GEM- Manulife TravelAid Weekly

Meeting Agenda & Minutes

Meeting Information
Subject GEM- Manulife TravelAid Weekly
Objective Share updates and get feedback GEM-Manulife Team
Date August 30th, 2023
Time 13h00 ET
Location Microsoft Teams
Meeting Type: Decision Briefing
Attendance: Minal Hardik Fumakiya, Oluwaseun Popoola, Emery
Gbodossou, Robin Doobay, Susan Yap, Gladys Salazar.

Agenda
N° Discussion Points Owner Time Frame (min)
1 Open Mic Salazar 5
2 Stroke Question Modification Review Gbodossou 5
3 Travel Aid 2.0 - Manulife Changelog Prioritization Gbodossou 7
4 Telemedicine Survey Gbodossou 7
5 Q&A Gbodossou 6

Action Items
Item Task Owner Date Status
1 Fill the ‘Priority Column’ in the Prioritization List Manulife Team Open
2 Send the Survey Experience Example to GEM Manulife Team Open
3 Change Experience Survey GEM Open
Status Legend: Open (New, Not Started); WIP (Work-In-Progress); Closed (Finished)

Meeting Minutes
1. Stroke Question Modification Review
a. EG- GEM modified the ‘Stroke question’ by adding an explanation: Balance loss, eyesight changes,
face drooping, arm weakness, or speech impediment.
b. RD- I agree, is ok for me.
c. SY- If is the standard I agree.

2. Travel Aid 2.0 - Manulife Changelog Prioritization

a. EG- GEM needs the Manulife Team to fill the Priority Column based on the Effort and Possible
Solutions.
b. RD- Will do.
c. SY- The Manulife Team will review and fill it.

3. Telemedicine Survey
a. EG- There are 5 Questions for Telemedicine.

CUSTOMER-CENTRIC · MODERN · SIMPLIFIED ·

HEALTHCARE . SAFETY . SECURITY. ANYWHERE YOU NEED IT.

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GEM- Manulife TravelAid Weekly
Meeting Agenda & Minutes

b. MHF- We can get with this Survey other members, adding friends' information and explaining why
they recommend the service.
c. SY- Could be a good idea for the Manulife Survey to look in our Survey and then adjust the questions.
We just need 2 or 3 final questions for approval, because the more you ask the more you lose people.

Meeting Type
Type Description
Kick-Off Meeting Assess Team Capabilities, Issue Assignment, & Identify Training Needs
Information Briefing 1-Way Communication to Disseminate Information
Decision Briefing Phase or Gate Review to Decide If Project Should Proceed to the Next Phase
Staff Update 2-Way Communication to Provide Project Updates & Voice Concerns
Problem Solving Workshop to Solve Product, Process, or Project Issues
Consensus Decision-Making Process to Reach Group Agreement
Social Build Project Team Morale or Introduce New Team Members

CUSTOMER-CENTRIC · MODERN · SIMPLIFIED ·

HEALTHCARE . SAFETY . SECURITY. ANYWHERE YOU NEED IT.

Client Solutions Page 2 of 2 Global Excel Management Inc.