User Manual

IBS Dispatch
Version 1.1

ORIGINAL INSTRUCTION IN ENGLISH LANGUAGE

IDS Georadar User Manual

IBS Dispatch – Ver. 1.1 – User Manual Mod: MDM/011/M2 Rev8

LEGAL NOTICE

Use of the Manual

This Manual is intended to be used solely by authorized user of IDS GeoRadar Systems. It is specific for internal business purpose only. If you are not an authorized user, you are NOT allowed to
read this Manual and you must return it to IDS GeoRadar as soon as possible. Access to and use of this Manual is also provided subject to the acceptance of the Disclaimer set out below.

Disclaimer
About the Manual
This Manual has been drafted by IDS GeoRadar with the due care in order to ensure the accuracy and completeness. However, please note that no warranty is provided about the fact that the
Manual will be free from error or omission and about the accuracy and/or fitness to the purpose of any information contained herein.
Any representation and/or statement contained herein has been written in good faith and on the basis that, due to negligence, lack of care or otherwise, IDS GeoRadar is not liable for any loss,
including direct, indirect or consequential losses, in contract or in tort for any misstatement or omission contained herein which has occurred or may occur with reference to any representation
and/or statement contained in the Manual.
User shall also acknowledge that some information contained in the Manual may not be up to date. IDS GeoRadar may amend the information contained in the Manual from time to time and IDS
GeoRadar shall not be deemed liable in the event that damages arise with reference to changed circumstances or other information which may affect the accuracy of any information contained in
this version of the Manual.

About the Product

All products designed, produced and distributed by IDS GeoRadar, its Subsidiaries, Affiliated and authorized Distributors (Products) shall not be used, in the design, development, production or use
of chemical, biological, nuclear ballistic weapons. Buyer/ User will defend, indemnify and hold IDS GeoRadar harmless against any liability (including attorney’s fees) for non-compliance with the
terms of this paragraph.
If IDS GeoRadar requires that Buyer/User shall carry out a training with reference to some Product categories, no operation or use of the Products shall be started before its designated Operator/s
has got the User Certificate, as defined by IDS GeoRadar specific procedure which the Buyer confirms to know and accept.
For Products which include specific “Operational” software with automatic data processing and analysis “Tools”, e.g. RockSpot, IBIS Products; Hydra Products, User shall be aware that the results
provided by these “Tools” may be not error free. User that completely relies on the outcomes provided by these Tools only, does it at his own risk.
In no event IDS GeoRadar shall be liable for special, direct, indirect, incidental, exemplary, punitive or consequential damages including, but not limited to, loss of profits or revenue, caused by the
missed or incomplete observance of the instructions and prescriptions for the use of the Products, either separately or in combination with other products.
This paragraph provides only a non-exhaustive summary of the full Product disclaimer. Please see the full Product disclaimer included into the relevant section of this Manual for detailed information.

Confidentiality
This Manual is strictly confidential and may be subject to legal and other privilege. IDS GeoRadar specifically reserves its rights in relation to this Manual. None of these rights or any other rights
subsisting in the Manual are waived if you have received this Manual in error or without permission. No parts of this Manual may be copied, translated or reduced to any electronic medium, or
machine-readable form, nor photographed or recorded in any way, without the prior written consent of IDS GeoRadar.

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INDEX

INDEX

1 INTRODUCTION ............................................................................................................................................................................................................................................ 6

1.1 PURPOSE ................................................................................................................................................................................................................................................. 6

1.2 APPLICATION FIELD .................................................................................................................................................................................................................................... 6
1.3 INTENDED READERSHIP ............................................................................................................................................................................................................................... 6

2 HOW TO READ THE MANUAL ....................................................................................................................................................................................................................... 7

2.1 MANUAL LAYOUT...................................................................................................................................................................................................................................... 7

2.2 SYMBOLS................................................................................................................................................................................................................................................. 7
2.3 GLOSSARY & ACRONYMS ............................................................................................................................................................................................................................ 7
2.4 REFERENCES............................................................................................................................................................................................................................................. 7

3 SAFETY DIRECTIONS ..................................................................................................................................................................................................................................... 8

3.1 INTENDED USE .......................................................................................................................................................................................................................................... 8

3.2 REASONABLY FORESEEABLE MISUSE ............................................................................................................................................................................................................... 8
3.3 RESPONSIBILITIES ...................................................................................................................................................................................................................................... 8
3.4 CAUTIONARY NOTES .................................................................................................................................................................................................................................. 8
3.4.1 Training ............................................................................................................................................................................................................................................ 8

4 GETTING STARTED ........................................................................................................................................................................................................................................ 9

4.1 INSTALLATION........................................................................................................................................................................................................................................... 9
4.1.1 IBIS Dispatch software installation files ............................................................................................................................................................................................ 9
4.1.2 USB dongle ..................................................................................................................................................................................................................................... 10
4.2 PRELIMINARY OPERATIONS ........................................................................................................................................................................................................................ 14

5 GENERAL DESCRIPTION OF SW INTERFACE ................................................................................................................................................................................................ 15

6 HOW TO MANAGE SITES ............................................................................................................................................................................................................................ 17

6.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 17

6.2 PROCEDURE TO ADD A SITE ........................................................................................................................................................................................................................ 17

7 HOW TO MANAGE USERS ........................................................................................................................................................................................................................... 19

7.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 19

7.2 PROCEDURE TO ADD AN USER ..................................................................................................................................................................................................................... 19
7.3 PROCEDURE TO REMOVE AN USER ............................................................................................................................................................................................................... 20

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INDEX

7.4 PROCEDURE TO EDIT AN USER..................................................................................................................................................................................................................... 20

7.5 PROCEDURE TO CHANGE THE ADMINISTRATOR PASSWORD ................................................................................................................................................................................ 20

