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  • Negotiation and Justification Skills

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    Raman
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    The document contains 5 multiple choice questions about customer specific credit solutions, negotiation skills, and justification skills. The questions cover topics such as the definition of negotiation, signals that indicate customer disinterest, best practices for negotiation, core communication skills, and valid reasons for a customer to not accept loan terms.

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    Soft skills

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    The document contains 5 multiple choice questions about customer specific credit solutions, negotiation skills, and justification skills. The questions cover topics such as the definition of negotiation, signals that indicate customer disinterest, best practices for negotiation, core communication skills, and valid reasons for a customer to not accept loan terms.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    3 views1 page

    Negotiation and Justification Skills

    Uploaded by

    Raman
    The document contains 5 multiple choice questions about customer specific credit solutions, negotiation skills, and justification skills. The questions cover topics such as the definition of negotiation, signals that indicate customer disinterest, best practices for negotiation, core communication skills, and valid reasons for a customer to not accept loan terms.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    FIVE MCQs on-CUSTOMER SPECIFIC CREDIT SOLUTIONS-NEGOTIATION&JUSTIFICATION SKILLS

    1. What is NOT a feature under ‘Negotiation’?

    a) To force sell a product to a captive customer

    b) To convince people

    c) To agree to share/divide a limited source

    d) To resolve a problem between two parties

    2. Which is the signal that displays disinterest in the product?

    a) Acceptance

    b) Objection-asking for more information

    c) Skepticism-Not believing some points

    d) Indifference-Not listening to your talk

    3.What is not to be done during negotiation?

    a) Good preparation

    b) Be patient

    c) Rush/Interrupt to reply

    d) Use open-ended questions

    4. What is NOT a core skill in Communication aspect of Negotiation?

    a) Rapid talk in high language

    b) Active listening

    c) Be clear &Concise

    d) Paraphrasing what Customer expressed

    5. Which cannot be a ground for non-acceptance of terms of loan by Customer?

    a) Rate of interest is high

    b) Inadequate limits

    c) Fellow shopkeeper got higher limits

    d) Service charges are high

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