Northeast FrontierRailway

Joint Procedure Order for establishment of Payment gateway and collection of prepaid amounts
towards Electricity Energy Bill by the Railway Employees and other consumers (like vendors,
other Govt Departments etc) associated with Railway.

JPO no:EL/M/70/0 Date:01.12.2023

1. Selection of a Payment Gateway Service Provider. The Payment Gateway Service Provider
should be an entity having authorisation of Reserve Bank of India (RBI) for operation of
Payment gateway system and must comply with all the relevant RBI guidelines. Preference
should be given to IRCTC, only on their non-response other providers to be approached.
2. Allocation of a bank account of Railway by FA&CAO for transferring prepaid amount to this
account as collected by the Payment Gateway Service Provider from the Railway employees
and other electricity consumers (like vendors, other Govt Departments etc) associated with
Railway (henceforth known as Consumer).
3. On finalisation of the bank account, Sr.DFMs will furnish the necessary bank details to the
Payment Gateway service provider in prescribed proforma with the due verification and
confirmation of the details by the concerned bank for remittance of the fund collected.
4. Filling up of various other forms like KYC, Client Information form etc as asked by the payment
gateway service provider for making agreement by railway will be ensured by
Sr.DEE(G)/Dy.CEE(WS).
5. Signing of an agreement with payment gateway service provider by Sr.DEE(G) & Sr.DFM of
the division or by DyCEE(WS) & DyFA&CAO(WS) of workshop as the case may be. The
agreement should be vetted and a copy of the same also be provided to the concerned
Accounts office.
6. Sr.DEE(G) of the division or DyCEE(WS) of workshop should ensure proper integration of the
Payment Gateway with the Smart Prepaid Meter OEM Software for recharging of Smart
Prepaid meter with amount paid by the consumer through payment gateway and continuation
of service to consumer.
7. Service charges and taxes as applicable for using Payment Gateway to be charged to the
consumer.
8. Proper accountal of the amount deposited by the Payment Gateway with consumer ID shall be
ensured by both Sr.DEE and Sr.DFM offices. Monthly statement and data format to be decided
and incorporated in the agreement along with condition that same need to be sent to the
designated office email-Ids of both Sr.DEE/DyCEE(WS) & Sr.DFM/DyFA&CAO(WS)/WAO.
9. Proper registration of consumer provided with smart prepaid meter to be ensured by Sr.DEE/G
for smooth deposition of recharge amount using Payment Gateway and recharging of meter for
continuation of service.
10. Duly reconciled Monthly statement of amount collected should be made by each
division/workshop, as the case may be, in association with Payment gateway Service Provider
and intimate both PCEE & PFA offices without fail.

Dy.CAO/G/NFR Dy.CEE/PS/HQ/NFR
Copy to (1) PCEE, PFA, PCPO and all other PHODs: for kind information.
Copy to (2) All DRMs and CWM/WSs : for kind information.
Copy to(3) All SrDEE, All SrDFM, All DyCEE/WS & DyFA&CAO/WAOs: for information & necessary
action

Dy.CAO/G/NFR DyCEE/PS/HQ/NFR