GSE Maintenance Support Program

Ground Support Equipment (GSE)

Maintenance Support Program
Statement of Work

Federal Aviation Administration

Flight Program Operations

October 20, 2020

Version – 4.0
 Ground Support Equipment (GSE)
Statement of Work

1. SECTION 1 – GENERAL

1.1 GENERAL INFORMATION

The Federal Aviation Administration (FAA), Flight Program Operations (AJF) is responsible
for flight inspection, research, development, test and evaluation support, aviation safety training,
and critical event response/transportation.

AJF owns and operates a fleet of Beechcraft C90 and BE300, Learjet 60, Challenger 600 series
aircraft, and various Ground Support Equipment (GSE) located at the following airports:

• Atlanta, Georgia (RYY)

• Atlantic City, New Jersey (ACY)
• Battle Creek, Michigan (BTL)
• Fort Worth, Texas (AFW)
• Oklahoma City, Oklahoma (OKC)
• Sacramento, California (SMF)
• Washington, D.C (DCA)
• Anchorage, Alaska. (ANC)

The main operating base is located at the Mike Monroney Aeronautical Center (MMAC) in
Oklahoma City, OK.

Flight Program Operations requires a Contractor to perform maintenance and repair of all
Ground Support Equipment (GSE). The projected period of performance is one (1) base year
and four (4) option years. Examples of the various GSE are included in solicitation Attachment
4.

1.2 SCOPE OF WORK

This statement sets forth the requirements for technical support services for GSE. The services
shall be provided to the FAA Flight Program Operations, Aircraft Maintenance Directorate,
AJF-2000.

To accomplish the work, the Contractor will provide a wide variety of technical support
personnel to perform the inspection, calibration, maintenance, and repair of the GSE equipment.
The Contractor will perform the services with minimal assistance from FAA personnel. The
GSE to be maintained under the contract is listed in solicitation Attachment 4.

The Contractor will perform inspection, troubleshooting, maintenance, tear-down,

refurbishment, overhaul, assembly, testing, and repair services for designated equipment at the
request of the Government.
 Ground Support Equipment (GSE)
Statement of Work

1.3 REQUIREMENTS

1.3.1 Materials

The Contractor will provide the necessary personnel, parts, consumables, materials, and
services to meet the requirements of the contract.

The Contractor’s technicians must furnish their own toolbox. Each mechanic must have the
minimum tools listed in the General Mechanic Toolkit List, solicitation Attachment 3.

1.3.2 Personnel and Supervision

The Contractor shall designate sufficient supervisory personnel to meet task outcomes. The
contract Technical Manager/Supervisor will provide day-to-day supervision of contract
personnel including, but not limited to, work monitoring, payroll records, leave, etc. At no
time will Contractor personnel be supervised by FAA personnel. Government assistance will
be available to provide technical and policy guidance through the assigned Contracting
Officer Representative (COR) or the AJF GSE Program Manager.

1.3.3 Time Scheduling and Travel

1.3.3.1 Schedule

FAA will make GSE equipment available to Contractor in the first full work week of the
month. During this week, FAA will provide escort to contract technicians to access GSE
equipment. Routine equipment inspections and maintenance will be accomplished by the
Contractor during this period. Subsequent time may be set up on a mutually agreed upon
schedule if additional time is needed, or when additional time is needed for non-routine
maintenance and repairs.

Normal operations hours are 8:00am to 16:30pm local, Monday through Friday, excluding
Federal holidays. Extended hours of work may be required during the week or on weekends
to meet priorities. The Contractor shall inform the COR and the AJF GSE Program
Manager when Government facilities will be required after normal duty hours or on
weekends to accomplish assigned tasks. The Contractor’s work schedule can be changed
only upon prior written approval from the Contracting Officer (CO)/COR.

1.3.3.2 Telework

Telework is not authorized for this contract.

 Ground Support Equipment (GSE)
Statement of Work

1.3.3.3 Overtime/Compensatory Time

When overtime/compensatory work is required, it must be approved in advance by the

requiring organization, COR, and CO. Exceptions to the 8-hour fixed schedule will be
coordinated with the Technical Manager and COR. Upon approval from the COR and CO,
the COR will coordinate the requirement with the Technical Manager and the AJF GSE
Program Manager. The Contractor must ensure COR and CO authorization is issued prior to
incurring OT/comp hours and related costs for the support services. Incurred OT/comp hours
without the proper approval will be at the Contractor’s own risk.

1.3.3.4 Travel

Contract employee travel may be required. The amount of travel will depend on the
availability of technical support within commuting range. A proposal showing a
complete breakdown of all travel charges must be submitted and approved in advance
by the requiring organization and COR.

