Occupational Code: EIS ITS

Ministry of Education
Sector: Economic Infrastructure
Sub- Sector: - Information Technology
Occupation: Information Technology Support service L_II

Assessor’s Package
The assessment covers the following units of competence:

1. ICT ITS2 01 0811 Operate Database Application

2. ICT ITS2 02 0811 Update and Document Operational Procedures
3. ICT ITS2 03 0811 Administrate Network and Hardware Peripherals
4. ICT ITS2 04 0811 Care for Network and Computer Hardware
5. ICT ITS2 05 0811 Access and Use Internet
6. ICT ITS2 06 0811 Implement Maintenance Procedures
7. ICT ITS2 07 0811 Maintain Equipment and Consumables
8. ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction
9. ICT ITS2 09 0811 Participate in Workplace Communication
10. ICT ITS2 10 0811 Work in Team Environment
11. ICT ITS2 11 0811 Develop Business Practice
12. ICT ITS2 12 1012 Apply Continuous Improvement Processes (Kaizen)

Contents of the Assessor’s Package:

1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials
Methods of Assessment
1 Observation /Demonstration
2 Knowledge assessment ( Oral interview/written)
Nature of assessment:
1. Qualification – based

Assessor’s Package Information Technology Support Service L-II V-II (Qualification

Based)
 Occupational Code: EIS ITS

INSTRUCTIONS FOR THE COMPETENCE ASSESSOR

Occupation INFORMATION TECHNOLOGY SUPPORT SERVICE L _II

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational health
and safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the Assessment
Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in
the assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and
assessment process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete
the tasks. Ensure that all tools should be of the same kind and quality
 Administer the assessment in accordance with the outcome-based assessment
Assessor’s Package Information Technology Support Service L-II V-II (Qualification
Based)
 Occupational Code: EIS ITS
methodology
 Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading time and the total
time duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency revealed by
the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence

Assessor’s Package Information Technology Support Service L-II V-II (Qualification

Based)
Occupational Code: EIS ITS

Assessor’s Package Information Technology Support Service L-II V-II (Qualification

Based)
 Occupational Code: EIS ITS
EVIDENCE PLAN
Sector Economic Infrastructure
Sub-Sector Information Technology
Occupation : Information Technology Support service
Level II
Appropriate Assessment Method Assessment tool/instrument /
Units of competence to be assessed: Observation Outcome Knowledge written /oral question using interviews,
evaluation Assessment practical exercise /demonstration ,role
(Oral or written) play, simulation
Practical exercise Oral/written
Project 1- Operating Database Application
ICT ITS2 01 0811 Operate Database Application X X
Project 2- Administer and Care computer hardware and network Peripherals
ICT ITS2 03 0811 Administrate Network and Hardware Peripherals X X
ICT ITS2 04 0811 Care for Network and Computer Hardware X X
Project 3: - Apply Problem Solving Techniques and Maintain equipment
ICT ITS2 02 0811 Update and Document Operational Procedures X X
ICT ITS2 06 0811 Implement Maintenance Procedures X X
ICT ITS2 07 0811 Maintain Equipment and Consumables X X
ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine X X
Malfunction
Project 4- Access and Use Internet
ICT ITS2 05 0811 Access and Use Internet X X
Generic competencies
ICT ITS2 09 0811 Participate in Workplace Communication X X
ICT ITS2 10 0811 Work in Team Environment X X
ICT ITS2 11 0811 Develop Business Practice X X
ICT ITS2 12 1012 Apply Continuous Improvement Processes X X
(Kaizen)

NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance
Criteria indicated. Underpinning skills must also be considered

Assessor’s Package Information Technology Support Service L-II V-II (Qualification Based)
Occupational Code: EIS ITS
Project Information

Given the necessary tools, equipment and information, the candidate is expected to
Perform the following three projects.
The assessor should ask oral questions on which s/he is not satisfied by the candidate’s
Performance.

Assessment Venue: Well Equipped Assessment Centre or real work place

Total time for all projects: - 3:20 hours

Project 1:- Operating Database Application

Time allotted for this project: 1:00 Hour

This project involves the operation of a database using Microsoft Access Application
software and the candidate is expected to prepare related tables, filter data based on
criteria, Validate data, and prepare form and reports. Assuming a doctor visits/rounds more
than one patient. The database contains two tables by the name “Doctor” and “Patient”

Competencies covered:
1. ICT ITS2 01 0811 Operate Database Application

Instruction: Under this project the candidate is expected to perform the following two
tasks based on the information provided:-

Task1:- Create a database

Time allotted: 0:30 minutes

Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided:-
 Create a database called Doctor_Patient
 Assign the appropriate design view field-Name and data type
 Create the tables below
 Set a primary key for each table
 Create Relationship among the tables
 Fill the tables with the following data

Assessor’s Package Information Technology Support Service L-II V-II 6

Occupational Code: EIS ITS
Doctor Table

Did D_name D_sex Daddress Dspeciality

0001 Kemal M Ayder Hospital Bone

0002 Almaz F Mekelle Hospital Blood vessels

0003 Kidanu F Meskerem Hospital Heart

0004 Leulseged M Amanuel Hospital Brain

0005 Markos M Markos Hospital Kidney

0006 Fitsum M Fitsumbrhan Hospital Eye

Patient Table

Pid Pname Psex Paddress P_age

001 Sara F Mekelles 54

002 Belay M Adwa 47

003 Kidanu M Quiha 75

004 Atsede F Shire 35

005 Semhal F Michew 60

006 Brhane M Adigrat 45

 Perform the following field property settings

 The Dspeciality column only accepts (“Bone” “Blood vessels”, “Heart” “Brain”,
“Kidney”, “Eye”)
 The sex fields should only be either “M” or “F”

Task2:- Filter data and Prepare Forms and Reports

Time allotted: 0:30 minutes

Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided:-
 Filter those Doctors their Specialty is on Heart and their address is at Ayder
Hospital
 Filter the address of the patients which begins with “A”
 Count the Female Doctors
 Prepare a form that contains information from both tables

Assessor’s Package Information Technology Support Service L-II V-II 7

Occupational Code: EIS ITS
 Prepare a report that contains information from both tables

Project 2: - Administer and Care computer hardware and network Peripherals

Time for this project: 0:50 minutes

This project involves the obtaining and fixing network hardware and solves network
problems; the candidate is expected to obtain network hardware, Prepare Cross-Over cable,
Connect two computers, assign IP Address and connect a printer to one of the computers.

Competencies covered:
1. ICT ITS2 03 0811 Administrate Network and Hardware Peripherals
2. ICT ITS2 04 0811 Care for Network and Computer Hardware/

Instruction: Under this project the candidate is expected to perform the following
activities based on the information provided:-

 Obtain network hardware and fill the below table

Obtained Model of computers Model of

network printer used
hardware

 Prepare Cross-Over cable

 Connect two computers
 Assign IP Address
 Connect a Printer to one of the computers

Assessor’s Package Information Technology Support Service L-II V-II 8

Occupational Code: EIS ITS

Project 3: - Apply Problem Solving Techniques and Maintain equipment

Time for this project: 0:30 minutes

This project involves the, the candidate is expected to install LAN driver, Ping from each
Of the computers, Share and access a printer remotely and print sample page, apply
problem solving methods and perform documentation based on the table given below.

Competencies covered:
1. ICT ITS2 02 0811 Update and Document Operational Procedures
2. ICT ITS2 06 0811 lmplement Maintenance Procedures
3. ICT ITS2 07 0811 Maintain Equipment and Consumables
4. ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction

Instruction: Under this project the candidate is expected to configure LAN and Access
resources based on the information provided by performing the following activities:-

 Install LAN driver

 Test the network connectivity using the ping command
 Share a printer
 Access the printer remotely and print sample page
 Document activities done based on the table below on MS- Word and Save it by
your name.

Existing problems on hardware Action taken to bring solution

or software

Assessor’s Package Information Technology Support Service L-II V-II 9

Occupational Code: EIS ITS

Project-4:- Access and Use Internet

Time for this project: 1:00 hour

This project involves the usage of internet, the candidate is expected to download and install
a software, make a home page, create e-mail account, search information, send and attach
a file.