8 HOW TO MANAGE DISPLAYS ...................................................................................................................................................................................................................... 22

8.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 22

8.2 PROCEDURE TO ADD A DISPLAY AND ASSIGN ALARM ......................................................................................................................................................................................... 23
8.3 PROCEDURE TO REMOVE A DISPLAY.............................................................................................................................................................................................................. 24
8.4 PROCEDURE TO EDIT A DISPLAY ................................................................................................................................................................................................................... 24

9 HOW TO SET UP CONNECTION ALARM ...................................................................................................................................................................................................... 25

9.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 25

9.2 PROCEDURE TO SET UP CONNECTION ALARM .................................................................................................................................................................................................. 25

10 HOW TO CONFIGURE CUSTOM MESSAGE OF THE ALARMS ....................................................................................................................................................................... 27

10.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 27

10.2 PROCEDURE TO ADD CUSTOM MESSAGE ........................................................................................................................................................................................................ 27

11 HOW TO SET UP ALARM SOUNDS .............................................................................................................................................................................................................. 28

11.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 28

11.2 PROCEDURE TO SET UP ALARMS SOUND ........................................................................................................................................................................................................ 28

12 HOW TO SNOOZE AND AKNOWLEGE ALARMS ........................................................................................................................................................................................... 29

12.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 29

12.2 PROCEDURE TO SNOOZE AN ALARM ............................................................................................................................................................................................................. 29
12.3 PROCEDURE TO ACKNOWLEDGE AN ALARM ................................................................................................................................................................................................... 29

13 HOW TO MANAGE IBIS DISPATCH WINDOWS ............................................................................................................................................................................................ 30

13.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 30

13.2 PROCEDURE TO PUT THE WINDOWS ALWAYS ON TOP ....................................................................................................................................................................................... 30
13.3 PROCEDURE TO ENABLE WINDOW MAXIMIZATION ........................................................................................................................................................................................... 30
13.4 PROCEDURE TO DEFINE THE ADMIN AUTO-LOGOUT TIME................................................................................................................................................................................... 30

14 HOW TO IMPORT/EXPORT SETTINGS ......................................................................................................................................................................................................... 32

14.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 32

14.2 PROCEDURE TO IMPORT SETTINGS ............................................................................................................................................................................................................... 32

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INDEX

14.3 PROCEDURE TO EXPORT SETTINGS ............................................................................................................................................................................................................... 32

15 HOW TO EXPORT LOG FILE ......................................................................................................................................................................................................................... 33

15.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 33

15.2 PROCEDURE TO EXPORT THE LOG FILE ........................................................................................................................................................................................................... 33

16 HOW TO LOGOUT ....................................................................................................................................................................................................................................... 34

16.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 34

16.2 PROCEDURE TO LOGOUT ........................................................................................................................................................................................................................... 34

17 HOW TO QUIT ............................................................................................................................................................................................................................................ 35

17.1 DESCRIPTION OF THE FUNCTION .................................................................................................................................................................................................................. 35

17.2 PROCEDURE TO QUIT ................................................................................................................................................................................................................................ 35

18 HOW TO ASK SUPPORT ONLINE ................................................................................................................................................................................................................. 36

18.1 MYWORLD MYDOWNLOADS AREA .............................................................................................................................................................................................................. 36

18.2 CONNECTWISE REMOTE SUPPORT ASSISTANCE ............................................................................................................................................................................................. 36
18.2.1 How to use ConnectWise Remote Support service ..................................................................................................................................................................... 36

APPENDIX A. DISCLAIMER ............................................................................................................................................................................................................................... 38

APPENDIX B. CUSTOMER SUPPORT AND CONTACTS ...................................................................................................................................................................................... 42

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1 INTRODUCTION

1 INTRODUCTION

1.1 Purpose

This document provides the user with the required information necessary to
set-up and properly operate IDS GeoRadar IBIS Dispatch, a single integrated
software platform able to provide all the alarm state information coming
from Radar units without the need to deal directly with radar data or
interfere with Guardian projects.
This document is organized as follows:
• IBIS Dispatch Installation and Configuration;

• IBIS Dispatch Operational Instructions.

1.2 Application Field

This document refers to IBIS Dispatch software version 1.1.

1.3 Intended readership

A IBIS Dispatch user must be familiar with Guardian, Data Server software
and IBIS and Hydra technology in order to properly configure IBIS Dispatch
software as described in this manual.

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 2 HOW TO READ THE MANUAL

2 HOW TO READ THE MANUAL Tip information

2.1 Manual Layout

This manual should not be read chapter after chapter: It is divided into
procedures that are self-consistent and they can be read sparsely in case of
need
If you need to get something done then just find the relevant chapter, read
the basics, identify the actions you need to take, and follow the steps
2.2 Symbols
For the user’s safety, all safety instructions and safety messages shall be
strictly observed and followed. Therefore, the manual must always be
available to all persons performing any tasks described herein.
For your safety it is important to read and fully understand the table below
with the different signal words and their definitions. Supplementary safety
information symbols may be placed within a warning message as well as
supplementary text.

Warning messages are an essential part of the Safety Concept of the 2.3 Glossary & Acronyms
instrument. They appear wherever hazards or hazardous situations can occur
to: FPM Full Pit Monitoring
• make the user alert about direct and indirect hazards concerning the UTC Universal Time Coordinated
use of the product. IBIS Image By Interferometric Survey
USB Universal Serial Bus
• contain general rules of behaviour.

CAUTION: Indicates a potentially hazardous situation or an 2.4 References

unintended use which, if not avoided, may result in minor or
moderate injury. The applicable versions of the following documents are the one officially
released at the time of the emission of the present document.
[BD1] MNG/2020/013 – Guardian User’s Manual

Note text/to keep in mind

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 3 SAFETY DIRECTIONS
3 SAFETY DIRECTIONS
The directions provided in this chapter enable the person responsible for the
product, and the person who uses the equipment, to anticipate and avoid
operational hazards. The person responsible for the product must ensure
that all users understand these directions and adhere to them.
3.1 Intended use
The main audience of IBIS Dispatch is IBIS Dispatch operators and anyone
who needs to quickly understand what kind of alarms are generated from
IBIS Dispatch.
IBIS Dispatch offers flexibility, allowing IBIS Dispatch operators to be alerted
in real time to the alarms generated by several IBIS Dispatch projects (single
pit and FPM), even from multiple pit operations. Corporate or central offices
can also take advantage of IBIS Dispatch to centralize alarm information by
collecting alarm data generated at different mine sites.
The manual is addressed to all these users. A collection of how-to chapters
are presented. Each chapter contains the basic understanding you will need
and then step-by-step actions to follow.
3.2 Reasonably foreseeable misuse
Below are listed a list of possible misuse of the system to be avoided:
• Use of the product without instruction
• Use outside of the intended use and limits
• Disabling safety systems
• Modification or conversion of the product
• Use after misappropriation
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3.3 Responsibilities
Manufacturer of the product: IDS GeoRadar s.r.l is responsible for supplying
the product, including the user manual and original accessories, in a safe
condition.
Person responsible for the product: the person responsible for the product
has the following duties:
• to have successfully completed an appropriate training
• to understand the safety instructions on the product and the
instructions in the user manual
• to ensure that it is used in accordance with the instructions
• to be familiar with local regulations relating to safety and accident
prevention
• to inform IDS GeoRadar s.r.l. immediately if the product and the
application becomes unsafe
3.4 Cautionary Notes
3.4.1 Training
For the safe and proper use of the software, it is absolutely essential that it
is operated exclusively by skilled users. A skilled user is someone who has
successfully completed appropriate training. It is therefore strongly
recommended that all users complete such training from IDS GeoRadar. IDS
GeoRadar is not liable for any damages caused by unskilled and/or untrained
users.
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 4 GETTING STARTED

4 GETTING STARTED

4.1 Installation
IBIS Dispatch software kit consists of a USB dongle and a digital package with
the user manual and the installation files:
• IBIS Dispatch software installation files.
• USB dongle;

4.1.1 IBIS Dispatch software installation files

To install IBIS Dispatch software follows these steps:
1. log in with administrator privileges to the PC where IBIS Dispatch will
be installed;
2. install the software by double-clicking on the installer icon from
Installation package and follow the wizard guide (Fig. 1) Fig. 1 - IBIS Dispatch Setup Wizard start screen
3. click the Next button to proceed with the software installation.
When the process is complete, click the Close button to finish the
installation (Fig. 2)

Fig. 2 - IBIS Dispatch Setup Wizard installation Complete

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 4 GETTING STARTED
4.1.2 USB dongle
The software requires a USB dongle key hardware protection system.
If the IBIS Dispatch runs in a PC in the mine network it is necessary after the
installation to:
• enter in the installation folder (default C:\Programs\IDS
GeoRadar\IBIS Dispatch) run SetSHKServerIp_x64.exe as
Administrator;
• insert the IP address (Fig. 3) of the workstation in which Sentinel
Hardware Key Server (Fig. 4) has been inserted, generally it is
plugged in the Data Server workstation;
Fig. 3 - IP Address Sentinel Hardware Key Server
Fig. 4 - USB dongle- IBIS Dispatch runs in Mine network
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• run IBIS Dispatch
If the IBIS Dispatch runs in a PC outside the mine network, it is necessary to
plug the software dongle supplied by IDS GeoRadar in the USB port (Fig. 4)
and install the USB dongle drivers:
Fig. 5 - USB dongle- IBIS Dispatch runs outside mine network
1. log in with administrator privileges to the PC where IBIS Dispatch will
be installed;
2. select the SentinelProtectionInstaller7.6.5.exe file from Installation
package, in the folder \HW Key Driver;
3. run the Sentinel Protection Installer and follow the guided
procedure:
➢ in the first wizard window Fig. 6) click Next to move to the
License Agreement screen;
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 4 GETTING STARTED

Fig. 6 - Wizard for Sentinel Protection Installer Fig. 7 - Sentinel Protection Installer- License Agreement

➢ read and accept the License Grant/Warranty statement: ➢ in the Setup Type window (Fig. 8) select the Complete
➢ select I accept the terms in the license agreement as shown installation option;
in Fig. 7
➢ click Next to proceed to the Setup Type screen;

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 4 GETTING STARTED

Fig. 9 - Sentinel Protection Installer - Pre- installation

Fig. 8 - Sentinel Protection Installer- Setup Type

➢ select Install to start the installation;

➢ select Next to proceed to the Pre-Installation (Fig. 9) screen; ➢ if the Windows Firewall detected screen will appear (Fig. 10),
select Yes to continue the installation;

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 4 GETTING STARTED

Fig. 10 - Sentinel Protection Installer - Windows Firewall detected Fig. 11 - Sentinel Protection Installer - Installation Completed

➢ once installed, click Finish (Fig. 11) to close the Sentinel 4. once the driver installation is finished, restart the PC;
Protection Installer. 5. plug in the software dongle supplied by IDS GeoRadar in the USB
port and then run IBIS Dispatch.

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 4 GETTING STARTED

4.2 Preliminary operations

At the first installation it is necessary to select the interface Language, in the
General dialog (Fig. 12).

