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ACTIVITY REPORT

2021-2022

Alliance française de Lucknow


La Martinière Girls’ College
Rana Prata Marg, Hazratganj
Lucknow, UP, 226001
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In October 2021 a new Director joined Alliance Thanks to these many supports in
française de Lucknow. Send by the French Lucknow and in India, he was able to start
Ministry of Foreign Affairs, Mr. Vincent Miny was a very productive working movement in
appointed for a duration of 2 years minimum Alliance française de Lucknow, focussing
and 4 years maximum at the head of the on the creation and the implementation
youngest Alliance in India. of many tools needed for the general
administration of the organisation, the
Arriving after 2 difficult years of pandemic, quality and organisation of the courses, the
he took over after Dr Meeta Ghosh, who was management of Human Resources and the
invited to keep working with Alliance française implementation of a real communication.
de Lucknow as a “Special councillor”, until the
end of her contract in February 2023. In six months, many changes were then
implemented under the guidance of
He was very kindly welcomed by the team the Executive Committee, to update the
of Alliance française but also by the different activities of Alliance française and slowly
members of the Executive Committee who making it more effective. Reviewing all
have been helping him in the discovery of these changes and improvements, the
the city and the description of his new work current Activity Report aims to clarify
environment. He was equally cheered by the operational processes of Alliance
his colleagues of the different sectors of the française de Lucknow as well as helping
French Embassy and the French Institute in the reader understand the bases on which
India, as well as his fellow Directors of Alliance the cultural and pedagogical actions of the
française. All were very keen on helping organisation will be implemented in the
Alliance française de Lucknow to become a future.
real part of the French cultural network in India,
The Team of Alliance française de Lucknow in October 2021

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General Administration
+ Governance and Management + Premises and materiel
Recognised by the French Embassy in India, Alliance française de Lucknow is hosted in
Alliance française de Lucknow is governed the premises of La Martinière Girls College,
by an Executive Committee composed of in a clean and well equipped surface
important personalities of Lucknow, active comprising 2 classrooms and 1 room used
or retired from fields of education, culture, as an office for the Team. Despite not being
science and business. Since the arrival of the used for the past 2 years of pandemic,
new Director in October 2021, three different the 2 classrooms are well equipped with
Executive Committee Meetings were tables, chairs and whiteboard, as well as
conducted, in October, in January and in very efficient video projectors. Thanks
March, on which very precise minutes were to the French Institute in India, a specific
noted. Between these gatherings, several device dedicated to the organization of
subjects relevant to the administration of hybrid classes was installed with a mural
Alliance française de Lucknow were also screen. After some time and experiments,
circulated, when emergencies occurred. this device will allow our Alliance française
Teachers to teach both online and offline
Regarding the day to day organisation of in the same time.
Alliance française, most of the important
documents were kept only in physical Unchanged since the arrival of Alliance in
copies presents on the shelves of the office, these premises, the entire organisation of
sometimes drawn in an ocean of unessential the office was changed to insure that the
documents dated from the first years of space is more decent to live but also to
Alliance française. Even if such original make
are essential to the good administration
of the structure, being able to easily find Among the missing part of an Alliance
and access copies of these documents is française, a proper library should be set up
equally important. during the next years. Alliance française de
Lucknow has indeed many books which
Hence, an important work has been done are stored in cartons while they should be
to recover the different soft copies of these at disposition of its public.
documents and to store them in a same
place. When soft copies could not been
found (situation which often occurred), scan
copies were made using the colour printer
bought by the Director, to ensure the storage
and preservation of all the documents of
Alliance.

A common Online Drive was also set up to


insure all the members of Alliance française
Team could work efficiently on the same
folders and exchange files and documents
fluently. This common work structure has
really improved the general missions and
helped to work from home, when the
occasion occurred.

One of the classes of Alliance française de Lucknow 3


Academic Performances
Even if Alliance française’s activities have Prices of Indoor courses of Alliance française de Lucknow

slowed during the 2 years of pandemic, its


activities were not stopped and the team
managed to organize some classes, using
limited technical resources and reaching new
students only through personal networks of the
director and Executive Committee members.

