Escalation Matrix – Espresso Financial Services Private Limited (formerly known as Sharekhan Comtrade Private Limited)– Broking services

Escalation Details of Contact Person Address Direct Contact Email id Operational

Level No. Working Hours
Level 1 Customer Care Customer Empire Plaza, Lal 022-67670700 support@myespresso.com Monday to
Service Bahadur Shastri Rd, Friday
Chandan Nagar, 08:30 am to
Vikhroli West, 05:00 pm
Mumbai - 400083,
Maharashtra
Level 2 Head of Mary D'souza Empire Plaza, Lal 8655939558 escalations@myespresso.com Monday to
Customer Care Bahadur Shastri Rd, Friday
Chandan Nagar, 10:00 am to
Vikhroli West, 05:00 pm
Mumbai - 400083,
Maharashtra
Level 3 Compliance Sandeep Sharekhan Limited, 022- 61169602 complianceofficer@myespresso.com Monday to
Officer Adhangale 10th Floor, Beta Friday
Building, Lodha 10:00 am to
iThink Techno 05:00 pm
Campus, off. JVLR,
Opp. Kanjurmarg
Railway Station,
Kanjurmarg (East),
Mumbai - 400042,
Maharashtra
Level 4 Chief Executive Kalyanaraman The Ruby, 18th Floor, 8655939551 ceo@myespresso.com Monday to
Officer (CEO) 29 Senapati Bapat Friday
Marg, Dadar (West), 10:00 am to
Mumbai – 400 028, 05:00 pm
Maharashtra, INDIA.

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at
https://scores.gov.in/scores/Welcome.html or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS/ or
https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or https://www.mcxindia.com/Investor-Services.

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Escalation Matrix – Espresso Financial Services Private Limited (formerly known as Sharekhan Comtrade Private Limited)– Depository
Participant Services

Escalation Details of Contact Person Address Direct Contact Email id Operational

Level No. /Working Hours
Level 1 Customer Customer Empire Plaza, Lal Bahadur 022-67670700 dpcell@myespresso.com Monday to Friday
Care Service Shastri Rd, Chandan 08:30 am to 05:00
Nagar, pm
Vikhroli West, Mumbai -
400083, Maharashtra
Level 2 Head of Mary D'souza Empire Plaza, Lal Bahadur 8655939558 escalations@myespresso.com Monday to Friday
Customer Shastri Rd, Chandan 10:00 am to 05:00
Care Nagar, pm
Vikhroli West, Mumbai -
400083, Maharashtra
Level 3 Compliance Sandeep Sharekhan Limited, 10th 022- 61169602 complianceofficer@myespresso.com Monday to Friday
Officer Adhangale Floor, Beta Building, Lodha 10:00 am to 05:00
iThink Techno Campus, pm
off. JVLR, Opp. Kanjurmarg
Railway Station,
Kanjurmarg (East),
Mumbai - 400042,
Maharashtra
Level 4 Chief Kalyanaraman The Ruby, 18th Floor, 29 8655939551 ceo@myespresso.com Monday to Friday
Executive Senapati Bapat Marg, 10:00 am to 05:00
Officer Dadar (West), Mumbai – pm
(CEO) 400 028, Maharashtra,
INDIA

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at
https://scores.gov.in/scores/Welcome.html or Depositories at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx,
https://www.cdslindia.com/Footer/grievances.aspx.

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal