WEEK 3

THE COMMUNICATION
BREAKDOWNS: THE BARRIERS TO
EFFECTIVECOMMUNICATION

With Teacher DARLENE Z. JACABAN, LPT

 Learning Objectives
At the end of the lesson, the students
should be able to:
a . C o m p r e h e n s i v e l y id ent if y the
different communication obstacles
that destroy the smooth flow of
information exchange;
b. Appr eciate the im por t ance of
recognizing the noise in making
plans before doing public speaking;
and
c. Demonstrate level of understanding
thru an online activity.
Motivational learning
video clip
Click this:..\..\Downloads\The Dark Knight- Joker Interrogation Scene
Spoof.mp4
 Th e Tr o u b l e s o f
Co m m u n i c a t i o n
B r e a k d ow n : I t ’ s
types and causes
Noise can be everywhere and it is not healthy every time we
are engaged in an important conversation due to its possible
detrimental impacts. For sure you have come across a
classmate asking you for something while you are seriously
listening to the discussion of your teacher or participated in
an online discussion and could not properly understand the
instruction because other livings things are making annoying
scene.
 N E V E R H AV E I
EVER…

…INVOLVE MYSELF TO BRAWLING

BECAUSE I MISINTERPRETED THE
WORDS OF MY
CLASSMATES/COLLEGUES/SIBLINGS.
 N E V E R H AV E I
EVER…

…CONDEMN MY PARENTS
BECAUSE THEY WON’T
ALLOW ME TO HAVE FUN WITH
MY FRIENDS.
 N E V E R H AV E I
EVER…

…BACKSTABBED MY
TEACHER BECAUSE I AM NOT
READY TO ACCEPT HIS/HER
IMPOSED CLASSHOME RULES!
N E V E R H AV E I
EVER…

…SKIPPED/LEFT/BE
ABSENT IN A CLASS
BECAUSE I AM NOT INTHE
MOOD TO ATTEND
LESSON.
N E V E R H AV E I
EVER…

…TALKED TO SOMEONE
FOR A VERY LONG TIME
BECAUSE OF HE/SHE IS
OFFENSIVE.
Good communication is not just a process of transferring
information from one entity to another. It's an art of first
listening or reading the information, comprehending it,
processing it and then transferring it. There is a huge
amount of effort that goes into communication.
Gestures, tone of voice, body language and spoken
language are some of the important aspects of
communication. If the other person is unable to
comprehend any of these factors, then the process fails.
 WHAT IS COMMUNICATION
BARRIER?
The process of communication has multiple
barriers. The intended communique will often be
disturbed and distorted leading to a condition of
misunderstanding and failure of communication. The
Barriers to effective communication could be of many
types like linguistic, psychological, emotional,
physical, and cultural etc.
 Roots of Communication
Barriers
• Sender-oriented Barriers (lack of planning,
clarity about the purpose of communication,
improper choice of word, wrong choice of
channel).
• Receiver-oriented Barriers (poor listening, lack
of interest).
• Channel- oriented Barriers (noise, wrong
selection of medium).
Physical/Environmental Barrier

Language Barriers

Psychological Barriers

Physiological Barriers

Attitudinal Barriers

Cultural Barriers
 Physical/Environmental
Barrier
• These barriers are mostly easily
removable in principle at least. They
include barriers like noise, closed
doors, f a u l t y e q u i p m e n t u s e d f o r
communication, closed cabins, etc.

• Time, Place, Space, Climate, and

Noise are the key environmental /
physical constraints.
 When people have to interact across time zones in
Time various nations, time becomes a physical barrier.
People become irritated / impatient and annoyed when they
Place are in an inconvenient location, with rickety furniture, bad
lighting, and little room.

Because technology prevents oral or face-to-face

Space communication, the physical distance between persons who
need to communicate might also be an issue.

Though the term "climate" alludes to the human interactions that exist there,
Climate it is no exaggeration to state that the actual room temperature aids in
keeping people's heads cool!

On the manufacturing floor, at the bus stop, or at the train station, effective
communication is nearly impossible. No one should try to outshout a machine in order
Noise to communicate effectively. Instead, he should pick a more quiet location to deliver
his message or facts.
Linguistic/Language Barriers
If the sender and speaker does not share
the same language, misunderstanding
could arise and it is impossible to
establish a good relationship with the
person you are talking with.

