Activity Cum Lesson Planner Format

Non Domain
Courses Computer PDP & English

Class (Hrs)
Distributor Salesman (RAS/Q0604) +
Hrs. 131 132 263
Associate CRM (SSC/Q2202)
Days 66 66
Days Hrs.
Total Days/Hrs. 118 943

Class Days/Hrs. 79 631
OJT Days/Hrs. 39 312
Depart. Manager & sales asoociate (120+20) 92 184
Associate CRM (120+20) 92 184

Computer 66 131
PDP & English 66 132
Total No. of Faculty required 6

Computer Faculty 1
English & Soft Skills Faculty 1
Distributor Salesman - Regular 1
Distributor Salesman -Part Time(from day 67-
1
79)
Associate CRM-Regular 1
Associate CRM-Part time(67-79) 1
No. of Batches 4
New Course Hrs.
Distributor
Associate CRM Domain Class (Hrs) Total Classes
Salesman
184 184 368 631
92 92
Daywise Bi-furcation
Class Room 1
Class Room 3 Domain Lab
Days +Projector IT Lab 1
(2 Hrs.)
(2 Hrs.)
1 Associate CRM Distributor Salesman Computer Lab
2 Associate CRM Distributor Salesman Computer Demo Class


67 Associate CRM Distributor Salesman Associate CRM
OJT (Hrs) Total (Hrs) Class Room Days OJT Days Total Days
312 943 79 39 118
Class Room 2
(2 Hrs.)
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
English
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Soft Skills
Distributor Salesman
Summary of Classes Computer Applic
Subject wise Classes for Distributor Salesman (RAS/Q0604) +
Subject
Associate CRM (SSC/Q2202)
Computer
Subject Category No. of Hrs. No. of Classes
Application
Computer Application Non-Domain 131 66
English & Softskills Non-Domain 132 66
Total 263 132
Distributor Salesman Domain 184 92
Associate CRM Domain 184 92
Total 368 184
OJT 312 39
Gross Total 943 355
Subject
OJT
Computer Application
Topics No. of Hrs. No. of Classes Subject
Distributor
Computer fundamentals 8 4
Salesman
Typing Tutor 16 8
Internet fundamental 28 14
Security Awareness 24 12
Productivity Tools 28 14
Technology Trends 18 9
Class Test 10 5
Total 132 66
Topics No. of Hrs. No. of Classes

Work Shop on Computer 24 3
Awareness
Work Shop on Brand Availability 32 4

& competition benchmarking
Work Shop on Payment & 32 4
Delivery
Work Shop on Customer 32 4
handling
Email Communication Hand On 24 3

Practice and Email Etiquette
Work Shop on Communication 16 2
Skills
Work Shop on workshop safety 16 2
guidelines
Hand on Practice on Power

Point Presentation on 24 3
Communication Skills
Quiz contest on Communication 16 2

Skills & Interpersonal Skills
Quiz contest on Computer 16 2
Awareness
Quiz contest on Payment & 16 2
Delivery
Grooming activities and Role 24 3
plays on Service Excellence
Grooming activities and Role

plays on Ability to Handle 24 3
Pressure
Mock Interview 16 2
Total 312 39
Deta
Topics No. of Hrs. No. of Classes Subject
Associate
Product details, Scheme information and Product detailer 6 3
CRM
Merchandising / POP material/ Product samples 6 3
Brand Availability Norms & competition benchmarking 8 4
New/ Focus SKU 6 3
Overall target / Productivity targets & achievement till date 6 3
Category wise outlet billing as per plan 6 3
Day or route objective 6 3
New Launch products 8 4
Check stock availability at the distributor point 8 4
Estimate sales accurately to avoid OOS or Overstocking 8 4
Scheme communication 8 4
Range Selling for all categories 6 3
Functionality of Palmtop/Handheld device and its features 6 3
Freshness norms, FMFO, stock rotation 8 4
Stock return & D&D replacements 8 4
Follow guidelines that pleases the retailer 6 3
Enter order details correctly in the palmtop 8 4
Information pending bills, pending display payment and pending

12 6
delivery
Building Good & Personal relation 8 4
Objection handling / Issue resolution 8 4
Organizational Context 8 4
Technical Knowledge 8 4
Core Skills/ Generic Skills 8 4
Professional Skills 4 2
Class Test 10 5
184 92
Detail of Classes
Topics No. of Hrs. No. of Classes English
Provide data/information in standard 24 12 Subject
formats 41
Collect payments over the telephone 34 17 English
Convert customer enquiries into sales 6 3
Make outbound telesales calls 14 7
Deal remotely with customer queries 12 6
Manage your work to meet requirements) 14 7
Work effectively with colleagues 22 11
Maintain a healthy, safe and secure

24 12
working environment
Develop your knowledge, skills and
24 12
competence
Class Test 10 5
Total 184 92 Soft Skills

