Assessor’s package for Hardware and Network Servicing L-III

Gofa Industrial College

Sector: - Economic Infrastructure
Sub Sector: - Information Technology
Occupation: Hardware and Networking Servicing LIII
Institutional exam
Assessor Package
The assessment covers the following units of competence:
1. EIS HNS3 01 1221 Determine Best-Fit Topology
2. EIS HNS3 02 1221 Install and Manage Network Protocols
3. EIS HNS3 03 1221 Configure and Administer Server
4. EIS HNS3 04 1221 Monitor and Administer Stem and Network Security
5. EIS HNS3 05 1221 Identify and Resolve Network Problems
6. EIS HNS3 06 1221 Provide First Level Remote Help Desk Support
7. EIS HNS3 07 1221 Create Technical Documentation

Contents of the Assessor’s Package:

1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials

Methods of Assessment
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 Assessor’s package for Hardware and Network Servicing L-III
1. Observation/Demonstration with Interview Question (If necessary)
2. Knowledge assessment (written)

Nature of assessment:

1. Qualification – based

- All units of core competence are included in different practical projects and
the accompanying Oral interviews (For L1 &2) /written assessment (L3-5)

INSTRUCTIONS FOR THE COMPETENCE ASSESSOR

Occupation Hardware and Network servicing – Level III

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 Assessor’s package for Hardware and Network Servicing L-III

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
 Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the Assessment Center complies with the relevant occupational health
and safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the Assessment
Center:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in
the assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and
assessment process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete
the tasks. Ensure that all tools should be of the same kind and quality
 Administer the assessment in accordance with the outcome-based assessment
methodology
 Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading time and the total

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 Assessor’s package for Hardware and Network Servicing L-III
time duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
 Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency revealed by
the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence

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 Assessor’s package for Hardware and Network Servicing L-III

EVIDENCE PLAN
Sector Economic Infrastructure
Sub-Sector Information Technology
Occupation : Hardware and Network servicing
Level III
Appropriate Assessment Method Assessment tool/instrument / written
Units of competence to be assessed: Observation Outcome Knowledge /oral question using interviews,
evaluation Assessment practical exercise /demonstration ,role
(Oral or written) play, simulation
Practical exercise written
Project 1- Configure, Administer and secure Server
EIS HNS3 02 1221 Install and Manage Network Protocols X X X
EIS HNS3 03 1221 Configure and Administer Server X X
EIS HNS3 04 1221 Monitor and Administer System and X
Network Security

EIS HNS3 05 1221 Identify and Resolve Network X X X

Problems

Project 2- Prepare Network design document

EIS HNS3 01 1221 Determine Best-Fit Topology X X
EIS HNS3 06 1221 Provide First Level Remote Help Desk Support X X X
EIS HNS3 07 1221 Create Technical Documentation X X X X

NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance criteria indicated. Underpinning knowledge and
skills must also be considered

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 Assessor’s package for Hardware and Network Servicing L-III

Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupation: Hardware and Networking Service L-III
Unit of Competency: [EIS HNS3 01 1221 EIS HNS3 02 1221 EIS HNS3 03 1221 EIS HNS3 04 1221

EIS HNS3 05 1221 EIS HNS3 06 1221 EIS HNS3 07 1221 ]

Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity to the
standard expected in the enterprise.
 Ask the candidate a selection of the questions from the attached list to confirm his/ her
underpinning knowledge.
 Place a tick in the box to show that the candidate answered the questions correctly.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1:- Configure, Administer and secure Server
[EIS HNS3 02 1221 EIS HNS3 03 1221 EIS HNS3 04 1221 EIS HNS3 04 1221]
 Analyze and Evaluate accurate information  
 Acquire the possible information  
 Select reasonable Topology type  
 List the possible hardware and software  
Project 2: - Configuring, Monitoring Server and Network Security
[EIS HNS3 03 0214 EIS HNS3 05 0214]
Task1:- Install windows operating systems [EIS HNS3 03 0214]

