ICT Infrastructure Baseline Study for Ministry of Education

Sabah

Site Name *

Sekolah Rendah /Sekolah Menengah

Nama Sekolah :

Name of Person(s) in Charge (PIC) for this form *

Only one PIC information is required for this

Site Email Address *

[

Example: mohdyusuf@moe.gov.my

Demographics

What is the role of the Site PIC ? *

0 Guru Penyelaras ICT 0 Juruteknik
0 Pegawai/Penolong Pegawai Teknikai/Teknologi Maklumat 0 Other
What is the contact number of the Site PIC? *

Example: 0128888888

What is the current total number of students? *

1

What is the current total number of teachers (excluding the staff)? *

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 1a. Asset Category: Devices (Laptop, Desktop Computer, Tablet, Smartboard)

Do you have any of these IT Assets Devices - Desktop Computer, Laptop, Tablet or Smartboard? *
0 Yes
0 No

Guidance on InventorY. of Devices

or each asset, select from the drop down

Asset Type lrelect the type of asset based on the drop down list (e.g Desktop, Laptop, etc) rtatus of Use
I nable to confirm this, please select "Not

I
IL

Specify the brand for each asset (e.g. Acer, Dell, etc.). Please select 'Custom/ Build' for device
or each asset, specify if it is still In Warrar
Brand hat have no proper brand. arranty Status
please select "Not Sure."

Quick tips: You may navigate to System Information of the asset to view this information.

or each asset, specify if it has reached Er

unable to confirm this, please select "Not

Asset Brand (others) If 'Others' is selected, please specify the brand here EOL/EOS
End of Life I End of Service : Equipment th

provider/vendor/manufacturer for mainteno

some cases it is no longer produced in the

or each asset, specify the Operating Syst

For each asset, specify the model (e.g. Aspire One D270, Aspire C20-720, etc.).
Professional, etc.) installed for the asset
Model & Number pperatlng System (OS) Name
Quick tips: You may navigate to the System Information of the asset to view this
Quick tips: You may navigate to System lr
information.

Ownership Type
Specify the type of ownership of the asset. The definitions of each dropdown are listed below: or each asset, specify if the OS license in

. Government Assets: Assets that have been purchased and/or contributions that have
please select "Not Sure".

. been registered as government assets in the specified systems

Lease-to-use (LTU) (Sewa Guna} :Assets that have been leased to the site based on
foenuine OS Installed
Quick tips: You may view the Activation S

• For Windows 8 and below, you me

contractual agreement from/managed by the Government for use only. It has a lease
Security > System.

. period.
Lease-to-own (LTO) (Sewa Beli}: Assets that have been leased to the site based on

contractual agreement from/managed by the Government and with the option to

• For Windows 10 and above, you IT
Activation.

. purchase upon expiry of lease period.

Contributed by external parties, however not registered as Government asset: Memory Capacity RAM (GBI
or each asset, specify the memory capac

Assets that have been contributed by external parties (e.g. PIBG, Lembaga, NGOs, Quick tips: You may refer to the System lr

etc.) to the site and have not been registered as Government assets.

Quick tips: For assets that are contributed by external parties ("sumbangan") but have been torage capacity (GB)

registered as assets on KEWPA, this falls under the Government Asset category

or each asset, specify the browser install

Browser Name
commonly used for the asset.

or the browser selected, specify the vers

installed.
Browser Version
Quick tips: You may navigate to Control P

o view the browser version.

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 I I I o view the Office Productivity tool instal

Genuine Office Productivity For the Office Productivity tool selected, s

Lease Expiry (year) For assets that are LTU and LTO, please state the lease expiry year (e.g. 2026)
Software Installed 1nstalled (e.g.Active, Inactive).

For each asset,specify the Antivirus instal

Quantity Specify the total quantity of assets with similar specificat ions & status Antivirus Name
ntivirus is installed" dropdown if there is r

For each asset, select from the drop down list if the asset is in good conditon or faulty.

Quick tips:
For the Antivir us selected,specify the valh
Asset Condition Antivirus Validity
• Asset is in good condition if it is able to perform its function (e.g. Able to turn on, (Free),etc.).

. able to browse the web, perform any adminstrative/ studies related work, etc.)

Asset is considered faulty if there are some errors or issues faced when in use (e.g•

screen is blank, computer won't start, windows doesn't boot, screen is frozen, etc.)

NOTE

Please follow the following guidelines when saving your data for the table below.

1. Before clicking the SAVE button, please ensure the following guidelines are followed:
a) All mandatory(*) columns/ fields are filled up in the table below.
b) Remove all empty rows that are not filled up in the table below.
c) Ensure that there's a stable internet and allow additionaltime for the data to be saved.
2. Once the SAVE button is clicked and emailfield is updated, please navigate to the new link in the email titled: Continue filling out this form later:
{Survey Name} or via the 'Get Shareable Link '.

Inventory of Devices- Applicable for lAB, lPG, Kolej Matrikulasi, Kolej- Tingkatan Enam/ Vokasional ,PAGN, Sekolah,ELTC &
PLGDP

Asset Brand Model & Number

Asset Type * Location of Asset * Brand *
(Others) *

1b. Asset Category: IT Peripherals

Only Government Assets - Does not include personal assets or contributions

Do you have any of these IT Peripherals: Printers, Scanner, Printer-Scanner (2-in-1) or Broadband Dongle? *
0 Yes
O No

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 Guidance on IT Peripherals

II. Select the type of peripheral based on the dropdown list. This only applies to Government (KPM) assets,lease-to-use or lease-to-own assets. It does NOT include

personal or contributed by external parties (e.g.PIBG,external organisation etc) assets.

For each asset, specify the brand (e.g. Canon, HP, Brother etc.)

Peripheral Brand
If 'Others' is selected,please specify the brand here
(others)

Model & Number For each asset, specify the model (e.g.PIXMA G3260,ScanJet Enterprise Flow 7500 etc.)

Specify the type of ownership of the asset. The definitions of each dropdown are listed below:

. Government Assets: Peripherals that have been purchased and/or contributions that have been registered as government assets in the specified systems
Lease-to-use (LTU) (Sews Gunaj: Peripherals that have been leased to the site based on contractual agreement from/managed by the Government for use

Ownership Type
. only. It has a lease period.
Lease-to-own (LTO) (Sewa Beli}: Peripherals that have been leased to the site based on contractualagreement from/managed by the Government and wit h

the option to purchase upon expiry of lease period.

Quick tips: For peripherals that are contributed by external parties (sumbangan) but have been registered as assets on KEWPA, this falls under the Government

Asset category.

Lease Expiry (year) For Peripherals that are LTU and LTO, please state the lease expiry year (e.g.2026).

Quantity Specify the totalquantity of assets with similar specifications & status

For each peripheral, select from the drop down list if the asset is in good canditon or faulty

Asset Condition Quick tips:

Status of Use
. Asset is in good condition if it is able to perform itsfunction (e.g. able to turn on,able to function as intended, etc.)
Asset is considered faulty if there are some errors or issues faced when in use (e.g.unable to on, not working as expected, etc.)

For each peripheral, select from the drop down list if the asset is currently in use or not in use. If you are unable to confirm this, please select 'Not Sure'

Please follow the following guidelines whe n saving your data for the table below.

1. Before clicking the SAV E button, please ensure the following guidelines are followed:
a) All mandatory(*) columns/ fields are filled up in the table below.
b) Remove all empty rows that are not filled up in the table below.
c) Ensure that there's a stable internet and allow additional time for the data to be saved.
2. Once the SAVE button is clicked and email field is updated, please nav igate to the new link in the email titled: Continue filling out this form later:
{Survey Name} or via the 'Gel Shareable Link'.

Inventory of Peripherals *

Peripheral Brand Peripheral Brand Model & Number Lease Expiry (year
Peripheral Type Ownership Type * only) Quantity *
(Others)

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 2.IT Asset - Infra & Network Equipment

2a.Asset Category :Infra Equipment and Network Assets

Do you have any of these Infra Equipment and Network Assets listed at your site - Modem, Router, WiFi Access Point I Mesh I WiFi
Repeater devices, User Facing Provider Edge (UPE), Broadband, Wireless LAN Controller (WLC), Optical Network Terminal (ONT)
and others? *

0 Yes
0 No
Guidance on Infra Eqyjpment and Network Assets
II II
I
For each equipment, select from the dropdown list if it is in good condil

Quick lips:
Asset Type
(Others)
State asset type if it is not listed in the drop down list Asset condition
. Asset
Is In good condition If It Is able to perform Its functl

function asIntended, etc.)

• Asset Is considered faulty If there are some errors or lssu

to on, not working as expected, etc.)

For each equipment, specify if it is still In Warranty or Out of Warranty.

Brand Select Brand based on the drop down list (e.g.TP-Link ,Huawei, etc.) Warranty Status
please select "Not Sure."

Brand (Others) State the brand name if it is not listed in the drop down list Quantity Specify the total equipment with similar model & status

For each equipment, specify if it has reached End of Life (EOL) or EO

this,please select not sure.

Specify the Model Number (e.g Echol e HGB240H5)
Model &
EOUEOS
Number End of Life I End of Service : Equipment that are no longer supported t
Quick tips: Model number is usually found at the bottom of the device/ box
provider/vendor/manufacturer for maintenance services as well as any

it is no longer produced in the market.

Specify the type of ownership of the asset. The definitions of each dropdown are

listed below.

Ownership Type
. Government Assets : Equipment that have been purchased and/or

contributions that have been registered as a government asset in the

specified systems

• Contributed by external parties : For equipments that are contributed by

external parties ( sumbangan") but have been registered as assets on

KEWPA, this fall under the Government Asset category.

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 Please follow the following guidelines when saving your data for the table below.

1. Before clicking the SAVE button, please ensure the following guidelines are followed:
a) All mandatory(*) columns/ fields are filled up in the table below.
b) Remove all empty rows that are not filled up in the table below.
c) Ensure that there's a stable internet and allow addit ionaltime for the data to be saved.
2. Once the SAVE button is clicked and email field is updated, please navigate to the new link in the email titled: Continue filling out this form later:
{Survey Name} or via the 'Get Shareable Link '.

Inventory of Infra Equipment and Network Assets

Asset Type Model & Number

Asset Type * Brand * Brand (others) Ownership Type
(others) *

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 Do you have any of these Infra Equipment and Network Assets listed at your site -Servers, Switches & Network Hub devices and
Bandwidth Management Tool (BMT) and Load Balancer? *

O Yes
O No

2b. Asset Category: Cybersecurity Hardware and Software Assets

Are there any cybersecurity hardware related assets:Antivirus, Firewall, Intrusion Prevention System (IPS) I Intrusion Detection
System (IDS) or other Cybersecurity assets? *

0 Yes
O No

Do you have a valid/active cybersecurity software? *

O Yes
O No

2c. IT Infrastructure Equipment Rack

Guidance on IT Infrastructure EQYiP-ment Rack

Specify the size of the rack (in rack unit/ U)

Rack Size (U)
Quick tip:1U is equivalent to 3 threaded holes on the rack rail

Quantity For each rack size,specify the totalnumber of racks available for each size (U)

Quick tip:

• Fully utilised: The rack is fully fitted with network equipment and have no more space for additional equipment

• Partially Utilised:There are network equipment fitted in the rack

• Not utilised: There are no network equipment fitted in the rack

Please follow the following guidelines when saving your data for the table below.

1. Before clicking the SAVE button, please ensure the following guidelines are followed:
a) All mandatory(*) columns/ fields are filled up in the table below.
b) Remove all empty rows that are not filled up in the table below.
c) Ensure that there's a stable internet and allow additiona l time for the data to be saved.
2. Once the SAVE button is clicked and email field is updated, please navigate to the new link in the email titled: Continue filling out this form later:
{Survey Name} or via the 'Gel Shareable Link '.

