DArEO

PAGEA
WAability the suDded
3 uAuIy CONCEPTS 9. guntionality q the þuoduct
3 Maintainability thfuoduct
hat do you
men "Qualiny Reliabilitky thi uadut
Bua foxtability of the buoduct
measune e vaopaaDet 6 eicieny the fuoduet
sthe Quality &ice wshich atty
Quality the
to CenAisBeny mut exced witonmt
that
ene a the qualityfitnquu daned
buoduct
eapectatien
Quality
btuuice iMENSiONS QuaiTy
Quality
Lit
þodutandiignitia the degue af
exallene
Aimensitne Meaning
fex7oxnane Khirnauy Hodud chavacteisthu
Basically (uality ha to be fexceived by &uch as the bghtnuu the pitue
the ustemek mean&
Aatiajed. then the þakculax Heduct ot Featu `eendaxy puodut chaxatuistics,
Leuice in the manket, added special featuua sUc as
but the Customes i net satisked then design seate CaH
that Buoduet will not uithstand in thia Lok CUnd
Lempetitive maxkt
Chaadxistics Bf Quality failue -fe begomane
he baic sheitied uitd time
chaxadistiunothing'
these
s quality
bu the
guen
Meetng heeiieatem undustay
man
featunes
ndni pendect uthie aue standaxdi Lock mahshib 0R
he dege to usece a oduct%
Physical & þyormance cuaeaotis ties
mit dsign spuiHiat'ors.
 DATE DO
PAGEMAA
limenions
les ceibtien aemhatoabiliky Bsoduet comþatibil ty and.
inteu kues uitle þheiphexals
Reliability
s4 othen attach ments, þouk
ete

Resolutiam 6pHOblema and CUstome J c e t sales w'ce aud.

Sonuisability cemplaunt easL and cempetena Heaptmse to customex LeTnplaite
Aeþain
Human Saety, health aud
enikonment meaton.

hi7axmity
ditnent
model
uoduct loTAA uAL0Tr MANIAeMENI (TÙM)
TQMÁ an integxatiue philosophy o managament
AesthetiA. Snsy chaxacteisties i'e fox cantnuoualy inhouing the quality 4
Hou) the sodet ook eel, Buodute and jnaLeus ea.
kounda, tastes t &mlls
ued aHOnd the wsld tor Quality
ID:Reputatien Paut þeromane Ld othe inhovennt
tangihles uch as bung anked
TQM 4untena en. the fuernigL that the quality
IPuceiued
e uoduct and. pH0 cess es the eponibility
inoled ith the
Quaity based on inage
band nane buoducts seuces
Hathe than adueuting
uedut
Heatiom.
fned by ganigatbn
attibuutes
ToM cabetlizes On the inupluement
management, uok fouce subplieS , and eLer
 ades to meet PASE
(wtome
wstome expectationJ
Customu
a managemnt <fooaeh to Latis laction.| a
OM wstome sati factic
8UCCes
bxoduet b
nst ony the quality e end the quality
TOM

Maxinije fea7tmt focu Aatijactien 3

Puocess naaanh
hmpuoue ustomek
3Eiminati on defecta aud ueaste
ki_her uodu tivity
Enhanad maxket Amage
aud betlen cest management
4Puocs frabxoement
6 Reducad cGst
ohoxhunita fnbostance.
Elemends | Pincsls IOM d: SmbaOKment in Quslity
Itb ophan kunities
ustomex ous Long- tem. busineuHelatien
al emsoyee tenmitment in buo ductivity
lentinual inotovement 6: Roductien un Cast du to less delct ueueik
6
sdeulapment with gotd quality.
6.
Leadsnahis
Jeamuenk
fat -boued decis0Gns.
MuaitY MaNAQEMEAIL
Puoces cented Quality Managenent i a managenent aproah
frtgxakd ysten to achiue
quality foly, shjeckie
kratagiu Bsystenati aproach dutxminng the
an skganiyatien
Conouni cotiew imblnentatim uallty tonli in an
leectiue actin fer
 DATE DT DArE

PAGEA P/CE

he 14 boint1
Ompencat
he feux man
(Heate nstany o4 puntose fex impovement
Brodut and Seuite
contHol
Guatt'y
Guality Adopt the new þhilosabhy
Guality inbrCvvemert
9.

Cease dehendene to achiuc quaty

u fousedbut netaloonlythe
Gualitymanagument
Axoduct /AMuice quality ue a cingle supaliu for any
achiuei t
mears
to
ten uelationahih f toyatty and
tust
unt thexejehe wie quality
Guality managenCemtuel Buocesu
ond
oduct to Lchi'ele oe cemastent 6mbuoMe cenuistunty and koneuer
foxeut the
nd beice
quality
sslam of uoduckin
OEMiNG' 14 PoiNTS & 6 Snstitute trainihg the fob

wEduwaxd eming i the hut-

hest knouem quality fmblemut Aeadenshis:
un the ueld
Slininate or diuo aut
Biing nty taliued tat quaity the
BHeakderen banieHs Between depateuta
xupoHscality the manaqcnsnt
he Bening
14 þointe
hilosaphyu Aummaid a Elininate undean slogan1 fo the wekfete
ininak nuneical quotas fo the wekfece
to beth sma. aud and nuneCal Poals fer management
logegani gatim ae to the uice
ndusty
 DATE DAIET
PAGEMAIA F PAGE AA

bKMANehi. aHe
Bude
Remave BaxRIS to
snboment shioxunity
educatin ahd self
ncowwage edu imhuovemend nd duelch a plan te
t