After the arrival of the new director, many tools


were created and the whole organisation of
the Academic part of Alliance française de
Lucknow was modified to fit the general frame
of work of the other Alliances françaises in the
world.

+ Organisation of the courses


Before 2022, each level was divided in a certain
amount of sublevels of a duration of 26 hours
each. For instance the level A1 was divided
into A1.1, A1.2, A1.3, A1.4 for a total of 104 hours. + Courses Method
This system was established in 2017 to fit the
general calendar of the classes proposed (only If teaching of the classes remains of the
offline at the time). In such a system, the same same quality, fitting to the Action-Based
student enrolling for the level A1 would count Methodology proposed by the CEFRL,
as 4 registrations. Alliance française de Lucknow is now using
a different book.
This system was changed to fit the new
curriculum introduced with the adoption of Adopted by all the Alliances françaises in
“Cosmopolite” by all the Alliances française India in the beginning of 2020, the series
in India in 2020. Now, all the CEFRL levels are of French as a Foreign Language books
divided into sublevels of 60 hours and the “Cosmopolite” are now fully used in Alliance
students are not allowed to enrol only for one française de Lucknow for all the Indoor
sublevel anymore. Classes. More demanding, they need a few
more hours to be completed and come with
In such a system, a student enrolling for the an entire set of audio and videos supports
level A1 counts as 1 registrations (instead of 4 which can be used by the teachers.
before), making it more readable.
For the “Prim” public (7-10 years old) and the
“Junior” public (10 – 14 years old), the books
+ Pricing ‘Les loustics” and “Adomania” are the one
selected by the network of Alliances.
Unchanged since the opening of Alliance
française in 2016, the different prices proposed Alliance française de Lucknow had a great
for the courses have been changed to fit the amount of the teaching methods previously
CEFRL structure and be closer to the reality of used (“Saison”), which were returned to the
the pedagogical work. publisher (Goyal) and replaced by a stock of
Cosmopolites and Adomania methods, to fit
The following sheet notes the new prices for the needs of the public.
the classes in Alliance française de Lucknow.
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A set of Specimens were given to the + Academics results
teachers of Alliance française, according to
the classes they are teaching. As noted previously, the mode of
computing for the courses was not leading
to very readable and relevant results since
+ Courses Software every student was counted many times in
the same level.
Until 2020, Alliance française de Lucknow
Alliance française de Lucknow is now
was using a courses management software
following the same way of computing
named “Arc-en-ciel”. This software was
its academic results than all the other
allowing the management of the courses
Alliances in India and in the world with
database but since Alliance française de
noting 1 registration for 1 entire level.
Lucknow choose not to reconduct the
licence after it expired, all the datas of the
To have better understanding of the real
3 first years of activity were deleted by the
results, and being able to compare our
society.
datas over the years it is also important to
compare these registrations numbers with
Thanks to the French Embassy in India,
the ammount of new students acquired,
a new software named «HANAF» was
the number of hours sold, and to know
provided to Alliance française de Lucknow
whether these students were enrolled in
and implemented in December 2022.
the adults courses of Alliance française
Although the previous database is not going
(Indoor Classes) or if they are depending
to be recovered, this new software and its
of a partnership with another organisation
proper utilisation by Alliance française Team
(Outdoor Classes).
already lead to a better management of the
courses.
Accessing such information is crucial for
the work of the pedagogical team, to set
Unlike what was previously done, the courses
up clear objectives for Alliance française
are now properly followed, the attendance
and the for the presentation of clear and
of teachers and students is noted, the price
accurate results.
paid by each student is carefully computed,
as well as the number of hours due to
each teacher. This very useful tool is also
permitting to have accurate statistics about
our academic results.

