University of the East

Manila Campus

How will you retain your clients and what will you do to your loyal clients?

‌To make sure they remain happy and loyal, I would take a diversified strategy. I would
put a priority on providing excellent customer service and responding to any questions
or problems they may have right away. They would be updated on our most recent
offerings, market trends, and other relevant information through regular and open
contact. I would use data to adapt interactions and further personalize their
experience by making recommendations and offering solutions that are tailored to
their particular requirements.

I would put methods in place to show our appreciation to steadfast clientele who
continually choose our services and to develop a sense of gratitude. This would entail
the launch of a loyalty program that provides special advantages, price breaks, and
awards in appreciation for their ongoing collaboration. Additionally, to give customers
a feeling of exclusivity, sporadic special deals and early access to new goods or services
would be offered. We would demonstrate our dedication to their devotion by showing
our appreciation with tiny trinkets of appreciation or handwritten words of gratitude.

I will set up a referral incentives program, recognizing their role as brand ambassadors,
to motivate them to introduce new customers to our services. Additionally, loyalty
would be celebrated by receiving public recognition on our channels, highlighting their
collaboration and underscoring their significance to our company. We would
demonstrate that their ideas count by routinely asking for their comments and
integrating their suggestions, and they would be actively involved in our continued
improvement. Ultimately, I would like to establish durable relationships with both
current clients and devoted supporters in order to earn their trust and sustain their
participation over time. To do this, I would combine customized experiences, unique
privileges, and genuine gratitude.

College of Computer Studies and Systems

(CCSS)