22 BCL514

ASSignment -I Camlin Page

What ae Hhe dmenions ot quaity Hhat nfluahle

te quali ty of
Discuas theimuc hele dineniony
the quaity ot a product as pex Fo)owiq

het Qualty
Dauc

1) Peoan(e
2) Fe ates
3) Condomance do Stemcdaxcs

S) Ducbiliy
G) ServiCeabilit
7) ASthecs
Perceived ualty
Pexfocnce
Buyers cwan bunglao Hhat's balt Cel and
Can Last long tie ithau
talling aPay

They also ike

bungacs
efticiend, So they have to Spend
to much utilitte
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Leatucs

Peaple look for bumalos cith

Paring SRuce
garden big kitchens Poal,

This fea mke

able

3 Cono monce to stemdaeS

Buna los buldina Cocles

Solety Steinclas Compi dace
to Safe Purchose

Reliabliy
Buyes st bunalaas hat
aatSeea celaacle
and Coe fyor ocpu able buuleles
BuyeyS exped high qualiy adeials
Intios

Durabiliy
eother seisknce

one to Specithc Ceatte

Condions ost damostate oluability agens!
Ceothey
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GSe kiceabiiy

Buqers haay Consex

Consdex eathe
Comes a Easy acces
cUarranty
essenia Serces ike plUmnbing eleetical
also includlesn Sericeabiiy

ASthotcs
althetc Qppeal of
archite ctusa SHle Lanscapia
desgn Can aect Comne chon

Pex ceiveduai ty

Buulcels eptoion can aHec hee perCeive

qual ty
EX- Shivalc (ontau ction
Aay am Ambience
Digcuss Hhecoac ly diseag es n
Demings PhilosSophy anagehent
ahat remedal acio
take 9

De hqS Seen Deadly Diseases

1) La Ck of Cons tancy ot Pur Pose
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2 Short tem. poi

EmphasS On
pexdocmle aet -ethng
3aluatin by
QnhucJyeieu of pefomune
Mobilit f Aanagentnt
S Rumihg Comnyon isible Anque ada
xces sive meclicl costS
ExcesSive Costs
Loayers
Coninqeny ees.

1adk
Lack of Constoncy ot buxpo Se

d Exlanahian
ointeuntoln Aonaenm Pers pecte on
Commmten qualiy
Remeci acion

Aten+ive neS in aearch hacl Cae Cith

2 EmPhasis Shot term

Explaunation
1mme ciate Potenholly sah
long tex Susteinabili ty qreuth
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Retaedial acion
Promole ethieadsie
Focus businesses
Pria hze og texm
er Strad egies

Evaluatian by pextomcn(e ment atig

Qnmual euew ot Pertomn e

Explainatan
ake doci sian based Past dat and eidence

Remedial achan
Collectand analyze heath heath Caeinlucna
employes mpoeent make 0nfoyned
deasis.
Mobiliy
Manae ent Shald embreice a oe onobe
and adopteble approach
Contios]y mpoe hent
Reredial achn

Promot enploy ee invole ment ond cutue

thindcingand PoocesS impoethd
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Vsible
g RunNQ aorn lany
Explanat on
Tspruct Ce enues oansusency
decisin mmakig accauntebility enhanciny
Hhe Comunus a
s+ategc diechion and peybmine

Remedial acian
Runig a comlny
Lead to shon tem bus

Balcncira date Gth a,uai te the ecdos is

Cal ounded monoa4een

ExcegsSie hoedial cast

Excessive medicodCoSts Ae of mCNOGee
ineficent heathca System
administaci be Comploxity ard ack Co St
Conto)S

Remedal Cchon

To Combant excesSie ecia (o.StS

Cost tocnatny Paeienhn
PoceSes Ond eqoti cte
hectth Cast Prouce
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7
Excessive Cost
loaisf
Layos hat
Cantingency fees

Situah ons abese

iah egad ex Pees laayes ah
eceive they uin Case

This Cam
nCtased

Remeda) acions
To ex CesSie nked to Conigency
fea lauwyess,lscus Podu ct
dSoluhon

Stede he Com mon qoUnds Csimint eg )

ConnPan the PhilosTph es as su&td by
Deing Juen. Cnd

Similaihes

a Stong
upper manag hent
Comten

Responsibliyi place
Qualitys heler ehcing Poels
Cus totyonentatian
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Shit n Culture
Vciane
uait educing

AL thee Pion ees ehaphaiZed He

tolnanagint Comitent and doadeshe
in Pamotg Cultuf quelity
They al adocated Cohinuos
Key

