PRACTICE TEST QUESTIONS

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1. Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are
senior to her, very articulate, confident and sometimes aggressive. Katherine feels
uncomfortable believing that she is the scapegoat of everything that goes wrong in her
department. Which of the following is the best action that she must take?

a. Identify the source of the conflict and understand the points of friction
b. Disregard what she feels and continue to work independently
c. Seek help from the Director of Nursing
d. Quit her job and look for another employment.

2. As a young manager, she knows that conflict occurs in any organization. Which of the
following statements regarding conflict is NOT true?

a. Can be destructive if the level is too high

b. Is not beneficial; hence it should be prevented at all times
c. May result in poor performance
d. May create leaders

3. Katherine tells one of the staff, “I don’t have time to discuss the matter with you now.
See me in my office later” when the latter asks if they can talk about an issue. Which of
the following conflict resolution strategies did she use?

a. Smoothing
b. Compromise
c. Avoidance
d. Restriction

4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is
the best thing for her to do?

a. Advise her staff to go on vacation.

b. Ignore her observations; it will be resolved even without intervention
c. Remind her to show loyalty to the institution.
d. Let the staff ventilate her feelings and ask how she can be of help.

5. She knows that performance appraisal consists of all the following activities EXCEPT:
 a. Setting specific standards and activities for individual performance.
b. Using agency standards as a guide.
c. Determine areas of strength and weaknesses
d. Focusing activity on the correction of identified behavior.

6. Which of the following statements is NOT true about performance appraisal?

a. Informing the staff about the specific impressions of their work help improve their
performance.
b. A verbal appraisal is an acceptable substitute for a written report
c. Patients are the best source of information regarding personnel appraisal.
d. The outcome of performance appraisal rests primarily with the staff.

7. There are times when Katherine evaluates her staff as she makes her daily rounds.
Which of the following is NOT a benefit of conducting an informal appraisal?

a. The staff member is observed in natural setting.

b. Incidental confrontation and collaboration is allowed.
c. The evaluation is focused on objective data systematically.
d. The evaluation may provide valid information for compilation of a formal report.

8. She conducts a 6-month performance review session with a staff member. Which of the
following actions is appropriate?

a. She asks another nurse to attest the session as a witness.

b. She informs the staff that she may ask another nurse to read the appraisal before
the session is over.
c. She tells the staff that the session is manager-centered.
d. The session is private between the two members.

9. Alexandra is tasked to organize the new wing of the hospital. She was given the
authority to do as she deems fit. She is aware that the director of nursing has substantial
trust and confidence in her capabilities, communicates through downward and upward
channels and usually uses the ideas and opinions of her staff. Which of the following is her
style of management?

a. Benevolent –authoritative
b. Consultative
c. Exploitive-authoritative
d. Participative

10. She decides to illustrate the organizational structure. Which of the following elements
is NOT included?

a. Level of authority
b. Lines of communication
c. Span of control
 d. Unity of direction

11. She plans of assigning competent people to fill the roles designed in the hierarchy.
Which process refers to this?

a. Staffing
b. Scheduling
c. Recruitment
d. Induction

12. She checks the documentary requirements for the applicants for staff nurse position.
Which one is NOT necessary?

a. Certificate of previous employment

b. Record of related learning experience (RLE)
c. Membership to accredited professional organization
d. Professional identification card

13. Which phase of the employment process includes getting on the payroll and
completing documentary requirements?

a. Orientation
b. Induction
c. Selection
d. Recruitment

14. She tries to design an organizational structure that allows communication to flow in all
directions and involve workers in decision making. Which form of organizational structure
is this?

a. Centralized
b. Decentralized
c. Matrix
d. Informal

15. In a horizontal chart, the lowest level worker is located at the

a. Left most box

b. Middle
c. Right most box
d. Bottom

16. She decides to have a decentralized staffing system. Which of the following is an
advantage of this system of staffing?

a. greater control of activities

b. Conserves time
 c. Compatible with computerization
d. Promotes better interpersonal relationship

17. Aubrey thinks about primary nursing as a system to deliver care. Which of the
following activities is NOT done by a primary nurse?

a. Collaborates with the physician

b. Provides care to a group of patients together with a group of nurses
c. Provides care for 5-6 patients during their hospital stay.
d. Performs comprehensive initial assessment

18. Which pattern of nursing care involves the care given by a group of paraprofessional
workers led by a professional nurse who take care of patients with the same disease
conditions and are located geographically near each other?

a. Case method
b. Modular nursing
c. Nursing case management
d. Team nursing

19. St. Raphael Medical Center just opened its new Performance Improvement
Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself
to her new role and plans her strategies to realize the goals and objectives of the
department. Which of the following is a primary task that they should perform to have an
effective control system?

a. Make an interpretation about strengths and weaknesses

b. Identify the values of the department
c. Identify structure, process, outcome standards & criteria
d. Measure actual performances

20. Ms. Valencia develops the standards to be followed. Among the following standards,
which is considered as a structure standard?

a. The patients verbalized satisfaction of the nursing care received

b. Rotation of duty will be done every four weeks for all patient care
personnel.
c. All patients shall have their weights taken recorded
d. Patients shall answer the evaluation form before discharge

21. When she presents the nursing procedures to be followed, she refers to what type of
standards?

a. Process
b. Outcome
c. Structure
d. Criteria
22. The following are basic steps in the controlling process of the department. Which of
the following is NOT included?

a. Measure actual performance

b. Set nursing standards and criteria
c. Compare results of performance to standards and objectives
d. Identify possible courses of action

23. Which of the following statements refers to criteria?

a. Agreed on level of nursing care

b. Characteristics used to measure the level of nursing care
c. Step-by-step guidelines
d. Statement which guide the group in decision making and problem solving

24. She wants to ensure that every task is carried out as planned. Which of the following
tasks is NOT included in the controlling process?

a. Instructing the members of the standards committee to prepare policies

b. Reviewing the existing policies of the hospital
c. Evaluating the credentials of all nursing staff
d. Checking if activities conform to schedule

25. Ms. Valencia prepares the process standards. Which of the following is NOT a process
standard?

a. Initial assessment shall be done to all patients within twenty four hours upon
admission.
b. Informed consent shall be secured prior to any invasive procedure
c. Patients’ reports 95% satisfaction rate prior to discharge from the hospital.
d. Patient education about their illness and treatment shall be provided for all patients
and their families.

26. Which of the following is evidence that the controlling process is effective?

a. The things that were planned are done

b. Physicians do not complain.
c. Employees are contended
d. There is an increase in customer satisfaction rate.

27. Ms. Valencia is responsible to the number of personnel reporting to her. This principle
refers to:

a. Span of control
b. Unity of command
c. Carrot and stick principle
d. Esprit d’ corps
28. She notes that there is an increasing unrest of the staff due to fatigue brought about
by shortage of staff. Which action is a priority?

a. Evaluate the overall result of the unrest

b. Initiate a group interaction
c. Develop a plan and implement it
d. Identify external and internal forces.

29. Kevin is a member of the Nursing Research Council of the hospital. His first
assignment is to determine the level of patient satisfaction on the care they received from
the hospital. He plans to include all adult patients admitted from April to May, with
average length of stay of 3-4 days, first admission, and with no complications. Which of
the following is an extraneous variable of the study?

a. Date of admission
b. Length of stay
c. Age of patients
d. Absence of complications

30. He thinks of an appropriate theoretical framework. Whose theory addresses the four
modes of adaptation?

a. Martha Rogers
b. Sr. Callista Roy
c. Florence Nightingale
d. Jean Watson

31. He opts to use a self-report method. Which of the following is NOT TRUE about this
method?

a. Most direct means of gathering information

b. Versatile in terms of content coverage
c. Most accurate and valid method of data gathering
d. Yields information that would be difficult to gather by another method

32. Which of the following articles would Kevin least consider for his review of literature?

a. “Story-Telling and Anxiety Reduction Among Pediatric Patients”

b. “Turnaround Time in Emergency Rooms”
c. “Outcome Standards in Tertiary Health Care Institutions”
d. “Environmental Manipulation and Client Outcomes”

33. Which of the following variables will he likely EXCLUDE in his study?

a. Competence of nurses
b. Caring attitude of nurses
c. Salary of nurses
 d. Responsiveness of staff

34. He plans to use a Likert Scale to determine

a. degree of agreement and disagreement

b. compliance to expected standards
c. level of satisfaction
d. degree of acceptance

35. He checks if his instruments meet the criteria for evaluation. Which of the following
criteria refers to the consistency or the ability to yield the same response upon its
repeated administration?

a. Validity
b. Reliability
c. Sensitivity
d. Objectivity

36. Which criteria refer to the ability of the instrument to detect fine differences among
the subjects being studied?

a. Sensitivity
b. Reliability
c. Validity
d. Objectivity

37. Which of the following terms refer to the degree to which an instrument measures
what it is supposed to be measure?

a. Validity
b. Reliability
c. Meaningfulness
d. Sensitivity

38. He plans for his sampling method. Which sampling method gives equal chance to all
units in the population to get picked?

a. Random
b. Accidental
c. Quota
d. Judgment

39. Raphael is interested to learn more about transcultural nursing because he is assigned
at the family suites where most patients come from different cultures and countries.
Which of the following designs is appropriate for this study?

a. Grounded theory
 b. Ethnography
c. Case study
d. Phenomenology

40. The nursing theorist who developed transcultural nursing theory is

a. Dorothea Orem
b. Madeleine Leininger
c. Betty Newman
d. Sr. Callista Roy

a. Rewards are negative reinforcements.