Fig. 12 - General settings for Preliminary Operation

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 5 GENERAL DESCRIPTION OF SW INTERFACE

5 GENERAL DESCRIPTION OF SW INTERFACE
IBIS Dispatch interface is composed by the following main bar:
Fig. 13 - IBIS Dispatch Main Bar
The Main bar can be positioned on the top or bottom of the screen, just
clicking on it and dragging it in the desired position.
It permits to access to the following features:
Features with * symbol are available only for Administrator user
type.
Note
When the display is set (see par 8) it is possible to visualize the pop-up
messages of the alarms coming from single or multi pits and previously
configured. The Main Window can be fully customized in terms of:
• Type and number of visualized alarms

• User Login/logout
• Text message
• Colors of the background
• User management* • Sound of the alarms

• Displays management*

• Application settings*

• Log exporting*

• Context help

Additionally, through the last two buttons it's possible:

• Hide the bar itself

• Exit IBIS Dispatch*
Moving the mouse on the icons a tooltip appears.
Fig. 14 - IBIS Dispatch Main Window

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 5 GENERAL DESCRIPTION OF SW INTERFACE

In Advanced settings (see par 13) it is possible to enable the options to:
• visualize the IBIS Dispatch always on top of the screen,
• minimize the Main Window
• automatically maximize the Main Window after a defined period of
time.

All the IBIS Dispatch windows have a contextual help page, easily
accessible by clicking on the ? symbol.
Tip

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 6 HOW TO MANAGE SITES

6.2 Procedure to add a site

6 HOW TO MANAGE SITES
1. Log in as Administrator;
6.1 Description of the function 2. Click on the main bar (Fig. 13) on the icon Settings;
3. In the Application settings dialog (Fig. 14), select from the tab on the
IBIS Dispatch collects in a single interface, alarming information generated left Site List;
by several Guardian projects (single pit and FPM) even from multiple pits
operations. It can also run in the corporate or central offices and collects
alarm data generated at different mine site.

Fig. 15 - IBIS Dispatch configuration

The configuration of the site is preparatory to set the displays and configure Fig. 16- Application settings
the alarms.

4. To add a new site click on the symbol Add a new site;

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 6 HOW TO MANAGE SITES

Fig. 17 - Site configuration

5. In the Site configuration dialog Fig. 17) insert the IP Address of the
PC where it is installed the Data Server;:
6. Insert the IP port number of the PC where it is installed the Data
Server;
7. Verify the connection clicking on Test Connection;
8. If the connection test is successful click on the Ok button to confirm
the data inserted and close the window;
9. If the connection test is failed check:
➢ The Data Server connection;
➢ The firewall activity and disable its functionality
➢ The Data server is running

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 7 HOW TO MANAGE USERS

7 HOW TO MANAGE USERS

7.1 Description of the function

IBIS Dispatch provides for different kinds of user:
• Administrator can perform all the IBIS Dispatch permitted actions
(Users and Displays management, Configuration Settings,
Import/Export log file and Exit from IBIS Dispatch);
• Standard can only Snooze / Acknowledge the alarms.
To perform any action the user has to be logged in. Only one Administrator
account is allowed.
To manage users the user has to have Administration privileges. The actions
permitted from the Users management window (Fig. 18) are:
• Add/Remove user
• Edit User
• Change the administrator password Fig. 18 - Users Management

During the first installation to perform the configuration of IBIS 7.2 Procedure to add an user
Dispatch the user has to be Administrator. By default the
Administrator password is set as password and it must be change 1. Log in as Administrator;
Note from the Administrator during the first installation.
2. Click on the main bar (Fig. 13) on the icon Users Settings;
3. In the Users management dialog Fig. 18), to add a new standard user

click on the symbol Add a new User;

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 7 HOW TO MANAGE USERS

7.4 Procedure to edit an user

1. Log in as Administrator;

2. Click on the main bar (Fig. 12Fig. 13) on the icon Users Settings;
3. In the Users management dialog (Fig. 18, select the name of the user
to be edited;
4. To edit the selected user click on the symbol Edit User;
5. Follow steps 4 to 8.
Fig. 19 - User configuration

7.5 Procedure to change the Administrator password

4. In the User Configuration dialog Fig. 19) insert the user name;
5. Insert the password; 1. Log in as Administrator;
6. Type again the password;
2. Click on the main bar (Fig. 13) on the icon Users Settings;
7. To confirm the entered text click on the Ok button;
3. In the Users management dialog (Fig. 18), select from the tab on the
8. To delete the entered text and close the window click on the Cancel
left Admin Password (Fig. 20)
button.
4. In the first field type the current Administrator password;
5. In the second field type the new Administrator password;
6. In the last field retype the new Administrator password;
7.3 Procedure to remove an user
7. To confirm click on the Ok button;
1. Log in as Administrator; 8. To cancel click on the Cancel button.

2. Click on the main bar (Fig. 13) on the icon Users Settings;
3. In the Users management dialog (Fig. 18), select the name of the
user to be removed;

4. To remove the selected user click on the symbol Remove User;

5. To confirm the user removal click on the Ok button;
6. To cancel the user removal operation click on the Cancel button.

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 7 HOW TO MANAGE USERS

Fig. 20 - Admin Password

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 8 HOW TO MANAGE DISPLAYS

• Colors of the background;

8 HOW TO MANAGE DISPLAYS
• Sound of the alarms
8.1 Description of the function
IBIS Dispatch collects in alarming information generated by several Guardian
projects (single pit and FPM) a single interface, even from multiple pits
operations. It can also run in the corporate or central offices and collects
alarm data generated at different mine site.