English
Topics No. of Hrs. No. of Classes
Introduction 12 6
Greeting 8 4
Reading 8 4
Speaking 8 4
Listening 12 6
Listening, Speaking, Reading (LSR) Role Play 12 6
Message Taking/Writing 24 12
Social Communication 8 4
Class Test 6 3 49
Introduction to the Course Soft Skills 2 1
Effective Communication 4 2
personal hygiene 2 1
4 2
Interpersonal Skill Development
Social interaction 4 2
Group Interaction 4 2
2 1
Time Management
4 2
Resume Preparation
4 2
Interview Preparation
Class Test 4 2 17
Total 132 66
Class Category 9.00 - 10.00 10.00 - 11.00
Room 1 Retail Lab Distributor Salesman/Batch 4 Distributor Salesman/Batch 4
Room 2 IT Lab 1 Computer Demo/Batch 1 Computer Practice/Batch 1
Room 3 Class Room with Projector Associate CRM/Batch 3 Associate CRM/Batch 3
Room 4 Class Room English&Soft skills/Batch 2 English&Soft skills/Batch 2
Class Category 9.00 - 10.00 10.00 - 11.00

Room 1 Retail Lab Distributor Salesman/Batch 1 Distributor Salesman/Batch 4
Room 2 IT Lab 1 Distributor Salesman/Batch 4 Distributor Salesman/Batch 1
Room 3 Class Room with Projector Associate CRM/Batch 3 Associate CRM/Batch 3
Room 4 Class Room Associate CRM/Batch 2 Associate CRM/Batch 2
Daily Batchwise Class Plan (Day 1 - Day 66)
11.00 - 12.00 12.00 - 1.00 1.00 - 1.30 1.30 - 2.30
Distributor Salesman/Batch 2 Distributor Salesman/Batch 2 Lunch Hr. Distributor Salesman/Batch 1
Computer Demo/Batch 3 Computer Practice/Batch 3 Lunch Hr. Computer Demo/Batch 4
Associate CRM/Batch 4 Associate CRM/Batch 4 Lunch Hr. Associate CRM/Batch 2
English&Soft skills/Batch 1 English&Soft skills/Batch 1 Lunch Hr. English&Soft skills/Batch 3
Daily Batchwise Class Plan (Day 67 - Day 79)

11.00 - 12.00 12.00 - 1.00 1.00 - 1.30 1.30 - 2.30
2.30 - 3.30 3.30 - 4.30 4.30 - 5.30
Distributor Salesman/Batch 1 Distributor Salesman/Batch 3 Distributor Salesman/Batch 3
Computer Demo/Batch 4 Computer Practice/Batch 2 Computer Practice/Batch 2
Associate CRM/Batch 2 Associate CRM/Batch 1 Associate CRM/Batch 1
English&Soft skills/Batch 3 English&Soft skills/Batch 4 English&Soft skills/Batch 4
2.30 - 3.30 3.30 - 4.30 4.30 - 5.30

Peroid 1 & Peroid 2
(9:00 - 11.00)
Day Subject Topic Instructional Mode
1 Computer Application Computer fundamentals 4
5 Computer Application Typing Tutor 4
13 Computer Application Internet fundamental 4
15 Computer Application Class Test 4

20 Alumni Meet Alumni Meet Alumni Meet
28 Computer Application Security Awareness 4

41 Placement Interview Placement Interview Placement Interview
42 Computer Application Productivity Tools 4

56 Computer Application Technology Trends 4
66 Distributor Salesman Organizational Context 5
69 Distributor Salesman Technical Knowledge 5
73 Distributor Salesman Core Skills/ Generic Skills 5
77 Distributor Salesman Professional Skills 5
78 Distributor Salesman Professional Skills 5
79 Computer Application Final Test 4

Campus Drive Campus Drive Campus Drive
1 OJT Work Shop on Computer Awareness 5
4 OJT Work Shop on Brand Availability & 5

competition benchmarking
8 OJT Work Shop on Payment & Delivery 5
12 OJT Work Shop on Customer handling 5
16 OJT Email Communication Hand On Practice and 5

Email Etiquette
Email Etiquette
Email Etiquette
19 OJT Work Shop on Communication Skills 5
20 OJT Work Shop on Communication Skills 5
21 OJT 5
Work Shop on workshop safety guidelines
22 OJT 5
23 OJT Hand on Practice on Power Point 5
Presentation on Communication Skills
26 OJT Quiz contest on Communication Skills & 5
Interpersonal Skills
27 OJT Quiz contest on Communication Skills & 5
28 OJT Quiz contest on Computer Awareness 5
29 OJT Quiz contest on Computer Awareness 5
30 OJT Quiz contest on Payment & Delivery 5
31 OJT Quiz contest on Payment & Delivery 5
Grooming activities and Role plays on
32 OJT 5
Service Excellence
33 OJT 5
Service Excellence
34 OJT 5
Service Excellence
Grooming activities and Role plays on Ability
35 OJT 5
to Handle Pressure
36 OJT 5
to Handle Pressure
37 OJT 5
to Handle Pressure
38 OJT Mock Interview 5
39 OJT Mock Interview 5
ICA Edu Skills Pri
Activity Cum LessonMinistry

