GEMMA L.

SANTOS
10 B. Baluyot St. Krus na Ligas, Diliman Quezon City Contact numbers: +632259 4395/09169551812 E-mail Address: santosgem1276@yahoo.com

WORK EXPERIENCE: April 2010-September 2010 Wilfranz Trading Brgy. Pinyahan Q.C. Position: Secretary 2 Taking phone calls and typing of quotations Doing accounting and clerical works July 2006-March 2007 Singapore Position:Live-in Caregiver Taking care of elderly and child care Household chores August 2004 December 2004 Medical Shop, E. Rod. Sr. Position: Store In-charge Assist the Health Specialist, Stock Custodian in inventory reports, cashiering. Knowledge in Rpro. In charge in handling Customers Complaint, Monthly Sales Report, Inventories, Weekly Schedule of Staffs August 2003 February 2004 Cinnabon, Megamall Position: Bakery Associate Deals Directly with the customers Knowledge in Cashiering, Administrative, Maintenance, Baking Assist the management team in the implementation if standards/ guidelines of new staff Knowledge in POS March 2001 to March 2002 Mateos Minimart, Tandang Sora Position: Store-in-charge Over all in-charge of day-to-day operations, logistics requirement if minimart, attending costumer complaints, knowledge in filling of documents, typing orders. Experience in management and reporting to sale briefing. Knowledge in POS

September 2000 February 2001

Cabalen, Restaurant, Cubao

Position: Receptionist/ Food Attendant Taking orders via telephone, handling complaints and assists the management team in implementing procedures to assure quality products, service and cleanliness of the restaurant. Deals directly with customers. July to December 1999 Position: Processing Clerk UP Provident Fund, U.P. Diliman Responsible for accommodation/processing of loans and inquiries, making recommendation for loan approval, maintaining all files and documents. Encoding of Authorization to Increased equity from 1% to 3%, encoding of Personal Contribution to Equity Subsidiary Ledger. April to June 1999 Position: Receptionist/ Secretary World Sec. Phil. Stock, Makati Entertains telephone calls, handles inquiries and assist clients. Typing of Correspondence.

April to May 1996 Carem Gym, Quezon City Position: Guest Relation Staff/ Front Desk Receptionist Attends clients inquiries and applications, processes documents and tour client around facilities. EDUCATION: March 31, 1999 New Era University, Diliman Quezon City Bachelor of Science in Marketing 1990 1994 secondary: New Era University 1984 1990 Primary: Savior Jesus Christian Academy Honor Received: Third Honorable Mention Member/ Affiliation: New Era Marketing Association Character references available upon request.