Deig uxen and

fuxan aosby be lieved n a
appaach queity hacnageTN,
dotes
focuing detectina Pevenirg
cnc Hxi tem
attey than

Susaue the uab qurus hale Sohe

S)ilar Soe aPpaches to
qualty
The se approaches hanagehent Comt-oy
Leam wnK betaeen employes gnd Suppies.
beigocuse
ALhaughHhelx hedhls hey all
aqee th achieun he best aMali y aqwes
PoeRso
 Haulut
cot Cost taüluat
rna Peention
Appraisal
Cost Contommcne (ost
uaty Wan Cost Quality
(ost
Qudit PocesS
calbcion age g)
Certiiation CaeExtena 4)
(onto ppiex Su e
e
nspeh
inspecion fox Setu
Podud
Salaies
Adinstaive b)
Selecchon vendor a)
bxieiy
failue extexncl
tailue
an nd Ond
ateqones
appa
Sa Peeion
ternal oteachClassity
qnto follocu
Cost te
PageCamlin
 |Camlin Page

ypes_of external failue Cos

1 uaruntyehage Cfaulue of apoduc aithin

he CucrYanty times

Ratd aduds
3
odud abi Cost S

avendo Selection Cost Cones unde the Pofentin

Vendor jt aus to tht htans Stonda
b) adbinsttve Sclanes
assoscdtd
Peenhon Catogog
Odawn qreded psoduc
ncnrnt
ndema
Ondocurertin
foilua.
TiS Cost Onse ahen doent hetf
se ue oy nspechon APpasal
This CoSt noves reriy mpeciy
e) supplier
Trese Categos
asSiatecd cuith Supy
P) ExteYnad cexhticahan failux (ast
Those CoSt mcured o ass es and cey Proce
Gaqe Caibrchan Aepa Sal Cost
Caoation CoS assoSi ttd cuith eSu
PyocesS dudbt
Categoy
Cosi Paenti qlatyShe
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Ditenhate beten

Qait Conto)
Oualiy assnne
auHeg
Dehnatoh Set of acivihes ar Set

ensuin
podus
quaty in
qAlality the
Process by hch
focused on
ox deniyg psoducs
detecs in ceelped
Pocuce d

Focus Aim Ao iclnty chmd Aimg to

Conedceel n the defels cuithc tocue
hinishd Produ
Usec t make
Roactive pocesS Hhe pocuct
ob)eche To dadernine dale fo
daeopeht
Produc S telt Proresses
dereoped and be foe So datect do not
t iS oeoleaSed ito aen Produc
s berg cloUlap edl
Oorentahn Pocuct PoceSs oente
As, tols Cortie tool
Manageial ta)
voidat n
VeniCot
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Cause
Sedal

1t iS inhere in not Gohethig

Pocess Cnd
as tn e Poces
Charged not Pu4of Pro (esS as
detgn does ot atPed
dll e tibe

Process Unoer inluente Posess ncay jnehe

Cause Cuill of Seecial
Spejal Cause ci)
be Steble Od eRdeenot be Stebe and
Roeeateble

the Pyoblems
due hs Vanain Che due his

Exaope

\aathon
mateha
inmcong meo
tool
r Selectn of

Viba nachine. Ap oPexator CrYox

Fluctuahon
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four Co stg
Descbe ecoch
qualiy tailux gnd
Paerenion,aporeu Sal nderna
extenal taulue
qualy Cast

Cost.

CoSe CoSs clssiatd

Paeenion
desiqn and manuuctsng
Hhat ae iete toCvad peention of
non Confamnce

An
the

Appc Sa Cost

Cost Hhose asoGiate

easuhhe evaucig
Sexvices heis lagee
Cantorheane to Specic
Stendasda
fndeml taulue
1nteral
producs Corneoens mateial and Servce
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meaithtns Por to
fal to quaity
OlureSie of Cueoey
He

Externa Paulu CoSt

e nCu redoen
Extera tailue cosl
Poodu does not Perform atisfacdy
Sahstatoy Cf4ey
Dwhe&hie tocmstentd He

Hiden failu Cos

Hiddan failux costnclude manoteet
engineey ttime
e assa Siated th
uith Caules idonh iach
Ch dotermination ot emeela achons
assocateo 'tth Lailues Signi Hant failure
Cost ishdcen Seqne of

ahich of to
defnia quaity makes Hhemost Sere

4)Tounsce nden appoach

An innate Chaodesstic. quaity
letne lik Cnt oie it
See

poolucdbaseJ
Poduct, qucnh fiable
bale on Cetin inqecl;entS.
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3ser base approQch

ofthe bebley

ctmufescung based Oppoch

Confoyncnce Specihications, erginy
kchnlogy eeuceedotecs, fost
appoch
Perarcnce ad accepebie
accorcrg to rioHzeS cuer's Saisbda
Vale by