Planner -of Rural Developmen
Batch 1 Class Sc
Peroid 3 & Peroid 4
(11:00 - 1.00)
Subject Topic Instructional Mode
English Introduction
1
English Introduction
1
English Greeting
1
English Greeting
1
English Greeting
1
English Greeting
1
English Greeting
1
English Greeting
1
English Reading
1
English Reading
1
English Reading
1
English Reading
1
English Speaking 1
English Speaking
1
English Class Test 1
English Speaking
1
English Speaking
1
English Listening 1
English Listening 1
Alumni Meet Alumni Meet Alumni Meet
English Listening 1
English Listening, Speaking, Reading (LSR) Role Play 1
English Message Taking/Writing 1
English Social Communication
1
1
1
1
English Social Communication 1
Placement Interview Placement Interview Placement Interview
1
English Form Filling
1
English Form Filling
1
English Form Filling 1
English Form Filling 1
Soft Skills Introduction to the Course Soft Skills 1
Soft Skills Effective Communication 1
Soft Skills Effective Communication 1
Soft Skills personal hygiene 1
Soft Skills Interpersonal Skill Development 1
Soft Skills Interpersonal Skill Development 1
Soft Skills Social interaction 1
Soft Skills Social interaction 1
Soft Skills Group Interaction 1
Soft Skills Group Interaction 1
Soft Skills Time Management 1
Soft Skills Resume Preparation 1
Soft Skills Class Test 1
Soft Skills
Interview Preparation 1
Soft Skills
Maintain a healthy, safe and secure working
Associate CRM
environment 1
Associate CRM Develop your knowledge, skills and competence
1
1
1
1
1
1
1
1
1
1
1
1
English & Soft Skills Final Test 1
OJT Work Shop on Computer Awareness 5
OJT Work Shop on Brand Availability & competition 5

benchmarking
benchmarking
benchmarking
benchmarking
OJT Work Shop on Payment & Delivery 5
OJT Work Shop on Customer handling 5
OJT Email Communication Hand On Practice and Email 5

Etiquette
Etiquette
Etiquette
OJT Work Shop on Communication Skills 5
OJT Work Shop on Communication Skills 5
OJT 5
OJT 5
OJT Hand on Practice on Power Point Presentation on 5
OJT Quiz contest on Communication Skills & 5
OJT Quiz contest on Computer Awareness 5
OJT Quiz contest on Computer Awareness 5
OJT Quiz contest on Payment & Delivery 5
Grooming activities and Role plays on Service
OJT 5
Excellence
OJT 5
Excellence
OJT 5
Excellence
Grooming activities and Role plays on Ability to
OJT 5
Handle Pressure
OJT 5
Handle Pressure
OJT 5
Handle Pressure
OJT Mock Interview 5
A Edu Skills Private Limited
DDU - GKY
Rural Development,
istributor Government+of
Salesman (RAS/Q0604) India CRM (SSC/Q2202)
Associate
Batch 1 Class Schedule
Period 5 & Period 6
Lunch (1.30 - 3.30)
(1.00 - 1.30) Subject Topic
Lunch Distributor Salesman Product details, Scheme information and Product detailer
Lunch Distributor Salesman Merchandising / POP material/ Product samples
Lunch Distributor Salesman Brand Availability Norms & competition benchmarking
Lunch Distributor Salesman New/ Focus SKU

Overall target / Productivity targets & achievement till
Lunch Distributor Salesman
date
Lunch Distributor Salesman Class Test
date
date
Lunch Distributor Salesman Category wise outlet billing as per plan
Lunch Distributor Salesman Category wise outlet billing as per plan
Lunch Distributor Salesman Day or route objective
Lunch Distributor Salesman New Launch products
Lunch Distributor Salesman Check stock availability at the distributor point
Lunch Distributor Salesman Estimate sales accurately to avoid OOS or Overstocking
Lunch Distributor Salesman Scheme communication

Lunch Distributor Salesman Range Selling for all categories
Lunch Distributor Salesman Range Selling for all categories
Functionality of Palmtop/Handheld device and its
features
features
features
Lunch Distributor Salesman Freshness norms, FMFO, stock rotation
Lunch Distributor Salesman Stock return & D&D replacements
Lunch Distributor Salesman Follow guidelines that pleases the retailer
Lunch Distributor Salesman Enter order details correctly in the palmtop
Information pending bills, pending display payment and
pending delivery
pending delivery
pending delivery
pending delivery
pending delivery
pending delivery
Lunch Distributor Salesman Building Good & Personal relation
Lunch Distributor Salesman Objection handling / Issue resolution
Lunch Distributor Salesman Organizational Context
Lunch Distributor Salesman Final Test