Academic results 2027- 2022


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Academic results 2017-2022

On the previous sheet, you can see the


previous way of computing the numbers of
registrations. In green, the new calculation
Cultural Projects
for the students has been implemented.
Given the major difficulties known by Alliance
Unfortunately, since the previous courses
data were lost with the abandon of the française de Lucknow and many other
software “Arc-en-ciel”, it is not possible to structures in the world during the two years
extract data’s we can compare to have a of pandemic, not many cultural events were
clearer picture of the academic results of held in Lucknow since 2019.
the previous years.
+ Exhibition “Food Mythology”
+ Courses following Thanks to the French Embassy in India and
Alliance française in Bhopal, an exhibition
One of the major tool that remains to be took place within the frame of the Mahindra
implemented in Alliance française de Sanat Kada Festival from the 4th to the 8th of
Lucknow is the Learning Management March 2022. This very colourfull exhibition
Software “Apolearn/MyAlliance” which allow from the French Artist Enora Lallet was the
a proper management of the online classes, result of an artistic residence in Bhopal and
the constitution of groups, the creation
portrayed different characters entirely painted
and animation of exercises and many other
and surrounded by food.
possibilities that are needed for the proper
implementation of courses online and offline.
Even if the Sanat Kada festival was kind
This platform was implemented in all enough to host the exhibition for free, they
Alliances française in India on the beginning unfortunately did not had anything fitting
of the pandemic but not in Lucknow. It is to display the paintings in good conditions.
very important to insure the quality of the Easels have then been bought, funded for
teaching that this platform is implemented most part by the director. Stored on the night
in 2022 and all the teachers trained to use it time in a safe room, the exhibition was then
thoroughly. displayed every morning and removed every
evening by the Director of Alliance française
de Lucknow.

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Exhibition in Sanat Kada Festival
Another problem occurred with the
absence of person to take care and festival, the teachers and the Director were
protect the exhibition during the few present to promote and explain the interest
moments where the Director was not of learning French, joined on the Saturday
present. On an afternoon where a small evening by the two other members of
breeze blew, some of the easels fell on Alliance française Team.
the ground. Fortunately, the Treasurer of
Alliance française was present to protect This physical presence on the festival was
and reinstall the exhibition but at the very effective and more than 25 people
moment she left, nobody in the festival registered for the Demonstration Class that
took care of it. Due to that unfortunate was held a few days after.
lack of care, one of the paintings was
damaged and the entire exhibition had to + Francophonie Day(s)
be removed from the festival.
During the Francophonie month of March,
Despite these few problems and the the Special Councillor of Alliance française
important work it demanded to install de Lucknow organised different interactions
it and store it every day, this exhibition, with the learners from different institutions
was very well received by the public and of Uttar Pradesh.
its ideal location at the entrance of the
festival insured that more than 10,000 The first one was done online with the
people from the public of the Festival students of Amity University. Total of
have witnessed this first cultural event of 13 students proposed different songs,
2022. presentations and recitations of poems in
French to a Jury comprising two teachers
Even if many persons saw this beautiful of Alliance française de Lucknow and the
events, if many pictures were taken and Special councillor. t
published on social medias, the most
important was the presence next to it Another event of this sort is to be conducted
of a table and standee advertising for with IT College on March the 25th, gathering
the courses of Alliance française de 12 students.
Lucknow. For the whole duration of the
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Communication The front page of the website

The presence on this important event of the


cultural life of Lucknow was very successful
and raised an important interest to the French
Classes of Alliance française in Lucknow,
but an important work was also done over
the six past months on establishing efficient
and accurate communication tools that
would help in reaching a wider public.

+ Location and presence online


Updating the information on Google,
Facebook and other online sites where
Alliance française de Lucknow was poorly
referenced was a very important first step
in promoting our products and services.
Many potential customers were indeed
mentioning their incapacity to find the
+ Website
premises of Alliance because of the mis-
location on Google Maps, or their difficulties The main improvement to the
to reach Alliance française due to false communication tools of Alliance française
telephone numbers displayed on different was undoubtedly the complete creation
websites. These troubles are now over and of a website by the Director of Alliance
all the reference website now display the française de Lucknow less than 3 weeks
same accurate information about Alliance after his arrival in the city.
française de Lucknow
By recovering the ancient website URL and
+ Telephone exchanging with the company Betanet,
developer of all the websites of Alliances
The telephone number of Alliance française françaises in India, a very interesting price
de Lucknow is currently owned by its was negotiated only for the hosting of the
Treasurer who is very generously providing it website. After that, the site was entirely
to the organisation. That telephone number designed and written by the Director of
being the official number of Alliance, it Alliance française in October 2021, coping
seems important that it remains and that, at with the complete absence of online
some point, the ownership of the number visibility since the creation of Alliance
shifts to the organisation. française de Lucknow.