b. Punishment and reward are both
reinforcements.
c. Punishment cannot be a
reinforcements.
d. Punishment can never be fair.
100. Leading involves the following:
SATA
a. Assigning tasks
b. Motivating employees
c. Use of influence
d. Monitoring employees' activities
e. Keeping the organization on track
toward its goals
50. During controlling and evaluating phase, the following are quality improvement methods
utilized by institutions. Which one refers to a review process used by healthcare organization
to assure that the hospital may provide care to clients?
A. Credentialing and licensing
B. Standards of care
C. Clinical pathways
D. Benchmarking
Explanation:
51. Which type of conflict management technique is described as cooperating and that one
side gives into the other?
A. Avoiding
B. Accommodating
C. Competing
D. Compromising
Explanation:
52. The management theorist who developed the 14 principles of management is:
A. Frederick Taylor
B. Max Weber
C. Mary Follet
D. Henri Fayol.
53. What are the tasks that should not be delegated to a non professional staf?
A. Doing the vital signs
B. Turning the client every two hours
C. Grooming and bathing the client
D. Assessment of neurological deficits
54. You are asked by your instructor to diferentiate a leader and a manager. Which one is
incorrect?
A. A leader is focused on purposes but a manager is focused with structures and processes.
B. A leader does the right thing and a manager does each task the right way.
C. A leader has a short term view while a manager views work in long term duration
D. A leader rely on trust while a manager rely on control
55. Supervision and delegation fall to what phase of the management process?
A. Organizing
B. Directing
C. Controlling
D. Planning

