1

1 Source: protiviti
Table of Contents
INTERNAL AUDIT FEEDBACK QUESTIONNAIRE: SAMPLE 1 ...............................................................................3
2 Source: protiviti
INTERNAL AUDIT FEEDBACK QUESTIONNAIRE: SAMPLE
1
INTRODUCTION
Attached is a copy of our client satisfaction questionnaire (CSQ). The information you provide will play an
essential role in the ability of internal audit to better meet your expectations for services. I want to thank you in
advance for your willingness to participate in our client satisfaction program.
To complete the survey:

• Launch the CSQ template.
• Select your responses by marking the desired option from the five columns provided below. On Page 3 of the
survey, there are text fields for any comments that you may have.
• Save the completed questionnaire on your hard drive, click the reply button on the original email, attach the
completed questionnaire, and click the send button to submit your responses.
If possible, please respond by (Insert Date). We look forward to your response and will contact you regarding any
comments that require our attention or clarification.
Thank you for your help with this important matter.
(Insert Name)
(Insert Position Title)
(Insert Company Name)
QUESTIONNAIRE
Date: ___________________________________________________________________________
Audit Area: ___________________________________________________________________________
Completed By: ___________________________________________________________________________
Neither
Strongly Strongly
Agree Agree nor Disagree
Agree Disagree
Disagree
The Audit
Processes were performed in a timely

manner.
Business concerns were addressed.
3 Source: protiviti
Neither
Strongly Strongly
Agree Agree nor Disagree
Agree Disagree
Disagree
Daily activity disruption was minimal.
Communication
Audit objectives were communicated

clearly.
Audit results were timely and adequate.
Reporting
Conclusions were logical and well-

documented.
Results were adequately reported, and

appropriate perspective was provided.
Reports were clearly written and logically

organized.
Reports were delivered in a timely manner.
Recommendations were constructive and

actionable.
Audit Personnel
Adequate knowledge of audit areas was

demonstrated.
Personnel was courteous and professional.
Requests for information and workspace

requirements were reasonable.
Value was provided to my organization

since the audit.
HOW DID WE PROVIDE VALUE?
PLEASE ENTER YOUR COMMENTS BELOW
Risk Protection and/or Error Detection:
__________________________________________________________________________________________
Controls Improvement:
4 Source: protiviti
__________________________________________________________________________________________
Process Efficiency Improvements:
__________________________________________________________________________________________
Cost Reduction:
__________________________________________________________________________________________
Sharing Best Practices:
__________________________________________________________________________________________
Additional Comments:
__________________________________________________________________________________________
Other (People, Etc.):
__________________________________________________________________________________________
Thanks again for your assistance in this valuable program.
5 Source: protiviti
2
OUR COMMITMENT TO CLIENT SERVICE
As part of our ongoing commitment to providing the highest quality internal audit services and to help us
understand how we are managing your expectations, we ask that you please complete this brief questionnaire
related to your recent audit. Our team will use your valuable feedback to help us improve our service to you in the
future and to focus on the areas that are most important to you and your business.
Thank you for your time and honest feedback.
END-OF-AUDIT FEEDBACK SURVEY
Description of Audit or Review: _____________________________________________________________
Completed by: ___________________________________________________________________________
Your Name: _______________________________ Position: ____________________________
Phone: _______________________________ Date: ____________________________
End of Audit Feedback Survey 1 2 3 4 5
Overall Expectations
What is your overall evaluation of

internal audit’s performance for this
project?
How much value do you believe the

audit provided to your
group/department?
How likely are you to use internal

audit for future projects?
How much would you be willing to

recommend internal audit to other
members of management?
Planning the Work
Goals and objectives were

understood and agreed upon before
the work began.
6 Source: protiviti
Approach to the work was

communicated effectively.
Work was scheduled at an

appropriate time.
Comments:
Execution of Work
Sufficient notification of work required

was provided.
Work was performed efficiently and

effectively in an acceptable amount of
time.
Agreed-upon goals and objectives

were achieved.
The disruption of daily activities was

minimized as much as possible.
Comments:
Findings and Reporting
Findings were communicated to an

appropriate level in a timely manner.
Recommendations were meaningful,

relevant and useful sources of
information.
The report was clearly written and

logically organized.
The report was issued in a timely

manner.
Comments:
Our Client Service Team
Adequate knowledge of audit areas

was demonstrated.
Concerns and issues were

understood.
7 Source: protiviti
Professionalism and courtesy were

exhibited.
Proactive steps occurred.
All teams worked well.
Creative ideas in exploring

alternatives arose.
Would you ask internal audit for help

in a situation warranting their Yes Possibly No
attention?
Comments:
8 Source: protiviti
3
Audit Title: _____________________________________ Audit Client: ____________________________
Audit Conducted By: _____________________________ Department: ____________________________
Strongly Neither Agree Strongly

