Occupation: Hardware and Network Servicing

Level IV
Assessor’s Package
The assessment covers the following units of competence:
1. EIS HNS4 01 0811Plan and Organize Work
2. EIS HNS4 02 0811Assist with Policy Development for Client Support
3. EIS HNS4 03 0811Build Internet Infrastructure
4. EIS HNS4 04 0811Migrate to New Technology
5. EIS HNS4 05 0811Determine Maintenance Strategy
6. EIS HNS4 06 0811Establish Quality Standards
7. EIS HNS4 07 0811Utilize Specialized Communication Skills
8. EIS HNS4 08 0811Develop Team and Individuals
9. EIS HNS4 09 0811Manage and Maintain Small/Medium Business Operations
10. EIS HNS4 10 1012Manage Continuous Improvement System

Contents of the Assessor’s Package:

1. Instructions for the competence Assessor
2. Evidence Plan
3. Project Information or Problem
4. Worksheet (If necessary)
5. Demonstration/Observation Checklist
6. Product Evaluation Sheet (If required in the practical project)
7. List of Equipment, Tools and Materials
Methods of Assessment
1. Observation/Demonstration with Interview Question (If necessary)
2. Knowledge assessment (written)
Nature of assessment:
1. Qualification – based
- All units of core competence are included in different practical projects and
the accompanying Oral interviews (For L1 &2) /written assessment (L3-5)

INSTRUCTIONS FOR THE COMPETENCE ASSESSOR

Occupation Hardware and Network Servicing L_IV

BEFORE THE ASSESSMENT

1. Establish the assessment context and purpose of the assessment
2. Familiarize self with the qualification or units of competence to be assessed
 Assessment context
  Assessor’s guide
 Assessment methods
 Product evaluation sheets
 Time limits
 Evidence to be collected
 Performance Criteria
 Assessment and Certification arrangements
3. Ensure that the AssessmentCenter complies with the relevant occupational health
and safety requirements as:
 Well lighted and well ventilated assessment room
 Risk areas properly marked
4. Ensure that the following assessment resources are available in the
AssessmentCenter:
 Complete set of safe and functional equipment and tools
 Complete set of supplies and materials
 Assessor’s guide and rating sheets (Assessment Package)
5. Notify candidates of any resources they have to bring during the assessment

ON THE DAY OF ASSESSMENT

1. Check the attendance of the candidates
 Check the candidates registered number
 Instruct candidates to sign on the attendance sheet
 Check accomplished self assessment guide
 Provide overview of the qualification to be assessed refer to (EOS)
2. Orient the candidates (Time allotment is 15 minutes)
 explain the context and purpose of the assessment and the assessment
process
 explain the Qualification or units of competency to be assessed and the
evidence to be collected
 outline the assessment procedures to be undertaken
 assess the needs of the candidates and establish any allowable adjustments in
the assessment procedure
 seek feedback regarding the candidate’s understanding of the occupational
standard/units of competence being assessed, evidence requirements and
assessment process
 make all necessary announcement just before the start of the assessment
 specify the do’s and don’ts inside the assessment room
3. Instruct candidates to accomplish the competency assessment agreement
 Provide the candidates with all materials, tools and equipment required to complete
the tasks. Ensure that all tools should be of the same kind and quality
 Administer the assessment in accordance with the outcome-based assessment
methodology
 Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
 Inform each candidate that s/he has fifteen (15) minutes reading timeandthe total
time duration for each is indicated in the Project Information.
 Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
  Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
 Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
 Intervene only for safety reasons
 Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
 Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
 Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
 Make no alterations/erasures in the Observation Checklist

POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
 clear and constructive feedback on the assessment decision
 Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
 COMPETENT
 NOT YET COMPETENT
On each of the competencies assessed
 information on ways of overcoming any identified gaps in competency revealed by
the assessment
 information on reassessment process, if applicable
2. Prepare the necessary assessment reports
 Record the assessment outcome using the prescribed Observation Checklist
 Make sure the report or rating sheets are properly signed by you and the candidate
 Maintain records of the assessment procedures, evidence collected and
assessment outcome
 Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence
 EVIDENCE PLAN
Sector Economic infrastructure
Sub-Sector Information Technology
Occupation : Hardware and Network Servicing
Level IV
Appropriate Assessment Method Assessment tool/instrument
Units of competence to be assessed: Observation Outcome Knowledge written/oral question using interviews,
evaluation Assessment (Oral ) practical exercise /demonstration,role
play, simulation
Practical exercise Written test
Project I: Build Internet Infrastructure and Migrate to new Technology.
EIS HNS4 03 0811Build Internet Infrastructure X X X X
EIS HNS4 04 0811Migrate to New Technology X X
Project II: Design company network and Internet Infrastructure
EIS HNS4 01 0811Plan and Organize Work X X
EIS HNS4 02 0811Assist with Policy Development for Client X X X X
Support
EIS HNS4 03 0811Build Internet Infrastructure X X X X
Project III. Prepare Service Level Agreement
EIS HNS4 05 0811Determine Maintenance Strategy X X X X
EIS HNS4 06 0811Establish Quality Standards X X X X
Generic competencies:
EIS HNS4 07 0811Utilize Specialized Communication Skills X X
EIS HNS4 08 0811DevelopTeam and Individuals X X
EIS HNS4 09 0811Manage and Maintain Small/Medium X X
Business Operations
EIS HNS4 10 1012Manage Continuous Improvement System X X
NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance criteria indicated.
Underpinning knowledge and skills must also be considered
Project Information
Given the necessary tools, equipment and information, the candidate is expected to
perform the following Three practical projects.
The assessor should ask oral questions on which s/he is not satisfied by the
candidate’s performance
Assessment Venue: Well Equipped Assessment Centre or real work place
Total Time Allotted for all Projects: 6:00hrs

Project I: Build Internet Infrastructure and Migrate to new Technology.

Total time for the project: 3:40hrs

Competences Covered:-
1. EIS HNS4 03 0811Build Internet Infrastructure
2. EIS HNS4 04 0811Migrate to New Technology

Instruction: - Under this project the candidate is expected to perform the following
three tasks based on the information provided:-

Task 1: Set up Client-Server network and configure internet

Time Allotted: - 1:30hrs

Instruction: - Under this task the candidate is to have three computers and the
necessary software so expected perform the following activities based
on the information provided:-

 Set up Client-Server network (Hint: Start from clear installation of each PC,
Use domain name ict.gov and configure internet connection to all Pcs).

Task 2: Manage Users and Group

Time Allotted: - 0:50hrs

Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
  Create three organizational units(OU) named by Developer , Support and
Analyst
 Create three groups named by Principal, Senior and Junior.
 Create four users named Seifu, Tina, Ahmed and Feven.
 Add Seifu and Tina to the group Principal.
 Add Ahmed and Seifuto the group Senior.
 Add Feven to the group Junior.
 Add the group Principal to Developer OU.
 Add the group Junior to Support OU.
 Add the group Senior to Analyst OU.

Task 3: Install and Upgrade Software

Time Allotted: - 1:20hrs

Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-

 Install Microsoft office word 2007 and Microsoft office Visio 2007 on client 1 pc
 Upgrade Client 2 to windows 8.1.
 Write the new features you analyse in windows 8.1 comparing with windows 7
and save using notepad on Client 2.

Project II: Design company network and Internet Infrastructure

Total time for this project: 1:20hrs

Competences Covered:-

1. EIS HNS4 01 0811Plan and Organize Work

2. EIS HNS4 02 0811Assist with Policy Development for Client Support
3. EIS HNS4 03 0811Build Internet Infrastructure

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
In this project the candidate is required to design Company Network and Internet
Infrastructure for PARROT Plc.
The company is expandable and dedicated for Importing and Distribution of drugs and
medical equipments for resellers using Company’s Application Software, it has 5
departments: Sales, Maintenance, HRM, Public Relation and Marketing.
The Company has two buildings, G+2 and G+3 in a compound with a distance of 30m
between them. Each building has 25 users in each floor including the ground.

The Company wants to implement centralized network infrastructure that include:

1. Resource Sharing between different departments
2. 10 MB internet connection for the whole employees
3. Company Mailing System
4. System Security

Instruction: - Under this project the candidate is expected to perform the following
two tasks based on the information provided:-

Task1. Identify the basic resources required to implement this project

Time Allotted: - 0:25 hrs

Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-

 Identify Hardware needed to built the infrastructure

 Identify Software needed to built the infrastructure
 Identify Type of internet connectivity needed to built the infrastructure

Task2. Design the infrastructure of network using Microsoft office Visio 2007
Time allotted: 0:55 min
Instruction: -Under this task, the candidate should prepare logical design for the
infrastructure using Microsoft Visio 2007 that considers:
 Appropriate network devices
 Suitable type of cable to be used.
 Internet connectivity

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Acceptable Answer:-Note:- This or more related list of hardware and software is
acceptable.The assessor should observe the following
Task-1
No Name of items (hardware) Spec Quantity Remark
1 Severs  16GB RAM, 500GB 6
HDD for File/Print,
Domain Controller
and DHCP servers
 32GB RAM, 2TB
HDD for Application
and Mail.

2 Computers  Processor: Intel(R) 175

Core(TM) i3-3220
CPU @ 3.30GHz
 RAM: 4GB
 HDD: 500GB

3 Switch Access Switch 7 48 port

4 Cable CAT 6e 10 role

5 Outlet and faceplate 329
6 Patch panel 7 48 port
7 Router /Core Switch 2
8 UPS 3000 watt 2
9 Rack 12U 2
6U 1
4U 1
10 Network Printer 7 1 printer/floor
11 RJ 45 3000
12 Patch Cord 3meter 3meter/PC
13 Trunk 1500

No Application and OS name Remark

1 Microsoft server 2012 Licensed
2 Microsoft exchange server “”
2010
For centralizing massaging
system
3 TMG server for firewall “”
system
4 KASPERSKY server based “”
antivirus for the server virus
protection
5 Windows 7 ultimate “”
6 Microsoft office 2010 “”

Type of internet connection

10 Mbs Broadband internet connection

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Task-2 Note:- One of the two designs or a more advanced design is acceptable.

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Project III. Prepare Service Level Agreement

Total time for this project: 1:00hrs

Competences Covered:-
1. EIS HNS4 05 0811Determine Maintenance Strategy
2. EIS HNS4 06 0811Establish Quality Standards

XY Company needs annual maintenance service for all PCs. The company posts the
announcement for interested bidders.

Instruction: - Under this project the candidate is expected to perform the following
two tasks based on the information provided:-

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Task1. PrepareSLA of XY Company using Microsoft Word.
Time Allotted: - 0:35 hrs

Instruction: - Under this task the candidate assume his/her as an ICT Solution
provider PLC who wins the bid expected to prepare SLA of XY Company using
Microsoft Word. (Hint: - Usethe following points to prepare the SLA)

 Objective of the Service

 Service provider’s responsibilities:
 Customer responsibilities:
 Service Measurement
 Modification and review of the agreement:

Task2.Prepare a format that monitorsthe quality of maintained computer and

network.

Time Allotted: - 0:25 hrs

Instruction: - Under this task the candidate Assume as a technician of XY Company

and invited to monitor the quality of maintained computer and network so
he/she is expected to prepare a format that helps to monitor using
Microsoft Word

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Acceptable Answer:-
The assessor should observe the following

Task 1

Note:- Any SLA related to the following SLA is acceptable.