At the arrival of the director, no smartphone A few month later, after the different
was present in Alliance française products and services proposed by
impeaching the organisation to interact Alliance française de Lucknow were
with its public by using WhatsApp or any correctly priced and evaluated, an online
other kind of online messages. A cheap shop was added to the original website,
but very effective smartphone was bought allowing the future customers to select
and is now used with a lot of efficiency by their products and to pay directly after their
Alliance’s team, on a daily basis. visit of the site’s content.

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Unfortunately we are still waiting at this the arrival of Sanat Kada festival on which it
date for a proper integration of a Payment would be important to be very visible.
Gateway. Discussed on the last meeting A very complete brochure, reviewing the
of the Executive Committee, only one different products and services proposed
document is missing to propose an efficient by Alliance française de Lucknow was
online payment to our future customers. designed in a few days by the Director of
Alliance française, as well as a Roll-up
“Learn French in Lucknow”. Before that
+ Social media some stickers were also designed and a
few were distributed in the different DELF
Very mildly used before October 2021, a
examinations.
special attention was given to the presence
of Alliance française on most major Social
Media like Facebook, Instagram or LinkedIn. + Presentations
An average of two posts per week were
started, with graphics or videos designed Since the month of October, many
by the Director of Alliance française de presentation of Alliance française were
Lucknow, always coming with some texts made by the Director in various schools
and the information of Alliance française and colleges from Uttar Pradesh. These
de Lucknow. All the names and URL of the presentations were mostly online (CMS
social media were changed to fit the same Gomti Nagar 1 in March, IT College in
standard : @AfLucknow January), with the end of last COVID-19’
wave but a few of them have been made
These regular posts are very important offline (Awadh Girls’ Degree College in
for the continuous presence and the November, Tender Hearts School in March).
mobilisation of our communities on social These presentation aimed to help the
media. However, it is important that they different schools to recruit more students
are completed by regular paid posts for the French Classes.
and paid advertisement, to be able to
reach our targeted audience. Since the
month of November 2021, different paid
advertisement were designed and funded
by the Director of Alliance française de
Lucknow with an average reaching of
27,000 persons per post in the area of
Lucknow. These posts were very successful
and played a role in the attraction of new
students in the month of January.

+ Brochure and physical tools


Among the various promotion tools
present in Alliance française de Lucknow
in October, many were very obsoletes or
were using old designs.

With the help of Alliance française de


Bhopal, an important work have been done
for the creation of new tools, especially with The Brochure of Alliance française de Lucknow

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Outreaching
All the different communication tools, If not many results were present until the
noted earlier in this Activity Report are moment this Activity Report is written, it is to
complementary and have been implemented be noted that a great amount of enthusiasm
to ensure that a wider public reaches Alliance exists in these different institutions to have
française de Lucknow and benefits from its French Classes conducted by certified and
courses, services and cultural events. competent teachers. Even if as of now,
these contacts, even those followed by
In addition to these online and offline presentations to the parents and students,
promotion tools, an important work has been have not been very successful, it is without
conducted in the last six month of the financial doubt that French classes and workshops
year 2021-2022 to meet the different heads of will be open in the future.
various schools, colleges and universities in
order to propose them some French Classes It is important to continue proposing these
and certifications but also to be known from services to many institutions of Uttar
these organisation. In most cases, the people Pradesh and especially the universities and
met during these outreaching part were not college from Lucknow but also from other
even awares of the existence of an Alliance cities. In the past six months one mission to
française in Lucknow. Benares have been organised, but the next
important cities of the state (Agra, Kampur,
+ Schools and Universities Meeting Ayodhya and Aligarh) will be visited in
the next months to introduce the work of
This reaching out part took place in many Alliance française in Lucknow and look for
organisations of Lucknow and Benares such new opportunities.
as:
Another point to be noted is the difficulties
- Lucknow University to meet the Department of Culture and
- Indian Institute of Management Tourism of Uttar Pradesh. Despite many
- Tender heart school demands and introduction through one of
- La Martinière Boys College our Committee Member, the state elections
- La Martinière Girls College held in February-March 2022, were not an
- IT College ideal time for reaching a State Secretary or
- Kunskapsskolan his administration.
- Amity University
- Awadh Girls Degree College + French Network in India
- City Montessori School Main Branch
- City Montessori School Aliganj The possibility to physically meet members
- City Montessori School Gomti Nagar 1 from the French Embassy and the French
- Benares Hindu University Institute in India, as well as other directors
- Aryan International School of Alliances françaises in India with whom
Alliance française de Lucknow is working
Always very cordials, these various meetings, around the year, is very important. for the
officials or non-officials, were moments to offer place of the organisation in the French
different pedagogical services and products Network in India and for building fruictful
but also to meet different French Teachers work relationships.
already working in various institutions.
On the arrival of the Director of Alliance

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française in India, the Cultural Councelor of the in increasing the number of students ;
Embassy came to Lucknow to greet him and and of Mr. Vivek Pant, administrator of
meet the different members of the committee. Alliance française, taking care of the
This cheerful moment was a privileged time to entire management of Alliance française
get to know the committee of Alliance française operations. Already well trained in all the
and set up a peacefull working atmosphere. matters of front end and students guidance,
he participated to a very interesting training
In November 2021, the Director of Alliance organised by the British Council in the month
française in Lucknow was invited to Delhi to attend of February 2022, focussing on marketing,
the C.O.S. 2021 (Strategic Orientation Committee), emailing and interpersonal relations.
organised by the French Embassy and the French
Institute in India. To achieve its different pedagogical
Later in the month of December, he was operations, Alliance française de Lucknow
unfortunately not able to attend the gathering was using the services of many French
of Alliances françaises in Chandigarh. Even if the teachers, teaching only online from the
specific training dedicated to communication beginning of the pandemic. Among them
matters which was proposed during this event we could find Kavita Srivastava et Abhilasha
would have been particularily usefull for Lucknow, Soni, both coming from Lucknow, as well as
it was not possible at this time to spare one Arka Bhatarcharya and Tahereh Rahimdel
member of Alliance française given the lack of respectively living in Patna and Ahmedabad.
human ressources to properly organise the DELF
examination of December. + Different issues
Among these teachers, different problems
were met along the year. Ms. Soni was
Human Resources entrusted with many classes in City
Montessori School that she completely
neglected, cancelling many courses at the
Alliance française was working with only two last minute or teaching only with the help of
administrative members during the first half of YouTube videos. Such poor quality of teaching
the year and was very enthusiastic of the arrival of and lack of professionalism inducted some
a new French Director in October 2021. The new trust issue with our partners from CMS and
posting of an expatriated Director being a real occasioned many non-payments from
token of the importance that Alliance française de different parents until it was discovered (by
Lucknow has for the French Embassy in India and chance). Fortunately, this is the only example
of its will to continue its activities in Lucknow and that occurred during this year of such a
in Uttar Pradesh. neglected quality of teaching, unfitting to the
standard of an Alliance française.

As for the other teachers, Mrs. Srivastava


+Administrative Team stopped teaching for personal reasons while
Mrs. Rahimdel increased her prices after the
The administrative team is now composed of
pandemic (from Rs. 550 to Rs. 650 per hour).
Dr. Meeta Ghosh, the previous director who was
Even if the teaching quality of this person
allowed to keep working in Alliance française
were absolutely undeniable, these rates are
as a Special Councillor with the duty to help
too high for Alliance française de Lucknow

