Professional Documents
Culture Documents
How Can Service Business Survive and Prosper
How Can Service Business Survive and Prosper
net/publication/12997398
CITATIONS READS
678 10,177
1 author:
Roger W. Schmenner
Indiana University-Purdue University Indianapolis
64 PUBLICATIONS 5,192 CITATIONS
SEE PROFILE
Some of the authors of this publication are also working on these related projects:
All content following this page was uploaded by Roger W. Schmenner on 07 January 2014.