Language proves to be a barrier at

different levels, such as semantic (
meaning), syntactic ( grammar), p h o n o
l o g i c a l ( p r o n u n c i a t i o n ,
intonation, pitch etc.) and f inally linguistic
(across languages)
The use of
Jargon
People that belong to a
specific group or field of
work, such as doctors,
attorneys, computer
software engineers, or
college students, utilize
specific terminologies or
technical phrases.
Language
Differences
When people don't
understand one
other's language, it
becomes a barrier. Phonological
Concerns
When we come across
terms that sound
the same when spoken
but mean completely
different things, we can
build barriers.
 Psychological
Barriers
There are various mental and
psychological issues that may be
barriers to effective communication.
Some people have stage fear,
speech disorders, phobia,
depression etc. All of these
conditions are very difficult to
manage sometimes and will most
certainly limit the ease of
communication.
 Emotions Prejudice Halo
Emotions can
positive, such as joy
be Prejudices about Effect
and happiness, or certain communities
negative, such as fear, or groups of people, We make
rage, and mistr ust . If for example, are
emotion are not mistakes in
controlled, both founded on judgment and
happy and negative ignorance and a lack don't understand
emotions operate as of information.
barriers. the person.
 Because one's self- Status does not
image is a product of create
Status
one's genes, barriers by itself ;
environment ,and nevertheless, when a
experiences, each person becomes overly
person's self-image is aware of his or her
distinct and distinct status, whether s
Self-image from the others. becomes a barrier..

Closed Mind A closed mind is one The receiver may Inattentiveness

that refuses to
accept another
not pay attention to and
the sender's Impatience
person's message or may be
perspective or point too i m p a t i e n t t o
of view on a subject h e a r i t completely
because it differs and correctly.
from his own.
 Physiological Barriers
Certain disorders or diseases or other
limitations could also prevent
effective communication between the
various channels of an organization.
The shrillness of voice, dyslexia, etc.
are some examples of physiological
barriers to effective communication.

The physiological barrier is

exacerbated by the limitations of the
human body and intellect, preventing
the communication from reaching its
intended destination or having
significance.
Physiological barriers may
result from individuals'
personal discomfort, caused
by ill-health, poor eye sight,
or hearing difficulties.
 Attitudinal Barriers
This barrier arises every time the
listeners their own prejudices about
the speaker and neglect to follow the
instructions of the speaker. When
attitudinal barriers override the
sense of professionalism in a
workplace, it can become difficult
for a group to engage in their work
productively.
 Cultural Barriers
Different cultures have a different meaning
for several basic values of society.
Dr e ss i n g , Religions or lack of them, food,
drinks, pets, and the general behavior will
change drastically from one culture to
another. Hence, it is a must that we must
take these different cultures into account
while communication. This is what we call
being culturally appropriate.
 1 The Use of Highfalutin Terms

Other Common
2 Differences in viewpoint
Communication
Barriers
Lack of attention, interest, distractions, or
3 irrelevance to the receiver
 Detrimental
Impacts of Misunderstanding
Communication Demotivation
Barrier
F a i l u r e to a d d r e s s c o m m u n i c a t i o n Conflict/Argument
barrier may breed various detrimental
aftermaths. Developing yourselves into a
great public speaker requires anyone to be
exposed with its unwelcoming outcomes. Disorganization

Relationship Gap
Overcoming The
Barriers of
Communication
Asking for clarification
Whenever possible, we ask the people we talk with or anyone giving a lecture
or speech to clarify what they are trying to express if we think we do not
understand them. We must note that there are different ways of asking for
clarification based on the formality of a situation, differences in rank between
speaker and listener, and the level of intimacy between speaker and listener.
Repetition
A speaker may also repeat an utterance to make sure that the listeners do not
misunderstand it. A listener may also repeat what a speaker said as a way of
signaling that he or she is trying to make sure that what was heard was correct
and for the speaker to correct any error in communication.
Rephrasing
It involves repeating the same message using different words or expressions.
Listeners, especially ones who are not very good in the language spoken, may not be
familiar with a certain word, phrase, or expression. Say for instance, when a speaker
uses an idiom, less proficient listeners may not understand it. For this reason, the
speaker may have to rephrase the idiom using more literal wording.
Using Nonverbal Language
Using the nonverbal language is another very common way of preventing
communication breakdown. This strategy is used particularly when at least one of the
participants is not proficient in the language. It can also be employed when the
spoken utterances are difficult to perceive as when speaking in a noisy environment,
when the speaker has difficulty in speaking or when the listener has difficulty in
listening.
Create a Climate of Trust and Openness
Building a conducive and friendly atmosphere for the exchange of information
promotes a productive and healthy communication encounter. And making a
special effort to understand each other's perspective may lead to holistic
enlightenment for both communication participants.
 ACTIVITY: THE CALL CENTER
AGENT CHALLENGE
• You will have a freedom in selecting your pair.
• One should act as an agitated customer and the
other should act as a call center agent.
• In 2-3 minutes of video clip, kindly depict in your role
play how communication barriers affect the mood,
behavior, and decision of a person and end your
presentation with a resolution of the problem.
• Use English in performing the task.
Should you have questions about our
lesson, contact me through these:

Facebook/Messenger:
Darlene Z. Jacaban

Gmail: htc_jacaband@online.htcgsc.edu.ph