11
which normally pays its teachers Rs. 400/ during the previous month but unfortunately
hour for an underqualified teacher and Rs. not many were having a sufficient level to
500 for a qualified one. Mr. Bhatarchanya provide French Courses fitting to Alliance
is still working with Alliance française de française standard and methodology.
Lucknow, taking care of our online week-
end courses. Only one very professional young lady was
met and identified as a potential future
+ Interns FLE Teacher. She could take care of the lowest
levels while being trained by the teachers of
To handle the lack of qualified French Alliance française de Lucknow with the help
Teachers in Lucknow and prepare the re- of the French Embassy in India.
opening of physical French Classes, two
interns specialised in the teaching of French
as a Foreign Language were hired from
France with their travel and accommodation
paid by the Director of Alliance française Funding and Finances
de Lucknow. Arrived in January 2022 with
a Business and a Student Visa, these two Even during the pandemic, Alliance française
future Teachers are not paid by Alliance de Lucknow was able to continue its various
française for their courses. However it was activities thanks to the operation of online
decided to refund them up to Rs. 20,000 classes, the hiring of teachers from different
per month for the general expenses their cities in India and the help of an operating
courses woul occur. This refund is done grant of 5,000 € from the French Embassy in
by using per diem as advised by the other 2021 (around Rs. 4,31 lakh). Unfortunately as
Alliances françaises of India, and after from the new policies of the French Ministry of
seeking advice and approval from the Foreign Affairs, such grants solely dedicated
Chartered Accountants of Alliance. to the conduct of general operation are not
given to Alliance françaises anymore.
Since their arrival they have been taking
care of many classes (16 hours per week Nethertheless, being able to receive foreign
for Mrs. Elie and 20 per week for Mrs. funds is crucial for the conduct of the various
Caron), generating more profits for Alliance projects of Alliance française de Lucknow.
française de Lucknow but also giving to Whether it is to receive other kinds of grants
the organisation a fresh and well trained from the French Embassy in India or from
pedagogical team, which the student really other public institutions, or to present projects
value. These two teachers were also trained to public and private foundations from the
to become DELF, DFP and TEF examiners French and Francophone world.
and are now fully part of the examination
team of Alliance française. + FCRA Account
Unfortunately these interns will not To be able to do so, an operational FCRA
be present more than 6 months and account is mandatory in India and, despite
substitution should be found for the correct the fact that Alliance française de Lucknow
management of the courses in Alliance does not have yet a fully operational one, it
française (especially for the highest levels). has been granted the possibility to open a
“Prior Permission” FCRA Account in order to
Many potential French teachers were met receive up to Rs. 10,00,000/- total. On this

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total amount, more than 8 lakh have been + Results of the Financial year
received since this “Prior permission” FCRA
has been accepted.
2021-2022
Thanks to the work of the entire Alliance
In order to have a fully operational FCRA
française Team and the grant received by
Account which would ensure that Alliance
the French Embassy in India in July 2021,
française de Lucknow can receive and
Alliance française de Lucknow was able
use funds freely to accomplish its various
to finish the financial year with an almost
missions, it needs to be dutily registered.
perfectly balanced results.
The management of this registration
process was entrusted to the Charted
It is important to note that Alliance française
Accountant agency Asija and Accountants
de Lucknow have not constituted itself
and was not successful so far.
with an important working capital over the
years and that its activities are now barely
Given that this problem is unfortunately
covering its expenses. In the month of
shared by many Alliances françaises of
March 2022 the working capital of Alliance
India, the French Embassy has demanded
française de Lucknow on its saving account
that this point was put in the last discussion
was enough to cover 2 months of activities.
between the French and Indian Ministers
Hopefully with the opening of new classes
of Foreign Affairs. Hopefully this recent
and the diversification of Alliance française
exchanges and the political influence of
products, this financial management liability
the French Embassy in India will soon help
will soon be overcome.
to solve this general problem.

Income and expensens 2021- 2022of Alliance française de Lucknow


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Certifications
Among the important improvement that hired for the B2 students. 18 candidates
marked the second half of the year 2021-2022, presented the examination and 100% of
it is important to note that Alliance française de them succeeded.
Lucknow is now a fully operational certification
centre in which the students of Uttar Pradesh The third one was done in the month of
can pass the DELF, the TEF and the DFP March 2022 and even if it beneficiated from
certification. a lot of advertisement on WhatsApp, Social
media and by communicating directly with
With the arrival of the new Director of Alliance the directors of Schools, Colleges and
française, different teachers were invited to Universities of Lucknow and Benares met
pass the habitation for becoming examiners. by the Director and Special councillor, only
Mrs Alka Mathur, has successfully become 3 candidates registered.
examiner of DELF B1 in the month of November
2021. Unfortunately, she has left the city of This very small amount was not an isolated
Lucknow to become the first French Teacher case and was reported as the same in all
of the University of Ayodhya. It is to be hope Alliances françaises in India for the session
that this will be the start of a cooperation with of March. This could be explained by the
this other important city of Uttar Pradesh. many end of session examinations in
Schools and Universities at this period in
In February and March 2022, the two native India. Whatever the reason, this was very
French Teachers of Alliance française have disappointing for Alliance française Team
also been succeeding in the DELF A1 and A2 because of the lack of income in the month
habilitation. They also have started the TEF of February 2022 and the lot of hope given
and DFP habilitation, delivered by Le Français in the enrolment of many candidates.
des Affaires.

