Unit 5078: Principles of Operations Management

Assignment Brief 1

Student Name/
ID Number

Unit Number and Title Principles of Operations Management

Academic Year 2022-2023

Unit Tutor Huynh Ai Van

Assignment Title Operational analysis

November, 2022
Issue Date
Submission Date

Submission Format
Format:
This submission is an Individual assignment in the form of an operational analysis
document. The recommended word limit is 3000 words +/- 10%, although you will
not be penalised for going under or exceeding the total word limit.
You are required to make use of headings, paragrapha ans sub-sections as
appropriate. All work must be supported with research and referenced correctly
using the Harvard referencing system. The cover page of the report has to be the
Assignment front sheet 1.
Submission:
Students are compulsory to submit the assignment in due date and in a way
requested by the Tutors. The submission will be a PDF file and submit on
http://cms.greenwich.edu.vn/
Note:
The Assignment must be your own work, and not copied by or from another
student or from books etc. If you use ideas, quotes or data (such as diagrams)
from books, journals or other sources, you must reference your sources using the
Harvard style to advoid the issues of plagiarism.

Unit Learning Outcomes

LO1 Analyse the effectiveness of operations management in contributing to
organisational objectives across a wide range of organisations and sectors
LO2 Apply a range of techniques and analysis frameworks used by operations
managers to support decision-making and address problems

Transferable skills and competencies developed

  Conceptual and critical thinking, analysis, synthesis and evaluation.
 Development and delivery of operations management theories and
techniques to understand business insights and issues
 Research, analysis and presentation of operations improvement to provide
appropriate solutions to the organisational context.
 Curiosity about operations managment and how it contributes to sustained
competitive advantages.
Vocational scenario
Organization
You are responsible for operational management in a company (*). The chosen
company should be a multinational enterprise or the operations function of the
company is closely related to global sourcing of suppliers and supplies. After the
Covid-19 pandemic, the company is resilient slowly and needs to conduct the
operation improvement plan to get competitive advantage in the market.
Role
The Operations Management Department acts as a core fucntion which connects to
other functions in the company to manage daily activities operating efficiently and
effectively. As the Operations Manager, you has to lead your team by understanding
operations management processes clearly and applying the techniques and theories
of operations to improve efficiency and effectiveness.
Your key roles involve:
 Directing the overall strategy of operations: ensuring the operations
performance and strategic purpose to align to the business strategy by
general understanding of operations and processes and how strategic
purpose is translated to reality.
 Designing the operation’s resources and processes: determining the physical
form, shape and composition of operations and processes in line with the
services and products that they create.
 Planning and control process delivery: the delivery of services and products
from suppliers and through the total operation to customers must be
planned and controlled.
 Developing process performance: ensuring the operations continuous
improvement activities to get efficiency and effectiveness for the process
performance improvement.

(*)Based on type of the company, you can hold the position of the Operations
Manager, Logistics Manager, Supply Chain Specialist or Operation Analyst.
Assignment activity and guidance

You’re working as the Operations Manager in a company (the students will be

advised to choose different companies). Currently, the CEO has asked you for the
operations improvement plan which align to the business strategy. Specifically, he
wants to make an operational analysis report which provide evaluation of all
operations processes and recommendations for further improve the efficiency and
effectiveness of current operations.
Your main task is to provide understanding and assessment of the operations
management and processes in the report. The structure of report is as following:
Introduction: Background of the chosen company, main purpose and structure
of the writing
Main contents
(1) Define the key concepts: transformational model and dimensions of
operations process in terms of explanation of the relationship between
operations function with others. Give examples to illustrate your
explanation.
(2) Discuss the role and its contributions of operations mangement across the
value chain (e.g. capacity management, supply chain management)
Based on your above discussion, analyze the relationship between
operations strategy and organizational goals achievement (e.g corporate
strategy and business strategy)
(3) Explain the operations performance (e.g. quality, speed, dependability,
flexibility and cost) and evaluate the performance metric including financial,
customer, internal process and learning and growth (e.g. Balance scorecard
approach)
(4) Evaluate the impact of technology on operations management (e.g. cloud
computing, remote working, convergence of technology platform)
(5) Recommendations of solutions to support decision making in terms of
evaluation of external influences on contemporary operations management
(e.g. PESTEL, globalisation, sustainability)
(6) Critical evaluate the application of operations techniques in solving problems
and achieving business objectives. Give evidences for your evaluation.
Recommended Resources
Please note that the resources listed are examples for you to use as a starting
point in your research – the list is not definitive.
HN Global
(1) HN Global (2021) Reading Lists. Available at:
https://hnglobal.highernationals.com/learningzone/reading-lists
(2) HN Global (2021) Student Resource Library. Available at:
https://hnglobal.highernationals.com/subjects/resource-libraries
(3) HN Global (2021) Textbooks. Available at: https://hnglobal.highernationals.
com/textbooks
Textbook
(1)Nigel Slack, Alistar Brandon – Jones, Nicola Burgess (2022). Operations
Management. 10th edition. Pearson Education Limited: Harlow, United Kingdom
(2)Nigel Slack and Alistar Brandon – Johns (2019). Operations Management. 9th
edition. Pearson Education Limited: Harlow, United Kingdom
Reference book
(1)Lee J. Krajewski and Manoj K. Manhotra (2022) Operations Management:
Processes and Supply chain. 13th global edition. Pearson Education Limited:
Harlow, United Kingdom
(2)David Gardiner and Hendrik Reefke (2020). Operations Management for
Business Excellent. 4th edition. Routledge: NewYork
(3)Steve Brown, John Bessant, and Fu Jia (2018). Strategic Operations
Management. 4th edition. Routledge: NewYork
(4)Jay Heizer, Barry Render, and Chuck Muson (2017). Operations Management:
Sustainability, and Supply chain management. 12th edition. Pearson Education.
(5)Roberta S. Russell and Bernar W. Taylor III (2013). Operations Management:
Creating Values Along the Supply chain. 7th edition. John Wiley & Son Inc.
Learning Outcomes and Assessment Criteria

Pass Merit Distinction

LO1 Analyse the effectiveness of operations

management in contributing to organisational
objectives across a wide range of organisations and
sectors

P1 Analyse the role and M1 Critically analyse the D1 Justify the impact of
effectiveness of relationship between effective and the use of
operations management effective operations operational techniques on
across a range of sectors management and the achieving objectives in complex
to meet different achievement of tactical and dynamic trading
organisational objectives. and strategic business environment, making valid
objectives. recommendations and solutions
P2 Discuss the
contribution of effective
supply chains to the
organisation.

LO2 Apply a range of techniques and analysis

frameworks used by operations managers to support
decision making and address problems

P3 Devise solutions to M2 Evaluate different D2 Critically evaluate, giving

given operations techniques and analysis evidence-based
management problems frameworks used by recommendations, different
using a range of operations managers to techniques and frameworks
techniques and analysis solve problems and used by operations managers to
frameworks. achieve high operational solve complex problems and
performance. drive organisational
P4 Appraise the use of
performance.
digital technologies for
effective operational
performance.