Lunch OJT Work Shop on Computer Awareness
Lunch OJT Work Shop on Brand Availability & competition
benchmarking
benchmarking
benchmarking
benchmarking
Lunch OJT Work Shop on Payment & Delivery
Lunch OJT Work Shop on Customer handling
Lunch OJT Email Communication Hand On Practice and Email
Etiquette
Etiquette
Etiquette
Lunch OJT Work Shop on Communication Skills
Lunch OJT Work Shop on Communication Skills
Lunch OJT
Lunch OJT
Lunch OJT Hand on Practice on Power Point Presentation on
Lunch OJT Quiz contest on Communication Skills & Interpersonal
Skills
Lunch OJT Quiz contest on Communication Skills & Interpersonal
Skills
Lunch OJT Quiz contest on Computer Awareness
Lunch OJT Quiz contest on Computer Awareness
OJT Quiz contest on Payment & Delivery
OJT Grooming activities and Role plays on Service Excellence

Grooming activities and Role plays on Ability to Handle
OJT
Pressure
OJT
Pressure
OJT
Pressure
OJT Mock Interview
OJT Mock Interview
Period 7 & Period 8
(3.30 - 5.30)
Instructional Mode Subject Topic
1 Associate CRM Provide data/information in standard formats 41

1 Associate CRM Collect payments over the telephone
1 Associate CRM Class Test

1 Associate CRM Convert customer enquiries into sales
1 Associate CRM Make outbound telesales calls

1 Associate CRM Deal remotely with customer queries

1 Associate CRM Manage your work to meet requirements)
1 Associate CRM Work effectively with colleagues

1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM
environment
1 Associate CRM Final Test
5 OJT Work Shop on Computer Awareness
5 OJT Work Shop on Brand Availability & competition
benchmarking
benchmarking
benchmarking
benchmarking
5 OJT Work Shop on Payment & Delivery
5 OJT Work Shop on Customer handling
5 OJT Email Communication Hand On Practice and
Email Etiquette
Email Etiquette
Email Etiquette
5 OJT Work Shop on Communication Skills
5 OJT
5 OJT
5 OJT Hand on Practice on Power Point Presentation
on Communication Skills
5 OJT Quiz contest on Communication Skills &
5 OJT Quiz contest on Computer Awareness
5 OJT Quiz contest on Payment & Delivery
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Handle Pressure
5 OJT
Handle Pressure
5 OJT
Handle Pressure
5 OJT Mock Interview
Instructional Mode
1
1
1
Alumni Meet
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Placement Interview
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Alumni Meet
1
1
Campus Drive
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
Peroid 1 & Peroid 2
(9:00 - 11.00)
Day Subject Topic Instructional Mode
1 English Introduction
1
1
3 English Greeting
1
4 English Greeting
1
5 English Greeting
1
6 English Greeting
1
7 English Greeting
1
8 English Greeting
1
9 English Reading
1
10 English Reading
1
11 English Reading
1
12 English Reading
1
13 English Speaking
1
14 English Speaking
1
15 English Class Test

1
16 English Speaking
1
17 English Speaking
1
18 English Listening
1
1
1
Listening, Speaking, Reading (LSR)
22 English
Role Play 1
23 English
Role Play 1
24 English
Role Play 1
25 English
Role Play 1
26 English Message Taking/Writing

1

1

1

1

1

1

1
33 English Social Communication

1

1

1

1

1

1

1

1
41 Placement Interview Placement Interview Placement Interview

1

1

1
45 English Form Filling

1

1
47 English
Class Test 1

1

1
50 Soft Skills Introduction to the Course Soft Skill

1
51 Soft Skills Effective Communication

1

1
53 Soft Skills personal hygiene

1
54 Soft Skills
Interpersonal Skill Development 1
55 Soft Skills
56 Soft Skills Social interaction

1

1
58 Soft Skills Group Interaction

1

1
60 Soft Skills
Time Management 1
61 Soft Skills
Resume Preparation 1
63 Soft Skills Class Test

1
64 Soft Skills
65 Soft Skills
Maintain a healthy, safe and
66 Associate CRM
secure working environment 1
67 Associate CRM
competence 1
68 Associate CRM
competence 1
69 Associate CRM
competence 1
70 Associate CRM
competence 1
71 Associate CRM
competence 1
72 Associate CRM
competence 1
73 Associate CRM
competence 1
74 Associate CRM
competence 1
75 Associate CRM
competence 1
76 Associate CRM
competence 1
77 Associate CRM
competence 1
78 Associate CRM
competence 1
79 English & Soft Skills