+ Examination results
In 2021-2022, three different sessions of
DELF were conducted in Alliance française
de Lucknow. The first one was organised in
September 2021 by the French Institute and
conducted by Maryline Laidin, Attachée de
Coopération pour le Français, with the help
of Alliance française’ Team. It gathered 22
candidates.

The second was operated in December


2021 by the Director and was the first session
conducted entirely by Alliance française de
Lucknow since 2019. Alongside the director,
Mrs. Alka Mathur helped for the examination
until the B1 levels while two examiners from
Alliance française de Chandigarh were
The candidates in the DELF Session of December 2022

14
Translations signing of an engagement letter by which
they commit to pay by instalment.
Even if this registration process is much
Willing to propose different services and more convenient and practical, we faced
products to ensure more revenue, Alliance one case where a student refused to pay
française de Lucknow has been accredited her second instalment. No legal action has
by the French Embassy in India as the only yet been taken against her.
official translation centre in Uttar Pradesh. This
credit was made possible by the arrival of
the new Director and native members of the
pedagogical team, among which a teacher + Non Paying Members
with a solid experience in translation.
The democratic process of an Alliance
An official stamp was then created and the française relies on the presence and activity
signature of the head of the translation centre of various members. Another issue resides
was registered by the Embassy to insure with different active members not paying
the authenticity and the trackability of the their registrations fees. These members
translation proposed in Alliance française de were contacted directly during the month
Lucknow. Different prices, tools and processes of February and among the 15 of them,
were created to ensure the best service and only one answered and paid his fees for the
the easiest process possible for the team of year 2022.
Alliance française de Lucknow.

+ Contracts
Among the other financial and legal tools
that Alliance française de Lucknow was
Miscellaneous lacking for the management of its activities,
we can count the absence of legal contracts
in the employment of the teachers. Even
Alliance française de Lucknow had to face if paid by the hour, the professors were
many issues during the financial year 2021- not bound with the organisation by any
2022, and a certain form of re-organisation of kind of contract that would frame their
its activities and tools used, in order to provide pedagogical activities.
better services to the public and a better Different contracts type have now
workflow to its team and teachers. be created and will be approved by
the Executive Committee before any
appointment of teachers.
+ Disengaging Students
One of the problems faced was the presence
of persons not willing to continue their French + Financial Documents
Classes and dropping in the middle of their
classes. This phenomenon was amplified by The same thing applied with the financial
the division of the courses in many sublevels operation and no models of invoice or
of 26 hours and the absence of formal quotation was present. These important
pedagogical contract and engagement professional tools have been created and
letter. As stated earlier, the students are now are now systematically used to interact with
enrolling directly for an entire level with the our different partners on financial matters.

15
Banking Issues
Finally one of the major issues resides
in the immense difficulty for the Director
of Alliance française de Lucknow to
open a Bank Account in ICICI branch of
Lucknow. Being able to open an Indian
account for a non-Indian resident is
unfortunately a very difficult task and
since the Director did not received a
proper Identification Card from the
Ministry of Home Affairs in the month of
December, this entire process was not
made easy.

Henceforth, he had to apply for a


regular bank account in December
and this demand is since then pending,
despite daily calls and contact with
the manager of ICICI main branch. This
long process is unfortunately the only
one able to ensure that the Director of
Alliance française becomes signatory
for the legal and financial operations of
Alliance française de Lucknow.

Office of Alliance française de Lucknow

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