SELLING DREAMS

1.• survey – examination

• expenditure – an amount of money spent
• tend (to) – behave in a certain way
• secluded – private/not visited by many people
• dormant – temporarily inactive

2. • to package/a package
• the market/to market
• a tour/to tour
• the boom/to boom
• to demand/a demand
• to launch/the launch

– DESCRIPTIVE ADJECTIVES AND NOUNS

• tropical paradise
• snow-capped mountains
• dramatic cliffs
• exotic wildlife
• clear blue waters
• unspoiled tranquility
• spectacular volcano
• off-the-beaten-track destinations
• secluded beaches
• isolated villages
• Hawaiian suntan
• romantic escapades
• family fun
• unique islands

1
BEACH MOUNTAIN VOLCANO
• sandy • majestic extinct
• deserted spectacular • dormant
• golden surrounding active

VILLAGE ACCOMODATION ROAD

• quiet • spacious • winding
• pretty • comfortable • scenic
• remote • luxurious • steep

1 tangible
b you can see and touch it
2 intangible
d you can’t see or touch it
3 perishable
a it goes bad and you can’t use it after a certain time
4 imperishable
c it doesn’t go bad with time
1,2,3,4 vrijede za product

2
• tangible: the actual food and drink served in a
hotel restaurant
• intangible: the work of a waitress or bar staff
serving a customer or the job of housekeeping
• perishable: a hotel room or airline seat after
the specified date

1 student backpacker
– price, flexibility, safety, punctuality, comfort, speed,
productive use of time during the journey
2 frequent business traveller
– safety, punctuality, speed, productive use of time during the
journey, comfort, flexibility, price
3 family with two children
– safety, price, punctuality, comfort, flexibility, speed,
productive use of time during the journey

ROAD
O carriageway – a place you can stop
O petrol station
O roundabout
O toll bridge – where you pay toll
O traffic lights
(+ estate car - a car with a large carrying area
behind the seats, accessed by a door at the
rear, motorway…)

3
RAIL
O carriage - any of the separate sections of a
train that carry passengers
O dining car
O platform
O signals
O sleeper
(+ station, tracks…)

AIR
O baggage claim
O departure lounge
O jet lag – feeling sick after flight
O runway
O stopover
(+ aisle, gate…)

SEA
O ashore - on land as opposed to at sea
O deck
O harbour
O purser – an officer on a ship who keeps the
accounts
O starboard - the side of a ship or aircraft that
is on the right when one is facing forward
(+ port, dock…)

4
PROFESSIONAL SKILLS
DEALING WITH CUSTOMERS’
PROBLEMS
O 1 interrupt
O 2 blame
O 3 excuses
O 4 look
O 5 questions
O 6 understand
O 7 reassure

2 The types of accommodation:

Medieval castles, luxury hotels, mansions, youth hostels,
paradores, palaces, castles, fortresses, hunting lodges,
modern hotels, luxury beach hotels, farms, villas,
self-catering houses, bed & breakfasts (pensiones),
family run country cottages (casas rurales), guest houses,
camp sites, refuges, apartment hotels and holiday villages
with camping and hostel accommodation.

air conditioning – a
airport shuttle – d
baby-sitting service – f
currency exchange – h
direct line telephone – m
fitness centre – l
hairdryer– j
high-speed Wi-Fi access – b
in-room mini-bar – o
laundry and ironing – c
pets admitted – g
restaurant – p
safe-deposit box – i

5
satellite TV – e
sauna – k
wheelchair access – n

AWARD
(verb: to give or order the giving of (something) as an official payment,
compensation, or prize to (someone); noun: a prize or other mark of
recognition given in honour of an achievement.)
GRADE
(arrange in or allocate to grades; classify or sort; give a mark to (a student or a
piece of work).)
RATE
(assign a standard or value to (something) according to a particular scale)

GRAMMAR:
MODAL VERBS
• OBLIGATION
must (All passengers must wear seatbelts.)
obligation by external rules or laws
have to (We have to email out teacher if we are late.)
everyday obligation
BUT!
*mustn’t (You mustn’t smoke here. = It’s forbidden.)
*don’t have to (You don’t have to ahow your ID. = It is not
necessary.)
should (You should be sensitive to other people’s cultures.)
mild obligation, an advice, suggestion

POSSIBILITY
CAN (You can park here)
it is possible

6
COULD
MAY (It may rain tomorrow)
it is possible but not certain
MIGHT
CAN’T (I can’t do anything without speaking to
the manager first.)
it is impossible