Final Test 1
OJT Work Shop on Computer 5
Awareness
Awareness
Awareness
OJT Work Shop on Brand Availability & 5



OJT 5
Work Shop on Customer handling
OJT 5
OJT 5
OJT 5
OJT Email Communication Hand On 5
OJT Work Shop on Communication 5
Skills
OJT Work Shop on Communication 5
Skills
OJT Work Shop on workshop safety 5
guidelines
OJT Work Shop on workshop safety 5
guidelines
Hand on Practice on Power Point

OJT Presentation on Communication 5
Skills

Skills

Skills
OJT Quiz contest on Communication 5
OJT Quiz contest on Communication 5

OJT Quiz contest on Computer 5
Awareness
OJT Quiz contest on Computer 5
Awareness
Quiz contest on Payment &
OJT 5
Delivery
Grooming activities and Role plays
OJT 5
on Service Excellence
OJT 5
OJT 5

OJT 5
on Ability to Handle Pressure

OJT 5

OJT 5

ICA Ed

Planner -of Rural
Distribu
Peroid 3 & Peroid 4
(11:00 - 1.00)
Subject Topic
Distributor Salesman Product details, Scheme information and Product detailer
Distributor Salesman Merchandising / POP material/ Product samples
Distributor Salesman Brand Availability Norms & competition benchmarking
Distributor Salesman New/ Focus SKU
Distributor Salesman Overall target / Productivity targets & achievement till date
Distributor Salesman Class Test
Distributor Salesman Category wise outlet billing as per plan
Distributor Salesman Category wise outlet billing as per plan
Alumni Meet Alumni Meet
Day or route objective
New Launch products
New Launch products
New Launch products
New Launch products
Check stock availability at the distributor point
Distributor Salesman Estimate sales accurately to avoid OOS or Overstocking
Distributor Salesman Scheme communication

Placement Interview Placement Interview
Distributor Salesman Range Selling for all categories
Distributor Salesman Range Selling for all categories
Distributor Salesman Functionality of Palmtop/Handheld device and its features
Class Test
Distributor Salesman Freshness norms, FMFO, stock rotation
Distributor Salesman Stock return & D&D replacements
Distributor Salesman Follow guidelines that pleases the retailer
Distributor Salesman Enter order details correctly in the palmtop

Distributor Salesman Information pending bills, pending display payment and pending delivery
Distributor Salesman Building Good & Personal relation
Distributor Salesman Objection handling / Issue resolution
Distributor Salesman Organizational Context
Final Test
Campus Drive Campus Drive
OJT
Work Shop on Computer Awareness
OJT
OJT
OJT
Work Shop on Brand Availability & competition benchmarking
OJT
OJT
OJT
OJT Work Shop on Payment & Delivery
OJT
OJT
OJT
OJT
OJT
Email Communication Hand On Practice and Email Etiquette
OJT
OJT
OJT
Work Shop on Communication Skills
OJT
OJT
OJT
OJT
Hand on Practice on Power Point Presentation on Communication Skills
OJT
OJT
OJT
Quiz contest on Communication Skills & Interpersonal Skills
OJT
OJT
Quiz contest on Computer Awareness
OJT
OJT Grooming activities and Role plays on Ability to Handle Pressure
OJT Mock Interview

OJT Mock Interview
ICA Edu Skills Private Limited
DDU - GKY
inistry
anner -of Rural Development,
Distributor Government+of
Associate
Lunch
Instructional Mode (1.00 - 1.30) Subject
1 Lunch Associate CRM

Alumni Meet Lunch Alumni Meet

Placement Interview Lunch Placement Interview


5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
of India CRM (SSC/Q2202)
Associate
Period 5 & Period 6
(1.30 - 3.30)
Topic Instructional Mode
Provide data/information in standard formats 41 1
Collect payments over the telephone 1
Class Test 1

Class Test 1
Convert customer enquiries into sales 1
Make outbound telesales calls 1

Deal remotely with customer queries 1
Class Test 1
Manage your work to meet requirements) 1
Work effectively with colleagues 1
Class Test 1

1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
environment
1
Final Test
5
5
5
Work Shop on Brand Availability & competition 5

benchmarking

benchmarking
benchmarking

benchmarking
Work Shop on Payment & Delivery 5
5
5
5
5
Email Communication Hand On Practice and Email 5
Etiquette
Etiquette
Etiquette
5
5
5
5
Hand on Practice on Power Point Presentation on 5



Quiz contest on Communication Skills & Interpersonal 5
Skills
Quiz contest on Communication Skills & Interpersonal 5

Skills
5
5
Quiz contest on Payment & Delivery 5
Grooming activities and Role plays on Service Excellence 5

