Occupational Code: EIS ITS

Ministry of Education
Sector: Economic Infrastructure
Sub- Sector: - Information Technology
Occupation: Information Technology Support service L_II

Assessor’s Package
The assessment covers the following units of competence:

1. ICT ITS2 01 0811 Operate Database Application

2. ICT ITS2 02 0811 Update and Document Operational Procedures
3. ICT ITS2 03 0811 Administrate Network and Hardware Peripherals
4. ICT ITS2 04 0811 Care for Network and Computer Hardware
5. ICT ITS2 05 0811 Access and Use Internet
6. ICT ITS2 06 0811 Implement Maintenance Procedures
7. ICT ITS2 07 0811 Maintain Equipment and Consumables
8. ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction
9. ICT ITS2 09 0811 Participate in Workplace Communication
10. ICT ITS2 10 0811 Work in Team Environment
11. ICT ITS2 11 0811 Develop Business Practice
12. ICT ITS2 12 1012 Apply Continuous Improvement Processes (Kaizen)

Contents of the Assessor’s Package:

1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials
Methods of Assessment
1 Observation /Demonstration
2 Knowledge assessment ( Oral interview/written)
Nature of assessment:
1. Qualification – based

Assessor’s Package Information Technology Support Service L-II V-I (Qualification

Based)
 Occupational Code: EIS ITS

INSTRUCTIONS FOR THE COMPETENCE ASSESSOR

Occupation INFORMATION TECHNOLOGY SUPPORT SERVICE L _II

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational health
and safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the Assessment
Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in
the assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and
assessment process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete
the tasks. Ensure that all tools should be of the same kind and quality
 Administer the assessment in accordance with the outcome-based assessment
Assessor’s Package Information Technology Support Service L-II V-I (Qualification
Based)
 Occupational Code: EIS ITS
methodology
 Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading time and the total
time duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency revealed by
the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence

Assessor’s Package Information Technology Support Service L-II V-I (Qualification

Based)
Occupational Code: EIS ITS

Assessor’s Package Information Technology Support Service L-II V-I (Qualification

Based)
 Occupational Code: EIS ITS
EVIDENCE PLAN
Sector Economic Infrastructure
Sub-Sector Information Technology
Occupation : Information Technology Support service
Level II
Appropriate Assessment Method Assessment tool/instrument /
Units of competence to be assessed: Observation Outcome Knowledge written /oral question using interviews,
evaluation Assessment practical exercise /demonstration ,role
(Oral or written) play, simulation
Practical exercise Oral/written
Project 1- Operating Database Application
ICT ITS2 01 0811 Operate Database Application X X
Project 2- Administer and Care computer hardware and network Peripherals
ICT ITS2 03 0811 Administrate Network and Hardware Peripherals X X
ICT ITS2 04 0811 Care for Network and Computer Hardware X X
Project 3: - Apply Problem Solving Techniques and Maintain equipment
ICT ITS2 02 0811 Update and Document Operational Procedures X X
ICT ITS2 06 0811 Implement Maintenance Procedures X X
ICT ITS2 07 0811 Maintain Equipment and Consumables X X
ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine X X
Malfunction
Project 4- Access and Use Internet
ICT ITS2 05 0811 Access and Use Internet X X
Generic competencies
ICT ITS2 09 0811 Participate in Workplace Communication X X
ICT ITS2 10 0811 Work in Team Environment X X
ICT ITS2 11 0811 Develop Business Practice X X
ICT ITS2 12 1012 Apply Continuous Improvement Processes X X
(Kaizen)

NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance
Criteria indicated. Underpinning skills must also be considered

Assessor’s Package Information Technology Support Service L-II V-I (Qualification Based)
Occupational Code: EIS ITS

Project Information

Given the necessary tools, equipment and information, the candidate is expected to
Perform the following three projects.
The assessor should ask oral questions on which s/he is not satisfied by the candidate’s
Performance.

Assessment Venue: Well Equipped Assessment Centre or real work place

Total time for all projects: 3: 00 hours

Project 1:- Operating Database Application

Time allotted: 1:00 Hour

This project involves the operation of a database using Microsoft Access Application software
and the candidate is expected to prepare related tables, filter data based on criteria, Validate
data, and prepare form and reports. The database contains two tables by the name
“Teachers” and “Students”

Competencies covered:
1. ICT ITS2 01 0811 Operate Database Application

Instruction: Under this project the candidate is expected to perform the following two tasks
based on the information provided:-