1.3.3.5 Observance of Holidays

The following is a list of Federal holidays and administrative leave:

a. New Year's Day, January 1

b. Martin Luther King's birthday, the third Monday in January
c. President's day, the third Monday in February
d. Memorial Day, the last Monday in May
e. Independence Day, July 4
f. Labor Day, the first Monday in September
g. Columbus Day, the second Monday in October
h. Veteran's Day, November 11
i. Thanksgiving Day, the fourth Thursday in November
j. Christmas Day, December 25
k. Any other day designated by Federal statue, executive order, or presidential
proclamation.
l. Local determination relating to adverse weather conditions, national emergencies,
energy conservation, MMAC/Organizational determinations, etc., may require the
Center to close. During such periods of closure, Contractor employees will not be
allowed to work nor will the Contractor be compensated.

When any such day falls on Saturday, the preceding Friday is observed and when any
such day falls on Sunday, the following Monday is observed. The Contractor will not
generally be required to work on Federal holidays or other days when the FAA work
site is closed.
 International travel is not expected for this contract, but should a task require
performance in a foreign country, local holidays may or may not be observed as well as
U.S. holidays. These days vary upon locations and are set by the local United States
Embassy.

1.3.4 Scheduled Inspections and Maintenance

Within 30 days after the contract award, the Contractor will provide a recommended
inspection and maintenance schedule for all applicable GSE equipment listed in solicitation
attachment 3. The FAA expects the Contractor to use manufacture suggested intervals and
industry best practices to create a plan for all scheduled inspections and maintenance.

The FAA will work with the Contractor to finalize the inspection and scheduled maintenance
plan. Once scheduled maintenance intervals and activities are finalized, the Contractor will
provide a full inspection and scheduled maintenance plan to the FAA. The FAA will upload
the agreed upon inspection and schedule requirements into the GSE module of the tracking
software. Reports from the TRAX GSE module will be provided by FAA. The reports will
be used by the Contractor to forecast scheduled MX requirements, respond to unscheduled
maintenance requirements, and assign inspections and maintenance activity. The Contractor
will report all completed work; the FAA will update the GSE module.

1.3.5 Non-Routine maintenance and failure of GSE equipment

In addition to routine Maintenance Services, the Contractor will be required to respond to the
non-routine maintenance requirements and failures of GSE equipment. The Contractor must
provide on-call emergency support twenty-four hours per day, seven days per week in response
to high priority requirements or any other emergency situation. Within 30 days after the contract
award, the Contractor must provide a letter of designation to the CO/COR with names and phone
numbers of the primary and alternate emergency points of contact. The Contractor must respond
to any inquiry or problem within four hours of initial contact. The Contractor may meet this
requirement with on-call staffing and a documented response plan.

Process for executing unscheduled repairs:

a. FAA or Contractor identifies a repair that may be required.

b. FAA will provide access to equipment for Contractor to evaluate the issue.
c. Contractor will provide the technical expertise required to inspect, troubleshoot and
evaluate the equipment.
d. Contractor will provide a quote that includes the cost of materials, labor estimate, and
anticipated down time to make the repair to the COR.
e. COR will coordinate with AJF management to determine if the repair is approved.
f. If approved, COR will advise Contractor to proceed with repair. If not approved,
Contractor will be notified.
g. Contractor will provide technical expertise required to make the repair. Contractor
identify, locate and secure parts and materials needed for the repair.
h. Contractor will coordinate with COR and AJF GSE Program Manager to schedule
the repair.
i. Contractor executes repair and sends invoice after completion.

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1.3.6 Subcontracting

Approval from the CO is required in advance if the Contractor elects to enter into
subcontract agreements. All subcontracts must include the identity of the subcontractor,
subcontractor qualifications and capabilities, the extent of the work, the reason for
subcontracting, and the extent of competition in selection of the subcontractor.

1.3.7 Safety Requirements and Reports

All work shall be conducted in a safe manner protecting the environment and in accordance
with:

a. 29 CFR 1910 OSHA Standards (General Industry) with special emphasis on

1910.6 Incorporation by reference, 1910.1025 Lead and 1910.1026 Chromium.
b. 29 CFR 1926 OSHA Standards (Construction).
c. National Fire Protection Association (NFPA) National Fire Code and code updates.
d. American National Standards Institute (ANSI) Safety Standards (latest versions)
as applicable.
e. FAA Order 3900.19B (and updates) Occupational Safety and Health.
f. AC Order 3900.21G (and updates) Occupational Safety.
g. FAA Order 1900.1G (and updates) FAA Emergency Operational Plan.
h. AC Order 1900.12G (and updates) Aeronautical Center Emergency Operations Plan.
i. FAA Order 1050.10D (and updates) Protection Control and Abatement
of Environmental Pollution at FAA facilities.
j. 40 CFR Parts 1-1400 EPA Regulations.

