TEST (17/ 10/ 2023)

Exercise 1. Match the terms with their definitions

1. personality a. advertising, travel, stationery, product development
2. reward systems b. outgoing, quiet, amusing
3. dress code c. relaxed, playful, serious, stressful
4. expense accounts d. ‘work hard, play hard; ‘winning is everything,. ‘people before profit’
5. organizational e. an employee, investor, customer, etc. who is involved in or buys from a business
structures and has an interest in its success
6. values f. smart, casual, smart-casual, dress-down Friday
7. norms g. no smoking, the flying business class only permitted on intercontinental flights
8. atmosphere at work h. purchasing, production, r&d
9. rules i. for dealing with customer inquiries, for emergencies
10. procedures j. hierarchical, centralized, decentralized
11. departments k. a person who has formal discussions with someone else in order to reach an
agreement, or a person whose job is to do this
12. budgets l. corporate entertainment, travel costs, business lunches
13. laboratory m. to become smaller
14. low-tech n. nobody leaves work before the boss at the end of the day; staff socialize together
on Friday evenings
15. shrink o. the point where two things come together and have an effect on each other
16. criticize p. a room or building with equipment for doing scientific tests
17. negotiator q. fixed monthly salary, payment by results
18. intersection r. the state or fact of owning something
19. stakeholder s. using machines, equipment, and methods that are not the most advanced
20. ownership t. to express disagreement with or disapproval of something or someone
Answer:
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
11. 12. 13. 14. 15. 16. 17. 18. 19. 20.

Exercise 2. Choose the best answer to fill in the blank.

1. Many organizations have been … to help and support internet addicts.
A. got by B. set up C. looked on D. laid out
2. After the war, the countries tried their best to ……… a good relationship.
A. forge B. adapt C. adopt D. shape
3. The idea for my project was ……….by my manager and then developed by other members of my department.
A. initiated B. begun C. declared D. originated
4. During disasters, emergency …….. is provided in time by many international organizations.
A. supply B. aid C. support D. effort
5. Mundipharma International Limited (MINT) is a ……, international pharmaceutical company with several
associate companies and an annual turnover of around $4 billion.
A. family planning B. family values
C. family-owned D. family practitioner
6. It regularly scores very highly in surveys of 'best places to work', and is credited as having an excellent
workplace ……………………
A. violence B. culture C. bullying D. injuries
7. Do not mistake it for a corporation. It is just a small ……………………
A. plant B. premises C. enterprise D. estate

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8. The White House Office of Management and Budget issued a revised …………… chart.
A. skillful B. weather C. progress D. organizational
9. The economic depression had a huge …………… on our living standards.
A. results B. attacks C. influences D. preparations
10. Many pessimists believe that modern ………………. perhaps causes more problems than it solves.
A. effective B. security C. pessimism D. technology
11. I prefer organizations that communicate through a…………. exchange of views.
A. directly B. direction C. direct D. director
12. Professor Charles Handy is a business guru, writer, and academic, specializing…………… organizational
management.
A. on B. in C. at D. of
13. Multinational companies can adapt their management method to the ........... in each country or continent.
A. their culture B. local conditions C. local culture D. local people
14. I am part of a ……… team, working on developing, marketing, and selling a new pharmaceutical product.
A. cross-departmental B. cross-section
C. cross-border D. cross-cultural
15. Employing more staff has reduced our.................. in the port.
A. turning B. turn-round C. turn back D. turnover
16. If there is too much pressure on time and money then the……….. of the task culture starts to disappear and
other cultures take its place.
A. cooperative council B. cooperative member
C. cooperative store D. cooperative nature
17. Today's workforce is made up ............ a very diverse population of individuals from every part of the world,
which creates dynamic multiracial and multicultural organizations.
A. by B. from C. of D. with
18. An organization with a role culture is generally believed to be very stable but ………… at implementing
change and adapting to a fast-changing macro-environment.
A. good B. successful C. poor D. skilled
19. Your overseas office has …………. with a great solution to your domestic marketing problem.
A. dealt B. thought up C. offered D. come up
20. Make sure all this equipment is insured...............accidental damage.
A. over B. against C. with D. from
Answer:
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
11. 12. 13. 14. 15. 16. 17. 18. 19. 20.

