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Value Stream Mapping for Knowledge Work: A Study from Project­

Based Engineering­To­Order Organization
August 2021
DOI:10.1007/978­3­030­85910­7_36
In book: Advances in Production Management Systems. Artificial Intelligence for Sustainable and Resilient
Production Systems (pp.345­353)
Authors:

Daria Larsson
University of Stavanger (UiS)

Arne Gildseth

R.M. Chandima Ratnayake

University of Stavanger (UiS)

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References (29) Figures (1)

Abstract and Figures

This paper presents a tailor­made value stream mapping (VSM) methodology for engineering projects
with a focus on knowledge work. The VSM is a lean­management method for analyzing value­adding
processes through material and information flow mapping. The tool helps organizations to reduce
engineering hours, lower project costs and improve project margins. A documented systematic procedure
for VSM for an office environment has been identified in the literature; however, there is no universal
approach regarding a VSM methodology for knowledge work, specifically engineering design. This paper
addresses these issues, by proposing a systematic procedure for conducting VSM for engineering design
projects, along with a case study. First, the manuscript describes the examples of VSM attempts in
knowledge work reported in the literature. Next, it demonstrates a case study, conducted in a project­
based engineering­to­order (ETO) organization, where the main goal was to identify waste through a
current project value stream map (CPVSM). Based on the findings, a future project value stream map
(FPVSM) was developed and is presented in the article.
 Research
methodology.

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Value Stream Mapping for knowledge work: a study

from project-based engineering-to-order organization.

Daria Larsson1,2, Arne Gildseth2 and R.M. Chandima Ratnayake1

University of Stavanger, 4036 Stavanger, Norway

1
2
Blueday Technology AS, Norway
daria.larsson@blueday.no; arne.gildseth@blueday.no,
chandima.ratnayake@uis.no

Abstract. This paper presents a tailor-made value stream mapping (VSM)

 Abstract. This paper presents a tailor-made value stream mapping (VSM)
methodology for engineering projects with a focus on knowledge work. The
VSM is a lean-management method for analyzing value-adding processes
through material and information flow mapping. The tool helps organizations to
reduce engineering hours, lower project costs and improve project margins. A
documented systematic procedure for VSM for an office environment has been
identified in the literature; however, there is no universal approach regarding a
VSM methodology for knowledge work, specifically engineering design. This
paper addresses these issues, by proposing a systematic procedure for conducting
VSM for engineering design projects, along with a case study. First, the
manuscript describes the examples of VSM attempts in knowledge work reported
in the literature. Next, it demonstrates a case study, conducted in a project-based
engineering-to-order (ETO) organization, where the main goal was to identify
waste through a current project value stream map (CPVSM). Based on the
findings, a future project value stream map (FPVSM) was developed and is
presented in the article.

Keywords: Lean, value stream mapping, knowledge work, engineering.

1 Introduction

Lean philosophy had its origins in the automobile industry and was later extended
to apply to various organizations; it is known for reducing waste, while adding value to
products and services [1]. Lean principles have been applied in office-based functional
areas such as administration, customer service, and engineering design [1, 2]. Value
stream mapping (VSM) is one of the most powerful lean tools [3] that also supports
organizations depending on knowledge work [4]. The tool is used to map value-adding
processes [5], in order to help organizations to realize the connection between
information flow and material flow [1], and to identify wasteful activities. Finally, it
helps to reduce or eliminate non-value-adding activities and improve process
productivity [5].
Citations (0) References (29)

On the Need for Effective Lean Daily Management in Engineering Design Projects: Development
of a Framework
Conference Paper Full­text available
Dec 2019
Daria Biskupska ꞏ R.M. Chandima Ratnayake

View

Value Stream Mapping of the Design Process in a Design­Build Firm

Conference Paper Full­text available
Jul 2018
Leidian Torres ꞏ Maria Cecília de Souza e Souza ꞏ Ana Clara de Brito Xavier ꞏ Savio Melo

View Show abstract

A cross­sector review on the use of value stream mapping

Article Full­text available
Apr 2017
Wenchi Shou ꞏ Jun Wang ꞏ Peng Wu ꞏ Heap­Yih Chong

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Implementation of lean knowledge work in oil and gas industry ­ a case study from a Risk­Based
Inspection project
Conference Paper Full­text available
Dec 2016
Andika Rachman ꞏ R.M. Chandima Ratnayake

View

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
Book
Aug 2017
Beau Keyte ꞏ Drew A. Locher

View

Value stream mapping to reduce lead­time of a product development process

Article
Jan 2014
S.K. Tyagi ꞏ Alok Choudhary ꞏ Xianming Cai ꞏ Kai Yang

View

Development of a rule base and algorithm for a quotation preparation process: A case study with
a VSM approach
Conference Paper
Dec 2015
Dorota Stadnicka ꞏ R.M. Chandima Ratnayake

View

Evaluation of simulation­assisted value stream mapping for software product development: Two
industrial cases
Article
Aug 2015 ꞏ INFORM SOFTWARE TECH
Nauman Bin Ali ꞏ Kai Petersen ꞏ Breno Bernard Nicolau de França

View Show abstract

Product Development Value Stream Mapping (PDVSM) Manual Release 1.0

Article
Oct 2013
H. Mcmanus

View Show abstract

Collaborative and lean new product development approach: A case study in the automotive
product design
Article
Apr 2015
Prashant Tuli ꞏ Ravi Shankar

View Show abstract

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