 Connect the necessary peripheral devices  

 Install Windows Server 2008 Operating System  
 Install Windows7 Operating System  
 Install the device drivers  
 Establish connections among the Server and the Clients  
 Configure the Server as a DNS, DHCP, SMTP, FTP and AD

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 Assessor’s package for Hardware and Network Servicing L-III

Task2:- Administer server and configure network Security [ EIS HNS3 05 0214]
 Create the specified groups  
 Create Users and Passwords  
 Create user privileges to change their passwords at first logon  
 Set the Access limitation time for the group users  
 Join the Client Computers to the Domain myserver.com.  
 Turn on Windows Firewall for the Server Computer  
 Set up disk quota of (Local Disk C:\) for the specified users  
 Create Two shared Folders on the server and set security  
Project 3:- Identify, Resolve network problems and Create technical documentation
[EIS HNS3 04 0214 ,EIS HNS3 06 0214,EIS HNS3 07 0214]
 Prepare documentation  
 Identify network problems  
 Provide solution to the identified problems  
 Recommend on the current performance of the network  
The candidate’s underpinning Skill was:
Satisfactory  Not satisfactory 

________________________________
Name and Signature of Assessor

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Assessor’s package for Hardware and Network Servicing L-III

Recording Sheet for Oral Questioning

Candidate’s Name:
Occupation Hardware and Network Servicing
Unit of Competency: EIS HNS3 (08 0214,09 0214, 10 0214, 11 0214, 14 0214)

Satisfactory
Oral/interview questions response
Yes No
Q1. What mechanism do you follow in your computer laboratory so that there  
will be proper arrangement of network hardware and cabling system will
exist?
Q2. What common elements should be included while creating network  
technical documentations?
Q3. How do you assist the remote site user when he/she cannot access the  
internet in your organization?
Q4. What procedures do you follow to provide training for a new staff on how  
to use the Network infrastructure of your organization?
Q5. What is the first thing you are supposed to do before implementing a new  
network in your organization?
Q6. What mechanism do you use for efficient and effective performance of  
your staff under your leadership?
The candidate’s underpinning knowledge was:
Satisfactory  Not satisfactory 
Assessor’s Signature: Date:
Acceptable answers are:
A1. The candidate must provide at least one answer from the given possible answers
bellow:
 Follow the 5 s Principles/kaizen/
A2: The candidate must provide at least three answers from the given possible answers
bellow:
 Physical Network Design
 Logical Network Design
 Naming Convention
 IP Address range (schema)
 Version and type of Operating System and other Application
 Device specifications
A3. The candidate must provide the given possible answers
 Gather detail information
 Identify the Problems
 Provide solution based on the identified problems

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Assessor’s package for Hardware and Network Servicing L-III

A4. The candidate must provide the possible answers from:

 Prepare training manuals/materials
 Plan for a training
 Conduct training
 Evaluate the training as it is done according to plan.
A5. The candidate must provide at least 2 from the given possible answers
 Plan the work
 Gather information
A6. The candidate must provide at least 2 from the given possible answers
 provide the responsibility
 supervise and follow up
 Provide training, assistance and support on the given responsibility.

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 Assessor’s package for Hardware and Network Servicing L-III

Consumable Materials and Supplies (per candidate)

No. Items Unit Qty Specification
1 Cable Meter 3mete 3meters UTP Cross over
r crimped cables
2 RJ-45 PCs 4 Functional

Equipments, Materials and Supplies (per candidate)

No. Items Unit Qty Specification
1 Computers PCs 2 Minimum Pentium 4, At
least 2GB RAM with NIC
2 Windows Server 2008 Standard PCs 1 Well prepared with no
Edition scratches
3 Windows 7 Home edition/Premium PCs 1 Well prepared with no
scratches
4 Compatible Driver CD’s both for the PCs 1 Well prepared with no
Server and Client Computer scratches
5 Switch /Hub PCs 1 Minimum 4 port
6 Cable Tester PCs 1 Functional
7 Crimper PCs 1 Functional
8 MS-Office 2007 software PCs 1 Functional

Note: Materials and tools may be modified by the Assessor, depending on the actual job
performed, and location & the standard installation practices of the country.

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