14 Make "banaBomatien his may include dyining the Buolen

the tesowce
stting 'goab, and neaded:
o that
ideni sËng
CycLE

noun au POCA blan and callect date

fablement tthe jlan
he Quning yde fot eualuation
CPlan- do- check - Act yde, da acentnuou
impxarumen HoLeu that wsa deuelebed irto actio
by icakd Quming hii is the Ahaie shue blan but
Check i nalyze the that wgQs collected
of quality
i widely ued in the fild BuoblemA
the data
to identity and csect to dotuine the ellectienes q the blan.
bHOCLSS ystem uitin an h3and Ldatity any oblangs
aganizatian.
Sake aion based m the
inclu de
fuding
PLan the analyi
Shiu may
implementing chanqu oe Haking tep to
PCA fiusntthe the puobiim femHeuHing
check

PACA
 PAGE AA
DATEIO
PAGE

SACA yce to establiah the standad thetearn nds to

calet to met the Cus to mex nuds
Standasdie-0- (heekA
yde # üumbotant to HeMnbex the goal
to poduce
to Buoide he uuto mer with the
he maun highest quality pHOduct at the Lowest csut
ktandas dized and inbxojed pHOduct and shoter Hme

aluupesectien do shii steh He<os to the abbli catien

that e the Standaxd to its
opuatiom
Highea poductiuity gCheck ’ Atu' the standaxdu ah pledt
lnimige losu neds x ectatiom ef the cuteme
to meet the expectations
Reducng tne wseutaqa
CHeats Benchmask ter impuovement udone un this &teh hu, check means
to the ectienes e the stand and
SaCA ycde i an t7inement the PaCA
asplied
to
ushenein manasunent duidu inet
eatablisl tueStandad tesgorming
Kct ’ n thisstah al the docunentaton
the
Mugulas PAA kunctiên nd Lemþlekd to

make Mthe sandasdial aud noo

in tnq standaxd
the exiaHng for the ke
1.
Standaxdijet Atandandiye
he SoCA ycde stats ushen
! (S CA
a membesA e At
the slgani gaten has an. ddea to
establis Handand for a
thteation. BHOLs4 heck
 DATE

PAGE TAMA
DATE

PAGEA
for rtenatonal Oanijation An oxgantFalen Can But ann sganiaton
JSo stands inbltnnt TQM centom to ISo
Atandardiatim abbxn auh. and contom andaxda itho t
o ISO Stadaud.
Jso ii a gleial sqaniaton
hat duelosa iapenentn TQM apbuo Qch
ide Hange aduct,
&eHuies aud sytm
Quatity Assusance Quai'ty enbusl

hue standaxd aye

ntended to ene Qualiy
the OCeRs th at enswYes Gunity
Heq tive
afety, and eleny and they poutde
hganijaton
hat
toembMOUtthei,
hat' the nal juodact focua iantltying
and eohsecting difeca
in
afuatona
standads unclede 2 t inuous tting t inuoluu teatfng
Rome example e LSO
qualit standaxd inspeetf¡n 4 the° ira
ISo 900 1 deulokthg uocedusHa uodust to identky
for quatity management aysten to e h e those defect Y ny
ISO 14001o enuionmental management 4andade aue met
systm
Biyuene betueen ISo &IQM9
ISO
TQM

intexnaticna! and
fon qualk standasda to mahagem ent that
Centfnuous
othex mana_emint
ayuteny imjuoyemnnt and mutng
ustorna expectat ons
 Bin qualtyinThuy Motoola. he
thi bAoducton
AnHease
anat qualitySmith, found1d conLIht
"athex in
the
deete, and
paf<actBon a
CustomeaHOLenpraebusientne inpuaxánent dereaL
connetion S
o
mistakes buin SigmauaL
Sx
nemioulnthem.and Sime Betueen
ktulten
mehodolegy PAGE
stas
u9aste Heal
sntodu invease
inuP MAA
& Etraay to
euso
te s

hene
OMAAV OMAIC_is Metihgada
ma
pesfnanLe mete Adeasue
lontelÂnalyze
Wefine. OMAIC
inblernent
MA
VAigma i
buedl
e
to
ca wedtoimþoueied Methada
ble dilterent
lueal
metheda
method
matute
oNeate,deig

Hesults AnayeMoaswea7ine AMAY He PAOEi

huttbuthe
exttng
busines OMALC
oduct o
 6

hast faeto
hast
Caintftoschast
Histagkiam hettu
Rhtheek mpuoe he
kix
exlstng
sigma
n
the uDdust Metho
maniila dolag4
ctukng SeHlces
tas

Hee hiu 1eUELS

þat
us.Tokea Blt HAeen
8eltYelAellout ushiteelt A'x
atuodue champin Mats
Black
belt Black
Pople
iqma
the 0f
sk cectifcafen Six
sta
Si6MA
to ith
ut the deana
ajteamat basis dii DATE
on PAGEA
membe
team Chanpiom dad
e
Master
Blabiltck
ths Biack
Belt nto
Six WellouwBe af
gma
 DATE

PAGEMAMA DATE
PAGE

ueen leue Aeads poblam- soluing

ttee THains2 uojac
his Leue of expuctise MeqwHu team
MAsTER BAACK BeLr
embloyment toHea oh thç leuel
eandi date must
Uhdeustand the anaytiea! tools and MAIC
be
Beack Belt cestificattm
Minimum 5 yeau o<
em ean
u- time employment
Leod teams Pojects
Guidonee for Blank Blt ojec Ün data Tain c00uhee seenBets Black Belta
CSLeetion and anayti
CHAAPiON
Beock Reuel
Champi ona quide the teaa thuouh ongauigatland
hi leuel ncudee the foloudng esousces

Minimum Helps. sele ct oec batjey

ambaymaud team

the init'ate
eapesiene Coe
Ruo wtedge atea. Leder

a meutor ! Marts
Chamben aet