NATIONAL ECONOMICS UNIVERSITY

INTERNATIONAL SCHOOL OF MANAGEMENT AND ECONOMICS

HIGHER NATIONALS
BTEC HIGHER NATIONAL DIPLOMA IN BUSINESS (RQF)

Assignment Brief

Unit Code, Number and A/618/5078 - Unit 26: Principles of Operations

Title Management
Semester and Academic Year Semester 2 | Academic year 2022 - 2023
Unit Assessor(s) Pham Thanh Van | Le Phan Hoa | Tran Manh Linh

Assignment Title POM A1.1: Operations Management

Issue Date Monday, 20th Mar 2023

Submission Date 10.00 AM Monday, 10th Apr 2023

Student name
NEU Student ID
Student declaration I certify that the assignment submission is entirely my own
work and I fully understand the consequences of
plagiarism. I understand that making a false declaration is
a form of malpractice.

Student name / Signature Date:

Submission Format

● This is an individual assignment. 

● The submission format is in the form of an E-report. Please refer to the “Turnitin
Submission Rules” that was posted on Moodle.
● The file on Turnitin must be in Word format and include the first page of this cover
sheet. The first page of the cover sheet should be in the picture format in order to
ensure the accepted similarity of Turnitin.
● The similarity allowed is up to 25% after excluding references.
● Name of the file includes Student ID_Unit name_Assessment no. (E.g.
“1010001_POM_A1.1”) 
● Ensure that authenticity declaration has been signed electronically.
● Plagiarism is unacceptable. Students must cite all sources and input the information by
paraphrasing, summarising or using direct quotes. A Referral Grade is given when
Plagiarism is identified in your work. There are no exceptions.
● Your evidence/findings must be cited using Harvard Referencing Style. Please refer to
the Reference guide posted on Moodle. The Reference page is compulsory to upload on
Turnitin. 
● This assignment should be written in a concise, formal business style using Arial 11 or
Times New Roman 13 font size and 1.5 spacing. 
● The word limit is 3,500 words (+/- 10%). 
● You MUST complete and submit a softcopy of your work on the due dates stated on the
Assignment brief. All late work is not allowed to submit. This rule is not waived under
any circumstances. 
Read ALL Instructions on this Page and review the Pass, Merit and Distinction criteria
carefully. To pass the assignment, you must achieve ALL the Pass Criteria outlined in the
marking sheet. To achieve a Merit, you must achieve ALL the Merit criteria (and therefore
the Pass criteria). To achieve a Distinction, you must achieve ALL the Distinction criteria
(and therefore the Pass and Merit criteria).
Unit Learning Outcomes

LO1: Analyse the effectiveness of operations management in contributing to

organisational objectives across a wide range of organisations and sectors
LO2: Apply a range of techniques and analysis frameworks used by operations managers
to support decision-making and address problems

Transferable skills and competencies developed

Students will understand the key concepts of operations management in an organisational

and environmental context, and how this links to supply chain management, products and
processes, organisational efficiency and effectiveness, and the achievement of tactical and
strategic objectives. A variety of operations management techniques and frameworks will
be explored, including continuous improvement, total quality management, benchmarking
and risk analysis.
Skills and competences required:
● soft skills, e.g. logical approach, quality conformance, communication skills and ethical
awareness.
● technical skills, e.g. collaborative planning and forecasting, assessing and prioritising
risks, business continuity planning and mitigation, integrating and improving systems
technologies.

Vocational scenario
Assignment activity and guidance

You are required to select an organization in the Fast moving consumer goods (FMCG)
industry and do the following tasks:
Part 1: Introduce the organization that you choose
Part 2: Analyze the role and effectiveness of operations management and supply chain to
the organization.
 Describe and analyze the role of operations management in the organization
 Discuss the contribution of effective supply chains to the organization.
 How 10 OM decision applied to meet tactical and strategic organizational
objectives.
 Evaluate the impact of effective operations management and the use of
operational techniques on achieving organizational objectives in complex and
dynamic trading environments, making valid recommendations and
solutions.

Part 3: Assume that the company you select has one of the two operational issues listed
below:
- Overproduction results from a capacity level that is higher than customer
demand.
- Inventory items that were bought for the warehouse are not consumed
 Please select a method for solving the issue, and then explain why you chose
that method above others.
 Evaluate the use of digital technologies to solve your chosen problem and
drive effective operational performance.
 Propose recommendations to solve an operational issue of your choice and
critically evaluate different techniques and analysis frameworks used for
your solutions.

Recommended Resources
Please note that the resources listed are examples for you to use as a starting point in your research –
the list is not definitive.

1. COLE, G. A. and KELLY, P. (2020) Management Theory and Practice. 8th Ed. Andover:
Cengage.
2. JACOBS, F. R. and CHASE, R. B. (2017) Operations and Supply Chain Management. 14th Ed.
McGraw-Hill Education.
3. REID, R. D. and SANDERS, N. R. (2019) Operations Management: An Integrated Approach. 7th
Ed. Hoboken NJ: Wiley.
4. SLACK, N. and BRANDON-JONES, A. (2019) Operations Management. 9th Ed. Harlow:
Pearson.

Supplementary Resources: Articles provided on Moodle

Learning Outcomes and Assessment Criteria

Pass Merit Distinction

LO1: Analyse the effectiveness of operations D1 Justify the impact of effective

management in contributing to organisational operations management and the
objectives across a wide range of organisations use of operational techniques on
and sectors achieving objectives in complex and
dynamic trading environments,
P1 Analyse the role and M1 Critically analyse the making valid recommendations
effectiveness of relationship between and solutions.
operations management effective operations
across a range of sectors management and the
to meet different achievement of tactical
organisational objectives. and strategic business
objectives.
P2 Discuss the
contribution of effective
supply chains to the
organisation.

LO2: Apply a range of techniques and analysis D2 Critically evaluate, giving

frameworks used by operations managers to evidence-based recommendations,
support decision-making and address problems different techniques and
frameworks used by operations
P3 Devise solutions to M2 Evaluate different managers to solve complex
given operations techniques and analysis
problems and drive organisational
management problems frameworks used by
performance.
using a range of operations managers to
techniques and analysis solve problems and
frameworks. achieve high operational
performance.
P4 Appraise the use of
digital technologies for
effective operational
performance.