5
Pressure

5
Pressure

5
Pressure
Mock Interview 5
Mock Interview 5
Period 7 & Period 8
(3.30 - 5.30)
Subject Topic Instructional Mode
Computer Application Computer fundamentals 4
Computer Application Typing Tutor 4
Computer Application Internet fundamental 4
Computer Application Class Test 4


Computer Application Security Awareness 4

Computer Application Productivity Tools 4
Computer Application 4
Class Test
Computer Application Technology Trends 4


Distributor Salesman Organizational Context 5
Distributor Salesman Technical Knowledge 5
Distributor Salesman Core Skills/ Generic Skills 5
Distributor Salesman Professional Skills 5
Distributor Salesman Professional Skills 5
Computer Application Final Test 4

OJT 5
OJT 5
OJT 5

benchmarking

benchmarking
benchmarking

benchmarking
OJT 5
OJT 5
OJT 5
OJT 5
Etiquette
Etiquette
Etiquette
OJT 5
OJT 5
OJT 5
OJT 5




OJT 5
OJT 5

OJT 5
Excellence
OJT 5
Excellence
OJT 5
Excellence

OJT 5
Handle Pressure

OJT 5
Handle Pressure

OJT 5
Handle Pressure

Peroid 1 & Peroid 2
(9:00 - 11.00)
Day Subject Topic

20 Alumni Meet Alumni Meet

41 Placement Interview Placement Interview
62 Alumni Meet Alumni Meet


68 Associate CRM
environment
69 Associate CRM
environment
70 Associate CRM
environment
71 Associate CRM
environment
72 Associate CRM
environment
73 Associate CRM
environment
74 Associate CRM
environment
75 Associate CRM
environment
76 Associate CRM
environment
77 Associate CRM
environment
78 Associate CRM
environment
79 Associate CRM
Final Test
OJT Work Shop on Computer Awareness
OJT Work Shop on Brand Availability & competition
benchmarking
benchmarking
benchmarking
benchmarking
OJT Work Shop on Customer handling
OJT Email Communication Hand On Practice and Email
Etiquette
Etiquette
Etiquette
OJT Work Shop on Communication Skills
OJT Work Shop on workshop safety guidelines
OJT Hand on Practice on Power Point Presentation on
OJT Quiz contest on Communication Skills & Interpersonal
Skills
OJT Quiz contest on Communication Skills & Interpersonal
Skills
OJT Quiz contest on Computer Awareness

OJT
Pressure
OJT
Pressure
OJT
Pressure
OJT Mock Interview
OJT Mock Interview
ICA Ed

Planner -of Rura
Distrib
Peroid 3 & Peroid 4
(11:00 - 1.00)
1 Computer Application Computer fundamentals
1 Computer Application Typing Tutor
1 Computer Application Internet fundamental
1 Computer Application Class Test

1 Computer Application Security Awareness

1 Computer Application Productivity Tools
1 Computer Application
Class Test
1 Computer Application Technology Trends

1 Distributor Salesman Organizational Context
1 Distributor Salesman Technical Knowledge
1 Distributor Salesman Core Skills/ Generic Skills
1 Distributor Salesman Professional Skills
1 Distributor Salesman Professional Skills
1 Computer Application Final Test

benchmarking
benchmarking
benchmarking
benchmarking
5 OJT Email Communication Hand On Practice and Email
Etiquette
Etiquette
Etiquette
5 OJT Work Shop on workshop safety guidelines
5 OJT Hand on Practice on Power Point Presentation on
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Handle Pressure
5 OJT
Handle Pressure
5 OJT
Handle Pressure
DDU - GKY
Ministry
Planner -of Rural Development,
Associate
Lunch
Instructional Mode (1.00 - 1.30) Subject
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
Placement Interview Lunch Placement Interview
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch English
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch Soft Skills

4 Lunch Soft Skills
4 Lunch Soft Skills
4 Lunch English & Soft Skills

5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
5 OJT
imited
rnment+of
Q0604) India CRM (SSC/Q2202)
Associate
Period 5 & Period 6
(1.30 - 3.30)
Topic Instructional Mode Subject
Introduction Distributor Salesman
1
Introduction Distributor Salesman
1
Greeting Distributor Salesman
1
1
1
1
1
1
Reading Distributor Salesman
1
1
1
1
Speaking Distributor Salesman
1
1
Class Test Distributor Salesman
1
1
1
Listening Distributor Salesman
1
1

1
Listening, Speaking, Reading (LSR) Role Play Distributor Salesman
1
1
1
1
Message Taking/Writing Distributor Salesman
1
1
1
1
1
1
1
Social Communication Distributor Salesman
1
1
1
1
1
1
1
1