Evaluation Question No Basis
Agree nor Disagree Disagree
The audit objectives, purpose and scope

were clearly communicated to me.
The audit took an acceptable amount of

time (from entrance to exit).
The disruption of daily activities was

minimized as much as possible during the
audit.
Business concerns and perspectives on key

operating areas were adequately
considered during the audit.
Communication of audit results and status

during the audit was timely and adequate.
The auditor(s) demonstrated technical

proficiency in the audit areas.
The auditor(s) demonstrated courtesy,

professionalism, and a constructive and
positive approach.
The auditor(s) demonstrated effective

communication skills.
Conclusions and opinions of the auditor(s)

were logical and well-documented.
Audit results were accurately reported, and

appropriate perspective was provided.
The audit report was clearly written and

logically organized.
Audit recommendations were constructive

and actionable.
9 Source: protiviti
Strongly Neither Agree Strongly
Evaluation Question No Basis
Agree nor Disagree Disagree
The auditor(s) appropriately followed up on

corrective action.
Internal audit services (IAS) demonstrated

independence and objectivity while
performing the audit.
Audit management was effective and

provided oversight and a clear
understanding of internal audit's purpose.
Overall, the audit added value to my

organization.
Please feel free to provide additional comments regarding the performance of IAS in the space provided below.
We are especially interested in any thoughts you might have on how we can improve our efforts to provide value
at Company X.
Comments:
Completed By: ___________________________________________ Date: ___________________
PLEASE RETURN THIS SURVEY TO

Internal Audit Services
Mail Code XXXX
10 Source: protiviti

1

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

1

Uploaded by

Copyright:

Available Formats

1 Source: protiviti

To complete the survey:

Thank you for your help with this important matter.

(Insert Position Title)

(Insert Company Name)

Audit Area: ___________________________________________________________________________

Completed By: ___________________________________________________________________________

Processes were performed in a timely

Business concerns were addressed.

Daily activity disruption was minimal.

Audit objectives were communicated

Audit results were timely and adequate.

Conclusions were logical and well-

Results were adequately reported, and

Reports were clearly written and logically

Reports were delivered in a timely manner.

Recommendations were constructive and

Adequate knowledge of audit areas was

Personnel was courteous and professional.

Requests for information and workspace

Value was provided to my organization

HOW DID WE PROVIDE VALUE?

PLEASE ENTER YOUR COMMENTS BELOW

Risk Protection and/or Error Detection:

Process Efficiency Improvements:

Sharing Best Practices:

Other (People, Etc.):

Thanks again for your assistance in this valuable program.

OUR COMMITMENT TO CLIENT SERVICE

Thank you for your time and honest feedback.

END-OF-AUDIT FEEDBACK SURVEY

Description of Audit or Review: _____________________________________________________________

Completed by: ___________________________________________________________________________

Your Name: _______________________________ Position: ____________________________

Phone: _______________________________ Date: ____________________________

End of Audit Feedback Survey 1 2 3 4 5

What is your overall evaluation of

How much value do you believe the

How likely are you to use internal

How much would you be willing to

Planning the Work

Goals and objectives were

Approach to the work was

Work was scheduled at an

Sufficient notification of work required

Work was performed efficiently and

Agreed-upon goals and objectives

The disruption of daily activities was

Findings and Reporting

Findings were communicated to an

Recommendations were meaningful,

The report was clearly written and

The report was issued in a timely

Our Client Service Team

Adequate knowledge of audit areas

Concerns and issues were

Professionalism and courtesy were

Proactive steps occurred.

All teams worked well.

Creative ideas in exploring

Would you ask internal audit for help

Audit Title: _____________________________________ Audit Client: ____________________________

Audit Conducted By: _____________________________ Department: ____________________________

Strongly Neither Agree Strongly

Your Name: ___ Position:

Phone: ___ Date:

Audit Title: _________ Audit Client:

Audit Conducted By: _ Department:

Completed By: _________________________ Date: _