clear Client
view of his/her disability to correctly assess
and validate the required or necessary
assistive device
• One (1) Photocopy of any government-
issued identification card (I.D.) if available
(Ex.: PWD/Senior Citizen ID)

CLIENT STEPS AGENCY ACTIONS
1. Submit the 1.1 Receive and review N/A 3 minutes Ms. Evangeline
documentary requirements Bayla
requirements
329 | P a g e
1.2 Validate clients N/A 3 minutes
previous record and
register from the eReg.
System.
1.3 Record the N/A 3 minutes
transaction (logbook) of
the eligible client
2. Sign from the Approve and release N/A 3 minutes Ms. Melody
logbook as the requested device Ambrocio
proof of
his/her
transaction
and receive
the assistive
device
TOTAL PhP 12 minutes
0.00
330 | P a g e
2. Mechanism for the Issuance of IDs for Persons with Disability
This program is intended for persons with disabilities (PWDs) who are Physically,
Emotionally, Visually, Psychosocially, Intellectually, Mentally, Speech and
Language Disability.
Office or Division: Persons with Disability Affairs Office (PDAO)
Classification: Simple
Type of transaction: Government of Citizens
Who may avail: Must be a resident of Tagaytay City who because of permanent
and partial mobility impairment or disability, is required to use
assistive devices.

➢ If found qualified, list of requirements will be
given to wit;
• 3 copies of 1x1 ID picture Client
• Members Data for the signature of Focal Client
Head, Barangay Captain and Member
• Whole body picture (close up picture of Client
disability)
• Barangay Certification for PWD purpose Barangay
only
• Photocopy of any government issued ID (id
available)
• Medical Certificate or Medical Abstract Physician
indicating or proof that the person has
disability Client
• Birth Certificate (18 years old below)

CLIENT STEPS AGENCY ACTIONS
1. client writes Interview the client using N/A 3 minutes Ms.
his/her name and the Intake Form. Evangeline
the purpose of Bayla
the visit on the
logbook and signs
the same.
2. Client secures Personnel in charge give N/A 1 minute Ms.
all the the list of requirements to Evangeline
requirements the client. Bayla
needed in
331 | P a g e
securing PWD ID.
3. Client is waiting Upon compliance to all N/A 1 Day Hon. Agnes D.
for the release of the requirements, the Tolentino,
PWD ID. PDAO will prepare the DMD
PWD ID for the signature Ms.
of the City Mayor and Evangeline
immediately issue to the Bayla
client with purchase
Booklet, Medicine
Booklet, and free Movie
Booklet.
4. Client Receives Release of documents. N/A 1 minute Ms.
the PWD ID. The name of the client Evangeline
will be written in the Bayla
receiving log book and
transfer to another roster
per Barangay where
they belong.
Encode the name of the
PWD to the computer
per Barangay.
332 | P a g e
DEPARTMENT/ OFFICES – CITY GOVERNMENT OF TAGAYTAY
OFFICE ADDRESS CONTACT NUMBER

Business Permit & 1st Floor Tagaytay City
Licensing Office (BPLO) Hall Building, Akle St. (046) 888-9500 loc 102
Brgy. Kaybagal South,
Tagaytay City
City Engineer’s Office 3rd Floor Tagaytay City
(CEO) Hall Building, Akle St. (046) 888-9500 loc 105
Tagaytay City
City Budget Office (CBO) 2nd Floor, Tagaytay City
Hall Building, Akle St. (046) 888-9500 loc 208
Tagaytay City
City Accounting Office 2nd Floor, Tagaytay City
(CAO) Hall Building, Akle St. (046) 888-9500 loc 217
Tagaytay City
City Treasurer’s Office 2nd Floor, Tagaytay City
(CTO) Hall Building, Akle St. (046) 888-9500 loc 203
Tagaytay City
Ospital ng Tagaytay Akle St. Brgy. Kaybagal
(ONT) South, Tagaytay City (046) 4832-160
City Health Office (CHO) Akle St. Brgy. Kaybagal
South, Tagaytay City (046) 4872-344
City Social Welfare and Akle St. Brgy. Kaybagal
Development Office South, Tagaytay City 09082099503
(CSWDO)
City Planning & 3rd Floor, Tagaytay City
Development Office Hall Building, Akle St. (046) 888-9500 loc 324
(CPDO) Brgy. Kaybagal South,
Tagaytay City
333 | P a g e
City Administrator’s 2nd Floor, Tagaytay City
Office Hall Building, Akle St. (046) 888-9500 loc 211
Tagaytay City
City Assessor’s Office 2nd Floor, Tagaytay City
Tagaytay City
City Civil Registry Office Akle St. Brgy. Kaybagal
(CCR) South, Tagaytay City 09610115009
Office of the Legislative Building,
Sangguniang Brgy. Kaybagal South, (046) 420-5860
Panlungsod/VMO Tagaytay City
(SP/VMO)
General Services Office Akle St. Brgy. Kaybagal
(GSO) South, Tagaytay City (046) 404-9872
Tagaytay Picnic Grove , Tagaytay City
09328567291
City Public Information 3rd Floor, Tagaytay City
Office Hall Building, Akle St. (046) 888-9500 loc 307
(PIO) Brgy. Kaybagal South,
Tagaytay City
City Legal Office 3rd Floor, Tagaytay City
Tagaytay City
City Tourism and Cultural 3rd Floor, Tagaytay City
Development Office Hall Building, Akle St. (046) 888-9500 loc 312
(TCDO) Brgy. Kaybagal South,
Tagaytay City
City Environment and Brgy. Maitim 2nd 09432849634
Natural Resources Central, Tagaytay City
Office (CENRO)
City Disaster Risk 2nd Floor, Tagaytay City
Reduction Management Hall Building, Akle St. (046) 483-0446
Office
334 | P a g e
(CDRRMO) Brgy. Kaybagal South,
Tagaytay City
City Cooperative Office 2nd Floor, Tagaytay City
(COOP) Hall Building, Akle St. (046) 423-3832
Tagaytay City
City Agriculture Office 2nd Floor, Tagaytay City 09338106226
Hall Building, Akle St.
Tagaytay City
Office of the City Mayor 3rd Floor, Tagaytay City
Hall Building, Akle St. (046) 888-9500 loc 318-
Brgy. Kaybagal South, 320
Tagaytay City
Human Resource 3rd Floor, Tagaytay City
Management Office Hall Building, Akle St. (046) 888-9500 loc 305
Tagaytay City
Public Employment 3rd Floor, Tagaytay City
Service Office Hall Building, Akle St. (046) 888-9500 loc 304
Tagaytay City
335 | P a g e
FEEDBACK MECHANISM
• How to send feedback
• Answer the client feedback form and drop it at the designated drop box in front of the
Public Assistance and Complaints Desk (PACD) located at the City Hall Lobby.
Messages may also be sent to the official Facebook account of the city government.
• Contact info: (046) 888-9500 local 107
• How feedback is processed
• Every Friday, the Customer Service Assistant opens the drop box and compiles and
records all feedback submitted.
• Feedback requiring answers are forwarded to the City Administrator’s Office and
offices which are the subject of such complaints are required to answer within three (3)
days from receipt of the feedback.
• The answer/explanation of the office is then relayed to the complainant.
• For inquiries and follow-ups, clients may call: (046) 888-9500 local 211, 305, and 305
• How to file a complaint
• Answer the client complaint form and drop it at the designated drop box in front of
the Public Assistance and Complaints Desk (PACD)
• Complaints can also be filed via the Facebook messenger of the City Government of
Tagaytay. Please make sure to provide the following information:
- Name of person/Office being complained:
- Incident:
- Evidence (if any):
• For inquiries and follow-ups, clients may call: (046) 888-9500 local 211, 305, and 305
• How complaints are processed
• The Customer Service Assistant evaluates each complaint.

• Upon evaluation, the Customer Service Assistant shall start the investigation and
forward the complaint to the office of the City Administrator for endorsement ot the
person/office concerned.
• The Customer Service Assistant will give the feedback to the client as soon as the
complaint has been addressed/answered.
• For inquiries and follow-ups, clients may call: (046) 888-9500 loc 211, 305, and 305
• Contact information of CCB, PCC, ARTA
336 | P a g e
• ARTA:
complaints @arta.gov.ph
1-ARTA (2782)
• Presidential Complaints Center:
8888
• Contact Center ng Bayan:
0908-881-6565 (SMS)
337 | P a g e

Citizens Charter

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Citizens Charter

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CITY GOVERNMENT OF

Tagaytay City was created on June 21, 1938, by Commonwealth

A haven upholding the virtues of a character city, governed by

Towards accessible, community –based quality customer-oriented

Consistent with the mandates of the Constitution of the Republic of

• Empowerment of customers through

OFFICE OF THE CITY MAYOR: 14

PUBLIC EMPLOYMENT SERVICE OFFICE (PESO) 27

HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 41

CITY ACCOUNTING OFFICE 58

CITY BUDGET OFFICE 61

CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE 65

TAGAYTAY CITY DISASTER RISK REDUCTION & MANAGEMENT

CITY ADMINISTRATOR’S OFFICE 76

BUSINESS PERMIT AND LICENSING OFFICE 98

PUBLIC INFORMATION OFFICE 114

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE 117

OFFICE OF THE SECRETARY TO THE SANGGUNIAN 139

CITY LEGAL OFFICE 148

CITY COOPERATIVE OFFICE 164

GENERAL SERVICES OFFICE 168

PICNIC GROVE 184

LOCAL CIVIL REGISTRY 189

DEPARTMENT OF AGRICULTURE 225

CITY ENGINEER’S OFFICE 230

CITY TREASURERS’ OFFICE 245

CITY HEALTH OFFICE 254

OSPITAN NG TAGAYTAY 279

ELECTRONICS AND DATA PROCESSING UNIT (EDP) 303

HANGGANG SA KABILANG BUHAY SERVICES (HSKBS) 306

TAGAYTAY INTEGRATED PUBLIC TRANSPORT TERMINAL

MAHOGANY MARKET 314

PEOPLE’S PARK IN THE SKY 318

ECONOMIC ENTERPRISE OFFICE/ CITY MARKET 322

PERSONS WITH DISABILITY AFFAIRS OFFICE (PDAO) 328

OFFICE /DIVISION OFFICE OF THE MAYOR

2. Receive 2.1 Process None 1-2 days Regine Peji

OFFICE /DIVISION OFFICE OF THE MAYOR

1.5 Final review, Hon. Agnes

OFFICE /DIVISION OFFICE OF THE MAYOR

TOTAL None 1 hour, 6

OFFICE /DIVISION OFFICE OF THE MAYOR

TOTAL None 2 hrs., 26

OFFICE /DIVISION OFFICE OF THE MAYOR

OFFICE /DIVISION OFFICE OF THE MAYOR

OFFICE /DIVISION PUBLIC EMPLOYMENT SERVICE

2. PESO staff look PESO staff verifies Not 5 Maria Luisa F.

OFFICE /DIVISION PUBLIC EMPLOYMENT SERVICE OFFICE

PESO staff monitors

OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT

CLIENT STEPS AGENCY FEES PROCESSING PERSON

2.Submit application 1. Received None Rodora G.

1. Ensure None Depends on Rodora G.

OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT

CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON

Signing of Not 2 minutes Alma A.

OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT OFFICE

2. Sick leave need

5. Terminal leave processing

3.1 After the

3.2 After the

4. Approved Cristina M. Igno

OFFICE /DIVISION HUMAN RESOURCE MANAGEMENT OFFICE

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON