GROUP 6

PROCESS
IMPROVEMENT
PRACTICES

ISAD
LEARNING OBJECTIVES REPORTERS

Define Business Process

Jose, Darlene Jiana
Identify Business process life cycle
Cabuslay, Danica
Define business process re-engineering and
benchmarking Cortez, Aerin
Define software engineering Fulong, Jemarie
Explain ISO/IEC 33001
Identify Best practices in third party
management
Describe NIST Cybersecurity Framework
 PART 1:
BUSINESS PROCESS
A set of activities, tasks, and events performed by systems and
people to achieve a business goal.

Processes are something that businesses go through every day in

order to accomplish their mission.
DOCUMENTING A PROCESS
Documenting a process is essential to do in business because it allows them to ensure
control over how activities are undertaken in their organization.
It also allows for standardization
The simplest way to document a process is to simply create a list.
EXAMPLE: Create a Facebook Account
1. Go to facebook.com/reg.
2. Enter the name you go by in everyday life.
3. Enter your email or mobile phone number.
4. Select your gender and date of birth, and choose a password.
5. Tap Sign Up.
6. To finish creating your account, you need to confirm your email or mobile phone
number.
 PART 2:
BUSINESS PROCESS LIFE CYCLE
BUSINESS PROCESS MANAGEMENT (BPM): a methodology used by
organizations to continuously improve end-to-end business processes.
BUSINESS PROCESS LIFE CYCLE
DESIGN

The first step in the lifecycle begins by analyzing and

understanding how the process is now carried out.
This can be done through a variety of methods, such as
interviews, focus groups, and surveys.
 BUSINESS PROCESS LIFE CYCLE
MODELLING

This is where you define the processes that need to be automated, and
map out how they will work.
The most common ways to model processes are:
-Flowcharts -Process maps
-Data flow diagrams -Swimlane diagrams
- Business Process Model and Notation
 BUSINESS PROCESS LIFE CYCLE
EXECUTION

This is when the processes and tools that were designed in the
previous stage are put into action.
The goal of this stage is to ensure that the BPM system is
running smoothly and efficiently.
 BUSINESS PROCESS LIFE CYCLE
MONITORING

The organization monitors the performance of the

improved processes and makes tweaks where necessary.
 BUSINESS PROCESS LIFE CYCLE
OPTIMIZATION

The final stage of the business process management

life cycle. Once a process has been designed and
implemented, it’s time to start looking for ways to
improve it.
 Business Process
Re-engineering (BPR)

BPR is the radical redesign of business processes to achieve

dramatic improvements in critical aspects like quality, output, cost,
service, and speed.
 5 STEPS OF
BUSINESS PROCESS
REENGINEERING

Map the current state of your business

1 processes

Analyze them and find any process gaps

2 or disconnects

3 Look for improvement opportunities and

validate them
 5 STEPS OF
BUSINESS PROCESS
REENGINEERING

Design a cutting-edge future-state

4 process map

Implement future state changes and be

5 mindful of dependencies
 BENCHMARKING

https://www.reallygreatsite.com

Benchmarking refers to studying how other organizations perform a

business process to learn how your organization can do something
better. Benchmarking helps the organization by introducing ideas that
employees may never have considered, but that have the potential to
add value.

Benchmarking is not a one-time activity. Instead, it’s a way to continually

understand industry averages to inform your strategy and expectations.
Leaders use benchmarking to celebrate wins and to find process and
performance gaps—after all, you can’t fix a problem you’re not aware of.
 IT AREAS TO BENCHMARK
IT operations efforts
IT operations require a
number of activities vital to
the health of your IT
department. The effectiveness
of your IT operations—and
the ITOps team—touches
every single department in
your company
Common areas to benchmark
in IT operations include:
Comparing your IT
overhead costs to others
in your industry
Looking at the number
and types of service
disruptions.
 IT AREAS TO BENCHMARK
Service management efforts
Your IT service
management (ITSM) is
critical your reputation as a
business. If you develop
great products or services,
but deliver and manage
them poorly, your
customers will take notice
and move on quickly.
ITSM benchmarks can
include:
Improving call duration or
the average time to answer
a ticket
Understanding the
customer experience your
service/help desk provides
can also be a differentiator.
 IT AREAS TO BENCHMARK
Software development

Measuring success in this area

Evaluating your software
development can be a
complicated process. You
might have any number of
separate software
development projects or
products to support, and
each team might work the
software development
lifecycle (SDLC) differently.
will always depend on:
The characteristics of the
project
Your overall goals
In a DevOps environment:
Time spent on innovation
Number of defects avoided
Agility
Quality work or
improvements released
 IT AREAS TO BENCHMARK
Digital transformation efforts

many IT departments struggle to

execute a meaningful digital
It requires:
transformation for their companies
—fewer than 30% of organizations
actually succeed in their digital
Setting the right goals
transformation pursuit. Even with Maximizing the assets
the right technology, that IT has
implementing the changes and Developing a practical
getting your talent and culture on roadmap to achieve
board with it will determine the success
success of any digital
transformation.
 Software
Engineering
Software engineering is the programming and production
that goes into the software development process. It commonly
involves the planning, design, and continued development and
maintenance of a software application.
Two Primary Types of Software Engineer

Applications Systems
Software Software
Developers Developers
APPLICATIONS SOFTWARE DEVELOPERS

OVERVIEW

Client-focused
Design software for the end user to interact
with
Develop applications for iOS, Android,
Windows, Linux, and more
Conduct requirements analysis
Tweak software and release updates regularly
Front-end or back-end
 SYSTEMS SOFTWARE DEVELOPERS

OVERVIEW

Build operating systems and networks for user-facing

applications
Responsible for both the hardware and software needs
Integrate disparate software products onto one platform
Often serve as general IT managers or systems architects
Design and enforce IT standards
Maintain IT documentation and update to new
technologies
 ISO/IEC 33001

What are ISO Standards?

Think of them as a
ISO - The
FORMULA that
International
describes the BEST
Organization for
way of doing
Standardization
something.
 ISO/IEC 33001

International Organization for Standardization/

International Electrotechnical Commission

Set of technical
ISO/IEC 33001
standards documents
for the computer
software development
Information technology -- process and related
business management
Process assessment --
functions.
Concepts and terminology

ISO/IEC 33001: 2015
Revision of ISO/IEC 15504, also
termed Software Process
Improvement and Capability
Determination (SPICE).
The ISO/IEC 330xx family
superseded the ISO/IEC 155xx
family.
ISO/IEC 33001:2015 provides
a repository for key
terminology relating to process
assessment. It gives overall
information on the concepts of
process assessment, the
application of process
assessment for evaluating the
achievement of process quality
characteristics, and the
application of the results of
process assessment to the
conduct of process
management.
MANAGING
THIRD
PARTIES
 Best Practices for
Third-Party Management
01 Asses Risks 06 Evaluate Investments and Staffing

02 Conduct Screens, Onboarding, and Due Diligence

03 Monitor Fourth Parties 07 Assess the Program's Effectiveness

04 Promote Transparency 08 Improve Processes

05 Identify IT Vendor Risks 09 Utilize Technology

NIST CYBERSECURITY
FRAMEWORK
NIST is the National Institute of Standards and
Technology at the U.S. Department of
Commerce.
 Identify 01

Protect 02
You can put the
NIST Cybersecurity
Framework to work Detect 03

in your business in
these five areas: Respond 04

Recover 05
THANK
YOU!