Name

Phone Number , Email

Dear Hiring Manager,

I'm excited to be applying for the position (contoh Customer Support Manager)
at (Perusahaan) because I am very interested in hospitality and tech industry .
With a Management degree and more than 5 years of experience in Fast
moving environment and tech industry, I offer a unique combination of
knowledge, expertise and technical skills to help your company achieve its
business goals.

During my role at XXX (perusahaan), I am responsible for overseeing the full

spectrum Customer success, including analysing existing Customer support
models, developing new SOPs to maximize efficiencies and communicating
quality standards to cross-functional teams. I managed to change the ticketing
system using new tools that give a better customer solution and resulted in
accomplishing in a better retention rate to increase 10%. I also develop new
flow for customer experience feedback process which resulted to the increasing
of CSAT rate to 97% because of faster response and more efficient solution.

My Experience in YYY Indonesia position, I was responsible for formulating,

developing and implementing strategies and processes for and customer
service from scratch , Including Building team, creating end to end user flow
and efficient troubleshooting process. I established new metrics and KPIs that
increase team’s productivity and clearer reporting process. I managed to
develop the better monitoring tools during the shifting from WFO to WFH
because of the COVID. I also successfully create a training dashboard and
program that improving a better quality customer service

Thank you for your time and consideration. I'm looking forward to learning
more details about the Customer Support Manager position. I'm excited to
speak with you further about how my combined education and expertise can
create the greatest impact for your company.

Sincerely,

Name