Exercise 3. Make sentences with these given words.

1. Task culture/job-or project-orientated / It/ team/ culture, characterized/ high levels/ cooperation/ fast/
decision-making.
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2. Some/ the strands/ net/ be/ thicker/ stronger/ others, showing/ that/ communication lines/ more/ influence.
........................................................................................................................................................................
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3. This influence/be/ based more/ expert/ power/ on/ job/ position/ personal/ power.
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4. Much/ power/ and/ influence/ lies/ the intersections/ the net,/ the knots.
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5. Task culture/ very adaptable/ focuses/ achieving/ results/ above/ all/ else.
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6. If/ there/ too/ pressure/ time/ and/ money/ then/ cooperative/ nature/ the task culture/ starts/ disappear/ and/
other cultures/ take/ its/ place.
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7. Anyone/ has/ spent/ time/ any/ variety/ organizations/ will/ been/ struck/ the different/ atmospheres,/ the
different ways/ doing things,/ the different levels/ energy.
........................................................................................................................................................................
........................................................................................................................................................................
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8. They/ different cultures - sets of values/ norms/ and beliefs, which/ lead/ different structures/ systems.
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9. In/ organizations/ there/ be/ deep-set/ beliefs/ the way/ work/ should/ organized, the/ way/ authority/ should/
exercised.
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10. The R&D laboratory/ the fields/ the countryside/ will/ a/ different/ atmosphere/ the director's/ floor/ the
central/ office,/ creating/ different/ departmental/ cultures.
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11. Role culture/ can/ pictured/ as/ a/ Greek temple. Role culture/ places/ its/ strengths/ its/ columns.
........................................................................................................................................................................
........................................................................................................................................................................
12. These columns/ represent/ different/ departments/, e.g./ the/ finance/ department/ the purchasing/
department.
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13. The/ work/ the columns/ and/ the interaction/ the columns/ be/ controlled/ by/ procedures/ which/ describe/
detail/ what/ each department/ does/ what/ each person/ does/ their job/ by/ means/ a job/ description.
...........................................................................................................................................................................
...........................................................................................................................................................................
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14. This structure/ be/ highly/ suited/ stable/ environments/ or/ environments/ where/ organization/ has/ a/ lot/
market power,/ such/ monopolies.
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15. The columns/ be/ coordinated/ the/ top/ a narrow/ band/of/ senior/ management.
...........................................................................................................................................................................
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16. An organization/ a role/ culture/ be/ generally/ believed/ to/ be/ very stable/ but/ poor/ implementing/
change/ and/ adapting/ a fast-changing/ macro-environment.
...........................................................................................................................................................................
17. The R&D (Research and Development) department/ your/ company/ keeps/ rejecting/ sales/ department's
requests/ changes/ the product.
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18. You/be/ upset/ your/ foreign/ distributor/ they/ never/ give/ you/ a/ straight/ answer.
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19. You/ think/ you/ can/ apply/ same/ manufacturing/ process/ your/ main competitor/ recently/ introduced.
...........................................................................................................................................................................
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20. In /many/ companies/, the/ relationship/ different/ departments/ can/ difficult. For/ example,/ technical/
staff/ may not/ want/ be/ involved/ sales issues,/and/ sales/ may/ think/ the finance department/ does not/
appreciate/ their/ efforts.
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Exercise 4. Translate from English to Vietnamese.

1. These changes in modern work practices mean that organizations need to adopt agile working approaches so
that they can find the most appropriate and efficient way of getting things done.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
2. By encouraging such agility and flexibility, we can adapt to the ever-changing world around us, while creating
a more dynamic workforce and improving our performance and productivity.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
3. When people are doing tasks they enjoy, they're more motivated to do the best job they can do.
...........................................................................................................................................................................
4. Conflict at work can affect the motivation and well-being of staff and create unnecessary distractions and
stress.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
5. Since we all spend a significant portion of our life at work, our workplace environment is critical to us.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
6. Often the things you have on your desk, a bulletin, or a company newsletter will tell what the workplace is
like.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
7. The workplace is no exception to this fact; we have crucial tasks to be done, strict deadlines to meet, urgent
meetings to attend, important issues to resolve, and unhappy customers to face.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
8. Productivity is less about how many hours you spend in the office and more about how well you meet those
goals.
...........................................................................................................................................................................
…………………………………………………………………………………………………………………
9. Having choices in their working environment and timetable creates responsible and motivated workers who
are likely to get better results, knowing they can meet the demands of both their job and their personal life.
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 …………………………………………………………………………………………………………………
10. If we all make an effort to make every meeting we attend an efficient and effective one, meetings can help us
communicate well and be part of a productive team.
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11. When working at new professional relationships, it is important to remember that there is no one correct way
to build trust.
...........................................................................................................................................................................
12. A good coach would help the individual become aware of their emotions and allow them to explore their
feelings when needed.
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13. Collaboration is an opportunity to learn from each other and encourage fresh thinking, as well as a source of
energy, strength and continued effort.
...........................................................................................................................................................................
14. Author of Managing Up, Mary Abbajay, suggests that people with difficult bosses first need to let go of the
anger and replace it with empathy and understanding.
...........................................................................................................................................................................
15. Culture in an organisation is what makes it unique, it’s the personality, the attitudes, and the way we interact
and relate to each other these are the things that attract the best and Brightest talent to a company.
...........................................................................................................................................................................
...........................................................................................................................................................................
16. No matter their role or whether employees have been with the organization for one day or 30 years, learning
new practices on how to best work together in this evolving workplace is a requirement.
...........................................................................................................................................................................
17. Company culture is important because it directly affects company performance on key metrics including
finances, employee retention, innovation and customer service.
...........................................................................................................................................................................
18. participation on all levels, while other businesses have a culture where formal, traditional, or hierarchical
management is valued.
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19. A strong company culture can give your organization a competitive edge because it facilitates collaboration
and breeds innovation and creativity.
...........................................................................................................................................................................
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20. If you’re already an employer or you’re planning to launch a startup, you might be looking for ideas to
improve or establish a workplace culture for your business.
...........................................................................................................................................................................
...........................................................................................................................................................................

Exercise 5: Complete the following sentences (about 10 words for each sentences)
1.Companies have trouble getting applicants to even show up for interviews While companies are competing to
find talent.
2.A clan culture is a type of corporate culture whose horizontal structure has teams of close-
knit employees.
3.Effective hiring practices can help to improve your business's reputation and create a database of eager
candidates that we can access at a later stage.
4.Mediocre workers keep getting promoted because The economics of how average people get some of the
best jobs in the most high-profile industries .
5.The overseas office also include enhancement of the company’s brand awareness and recognition.

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 6.Leaders should delegate work accordingly in order to ensure that
everything gets done in a timely and productive manner.
7.A positive work environment should be maintained because of encouragement for team members to find
fulfillment in their lives outside of their job.
8.The R&D department is responsible for exploring and developing new ideas and technologies that can
improve the company's products and services.
9.A strong culture is based on two characteristics, high levels of agreement among employees about what
they value and high intensity toward these values.
10.Regular feedback and recognition are not only tools to improve performance, but also to build trust,
engagement, and loyalty among your executive team.
11.Companies with a market culture often put their customers' needs first, with all aspects of performance
culture targeting the interests of the customer.
12.The structures and systems are essential in management and are closely interrelated and can help ensure
that a system works efficiently.
Cultural differences can lead to can lead to barriers between team members, when their different styles of
approach are misunderstood, misinterpreted or not accepted.
Companies that prioritize work-life balance limited vacation days and tight deadlines can take a toll on your
health and create the perfect recipe for burnout.
1. Flexibility in work arrangements ……………………………………………………………………………
………………………………………………………………………………………………………………..
2. Diversity in the workplace …………………………………………………………………………………..
………………………………………………………………………………………………………………..
3. Customer satisfaction ………………………………………………………………………………………..
………………………………………………………………………………………………………………..
4. Communication and collaboration …………………………………………………………………………..
………………………………………………………………………………………………………………..
5. An organization with a role culture ………………………………………………………………………….
………………………………………………………………………………………………………………..
6. A strong emphasis on ethical behavior ……………………………………………………………………...
………………………………………………………………………………………………………………..

Exercise 6. Read the passage and answer the questions

Best Buy taps promotions into smartphones
Jonathan Birchall in New York AUGUST 9 2010
Best Buy, the largest US electronics retailer, has become the first leading US retailer to start sending special
offers and deals to its customers’ smartphones when they walk into one of its stores.
In a sign of how the new generation of internet-connected phones is set to transform traditional retailing, a
Best Buy store in San Francisco has deployed a location-based marketing tool developed by Shopkick, a
California-based start-up.
Customers who activate the Shopkick application on their phones will automatically receive “kickbucks”
credits just for entering the store that can be traded for benefits including gift cards, computer gaming credits or
music downloads from Best Buy’s Napster service. They will also receive special in-store offers from the
retailer.
Best Buy will eventually also be able to use the system to send participants in its loyalty scheme promotional
offers that can be customized to reflect their shopping history and interests.
Richard Rommel of Best Buy said that “the convergence of location technology and rewards to personalize”
shopping was at the heart of the retailer’s current business strategy.
Credits or price reductions are then automatically deducted from the bill at the store’s checkouts.

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 Best Buy, with more than 1,000 stores in the US, is expected to test the system at stores in other cities
including New York, Los Angeles and Chicago. Macy’s, the largest department store chain in the US by sales,
is also taking part in the launch of Shopkick.
Unlike mobile marketing systems based on a phone’s GPS signal, the Shopkick application responds to an
audio signal transmitted in the store. As a result it is far more accurate than GPS-based alternatives which can
be off by a few hundred yards, and which raise potential privacy concerns because they are automatically
activated.
“We can tell whether you are inside or outside the door,” said Cyriac Roeding, who co-founded Shopkick last
year.
The past year has seen the emergence of a number of location-based social-network systems with marketing
applications, including FourSquare, GoWalla and Loopt. They allow marketers to offer credits or local
promotions to phone users who actively “check in” to locations such as coffee shops and bars. Starbucks,
Burger King and Gap have all run reward schemes linked to “geotagging” applications, in spite of low levels of
adoption.
In-store mobile shopping applications are likely to become increasingly important to retailers as they seek to
close deals with shoppers equipped with smartphones that can search and compare prices at rival stores and
online. Separately, Levi Strauss, the denim clothing company, is to use camera-phone readable tags in the in-
store marketing for the imminent relaunch of its women’s jeans business in the US. Customers who use their
smartphones to scan the black and white pixelated QR tags will be directed to a YouTube video explaining the
jeans’ new fit system.
QR tags, widely used in Japan, have so far largely been used in the US in advertising in fashion magazines,
rather than in stores.
Questions:
1. What did Best Buy do when a customer entered its store?
.................................................................................................................................................................................
2. What are the advantages of getting 'kickbucks' credits?
.................................................................................................................................................................................
3. How many Best Buy stores are currently in the US?
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4. What do marketing apps allow marketers to do?
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5. Why are mobile shopping applications important to retailers?
.................................................................................................................................................................................
6. What are QR tags in the US used for?
……………………………………………………………………………………………………………...
The end