Service Level Agreement

Service Provider: IT solution plc
Customer: XY Company
Objective of the Service: Maintenance service
XY Company asked for Maintenance service from our plc through its application on November
12, 2014.
Responsibilities
Service provider’s responsibilities:
 Understand the request accepted and identify requirements
 Inform the customer about financial requirements and agree on them.
 Provide maintenance service based on the requirements
 Complete the work on time
 Keep the confidential information of the customer
 Provide technical support & t training
Customer responsibilities:
 Submit clear request to service provider
 Agree on financial requirements
 Follow up the activities
 Check the functionality of maintained equipments
 Attend technical support and training
Service Measurement: Functionality of maintained equipments will be measured on the level
of meeting the requirements requested.
Modification and review of the agreement:
This agreement is valid until November 12,2015
This agreement can cease if the customer and service provider both want to cancel it.
Signature of service provider Signature of Customer
Date Date

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Task 2

Note:- Any format related to the following table is acceptable.

NO Item Previous Status Current Status Remark

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupational Standard: Hardware and Network Servicing – L_IV:
Unit of Competency: [EIS HNS4 01 0811EIS HNS4 02 0811EIS HNS4 03 0811
EIS HNS4 04 0811EIS HNS4 05 0811EIS HNS4 06 0811]

Date of Assessment:
Time of Assessment:
Instructions for the Assessor
 Observe the candidate.
 Describe the assessment activity and the date on which it was undertaken
 Place a tick in the box to show that the candidate completed each aspects of the activity to the
standard expected in the enterprise.
 Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project I: Build Internet Infrastructure and Migrate to new Technology.
[EIS HNS4 03 0811EIS HNS4 04 0811]

Task1. Set up Client-Server network and configure internet

 Install the operating system(Client and Server)
 Configure domain(ict.gov)
 Set up Client-Server network
 Configure internet connection
Task2. Manage Users and Group
 Create three organizational units(OU) named by Developer , Support and Analyst
 Create three groups named by Principal, Senior and Junior.
 Create four users named Seifu, Tina, Ahmed and Feven.
 Add Seifu and Tina to the group Principal.
 Add Ahmed and Seifuto the group Senior.
 Add Feven to the group Junior.
 Add the group Principal to Developer OU.
 Add the group Junior to Support OU.
 Add the group Senior to Analyst OU.
Task3. Install and Upgrade Software

 Install Microsoft office word 2007 on client 1

 Install Microsoft office Visio 2007 on client 1
 Upgrade Client 2 to windows 8.1.
Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
  Write the new features you analyse in windows 8.1 comparing with windows
7 and save using notepad on Client 2.
Project II: Design company network and Internet Infrastructure
[EIS HNS4 01 0811, EIS HNS4 02 0811, EIS HNS4 03 0811]
Task1. Identify the basic resources required to implement this project
 Identify and list the Hardware needed to built the infrastructure
 Identify and list the Software needed to built the infrastructure
 Identify and list the Type of internet connectivity needed to built the
infrastructure
Task2.Design the infrastructure of network using Microsoft office Visio 2007
 Prepare logical design as the following

Or

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Project III. Prepare Service Level Agreement [EIS HNS4 05 0811, EIS HNS4 06 0811]
Task1. Prepare SLA of XY Company using Microsoft Word.
 Prepare SLA considering the given hint.
Task2.Prepare a format that monitors the quality of maintained
computer and network.
 Prepare a format that helps to monitor quality of maintained computer and
networkusing Microsoft Word.

The candidate’s overall performance in the practical project was:

 SATISFACTORY  NOT SATISFACTORY

________________________________
Name and Signature of Assessor

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)
Materials and supplies per candidate

No Item description Quantity unit Specification

1 Windows Server 2008 R2 1 DVD 32/64 bit

2 Windows 8.1 1 DVD
3 Windows 7 1 DVD 32/64 bit
4 MS Office 2007 1 CD
5 MS Visio 2007 1 CD
6 Driver Software 1 DVD
7 Broadband Internet connection Good performance

Tools, Instruments & Equipment

No Item description Quantity unit Specification

1 Client Computer 2 Pcs 1GHz Processor

1GBB RAM
80 GB HDD
2 Server Computer 1 Pcs 2GHz Processor
2GB RAM
80 GB HDD

Note: Materials and tools may be modified by the Assessor, depending on the actual job
performed, and location & the standard installation practices of the country.

Assessor’s Package for Hardware and Network Servicing Level IV(qualification Based)