Competencies covered:
1. ICT ITS2 05 0811 Access and Use Internet

Instruction: Under this project the candidate is expected to perform the following
activities based on the information provided:-

 Download Mozilla Firefox

 Install Mozilla Firefox
 Make www.insa.com a home page
 Create two e-mail accounts as TigrayAOC@gmail.com and
FederalAOC@gmail.com
 Open www.Google.com, search the steps to create an e-mail account copy it to
ms-word and save it
 Open the TigrayAOC@gmail.com e-mail account
 Send e-mail and Attach the saved file to FederalAOC@gmail.com

Assessor’s Package Information Technology Support Service L-II V-II 10

 Occupational Code: EIS ITS
Observation Checklist

Candidate’s Name:
Assessor’s Name:
Occupation: Information Technology Support Service L-II
Unit of Competency: [ICT ITS2 01 0811 ICT ITS2 02 0811 ICT ITS2 03 0811 ICT ITS2 04 0811
ICT ITS2 05 0811 ICT ITS2 06 0811 ICT ITS2 07 0811 ICT ITS2 08 0811 ]

Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity to the
standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm his/ her
underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1: Operating Database Application (ICT ITS2 01 0811)
Task1:- Create a database
(ICT ITS2 01 0811)
 
 Create a database called Doctor_Patient  
 Assign the appropriate design view field-Name and data type  
 Create the tables  
 Set a primary key for each table  
 Create Relationship among the tables  
 Fill the tables with data  
 Set field property settings  
Task2:- Filter data and Prepare Forms and Reports (ICT ITS2 01 0811)

 Filter those Doctors their Specialty is on Heart and their address is at Ayder  
Hospital
 Filter the address of the patients which begins with “A”  
 Count the Female Doctors  
 Prepare a form that contains information from both tables  
 Prepare a report that contains information from both tables  
Project 2: - Administer and Care computer hardware and network Peripherals
(ICT ITS2 03 0811, ICT ITS2 04 0811)
 Obtain network hardware  

Assessor’s Package Information Technology Support Service L-II V-II 11

 Occupational Code: EIS ITS

 Prepare Cross-Over cable  

 Connect two computers  
 Assign IP Address  
 Connect a Printer to one of the computers  
Project 3: - Apply Problem Solving Techniques and Maintain equipment
(ICT ITS2 02 0811, ICT ITS2 06 0811, ICT ITS2 07 0811, ICT ITS2 08 0811)
 Install LAN driver  
 Test the network with ping command  
 Share a printer  
 Access the printer remotely and print sample page  
 Document activities done  
Project-4:- Access and Use Internet (ICT ITS2 05 0811)
 Download Mozilla Firefox  

 Install Mozilla Firefox  

 Make a home page  

 Create two e-mail accounts  

 search the steps to create an e-mail account, copy it to ms-word  

 Open e-mail account  

 Send e-mail and Attach the saved file  

The candidate’s underpinning Skill was:

Satisfactory  Not satisfactory 

Name and Signature of assessor _______________________

Assessor’s Package Information Technology Support Service L-II V-II 12

 Occupational Code: EIS ITS
Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation Information Technology Support service
Unit of Competency: ICT ITS2(09 0811,10 0811, 11 0811, 12 1012)

Satisfactor
Oral/interview questions y response
Yes No
Q1. What is the difference between Cross-over and straight through arrangements?  
Q2. What do you do when you are not able to fix a network problem by yourself?  
Q3. What mechanism do you use to isolate the electric cabling from that of network  
cabling during installation?
Q4. What do you do when you are in need of establishing your own profitable
business?
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1. The candidate must provide at least one answer from the given possible answers below:
 Cross-over is used to connect similar devices
 Straight through is used to link different devices
A2: The candidate must provide at least three answers from the given possible answers below:
 I will communicate with my colleagues about the problem
 I will visit internet/books/
 I will ask my trainer
A3. The candidate must provide the given possible answers
 Follow the 5 s Principles/kaizen/
A4. The candidate must provide at least two answers from the given possible answers below:
 Choose business environment
 Select materials for the environment
 Making Cost Benefit analysis

Assessor’s Package Information Technology Support Service L-II V-II 13

 Occupational Code: EIS ITS
Consumable Materials (per candidate and per project )
No. Items Unit Qty Specification
1 Cable Meter 3mete Cat6
r
2 RJ-45 PCs 4 Functional

Equipments, Materials and Supplies (per candidate)

No. Items Unit Qty Specification
1. Computers Pre-installed MS-Office PCs 1 Minimum Pentium 4, At
2007 and with their device driver least 2GB RAM with NIC
software
2. DSL Modem PCs 1 Minimum 1 GB

3. NIC PCs 1 Any compatible with the

board
4. Switch PCs 1 At least four ports

5. Cable tester PCs 1 Functional

6. Crimper PCs 1 Functional

7. Printer PCs 1 Any with its installation

CD
Note: Materials and tools may be modified by the Assessor, depending on the actual job
performed, and location & the standard installation practices of the country.

Assessor’s Package Information Technology Support Service L-II V-II 14