1
1
1
Form Filling Distributor Salesman
1
1
Class Test 1
1
1
Introduction to the Course Soft Skills Distributor Salesman
1
Effective Communication Distributor Salesman
1
Effective Communication Distributor Salesman
1
personal hygiene Distributor Salesman
1
Social interaction Distributor Salesman
1
Social interaction Distributor Salesman
1
Group Interaction Distributor Salesman
1
Group Interaction Distributor Salesman
1
Time Management 1
Resume Preparation 1

1
environment 1
Develop your knowledge, skills and competence Distributor Salesman
1
1
1
1
1
1
1
1
1
1
1
1
Final Test 1
Work Shop on Computer Awareness 5 OJT
Work Shop on Brand Availability & competition 5 OJT
benchmarking
benchmarking
benchmarking
benchmarking
Work Shop on Payment & Delivery 5 OJT
Work Shop on Customer handling 5 OJT
Email Communication Hand On Practice and Email 5 OJT
Etiquette
Etiquette
Etiquette
Work Shop on Communication Skills 5 OJT
Work Shop on Communication Skills 5 OJT
Work Shop on workshop safety guidelines 5 OJT
Work Shop on workshop safety guidelines 5 OJT
Hand on Practice on Power Point Presentation on 5 OJT
Quiz contest on Communication Skills & 5 OJT
Quiz contest on Communication Skills & 5 OJT
Quiz contest on Computer Awareness 5 OJT
Quiz contest on Computer Awareness 5 OJT
Quiz contest on Payment & Delivery 5 OJT
Quiz contest on Payment & Delivery 5 OJT
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Handle Pressure
5 OJT
Handle Pressure
5 OJT
Handle Pressure
Mock Interview 5 OJT
Mock Interview 5 OJT
Period 7 & Period 8
(3.30 - 5.30)
Product details, Scheme information and Product detailer 1
Merchandising / POP material/ Product samples 1
Brand Availability Norms & competition benchmarking 1
New/ Focus SKU 1
New/ Focus SKU 1
New/ Focus SKU 1
Overall target / Productivity targets & achievement till date 1
Class Test 1

Category wise outlet billing as per plan 1
1
1
1
1
New Launch products
1
New Launch products
1
New Launch products
1
New Launch products
1
1
1
Class Test 1
1
Estimate sales accurately to avoid OOS or Overstocking 1
Scheme communication 1
Range Selling for all categories 1
Functionality of Palmtop/Handheld device and its features 1
1
Class Test
Freshness norms, FMFO, stock rotation 1
Stock return & D&D replacements 1
Follow guidelines that pleases the retailer 1
Enter order details correctly in the palmtop 1
Class Test 1
Information pending bills, pending display payment and pending delivery 1
Building Good & Personal relation 1
Objection handling / Issue resolution 1
Organizational Context 1
1
Final Test
Work Shop on Computer Awareness 5
5
5
5
5
Work Shop on Customer handling 5
5
5
5
Work Shop on Communication Skills 5
Work Shop on workshop safety guidelines 5
5
5
5
5
5
Quiz contest on Computer Awareness 5
Grooming activities and Role plays on Ability to Handle Pressure 5
Mock Interview 5
Mock Interview 5
Day Subject
1 Distributor Salesman
20 Alumni Meet
41 Placement Interview
62 Alumni Meet
Campus Drive
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
Peroid 1 & Peroid 2
(9:00 - 11.00)
New/ Focus SKU 1
New/ Focus SKU 1
New/ Focus SKU 1
Class Test 1
Day or route objective 1
New Launch products 1
Check stock availability at the distributor point 1
Class Test 1
Class Test 1
Class Test 1

Organizational Context 1
Final Test 1
5
5
5
5
5
5
5
5
5
5
5
5
Mock Interview 5
Mock Interview 5
ICA Edu Skills Privat
Activity Cum Lesson Planner - Distributor Salesman (RA

Batch 4 Class Schedu
Subject
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Alumni Meet
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Placement Interview
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Alumni Meet
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Associate CRM
Campus Drive
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
OJT
DDU - GKY
Planner -of Rural Development,
Salesman (RAS/Q0604) India
Associate
Peroid 3 & Peroid 4
(11:00 - 1.00)
Class Test 1
Class Test 1
Class Test 1
Class Test 1
Maintain a healthy, safe and secure working environment 1

Final Test 1
5
5
5
5
5
5
5
5
5
5
5
5
Mock Interview 5
Mock Interview 5
ited
ment
04) +of India CRM (SSC/Q2202)
Associate
Period 5 & Period 6
Lunch (1.30 - 3.30)
(1.00 - 1.30) Subject Topic
Lunch Computer Application Computer fundamentals
Lunch Computer Application Typing Tutor
Lunch Computer Application Internet fundamental
Lunch Computer Application Class Test
Lunch Alumni Meet Alumni Meet
Lunch Computer Application Security Awareness
Lunch Placement Interview Placement Interview
Lunch Computer Application Productivity Tools
Lunch Computer Application Technology Trends
Lunch Alumni Meet Alumni Meet
Lunch Distributor Salesman Technical Knowledge