1.4 Management and Administration

The Contractor must assign a Technical Manager to this contract. The Technical Manager will be
responsible for the management and coordination of contract performance, and for providing
technical guidance and supervision of all assigned Contractor personnel. The Technical Manager
will serve as the Contractor's central point of contact with the FAA COR in all matters related to
contract performance. Tasks may include but are not limited to:

a. Central Point of Contract for the CO/COR and the AJF GSE Program Manager.

b. Coordinating escorts and access to FAA facilities.

c. Managing the program for the Contractor.
d. Maintain the appropriate staffing level to meet response times required by the
Government.
e. Provide day-to-day supervision for Contractor’s employees.
f. Coordinate with COR on any Comp or OT requirements.
g. Resolve performance or discipline problems with Contractor’s employees.
h. Providing monthly reports of maintenance activity
i. Provide quotes for non-routine maintenance

Should the Technical Manager be temporarily absent, the Contractor must designate an
alternate in writing to the COR.

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1.4.1 System/Subsystem/Component/Troubleshooting, Repair, and Test

The Contractor must inspect, troubleshoot, repair, and test all components of equipment
so as to return unserviceable equipment to serviceable status. After repair, the Contractor
must complete applicable calibration, testing, and documentation processes. All process
functions will be performed and documented as specified in the technical documentation
applicable to the equipment.

An inspection, maintenance and repair report must be provided to the FAA once per
month. The FAA will document the work accomplished in the FAA managed tracking
software. This system will calculate next due dates based on an agreed upon maintenance
schedule.

1.4.2 Handling of Waste

The Contractor must comply with requirements listed in 1.3.7 for extracting, storage,
proper packaging and preparation for disposal of hazardous waste. FAA will provide
approved waste containers for the disposal of used consumables such as waste rags, oil,
and, other fluids after extraction. The Contractor will be expected to dispose of removed
parts or other worn out materials and equipment.

2. SECTION 2 – PERSONNEL REQUIREMENTS

2.1.1 General Requirements

The Contractor is responsible for employing qualified personnel to perform the inspection,
maintenance, and repair of Government GSE. Mechanics must have a minimum of 3 years’
experience working on ground support equipment. The Contractor is responsible for ensuring
all personnel have the appropriate certifications, skills, and knowledge required to meet the
requirement of the contract.

3. SECTION 3 – FACILITIES

3.1.1 Supporting Multiple FAA facilities

The FAA does not have a specific requirement for full time Contractor staffing at any FAA
facility. The Contractor may meet the requirement with on-call personnel. Personnel will
be escorted while on FAA facilities. The Contractor shall provide a detailed plan of how
scheduled maintenance requirements will be met at each facility, and a response plan for
unscheduled maintenance requirements at each facility. Contractor must have a method to
meet supervisory, staffing and response time requirements for all FAA sites.

3.1.2 Access Government Facilities

A FAA escort will be provided to Contractor technicians and their vehicles while on site. FAA
does not expect to provide unescorted ID badges to contract personnel. Coordination of access
and escorting will be required with the COR and/or the FAA GSE Program manager. FAA
will provide a local point of contact for each site. The FAA will consider providing a badge
for unescorted facility access on a case-by-case basis, at the request of the Contractor.

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3.3 Government Amenities

An office space will not be provided to the Contractor while onsite. The Contractor will have
access to the equipment work bay.

4 SECTION 4- GOVERNMENT FURNISHED PROPERTY

4.1 Government Furnished Property

The FAA will furnish the following special tooling.

• Jacks and Jack Stands
• Overhead Lifts
• Torque wrenches
• Special calibration tools
Special tooling may vary per performance location. The Contractor is liable for any damage or
destruction to any Government property, including furnished tooling.

Additionally, the FAA will provide fuel; however, the Contractor is responsible for supplying any
required oil. The Contractor is also responsible for supplying all consumables, includes bench
stock nuts, bolts, screws, etc.

If the Contractor determines that a facility lacks the required special tooling, the Contractor’s
Technical Manager must submit a purchase request complete with the item(s) description, site
location, vendor, and estimated cost. Special tooling purchases must be approved by the COR and
CO prior to purchase. The Contractor cannot invoice for the purchased special tooling until the
item(s) is delivered on site and inspected/accepted by the COR. The special tooling will become
the property of the FAA. Procuring special tooling without proper approvals will be at the
Contractor’s own risk.

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