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 Are there any IT Infrastructure Equipment Racks at site? *
0 Yes
0 No

Inventory of Racks

Rack Size {U) Quantity * Rack Utilisation *

2d. Software related information for digital learning

Are there any softwares that are used for Digital Learning besides DELIMa? *
0 Yes
0 No
3. Surrounding IT Environment

Do you have a room or designated space (e.g. Server/IT Room/ DC Facilities) to house all the ICT infrastructure equipment (e.g.
Equipment Rack), network and security assets? *

0 Yes
0 No
Does not include extension plugs

Guidance on Wallllb.!gs & Network Port

Average Quantity of Wallplugs per

Input an average count of the wall-plugs quantity in the room/ floor location selected. Please take note that this does not include extension plugs. Please input
room location
only numerical value

Quick Tips:

• there are more than one room/ floor of the same type (e.g. 2 Makmal Am, 2 office floor etc.), you may average the wallplugs accordingly.

• there Is no such room/ floor, please proceed to Input "N/A"

• wan plugs are defined as permanent electlrcal plug points that are Installed In the room of sHe (e.g. P lug points that are Installed on the floor
or at staff cubicles are considered as wall plugs)

Input an average count of network ports quantity in the room/floor location selected. Please input only numerical value

Average Quantity of Network port Quick Tips:

per room location

. there are more than one room/ floor of the same type (e.g. 2 Makmal Am, 2 office floor etc.), you may average the wallplugs accordingly•

Ithere is no such room/ floor, please proceed to input NIA

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 Wall plugs & Network Ports- Applicable for lAB, lPG, Kolej Matrikulasi, Kolej- Tingkatan Enam/ Vokasional, PAGN, Sekolah, ELTC &
PLGDP *
Every cell is required.

Average No of Wall Plugs per room Location Average No of Wall Plugs per room Location
CLASSROOM

Average No of Wall Plugs per room Location Average No of Wall Plugs per room Location
BILIK KOMPUTER
MAKMAL AM/KHAS
PUSAT AKSES
OFFICE(PEJABAT)

3c Support Services

How many personnel are there on site that are knowledgeable in IT? (i.e. Juruteknik/Guru/Pegawai). Please specify the total
number of personnel. *

If there are no internal personnel knowledgeable in IT on site or if require further assistance - who provides IT support services to
your site? (e.g. PPD/ JPN) *

PPD
JPN

External parties (e.g. Syarikat)

On average, how frequent does your site receive IT support per week? Please select the most relevant response from the drop
down list. *

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 3d Computer Labs

Guidance on Utilisation of Computer Labs

Overutilised Computer lab frequently used, total devices unable to cater for the needs of students & teachers (e.g. for lessons, leaming preparation)

Well-utilised Computer lab frequently used, total devices sufficient to cater for the needs of students & teachers (e.g. for lessons, learning preparation)

How is the current utilisation of the computer labs? Please select the most relevant response from the drop down list: *

0 Overutilized 0 Well-Utilised 0 Underutilised

What is the computer lab(s) mainly used for? Please select the most relevant response (you may select more than one) *
0Computer/ICT class
0Preparation of learning materials/ questions (applicable to teachers)
0Information search (applicable to students & teachers)
0 As a teaching space for Non-ICT related subjects
0 As a meeting room
0 As a storeroom streaming room
0 As an AutoCAD room
0 For examination purposes
0 For event/ workshop/ competition/ training purposes
0 Other

4. Network & Connectivity

Specify the ownership of the internet connection (e.g. Connection paid by Government (KPM), Connection paid for or by site, etc.) subscribed at site.
Connection Ownership
Quick tips: For Interim MyGovNet lines, select "Connection paid by Government (KPM)"

Connection Service provider Specify the Internet Service Provider (ISP) (e.g. Maxis, Celcom TM, etc .) for the internet subscription at site.

Number of connection Specify the number of the internet connection (e.g. 1 line, 3 lines. etc.) subscribed at site.

Quick tips: You may refer to the number of bills received by site which in most times will correspond to number of connections.

Subscribed Connection Speed/

Specify the subscrib ed connection speed/ bandwidth (e.g.30 Mbps, 100 Mbps,etc.) that is expected to be received by the site.
Bandwidth (Mbps)

Please follow the following guidelines when saving your data for the table below.