Lunch Distributor Salesman Core Skills/ Generic Skills
Lunch Distributor Salesman Professional Skills
Lunch Distributor Salesman Professional Skills
Lunch Computer Application Final Test

benchmarking
benchmarking
benchmarking
benchmarking
Etiquette
Etiquette
Etiquette
OJT Quiz contest on Communication Skills &
OJT Quiz contest on Communication Skills &
OJT
Excellence
OJT
Excellence
OJT
Excellence
OJT
Handle Pressure
OJT
Handle Pressure
OJT
Handle Pressure
OJT Mock Interview
OJT Mock Interview
Period 7 & Period 8
(3.30 - 5.30)
4 English Greeting
4 English Greeting
4 English Greeting
4 English Greeting
4 English Greeting
4 English Greeting
4 English Reading
4 English Reading
4 English Reading
4 English Reading
4 English Speaking
4 English Speaking
4 English Speaking
4 English Speaking
4 English Listening
4 English Listening
4 English Listening
4 English Listening, Speaking, Reading (LSR) Role Play
4 Soft Skills Introduction to the Course Soft Skills
4 Soft Skills personal hygiene
4 Soft Skills Interpersonal Skill Development
4 Soft Skills Interpersonal Skill Development
4 Soft Skills Time Management
4 Soft Skills Resume Preparation
4 Soft Skills Class Test
4 Soft Skills Interview Preparation
4 Soft Skills Interview Preparation
5 Associate CRM
environment
5 Associate CRM Develop your knowledge, skills and competence

4 English & Soft Skills Final Test

benchmarking
benchmarking
benchmarking
benchmarking
Etiquette
Etiquette
Etiquette
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Excellence
5 OJT
Handle Pressure
5 OJT
Handle Pressure
5 OJT
Handle Pressure
Instructional Mode
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Alumni Meet
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Placement Interview
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Alumni Meet
1
1
1
1
1
1
1
Campus Drive
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

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Courses Computer PDP & English

Total Days/Hrs. 118 943

Depart. Manager & sales asoociate (120+20) 92 184

Associate CRM (120+20) 92 184

Total No. of Faculty required 6

184 184 368 631

4 Associate CRM Distributor Salesman Computer Demo Class

5 Associate CRM Distributor Salesman Computer Lab

14 Associate CRM Distributor Salesman Computer Demo Class

15 Associate CRM Distributor Salesman Computer Lab

312 943 79 39 118

Associate CRM Domain 184 92

Total 368 184

Gross Total 943 355

Topics No. of Hrs. No. of Classes

Work Shop on Brand Availability 32 4

Email Communication Hand On 24 3

Hand on Practice on Power

Quiz contest on Communication 16 2

Grooming activities and Role

Category wise outlet billing as per plan 6 3

Day or route objective 6 3

New Launch products 8 4

Check stock availability at the distributor point 8 4

Estimate sales accurately to avoid OOS or Overstocking 8 4

Range Selling for all categories 6 3

Functionality of Palmtop/Handheld device and its features 6 3

Freshness norms, FMFO, stock rotation 8 4

Stock return & D&D replacements 8 4

Follow guidelines that pleases the retailer 6 3

Enter order details correctly in the palmtop 8 4

Information pending bills, pending display payment and pending

Building Good & Personal relation 8 4

Objection handling / Issue resolution 8 4

Core Skills/ Generic Skills 8 4

Manage your work to meet requirements) 14 7

Work effectively with colleagues 22 11

Maintain a healthy, safe and secure

Total 184 92 Soft Skills

Topics No. of Hrs. No. of Classes

Listening, Speaking, Reading (LSR) Role Play 12 6

Introduction to the Course Soft Skills 2 1

Class Category 9.00 - 10.00 10.00 - 11.00

Daily Batchwise Class Plan (Day 67 - Day 79)

2.30 - 3.30 3.30 - 4.30 4.30 - 5.30

2 Computer Application Computer fundamentals 4

3 Computer Application Computer fundamentals 4

4 Computer Application Computer fundamentals 4

5 Computer Application Typing Tutor 4

6 Computer Application Typing Tutor 4

7 Computer Application Typing Tutor 4

8 Computer Application Typing Tutor 4

9 Computer Application Typing Tutor 4

10 Computer Application Typing Tutor 4

11 Computer Application Typing Tutor 4

12 Computer Application Typing Tutor 4

13 Computer Application Internet fundamental 4

14 Computer Application Internet fundamental 4

15 Computer Application Class Test 4

16 Computer Application Internet fundamental 4

17 Computer Application Internet fundamental 4