31/03/2023

Account Maintenance for

NON PH Bank Accounts

osm.no

Process Guide – Account Maintenance for NON PH Crew

1) Log in to your JIRA Cloud portal by entering contactcenter.osm.no on your browser.

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2) From the main menu select “Account 3) Select “Bank Updating Form” where you will be
Maintenance for NON PH Bank Accounts”. required to enter your bank account details.

4) Upload Bank certification or Bank statement – Official bank document that contains your full bank account
details.
5) Fill out all necessary details and make sure that details are correct. (Note: All fields in the form with * are
required.
6) For Data Privacy, check the box for your consent then click “Send” if you agree.

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7) Ticket will be tagged as “For Checking” once successfully submitted.

8) Agent will check the bank details with the attachment provided to make sure bank details are correct.

Status of ticket after checking:

- Respond to Customer: If agent needs clarification from crew
- For Approval: All details are correct and needs approval of PIC
- Cancel request: Bank account is sanctioned/ attachment provided is older than 6 months

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9) If status is “For Approval”, the representative

of your recruitment office must verify the validity
of your request.

10) Once you are verified, status of your ticket

will be change to “For Updating” and will be
updated by the Payroll Support Agent in our
payroll system.

11) Once this is updated in our system your ticket

will be “Resolved”.

12) Status will be “Disapproved” if your recruitment

office will decline the request.