SOescnbe the ChhoruteShcot he hormaJ

distabuti on has a Simqe
bell Shapec

CUe
Syameticad abt cent ie
The Shape Sicla
otthe Sicle

The medicm
the Center ustibn
The Cicth ot the Cuve
Hhe Stemdod deiaion otcistilbutin
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flatten
Hhe He
hozonde
idonitely
extencoc
along Axisbt
axi
Salaays
apouhing
OY
ouching
robably
The Anfa under Cune set of
asosated aith Spe cHc
vale

The

The narmell iS sel to pcict

percendge Hhe palulaion Vales n
Vana on Calegoies
De ine explain tyle TL
the Conxt ot Conto chot

Tyee
Process
Condh)
of
Contol integ that

pobabliy tyee 1
clanoec
SuppSe that PrcesS
point Conto Contol
Condoii chaxt Oudsicle the
asueaa Prace SS
S Outof Contrl

Contol inis
Howeve Since
Stemdchcl
hne distelmce Cusualy
he S
deiati ans) rom mean
Sumee StatSttc
Sihaal chaneeot
allina Outside Contol inig.
he
Such nstene indemg
Pocess Contol

(ende ie

type- 2

from nfering thet

 Contol ahenjt
oces Sn
ealy Conto

of type is clonotead
by

ob sevation S. fals otsie the cohto

Anis and ndom patden s exibided
Concluca that ProcesSS
Conto

Suppose a Pocess is acully utof Cont)

Peyhaps te Pocess hean has chaned.
PoceSS of control beacuse
ocesS vaiability hus chemye
Unde Such Crcum Stermces, Sae Stetc
tal Guithin Conthol lins, yed tte
PYocesS be ot Canto

B
 and explan each
rulee or cedey hj
Jostate
of ontho! poins
discuss the Conto) ccha48 padle

Rude
A Process. isassue be of Conto
Single Plots he Cohto
iis

Let

Rule2

H PocesS s alsune to be of Conb

of tharea Con SeCute
fals. Oudicle He 26
the Sue Side
Cendky

LCL
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Rule 3
assud to be
ConseCuive Point
foux Out five
falls beyand He
Sane QenteY ie
Side of e

16 linit

LCL

porocesS beo of
Contol hine orhaoge Con Secutie pajnts
fals ttecenex io
 Points
Plotted the of idontab)e
paters
is naa A
Pate Natual
pateyn cian Tndea 3)
Sbatcaim
Pate
Lattern Cild
CycicPatern 5)
Paten ndng The
ShiH Gnocua
Sudden ,2
Pateng Natu 1)
Pattera cha Contol
Let
CL
ceceaing.
IncataSg
eaciy Poins ConseCutive moe
S Contol
Six Processs
Out be A
Page
Camlin
 CamlinPage

Contol
allsotsice the
he Clo Se
fea PointS
Centerine, and
Conhol imi
inoicatie
Aiatsa Patems clsthat.
Ahat S Contol that is hey
the Pae Sence ot Syste
Couses

Sucden shi
aanyCauses Can baig abat Suelelen
change
RR chgY
Qn XbaY
chad
Su ch1Urmps beacuse of changes
ntentonad oterise Pyocess
Sethng as 4eroleeeegSue
of Cu
ARa eauierxet
nstend he a endas hea hettals
Su delen Sht
 Camlin Page

UCL

CL

LCL

Crsadual Shils Hhe

Shifl e occUz ahen

a poocess paeetes change gredually
Peiad ALteraJ te
Proce Ss Stesi; zed

An x bax chat hg exibi Such

shift beacse imcomig qualty
mateals Cormponehs chared
the aintemanc pogam Charged
te Se ofSuperusion chorged
An R
Rchay4 naght exibit Such
beacuse Operator adoceale
Skills due to
Imthe qadualy
quadiy
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Le

TRni Paleyn
Ttnd oltey hom qhadual Shifls is
Im had Lends do Stebilized
Setel down encs epoeent cheqas
that Stegdily decease
An bux chart hay exibit a te aa begase
charge temetue

CL

LeL
cycic patern
Cycic Paltens ae
Depelaie peio dic beha iar by
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exib)E cyclic
chet iy be OPesctbx
An x bax
otaon of
behau aux because
Peiocic chage in teme
Comoreh
Seasona

Guild Pae

Codeqes
aeaks and bunchs SPeciaul Caues
ded
alsosiaec cth theSe