Fig. 21 - IBIS Dispatch configuration

IBIS Dispatch can be visualized from different displays. Each display can be
configured from the Admin user that can add/remove or edit a display.
Each Display can be divided in 4 different configurations, with 1, 2 or 4
Fig. 22 - Display possible configuration
sections (Fig. 21). In these sections will be visualized the different pop-
alarms. Each section can be fully customized from the Admin user in terms
of:
• Type and number of visualized alarms ;
• Text message;

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 8 HOW TO MANAGE DISPLAYS

8.2 Procedure to add a display and assign alarm 14. To cancel click on the Cancel button.

1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Displays

Management;

3. To add a new display click on the symbol Add new display;

4. In Select Display select from the drop-down menu the

display to be configured;

5. In Display Name Give a name to the display to recognized it;

6. In Section define how to divide the display space where to

visualized the alarms pop-up; Fig. 23 - Add a new display
7. Click on Please click here to assign alarm info to configure the alarms
of the selected section;
8. In the Alarm configuration (Fig. 24 - Alarm configuration) select the
site, the pit and which radar unit is monitoring. These information
have to be previously configured in the Data Server Administration
tool (see Guardian manual, par. 6.1) ;
9. Chose the background color of the selected section of the Display;
10. Check the box to see the site/pit/radar unit name on the Main
Window;
11. Check the box to select which kind of alarms will be visualized on the
selected section of the display;
12. Write a custom text and adjust custom text font size: it will be
Fig. 24 - Alarm configuration
visualized in the bottom right corner of the display section
13. To confirm click on the Ok button;

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 8 HOW TO MANAGE DISPLAYS

Before adding Display is mandatory to 8.3 Procedure to remove a display

• Configure the Data Server,
1. Log in as Administrator;
• Add almost one Site
Note
2. Click on the main bar Fig. 13) on the icon Displays
The alarm can be displayed only in one section of the Display. The Management;
correspondence is one alarm with one pop-up alarm. 3. To remove a display select the display name;

Note 4. Click on the symbol Remove display;

5. To confirm the display removal click on the Ok button;
To simplify the configuration of the display section, the radar unit 6. To cancel the display removal operation click on the Cancel button.
projects are visualized in descending order (the most recent on
the top) visualize further project information (such as creation
Note date and End Time)
8.4 Procedure to edit a display

Adding a custom text to be visualized in the bottom right of in 1. Log in as Administrator;

the Display is useful to add information related to the system,
to help the IBIS Dispatchers in the monitoring. 2. Click on the main bar (Fig. 13) on the icon Displays
Tip
Management;
3. Select the name of the display to be edited;

4. To edit the selected user click on the symbol Edit Display;

5. Follow the procedure from step 4 to 1.
Fig. 25 – Radar Unit information

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 9 HOW TO SET UP CONNECTION ALARM

To set the connection alarm between:

9 HOW TO SET UP CONNECTION ALARM

9.1 Description of the function • IBIS Dispatch and Data Server

• Data Server and Guardian
IBIS Dispatch collects alarming information generated by several Guardian
projects (single pit and FPM) in a single interface, even from multiple pits it can be done directly from IBIS Dispatch.
operations.
The connection alarms that the software can show are:
9.2 Procedure to set up connection alarm
1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Settings;

3. Select from the tab on the left Connection Alarm (Fig. 26);
4. To set up the connection alarm turn the digital switch on the ON
state;
5. Define the time before alarm activation in hours and minutes;
6. Define the alarm pop-up color;
7. Define the alarm pop-up foreground color;
8. Write in the box the custom message that the user will read when
the alarm will be activated.

Fig. 26 - Connection alarm logic

In general the alarms (hardware alarm, hazard level alarm and connection
error between Controller and Guardian) are configured and generated in
Guardian.

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 9 HOW TO SET UP CONNECTION ALARM

Fig. 27 - Connection Alarm

In the message box write a procedure that the IBIS Dispatcher has
to follow in case of emergency (for example the phone number
to call and/or the actions to carry out)
Tip

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 10 HOW TO CONFIGURE CUSTOM MESSAGE OF THE ALARMS

10 HOW TO CONFIGURE CUSTOM MESSAGE OF THE

ALARMS

10.1 Description of the function

IBIS Dispatch collects alarming information generated by several Guardian
projects (single pit and FPM) in a single interface, even from multiple pits
operations.
Only Connection alarms can be configured directly from IBIS Dispatch (see
page 25). To setup the other alarms please take as reference the Guardian
manual.
For the connection alarm it is possible to customize the pop-up message to
define, for example, what the IBIS Dispatcher has to do in case of that alarm.

10.2 Procedure to add custom message

1. Log in as Administrator;
2. Click on the main bar (Fig. 13 - IBIS Dispatch Main Bar) on the icon

Settings;
3. Select from the tab on the left Connection Alarm (Fig. 27);
4. To set up the connection alarms turn the digital switch on the ON
state;
5. Write in the box the custom message that the user will read when
the alarm will be activated.

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 11 HOW TO SET UP ALARM SOUNDS

11 HOW TO SET UP ALARM SOUNDS

11.1 Description of the function

IBIS Dispatch warns for alarms with pop-up messages error combined with
sounds warning. Every alarm message can be associated with a different
sound that can be easily turned off if required. If multiple alarms will be
generated multiple alarm sounds will play.

11.2 Procedure to set up alarms sound

1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Settings;

3. Select from the tab on the left Alarm Sound (Fig. 28)
4. Check the box of the kind of alarm to associate with the sound ;
5. For the selected alarms, upload the sound from file clicking on the

folder icon ; Fig. 28 - Alarm Sound

6. To turn off the sound, click on the speaker icon .

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 12 HOW TO SNOOZE AND AKNOWLEGE ALARMS

12 HOW TO SNOOZE AND AKNOWLEGE ALARMS

12.3 Procedure to Acknowledge an alarm
1. Click on the Acknowledged
12.1 Description of the function 2. A green tick ✓will appear close the alarm
IBIS Dispatch allows the user either to snooze or acknowledged an alarm-

12.2 Procedure to Snooze an alarm

1. Click on the Snooze ;
2. Select desirable amount of time ;, then click Ok
Fig. 30 – Acknowledged Alarm popup

Fig. 31 – Acknowledged Alarm Information

Fig. 29 - Alarm Snooze Time To identify the alarm level of an alarm, when the user
acknowledges an alarm the popup color does not reset to grey.
In the popup alarm the user can visualize the following
information:
• activation time (in local time)
• acknowledge time (in local time)
Note

