Pareto Analysis: Vaccum Cleaner Case

Complaint Frequency Rank

Product doesn't work 3 1
Incorrect description of the product 31 2
Poor client service 1 3
Late delivery 392 4
Incorrect product delivered 56 5
Late response to inquiries 7 6
Poor showroom receiption 22 7
High prices 17 8
Noisy product 487 9
Warranty is misleading 23 10
Broken wheels 243 11
Weeker suction over time 73 12
Faulty plugs 13 13
Low quality filters 26 14
Unavailable replacement parts 21 15
Few service centres 14 16

Pareto Analysis
Frequency Cumulative
98% 99% 100%
97%
600 93% 95% 96%
92%
90%
88%
84%
500 487 79%

392
400 62%

300
243
34%
200

100 73
56
31 26 23 22 21 17 14 13 7
0
Noisy product

Late delivery

Incorrect product delivered

Incorrect description of the product

Poor showroom receiption

Unavailable replacement parts

High prices

Faulty plugs

Late response to inquiries

Broken wheels

Weeker suction over time

Low quality filters

Warranty is misleading

Few service centres

alysis: Vaccum Cleaner Case
0.1875

Complaint Frequency % of Total Cumulative

Noisy product 487 34% 34%
Late delivery 392 27% 62%
Broken wheels 243 17% 79%
Weeker suction over time 73 5% 84%
Incorrect product delivered 56 4% 88%
Incorrect description of the product 31 2% 90%
Low quality filters 26 2% 92%
Warranty is misleading 23 2% 93%
Poor showroom receiption 22 2% 95%
Unavailable replacement parts 21 1% 96%
High prices 17 1% 97%
Few service centres 14 1% 98%
Faulty plugs 13 1% 99%
Late response to inquiries 7 0% 100%
Product doesn't work 3 0% 100%
Poor client service 1 0% 100%
1429

Pareto Analysis
Frequency Cumulative
99% 100% 100% 100%
97% 98%
93% 95% 96% 100%
92%

80%

60%

40%

20%
26 23 22 21 17 14 13 7 3 1
0%
Poor showroom receiption

Unavailable replacement parts

High prices

Faulty plugs

Late response to inquiries

Product doesn't work

Low quality filters

Warranty is misleading

Few service centres

Poor client service

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