Madison Fromm

Lakewood Ranch, Florida

Summary
Madison Fromm has dedication and motivation to become a sports reporter. Fromm is currently studying
communications to advance her skillset for her career. She has built her experience in sports reporting by anchoring for
her highschool news program. She is a driven individual with professional mannerisms.

Education
Communications
University Of South Florida • Tampa, FL
05/2027
Currently completing courses in communications, journalism and English.

High School
Huntley High School • Huntley, Illinois
05/2023
Earned a highschool diploma with a GPA of 3.6.

Coursework: Dual Credited College Classes.

Involved in student leadership program.

Played the position of Outside on the school volleyball team from 2019 to 2022.

Served as an anchor for the school news program.

Skills
Communication skills, Teamwork, Leadership, Adaptability, Work Ethic, English, Attention To Detail, Creativity, Guest
services, Customer service, Documentation review, Microsoft word, Microsoft excel

Experience
Bartender
Pecuilar Pub • Lakewood Ranch, Florida
11/2023 - Present
Provided customer service and was involved in training new team members each month
Prepare restaurant tables with special attention to sanitation and order
Attend to customers upon entrance
Present restaurant menus and help customers select food/beverages
Take and serve orders
Answer questions or make recommendations for complementary products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payment
Hands-on experience in cashier duties
Attention to cleanliness and safety
 Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
Beverage Cart Attendant
Golf Course of Illinois • Algonquin, Illinois
04/2023 - 08/2023
Provided customer service and was involved in training new team members each month
Prepare golf cart with special attention to sanitation and order
Attend to customers upon entrance
Present beverage menus and help customers select beverages
Take and serve orders
Answer questions or make recommendations for complementary products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payment
Hands-on experience in cashier duties
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy

Server
Nikos Tavern • Pingree Grove, Illinois
04/2022 - 08/2023
Provided customer service and was involved in training new team members each month
Prepare restaurant tables with special attention to sanitation and order
Attend to customers upon entrance
Present restaurant menus and help customers select food/beverages
Take and serve orders
Answer questions or make recommendations for complementary products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payment
Hands-on experience in cashier duties
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy

Assistant Manager
UPS Storefront • Huntley , Illinois
01/2021 - 08/2022
Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different
associate
Ensured all customers were greeted with a warm, friendly smile
Greeted store associates with a friendly smile and helped them with any questions they had
Served all in-line customers within a certain time period
Served all in-line customers in a timely manner
Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status
of their requested merchandise
Developed a system to track customer preferences and recommended products
Handled in-line customers in a polite, courteous, and efficient manner
Successfully assigned all in-store customers to specific associates
Improved customer satisfaction and loyalty by creating a survey for in-store customers
 Awards
High School-Student Leadership Program 2022-2023, Honor Roll-GPA 3.6 2019-2023