56. What type of conflict refers to when there are two or more opposing incompatible
demands that arise and priority diferences afects the resolution of the conflict.
A. Interpersonal conflict
B. Organizational conflict
C. Intrapersonal conflict
D. Answers A & B
57. What is not a characteristic of an organizational chart?
A. It shows the division of work
B. It shows the workload of each personnel
C. It reflects the type of work of each staf
D. It delineates the groupings according to type of work.
58. What kind of staffing is considered the most common pattern and the oldest type?
A. Cyclical staffing
B. Full time equivalent staffing
C. Conventional staffing
D. Decentralized staffing.
59. When taking disciplinary action, you should
a. Argue with the employee
b. Allow employee to speak for the others involved
c. Make the disciplinary process as formal as possible
d. Enforce policies and rules with consistency
60. Which of the following three factors afects an employee’s motivation?
a. Attitude, interests and needs
. Attitude, interests and salary
c. Attitude, interests and working conditions
d. Attitude, needs and salary
61. Managers are judged by:
a. What they get others to do
b. Their personality
c. What they do
d. How fast they work
62. The process or activity of optimally utilizing human resources to achieve predetermined
goals and objectives in the most efficient and efective way possible is:
a. Directing
b. Controlling
c. Planning
d. Organizing
63. As a manager, you cannot evaluate:
a. The performance of the employee
b. The behavior of the employee
c. The risk taking characteristics of the employee
d. The attitude of the employee
64. Which of the following will help motivate employees?
a. Compromise on poor performance
b. Ask for performance and set standards
c. Use positive reinforcement, and generalize it
d. Use the same methods of reinforcement for everyone
65. Which statement about power is true?
a. Authority gives power
b. Power can be delegated
c. Power must be earned
d. Power is given through the legitimacy of the position
66. Which style of leadership asks for subordinates input, using them to reinforce their
position on how the task should be done, and the methods to be used?
a. Autocratic
b. Delegating
c. Relationship
d. Task
67. Which style of management would be most efective in an emergency situation?
a. Autocratic
b. Consultative
c. Delegating
d. Participating
68. The freedom to act, make decisions and challenge one’s self to be more creative fits
which of Maslow’s hierarchy of needs?
a. Social needs
b. Security needs
c. Basic needs
d. Self-fulfillment needs
69.Which of the following is a function of management?
a. Doing
b. Staffing
c. Sampling
d. Maintaining
70. Reaching toward an objective or striving to meet a mission statement would fall into what
part of management?
a. Planning
b. Directing
c. Controlling
d. Staffing
71. The theory of Unity of Command is
a. Where each working unit has one person in charge with authority to make decisions up to
acertain level
b. Where each working unit has multiple people in charge and a vote is taken when decisions
mustbe made
c. Where each working unit has many departments, and no one person is in charge
d. None of the above
72. The upper limit of employees or subordinates a supervisor can efectively manage is
called:
a. Span of control
b. Span of manpower
c. Span of organization
d. Span of functions
73. Supervisors have the tendency to spend most of their time on this function:
a. Directing
b. Controlling
c. Planning
d. Staffing
74. Which managerial function clarifies the boundaries of authority and responsibility within a
department?
a. Planning
b. Organizing
c. Directing
d. Controlling
75. When solving a group conflict, you should:
a. Establish a winner and loser group
b. Resolve it in such a way that there is no apparent winner or loser
c. Smooth over the problem, hope it will go away with time
d. Support the position with the most people involved
76. Which statement is true?
a. A managers status within the organization does not influence communication with
subordinates
b. In a well operated organization, communication always flows upward
c. The manager/subordinate status does not have any influence on communications between
the two parties
d. People prefer, most of the time, to communicate with the higher status positions
77. Which of the following is NOT a rule for efective listening?
a. Do not anticipate what the employee will say
b. Do not fake attention
c. Try to retain everything the employee is saying
d. Listen without evaluating
78. When resolving problems between two employees, the manager should:
a. Base all decisions on the employees attitudes
b. Remember that diferences exist between employees personalities
c. Make your decision based on the employees behavior
d. Stall for time, because time fixes everything
79. The right or privilege to direct or request a behavior or action, along with the right to
discipline is:
a. Control
b. Power
c. Authority
d. Leadership
80. In any useful description of management you will find two premises, which statement
contains one of those premises:
a. Develop people and direction of things.
b. Develop people and not the direction of things.
c. Direction of things and not the development of people.
d. Management performs task rather than corrects workers mistakes.
81. Managers should know and use the three types of planning.
These are:
a. Emergency, Task, & Contingency.
b. Goal, Long range, & Contingency.
c. Short range, Long range, & Contingency.
d. Task, Long range, & Emergency
83. To be able to formulate a workable plan you must first:
a. Have knowledge of utilities’ policies & rules.
b. Know of available resources.
c. State the objective to be achieved.
d. Understand the utilities’ methods & procedures.
84. When preparing a budget you should:
a. Add a per cent increase to last year’s budget values.
b. Ask more than you need so you can cover contingencies.
c. Do not budget for any contingencies.
d. Be realistic in projecting needs.
85. A job description should contain which of the following?
a. Benefits.
b. Duties.
c. Number of positions required.
d. Salary.
86. Which is not a characteristic of a good directive?
a. Open time element
b. Appropriate wording.
c. Compatibility with objectives.
d. .Reasonableness.
87. Things such as, titles, promotions, and a private office would be placed into which level of
“Maslow’s Hierarchy of Needs”
a. Belongingness.
b. Physiological.
c. Security.
d. Self-esteem/Ego
88. Which of the following is an advantage of group decisions?
a. Compromise & bargaining.
b. Majority decision making.
c. Time.
d. Variety of approaches.
89. What is the most common type of employee training?
a. On the job training.
b. Seminars.
c. Trade schools.
d. Work delegation programs.
90. When open-ended time assignments are given, which of the following is true:
a. Accountability is non-existent.
b. All tasks are completed when manager expected.
c. Employee procrastination level is low.
d. Projects are worked on at a consistent pace.
91. Managers who direct the work of the rank and file employees are known as:
a. Top Managers.
b. First Line Managers.
c. Middle Managers.
d. Operative.
92. Which statement on authority is true?
a. Authority & power are the same.
b. Authority cannot be delegated.
c. Authority and responsibility must be considered together.
d. Authority comes with power
93. One of the abilities a manager needs to be successful is the ability to match leadership
style to
the work situation, which is necessary because of three concerns. These are:
a. Interpersonal relationships, worker/task maturity, orders & directives.
b. Manager accessibility, training, task
c. Task, interpersonal relationships, worker/task maturity.
d. Workers, communication style, social activities.
94. Managers cannot evaluate:
a. Attitude of employee.
b. Behavior of employee.
c. Performance of employee.
d. Risk taking characteristics of employee.
95. Listening is the key to knowledge and understanding. Which item listed below will not
aid efective listening:
a. Anticipate what will be said next.
b. Ask questions.
c. Focus on speaker.
d. Paraphrase message.
96. Open-end time assignments can produce:
a. Completed projects on time.
b. Employee accountability.
c. Procrastination.
d. Project work schedule improvements.
97. Before you can solve a problem you must:
a. Define the problem
b. Decide to use group or individual decision
c. Establish objectives
d. Review need for decision
98. The process of setting goals and establishing guidelines for meeting them is called:
a. Planning.
b. Supervising.
c. Evaluating.
d. Managing.
99. Which of these statements best describes the concept of reinforcement?
. Rewards are negative reinforcements.
b. Punishment and reward are both reinforcements.
c. Punishment cannot be a reinforcements.
d. Punishment can never be fair.
100. Leading involves the following: SATA
a. Assigning tasks
b. Motivating employees
c. Use of influence
d. Monitoring employees' activities
e. Keeping the organization on track toward its goals