ORAI ROBOTICS - Growth C

1. Customer Engagement
Queries before/initially received 50
Quries Received after the WA implementation 150
Increase in Queries 100
% Increase in customer Engagement 300

2. Decrease in support calls

Queries before/initially received 200
Quries Received after the WA implementation 60
Reduction in calls -140
% Decrease in support calls 70

3. Calls deflected to whatsapp bot

Total number calls 100
Total number of whatsapp enquiries 400
Calls deflected to WA 300
% Calls deflected to Chatbot 400

4. Increase in Sales
Total sales before WA/Chatbot implementation 100000 Customer Engagemen
Total sales after WA/Chatbot implementation 250000 160 150
140
Increase in sales 150000
120
% increase in sales 250 100
80
60 50
5. Open/ Read Rate comparision 40
20
Email Sent 2000 0
EMAIL

Then Now
Email open (expected 200
Open Rate (email) 10 Read Rate (%) on SMS/E
SMS Sent 10000
SMS

SMS read 100

Open Rate (sms) 1
Whatsapp message Sent 2000
WA

Whatsapp message read 750

Open Rate(WA) 37.5
% Increase in Open Rate(WRT email) 375
EFFECT

Increase Rate(WRT email) 3.75X

37.5
% Increase in Open Rate(WRT SMS) 3750
Increase Rate(WRT SMS) 37.5X
SMS EMAIL
37.5

SMS EMAIL
 Customer Name:
OBOTICS - Growth Calculator
Domain:

This tool serves as a valuable calculator designed to help you assess and quantify the tangible benefits that
ORAI services have brought to your business. It does so by considering various essential parameters that
collectively gauge the impact of these services. These parameters encompass several critical facets of your
business operations. First and foremost, it examines the extent of customer reach, providing insights into
how effectively ORAI services have expanded your audience. Additionally, it delves into the realm of sales,
seeking to measure the increase in revenue or business generated through the application of ORAI.
Furthermore, it evaluates the reduction in customer calls and queries that have been efficiently handled by
the chatbot, shedding light on the effectiveness of customer service automation.

It evaluates several key parameters, including:

Customer Reach
Sales Growth
Reduction in Customer Calls and effect on Queries managed by the chatbot
Increased Customer Engagement
A comparison of customer engagement between email, SMS, and the WhatsApp & chatbot channels.

Customer Engagement Decrease in Calls Increase in Sales

160 150 250 300000
140 200 250000
200 250000
120
100 200000
150
80 150000
60 50 100 100000
60 100000
40 50
20 50000
0 0 0
Then Now Then Now Then Now

Read Rate (%) on SMS/E-Mail /WhatsApp %age effect in various Parameters

400
10
300

1 200
100
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