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 13 HOW TO MANAGE IBIS DISPATCH WINDOWS

13 HOW TO MANAGE IBIS DISPATCH WINDOWS 6. If in 5. the Custom option is chosen, define the time in the box at the
right of the drop-down menu.
13.1 Description of the function
IBIS Dispatch has an alarms-monitoring use and in some situation it cannot
13.4 Procedure to define the admin auto-logout time
be hidden from other applications windows. In order to prevent the IBIS
Dispatch window from being inadvertently closed or hidden from other 1. Log in as Administrator;
windows it is possible to set the IBIS Dispatch always as a top layer and avoid
the minimization of the IBIS Dispatch window. If it is permitted to minimize 2. Click on the main bar (Fig. 13) on the icon Settings;
the IBIS Dispatch window it is possible to set the time after that the window 3. Select from the tab on the right Advanced Settings (Fig. 32);
will be automatically maximized. By default the Admin User is auto logged 4. Check the box Admin auto-logout ;
out after 5 minutes of inactivity. 5. Choose from the drop-down menu after how long the administrator
user is automatically logged out;
13.2 Procedure to put the windows always on top 6. If in 5. the Custom option is chosen define the time in the box at the
right of the drop-down menu.
1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Settings;

3. Select from the tab on the left Advanced Settings (Fig. 32);
4. Check the box IBIS Dispatch always on top.

13.3 Procedure to enable window maximization

1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Settings;

3. Select from the tab on the left Advanced Settings (Fig. 32);
4. Check the box Auto-maximize window ;
5. Choose from the drop-down menu after how long the maximization
of the window is automatically restored;

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 13 HOW TO MANAGE IBIS DISPATCH WINDOWS

Fig. 32 - Advanced Settings

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 14 HOW TO IMPORT/EXPORT SETTINGS

14 HOW TO IMPORT/EXPORT SETTINGS

14.1 Description of the function

IBIS Dispatch settings can be both imported and exported. In particular the
settings are:
• Site List ;
• General settings (language);
• Connection Alarm;
• Alarm Sounds;
• Advanced settings.

14.2 Procedure to import settings

1. Log in as Administrator;

2. Click on the main bar Fig. 13) on the icon Settings;

3. Select from the tab on the left Advanced Settings (Fig. 32);
4. Click on Import Settings;
5. Chose the settings file to be imported.

14.3 Procedure to export settings

1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Settings;

3. Select from the tab on the left Advanced Settings (Fig. 32);
4. Click on Export Settings;
5. Define the directory where to save the settings file;
6. Define the name of the file.

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 15 HOW TO EXPORT LOG FILE

15 HOW TO EXPORT LOG FILE

15.1 Description of the function

All the actions accomplished in IBIS Dispatch are logged.
The log file is a .csv file that contains:
UTC Time

• IBIS Dispatch Time

• Site Time
• Who is logged in
• Type of action (user interaction or automatic action) Fig. 33 Log Export
• Description of action
• Alarm description
• Alarm status
• Site
• Pit
• Radar Unit

15.2 Procedure to export the log file

3. Log in as Administrator;

4. Click on the main bar (Fig. 13) on the icon Log Export;
5. Select the time period to export from the drop-down menu (Fig. 33;
6. If in 3 the Custom option is chosen define the time period in the box
just below the drop-down menu;
7. Select the directory where to save the log file.

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16 HOW TO LOGOUT

16 HOW TO LOGOUT

16.1 Description of the function

IBIS Dispatch provides for different kinds of user:

• Administrator;
• Standard
Both the users can log out if requested.

16.2 Procedure to logout

1. You are already logged in( as Administrator or standard user);
2. Click on the main bar Fig. 13) on the icon User logout;
3. Click on OK button to confirm the logging out

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17 HOW TO QUIT

17 HOW TO QUIT

17.1 Description of the function

Only the administrator user can quit the IBIS Dispatch application.

17.2 Procedure to quit

1. Log in as Administrator;

2. Click on the main bar (Fig. 13) on the icon Close;

3. Click on OK button to confirm the logging out

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18 HOW TO ASK SUPPORT ONLINE

18 HOW TO ASK SUPPORT ONLINE

18.1 myWorld myDownloads Area

The IDS GeoRadar section of the Leica myWorld portal > myDownloads has
a download area you can access to get the latest update of software,
manuals, guides and other useful tools.

To do this, the first step is to request an account activation.

The request will be handled by the Customer Support of IDS GeoRadar, after
which you will receive an email with your credentials for accessing the
myDownloads area.

18.2 ConnectWise Remote Support Assistance

The ConnectWise Remote Support Center is a service that allows the Fig. 34 – IDS GeoRadar email sent to the customer
activation of a two-hosts session, making your application or your desktop
Clicking on the link in the email, the following window appears. Click on the
available to another user.
arrow to join the session (see Fig. 35).
It can be used to perform web conferences and presentations and is easy to
use thanks to a simple and intuitive interface.

Since there are no firewalls or other types of network configurations, it is a

fast and secure means of reaching any client host in any part of the world. In
fact, you only need to accept to download a small plugin used to permit the
service authentication and functioning.
Fig. 35– Client data insertion form
18.2.1 How to use ConnectWise Remote Support service
You will receive an email from IDS GeoRadar Customer Support containing a
link to the support session (see ).

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18 HOW TO ASK SUPPORT ONLINE

At this point, IDS GeoRadar Customer Care can perform a range of operations
Click on Run to download the Screen Connect application (see Fig. 36)
on your desktop:

• Send and receive files;

• Directly control your PC;
• Chat to ask some physical operation to be performed (for example
connect a cable, turn off/on a system, move some parts).

Fig. 36– Run Screen Connect application

When the IDS GeoRadar technician try to connect to your pc you will receive
a Popup requesting the authorization, click on Allow (see Fig. 37).

Fig. 37– Authorization request

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APPENDIX A DISCLAIMER
APPENDIX A. DISCLAIMER
1. General
i. The present Disclaimer applies to all products designed, produced
and distributed by IDS GeoRadar S.r.l., its Subsidiaries, Affiliated
and authorized Distributors (the “Products”). IDS GeoRadar S.r.l.
reserves full ownership and intellectual property rights of any
“Information” contained in this Disclaimer including Trade Marks
and Graphics. No part of this Disclaimer may be used or
reproduced in any forms without the prior written agreement of
IDS GeoRadar S.r.l.
ii. In the event that any provision of this Disclaimer may be invalid,
unlawful or incapable of being enforced by a rule of law, all other
provisions shall, nonetheless, remain in full force and effect. Failure
to either enforce or exercise any right, privilege, or legal remedy at
any time, any provision contained in this Disclaimer, shall not be
deemed a waiver of such provisions or right, remedy, or privilege.
iii. This Disclaimer shall be interpreted, governed, construed and
enforced in accordance with the laws of Italy. User/Buyer hereby
consents to the exclusive jurisdiction of Pisa.
2. Initial Precautions for Setting-up and Use of the Products.
i. The User/Buyer, for setting-up and using the Products, shall consult
the official documentation provided by IDS GeoRadar S.r.l. for the
Products (“Reference Documentation”) and carefully ascertain the
compliance with national laws and requirements, which may limit
or even forbid their use.
ii. For Products which shall operate by circulation in Public
Areas/Roads, with or without moving traffic, Buyer/User shall verify
the approval of local authority and/or site’s owner according to their
specific procedures. IDS GeoRadar S.r.l. shall not be liable for any
direct, indirect, special, incidental or consequential damages or
injuries, including without limitation, lost revenues or lost profits,
IDS GeoRadar Srl
resulting by un-authorized use of the Products in Public
Areas/Roads.
iii. Buyer/User further warrants:
• that these Products are not being used, in the design,
development, production or use of chemical, biological,
nuclear ballistic weapons. Buyer/ User will defend,
indemnify and hold IDS GeoRadar S.r.l. harmless against any
liability (including attorney’s fees) for non-compliance with
the terms of this article.
• That, if IDS GeoRadar S.r.l. requires that Buyer/User shall
carry out a training with reference to some Product
categories, no operation or use of the Products shall be
started before its designated Operator/s has got the User
Certificate, as defined by IDS GeoRadar S.r.l. specific
procedure which the Buyer confirms to know and accept.
iv. For Products which include specific “Operational” software with
automatic data processing and analysis “Tools”, e.g. the IBIS
Products and Hydra Products, User shall be aware that the results
provided by these “Tools” may be not error free. User that
completely relies on the outcomes provided by these Tools only,
does it at his own risk.
v. In no event IDS GeoRadar S.r.l. shall be liable for special, direct,
indirect, incidental, exemplary, punitive or consequential damages
including, but not limited to, loss of profits or revenue, caused by
the use of the Products, either separately or in combination with
other products or relied upon the results provided by the above
“Tools”.
3. Disclaimer for the “Use” of the Products.
i. The User shall follow the instructions provided by IDS GeoRadar
S.r.l. in its official “Reference Documentation” for the Product, in
particular the User’s Technical Manual which contains all the
specific steps and recommendations for a correct setting-up and use
of the Product.
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APPENDIX A DISCLAIMER
ii. In no event IDS GeoRadar S.r.l. shall be liable for special, direct,
indirect, incidental, exemplary, punitive or consequential damages
including, but not limited to, loss of profits or revenue, caused by
the missed or incomplete observance of the instructions and
prescriptions for the use of the Products, either separately or in
combination with other products, including but not limited to the
following main aspects:
a. Use of IDS GeoRadar S.r.l. Products outside its limitation of
use, without proper and adequate scientific/technical
knowledge or without specific training.
b. Use of results/outcomes of the measurements performed
by the Product aimed to safety aspects without using
adequate control procedures and assessment by skilled
personnel.
c. Opening of the Equipment (for HW Products) without
express written authorization of IDS GeoRadar S.r.l.;
d. Unauthorized changes and additions to the Products.
e. Use of the Products connected to suspected non-working
equipment or with equipment (mainly PC) having
characteristics not in compliance with the required
specifications of IDS GeoRadar S.r.l. not expressly
authorized by IDS GeoRadar S.r.l.;
f. Poor or faulty operation of the electrical and
telecommunication networks not directly managed by IDS
GeoRadar S.r.l. or its delegates.
g. Poor or faulty operation Software/Hardware of the third
parties connected with IDS GeoRadar S.r.l. Equipment.
h. Poor or faulty operation of the Products due to Software
Virus which infected the Products after their delivery.
i. Use of the Products which have encountered suspected
manumissions, accidents, electrostatic shocks, flashes, fire,
IDS GeoRadar Srl
earthquake, flooding or other natural disasters or
unexpected events.
j. Use or storage of the Products outside the limits of the
“Operational Temperature Range” specified by IDS
GeoRadar S.r.l.
4. Monitoring Products.
i. IBIS and Hydra Products (the Monitoring Products”) use a leading-
edge technology for monitoring slope movements and has proven
as an effective tool for the early detection of critical movements,
possibly leading to slope failures. Especially in situations where
people and machinery are located or working in proximity of
unstable slopes, the technology used by Monitoring Products, in
addition to other suitable monitoring technologies, maximizes the
probability of detecting early signs of slope failures, thus permitting
the prompt evacuation of people and assets at risk.
ii. Monitoring Products have been designed and developed to cope
with very harsh environments. Should the system may become
temporary unavailable due to an unexpected hardware failure,
monitoring data will not be available until the instrument is repaired
iii. Monitoring Products are a monitoring instrument that works like
other monitoring instruments and cannot cause or prevent a
collapse to happen. As a monitoring instrument, it helps
professionals in providing measurements of movements of the
monitored area, which according to the geological context can be
interpreted as a sign of a potential collapse. Generally, the radar is
also operated in conjunction with other monitoring instruments to
have the largest information and for complementing pros and cons
of each technology. The interpretation of data provided by the
multiplicity of monitoring sensors has then the purpose of detecting
movements that can be interpreted as precursors of a collapse.
iv. Monitoring Products include specific “Operational” software with
data processing which may give outcomes/results for helping User
in the monitoring of “the stability conditions” of a specific area. We
remind however that the setting of the alarm thresholds is uniquely
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APPENDIX A DISCLAIMER
an expert User’s responsibility and that this setting must be done
according to the accurate knowledge of the particular geological
context.
v. Nevertheless, (even though the radar technology employed by
Monitoring Products, is deemed among the most reliable for the
monitoring of instable slopes) IDS GeoRadar S.r.l. has the obligation
to remind the Users that the technology used by Monitoring
Products transmits and receives an electromagnetic signal that by
its nature is influenced by many factors such as: the parameters
introduced by the User/s, the distance, the ground material, the
surface roughness and the electromagnetic wave incidence, which
may distort its outcomes, thus giving rise to false or missing alarms.
vi. In particular the following aspects must be considered when
working with Monitoring Products:
o Due to the very short time of activation and minimum
deformation before a sudden rockfall event, it may be not
always possible to generate proper alerts prior to the
collapse.
o Even if the technology used provides state-of-the-art
performance in terms of spatial resolution and accuracy of
measurement, movements affecting portions of the slope
below the radar resolution could go beyond the minimum
detectable movement.
o Although the radar can measure differential displacements
(between two successive acquisitions) with sub-millimeter
precision it must be reminded that errors in the
displacement measurement cumulate with the observation
time and its effective value is dependent on many factors,
such as reflectivity of the monitored surface, atmospheric
variations etc.
o The technology used measures the displacement along the
line of sight only. The number of radars to be installed and
their locations must be then carefully chosen to reduce the
presence of uncovered or not properly covered areas (e.g.
IDS GeoRadar Srl
movement vectors occurring perpendicularly or close to a
perpendicular to the line of sight).
o Monitoring Products measure the relative line of sight
displacement between the radar and the monitored
surface. In case the radar is installed on an unstable
location, the movement of the radar setup could be
interpreted as deformation of the monitored surface.
o The accuracy of the Monitoring Products in deformation
measurement is dependent on the strength of the signal
reflected back by the variable ground surface; performance
cannot be uniform on the entire monitored scenario; e.g.
some areas may not produce a signal strong enough to
enable a proper early detection of collapses. Particularly,
the radar signal can be affected by the presence of
vegetation on the slope.
o Movement of portions of terrain which are (or are close to)
perpendicularly oriented with respect to the radar line of
sight, could be underestimated or, even, undetected.
o The propagation of electromagnetic signals generated by
the radar, is affected by atmospheric conditions along the
travel path. IDS GeoRadar Radar technology incorporates
state-of-the-art algorithms for the correction of those
atmospheric-induced variations. However, modeling of real
phenomena (like atmospheric variations) always leads to an
approximation of real-world physics, which in some
circumstances may introduce spurious data, thus limiting
the radar performance.
o Due to the complex physics of electromagnetic wave
propagation some slope scenarios could generate multiple
reflections of radar waves which cannot be totally predicted
or detected. In these circumstances a proper evaluation by
radar expert may be necessary to assess the origin of the
interference. Furthermore, the proper alarming on
impending slope failures relies on the selection of hazard
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APPENDIX A DISCLAIMER