Task1:- Create a database

Time allotted: 30 minutes

Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided:-

 Create a database called Teacher_Stud

 Create the tables below

Assessor’s Package Information Technology Support Service L-II V-I 6

 Occupational Code: EIS ITS

Teachers Students
Field Name Data Type Field Name Data Type
Tid Text Sid Text
Tname Text Sname Text
Tsex Text Ssex Text
Taddress Text Sdepartment Text
Tqualification Text Syear Text
Tage Number Sage Number
Tsalary Currency

 Set a primary key for each table

 Create Relationship among the tables
 Fill the tables with the following data

Teachers

Tid Tname Tsex Taddress Tqualification Tstatus Tage Tsalary

0001 Tadesse M 14 Electrical MA 37 4500

0002 Hirut F 08 IT BA 40 6000

0003 Liya F 04 Construction Doctorate 45 9000

0004 Aron M 05 Accounting BA 38 4000

0005 Henok M 06 Electrical MA 50 7000

Students

Sid Sname Ssex Saddress Sdepartment Syear Sage

001 Sara F Kebelle 07 Electrical 3 20

002 Belay M Kebelle 11 Construction 2 21

003 Kidanu M Kebelle 08 Accounting 4 22

004 Atsede F Kebelle 07 IT 3 20

005 Semhal F Kebelle 16 Electrical 3 23

006 Brhane M Kebelle 07 Construction 5 24

 Perform the following field property settings

 The “Tid” and ”Sid” fields must only accept 4 characters
 The sex fields should only be either “M” or “F”

Assessor’s Package Information Technology Support Service L-II V-I 7

Occupational Code: EIS ITS

 The age fields must not accept value greater than 999
Task2:- Filter data and Prepare Forms and Reports

Time allotted: 0:30 minutes

Instruction: Under this task the candidate is expected to perform the following activities
based on the information provided:-

 Filter those Teachers who teach only “Electrical” and their salary is greater than
5000
 Filter those students their name begins with “S”
 Count the students their Saddress is Kebelle 07
 Prepare a form that contains information from both tables
 Prepare a report that contains information from both tables

Project 2: - Administer and Care computer hardware and network Peripherals

Time for this project: 0:30 minutes

This project, having a disassembled computer both externally and internally, involves the
identification of missing external and internal components the system and obtains them from
appropriate place; connect them to their proper ports applying protection from hazards.

Competencies covered:
1. ICT ITS2 03 0811 Administrate Network and Hardware Peripherals
2. ICT ITS2 04 0811 Care for Network and Computer Hardware

Instruction: - Under this project the candidate is expected to perform the following
activities based on the information provided: - [Create table on MS- Word and save it by
your name in the Local Disk C:\]

1. Identify client peripheral requirements

2. Obtain the required peripherals
3. Identify and record external and internal hardware
4. Connect and Configure hardware peripherals
5. Apply Protection Devices

Assessor’s Package Information Technology Support Service L-II V-I 8

Occupational Code: EIS ITS

Obtained and connected Externa Internal Protection Device Used

Peripherals l
 
 
 
 
 
 

Project 3: - Apply Problem Solving Techniques and Maintain equipment

Time for this project: 0:50 minutes

This project involves the maintenance of equipment having several problems, the candidate
Is expected to obtain maintenance request, identify areas of failure, apply problem solving
methods and recommend solutions and suggest future improvements by updating the
documentation.

Competencies covered:-
1. ICT ITS2 02 0811 Update and Document Operational Procedures
2. ICT ITS2 06 0811 Implement Maintenance Procedures
3. ICT ITS2 07 0811 Maintain Equipment and Consumables
4. ICT ITS2 08 0811 Apply Problem Solving Techniques to Routine Malfunction

Instruction: Under this project the candidate should identify equipments to

be maintained, identify failure areas, recommend solutions and suggesting
improvements for future operation. Perform the work on MS- Word and
save it by your name in the Local Disk C:\ based on the table given below

 Obtain maintenance request

 Identify equipment that require maintenance
 Identify failure area
 Recommend Potential Solutions

Assessor’s Package Information Technology Support Service L-II V-I 9

Occupational Code: EIS ITS

 Suggest improvements for future reference

Name of Current Identif Identify Maintenan Recommend Future

equipmen Condition y Possibl ce ed Suggestio
t that of Proble e schedule Potential ns
require equipmen m area causes Solutions
maintena t
nce

Project-4:- Access and Use Internet

Time for this project: 0: 40 minutes

This project involves the usage of internet, the candidate is expected to use internet browser,
Access sites, delete cookies and history, book mark a page, and download software.

