Chapter 9: Leadership and Improving Communication in Groups and Teams

MULTIPLE CHOICE

1. A manager is someone who guides or directs a group or activity with vision, charisma, and care.
A. True
B. False

ANS: B PTS: 1

2. __________ leaders tell others what to do, give orders, and make the final decisions regarding how to
act or what to do next.
A. Democratic
B. Laissez-faire
C. Transformative
D. Authoritarian

ANS: D PTS: 1

3. A(n) __________ leader can be defined as one who exhibits leadership that creates significant change
in the life of people and organizations.
A. authoritarian
B. laissez-faire
C. transformative
D. democratic

ANS: C PTS: 1

4. When women display authoritarian, democratic, or laissez-faire leadership styles, groups are more
likely to evaluate them as bossy and demanding (authoritarian), too ineffective and wishy-washy
(democratic), and as too soft or incompetent (laissez-faire).
A. True
B. False

ANS: A PTS: 1

5. Groups and teams evolve through several stages as they meet to discuss and work through tasks and
dilemmas. Which of the following is the correct progression of stages?
A. orientation, emergence, conflict, reinforcement, dissolution
B. orientation, conflict, emergence, reinforcement, dissolution
C. emergence, orientation, reinforcement, conflict, dissolution
D. emergence, orientation, conflict, reinforcement, dissolution

ANS: B PTS: 1

6. Task stress occurs when there are interpersonal incompatibilities among group members based on
differences in their personalities, communication styles, attitudes, and preferences.
 A. True
B. False

ANS: B PTS: 1

7. Workplace democracy and deliberation rely on __________.

A. shared values among the members of a group
B. organizational structures that support cooperation and encourage individual participation
C. fostering the development of individual talents and resources, as well as making
appropriate use of those talents and resources
D. A, B, and C are correct

ANS: D PTS: 1

8. __________ is the degree to which organizational, societal, and family practices encourage and reward
collective distribution of resources and collective action as well as the degree to which they express
pride and loyalty.
A. Collectivism
B. Reciprocity
C. Accommodation
D. Egalitarianism

ANS: A PTS: 1

9. When a group makes a decision by __________ it is allowing the leader or head of the group to make
the final choice.
A. uncertainty avoidance
B. bullying
C. authority rule
D. accommodation

ANS: C PTS: 1

10. Research reports that bullying is present in almost __________ percent of workplaces.
A. 10
B. 25
C. 35
D. 50

ANS: C PTS: 1