1. Before clicking the SAVE button, please ensure the following guidelines are followed:
a) All mandatory(*) columns/ fields are filled up in the table below.
b) Remove all empty rows that are not filled up in the table below.
c) Ensure that there's a stable internet and allow additional time for the data to be saved.
2. Once the SAVE button is clicked and email field is updated, please navigate to the new link in the email titled: Continue filling out this form later:
{Survey Name} or via the 'Get Shareable Link '.

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 Internet Connections Subscribed

Connection ownership Connection Service Provider Number of connection Subscribe

How strong is the network connection provided by KPM at site? *

0 Strong - Good
0 Acceptable (does not disrupt day-to-day activities)
0 Bad- Slow (disrupts day-to-day activities)
0 N/A- Connection provided by KPM has no connectivity
0 No connection provided by KPM at site

How stable is the network connection provided by KPM at site? *

0 Good - Minimum downtime
0 Acceptable - Occasional downtime (does not disrupt day-to-day activities)
0 Bad- Frequent downtime (disrupts day-to-day activities)
0 N/A- No connectivity
0 No connection provided by KPM at site

On average, how long is the downtime of the WAN connectivity for network connection provided by KPM (i.e.connection down/
not available) each time? *

0 0 to 4 hours
0 5 to 12 hours
0N/A - No connectivity
0 No connection provided by KPM at site

On average, how frequent does the network downtime (if any) for network connection provided by KPM occur in a month? *
0 0 to 3 days
O 3 to 10 days
0 Above 10 days
0 N/A- No connectivity
0 No connection provided by KPM at site

What is the coverage of Internet connection provided by KPM across the site? *
0 Most areas of the site has internet coverage (e.g. almost all areas have designated routers/ Access Points to provide internet coverage)
0 Selected areas of the site has internet coverage (e.g. certain areas have designated routers/ Access Points to provide internet
coverage)

0 Only areas with routers provided/ purchased by KPM has internet coverage
0 No connection provided by KPM at site

How frequent do you change your WiFi password for all internet connections subscribed? *
0 No password set I configured as Public WiFi
0 Default password/ Password not changed since installation
0 Password changed 1 - 2 times a year
0 Password changed more than 4 times a year
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 Which network that is provided by Internet Service Providers (ISP) currently has strongest coverage in the area surrounding the
site? *

I
You may select the ISP that provides the best network coverage & internet speed
based on your personal opinion/ experience when using your personal devices at the
site

5. Key IT Issues & Challenges

What are the issues/ challenges faced with ICT? Please select the options that are most relevant (you may select more than one)
*
0 None or not enough IT assets available
0 Devices are slow /lags
0 Applications always crash/ screen freeze
0 Use of personal hotspot is usually necessary due to weak connectivity
0 Low utilisation ot pnnters aue to n1gn cost ot pnnter toners
0 No issues reported at site
0 Other

What are the issues/ challenges faced with the surrounding environment of areas that are used to house/ store the IT assets?
Please select the options that are most relevant (you may select more than one) *

0 Door to main room is not secured and/ or locked

0 Frequent power outage/ trips
0 Torn/ frayed cables
0 Cables are not well organised and labelled
0 Water leakage in main room
0 Damp environment in main room
0 Pest infestation
0 Not enough wallplug points
0 Not enough racks to house equipment/ assets (e.g. server, switches)
0 Absence of proper room(s) to store/house IT assets
0 Electrical wiring issue at location areas that houses ICT devices/ assets
0 Faulty wall plug points at location areas that houses ICT devices/ assets
0 No proper/ faulty air-conditioning at location area that houses ICT devices/ assets
0 Location area that houses ICT devices/ assets is crowded with assets which are tagged for disposal
0 Location
etc.)
area that houses ICT devices/ assets is unsafe for use (e.g. flooring issues (broken tiles) I roofing issues (damaged/collapsed),

0 No issues reported at site

0 Location areas that houses ICT devices/ assets are prone to natural disasters/ environmental factors (e.g. flood)
0 Other
If there are other key issues/ challenges faced with the IT infrastructure environment, kindly specify below.

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