Competencies covered:
1. ICT ITS2 05 0811 Access and Use Internet

Instruction: Under this project the candidate is expected to perform the following activities
based on the information provided:-

 Open internet browser and Uniform Resource Locator /URL/

 Access Particular site and retrieve data
 Delete internet browser cookies and histories
 Bookmark www.ebc.et
 Download IDM(Internet Download Manager)

Assessor’s Package Information Technology Support Service L-II V-I 10

Occupational Code: EIS ITS

Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation: Information Technology Support Service L-II
Unit of Competency: [ICT ITS2 01 0811 ICT ITS2 02 0811 ICT ITS2 03 0811 ICT ITS2 04 0811
ICT ITS2 05 0811 ICT ITS2 06 0811 ICT ITS2 07 0811 ICT ITS2 08 0811 ]

Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity
to the standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm his/ her
underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1: Operating Database Application (ICT ITS2 01 0811)
Task1:- Create a database  
 Create a database called Teacher_Stud  

 Create the tables  

 Set a primary key  

 Create Relationship  

 Fill the tables with data  

 Set field property settings  

Task2:- Filter data and Prepare Forms and Reports

 Filter those Teachers who teach only “Electrical” and their salary is  
greater than 5000

 Filter those students their name begins with “S”  

 Count the students their Saddress is Kebelle 07  

Assessor’s Package Information Technology Support Service L-II V-I 11

 Occupational Code: EIS ITS

 Prepare a form that contains information from both tables  

 Prepare a report that contains information from both tables  

Project 2: - Administer and Care computer hardware and network Peripherals

(ICT ITS2 03 0811, ICT ITS2 04 0811)
Task1:- Assemble System Components
(ICT ITS2 03 0811, ICT ITS2 04 0811)
 Identify client peripheral requirements  
 Obtain the required peripherals  
 Identify and record external and internal hardware  
 Connect and Configure hardware peripherals  
 Apply Protection Devices  
Project 3: - Apply Problem Solving Techniques and Maintain equipment
(ICT ITS2 02 0811, ICT ITS2 06 0811, ICT ITS2 07 0811, ICT ITS2 08 0811)
 Obtain maintenance request  
 Identify equipment that require maintenance  
 Identify failure area  
 Recommend Potential Solutions  
 Suggest improvements for future reference  
Project-4:- Access and Use Internet (ICT ITS2 05 0811)
 Open internet browser and Uniform Resource Locator /URL/  

 Access Particular site and retrieve data  

 Delete internet browser cookies and histories  

 Bookmark www.ebc.et  

 Download IDM(Internet Download Manager)  

The candidate’s underpinning Skill was:

Satisfactory  Not satisfactory 

Name and Signature of assessor _______________________

Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation Information Technology Support service

Assessor’s Package Information Technology Support Service L-II V-I 12

 Occupational Code: EIS ITS

Unit of Competency: ICT ITS2(09 0811,10 0811, 11 0811, 12 1012)

Satisfactory
Oral/interview questions response
Yes No
Q1. What the difference between Cross-over and straight through arrangements?  
Q2. What do you do when you are not able to fix a computer problem by yourself?  
Q3. What mechanism do you use to isolate the functional hardware from the non-  
functional?
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1. The candidate must provide at least one answer from the given possible answers below:
 Cross-over is used to connect similar devices
 Straight through is used to link different devices
A2: The candidate must provide at least three answers from the given possible answers below:
 I will communicate with my colleagues about the problem
 I will visit internet/books/
 I will ask my trainer
A3. The candidate must provide the given possible answers
 Follow the 5 s Principles/kaizen/

Equipments, Materials and Supplies (per candidate/Per project and also in different
separate sheets 1- Consumable materials and 2-Tools, and equipment )

Assessor’s Package Information Technology Support Service L-II V-I 13

 Occupational Code: EIS ITS

No. Items Unit Qty Specification

1 Computers Pre-installed MS-Office PCs 1 Minimum Pentium 4, At
2007 least 2GB RAM with NIC
2 Malfunctioning disassembled PCs 1 Minimum Pentium 4, At
computer least 2GB RAM with NIC
3 DSL Modem PCs 1 Minimum 1 GB
4 Monitor, Keyboard, Mouse, Scanner, PCs 1 USB,PS2,Serial,Parallel
Printer
5 CPU PCs 1 2.5 GHz
6 RAM PCs 1 1 GB
7 NIC PCs 1 Any compatible with the
board
8 VGA PCs 4 Any compatible with the
board
9 Hard Disk PCs 1 Any compatible with the
board
10 Sound Card PCs 1 Any compatible with the
board
11 Blower PCs 1 Any available
12 Anti static wrist strap PCs 1 Any available
Note: Materials and tools may be modified by the Assessor, depending on the actual job
performed, and location & the standard installation practices of the country.

Assessor’s Package Information Technology Support Service L-II V-I 14