thresholds, which must be done by skilled and properly

trained operators. The selection of the thresholds is solely
an User’s responsibility and must be based on geotechnical
considerations, risk evaluation, in-situ operational
procedures and, possibly, on the past records of the slope’s
movement.
As such, the procedure is not inherently able to predict
new, unprecedented movement behaviors that could
happen in the future and that can result in missing alarms.
Therefore, when Monitoring Products are used in critical
monitoring for safety purposes, like real time monitoring of
unstable slopes, User must be aware that the assessment of
the stability conditions of the observed targets must be
tasked to skilled and certified operator/s able to understand
data supplied by either Monitoring Products or other
equipment employed to such purpose; only operators
officially trained and regularly updated by IDS GeoRadar
S.r.l. (holding an “User Certificate” thereof) are allowed to
use Monitoring Products. I
DS GeoRadar S.r.l. assumes no liability for any direct,
indirect special, incidental or consequential damages or
injuries caused by such reliance or for the use of Monitoring
Products by Users not holding an “User Certificate” issued
by IDS GeoRadar S.r.l.
Any Buyer or User that completely relies on information
obtained from the automated data processing/analysis
tools only does so at his own risk and, in the event that
Monitoring Products have been purchases by User, possible
damages caused to Monitoring Products during operations
performed by not-certified operators are not covered by
the applicable Warranty Terms in force.
.

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APPENDIX B CUSTOMER SUPPORT AND CONTACTS

APPENDIX B. CUSTOMER SUPPORT AND CONTACTS

The IDS GeoRadar Support team is available to answer any question about:
• general enquiries
• request of advertising material
• technical issues
as well as listening to your suggestions too.

Please, feel free to contact us at:

IDS GeoRadar s.r.l.

via Augusto Righi, 6/6A/8

Ospedaletto - 56121
Pisa, Italy

MINING Customer Support (+39) 050 8934 122

GEO Customer Support (+39) 050 8934 121

support.mining@idsgeoradar.com
support.geo@idsgeoradar.com

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