Professional Documents
Culture Documents
Moises Martinez
Office Procedures
• Goals: Provide direction and focus. They are the strategic objectives used to
guide employees' efforts. The objectives should be the following: specific,
measurable, achievable, relevant, and fast.
• People: Are the main sources to do tasks and thus achieve objectives.
• Structure: It is the way in which the functions and responsibilities that each
member of a company must fulfill are distributed to achieve the proposed
objectives.
• Functional. Group and organize people who occupy similar positions within the
company.
• Divisional. Organize collaborators by type of specific product or service offered
to the market, each of them being responsible for the flow of tasks.
• Matrix. In this system, the organization divides the work scheme both by each
area of functions and by the types of projects that are developed.
• Flat-decentralized management or Horizontal. In this structure, there are few
middle managers of authority, so the people who occupy the highest levels of
authority come into direct contact with all front-line workers.
4. Classification of Authority
Line Authority: These are managers who can supervise employees or, in some cases,
other managers. They give direct orders, evaluate performances, reprimand mistakes, and
reward positive behaviors.
Staff Authority: Are seen as advisors. They don’t necessarily have direct control over
their subordinates but will help the managers beneath them to make decisions. For the most
part, he will simply offer advice or assistance as it is needed in between taking care of his day-
to-day tasks.
5. Division of Work